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• Oracle CRM On Demand Release 24 is Generally Available

  - by Richard Lefebvre

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 We are pleased to announce that Oracle CRM On Demand Release 24 is Generally Available as of October 25, 2013 Get smarter, more productive and the best value with Oracle CRM On Demand Release 24. Oracle CRM On Demand continues to be the most complete Software-as-a-Service (SaaS) CRM solution available. Now, with Release 24, organizations of all types and sizes benefit from actionable insight anywhere, anytime, as well as key enhancements in mobility, embedded social, analytics, integration and extensibility, and ease of use.Next Generation Mobile and Desktop Solutions : Oracle CRM On Demand Release 24 offers a complete set of mobile and desktop solutions that improve productivity by enabling reps to access and update information anywhere, anytime. Capabilities include: Oracle CRM On Demand Disconnected Mobile Sales (DMS) – A disconnected native iPad solution, DMS has been further streamlined mobile sales process by adding Structured Product Messaging to record brand specific call objectives, enhancements in HTML5 eDetailing including message response tracking and improvements in administration and configuration such as more field management options for read only fields, role management and enhanced logging. Oracle CRM On Demand Connected Mobile Sales. This add-on mobile service provides a configurable mobile solution on iOS, BlackBerry and now Android devices. You can access data from CRM On Demand in real time with a rich, native user experience, that is comfortable and familiar to current iOS, BlackBerry and Android users. New features also include Single Sign On to enhance security for mobile users.  Oracle CRM On Demand Desktop: This application centralizes essential CRM information in the familiar Microsoft Outlook environment,increasing user adoption and decreasing training costs. Users can manage CRM data while disconnected, then synchronize bi-directionally when they are back on the network. New in Oracle CRM On Demand Desktop Version 3 is the ability to synchronize by Books of Business, and improved Online Lookup. Mobile Browser Support: The following mobile device browsers are now supported: Apple iPhone, Apple iPad, Windows 8 Tablets, and Google Android. Leverage the Social Enterprise Engaging customers via social channels is rapidly becoming a significant key to enhanced customer experience as it provides proactive customer service, targeted messaging and greater intimacy throughout the entire customer lifecycle. Listening to customers on the social channels can identify a customers’ sphere of influence and the real value they bring to their organization, or the impact they can have on the opportunity. Servicing the customer’s need is the first step towards loyalty to a brand, integrating with social channels allows us to maximize brand affinity and virally expand customer engagements thus increasing revenue. Oracle CRM On Demand is leveraging the Social Enterprise through its integration with Oracle’s Social Relationship Management (SRM) product suite by providing out-of-the-box integration with Social Engagement and Monitoring (SEM), Social Marketing (SM) and Oracle Social Network (OSN). With Oracle CRM On Demand Release 24, users are able to create a service request from a social post via SEM and have leads entered on a SM lead form automatically entered into Oracle CRM On Demand along with the campaign, streamlining the lead qualification process. Get Smarter with Actionable Insight The difference between making good decisions and great decisions depends heavily upon the quality, structure, and availability of information at hand. Oracle CRM On Demand Release 24 expands upon its industry-leading analytics capabilities to provide greater business insight than ever before. New capabilities include flexible permissions on analytics reports folders, allowing for read only access to reports, and additional field and object coverage. Get More Productive with Powerful Tools Oracle CRM On Demand Release 24 introduces a new set of powerful capabilities designed to maximize productivity. A significant new feature for customizing Oracle CRM On Demand is a JavaScript API. The JS API allows customers to add new buttons, suppress existing buttons and even change what happens when a user clicks an existing button. Other usability enhancements, such as personalized related information applets, extended case insensitive search provide users with better, more intuitive, experience. Additional privileges for viewing private activities and notes allow administrators to reassign records as needed, and Custom Object management. Workflow has been added to the Order Item object; and now tasks can be assigned to a relative user, such as an Account Owner, allowing more complex business processes to be automated and adhered to. Get the Best Value Oracle CRM On Demand delivers unprecedented value with the broadest set of capabilities from a single-provider solution, the industry’s lowest total cost of ownership, the most on-demand deployment options, the deepest CRM expertise and experience of any CRM provider, and the most secure CRM in the cloud. With Release 24, Oracle CRM On Demand now includes even more enterprise-grade security, integration, and extensibility features, along with enhanced industry editions to save you time and money. New features include: Business Process Administration: A new privilege has been added that allows administrators to override a Business Process Administration rule.This privilege permits users to edit a locked record, or unlock a record, in the event of a material change that needs to be reflected per corporatepolicy. Additionally, the Products Detailed object has been added to Business Process Administration, enabling record locking and logic to be applied. Expanded Integration: Oracle continues to improve Web Services each release, by adding more object coverage enabling customers and partners to easily integrate with CRM On Demand. Bottom Line Oracle CRM On Demand Release 24 enables organizations to get smarter, get more productive, and get the best value, period. For more information on Oracle CRM On Demand Release 24, please visit oracle.com/crmondemand

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• Simple method for reliably detecting code in text?

  - by Jeff Atwood

  GMail has this feature where it will warn you if you try to send an email that it thinks might have an attachment. Because GMail detected the string see the attached in the email, but no actual attachment, it warns me with an OK / Cancel dialog when I click the Send button. We have a related problem on Stack Overflow. That is, when a user enters a post like this one: my problem is I need to change the database but I don't won't to create a new connection. example: DataSet dsMasterInfo = new DataSet(); Database db = DatabaseFactory.CreateDatabase("ConnectionString"); DbCommand dbCommand = db.GetStoredProcCommand("uspGetMasterName"); This user did not format their code as code! That is, they didn't indent by 4 spaces per Markdown, or use the code button (or the keyboard shortcut ctrl+k) which does that for them. Thus, our system is accreting a lot of edits where people have to go in and manually format code for people that are somehow unable to figure this out. This leads to a lot of bellyaching. We've improved the editor help several times, but short of driving over to the user's house and pressing the correct buttons on their keyboard for them, we're at a loss to see what to do next. That's why we are considering a Google GMail style warning: Did you mean to post code? You wrote stuff that we think looks like code, but you didn't format it as code by indenting 4 spaces, using the toolbar code button or the ctrl+k code formatting command. However, presenting this warning requires us to detect the presence of what we think is unformatted code in a question. What is a simple, semi-reliable way of doing this? Per Markdown, code is always indented by 4 spaces or within backticks, so anything correctly formatted can be discarded from the check immediately. This is only a warning and it will only apply to low-reputation users asking their first questions (or providing their first answers), so some false positives are OK, so long as they are about 5% or less. Questions on Stack Overflow can be in any language, though we can realistically limit our check to, say, the "big ten" languages. Per the tags page that would be C#, Java, PHP, JavaScript, Objective-C, C, C++, Python, Ruby. Use the Stack Overflow creative commons data dump to audit your potential solution (or just pick a few questions in the top 10 tags on Stack Overflow) and see how it does. Pseudocode is fine, but we use c# if you want to be extra friendly. The simpler the better (so long as it works). KISS! If your solution requires us to attempt to compile posts in 10 different compilers, or an army of people to manually train a bayesian inference engine, that's ... not exactly what we had in mind.

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• viable part-time career in IT/programming?

  - by Rider

  Hi, I'd like to ask for some career advice from you people. Is there a viable job/career that can be done in programming/IT for the long term? Right now, I am thinking about website (PHP?) developer path. My background: I have a degree in computer science and have been a programmer/system analyst for almost 10 years. Lately I took a big break from programming and studied for a B.arch. degree (yes architecture), only to discover that architecture offers zero (0) jobs where I'm from, for 3 years already (and no, I am not going to move and the grass in not greener in other places). I have never been particularly interested in programming, in fact I was bored by it. But I was always quite good at both programming and system analysis, and very valued by practically all my employers. On the other hand, I have never been valued or offered a good job in any other field (although I can do many things, like design, architecture, translations, documentation, teaching, etc etc.) I guess the human component has been always more important for me in programming jobs - I value all the good people I worked with, but not projects. However, I have about zero skills or desire to be a project manager. I also have close to zero skills for selling myself. I like it best when I can do "my thing", have my niche, have an ownership of some project. Right now my career perspective is to do part time programming and to part time teach yoga. I have already started the yoga teaching part. Do you think that part time programming is viable? And what niche works best for that? I have considered web development, QA, or software development in a company like I did before. However, my fear is that when you do programming part-time, you get the most boring coding work, only to see your colleagues move to more interesting projects and up their respective career ladders. I also fear that part-timers are not especially needed either. And, since I don't share much enthusiasm at programming, I'd rather not be around young programmers boiling with geeky enthusiasm about coding, but rather QA mindset with people from different backgrounds and life paths might work better for me. Thanks for any advice, --Rider

