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  • Enterprise 2.0: Expectations vs. Reality

    - by kellsey.ruppel(at)oracle.com
    If you haven't heard it already, check out the podcast interview that Enterprise 2.0 expert John Brunswick did with Bob Rhubart, host of ArchBeat Podcast. Listen as John discusses some of the expectations vs. reality when it comes to Enterprise 2.0. Listen to Part 1 Listen to Part 2 Listen to Part 3 You can connect with John Brunswick and learn more about Enterprise 2.0 at the following links: John's Homepage Twitter: @johnbrunswick Linked In Oracle Fusion ECM Blog AIIM Enterprise 2.0 Blog Enterprise 2.0 Workbench (Youtube) JSP and Beyond (ebook) OTN Technical Articles: Extending the Business Value of SOA through Business Process Management Unlocking the Value of Enterprise 2.0 Collaboration and Authoring Tools Principles of Natural Participation And here are some additional links if you are interested in learning more about Bob Rhubart and ArchBeat: ArchBeat blog ArchBeat Podcast Oracle Architect Community Mix Profile Linked In FriendFeed Twitter: @brhubart

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  • What technologies are used for Game development now days?

    - by Monika Michael
    Whenever I ask a question about game development in an online forum I always get suggestions like learning line drawing algorithms, bit level image manipulation and video decompression etc. However looking at games like God of War 3, I find it hard to believe that these games could be developed using such low level techniques. The sheer awesomeness of such games defy any comprehensible(for me) programming methodology. Besides the gaming hardware is really a monster now days. So it stands to reason that the developers would work at a higher level of abstraction. What is the latest development methodology in the gaming industry? How is it that a team of 30-35 developers (of which most is management and marketing fluff) able to make such mind boggling games? If the question seems too general could you explain the architecture of God of War 3? Or how you would go about producing a clone? That I think should be objectively answerable.

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  • The clock hands of the buffer cache

    - by Tony Davis
    Over a leisurely beer at our local pub, the Waggon and Horses, Phil Factor was holding forth on the esoteric, but strangely poetic, language of SQL Server internals, riddled as it is with 'sleeping threads', 'stolen pages', and 'memory sweeps'. Generally, I remain immune to any twinge of interest in the bowels of SQL Server, reasoning that there are certain things that I don't and shouldn't need to know about SQL Server in order to use it successfully. Suddenly, however, my attention was grabbed by his mention of the 'clock hands of the buffer cache'. Back at the office, I succumbed to a moment of weakness and opened up Google. He wasn't lying. SQL Server maintains various memory buffers, or caches. For example, the plan cache stores recently-used execution plans. The data cache in the buffer pool stores frequently-used pages, ensuring that they may be read from memory rather than via expensive physical disk reads. These memory stores are classic LRU (Least Recently Updated) buffers, meaning that, for example, the least frequently used pages in the data cache become candidates for eviction (after first writing the page to disk if it has changed since being read into the cache). SQL Server clearly needs some mechanism to track which pages are candidates for being cleared out of a given cache, when it is getting too large, and it is this mechanism that is somewhat more labyrinthine than I previously imagined. Each page that is loaded into the cache has a counter, a miniature "wristwatch", which records how recently it was last used. This wristwatch gets reset to "present time", each time a page gets updated and then as the page 'ages' it clicks down towards zero, at which point the page can be removed from the cache. But what is SQL Server is suffering memory pressure and urgently needs to free up more space than is represented by zero-counter pages (or plans etc.)? This is where our 'clock hands' come in. Each cache has associated with it a "memory clock". Like most conventional clocks, it has two hands; one "external" clock hand, and one "internal". Slava Oks is very particular in stressing that these names have "nothing to do with the equivalent types of memory pressure". He's right, but the names do, in that peculiar Microsoft tradition, seem designed to confuse. The hands do relate to memory pressure; the cache "eviction policy" is determined by both global and local memory pressures on SQL Server. The "external" clock hand responds to global memory pressure, in other words pressure on SQL Server to reduce the size of its memory caches as a whole. Global memory pressure – which just to confuse things further seems sometimes to be referred to as physical memory pressure – can be either external (from the OS) or internal (from the process itself, e.g. due to limited virtual address space). The internal clock hand responds to local memory pressure, in other words the need to reduce the size of a single, specific cache. So, for example, if a particular cache, such as the plan cache, reaches a defined "pressure limit" the internal clock hand will start to turn and a memory sweep will be performed on that cache in order to remove plans from the memory store. During each sweep of the hands, the usage counter on the cache entry is reduced in value, effectively moving its "last used" time to further in the past (in effect, setting back the wrist watch on the page a couple of hours) and increasing the likelihood that it can be aged out of the cache. There is even a special Dynamic Management View, sys.dm_os_memory_cache_clock_hands, which allows you to interrogate the passage of the clock hands. Frequently turning hands equates to excessive memory pressure, which will lead to performance problems. Two hours later, I emerged from this rather frightening journey into the heart of SQL Server memory management, fascinated but still unsure if I'd learned anything that I'd put to any practical use. However, I certainly began to agree that there is something almost Tolkeinian in the language of the deep recesses of SQL Server. Cheers, Tony.

