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  • Customer Support Spotlight: Clemson University

    - by cwarticki
    I've begun a Customer Support Spotlight series that highlights our wonderful customers and Oracle loyalists.  A week ago I visited Clemson University.  As I travel to visit and educate our customers, I provide many useful tips/tricks and support best practices (as found on my blog and twitter). Most of all, I always discover an Oracle gem who deserves recognition for their hard work and advocacy. Meet George Manley.  George is a Storage Engineer who has worked in Clemson's Data Center all through college, partially in the Hardware Architecture group and partially in the Storage group. George and the rest of the Storage Team work with most all of the storage technologies that they have here at Clemson. This includes a wide array of different vendors' disk arrays, with the most of them being Oracle/Sun 2540's.  He also works with SAM/QFS, ACSLS, and our SL8500 Tape Libraries (all three Oracle/Sun products). (pictured L to R, Matt Schoger (Oracle), Mark Flores (Oracle) and George Manley) George was kind enough to take us for a data center tour.  It was amazing.  I rarely get to see the inside of data centers, and this one was massive. Clemson Computing and Information Technology’s physical resources include the main data center located in the Information Technology Center at the Innovation Campus and Technology Park. The core of Clemson’s computing infrastructure, the data center has 21,000 sq ft of raised floor and is powered by a 14MW substation. The ITC power capacity is 4.5MW.  The data center is the home of both enterprise and HPC systems, and is staffed by CCIT staff on a 24 hour basis from a state of the art network operations center within the ITC. A smaller business continuance data center is located on the main campus.  The data center serves a wide variety of purposes including HPC (supercomputing) resources which are shared with other Universities throughout the state, the state's medicaid processing system, and nearly all other needs for Clemson University. Yes, that's no typo (14,256 cores and 37TB of memory!!! Thanks for the tour George and thank you very much for your time.  The tour was fantastic. I enjoyed getting to know your team and I look forward to many successes from Clemson using Oracle products. -Chris WartickiGlobal Customer Management

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  • 7 Reasons for Abandonment in eCommerce and the need for Contextual Support by JP Saunders

    - by Tuula Fai
    Shopper confidence, or more accurately the lack thereof, is the bane of the online retailer. There are a number of questions that influence whether a shopper completes a transaction, and all of those attributes revolve around knowledge. What products are available? What products are on offer? What would be the cost of the transaction? What are my options for delivery? In general, most online businesses do a good job of answering basic questions around the products as the shopper engages in the online journey, navigating the product catalog and working through the checkout process. The needs that are harder to address for the shopper are those that are less concerned with product specifics and more concerned with deciding whether the transaction met their needs and delivered value. A recent study by the Baymard Institute [1] finds that more than 60% of ecommerce site visitors will abandon their shopping cart. The study also identifies seven reasons for abandonment out of the commerce process [2]. Most of those reasons come down to poor usability within the commerce experience. Distractions. External distractions within the shopper’s external environment (TV, Children, Pets, etc.) or distractions on the eCommerce page can drive shopper abandonment. Ideally, the selection and check-out process should be straightforward. One common distraction is to drive the shopper away from the task at hand through pop-ups or re-directs. The shopper engaging with support information in the checkout process should not be directed away from the page to consume support. Though confidence may improve, the distraction also means abandonment may increase. Poor Usability. When the experience gets more complicated, buyer’s remorse can set in. While knowledge drives confidence, a lack of understanding erodes it. Therefore it is important that the commerce process is streamlined. In some cases, the number of clicks to complete a purchase is lengthy and unavoidable. In these situations, it is vital to ensure that the complexity of your experience can be explained with contextual support to avoid abandonment. If you can illustrate the solution to a complex action while the user is engaged in that action and address customer frustrations with your checkout process before they arise, you can decrease abandonment. Fraud. The perception of potential fraud can be enough to deter a buyer. Does your site look credible? Can shoppers trust your brand? Providing answers on the security of your experience and the levels of protection applied to profile information may play as big a role in ensuring the sale, as does the support you provide on the product offerings and purchasing process. Does it fit? If it is a clothing item or oversized furniture item, another common form of abandonment is for the shopper to question whether the item can be worn by the intended user. Providing information on the sizing applied to clothing, physical dimensions, and limitations on delivery/returns of oversized items will also assist the sale. A photo alone of the item will help, as it answers some of those questions, but won’t assuage all customer concerns about sizing and fit. Sometimes the customer doesn’t want to buy. Prospective buyers might be browsing through your catalog to kill time, or just might not have the money to purchase the item! You are unlikely to provide any information in contextual support to increase the likelihood to buy if the shopper already has no intentions of doing so. The customer will still likely abandon. Ensuring that any questions are proactively answered as they browse through your site can only increase their likelihood to return and buy at a future date. Can’t Buy. Errors or complexity at checkout can be another major cause of abandonment. Good contextual support is unlikely to help with severe errors caused by technical issues on your site, but it will have a big impact on customers struggling with complexity in the checkout process and needing a question answered prior to completing the sale. Embedded support within the checkout process to patiently explain how to complete a task will help increase conversion rates. Additional Costs. Tax, shipping and other costs or duties can dramatically increase the cost of the purchase and when unexpected, can increase abandonment, particularly if they can’t be adequately explained. Again, a lack of knowledge erodes confidence in the purchase, and cost concerns in particular, erode the perception of your brand’s trustworthiness. Again, providing information on what costs are additive and why they are being levied can decrease the likelihood that the customer will abandon out of the experience. Knowledge drives confidence and confidence drives conversion. If you’d like to understand best practices in providing contextual customer support in eCommerce to provide your shoppers with confidence, download the Oracle Cloud Service and Oracle Commerce - Contextual Support in Commerce White Paper. This white paper discusses the process of adding customer support, including a suggested process for finding where knowledge has the most influence on your shoppers and practical step-by-step illustrations on how contextual self-service can be added to your online commerce experience. Resources: [1] http://baymard.com/checkout-usability [2] http://baymard.com/blog/cart-abandonment

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  • When runs a product out of support?

    That is a question I get regularly from customers. Microsoft has a great site where you can find that information. Unfortunately this site is not easy to find, and a lot of people are not aware of this site. A good reason to promote it a little. So if you ever get a question on this topic, go to http://support.microsoft.com/lifecycle/search/Default.aspx. At that site, you can find also the details of the policy Microsoft Support Lifecycle Policy The Microsoft Support Lifecycle policy took effect in October 2002, and applies to most products currently available through retail purchase or volume licensing and most future release products. Through the policy, Microsoft will offer a minimum of: 10 years of support (5 years Mainstream Support and 5 years Extended Support) at the supported service pack level for Business and Developer products 5 years Mainstream Support at the supported service pack level for Consumer/Hardware/Multimedia products 3 years of Mainstream Support for products that are annually released (for example, Money, Encarta, Picture It!, and Streets & Trips) Phases of the Support Lifecycle Mainstream Support Mainstream Support is the first phase of the product support lifecycle. At the supported service pack level, Mainstream Support includes: Incident support (no-charge incident support, paid incident support, support charged on an hourly basis, support for warranty claims) Security update support The ability to request non-security hotfixes Please note: Enrollment in a maintenance program may be required to receive these benefits for certain products Extended Support The Extended Support phase follows Mainstream Support for Business and Developer products. At the supported service pack level, Extended Support includes: Paid support Security update support at no additional cost Non-security related hotfix support requires a separate Extended Hotfix Support Agreement to be purchased (per-fix fees also apply) Please note: Microsoft will not accept requests for warranty support, design changes, or new features during the Extended Support phase Extended Support is not available for Consumer, Hardware, or Multimedia products Enrollment in a maintenance program may be required to receive these benefits for certain products Self-Help Online Support Self-Help Online Support is available throughout a product's lifecycle and for a minimum of 12 months after the product reaches the end of its support. Microsoft online Knowledge Base articles, FAQs, troubleshooting tools, and other resources, are provided to help customers resolve common issues. Please note: Enrollment in a maintenance program may be required to receive these benefits for certain products (source: http://support.microsoft.com/lifecycle/#tab1)

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  • SaaS Customer Service Matters

    - by charles.knapp
    You probably know that Oracle CRM On Demand goes beyond contact and transaction tracking by providing valuable real-time insights. Do you know that Oracle CRM On Demand also delivers valuable service to our customers? Don't take my word for it. "Prior to Oracle CRM On Demand, we were too busy looking in the rear view mirror on our sales activities and needed a forward-looking tool to maximize sales and coaching opportunities," said Christian Doelle, Vice President Sales & Marketing, MonierLifetile. "After evaluating other organization's solutions, we found Oracle as the most proven with the real-time reporting and detailed reviews of sales opportunities that helped us to address our blind spots. Additionally, we have found throughout our implementation phase that Oracle's commitment to customer attention and service is incomparable." Learn more here about MonierLifetile's experience with Oracle CRM On Demand.

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  • Siemens AG, Sector Healthcare, Increases Transparency and Improves Customer Loyalty with Web Portal Solution

    - by Kellsey Ruppel
    Siemens AG, Sector Healthcare, Increases Transparency and Improves Customer Loyalty with Web Portal Solution CUSTOMER AND PARTNER INFORMATION Customer Name – Siemens AG, Sector Healthcare Customer Revenue – 73,515 Billion Euro (2011, Siemens AG total) Customer Quote – “The realization of our complex requirements within a very short amount of time was enabled through the competent implementation partner Sapient, who fully used the  very broad scope of standard functionality provided in the Oracle WebCenter Portal, and the management of customer services, who continuously supported the project setup. ” – Joerg Modlmayr, Project Manager, Healthcare Customer Service Portal, Siemens AG The Siemens Healthcare Sector is one of the world's largest suppliers to the healthcare industry and a trendsetter in medical imaging, laboratory diagnostics, medical information technology and hearing aids. Siemens offers its customers products and solutions for the entire range of patient care from a single source – from prevention and early detection to diagnosis, and on to treatment and aftercare. By optimizing clinical workflows for the most common diseases, Siemens also makes healthcare faster, better and more cost-effective. To ensure greater transparency, increased efficiency, higher user acceptance, and additional services, Siemens AG, Sector Healthcare, replaced several existing legacy portal solutions that could not meet the company’s future needs with Oracle WebCenter Portal. Various existing portal solutions that cannot meet future demands will be successively replaced by the new central service portal, which will also allow for the efficient and intuitive implementation of new service concepts.  With Oracle, doctors and hospitals using Siemens medical solutions now have access to a central information portal that provides important information and services at just the push of a button.  Customer Name – Siemens AG, Sector Healthcare Customer URL – www.siemens.com Customer Headquarters – Erlangen, Germany Industry – Industrial Manufacturing Employees – 360,000  Challenges – Replace disparate medical service portals to meet future demands and eliminate an  unnecessarily high level of administrative work caused by heterogeneous installations Ensure portals meet current user demands to improve user-acceptance rates and increase number of total users Enable changes and expansion through standard functionality to eliminate the need for reliance on IT and reduce administrative efforts and associated high costs Ensure efficient and intuitive implementation of new service concepts for all devices and systems Ensure hospitals and clinics to transparently monitor and measure services rendered for the various medical devices and systems  Increase electronic interaction and expand services to achieve a higher level of customer loyalty Solution –  Deployed Oracle WebCenter Portal to ensure greater transparency, and as a result, a higher level of customer loyalty  Provided a centralized platform for doctors and hospitals using Siemens’ medical technology solutions that provides important information and services at the push of a button Reduced significantly the administrative workload by centralizing the solution in the new customer service portal Secured positive feedback from customers involved in the pilot program developed by design experts from Oracle partner Sapient. The interfaces were created with customer needs in mind. The first survey taken shortly after implementation came back with 2.4 points on a scale of 0-3 in the category “customer service portal intuitiveness level” Met all requirements including alignment with the Siemens Style Guide without extensive programming Implemented additional services via the portal such as benchmarking options to ensure the optimal use of the Customer Device Park Provided option for documentation of all services rendered in conjunction with the medical technology systems to ensure that the value of the services are transparent for the decision makers in the hospitals  Saved and stored all machine data from approximately 100,000 remote systems in the central service and information platform Provided the option to register errors online and follow the call status in real-time on the portal Made  available at the push of a button all information on the medical technology devices used in hospitals or clinics—from security checks and maintenance activities to current device statuses Provided PDF format Service Performance Reports that summarize information from periods of time ranging from previous weeks up to one year, meeting medical product law requirements  Why Oracle – Siemens AG favored Oracle for many reasons, however, the company ultimately decided to go with Oracle due to the enormous range of functionality the solutions offered for the healthcare sector.“We are not programmers; we are service providers in the medical technology segment and focus on the contents of the portal. All the functionality necessary for internet-based customer interaction is already standard in Oracle WebCenter Portal, which is a huge plus for us. Having Oracle as our technology partner ensures that the product will continually evolve, providing a strong technology platform for our customer service portal well into the future,” said Joerg Modlmayr project manager, Healthcare Customer Service Portal, Siemens AG. Partner Involvement – Siemens AG selected Oracle Partner Sapient because the company offered a service portfolio that perfectly met Siemens’ requirements and had a wealth of experience implementing Oracle WebCenter Portal. Additionally, Sapient had designers with a very high level of expertise in usability—an aspect that Siemens considered to be of vast importance for the project.  “The Sapient team completely met all our expectations. Our tightly timed project was completed on schedule, and the positive feedback from our users proves that we set the right measures in terms of usability—all thanks to the folks at Sapient,” Modlmayr said.  Partner Name – Sapient GmbH Deutschland Partner URL – www.sapient.com

