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  • anxiety and programming [closed]

    - by user83379
    I went to the doctor for anxiety and was prescribed a small dose of lexapro to help with anxiety and sleeping better. I am cautious about taking it since this is the first time it's got bad enough for me to talk to someone and I'm concerned it may negatively impact my career as a software developer. I'm also afraid that once I start it may be difficult to come off. Does anyone on here have experience with this? Is it likely that taking lexapro would negatively affect my problem solving skills, passion for programming or job performance? Thanks for any suggestions.

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  • Fundamental programming book [closed]

    - by Luke Annison
    I'm a fairly new programmer and currently learning ruby on rails with the intention of developing a web application. I am currently going reading Agile Web Development with Rails 4th Edition and its working well for me, however I'm wondering if somebody can recommend a more general, almost classic book to read casually alongside to help cement the fundamentals in place. As I said, I'm for the most part a beginner and the only education I've had is this and briefly one other technical book, so I'm sure there must be some "must reads" out there that give me a more substantial context for the basics of either Ruby on Rails, Ruby, objective oriented programming, or programming in general. What books helped you grasp a deeper and more rounded understanding of your skills as a programmer? All suggestions are welcome and appreciated.

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  • Resources for improving your comprehension of recursion?

    - by Andrew M
    I know what recursion is (when a patten reoccurs within itself, typically a function that calls itself on one of its lines, after a breakout conditional... right?), and I can understand recursive functions if I study them closely. My problem is, when I see new examples, I'm always initially confused. If I see a loop, or a mapping, zipping, nesting, polymorphic calling, and so on, I know what's going just by looking at it. When I see recursive code, my thought process is usually 'wtf is this?' followed by 'oh it's recursive' followed by 'I guess it must work, if they say it does.' So do you have any tips/plans/resources for building up your skills in this area? Recursion is kind of a wierd concept so I'm thinking the way to tackle it may be equally wierd and inobvious.

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  • Which programming language should I learn? [on hold]

    - by Ashkan
    I'm Ashkan and I'm from Iran, I started programming when I was 13 and I learned a lot of stuff since then, But now I'm totally lost. Since I live in Iran there are no counselor or any professionals out there to help me, so I decided to ask here. I started with Visual Basic and after 1 year I started to learn HTML , CSS , Javascript and JQuery. And for the past 6 months I've been learning PHP,and I have a basic understanding of OOP. I want to move to America to continue my studies and I was wondering which programming language helps me the most to get there? Should I learn C++ or JAVA or should I study Computer Science and Math? also since We are not in a good place financially, I want a programming language that helps me in college and lets me make some money? Thanks in advance and sorry for my poor English skills.

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  • Must-do activities for a team leader, and time managing them

    - by MeLight
    This is a two part question Part one: I'm leading a small team of developers of mixed skills (juniors and seniors). I'm sometimes feeling that I focus too much on my own code, instead of seeing the big the picture, and managing the team. What would you say the most crucial non-coding activities for a team leader, related to his team members? Part two:Given that I know what other (non-coding stuff) I should be doing, what is a good time division between my own code writing and managing the other team members (code reviews, whiteboarding, meetings etc).

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  • SQL Saturday #220 - Atlanta - Pre-Con Scholarship Winners!

    - by Most Valuable Yak (Rob Volk)
    A few weeks ago, AtlantaMDF offered scholarships for each of our upcoming Pre-conference sessions at SQL Saturday #220. We would like to congratulate the winners! David Thomas SQL Server Security http://sqlsecurity.eventbrite.com/ Vince Bible Surfing the Multicore Wave: Processors, Parallelism, and Performance http://surfmulticore.eventbrite.com/ Mostafa Maged Languages of BI http://languagesofbi.eventbrite.com/ Daphne Adams Practical Self-Service BI with PowerPivot for Excel http://selfservicebi.eventbrite.com/ Tim Lawrence The DBA Skills Upgrade Toolkit http://dbatoolkit.eventbrite.com/ Thanks to everyone who applied! And once again we must thank Idera's generous sponsorship, and the time and effort made by Bobby Dimmick (w|t) and Brian Kelley (w|t) of Midlands PASS for judging all the applicants. Don't forget, there's still time to attend the Pre-Cons on May 17, 2013! Click on the EventBrite links for more details and to register!