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• SharePoint 2010, Cloud, and the Constitution

  - by Michael Van Cleave

  The other evening an article on the Red Tap Chronicles caught my eye. The article written by Bob Sullivan titled "The Constitutional Issues of Cloud Computing" was very interesting in regards to the direction most of the technical world is going. We all have been inundated about utilizing cloud computing for reasons of price, availability, or even scalability; but what Bob brings up is a whole separate view of why a business might not want to move toward the cloud for services or applications. The overall point to the article was pretty simple. It all boiled down to the summation that hosting "Things" in the cloud (Email, Documents, etc…) are interpreted differently under the law regarding constitutional search and seizure than say a document or item that is kept in physical form at a business or home. Where if you physically have it stored someone would have to get a warrant to search for it or seize it, but if it is stored off in the cloud and the ISV or provider is subpoenaed for the item then they will usually give access to the information. Obviously this is a big difference in interpretation of the law and the constitution due to technology. So you might ask "Where does this fit in with SharePoint? Well the overall push for this next version of SharePoint is one that gives a business ultimate flexibility to utilize the Cloud. In one example this upcoming version gracefully lends itself to Multi Tenancy so that online or "Cloud" hosting would be possible by Service Providers. Another aspect to the upcoming version is that it has updated its ability to store content outside of the database and in a cheaper commoditized storage facility. This is called Remote Blob Storage (or RBS) which is the next evolution of External Blob Storage (or EBS). With this new functionality that business might look forward to it is extremely important for them to understand that they might be opening themselves up to laws that do not need a warrant to search or seize their information that is stored in the cloud. It will be interesting to see how this all plays out in the next few months. Usually the laws change slowly in comparison to technology so it might be a while until we see if it is actually constitutional to treat someone's content on the cloud differently as it would be in their possession, however until there is some type of parity that happens or more concrete laws regarding the differences be very careful about what you put in the cloud. Michael

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• SQL Community – stronger than ever

  - by Rob Farley

  I posted a few hours ago about a reflection of the Summit, but I wanted to write another one for this month’s T-SQL Tuesday, hosted by Chris Yates. In January of this year, Adam Jorgensen and I joked around in a video that was used for the SQL Server 2012 launch. We were asked about SQLFamily, and we said how we were like brothers – how we could drive each other crazy (the look he gave me as I patted his stomach was priceless), but that we’d still look out for each other, just like in a real family. And this is really true. Last week at the PASS Summit, there was a lot going on. I was busy as always, as were many others. People told me their good news, their awful news, and some whinged to me about other people who were driving them crazy. But throughout this, people in the SQL Server community genuinely want the best for each other. I’m sure there are exceptions, but I don’t see much of this. Australians aren’t big on cheering for each other. Neither are the English. I think we see it as an American thing. It could be easy for me to consider that the SQL Community that I see at the PASS Summit is mainly there because it’s a primarily American organisation. But when you speak to people like sponsors, or people involved in several types of communities, you quickly hear that it’s not just about that – that PASS has something special. It goes beyond cheering, it’s a strong desire to see each other succeed. I see MVPs feel disappointed for those people who don’t get awarded. I see Summit speakers concerned for those who missed out on the chance to speak. I see chapter leaders excited about the opportunity to help other chapters. And throughout, I see a gentleness and love for people that you rarely see outside the church (and sadly, many churches don’t have it either). Chris points out that the M-W dictionary defined community as “a unified body of individuals”, and I feel like this is true of the SQL Server community. It goes deeper though. It’s not just unity – and we’re most definitely different to each other – it’s more than that. We all want to see each other grow. We all want to pull ourselves up, to serve each other, and to grow PASS into something more than it is today. In that other post of mine I wrote a bit about Paul White’s experience at his first Summit. His missus wrote to me on Facebook saying that she welled up over it. But that emotion was nothing about what I wrote – it was about the reaction that the SQL Community had had to Paul. Be proud of it, my SQL brothers and sisters, and never lose it.

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• Thought Oracle Usability Advisory Board Was Stuffy? Wrong. Justification for Attending OUAB: ROI

  - by ultan o'broin

  Looking for reasons tell your boss why your organization needs to join the Oracle Usability Advisory Board or why you need approval to attend one of its meetings (see the requirements)? Try phrases such as "Continued Return on Investment (ROI)", "Increased Productivity" or "Happy Workers". With OUAB your participation is about realizing and sustaining ROI across the entire applications life-cycle from input to designs to implementation choices and integration, usage and performance and on measuring and improving the onboarding and support experience. If you think this is a boring meeting of middle-aged people sitting around moaning about customizing desktop forms and why the BlackBerry is here to stay, think again! How about this for a rich agenda, all designed to engage the audience in a thought-provoking and feedback-illiciting day of swirling interactions, contextual usage, global delivery, mobility, consumerizationm, gamification and tailoring your implementation to reflect real users doing real work in real environments.  Foldable, rollable ereader devices provide a newspaper-like UK for electronic news. Or a way to wrap silicon chips, perhaps. Explored at the OUAB Europe Meeting (photograph from Terrace Restaurant in TVP. Nom.) At the 7 December 2012 OUAB Europe meeting in Oracle Thames Valley Park, UK, Oracle partners and customers stepped up to the mic and PPT decks with a range of facts and examples to astound any UX conference C-level sceptic. Over the course of the day we covered much ground, but it was all related in a contextual, flexibile, simplication, engagement way aout delivering results for business: that means solving problems. This means being about the user and their tasks and how to make design and technology transforms work into a productive activity that users and bean counters will be excited by. The sessions really gelled for me: 1. Mobile design patterns and the powerful propositions for customers and partners offered by using the design guidance with Oracle ADF Mobile. Customers' and partners' developers existing ADF developers are now productive, efficient ADF Mobile developers applying proven UX guidance using ADF Mobile components and other Oracle Fusion Middleware in the development toolkit. You can find the Mobile UX Design Patterns and Guidance on Building Mobile Apps on OTN. 2. Oracle Voice and Apps. How this medium offers so much potentual in the enterprise and offers a window in Fusion Apps cloud webservices, Oracle RightNow NLP and Nuance technology. Exciting stuff, demoed live on a mobile phone. Stay tuned for more features and modalities and how you can tailor your own apps experience.  3. Oracle RightNow Natural Language Processing (NLP) Virtual Assistant technology (Ella): how contextual intervention and learning from users sessions delivers a great personalized UX for users interacting with Ella, a fifth generation VA to solve problems and seek knowledge. 4. BYOD Keynote: A balanced keynote address contrasting Fujitsu's explaining of the conceprt, challenges, and trends and setting the expectation that BYOD must be embraced in a flexible way,  with the resolute, crafted high security enterprise requirements that nuancing the BYOD concept and proposals with the realities of their world of water tight information and device sharing policies. Fascinating stuff, as well providing anecdotes to make us thing about out own DYOD Deployments. One size does not fit all. 5. Icon Cultural Surveys Results and Insights Arising: Ever wondered about the cultural appropriateness of icons used in software UIs and how these icons assessed for global use? Or considered that social media "Like" icons might be  unacceptable hand gestures in culture or enterprise? Or do the old world icons like Save floppy disk icons still find acceptable? Well the survey results told you. Challenges must be tested, over time, and context of use is critical now, including external factors such as the internet and social media adoption. Indeed the fears about global rejection of the face and hand icons was not borne out, and some of the more anachronistic icons (checkbooks, microphones, real-to-real tape decks, 3.5" floppies for "save") have become accepted metaphors for current actions. More importantly the findings brought into focus the reason for OUAB - engage with and illicit feedback though working groups before we build anything. 6. EReaders and Oracle iBook: What is the uptake and trends of ereaders? And how about a demo of an iBook with enterprise apps content?  Well received by the audience, the session included a live running poll of ereader usage. 7. Gamification Design Jam: Fun, hands on event for teams of Oracle staff, partners and customers, actually building gamified flows, a practice that can be applied right away by customers and partners.  8. UX Direct: A new offering of usability best practices, coming to an external website for you in 2013. FInd a real user, observe their tasks, design and approve, build and measure. Simple stuff to improve apps implications no end. 9. FUSE (an internal term only, basically Fusion Simplified Experience): demo of the new Face of Fusion Applications: inherently mobile, simple to use, social, personalizable and FAST, three great demos from the HCM, CRM and ICT world on how these UX designs can be used in different ways. So, a powerful breadth and depth of UX solutions and opporunities for customers and partners to engage with and explore how they can make their users happy and benefit their business reaping continued ROI from those apps investments. Find out more about the OUAB and how to get involved here ... 

