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  • Analyst Firm Gives Oracle Highest Rating for Local Government CRM

    - by michael.seback
    Gartner, Inc. has given Oracle a rating of "Strong Positive," the highest possible ranking, in its report "MarketScope for Local Government CRM Products." The report compares the offerings of nine providers of CRM commercial off-the-shelf software for local government agencies. Gartner notes that a provider receiving a Strong Positive ranking must be a "provider of strategic products, services or solutions..." and recommends that "customers continue with planned investments and potential customers consider this vendor a strong choice for strategic investments." "Local governments today face tough challenges as they are tasked with reducing costs while at the same time providing citizens with services and information more quickly and efficiently than ever before. Oracle is pleased to be recognized by Gartner with a Strong Positive rating in its 'MarketScope for Local Government CRM Products' report, as we believe it reflects our commitment to helping our public sector customers meet these challenges today and in the future," said Mark Johnson, senior vice president, Oracle Public Sector. Read the highlights.

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  • Policy Implementation is Damaging Organizations: Economist Intelligence Unit

    - by michael.seback
    Read new research revealing the hidden risks of inefficient policy implementation The frenetic pace of regulatory and legislative change means public and private sector organizations must continuously update internal policies - in particular, as associated with decision making and disbursements. Yet with policy management efforts alarmingly under-resourced and under-funded, the risk and cost of non-compliance - and their associated implications - are growing daily. To find out how inefficient policy management could be putting your business at risk, read your complimentary copy of the full EIU paper - Enabling Efficient Policy Implementation - today.

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  • Custommer Centric Wealth Management

    - by michael.seback
    While the world continues to search their way out of the recent financial turmoil and recession, it has no doubt churned out the inherent faults in the wealth management industry and the larger financial system. In order to counter these apprehensions, wealth management firms are now actively seeking and evaluating avenues to re-build the lost trust. They are looking at engaging their customers in managing their investments in a more collaborative and transparent manner. At the same time, wealth managers are also seeking to empower themselves with complete and comprehensive customer information in order to provide the best advice and the best solution at the right time. Read your copy of this new global White Paper on Wealth Management.

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  • New Executive Q&As on Oracle's Social Services Solution

    - by michael.seback
    According to Calvin Tu, Senior Director Product Management, for Oracle Public Sector, "Government organizations are experiencing unprecedented demand for social services--but many are hampered by..." Read more about the strategy. "They're going to love the ability to automate the prescreening process and eligibility determination, thanks to a natural-language rules engine that..." says John Garrison, Oracle Vice President For CRM Public Sector. Read the rest of the story.

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  • Chinese footwear retailer Daphne on choosing Oracle Retail solutions

    - by user801960
    In January, leading Chinese footwear brand Daphne announced that they had chosen Oracle Retail as a solution provider for its expansion strategy. We were delighted to host Michael Hu, Chief Operations Officer of Daphne, at our exclusive Retail Exchange event in New York in January. We interviewed Michael about Daphne, Daphne's plans for the future and how Oracle's solutions will play a role in that future. The video is below. We are very grateful to Michael for taking the time to speak to us. To find out more about how Daphne is using Oracle, see the full press release HERE. To find out more about Oracle Retail solutions and how Oracle Retail can help your business, visit http://www.oracle.com/oms/retail/index.html

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  • Neuberger Berman Defines CRM Strategy In Asset Management

    - by michael.seback
    Neuberger Berman Defines Front Office Strategy for the New Firm Neuberger Berman is a majority employee-owned independent asset management firm with a heritage dating back to 1939. It provides a range of investment options, wealth planning services, and advice to meet individual needs. It also offers a broad range of financial capabilities and specializes in developing innovative and customized investment solutions for institutions. ... "The Insight team's analysis was critical to helping us assess the strengths and weaknesses of our Siebel implementation. It helped us to come up with our strategic plan for using customer relationship management and business intelligence capabilities." - Roxana Feldmann, Senior Vice President Technology ...Read more.

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  • Reminder - Mobile World Congress - 4 Industry Workshops

    - by michael.seback
    Got 4G? Paving the Road to Profitable and Efficient LTE Network Planning and Monetization, Register by emailing your details here. Achieving Management Excellence through Enterprise Performance Management, Register by emailing your details here. Offer Deliver and Monetize: Mobile Operator Strategies Consumer and Enterprise Services featuring Telenor and Vodafone Groups, Register by emailing your details here. Is Your Head in the Cloud? How to Get it Right the First Time, Register by emailing your details here. With more than 49,000 communications industry attendees, Mobile World Congress is where the industry comes together and you won't want to miss Oracle at this year's show. The 2011 conference agenda will feature speakers representing the leaders of the world's most innovative companies, both from within the Communications industry and from the growing number of adjacent market sectors joining our expanding mobile ecosystem. Join us to learn how Oracle enables innovative services while reducing the cost and complexity of infrastructure software and hardware.