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  • Heterogén adatelérés OWB-vel: ODI EE Enterprise ETL

    - by Fekete Zoltán
    Az elozo ketto blogbejegyzéshez kapcsolódva felmerül a kérdés: Hogyan lehet az Oracle Warehouse Builderrel heterogén adatforrásokat elérni? Ajánlott olvasmány: Oracle Warehouse Builder 11gR2: OWB ETL Using ODI Knowledge Modules Természetesen az OWB az Oracle Database Heterogeneous Services-zel ODBC-vel illetve Oracle Gateway-k alkalmazásával eddig is lehetett mindenféle ODBC kompatibilis továbbá mainframe-es adatbázisokat elérni. Oracle Database Gateways: MS SQL Server, Sybase, Teradata, Informix, ODBC, DRDA, APPC, WebSphere MQ, DB2, DB2/400. A megfelelo Application Adapters megvásárlásával lehet csatlakozni az OWB-vel például a következo forrásokhoz: SAP, Oracle E-Business Suite, Peoplesoft, Siebel, Oracle Customer Data Hub (CDH), Universal Customer Master (UCM), Product Information Management (PIM). Az OWB 11gR2-tol kezdve az OWB tudja használni az Oracle Data Integrator Knowledge moduljait a heterogén adatelérésre, ez JDBC-vel illetve más heterogén elérési módokkal. Ajánlott olvasmány: Oracle Warehouse Builder 11gR2: OWB ETL Using ODI Knowledge Modules Letöltés: Oracle Warehouse Builder. BTW az OWB Java-s kliens szoftver Linux-on és Windows-on is használható. A szerver oldal pedig természetesen az Oracle adatbázisban fut: Solaris, Linux, HP-UX, AIX, Windows operációs rendszereken.

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  • Resources for Test Driven Development in Web Applications?

    - by HorusKol
    I would like to try and implement some TDD in our web applications to reduce regressions and improve release quality, but I'm not convinced at how well automated testing can perform with something as fluffy as web applications. I've read about and tried TDD and unit testing, but the examples are 'solid' and rather simple functionalities like currency converters, and so on. Are there any resources that can help with unit testing content management and publication systems? How about unit testing a shopping cart/store (physical and online products)? AJAX? Googling for "Web Test Driven Development" just gets me old articles from several years ago either covering the same examples of calculator-like function or discussions about why TDD is better than anything (without any examples).

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  • In case you missed our Febrary Oracle Database Webcasts....

    - by jenny.gelhausen
    Click below to register and listen to the February Database Webcast replays: Maximize Availability with Oracle Database 11g with Oracle Database expert Joe Meeks. Think Your Database Applications are Secure? Think Again. with Oracle Security expert Roxana Bradescu. SANS Oracle Database Security: A Defense in Depth Approach with SANS senior instructor Tanya Baccam. Upgrading to Oracle Database 11g with Roger Snowden from Oracle Support's Center of Expertise. Consolidate for Business Advantage: From Storage to Scorecard with Oracle Business Intelligence and Enterprise Performance Management expert Tobin Gilman. Enjoy! var gaJsHost = (("https:" == document.location.protocol) ? "https://ssl." : "http://www."); document.write(unescape("%3Cscript src='" + gaJsHost + "google-analytics.com/ga.js' type='text/javascript'%3E%3C/script%3E")); try { var pageTracker = _gat._getTracker("UA-13185312-1"); pageTracker._trackPageview(); } catch(err) {}

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  • Can I use GLFW and GLEW together in the same code

    - by Brendan Webster
    I use the g++ compiler, which could be causing the main problem, but I'm using GLFW for window and input management, and I am using GLEW so that I can use OpenGL 3.x functionality. I loaded in models and then tried to make Vertex and Index buffers for the data, but it turned out that I kept getting segmentation faults in the program. I finally figured out that GLEW just wasn't working with GLFW included. Do they not work together? Also I've done the context creation through GLFW so that may be another factor in the problem.

