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• CRM at Oracle Series: Email Marketing

  - by tony.berk

  Anyone doubt that companies are sending more and more emails out to their existing customers and prospects? Effective email marketing requires a scalable platform which integrates with your CRM system. The email marketing system should also have key capabilities to ensure your maximizing your investment such as handling email bounces and click thru, tracking open messages and adhering to customer opt out and other personalization options. As part of the "CRM at Oracle" series, we've discussed other marketing topics including web marketing integration, real-time decisions and marketing business intelligence. Today's "CRM at Oracle" slidecast discusses how Oracle replaced a number of legacy "bulk" email systems with Siebel Email Marketing and is taking advantage of key functionality and integration to other Siebel CRM components. CRM at Oracle: Email Marketing Click here to learn more about Siebel Email Marketing and other Siebel Marketing products. Are you enjoying the CRM at Oracle Series? We are working on more topics for this year, but if there is a particular CRM area or function which you'd like to hear how Oracle implemented it internally, leave us a comment and we'll try to get it on our list.

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• Creating an email notification system based on polling database rows

  - by Ashish Sharma

  I have to design an email notification system based on the following requirements: The email notifications would be created based on polling rows in a Mysql 5.5 DB table when they are in a particular 'Completed' state. The email notification should be sent out in no more than 5 minutes from the time the row was created in the DB table (At the time of DB table row creation the state of the row might not be 'Completed'). Once 5 minutes for the DB table row expire in reaching the 'Completed' state, separate email notification need to be sent (basically telling the user that the original email notification would be delayed) and then sending the email notification as and when the row state reaches to being 'Completed'. The rest of the system requirements are : Adding relevant checks to monitor the whole system via MBeans interface. The system should be scalable so that if the rate of DB table rows creation increases so does the Email notification system be able to ramp up. So I request suggestions on following lines: What approach should I take in solving the problem described from a programming/Design pattern point of view? Suggestion for any third party plugin/software that can be used to solve the problem described? Points to take care regarding scalability and monitoring the health of the system? Java is the language of preference but I am open to using off the shelf components that can be interfaced with Java language or provide standard ports for communication. Currently I do have an in house grown system (written in Java) that is catering to the specified requirements, but it's now crumbling under increased load and now I want to give the problem a fresh look. thanks in advance Ashish

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• Looking for an open source email archiving application

  - by Joel

  I'm looking for an open source application that will archive my email. It might do this by logging in to my POP3 account on a regular basis and copying the emails across, or it might just read my Unix mbox/maildir file/directory directly on the mail server. It must be open and it must run on Linux (or any open OS actually). Ideally, it would have a web interface, but this is not a major requirement. MXsense (http://www.mxsense.com/mxsense.html) seems to be pretty-much what I want, except it's not open. I have no requirement for MS Exchange support. Any suggestions? The rationale (maybe a bit silly) is that I run Linux exclusively and it's still doesn't have an email client that is anywhere close to MS Outlook in terms of awesomeness, so I find myself switching between mail clients often. I would feel better about this if I had an archive of my emails, so it wouldn't matter which mail client I was using this month.

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• Huge email sizes when using mail merge in Word 2010

  - by Nic

  So I've designed an HTML template to send out some emails on. The code is fine, everything looks great there, and it tests just fantastically. I was sending out putting my recipients in the BCC field, but I decided to make it a little more personal and open the file in Word and do an email merge. The HTML file itself is 3.06kb and contains an img src to an absolute URL, which is about 125kb (a little large, I know, but it's very important). When I merge the file from Word 2010 - Outlook 2010, the email size jumps to about 250kb. It's not much, I know, but I'm a gigantic nerd and I'm stuck thinking it should be about 5kb with MIME overhead. Here's the file list on one of the test emails: File Size image001.png 104366 image002.gif 43 MESSAGE 1259 Mime.822 152575 TEXT.htm 5712 Since the img src is specified, I'm not sure why these are coming through. If this is an issue inherent to Outlook, I'd be happy to explore other options.

