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• Oracle Identity Management Connector Overview

  - by Darin Pendergraft

  Oracle Identity Manager (OIM) is a complete Identity Governance system that automates access rights management, and provisions IT resources.  One important aspect of this system is the Identity Connectors that are used to integrate OIM with external, identity-aware applications. New in OIM 11gR2 PS1 is the Identity Connector Framework (ICF) which is the foundation for both OIM and Oracle Waveset.Identity Connectors perform several very important functions: On boarding accounts from trusted sources like SAP, Oracle E-Business Suite, & PeopleSoft HCM Managing users lifecycle in various Target systems through provisioning and recon operations Synchronizing entitlements from targets systems so that they are available in the OIM request catalog Fulfilling access grants and access revoke requests Some connectors may support Role Lifecycle Management Some connectors may support password sync from target to OIM The Identity Connectors are broken down into several families: The BMC Remedy Family BMC Remedy Ticket Management BMC Remedy User Management The Microsoft Family Microsoft Active Directory Microsoft Active Directory Password Sync Microsoft Exchange The Novell Family Novell eDirectory Novell GroupWise The Oracle E-Business Suite Family Oracle e-Business Employee Reconciliation Oracle e-Business User Management The PeopleSoft Family PeopleSoft Employee Reconciliation PeopleSoft User Management The SAP Family SAP CUA SAP Employee Reconciliation SAP User Management The UNIX Family UNIX SSH UNIX Telnet As you can see, there are a large number of connectors that support apps from a variety of vendors to enable OIM to manage your business applications and resources. If you are interested in finding out more, you can get documentation on these connectors on our OTN page at: http://www.oracle.com/technetwork/middleware/id-mgmt/downloads/connectors-101674.html

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• Wednesday at OpenWorld: Identity Management

  - by Tanu Sood

  Divide and conquer! Yes, divide and conquer today at Oracle OpenWorld with your colleagues to make the most of all things Identity Management since there’s a lot going on. Here’ the line-up for today: Wednesday, October 3, 2012 CON9458: End End-User-Managed Passwords and Increase Security with Oracle Enterprise Single Sign-On Plus 10:15 a.m. – 11:15 a.m., Moscone West 3008 Most customers have a broad variety of applications (internal, external, web, client server, host etc) and single sign-on systems that extend to some, but not all systems. This session will focus on how customers are using enterprise single sign-on can help extend single sign-on to virtually any application, without costly application modification while laying a foundation that will enable integration with a broader identity management platform. CON9494: Sun2Oracle: Identity Management Platform Transformation 11:45 a.m. – 12:45 p.m., Moscone West 3008 Sun customers are actively defining strategies for how they will modernize their identity deployments. Learn how customers like Avea and SuperValu are leveraging their Sun investment, evaluating areas of expansion/improvement and building momentum. CON9631: Entitlement-centric Access to SOA and Cloud Services 11:45 a.m. – 12:45 p.m., Marriott Marquis, Salon 7 How do you enforce that a junior trader can submit 10 trades/day, with a total value of $5M, if market volatility is low? How can hide sensitive patient information from clerical workers but make it visible to specialists as long as consent has been given or there is an emergency? In this session, Uberether and HerbaLife take the stage with Oracle to demonstrate how you can enforce such entitlements on a service not just within your intranet but also right at the perimeter. CON3957 - Delivering Secure Wi-Fi on the Tube as an Olympics Legacy from London 2012 11:45 a.m. – 12:45 p.m., Moscone West 3003 In this session, Virgin Media, the U.K.’s first combined provider of broadband, TV, mobile, and home phone services, shares how it is providing free secure Wi-Fi services to the London Underground, using Oracle Virtual Directory and Oracle Entitlements Server, leveraging back-end legacy systems that were never designed to be externalized. As an Olympics 2012 legacy, the Oracle architecture will form a platform to be consumed by other Virgin Media services such as video on demand. CON9493: Identity Management and the Cloud 1:15 p.m. – 2:15 p.m., Moscone West 3008 Security is the number one barrier to cloud service adoption.  Not so for industry leading companies like SaskTel, ConAgra foods and UPMC. This session will explore how these organizations are using Oracle Identity with cloud services and how some are offering identity management as a cloud service. CON9624: Real-Time External Authorization for Middleware, Applications, and Databases 3:30 p.m. – 4:30 p.m., Moscone West 3008 As organizations seek to grant access to broader and more diverse user populations, the importance of centrally defined and applied authorization policies become critical; both to identify who has access to what and to improve the end user experience.  This session will explore how customers are using attribute and role-based access to achieve these goals. CON9625: Taking Control of WebCenter Security 5:00 p.m. – 6:00 p.m., Moscone West 3008 Many organizations are extending WebCenter in a business to business scenario requiring secure identification and authorization of business partners and their users. Leveraging LADWP’s use case, this session will focus on how customers are leveraging, securing and providing access control to Oracle WebCenter portal and mobile solutions. EVENTS: Identity Management Customer Advisory Board 2:30 p.m. – 3:30 p.m., Four Seasons – Yerba Buena Room This invitation-only event is designed exclusively for Customer Advisory Board (CAB) members to provide product strategy and roadmap updates. Identity Management Meet & Greet Networking Event 3:30 p.m. – 4:30 p.m., Meeting Session 4:30 p.m. – 5:30 p.m., Cocktail Reception Yerba Buena Room, Four Seasons Hotel, 757 Market Street, San Francisco The CAB meeting will be immediately followed by an open Meet & Greet event hosted by Oracle Identity Management executives and product management team. Do take this opportunity to network with your peers and connect with the Identity Management customers. For a complete listing, refer to the Focus on Identity Management document. And as always, you can find us on @oracleidm on twitter and FaceBook. Use #oow and #idm to join in the conversation.

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• SOA Governance Starts with People and Processes

  - by Jyothi Swaroop

  While we all agree that SOA Governance is about People, Processes and Technology. Some experts are of the opinion that SOA Governance begins with People and Processes but needs to be empowered with technology to achieve the best results. Here's an interesting piece from David Linthicum on eBizq: In the world of SOA, the concept of SOA governance is getting a lot of attention. However, how SOA governance is defined and implemented really depends on the SOA governance vendor who just left the building within most enterprises. Indeed, confusion is a huge issue when considering SOA governance, and the core issues are more about the fundamentals of people and processes, and not about the technology. SOA governance is a concept used for activities related to exercising control over services in an SOA, including tracking the services, monitoring the service, and controlling changes made to the services, simple put. The trouble comes in when SOA governance vendors attempt to define SOA governance around their technology, all with different approaches to SOA governance. Thus, it's important that those building SOAs within the enterprise take a step back and understand what really need to support the concept of SOA governance. The value of SOA governance is pretty simple. Since services make up the foundation of an SOA, and are at their essence the behavior and information from existing systems externalized, it's critical to make sure that those accessing, creating, and changing services do so using a well controlled and orderly mechanism. Those of you, who already have governance in place, typically around enterprise architecture efforts, will be happy to know that SOA governance does not replace those processes, but becomes a mechanism within the larger enterprise governance concept. People and processes are first thing on the list to get under control before you begin to toss technology at this problem. This means establishing an understanding of SOA governance within the team members, including why it's important, who's involved, and the core processes that are to be follow to make SOA governance work. Indeed, when creating the core SOA governance strategy should really be independent of the technology. The technology will change over the years, but the core processes and discipline should be relatively durable over time.