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  • Programming 101 [closed]

    - by Ashish SIngh
    i just got placed after completing my b.tech as an assistant programmer i am curious to know about some things.... i am not at all a very good programmer(in java) as i just started but whenever i see some complicated coding i feel like how man... how they think so much i mean flow and all... what should i do? should i just go with the flow or what?? java is very vast so nobody can memorize everything then how they find so many specific functions to use... should i try to memorize all the syntax stuff or just use google to things and with time it ll be all handy.... what should be my strategy to enhance my skills PS: i love java (crazy about it...) and one more thing, in my company i m not under much pressure so it is good or bad for me???? please guide me. i know you all can help me with your experience :) thank you.

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  • Online training modules / programs for best software engineering practices?

    - by Steve
    We're taking over a team in a foreign country and the programming standards there aren't up to par with US standards. Folks there lack the formal training and basic understanding of computing concepts of databases, how computers work, what good software engineering practices are. Short of sending these ppl to college again, are there good online courses available that we can enroll them into so that they can upgrade their skills? I am specifically looking for online training courses, but recommendations for books are also welcome. This is language-agnostic.

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  • I prefer C/C++ over Unity and other tools: is it such a big downer for a game developper ?

    - by jokoon
    We have a big game project on Unity at school on which we are 12 to work on. My teacher seems to be convinced it's an important tool to teach students, since it makes students look from the high level to the lower level. I can understand his view, and I'm wondering: Is unity such an important engine in game developping companies ? Are there a lot of companies using it because they can't afford to use something else ? He is talking like Unity is a big player in game making, but I only see it fit small indie game companies who want to do a game as fast as possible. Do you think Unity is that much important in the industry ? Does it endangers the value of C++ skills ? It's not that I don't like Unity, it's just that I don't learn nothing with it, I prefer to achieve little steps with Ogre or SFML instead. Also, we also have C++ practice exercises, but those are just practice with theory, nothing much.

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  • The first day of JavaOne is already over!

