power saving - Page 318

Discover What Powers Your Favorite Websites

- by Matthew Guay

Have you ever wondered if the site you’re visiting is powered by WordPress or if the webapp you’re using is powered by Ruby on Rails? With these extensions for Google Chrome, you’ll never have to wonder again. Geeks love digging under the hood to see what makes their favorite apps and sites tick. But opening the “View Source” window today doesn’t tell you everything there is to know about a website. Plus, even if you can tell what CMS is powering a website from its source, it can be tedious to dig through lines of code to find what you’re looking for. Also, the HTML code never tells you what web server a site is running on or what version of PHP it’s using. With three extensions for Google Chrome you’ll never have to wonder again. Note that some sites may not give as much information, but still, you’ll find enough data from most sites to be interesting. Discover Web Frameworks and Javascript Libraries with Chrome Sniffer If you want to know what CMS is powering a site or if it’s using Google Analytics or Quantcast, this is the extension for you. Chrome Sniffer (link below) identifies over 40 different frameworks, and is constantly adding more. It shows the logo of the main framework on the site on the left of your address bar. Here wee see Chrome Sniffer noticed that How-To Geek is powered by WordPress. Click the logo to see other frameworks on the site. We can see that the site also has Google Analytics and Quantcast. If you want more information about the framework, click on its logo and the framework’s homepage will open in a new tab. As another example, we can see that the Tumblr Staff blog is powered by Tumblr (of course), the Discus comment system, Quantcast, and the Prototype JavaScript framework. Or here’s a site that’s powered by Drupal, Google Analytics, Mollom spam protection, and jQuery. Chrome Sniffer definitely uncovers a lot of neat stuff, so if you’re into web frameworks you’re sure to enjoy this extension. Find Out What Web Server The Site is Running On Want to know whether the site you’re looking at is running on IIS or Appache? The Web Server Notifier extension for Chrome (link below) lets you easily recognize the web server a site is running on by its favicon on the right of the address bar. Click the icon to see more information. Some web servers will show you a lot of information about their server, including version, operating system, PHP version, OpenSSL version, and more. Others will simply tell you their name. If the site is powered by IIS, you can usually tell the version of Windows Server its running on since the IIS versions are specific to a version of Windows. Here we see that Microsoft.com is running on the latest and greatest – Windows Server 2008 R2 with IIS 7.5. Discover Web Technologies Powering Sites Wondering if a webapp is powered by Ruby on Rails or ASP.NET? The Web Technology Notifier extension for Chrome (link below), from the same developer as the Web Server Notifier, will let you easily discover the backend of a site. You’ll see the technology’s favicon on the right of your address bar, and, as with the other extension, can get more information by clicking the icon. Here we can see that Backpack from 37signals is powered by the Phusion Passenger module to run Ruby on Rails. Microsoft’s new Docs.com Office Online apps is powered by ASP.NET… And How-To Geek has PHP running to power WordPress. Conclusion With all these tools at hand, you can find out a lot about your favorite sites. For example, with all three extensions we can see that How-To Geek runs on WordPress with PHP, uses Google Analytics and Quantcast, and is served by the LightSpeed web server. Fun info, huh? Links Download the Chrome Sniffer extension Download the Web Server Notifier extension Download the Web Technology Notifier extension Similar Articles Productive Geek Tips Enjoy a Clean Start Page with New Tab PageEnjoy Image Zooming on Your Favorite Photo Websites in ChromeAdd Your Own Folders to Favorites in Windows 7Find User Scripts for Your Favorite Websites the Easy WayAdd Social Elements to Your Gmail Contacts with Rapportive TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips Xobni Plus for Outlook All My Movies 5.9 CloudBerry Online Backup 1.5 for Windows Home Server Snagit 10 tinysong gives a shortened URL for you to post on Twitter (or anywhere) 10 Superb Firefox Wallpapers OpenDNS Guide Google TV The iPod Revolution Ultimate Boot CD can help when disaster strikes

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Content Query Web Part and the Yes/No Field

- by Bil Simser

The Content Query Web Part (CQWP) is a pretty powerful beast. It allows you to do multiple site queries and aggregate the results. This is great for rolling up content and doing some summary type reporting. Here’s a trick to remember about Yes/No fields and using the CQWP. If you’re building a news style site and want to aggregate say all the announcements that people tag a certain way, up onto the home page this might be a solution. First we need to allow a way for users of all our sites to mark an announcement for inclusion on our Intranet Home Page. We’ll do this by just modifying the Announcement Content type and adding a Yes/No field to it. There are alternate ways of doing this like building a new Announcement type or stapling a feature to all sites to add our column but this is pretty low impact and only affects our current site collection so let’s go with it for now, okay? You can berate me in the comments about the proper way I should have done this part. Go to the Site Settings for the Site Collection and click on Site Content Types under the Galleries. This takes you to the gallery for this site and all subsites. Scroll down until you see the List Content Types and click on Announcements. Now we’re modifying the Announcement content type which affects all those announcement lists that are created by default if you’re building sites using the Team Site template (or creating a new Announcements list on any site for that matter). Click on Add from new site column under the Column list. This will allow us to create a new Yes/No field that users will see in Announcement items. This field will allow the user to flag the announcement for inclusion on the home page. Feel free to modify the fields as you see fit for your environment, this is just an example. Now that we’ve added the column to our Announcements Content type we can go into any site that has an announcement list, modify that announcement and flag it to be included on our home page. See the new Featured column? That was the result of modifying our Announcements Content Type on this site collection. Now we can move onto the dirty part, displaying it in a CQWP on the home page. And here is where the fun begins (and the head scratching should end). On our home page we want to drop a Content Query Web Part and aggregate any Announcement that’s been flagged as Featured by the users (we could also add the filter to handle Expires so we don’t show old content so go ahead and do that if you want). First add a CQWP to the page then modify the settings for the web part. In the first section, Query, we want the List Type to be set to Announcements and the Content type to be Announcement so set your options like this: Click Apply and you’ll see the results display all Announcements from any site in the site collection. I have five team sites created each with a unique announcement added to them. Now comes the filtering. We don’t want to include every announcement, only ones users flag using that Featured column we added. At first blush you might scroll down to the Additional Filters part of the Query options and set the Featured column to be equal to Yes: This seems correct doesn’t it? After all, the column is a Yes/No column and looking at an announcement in the site, it displays the field as Yes or No: However after applying the filter you get this result: (I have the announcements from Team Site 1 and Team Site 4 flagged as Featured) Huh? It’s BACKWARDS! Let’s confirm that. Go back in and change the Additional Filters section from Yes to No and hit Apply and you get this: Wait a minute? Shouldn’t I see Team Site 1 and 4 if the logic is backwards? Why am I seeing the same thing as before. What gives… For whatever reason, unknown to me, a Yes/No field (even though it displays as such) really uses 1 and 0 behind the scenes. Yeah, someone was stuck on using integer values for booleans when they wrote SharePoint (probably after a long night of white boarding ways to mess with developers heads) and came up with this. The solution is pretty simple but not very discoverable. Set the filter to include your flagged items like so: And it will filter the items marked as Featured correctly giving you this result: This kind of solution could also be extended and enhanced. Here are a few suggestions and ideas: Modify the ItemStyle.xsl file to add a new style for this aggregation which would include the first few paragraphs of the body (or perhaps add another field to the Content type called Excerpt or Summary and display that instead) Add an Image column to the Announcement Content type to include a Picture field and display it in the summary Add a Category choice field (Employee News, Current Events, Headlines, etc.) and add multiple CQWPs to the home page filtering each one on a different category I know some may find this topic old and dusty but I didn’t see a lot out there specifically on filtering the Yes/No fields and the whole 1/0 trick was a little wonky, so I figured a few pictures would help walk through overcoming yet another SharePoint weirdness. With a little work and some creative juices you can easily us the power of aggregation and the CQWP to build a news site from content on your team sites.

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Polite busy-waiting with WRPAUSE on SPARC

- by Dave

Unbounded busy-waiting is an poor idea for user-space code, so we typically use spin-then-block strategies when, say, waiting for a lock to be released or some other event. If we're going to spin, even briefly, then we'd prefer to do so in a manner that minimizes performance degradation for other sibling logical processors ("strands") that share compute resources. We want to spin politely and refrain from impeding the progress and performance of other threads — ostensibly doing useful work and making progress — that run on the same core. On a SPARC T4, for instance, 8 strands will share a core, and that core has its own L1 cache and 2 pipelines. On x86 we have the PAUSE instruction, which, naively, can be thought of as a hardware "yield" operator which temporarily surrenders compute resources to threads on sibling strands. Of course this helps avoid intra-core performance interference. On the SPARC T2 our preferred busy-waiting idiom was "RD %CCR,%G0" which is a high-latency no-nop. The T4 provides a dedicated and extremely useful WRPAUSE instruction. The processor architecture manuals are the authoritative source, but briefly, WRPAUSE writes a cycle count into the the PAUSE register, which is ASR27. Barring interrupts, the processor then delays for the requested period. There's no need for the operating system to save the PAUSE register over context switches as it always resets to 0 on traps. Digressing briefly, if you use unbounded spinning then ultimately the kernel will preempt and deschedule your thread if there are other ready threads than are starving. But by using a spin-then-block strategy we can allow other ready threads to run without resorting to involuntary time-slicing, which operates on a long-ish time scale. Generally, that makes your application more responsive. In addition, by blocking voluntarily we give the operating system far more latitude regarding power management. Finally, I should note that while we have OS-level facilities like sched_yield() at our disposal, yielding almost never does what you'd want or naively expect. Returning to WRPAUSE, it's natural to ask how well it works. To help answer that question I wrote a very simple C/pthreads benchmark that launches 8 concurrent threads and binds those threads to processors 0..7. The processors are numbered geographically on the T4, so those threads will all be running on just one core. Unlike the SPARC T2, where logical CPUs 0,1,2 and 3 were assigned to the first pipeline, and CPUs 4,5,6 and 7 were assigned to the 2nd, there's no fixed mapping between CPUs and pipelines in the T4. And in some circumstances when the other 7 logical processors are idling quietly, it's possible for the remaining logical processor to leverage both pipelines. Some number T of the threads will iterate in a tight loop advancing a simple Marsaglia xor-shift pseudo-random number generator. T is a command-line argument. The main thread loops, reporting the aggregate number of PRNG steps performed collectively by those T threads in the last 10 second measurement interval. The other threads (there are 8-T of these) run in a loop busy-waiting concurrently with the T threads. We vary T between 1 and 8 threads, and report on various busy-waiting idioms. The values in the table are the aggregate number of PRNG steps completed by the set of T threads. The unit is millions of iterations per 10 seconds. For the "PRNG step" busy-waiting mode, the busy-waiting threads execute exactly the same code as the T worker threads. We can easily compute the average rate of progress for individual worker threads by dividing the aggregate score by the number of worker threads T. I should note that the PRNG steps are extremely cycle-heavy and access almost no memory, so arguably this microbenchmark is not as representative of "normal" code as it could be. And for the purposes of comparison I included a row in the table that reflects a waiting policy where the waiting threads call poll(NULL,0,1000) and block in the kernel. Obviously this isn't busy-waiting, but the data is interesting for reference. _table { border:2px black dotted; margin: auto; width: auto; } _tr { border: 2px red dashed; } _td { border: 1px green solid; } _table { border:2px black dotted; margin: auto; width: auto; } _tr { border: 2px red dashed; } td { background-color : #E0E0E0 ; text-align : right ; } th { text-align : left ; } td { background-color : #E0E0E0 ; text-align : right ; } th { text-align : left ; } Aggregate progress T = #worker threads Wait Mechanism for 8-T threadsT=1T=2T=3T=4T=5T=6T=7T=8 Park thread in poll() 32653347334833483348334833483348 no-op 415 831 124316482060249729303349 RD %ccr,%g0 "pause" 14262429269228623013316232553349 PRNG step 412 829 124616702092251029303348 WRPause(8000) 32443361333133483349334833483348 WRPause(4000) 32153308331533223347334833473348 WRPause(1000) 30853199322432513310334833483348 WRPause(500) 29173070315032223270330933483348 WRPause(250) 26942864294930773205338833483348 WRPause(100) 21552469262227902911321433303348

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Making your ASP.NET/HTML Websites Indic aware – accepting Tamil, Telugu, Kannada, Hindi and ot