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• Is it unusual for a small company (15 developers) not to use managed source/version control?

  - by LordScree

  It's not really a technical question, but there are several other questions here about source control and best practice. The company I work for (which will remain anonymous) uses a network share to host its source code and released code. It's the responsibility of the developer or manager to manually move source code to the correct folder depending on whether it's been released and what version it is and stuff. We have various spreadsheets dotted around where we record file names and versions and what's changed, and some teams also put details of different versions at the top of each file. Each team (2-3 teams) seems to do this differently within the company. As you can imagine, it's an organised mess - organised, because the "right people" know where their stuff is, but a mess because it's all different and it relies on people remembering what to do at any one time. One good thing is that everything is backed up on a nightly basis and kept indefinitely, so if mistakes are made, snapshots can be recovered. I've been trying to push for some kind of managed source control for a while, but I can't seem to get enough support for it within the company. My main arguments are: We're currently vulnerable; at any point someone could forget to do one of the many release actions we have to do, which could mean whole versions are not stored correctly. It could take hours or even days to piece a version back together if necessary We're developing new features along with bug fixes, and often have to delay the release of one or the other because some work has not been completed yet. We also have to force customers to take versions that include new features even if they just want a bug fix, because there's only really one version we're all working on We're experiencing problems with Visual Studio because multiple developers are using the same projects at the same time (not the same files, but it's still causing problems) There are only 15 developers, but we all do stuff differently; wouldn't it be better to have a standard company-wide approach we all have to follow? My questions are: Is it normal for a group of this size not to have source control? I have so far been given only vague reasons for not having source control - what reasons would you suggest could be valid for not implementing source control, given the information above? Are there any more reasons for source control that I could add to my arsenal? I'm asking mainly to get a feel for why I have had so much resistance, so please answer honestly. I'll give the answer to the person I believe has taken the most balanced approach and has answered all three questions. Thanks in advance

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• Transformation of Product Management in Telecommunications for Rapid Launch of Next Generation Products