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• Redirecting wildcard emails to one email with postfix

  - by Burning the Codeigniter

  I'm creating a bounce email system where emails can reply to messages on my site. However when the emails are sent to the user containing the previous message, the Reply-To field contains an email something like this [email protected] (which contains the ID at the end). If the user replies, the reply message will be sent back to [email protected] which of course, doesn't have its own mailbox, except the [email protected]. How would I redirect all incoming messages coming from a specific wildcard notification-message-*@mysite.com to [email protected]? I did some research, but no solid part worked, including the luser_relay = [email protected] and putting notification-message-* in the postfix aliases table, the notification@ has a Maildir, so the emails would go into it. I am using Ubuntu 11.04.

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• Can't send email through Comcast SMTP to my domains

  - by Midnight Oil

  I am a Comcast customer with 3 computers and 3 computer users in the house. There are 2 fully updated Macs and one PC running Windows 7. We use Mail on the Macs, and Outlook on Windows 7. All computer accounts are configured to send mail through port 587 of smtp.comcast.net. I also have two personal domains registered with Network Solutions. For the sake of this discussion, call my domains myOwnDomain1.com and myOwnDomain2.com. I have email addresses at both domains. They are of the form [email protected] and [email protected]. Until recently, our email worked as expected. However, sometime between September 13, 2012 and September 19, 2012, we lost the ability to send email through Comcast's SMTP server to the email addresses at my personal domains. If we attempt to send email through Comcast's SMTP to those addresses, the email never arrives. Furthermore, the email clients give no indication of failure. The email just never arrives. The result is the same on all 3 computers and with all accounts on those computers. We can successfully send email through Comcast's SMTP from any of our accounts on any of our computers to any email address other than to my email addresses at my personal domains! However, I receive email at those domains that is not sent through smtp.comcast.net. For example, I can successfully send email from my gmail and yahoo accounts to my email addresses at my personal domains. Furthermore, I can successfully send email through smtp.myOwnDomain1.com to [email protected] and through smtp.myOwnDoman2.com to [email protected]. Comcast says the problem must be at Network Solutions. According to Network Solutions, their logs show they are not blocking reception of the email, and our IP address is not flagged as a spam source. They say the email is simply not arriving. Does anyone have any ideas why we can't send email through Comcast's SMTP server to my domains? As an odd coincidence, we recently noticed a change in Comcast's SMTP service. there is now a 5 minute delay on all outbound mail. Comcast's SMTP server seems to sit on the mail with a 5 minute timer.

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• How to mail merge a hyperlink in Microsoft Word or Publisher 2010

  - by hjoelr

  I am trying to do an e-mail merge in Microsoft Publisher 2010 (which appears to do mail merging like Microsoft Word) and I'm wanting a merged email address to automatically be hyperlinked in the resulting email. For example, one of the merge fields could be "EmailAddress" with an example address being [email protected]. In the document, I would want the merge field "EmailAddress" to display as the default text in an hyperlink and also set the target of the hyperlink to "mailto:EmailAddress" (eg. mailto:[email protected]). I can't figure out how to get Publisher 2010 to do that. I would think that it's possible, though. Any help or pointers would be greatly appreciated!

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• Open Microsoft Publisher Document on Linux

  - by Peter

  I'm pretty sure the options consist of Just don't do it (use a nice open standard file format). Not great when someone sends you something. Translate the format on Windows. I think you need Publisher, the viewer won't even print. But you can download a trial version for a once off (been there, done that). Submit the file for online translation to PDF. www.pdfonline.com/convert-pdf/ Use a Windows VM, wine, crossover office, Win4Lin, or otherwise run Publisher "under" linux. What I really want to do is convert it to something nicer natively under Linux.

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• What email providers are case sensitive? [on hold]

  - by Thanatos

  According to RFC 5321, the local-part of email addresses is case-sensitive. However, most providers that I know of (e.g., GMail) are not case-sensitive. (It's actually more complex than that: GMail ignores .s in emails as well.) Is there a list, or source, of the various rules, including case-sensitivity, for various major email providers? Is there a large-ish email provider than has case-sensitive email addresses?

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• Is there any open source tool that automatically 'detects' email threading like Gmail?

  - by Chris W.