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  • Call for Customer Examples and Stories--PeopleTools 8.50

    - by PeopleTools Strategy Team
    PeopleTools 8.50 was a big release for us, and one that we think will provide a lot of value for customers. We've been having some interesting conversations with customers about this release at conferences, advisory board meetings, and technical group meetings. However, we would like to solicit some examples and success stories from you, our broad customer base. Do you have some examples of how you are using PeopleTools 8.50 and Enterprise Portal 9.1 that you would be willing to share? We would like to see some screen shots and perhaps a short blurb describing how you are using the Tools and Portal features, as well as any benefits accrued. Do you have a compelling success story? We are particularly interested in hearing about quantifiable improvements in user productivity, performance, cost savings, etc. You should be aware that these screen shots and stories will be public, and could appear in a conference presentation at some point. You will not be asked to serve as a formal reference, however. If you have some stories and examples you'd be willing share with us, please send them to this email address for the PeopleTools team: [email protected]

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  • EBS 11i and 12.1 Support Timeline Changes

    - by Steven Chan (Oracle Development)
    Two important changes to the Oracle Lifetime Support policies for Oracle E-Business Suite were announced at OpenWorld last week.  These changes affect EBS Releases 11i and 12.1. The changes are detailed in this My Oracle Support document: E-Business Suite 11.5.10 Sustaining Support Exception & 12.1 Extended Support Now to Dec. 2018 (Note 1495337.1) 1. Changes for EBS 11i Sustaining Support The first change is that  we will be providing an exception for the first 13 months of Sustaining Support on Oracle E-Business Suite Release 11.5.10 (11i10), valid from December 1, 2013 – December 31, 2014. This exception support will be comprised of three components: New fixes for Severity 1 production issues United States Form 1099 2013 year-end updates Payroll regulatory updates for the United States, Canada, United Kingdom, and Australia for fiscal years ending in 2014 Customers environments must have the minimum baseline patches (or above) for new Severity 1 production bug fixes as documented here: Patch Requirements for Extended Support of Oracle E-Business Suite Release 11.5.10 (Note 883202.1) 2. Changes for EBS 12.1 Extended Support More time:  Extended Support period for E-Business Suite Release 12.1 has been extended by nineteen months through December, 2018. Customers with an active Oracle Premier Support for Software contract will automatically be entitled to Extended Support for E-Business Suite 12.1. Fees waived:  Uplift fees are waived for all years of Extended Support (June, 2014 – December. 2018) for customers with an active Oracle Premier Support for Software contract. During this period, customers will receive all of the components of Extended Support at no additional cost other than their fees for Software Update License & Support. Where can I learn more? There are two interlocking policies that affect the E-Business Suite:  Oracle's Lifetime Support policies for each EBS release (timelines which were updated by this announcement), and the Error Correction Support policies (which state the minimum baselines for new patches). For more information about how these policies interact, see: Understanding Support Windows for E-Business Suite Releases What about E-Business Suite technology stack components?Things get more complicated when one considers individual techstack components such as Oracle Forms or the Oracle Database.  To learn more about the interlocking EBS+techstack component support windows, see these two articles: On Apps Tier Patching and Support: A Primer for E-Business Suite Users On Database Patching and Support: A Primer for E-Business Suite Users Related Articles Extended Support Fees Waived for E-Business Suite 11i and 12.0 EBS 12.0 Minimum Requirements for Extended Support Finalized

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  • AS11 Oracle B2B Sync Support - Series 1

    - by sinkarbabu.kirubanithi
    Synchronous message support has been enabled in Oracle B2B 11G. This would help customers to send the business message and receive the corresponding business response synchronously. We would like to keep this blog entry as three part series, first one would carry Oracle B2B configuration related details followed by 'how it can be consumed and utilized in an enterprise' using composites backed model. And, the last one would talk about more sophisticated seeded support built on Oracle B2B platform (Note: the last one is still in description phase and ETA hasn't been finalized yet). Details: In an effort to enable synchronous processing in Oracle B2B, we provided a platform using the existing 'callout' mechanism. In this case, we expect the 'callout' attached to the agreement to deliver incoming business message (inbound) to back-end application and get the corresponding business response from back-end and deliver it to Oracle B2B as its output. The output of 'callout' would be processed as outbound message and the same will be attached as a response for the inbound message. Requirements to enable Sync Support: Outbound side: Outbound Agreement - to send business message request Inbound Agreement - to receive business message response Inbound side: Inbound Agreement - to receive business message request Outbound Agreement - to send business message response Agreement Level Callout - to deliver the inbound request to back-end and get the corresponding business response This feature is supported only for HTTP based transport to exchange messages with Trading Partners. One may initiate the outbound message (enqueue) using any of the available Transports in Oracle B2B. Configuration: Outbound side: Please add "syncresponse=true" as "Additional Transport Header" parameter for remote Trading Partner's HTTP delivery channel configuration. This would enable Oracle B2B to process the HTTP response as inbound message and deliver the same to back-end application. All other configuration related to Agreement and Document setup remain same. Inbound side: There is no change in Agreement and Document setup. To enable "Sync Support", you need to build a 'callout' that takes the responsibility of delivering inbound message to back-end and get the corresponding business response from the back-end and attach the same as its output. Oracle B2B treats the output of 'callout' as outbound message and deliver it to Trading Partner as synchronous HTTP response. The requests that needs to processed synchronously should be received by "syncreceiver" (http://:/b2b/syncreceiver) endpoint in Oracle B2B. Exception Handling: Existing Oracle B2B exception handling applies to this use case as well. Here's the sample callout, SampleSyncCallout.java We will get you second part that talks about 'SOA composites' backed model to design the "Sync Support" use case from back-end to Trading Partners, stay tuned.

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  • KB Articles on My Oracle Support

    - by Anthony Shorten
    My Oracle Support is a valuable resource for product information and how to's. It is not just about bug fixes and service packs. To find articles pertaining to any Oracle Utilities product you logon to My Oracle Support (your DBA shoud have access at least) and use the following path to Navigate to the articles: Knowledge - More Applications - Industry Solutions - Utilities You are then presented with a list of products, just select the one that you are interested in. You are then pressented with a list of articles available (25 per page). You can also search on keywords for articles. Here is a list of ones I find useful (with KB ID in []): Customer Care and Billing V2.2.0 Unix Installation Questions [ID 844645.1] Known Framework (FW) Errors [ID 783823.1] Weblogic 10 MP2 CCB Support Question [ID 1119383.1] CCB v2.2.0 Performance Problem Under Heavy Concurrent User Load [ID 808233.1] - This is a description of a patch for performance What Is The Meaning Of The TRUE And FALSE Setting For REL_CBL_THREAD_MEM Within OUAF For Oracle Utilities CCB, BI & ETM [ID 783444.1] Oracle Utilities Framework Support Utility [ID 1079640.1] How to customize XAI error messages? [ID 1061394.1] Oracle Utilities Application Framework - Patch Installation [ID 974985.1] Action Plan for Creating a Weblogic Custom Authentication Provider [ID 954417.1] How to set up XAI service on multiple servers to provide redundancy? [ID 854215.1] The first one is very useful and answer lots of how to questions for installation.

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  • Get Proactive: automatischer Support bietet Vorteile

    - by A&C Redaktion
    „Proaktiv“, das bedeutet soviel wie: handeln statt abwarten, Initiative statt Reaktion. So möchte auch die Aktion „Get Proactive“ für Oracle Premier Support Kunden einen vorausschauenden, offensiven Umgang mit Support-Fällen fördern. Die automatisierte Unterstützung der Systeme, die Oracle Partner und Kunden einen deutlichen Vorsprung vor der Konkurrenz verschaffen kann, umfasst drei Bereiche: Sie heißen Prevent, Resolve und Upgrade. „Prevent“ umfasst alle Maßnahmen der Vorsorge: Deren Ziel ist es, ein mögliches Problem aufzudecken und zu lösen, noch bevor es es sich negativ auswirkt. So können beispielsweise produktbezogene Security Alerts zugeschickt werden, ebenso auf das jeweilige System zugeschnittene Patch-Empfehlungen und Risiko-Warnungen. „Resolve“ steht für den Anspruch, auftretende Probleme schneller und zielgerichtet zu lösen. Notwendig sind dafür die passenden Diagnosetools und -maßnahmen. Spezifische Informationen für individuelle Systeme stehen im Product Information Center zur Verfügung. Zudem helfen Auto-Detect-Werkzeuge dabei, Lösungen für bekannte Probleme zu finden. Wertvolle Hinweise bieten auch die Partner und User in der Online Support Community und natürlich die umfangreiche Wissensbasis in MOS. „Upgrade“ bündelt, wie der Name schon sagt, Schritte zur Risikominimierung durch Unterstützung beim Upgrade. Jeder kann dabei selbst die jeweilige Umgebung auf zertifizierte Produkte prüfen. Tipps und Tricks verrät der Upgrade Advisor mit Best Practices für verschiedenste Produkte, Prozesse und Versionen. Der Patch- und Upgrade-Plan erleichtert die Systemupgrade-Planung. Detaillierte Informationen finden Sie auf den Oracle-Support-Webseiten – geben Sie einfach „Get Proactive“ in die Suchmaske ein.

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  • IE6 Support - When to drop it? [closed]

    - by Scott Brown
    Possible Duplicate: Should I bother supporting IE6? I'm thinking about IE6 support and when to give up on it. Do you have a percentage of total visitors figure in mind for when to drop support? Would you let a trend develop past this figure or are you just going take the first opportunity? I've seen a 44% drop in IE6 visitors in the past 12 months from 23%(ish) of visitors down to 13%(ish). Even if it was 5% it still seems too early to drop support to me (it's still 1 in every 20 users). What are people's thoughts on this?

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  • Verizon Business Delivers New Sales and Support Tools

    - by michael.seback
    Verizon Business Delivers New Sales and Support Tools and Improves System Performance by 35% Verizon Business, a unit of Verizon Communications, is a global leader in communications and IT solutions. With one of the world's most connected internet protocol networks, Verizon Business delivers communications, IT, security, and network solutions to many of the largest businesses and governments. ..."Our work with Accenture to upgrade our Oracle systems has improved system performance significantly. In a recent survey, 84% of users said performance was 'faster' or 'much faster.' Plus, our sales and support staff have new tools to improve productivity and customer service, which ultimately drives customer retention and revenue." - Rob Moore, Director Verizon Business ...Read more.

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  • Finding it Hard to Deliver Right Customer Experience: Think BPM!