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• Largest sphere inside a frustum

  - by Will

  How do you find the largest sphere that you can draw in perspective? Viewed from the top, it'd be this: Added: on the frustum on the right, I've marked four points I think we know something about. We can unproject all eight corners of the frusum, and the centres of the near and far ends. So we know point 1, 3 and 4. We also know that point 2 is the same distance from 3 as 4 is from 3. So then we can compute the nearest point on the line 1 to 4 to point 2 in order to get the centre? But the actual math and code escapes me. I want to draw models (which are approximately spherical and which I have a miniball bounding sphere for) as large as possible. Update: I've tried to implement the incircle-on-two-planes approach as suggested by bobobobo and Nathan Reed : function getFrustumsInsphere(viewport,invMvpMatrix) { var midX = viewport[0]+viewport[2]/2, midY = viewport[1]+viewport[3]/2, centre = unproject(midX,midY,null,null,viewport,invMvpMatrix), incircle = function(a,b) { var c = ray_ray_closest_point_3(a,b); a = a[1]; // far clip plane b = b[1]; // far clip plane c = c[1]; // camera var A = vec3_length(vec3_sub(b,c)), B = vec3_length(vec3_sub(a,c)), C = vec3_length(vec3_sub(a,b)), P = 1/(A+B+C), x = ((A*a[0])+(B*a[1])+(C*a[2]))*P, y = ((A*b[0])+(B*b[1])+(C*b[2]))*P, z = ((A*c[0])+(B*c[1])+(C*c[2]))*P; c = [x,y,z]; // now the centre of the incircle c.push(vec3_length(vec3_sub(centre[1],c))); // add its radius return c; }, left = unproject(viewport[0],midY,null,null,viewport,invMvpMatrix), right = unproject(viewport[2],midY,null,null,viewport,invMvpMatrix), horiz = incircle(left,right), top = unproject(midX,viewport[1],null,null,viewport,invMvpMatrix), bottom = unproject(midX,viewport[3],null,null,viewport,invMvpMatrix), vert = incircle(top,bottom); return horiz[3]<vert[3]? horiz: vert; } I admit I'm winging it; I'm trying to adapt 2D code by extending it into 3 dimensions. It doesn't compute the insphere correctly; the centre-point of the sphere seems to be on the line between the camera and the top-left each time, and its too big (or too close). Is there any obvious mistakes in my code? Does the approach, if fixed, work?

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• Organizing Git repositories with common nested sub-modules

  - by André Caron

  I'm a big fan of Git sub-modules. I like to be able to track a dependency along with its version, so that you can roll-back to a previous version of your project and have the corresponding version of the dependency to build safely and cleanly. Moreover, it's easier to release our libraries as open source projects as the history for libraries is separate from that of the applications that depend on them (and which are not going to be open sourced). I'm setting up workflow for multiple projects at work, and I was wondering how it would be if we took this approach a bit of an extreme instead of having a single monolithic project. I quickly realized there is a potential can of worms in really using sub-modules. Supposing a pair of applications: studio and player, and dependent libraries core, graph and network, where dependencies are as follows: core is standalone graph depends on core (sub-module at ./libs/core) network depdends on core (sub-module at ./libs/core) studio depends on graph and network (sub-modules at ./libs/graph and ./libs/network) player depends on graph and network (sub-modules at ./libs/graph and ./libs/network) Suppose that we're using CMake and that each of these projects has unit tests and all the works. Each project (including studio and player) must be able to be compiled standalone to perform code metrics, unit testing, etc. The thing is, a recursive git submodule fetch, then you get the following directory structure: studio/ studio/libs/ (sub-module depth: 1) studio/libs/graph/ studio/libs/graph/libs/ (sub-module depth: 2) studio/libs/graph/libs/core/ studio/libs/network/ studio/libs/network/libs/ (sub-module depth: 2) studio/libs/network/libs/core/ Notice that core is cloned twice in the studio project. Aside from this wasting disk space, I have a build system problem because I'm building core twice and I potentially get two different versions of core. Question How do I organize sub-modules so that I get the versioned dependency and standalone build without getting multiple copies of common nested sub-modules? Possible solution If the the library dependency is somewhat of a suggestion (i.e. in a "known to work with version X" or "only version X is officially supported" fashion) and potential dependent applications or libraries are responsible for building with whatever version they like, then I could imagine the following scenario: Have the build system for graph and network tell them where to find core (e.g. via a compiler include path). Define two build targets, "standalone" and "dependency", where "standalone" is based on "dependency" and adds the include path to point to the local core sub-module. Introduce an extra dependency: studio on core. Then, studio builds core, sets the include path to its own copy of the core sub-module, then builds graph and network in "dependency" mode. The resulting folder structure looks like: studio/ studio/libs/ (sub-module depth: 1) studio/libs/core/ studio/libs/graph/ studio/libs/graph/libs/ (empty folder, sub-modules not fetched) studio/libs/network/ studio/libs/network/libs/ (empty folder, sub-modules not fetched) However, this requires some build system magic (I'm pretty confident this can be done with CMake) and a bit of manual work on the part of version updates (updating graph might also require updating core and network to get a compatible version of core in all projects). Any thoughts on this?

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• RightNow CX @ OpenWorld: What to Experience

  - by Tony Berk

  We want to welcome our RightNow CX customers to Oracle OpenWorld next week. Get ready for a great week and a whole new experience! For a high level overview of what is going on during the week, please review these previous posts: Is There a Cloud Over OpenWorld? and What to "CRM" in San Francisco? CRM Highlights for OpenWorld '12. Also, don't forget you can add on the Customer Experience Summit @ OpenWorld to make your week even more complete and get involved with the Experience Revolution! Below is a highlight of only some of the RightNow related sessions at OpenWorld. Please use OpenWorld Schedule Builder or check the OpenWorld Content Catalog for all of the session details and any time or location changes. Tip: Pre-enrolled session registrants via Schedule Builder are allowed into the session rooms before anyone else, so Schedule Builder will guarantee you a seat. Many of the sessions below will likely be at capacity. No better way to start off than hearing where Oracle RightNow is going! Oracle RightNow CX Cloud Service Vision and Roadmap (CON9764) - Oct 1, 10:45 AM. Oracle RightNow CX Cloud Service combines Web, social, and contact center experiences for a unified, cross-channel service solution in the cloud, enabling organizations to increase sales and adoption, build trust, strengthen relationships, and reduce costs and effort. Come to this session to hear from David Vap and his team of Oracle experts about where the product is going and how Oracle is committed to accelerating the pace of innovation and value to its customers. Interested in the Cloud and want to know why some leading CIOs are moving to the cloud? You can hear first hand from CIOs from Emerson, Intuit and Overstock.com: CIOs and Governance in the Cloud (CON9767) - Oct 3, 11:45 AM.   And of course there are a number of sessions that drill down into more specific areas. Here are just a few: Deliver Outstanding Customer Experiences: Oracle RightNow Dynamic Agent Desktop Cloud Service (CON9771) - Oct 1, 4:45 PM. This session covers how companies have delivered exceptional customer experiences and how the Oracle RightNow Dynamic Agent Desktop Cloud Service roadmap will evolve in the future. The Oracle RightNow Contact Center Experience suite includes incident management, knowledge, guided processes, and other service capabilities to unify the customer experience across channels. Come learn about the powerful tools that enable even your junior agents to consistently provide outstanding service across all customer interaction channels. Self-Service in the Age of Data Intimacy (CON11516) - Oct 1, 3:15. Even though businesses are generating more and more data around their relationships and interactions with customers, very little of the information a business generates ends up available to the contact center and even less is made available to the online service experience. The generic one-size-fits-all approach that typifies most online service experiences ultimately fails to address all user needs, and that failure ultimately leads to the continued use of high-cost agent-assisted channels for low-value interactions. This session introduces Oracle RightNow Web Experience’s Virtual Assistant and discusses how you can deliver rich, engaging, highly personalized experiences with the quality of agent-assisted service at a much lower cost. Improve Chat Experiences: Best Practices for Chat Pilots and Deployments (CON11517) - Oct 1, 4:45 PM. Today’s organizations are challenged to grow revenue and retain customers with fewer resources, and many have turned to chat as an approach to improving the customer experience, increasing sales conversions, and reducing costs at the same time. From setting goals and metrics and training staff to customizing and tuning the solution, this session provides best practices and lessons learned from a broad set of implementations to help you get the most out of your chat solution. Differentiated Experience with Web Service (CON9770) - Oct 2, 1:15 PM. A reputation for excellent customer service can differentiate your brand and drive revenue. In this session, learn how to develop that reputation by transforming your online self-service into a highly interactive, branded customer experience. See live examples of how Oracle RightNow Web Experience has helped customers deliver on their Web service strategies. Unifying the Agent’s Engagement Console (CON11518) - Oct 2, 1:15 PM. Does your customer experience suffer because your agents are toggling between multiple tools? Do your agent productivity and morale suffer as well? Come to this session to learn how Oracle RightNow CX Cloud Service seamlessly unifies these disparate systems into a single engagement console. Regardless of channel, powerful adaptive tools consistently guide agents across contextually aware personalized workflows. Great agent experiences drive great customer experiences. Oracle RightNow CX Cloud Service and the Oracle Customer Experience Portfolio (CON9775) - Oct 3, 10:15 AM. This session covers how Oracle’s integrated suite of customer experience (CX) products fits with the Oracle CX portfolio of products (Oracle Fusion Customer Relationship Management; the Oracle ATG, Oracle Endeca, and Oracle Knowledge product families; and Oracle Business Intelligence) to increase revenues, strengthen customer relationships, and reduce costs across the entire end-to-end customer lifecycle for companies that sell to consumers and those that sell to businesses. Greater Insights from Customer Engagements (CON9773) Oct 4, 12:45 PM. In this session, hear how to leverage service interaction insights, customer feedback, and segmented service engagements to improve the customer experience. Discover how customers, such as J&P Cycles, learn and take action based on business insights gained through their customer engagements. Again, these are just some of the sessions, so check out the Content Catalog for details on Knowledge Management, Customization, Integration and more in the Oracle Develop stream for Customer Experience. Be sure to visit the Oracle DEMOgrounds in the Moscone West Exhibit Hall. If this is your first OpenWorld, welcome! If you are returning, hi again and enjoy!