- by Harish Ranganathan

Its been a month since I wrote my last post. Much of work has been happening around planning for Tech Ed India, the upcoming Virtual TechDays this week as well as our Developer content at the Great Indian Developer Summit 2010. Its going to be one exciting period starting this week and I am glad I would be able to meet a lot of folks who have written to me personally that they would like to catch up at Tech Ed India. For now, I had a chance to meet the Microsoft India Development Centre team that worked on the Microsoft Indic Language Input Tool (erstwhile Akshara). The team updated me that they have also released the scripts so that the Indic input feature can be encapsulated into your own websites. For example, if you are having a web page where you collect user information, you can pretty much make your site indic aware i.e. accept inputs in Tamil, Telugu, Kannada, Hindi etc., All you would need to include would be a bunch of scripts onto your web pages and you are ready to make it, like I said, “indic aware” I have built a sample web page that accepts First Name, Last Name, Address and an additional field. When it comes to accepting indic, sometimes, you may want to avoid the indic input in certain fields and accept it in English. You can specify the MicrosoftILITWebAttach="false" attribute to the Text Boxes and Text Areas (TextMode=”Multiline” in ASP.NET) so that the particular field automatically switches over to English input. Similarly, the moment you specify that the TextMode=”Password” to make it as a password field, it automatically ignores all indic recognition and shows the masked dots for the words entered. Note that, this is, when we are going for the Opt-out mode, where we are specifying that by default all the input controls would need indic awareness and we would specify for those controls where it is not required. The other mode is Opt-in mode where you would need to add a different property to the script definition i.e. attachMode=”optin” . When we do this, we need to explicitly add the MicrosoftILITWebAttach="true" attribute for every control where we need indic input. I have created a sample web page which accepts First Name, Last Name, Address and an additional input field to demonstrate the “Opt-out”. You can copy paste this into any of your web pages to check it <form id="form1" runat="server">  <input type="hidden" id="MicrosoftILITWebEmbedInfo" attachMode="optout" value="" /> <script type="text/javascript" src="http://ilit.microsoft.com/bookmarklet/script/Tamil.js" defer="defer"></script> <div> <h2> Welcome to the Registration Page </h2> <p> First Name: <asp:TextBox runat="server" ID="txtFirstName" /> <br /> <br /> Last Name: <asp:TextBox runat="server" ID="txtLastName" /> <br /> <br /> Password: <asp:TextBox runat="server" ID="txtPassword" TextMode="Password" /> <br /> <br /> Address: <asp:TextBox runat="server" ID="txtAddress" TextMode="MultiLine" Height="100" Width="200" /> <br /> <br /> English Text: <asp:TextBox ID="txtEnglishText" runat="server" MicrosoftILITWebAttach="false" /> </p> <p>  <a style="text-decoration: none" href="http://go.microsoft.com/fwlink/?LinkID=184205&clcid=0x409"><img style="border: 0px" alt="Transliteration by Microsoft" src="http://ilit.microsoft.com/bookmarklet/images/attribution.png"></a> </p> </div> </form> If you note the code snippet above, I have included the scripts in the top with the attachMode set to “optout” and for the last TextBox, I have mentioned the MicrosoftILITWebAttach="false” attribute to make it accept English input. Additionally, you also need to add the “Microsoft Indic Language Input Tool attribution image” to your web page as a courtesy to the team that developed this feature. It would basically add a image saying “Transliteration by Microsoft” similar to a Copy Right image. You can see the screen shot below where I have typed it in Tamil. In that you will notice that the password field behaves as expected and the last field accepts English Text. You can also notice the icon that comes in the first textbox that indicates that, the field is going to accept indic text. This sample is using Tamil, but you can pretty much do it for Hindi, Telugu, Kannada, Marathi, Bengali etc., The website for getting the Indic script and other instructions is http://specials.msn.co.in/ilit/WebEmbed.aspx?language=Tamil You can replace the querystring value “Tamil” to other languages as mentioned above to get the respective script. This also works for plain HTML based websites and doesn’t necessarily need you to use ASP.NET to achieve the functionality. Note that, this form is not completely localized. This is transliterated. You can add label controls for FirstName, LastName indication etc., and use the Visual Studio tools to localize and get those values from resource files. In the resource files, you can enter the text in different languages to make this a truly localized page. If you just want to download the Indic Tool Desktop version (that can be used for typing in Word, Excel, pretty much any input area), you can download it from http://specials.msn.co.in/ilit/ In the same page, there is also a web version where you can type and get text then and there if you dont want to install the desktop version. So, go ahead, download / use them in your websites and enjoy the power of Indic. Cheers !!!

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Customer Engagement: Are Your Customers Engaged With Your Brands?

- by Michael Snow

Engaging Customers is Critical for Business Growth This week we'll be spending some time looking at Customer Engagement. We all have stories about how we try to engage our customers better than ever before. We all know that successfully engaging customers is critical to an organization’s business success. We also know that engaging our customers is more challenging today than ever before. There is so much noise to compete with for getting anyone's attention. Over the last decade and a half we’ve watched as the online channel became a primary one for conducting our business and even managing our lives. And during this whole process or evolution, the customer journey has grown increasingly complex. Customers themselves have assumed increasing power and influence over the purchase process and for setting the tone and pace of the relationships they have with brands and you see the evidence of this in the really high expectations that customers have today. They expect brand experiences that are personalized and relevant -- In other words they want experiences that demonstrate that the brand understands their interests, preferences and past interactions with them. They also expect their experience with a brand and the community surrounding it to be social and interactive – it’s no longer acceptable to have a static, one-way dialogue with your customer base or to fail to connect your customers with fellow customers, or with your employees and partners. And on top of all this, customers expect us to deliver this rich and engaging, personalized and interactive experience, in a consistent way across a variety of channels including web, mobile and social channels or even offline venues such as in-store or via a call center. And as a result, we see that delivery on these expectations and successfully engaging your customers is a great challenge today. Customers expect a personal, engaging and consistent online customer experience. Today’s consumer expects to engage with your brand and the community surrounding it in an interactive and social way. Customers have come to expect a lot for the online customer experience. · They expect it to be personal: o Accessible: - Regardless of my device Via my existing online identities o Relevant: Content that interests me o Customized: To be able to tailor my online experience · They expect it to be engaging: o Social: So I can share content with my social networks o Intuitive: To easily find what I need o Interactive: So I can interact with online communities And they expect it to be consistent across the online experience – so you better have your brand and information ducks in a row. These expectations are not only limited to your customers by any means. Your employees (and partners) are also expecting to be empowered with engagement tools across their internal and external communications and interactions with customers, partners and other employees. We had a great conversation with Ted Schadler from Forrester Research entitled: "Mobile is the New Face of Engagement" that is now available On-Demand. Take a look at all the webcasts available to watch from our Social Business Thought Leader Series. Social capabilities have become so pervasive and changed customers’ expectations for their online experiences. The days of one-direction communication with customers are at an end. Today’s customers expect to engage in a dialogue with your brand and the community surrounding it in an interactive and social way. You have at a very short window of opportunity to engage a customer before they go to another site in their pursuit of information, product, or services. In fact, customers who engage with brands via social media tend to spend more that customers who don’t, between 20% and 40% more. And your customers are also increasingly influenced by their social networks too – 40% of consumers say they factor in Facebook recommendations when making purchasing decisions. This means a few different things for today’s businesses. Incorporating forms of social interaction such as commenting or reviews as well as tightly integrating your online experience with your customers’ social networking experiences into the online customer experience are crucial for maintaining the eyeballs on your desired pages. --- Notes/Sources: 93% - Cone Finds that Americans Expect Companies to Have a Presence in Social Media - http://www.coneinc.com/content1182 40% of consumers factor in Facebook recommendations when making decisions about purchasing (Increasing Campaign Effectiveness with Social Media, Syncapse, March 2011) 20%-40% - Customers who engage with a company via social media spend this percentage more with that company than other customers (Source: Bain & Company Report – Putting Social Media to Work)

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Unable to fix broken packages with sudo apt-get install -f

- by Bob

Here's my result, of sudo apt-get install -f. i have Ran it twice and got negative result. I believe there is an error at "error in Version string '0:3.6.1-dates for language English Translation data updates for all supported packages for: English" This same statement "error in Version string, caused me three days of attempting to download version 12.04. There is a bug report concerning the quoted text as well. Is there anyway to download the version without the language packs, why would I corrupt version 11.10? Also, when attempting to download Synaptic using sudo apt-get install synaptic, I get the same error message. Again I point out the initial download problems and the same error message receipt. Thanks b0b@b0b-IC780M-A:~$ sudo apt-get install -f [sudo] password for b0b: Reading package lists... Done Building dependency tree Reading state information... Done 0 upgraded, 0 newly installed, 0 to remove and 298 not upgraded. b0b@b0b-IC780M-A:~$ sudo apt-get install -f Reading package lists... Done Building dependency tree Reading state information... Done 0 upgraded, 0 newly installed, 0 to remove and 298 not upgraded. b0b@b0b-IC780M-A:~$ sudo apt-get upgrade install Reading package lists... Done Building dependency tree Reading state information... Done The following packages have been kept back: linux-headers-generic software-center The following packages will be upgraded: accountsservice acpi-support acpid aisleriot alsa-utils app-install-data-partner appmenu-qt apport apport-gtk apt-transport-https apt-utils aptdaemon aptdaemon-data apturl apturl-common banshee banshee-extension-soundmenu banshee-extension-ubuntuonemusicstore baobab bind9-host binutils bluez-alsa bluez-cups bluez-gstreamer brasero brasero-cdrkit brasero-common checkbox checkbox-gtk command-not-found command-not-found-data compiz compiz-core compiz-gnome compiz-plugins-default compiz-plugins-main-default cups cups-bsd cups-client cups-common cups-ppdc deja-dup desktop-file-utils dnsutils empathy empathy-common eog evince evince-common evolution-data-server evolution-data-server-common file-roller firefox firefox-globalmenu firefox-gnome-support gbrainy gcalctool gconf2 gconf2-common gedit gedit-common ghostscript ghostscript-cups ghostscript-x gir1.2-atspi-2.0 gir1.2-gconf-2.0 gir1.2-gnomebluetooth-1.0 gir1.2-gtk-3.0 gir1.2-gtksource-3.0 gir1.2-totem-1.0 gir1.2-unity-4.0 gir1.2-webkit-3.0 gnome-accessibility-themes gnome-bluetooth gnome-control-center gnome-control-center-data gnome-desktop3-data gnome-font-viewer gnome-games-common gnome-icon-theme gnome-mahjongg gnome-online-accounts gnome-orca gnome-power-manager gnome-screenshot gnome-search-tool gnome-session gnome-session-bin gnome-session-canberra gnome-session-common gnome-settings-daemon gnome-sudoku gnome-system-log gnome-system-monitor gnome-utils-common gnomine gstreamer0.10-gconf gstreamer0.10-plugins-good gstreamer0.10-pulseaudio gvfs gvfs-backends gvfs-bin gvfs-fuse gwibber gwibber-service gwibber-service-facebook gwibber-service-identica gwibber-service-twitter hpijs hplip hplip-cups hplip-data indicator-datetime indicator-session indicator-sound isc-dhcp-client isc-dhcp-common jockey-common jockey-gtk language-selector-common language-selector-gnome libaccountsservice0 libapt-inst1.3 libarchive1 libasound2-plugins libatk-adaptor libbind9-60 libbrasero-media3-1 libcamel-1.2-29 libcanberra-gtk-module libcanberra-gtk0 libcanberra-gtk3-0 libcanberra-gtk3-module libcanberra-pulse libcanberra0 libdecoration0 libdns69 libebackend-1.2-1 libebook1.2-12 libecal1.2-10 libedata-book-1.2-11 libedata-cal-1.2-13 libedataserver1.2-15 libedataserverui-3.0-1 libevince3-3 libgconf2-4 libgnome-bluetooth8 libgnome-control-center1 libgnome-desktop-3-2 libgoa-1.0-0 libgrip0 libgs9 libgs9-common libgtk-3-bin libgtksourceview-3.0-0 libgtksourceview-3.0-common libgweather-3-0 libgweather-common libgwibber-gtk2 libgwibber2 libhpmud0 libimobiledevice2 libisc62 libisccc60 libisccfg62 libjasper1 liblightdm-gobject-1-0 liblwres60 libmetacity-private0 libmission-control-plugins0 libmono-zeroconf1.0-cil libnautilus-extension1 libnm-glib-vpn1 libnm-glib4 libnm-util2 libnotify0.4-cil libnux-1.0-0 libnux-1.0-common libpam-gnome-keyring libreoffice-emailmerge libreoffice-style-human libsane-hpaio libsmbclient libsnmp-base libsnmp15 libsyncdaemon-1.0-1 libt1-5 libtotem0 libubuntuone-1.0-1 libubuntuone1.0-cil libunity-2d-private0 libunity-core-4.0-4 libunity6 libusbmuxd1 libwbclient0 libwebkitgtk-1.0-0 libwebkitgtk-1.0-common libwebkitgtk-3.0-0 libwebkitgtk-3.0-common libxml2 linux-generic linux-image-generic metacity metacity-common mobile-broadband-provider-info modemmanager mousetweaks multiarch-support nautilus nautilus-data nautilus-sendto-empathy network-manager nux-tools onboard openssl pulseaudio pulseaudio-esound-compat pulseaudio-module-bluetooth pulseaudio-module-gconf pulseaudio-module-x11 pulseaudio-utils python-apport python-aptdaemon python-aptdaemon-gtk python-aptdaemon.gtk3widgets python-aptdaemon.gtkwidgets python-brlapi python-cups python-cupshelpers python-gobject-cairo python-httplib2 python-launchpadlib python-libxml2 python-pam python-papyon python-pkg-resources python-problem-report python-pyatspi2 python-software-properties python-ubuntuone-client python-ubuntuone-storageprotocol samba-common samba-common-bin seahorse shotwell simple-scan smbclient sni-qt software-properties-common software-properties-gtk sudo system-config-printer-common system-config-printer-gnome system-config-printer-udev telepathy-indicator telepathy-mission-control-5 thunderbird thunderbird-globalmenu thunderbird-gnome-support tomboy totem totem-common totem-mozilla totem-plugins ttf-opensymbol ubuntu-desktop ubuntu-minimal ubuntu-standard ubuntuone-client ubuntuone-client-gnome ubuntuone-couch unity unity-2d unity-2d-launcher unity-2d-panel unity-2d-places unity-2d-spread unity-common unity-lens-applications unity-services update-manager update-manager-core update-notifier update-notifier-common usbmuxd vim-common vim-tiny vinagre vino xorg xserver-xorg xserver-xorg-input-all xserver-xorg-video-all xserver-xorg-video-intel xserver-xorg-video-openchrome xul-ext-ubufox 296 upgraded, 0 newly installed, 0 to remove and 2 not upgraded. Need to get 0 B/159 MB of archives. After this operation, 10.1 MB of additional disk space will be used. Do you want to continue [Y/n]? y Extracting templates from packages: 100% Preconfiguring packages ... dpkg: error: parsing file '/var/lib/dpkg/available' near line 4131 package 'python-zope.interface': error in Version string '0:3.6.1-dates for language English Translation data updates for all supported packages for: English . language-pack-en-base provides the bulk of translation data and is updated only seldom. This package provides frequent translation updates.': version string has embedded spaces E: Sub-process /usr/bin/dpkg returned an error code (2) b0b@b0b-IC780M-A:~$

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Can Kind People Finish First?