    - by Ajay Khanna
    Our relationship with our customers is not a just a single interaction and we should not treat it like one. A customer’s relationship with a vendor is like a journey which starts way before customer makes a purchase and lasts long after that. The journey may start with customer researching a product that may lead to the eventual purchase and may continue with support or service needs for the product. A typical customer journey can be represented as shown below: As you may notice, customers tend to use multiple channels to interact with a company throughout their journey.  They also expect that they should get consistent experience, no matter what interaction channel they may choose. Customers do not like to repeat the information they have already provided and expect companies to remember their preferences, and offer them relevant products and services. If the company fails to meet this expectation, customers not only will abandon the purchase and go to the competitor but may also influence others’ purchase decision. Gone are the days when word of mouth was the only medium, and the customer could influence “Six” others. This is the age of social media and customer’s good or bad experience, especially bad get highly amplified and may influence hundreds of others. Challenges that face B2C companies today include: Delivering consistent experience: The reason that delivering consistent experience is challenging is due to fragmented data, disjointed systems and siloed multichannel interactions. Customers tend to get different service quality if they use web vs. phone vs. store. They get different responses from different service agents or get inconsistent answers if they call sales vs. service group in the company. Such inconsistent experiences result in lower customer satisfaction or NPS (net promoter score) numbers. Increasing Revenue: To stay competitive companies frequently introduce new products and services. Delay in launching such offerings has a significant impact on revenue realization. In addition to new product revenue, there are multiple opportunities to up-sell and cross-sell that impact bottom line. If companies are not able to identify such opportunities, bring a product to market quickly, or not offer the right product to the right customer at the right time, significant loss of revenue may occur. Ensuring Compliance: Companies must be compliant to ever changing regulations, these could be about Know Your Customer (KYC), Export/Import regulations, or taxation policies. In addition to government agencies, companies also need to comply with the SLA that they have committed to their customers. Lapse in meeting any of these requirements may lead to serious fines, penalties and loss in business. Companies have to make sure that they are in compliance will all such regulations and SLA commitments, at any given time. With the advent of social networks and mobile technology, companies not only need to focus on process efficiency but also on customer engagement. Improving engagement means delivering the customer experience as the customer is expecting and interacting with the customer at right time using right channel. Customers expect to be able to contact you via any channel of their choice (web, email, chat, mobile, social media), purchase via any viable channel (web, phone, store, mobile). Customers expect companies to understand their particular needs and remember their preferences on repeated visits. To deliver such an integrated, consistent, and contextual experience, power of BPM in must. Your company may be organized in departments like Marketing, Sales, Service. You may hold prospect data in SFA, order information in ERP, customer issues in CRM. However, the experience delivered to the customer must not be constrained by your system legacy. BPM helps in designing the right experience for the right customer and integrates all the underlining channels, systems, applications to make sure right information will be delivered to the right knowledge worker or to the customer every single time.     Orchestrating information across all systems (MDM, CRM, ERP), departments (commerce, merchandising, marketing service) and channels (Email, phone, web, social)  is the key, and that’s what BPM delivers. In addition to orchestrating systems and channels for consistency, BPM also provides an ability for analysis and decision management. By using data from historical transactions, social media and from other systems, users can determine the customer preferences, customer value, and churn propensity. This information, in the context, is then used while making a decision at a process step. Working with real-time decision management system can also suggest right up-sell or cross-sell offers, discounts or next-best-action steps for a particular customer. Timely action on customer issues or request is also a key tenet of a good customer experience. BPM’s complex event processing capabilities help companies to take proactive actions before issues get escalated. BPM system can be designed to listen to a certain event patters then deduce from those customer situations (credit card stolen, baggage lost, change of address) and do a triage before situation goes out of control. If such a situation arises you can send alerts to right people or immediately invoke corrective actions. Last but not least one of BPM’s key values is to drive continuous improvement. Learning about customers past experiences, interactions and social conversations, provide valuable insight. Such insight can be used to improve products, customer facing processes, and customer experience. You may take these insights as an input to design better more efficient and customer friendly sales, contact center or self-service processes. If customer experience is important for your business, make sure you have incorporated BPM as a part of your strategy to design, orchestrate and improve your customer facing processes.

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  • Product Support Webcast for Existing Customers: WebCenter Content 11.1.1.8 Overview and Support Information

    - by John Klinke
    Register for our upcoming Advisor Webcast 'WebCenter Content 11.1.1.8 Overview and Support Information' scheduled for 11am Eastern, November 21, 2013 (10am Central, 9am Mountain, 8am Pacific, 17:00 Europe Time (Paris, GMT+01:00)).This 1-hour session is recommended for technical and functional users who have installed or plan to upgrade to WebCenter Content 11.1.1.8 or would just like more information on the latest release.Topics will include: Overview of new features and enhancements Installation of the new WebCenter Content web UI Upgrading from older WebCenter Content versions Support issues including latest patches Roadmap of proposed additional features Make sure you register and mark this date on your calendar. Register at: https://oracleaw.webex.com/oracleaw/onstage/g.php?d=590991341&t=aOnce the host approves your request, you will receive a confirmation email with instructions for joining the call on November 21st.

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  • "Language support" icon missing in System Settings

    - by dusan
    The "Language Support" icon from the System settings has disappeared: (Also I can't find it from Dash) The last thing I've done was changing the keyboard input method system to "ibus". I tried to execute gnome-control-center directly in the command line, expecting to see errors in the output, but there is no console output. Where can I start looking for the cause? Can I call the "Language Support" option directly from command line?

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  • Oracle RightNow CX for Good Customer Experiences

    - by Andreea Vaduva
    Oracle RightNow CX is all about the customer experience, it’s about understanding what drives a good interaction and it’s about delivering a solution which works for our customers and by extension, their customers. One of the early guiding principles of Oracle RightNow was an 8-point strategy to providing good customer experiences. Establish a knowledge foundation Empowering the customer Empower employees Offer multi-channel choice Listen to the customer Design seamless experiences Engage proactively Measure and improve continuously The application suite provides all of the tools necessary to deliver a rewarding, repeatable and measurable relationship between business and customer. The Knowledge Authoring tool provides gap analysis, WYSIWIG editing (and includes HTML rich content for non-developers), multi-level categorisation, permission based publishing and Web self-service publishing. Oracle RightNow Customer Portal, is a complete web application framework that enables businesses to control their own end-user page branding experience, which in turn will allow customers to self-serve. The Contact Centre Experience Designer builds a combination of workspaces, agent scripting and guided assistances into a Desktop Workflow. These present an agent with the tools they need, at the time they need them, providing even the newest and least experienced advisors with consistently accurate and efficient information, whilst guiding them through the complexities of internal business processes. Oracle RightNow provides access points for customers to feedback about specific knowledge articles or about the support site in general. The system will generate ‘incidents’ based on the scoring of the comments submitted. This makes it easy to view and respond to customer feedback. It is vital, more now than ever, not to under-estimate the power of the social web – Facebook, Twitter, YouTube – they have the ability to cause untold amounts of damage to businesses with a single post – witness musician Dave Carroll and his protest song on YouTube, posted in response to poor customer services from an American airline. The first day saw 150,000 views and is currently at 12,011,375. The Times reported that within 4 days of the post, the airline’s stock price fell by 10 percent, which represented a cost to shareholders of $180 million dollars. It is a universally acknowledged fact, that when customers are unhappy, they will not come back, and, generally speaking, it only takes one bad experience to lose a customer. The idea that customer loyalty can be regained by using social media channels was the subject of a 2011 Survey commissioned by RightNow and conducted by Harris Interactive. The survey discovered that 68% of customers who posted a negative review about a holiday on a social networking site received a response from the business. It further found that 33% subsequently posted a positive review and 34% removed the original negative review. Cloud Monitor provides the perfect mechanism for seeing what is being said about a business on public Facebook pages, Twitter or YouTube posts; it allows agents to respond proactively – either by creating an Oracle RightNow incident or by using the same channel as the original post. This leaves step 8 – Measuring and Improving: How does a business know whether it’s doing the right thing? How does it know if its customers are happy? How does it know if its staff are being productive? How does it know if its staff are being effective? Cue Oracle RightNow Analytics – fully integrated across the entire platform – Service, Marketing and Sales – there are in excess of 800 standard reports. If this were not enough, a large proportion of the database has been made available via the administration console, allowing users without any prior database experience to write their own reports, format them and schedule them for e-mail delivery to a distribution list. It handles the complexities of table joins, and allows for the manipulation of data with ease. Oracle RightNow believes strongly in the customer owning their solution, and to provide the best foundation for success, Oracle University can give you the RightNow knowledge and skills you need. This is a selection of the courses offered: RightNow Customer Service Administration Rel 12.02 (3 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course familiarises users with the tasks and concepts needed to configure and maintain their system. RightNow Customer Portal Designer and Contact Center Experience Designer Administration Rel 12.02 (2 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course introduces basic CP structure and how to make changes to the look, feel and behaviour of their self-service pages RightNow Analytics Rel 12.02 (2 days) Available as In Class, Live Virtual Class and Training On Demand (Release 11.11 is available as In Class and Live Virtual Class) This course equips users with the skills necessary to understand data supplied by standard reports and to create custom reports RightNow Integration and Customization For Developers Rel 12.02 (5-days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course is for experienced web developers and offers an introduction to Add-In development using the Desktop Add-In Framework and introduces the core knowledge that developers need to begin integrating Oracle RightNow CX with other systems A full list of courses offered can be found on the Oracle University website. For more information and course dates please get in contact with your local Oracle University team. On top of the Service components, the suite also provides marketing tools, complex survey creation and tracking and sales functionality. I’m a fan of the application, and I think I’ve made that clear: It’s completely geared up to providing customers with support at point of need. It can be configured to meet even the most stringent of business requirements. Oracle RightNow is passionate about, and committed to, providing the best customer experience possible. Oracle RightNow CX is the application that makes it possible. About the Author: Sarah Anderson worked for RightNow for 4 years in both in both a consulting and training delivery capacity. She is now a Senior Instructor with Oracle University, delivering the following Oracle RightNow courses: RightNow Customer Service Administration RightNow Analytics RightNow Customer Portal Designer and Contact Center Experience Designer Administration RightNow Marketing and Feedback

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  • What is a good support knowledge base tool?

    - by Guillaume
    I have been searching for a tool to help my team organize its knowledge for resolving recurring support cases. I know this question will probably be closed, but I'll try my change anyway because I know that I can have some good answers about that. Context: our team is developing and supporting an huge applications (lots of different screens and workflow processes. We already have a good tool for managing our documentation, but we are struggling with support cases. Support action involve often quite a lot of manual steps to fix stuff and the knowledge for these actions is more 'oral transmission' than modern tools. We need an efficient way to store them in a knowledge base to be able to retrieve similar cases based on patterns (a stacktrace, an error message, a component name, a workflow step, ...) and ranked by similarity. Our wiki search is not very powerful when it come to this kind of search and the team members don't want to 'waste' time writing a report that will never be found... Do you know efficient knowledge base tool for this kind of use case ?

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  • Oracle ties social, CRM, analytics products to customer experience

    - by Richard Lefebvre
    Oracle will embark on a new product strategy that centers on customer experience management, an approach driven by the company’s many recent acquisitions.  The new approach, announced by the company Monday night, will be seen in an expansive suite that features familiar Oracle products -- such as its Fusion CRM platform -- and offerings the company recently gained through acquisitions, including FatWire, RightNow and Vitrue. Billed as Oracle Customer Experience (CX), the suite enables businesses to respond to a market centered on the customer experience, said Anthony Lye, the company’s senior vice president of CRM. Companies “are very aware their products are commoditizing,” Lye said in an interview last week, referring to how the Web and social media channels have empowered customers. Customer experiences start and mature outside of CRM, and applications today need to reflect that shift, Lye said. Businesses thus need to step away from a pure CRM model, he said. Oracle claims CX will improve customer experience management by connecting businesses with customers across Web sites and social channels. Companies can create a single, real-time view of the customer and use predictive analytics of interactions to strengthen the customer experience, Oracle said. “Companies have to connect with their customers wherever, whenever and however they want,” Lye said. “They have to know and understand their customer.” Lye promoted Oracle CX as a suite that will work across channels to complement the company’s applications. A new strategy has been “cooking” for years now, but the acquisitions Oracle has made over the past two years made the time right for a “unique collaboration,” Lye said. CX includes basic Oracle CRM solutions such as Siebel and the new Fusion Apps. It also includes the company’s MDM products, Enterprise Data Quality, Customer Hub and Product Hub. And the suite is rounded out by the services that Oracle recently bought, transactions that created or enhanced the company’s presence in social, marketing, e-commerce and customer service. For instance, FatWire provides tools for marketing. ATG focuses on e-commerce. And RightNow specializes in customer service. Two recent acquisitions -- Collective Intellect and Vitrue -- gave Oracle a seat at the social table. Collective Intellect is a social intelligence program, and Vitrue is a social marketing and engagement platform. Those acquisitions have yet to be finalized. Oracle hopes to eventually integrate the two social offerings, as well as most of the other services, into the CX suite. CX can integrate on Oracle’s standard middleware, and can give users a lower TCO by leveraging it as a single stack on premise or as a cloud solution. Lye deferred questions about the pricing of CX, and instead pitched Oracle’s ability to offer multiple customer experience solutions in one suite. Businesses have struggled with the complexity of infrastructure and modern services that communicate with customers, Lye said. “They’ve struggled to pull all these things together. We’ve done that,” he said. Stephen Powers, a research director at Forrester Research Inc. in Cambridge, Mass., said it’s not surprising for Oracle to offer the CX suite and a related customer experience strategy.  “They’ve got CRM, ATG, FatWire. Clearly, it’s been the strategy for them,” he said. But the challenge for Oracle, and for any other vendor that has gone on an “acquisition spree,” is to connect its many products, Powers said. “The portfolio has to be more than the parts. They’ve got to realize the efficiencies and value of having these pieces to tie them together,” he said. “The proof is in the pudding. Adobe has done a nice job in its space with the products they’ve got. Now, Oracle has got to show it has something.” Albert McKeon (SearchCRM) Published: 25 Jun 2012 : http://searchcrm.techtarget.com/news/2240158644/Oracle-ties-social-CRM-analytics-products-to-customer-experience

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  • The MDM Journey: From the Customer Perspective

    - by Mala Narasimharajan
    Master Data Management is more than just about a single version of  the truth or providing a 360 degree view of the customer.  It spans multiple domains ranging from customers to suppliers to products and beyond.  MDM is pivotal to providing a solid customer experience - one that results in repeat business, continued loyalty and last but not least - high customer satisfaction.  Customer experience is not only defined as accurate information about the customer for the enterprise, but also presenting the customer with the right information about products, orders, product availability, etc.   Let's take a look at a couple of customer use cases with Oracle MDM. Below is a picture from a recent customer panel: Oracle MDM is a key platform for increasing upsell/cross-sell opportunities, improve targeting of customers and uncover new sales opportunies, reduce inaccuracies in mailing marketing materials to prospects, as well as to tap into and uncover the full value of a customer across business units more accurately.  A leading investment and private bank leverages Oracle MDM to do a better job of identifying clients, their levels of investment as well as consistently manage them through a series of areas such as credit, risk, new accounts, etc. Ultimately, they are looking to understand client investments and touchpoints across the company's offerings.  Another use case for Oracle MDM is with a major financial and insurance services company with clients worldwide, looking to resolve customer data inaccuracies and client information stored differently across mulitiple systems.  For more information on Oracle Master Data Management, click here.  