  For instance, if the original message (message 1) is... Hey Jon, Want to go get some pizza? -Bill And the reply (message 2) is... Bill, Sorry, I can't make lunch today. Jonathon Parks, CTO Acme Systems On Wed, Feb 24, 2010 at 4:43 PM, Bill Waters wrote: Hey John, Want to go get some pizza? -Bill In Gmail, the system (a) detects that message 2 is a reply to message 1 and turns this into a 'thread' of sorts and (b) detects where the replied portion of the message actually is and hides it from the user. (In this case the hidden portion would start at "On Wed, Feb..." and continue to the end of the message.) Obviously, in this simple example it would be easy to detect the "On <Date, <Name wrote:" or the "" character prefixes. But many email systems have many different style of marking replies (not to mention HTML emails). I get the feeling that you would have to have some damn smart string parsing algorithms to get anywhere near how good GMail's is. Does this technology already exist in an open source project somewhere? Either in some library devoted to this exclusively or perhaps in some open source email client that does similar message threading? Thanks.

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• Email bouncing sent from Google

  - by davidmck

  I'm hoping someone here has an idea of where to look next. We have a domain we support which has email sent to it from one particular user bounce with the following message: Delivery to the following recipient failed permanently: [email protected] Technical details of permanent failure: Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 Unrouteable address (state 14). We only have reports of bouncing form this one particular user (who is someone we don't support - except they'd like to be able to contact our customer and we're trying to figure out if the problem is on our end). Many people can successfully send to this domain and the user who is getting bounce messages can send to other domains that we support (so it's clearly something specific with the princetonscoop.com domain and not our setup in general). I've reviewed the MX records multiple times and the server logs don't show a connection which generates this error (in fact this error is not one that our mail server would ever return). So it appears that google is contacting a different mail server for some reason. I have tested sending from my gmail account and that works. I believe the sender is using a google-apps account (the account they are using is from their own domain, not a gmail account). Any ideas on what might be happening here or what to test/investigate next? Thanks.

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• Inbox messages store in database or via Real Email System?

  - by Khou

  For a user control panel that features a private message inbox, is it better to serve the private messages via a "real" email server or just store the messages in the database?

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• automatic manipulation of email messages

  - by Toc

  Does it exist any web service that "filters" any email message allowing to change the subject or the content on a regexp basis and then forward it to my webmail address? For example: I want to append automatically the string "IMPORTANT! " to the subject of every message I receive with the subject containing "expiry", or I want to change any occurrence of "h2" in the body to "h1".

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• unable to receiving emails to my client.

  - by Karthik Malla

  Hello, I created my own mail server client my domain name is www.softmail.me from this mail client I can able to send emails to any email provider but I cannot receive any emails back. I hosted my client at http://beta.softmail.me do I need to apply settings of a sub domain or domain settings are enough. Kindly check my dns settings and reply me. my DNS details are A (Host) host = @ points = 65.75.241.26 host = beta points = 65.75.241.26 host = accs points = 65.75.241.26 host = mail points = 65.75.241.26 host = stable points = 65.75.241.26 CNAME (Alias) host = imap points = mail host = pop points = mail host = smtp points = mail host = www points = @ MX (Mail Exchange) priority = 10 host = mail points = @ Please verify the above settings and tell me why I am unable to receive emails back from other email providers.

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• Why Freezing when sending email?