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  • DB Documentation Tool

    - by Hisham El-bereky
     Recently I have uploaded new project to codeplex site, DbDocument or DbDoc project is a helper tool used side by side with MS SQL server management studio tool, you can design your DB Tables in visualized way through Diagrams and then use “DbDoc” tool to generate design document in MS Word format, the generated file can be used in design review process or as history reference, the tool facilitate and reduce the time of writing DB structure documentthe current version is not so sophisticated which is intend to generate word document in table format with all tables in DB illustrating its structure and constraints, but for now it seems to be good.   For more details check DbDoc document or go immediately to DbDoc home page http://dbdocument.codeplex.com/

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  • Choosing the Right Financial Consolidation and Reporting Solution

    Financial reporting requirements for publicly-held companies are changing and getting more complex. With the upcoming convergence of US GAAP and IFRS, demand for more detailed non-financial disclosures, and the SEC mandate for XBRL financial executives are under pressure to ensure they have the right systems in place to support current and future reporting requirements. Tune into this conversation with Rich Clayton, VP of Enterprise Performance Management and BI products for Oracle, and Annette Melatti, Senior Director of Product Marketing for Financial Applications to learn about the latest market requirements, what capabilities are provided by Oracle's General Ledgers, and how customers can extend their investment in Oracle General Ledger solutions with Oracle's market-leading financial close and reporting products.

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  • Physics engine that can handle multiple attractors?

    - by brice
    I'm putting together a game that will be played mostly with three dimensional gravity. By that I mean multiple planets/stars/moons behaving realistically, and path plotting and path prediction in the gravity field. I have looked at a variety of physics engines, such as Bullet, tokamak or Newton, but none of them seem to be suitable, as I'd essentially have to re-write the gravity engine in their framework. Do you know of a physics engine that is capable of dealing with multiple bodies all attracted to one another? I don't need scenegraph management, or rendering, just core physics. (collision detection would be a bonus, as would rigid body dynamics). My background is in physics, so I would be able to write an engine that uses Verlet integration or RK4 (or even Euler integration, if I had to) but I'd much rather adapt an off the shelf solution. [edit]: There are some great resources for physics simulation of n-body problems online, and on stackoverflow

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  • Building a virtualized SPARC environment

    - by Owen Allen
    If you're interested in making effective use of virtualization tools like Oracle VM Server, there's a whitepaper on oracle.com that you should check out. The whitepaper starts with a few specific technologies and hardware: Oracle VM Server for SPARC, T4 Servers, Ops Center, Solaris 11, Sun Network 10GbE Switches, and Sun ZFS Storage Appliances. It then explains how to use them to plan and set up a virtualized environment, in which guests are grouped in Server Pools with high availability and are managed through Ops Center. It explains how Ops Center simplifies the management of logical domains by using custom plans to create new logical domains and managing their life cycle through its user interface. So, if you're interested in setting up a cloud and you want to avoid surprises along the way, have a look.

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  • What Web Technology to use?

    - by Sven
    Hey guys, I would like to start a project and I am concerning what kind of programming language/web framework to use. There is not that much logic involved. It's about a community-page with a lot of users(not that much at the beginning but I would like to be ready to welcome a lot), that should be able to communicate through private messages and a forum and there will be a lot of content (news, articles) to consume. I also want to provide several authorization settings to provide some content for only specific people. In fact it's about a content management system, but I want to design it functionally myself. And I want to use some external APIs. The only website I can think of with almost similar functionality is pokerstrategy.com. I looked up their job offers and it seems like they use java and php Maybe you guys can give me your thoughts. What would you use to encounter that requirements and how would you apprach? Thank you

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  • Consumer Electronics Show (CES):CRM for High Technology Firms