    - by delabassee
    In the past Sunday used to be a more relaxing day with ‘just’ some JavaOne activities going on. Sunday used to be a soft day to prepare yourself for an exhausting week. This is now over as JavaOne is expanding; Sunday is now an integral part of the conference. One of the side effect of this extra day is that some activities related to JavaOne and OpenWorld such as MySQL Connect are being push to start a day earlier on Saturday (can you spot the pattern here?). On the GlassFish front, Sunday was a very busy day! It started at the Moscone Center with the annual GlassFish Community Event where the Java EE 7 and GF 4 roadmaps were presented and discussed. During the event, different GlassFish users such as ZeroTurnaround (the JRebel guys), Grupo RBS and IDR Solutions shared their views on GF, why they like GF but also what could be improved. The event was also a forum for the GF community to exchange with some of the key Java EE / GlassFish Oracle Executives and the different GF team members. The Strategy keynote and the Technical keynote were held in the Masonic Auditorium later in the after-noon. Oracle executives have presented the plans for Java SE, Java FX and Java EE. As on-demand replays will be available soon, I will not summarize several hours of content but here are some personal takeaways from those keynotes. Modularity Modularity is a big deal. We know by now that Project Jigsaw will not be ready for Java SE 8 but in any case, it is already possible (and encouraged) to test Jigsaw today. In the future, Java EE plan to rely on the modularity features provided by Java SE, so Project Jigsaw is also relevant for Java EE developers. Shorter term, to cover some of the modular requirements, Java SE will adopt the approach that was used for Java EE 6 and the notion of Profiles. This approach does not define a module system per say; Profiles is a way to clearly define different subsets of Java SE to fulfill different needs (e.g. the full JRE is not required for a headless application). The introduction of different Profiles, from the Base profile (10mb) to the Full Profile (+50mb), has been proposed for Java SE 8. Embedded Embedded is a strong theme going forward for the Java Plaform. There is now a dedicated program : Java Embedded @ JavaOne Java by nature (e.g. platform independence, built-in security, ability easily talks to any back-end systems, large set of skills available on the market, etc.) is probably the most suited platform for the Internet of Things. You can quickly be up-to-speed and develop services and applications for that space just by using your current Java skills. All you need to start developing on ARM is a 35$ Raspberry Pi ARM board (25$ if you are cheap and can live without an ethernet connection) and the recently released JDK for Linux/ARM. Obviously, GlassFish runs on Raspberry Pi. If you wan to go further in the embedded space, you should take a look Java SE Embedded, an optimized, low footprint, Java environment that support the major embedded architectures (ARM, PPC and x86). Finally, Oracle has recently introduced Java Embedded Suite, a new solution that brings modern middleware capabilities to the embedded space. Java Embedded Suite is an optimized solution that leverage Java SE Embedded but also GlassFish, Jersey and JavaDB to deploy advanced value added capabilities (eg. sensor data filtering and) deeper in the network, closer to the devices. JavaFX JavaFX is going strong! Starting from Java SE 7u6, JavaFX is bundled with the JDK. JavaFX is now available for all the major desktop platforms (Windows, Linux and Mac OS X). JavaFX is now also available, in developer preview, for low end device running Linux/ARM. During the keynote, JavaFX was shown running on a Raspberry Pi! And as announced during the keynote, JavaFX should be fully open-sourced by the end of the year; contributions are welcome!. There is a strong momentum around JavaFX, it’s the ideal client solution for the Java platform. A client layer that works perfectly with GlassFish on the back-end. If you were not convince by JavaFX, it’s time to reconsider it! As an old Chinese proverb say “One tweet is worth a thousand words!” HTML5, Project Avatar and Java EE 7 HTML5 got a lot of airtime too, it was covered during the Java EE 7 section of the keynote. Some details about Project Avatar, Oracle’s incubator project for a TSA (Thin Server Architecture) solution, were diluted and shown during the keynote. On the tooling side, Project Easel running on NetBeans 7.3 beta was demo’ed, including a cool NetBeans debugging session running in Chrome! HTML 5, Project Avatar and Java EE 7 deserve separate posts... Feedback We need your feedback! There are many projects, JSRs and products cooking : GlassFish 4, Project Jigsaw, Concurrency Utilities for Java EE (JSR 236), OpenJFX, OpenJDK to name just a few. Those projects, those specifications will have a profound impact on the Java platform for the years to come! So if you have the opportunity, download, install, learn, tests them and give feedback! Remember, you can "Make the Future Java!" Finally, the traditional GlassFish Party at the Thirsty Bear concluded the first JavaOne day. This party is another place where the community can freely exchange with the GlassFish team in a more relaxed, more friendly (but sometime more noisy) atmosphere. Arun has posted a set of pictures to reflect the atmosphere of the keynotes and the GlassFish party. You can find more details on the others Java EE and GlassFish activities here.

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  • How to learn programming for a medium scale project form a beginner? [closed]

    - by Lin Xiangyu
    I study programming by myself.I have learn servel programming languages. but I never write a project more than 1000 lines. I know the best way to improve programming skills is practise. The problem is many books, just talk about the programming language, or talk about build a project from a high level. Fews of books will teach how to build a middle scale project. For example, I want to build a simple HTTP Server(Nor like Apache or just a simple listenr to a port), a Markdown Parser, or a download tools just like emule or wget. I don't know what to do. I may found peaces of code in the web, or found familiar project in the Github. I don't know how to read the code. I want to some tutorial that can told me how to build the project step by step, teacher me how to write thousands lines of code. Any suggest?

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  • How can I most efficiently communicate my personal code of ethics, and its implications?

    - by blueberryfields
    There is a lot to the definition of a professional. There are many questions here asking how to identify components of what is essentially a professional programmer - how do you identify or communicate expertise, specialization, high quality work, excellent skills in relation to the profession. I am specifically looking for methods to communicate a specific component, and I quote from wikipedia: A high standard of professional ethics, behavior and work activities while carrying out one's profession (as an employee, self-employed person, career, enterprise, business, company, or partnership/associate/colleague, etc.). The professional owes a higher duty to a client, often a privilege of confidentiality, as well as a duty not to abandon the client just because he or she may not be able to pay or remunerate the professional. Often the professional is required to put the interest of the client ahead of his own interests. How can I most efficiently communicate my professionalism, in the spirit of the quote above, to current and potential clients and employers?

