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  • Great User Group if based near Gloucester + Links from Entity Framework 4.0 session

    - by Eric Nelson
    I had a really fun evening doing “my final” EF 4.0 session last night (26th May 2010) at GL.NET based out of Gloucester (although secretly I made it into a IronRuby and Windows Azure session). They are a great crowd and Jimmy makes for a fantastic host + it is a very nice venue (Symantec offices in Gloucester, lots of parking, good room etc) + free pizza + free SWAG + trip to pub afterwards (the topics were very varied!). What more could you ask for? The next session is June 16th and will be on multi-tenanted ASP.NET MVC and comes highly recommended. Links from my session: Entity Framework 4 Resources http://bit.ly/ef4resources Entity Framework Team Blog http://blogs.msdn.com/adonet Entity Framework Design Blog http://blogs.msdn.com/efdesign/ The must have LINQPad http://www.linqpad.net Entity Framework Profile http://efprof.com/  IronRuby info on my blog http://geekswithblogs.net/iupdateable/category/10076.aspx

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  • Google I/O 2012 - Making Good Apps Great: More Advanced Topics for Expert Android Developers

    Google I/O 2012 - Making Good Apps Great: More Advanced Topics for Expert Android Developers Reto Meier In a follow-up to last year's session, I'll demonstrate how to use advanced Android techniques to take a good app and transform it into a polished product, without being a resource hog. Features advanced coding tips and tricks, bandwidth-saving techniques, implementation patterns, exposure to some of the lesser-known API features, and insight into how to minimize battery drain by ensuring your app is a good citizen on the carrier network. For all I/O 2012 sessions, go to developers.google.com From: GoogleDevelopers Views: 2193 69 ratings Time: 58:35 More in Science & Technology

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  • One Week on New Servers and Everything is Great

    - by Jeff Julian
    It has been a week since we moved our Geekswithblogs.net System to a new set of load balanced servers and everything has been going great.  I am so amazed at the performance of the new hardware.  On average, we only use less than 5% of the CPU at any given moments or the database and web servers.  I have seen a performance boost in page load as well, but I will have to confirm that with the statistics as they roll in.  This is all in preparation for a new community we are launching with some friends that we will be announcing shortly.  We will be launching a nice little contest for our bloggers as well. Technorati Tags: Geekswithblogs.net,Hardware

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  • Great resources for educators

    - by T
    Originally posted on: http://geekswithblogs.net/tburger/archive/2014/05/20/great-resources-for-educators.aspxcurrent as of 5/20/14.  In no particular order.  Virtual Academy Free Microsoft Training Delivered by Experts Dream Spark Library of software and resources for students Azure in Education Microsoft provides grants for educators wanting to use Azure in their curricula. Woot Studio Tower Game Starter Kit and Platformer Starter Kit Nokia DVLUP Nokia DVLUP.  Have fun, earn rewards, build new ideas. Faculty Connection Faculty Resources and community Microsoft IT Academy academic institutions and their educators, students and staff get digital curriculum and certifications for fundamental technology skills Biz Spark not really for the educators but in continuing education can be  of interest to the students

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  • Great job offer..but I have uneasy feeling [closed]

    - by New Hire
    I just got an offer for a great opportunity, location, salary...but something seams odd. During my interview, for the position of software engineer, it was very relaxed and casual. Which was very nice. But I got the odd sense that I already had the job and that this was just a "getting to know you" conversation. Then, when they never did any code testing or assignment to demonstrate my skills I thought that really odd. It's like I got hired straight from my resume. I'm uncomfortable with this because I'd rather know now, that I don't meet their needs, rather than after 3 months. (Which is when benefits kick in and they say they'll convert me from temp. employee) This sounds like temp-to-hire or contract-to-hire.

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  • What should someone learn to become a great web-app builder by 2015

    - by rickdronkers
    My brother just started learning some html/css at school and he loves it. He asked me to give my advice on what languages to learn in order to build great web-apps by the time he leaves school. (2015 or something like that.) I did some research, and right now I want to tell him (in this particular order): HTML - HTML5 CSS - CSS3 Javascript - jQuery - AJAX PHP - Zend Framework MySQL Ruby - RoR I would like to know if this is correct before I waste his time. Stackoverflow seems like a place where people know the answer to these kind of questions ;). Thanks!

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  • Building Great-Looking, Usable Apps: A two-day workshop applying Oracle’s best UX practices in ADF