  - by raul.goycoolea

  @font-face { font-family: "Arial"; }@font-face { font-family: "Courier New"; }@font-face { font-family: "Wingdings"; }@font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }a:link, span.MsoHyperlink { color: blue; text-decoration: underline; }a:visited, span.MsoHyperlinkFollowed { color: purple; text-decoration: underline; }p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpFirst, li.MsoListParagraphCxSpFirst, div.MsoListParagraphCxSpFirst { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpMiddle, li.MsoListParagraphCxSpMiddle, div.MsoListParagraphCxSpMiddle { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpLast, li.MsoListParagraphCxSpLast, div.MsoListParagraphCxSpLast { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }div.Section1 { page: Section1; }ol { margin-bottom: 0cm; }ul { margin-bottom: 0cm; } The Telecom industry continues to evolve through disruptive products, uncertain markets, shorter product lifecycles and convergence of technologies. Today’s market has moved from network centric to consumer centric and focuses primarily on the customer experience. It has resulted in several product management challenges such as an increased complexity and volume of offerings, creating product variants, accelerating time-to-market, ability to provide multiple product views for varied stakeholders, leveraging OSS intelligence to BSS layer, product co-creation and increasing audit and security concerns for service providers. The document discusses how enterprise product management enabled by PLM-based product catalogue solutions helps to launch next generation products rapidly in the context of the Telecommunication Industry.   1.0.       Introduction   Figure 1: Business Scenario   Modern business demands the launch of complex products in a very short timeframe and effecting changes in the price plan faster without IT intervention. One of the key transformation initiatives companies are focusing on is in the area of product management transformation and operational efficiency improvement. As part of these initiatives, companies are investing in best- in-class COTs-based Product Management solutions developed on industry-wide standards.   The new COTs packages are planned to integrate with existing or new B/OSS systems to provide a strategic end-to-end agile solution for reduced time-to-market and order journey time. In addition, system rationalization is being undertaken to phase out legacy systems and migrate to strategic systems.   2.0.       An Overview of Product Management in Telecom   Product data in telecom is multi- dimensional and difficult to manage. It increased significantly due to the complexity of the product, product offerings on the converged network, increased volume of offerings, bundled offering structures and ever increasing regulatory requirements.   In addition, the shrinking product lifecycle in telecom makes it difficult to manage the dynamic product data. Mergers and acquisitions coupled with organic growth pose major challenges in product portfolio management. It is a roadblock in the journey towards becoming an agile organization.       Figure 2: Complexity in Product Management   Network Technology’ is the new dimension in telecom product management where the same products are realized through different networks i.e., Soiled network to Converged network. Consequently, the product solution is different.     Figure 3: Current Scenario - Pain Points in Product Management   The major business implications arising out of the current scenario are slow time-to-market and an inefficient process that affects innovation.   3.0. Transformation of Next Generation Product Management   Companies must focus on their Product Management Transformation Journey in the areas of:   ·       Management of single truth of product information across the organization/geographies which is currently managed in heterogeneous systems   ·       Management of the Intellectual Property (IP) on the product concept and partnership in the design of discrete components to integrate into the system   ·       Leveraging structured and unstructured product data within the extended enterprise to extract consumer insights and drive innovation   ·       Management of effective operational separation to comply with regulatory bodies   ·       Reuse of existing designs and add relevant features such as value-added services to enable effective product bundling     Figure 4: Next generation needs   PLM-based Enterprise Product Catalogue solutions efficiently address the above requirements and act as an enabler towards product management transformation and rapid product launch.   4.0. PLM-based Enterprise Product Management     Figure 5: PLM-based Enterprise Product Mastering   Enterprise Product Management (EPM) enables the business to manage complex product attributes of data in complex environments. Product Mastering helps create a 'single view' of the product by creating a business-driven, IT-supported environment where a global 'single truth record' is created, managed and reused.   4.1 The Business Case for Telco PLM-based solutions for Enterprise Product Management   ·       Telco PLM-based Product Mastering solutions provide a centralized authoring environment for product definition and control of all product data and rules   ·       PLM packages are designed to support multiple perspectives of product data (ordering perspective, billing perspective, provisioning perspective)   ·       Maintains relationships/links between different elements of the entire product definition   ·       Telco PLM packages are specialized in next generation lifecycle management requirements of products such as revision and state management, test and release management, role management and impact analysis)   ·       Takes into consideration all aspects of OSS product requirements compared to CRM product catalogue solutions where the product data managed is mostly order oriented and transactional     ·       New breed of Telco PLM packages are designed with 'open' standards such as SID and eTOM. They are interoperable, support integration frameworks such as subscription and notification.   ·       Telco PLM packages have developed good collaboration frameworks to integrate suppliers and partners into the product development value chain   4.2 Various Architectures/Approaches for Product Mastering using Telco PLM systems   4. 2.a Single Central Product Management (Mastering) Approach   Figure 6: Single Central Product Management (Master) Approach       This approach is implemented across verticals such as aerospace and automotive. It focuses on a physically centralized product master to which other sources are dependent on. The product definition data (Product bundles, service bundles, price plans, offers and discounts, product configuration rules and market campaigns) is created and maintained physically in a centralized environment. In addition, the product definition/authoring environment is centralized. The existing legacy product definition data available in CRM product catalogue, billing catalogue and the legacy product catalogue is migrated to the centralized PLM-based Enterprise Product Management solution.   Architectural changes must be made in the existing business landscape of applications to create and revise data because the applications have to refer to the central repository for approvals and validation of product configurations. It is achieved by modifying how the applications write data or how the applications can be adapted to use the rules to be managed and published.   Complete product configuration validation will be done in enterprise / central product catalogue and final configuration will be sent to the B/OSS system through the SOA compliant product distribution architecture. The approach/architecture enables greater control in terms of product data management and product data governance.   4.2.b Federated Product Management (Mastering) Architecture     Figure 7: Federated Product Management (Mastering) Architecture   In the federated product mastering approach, the basic unique product definition data (product id, description product hierarchy, basic price plans and simple product design rules) will be centrally created and will be maintained. And, the advanced product definition (Product bundling, promotions, offers & discount plans) will be created in respective down stream OSS systems. The advanced product definition (Product bundling, promotions, offers and discount plans) will be created in respective downstream OSS systems.   For example, basic product definitions such as attributes, product hierarchy and basic price plans will be created and maintained in Enterprise/Central product reference catalogue and distributed to downstream OSS systems. Respective downstream OSS systems build product bundles, promotions, advanced price plans over the basic product definition and master the advanced product definition. Central reference database accesses the respective other source product master data and assembles a point-in-time consolidated view of the product. The approach is typically adapted in some merger and acquisition scenarios where there is a low probability of a central physical authority managing the data. In addition, the migration effort in this case is minimal and there are no big architectural changes to the organization application landscape. However, this approach will not result in better product data management and data governance.   5.0 Customer Scenario – Before EPC deployment   A leading global telecommunications service provider wanted to launch a quad play and triple play service offering in the shortest possible lead time. The service provider was offering Broadband and VoIP services to customers. The company wanted to reuse a majority of the Broadband services and price plans and bundle them with new wireless and IPTV services for quad play and triple play. The challenges in launching the new service offerings were:       Figure 8: Triple Play Plan   ·       Broadband product data was stored in multiple product catalogues (CRM catalogue, Billing catalogue, spread sheets)   ·       Product managers spent a lot of time performing tasks involving duplication or re-keying of data. Manual effort caused errors, cost and time over-runs.   ·       No effective product and price data governance mechanism. Price change issues arising from the lack of data consistency across systems resulted in leakage of customer value and revenue.   ·       Product data had re-usability issues and was not in a structured format. It resulted in uncontrolled product portfolio creation and product management issues.   ·       Lack of enterprise product model resulted into product distribution challenges and thus delays in product launch.   ·       Designers are constrained by existing legacy product management solutions to model product/service requirements and product configuration rules such as upgrading, downgrading and cross selling.    5.1 Customer Scenario - After EPC deployment     Figure 9: SOA-based end-to-end EPC Solution   The company deployed PLM-based Enterprise Product Catalogue solutions to launch quad play service after evaluating various product catalogues. The broadband product offering, service and price data were migrated to the new system, and the product and price plan hierarchy for new offerings were created using the entities defined in the Enterprise Product Model. Supplier product catalogue data such as routers and set up boxes were loaded onto the new solution through SOA-based web service. Price plans and configuration rules were built in the new system. The validated final product configurations were extracted from the product catalogue in a SID format and were distributed to the downstream B/OSS systems through exposed SOA-based web services. The transformations required for the B/OSS system were handled using the transformation layer as part of the solution.   6.0 How PLM enabled Product Management Transformation         Figure 10: Product Management Transformation     PLM-based Product Catalogue Solution helped the customer reduce the product launch cycle time by 30% and enable transformation of Product Management for next generation services.   7.0 Conclusion   On the one hand, the telecom industry is undergoing changes due to disruptions, uncertain product markets and increased complexity of products. On the other hand, the ARPU is decreasing year-on-year. Communications Service Providers are embarking on convergence, bundled service offerings, flexibility to cross-sell and up-sell, introduce new value-added services, leverage Web 2.0 concepts and network capabilities. Consequently, large scale IT transformation initiatives to improve their ARPU supporting network and business transformations are a business imperative. Product Management has become a focus area. Companies are investing in best-in- class COTS solutions to reduce time-to-market, ensure rapid service delivery and improve operational efficiency. An efficient PLM-based enterprise product mastering solution plays a key role in achieving zero touch automation and rapid product launch.   References:   1.     Preston G.Smith, Donald G.Reineristsem, Van Nostrand Reinhold “Developing Products in Half the time”.   2.     John G. Innes, "Achieving Successful Product Change", Pitman Publishing.   3.     D T Pham and R M Setchi (16th Jan, 2001) "Authoring environment for documentation development" University of Wales Cardiff, U.K., Proceedings on Institution of Mechanical Engineers, Vol. 215, Part B.   4.     Oracle Product Hub for Communications:   http://www.oracle.com/us/products/applications/master-data-management/product-hub-082059.html  

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• How important is patch management?

  - by James Hill

  Problem I'm trying to sell the idea of organizational patch/update management and antivirus management to my superiors. Thus far, my proposition has been met with two responses: We haven't had any issues yet (I would add that we know of) We just don't think it's that big of a risk. Question Are there any resources available that can help me sell this idea? I've been told that 55-85% of all security related issues can be resolved by proper anti-virus and patch/update management but the individual that told me couldn't substantiate the claim. Can it be substantiated? Additional Information 1/5 of our computers (the ones on the building) have Windows update turned on by default and anti-virus installed. 4/5 of our computers are outside corporate and the users currently have full control over anti-virus and Windows updates (I know this is an issue, one step at a time).