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  • Improving without mentor

    - by speeder
    Although I consider myself not much experienced, I keep landing in jobs as the leader somehow (in the current one I am tech director of the company, in a previous one I was the R&D head). I understand why this happen (I have a certain specific set of skills, and I use some uncommon programming languages), my issue is: I cannot find a mentor... I know there must be stuff to me learn, and I notice as I work over the years that I am slowly learning more and more, but I believe that there are some way to get better much faster than just coding... So, how I improve when there are no other person in the company to teach me, or to me read their code? (or fix their code even...) I think I am beyond books, but way below a "master" level, so I don't know where to learn more.

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  • More Quick Interview Tips

    - by Ajarn Mark Caldwell
    In the last couple of years I have conducted a lot of interviews for application and database developers for my company, and I can tell you that the little things can mean a lot.  Here are a few quick tips to help you make a good first impression. A year ago I gave you my #1 interview tip: Do some basic research!  And a year later, I am still stunned by how few technical people do the most basic of research.  I can only guess that it is because it is so engrained in our psyche that technical competence is everything (see How to Manage Technical Employees for more on this idea) that we forget or ignore the importance of soft skills and the art of the interview.  Or maybe it is because we have heard the stories of the uber-geek who has zero personal skills but still makes a fortune working for Microsoft.  Well, here’s another quick tip:  You’re probably not as good as he is; and a large number of companies actually run small to medium sized teams and can’t really afford to have the social outcast in the group.  In a small team, everyone has to get along well, and that’s an important part of what I’m evaluating during the interview process. My #2 tip is to act alive!  I typically conduct screening interviews by phone before I bring someone in for an in-person.  I don’t care how laid-back you are or if you have a “quiet personality”, when we are talking, ACT like you are happy I called and you are interested in getting the job.  If you sound like you are bored-to-death and that you would be perfectly happy to never work again, I am perfectly happy to help you attain that goal, and I’ll move on to the next candidate. And closely related to #2, perhaps we’ll call it #2.1 is this tip:  When I call you on the phone for the interview, don’t answer your phone by just saying, “Hello”.  You know that the odds are about 999-to-1 that it is me calling for the interview because we have specifically arranged this time slot for the call.  And you can see on the caller ID that it is not one of your buddies calling, so identify yourself.  Don’t make me question whether I dialed the right number.  Answer your phone with a, “Hello, this is ___<your full name preferred, but at least your first name>___.”.  And when I say, “Hi, <your name>, this is Mark from <my company>” it would be really nice to hear you say, “Hi, Mark, I have been expecting your call.”  This sets the perfect tone for our conversation.  I know I have the right person; you are professional enough and interested enough in the job or contract to remember your appointments; and now we can move on to a little intro segment and get on with the reason for our call. As crazy as it sounds, I’ve actually had phone interviews that went like this: <Ring…> You:  “Hello?” Me:  “Hi, this is Mark from _______” You:  “Yeah?” Me:  “Is this <your name>?” You:  “Yeah.” Me:  “I had this time in my calendar for us to talk…were you expecting my call?” You:  “Oh, yeah, sure…” I used to be nice and would try to go ahead with the interview even after this bad start, thinking I was giving the candidate the benefit of the doubt…a second chance…but more often than not it was a struggle and 10 minutes into what was supposed to be a 45-minute call, I’m looking for a way to hang up without being rude myself.  It never worked out.  I never brought that person in for an in-person interview, much less offered them the job or contract.  Who knows, maybe they were some sort of wunderkind that we missed out on.  What I know is that they would never fit in with the rest of the team, and around here that is absolutely critical. So, in conclusion… Act alive!  Identify yourself!  And do at least the very basic of research.