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  • Oracle Support Customers take note My Oracle Support Flash is set to Retire

    - by user12244613
    Take Action – My Oracle Support Flash User Interface Set to Retire On July 13, 2012, Oracle plans to upgrade the HTML interface with additional functionality that will allow those users still remaining on the Flash-based interface to switch over to the HTML version. Although the Flash-based user interface will remain available for a brief period following the upgrade, we encourage you to begin using the new HTML version sooner. Find out when you should make the switch! Read complete communication to Flash users

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  • The road from software support to software development

    - by brokenisfixed
    I am at a crossroad - I've been working for whole 4 years as a support person fixing countless bugs, developing (minimal) changes and improvements to our software, working together with our clients and users. I started as a complete noob, without a good understanding of .NET, C#, SQL Server, etc. I had to work late nights and weekends just to catch up to my co-workers and to prove to myself that I am capable to do the work and do it good. I don't consider myself an expert in those fields, but I feel pretty comfortable working with them ;) I think I have had enough of it and I want changes - I want to move away from support and start working as a developer ;) If there is anyone who has gone this road before? Could you, please, share an advice or two?

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  • AS11 Oracle B2B Sync Support - Series 2

    - by sinkarbabu.kirubanithi
    In the earlier series, we discussed about how to model "Sync Support" in Oracle B2B. And, we haven't discussed how the response can be consumed synchronously by the back-end application or initiator of sync request. In this sequel, we will see how we can extend it to the SOA composite applications to model the end-to-end usecase, this would help the initiator of sync request to receive the response synchronously. Series 2 - is little lengthier for blog standards so be prepared before you continue further :). Let's start our discussion with a high-level scenario where one need to initiate a synchronous request and get response synchronously. There are various approaches available, we will see one simplest approach here. Components Involved: 1. Oracle B2B 2. Oracle JCA JMS Adapter 3. Oracle BPEL 4. All of the above are wrapped up in a single SOA composite application. Oracle B2B: Skipping the "Sync Support" setup part in B2B, as we have already discussed that in the earlier series 1. Here we have provided "Sync Support" samples that can be imported to B2B directly and users can start testing the same in few minutes. Initiator Sample: This requires two JMS queues to be created, one for B2B to receive initial outbound sync request and the other is for B2B to deliver the incoming sync response to the back-end. Please enable "Use JMS Id" option in both internal listening and delivery channels. This would enable JCA JMS Adapter to correlate the initial B2B request and response and in turn it would be returned as synchronous response of BPEL. Internal Listening Channel Image: Internal Delivery Channel Image: To get going without much challenges, just create queues in Weblogic with the JNDI mentioned in the above two screenshots. If you want to use different names, then you may have to change the queue jndi names in sample after importing it into B2B. Here are the Queue related JNDI names used in the sample, 1. Internal Listening Channel Queue details, Name: JNDI Name: jms/b2b/syncreplyqueue 2. Internal Delivery Channel Queue details, Name: JNDI Name: jms/b2b/syncrequestqueue Here is the Initiator Sample Acme.zip Note: You may have to adjust the ip address of GlobalChips endpoint in the Delivery Channel. Responder Sample: Contains B2B meta-data and the Callout. Just import the sample and place the callout binary under "/tmp/callout" directory. If you choose to use a different location for callout, then you may have to change the same in B2B Configuration after importing the sample. Here are the artifacts, 1. Callout Source SampleCallout.java 2. Callout Binary sample-callout.jar 3. Responder Sample GlobalChips.zip Callout Details: Just gives the static response XML that needs to be sent back as response for the inbound sync request. For a sample purpose, we have given static response but in production you may have to invoke a web service or something similar to get the response. IMPORTANT NOTE: For Sync Support use case, responder is not expected to deliver the inbound sync request to backend as the process of delivering and getting the response from backend are expected from the Callout. This default behavior can be overridden by enabling the config property "b2b.SyncAppDelivery=true" in B2B config mbean (b2b-config.xml). This makes B2B to deliver the inbound sync request to be delivered to backend queue but the response to be sent to remote caller still has to come from Callout. 2. Oracle JCA JMS Adapter: On the initiator side, we have used JCA JMS Request/Reply pattern to send/receive the synchronous message from B2B. 3. Oracle BPEL: Exposes WS-SOAP Endpoint that takes payload as input and passes the same to B2B and returns the synchronous response of B2B as SOAP response. For outside world, it looks as if it is the synchronous web service endpoint but under the cover it uses JMS to trigger/initiate B2B to send and receive the synchronous response. 4. Composite application: All the components discussed above are wired in SOA composite application that helps to model a end-to-end synchronous use case. Here's the composite application sca_B2BSyncSample_rev1.0.jar, you may just deploy this to your AS11 SOA to make use of it. For any editing, you can just import the project in your JDEV under any SOA Application. Here are the composite application screenshots, Composite Application: BPEL With JCA JMS Adapter (Request/Reply):

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  • Oracle Support Master Note for Troubleshooting Advanced Queuing and Oracle Streams Propagation Issues (Doc ID 233099.1)