- by Oracle Accelerate for Midsize Companies

by Jim Lein, Oracle Midsize Programs In an earlier post, I expressed my undying love for KIND Snacks' products. This month's Oracle Profit magazine features an interview with KIND Healthy Snacks Founder and CEO Daniel Lubetzky entitled "Better Business". Lubetzky expresses his vision for making KIND a "not for profit only" company. All great companies start with a good idea. In this case, that one great idea was to offer a healthy snack with ingredients you can "see and pronounce". That's one of things I really like about this company--that coupled with the fact that their snacks taste great. They compete in an over crowded playing field but I've found that it's rare to find an energy snack that both tastes good and is good for you. A couple of interesting facts I learned from reading this article: Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} 9 out of 10 consumers who try a KIND bar will purchase a KIND product again and recommend it to others KIND has the highest Net Promoter Score among the top 10 brands in the nutritional bar category (I confess I've never heard about this rating before but now that I have it's pretty cool) KIND's coporate mantra, "Do the Kind Thing" both encourages people to do random acts of kindness and provides easy mechanisms for doing so. Not coincidentally, I think, KIND is indeed a story about how nice guys can finish first. KIND has doubled in size every year for the last ten years and now employees over 300 people, with sales exceeding $120M annually. Growth Applies Pressures One thing I know for certain from interacting our with fast growing customers over the last fifteen years is that growth applies myriad pressures across the organization--resources, processes, technology systems, and leadership agility. And it's easy to forget that Oracle was once an entrepreneurial startup and experienced all those same pressures that other growing companies are experiencing today. When asked by Profit Editor in Chief Aaron Lazenby, " What sort of pressure does KIND"s growth and success place on operations?", Lubetzky responded, "We have a demand planning process right now that is manual to a significant extent, and it just takes so much management time. It takes us days and sometimes weeks to produce information that is critical to our business—and by the time we get the results, we need revised data. Our sales leadership could go out selling, but instead they’re talking to our team about forecasts." Hitching Your Wagon to Oracle Lubetzky and his team selected Oracle for what I believe is our company's greatest strength: hitch your wagon to Oracle and you can trust that we will be there for the long run with the solutions you need and financial staying power. In Lubetzky's words, "The KIND philosophy requires you to have a long-term view of things; taking shortcuts may be the fastest way to get things done, but in the long term that can come back and bite you. Oracle is the type of company—and has the kind of platform—that is here for the long term. It’s not going to go away tomorrow. And Oracle is going to invest all the necessary resources into staying ahead of the game and improving." o next time you're in the supermarket or an REI (my favorite store in the world) or any of the other 80,000 locations that carry KIND, give one a try. Maybe some day you'll want to become a KIND Brand Ambassador. Looking for more news and information about Oracle Solutions for Midsize Companies? Read the latest Oracle for Midsize Companies Newsletter Sign-up to receive the latest communications from Oracle’s industry leaders and experts Jim Lein I evangelize Oracle's enterprise solutions for growing midsize companies. I recently celebrated 15 years with Oracle, having joined JD Edwards in 1999. I'm based in Evergreen, Colorado and love relating stories about creativity and innovation whether they be about software, live music, or the mountains. The views expressed here are my own, and not necessarily those of Oracle.

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Updated Agenda for OTN Architect Day Los Angeles (Oct 25)

- by Bob Rhubart

Here's the latest information on the session schedule and content for Oracle Technology Network Architect Day in Los Angeles on October 25, 2012. Registration is open, but seating is limited. When: Thursday October 25 12, 2012 8:30am – 5:00pm Where: Sofitel Los Angeles 8555 Beverly Boulevard Los Angeles, CA 90048 Agenda Time Session Title Room 8:30 am - 9:00 am Registration and Continental Breakfast 9:00 am - 9:15 am Welcome and Opening Comments | Bob Rhubart Beverly Ballroom 9:15 am - 10:00 am Engineered Systems: Oracle's Vision for the Future | Ralf Dossmann Oracle's Exadata and Exalogic are impressive products in their own right. But working in combination they deliver unparalleled transaction processing performance with up to a 30x increase over existing legacy systems, with the lowest cost of ownership over a 3 or 5 year basis than any other hardware. In this session you'll learn how to leverage Oracle's Engineered Systems within your enterprise to deliver record-breaking performance at the lowest TCO. Beverly Ballroom 10:00 am - 10:30 am Monitoring and Managing Applications in the Cloud | Basheer Khan Oracle offers a broad portfolio of software and hardware products and services to enable public, private and hybrid clouds to power the enterprise. However, enterprise cloud computing presents new management challenges, that need to be addressed to realize the economic benefits of cloud computing. In this session you will learn about the methods and tools you can use to proactively monitor your end-to-end Oracle Applications environment in the cloud, define service-level objectives, gain insight into your end users, and troubleshoot performance problems from a single console. Beverly Ballroom 10:30 am - 10:45 am Break 10:45 am - 11:30 am Breakout Sessions (pick one) Cloud Computing - Making IT Simple | Dr. James Baty The road to Cloud Computing is not without a few bumps. This session will help to smooth out your journey by tackling some of the potential complications. We'll examine whether standardization is a prerequisite for the Cloud. We'll look at why refactoring isn't just for application code. We'll check out deployable entities and their simplification via higher levels of abstraction. And we'll close out the session with a look at engineered systems and modular clouds. Beverly Ballroom Innovations in Grid Computing with Oracle Coherence | Ashok Aletty Learn how Oracle Coherence can increase the availability, scalability and performance of your existing applications with its advanced low-latency data-grid technologies. Also hear some interesting industry-specific use cases that customers had implemented and how Oracle is integrating Coherence into its Enterprise Java stack. Hollywood Room 11:30 am - 12:15 pm Breakout Sessions (pick one) Enterprise Strategy for Cloud Security | Dave Chappelle Security is high on the list of concerns for many organizations as they evaluate their cloud computing options. This session will examine security in the context of the various forms of cloud computing. We'll consider technical and non-technical aspects of security, and discuss several strategies for cloud computing, from both the consumer and producer perspectives. Beverly Ballroom Oracle Enterprise Manager | Perren Walker This session examines new Oracle Enterprise Manager monitoring, administration, and management features for Oracle Exalogic. It focuses on two management themes: cloud management related to virtualization and applications-to-disk management. For private cloud management, it discusses virtualization management features providing an enhanced set of application deployment capabilities enabling IaaS as well as PaaS interactions. Then from an end-to-end perspective, it covers the specific capabilities and—where applicable—best practices for machine, cloud, middleware, and application administration. Hollywood Room 12:15 pm - 1:15 pm Lunch Beverly Ballroom Lounge 1:15 pm - 2:00 pm Panel Discussion - Q&A with session speakers Beverly Ballroom 2:00 pm - 2:45 pm Breakout Sessions (pick one) Oracle Cloud Reference Architecture | Anbu Krishnaswamy Cloud initiatives are beginning to dominate enterprise IT roadmaps. Successful adoption of Cloud and the subsequent governance challenges warrant a Cloud reference architecture that is applied consistently across the enterprise. This presentation will answer the important questions: What exactly is a Cloud, why you need it, what changes it will bring to the enterprise, and what are the key capabilities of a Cloud infrastructure are - using Oracle's Cloud Reference Architecture, which is part of the IT Strategies from Oracle (ITSO) Cloud Enterprise Technology Strategy ETS). Beverly Ballroom 21st Century SOA | Jeff Davies Service Oriented Architecture has evolved from concept to reality in the last decade. The right methodology coupled with mature SOA technologies has helped customers demonstrate success in both innovation and ROI. In this session you will learn how Oracle SOA Suite's orchestration, virtualization, and governance capabilities provide the infrastructure to run mission critical business and system applications. We'll also take a special look at the convergence of SOA & BPM using Oracle's Unified technology stack. Hollywood Room 2:45 pm - 3:00 pm Break 3:00 pm - 4:00 pm Roundtable Discussion Beverly Ballroom 4:00 pm - 4:15 pm Closing Comments & Readouts from Roundtables Beverly Ballroom 4:15 pm - 5:00 pm Networking / Reception Beverly Ballroom Lounge Note: Session schedule and content subject to change.

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Oracle RightNow CX for Good Customer Experiences

- by Andreea Vaduva

Oracle RightNow CX is all about the customer experience, it’s about understanding what drives a good interaction and it’s about delivering a solution which works for our customers and by extension, their customers. One of the early guiding principles of Oracle RightNow was an 8-point strategy to providing good customer experiences. Establish a knowledge foundation Empowering the customer Empower employees Offer multi-channel choice Listen to the customer Design seamless experiences Engage proactively Measure and improve continuously The application suite provides all of the tools necessary to deliver a rewarding, repeatable and measurable relationship between business and customer. The Knowledge Authoring tool provides gap analysis, WYSIWIG editing (and includes HTML rich content for non-developers), multi-level categorisation, permission based publishing and Web self-service publishing. Oracle RightNow Customer Portal, is a complete web application framework that enables businesses to control their own end-user page branding experience, which in turn will allow customers to self-serve. The Contact Centre Experience Designer builds a combination of workspaces, agent scripting and guided assistances into a Desktop Workflow. These present an agent with the tools they need, at the time they need them, providing even the newest and least experienced advisors with consistently accurate and efficient information, whilst guiding them through the complexities of internal business processes. Oracle RightNow provides access points for customers to feedback about specific knowledge articles or about the support site in general. The system will generate ‘incidents’ based on the scoring of the comments submitted. This makes it easy to view and respond to customer feedback. It is vital, more now than ever, not to under-estimate the power of the social web – Facebook, Twitter, YouTube – they have the ability to cause untold amounts of damage to businesses with a single post – witness musician Dave Carroll and his protest song on YouTube, posted in response to poor customer services from an American airline. The first day saw 150,000 views and is currently at 12,011,375. The Times reported that within 4 days of the post, the airline’s stock price fell by 10 percent, which represented a cost to shareholders of $180 million dollars. It is a universally acknowledged fact, that when customers are unhappy, they will not come back, and, generally speaking, it only takes one bad experience to lose a customer. The idea that customer loyalty can be regained by using social media channels was the subject of a 2011 Survey commissioned by RightNow and conducted by Harris Interactive. The survey discovered that 68% of customers who posted a negative review about a holiday on a social networking site received a response from the business. It further found that 33% subsequently posted a positive review and 34% removed the original negative review. Cloud Monitor provides the perfect mechanism for seeing what is being said about a business on public Facebook pages, Twitter or YouTube posts; it allows agents to respond proactively – either by creating an Oracle RightNow incident or by using the same channel as the original post. This leaves step 8 – Measuring and Improving: How does a business know whether it’s doing the right thing? How does it know if its customers are happy? How does it know if its staff are being productive? How does it know if its staff are being effective? Cue Oracle RightNow Analytics – fully integrated across the entire platform – Service, Marketing and Sales – there are in excess of 800 standard reports. If this were not enough, a large proportion of the database has been made available via the administration console, allowing users without any prior database experience to write their own reports, format them and schedule them for e-mail delivery to a distribution list. It handles the complexities of table joins, and allows for the manipulation of data with ease. Oracle RightNow believes strongly in the customer owning their solution, and to provide the best foundation for success, Oracle University can give you the RightNow knowledge and skills you need. This is a selection of the courses offered: RightNow Customer Service Administration Rel 12.02 (3 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course familiarises users with the tasks and concepts needed to configure and maintain their system. RightNow Customer Portal Designer and Contact Center Experience Designer Administration Rel 12.02 (2 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course introduces basic CP structure and how to make changes to the look, feel and behaviour of their self-service pages RightNow Analytics Rel 12.02 (2 days) Available as In Class, Live Virtual Class and Training On Demand (Release 11.11 is available as In Class and Live Virtual Class) This course equips users with the skills necessary to understand data supplied by standard reports and to create custom reports RightNow Integration and Customization For Developers Rel 12.02 (5-days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course is for experienced web developers and offers an introduction to Add-In development using the Desktop Add-In Framework and introduces the core knowledge that developers need to begin integrating Oracle RightNow CX with other systems A full list of courses offered can be found on the Oracle University website. For more information and course dates please get in contact with your local Oracle University team. On top of the Service components, the suite also provides marketing tools, complex survey creation and tracking and sales functionality. I’m a fan of the application, and I think I’ve made that clear: It’s completely geared up to providing customers with support at point of need. It can be configured to meet even the most stringent of business requirements. Oracle RightNow is passionate about, and committed to, providing the best customer experience possible. Oracle RightNow CX is the application that makes it possible. About the Author: Sarah Anderson worked for RightNow for 4 years in both in both a consulting and training delivery capacity. She is now a Senior Instructor with Oracle University, delivering the following Oracle RightNow courses: RightNow Customer Service Administration RightNow Analytics RightNow Customer Portal Designer and Contact Center Experience Designer Administration RightNow Marketing and Feedback

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Chrome and Firefox not able to find some sites after Ubuntu's recent update?