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  • Computacenter first partner to offer Oracle Exadata proof-of-concept environment for real-world test

    - by kimberly.billings
    Computacenter (http://www.computacenter.com/), Europe's leading independent provider of IT infrastructure services, recently announced that it is the first partner to offer an Oracle Exadata 'proof-of concept' environment for real-world testing. This new center, combined with Computacenter's extensive database storage skills, will enable organisations to accurately test Oracle Exadata with their own workloads, clearly demonstrating the case for migration. For more information, read the press release. Are you planning to migrate to Oracle Exadata? Tell us about it! var gaJsHost = (("https:" == document.location.protocol) ? "https://ssl." : "http://www."); document.write(unescape("%3Cscript src='" + gaJsHost + "google-analytics.com/ga.js' type='text/javascript'%3E%3C/script%3E")); try { var pageTracker = _gat._getTracker("UA-13185312-1"); pageTracker._trackPageview(); } catch(err) {}

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  • How to get interest in programming especially in java and android [closed]

    - by aditi
    I am new in this community. I just completed my Btech in Computer science, I have interest towards programming especially java. I started studying java but i am little bit slow in logic and understanding the concepts. I have some good books of java but when doing the program i am losing my confidence because of the logic issues. I have some doubts How can i improve my logical and coding skills HOw to get more and more interest in programming (like i heard about some programmers who are geeks, i mean programming machines). Is there any shortcut for studying programming Please provide some suggestions as i knew this forum has lots of good programmers. Please share ur thoughts and how you people improving ur logics. Any help is appreciated

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  • Rotate sphere in Javascript / three.js while moving on x/z axes

    - by kaipr
    I have a sphere/ball in three.js which I want to "roll" arround on a x/z axis. For the z axe I could simply do this no matter what the current x and y rotation is: sphere.roll_z = function(distance) { sphere.position.z += distance; sphere.rotation.x += distance > 0 ? 0.05 : -0.05; } But how can I roll it along the x axe? And how could I properly do the roll_z? I've found a lot about quateration and matrixes, but I can't figure out how to use them properly to achieve my (rather simple) goal. I'm aware that I have to update multiple rotations and that I have to calculate how far to rotate the sphere to match the distance, but the "how" is the question. It's probably just lack of mathematical skills which I should train, but a working example/short explanation would help alot to start with.

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  • I prefer C/C++ over Unity and other tools: is it such a big downer for a game developer?

    - by jokoon
    We have a big game project using Unity at school. There are 12 of us working on it. My teacher seems to be convinced it's an important tool to teach students, since it makes students look from the high level to the lower level. I can understand his view, and I'm wondering: Is unity such an important engine in game development companies? Are there a lot of companies using it because they can't afford to use something else? He is talking like Unity is a big player in game making, but I only see it fit small indie game companies who want to do a game as fast as possible. Do you think Unity is of that much importance in the industry? Does it endanger the value of C++ skills? It's not that I don't like Unity, it's just that I don't learn anything with it, I prefer to achieve little steps with Ogre or SFML instead. Also, we also have C++ practice exercises, but those are just practice with theory, nothing much.

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  • 2011 Chicago Code Camp

    - by Tim Murphy
    It is that time again.  Time to polish up you presentation skills on your favorite language or technology features.  The Chicago Code Camp is accepting proposals for presentations.  Show everyone in the Chicago area what you know and submit your own. I really enjoyed presenting last year and just had to submit a proposal for this year.  This time around my topic is Increasing Collaboration with Windows Phone 7, SharePoint 2010 and Office Open XML.  I had a much longer title but the site forced me to shorten it up.  I guess that is a good way to tell people not to get too wordy. If you don’t feel like presenting mark the date and come out and enjoy the company of your fellow geeks and learn about some new technologies. http://chicagocodecamp.com/ del.icio.us Tags: Chicago Code Camp,speaking,WP7,Windows Phone 7,SharePoint 2010,OOXML,Office Open XML