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• SOA 11g Technology Adapters – ECID Propagation

  - by Greg Mally

  Overview Many SOA Suite 11g deployments include the use of the technology adapters for various activities including integration with FTP, database, and files to name a few. Although the integrations with these adapters are easy and feature rich, there can be some challenges from the operations perspective. One of these challenges is how to correlate a logical business transaction across SOA component instances. This correlation is typically accomplished via the execution context ID (ECID), but we lose the ECID correlation when the business transaction spans technologies like FTP, database, and files. A new feature has been introduced in the Oracle adapter JCA framework to allow the propagation of the ECID. This feature is available in the forthcoming SOA Suite 11.1.1.7 (PS6). The basic concept of propagating the ECID is to identify somewhere in the payload of the message where the ECID can be stored. Then two Binding Properties, relating to the location of the ECID in the message, are added to either the Exposed Service (left-hand side of composite) or External Reference (right-hand side of composite). This will give the JCA framework enough information to either extract the ECID from or add the ECID to the message. In the scenario of extracting the ECID from the message, the ECID will be used for the new component instance. Where to Put the ECID When trying to determine where to store the ECID in the message, you basically have two options: Add a new optional element to your message schema. Leverage an existing element that is not used in your schema. The best scenario is that you are able to add the optional element to your message since trying to find an unused element will prove difficult in most situations. The schema will be holding the ECID value which looks something like the following: 11d1def534ea1be0:7ae4cac3:13b4455735c:-8000-00000000000002dc Configuring Composite Services/References Now that you have identified where you want the ECID to be stored in the message, the JCA framework needs to have this information as well. The two pieces of information that the framework needs relates to the message schema: The namespace for the element in the message. The XPath to the element in the message. To better understand this, let's look at an example for the following database table: When an Exposed Service is created via the Database Adapter Wizard in the composite, the following schema is created: For this example, the two Binding Properties we add to the ReadRow service in the composite are: <!-- Properties for the binding to propagate the ECID from the database table --> <property name="jca.ecid.nslist" type="xs:string" many="false">  xmlns:ns1="http://xmlns.oracle.com/pcbpel/adapter/db/top/ReadRow"</property> <property name="jca.ecid.xpath" type="xs:string" many="false">  /ns1:EcidPropagationCollection/ns1:EcidPropagation/ns1:ecid</property> Notice that the property called jca.ecid.nslist contains the targetNamespace defined in the schema and the property called jca.ecid.xpath contains the XPath statement to the element. The XPath statement also contains the appropriate namespace prefix (ns1) which is defined in the jca.ecid.nslist property. When the Database Adapter service reads a row from the database, it will retrieve the ECID value from the payload and remove the element from the payload. When the component instance is created, it will be associated with the retrieved ECID and the payload contains everything except the ECID element/value. The only time the ECID is visible is when it is stored safely in the resource technology like the database, a file, or a queue. Simple Database/File/JMS Example This section contains a simplified example of how the ECID can propagate through a database table, a file, and JMS queue. The composite for the example looks like the following: The flow of this example is as follows: Invoke database insert using the insertwithecidbpelprocess_client_ep Service. The InsertWithECIDBPELProcess adds a row to the database via the Database Adapter. The JCA Framework adds the ECID to the message prior to inserting. The ReadRow Service retrieves the record and the JCA Framework extracts the ECID from the message. The ECID element is removed from the message. An instance of ReadRowBPELProcess is created and it is associated with the retried ECID. The ReadRowBPELProcess now writes the record to the file system via the File Adapter. The JCA Framework adds the ECID to the message prior to writing the message to file. The ReadFile Service retrieves the record from the file system and the JCA Framework extracts the ECID from the message. The ECID element is removed from the message. An instance of ReadFileBPELProcess is created and it is associated with the retried ECID. The ReadFileBPELProcess now enqueues the message via the JMS Adapter. The JCA Framework adds the ECID to the message prior to enqueuing the message. The DequeueMessage Service retrieves the record and the JCA Framework extracts the ECID from the message. The ECID element is removed from the message. An instance of DequeueMessageBPELProcess is created and it is associated with the retried ECID. The logical flow ends. When viewing the Flow Trace in the Enterprise Manger, you will now see all the instances correlated via ECID: Please check back here when SOA Suite 11.1.1.7 is released for this example. With the example you can run it yourself and reinforce what has been shared in this blog via a hands-on experience. One final note: the contents of this blog may be included in the official SOA Suite 11.1.1.7 documentation, but you will still need to come here to get the example.

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• CIO's Corner: Achieving a Balance

  - by Michelle Kimihira

  Author: Rick Beers Senior Director, Product Management, Oracle Fusion Middleware All too often, a CIO is unfairly characterized as either technology-focused or business-focused; as more concerned with either infrastructure performance or business excellence. It seems to me that this completely misses the point. I have long thought that a CIO has probably the most complex C-level position in an enterprise, one that requires an artful balance among four entirely different constituencies, often with competing values and needs. How a CIO balances these is the single largest determinant of success. I was reminded of this while reading the excellent interview of Mark Hurd by CNBC’s Maria Bartiromo in a recent issue of USATODAY (Bartiromo: Oracle's Hurd is in tech sweet spot). The interview covers topics such as Big Data, Leadership and Oracle’s growth strategy. But the topic that really got my interest, and reminded me of the need for balance, was on IT spending trends, in which Mark Hurd observed, “…budgets are tight. What most of our customers have today is both an austerity plan to save money and at the same time a plan to reapply that money to innovation. There isn't a customer we have that doesn't have an austerity plan and an innovation plan.” In an era of economic uncertainty, and an accelerating pace of business change, this is probably the toughest balance a CIO must achieve. Yet for far too many IT organizations, operating costs consume over 75% of their budgets, leaving precious little for innovation and investment in business-critical technology programs. I have found that many CIO’s are trapped by their enterprise systems platforms, which were originally architected for Standardization, Compliance and tightly integrated linear Workflows. Yes, these traits are still required for specific reasons and cannot be compromised. But they are no longer enough. New demands are emerging: the explosion in the volume and diversity of Data, the Consumerization of IT, the rise of Social Media, and the need for continual Business Process Reengineering. These were simply not the design criteria for Enterprise 1.0 and attempting to leverage them with current systems platforms results in an escalation in complexity and a resulting increase in operating costs for many IT organizations. This is the cost vs investment trap and what most constrains CIO’s from achieving the balance they need. But there is a way out of this trap. Enterprise 2.0 represents an entirely new enterprise systems architecture, one that is ‘Business-Centric’ rather than ‘ERP Centric’, which defined the architecture of Enterprise 1.0. Oracle’s best in class suite of Fusion Middleware Products enables a layered approach to enterprise systems architectures that provides the balance that an enterprise needs. The most exciting part of all this? The bottom two layers are focused upon reducing costs and the upper two layers provide business value and innovation. Finally, the Balance a CIO needs.  Additional Information Product Information on Oracle.com: Oracle Fusion Middleware Follow us on Twitter and Facebook Subscribe to our regular Fusion Middleware Newsletter

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• Books are Dead! Long Live the Books!