    - by mvaughan
    By Misha Vaughan, Oracle Applications User ExperienceI have been with Oracle for more than 12 years. It is a company that has granted me extraordinary creative freedom to help deliver compelling experiences for customers.I am beyond proud to talk about one of the experiences we just took for a test drive. Recently, we delivered a first-of-its-kind, three-team collaboration, train-the-trainer event in Reading, U.K., on building great-looking, usable apps based on Oracle Fusion Applications -- using the ADF tool kit. A new kind of workshopKevin Li, Platform Product Director, asked the Oracle Applications User Experience VP, Jeremy Ashley, if the team had anything to help partners and customers build applications that looked like Fusion. He was receiving this request from European partners and customers.Some quick conversations ensued, and the idea for the workshop was born: We would conduct an experiment.  We would work with feedback from the key Platform Technology Solutions (PTS) trainers under Andre Pavanello, Director, Platform Technology Solutions, in Europe, Middle East, and Africa. We would partner with the ADF team lead by Grant Ronald, Director of Product Management, title> and leverage the Applications UX expertise in Ashley’s team.The goal: Create a pilot workshop that in two days would explain to an ADF developer how to leverage the next-generation user experience best-practices developed for Fusion Apps. Why? Customers who need integrations with Oracle Fusion Applications, who are looking for custom applications that need to co-exist with Fusion, or who quite simply want a next-generation design for a custom app, need their solutions to reflect the next-generation research and design.Building an event for an ADF developerThe biggest hurdle was figuring out where to start.  How far into user experience country do you take an ADF developer? How far into ADF do you need to go if you are a UX professional?After some time in the UX kitchen, the workshop recipe looked like this: Mix equal parts: Fusion user experience design principles and functional design patterns The art and science behind UX How to wireframe designs that you can build in Fusion How to translate those designs into an ADF application Ultan O’Broin, Director of Global User Experience, explaining the trouble ticket wireframe design exerciseLynn Munsinger, Senior Group Product Manager, explaining the follow-on trouble ticket ADF coding exercise For spice, add:•    Debra Lilley, Fujitsu and ACE director, showcasing some of the latest ADF design work in the new face of Fusion Applications •    Partner show-and-tell of example apps they have built with FMW and ADF that are dynamic, beautiful, and interactive.Debra Lilley, Oracle ACE Director and Fujitsu Fusion Champion on the new face of Fusion built with ADF and Fusion extensibility with composers as a window into “the possible”?The taste testThis first go-round of the workshop was aimed squarely at ADF developers and partners.  We were privileged to have participation and feedback from:•    Sten Vesterli, Scott/Tiger S. A., Denmark•    John Sim, Fishbowl Solutions, UK•    Josef Huber, Primus Delphi Group, Munich•    Thaddaus Weindl, Primus Delphi, Group , Munich•    Praveen Pillalamarri, EiS Technologies, Bangalore•    Balaji Kamepalli, EiS Technologies, Bangalore•    Plinio Arbizu, Services & Processes Solutions S. A., Mexico•    Yannick Ongena, infoMENTUM, UK•    Jakub Ciszek, infoMENTUM, UK•    Mauro Flores, infoMENTUM, UK•    Matteo Formica, infoMENTUM, UKRichard Bingham, Oracle, Mauro Flores and Matteo Formica, infoMENTUMWhy is this so exciting?  Oracle has invested heavily in the research and development of the Oracle Fusion Applications user experience. This investment has been and continues to be applied across the product lines. Now, we finally get to teach customers and partners how to take advantage of this investment for custom solutions.This event was a pilot to test-drive the content, as well as a train-the-trainer event that our EMEA colleagues will be using with partners who want to build with Fusion Apps design patterns.What did attendees think?"I liked most the science stuff, like eye-tracking, design patterns and best-practice (color, contrast),” Josef Huber said. “It was a very good introduction to UI design, and most developers and project managers are very bad in that.  So this course would be good for all developers and even project managers." Team Anonymous: John Sim, Fishbowl Solutions, Flavius Sana, Oracle, Josef Huber, infoMENTUM, Mireille Duroussaud, Oracle. Winners of the wireframing design exercise.  Sten Vesterli, of Scott/Tiger, said he attended to learn techniques he could use in his own projects. He wants to ensure that his applications better meet the needs of his users, and he said sessions during the workshop on user interface design and wireframing were most useful to him.  “Go to this event to learn the art and science of good user interfaces from people who really know how to do it,” he said.Sten Vesterli, Scott/Tiger, Angelo Santagata, Oracle Plinio Arbizu said the workshop fulfilled his goals, thanks to the recommendations given in how to design user interfaces to facilitate the adoption of applications among the final users. “The workshop combined these recommendations with an exercise that improved the technical comprehension, permitting the usage of JDeveloper to set forth our solutions,” he said. He added: “The first session that I really enjoyed was the five Fusion design principles. It was incredible to discover how these simple principles were included in an inherit manner in Fusion Applications, and I had been using many of them applying only ADF components.  Another topic that I enjoyed a lot was the eight recommendations about the visual design of UIs. The issues that were raised in that lesson are unknown to the developers and of great value to achieve an attractive presentation layer to the end users.  Participate in this workshop, and include these usability features in your projects and in this manner not only to facilitate and improve the user productivity, but also to distinguish you as a professional who takes advantage fully of the functionalities offered by Oracle technology. Praveen Pillalamarri came to the workshop to learn about the difficulties faced in UI and UX development, and how this can be resolved with the help of ADF.  He also appreciated the opportunity to talk with other individuals who came to the workshop. Pillalmarri said, “The way we looked at things in terms of work and projects were sharpened.  UI and UX design knowledge shared by you was quite interesting, especially the minute things which we ignored in the UI or UX design.” Plinio Arbizu, Services & Processes Solutions S. A., Richard Bingham, Oracle, Balaji Kamepalli, & Praveen Pillalamarri, EiS TechnologiesReady to spread the wordIn EMEA, Oracle customers and partners have access to three world-class trainers via Platform Technology Solutions: Mireille Duroussaud, Flavius Sana, and Angelo Santagata. Contact Andre Pavanello if you like to experience this workshop firsthand, or you have customers or partners who would benefit from the training.We are looking to bring the event to the U.S. in spring 2013. If you have interest in this kind of a workshop, leave a comment below. For those who want to follow the action, join the ADF Enterprise Methodology Group run by Oracle’s Chris Muir. Ask questions and continue with the conversation in this forum, or check blogs.oracle.com/usableapps for topics emerging from the workshop.

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  • Alice In Wonderland: Good, but not Great

    - by Theo Moore
    We went to see Alice In Wonderland today. We both like Tim Burton a lot (the stranger the better) and like Johnny Depp very well also. After seeing all the previews and such, we were fired up to see this film. Honestly, I thought it was good but not great. I was prepared to be wow-ed, but I wasn't. Perhaps I expected too much. I did like it, but I'll not own it nor would I expect to see it again...unless someone I know decides they want to see it. I was about to say something to reassure you that I wasn't going to provide any spoilers but two things occurred to me: one, I never give spoilers and two, why worry about spoilers for a film that so closely follows a book? My comments about the film are hard to describe, but the basic gist is that it doesn't really feel like it..."works" to me. I can't get any more specific than that, much as I'd like to do so. Something about it seems sort of disjointed and not in that Alice way you'd expect. My only specific comment is that I didn't like the actor who plays Alice very well. She was very flat and just didn't sell he character to me. She seemed a bit, well, plastic. Depp was as good as you'd expect him to be, I am happy to say. Obviously Lewis Carroll couldn't have imagined this made into film, but I can't help thinking that he'd see this and say that Depp was the perfect Mad Hatter. So, I'd definitely recommend seeing it (we saw it in 3D which was cool, but not really necessary) at least once, but don't be surprised if you're kinda meh afterwards.