    - by faye.todd(at)oracle.com
    Master Note for Troubleshooting Advanced Queuing and Oracle Streams Propagation Issues (Doc ID 233099.1) Copyright (c) 2010, Oracle Corporation. All Rights Reserved. In this Document  Purpose  Last Review Date  Instructions for the Reader  Troubleshooting Details     1. Scope and Application      2. Definitions and Classifications     3. How to Use This Guide     4. Basic AQ Propagation Troubleshooting     5. Additional Troubleshooting Steps for AQ Propagation of User-Enqueued and Dequeued Messages     6. Additional Troubleshooting Steps for Propagation in an Oracle Streams Environment     7. Performance Issues  References Applies to: Oracle Server - Enterprise Edition - Version: 8.1.7.0 to 11.2.0.2 - Release: 8.1.7 to 11.2Information in this document applies to any platform. Purpose This document presents a step-by-step methodology for troubleshooting and resolving problems with Advanced Queuing Propagation in both Streams and basic Advanced Queuing environments. It also serves as a master reference for other more specific notes on Oracle Streams Propagation and Advanced Queuing Propagation issues. Last Review Date December 20, 2010 Instructions for the Reader A Troubleshooting Guide is provided to assist in debugging a specific issue. When possible, diagnostic tools are included in the document to assist in troubleshooting. Troubleshooting Details 1. Scope and Application This note is intended for Database Administrators of Oracle databases where issues are being encountered with propagating messages between advanced queues, whether the queues are used for user-created messaging systems or for Oracle Streams. It contains troubleshooting steps and links to notes for further problem resolution.It can also be used a template to document a problem when it is necessary to engage Oracle Support Services. Knowing what is NOT happening can frequently speed up the resolution process by focusing solely on the pertinent problem area. This guide is divided into five parts: Section 2: Definitions and Classifications (discusses the different types and features of propagations possible - helpful for understanding the rest of the guide) Section 3: How to Use this Guide (to be used as a start part for determining the scope of the problem and what sections to consult) Section 4. Basic AQ propagation troubleshooting (applies to both AQ propagation of user enqueued and dequeued messages as well as Oracle Streams propagations) Section 5. Additional troubleshooting steps for AQ propagation of user enqueued and dequeued messages Section 6. Additional troubleshooting steps for Oracle Streams propagation Section 7. Performance issues 2. Definitions and Classifications Given the potential scope of issues that can be encountered with AQ propagation, the first recommended step is to do some basic diagnosis to determine the type of problem that is being encountered. 2.1. What Type of Propagation is Being Used? 2.1.1. Buffered Messaging For an advanced queue, messages can be maintained on disk (persistent messaging) or in memory (buffered messaging). To determine if a queue is buffered or not, reference the GV_$BUFFERED_QUEUES view. If the queue does not appear in this view, it is persistent. 2.1.2. Propagation mode - queue-to-dblink vs queue-to-queue As of 10.2, an AQ propagation can also be defined as queue-to-dblink, or queue-to-queue: queue-to-dblink: The propagation delivers messages or events from the source queue to all subscribing queues at the destination database identified by the dblink. A single propagation schedule is used to propagate messages to all subscribing queues. Hence any changes made to this schedule will affect message delivery to all the subscribing queues. This mode does not support multiple propagations from the same source queue to the same target database. queue-to-queue: Added in 10.2, this propagation mode delivers messages or events from the source queue to a specific destination queue identified on the database link. This allows the user to have fine-grained control on the propagation schedule for message delivery. This new propagation mode also supports transparent failover when propagating to a destination Oracle RAC system. With queue-to-queue propagation, you are no longer required to re-point a database link if the owner instance of the queue fails on Oracle RAC. This mode supports multiple propagations to the same target database if the target queues are different. The default is queue-to-dblink. To verify if queue-to-queue propagation is being used, in non-Streams environments query DBA_QUEUE_SCHEDULES.DESTINATION - if a remote queue is listed along with the remote database link, then queue-to-queue propagation is being used. For Streams environments, the DBA_PROPAGATION.QUEUE_TO_QUEUE column can be checked.See the following note for a method to switch between the two modes:Document 827473.1 How to alter propagation from queue-to-queue to queue-to-dblink 2.1.3. Combined Capture and Apply (CCA) for Streams In 11g Oracle Streams environments, an optimization called Combined Capture and Apply (CCA) is implemented by default when possible. Although a propagation is configured in this case, Streams does not use it; instead it passes information directly from capture to an apply receiver. To see if CCA is in use: COLUMN CAPTURE_NAME HEADING 'Capture Name' FORMAT A30COLUMN OPTIMIZATION HEADING 'CCA Mode?' FORMAT A10SELECT CAPTURE_NAME, DECODE(OPTIMIZATION,0, 'No','Yes') OPTIMIZATIONFROM V$STREAMS_CAPTURE; Also, see the following note:Document 463820.1 Streams Combined Capture and Apply in 11g 2.2. Queue Table Compatibility There are three types of queue table compatibility. In more recent databases, queue tables may be present in all three modes of compatibility: 8.0 - earliest version, deprecated in 10.2 onwards 8.1 - support added for RAC, asynchronous notification, secure queues, queue level access control, rule-based subscribers, separate storage of history information 10.0 - if the database is in 10.1-compatible mode, then the default value for queue table compatibility is 10.0 2.3. Single vs Multiple Consumer Queue Tables If more than one recipient can dequeue a message from a queue, then its queue table is multiple consumer. You can propagate messages from a multiple-consumer queue to a single-consumer queue. Propagation from a single-consumer queue to a multiple-consumer queue is not possible. 3. How to Use This Guide 3.1. Are Messages Being Propagated at All, or is the Propagation Just Slow? Run the following query on the source database for the propagation (assuming that it is running): select TOTAL_NUMBER from DBA_QUEUE_SCHEDULES where QNAME='<source_queue_name>'; If TOTAL_NUMBER is increasing, then propagation is most likely functioning, although it may be slow. For performance issues, see Section 7. 3.2. Propagation Between Persistent User-Created Queues See Sections 4 and 5 (and optionally Section 6 if performance is an issue). 3.3. Propagation Between Buffered User-Created Queues See Sections 4, 5, and 6 (and optionally Section 7 if performance is an issue). 3.4. Propagation between Oracle Streams Queues (without Combined Capture and Apply (CCA) Optimization) See Sections 4 and 6 (and optionally Section 7 if performance is an issue). 3.5. Propagation between Oracle Streams Queues (with Combined Capture and Apply (CCA) Optimization) Although an AQ propagation is not used directly in this case, some characteristics of the message transfer are inferred from the propagation parameters used. Some parts of Sections 4 and 6 still apply. 3.6. Messaging Gateway Propagations This note does not apply to Messaging Gateway propagations. 4. Basic AQ Propagation Troubleshooting 4.1. Double-check Your Code Make sure that you are consistent in your usage of the database link(s) names, queue names, etc. It may be useful to plot a diagram of which queues are connected via which database links to make sure that the logical structure is correct. 4.2. Verify that Job Queue Processes are Running 4.2.1. Versions 10.2 and Lower - DBA_JOBS Package For versions 10.2 and lower, a scheduled propagation is managed by DBMS_JOB package. The propagation is performed by job queue process background processes. Therefore we need to verify that there are sufficient processes available for the propagation process. We should have at least 4 job queue processes running and preferably more depending on the number of other jobs running in the database. It should be noted that for AQ specific work, AQ will only ever use half of the job queue processes available.An issue caused by an inadequate job queue processes parameter setting is described in the following note:Document 298015.1 Kwqjswproc:Excep After Loop: Assigning To Self 4.2.1.1. Job Queue Processes in Initalization Parameter File The parameter JOB_QUEUE_PROCESSES in the init.ora/spfile should be > 0. The value can be changed dynamically via connect / as sysdbaalter system set JOB_QUEUE_PROCESSES=10; 4.2.1.2. Job Queue Processes in Memory The following command will show how many job queue processes are currentlyin use by this instance (this may be different than what is in the init.ora/spfile): connect / as sysdbashow parameter job; 4.2.1.3. OS PIDs Corresponding to Job Queue Processes Identify the operating system process ids (spids) of job queue processes involved in propagation via select p.SPID, p.PROGRAM from V$PROCESS p, DBA_JOBS_RUNNING jr, V$SESSION s, DBA_JOBS j where s.SID=jr.SID and s.PADDR=p.ADDR and jr.JOB=j.JOBand j.WHAT like '%sys.dbms_aqadm.aq$_propaq(job)%'; and these SPIDs can be used to check at the operating system level that they exist.In 8i a job queue process will have a name similar to: ora_snp1_<instance_name>.In 9i onwards you will see a coordinator process: ora_cjq0_ and multiple slave processes: ora_jnnn_<instance_name>, where nnn is an integer between 1 and 999. 4.2.2. Version 11.1 and Above - Oracle Scheduler In version 11.1 and above, Oracle Scheduler is used to perform AQ and Streams propagations. Oracle Scheduler automatically tunes the number of slave processes for these jobs based on the load on the computer system, and the JOB_QUEUE_PROCESSES initialization parameter is only used to specify the maximum number of slave processes. Therefore, the JOB_QUEUE_PROCESSES initialization parameter does not need to be set (it defaults to a very high number), unless you want to limit the number of slaves that can be created. If JOB_QUEUE_PROCESSES = 0, no propagation jobs will run.See the following note for a discussion of Oracle Streams 11g and Oracle Scheduler:Document 1083608.1 11g Streams and Oracle Scheduler 4.2.2.1. Job Queue Processes in Initalization Parameter File The parameter JOB_QUEUE_PROCESSES in the init.ora/spfile should be > 0, and preferably be left at its default value. The value can be changed dynamically via connect / as sysdbaalter system set JOB_QUEUE_PROCESSES=10; To set the JOB_QUEUE_PROCESSES parameter to its default value, run: connect / as sysdbaalter system reset JOB_QUEUE_PROCESSES; and then bounce the instance. 4.2.2.2. Job Queue Processes in Memory The following command will show how many job queue processes are currently in use by this instance (this may be different than what is in the init.ora/spfile): connect / as sysdbashow parameter job; 4.2.2.3. OS PIDs Corresponding to Job Queue Processes Identify the operating system process ids (SPIDs) of job queue processes involved in propagation via col PROGRAM for a30select p.SPID, p.PROGRAM, j.JOB_namefrom v$PROCESS p, DBA_SCHEDULER_RUNNING_JOBS jr, V$SESSION s, DBA_SCHEDULER_JOBS j where s.SID=jr.SESSION_ID and s.PADDR=p.ADDRand jr.JOB_name=j.JOB_NAME and j.JOB_NAME like '%AQ_JOB$_%'; and these SPIDs can be used to check at the operating system level that they exist.You will see a coordinator process: ora_cjq0_ and multiple slave processes: ora_jnnn_<instance_name>, where nnn is an integer between 1 and 999. 