  - by smisner

  We live in interesting times with regard to the availability of technical material. We have lots of free written material online in the form of vendor documentation online, forums, blogs, and Twitter. And we have written material that we can buy in the form of books, magazines, and training materials. Online videos and training – some free and some not free – are also an option. All of these formats are useful for one need or another. As an author, I pay particular attention to the demand for books, and for now I see no reason to stop authoring books. I assure you that I don’t get rich from the effort, and fortunately that is not my motivation. As someone who likes to refer to books frequently, I am still a big believer in books and have evidence from book sales that there are others like me. If I can do my part to help others learn about the technologies I work with, I will continue to produce content in a variety of formats, including books. (You can view a list of all of my books on the Publications page of my site and my online training videos at Pluralsight.) As a consumer of technical information, I prefer books because a book typically can get into a topic much more deeply than a blog post, and can provide more context than vendor documentation. It comes with a table of contents and a (hopefully accurate) index that helps me zero in on a topic of interest, and of course I can use the Search feature in digital form. Some people suggest that technology books are outdated as soon as they get published. I guess it depends on where you are with technology. Not everyone is able to upgrade to the latest and greatest version at release. I do assume, however, that the SQL Server 7.0 titles in my library have little value for me now, but I’m certain that the minute I discard the book, I’m going to want it for some reason! Meanwhile, as electronic books overtake physical books in sales, my husband is grateful that I can continue to build my collection digitally rather than physically as the books have a way of taking over significant square footage in our house! Blog posts, on the other hand, are useful for describing the scenarios that come up in real-life implementations that wouldn’t fit neatly into a book. As many years that I have working with the Microsoft BI stack, I still run into new problems that require creative thinking. Likewise, people who work with BI and other technologies that I use share what they learn through their blogs. Internet search engines help us find information in blogs that simply isn’t available anywhere else. Another great thing about blogs, also, is the connection to community and the dialog that can ensue between people with common interests. With the trend towards electronic formats for books, I imagine that we’ll see books continue to adapt to incorporate different forms of media and better ways to keep the information current. At the moment, I wish I had a better way to help readers with my last two Reporting Services books. In the case of the Microsoft® SQL Server™ 2005 Reporting Services Step by Step book, I have heard many cases of readers having problems with the sample database that shipped on CD – either the database was missing or it was corrupt. So I’ve provided a copy of the database on my site for download from http://datainspirations.com/uploads/rs2005sbsDW.zip. Then for the Microsoft® SQL Server™ 2008 Reporting Services Step by Step book, we decided to avoid the database problem by using the AdventureWorks2008 samples that Microsoft published on Codeplex (although code samples are still available on CD). We had this silly idea that the URL for the download would remain constant, but it seems that expectation was ill-founded. Currently, the sample database is found at http://msftdbprodsamples.codeplex.com/releases/view/37109 but I have no idea how long that will remain valid. My latest books (#9 and #10 which are milestones I never anticipated), Building Integrated Business Intelligence Solutions with SQL Server 2008 R2 and Office 2010 (McGraw Hill, 2011) and Business Intelligence in Microsoft SharePoint 2010 (Microsoft Press, 2011), will not ship with a CD, but will provide all code samples for download at a site maintained by the respective publishers. I expect that the URLs for the downloads for the book will remain valid, but there are lots of references to other sites that can change or disappear over time. Does that mean authors shouldn’t make reference to such sites? Personally, I think the benefits to be gained from including links are greater than the risks of the links becoming invalid at some point. Do you think the time for technology books has come to an end? Is the delivery of books in electronic format enough to keep them alive? If technological barriers were no object, what would make a book more valuable to you than other formats through which you can obtain information?

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• Finding work as a college student

  - by lightburst

  I'm a 3rd year CS student. I'm currently really, really, bored and tired of cheap school programming(I go to a fairly respectable(albeit not top) university in my country, but, really, it's not MIT) so I've been thinking about getting a part-time dev job for a long while now. I'm not some hotshot programmer or anything, but "Add/Delete XYZ class objects to list" or "Do this web feature/pattern in PHP" does get old after a few semesters. I also only learned(heard?) of programming when I entered college, so the duration of me being in contact with any code is short. I can't really apply as an intern as I have not accumulated the necessary credits yet to do that so I was thinking of selling myself as a part-time dev. I still need to go to school, and don't want to subject myself to living two lives. Plus, I think I'd have better chances considering my lack of things to write on the resume. The only language I know at heart is C (I've written several pointer-oriented stuff on my freshman year, which is apparently pretty leet(for some reason), or so Joel says. That sort of boosted my morale a bit) but I've worked with several other languages only for the sake of course work such as C#/Java/PHP/ASM. My only user-worthy project was a recursive quicksort simulator I wrote for class using GTK+ that used a textbox to output the progress. I also have not taken the compiler theory class yet, or my thesis. All that being said, I wonder if any legitimate software company(big or small) would hire somebody like me considering all that. If there are companies that do accept anybody like me, would I be doing programming or maybe just be a tester or something? Would anybody hire me as a dev at all? I know I don't have much(not even a degree) but what I lack in experience, I compensate with interest? I am less interested in websites and 'management' software(no offense or anything. also, most of the places here ONLY have those), and more into 'process driven'(I'm not sure how to call it) and system software. I have my eyes on a startup that sells basically an extension of Google Drive, but I feel like I'm too 'risky' for them. Oh, I'm also 19 if that means anything. We're not K-12 so kids go to college earlier than in the US.

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• Exadata at Oracle Openworld - A guide to sessions

  - by Javier Puerta

  A large number of sessions focusing on Exadata will be taking place during the week of Oracle Openworld in San Francisco. To help you organize your schedule I am including below a list of sessions and events around Exadata that you will find of interest. PARTNER SPECIFIC SESSIONS Date/Time/Location  Session Sunday, Sep 30, 3:30 PM - 4:30 PM - Moscone South - 301 Building a Winning Services Practice with Oracle’s Engineered Systems.- This session kicks off a week-long session on Oracle’s engineered systems, from Oracle Database Appliance to Oracle Exadata, Oracle Exalogic, Oracle Exalytics, Oracle Big Data Appliance, and Oracle SPARC SuperCluster. Hear about what is to come in the week ahead in terms of engineered systems. As an ideal consolidation platform for database workloads, Oracle Exadata generates significant services opportunities. This session reviews the range of partner-led services that support Oracle Exadata deployments.   Monday, October 1st, 2011 at 15:30 - 18:00 PST Grand Hyatt San Francisco 345 Stockton Street, San Francisco (Conference Theater) (It is a 15 minute walk from OOW Moscone Center. See directions here) Exadata & Manageability EMEA Partner Community Forum.- Listen to other partners share their experiences in selling and implementing Exadata and Manageability projects, and have a direct dialogue with some of the Oracle executives that are driving the strategy of the company in these areas. Agenda Welcome - Hans-Peter Kipfer, VP, Engineered Systems Oracle EMEA Next challenges in building and managing clouds - Javier Cabrerizo, VP, Business Development for Exadata, Oracle Corp. Partner Experiences: IT modernization, simplification and cost reduction: The case of a customer in Transportation & Logistics with custom applications and SAP. - Francisco Bermudez, Country Leader Infrastructure Services, Capgemini, Spain Nvision cloud project - Dmitry Krasilov, Head of Oracle Competence Center, Nvision Group, Russia From Exadata Ready to Exadata Optimized: An ISV Experience - Miguel Alves, Product Business Solutions Manager, WeDo Technologies, Portugal To confirm your participation send an email to [email protected]  Wednesday, Oct 3, 11:45 AM - 12:45 PM - Marriott Marquis - Golden Gate B  Building a Practice with Exadata Database Machine.- As an ideal consolidation platform for database workloads, Oracle’s Exadata Database Machine generates significant services opportunities. In this session, learn about the range of partner-led services that support Exadata Database Machine deployments.  Other Engineered Systems sessions for Partners at the Oracle PartnerNetwork Exchange  Click here.-   OOW CUSTOMER SESSIONS   Download the Focus On Exadata guide for a full list of Exadata OOW sessions.  