- by gkr

Loading of revision3.com in Chrome stops and status saying "waiting for static.inplay.tubemogul.com" grooveshark.com in Chrome never loads But wikipedia.org, google.com works just normal same behavior in Firefox too. I use wired DSL connection in Ubuntu 12.04. I guess this started happening after I upgraded the Chrome browser or Flash plugin few days ago from Ubuntu updates through update-manager. Thanks EDIT: Everything works normal in my WinXP. Problem is only in Ubuntu 12.04. This is what I get when I use wget gkr@gkr-desktop:~$ wget revision3.com --2012-06-12 08:58:01-- http://revision3.com/ Resolving revision3.com (revision3.com)... 173.192.117.198 Connecting to revision3.com (revision3.com)|173.192.117.198|:80... connected. HTTP request sent, awaiting response... 200 OK Length: unspecified [text/html] Saving to: `index.html' [ ] 81,046 32.0K/s in 2.5s 2012-06-12 08:58:04 (32.0 KB/s) - `index.html' saved [81046] gkr@gkr-desktop:~$ wget static.inplay.tubemogul.com --2012-06-12 08:51:25-- http://static.inplay.tubemogul.com/ Resolving static.inplay.tubemogul.com (static.inplay.tubemogul.com)... 72.21.81.253 Connecting to static.inplay.tubemogul.com (static.inplay.tubemogul.com)|72.21.81.253|:80... connected. HTTP request sent, awaiting response... 404 Not Found 2012-06-12 08:51:25 ERROR 404: Not Found. grooveshark.com nevers responses so I have to Ctrl+C to terminate wget. gkr@gkr-desktop:~$ wget grooveshark.com --2012-06-12 08:51:33-- http://grooveshark.com/ Resolving grooveshark.com (grooveshark.com)... 8.20.213.76 Connecting to grooveshark.com (grooveshark.com)|8.20.213.76|:80... connected. HTTP request sent, awaiting response... ^C gkr@gkr-desktop:~$ This is the apt term.log of updates I mentioned Log started: 2012-06-09 04:51:45 (Reading database ... (Reading database ... 5% (Reading database ... 10% (Reading database ... 15% (Reading database ... 20% (Reading database ... 25% (Reading database ... 30% (Reading database ... 35% (Reading database ... 40% (Reading database ... 45% (Reading database ... 50% (Reading database ... 55% (Reading database ... 60% (Reading database ... 65% (Reading database ... 70% (Reading database ... 75% (Reading database ... 80% (Reading database ... 85% (Reading database ... 90% (Reading database ... 95% (Reading database ... 100% (Reading database ... 161392 files and directories currently installed.) Preparing to replace google-chrome-stable 19.0.1084.52-r138391 (using .../google-chrome-stable_19.0.1084.56-r140965_i386.deb) ... Unpacking replacement google-chrome-stable ... Preparing to replace libpulse0 1:1.1-0ubuntu15 (using .../libpulse0_1%3a1.1-0ubuntu15.1_i386.deb) ... Unpacking replacement libpulse0 ... Preparing to replace libpulse-mainloop-glib0 1:1.1-0ubuntu15 (using .../libpulse-mainloop-glib0_1%3a1.1-0ubuntu15.1_i386.deb) ... Unpacking replacement libpulse-mainloop-glib0 ... Preparing to replace libpulsedsp 1:1.1-0ubuntu15 (using .../libpulsedsp_1%3a1.1-0ubuntu15.1_i386.deb) ... Unpacking replacement libpulsedsp ... Preparing to replace sudo 1.8.3p1-1ubuntu3.2 (using .../sudo_1.8.3p1-1ubuntu3.3_i386.deb) ... Unpacking replacement sudo ... Preparing to replace flashplugin-installer 11.2.202.235ubuntu0.12.04.1 (using .../flashplugin-installer_11.2.202.236ubuntu0.12.04.1_i386.deb) ... Unpacking replacement flashplugin-installer ... Preparing to replace pulseaudio-utils 1:1.1-0ubuntu15 (using .../pulseaudio-utils_1%3a1.1-0ubuntu15.1_i386.deb) ... Unpacking replacement pulseaudio-utils ... Preparing to replace pulseaudio 1:1.1-0ubuntu15 (using .../pulseaudio_1%3a1.1-0ubuntu15.1_i386.deb) ... Unpacking replacement pulseaudio ... Preparing to replace pulseaudio-module-gconf 1:1.1-0ubuntu15 (using .../pulseaudio-module-gconf_1%3a1.1-0ubuntu15.1_i386.deb) ... Unpacking replacement pulseaudio-module-gconf ... Preparing to replace pulseaudio-module-x11 1:1.1-0ubuntu15 (using .../pulseaudio-module-x11_1%3a1.1-0ubuntu15.1_i386.deb) ... Unpacking replacement pulseaudio-module-x11 ... Preparing to replace shared-mime-info 1.0-0ubuntu4 (using .../shared-mime-info_1.0-0ubuntu4.1_i386.deb) ... Unpacking replacement shared-mime-info ... Preparing to replace pulseaudio-module-bluetooth 1:1.1-0ubuntu15 (using .../pulseaudio-module-bluetooth_1%3a1.1-0ubuntu15.1_i386.deb) ... Unpacking replacement pulseaudio-module-bluetooth ... Processing triggers for menu ... /usr/share/menu/downverter.menu: 1: /usr/share/menu/downverter.menu: Syntax error: word unexpected (expecting ")") Processing triggers for man-db ... locale: Cannot set LC_CTYPE to default locale: No such file or directory locale: Cannot set LC_MESSAGES to default locale: No such file or directory locale: Cannot set LC_ALL to default locale: No such file or directory Processing triggers for bamfdaemon ... Rebuilding /usr/share/applications/bamf.index... Processing triggers for desktop-file-utils ... Processing triggers for gnome-menus ... Processing triggers for ureadahead ... ureadahead will be reprofiled on next reboot Processing triggers for update-notifier-common ... flashplugin-installer: downloading http://archive.canonical.com/pool/partner/a/adobe-flashplugin/adobe-flashplugin_11.2.202.236.orig.tar.gz Installing from local file /tmp/tmpNrBt4g.gz Flash Plugin installed. Processing triggers for doc-base ... Processing 1 changed doc-base file... Registering documents with scrollkeeper... Setting up google-chrome-stable (19.0.1084.56-r140965) ... Setting up libpulse0 (1:1.1-0ubuntu15.1) ... Setting up libpulse-mainloop-glib0 (1:1.1-0ubuntu15.1) ... Setting up libpulsedsp (1:1.1-0ubuntu15.1) ... Setting up sudo (1.8.3p1-1ubuntu3.3) ... Installing new version of config file /etc/pam.d/sudo ... Setting up flashplugin-installer (11.2.202.236ubuntu0.12.04.1) ... locale: Cannot set LC_CTYPE to default locale: No such file or directory locale: Cannot set LC_MESSAGES to default locale: No such file or directory locale: Cannot set LC_ALL to default locale: No such file or directory Setting up pulseaudio-utils (1:1.1-0ubuntu15.1) ... Setting up pulseaudio (1:1.1-0ubuntu15.1) ... Setting up pulseaudio-module-gconf (1:1.1-0ubuntu15.1) ... Setting up pulseaudio-module-x11 (1:1.1-0ubuntu15.1) ... Setting up shared-mime-info (1.0-0ubuntu4.1) ... Setting up pulseaudio-module-bluetooth (1:1.1-0ubuntu15.1) ... Processing triggers for menu ... /usr/share/menu/downverter.menu: 1: /usr/share/menu/downverter.menu: Syntax error: word unexpected (expecting ")") Processing triggers for libc-bin ... ldconfig deferred processing now taking place Log ended: 2012-06-09 04:53:32 This is from history.log Start-Date: 2012-06-09 04:51:45 Commandline: aptdaemon role='role-commit-packages' sender=':1.56' Upgrade: shared-mime-info:i386 (1.0-0ubuntu4, 1.0-0ubuntu4.1), pulseaudio:i386 (1.1-0ubuntu15, 1.1-0ubuntu15.1), libpulse-mainloop-glib0:i386 (1.1-0ubuntu15, 1.1-0ubuntu15.1), sudo:i386 (1.8.3p1-1ubuntu3.2, 1.8.3p1-1ubuntu3.3), pulseaudio-module-bluetooth:i386 (1.1-0ubuntu15, 1.1-0ubuntu15.1), pulseaudio-module-x11:i386 (1.1-0ubuntu15, 1.1-0ubuntu15.1), flashplugin-installer:i386 (11.2.202.235ubuntu0.12.04.1, 11.2.202.236ubuntu0.12.04.1), pulseaudio-utils:i386 (1.1-0ubuntu15, 1.1-0ubuntu15.1), pulseaudio-module-gconf:i386 (1.1-0ubuntu15, 1.1-0ubuntu15.1), libpulse0:i386 (1.1-0ubuntu15, 1.1-0ubuntu15.1), libpulsedsp:i386 (1.1-0ubuntu15, 1.1-0ubuntu15.1), google-chrome-stable:i386 (19.0.1084.52-r138391, 19.0.1084.56-r140965) End-Date: 2012-06-09 04:53:32

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Many Different Things Rolled into a Ball

- by MOSSLover

Yeah I know I don’t blog much anymore, because life has taken me places that don’t involve the interwebs unfortunately. I am in the midst of planning two events, starting a non for profit, creating more sessions for various conferences, submitting to various conferences, working a 40 hour a week job, attempting to hang out with boyfriend/friends/family. So you can see that list does not include this blog sadly that’s how it goes sometimes. The bottom piece very important over any of the top pieces. I haven’t seen St. Louis in a while and I get to go back. I was gone from home for MVP Summit and Best Practices Conference, so the boyfriend and cat didn’t get to see me either for a bit. Then you have to add in the whole toilet being broken fiasco this week. Maintenance really thought it would be cool to turn off the ability to flush. I mean who does that? Then when we call the owner he comes by turns it on and we figure it was an accident, because well the next day no one came by to tell us there was a leak. It was all kinds of strangeness and involved me running to other people’s toilets. As Dan Usher would say, I was a sad panda for a few days. So I guess I wanted to post a few thoughts here just because I can. I do not like multiple content editor webparts embedded with html files in numerous pages doing the same thing. I will tell you why I don’t like these particular webparts and the way they are being used. First off if you have a bunch of pages with script includes it’s about time you should just dump them into the masterpage. Why bother finding all 20 pages and changing those pages when you can just use a single masterpage that already exists? The other thing that is bothering me days is screen scraping. Just don’t do it, because in 2010 you will find the UI is substantially slower. I understand you are new and you have no idea what to do. You are also using 2007 am I right? So then you need to go to codeplex.com and type in a search for SPServices. Download it, use it, love it and then have it’s babies (well maybe don’t go so far this is not the GRID in Tron). If you have a ton of constants in your code why did you not go in and create a webpart with a bunch of properties and/or link to a configuration list hidden in the browser? This type of property and list could help you out in the long run. The power users and administrators can now change the control without you having to compile it over and over again. It’s good stuff. Also, you can change the control without compiling it, especially in 2007 where you have to do a farm solution. In 2010 you can do a sandbox solution I guess, but shouldn’t you make it as easy and supportable as possible for other users? In conclusion I’m an angry person when it comes to viewing something repeatedly and analyzing it in a system. Now we will move on to the next topic…MVP Summit…So yeah I can’t really talk about particulars, but I can talk about my experience as a person. Don’t build something up to be cooler than it is only to be dropped from your 10,000 foot perch. My experience was great, but the content overall was something to be desired. It’s ok I got to meet a lot of people I would not have met if I had not gone. Some of it was surreal, such as product group members showing up and talking to us. It was pretty neat. Plus I never had the chance to get to that mythical MS Office in Redmond. Prior to Summit it was like Rainbow Brites unicorn trying taunting me on television when I was a kid. So I guess with all that said I give it a B. It was awesome in some way, but lacking in other ways. The cool part is that I got to go. Would I have lived without going? Yes, but it was still cool. I could prattle on about other things and make this post massive, but I’m going to pass and give myself a piece of Sunday to play Rockband and do 800 other things. I hope the two of you who read this blog are well. I’ll catch you all at another juncture. Have a good weekend and varying holidays in between. Technorati Tags: SharePoint,MVP Summit,JQuery,Javascript