  - by Outlaw Lemur

  So i have a kinect program which when it detects a human, it saves images of them and sends your email a notification email, the thing is that when it sends the email, it freezes and stops running, Why does it do this? Email Notification Code: void SendNotificationEmail() { string email = textBox1.Text; string message = "Someone has been detected in your house!\n Go to www.kinected.webs.com to view your photos now!!!!"; System.Net.Mail.MailMessage emailsend = new System.Net.Mail.MailMessage(); emailsend.To.Add(email); emailsend.Subject = "There is an Intruder In Your Home!"; emailsend.From = new System.Net.Mail.MailAddress("[email protected]"); emailsend.Body = message; System.Net.Mail.SmtpClient smtp = new System.Net.Mail.SmtpClient("smtp.mail.yahoo.com."); smtp.Send(emailsend); } When its supposed to fire: void nui_ColorFrameReady2(object sender, ImageFrameReadyEventArgs e) { // 32-bit per pixel, RGBA image xxx PlanarImage Image = e.ImageFrame.Image; //int deltaFrames = totalFrames - lastFrameWithMotion; //if (totalFrames2 <= stopFrameNumber & deltaFrames > 300) { ++totalFrames2; string bb1 = Convert.ToString(totalFrames2); // string file_name_3 = "C:\\Research\\Kinect\\Proposal\\Depth_Img" + bb1 + ".jpg"; xxx string file_name_4 = "C:\\temp\\Kinect1_Img" + bb1 + ".jpg"; video.Source = BitmapSource.Create( Image.Width, Image.Height, 96, 96, PixelFormats.Bgr32, null, Image.Bits, Image.Width * Image.BytesPerPixel); BitmapSource image4 = BitmapSource.Create( Image.Width, Image.Height, 96, 96, PixelFormats.Bgr32, null, Image.Bits, Image.Width * Image.BytesPerPixel); if (PersonDetected == 1) { if (totalFrames2 % 10 == 0) { image4.Save(file_name_4, Coding4Fun.Kinect.Wpf.ImageFormat.Jpeg); SendNotificationEmail(); PersonDetected = 0; // lastFrameWithMotion = totalFrames; // topFrameNumber += 100; } } } } Thanks for any help!

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• How does eMail encryption work?

  - by Dummy Derp

  I have been going over YouTube watching videos on eMail encryption and everyone seems to explain it from a different perspective. Some do it for a CompTIA exam while others just provide a primer. Here is what I understood: Step1: You compose an email that you want to send. Without encryption, it will be simple ASCII text that will be visible to anyone along the way. Step2: You generate a digital signature to make sure that nobody gets to re-transmit your email and claim it was you. Digital Signature is generated using Sender's private key which is usually a hash of the password and is then combined with the original message to form one long hash string. These signatures are one-time-use-only and a new one is calculated for every email. Step 3: You encrypt the compose of your email using Receiver's public key so that the only person who can read it is the intended receiver using their private key Step 4: When you hit the send the email, what is transmitted now is gibberish to everyone apart from the intended receiver who will decrypt is using their private key And there are various ways to do it like PEM, PGP, etc. Correct me where I am wrong or refine where necessary.

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• Best practices for mass email platform

  - by Niro

  I am in the process of setting up mass email service. My question is: what are the best practices to achieve maximum deliver-ability. More precisely - what should I do/know to prevent spam filters from blocking the emails (the emails are not spam). for example- how can I tell if my IP address is blacklisted somewhere and how can I prevent it from becoming blacklisted. Is amazon web services a suitable platform due to dynamic IP addresses, what are the restrictions on the from address, can it be different from the mail server domain.... you get it....

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• Email bouces to tell me it was delivered?

  - by flamey

  I get this back after sending an email. It says "Your message was successfully delivered", then why do I even get this? Or this phrase referes to something else? Reporting-MTA: dns; gmmr6.centrum.cz X-Postfix-Queue-ID: CDBBB8016CE1 X-Postfix-Sender: rfc822; [SENDER_EMAIL] Arrival-Date: Sat, 5 Mar 2011 22:04:41 +0100 (CET) Final-Recipient: rfc822; [RECIPIENT_EMAIL] Original-Recipient: rfc822;[RECIPIENT_EMAIL] Action: delivered Status: 2.0.0 Diagnostic-Code: X-Postfix; delivery via maildaemon: OK This is the mail system at host gmmr6.centrum.cz. Your message was successfully delivered to the destination(s) listed below. If the message was delivered to mailbox you will receive no further notifications. Otherwise you may still receive notifications of mail delivery errors from other systems. The mail system <[RECIPIENT_EMAIL]>;: delivery via maildaemon: OK

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• Source-control your BI Publisher reports