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  • Great Free Courses on Building HTML5 apps using ASP.NET Web API, Knockout.js and jQuery

    - by ScottGu
    Pluralsight has developed some great training courses on the new .NET 4.5 and VS 2012 release, including two fantastic courses from John Papa that cover how to build HTML5 web apps using ASP.NET Web API, Knockout and jQuery: Single Page Apps with HTML5, Web API, Knockout and jQuery Building HTML5 and JavaScript Apps with MVVM and Knockout Free 1-Month Subscription to the Courses Pluralsight is offering a special promotion that allows you to get a free 1-month subscription to watch the above courses at no cost.  There is no obligation to buy anything at the end of the offer and you don’t need to supply a credit card in order to take part in it. To get access to the course you simply follow @pluralsight and @john_papa on Twitter and then visit this page and enter your Twitter name using the form on it.  Pluralsight will then send you a private twitter message containing the access code that you can use to subscribe to the courses (and download the course exercise files).  Once you are subscribed to the course you have one month to watch the course (and you can watch it as many times as you want during the month). Pluralsight is running the promotion through Sept 18th – so sign-up now to get access.  Once you are signed up you then have a month to watch the course. Hope this helps, Scott P.S. And if you are new to Twitter you can also optionally follow me: @scottgu

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  • Great Blogs About Oracle Solaris 11

    - by Markus Weber
    Now that Oracle Solaris 11 has been released, why not blog about blogs. There is of course a tremendous amount of resource and information available, but valuable insights directly from people actually building the product is priceless. Here's a list of such great blogs. NOTE: If you think we missed some good ones, please let us know in the comments section !  Topic Title Author Top 11 Things My 11 favourite Solaris 11 features Darren Moffat Top 11 Things These are 11 of my favorite things! Mike Gerdts Top 11 Things 11 reason to love Solaris 11     Jim Laurent SysAdmin Resources Solaris 11 Resources for System Administrators Rick Ramsey Overview Oracle Solaris 11: The First Cloud OS Larry Wake Overview What's a "Cloud Operating System"? Harry Foxwell Overview What's New in Oracle Solaris 11 Jeff Victor Try it ! Virtually the fastest way to try Solaris 11 (and Solaris 10 zones) Dave Miner Upgrade Upgrading Solaris 11 Express b151a with support to Solaris 11 Alan Hargreaves IPS The IPS System Repository Tim Foster IPS Building a Solaris 11 repository without network connection Jim Laurent IPS IPS Self-assembly – Part 1: overlays Tim Foster IPS Self assembly – Part 2: multiple packages delivering configuration Tim Foster Security Immutable Zones on Encrypted ZFS Darren Moffat Security User home directory encryption with ZFS Darren Moffat Security Password (PAM) caching for Solaris su - "a la sudo" Darren Moffat Security Completely disabling root logins on Solaris 11 Darren Moffat Security OpenSSL Version in Solaris Darren Moffat Security Exciting Crypto Advances with the T4 processor and Oracle Solaris 11 Valerie Fenwick Performance Critical Threads Optimization Rafael Vanoni Performance SPARC T4-2 Delivers World Record SPECjvm2008 Result with Oracle Solaris 11 BestPerf Blog Performance Recent Benchmarks Using Oracle Solaris 11 BestPerf Blog Predictive Self Healing Introducing SMF Layers Sean Wilcox Predictive Self Healing Oracle Solaris 11 - New Fault Management Features Gavin Maltby Desktop What's new on the Solaris 11 Desktop? Calum Benson Desktop S11 X11: ye olde window system in today's new operating system Alan Coopersmith Desktop Accessible Oracle Solaris 11 - released! Peter Korn

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  • May I know what python is great at [on hold]

    - by user108437
    I am amazed by python on how tidy the code is, so i decided to learn it, and 2 days pass and I am completely in love with python, but I just code it for hobby thing like chatting robot, uploading to file hosting scripts, etc that small tools for my own daily internet life, and not much for work. I can't find a real life usage of python here. I live in Singapore, when I see in the job skill needed, from those companies hiring, only one asking for python. so I begin to be doubtful whether this skill of mine really worth my time investing it? I also heard about django, and don't know how much popular it is comparing to asp.net. So i ask your help to tell me your country and how popular python there and whether you like python or not? I really like python because of the easy scripting language (not complicated like C++) but the usefulness is almost near C++ where many open source library out there that can run both in windows and linux, so the portability is great! i just want to justify my time for learning python, as because my job does not require python, and I don't have much time at home to learn something new.

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  • JavaOne Russia: Great Line Up

    - by Geertjan
    I'm (we're) in New York, a week of vacation. (Growing list of photos can be found here.) A week in Brooklyn, and around, flea markets, book stores, museums, music. One of several highlights will be seeing "Death of a Salesman" with Philip Seymour Hoffman in the main role, tomorrow. However, mentally, at least partly, I'm in Moscow, at JavaOne Moscow, 17 & 18 April. http://www.oracle.com/javaone/ru-en/index.html I'm doing two items there, thankfully on the first day, I always think the sooner the better: Tuesday 12:30 - 13:15 -- Unlocking the Java EE 6 Platform (in the Keynote Hall) Tuesday 16:30 - 18:15 -- Rapid Corporate Desktop Development (in HOL Room) Several speakers I'm looking forward to seeing there include Bert Ertman who will be talking about Spring/Java EE 6 migration, Dalibor Topic talking about Lambda expressions in JDK 8, Arun Gupta with his Java EE 6 HOL (appears to be a partial overlap with my session), and various others. And I hope I will make it to Angela Caicedo's HOL on JavaFX. The whole program, which is available via the link above, indicates that many (dare I say "most"?) of the sessions will be using NetBeans in one way or another. Looks like it will be a great conference.

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  • A Great Work : ADF Architecture TV

    - by mustafakaya
    I would like to information about Oracle ADF Product Management's great work ; ADF Architecture TV. This channel has various subjects such as before start a new ADF or any software project what will you need or how can you select team member's skills, or how to implement and design an ADF projects etc. When developing with a new technology, one of the challenges for technical staff is to both learn the features of the technology and how to implement them, and also consider the broader concepts of design, engineering and architecture. Many an IT project has come undone because IT staff have been focused on the nitty gritty details of writing software, rather than looking at the "bigger picture" of how it will all go together. Oracle's "ADF Architecture TV" plans to address this issue by focusing on architectural issues and developer guidelines for writing ADF software solutions. The goal, to give ADF developers an understanding of the decisions you need to build a successful ADF application, potential architectural blueprints to choose from when putting the ADF application together, and potential best practices to take back to your development team.  You can click here for ADF Architecture TV. 