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• Determining cause of random latency and loading issues

  - by Sherwin Flight

  I'm not sure exactly what details to post in regards to my issue, because I'm not sure what is relevant. Prior to the end of September my websites all loaded quickly, in almost all cases. Loading time wasn't usually more than a few seconds. However, since the end of September I noticed a big increase in page loading times. In some cases pages were taking 30 seconds or more to load. I do have a remote monitoring service monitoring some of the sites as well, and the image below shows the response times over the past month. The response times shown at the beginning of this graph were what the usual response times were prior to this issue occurring. You can see that there has been a significant increase in response times from the beginning to the end of this graph. The thing is, the problem is not happening 100% of the time. If I click through the site, or even just keep refreshing the page, about 25% of the time the pages load quickly, the remaining 75% of the time they load slowly. Sometimes the pages take so long to load that they time out, and don't load at all. I have contacted my hosting provider, and they said things at their end was fine. I don't believe the problem is my home internet provider, because all other websites load without a problem. The server is located in Texas, USA. This also raises another interesting point. My remote monitor checks my site from two locations, California, USA, and London, England. As you can see in the chart below the response time is actually shorter when checked from London, which doesn't seem to make sense, since the server is physically closer to the California monitoring location. I would have expected the London monitoring location to have higher response times since they are physically farther away. I should also point out that in some traceroute test I've done it seem like the first connection to the server seems to take the longest, then after that the rest of the page loads quickly. Below is a little chart showing the times for the first connection to the server. So, what could be causing this problem, and what steps can I take to resolve it or at least narrow down the problem? Sending the request to the server was very quick, and receiving the reply back seems pretty quick, but the WAIT time is really long. So it connects, sends the request, but then waits close to 30 seconds before it starts receiving data back. I am also aware that there are things I can do to speed up page loading times, like reducing the number of CSS and JS files used on a page, compressing images, etc. This is not really what the source of the problem is though, because nothing has really changed on the site since before the problem started, and other sites on the same server are loading slowly as well.

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• The Social Business Thought Leaders

  - by kellsey.ruppel

  Enterprise Gamification, Big Data, Social Support, Total Customer Experience, Pull Organizations, Social Business. Are these purely the latest buzzwords to enter the market or significant trends that companies should keep an eye on? Oracle recently sponsored and presented at the 5th Social Business Forum, one of the largest European events on the use of social media as a business tool and accelerator. Through the participation of dozens of practitioners, experts and customer success stories, the conference demonstrated how a perfect storm of technology, management and cultural change is pushing peer-to-peer conversations deep into business processes. It is clear that Social Business is serving as a new propellant of agility, efficiency and reactivity. According to Deloitte and MIT what we have learned to call Social Business is considered important in the next 3 years by 86% of managers (see Social Business: What Are Companies Really Doing?, MIT Sloan Management Review and Deloitte). McKinsey further estimates the value that can be unlocked in terms of knowledge-worker productivity, consumer insights, product co-creation, improved sales, marketing and customer service up to $1300B (See The social economy: Unlocking value and productivity through social technologies, McKinsey Global Institute). This impacts any industry, with the strongest effects seen in Media & Entertainment, Technology, Telcos and Education. For those not able to attend the Social Business Forum and also for the many friends that joined us in Milan, we decided to keep the conversation going by extracting some golden nuggets from the perspective of five of the most well-known thought-leaders in this space. Starting this week you will have the chance to view: John Hagel (Author of the Power of Pull and Co-Chairman Center for the Edge at Deloitte & Touche) Christian Finn (Senior Director, WebCenter Evangelist at Oracle) Steve Denning (Author of The Radical Management and Independent Management Consulting Professional) Esteban Kolsky (Principal & Founder at ThinkJar) Ray Wang (Principal Analyst & CEO at Constellation Research) Stay tuned to hear: How pull organizations are addressing some of the deepest challenges impacting the market. How to integrate social into existing infrastructure and processes. How to apply radical management to become more agile and profitable. About the importance of gamification as an engagement lever. The first interview with John Hagel will be published tomorrow. Don't miss it and the entire series!

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• SPARC T4-4 Delivers World Record Performance on Oracle OLAP Perf Version 2 Benchmark

  - by Brian

  Oracle's SPARC T4-4 server delivered world record performance with subsecond response time on the Oracle OLAP Perf Version 2 benchmark using Oracle Database 11g Release 2 running on Oracle Solaris 11. The SPARC T4-4 server achieved throughput of 430,000 cube-queries/hour with an average response time of 0.85 seconds and the median response time of 0.43 seconds. This was achieved by using only 60% of the available CPU resources leaving plenty of headroom for future growth. The SPARC T4-4 server operated on an Oracle OLAP cube with a 4 billion row fact table of sales data containing 4 dimensions. This represents as many as 90 quintillion aggregate rows (90 followed by 18 zeros). Performance Landscape Oracle OLAP Perf Version 2 Benchmark 4 Billion Fact Table Rows System Queries/hour Users* Response Time (sec) Average Median SPARC T4-4 430,000 7,300 0.85 0.43 * Users - the supported number of users with a given think time of 60 seconds Configuration Summary and Results Hardware Configuration: SPARC T4-4 server with 4 x SPARC T4 processors, 3.0 GHz 1 TB memory Data Storage 1 x Sun Fire X4275 (using COMSTAR) 2 x Sun Storage F5100 Flash Array (each with 80 FMODs) Redo Storage 1 x Sun Fire X4275 (using COMSTAR with 8 HDD) Software Configuration: Oracle Solaris 11 11/11 Oracle Database 11g Release 2 (11.2.0.3) with Oracle OLAP option Benchmark Description The Oracle OLAP Perf Version 2 benchmark is a workload designed to demonstrate and stress the Oracle OLAP product's core features of fast query, fast update, and rich calculations on a multi-dimensional model to support enhanced Data Warehousing. The bulk of the benchmark entails running a number of concurrent users, each issuing typical multidimensional queries against an Oracle OLAP cube consisting of a number of years of sales data with fully pre-computed aggregations. The cube has four dimensions: time, product, customer, and channel. Each query user issues approximately 150 different queries. One query chain may ask for total sales in a particular region (e.g South America) for a particular time period (e.g. Q4 of 2010) followed by additional queries which drill down into sales for individual countries (e.g. Chile, Peru, etc.) with further queries drilling down into individual stores, etc. Another query chain may ask for yearly comparisons of total sales for some product category (e.g. major household appliances) and then issue further queries drilling down into particular products (e.g. refrigerators, stoves. etc.), particular regions, particular customers, etc. Results from version 2 of the benchmark are not comparable with version 1. The primary difference is the type of queries along with the query mix. Key Points and Best Practices Since typical BI users are often likely to issue similar queries, with different constants in the where clauses, setting the init.ora prameter "cursor_sharing" to "force" will provide for additional query throughput and a larger number of potential users. Except for this setting, together with making full use of available memory, out of the box performance for the OLAP Perf workload should provide results similar to what is reported here. For a given number of query users with zero think time, the main measured metrics are the average query response time, the median query response time, and the query throughput. A derived metric is the maximum number of users the system can support achieving the measured response time assuming some non-zero think time. The calculation of the maximum number of users follows from the well-known response-time law N = (rt + tt) * tp where rt is the average response time, tt is the think time and tp is the measured throughput. Setting tt to 60 seconds, rt to 0.85 seconds and tp to 119.44 queries/sec (430,000 queries/hour), the above formula shows that the T4-4 server will support 7,300 concurrent users with a think time of 60 seconds and an average response time of 0.85 seconds. For more information see chapter 3 from the book "Quantitative System Performance" cited below. -- See Also Quantitative System Performance Computer System Analysis Using Queueing Network Models Edward D. Lazowska, John Zahorjan, G. Scott Graham, Kenneth C. Sevcik external local Oracle Database 11g – Oracle OLAP oracle.com OTN SPARC T4-4 Server oracle.com OTN Oracle Solaris oracle.com OTN Oracle Database 11g Release 2 oracle.com OTN Disclosure Statement Copyright 2012, Oracle and/or its affiliates. All rights reserved. Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners. Results as of 11/2/2012.

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• Oracle Gave Me a Chance - ECEMEA Internship Programme

  - by FelixWehmeyer

  My name is Mohammad Raad and I started in the One Year Training program with Oracle on March 1, 2012. I graduated on September 2011 and started searching for a job. Starting your career, as you all know, is hard because some companies see you as a fresh graduate lacking experience and no one is willing to invest in you. I used to check the recruitment websites daily to see if there were openings to apply to, but unfortunately no one wanted to hire a zero year experience fresh graduate. One day I saw Oracle’s 1 year internship program advertised and that was what I needed. I applied but expected nothing to happen because I was used to applying and getting no replies, but they called and that was the start! I had my first interview over the phone and decided to go to Qatar and to continue to search for a job. Two weeks after arriving at Qatar, Oracle called me for a second interview in Lebanon so I booked a ticket on the same day because my interview was the next day I had my interview and went back to Qatar. On January 2012, I heard from Oracle that I was accepted and they choose me for this program, it was a day I will not forget! Starting on 1st March 2012, I was full of energy, willing to do anything to gain experience and prove that I can do it. What really give me a big push is my colleagues’ motivation and support especially from Youssef Halawi, my mentor and Rami Mattar because they believe in me and track my progress day-by-day. At Oracle, I meet customers, attend meetings, demos and presentations, partners’ events and online trainings. Now I’m focusing on a specific product that I really liked and aim to master by the end of my internship. So dear readers wish me good luck! I know that I will get the experience that I want, because from Oracle, a leader in its industry, you have the chance to grab experience as much as you can handle, simply because there are no limits to excellence. Do you want to find out more about the open roles within Oracle? Follow us on https://campus.oracle.com.