4.3. Check the Alert Log and Any Associated Trace Files The first place to check for propagation failures is the alert logs at all sites (local and if relevant all remote sites). When a job queue process attempts to execute a schedule and fails it will always write an error stack to the alert log. This error stack will also be written in a job queue process trace file, which will be written to the BACKGROUND_DUMP_DEST location for 10.2 and below, and in the DIAGNOSTIC_DEST location for 11g. The fact that errors are written to the alert log demonstrates that the schedule is executing. This means that the problem could be with the set up of the schedule. In this example the ORA-02068 demonstrates that the failure was at the remote site. Further investigation revealed that the remote database was not open, hence the ORA-03114 error. Starting the database resolved the problem. Thu Feb 14 10:40:05 2002 Propagation Schedule for (AQADM.MULTIPLEQ, SHANE816.WORLD) encountered following error:ORA-04052: error occurred when looking up Remote object [email protected]: error occurred at recursive SQL level 4ORA-02068: following severe error from SHANE816ORA-03114: not connected to ORACLEORA-06512: at "SYS.DBMS_AQADM_SYS", line 4770ORA-06512: at "SYS.DBMS_AQADM", line 548ORA-06512: at line 1 Other potential errors that may be written to the alert log can be found in the following notes:Document 827184.1 AQ Propagation with CLOB data types Fails with ORA-22990 (11.1)Document 846297.1 AQ Propagation Fails : ORA-00600[kope2upic2954] or Ora-00600[Kghsstream_copyn] (10.2, 11.1)Document 731292.1 ORA-25215 Reported on Local Propagation When Using Transformation with ANYDATA queue tables (10.2, 11.1, 11.2)Document 365093.1 ORA-07445 [kwqppay2aqe()+7360] Reported on Propagation of a Transformed Message (10.1, 10.2)Document 219416.1 Advanced Queuing Propagation Fails with ORA-22922 (9.0)Document 1203544.1 AQ Propagation Aborted with ORA-600 [ociksin: invalid status] on SYS.DBMS_AQADM_SYS.AQ$_PROPAGATION_PROCEDURE After Upgrade (11.1, 11.2)Document 1087324.1 ORA-01405 ORA-01422 reported by Advanced Queuing Propagation schedules after RAC reconfiguration (10.2)Document 1079577.1 Advanced Queuing Propagation Fails With "ORA-22370 incorrect usage of method" (9.2, 10.2, 11.1, 11.2)Document 332792.1 ORA-04061 error relating to SYS.DBMS_PRVTAQIP reported when setting up Statspack (8.1, 9.0, 9.2, 10.1)Document 353325.1 ORA-24056: Internal inconsistency for QUEUE <queue_name> and destination <dblink> (8.1, 9.0, 9.2, 10.1, 10.2, 11.1, 11.2)Document 787367.1 ORA-22275 reported on Propagating Messages with LOB component when propagating between 10.1 and 10.2 (10.1, 10.2)Document 566622.1 ORA-22275 when propagating >4K AQ$_JMS_TEXT_MESSAGEs from 9.2.0.8 to 10.2.0.1 (9.2, 10.1)Document 731539.1 ORA-29268: HTTP client error 401 Unauthorized Error when the AQ Servlet attempts to Propagate a message via HTTP (9.0, 9.2, 10.1, 10.2, 11.1)Document 253131.1 Concurrent Writes May Corrupt LOB Segment When Using Auto Segment Space Management (ORA-1555) (9.2)Document 118884.1 How to unschedule a propagation schedule stuck in pending stateDocument 222992.1 DBMS_AQADM.DISABLE_PROPAGATION_SCHEDULE Returns ORA-24082Document 282987.1 Propagated Messages marked UNDELIVERABLE after Drop and Recreate Of Remote QueueDocument 1204080.1 AQ Propagation Failing With ORA-25329 After Upgraded From 8i or 9i to 10g or 11g.Document 1233675.1 AQ Propagation stops after upgrade to 11.2.0.1 ORA-30757 4.3.1. Errors Related to Incorrect Network Configuration The most common propagation errors result from an incorrect network configuration. The list below contains common errors caused by tnsnames.ora file or database links being configured incorrectly: - ORA-12154: TNS:could not resolve service name- ORA-12505: TNS:listener does not currently know of SID given in connect descriptor- ORA-12514: TNS:listener could not resolve SERVICE_NAME - ORA-12541: TNS-12541 TNS:no listener 4.4. Check the Database Links Exist and are Functioning Correctly For schedules to remote databases confirm the database link exists via. SQL> col DBLINK for a45SQL> select QNAME, NVL(REGEXP_SUBSTR(DESTINATION, '[^@]+', 1, 2), DESTINATION) dblink2 from DBA_QUEUE_SCHEDULES3 where MESSAGE_DELIVERY_MODE = 'PERSISTENT';QNAME DBLINK------------------------------ ---------------------------------------------MY_QUEUE ORCL102B.WORLD Connect as the owner of the link and select across it to verify it works and connects to the database we expect. i.e. select * from ALL_QUEUES@ ORCL102B.WORLD; You need to ensure that the userid that scheduled the propagation (using DBMS_AQADM.SCHEDULE_PROPAGATION or DBMS_PROPAGATION_ADM.CREATE_PROPAGATION if using Streams) has access to the database link for the destination. 4.5. Has Propagation Been Correctly Scheduled? Check that the propagation schedule has been created and that a job queue process has been assigned. Look for the entry in DBA_QUEUE_SCHEDULES and SYS.AQ$_SCHEDULES for your schedule. For 10g and below, check that it has a JOBNO entry in SYS.AQ$_SCHEDULES, and that there is an entry in DBA_JOBS with that JOBNO. For 11g and above, check that the schedule has a JOB_NAME entry in SYS.AQ$_SCHEDULES, and that there is an entry in DBA_SCHEDULER_JOBS with that JOB_NAME. Check the destination is as intended and spelled correctly. SQL> select SCHEMA, QNAME, DESTINATION, SCHEDULE_DISABLED, PROCESS_NAME from DBA_QUEUE_SCHEDULES;SCHEMA QNAME DESTINATION S PROCESS------- ---------- ------------------ - -----------AQADM MULTIPLEQ AQ$_LOCAL N J000 AQ$_LOCAL in the destination column shows that the queue to which we are propagating to is in the same database as the source queue. If the propagation was to a remote (different) database, a database link will be in the DESTINATION column. The entry in the SCHEDULE_DISABLED column, N, means that the schedule is NOT disabled. If Y (yes) appears in this column, propagation is disabled and the schedule will not be executed. If not using Oracle Streams, propagation should resume once you have enabled the schedule by invoking DBMS_AQADM.ENABLE_PROPAGATION_SCHEDULE (for 10.2 Oracle Streams and above, the DBMS_PROPAGATION_ADM.START_PROPAGATION procedure should be used). The PROCESS_NAME is the name of the job queue process currently allocated to execute the schedule. This process is allocated dynamically at execution time. If the PROCESS_NAME column is null (empty) the schedule is not currently executing. You may need to execute this statement a number of times to verify if a process is being allocated. If a process is at some time allocated to the schedule, it is attempting to execute. SQL> select SCHEMA, QNAME, LAST_RUN_DATE, NEXT_RUN_DATE from DBA_QUEUE_SCHEDULES;SCHEMA QNAME LAST_RUN_DATE NEXT_RUN_DATE------ ----- ----------------------- ----------------------- AQADM MULTIPLEQ 13-FEB-2002 13:18:57 13-FEB-2002 13:20:30 In 11g, these dates are expressed in TIMESTAMP WITH TIME ZONE datatypes. If the NEXT_RUN_DATE and NEXT_RUN_TIME columns are null when this statement is executed, the scheduled propagation is currently in progress. If they never change it would suggest that the schedule itself is never executing. If the next scheduled execution is too far away, change the NEXT_TIME parameter of the schedule so that schedules are executed more frequently (assuming that the window is not set to be infinite). Parameters of a schedule can be changed using the DBMS_AQADM.ALTER_PROPAGATION_SCHEDULE call. In 10g and below, scheduling propagation posts a job in the DBA_JOBS view. The columns are more or less the same as DBA_QUEUE_SCHEDULES so you just need to recognize the job and verify that it exists. SQL> select JOB, WHAT from DBA_JOBS where WHAT like '%sys.dbms_aqadm.aq$_propaq(job)%';JOB WHAT---- ----------------- 720 next_date := sys.dbms_aqadm.aq$_propaq(job); For 11g, scheduling propagation posts a job in DBA_SCHEDULER_JOBS instead: SQL> select JOB_NAME from DBA_SCHEDULER_JOBS where JOB_NAME like 'AQ_JOB$_%';JOB_NAME------------------------------AQ_JOB$_41 If no job exists, check DBA_QUEUE_SCHEDULES to make sure that the schedule has not been disabled. For 10g and below, the job number is dynamic for AQ propagation schedules. The procedure that is executed to expedite a propagation schedule runs, removes itself from DBA_JOBS, and then reposts a new job for the next scheduled propagation. The job number should therefore always increment unless the schedule has been set up to run indefinitely. 4.6. Is the Schedule Executing but Failing to Complete? Run the following query: SQL> select FAILURES, LAST_ERROR_MSG from DBA_QUEUE_SCHEDULES;FAILURES LAST_ERROR_MSG------------ -----------------------1 ORA-25207: enqueue failed, queue AQADM.INQ is disabled from enqueueingORA-02063: preceding line from SHANE816 The failures column shows how many times we have attempted to execute the schedule and failed. Oracle will attempt to execute the schedule 16 times after which it will be removed from the DBA_JOBS or DBA_SCHEDULER_JOBS view and the schedule will become disabled. The column DBA_QUEUE_SCHEDULES.SCHEDULE_DISABLED will show 'Y'. For 11g and above, the DBA_SCHEDULER_JOBS.STATE column will show 'BROKEN' for the job corresponding to DBA_QUEUE_SCHEDULES.JOB_NAME. Prior to 10g the back off algorithm for failures was exponential, whereas from 10g onwards it is linear. The propagation will become disabled on the 17th attempt. Only the last execution failure will be reflected in the LAST_ERROR_MSG column. That is, if the schedule fails 5 times for 5 different reasons, only the last set of errors will be recorded in DBA_QUEUE_SCHEDULES. Any errors need to be resolved to allow propagation to continue. If propagation has also become disabled due to 17 failures, first resolve the reason for the error and then re-enable the schedule using the DBMS_AQADM.ENABLE_PROPAGATION_SCHEDULE procedure, or DBMS_PROPAGATION_ADM.START_PROPAGATION if using 10.2 or above Oracle Streams. As soon as the schedule executes successfully the error message entries will be deleted. Oracle does not keep a history of past failures. However, when using Oracle Streams, the errors will be retained in the DBA_PROPAGATION view even after the schedule resumes successfully. See the following note for instructions on how to clear out the errors from the DBA_PROPAGATION view:Document 808136.1 How to clear the old errors from DBA_PROPAGATION view?If a schedule is active and no errors are being reported then the source queue may not have any messages to be propagated. 4.7. Do the Propagation Notification Queue Table and Queue Exist? Check to see that the propagation notification queue table and queue exist and are enabled for enqueue and dequeue. Propagation makes use of the propagation notification queue for handling propagation run-time events, and the messages in this queue are stored in a SYS-owned queue table. This queue should never be stopped or dropped and the corresponding queue table never be dropped. 10g and belowThe propagation notification queue table is of the format SYS.AQ$_PROP_TABLE_n, where 'n' is the RAC instance number, i.e. '1' for a non-RAC environment. This queue and queue table are created implicitly when propagation is first scheduled. If propagation has been scheduled and these objects do not exist, try unscheduling and rescheduling propagation. If they still do not exist contact Oracle Support. SQL> select QUEUE_TABLE from DBA_QUEUE_TABLES2 where QUEUE_TABLE like '%PROP_TABLE%' and OWNER = 'SYS';QUEUE_TABLE------------------------------AQ$_PROP_TABLE_1SQL> select NAME, ENQUEUE_ENABLED, DEQUEUE_ENABLED2 from DBA_QUEUES where owner='SYS'3 and QUEUE_TABLE like '%PROP_TABLE%';NAME ENQUEUE DEQUEUE------------------------------ ------- -------AQ$_PROP_NOTIFY_1 YES YESAQ$_AQ$_PROP_TABLE_1_E NO NO If the AQ$_PROP_NOTIFY_1 queue is not enabled for enqueue or dequeue, it should be so enabled using DBMS_AQADM.START_QUEUE. However, the exception queue AQ$_AQ$_PROP_TABLE_1_E should not be enabled for enqueue or dequeue.11g and aboveThe propagation notification queue table is of the format SYS.AQ_PROP_TABLE, and is created when the database is created. If they do not exist, contact Oracle Support. SQL> select QUEUE_TABLE from DBA_QUEUE_TABLES2 where QUEUE_TABLE like '%PROP_TABLE%' and OWNER = 'SYS';QUEUE_TABLE------------------------------AQ_PROP_TABLESQL> select NAME, ENQUEUE_ENABLED, DEQUEUE_ENABLED2 from DBA_QUEUES where owner='SYS'3 and QUEUE_TABLE like '%PROP_TABLE%';NAME ENQUEUE DEQUEUE------------------------------ ------- -------AQ_PROP_NOTIFY YES YESAQ$_AQ_PROP_TABLE_E NO NO If the AQ_PROP_NOTIFY queue is not enabled for enqueue or dequeue, it should be so enabled using DBMS_AQADM.START_QUEUE. However, the exception queue AQ$_AQ$_PROP_TABLE_E should not be enabled for enqueue or dequeue. 4.8. Does the Remote Queue Exist and is it Enabled for Enqueueing? Check that the remote queue the propagation is transferring messages to exists and is enabled for enqueue: SQL> select DESTINATION from USER_QUEUE_SCHEDULES where QNAME = 'OUTQ';DESTINATION-----------------------------------------------------------------------------"AQADM"."INQ"@M2V102.ESSQL> select OWNER, NAME, ENQUEUE_ENABLED, DEQUEUE_ENABLED from [email protected];OWNER NAME ENQUEUE DEQUEUE-------- ------ ----------- -----------AQADM INQ YES YES 4.9. Do the Target and Source Database Charactersets Differ? If a message fails to propagate, check the database charactersets of the source and target databases. Investigate whether the same message can propagate between the databases with the same characterset or it is only a particular combination of charactersets which causes a problem. 4.10. Check the Queue Table Type Agreement Propagation is not possible between queue tables which have types that differ in some respect. One way to determine if this is the case is to run the DBMS_AQADM.VERIFY_QUEUE_TYPES procedure for the two queues that the propagation operates on. If the types do not agree, DBMS_AQADM.VERIFY_QUEUE_TYPES will return '0'.For AQ propagation between databases which have different NLS_LENGTH_SEMANTICS settings, propagation will not work, unless the queues are Oracle Streams ANYDATA queues.See the following notes for issues caused by lack of type agreement:Document 1079577.1 Advanced Queuing Propagation Fails With "ORA-22370: incorrect usage of method"Document 282987.1 Propagated Messages marked UNDELIVERABLE after Drop and Recreate Of Remote QueueDocument 353754.1 Streams Messaging Propagation Fails between Single and Multi-byte Charactersets when using Chararacter Length Semantics in the ADT 4.11. Enable Propagation Tracing 4.11.1. System Level This is set it in the init.ora/spfile as follows: event="24040 trace name context forever, level 10" and restart the instanceThis event cannot be set dynamically with an alter system command until version 10.2: SQL> alter system set events '24040 trace name context forever, level 10'; To unset the event: SQL> alter system set events '24040 trace name context off'; Debugging information will be logged to job queue trace file(s) (jnnn) as propagation takes place. You can check the trace file for errors, and for statements indicating that messages have been sent. For the most part the trace information is understandable. This trace should also be uploaded to Oracle Support if a service request is created. 