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  • Going Direct to Consumer in Consumer Goods – Live Webcast April 12

    - by Michael Seback
    Going Direct to Consumer is top of mind with executives in the Consumer Goods (CG) industry today.   Join our live webcast on Thursday, April 12 to learn what CG companies worldwide are thinking as they deploy their direct-to-consumer strategies in an effort to better engage with today’s empowered consumer. Hear Jon Copestake, Chief Consumer Goods Analyst of the Economist Intelligence Unit and Oracle to discuss the findings and industry trends. Some key findings include: Pushing traditional media through new media channels is not enough to reach today’s more plugged in, product-savvy consumer CG companies are experimenting with new ways to establish and enhance direct, two-way relationships with their target consumers across multiple channels Survey respondents and other CG executives see their nascent e-commerce efforts as complimentary to, not competing with, existing retail channels. Register to attend on April 12, 8:00 a.m. PT / 11:00 p.m. ET  

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  • Three Global Telecoms Soar With Siebel

    - by michael.seback
    Deutsche Telekom Group Selects Oracle's Siebel CRM to Underpin Next-Generation CRM Strategy The Deutsche Telekom Group (DTAG), one of the world's leading telecommunications companies, and a customer of Oracle since 2001, has invested in Oracle's Siebel CRM as the standard platform for its Next Generation CRM strategy; a move to lower the cost of managing its 120 million customers across its European businesses. Oracle's Siebel CRM is planned to be deployed in Germany and all of the company's European business within five years. "...Our Next-Generation strategy is a significant move to lower our operating costs and enhance customer service for all our European customers. Not only is Oracle underpinning this strategy, but is also shaping the way our company operates and sells to customers. We look forward to working with Oracle over the coming years as the technology is extended across Europe," said Dr. Steffen Roehn, CIO Deutsche Telekom AG... "The telecommunications industry is currently undergoing some major changes. As a result, companies like Deutsche Telekom are needing to be more intelligent about the way they use technology, particularly when it comes to customer service. Deutsche Telekom is a great example of how organisations can use CRM to not just improve services, but also drive more commercial opportunities through the ability to offer highly tailored offers, while the customer is engaged online or on the phone," said Steve Fearon, vice president CRM, EMEA Read more. Telecom Argentina S.A. Accelerates Time-to-Market for New Communications Products and Services Telecom Argentina S.A. offers basic telephone, urban landline, and national and international long-distance services...."With Oracle's Siebel CRM and Oracle Communication Billing and Revenue Management, we started a technological transformation that allows us to satisfy our critical business needs, such as improving customer service and quickly launching new phone and internet products and services." - Saba Gooley, Chief Information Officer, Wire Line and Internet Services, Telecom Argentina S.A.Read more. Türk Telekom Develops Benefits-Driven CRM Roadmap Türk Telekom Group provides integrated telecommunication services from public switched telephone network (PSTN) and global systems for mobile communications technology (GSM). to broadband internet...."Oracle Insight provided us with a structured deployment approach that makes sense for our business. It quantified the benefits of the CRM solution allowing us to engage with the relevant business owners; essential for a successful transformation program." - Paul Taylor, VP Commercial Transformation, Türk Telekom Read more.

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  • Verizon Business Delivers New Sales and Support Tools

    - by michael.seback
    Verizon Business Delivers New Sales and Support Tools and Improves System Performance by 35% Verizon Business, a unit of Verizon Communications, is a global leader in communications and IT solutions. With one of the world's most connected internet protocol networks, Verizon Business delivers communications, IT, security, and network solutions to many of the largest businesses and governments. ..."Our work with Accenture to upgrade our Oracle systems has improved system performance significantly. In a recent survey, 84% of users said performance was 'faster' or 'much faster.' Plus, our sales and support staff have new tools to improve productivity and customer service, which ultimately drives customer retention and revenue." - Rob Moore, Director Verizon Business ...Read more.

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  • Communications: BNSL Unifies The Customer Experience

    - by Michael Seback
    Hear how BNSL achieved a unified customer experience across channels.  BNSL is India's number one telecommunications operator with 70M mobile customers and 20M wired customers. They consolidated 330 different districts and customer experiences into a single customer experience across the contact center, web, email and SMS.  Click here to listen to their journey.  Read more about Oracle Communications.  

