??????Oracle Service Cloud??
- by hamsun
Adriana
Garjoaba,Oracle,2014?5?16?
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?
?:Sarah
Anderson
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Oracle Service Cloud?
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Sarah Anderson?RightNow?
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?????????????,????Oracle
RightNow?
?:
o RightNow Customer Service
Administration
o RightNow Analytics
o RightNow
Customer Portal Designer and
Contact Center Experience Designer Administration
o RightNow Marketing and Feedback
??RightNow?????
RightNow??????????????,????????????????????? ????????RightNow??,?????????????????????,????????????,???????