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  • BUILD 2013 Sessions&ndash;Building Great Windows Phone UI in XAML

    - by Tim Murphy
    Originally posted on: http://geekswithblogs.net/tmurphy/archive/2013/06/27/build-2013-sessionsndashbuilding-great-windows-phone-ui-in-xaml.aspx Even the simplest of smart phone apps can be a challenge to give a compelling UI regardless of the platform.  Windows Phone and XAML are no exception.  That is what got my interest in this session by Shawn Oster.  He took a checklist type approach to the subject is good considering that is about the only way that many us get things done. Shawn started out giving us a set of bad design/good design examples.  They very effectively showed how good design gives a sense of professionalism to your app that could determine if your wonderful idea actually makes money is DOA. I won’t go over all his points since you will be able to get the session online, but a few of his checklist points included design from the beginning instead of as an afterthought, not being afraid to leave white space and making sure your application elegantly supports both landscape and portrait modes.  The many gems make this a must watch for any developers who struggle with visual design. del.icio.us Tags: BUILD 2013,Windows Phone,XAML,Design

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  • SQLAuthority News – Presenting at Great Indian Developer Summit 2012 – SQL Server Misconception and Resolutions

    - by pinaldave
    Earlier during TechEd 2012, I presented a session on SQL Server Misconception and Resolutions. It was a pleasure to present this session with Vinod Kumar during the event. Great Indian Developer Summit is around the corner and I will be presenting there once again with the same topic. We had an excellent response during the last event; the hall was so filled, but there were plenty who were not able to get into the session as there was no place for them to sit or stand inside. Well, here is another chance for all who missed the presentation. New Additions During the last session, we were a two-presenter tag team, and we presented the session in a sense that it would suit two speakers in one stage. But this time, I am the only presenter, so I decided to present this session in a much different way. I will still assume there are two presenters. One of the presenters will be me, of course, and the second person will be YOU! Yes, you read that right – you will be presenting this session with me. If you wonder how, well, you will have to attend the session to figure it out. Talking Points We will be talking about the following topics in the session which we will relate to SQL Server: Moon Landing Napoléon Bonaparte Wall of China Bollywood …and of course, SQL Server itself. I promise that this 45 minute- presentation will be the one of the highlights of the event for you. Goodies I can only promise 20 goodies as of the moment. I might bring more when you meet me there. Session Details Title: SQL Server Misconceptions and Resolution – A Practical Perspective (Add to Calendar) Abstract: “The earth is flat”! – An ancient common misconception, which has been proven incorrect as we progressed in modern times. In this session, we will see various database misconceptions prevailing and their resolutions with the aid of the demos. In this unique session, the audience will be a part of the conversation and resolution. Date and Time: April 17, 2012, 16:55 to 17:40 Location: J. N. Tata Auditorium, National Science Symposium Complex (NSSC), Bangalore, India Add to Calendar Reference : Pinal Dave (http://blog.sqlauthority.com) Filed under: PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, SQLAuthority Author Visit, SQLAuthority News, T SQL, Technology

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  • Thank You for a Great Welcome for Oracle GoldenGate 11g Release 2

    - by Irem Radzik
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:Calibri; mso-fareast-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Yesterday morning we had two launch webcasts for Oracle GoldenGate 11g Release 2. I had the pleasure to present, as well as moderate the Q&A panels in both of these webcasts. Both events had hundreds of live attendees, sending us over 150 questions. Even though we left 30 minutes for Q&A, it was not nearly enough time to address for all the insightful questions our audience sent. Our product management team and I really appreciate the interaction we had yesterday and we are starting to respond back with outstanding questions today. Oracle GoldenGate’s new release launch also had great welcome from the media. You can find the links for various articles on the new release below: ITBusinessEdge Oracle Embraces Cross-Platform Data Integration Information Week: Oracle Real-Time Advance Taps Compressed Data Integration Developer News, Oracle GoldenGate Adds Deeper Oracle Integration, Extends Real-Time Performance CIO, Oracle GoldenGate Buddies Up with Sibling Software DBTA, Real-Time Data Integration: Oracle GoldenGate 11g Release 2 Now Available CBR Oracle unveils GoldenGate 11g Release 2 real-time data integration application In this blog, I want to address some of the frequently asked questions that came up during the webcasts. You can find the top questions and their answers along with related resources below. We will continue to address frequently asked questions via future blogs. Q: Will the new Integrated Capture for Oracle Database replace the Classic Capture? If not, which one do I use when? A: No, Classic Capture will be around for long time. Core platform specific features, bug fixes, and patches will be available for both Capture processes.Oracle Database specific features will be only available in the Integrated Capture. The Integrated Capture for Oracle Database is an option for users that need to capture data from compressed tables or need support for XML data types, XA on RAC. Users who don’t leverage these features should continue to use our Classic Capture. For more information on Oracle GoldenGate 11g Release 2 I recommend to check out the White paper: Oracle GoldenGate 11gR2 New Features as well as other technical white papers we have on OTN.                                                         For those of you coming to OpenWorld, please attend the related session: Extracting Data in Oracle GoldenGate Integrated Capture Mode, Monday Oct 1st 1:45pm Moscone South – 102 to learn more about this new feature. Q: What is new in Conflict Detection and Resolution? And how does it work? A: There are now pre-built functions to identify the conditions under which an error occurs and how to handle the record when the condition occurs. Error conditions handled include inserts into a target table where the row already exists, updates or deletes to target table rows that exist, but the original source data (before columns) do not match the existing data in the target row, and updates or deletes where the row does not exist in the target database table.Foreach of these conditions a method to handle the error is specified.  Please check out our recent blog on this topic and the White paper: Oracle GoldenGate 11gR2 New Features white paper.  Also, for those attending OpenWorld please attend the session: Best Practices for Conflict Detection and Resolution in Oracle GoldenGate for Active/Active-  Wednesday Oct 3rd  3:30pm Mascone 3000 Q: Does Oracle GoldenGate Veridata and the Management Pack require additional licenses, or is it incorporated with the GoldenGate license? A: Oracle GoldenGate Veridata and Oracle Management Pack for Oracle GoldenGate are additional products and require separate licenses. Please check out Oracle's price list here. Q: Does GoldenGate - Oracle Enterprise Manager Plug-in require additional license? A: Oracle Enterprise Manager Plug-in is included in the Oracle Management Pack for Oracle GoldenGate license, which is separate from Oracle GoldenGate license. There is no separate license for the Enterprise Manager Plug-in by itself. Oracle GoldenGate Monitor, Oracle GoldenGate Director, and Enterprise Manager Plug-in are included in the Management Pack for Oracle GoldenGate license. Please check out Management Pack for Oracle GoldenGate data sheet for more info on this product bundle. Q: Is Oracle GoldenGate replacing Oracle Streams product? A: Oracle GoldenGate is the strategic data replication product. Therefore, Oracle Streams will continue to be supported, but will not be actively enhanced. Rather, the best elements of Oracle Streams will be added to Oracle GoldenGate. Conflict management is one of them and with the latest release Oracle GoldenGate has a more advanced conflict management offering. Current customers depending on Oracle Streams will continue to be fully supported. Q: How is Oracle GoldenGate different than Oracle Data Integrator? A: Oracle Data Integrator is designed for fast bulk data movement and transformation between heterogeneous systems, while GoldenGate is designed for real-time movement of transactions between heterogeneous systems. These two products are completely complementary where GoldenGate provides low-impact real-time change data capture and delivery to a staging area on the target. And Oracle Data Integrator transforms this data and loads the DW tables. In fact, Oracle Data Integrator integrates with GoldenGate to use GoldenGate’s Capture process as one option for its CDC mechanism. We have several customers that deployed GoldenGate and ODI together to feed real-time data to their data warehousing solutions. Please also check out Oracle Data Integrator Changed Data Capture with Oracle GoldenGate Data Sheet (PDF). Thank you again very much for welcoming Oracle GoldenGate 11g Release 2 and stay in touch with us for more exciting news, updates, and events.