  - by Dmitry Nefedkin

  Version control systems (VCS) like Subversion, Git and the others has been widely adopted and became the must-have tool in any software development project. Source artifacts and checked out, modified, checked in, all the history of changes is tracked by the VCS.  But what if the development tool stores the source/configuration artifacts not in your laptop's hard drive, but in some shared repository instead? Well, we definitely need a way for export/import our artifacts from/to this repository.   Oracle BI Publisher report development approach is based on such a shared repository model (catalog), and starting from BI Publisher 11.1.1.5 Oracle ships Catalog Utility, which can be utilized to export/import the reports from the command line.  To start using the BI Publisher Catalog Utility you should: Go to the file system of the server where BI Publisher binaries has been installed and locate the following file: <MW_HOME>/Oracle_BI1/clients/bipublisher/BIPCatalogUtil.zip Copy the file to your local filesystem and unzip it. I will refer to this unzipped directory as <BIP_CLIENT_DIR> below If you do not want to pass server BI Publisher server URL, username and password during each invocation, modify the corresponding values inside <BIP_CLIENT_DIR>/config/xmlp-client-config.xml Open the terminal window and go to <BIP_CLIENT_DIR>/bin Make sure that the following environment variables are set: JAVA_HOME, ORACLE_HOME Now it's time to run the utility: if you are on Linux - just run BIPCatalogUtil.sh and pass the parameters according to the utility documentation if you are on MS Windows the bad news are that the command script for MS Windows is missing, and support.oracle.com note 1333726.1 says that a temporary solution is "create a .cmd file by setting up a classpath and copying the same commands from the .sh script". The good news are that I've created this script already,  please download the it from GitHub Hope you will find this utility useful during you day-by-day BI Publisher development. 

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• Best practices: Sending email on behalf of users

  - by Ben Doom

  The company I work for provides testing services for the healthcare industry. As part of our services, we need to send email to our clients' employees. Typically, these are temp, part-time, or contract employees, and so have private email addresses (eg Hotmail, GMail, Yahoo!, etc). Up to now, we've been sending from an internal address, but this means that replies come back to us when employees aren't paying attention or don't know to send queries to our clients. I'd like to change this, so that the person who requests that the email is sent is the person that is replied to. We've used reply-to: in the past, but it seemed to cause additional mail to be trapped by spam filters. I've been reading about sender: and on-behalf-of: headers, and was wondering what the current best-practice was for sending email in a scenario where we need to send email such that the reply goes to a domain we don't control.

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• Calling XAI Inbound Services from Oracle BI Publisher

  - by ACShorten

  Note: This technique requires Oracle BI Publisher 1.1.3.4.1 which supports Service Complex Types. Web Services require credentials for authentication. Note: The deafults for the product installation are used in this article. If your site uses alternative values then substitute those alternatives where applicable. Note: Examples shown in this article are examples for illustrative purposes only. When building a report in Oracle BI Publisher it may be necessary to call an XAI Inbound Service to get information via the object rather than directly calling the database tables for various reasons: The CLOB fields used in the Object are accessible for a report. Note: CLOB fields cannot be used as criteria in the current release. Objects can take advantage of algorithms to format or calculate additional data that is not stored in the database directly. For example, Information format strings can automatically generated by the object which gives consistent information between a report and the online screens. To use this facility the following process must be performed: Ensure that the product group, cisusers by default, is enabled for the SPLServiceBean in the console. This allows BI Publisher access to call Web Services directly. To ensure this follow the instructions below: Logon to the Oracle WebLogic server console using an appropriate administrator account. By default the user system or weblogic is provided for this purpose. Navigate to the Security Realms section and select your configured realm. This is set to myrealm by default. In the Roles and Policies section, expand the SPLService section of the Deployments option to reveal the SPLServiceBean roles. If there is no role associated with the SPLServiceBean, create a new EJB role and specify the cisusers role, by default. For example:   Add a Role Condition to the role just created, with a Predicate List of Group and specify cisusers as the Group Argument Name. For example: Save all your changes. The XAI Inbound Services to be used by BI Publisher must be defined prior to using the interface. Refer to the XAI Best Practices (Doc Id: 942074.1) from My Oracle Support or via the online help for more information about this process. Inside BI Publisher create your report, according to the BI Publisher documentation. When specifying the dataset, under the Data Model Report option, specify the following to use an XAI Inbound Service as a data source: Parameter Comment Type Web Service Complex Type true Username Any valid user name within the product. This user MUST have security access to the objects referenced in the XAI Inbound Service Password Authentication password for Username Timeout Timeout, in seconds, set for the Web Service call. For example 60 seconds. WSDL URL Use the WSDL URL on the XAI Inbound Service definition as your WSDL URL. It will be in the following format by default:http://<host>:<port>/<server>/XAIApp/xaiserver/<service>?WSDLwhere: <host> - Host Name of Web Application Server <port> - Port allocated to Web Application Server for product access <server> - Server context for server <service> - XAI Inbound Service Name Note: For customers using secure transmission should substitute https instead of http and use the HTTPS port allocated to the product at installation time. Web Service Select the name of the service that shows in the drop-down menu. If no service name shows up, it means that Publisher could not establish a connection with the server or WSDL name provided in the above URL in order to get the service name. See BI Publisher server log for more information. Method Select the name of the Method that shows in the drop-down menu. A method name should show in the Method drop-down menu once the Web Service name is selected. For example: Additionally, filters can be used from the Web Service that can be generated, required or optional, from the WSDL in the Parameter List. For example:

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• What are the disadvantages of domain email forwarding?

  - by naivedeveloper

  I have a domain, example.com. My domain registrar gives me two options concerning email. Set up forwarding email addresses (e.g., [email protected] forwarded to [email protected]. Set up Google Apps for email management Thus far, I have gone with option 1. I have a generic GMail email, [email protected], and I subsequently set up various email addresses on my registrar to forward to this gmail address: [email protected] -> [email protected] [email protected] -> [email protected] [email protected] -> [email protected] Through the GMail account, I have the option to alias these addresses when sending email. For example, from [email protected], I can "send email as" [email protected]. That way from the vantage point of the receiver of the email, the email came from [email protected] as opposed to [email protected]. My question is: Are there any disadvantages of this approach? Are these emails more susceptible to being picked up by spam filters vs using the Google Apps approach? Is there any hidden indication that the email is being aliased? When viewing the email headers, it shows the email was sent from [email protected] and not [email protected] or "forwarded from [email protected]" or anything like that. Am I naive in assuming that my cheap approach to email is masked by aliasing my outgoing emails? I have chosen approach number 1 simply because of the ease of setup. With that said, are there any advantages of going with approach 2 (the Google Apps approach)? Thanks for suggestions and advice.

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• Persist header data across reply emails

  - by mickyjtwin

  Am trying to determine the best way to persist information from an originating email, through to a reply back. Essentially, it is to pass a GUID from the original email (c#), whereby when the receiver replies back, that GUID is also sent back for reference. I have tried setting the MessageID, whereby using Outlook, the In-Reply-To value is set with the original ID, however using some webclient email systems, that value is not created on reply. Is there another way to sent this info through email headers?

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• CakePHP: email validate action doesn't work when clicking on the email link

  - by bakerjr

  Hi, We've created the email validation part of our site. We built the site using CakePHP BTW. The problem is that it doesn't work when we click on the link in the email. The email is sent as plain text. A weird thing is that when we paste the link on the address bar, it works. Also when clicking on the link using Gmail and desktop email clients, it works as well. Other email providers doesn't work. EDIT: Additional info: Example link for the validation: http://localhost/users/validate/validatecodeblah12c023 When it's working it should login the user and redirect to the user dashboard. It goes to the front page when it's not working (see description above). Additional info 2: I did compare the results using Live HTTP headers and I found out that the only time it doesn't push through (goes to the login page for some reason) is when there's a 'Referrer: h ttp://mail.yahooblahblah...' Gmail for some reason doesn't have a 'Referer' line in it's headers.