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• More Maintenance Plan Weirdness

  - by AjarnMark

  I’m not a big fan of the built-in Maintenance Plan functionality in SQL Server.  I like the interface in SQL 2005 better than 2000 (it looks more like building an SSIS package) but it’s still a bit of a black box.  You don’t really know what commands are being run based on the selections you have made, and you can easily make some unwise choices without realizing it, such as shrinking your database on a regular basis.  I really prefer to know exactly what commands and with which options are being run on my servers. Recently I had another very strange thing happen with a Maintenance Plan, this time in SQL 2005, SP3.  I inherited this server and have done a bit of cleanup on it, but had not yet gotten around to replacing the Maintenance Plans with all my own scripts.  However, one of the maintenance plans which was just responsible for doing LOG backups was running more frequently than that system needed, and I thought I would just tweak the schedule a bit.  So I opened the Maintenance Plan and edited the properties of the Subplan, setting a new schedule, saved it and figured all was good to go.  But the next execution of the Scheduled Job that triggers the Maintenance Plan code failed with an error about the Owner of the job.  Specifically the error was, “Unable to determine if the owner (OldDomain\OldDBAUserID) of job MaintenancePlanName.Subplan has server access (reason: Could not obtain information about Windows NT group/user 'OldDomain\OldDBAUserID’..”  I was really confused because I had previously updated all of the jobs to have current accounts as the owners.  At first I thought it was just a fluke, but it happened on the next scheduled cycle so I investigated further and sure enough, that job had the old DBA’s account listed as the owner.  I fixed it and the job successfully ran to completion. Now, I don’t really like mysteries like that, so I did some more testing and verified that, sure enough, just editing the Subplan schedule and saving the Maintenance Job caused the Scheduled Job to be recreated with the old credentials.  I don’t know where it is getting those credentials, but I can only assume that it is the same as the original creator of the Maintenance Plan, and for some reason it insists on using that ID for the job owner.  I looked through the options in SSMA and could not find anything would let me easily set the value that I wanted it to use.  I suspect that if I did something like executing sp_changeobjectowner against the Maintenance Plan that it would use that new ID instead.  I’m sure that there is good reason that it works this way, but rather than mess around with it much more, I’m just going to spend my time rolling out my replacement scripts instead. Chalk this little hidden oddity up as yet one more reason I’m not a fan of Maintenance Plans.

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• ROracle support for TimesTen In-Memory Database

  - by Sam Drake

  Today's guest post comes from Jason Feldhaus, a Consulting Member of Technical Staff in the TimesTen Database organization at Oracle.  He shares with us a sample session using ROracle with the TimesTen In-Memory database.  Beginning in version 1.1-4, ROracle includes support for the Oracle Times Ten In-Memory Database, version 11.2.2. TimesTen is a relational database providing very fast and high throughput through its memory-centric architecture.  TimesTen is designed for low latency, high-volume data, and event and transaction management. A TimesTen database resides entirely in memory, so no disk I/O is required for transactions and query operations. TimesTen is used in applications requiring very fast and predictable response time, such as real-time financial services trading applications and large web applications. TimesTen can be used as the database of record or as a relational cache database to Oracle Database. ROracle provides an interface between R and the database, providing the rich functionality of the R statistical programming environment using the SQL query language. ROracle uses the OCI libraries to handle database connections, providing much better performance than standard ODBC.The latest ROracle enhancements include: Support for Oracle TimesTen In-Memory Database Support for Date-Time using R's POSIXct/POSIXlt data types RAW, BLOB and BFILE data type support Option to specify number of rows per fetch operation Option to prefetch LOB data Break support using Ctrl-C Statement caching support Times Ten 11.2.2 contains enhanced support for analytics workloads and complex queries: Analytic functions: AVG, SUM, COUNT, MAX, MIN, DENSE_RANK, RANK, ROW_NUMBER, FIRST_VALUE and LAST_VALUE Analytic clauses: OVER PARTITION BY and OVER ORDER BY Multidimensional grouping operators: Grouping clauses: GROUP BY CUBE, GROUP BY ROLLUP, GROUP BY GROUPING SETS Grouping functions: GROUP, GROUPING_ID, GROUP_ID WITH clause, which allows repeated references to a named subquery block Aggregate expressions over DISTINCT expressions General expressions that return a character string in the source or a pattern within the LIKE predicate Ability to order nulls first or last in a sort result (NULLS FIRST or NULLS LAST in the ORDER BY clause) Note: Some functionality is only available with Oracle Exalytics, refer to the TimesTen product licensing document for details. Connecting to TimesTen is easy with ROracle. Simply install and load the ROracle package and load the driver. > install.packages("ROracle") > library(ROracle) Loading required package: DBI > drv <- dbDriver("Oracle") Once the ROracle package is installed, create a database connection object and connect to a TimesTen direct driver DSN as the OS user. > conn <- dbConnect(drv, username ="", password="", dbname = "localhost/SampleDb_1122:timesten_direct") You have the option to report the server type - Oracle or TimesTen? > print (paste ("Server type =", dbGetInfo (conn)$serverType)) [1] "Server type = TimesTen IMDB" To create tables in the database using R data frame objects, use the function dbWriteTable. In the following example we write the built-in iris data frame to TimesTen. The iris data set is a small example data set containing 150 rows and 5 columns. We include it here not to highlight performance, but so users can easily run this example in their R session. > dbWriteTable (conn, "IRIS", iris, overwrite=TRUE, ora.number=FALSE) [1] TRUE Verify that the newly created IRIS table is available in the database. To list the available tables and table columns in the database, use dbListTables and dbListFields, respectively. > dbListTables (conn) [1] "IRIS" > dbListFields (conn, "IRIS") [1] "SEPAL.LENGTH" "SEPAL.WIDTH" "PETAL.LENGTH" "PETAL.WIDTH" "SPECIES" To retrieve a summary of the data from the database we need to save the results to a local object. The following call saves the results of the query as a local R object, iris.summary. The ROracle function dbGetQuery is used to execute an arbitrary SQL statement against the database. When connected to TimesTen, the SQL statement is processed completely within main memory for the fastest response time. > iris.summary <- dbGetQuery(conn, 'SELECT SPECIES, AVG ("SEPAL.LENGTH") AS AVG_SLENGTH, AVG ("SEPAL.WIDTH") AS AVG_SWIDTH, AVG ("PETAL.LENGTH") AS AVG_PLENGTH, AVG ("PETAL.WIDTH") AS AVG_PWIDTH FROM IRIS GROUP BY ROLLUP (SPECIES)') > iris.summary SPECIES AVG_SLENGTH AVG_SWIDTH AVG_PLENGTH AVG_PWIDTH 1 setosa 5.006000 3.428000 1.462 0.246000 2 versicolor 5.936000 2.770000 4.260 1.326000 3 virginica 6.588000 2.974000 5.552 2.026000 4 <NA> 5.843333 3.057333 3.758 1.199333 Finally, disconnect from the TimesTen Database. > dbCommit (conn) [1] TRUE > dbDisconnect (conn) [1] TRUE We encourage you download Oracle software for evaluation from the Oracle Technology Network. See these links for our software: Times Ten In-Memory Database,  ROracle.  As always, we welcome comments and questions on the TimesTen and  Oracle R technical forums.