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JavaOne 2012 Sunday Strategy Keynote

- by Janice J. Heiss

At the Sunday Strategy Keynote, held at the Masonic Auditorium, Hasan Rizvi, EVP, Middleware and Java Development, stated that the theme for this year's JavaOne is: “Make the future Java”-- meaning that Java continues in its role as the most popular, complete, productive, secure, and innovative development platform. But it also means, he qualified, the process by which we make the future Java -- an open, transparent, collaborative, and community-driven evolution. "Many of you have bet your businesses and your careers on Java, and we have bet our business on Java," he said.Rizvi detailed the three factors they consider critical to the success of Java--technology innovation, community participation, and Oracle's leadership/stewardship. He offered a scorecard in these three realms over the past year--with OS X and Linux ARM support on Java SE, open sourcing of JavaFX by the end of the year, the release of Java Embedded Suite 7.0 middleware platform, and multiple releases on the Java EE side. The JCP process continues, with new JSR activity, and JUGs show a 25% increase in participation since last year. Oracle, meanwhile, continues its commitment to both technology and community development/outreach--with four regional JavaOne conferences last year in various part of the world, as well as the release of Java Magazine, with over 120,000 current subscribers. Georges Saab, VP Development, Java SE, next reviewed features of Java SE 7--the first major revision to the platform under Oracle's stewardship, which has included near-monthly update releases offering hundreds of fixes, performance enhancements, and new features. Saab indicated that developers, ISVs, and hosting providers have all been rapid adopters of the platform. He also noted that Oracle's entire Fusion middleware stack is supported on SE 7. The supported platforms for SE 7 has also increased--from Windows, Linux, and Solaris, to OS X, Linux ARM, and the emerging ARM micro-server market. "In the last year, we've added as many new platforms for Java, as were added in the previous decade," said Saab.Saab also explored the upcoming JDK 8 release--including Project Lambda, Project Nashorn (a modern implementation of JavaScript running on the JVM), and others. He noted that Nashorn functionality had already been used internally in NetBeans 7.3, and announced that they were planning to contribute the implementation to OpenJDK. Nandini Ramani, VP Development, Java Client, ME and Card, discussed the latest news pertaining to JavaFX 2.0--releases on Windows, OS X, and Linux, release of the FX Scene Builder tool, the JavaFX WebView component in NetBeans 7.3, and an OpenJFX project in OpenJDK. Nandini announced, as of Sunday, the availability for download of JavaFX on Linux ARM (developer preview), as well as Scene Builder on Linux. She noted that for next year's JDK 8 release, JavaFX will offer 3D, as well as third-party component integration. Avinder Brar, Senior Software Engineer, Navis, and Dierk König, Canoo Fellow, next took the stage and demonstrated all that JavaFX offers, with a feature-rich, animation-rich, real-time cargo management application that employs Canoo's just open-sourced Dolphin technology.Saab also explored Java SE 9 and beyond--Jigsaw modularity, Penrose Project for interoperability with OSGi, improved multi-tenancy for Java in the cloud, and Project Sumatra. Phil Rogers, HSA Foundation President and AMD Corporate Fellow, explored heterogeneous computing platforms that combine the CPU and the parallel processor of the GPU into a single piece of silicon and shared memory—a hardware technology driven by such advanced functionalities as HD video, face recognition, and cloud workloads. Project Sumatra is an OpenJDK project targeted at bringing Java to such heterogeneous platforms--with hardware and software experts working together to modify the JVM for these advanced applications and platforms.Ramani next discussed the latest with Java in the embedded space--"the Internet of things" and M2M--declaring this to be "the next IT revolution," with Java as the ideal technology for the ecosystem. Last week, Oracle released Java ME Embedded 3.2 (for micro-contollers and low-power devices), and Java Embedded Suite 7.0 (a middleware stack based on Java SE 7). Axel Hansmann, VP Strategy and Marketing, Cinterion, explored his company's use of Java in M2M, and their new release of EHS5, the world's smallest 3G-capable M2M module, running Java ME Embedded. Hansmaan explained that Java offers them the ability to create a "simple to use, scalable, coherent, end-to-end layer" for such diverse edge devices.Marc Brule, Chief Financial Office, Royal Canadian Mint, also explored the fascinating use-case of JavaCard in his country's MintChip e-cash technology--deployable on smartphones, USB device, computer, tablet, or cloud. In parting, Ramani encouraged developers to download the latest releases of Java Embedded, and try them out.Cameron Purdy, VP, Fusion Middleware Development and Java EE, summarized the latest developments and announcements in the Enterprise space--greater developer productivity in Java EE6 (with more on the way in EE 7), portability between platforms, vendors, and even cloud-to-cloud portability. The earliest version of the Java EE 7 SDK is now available for download--in GlassFish 4--with WebSocket support, better JSON support, and more. The final release is scheduled for April of 2013. Nicole Otto, Senior Director, Consumer Digital Technology, Nike, explored her company's Java technology driven enterprise ecosystem for all things sports, including the NikeFuel accelerometer wrist band. Looking beyond Java EE 7, Purdy mentioned NoSQL database functionality for EE 8, the concurrency utilities (possibly in EE 7), some of the Avatar projects in EE 7, some in EE 8, multi-tenancy for the cloud, supporting SaaS applications, and more.Rizvi ended by introducing Dr. Robert Ballard, oceanographer and National Geographic Explorer in Residence--part of Oracle's philanthropic relationship with the National Geographic Society to fund K-12 education around ocean science and conservation. Ballard is best known for having discovered the wreckage of the Titanic. He offered a fascinating video and overview of the cutting edge technology used in such deep-sea explorations, noting that in his early days, high-bandwidth exploration meant that you’d go down in a submarine and "stick your face up against the window." Now, it's a remotely operated, technology telepresence--"I think of my Hercules vehicle as my equivalent of a Na'vi. When I go beneath the sea, I actually send my spirit." Using high bandwidth satellite links, such amazing explorations can now occur via smartphone, laptop, or whatever platform. Ballard’s team regularly offers live feeds and programming out to schools and the world, spanning 188 countries--with embedding educators as part of the expeditions. It's technology at its finest, inspiring the next-generation of scientists and explorers!

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The Linux powered LAN Gaming House

- by sachinghalot

LAN parties offer the enjoyment of head to head gaming in a real-life social environment. In general, they are experiencing decline thanks to the convenience of Internet gaming, but Kenton Varda is a man who takes his LAN gaming very seriously. His LAN gaming house is a fascinating project, and best of all, Linux plays a part in making it all work.Varda has done his own write ups (short, long), so I'm only going to give an overview here. The setup is a large house with 12 gaming stations and a single server computer.The client computers themselves are rack mounted in a server room, and they are linked to the gaming stations on the floor above via extension cables (HDMI for video and audio and USB for mouse and keyboard). Each client computer, built into a 3U rack mount case, is a well specced gaming rig in its own right, sporting an Intel Core i5 processor, 4GB of RAM and an Nvidia GeForce 560 along with a 60GB SSD drive.Originally, the client computers ran Ubuntu Linux rather than Windows and the games executed under WINE, but Varda had to abandon this scheme. As he explains on his site:"Amazingly, a majority of games worked fine, although many had minor bugs (e.g. flickering mouse cursor, minor rendering artifacts, etc.). Some games, however, did not work, or had bad bugs that made them annoying to play."Subsequently, the gaming computers have been moved onto a more conventional gaming choice, Windows 7. It's a shame that WINE couldn't be made to work, but I can sympathize as it's rare to find modern games that work perfectly and at full native speed. Another problem with WINE is that it tends to suffer from regressions, which is hardly surprising when considering the difficulty of constantly improving the emulation of the Windows API. Varda points out that he preferred working with Linux clients as they were easier to modify and came with less licensing baggage.Linux still runs the server and all of the tools used are open source software. The hardware here is a Intel Xeon E3-1230 with 4GB of RAM. The storage hanging off this machine is a bit more complex than the clients. In addition to the 60GB SSD, it also has 2x1TB drives and a 240GB SDD.When the clients were running Linux, they booted over PXE using a toolchain that will be familiar to anyone who has setup Linux network booting. DHCP pointed the clients to the server which then supplied PXELINUX using TFTP. When booted, file access was accomplished through network block device (NBD). This is a very easy to use system that allows you to serve the contents of a file as a block device over the network. The client computer runs a user mode device driver and the device can be mounted within the file system using the mount command.One snag with offering file access via NBD is that it's difficult to impose any security restrictions on different areas of the file system as the server only sees a single file. The advantage is perfomance as the client operating system simply sees a block device, and besides, these security issues aren't relevant in this setup.Unfortunately, Windows 7 can't use NBD, so, Varda had to switch to iSCSI (which works in both server and client mode under Linux). His network cards are not compliant with this standard when doing a netboot, but fortunately, gPXE came to the rescue, and he boostraps it over PXE. gPXE is also available as an ISO image and is worth knowing about if you encounter an awkward machine that can't manage a network boot. It can also optionally boot from a HTTP server rather than the more traditional TFTP server.According to Varda, booting all 12 machines over the Gigabit Ethernet network is surprisingly fast, and once booted, the machines don't seem noticeably slower than if they were using local storage. Once loaded, most games attempt to load in as much data as possible, filling the RAM, and the the disk and network bandwidth required is small. It's worth noting that these are aspects of this project that might differ from some other thin client scenarios.At time of writing, it doesn't seem as though the local storage of the client machines is being utilized. Instead, the clients boot into Windows from an image on the server that contains the operating system and the games themselves. It uses the copy on write feature of LVM so that any writes from a client are added to a differencing image allocated to that client. As the administrator, Varda can log into the Linux server and authorize changes to the master image for updates etc.SummaryOverall, Varda estimates the total cost of the project at about $40,000, and of course, he needed a property that offered a large physical space in order to house the computers and the gaming workstations. Obviously, this project has stark differences to most thin client projects. The balance between storage, network usage, GPU power and security would not be typical of an office installation, for example. The only letdown is that WINE proved to be insufficiently compatible to run a wide variety of modern games, but that is, perhaps, asking too much of it, and hats off to Varda for trying to make it work.

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Some New .NET Downloads and Resources

- by Kevin Grossnicklaus

Last week I was fortunate enough to spend time in Redmond on Microsoft’s campus for the 2011 Microsoft MVP Summit. It was great to hang out with a number of old friends and get the opportunity to talk tech with the various product teams up at Microsoft. The weather wasn’t exactly sunny but Microsoft always does a great job with the Summit and everyone had a blast (heck, I even got to run the bases at SafeCo field) While much of what we saw is covered under NDA, there a ton of great things in the pipeline from Microsoft and many things that are already available (or just became so) that I wasn’t necessarily aware of. The purpose of this post is to share some of the info I learned on resources and tools available to .NET developers today. Please let me know if you have any questions (or if you know of something else cool which might benefit others). Enjoy! Visual Studio 2010 SP1 Microsoft has issued the RTM release of Visual Studio 2010 SP1. You can download the full SP1 on MSDN as of today (March 10th to the general public) and take advantage of such things as: Silverlight 4 is included in the box (as opposed to a separate install) Silverlight 4 Profiling WCF RIA Services SP1 Intellitrace for 64-bit and SharePoint ASP.NET now easily supports IIS Express and SQL CE Want a description of all that’s new beyond the above biased list (which arguably only contains items I think are important)? Check out this KB article. Portable Library Tools CTP Without much fanfare Microsoft has released a CTP of a new add-in to Visual Studio 2010 which simplifies code sharing between projects targeting different runtimes (i.e. Silverlight, WPF, Win7 Phone, XBox). With this Add-In installed you can add a new project of type “Portable Library” and specify which platforms you wish to target. Once that is done, any code added to this library will be limited to use only features which are common to all selected frameworks. Other projects can now reference this portable library and be provided assemblies custom built to their environment. This greatly simplifies the current process of sharing linked files between platforms like WPF and Silverlight. You can find out more about this CTP and how it works on this great blog post. Visual Studio Async CTP Microsoft has also released a CTP of a set of language and framework enhancements to provide a much more powerful asynchronous programming model. Due to the focus on async programming in all types of platforms (and it being the ONLY option in Silverlight and Win7 phone) a move towards a simpler and more understandable model is always a good thing. This CTP (called Visual Studio Async CTP) can be downloaded here. You can read more about this CTP on this blog post. MSDN Code Samples Gallery Microsoft has also launched new code samples gallery on their MSDN site: http://code.msdn.microsoft.com/. This site allows you to easily search for small samples of code related to a particular technology or platform. If a sample of code you are looking for is not found, you can request one via the site and other developers can see your request and provide a sample to the site to suit your needs. You can also peruse requested samples and, if you find a scenario where you can provide value, upload your own sample for the benefit of others. Samples are packaged into the VS .vsix format and include any necessary references/dependencies. By using .vsix as the deployment mechanism, as samples are installed from the site they are kept in your Visual Studio 2010 Samples Gallery and kept for your future reference. If you get a chance, check out the site and see how it is done. Although a somewhat simple concept, I was very impressed with their implementation and the way they went about trying to suit a need. I’ll definitely be looking there in the future as need something or want to share something. MSDN Search Capabilities Another item I learned recently and was not aware of (that might seem trivial to some) is the power of the MSDN site’s search capabilities. Between the Code Samples Gallery described above and the search enhancements on MSDN, Microsoft is definitely investing in their platform to help provide developers of all skill levels the tools and resources they need to be successful. What do I mean by the MSDN search capability and why should you care? If you go to the MSDN home page (http://msdn.microsoft.com) and use the “Search MSDN with Big” box at the very top of the page you will see some very interesting results. First, the search actually doesn’t just search the MSDN library it searches: MSDN Library All Microsoft Blogs CodePlex StackOverflow Downloads MSDN Magazine Support Knowledgebase (I’m not sure it even ends there but the above are all I know of) Beyond just searching all the above locations, the results are formatted very nicely to give some contextual information based on where the result came from. For example, if a keyword search returned results from CodePlex, each row in the search results screen would include a large amount of information specific to CodePlex such as: Looking at the above results immediately tells you everything from the page views to the CodePlex ratings. All in all, knowing that this much information is indexed and available from a single search location will lead me to utilize this as one of my initial searches for development information.