4.11.2. Attaching to a Specific Process We can also attach to an existing job queue processes that is running a propagation schedule and trace it individually using the oradebug utility, as follows:10.2 and below connect / as sysdbaselect p.SPID, p.PROGRAM from v$PROCESS p, DBA_JOBS_RUNNING jr, V$SESSION s, DBA_JOBS j where s.SID=jr.SID and s.PADDR=p.ADDR and jr.JOB=j.JOB and j.WHAT like '%sys.dbms_aqadm.aq$_propaq(job)%';-- For the process id (SPID) attach to it via oradebug and generate the following traceoradebug setospid <SPID>oradebug unlimitoradebug Event 10046 trace name context forever, level 12oradebug Event 24040 trace name context forever, level 10-- Trace the process for 5 minutesoradebug Event 10046 trace name context offoradebug Event 24040 trace name context off-- The following command returns the pathname/filename to the file being written tooradebug tracefile_name 11g connect / as sysdbacol PROGRAM for a30select p.SPID, p.PROGRAM, j.JOB_NAMEfrom v$PROCESS p, DBA_SCHEDULER_RUNNING_JOBS jr, V$SESSION s, DBA_SCHEDULER_JOBS j where s.SID=jr.SESSION_ID and s.PADDR=p.ADDR and jr.JOB_NAME=j.JOB_NAME and j.JOB_NAME like '%AQ_JOB$_%';-- For the process id (SPID) attach to it via oradebug and generate the following traceoradebug setospid <SPID>oradebug unlimitoradebug Event 10046 trace name context forever, level 12oradebug Event 24040 trace name context forever, level 10-- Trace the process for 5 minutesoradebug Event 10046 trace name context offoradebug Event 24040 trace name context off-- The following command returns the pathname/filename to the file being written tooradebug tracefile_name 4.11.3. Further Tracing The previous tracing steps only trace the job queue process executing the propagation on the source. At times it is useful to trace the propagation receiver process (the session which is enqueueing the messages into the target queue) on the target database which is associated with the job queue process on the source database.These following queries provide ways of identifying the processes involved in propagation so that you can attach to them via oradebug to generate trace information.In order to identify the propagation receiver process you need to execute the query as a user with privileges to access the v$ views in both the local and remote databases so the database link must connect as a user with those privileges in the remote database. The <DBLINK> in the queries should be replaced by the appropriate database link.The queries have two forms due to the differences between operating systems. The value returned by 'Rem Process' is the operating system identifier of the propagation receiver on the remote database. Once identified, this process can be attached to and traced on the remote database using the commands given in Section 4.11.2.10.2 and below - Windows select pl.SPID "JobQ Process", pl.PROGRAM, sr.PROCESS "Rem Process" from v$PROCESS pl, DBA_JOBS_RUNNING jr, V$SESSION s, DBA_JOBS j, V$SESSION@<DBLINK> sr where s.SID=jr.SID and s.PADDR=pl.ADDR and jr.JOB=j.JOB and j.WHAT like '%sys.dbms_aqadm.aq$_propaq(job)%' and pl.SPID=substr(sr.PROCESS, instr(sr.PROCESS,':')+1); 10.2 and below - Unix select pl.SPID "JobQ Process", pl.PROGRAM, sr.PROCESS "Rem Process" from V$PROCESS pl, DBA_JOBS_RUNNING jr, V$SESSION s, DBA_JOBS j, V$SESSION@<DBLINK> sr where s.SID=jr.SID and s.PADDR=pl.ADDR and jr.JOB=j.JOB and j.WHAT like '%sys.dbms_aqadm.aq$_propaq(job)%' and pl.SPID=sr.PROCESS; 11g - Windows select pl.SPID "JobQ Process", pl.PROGRAM, sr.PROCESS "Rem Process" from V$PROCESS pl, DBA_SCHEDULER_RUNNING_JOBS jr, V$SESSION s, DBA_SCHEDULER_JOBS j, V$SESSION@<DBLINK> sr where s.SID=jr.SESSION_ID and s.PADDR=pl.ADDR and jr.JOB_NAME=j.JOB_NAME and j.JOB_NAME like '%AQ_JOB$_%%' and pl.SPID=substr(sr.PROCESS, instr(sr.PROCESS,':')+1); 11g - Unix select pl.SPID "JobQ Process", pl.PROGRAM, sr.PROCESS "Rem Process" from V$PROCESS pl, DBA_SCHEDULER_RUNNING_JOBS jr, V$SESSION s, DBA_SCHEDULER_JOBS j, V$SESSION@<DBLINK> sr where s.SID=jr.SESSION_ID and s.PADDR=pl.ADDR and jr.JOB_NAME=j.JOB_NAME and j.JOB_NAME like '%AQ_JOB$_%%' and pl.SPID=sr.PROCESS;   5. Additional Troubleshooting Steps for AQ Propagation of User-Enqueued and Dequeued Messages 5.1. Check the Privileges of All Users Involved Ensure that the owner of the database link has the necessary privileges on the aq packages. SQL> select TABLE_NAME, PRIVILEGE from USER_TAB_PRIVS;TABLE_NAME PRIVILEGE------------------------------ ----------------------------------------DBMS_LOCK EXECUTEDBMS_AQ EXECUTEDBMS_AQADM EXECUTEDBMS_AQ_BQVIEW EXECUTEQT52814_BUFFER SELECT Note that when queue table is created, a view called QT<nnn>_BUFFER is created in the SYS schema, and the queue table owner is given SELECT privileges on it. The <nnn> corresponds to the object_id of the associated queue table. SQL> select * from USER_ROLE_PRIVS;USERNAME GRANTED_ROLE ADM DEF OS_------------------------------ ------------------------------ ---- ---- ---AQ_USER1 AQ_ADMINISTRATOR_ROLE NO YES NOAQ_USER1 CONNECT NO YES NOAQ_USER1 RESOURCE NO YES NO It is good practice to configure central AQ administrative user. All admin and processing jobs are created, executed and administered as this user. This configuration is not mandatory however, and the database link can be owned by any existing queue user. If this latter configuration is used, ensure that the connecting user has the necessary privileges on the AQ packages and objects involved. Privileges for an AQ Administrative user Execute on DBMS_AQADM Execute on DBMS_AQ Granted the AQ_ADMINISTRATOR_ROLE Privileges for an AQ user Execute on DBMS_AQ Execute on the message payload Enqueue privileges on the remote queue Dequeue privileges on the originating queue Privileges need to be confirmed on both sites when propagation is scheduled to remote destinations. Verify that the user ID used to login to the destination through the database link has been granted privileges to use AQ. 5.2. Verify Queue Payload Types AQ will not propagate messages from one queue to another if the payload types of the two queues are not verified to be equivalent. An AQ administrator can verify if the source and destination's payload types match by executing the DBMS_AQADM.VERIFY_QUEUE_TYPES procedure. The results of the type checking will be stored in the SYS.AQ$_MESSAGE_TYPES table. This table can be accessed using the object identifier OID of the source queue and the address database link of the destination queue, i.e. [schema.]queue_name[@destination]. Prior to Oracle 9i the payload (message type) had to be the same for all the queue tables involved in propagation. From Oracle9i onwards a transformation can be used so that payloads can be converted from one type to another. The following procedural call made on the source database can verify whether we can propagate between the source and the destination queue tables. connect aq_user1/[email protected] serverout onDECLARErc_value number;BEGINDBMS_AQADM.VERIFY_QUEUE_TYPES(src_queue_name => 'AQ_USER1.Q_1', dest_queue_name => 'AQ_USER2.Q_2',destination => 'dbl_aq_user2.es',rc => rc_value);dbms_output.put_line('rc_value code is '||rc_value);END;/ If propagation is possible then the return code value will be 1. If it is 0 then propagation is not possible and further investigation of the types and transformations used by and in conjunction with the queue tables is required. With regard to comparison of the types the following sql can be used to extract the DDL for a specific type with' %' changed appropriately on the source and target. This can then be compared for the source and target. SET LONG 20000 set pagesize 50 EXECUTE DBMS_METADATA.SET_TRANSFORM_PARAM(DBMS_METADATA.SESSION_TRANSFORM, 'STORAGE',false); SELECT DBMS_METADATA.GET_DDL('TYPE',t.type_name) from user_types t WHERE t.type_name like '%'; EXECUTE DBMS_METADATA.SET_TRANSFORM_PARAM(DBMS_METADATA.SESSION_TRANSFORM, 'DEFAULT'); 5.3. Check Message State and Destination The first step in this process is to identify the queue table associated with the problem source queue. Although you schedule propagation for a specific queue, most of the meta-data associated with that queue is stored in the underlying queue table. The following statement finds the queue table for a given queue (note that this is a multiple-consumer queue table). SQL> select QUEUE_TABLE from DBA_QUEUES where NAME = 'MULTIPLEQ';QUEUE_TABLE --------------------MULTIPLEQTABLE For a small amount of messages in a multiple-consumer queue table, the following query can be run: SQL> select MSG_STATE, CONSUMER_NAME, ADDRESS from AQ$MULTIPLEQTABLE where QUEUE = 'MULTIPLEQ';MSG_STATE CONSUMER_NAME ADDRESS-------------- ----------------------- -------------READY AQUSER2 [email protected] AQUSER1READY AQUSER3 AQADM.INQ In this example we see 2 messages ready to be propagated to remote queues and 1 that is not. If the address column is blank, the message is not scheduled for propagation and can only be dequeued from the queue upon which it was enqueued. The MSG_STATE column values are discussed in Document 102330.1 Advanced Queueing MSG_STATE Values and their Interpretation. If the address column has a value, the message has been enqueued for propagation to another queue. The first row in the example includes a database link (@M2V102.ES). This demonstrates that the message should be propagated to a queue at a remote database. The third row does not include a database link so will be propagated to a queue that resides on the same database as the source queue. The consumer name is the intended recipient at the target queue. Note that we are not querying the base queue table directly; rather, we are querying a view that is available on top of every queue table, AQ$<queue_table_name>.A more realistic query in an environment where the queue table contains thousands of messages is8.0.3-compatible multiple-consumer queue table and all compatibility single-consumer queue tables select count(*), MSG_STATE, QUEUE from AQ$<queue_table_name>  group by MSG_STATE, QUEUE; 8.1.3 and 10.0-compatible queue tables select count(*), MSG_STATE, QUEUE, CONSUMER_NAME from AQ$<queue_table_name>group by MSG_STATE, QUEUE, CONSUMER_NAME; For multiple-consumer queue tables, if you did not see the expected CONSUMER_NAME , check the syntax of the enqueue code and verify the recipients are declared correctly. If a recipients list is not used on enqueue, check the subscriber list in the AQ$_<queue_table_name>_S view (note that a single-consumer queue table does not have a subscriber view. This view records all members of the default subscription list which were added using the DBMS_AQADM.ADD_SUBSCRIBER procedure and also those enqueued using a recipient list. SQL> select QUEUE, NAME, ADDRESS from AQ$MULTIPLEQTABLE_S;QUEUE NAME ADDRESS---------- ----------- -------------MULTIPLEQ AQUSER2 [email protected] AQUSER1 In this example we have 2 subscribers registered with the queue. We have a local subscriber AQUSER1, and a remote subscriber AQUSER2, on the queue INQ, owned by AQADM, at M2V102.ES. Unless overridden with a recipient list during enqueue every message enqueued to this queue will be propagated to INQ at M2V102.ES.For 8.1 style and above multiple consumer queue tables, you can also check the following information at the target: select CONSUMER_NAME, DEQ_TXN_ID, DEQ_TIME, DEQ_USER_ID, PROPAGATED_MSGID from AQ$<queue_table_name> where QUEUE = '<QUEUE_NAME>'; For 8.0 style queues, if the queue table supports multiple consumers you can obtain the same information from the history column of the queue table: select h.CONSUMER, h.TRANSACTION_ID, h.DEQ_TIME, h.DEQ_USER, h.PROPAGATED_MSGIDfrom AQ$<queue_table_name> t, table(t.history) h where t.Q_NAME = '<QUEUE_NAME>'; A non-NULL TRANSACTION_ID indicates that the message was successfully propagated. Further, the DEQ_TIME indicates the time of propagation, the DEQ_USER indicates the userid used for propagation, and the PROPAGATED_MSGID indicates the message ID of the message that was enqueued at the destination. 6. Additional Troubleshooting Steps for Propagation in an Oracle Streams Environment 6.1. Is the Propagation Enabled? For a propagation job to propagate messages, the propagation must be enabled. For Streams, a special view called DBA_PROPAGATION exists to convey information about Streams propagations. If messages are not being propagated by a propagation as expected, then the propagation might not be enabled. To query for this: SELECT p.PROPAGATION_NAME, DECODE(s.SCHEDULE_DISABLED, 'Y', 'Disabled','N', 'Enabled') SCHEDULE_DISABLED, s.PROCESS_NAME, s.FAILURES, s.LAST_ERROR_MSGFROM DBA_QUEUE_SCHEDULES s, DBA_PROPAGATION pWHERE p.DESTINATION_DBLINK = NVL(REGEXP_SUBSTR(s.DESTINATION, '[^@]+', 1, 2), s.DESTINATION) AND s.SCHEMA = p.SOURCE_QUEUE_OWNER AND s.QNAME = p.SOURCE_QUEUE_NAME AND MESSAGE_DELIVERY_MODE = 'PERSISTENT' order by PROPAGATION_NAME; At times, the propagation job may become "broken" or fail to start after an error has been encountered or after a database restart. If an error is indicated by the above query, an attempt to disable the propagation and then re-enable it can be made. In the examples below, for the propagation named STRMADMIN_PROPAGATE where the queue name is STREAMS_QUEUE owned by STRMADMIN and the destination database link is ORCL2.WORLD, the commands would be:10.2 and above exec dbms_propagation_adm.stop_propagation('STRMADMIN_PROPAGATE'); exec dbms_propagation_adm.start_propagation('STRMADMIN_PROPAGATE'); If the above does not fix the problem, stop the propagation specifying the force parameter (2nd parameter on stop_propagation) as TRUE: exec dbms_propagation_adm.stop_propagation('STRMADMIN_PROPAGATE',true); exec dbms_propagation_adm.start_propagation('STRMADMIN_PROPAGATE'); The statistics for the propagation as well as any old error messages are cleared when the force parameter is set to TRUE. Therefore if the propagation schedule is stopped with FORCE set to TRUE, and upon restart there is still an error message in DBA_PROPAGATION, then the error message is current.9.2 or 10.1 exec dbms_aqadm.disable_propagation_schedule('STRMADMIN.STREAMS_QUEUE','ORCL2.WORLD'); exec dbms.aqadm.enable_propagation_schedule('STRMADMIN.STREAMS_QUEUE','ORCL2.WORLD'); If the above does not fix the problem, perform an unschedule of propagation and then schedule_propagation: exec dbms_aqadm.unschedule_propagation('STRMADMIN.STREAMS_QUEUE','ORCL2.WORLD'); exec dbms_aqadm.schedule_propagation('STRMADMIN.STREAMS_QUEUE','ORCL2.WORLD'); Typically if the error from the first query in Section 6.1 recurs after restarting the propagation as shown above, further troubleshooting of the error is needed. 