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• The value of money

  - by ambreesh

  A dictionary definition of money is "any circulating medium of exchange, including coins, paper money, anddemand deposits". If you ask an economist for a definition of money, you will be introduced to terms like M1, M2, M3, all of which denote tangible assets - currency, and anything that is liquid enough to be used as currency; checks, stamps and now mobile minutes being examples. The macroeconomic theory of money is fascinating - the effect of money supply on exchange rates and interest rates, the concept of the "money multiplier" (if I deposit $10 into a bank, the bank will likely loan $8 of it to someone else, who will then give it to someone else in exchange for goods and services, who will then likely deposit it again, which will result in the bank loaning it again and so on - making that $10 of money supply worth a lot more ($10+$8+$x+...)).  But all this depends on money supply - in other words, money that is printed by the mint. The Treasury Department spends a lot of time figuring out how much money to print, there is lot being written on QE2 now-a-days, which is intended to increase the money supply. Money is used to purchase goods and services, and yes it is saved too but that is so one can purchase goods and services later. Completely unrelated, there is a sea change occurring in the web world, dominated by, I believe, Facebook. With 500M active users and growing, FB has the ability to introduce a "money supply" which is completely unrelated to today's "money". Using today's money, a FB user can buy a certain number of FB$s, and then use the FB$s within FB to purchase goods and services - with the money multiplier kicking in. I remember talking with a colleague about this a few years ago, the true way to monetize the web is to introduce an alternative system to the existing, and FB has the ability to do just that. There is enough momentum, enough mass for FB to start to monetize its user base. And completely screw up the economists at the Treasury, not to mention disintermediating the banks completely. The only other ubiquitous asset is mobile minutes. People exchanging mobile minutes for tangible goods and services happens today, the big difference however is the demographic. While Safaricom offers this ability in Kenya today, FB has the 15-40 year middle class user as their user. And the next generation is growing up with FB as a standard channel for communicating with their peers. Virtual flowers when going in for the kill? If your target is an avid FB user, why not? It certainly is a lot more green - no pun intended!

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• BizTalk 2010 Certification Exam

  - by Paul Petrov

  I took a shot at new (to me) certification exam for BizTalk 2010. I was able to pass it without any preparation just based on the experience. That does not mean this exam is a very simple one. Comparing to previous (2006 R2) it covers some new areas (like WCF) and has some demanding questions and situation to think about. But the most challenging factor is broad feature coverage. Overall, the impression that if BizTalk continues to grow in scope it’s better to create separate exams for core functionality and extended features (like EDI, RFID, LOB adapters) because it’s really hard to cover vast array of BizTalk capabilities. As far as required knowledge and questions allocation I think Microsoft description is on target. There were definitely more questions on deployment, configuration and administration aspects comparing to previous exam. WCF and WCF based adapters now play big role and this topic was covered well too. Extended functionality is claimed at 13% of the exam, I felt there were plenty of RFID questions but not many EDI, that’s why I thought it’d be useful to split exam into two to cover all of them equally. BRE is still there and good, cause it’s usually not very known/loved feature of the package. At the and, for those who plan to get certified, my advice would be to know all those areas of BizTalk for guaranteed passing: messaging and orchestrations, core adapters, routing, patterns; development of all artifacts and orchestrations; debugging and exceptions handling; packaging, deployment, tracking and administration; WCF bindings and adapters; BAM, BRE, RFID, EDI, etc. You may get by not knowing one smaller non-essential part (like I did with RFID, for example). In such case you better know all other areas very well to cover for the weak spot. If there more than one whiteouts in the knowledge it’s good idea to study and prepare: MSDN, blogs, virtual labs and good VM to play with can help when experience is not enough. So best wishes and good skill to you in passing this certification!

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• How do you manage extensibility in your multi-tenant systems?

  - by Brian MacKay

  I've got a few big web based multi-tenant products now, and very soon I can see that there will be a lot of customizations that are tenant specific. An extra field here or there, maybe an extra page or some extra logic in the middle of a workflow - that sort of thing. Some of these customizations can be rolled into the core product, and that's great. Some of them are highly specific and would get in everyone else's way. I have a few ideas in mind for managing this, but none of them seem to scale well. The obvious solution is to introduce a ton of client-level settings, allowing various 'features' to be enabled on per-client basis. The downside with that, of course, is massive complexity and clutter. You could introduce a truly huge number of settings, and over time various types of logic (presentation, business) could get way out of hand. Then there's the problem of client-specific fields, which begs for something cleaner than just adding a bunch of nullable fields to the existing tables. So what are people doing to manage this? Force.com seems to be the master of extensibility; obviously they've created a platform from the ground up that is super extensible. You can add on to almost anything with their web-based UI. FogBugz did something similiar where they created a robust plugin model that, come to think of it, might have actually been inspired by Force. I know they spent a lot of time and money on it and if I'm not mistaken the intention was to actually use it internally for future product development. Sounds like the kind of thing I could be tempted to build but probably shouldn't. :) Is a massive investment in pluggable architecture the only way to go? How are you managing these problems, and what kind of results are you seeing? EDIT: It does look as though FogBugz handled the problem by building a fairly robust platform and then using that to put together their screens. To extend it you create a DLL containing classes that implement interfaces like ISearchScreenGridColumn, and that becomes a module. I'm sure it was tremendously expensive to build considering that they have a large of devs and they worked on it for months, plus their surface area is perhaps 5% of the size of my application. Right now I am seriously wondering if Force.com is the right way to handle this. And I am a hard core ASP.Net guy, so this is a strange position to find myself in.

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• GUI device for throwing a ball

  - by Fredrik Johansson

  The hero has a ball, which shall be thrown with accuracy in a court on iPhone/iPad. The player is seen from above, in a 2D view. In game play, the player reach is between 1/15 and 1/6 of the height of the iPhone screen. The player will run, and try to outmaneuver his opponent, and then throw the ball at a specific location, which is guarded by the opponent (which is also shown on the screen). The player is controlled by a joystick, and that works ok, but how shall I control the stick? Maybe someone can propose a third control method? I've tried the following two approaches: Joystick: Hero has a reach of 1 meter, and this reach is marked with a semi-opaque circle around the player. The ball can be moved by a joystick. When the joystick is moved south, the ball is moved south within the reach circle. There is a direct coupling with the joystick and the position of the ball. I.e. when the joystick is moved max south, the ball is max south within the player reach. At each touch update the speed is calculated, and the Box2d ball position and ball speed are updated. NB, the ball will never be moved outside the reach as long as the player push the joystick. The ball is thrown by swiping the joystick to make the ball move, and then releasing the joystick. At release, the ball will get a smoothed speed of the joystick. Joystick Problem: The throwing accuracy gets bad, because the joystick can not be that big, and a small movement results in quite a large movement of the ball. If the user does not release before the end of the joystick maximum end point, the ball will stop, and when the user releases the joystick the speed of the ball will be zero. Bad... Touch pad A force is applied to the ball by a sweep on a touchpad. The ball is released when the sweep is ended, or when the ball is moved outside the player reach. As there is no one to one mapping between the swipe and the ball position, the precision can be improved. A large swipe can result in a small ball movement. Touch Pad Problem A touchpad is less intuitive. Users do not seem to know what to do with the touch pad. Some tap the touchpad, and then the ball just falls to the ground. As there is no one-to-one mapping, the ball can be moved outside the reach, and then it will just fall to the ground. It's a bit hard to control the ball, especially if the player also moves.

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• Ubuntu Sluggish and Graphics Problem after Nvidia Driver Update

  - by iam

  I just recently started using Ubuntu (12.04) since a few weeks ago and noticed that the interface is very slow and sluggish: On Dash, I have to type the entire app name and wait a few seconds before it shows up in the search box, and a bit later before it displays search result Opening new files or applications takes also quite long and awkward Dragging icons or moving app windows around is not very spontaneous too: I have to take extra attention in moving the mouse otherwise Ubuntu would not do a correct movement or might ends up doing something incorrect instead e.g. opening the windows to full screen options or move the file to different folders, which is frustrating My PC is a few years old already (1.7 GB RAM) so this could be a reason too but when I checked in System Monitor it's hardly ever consuming much memory. Plus web-surfing on Firefox is actually lightning fast (much more than Windows), so I suspect there might be something wrong with the graphics driver (mine is GeForce 7050). I checked around System Settings and found an option to update the Nvidia driver. So I tried it and restarted, as instructed. Now, I got into a big problem upon restart... as the login-screen windows (where I have to type in the password) would take several attempts to display and finally did not manage to (it'd freeze for several seconds before there's any movement again). The background screen also kept reloading several times too and at some point the screen turned black with pixelated color strips running on the bottom 1/3 of the screen, and after a long while the background screen would come up again. Eventually I'd manage to be able to access the desktop but the launcher, top menu bar and app windows border would not disappear. I searched around and found many other people have this similar problem after updating Nvidia driver too, and on some threads the suggestion is to use "killall -u $USER" in command line (it's the only thing among various online suggestions I could do, as at that point I could not access Terminal without the launcher - Ctrl-Alt-T doesn't work for me). So I did that and was able to access the desktop correctly again with launchee/menu by creating a new account. But I would still have the same problem if logging into my original account. So I just finally tried upgrading to 12.10 and now can access my original account with fully-functional desktop - the launcher, menu and windows border are all back now. However, the problem with sluggishness still remains. And now I get scared of ever having to update the Nvidia driver again! I wonder if anyone knows what's the reason that updating the Nvidia driver is causing this problem and is there a way I can update it safely in the future? I'm still not sure how to solve the problem with the sluggishness too and not sure where else to look to find a solution.

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