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• Thursday at OpenWorld: Identity Management

  - by Tanu Sood

  Before you know it, we are at the last day at Oracle OpenWorld. But just the same, Thursday is packed with informational, educational and networking opportunities. Here’s what is in store for you today: Thursday, October 4, 2012 CON5749: Solutions for Migration of Oracle Waveset to Oracle Identity Manager 11:15 a.m. – 12:15 p.m., Moscone West 3008 Many customers of Oracle Waveset (formerly Sun Identity Manager) are planning a migration to the strategic provisioning product Oracle Identity Manager. There are several approaches to migrating to Oracle Identity Manager. Presented by Hub City Media and Oracle, this session covers these various approaches to help you select the optimum choice for your implementation. CON9640: Evolving Identity Management 12:45 p.m. – 1:45 p.m., Moscone West 3008 Identity management requirements have evolved and are continuing to evolve as organizations seek to secure cloud and mobile access.  Customers are seeing good success reducing costs and supporting business growth with by embracing a service-oriented, platform approach to addressing identity management requirements.  This session will explore these emerging requirements and share best practices for evolving your implementation. CON9662: Securing Oracle Applications with the Oracle Enterprise Identity Management Platform 2:15 p.m. – 3:15 p.m., Moscone West 3008 Oracle Enterprise Identity Management solutions are designed to secure access and simplify compliance to Oracle Applications.  Whether you are an EBS customer looking to upgrade from Oracle Single Sign-on or a Fusion Application customer seeking to leverage the Identity instance as an enterprise security platform, this session with Qualcomm and Oracle will help you understand how to get the most out of your investment. HOL10479: Integrated Identity Governance 12:45 p.m. – 1:45 p.m., Marriott Marquis – Salon 1/2 This hands-on lab demonstrates Oracle’s integrated and self-service-oriented identity governance solution, which includes simple access request, business-user-friendly access certification, closed-loop remediation, and both standard and privileged accounts. For a complete listing, refer to the Focus on Identity Management document. And as always, you can find us on @oracleidm on twitter and FaceBook. Use #oow and #idm to join in the conversation.

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• Oracle at Information Security and Risk Management Conference (ISACA Conferences)

  - by Tanu Sood

  The North America Information Security and Risk Management (ISRM) Conference hosted by ISACA will be held this year from November 14 - 16 in Las Vegas, Nevada and Oracle is a platinum sponsor. The ISRM / IT GRC event is not only designed to meet the exact needs of information security, governance, compliance and risk management professionals like you, but also gives you the tools you need to solve the issues you currently face. The event builds on and includes the key elements of information security, governance, compliance and risk management practices, and offers a fresh perspective on current and future trends. As a Platinum Sponsor Oracle will not only have an opportunity to demonstrate but talk through our strategic roadmap and support to ensure all organizations understand our key role within the industry to ensure corporate data and information remains safe. Join us at the Lunch and Learn to learn more about the latest advances in Oracle Identity Management. Lunch and Learn Session: Trends in Identity Management Speaker: Mike Neuenschwander, Senior Product Development Director, Oracle Identity Management As enterprises embrace mobile and social applications, security and audit have moved into the foreground. The way we work and connect with our customers is changing dramatically and this means, re-thinking how we secure the interaction and enable the experience. Work is an activity not a place - mobile access enables employees to work from any device anywhere and anytime. Organizations are utilizing "flash teams" - instead of a dedicated group to solve problems, organizations utilize more cross-functional teams. Work is now social - email collaboration will be replaced by dynamic social media style interaction. In this session, we will examine these three secular trends and discuss how organizations can secure the work experience and adapt audit controls to address the "new work order". We also recommend you bookmark the following session: T1 Session 301: Gone in 60 Seconds: Mitigating Database Security Risk Friday, November 16, 8:30 am – 9:30 am And, do be sure to stop by our booth, # 100 & #102, to not only network with our Product Development Team, but also get an onsite demonstration of Oracle Security Solutions. See you there? ISRM /  IT GRC November 14 – 16, 2012 Mirage Casino-Hotel 3400 Las Vegas Boulevard South Las Vegas, NV, 89109

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• Oracle anuncia la disponibilidad de Oracle Knowledge 8.5

  - by Noelia Gomez

  Normal 0 21 false false false ES X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif";} El lanzamiento más completo de la gestión del conocimiento de Oracle ayuda a las organizaciones a ofrecer las respuestas correctas en el momento adecuado a los Agentes y Clientes Normal 0 21 false false false ES X-NONE X-NONE MicrosoftInternetExplorer4 -"/ /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif";} Continuando con su compromiso de ayudar a las organizaciones a ofrecer la mejor experiencia del cliente con la exploración de los datos empresariales, Oracle anunció Oracle Knowledge 8.5, el software líder en la industria del conocimiento que soporta la gestión web de autoservicio, servicio asistido por agente y comunidades de clientes. Oracle Knowledge 8.5 es la versión más completa desde la adquisición de InQuira en octubre de 2011. Se introduce importantes mejoras de productos, análisis de mejora y los avances en el rendimiento y la escalabilidad. Actualmente, las organizaciones entienden la necesidad imperiosa de ofrecer un servicio al cliente consistente y de alta calidad, a través de diferentes canales. Además, las organizaciones reconocen la necesidad de información que sirva para este proceso. Oracle Knowledge 8,5 proactivamente brinda conocimientos relevantes y contextuales en el punto de interacción con los agentes, con los trabajadores del conocimiento y con los clientes - ayudando a aumentar la lealtad del cliente y reducir costes. Al permitir búsquedas a través de una amplia variedad de fuentes, Oracle Knowledge 8,5 amplifica el acceso al conocimiento, una vez oculto en los sistemas múltiples, aplicaciones y bases de datos utilizadas para almacenar contenido empresarial. Nuevas capacidades: AnswerFlow : Oracle Knowledge 8.5 introduce AnswerFlow, una nueva aplicación para la resolución de problemas guiada, diseñado para mejorar la eficiencia, reducir los costes de servicio y proporcionar experiencias de servicio al cliente personalizado. Mejora la analítica del conocimiento: estandarizado en Oracle Business Intelligence Enterprise Edition, el líder en la industria de las soluciones de Business Intelligence, Oracle Knowledge 8.5 proporciona una funcionalidad analítica robusta que se puede adaptar para satisfacer las necesidades únicas de cada negocio. Soporte de idiomas mejorada: Con las capacidades mejoradas en varios idiomas disponibles en Oracle Knowledge 8.5, incluyendo soporte Natural Language Search con 16 Idiomas y búsqueda por palabra clave mejorado para la mayoría de las otras lenguas , las empresas pueden llegar rápidamente a nuevos clientes y, al mismo tiempo, reducir los costes de hacerlo. Mejora la funcionalidad iConnect:Oracle Knowledge 8.5 ofrece iConnect mejorada para una mayor facilidad de uso y rendimiento. Esta aplicación especializada en conocimiento ofrece de forma proactiva un conocimiento contextualizado directamente en las aplicaciones de CRM, permitiendo a los empleados reducir el esfuerzo para servir a los clientes. Estandarización de Plataforma y Tecnología: Oracle Knowledge 8.5 ha sido certificado en tecnologías Oracle, incluyendo Oracle WebLogic Server, Oracle Business Intelligence, Oracle Exadata Database Machine y Oracle Exalogic Elastic Cloud, reduciendo el coste y la complejidad para los clientes a administrar los activos de todas las plataformas."Hemos realizado importantes inversiones de desarrollo desde nuestra adquisición de InQuira, y ahora estamos muy orgullosos de anunciar la disponibilidad de estos esfuerzos con el lanzamiento de Oracle Knowledge 8.5, por lo que es más fácil para las organizaciones obtener una ventaja diferencial a un coste total de propiedad significativamente menor ". dijo David Vap,Vicepresident productos de Oracle. Puedes encontrar más información aquí: Oracle Knowledge 8.5 Oracle Customer Experience Oracle WebLogic Server Oracle Business Intelligence Enterprise Edition