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• Share and Deliver BI Publisher Reports in Multiple Languages

  - by kanichiro.nishida

  When you share your reports with someone who speak and read in different languages you want your reports to be shown in their language, right ? Well, translating reports with BI Publisher is not only easy but also reduces the maintenance cost a lot. Many of us in the BI Publisher product development team used to work in Globalization and Multi Lingual support, which enables Oracle products and applications to be used in many different languages and countries and territories.  And we have a lot of experience in this area. In fact, being a strategic reporting platform for Oracle EBS, PeopleSoft, JD Edwards, Siebel, and many other Oracle application products, our customers from all over the world are generating thousands of thousands of reports, including out-of-the-box pre-developed reports from Oracle and customer created or customized reports, in their own local language everyday as they operate and manage their business. Today, I’m going to talk about this very topic, how to translate my reports with BI Publisher 11G. Translation Grows, not the Numbers of the Reports Most of the reporting tools, regardless if it’s traditional or new, always take this translation on the back burner. They require their users to copy an original report and translate the whole thing. So when you want to support additional10 languages you will need to have 10 copies of the original. Imagine when you have 50 reports then you will end up having 500 reports (50 x 10) ! Now you need to maintain these 500 reports, whenever you need to make a change in a report you need to apply the same change to the other 10 reports. And as you imagine this is not only a nightmare for IT managements but not acceptable especially for the applications like Oracle EBS that supports over 30 languages. So first thing we did was, very simple, we separated the translation out of the report and marry it to the report only at the report generation. This means, regardless of how many languages you need to support you need to have only one report and translation files for the 10 languages, which would contain the translated letters and words. So let’s say you have 50 reports and need to support 10 languages for those reports you still have only 50 reports and each report now has 10 language translation files. Yes, translation is the one should grow as you add more languages to support, not the report itself! And second, we provide the translation files in XLIFF format, which is an international standard XML based format to exchange and maintain translation strings. So once you generate the XLIFF files for your reports with BI Publisher then you can work with any translation vendors in the world to make a mass translation or you can translate the XML files by yourself by manually updating the translatable strings presented in this text file. Lastly, we made it easier to manage the translation process starting from generating the XLIFF files to uploading the translated XLIFF files back to the BI Publisher server. You can generate, download, upload the XLIFF files from the BI Publisher’s Web interface with your browser and you can see the translated reports right away without needing to shutdown or restart your server. While the translated reports are displayed based on your language preference setting you can also specify a different language when you schedule or deliver the reports so that they can be generated in your customer’s preferred language. What Can I Translate? When it comes to translation there are three things. First, report content translation. When you receive a report you like to see the content like report title, section title, comments, annotation, table column header, and anything that are static and embedded in the report. in your preferred language. We call this Reports Content translation. Second, when you open a report online you might want to see not only the report content being translated but also the report UI, such as report name, parameter name, layout name, and anything that would help you to navigate around the reports, to be translated in your language. We call this Reports UI translation. And this separation of the Reports Content and Reports UI translation makes it very useful especially when you want to navigate through the reports in your preferred language UI but want to generate the reports in your customer’s preferred language. Imagine you are English native speaker and need to generate and send a report to your customers in China. You like to see the report name, parameter name in English so that you can comfortably navigate to the report and generate the report output, but like to see the report generated in Chinese so that the your customers in China can understand the report when they receive it. And lastly, you might want to see even the data presented in the report to be translated. For example, you might want to see product names in an Order Status report to be translated based on the report viewer’s language preference. We call this Reporting Data translation. Since this Reporting Data translation is maintained at the data source level such as Database tables along with the main data, you need to prepare the translation at the data source level first. Then, you want to make sure that your query is switched accordingly based on the language preference setting so that the translated data will be retrieved. How to Translate BI Publisher Reports? Now when it comes to ‘how to translate BI Publisher reports?’ the main focus here is about the translation for the Report Content and Report UI. And I just created this video to show you how to create and manage the translation with BI Publisher 11G. Please take a look at the clip below.   In today’s business world, customers and suppliers are from all over the world regardless of the size of the company or organization. Supporting multiple languages for your reports is no longer something ‘nice to have’, it’s mandatory. BI Publisher is designed to support multi lingual reports from the beginning without any extra hidden cost of license or configuration like other reporting tools such as Crystal Reports. You can support additional languages translation at any time with the very simple steps shown in the video above. Happy translation! Please share your translation experience with us! 

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