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Can not print after upgrading from 12.x to 14.04

- by user318889

After upgrading from V12.04 to V14.04 I am not able to print. I am using an HP LaserJet 400 M451dn. The printer troubleshooter told me that there is no solution to the problem. This is the output of the advanced diagnositc output. (Due to limited space I cut the output!) Can anybody tell me what is going wrong. I am using the printer via USB ? Page 1 (Scheduler not running?): {'cups_connection_failure': False} Page 2 (Is local server publishing?): {'local_server_exporting_printers': False} Page 3 (Choose printer): {'cups_dest': , 'cups_instance': None, 'cups_queue': u'HP-LaserJet-400-color-M451dn', 'cups_queue_listed': True} Page 4 (Check printer sanity): {'cups_device_uri_scheme': u'hp', 'cups_printer_dict': {'device-uri': u'hp:/usb/HP_LaserJet_400_color_M451dn?serial=CNFF308670', 'printer-info': u'Hewlett-Packard HP LaserJet 400 color M451dn', 'printer-is-shared': True, 'printer-location': u'Pinatubo', 'printer-make-and-model': u'HP LJ 300-400 color M351-M451 Postscript (recommended)', 'printer-state': 4, 'printer-state-message': u'', 'printer-state-reasons': [u'none'], 'printer-type': 8556636, 'printer-uri-supported': u'ipp://localhost:631/printers/HP-LaserJet-400-color-M451dn'}, 'cups_printer_remote': False, 'hplip_output': (['', '\x1b[01mHP Linux Imaging and Printing System (ver. 3.14.6)\x1b[0m', '\x1b[01mDevice Information Utility ver. 5.2\x1b[0m', '', 'Copyright (c) 2001-13 Hewlett-Packard Development Company, LP', 'This software comes with ABSOLUTELY NO WARRANTY.', 'This is free software, and you are welcome to distribute it', 'under certain conditions. See COPYING file for more details.', '', '', '\x1b[01mhp:/usb/HP_LaserJet_400_color_M451dn?serial=CNFF308670\x1b[0m', '', '\x1b[01mDevice Parameters (dynamic data):\x1b[0m', '\x1b[01m Parameter Value(s) \x1b[0m', ' ---------------------------- ----------------------------------------------------------', ' back-end hp ', " cups-printers ['HP-LaserJet-400-color-M451dn'] ", ' cups-uri hp:/usb/HP_LaserJet_400_color_M451dn?serial=CNFF308670 ', ' dev-file ', ' device-state -1 ', ' device-uri hp:/usb/HP_LaserJet_400_color_M451dn?serial=CNFF308670 ', ' deviceid ', ' error-state 101 ', ' host ', ' is-hp True ', ' panel 0 ', ' panel-line1 ', ' panel-line2 ', ' port 1 ', ' serial CNFF308670 ', ' status-code 5002 ', ' status-desc ', '\x1b[01m', 'Model Parameters (static data):\x1b[0m', '\x1b[01m Parameter Value(s) \x1b[0m', ' ---------------------------- ----------------------------------------------------------', ' align-type 0 ', ' clean-type 0 ', ' color-cal-type 0 ', ' copy-type 0 ', ' embedded-server-type 0 ', ' fax-type 0 ', ' fw-download False ', ' icon hp_color_laserjet_cp2025.png ', ' io-mfp-mode 1 ', ' io-mode 1 ', ' io-support 6 ', ' job-storage 0 ', ' linefeed-cal-type 0 ', ' model HP_LaserJet_400_color_M451dn ', ' model-ui HP LaserJet 400 Color m451dn ', ' model1 HP LaserJet 400 Color M451dn ', ' monitor-type 0 ', ' panel-check-type 0 ', ' pcard-type 0 ', ' plugin 0 ', ' plugin-reason 0 ', ' power-settings 0 ', ' ppd-name lj_300_400_color_m351_m451 ', ' pq-diag-type 0 ', ' r-type 0 ', ' r0-agent1-kind 4 ', ' r0-agent1-sku CE410A/CE410X ', ' r0-agent1-type 1 ', ' r0-agent2-kind 4 ', ' r0-agent2-sku CE411A ', ' r0-agent2-type 4 ', ' r0-agent3-kind 4 ', ' r0-agent3-sku CE413A ', ' r0-agent3-type 5 ', ' r0-agent4-kind 4 ', ' r0-agent4-sku CE412A ', ' r0-agent4-type 6 ', ' scan-src 0 ', ' scan-type 0 ', ' status-battery-check 0 ', ' status-dynamic-counters 0 ', ' status-type 3 ', ' support-released True ', ' support-subtype 2202411 ', ' support-type 2 ', ' support-ver 3.12.2 ', " tech-class ['Postscript'] ", " tech-subclass ['Normal'] ", ' tech-type 4 ', ' usb-pid 3882 ', ' usb-vid 1008 ', ' wifi-config 0 ', '\x1b[01m', 'Status History (most recent first):\x1b[0m', '\x1b[01m Date/Time Code Status Description User Job ID \x1b[0m', ' -------------------- ----- ---------------------------------------- -------- --------', ' 08/21/14 00:07:25 5012 Device communication error richard 0 ', ' 08/20/14 13:42:44 500 Started a print job richard 4214 ', '', '', 'Done.', ''], ['\x1b[35;01mwarning: No display found.\x1b[0m', '\x1b[31;01merror: hp-info -u/--gui requires Qt4 GUI support. Entering interactive mode.\x1b[0m', '\x1b[31;01merror: Unable to communicate with device (code=12): hp:/usb/HP_LaserJet_400_color_M451dn?serial=CNFF308670\x1b[0m', '\x1b[31;01merror: Error opening device (Device not found).\x1b[0m', ''], 0), 'is_cups_class': False, 'local_cups_queue_attributes': {'charset-configured': u'utf-8', 'charset-supported': [u'us-ascii', u'utf-8'], 'color-supported': True, 'compression-supported': [u'none', u'gzip'], 'copies-default': 1, 'copies-supported': (1, 9999), 'cups-version': u'1.7.2', 'device-uri': u'hp:/usb/HP_LaserJet_400_color_M451dn?serial=CNFF308670', 'document-format-default': u'application/octet-stream', 'document-format-supported': [u'application/octet-stream', u'application/pdf', u'application/postscript', u'application/vnd.adobe-reader-postscript', u'application/vnd.cups-command', u'application/vnd.cups-pdf', u'application/vnd.cups-pdf-banner', u'application/vnd.cups-postscript', u'application/vnd.cups-raw', u'application/vnd.samsung-ps', u'application/x-cshell', u'application/x-csource', u'application/x-perl', u'application/x-shell', u'image/gif', u'image/jpeg', u'image/png', u'image/tiff', u'image/urf', u'image/x-bitmap', u'image/x-photocd', u'image/x-portable-anymap', u'image/x-portable-bitmap', u'image/x-portable-graymap', u'image/x-portable-pixmap', u'image/x-sgi-rgb', u'image/x-sun-raster', u'image/x-xbitmap', u'image/x-xpixmap', u'image/x-xwindowdump', u'text/css', u'text/html', u'text/plain'], 'finishings-default': 3, 'finishings-supported': [3], 'generated-natural-language-supported': [u'en-us'], 'ipp-versions-supported': [u'1.0', u'1.1', u'2.0', u'2.1'], 'ippget-event-life': 15, 'job-creation-attributes-supported': [u'copies', u'finishings', u'ipp-attribute-fidelity', u'job-hold-until', u'job-name', u'job-priority', u'job-sheets', u'media', u'media-col', u'multiple-document-handling', u'number-up', u'output-bin', u'orientation-requested', u'page-ranges', u'print-color-mode', u'print-quality', u'printer-resolution', u'sides'], 'job-hold-until-default': u'no-hold', 'job-hold-until-supported': [u'no-hold', u'indefinite', u'day-time', u'evening', u'night', u'second-shift', u'third-shift', u'weekend'], 'job-ids-supported': True, 'job-k-limit': 0, 'job-k-octets-supported': (0, 470914416), 'job-page-limit': 0, 'job-priority-default': 50, 'job-priority-supported': [100], 'job-quota-period': 0, 'job-settable-attributes-supported': [u'copies', u'finishings', u'job-hold-until', u'job-name', u'job-priority', u'media', u'media-col', u'multiple-document-handling', u'number-up', u'output-bin', u'orientation-requested', u'page-ranges', u'print-color-mode', u'print-quality', u'printer-resolution', u'sides'], 'job-sheets-default': (u'none', u'none'), 'job-sheets-supported': [u'none', u'classified', u'confidential', u'form', u'secret', u'standard', u'topsecret', u'unclassified'], 'jpeg-k-octets-supported': (0, 470914416), 'jpeg-x-dimension-supported': (0, 65535), 'jpeg-y-dimension-supported': (1, 65535), 'marker-change-time': 0, 'media-bottom-margin-supported': [423], 'media-col-default': u'(unknown IPP value tag 0x34)', 'media-col-supported': [u'media-bottom-margin', u'media-left-margin', u'media-right-margin', u'media-size', u'media-source', u'media-top-margin', u'media-type'], 'media-default': u'iso_a4_210x297mm', 'media-left-margin-supported': [423], 'media-right-margin-supported': [423],

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Real tortoises keep it slow and steady. How about the backups?