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• Memory Management/Embedded Management in C

  - by Sauron

  Im wondering if there is a set or a few good books/Tutorials/Etc.. that go into Memory Management/Allocation Specifically (or at least have a good dedicated section to it) when it comes to C. This is more for me learning Embedded and trying to keep Size down. I've read and Learned C fine, and the "standard" Learning books. However most of the books don't spend a huge amount of time (Understandably since C is pretty huge in general) going into the Finer details about whats going on Down Under. I saw a few on Amazon: http://www.amazon.com/C-Pointers-Dynamic-Memory-Management/dp/0471561525 http://www.amazon.com/Understanding-Pointers-C-Yashavant-Kanetkar/dp/8176563587/ref=pd_sim_b_1 (Not sure how relevant this would be) A specific Book for Embedded that has to do with this would be nice. But Code Samples or...Heck tutorials or anything about this topic would be helpful!

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• We're Hiring! - Server and Desktop Virtualization Product Management

  - by adam.hawley

  There is a lot of exciting stuff going on here at Oracle in general but the server and desktop virtualization group in particular is deeply involved in executing on Oracle's strategy for delivering complete hardware-software solutions across the company, so we're expanding our team with several open positions. If you're interested and qualified, then please send us your resume. The three positions in Virtualization Product Management can be found by going here or going to the Employment Opportunities Job Search page, clicking on 'Advanced Search' and typing the job opening numbers (include 'IRC'... see below) in the 'Keywords' field. Click Search. Current openings are... IRC1457623: Oracle VM Product Management IRC1457626: Desktop Virtualization Application Solutions Product Management IRC1473577: Oracle VM Best Practices Implementation Engineer (Product Management) I look forward to hearing from you!

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• Implementing Database Settings Using Policy Based Management

  - by Ashish Kumar Mehta

  Introduction Database Administrators have always had a tough time to ensuring that all the SQL Servers administered by them are configured according to the policies and standards of organization. Using SQL Server’s  Policy Based Management feature DBAs can now manage one or more instances of SQL Server 2008 and check for policy compliance issues. In this article we will utilize Policy Based Management (aka Declarative Management Framework or DMF) feature of SQL Server to implement and verify database settings on all production databases. It is best practice to enforce the below settings on each Production database. However, it can be tedious to go through each database and then check whether the below database settings are implemented across databases. In this article I will explain it to you how to utilize the Policy Based Management Feature of SQL Server 2008 to create a policy to verify these settings on all databases and in cases of non-complaince how to bring them back into complaince. Database setting to enforce on each user database : Auto Close and Auto Shrink Properties of database set to False Auto Create Statistics and Auto Update Statistics set to True Compatibility Level of all the user database set as 100 Page Verify set as CHECKSUM Recovery Model of all user database set to Full Restrict Access set as MULTI_USER Configure a Policy to Verify Database Settings 1. Connect to SQL Server 2008 Instance using SQL Server Management Studio 2. In the Object Explorer, Click on Management > Policy Management and you will be able to see Policies, Conditions & Facets as child nodes 3. Right click Policies and then select New Policy…. from the drop down list as shown in the snippet below to open the  Create New Policy Popup window. 4. In the Create New Policy popup window you need to provide the name of the policy as “Implementing and Verify Database Settings for Production Databases” and then click the drop down list under Check Condition. As highlighted in the snippet below click on the New Condition… option to open up the Create New Condition window. 5. In the Create New Condition popup window you need to provide the name of the condition as “Verify and Change Database Settings”. In the Facet drop down list you need to choose the Facet as Database Options as shown in the snippet below. Under Expression you need to select Field value as @AutoClose and then choose Operator value as ‘ = ‘ and finally choose Value as False. Now that you have successfully added the first field you can now go ahead and add rest of the fields as shown in the snippet below. Once you have successfully added all the above shown fields of Database Options Facet, click OK to save the changes and to return to the parent Create New Policy – Implementing and Verify Database Settings for Production Database windows where you will see that the newly created condition “Verify and Change Database Settings” is selected by default. Continues…

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• How can i use JIRA for project management with Green Hopper

  - by user22

  I am thinking of using JIRA + GreenHopper for my project management. I have seen that Green Hopper is for making User stories , sprints. I am not able to find how do i need to add tasks , or how to break user stories in to sub stoires. DO i first need to create project in JIRA and then use Green Hopper or i can use use Green Hopper as stand alone for project management. I am thinking of JIRA as issue tracker not project management.

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• Webcast Q&A: Cisco's Platform Approach to Identity Management

  - by Tanu Sood

  Thanks to all who attended the live webcast we hosted on Cisco: Best Practices for a Platform Approach on Wed, March 14th. Those of you who couldn’t join us, the webcast replay is now available. Many thanks to our guest speaker, Ranjan Jain, Security Architect at Cisco for walking us through Cisco’s drivers and rationale for the platform approach, the implementation strategy, results, roadmap and recommendations. We greatly appreciate the insight he shared with us all on the deployment synergies with a platform approach to Identity Management. A forward looking organization, Cisco also has plans for secure cloud and mobile access enablement so it was interesting to learn how the Platform approach to Identity Management today is laying down the foundation for those future initiatives. While we tackled a good few questions during the webcast, we have captured the responses to those that we weren’t able to get to: Q.Can you provide insight into how you approached developing profiles for each user groupA. At Cisco, the user profile was already available to IT before the platform consolidation started. There is a dedicated business team that manages the user profiles. Q. What is the current version of Oracle Identity Manager in the market?A. Oracle Identity Manager 11gR1 is the latest version of our industry leading user provisioning/identity administration solution. Q. Is data resource segmentation part of the overall strategy at Cisco?A. It is but it is managed by the business teams and not at the IT level. Q. Does Cisco also have an Active Directoy LDAP? Do they sync AD from OID or do the provision to AD as another resource?[A. Yes, we do. AD is provisioned using in-house tools and not via Oracle Identity Manager (OIM). Q. If we already have a point IDM solution in place (SSO), can the platform approach still work?A. Yes, the platform approach calls for a seamless, standardized framework for identity management to support the enterprise’s entire infrastructure, both on-premise or in the cloud. Oracle Identity Management solutions are standards based so they can easily integrate and interoperate with existing Oracle or non-Oracle solutions. Hope you enjoyed the webcast and we look forward to having you join us for the next webcast in our Customers Talk: Identity as a Platform webcast series:ING: Scaling Role Management and Access Certification to Thousands of ApplicationsWednesday, April 11th at 10 am PST/ 1 pm ESTRegister Today We are also hosting a live event series in collaboration with the Aberdeen Group. To hear first-hand, the insights from the recently released Aberdeen Report and to discuss the merits of the Platform approach, do join us at this event. You can also connect with Oracle Identity Management SMEs and get your questions answered live. Aberdeen Group Live Event Series: IAM Integrated - Analyzing the "Platform" vs. "Point Solution" ApproachNorth America, April 10 - May 22Register for an event near you And here’s the slide deck from our Cisco webcast:   Oracle_Cisco identity platform approach_webcast View more presentations from OracleIDM