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  • On technical talent

    - by Rob Farley
    In honour of the regular T-SQL Tuesday blogging, the UnSQL theme started, looking at topics that were not directly SQL related, but nevertheless quite interesting. This is the brainchild of Jen McCown, who posted the second of these recently. I’m actually a bit late in responding, as I haven’t got it in my head to look for these posts yet. Still, Jen says I can still contribute now, hence this post. The theme this time is on Tech Giants. I could list people all day for those I admire in the SQL Server space, and go on even longer if I branch out to other areas. But I actually want to highlight four guys that I admire so much for their skills, integrity and general awesomeness that I hired them. Yes – the guys that work for me at LobsterPot Solutions, being Ben McNamara, David Gardiner, Roger Noble and Ashley Sewell. I admire them all, and they present the company with a platform on which to grow.

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  • Examples of interesting implementations of character stats?

    - by Tchalvak
    I've got this BBG going ( http://ninjawars.net ), and the character stats currently are simplistic. I'm looking to add a few stats to the current 1/2 (strength and maximum hitpoints, essentially). I've come up with: (strength (unchanged), speed, stamina, and some others that are somewhat interesting wildcard stats). However, I'm not satisfied with how boring the effects of some of these stats are, because they're very linear. Better stat, better effects of the stat, but the stats don't interact with each-other, there's no Rock-Paper-Scissors interaction, having more is always better all the time. So what I'd really like is to see examples of interesting character stats or effects of stats? Examples that I can think of off hand: Call of Cthulu's Insanity stat (things get really weird/chaotic if you start losing sanity) White Wolf stats, to a certain extent (the stats themselves have some basic effects, and all skills effectiveness base themselves off of stats as well) What are some other ways people have used stats to check out?

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  • Task Management - How important it is for a entry level developer?

    - by Naveen Kumar
    I hold masters in CS & now I'm mobile apps developer (Entry Level) , I always start to plan things when starting or doing any project both at work & projects i do at Home (for passion) - as I can deliver the project on time but sometimes i m running out of time like 10 tasks a day vs my time forecast will take 2 on that day? As I'm beginner level, I want your suggestions on How important is Task Management for a person like me & for achieving my goals? My target for the next 3 year will be a Project Manager or Similiar Role - i belive which these time managing skills will be a needed quality.

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  • Dangers of two Jobs? Violating Company Policy?

    - by Stephen Furlani
    Hey, I'm working for a company full-time and myself part-time. I started learning the Mac OS/Cocoa/Objective-C at work, and then I got the "Brilliant Idea" that I'd like to program for the iPhone. The iPhone stuff is going well, but I'm earning money there because I'm applying skills I learned on the job. What is commonly considered violating company policy on things like this? Is there any danger of the company claiming 'ownership' of my side-job? If I leave the company, could they ask me to stop working at my side business? The company and my iphone stuff are in completely different "areas" but I'm still concerned. What can I do to make sure? What else should I be wary of? Has anyone run into bad stuff like this before? Thanks,

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  • Next in Concurrency

    - by Jatin
    For past year I have been working a lot on concurrency in Java and have build and worked on many concurrent packages. So in terms of development in the concurrent world, I am quite confident. Further I am very much interested to learn and understand more about concurrent programming. But I am unable to answer myself what next? What extra should I learn or work on to inherit more skills related to Multi-core processing. If there is any nice book (read and enjoyed 'concurrency in practice' and 'concurrent programming in java') or resource's related to Multi-core processing so that I can go to the next level?

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  • Oracle RightNow CX for Good Customer Experiences