- by Maria Zakourdaev

… Four tortoises were playing in the backyard when they decided they needed hibiscus flower snacks. They pooled their money and sent the smallest tortoise out to fetch the snacks. Two days passed and there was no sign of the tortoise. "You know, she is taking a lot of time", said one of the tortoises. A little voice from just out side the fence said, "If you are going to talk that way about me I won't go." Is it too much to request from the quite expensive 3rd party backup tool to be a way faster than the SQL server native backup? Or at least save a respectable amount of storage by producing a really smaller backup files? By saying “really smaller”, I mean at least getting a file in half size. After Googling the internet in an attempt to understand what other “sql people” are using for database backups, I see that most people are using one of three tools which are the main players in SQL backup area: LiteSpeed by Quest SQL Backup by Red Gate SQL Safe by Idera The feedbacks about those tools are truly emotional and happy. However, while reading the forums and blogs I have wondered, is it possible that many are accustomed to using the above tools since SQL 2000 and 2005. This can easily be understood due to the fact that a 300GB database backup for instance, using regular a SQL 2005 backup statement would have run for about 3 hours and have produced ~150GB file (depending on the content, of course). Then you take a 3rd party tool which performs the same backup in 30 minutes resulting in a 30GB file leaving you speechless, you run to management persuading them to buy it due to the fact that it is definitely worth the price. In addition to the increased speed and disk space savings you would also get backup file encryption and virtual restore - features that are still missing from the SQL server. But in case you, as well as me, don’t need these additional features and only want a tool that performs a full backup MUCH faster AND produces a far smaller backup file (like the gain you observed back in SQL 2005 days) you will be quite disappointed. SQL Server backup compression feature has totally changed the market picture. Medium size database. Take a look at the table below, check out how my SQL server 2008 R2 compares to other tools when backing up a 300GB database. It appears that when talking about the backup speed, SQL 2008 R2 compresses and performs backup in similar overall times as all three other tools. 3rd party tools maximum compression level takes twice longer. Backup file gain is not that impressive, except the highest compression levels but the price that you pay is very high cpu load and much longer time. Only SQL Safe by Idera was quite fast with it’s maximum compression level but most of the run time have used 95% cpu on the server. Note that I have used two types of destination storage, SATA 11 disks and FC 53 disks and, obviously, on faster storage have got my backup ready in half time. Looking at the above results, should we spend money, bother with another layer of complexity and software middle-man for the medium sized databases? I’m definitely not going to do so. Very large database As a next phase of this benchmark, I have moved to a 6 terabyte database which was actually my main backup target. Note, how multiple files usage enables the SQL Server backup operation to use parallel I/O and remarkably increases it’s speed, especially when the backup device is heavily striped. SQL Server supports a maximum of 64 backup devices for a single backup operation but the most speed is gained when using one file per CPU, in the case above 8 files for a 2 Quad CPU server. The impact of additional files is minimal. However, SQLsafe doesn’t show any speed improvement between 4 files and 8 files. Of course, with such huge databases every half percent of the compression transforms into the noticeable numbers. Saving almost 470GB of space may turn the backup tool into quite valuable purchase. Still, the backup speed and high CPU are the variables that should be taken into the consideration. As for us, the backup speed is more critical than the storage and we cannot allow a production server to sustain 95% cpu for such a long time. Bottomline, 3rd party backup tool developers, we are waiting for some breakthrough release. There are a few unanswered questions, like the restore speed comparison between different tools and the impact of multiple backup files on restore operation. Stay tuned for the next benchmarks. Benchmark server: SQL Server 2008 R2 sp1 2 Quad CPU Database location: NetApp FC 15K Aggregate 53 discs Backup statements: No matter how good that UI is, we need to run the backup tasks from inside of SQL Server Agent to make sure they are covered by our monitoring systems. I have used extended stored procedures (command line execution also is an option, I haven’t noticed any impact on the backup performance). SQL backup LiteSpeed SQL Backup SQL safe backup database <DBNAME> to disk= '\\<networkpath>\par1.bak' , disk= '\\<networkpath>\par2.bak', disk= '\\<networkpath>\par3.bak' with format, compression EXECUTE master.dbo.xp_backup_database @database = N'<DBName>', @backupname= N'<DBName> full backup', @desc = N'Test', @compressionlevel=8, @filename= N'\\<networkpath>\par1.bak', @filename= N'\\<networkpath>\par2.bak', @filename= N'\\<networkpath>\par3.bak', @init = 1 EXECUTE master.dbo.sqlbackup '-SQL "BACKUP DATABASE <DBNAME> TO DISK= ''\\<networkpath>\par1.sqb'', DISK= ''\\<networkpath>\par2.sqb'', DISK= ''\\<networkpath>\par3.sqb'' WITH DISKRETRYINTERVAL = 30, DISKRETRYCOUNT = 10, COMPRESSION = 4, INIT"' EXECUTE master.dbo.xp_ss_backup @database = 'UCMSDB', @filename = '\\<networkpath>\par1.bak', @backuptype = 'Full', @compressionlevel = 4, @backupfile = '\\<networkpath>\par2.bak', @backupfile = '\\<networkpath>\par3.bak' If you still insist on using 3rd party tools for the backups in your production environment with maximum compression level, you will definitely need to consider limiting cpu usage which will increase the backup operation time even more: RedGate : use THREADPRIORITY option ( values 0 – 6 ) LiteSpeed : use @throttle ( percentage, like 70%) SQL safe : the only thing I have found was @Threads option. Yours, Maria

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Atheros Wireless card shows up as two different models?

- by geermc4

Hi I've been fighting these wireless drivers for a few days and just recently i noticed that the model the Wireless controller appears in lspci is different sometimes. This is the data i have after installing Ubuntu Server 64 bit ~# lspci -k .... 04:00.0 Network controller: Atheros Communications Inc. AR9285 Wireless Network Adapter (PCI-Express) (rev 01) Subsystem: AzureWave Device 1d89 Kernel driver in use: ath9k Kernel modules: ath9k ran some updates, restarted, all was good, all though it did say that linux-headers-server linux-image-server linux-server where beeing kept back. After that i installed ubuntu-desktop (aptitude install ubuntu-desktop --without-recommends) restarted and not only is the wireless not working anymore, but the hardware is listed as a different card ~# lspci -k .... 04:00.0 Ethernet controller: Atheros Communications Inc. AR5008 Wireless Network Adapter (rev 01) has no available drivers for it, still i tried to modprobe ath9k, they show up in lsmod as loaded, but still iw list shows nothing. this is what it looked like before the ubuntu-desktop instalation Wiphy phy0 Band 1: Capabilities: 0x11ce HT20/HT40 SM Power Save disabled RX HT40 SGI TX STBC RX STBC 1-stream Max AMSDU length: 3839 bytes DSSS/CCK HT40 Maximum RX AMPDU length 65535 bytes (exponent: 0x003) Minimum RX AMPDU time spacing: 8 usec (0x06) HT TX/RX MCS rate indexes supported: 0-7 Frequencies: * 2412 MHz [1] (14.0 dBm) * 2417 MHz [2] (15.0 dBm) * 2422 MHz [3] (15.0 dBm) * 2427 MHz [4] (15.0 dBm) * 2432 MHz [5] (15.0 dBm) * 2437 MHz [6] (15.0 dBm) * 2442 MHz [7] (15.0 dBm) * 2447 MHz [8] (15.0 dBm) * 2452 MHz [9] (15.0 dBm) * 2457 MHz [10] (15.0 dBm) * 2462 MHz [11] (15.0 dBm) * 2467 MHz [12] (15.0 dBm) (passive scanning) * 2472 MHz [13] (14.0 dBm) (passive scanning) * 2484 MHz [14] (17.0 dBm) (passive scanning) Bitrates (non-HT): * 1.0 Mbps * 2.0 Mbps (short preamble supported) * 5.5 Mbps (short preamble supported) * 11.0 Mbps (short preamble supported) * 6.0 Mbps * 9.0 Mbps * 12.0 Mbps * 18.0 Mbps * 24.0 Mbps * 36.0 Mbps * 48.0 Mbps * 54.0 Mbps max # scan SSIDs: 4 max scan IEs length: 2257 bytes Coverage class: 0 (up to 0m) Supported Ciphers: * WEP40 (00-0f-ac:1) * WEP104 (00-0f-ac:5) * TKIP (00-0f-ac:2) * CCMP (00-0f-ac:4) * CMAC (00-0f-ac:6) Available Antennas: TX 0x1 RX 0x3 Configured Antennas: TX 0x1 RX 0x3 Supported interface modes: * IBSS * managed * AP * AP/VLAN * WDS * monitor * mesh point * P2P-client * P2P-GO software interface modes (can always be added): * AP/VLAN * monitor interface combinations are not supported Supported commands: * new_interface * set_interface * new_key * new_beacon * new_station * new_mpath * set_mesh_params * set_bss * authenticate * associate * deauthenticate * disassociate * join_ibss * join_mesh * remain_on_channel * set_tx_bitrate_mask * action * frame_wait_cancel * set_wiphy_netns * set_channel * set_wds_peer * connect * disconnect Supported TX frame types: * IBSS: 0x0000 0x0010 0x0020 0x0030 0x0040 0x0050 0x0060 0x0070 0x0080 0x0090 0x00a0 0x00b0 0x00c0 0x00d0 0x00e0 0x00f0 * managed: 0x0000 0x0010 0x0020 0x0030 0x0040 0x0050 0x0060 0x0070 0x0080 0x0090 0x00a0 0x00b0 0x00c0 0x00d0 0x00e0 0x00f0 * AP: 0x0000 0x0010 0x0020 0x0030 0x0040 0x0050 0x0060 0x0070 0x0080 0x0090 0x00a0 0x00b0 0x00c0 0x00d0 0x00e0 0x00f0 * AP/VLAN: 0x0000 0x0010 0x0020 0x0030 0x0040 0x0050 0x0060 0x0070 0x0080 0x0090 0x00a0 0x00b0 0x00c0 0x00d0 0x00e0 0x00f0 * mesh point: 0x0000 0x0010 0x0020 0x0030 0x0040 0x0050 0x0060 0x0070 0x0080 0x0090 0x00a0 0x00b0 0x00c0 0x00d0 0x00e0 0x00f0 * P2P-client: 0x0000 0x0010 0x0020 0x0030 0x0040 0x0050 0x0060 0x0070 0x0080 0x0090 0x00a0 0x00b0 0x00c0 0x00d0 0x00e0 0x00f0 * P2P-GO: 0x0000 0x0010 0x0020 0x0030 0x0040 0x0050 0x0060 0x0070 0x0080 0x0090 0x00a0 0x00b0 0x00c0 0x00d0 0x00e0 0x00f0 Supported RX frame types: * IBSS: 0x00d0 * managed: 0x0040 0x00d0 * AP: 0x0000 0x0020 0x0040 0x00a0 0x00b0 0x00c0 0x00d0 * AP/VLAN: 0x0000 0x0020 0x0040 0x00a0 0x00b0 0x00c0 0x00d0 * mesh point: 0x00b0 0x00c0 0x00d0 * P2P-client: 0x0040 0x00d0 * P2P-GO: 0x0000 0x0020 0x0040 0x00a0 0x00b0 0x00c0 0x00d0 Device supports RSN-IBSS. What's with the hardware change? If it has 2, how can i make the AR9285 always load and disable AR5008, or, is it the same and it's just showing it different? :| Oh and I've tried this on Ubuntu 10.04 server, xubuntu 12.04, ubuntu 12.04 desktop and server. Thanks in advanced. -- Here's some more info, i have it setup in 2 hard drives, 1 works and the other one i'm using to figure it out The one that works... # lshw -class network *-network description: Ethernet interface product: RTL8111/8168B PCI Express Gigabit Ethernet controller vendor: Realtek Semiconductor Co., Ltd. physical id: 0 bus info: pci@0000:03:00.0 logical name: eth0 version: 06 serial: 54:04:a6:a3:3b:96 size: 1Gbit/s capacity: 1Gbit/s width: 64 bits clock: 33MHz capabilities: pm msi pciexpress msix vpd bus_master cap_list ethernet physical tp mii 10bt 10bt-fd 100bt 100bt-fd 1000bt 1000bt-fd autonegotiation configuration: autonegotiation=on broadcast=yes driver=r8169 driverversion=2.3LK-NAPI duplex=full firmware=rtl_nic/rtl8168e-2.fw ip=192.168.2.147 latency=0 link=yes multicast=yes port=MII speed=1Gbit/s resources: irq:43 ioport:e000(size=256) memory:d0004000-d0004fff memory:d0000000-d0003fff *-network description: Wireless interface product: AR9285 Wireless Network Adapter (PCI-Express) vendor: Atheros Communications Inc. physical id: 0 bus info: pci@0000:04:00.0 logical name: wlan0 version: 01 serial: 74:2f:68:4a:26:73 width: 64 bits clock: 33MHz capabilities: pm msi pciexpress bus_master cap_list ethernet physical wireless configuration: broadcast=yes driver=ath9k driverversion=3.2.0-18-generic-pae firmware=N/A latency=0 link=no multicast=yes wireless=IEEE 802.11bgn resources: irq:18 memory:fea00000-fea0ffff Here's where it doesn't # lshw -class network *-network description: Ethernet interface product: RTL8111/8168B PCI Express Gigabit Ethernet controller vendor: Realtek Semiconductor Co., Ltd. physical id: 0 bus info: pci@0000:03:00.0 logical name: eth0 version: 06 serial: 54:04:a6:a3:3b:96 size: 1Gbit/s capacity: 1Gbit/s width: 64 bits clock: 33MHz capabilities: pm msi pciexpress msix vpd bus_master cap_list ethernet physical tp mii 10bt 10bt-fd 100bt 100bt-fd 1000bt 1000bt-fd autonegotiation configuration: autonegotiation=on broadcast=yes driver=r8169 driverversion=2.3LK-NAPI duplex=full firmware=rtl_nic/rtl8168e-2.fw ip=192.168.2.160 latency=0 link=yes multicast=yes port=MII speed=1Gbit/s resources: irq:43 ioport:e000(size=256) memory:d0004000-d0004fff memory:d0000000-d0003fff *-network UNCLAIMED description: Ethernet controller product: AR5008 Wireless Network Adapter vendor: Atheros Communications Inc. physical id: 0 bus info: pci@0000:04:00.0 version: 01 width: 64 bits clock: 33MHz capabilities: pm msi pciexpress bus_master cap_list configuration: latency=0 resources: memory:fea00000-fea0ffff Update I've noticed that if i blacklist the ath9k and ath9k_common modules lspci gives me the AR9285, but then I need to modprobe ath9k for it to work, does this make any sense? If so, why?