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  • Announcing: Great Improvements to Windows Azure Web Sites

    - by ScottGu
    I’m excited to announce some great improvements to the Windows Azure Web Sites capability we first introduced earlier this summer.  Today’s improvements include: a new low-cost shared mode scaling option, support for custom domains with shared and reserved mode web-sites using both CNAME and A-Records (the later enabling naked domains), continuous deployment support using both CodePlex and GitHub, and FastCGI extensibility.  All of these improvements are now live in production and available to start using immediately. New “Shared” Scaling Tier Windows Azure allows you to deploy and host up to 10 web-sites in a free, shared/multi-tenant hosting environment. You can start out developing and testing web sites at no cost using this free shared mode, and it supports the ability to run web sites that serve up to 165MB/day of content (5GB/month).  All of the capabilities we introduced in June with this free tier remain the same with today’s update. Starting with today’s release, you can now elastically scale up your web-site beyond this capability using a new low-cost “shared” option (which we are introducing today) as well as using a “reserved instance” option (which we’ve supported since June).  Scaling to either of these modes is easy.  Simply click on the “scale” tab of your web-site within the Windows Azure Portal, choose the scaling option you want to use with it, and then click the “save” button.  Changes take only seconds to apply and do not require any code to be changed, nor the app to be redeployed: Below are some more details on the new “shared” option, as well as the existing “reserved” option: Shared Mode With today’s release we are introducing a new low-cost “shared” scaling mode for Windows Azure Web Sites.  A web-site running in shared mode is deployed in a shared/multi-tenant hosting environment.  Unlike the free tier, though, a web-site in shared mode has no quotas/upper-limit around the amount of bandwidth it can serve.  The first 5 GB/month of bandwidth you serve with a shared web-site is free, and then you pay the standard “pay as you go” Windows Azure outbound bandwidth rate for outbound bandwidth above 5 GB. A web-site running in shared mode also now supports the ability to map multiple custom DNS domain names, using both CNAMEs and A-records, to it.  The new A-record support we are introducing with today’s release provides the ability for you to support “naked domains” with your web-sites (e.g. http://microsoft.com in addition to http://www.microsoft.com).  We will also in the future enable SNI based SSL as a built-in feature with shared mode web-sites (this functionality isn’t supported with today’s release – but will be coming later this year to both the shared and reserved tiers). You pay for a shared mode web-site using the standard “pay as you go” model that we support with other features of Windows Azure (meaning no up-front costs, and you pay only for the hours that the feature is enabled).  A web-site running in shared mode costs only 1.3 cents/hr during the preview (so on average $9.36/month). Reserved Instance Mode In addition to running sites in shared mode, we also support scaling them to run within a reserved instance mode.  When running in reserved instance mode your sites are guaranteed to run isolated within your own Small, Medium or Large VM (meaning no other customers run within it).  You can run any number of web-sites within a VM, and there are no quotas on CPU or memory limits. You can run your sites using either a single reserved instance VM, or scale up to have multiple instances of them (e.g. 2 medium sized VMs, etc).  Scaling up or down is easy – just select the “reserved” instance VM within the “scale” tab of the Windows Azure Portal, choose the VM size you want, the number of instances of it you want to run, and then click save.  Changes take effect in seconds: Unlike shared mode, there is no per-site cost when running in reserved mode.  Instead you pay only for the reserved instance VMs you use – and you can run any number of web-sites you want within them at no extra cost (e.g. you could run a single site within a reserved instance VM or 100 web-sites within it for the same cost).  Reserved instance VMs start at 8 cents/hr for a small reserved VM.  Elastic Scale-up/down Windows Azure Web Sites allows you to scale-up or down your capacity within seconds.  This allows you to deploy a site using the shared mode option to begin with, and then dynamically scale up to the reserved mode option only when you need to – without you having to change any code or redeploy your application. If your site traffic starts to drop off, you can scale back down the number of reserved instances you are using, or scale down to the shared mode tier – all within seconds and without having to change code, redeploy, or adjust DNS mappings.  You can also use the “Dashboard” view within the Windows Azure Portal to easily monitor your site’s load in real-time (it shows not only requests/sec and bandwidth but also stats like CPU and memory usage). Because of Windows Azure’s “pay as you go” pricing model, you only pay for the compute capacity you use in a given hour.  So if your site is running most of the month in shared mode (at 1.3 cents/hr), but there is a weekend when it gets really popular and you decide to scale it up into reserved mode to have it run in your own dedicated VM (at 8 cents/hr), you only have to pay the additional pennies/hr for the hours it is running in the reserved mode.  There is no upfront cost you need to pay to enable this, and once you scale back down to shared mode you return to the 1.3 cents/hr rate.  This makes it super flexible and cost effective. Improved Custom Domain Support Web sites running in either “shared” or “reserved” mode support the ability to associate custom host names to them (e.g. www.mysitename.com).  You can associate multiple custom domains to each Windows Azure Web Site.  With today’s release we are introducing support for A-Records (a big ask by many users). With the A-Record support, you can now associate ‘naked’ domains to your Windows Azure Web Sites – meaning instead of having to use www.mysitename.com you can instead just have mysitename.com (with no sub-name prefix).  Because you can map multiple domains to a single site, you can optionally enable both a www and naked domain for a site (and then use a URL rewrite rule/redirect to avoid SEO problems). We’ve also enhanced the UI for managing custom domains within the Windows Azure Portal as part of today’s release.  Clicking the “Manage Domains” button in the tray at the bottom of the portal now brings up custom UI that makes it easy to manage/configure them: As part of this update we’ve also made it significantly smoother/easier to validate ownership of custom domains, and made it easier to switch existing sites/domains to Windows Azure Web Sites with no downtime. Continuous Deployment Support with Git and CodePlex or GitHub One of the more popular features we released earlier this summer was support for publishing web sites directly to Windows Azure using source control systems like TFS and Git.  This provides a really powerful way to manage your application deployments using source control.  It is really easy to enable this from a website’s dashboard page: The TFS option we shipped earlier this summer provides a very rich continuous deployment solution that enables you to automate builds and run unit tests every time you check in your web-site, and then if they are successful automatically publish to Azure. With today’s release we are expanding our Git support to also enable continuous deployment scenarios and integrate with projects hosted on CodePlex and GitHub.  This support is enabled with all web-sites (including those using the “free” scaling mode). Starting today, when you choose the “Set up Git publishing” link on a website’s “Dashboard” page you’ll see two additional options show up when Git based publishing is enabled for the web-site: You can click on either the “Deploy from my CodePlex project” link or “Deploy from my GitHub project” link to walkthrough a simple workflow to configure a connection between your website and a source repository you host on CodePlex or GitHub.  Once this connection is established, CodePlex or GitHub will automatically notify Windows Azure every time a checkin occurs.  This will then cause Windows Azure to pull the source and compile/deploy the new version of your app automatically.  The below two videos walkthrough how easy this is to enable this workflow and deploy both an initial app and then make a change to it: Enabling Continuous Deployment with Windows Azure Websites and CodePlex (2 minutes) Enabling Continuous Deployment with Windows Azure Websites and GitHub (2 minutes) This approach enables a really clean continuous deployment workflow, and makes it much easier to support a team development environment using Git: Note: today’s release supports establishing connections with public GitHub/CodePlex repositories.  Support for private repositories will be enabled in a few weeks. Support for multiple branches Previously, we only supported deploying from the git ‘master’ branch.  Often, though, developers want to deploy from alternate branches (e.g. a staging or future branch). This is now a supported scenario – both with standalone git based projects, as well as ones linked to CodePlex or GitHub.  This enables a variety of useful scenarios.  For example, you can now have two web-sites - a “live” and “staging” version – both linked to the same repository on CodePlex or GitHub.  You can configure one of the web-sites to always pull whatever is in the master branch, and the other to pull what is in the staging branch.  This enables a really clean way to enable final testing of your site before it goes live. This 1 minute video demonstrates how to configure which branch to use with a web-site. Summary The above features are all now live in production and available to use immediately.  If you don’t already have a Windows Azure account, you can sign-up for a free trial and start using them today.  Visit the Windows Azure Developer Center to learn more about how to build apps with it. We’ll have even more new features and enhancements coming in the weeks ahead – including support for the recent Windows Server 2012 and .NET 4.5 releases (we will enable new web and worker role images with Windows Server 2012 and .NET 4.5 next month).  Keep an eye out on my blog for details as these new features become available. Hope this helps, Scott P.S. In addition to blogging, I am also now using Twitter for quick updates and to share links. Follow me at: twitter.com/scottgu