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  • Oracle CRM For Public Sector, Commercial Business, Education

    - by michael.seback
    Chongqing Transport Commission Improves Management of Transport Projects The Chongqing Transport Commission is responsible for public passenger, road, and waterway transport in urban and rural areas of Chongqing. The commission administers the region's road and water industry; oversees the construction of transport infrastructure; and manages civil aviation, railroads, roads, waterways, ports, and wharves. "After studying the IT initiatives of other provincial transport commissions, we decided to use Siebel Public Sector to build our integrated transport service system. The Siebel software offers powerful functions that allow us to integrate information and improve the management of our road, rail, and waterway infrastructure projects." - Chen Xiaoming, Vice Director, Information Center, Chongqing Transport Commission. Read more here. Siemens Information Services Increases Productivity by 20% Siemens Information Services Pvt, Ltd. provides back-office account processing services to Siemens' vendors. The company works with Siemens' healthcare, energy, and industry divisions in Europe, the United States, and parts of the Asia-Pacific region. It approves financial services such as processing payroll, accounts data, purchase orders, invoices, and payments, and also creates service catalogs for customers and internal teams. "Oracle CRM ON Demand provides us with a complete view of each customer's data from the moment they log a request to the time we close it. This has eliminated manual requests, and improved the service we offer to our clients across the Asia-Pacific region." -Sunil Zutshi, General Manager, IT, Siemens Information Services Pvt, Ltd. Read more here. China Distance Education Holdings Improves Call Center Productivity by 24% China Distance Education Holdings Limited is a leading provider of online education. The organization offers 174 courses through 16 Web sites, including accounting, healthcare, law, and engineering. In 2010, 215,000 students were enrolled. "Online education is a fast growing sector in China. To maintain our competitiveness, we implemented Oracle Contact Center Anywhere to make it easier and faster for our call center staff to respond to student enquiries. As a result, their productivity increased by 24%." - Qin Songjiang, Chief Technology Officer, China Distance Education Holdings Limited. Read more here.

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  • Oracle Commerce Best Practices for the Communications Industry

    - by Michael Seback
      In today’s volatile economy, Communications Service Providers are challenged to offer a complete, cross-channel commerce experience. With Oracle Commerce solutions, CSPs can get closer to customers and gain valuable insight to maximize ROI across all commerce activities. Join us for a  live webcast on September 26th with featured speakers Raghavendra Ademane, Omni-Channel Commerce Consultant at Professional Access and Brenna Johnson, Product Manager, Oracle and learn how you can manage and deliver commerce experiences for Communications that engage customers and promote loyalty. The panelists will guide you through a number of topics including: Current Communications market trends, opportunities and challenges Introduction to the Oracle Commerce solution with case studies Demonstration of the solution for Communications with live Q&A Register today and learn how Oracle's latest innovations for Communications can help you increase online sales and enhance cross-channel commerce interactions.

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  • Constituent Experience Counts In Public Sector

    - by Michael Seback
      Businesses and government organizations are operating in an era of the empowered customer where service  and communication channels are challenged every day.  Consumers in the private sector have high expectations from purchasing gifts online, reading reviews on social sites, and expecting the companies they do business with to know and reward them.   In the Public Sector, constituents also expect government organizations to provide consistent and timely service across agencies and touch points.  Examples include requesting critical city services, applying for social assistance or reviewing insurance plans for a health insurance exchange. If an individual does not receive the services they need at the right time and place, it can create a dire situation – involving housing, food or healthcare assistance. Government organizations need to deliver a fast, reliable and personalized experience to constituents. Look at a few recent statistics from a Government focused survey: How do you define good customer service? 70 % improved services, 48% shortest time to provide information, 44% shortest time to resolve complaints What are ways/opportunities to improve customer service? 69% increased collaboration across agencies and 41% increased customer service channels Are you using data collected to make informed decisionsto improve customer service efforts? 39% data collection is limited, not used to improve decision making Source: Re-Imagining Customer Service in Government, 2012 Click here to see the highlights.  Would you like to get started – read Eight Steps to great constituent experiences for government.

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  • Communications: Customer Experience

    - by Michael Seback
    What might a new customer experience look like in Communications? Could a customer research comments from social networks, buy online and be geo directed to a nearby store to pick up the device?  Could the customer be contacted proactively that he is approaching a data threshold for a smart phone and be offered value added options to manage usage? Could the customer upgrade video features interactively and leverage loyalty points for payment? Watch this short Communications Customer Experience story to see a scenario that addresses these challenges and many more.   Learn about the Oracle Customer Experience and Oracle Communications.