    - by charles.knapp
    The Consumer Electronics Show, opening Thursday, showcases product innovations that stem from best practices in design, manufacturing, and distribution. Oracle and IBM invite you to learn best practices from peers, as well as why it matters to use CRM tailored for high technology firms -- offered only by Oracle. On Wednesday, January 5, 1-7 pm at the Bellagio Hotel Las Vegas, learn from peers at IBM, VTech, Plantronics, Cisco, Symantec, and Oracle about how to improve:Channel sales, marketing, and operations management - maximize new product introductions (NPI), sales, forecasts, training, channel promotions, and settlement Winning the deal - determine the right price for the right deal for the "perfect quote," capture the order, and manage orders Collaborative and rapid supply chain planning - improve agility, inventory turns, and profits Please join us for the Oracle/IBM CES High Technology Summit and make useful connections with your peers at the evening networking reception. Register now for this FREE event.

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  • expand window to free space on screen in kde

    - by Pascal Rosin
    I am using Kubuntu and I want to expand the current window to the free space on the screen or to say it more precisely: I want to make the current window as big as possible without overlapping new windows (windows already overlapped should be ignored). Is there a keyboard shortcut or an extension to the KDE Window management, that realizes such a shortcut or a window button? I would also appreciate a hint, how to write a script that could do this window thing on keyboard shortcut invocation. I am a programmer but don't know what the best way is to control KDE Windows via script.

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  • Oracle Developer Day: Provisioning und Patching mit Cloud Control

    - by Ralf Durben (DBA Community)
    Mit Oracle Enterprise Manager 12c Cloud Control und dem Lifecycle Management Pack können Sie Ihren Aufwand in den Bereichen Erstellung und Wartung von Oracle Datenbanken erheblich senken und so Ihre wertvolle Zeit wieder anderen Aufgaben widmen. Dieser Oracle Developer Day zeigt in einer halbtägigen Veranstaltung, wie Sie die Provisionierungs- und Patchinglösungen in Cloud Control für sich nutzen und so viel Zeit einsparen können. Dabei wird die Nutzung anhand von praktischen Beispielen erläutert. Themen dieser Veranstaltung sind: Grundlagen des Provisionings in Cloud Control Datenbank Provisioning Patching und Migration von Datenbanken Sicherheitsmodell rund um Deployment Prozeduren Provisionierung sonstiger Software Weitere Nutzungsmöglichkeiten von Deployment Prozeduren Veranstaltungszeit: 12:00 Uhr Networking Lunch13:00 Uhr Beginn der Präsentationen17:00 Uhr Ende der Veranstaltung Veranstaltungen: 08.10.2012  München10.10.2012  Frankfurt25.10.2012  Hamburg Die Teilnahme zu dieser Veranstaltung ist kostenlos. Anmelden können Sie sich mit einem Klick auf den Veranstaltungsort.

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  • Exalogic enables super fast Oracle Apps–Webcast November 29th

    - by JuergenKress
    Superfast Oracle Applications on Oracle Exalogic Elastic Cloud Webcast Series You’re invited to our Webcast series where you can get advice from Oracle experts on how Exalogic can provide high-speed performance for your Oracle JD Edwards, E-Business Suite and PeopleSoft Enterprise applications. By attending one or all of the webcasts in this series, you will: Learn the benefits of Oracle Engineered Systems. Understand the strategy of Oracle Apps on Oracle Engineered Systems. Realize performance gains with Oracle Exalogic Elastic Cloud. How to deploy Oracle Apps on Exalogic – best practices. Comprehend Oracle benchmarks results. Discover how to take next steps to deploy on Oracle Exalogic Elastic Cloud. Oracle Exalogic for Oracle PeopleSoft Applications Tuesday, November 29, 2011, 10 AM PST Speakers: Robert McDonald, Senior Principal Product Manager, Oracle Exalogic Nishit Rao, Director, Product Management, Oracle Fusion Middleware Register for the Webcast For regular information become a member in the WebLogic Partner Community please first login at http://partner.oracle.com and then visit: http://www.oracle.com/partners/goto/wls-emea Blog Twitter LinkedIn Mix Forum Wiki Technorati Tags: Exalogic Elastic Cloud,Peoplesoft,Exalogic,Oracle,OPN,Jürgen Kressrgen Kress,Nishit Rao,Robert McDonald

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  • Don't Miss This Week's Webinars!