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  • More Great Improvements to the Windows Azure Management Portal

    - by ScottGu
    Over the last 3 weeks we’ve released a number of enhancements to the new Windows Azure Management Portal.  These new capabilities include: Localization Support for 6 languages Operation Log Support Support for SQL Database Metrics Virtual Machine Enhancements (quick create Windows + Linux VMs) Web Site Enhancements (support for creating sites in all regions, private github repo deployment) Cloud Service Improvements (deploy from storage account, configuration support of dedicated cache) Media Service Enhancements (upload, encode, publish, stream all from within the portal) Virtual Networking Usability Enhancements Custom CNAME support with Storage Accounts All of these improvements are now live in production and available to start using immediately.  Below are more details on them: Localization Support The Windows Azure Portal now supports 6 languages – English, German, Spanish, French, Italian and Japanese. You can easily switch between languages by clicking on the Avatar bar on the top right corner of the Portal: Selecting a different language will automatically refresh the UI within the portal in the selected language: Operation Log Support The Windows Azure Portal now supports the ability for administrators to review the “operation logs” of the services they manage – making it easy to see exactly what management operations were performed on them.  You can query for these by selecting the “Settings” tab within the Portal and then choosing the “Operation Logs” tab within it.  This displays a filter UI that enables you to query for operations by date and time: As of the most recent release we now show logs for all operations performed on Cloud Services and Storage Accounts.  You can click on any operation in the list and click the “Details” button in the command bar to retrieve detailed status about it.  This now makes it possible to retrieve details about every management operation performed. In future updates you’ll see us extend the operation log capability to apply to all Windows Azure Services – which will enable great post-mortem and audit support. Support for SQL Database Metrics You can now monitor the number of successful connections, failed connections and deadlocks in your SQL databases using the new “Dashboard” view provided on each SQL Database resource: Additionally, if the database is added as a “linked resource” to a Web Site or Cloud Service, monitoring metrics for the linked SQL database are shown along with the Web Site or Cloud Service metrics in the dashboard. This helps with viewing and managing aggregated information across both resources in your application. Enhancements to Virtual Machines The most recent Windows Azure Portal release brings with it some nice usability improvements to Virtual Machines: Integrated Quick Create experience for Windows and Linux VMs Creating a new Windows or Linux VM is now easy using the new “Quick Create” experience in the Portal: In addition to Windows VM templates you can also now select Linux image templates in the quick create UI: This makes it incredibly easy to create a new Virtual Machine in only a few seconds. Enhancements to Web Sites Prior to this past month’s release, users were forced to choose a single geographical region when creating their first site.  After that, subsequent sites could only be created in that same region.  This restriction has now been removed, and you can now create sites in any region at any time and have up to 10 free sites in each supported region: One of the new regions we’ve recently opened up is the “East Asia” region.  This allows you to now deploy sites to North America, Europe and Asia simultaneously.  Private GitHub Repository Support This past week we also enabled Git based continuous deployment support for Web Sites from private GitHub and BitBucket repositories (previous to this you could only enable this with public repositories).  Enhancements to Cloud Services Experience The most recent Windows Azure Portal release brings with it some nice usability improvements to Cloud Services: Deploy a Cloud Service from a Windows Azure Storage Account The Windows Azure Portal now supports deploying an application package and configuration file stored in a blob container in Windows Azure Storage. The ability to upload an application package from storage is available when you custom create, or upload to, or update a cloud service deployment. To upload an application package and configuration, create a Cloud Service, then select the file upload dialog, and choose to upload from a Windows Azure Storage Account: To upload an application package from storage, click the “FROM STORAGE” button and select the application package and configuration file to use from the new blob storage explorer in the portal. Configure Windows Azure Caching in a caching enabled cloud service If you have deployed the new dedicated cache within a cloud service role, you can also now configure the cache settings in the portal by navigating to the configuration tab of for your Cloud Service deployment. The configuration experience is similar to the one in Visual Studio when you create a cloud service and add a caching role.  The portal now allows you to add or remove named caches and change the settings for the named caches – all from within the Portal and without needing to redeploy your application. Enhancements to Media Services You can now upload, encode, publish, and play your video content directly from within the Windows Azure Portal.  This makes it incredibly easy to get started with Windows Azure Media Services and perform common tasks without having to write any code. Simply navigate to your media service and then click on the “Content” tab.  All of the media content within your media service account will be listed here: Clicking the “upload” button within the portal now allows you to upload a media file directly from your computer: This will cause the video file you chose from your local file-system to be uploaded into Windows Azure.  Once uploaded, you can select the file within the content tab of the Portal and click the “Encode” button to transcode it into different streaming formats: The portal includes a number of pre-set encoding formats that you can easily convert media content into: Once you select an encoding and click the ok button, Windows Azure Media Services will kick off an encoding job that will happen in the cloud (no need for you to stand-up or configure a custom encoding server).  