6.2. Check Propagation Rule Sets and Transformations Inspect the configuration of the rules in the rule set that is associated with the propagation process to make sure that they evaluate to TRUE as expected. If not, then the object or schema will not be propagated. Remember that when a negative rule evaluates to TRUE, the specified object or schema will not be propagated. Finally inspect any rule-based transformations that are implemented with propagation to make sure they are changing the data in the intended way.The following query shows what rule sets are assigned to a propagation: select PROPAGATION_NAME, RULE_SET_OWNER||'.'||RULE_SET_NAME "Positive Rule Set",NEGATIVE_RULE_SET_OWNER||'.'||NEGATIVE_RULE_SET_NAME "Negative Rule Set"from DBA_PROPAGATION; The next two queries list the propagation rules and their conditions. The first is for the positive rule set, the second is for the negative rule set: set long 4000select rsr.RULE_SET_OWNER||'.'||rsr.RULE_SET_NAME RULE_SET ,rsr.RULE_OWNER||'.'||rsr.RULE_NAME RULE_NAME,r.RULE_CONDITION CONDITION fromDBA_RULE_SET_RULES rsr, DBA_RULES rwhere rsr.RULE_NAME = r.RULE_NAME and rsr.RULE_OWNER = r.RULE_OWNER and RULE_SET_NAME in(select RULE_SET_NAME from DBA_PROPAGATION) order by rsr.RULE_SET_OWNER, rsr.RULE_SET_NAME;   set long 4000select c.PROPAGATION_NAME, rsr.RULE_SET_OWNER||'.'||rsr.RULE_SET_NAME RULE_SET ,rsr.RULE_OWNER||'.'||rsr.RULE_NAME RULE_NAME,r.RULE_CONDITION CONDITION fromDBA_RULE_SET_RULES rsr, DBA_RULES r ,DBA_PROPAGATION cwhere rsr.RULE_NAME = r.RULE_NAME and rsr.RULE_OWNER = r.RULE_OWNER andrsr.RULE_SET_OWNER=c.NEGATIVE_RULE_SET_OWNER and rsr.RULE_SET_NAME=c.NEGATIVE_RULE_SET_NAMEand rsr.RULE_SET_NAME in(select NEGATIVE_RULE_SET_NAME from DBA_PROPAGATION) order by rsr.RULE_SET_OWNER, rsr.RULE_SET_NAME; 6.3. Determining the Total Number of Messages and Bytes Propagated As in Section 3.1, determining if messages are flowing can be instructive to see whether the propagation is entirely hung or just slow. If the propagation is not in flow control (see Section 6.5.2), but the statistics are incrementing slowly, there may be a performance issue. For Streams implementations two views are available that can assist with this that can show the number of messages sent by a propagation, as well as the number of acknowledgements being returned from the target site: the V$PROPAGATION_SENDER view at the Source site and the V$PROPAGATION_RECEIVER view at the destination site. It is helpful to query both to determine if messages are being delivered to the target. Look for the statistics to increase.Source: select QUEUE_SCHEMA, QUEUE_NAME, DBLINK,HIGH_WATER_MARK, ACKNOWLEDGEMENT, TOTAL_MSGS, TOTAL_BYTESfrom V$PROPAGATION_SENDER; Target: select SRC_QUEUE_SCHEMA, SRC_QUEUE_NAME, SRC_DBNAME, DST_QUEUE_SCHEMA, DST_QUEUE_NAME, HIGH_WATER_MARK, ACKNOWLEDGEMENT, TOTAL_MSGS from V$PROPAGATION_RECEIVER; 6.4. Check Buffered Subscribers The V$BUFFERED_SUBSCRIBERS view displays information about subscribers for all buffered queues in the instance. This view can be queried to make sure that the site that the propagation is propagating to is listed as a subscriber address for the site being propagated from: select QUEUE_SCHEMA, QUEUE_NAME, SUBSCRIBER_ADDRESS from V$BUFFERED_SUBSCRIBERS; The SUBSCRIBER_ADDRESS column will not be populated when the propagation is local (between queues on the same database). 6.5. Common Streams Propagation Errors 6.5.1. ORA-02082: A loopback database link must have a connection qualifier. This error can occur if you use the Streams Setup Wizard in Oracle Enterprise Manager without first configuring the GLOBAL_NAME for your database. 6.5.2. ORA-25307: Enqueue rate too high. Enable flow control DBA_QUEUE_SCHEDULES will display this informational message for propagation when the automatic flow control (10g feature of Streams) has been invoked.Similar to Streams capture processes, a Streams propagation process can also go into a state of 'flow control. This is an informative message that indicates flow control has been automatically enabled to reduce the rate at which messages are being enqueued into at target queue.This typically occurs when the target site is unable to keep up with the rate of messages flowing from the source site. Other than checking that the apply process is running normally on the target site, usually no action is required by the DBA. Propagation and the capture process will be resumed automatically when the target site is able to accept more messages.The following document contains more information:Document 302109.1 Streams Propagation Error: ORA-25307 Enqueue rate too high. Enable flow controlSee the following document for one potential cause of this situation:Document 1097115.1 Oracle Streams Apply Reader is in 'Paused' State 6.5.3. ORA-25315 unsupported configuration for propagation of buffered messages This error typically occurs when the target database is RAC and usually indicates that an attempt was made to propagate buffered messages with the database link pointing to an instance in the destination database which is not the owner instance of the destination queue. To resolve the problem, use queue-to-queue propagation for buffered messages. 6.5.4. ORA-600 [KWQBMCRCPTS101] after dropping / recreating propagation For cause/fixes refer to:Document 421237.1 ORA-600 [KWQBMCRCPTS101] reported by a Qmon slave process after dropping a Streams Propagation 6.5.5. Stopping or Dropping a Streams Propagation Hangs See the following note:Document 1159787.1 Troubleshooting Streams Propagation When It is Not Functioning and Attempts to Stop It Hang 6.6. Streams Propagation-Related Notes for Common Issues Document 437838.1 Streams Specific PatchesDocument 749181.1 How to Recover Streams After Dropping PropagationDocument 368912.1 Queue to Queue Propagation Schedule encountered ORA-12514 in a RAC environmentDocument 564649.1 ORA-02068/ORA-03114/ORA-03113 Errors From Streams Propagation Process - Remote Database is Available and Unschedule/Reschedule Does Not ResolveDocument 553017.1 Stream Propagation Process Errors Ora-4052 Ora-6554 From 11g To 10201Document 944846.1 Streams Propagation Fails Ora-7445 [kohrsmc]Document 745601.1 ORA-23603 'STREAMS enqueue aborted due to low SGA' Error from Streams Propagation, and V$STREAMS_CAPTURE.STATE Hanging on 'Enqueuing Message'Document 333068.1 ORA-23603: Streams Enqueue Aborted Eue To Low SGADocument 363496.1 Ora-25315 Propagating on RAC StreamsDocument 368237.1 Unable to Unschedule Propagation. Streams Queue is InvalidDocument 436332.1 dbms_propagation_adm.stop_propagation hangsDocument 727389.1 Propagation Fails With ORA-12528Document 730911.1 ORA-4063 Is Reported After Dropping Negative Prop.RulesetDocument 460471.1 Propagation Blocked by Qmon Process - Streams_queue_table / 'library cache lock' waitsDocument 1165583.1 ORA-600 [kwqpuspse0-ack] In Streams EnvironmentDocument 1059029.1 Combined Capture and Apply (CCA) : Capture aborts : ORA-1422 after schedule_propagationDocument 556309.1 Changing Propagation/ queue_to_queue : false -> true does does not work; no LCRs propagatedDocument 839568.1 Propagation failing with error: ORA-01536: space quota exceeded for tablespace ''Document 311021.1 Streams Propagation Process : Ora 12154 After Reboot with Transparent Application Failover TAF configuredDocument 359971.1 STREAMS propagation to Primary of physical Standby configuation errors with Ora-01033, Ora-02068Document 1101616.1 DBMS_PROPAGATION_ADM.DROP_PROPAGATION FAILS WITH ORA-1747 7. Performance Issues A propagation may seem to be slow if the queries from Sections 3.1 and 6.3 show that the message statistics are not changing quickly. In Oracle Streams, this more usually is due to a slow apply process at the target rather than a slow propagation. Propagation could be inferred to be slow if the message statistics are changing, and the state of a capture process according to V$STREAMS_CAPTURE.STATE is PAUSED FOR FLOW CONTROL, but an ORA-25307 'Enqueue rate too high. Enable flow control' warning is NOT observed in DBA_QUEUE_SCHEDULES per Section 6.5.2. If this is the case, see the following notes / white papers for suggestions to increase performance:Document 335516.1 Master Note for Streams Performance RecommendationsDocument 730036.1 Overview for Troubleshooting Streams Performance IssuesDocument 780733.1 Streams Propagation Tuning with Network ParametersWhite Paper: http://www.oracle.com/technetwork/database/features/availability/maa-wp-10gr2-streams-performance-130059.pdfWhite Paper: Oracle Streams Configuration Best Practices: Oracle Database 10g Release 10.2, http://www.oracle.com/technetwork/database/features/availability/maa-10gr2-streams-configuration-132039.pdf, See APPENDIX A: USING STREAMS CONFIGURATIONS OVER A NETWORKFor basic AQ propagation, the network tuning in the aforementioned Appendix A of the white paper 'Oracle Streams Configuration Best Practices: Oracle Database 10g Release 10.2' is applicable. References NOTE:102330.1 - Advanced Queueing MSG_STATE Values and their InterpretationNOTE:102771.1 - Advanced Queueing Propagation using PL/SQLNOTE:1059029.1 - Combined Capture and Apply (CCA) : Capture aborts : ORA-1422 after schedule_propagationNOTE:1079577.1 - Advanced Queuing Propagation Fails With "ORA-22370: incorrect usage of method"NOTE:1083608.1 - 11g Streams and Oracle SchedulerNOTE:1087324.1 - ORA-01405 ORA-01422 reported by Adavanced Queueing Propagation schedules after RAC reconfigurationNOTE:1097115.1 - Oracle Streams Apply Reader is in 'Paused' StateNOTE:1101616.1 - DBMS_PROPAGATION_ADM.DROP_PROPAGATION FAILS WITH ORA-1747NOTE:1159787.1 - Troubleshooting Streams Propagation When It is Not Functioning and Attempts to Stop It HangNOTE:1165583.1 - ORA-600 [kwqpuspse0-ack] In Streams EnvironmentNOTE:118884.1 - How to unschedule a propagation schedule stuck in pending stateNOTE:1203544.1 - AQ PROPAGATION ABORTED WITH ORA-600[OCIKSIN: INVALID STATUS] ON SYS.DBMS_AQADM_SYS.AQ$_PROPAGATION_PROCEDURE AFTER UPGRADENOTE:1204080.1 - AQ Propagation Failing With ORA-25329 After Upgraded From 8i or 9i to 10g or 11g.NOTE:219416.1 - Advanced Queuing Propagation fails with ORA-22922NOTE:222992.1 - DBMS_AQADM.DISABLE_PROPAGATION_SCHEDULE Returns ORA-24082NOTE:253131.1 - Concurrent Writes May Corrupt LOB Segment When Using Auto Segment Space Management (ORA-1555)NOTE:282987.1 - Propagated Messages marked UNDELIVERABLE after Drop and Recreate Of Remote QueueNOTE:298015.1 - Kwqjswproc:Excep After Loop: Assigning To SelfNOTE:302109.1 - Streams Propagation Error: ORA-25307 Enqueue rate too high. Enable flow controlNOTE:311021.1 - Streams Propagation Process : Ora 12154 After Reboot with Transparent Application Failover TAF configuredNOTE:332792.1 - ORA-04061 error relating to SYS.DBMS_PRVTAQIP reported when setting up StatspackNOTE:333068.1 - ORA-23603: Streams Enqueue Aborted Eue To Low SGANOTE:335516.1 - Master Note for Streams Performance RecommendationsNOTE:353325.1 - ORA-24056: Internal inconsistency for QUEUE and destination NOTE:353754.1 - Streams Messaging Propagation Fails between Single and Multi-byte Charactersets when using Chararacter Length Semantics in the ADT.NOTE:359971.1 - STREAMS propagation to Primary of physical Standby configuation errors with Ora-01033, Ora-02068NOTE:363496.1 - Ora-25315 Propagating on RAC StreamsNOTE:365093.1 - ORA-07445 [kwqppay2aqe()+7360] reported on Propagation of a Transformed MessageNOTE:368237.1 - Unable to Unschedule Propagation. Streams Queue is InvalidNOTE:368912.1 - Queue to Queue Propagation Schedule encountered ORA-12514 in a RAC environmentNOTE:421237.1 - ORA-600 [KWQBMCRCPTS101] reported by a Qmon slave process after dropping a Streams PropagationNOTE:436332.1 - dbms_propagation_adm.stop_propagation hangsNOTE:437838.1 - Streams Specific PatchesNOTE:460471.1 - Propagation Blocked by Qmon Process - Streams_queue_table / 'library cache lock' waitsNOTE:463820.1 - Streams Combined Capture and Apply in 11gNOTE:553017.1 - Stream Propagation Process Errors Ora-4052 Ora-6554 From 11g To 10201NOTE:556309.1 - Changing Propagation/ queue_to_queue : false -> true does does not work; no LCRs propagatedNOTE:564649.1 - ORA-02068/ORA-03114/ORA-03113 Errors From Streams Propagation Process - Remote Database is Available and Unschedule/Reschedule Does Not ResolveNOTE:566622.1 - ORA-22275 when propagating >4K AQ$_JMS_TEXT_MESSAGEs from 9.2.0.8 to 10.2.0.1NOTE:727389.1 - Propagation Fails With ORA-12528NOTE:730036.1 - Overview for Troubleshooting Streams Performance IssuesNOTE:730911.1 - ORA-4063 Is Reported After Dropping Negative Prop.RulesetNOTE:731292.1 - ORA-25215 Reported On Local Propagation When Using Transformation with ANYDATA queue tablesNOTE:731539.1 - ORA-29268: HTTP client error 401 Unauthorized Error when the AQ Servlet attempts to Propagate a message via HTTPNOTE:745601.1 - ORA-23603 'STREAMS enqueue aborted due to low SGA' Error from Streams Propagation, and V$STREAMS_CAPTURE.STATE Hanging on 'Enqueuing Message'NOTE:749181.1 - How to Recover Streams After Dropping PropagationNOTE:780733.1 - Streams Propagation Tuning with Network ParametersNOTE:787367.1 - ORA-22275 reported on Propagating Messages with LOB component when propagating between 10.1 and 10.2NOTE:808136.1 - How to clear the old errors from DBA_PROPAGATION view ?NOTE:827184.1 - AQ Propagation with CLOB data types Fails with ORA-22990NOTE:827473.1 - How to alter propagation from queue_to_queue to queue_to_dblinkNOTE:839568.1 - Propagation failing with error: ORA-01536: space quota exceeded for tablespace ''NOTE:846297.1 - AQ Propagation Fails : ORA-00600[kope2upic2954] or Ora-00600[Kghsstream_copyn]NOTE:944846.1 - Streams Propagation Fails Ora-7445 [kohrsmc]

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