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• Computer Networks UNISA - Chap 15 &ndash; Network Management

  - by MarkPearl

  After reading this section you should be able to Understand network management and the importance of documentation, baseline measurements, policies, and regulations to assess and maintain a network’s health. Manage a network’s performance using SNMP-based network management software, system and event logs, and traffic-shaping techniques Identify the reasons for and elements of an asset managements system Plan and follow regular hardware and software maintenance routines Fundamentals of Network Management Network management refers to the assessment, monitoring, and maintenance of all aspects of a network including checking for hardware faults, ensuring high QoS, maintaining records of network assets, etc. Scope of network management differs depending on the size and requirements of the network. All sub topics of network management share the goals of enhancing the efficiency and performance while preventing costly downtime or loss. Documentation The way documentation is stored may vary, but to adequately manage a network one should at least record the following… Physical topology (types of LAN and WAN topologies – ring, star, hybrid) Access method (does it use Ethernet 802.3, token ring, etc.) Protocols Devices (Switches, routers, etc) Operating Systems Applications Configurations (What version of operating system and config files for serve / client software) Baseline Measurements A baseline is a report of the network’s current state of operation. Baseline measurements might include the utilization rate for your network backbone, number of users logged on per day, etc. Baseline measurements allow you to compare future performance increases or decreases caused by network changes or events with past network performance. Obtaining baseline measurements is the only way to know for certain whether a pattern of usage has changed, or whether a network upgrade has made a difference. There are various tools available for measuring baseline performance on a network. Policies, Procedures, and Regulations Following rules helps limit chaos, confusion, and possibly downtime. The following policies and procedures and regulations make for sound network management. Media installations and management (includes designing physical layout of cable, etc.) Network addressing policies (includes choosing and applying a an addressing scheme) Resource sharing and naming conventions (includes rules for logon ID’s) Security related policies Troubleshooting procedures Backup and disaster recovery procedures In addition to internal policies, a network manager must consider external regulatory rules. Fault and Performance Management After documenting every aspect of your network and following policies and best practices, you are ready to asses you networks status on an on going basis. This process includes both performance management and fault management. Network Management Software To accomplish both fault and performance management, organizations often use enterprise-wide network management software. There various software packages that do this, each collect data from multiple networked devices at regular intervals, in a process called polling. Each managed device runs a network management agent. So as not to affect the performance of a device while collecting information, agents do not demand significant processing resources. The definition of a managed devices and their data are collected in a MIB (Management Information Base). Agents communicate information about managed devices via any of several application layer protocols. On modern networks most agents use SNMP which is part of the TCP/IP suite and typically runs over UDP on port 161. Because of the flexibility and sophisticated network management applications are a challenge to configure and fine-tune. One needs to be careful to only collect relevant information and not cause performance issues (i.e. pinging a device every 5 seconds can be a problem with thousands of devices). MRTG (Multi Router Traffic Grapher) is a simple command line utility that uses SNMP to poll devices and collects data in a log file. MRTG can be used with Windows, UNIX and Linux. System and Event Logs Virtually every condition recognized by an operating system can be recorded. This is typically done using event logs. In Windows there is a GUI event log viewer. Similar information is recorded in UNIX and Linux in a system log. Much of the information collected in event logs and syslog files does not point to a problem, even if it is marked with a warning so it is important to filter your logs appropriately to reduce the noise. Traffic Shaping When a network must handle high volumes of network traffic, users benefit from performance management technique called traffic shaping. Traffic shaping involves manipulating certain characteristics of packets, data streams, or connections to manage the type and amount of traffic traversing a network or interface at any moment. Its goals are to assure timely delivery of the most important traffic while offering the best possible performance for all users. Several types of traffic prioritization exist including prioritizing traffic according to any of the following characteristics… Protocol IP address User group DiffServr VLAN tag in a Data Link layer frame Service or application Caching In addition to traffic shaping, a network or host might use caching to improve performance. Caching is the local storage of frequently needed files that would otherwise be obtained from an external source. By keeping files close to the requester, caching allows the user to access those files quickly. The most common type of caching is Web caching, in which Web pages are stored locally. To an ISP, caching is much more than just convenience. It prevents a significant volume of WAN traffic, thus improving performance and saving money. Asset Management Another key component in managing networks is identifying and tracking its hardware. This is called asset management. The first step to asset management is to take an inventory of each node on the network. You will also want to keep records of every piece of software purchased by your organization. Asset management simplifies maintaining and upgrading the network chiefly because you know what the system includes. In addition, asset management provides network administrators with information about the costs and benefits of certain types of hardware or software. Change Management Networks are always in a stage of flux with various aspects including… Software changes and patches Client Upgrades Shared Application Upgrades NOS Upgrades Hardware and Physical Plant Changes Cabling Upgrades Backbone Upgrades For a detailed explanation on each of these read the textbook (Page 750 – 761)

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• Mingle Project Management Tool Updated

  Version 3.1 focuses on collaboration, reporting Project management - Management - Business - Project and Program Management - Consulting

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• Live Webcast: Introducing Oracle Identity Management 11gR2

  - by B Shashikumar

  Please join Oracle and customer executives for the launch of Oracle Identity Management 11g R2, the breakthrough technology that dramatically expands the reach of identity management to cloud and mobile environments. Until now, businesses have been forced to piece together different kinds of technology to get comprehensive identity protection. The latest release of Oracle Identity Management 11g changes all that. Only Oracle Identity Management 11gR2 allows you to: Unlock the potential of cloud, mobile, and social applications Streamline regulatory compliance and reduce risk Improve quality of service and end user satisfaction Don't leave your identity at the office. Take it with you on your phone, in the cloud, and across the social world. Register now for the interactive launch Webcast and don’t miss this chance to have your questions answered by Oracle product experts.Date: Thursday, July 19, 2012 Time: 10am Pacific / 1pm Eastern