When it’s finished, you can select the video in the “Content” tab and then click PUBLISH in the command bar to setup an origin streaming end-point to it: Once the media file is published you can point apps against the public URL and play the content using Windows Azure Media Services – no need to setup or run your own streaming server.  You can also now select the file and click the “Play” button in the command bar to play it using the streaming endpoint directly within the Portal: This makes it incredibly easy to try out and use Windows Azure Media Services and test out an end-to-end workflow without having to write any code.  Once you test things out you can of course automate it using script or code – providing you with an incredibly powerful Cloud Media platform that you can use. Enhancements to Virtual Network Experience Over the last few months, we have received feedback on the complexity of the Virtual Network creation experience. With these most recent Portal updates, we have added a Quick Create experience that makes the creation experience very simple. All that an administrator now needs to do is to provide a VNET name, choose an address space and the size of the VNET address space. They no longer need to understand the intricacies of the CIDR format or walk through a 4-page wizard or create a VNET / subnet. This makes creating virtual networks really simple: The portal also now has a “Register DNS Server” task that makes it easy to register DNS servers and associate them with a virtual network. Enhancements to Storage Experience The portal now lets you register custom domain names for your Windows Azure Storage Accounts.  To enable this, select a storage resource and then go to the CONFIGURE tab for a storage account, and then click MANAGE DOMAIN on the command bar: Clicking “Manage Domain” will bring up a dialog that allows you to register any CNAME you want: Summary The above features are all now live in production and available to use immediately.  If you don’t already have a Windows Azure account, you can sign-up for a free trial and start using them today.  Visit the Windows Azure Developer Center to learn more about how to build apps with it. One of the other cool features that is now live within the portal is our new Windows Azure Store – which makes it incredibly easy to try and purchase developer services from a variety of partners.  It is an incredibly awesome new capability – and something I’ll be doing a dedicated post about shortly. Hope this helps, Scott P.S. In addition to blogging, I am also now using Twitter for quick updates and to share links. Follow me at: twitter.com/scottgu

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  • Were you a good programmer when you first left university?

    - by dustyprogrammer
    I recently graduated, from university. I have since then joined a development team where I am by far the least experienced developer, with maybe with a couple work terms under my belt, meanwhile the rest of the team is rocking 5-10 years experience. I am/was a very good student and a pretty good programmer when it came to bottled assignments and tests. I have worked on some projects with success. But now I working with a much bigger code-base, and the learning curve is much higher... I was wondering how many other developers started out their careers in teams and left like they sucked. When does this change? How can I speed up the process? My seniors are helping me but I want to be great and show my value now. I don't to start a flame war, this is just a question I have been having and I was hoping to get some advice from other experienced developers, as well as other beginners like me.

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  • Hard Copies VS Soft Copies

    - by Garet Claborn
    Where do you draw the line and say, "OK, I'm actually going to print out this piece of code, spec, formula, or other info and carry it around but these pieces can stay on disk." Well, more importantly why do you draw the line there? I've encountered this a number of times and have some sort of vague conceptions beyond "oh now I'm REALLY stuck, better print this out." I've also found some quicksheets of basic specs to be handy. Really though, I have no particular logic behind what is useful to physically have available in the design and development process. I have a great pile of 'stuff' papers that seemed at least partially relevant at the time, but I only really use about a third of them ever and often end up wishing I had different info on hand. Edit: So this is what I'm hearing in a nutshell: Major parts of the design pattern Common, fairly static and prominently useful code (reference or specs) Some representation of data useful in collaborating or sharing with team Extreme cases of tough problem solving Overwhelmingly,almost never print anything.

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  • Great library of ASP.NET videos – Pluralsight!

    - by hajan
    I have been subscribed to the Pluralsight website and of course since ASP.NET is my favorite development technology, I passed throughout few series of videos related to ASP.NET. You have list of ASP.NET galleries from Fundamentals to Advanced topics including the latest features of ASP.NET 4.0, ASP.NET Ajax, ASP.NET MVC etc. Most of the speakers are either Microsoft MVPs or known technology experts! I was really curious to see the way they have organized the entire course materials, and trust me, I was quite amazed. I saw the ASP.NET 4.0 video series to confirm my knowledge and some other video series regarding general software development concepts, design patterns etc. I would like to point out if anyone of you is interested to get FREE 1-week .NET training pass in the Pluralsight library, please CONTACT ME, write your name and email and include the purpose of the message in the content. I hope you will find this useful. Regards, Hajan

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  • Here’s 6 Great Tricks for Windows 8 that You Probably Don’t Know

    - by Chris Hoffman
    We’ve covered a lot of tips, tricks, and tweaks for Windows 8, but there are still a few more. From bypassing the lock screen to instantly taking and saving screenshots, here are a few more hidden options and keyboard shortcuts. Whether you love Windows 8, hate it, or just wish Metro would go away, these options will help you make Windows 8 work the way you want it to. How to Own Your Own Website (Even If You Can’t Build One) Pt 2 How to Own Your Own Website (Even If You Can’t Build One) Pt 1 What’s the Difference Between Sleep and Hibernate in Windows?