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  • Can't add any PPA's after reinstalling Ubuntu 13.10

    - by Michael Clare
    I can't add any PPA's at all after reinstalling Ubuntu 13.10. Here is what it says: michael@MikesKomputer:~$ sudo add-apt-repository ppa:atareao/atareao Cannot add PPA: 'ppa:atareao/atareao'. Please check that the PPA name or format is correct. This repository is working as far as I know. The problem is that I can't add any new repositories. Even if I can use the Software Center, I can't have my system with the add-apt-repository command broken.

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  • Virtualization of the human race interactivity and beyond. [on hold]

    - by J Michael Caldwell
    We are in the processes of attempting this lofty goal. It requires multidiscipline advancements over long periods of time. Achieving this requires a great deal of science advancement including major programming and algorithm developments. These requirements are going to be ongoing and will be required well into the next century. Does anyone know of individuals or feel themselves that they might be knowledgable or interested in this endeavor? Details upon request. Thanks Michael

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  • In Clojure - How do I access keys in a vector of structs

    - by Nick
    I have the following vector of structs: (defstruct #^{:doc "Basic structure for book information."} book :title :authors :price) (def #^{:doc "The top ten Amazon best sellers on 16 Mar 2010."} best-sellers [(struct book "The Big Short" ["Michael Lewis"] 15.09) (struct book "The Help" ["Kathryn Stockett"] 9.50) (struct book "Change Your Prain, Change Your Body" ["Daniel G. Amen M.D."] 14.29) (struct book "Food Rules" ["Michael Pollan"] 5.00) (struct book "Courage and Consequence" ["Karl Rove"] 16.50) (struct book "A Patriot's History of the United States" ["Larry Schweikart","Michael Allen"] 12.00) (struct book "The 48 Laws of Power" ["Robert Greene"] 11.00) (struct book "The Five Thousand Year Leap" ["W. Cleon Skousen","James Michael Pratt","Carlos L Packard","Evan Frederickson"] 10.97) (struct book "Chelsea Chelsea Bang Bang" ["Chelsea Handler"] 14.03) (struct book "The Kind Diet" ["Alicia Silverstone","Neal D. Barnard M.D."] 16.00)]) I would like to sum the prices of all the books in the vector. What I have is the following: (defn get-price "Same as print-book but handling multiple authors on a single book" [ {:keys [title authors price]} ] price) Then I: (reduce + (map get-price best-sellers)) Is there a way of doing this without mapping the "get-price" function over the vector? Or is there an idiomatic way of approaching this problem?

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  • extjs how to make a nested child using xTemplate when we don't know how deep is it?

    - by Ebo the gordon
    first, sorry if my english bad,.... in my script, variable tplData below is dynamic,... (lets say it generates from database) so, every chid, can have another child. and so on,.... now, i'm stack how to iteration it,.. var tplData = [{ name : 'Naomi White' },{ name : 'Yoko Ono' },{ name : 'John Smith', child : [{ name:'Michael (John\'s son)', child: [{ name : 'Brad (Michael\'s son,John\'s grand son)' },{ name : 'Brid (Michael\'s son,John\'s grand son)', child: [{ name:'Buddy (Brid\'s son,Michael\'s grand son)' }] },{ name : 'Brud (Michael\'s son,John\'s grand son)' }] }] }]; var myTpl = new Ext.XTemplate( '<tpl for=".">', '<div style="background-color: {color}; margin: 10px;">', '<b> Name :</b> {name}<br />', // how to make this over and over every child (while it has ) '<tpl if="typeof child !=\'undefined\'">', '<b> Child : </b>', '<tpl for="child">', '{name} <br />', '</tpl>', '</tpl>', /////////////////////////////////////// '</div>', '</tpl>' ); myTpl.compile(); myTpl.overwrite(document.body, tplData);

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  • Graphical driver 13.10 ATI RV630