    - by Andreea Vaduva
    Oracle RightNow CX is all about the customer experience, it’s about understanding what drives a good interaction and it’s about delivering a solution which works for our customers and by extension, their customers. One of the early guiding principles of Oracle RightNow was an 8-point strategy to providing good customer experiences. Establish a knowledge foundation Empowering the customer Empower employees Offer multi-channel choice Listen to the customer Design seamless experiences Engage proactively Measure and improve continuously The application suite provides all of the tools necessary to deliver a rewarding, repeatable and measurable relationship between business and customer. The Knowledge Authoring tool provides gap analysis, WYSIWIG editing (and includes HTML rich content for non-developers), multi-level categorisation, permission based publishing and Web self-service publishing. Oracle RightNow Customer Portal, is a complete web application framework that enables businesses to control their own end-user page branding experience, which in turn will allow customers to self-serve. The Contact Centre Experience Designer builds a combination of workspaces, agent scripting and guided assistances into a Desktop Workflow. These present an agent with the tools they need, at the time they need them, providing even the newest and least experienced advisors with consistently accurate and efficient information, whilst guiding them through the complexities of internal business processes. Oracle RightNow provides access points for customers to feedback about specific knowledge articles or about the support site in general. The system will generate ‘incidents’ based on the scoring of the comments submitted. This makes it easy to view and respond to customer feedback. It is vital, more now than ever, not to under-estimate the power of the social web – Facebook, Twitter, YouTube – they have the ability to cause untold amounts of damage to businesses with a single post – witness musician Dave Carroll and his protest song on YouTube, posted in response to poor customer services from an American airline. The first day saw 150,000 views and is currently at 12,011,375. The Times reported that within 4 days of the post, the airline’s stock price fell by 10 percent, which represented a cost to shareholders of $180 million dollars. It is a universally acknowledged fact, that when customers are unhappy, they will not come back, and, generally speaking, it only takes one bad experience to lose a customer. The idea that customer loyalty can be regained by using social media channels was the subject of a 2011 Survey commissioned by RightNow and conducted by Harris Interactive. The survey discovered that 68% of customers who posted a negative review about a holiday on a social networking site received a response from the business. It further found that 33% subsequently posted a positive review and 34% removed the original negative review. Cloud Monitor provides the perfect mechanism for seeing what is being said about a business on public Facebook pages, Twitter or YouTube posts; it allows agents to respond proactively – either by creating an Oracle RightNow incident or by using the same channel as the original post. This leaves step 8 – Measuring and Improving: How does a business know whether it’s doing the right thing? How does it know if its customers are happy? How does it know if its staff are being productive? How does it know if its staff are being effective? Cue Oracle RightNow Analytics – fully integrated across the entire platform – Service, Marketing and Sales – there are in excess of 800 standard reports. If this were not enough, a large proportion of the database has been made available via the administration console, allowing users without any prior database experience to write their own reports, format them and schedule them for e-mail delivery to a distribution list. It handles the complexities of table joins, and allows for the manipulation of data with ease. Oracle RightNow believes strongly in the customer owning their solution, and to provide the best foundation for success, Oracle University can give you the RightNow knowledge and skills you need. This is a selection of the courses offered: RightNow Customer Service Administration Rel 12.02 (3 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course familiarises users with the tasks and concepts needed to configure and maintain their system. RightNow Customer Portal Designer and Contact Center Experience Designer Administration Rel 12.02 (2 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course introduces basic CP structure and how to make changes to the look, feel and behaviour of their self-service pages RightNow Analytics Rel 12.02 (2 days) Available as In Class, Live Virtual Class and Training On Demand (Release 11.11 is available as In Class and Live Virtual Class) This course equips users with the skills necessary to understand data supplied by standard reports and to create custom reports RightNow Integration and Customization For Developers Rel 12.02 (5-days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course is for experienced web developers and offers an introduction to Add-In development using the Desktop Add-In Framework and introduces the core knowledge that developers need to begin integrating Oracle RightNow CX with other systems A full list of courses offered can be found on the Oracle University website. For more information and course dates please get in contact with your local Oracle University team. On top of the Service components, the suite also provides marketing tools, complex survey creation and tracking and sales functionality. I’m a fan of the application, and I think I’ve made that clear: It’s completely geared up to providing customers with support at point of need. It can be configured to meet even the most stringent of business requirements. Oracle RightNow is passionate about, and committed to, providing the best customer experience possible. Oracle RightNow CX is the application that makes it possible. About the Author: Sarah Anderson worked for RightNow for 4 years in both in both a consulting and training delivery capacity. She is now a Senior Instructor with Oracle University, delivering the following Oracle RightNow courses: RightNow Customer Service Administration RightNow Analytics RightNow Customer Portal Designer and Contact Center Experience Designer Administration RightNow Marketing and Feedback

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