    - by [email protected]
    Wednesday, April 14th - 11:00 am PT - 12:00 pm PT Oracle User Productivity Kit: Best Practices for Getting the Most out of your Student Information System and ERP. Register now! K-12 organizations cannot afford to risk deploying mission critical applications like student information systems and ERPs without complete confidence they will live up to expectations. Find out how Oracle UPK can ensure success. Wednesday, April 14th - 10:00 am PT - 11:00 am PT Utilizing Oracle UPK for More than Just Training. Register now! HEUG webinar featuring Beth Renstrom, Senior Manager, Oracle UPK Product Management and James Barber, Partner PM with ERP Analysts. Discover how Oracle UPK can be utilized well beyond just training development and delivery. Thursday, April 15th - 10:00 am PT - 11:00 am PT UPK Productive Day One. Register now! Learn how to maximize your applications investment, increase employee productivity, and mitigate risk through all phases of the project lifecycle with Oracle UPK.

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  • advertising servers / advert delivery solutions for C#/Asp.Net

    - by Karl Cassar
    We have a website which we want to show adverts in - However, these are custom adverts uploaded by the webmaster, not the Google adverts, or any adverts the network chooses. Ideally, there would be both options. We were considering developing our own advert-management system, but looking at the big picture, it might be better to consider other alternatives. Website is currently developed in C# / ASP.Net (Web Forms) Are there any recommendations to some open-source delivery networks and/or external hosted advert delivery networks? Personally I've used Google's DFP, however sometimes it is not so easy to get a Google AdSense account approved, especially while developing a new website and it not yet being launched. Not sure if this is the best place to ask this kind of question!

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  • Oracle WebCenter at the Enterprise 2.0 Conference

    - by Brian Dirking
    We had a great week at the E20 Conference, presenting in four sessions – Andy MacMillan gave a session titled Today’s Successful Enterprises are Social Enterprises and was on a panel that Tony Byrne moderated; Christian Finn spoke on a panel on Unified Communications Unified Communications + Social Computing = Best of Both Worlds?, Mark Bennett spoke on a panel on The Evolution of Talent Management. The key areas of focus this year were sentiment analysis, adoption and community building, the benefits of failure, and social’s role in process applications. Sentiment analysis. This was focused not on external audiences but more on employee sentiment. Tim Young showed his internal "NikoNiko" project, where employees use smilies to report their current mood. The result was a dashboard that showed the company mood by department. Since the goal is to improve productivity, people can see which departments are running into issues and try and address them. A company might otherwise wait until the end of the quarter financials to find out that there was a problem and product didn’t ship. This is a way to identify issues immediately. Tim is great – he had the crowd laughing as soon as he hit the stage, with his proposed hastag for his session: by making it 138 characters long, people couldn’t say much behind his back. And as I tweeted during his session, I loved his comment that complexity diffuses energy - it sounds like something Sun Tzu would say. Another example of employee sentiment analysis was CubeVibe. Founder and CEO Aaron Aycock, in his 3 minute pitch or die session talked about how engaged employees perform better. It was too bad he got gonged, he was just picking up speed, but CubeVibe did win the vote – congratulations to them. Internal adoption, community building, and involvement. On this topic I spoke to Terri Griffith, and she said there is some good work going on at University of Indiana regarding this, and hinted that she might be blogging about it in the near future. This area holds lots of interest for me. Amongst our customers, - CPAC stands out as an organization that has successfully built a community. So, I wonder - what are the building blocks? A strong leader? A common or unifying purpose? A certain level of engagement? I imagine someone has created an equation that says “for a community to grow at 30% per month, there must be an engagement level x to the square root of y, where x equals current community size, and y equals the expected growth rate, and the result is how many engagements the average user must contribute to maintain that growth.” Does anyone have a framework like that? The net result of everyone’s experience is that there is nothing to do but start early and fail often. Kevin Jones made this the focus of his keynote. He talked about the types of failure and what they mean. And he showed his famous kids at work video: Kevin’s blog also has this post: Social Business Failure #8: Workflow Integration. This is something that we’ve been working on at Oracle. Since so much of business is based in enterprise applications such as ERP and CRM (and since Oracle offers e-Business Suite, Siebel, PeopleSoft, and JD Edwards, as well as Fusion Applications), it makes sense that the social capabilities of Oracle WebCenter is built right into these applications. There are two types of social collaboration – ad-hoc, and exception handling. When you are in a business process and encounter an exception, you immediately look for 1) the document that tells you how to handle it, or 2) the person who can tell you how to handle it. With WebCenter built into these processes, people either search their content management system, or engage in expertise location and conversation. The great thing is, THEY DON’T HAVE TO LEAVE THE APPLICATION TO DO IT. Oracle has built the social capabilities right into the applications and business processes. I don’t think enough folks were able to see that at the event, but I expect that over the next six months folks will become very aware of it. WebCenter also provides the ability to have ad-hoc collaboration, search, and expertise location that folks need when they are innovating or collaborating. We demonstrated Oracle Social Network. It’s built on our Oracle WebCenter product to provide social collaboration inside and outside of your company. When we showed it to people, there were a number of areas that they commented on that were different from the other products being shown at the conference: Screenshots from within the product Many authors working on documents simultaneously Flagging people for follow up Direct ability to call out to people Ability to see presence not just if someone is online, but which conversation they are actively in Great stuff, the conference was full of smart people that that we enjoy spending time with. We’ll keep up in the meantime, but we look forward to seeing you in Boston.