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• Spirent Communications Improves Customer Experience with Knowledge Management

  - by Tony Berk

  Spirent Communications plc is a global leader in test and measurement inspiring innovation within development labs, communication networks and IT organizations. The world’s leading communications companies rely on Spirent to help design, develop, validate, and deliver world-class network, devices, and services. Spirent’s customers require high levels of support for a diverse and complex product portfolio, and the company is committed to delivering on this requirement. Spirent needed a solution to help its customers get the information they need quickly and at their convenience through its Web site. After evaluating several solutions, Spirent selected and deployed Oracle Knowledge for Web Self Service Enterprise Edition. Oracle Knowledge Management uses natural language processing to understand the true intent of each inquiry logged via the support portal’s search function. The Spirent Knowledge Base on the company’s Customer Support Center (CSC) finds the best possible answer using search enhancement features?such as communications industry-specific libraries and federation to search external sources. Spirent has reduced contact center call volume while better serving its customers. Each time a customer uses the knowledge base, they find answers faster than by calling, and it saves Spirent an average of US$210 per call?which is significant when multiplied across the thousands of calls received monthly. Oracle Knowledge also helps support engineers find answers more quickly, enabling the company to scale without adding additional support engineers. Oracle Knowledge is integrated with Spirent's Siebel Contact Center implementation to provide an integrated desktop for CRM and agent intelligence, avoiding the need for contact center personnel to toggle between various screens to address customer inquiries, thereby accelerating customer service. Click here to learn more about Sprient's use of Siebel CRM and Oracle Knowledge Management.

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• difference between project management and process management

  What is the difference between project management and process management? Similar to this question: http://stackoverflow.com/questions/23509/what-is-the-difference-between-project-leader-and-project-manager

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• Knowledge and user generated content management system to track files, research, proposals, etc.?

  - by Eshwar

  I'll try keep it short. Here's the scenario: We have employees all over the world performing similar work i.e. research, generating powerpoint slides, word documents, graphics, etc. Many times a lot of this previous work can be reused for another future project. The current arrangement is email and phone calls which as you would agree is quick if you know where to look but otherwise archaic and very very inefficient. So I am looking for software that will allow me to do the following: Tag files e.g. an investor presentation on cellphone usage in kenya would be tagged investor, cellphone, kenya Manage references e.g. if we read something on the internet, should be able to paste that link in some fashion and tag it as above. Preferably cloud based so that it can be accessed by anybody and additionally would be nice (though NOT must) to have access levels (director, manager, everyone) A nice interface that non technically savvy folks can warm up to ;) A desktop app would be handy so that people don't always have to click upload or something A tree based system is inefficient in this case because content is usually linked across branches and also people might not quite agree on one format of a tree. Tagging works around this very nicely. What I have considered so far: Evernote (for its more professional look) Springpad (for its versatility with content) Mendeley (this is a research manager and in some ways ideal, but i fear its limited to PDFs) The goal is that when somebody wants to look for a document, they don't have to ask a colleague, they can just search with keywords and all relevant information shows up. Thanks!

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• Task Management - How important it is for a entry level developer?

  - by Naveen Kumar

  I hold masters in CS & now I'm mobile apps developer (Entry Level) , I always start to plan things when starting or doing any project both at work & projects i do at Home (for passion) - as I can deliver the project on time but sometimes i m running out of time like 10 tasks a day vs my time forecast will take 2 on that day? As I'm beginner level, I want your suggestions on How important is Task Management for a person like me & for achieving my goals? My target for the next 3 year will be a Project Manager or Similiar Role - i belive which these time managing skills will be a needed quality.

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• Five Key Trends in Enterprise 2.0 for 2011

  - by kellsey.ruppel(at)oracle.com

  We recently sat down with Andy MacMillan, an industry veteran and vice president of product management for Enterprise 2.0 at Oracle, to get his take on the year ahead in Enterprise 2.0 (E2.0). He offered us his five predictions about the ways he believes E2.0 technologies will transform business in 2011. 1. Forward-thinking organizations will achieve an unprecedented level of organizational awareness. Enterprise 2.0 and Web 2.0 technologies have already transformed the ways customers, employees, partners, and suppliers communicate and stay informed. But this year we are anticipating that organizations will go to the next step and integrate social activities with business applications to deliver rich contextual "activity streams." Activity streams are a new way for enterprise users to get relevant information as quickly as it happens, by navigating to that information in context directly from their portal. We don't mean syndicating social activities limited to a single application. Instead, we believe back-office systems will be combined with social media tools to drive how users make informed business decisions in brand new ways. For example, an account manager might log into the company portal and automatically receive notification that colleagues are closing business around a certain product in his market segment. With a single click, he can reach out instantly to these colleagues via social media and learn from their successes to drive new business opportunities in his own area. 2. Online customer engagement will become a high priority for CMOs. A growing number of chief marketing officers (CMOs) have created a new direct report called "head of online"--a senior marketing executive responsible for all engagements with customers and prospects via the Web, mobile, and social media. This new field has been dubbed "Web experience management" or "online customer engagement" by firms and analyst organizations. It is likely to rapidly increase demand for a host of new business objectives and metrics from Web content management solutions. As companies interface with customers more and more over the Web, Web experience management solutions will help deliver more targeted interactions to ensure increased customer loyalty while meeting sales and business objectives. 3. Real composite applications will be widely adopted. We expect organizations to move from the concept of a single "uber-portal" that encompasses all the necessary features to a more modular, component-based concept for composite applications. This approach is now possible as IT and power users are empowered to assemble new, purpose-built composite applications quickly from existing components. 4. Records management will drive ECM consolidation. We continue to see a significant shift in the approach to records management. Several years ago initiatives were focused on overlaying records management across a set of electronic repositories and physical storage locations. We believe federated records management will continue, but we also expect to see records management driving conversations around single-platform content management consolidation. 5. Organizations will demand ECM at extreme scale. We have already seen a trend within IT organizations to provide a common, highly scalable infrastructure to consolidate and support content and information needs. But as data sizes grow exponentially, ECM at an extreme scale is likely to spread at unprecedented speeds this year. This makes sense as regulations and transparency requirements rise. The model in which ECM and lightweight CMS systems provide basic content services such as check-in, update, delete, and search has converged around a set of industry best practices and has even been coded into new industry standards such as content management interoperability services. As these services converge and the demand for them accelerates, organizations are beginning to rationalize investments into a single, highly scalable infrastructure. Is your organization ready for Enterprise 2.0 in 2011? Learn more.