    - by Michael Cephalus
    I started updating the distro from 13.04 to 13.10. Then I got my hands on a Radeon HD 2600. I installed the RV630 compatible Catalystdriver from the official webpage. Then xserver crashed everytime I opened a browser or vlc fx. I took notice that there was no driver listed in configuration underneath. michael@statubtunu:~$ lshw -c video WARNING: you should run this program as super-user. *-display UNCLAIMED description: VGA compatible controller product: RV630 PRO [Radeon HD 2600 PRO] vendor: Advanced Micro Devices, Inc. [AMD/ATI] physical id: 0 bus info: pci@0000:01:00.0 version: 00 width: 64 bits clock: 33MHz capabilities: vga_controller bus_master cap_list configuration: latency=0 resources: memory:d0000000-dfffffff memory:e0500000-e050ffff ioport:1000(size=256) memory:e0000000-e001ffff i installed additional drivers from jockey and the ubuntu softwarecenter ati-driver. though that only made it to crash xserver completely and when i type: michael@statubtunu:~$ sudo startx X.Org X Server 1.14.3 Release Date: 2013-09-12 X Protocol Version 11, Revision 0 Build Operating System: Linux 3.2.0-37-generic i686 Ubuntu Current Operating System: Linux statubtunu 3.11.0-13-generic #20-Ubuntu SMP Wed Oct 23 17:26:33 UTC 2013 i686 Kernel command line: BOOT_IMAGE=/boot/vmlinuz-3.11.0-13-generic root=UUID=8fb2e395-0ea2-4f45-ac66-225696b7ce2c ro quiet splash vt.handoff=7 Build Date: 15 October 2013 09:23:29AM xorg-server 2:1.14.3-3ubuntu2 (For technical support please see http://www.ubuntu.com/support) Current version of pixman: 0.30.2 Before reporting problems, check http://wiki.x.org to make sure that you have the latest version. Markers: (--) probed, (**) from config file, (==) default setting, (++) from command line, (!!) notice, (II) informational, (WW) warning, (EE) error, (NI) not implemented, (??) unknown. (==) Log file: "/var/log/Xorg.0.log", Time: Tue Nov 12 18:50:02 2013 (==) Using system config directory "/usr/share/X11/xorg.conf.d" Initializing built-in extension Generic Event Extension Initializing built-in extension SHAPE Initializing built-in extension MIT-SHM Initializing built-in extension XInputExtension Initializing built-in extension XTEST Initializing built-in extension BIG-REQUESTS Initializing built-in extension SYNC Initializing built-in extension XKEYBOARD Initializing built-in extension XC-MISC Initializing built-in extension SECURITY Initializing built-in extension XINERAMA Initializing built-in extension XFIXES Initializing built-in extension RENDER Initializing built-in extension RANDR Initializing built-in extension COMPOSITE Initializing built-in extension DAMAGE Initializing built-in extension MIT-SCREEN-SAVER Initializing built-in extension DOUBLE-BUFFER Initializing built-in extension RECORD Initializing built-in extension DPMS Initializing built-in extension X-Resource Initializing built-in extension XVideo Initializing built-in extension XVideo-MotionCompensation Initializing built-in extension SELinux Initializing built-in extension XFree86-VidModeExtension Initializing built-in extension XFree86-DGA Initializing built-in extension XFree86-DRI Initializing built-in extension DRI2 Loading extension GLX ERROR: could not insert 'fglrx': No such device (II) [KMS] drm report modesetting isn't supported. (EE) (EE) Backtrace: (EE) 0: /usr/bin/X (xorg_backtrace+0x49) [0xb77780b9] (EE) 1: /usr/bin/X (0xb75d8000+0x1a3e24) [0xb777be24] (EE) 2: (vdso) (__kernel_rt_sigreturn+0x0) [0xb75b540c] (EE) 3: /usr/bin/X (xf86findOption+0x2a) [0xb7681daa] (EE) 4: /usr/bin/X (xf86findOptionValue+0x23) [0xb7681f43] (EE) 5: /usr/bin/X (0xb75d8000+0x7ebfd) [0xb7656bfd] (EE) 6: /usr/bin/X (xf86ProcessOptions+0x37) [0xb7657507] (EE) 7: /usr/lib/xorg/modules/libvbe.so (vbeDoEDID+0xe7) [0xb5eb8647] (EE) 8: /usr/lib/xorg/modules/drivers/vesa_drv.so (0xb5ee7000+0x287c) [0xb5ee987c] (EE) 9: /usr/bin/X (InitOutput+0xb23) [0xb7659c33] (EE) 10: /usr/bin/X (0xb75d8000+0x2a30b) [0xb760230b] (EE) 11: /lib/i386-linux-gnu/libc.so.6 (__libc_start_main+0xf5) [0xb71ba905] (EE) 12: /usr/bin/X (0xb75d8000+0x2a908) [0xb7602908] (EE) (EE) Segmentation fault at address 0x5 (EE) Fatal server error: (EE) Caught signal 11 (Segmentation fault). Server aborting (EE) (EE) Please consult the The X.Org Foundation support at for help. (EE) Please also check the log file at "/var/log/Xorg.0.log" for additional information. (EE) (EE) Server terminated with error (1). Closing log file. This is what comes, but no GUI. Is there any way to deal with this?

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