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  • SOA online seminar by Griffiths Waite &ndash; adopt Fusion Applications patterns today

    - by Jürgen Kress
    Our SOA Specialized partner Griffiths Waite developed a series of Oracle Fusion Middleware online seminars. Mark Simpson Oracle ACE Director gives an insight of the Oracle strategy, how Oracle is using Fusion Middleware to build Fusion Applications and how you can profit in your project from the Fusion Architecture. Giving examples how customers can adopt use cases for Application Integration & Composite Application Portals & Application Modernization & Business Process Management. If you are interested make sure you watch the online seminar and take the SOA Maturity Assessment For more information on SOA Specialization and the SOA Partner Community please feel free to register at www.oracle.com/goto/emea/soa (OPN account required) Blog Twitter LinkedIn Mix Forum Wiki Website Technorati Tags: Mark Simpson,Griffiths Waite,Fusion Middleware,Fusion Applications,SOA,Oracle,SOA Community,OPN,SOA Specialization,Specialization,Jürgen Kress

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  • Reusing WCF Proxy to reduce Memory Usage

    - by Sudheer Kumar
    I am working on a program that uploads BLOB from DB to a Document Management System. I have a WCF service to interact with the DMS. I have a multi-threaded client program that uploads the BLOBs to DMS and every thread used to create and dispose a proxy instance for every record to update. When I have a large no of records to convert, I found that the tool’s memory foot print keeps increasing. After a little debugging I found that the WCF proxies are the culprits for excessive memory usage. I changed the program to re-use the proxies to the service, having one proxy per thread. So in some scenarios, it might be beneficial to re-use WCF proxies.

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  • Ubuntu 14.04 ATI/Intel Hybrid Graphics DPM

    - by anchit123
    I have a Dell Inspiron 3521 with hybrid ATI/Intel graphics. (AMD Radeon 7670M / Intel HD 4000) using Ubuntu 14.04 with open source drivers for graphics. (xserver-xorg-video-ati) I read that Ubuntu 14.04 with the linux kernel version 3.13 supports auto switching between graphics and dynamic power management. Is it correct? Anyway, if it is true, I dont think that it is working in my system , because fan runs constantly and battery backup is less than 2 hours. lspci | grep -i vga 00:02.0 VGA compatible controller: Intel Corporation 3rd Gen Core processor Graphics Controller (rev 09) 01:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] Thames [Radeon HD 7500M/7600M Series] (rev ff) What should I do? Is there any hope that this gets fixed in future kernels?

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  • Podcast: Oracle Introduces Oracle Communications Data Model

    - by kimberly.billings
    I recently sat down with Tony Velcich from Oracle's Communications Product Management team to learn more about the new Oracle Communications Data Model (OCDM). OCDM is a standards-based data model for Oracle Database that helps communications service providers jumpstart data warehouse and business intelligence initiatives to realize a fast return on investment by reducing implementation time and costs. Listen to the podcast. var gaJsHost = (("https:" == document.location.protocol) ? "https://ssl." : "http://www."); document.write(unescape("%3Cscript src='" + gaJsHost + "google-analytics.com/ga.js' type='text/javascript'%3E%3C/script%3E")); try { var pageTracker = _gat._getTracker("UA-13185312-1"); pageTracker._trackPageview(); } catch(err) {}