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• SQL SERVER – Identifying guest User using Policy Based Management

  - by pinaldave

  If you are following my recent blog posts, you may have noticed that I’ve been writing a lot about Guest User in SQL Server. Here are all the blog posts which I have written on this subject: SQL SERVER – Disable Guest Account – Serious Security Issue SQL SERVER – Force Removing User from Database – Fix: Error: Could not drop login ‘test’ as the user is currently logged in SQL SERVER – Detecting guest User Permissions – guest User Access Status SQL SERVER – guest User and MSDB Database – Enable guest User on MSDB Database One of the requests I received was whether we could create a policy that would prevent users unable guest user in user databases. Well, here is a quick tutorial to answer this. Let us see how quickly we can do it. Requirements Check if the guest user is disabled in all the user-created databases. Exclude master, tempdb and msdb database for guest user validation. We will create the following conditions based on the above two requirements: If the name of the user is ‘guest’ If the user has connect (@hasDBAccess) permission in the database Check in All user databases, except: master, tempDB and msdb Once we create two conditions, we will create a policy which will validate the conditions. Condition 1: Is the User Guest? Expand the Database >> Management >> Policy Management >> Conditions Right click on the Conditions, and click on “New Condition…”. First we will create a condition where we will validate if the user name is ‘guest’, and if it’s so, then we will further validate if it has DB access. Check the image for the necessary configuration for condition: Facet: User Expression: @Name = ‘guest’ Condition 2: Does the User have DBAccess? Expand the Database >> Management >> Policy Management >> Conditions Right click on Conditions and click on “New Condition…”. Now we will validate if the user has DB access. Check the image for necessary configuration for condition: Facet: User Expression: @hasDBAccess = False Condition 3: Exclude Databases Expand the Database >> Management >> Policy Management >> Conditions Write click on Conditions and click on “New Condition…” Now we will create condition where we will validate if database name is master, tempdb or msdb and if database name is any of them, we will not validate our first one condition with them. Check the image for necessary configuration for condition: Facet: Database Expression: @Name != ‘msdb’ AND @Name != ‘tempdb’ AND @Name != ‘master’ The next step will be creating a policy which will enforce these conditions. Creating a Policy Right click on Policies and click “New Policy…” Here, we justify what condition we want to validate against what the target is. Condition: Has User DBAccess Target Database: Every Database except (master, tempdb and MSDB) Target User: Every User in Target Database with name ‘guest’ Now we have options for two evaluation modes: 1) On Demand and 2) On Schedule We will select On Demand in this example; however, you can change the mode to On Schedule through the drop down menu, and select the interval of the evaluation of the policy. Evaluate the Policies We have selected OnDemand as our policy evaluation mode. We will now evaluate by means of executing Evaluate policy. Click on Evaluate and it will give the following result: The result demonstrates that one of the databases has a policy violation. Username guest is enabled in AdventureWorks database. You can disable the guest user by running the following code in AdventureWorks database. USE AdventureWorks; REVOKE CONNECT FROM guest; Once you run above query, you can already evaluate the policy again. Notice that the policy violation is fixed now. You can change the method of the evaluation policy to On Schedule and validate policy on interval. You can check the history of the policy and detect the violation. Quiz I have created three conditions to check if the guest user has database access or not. Now I want to ask you: Is it possible to do the same with 2 conditions? If yes, HOW? If no, WHY NOT? Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: Best Practices, CodeProject, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, SQLServer, T SQL, Technology Tagged: Policy Management

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• Data Quality and Master Data Management Resources

  - by Dejan Sarka

  Many companies or organizations do regular data cleansing. When you cleanse the data, the data quality goes up to some higher level. The data quality level is determined by the amount of work invested in the cleansing. As time passes, the data quality deteriorates, and you need to repeat the cleansing process. If you spend an equal amount of effort as you did with the previous cleansing, you can expect the same level of data quality as you had after the previous cleansing. And then the data quality deteriorates over time again, and the cleansing process starts over and over again. The idea of Data Quality Services is to mitigate the cleansing process. While the amount of time you need to spend on cleansing decreases, you will achieve higher and higher levels of data quality. While cleansing, you learn what types of errors to expect, discover error patterns, find domains of correct values, etc. You don’t throw away this knowledge. You store it and use it to find and correct the same issues automatically during your next cleansing process. The following figure shows this graphically. The idea of master data management, which you can perform with Master Data Services (MDS), is to prevent data quality from deteriorating. Once you reach a particular quality level, the MDS application—together with the defined policies, people, and master data management processes—allow you to maintain this level permanently. This idea is shown in the following picture. OK, now you know what DQS and MDS are about. You can imagine the importance on maintaining the data quality. Here are some resources that help you preparing and executing the data quality (DQ) and master data management (MDM) activities. Books Dejan Sarka and Davide Mauri: Data Quality and Master Data Management with Microsoft SQL Server 2008 R2 – a general introduction to MDM, MDS, and data profiling. Matching explained in depth. Dejan Sarka, Matija Lah and Grega Jerkic: MCTS Self-Paced Training Kit (Exam 70-463): Building Data Warehouses with Microsoft SQL Server 2012 – I wrote quite a few chapters about DQ and MDM, and introduced also SQL Server 2012 DQS. Thomas Redman: Data Quality: The Field Guide – you should start with this book. Thomas Redman is the father of DQ and MDM. Tyler Graham: Microsoft SQL Server 2012 Master Data Services – MDS in depth from a product team mate. Arkady Maydanchik: Data Quality Assessment – data profiling in depth. Tamraparni Dasu, Theodore Johnson: Exploratory Data Mining and Data Cleaning – advanced data profiling with data mining. Forthcoming presentations I am presenting a DQS and MDM seminar at PASS SQL Rally Amsterdam 2013: Wednesday, November 6th, 2013: Enterprise Information Management with SQL Server 2012 – a good kick start to your first DQ and / or MDM project. Courses Data Quality and Master Data Management with SQL Server 2012 – I wrote a 2-day course for SolidQ. If you are interested in this course, which I could also deliver in a shorter seminar way, you can contact your closes SolidQ subsidiary, or, of course, me directly on addresses [email protected] or [email protected]. This course could also complement the existing courseware portfolio of training providers, which are welcome to contact me as well. Start improving the quality of your data now!

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• Software to create a knowledge base/FAQ system

  - by H1Man

  Our company is looking to build a web-based knowledge base system that can be used by our clients/end users to reduce the amount of support calls. Couple important notes: This is aimed at our end users, in other words, non-techies. So the UI has to be easy to use Should have the excellent (fast, accurate) search Should have ability to rate and comment on articles This will only be maintained by one or 2 people, so security isn't a big concern Something similar to what Microsoft is doing with their Knowledge Base. http://support.microsoft.com/search/ Does anyone have any recommendations on what software I can use? Thanks, H. Edit: I should have made this clear before but I don't mean build as in having our developers build a support/kb system from the ground up. I am looking to use a existing software package/solution that can be used to implement a knowledge base/support site.

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