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  • 10 Great Free Icon Packs To Theme Your Android Phone

    - by Chris Hoffman
    Android allows you to customize your home screen, adding widgets, arranging shortcuts and folders, choosing a background, and even replacing the included launcher entirely. You can install icon packs to theme your app icons, too. Third-party launchers use standard app icons by default, but they don’t have to. You can install icon packs that third-party launchers will use in place of standard app icons. How to Use Icon Packs To use icon packs, you’ll need to use a third-party launcher that supports them, such as Nova, Apex, ADW, Go Launcher, Holo Launcher, or Action Launcher Pro. Once you’re using a third-party launcher, you can install an icon pack and go into your launcher’s settings. You’ll find an option that allows you to choose between the icon packs you’ve installed. Many of these icon packs also include wallpapers, which you can set in the normal way. MIUI 5 Icons This icon pack offers over 1900 free icons that are similar to the icons used by the MIUi ROM developed by China’s Xiaomi Tech. The large list of icons is a big plus — this pack will give the majority of your app icons a very slick, consistent look. DCikonZ Theme DCikonZ is a free icon theme that includes a whopping 4000+ icons with a consistent look. This icon theme stands out not just because it’s huge, but also for offering for going in its own direction and avoiding the super-simple, flat look many icon packs use. Holo Icons Holo Icons replaces many app icons with simple, consistent-looking that match Google’s Holo style. If you’re a fan of Android’s Holo look, give it a try. It even tweaks many of the icons from Google’s own apps to make them look more consistent. Square Icon Pack Square Icon Pack turns your icons into simple squares. Even Google Chrome becomes an orb instead of a square. This makes every icon a consistent size and offers a unique look. The icons here almost look a bit like the small-size tiles available on Windows Phone and Windows 8.1. The free version doesn’t offer as many icons as the paid version, but it does offer icons for many popular apps. Rounded Want rounded icons instead? Try the Rounded icon theme, which offers simple rounded icons. The developer says they’re inspired by the consistently round icons used on Mozilla’s Firefox OS. Crumbled Icon Pack Crumbled Icon Pack applies an effect that makes icons look as if they’r crumbling. Rather than theming individual icons, Crumbled Icon Pack adds an effect to every app icon on your device. This means that all your app icons will be themed and consistent. Dainty Icon Pack Is your Android home screen too colorful? Dainty Icon Pack offers simple, gray-on-white icons for over 1200 apps. It’d be ideal over a simple background. The contrast may be a bit low here with the gray-on-white, but it’s otherwise very slick. Simplex Icons Simplex Icons offers more contrast, with black-on-gray icons. This icon pack could simplify busy home screens, allowing photographic wallpapers to come through. Min Icon Set Min attempts to go as minimal as possible, offering simple white icons for over 570 apps. It would be ideal over a simple wallpaper with app names hidden in your launcher, offering a calming, minimal home screen. For apps it doesn’t recognize, it will enclose part of the app’s icon in a white circle. Elegance Elegance goes in another direction entirely, offering icons that incorporate more details and gradients rather than going for minimalism. Its over 1200 icons offer another good option for people who aren’t into the minimal, flat look. Icon pack designers generally have to create and include their own icons to replace icons associated with specific apps, so you’ll probably find a few of your app icons aren’t replaced with most of these themes. Of course, a standard Android phone without an icon pack doesn’t have consistent icons, either. Even if all the icons in your app drawer aren’t themed, the few app icons you have on your home screen will be if you use widely used apps.     

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  • Great Customer Service Example

    - by MightyZot
    A few days ago I wrote about what I consider a poor customer service interaction with TiVo, a company that I have been faithful to for the past 12 years or so. In that post I talked about how they helped me, but I felt like I was doing something wrong at the end of the call – when in reality I was just following through with an offer that TiVo made possible through my cable company. Today I had a wonderful customer service interaction with American Express, another company that I have been loyal to for many years.(I am a Gold Card member.) I like my Amex card because I can use it for big purchases and it forces me to pay them off at the end of the month. Well, the reality is that I’m not always so good at doing that, so sometimes my payments are over a couple of months.  :) A few days ago I received an email from “American Express” fraud detection. The email stated that I should call a toll free number and have the last four digits of my card handy. I grew up during the BBS era with some creative and somewhat mischievous friends. I’ve learned to be extremely cautious with regard to my online life! So, I did what you would expect…I sent them a nice reply that said “Go screw yourself.” For the past couple of days someone has been trying to call me and I assumed it was the same prankster trying to get the last four digits of my card. The last caller left a message indicating that they were from American Express and they wanted to talk to me about my card. After looking up their customer service numbers on the www.americanexpress.com web site, I called and was put through to the fraud detection group. The rep explained that there were some charges on my wife’s card that did not fit our purchase profile. She went through each charge and, for the most part, they looked like charges my wife may have made. My wife had asked to use the card for some Christmas shopping during the same timeframe as the charges. The American Express rep very politely explained that these looked out of character to her. She continued through the charges. She listed a charge for $160 – at this point my adrenaline started kicking in. My wife said she was going to charge about $25 or $30 dollars, not $160. Next, the rep listed a charge for over $1200. Uh oh!! Now I know that my account has been compromised. I informed the rep that we definitely did not make those charges. She replied with, “that’s ok Mr Pope, we declined those charges as well as some others.” We went through the pending charges and there were a couple more that were questionable. The rep very patiently waited while I called my wife on my office phone to verify the charges. Sure enough, my wife had not ordered anything from Netflix or purchased anything with Yahoo Wallet! “No problem Mr Pope, we will remove those charges as well.” “We are going to cancel your wife’s card and send her a new one. She will receive it by 7pm tomorrow via Federal Express. Please watch your statements over the next couple of months. If you notice anything fishy, give us a call and we will take care of it for you.” (Wow, I’m thinking to myself!) “Is there anything else I can help you with Mr Pope?” “Nope, thank you very much for catching this so early and declining those charges!”, I said smiling. Apparently she could hear me smiling on the other end of the phone line because she replied with “keep smiling Mr Pope and have a good rest of your week.” Now THAT’s customer service!  Thank you American Express!!! I shall remain an ever faithful customer. Interesting…

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