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  • Employee Engagement Q&A with John Brunswick

    - by Kellsey Ruppel
    As we are focusing this week on Employee Engagement, I recently sat down with industry expert and thought leader John Brunswick on the topic. Here is the Q&A dialogue we shared.  Q: How do you effectively engage employees to drive business value?A: Motivation, both extrinsic and intrinsic, combined with the relevancy of various channels to support it.  Beyond chaining business strategies like compensation models within an organization, engagement ultimately is most successful when driven by employee's motivations.  Business value derived from engagement through technical capabilities can be objectively measured through metrics like the rate and accuracy of problem solving for a given business function or frequency of innovation created.  Providing employees performing "knowledge work" with capabilities that allow them to perform work with a higher degree of accuracy in the same or ideally less time, adds value for that individual and in turn, drives their level of engagement to drive business value. Q: Organizations with high levels of employee engagement outperform the total stock market index by 22%. Can you comment on why you think this might be? A: Alignment through shared purpose.  Zappos is an excellent example of a culture that arguably has higher than average levels of employee engagement and it permeates every aspect of their organization – embodied externally through their customer experience.  I recently made my first purchase with them and it was obvious through their web experience, visual design, communication style, customer service and attention to detail down to green packaging, that they have an amazingly strong shared purpose.  The Zappos.com ‘About page’ outlines their "Family Core Values", the first three being "Deliver WOW Through Service, Embrace and Drive Change & Create Fun and A Little Weirdness" – all reflected externally in my interaction with them.  Strong shared purpose enables higher product and service experience, equating to a dedicated customer base, repeat purchases and expanded marketshare. Q: Have you seen any trends in the market regarding employee engagement? A: Some companies now see offering a form of social engagement similar to Facebook and LinkedIn as standard communication infrastructure like email or instant messaging.  Originally offered as standalone tools, the value is now seen when these capabilities are offered in an integrated fashion in the context of business entities.  An emerging area of focus is around employee activities related to their organization on external social platforms, implicitly creating external communities with employees acting on behalf of the brand and interacting with each other (e.g. Twitter).  Companies have reached a formal understand that this now established communication medium requires strategies allowing employees to engage.  I have personally met colleagues from Oracle, like Oracle User Experience Director Ultan O'Broin (@ultan), via Twitter before meeting first through internal channels. Q: Employee engagement is important, but what about engaging customers and partners? A: The last few years we have witnessed an interesting evolution from the novelty of self-service to expectations of "intelligent" self-service.  From a consumer standpoint, engagement can end up being a key differentiator, especially in mature markets.  Customers that perform some level of interaction with a brand develop greater affinity for the brand and have a greater probability of acting as an advocate.  As organizations move toward a model of deeper engagement, they must ensure that their business is positioned to support deeper relationships, offering potentially greater transparency. From a partner standpoint greater engagement can lead to new types of business opportunities, much in the way that Amazon.com offers a unified shopping experience that can potentially span various vendors.  This same model can be extended to blending services and product delivery models, based on a closeness not easily possible before increased capability of engagement mechanisms. Q: What types of solutions are available to successfully deliver employee engagement? A: Solutions enabling higher levels of engagement do so on the basis of relevancy.  This relevancy is generally supported by aspects of content management, social collaboration, business intelligence, portal and process management technologies.  These technologies can help deliver an experience tailored to a given role or process within an organization that applies equally to work that is structured or unstructured, appearing in the form of functionality as simple as an online employee directory search, knowledge communities supported by social collaboration, as well as more feature rich business intelligence dashboards and portals. Looking to learn more about how to effectively engage your employees? Check out this webcast, or read more from John Brunswick. 

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  • Is there a solution for SugarCRM that can map roles or privileges to Active Directory groups?

    - by Cory Larson
    We're presenting SugarCRM as an option to one of our clients, but they want to drive permissions within Sugar by users' AD groups. Current LDAP integration with SugarCRM only does password management. Does anybody know of a plug-in that supports this? I've searched and have not been able to find anything. Has anybody change the LDAP module code within Sugar to accommodate these features? I'd be interested in chatting with you. I apologize if this isn't on the correct site; neither serverfault nor stackoverflow seemed like the correct place. Perhaps webapps? Thanks!

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