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.NET development on a Retina MacBook Pro with Windows 8

- by Jeff

I remember sitting in Building 5 at Microsoft with some of my coworkers, when one of them came in with a shiny new 11” MacBook Air. It was nearly two years ago, and we found it pretty odd that the OEM’s building Windows machines sucked at industrial design in a way that defied logic. While Dell and HP were in a race to the bottom building commodity crap, Apple was staying out of the low-end market completely, and focusing on better design. In the process, they managed to build machines people actually wanted, and maintain an insanely high margin in the process. I stopped buying the commodity crap and custom builds in 2006, when Apple went Intel. As a .NET guy, I was still in it for Microsoft’s stack of development tools, which I found awesome, but had back to back crappy laptops from HP and Dell. After that original 15” MacBook Pro, I also had a Mac Pro tower (that I sold after three years for $1,500!), a 27” iMac, and my favorite, a 17” MacBook Pro (the unibody style) with an SSD added from OWC. The 17” was a little much to carry around because it was heavy, but it sure was nice getting as much as eight hours of battery life, and the screen was amazing. When the rumors started about a 15” model with a “retina” screen inspired by the Air, I made up my mind I wanted one, and ordered it the day it came out. I sold my 17”, after three years, for $750 to a friend who is really enjoying it. I got the base model with the upgrade to 16 gigs of RAM. It feels solid for being so thin, and if you’ve used the third generation iPad or the newer iPhone, you’ll be just as thrilled with the screen resolution. I’m typically getting just over six hours of battery life while running a VM, but Parallels 8 allegedly makes some power improvements, so we’ll see what happens. (It was just released today.) The nice thing about VM’s are that you can run more than one at a time. Primarily I run the Windows 8 VM with four cores (the laptop is quad-core, but has 8 logical cores due to hyperthreading or whatever Intel calls it) and 8 gigs of RAM. I also have a Windows Server 2008 R2 VM I spin up when I need to test stuff in a “real” server environment, and I give it two cores and 4 gigs of RAM. The Windows 8 VM spins up in about 8 seconds. Visual Studio 2012 takes a few more seconds, but count part of that as the “ReSharper tax” as it does its startup magic. The real beauty, the thing I looked most forward to, is that beautifully crisp C# text. Consolas has never looked as good as it does at 10pt. as it does on this display. You know how it looks great at 80pt. when conference speakers demo stuff on a projector? Think that sharpness, only tiny. It’s just gorgeous. Beyond that, everything is just so responsive and fast. Builds of large projects happen in seconds, hundreds of unit tests run in seconds… you just don’t spend a lot of time waiting for stuff. It’s kind of painful to go back to my 27” iMac (which would be better if I put an SSD in it before its third birthday). Are there negatives? A few minor issues, yes. As is the case with OS X, not everything scales right. You’ll see some weirdness at times with splash screens and icons and such. Chrome’s text rendering (in Windows) is apparently not aware of how to deal with higher DPI’s, so text is fuzzy (the OS X version is super sharp, however). You’ll also have to do some fiddling with keyboard settings to use the Windows 8 keyboard shortcuts. Overall, it’s as close to a no-compromise development experience as I’ve ever had. I’m not even going to bother with Boot Camp because the VM route already exceeds my expectations. You definitely get what you pay for. If this one also lasts three years and I can turn around and sell it, it’s worth it for something I use every day.

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About Solaris 11 and UltraSPARC II/III/IV/IV+

- by nospam(at)example.com (Joerg Moellenkamp)

I know that I will get the usual amount of comments like "Oh, Jörg ? you can't be negative about Oracle" for this article. However as usual I want to explain the logic behind my reasoning. Yes ? I know that there is a lot of UltraSPARC III, IV and IV+ gear out there. But there are some very basic questions: Does your application you are currently running on this gear stops running just because you can't run Solaris 11 on it? What is the need to upgrade a system already in production to Solaris 11? I have the impression, that some people think that the systems get useless in the moment Oracle releases Solaris 11. I know that Sun sold UltraSPARC IV+ systems until 2009. The Sun SF490 introduced 2004 for example, that was a Sun SF480 with UltraSPARC IV and later with UltraSPARC IV+. And yes, Sun made some speedbumps. At that time the systems of the UltraSPARC III to IV+ generations were supported on Solaris 8, on Solaris 9 and on Solaris 10. However from my perspective we sold them to customers, which weren't able to migrate to Solaris 10 because they used applications not supported on Solaris 9 or who just didn't wanted to migrate to Solaris 10. Believe it or not ? I personally know two customers that migrated core systems to Solaris 10 in ? well 2008/9. This was especially true when the M3000 was announced in 2008 when it closed the darned single socket gap. It may be different at you site, however that's what I remember about that time when talking with customers. At first: Just because there is no Solaris 11 for UltraSPARC III, IV and IV+, it doesn't mean that Solaris 10 will go away anytime soon. I just want to point you to "Expect Lifetime Support - Hardware and Operating Systems". It states about Premier Support:Maintenance and software upgrades are included for Oracle operating systems and Oracle VM for a minimum of eight years from the general availability date.GA for Solaris 10 was in 2005. Plus 8 years ? 2013 ? at minimum. Then you can still opt for 3 years of "Extended Support" ? 2016 ? at minimum. 2016 your systems purchased in 2009 are 7 years old. Even on systems purchased at the very end of the lifetime of that system generation. That are the rules as written in the linked document. I said minimum The actual dates are even further in the future: Premier Support for Solaris 10 ends in 2015, Extended support ends 2018. Sustaining support ? indefinite. You will find this in the document "Oracle Lifetime Support Policy: Oracle Hardware and Operating Systems".So I don't understand when some people write, that Oracle is less protective about hardware investments than Sun. And for hardware it's the same as with Sun: Service 5 years after EOL as part of Premier Support. I would like to write about a different perspective as well: I have to be a little cautious here, because this is going in the roadmap area, so I will mention the public sources here: John Fowler told last year that we have to expect at at least 3x the single thread performance of T3 for T4. We have 8 cores in T4, as stated by Rick Hetherington. Let's assume for a moment that a T4 core will have the performance of a UltraSPARC core (just to simplify math and not to disclosing anything about the performance, all existing SPARC cores are considered equal). So given this pieces of information, you could consolidate 8 V215, 4 or 8 V245, 2 full blown V445,2 full blown 490, 2 full blown M3000 on a single T4 SPARC processor. The Fowler roadmap prezo talked about 4-socket systems with T4. So 32 V215, 16 to 8 V245, 8 fullblown V445, 8 full blown V490, 8 full blown M3000 in a system image. I think you get the idea. That said, most of the systems we are talking about have already amortized and perhaps it's just time to invest in new systems to yield other advantages like reduced space consumptions, like reduced power consumption, like some of the neat features sun4v gives you, and yes ? reduced number of processor licenses for Oracle and less money for Oracle HW/SW support. As much as I dislike it myself that my own UltraSPARC III and UltraSPARC II based systems won't run on Solaris 11 (and I have quite a few of them in my personal lab), I really think that the impact on production environments will be much less than most people think now. By the way: The reason for this move is a quite significant new feature. I will tell you that it was this feature, when it's out. I assume, telling just a word more could lead to much more time to blog.

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Session Report - Modern Software Development Anti-Patterns

- by Janice J. Heiss

In this standing-room-only session, building upon his 2011 JavaOne Rock Star “Diabolical Developer” session, Martijn Verburg, this time along with Ben Evans, identified and explored common “anti-patterns” – ways of doing things that keep developers from doing their best work. They emphasized the importance of social interaction and team communication, along with identifying certain psychological pitfalls that lead developers astray. Their emphasis was less on technical coding errors and more how to function well and to keep one’s focus on what really matters. They are the authors of the highly regarded The Well-Grounded Java Developer and are both movers and shakers in the London JUG community and on the Java Community Process. The large room was packed as they gave a fast-moving, witty presentation with lots of laughs and personal anecdotes. Below are a few of the anti-patterns they discussed.Anti-Pattern One: Conference-Driven DeliveryThe theme here is the belief that “Real pros hack code and write their slides minutes before their talks.” Their response to this anti-pattern is an expression popular in the military – PPPPPP, which stands for, “Proper preparation prevents piss-poor performance.”“Communication is very important – probably more important than the code you write,” claimed Verburg. “The more you speak in front of large groups of people the easier it gets, but it’s always important to do dry runs, to present to smaller groups. And important to be members of user groups where you can give presentations. It’s a great place to practice speaking skills; to gain new skills; get new contacts, to network.”They encouraged attendees to record themselves and listen to themselves giving a presentation. They advised them to start with a spouse or friends if need be. Learning to communicate to a group, they argued, is essential to being a successful developer. The emphasis here is that software development is a team activity and good, clear, accessible communication is essential to the functioning of software teams. Anti-Pattern Two: Mortgage-Driven Development The main theme here was that, in a period of worldwide recession and economic stagnation, people are concerned about keeping their jobs. So there is a tendency for developers to treat knowledge as power and not share what they know about their systems with their colleagues, so when it comes time to fix a problem in production, they will be the only one who knows how to fix it – and will have made themselves an indispensable cog in a machine so you cannot be fired. So developers avoid documentation at all costs, or if documentation is required, put it on a USB chip and lock it in a lock box. As in the first anti-pattern, the idea here is that communicating well with your colleagues is essential and documentation is a key part of this. Social interactions are essential. Both Verburg and Evans insisted that increasingly, year by year, successful software development is more about communication than the technical aspects of the craft. Developers who understand this are the ones who will have the most success. Anti-Pattern Three: Distracted by Shiny – Always Use the Latest Technology to Stay AheadThe temptation here is to pick out some obscure framework, try a bit of Scala, HTML5, and Clojure, and always use the latest technology and upgrade to the latest point release of everything. Don’t worry if something works poorly because you are ahead of the curve. Verburg and Evans insisted that there need to be sound reasons for everything a developer does. Developers should not bring in something simply because for some reason they just feel like it or because it’s new. They recommended a site run by a developer named Matt Raible with excellent comparison spread sheets regarding Web frameworks and other apps. They praised it as a useful tool to help developers in their decision-making processes. They pointed out that good developers sometimes make bad choices out of boredom, to add shiny things to their CV, out of frustration with existing processes, or just from a lack of understanding. They pointed out that some code may stay in a business system for 15 or 20 years, but not all code is created equal and some may change after 3 or 6 months. Developers need to know where the code they are contributing fits in. What is its likely lifespan? Anti-Pattern Four: Design-Driven Design The anti-pattern: If you want to impress your colleagues and bosses, use design patents left, right, and center – MVC, Session Facades, SOA, etc. Or the UML modeling suite from IBM, back in the day… Generate super fast code. And the more jargon you can talk when in the vicinity of the manager the better.Verburg shared a true story about a time when he was interviewing a guy for a job and asked him what his previous work was. The interviewee said that he essentially took patterns and uses an approved book of Enterprise Architecture Patterns and applied them. Verburg was dumbstruck that someone could have a job in which they took patterns from a book and applied them. He pointed out that the idea that design is a separate activity is simply wrong. He repeated a saying that he uses, “You should pay your junior developers for the lines of code they write and the things they add; you should pay your senior developers for what they take away.”He explained that by encouraging people to take things away, the code base gets simpler and reflects the actual business use cases developers are trying to solve, as opposed to the framework that is being imposed. He told another true story about a project to decommission a very long system. 98% of the code was decommissioned and people got a nice bonus. But the 2% remained on the mainframe so the 98% reduction in code resulted in zero reduction in costs, because the entire mainframe was needed to run the 2% that was left. There is an incentive to get rid of source code and subsystems when they are no longer needed. The session continued with several more anti-patterns that were equally insightful.

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WIF-less claim extraction from ACS: SWT

- by Elton Stoneman

WIF with SAML is solid and flexible, but unless you need the power, it can be overkill for simple claim assertion, and in the REST world WIF doesn’t have support for the latest token formats. Simple Web Token (SWT) may not be around forever, but while it's here it's a nice easy format which you can manipulate in .NET without having to go down the WIF route. Assuming you have set up a Relying Party in ACS, specifying SWT as the token format: When ACS redirects to your login page, it will POST the SWT in the first form variable. It comes through in the BinarySecurityToken element of a RequestSecurityTokenResponse XML payload , the SWT type is specified with a TokenType of http://schemas.xmlsoap.org/ws/2009/11/swt-token-profile-1.0 : <t:RequestSecurityTokenResponse xmlns:t="http://schemas.xmlsoap.org/ws/2005/02/trust"> <t:Lifetime> <wsu:Created xmlns:wsu="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-utility-1.0.xsd">2012-08-31T07:31:18.655Z</wsu:Created> <wsu:Expires xmlns:wsu="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-utility-1.0.xsd">2012-08-31T09:11:18.655Z</wsu:Expires> </t:Lifetime> <wsp:AppliesTo xmlns:wsp="http://schemas.xmlsoap.org/ws/2004/09/policy"> <EndpointReference xmlns="http://www.w3.org/2005/08/addressing"> <Address>http://localhost/x.y.z</Address> </EndpointReference> </wsp:AppliesTo> <t:RequestedSecurityToken> <wsse:BinarySecurityToken wsu:Id="uuid:fc8d3332-d501-4bb0-84ba-d31aa95a1a6c" ValueType="http://schemas.xmlsoap.org/ws/2009/11/swt-token-profile-1.0" EncodingType="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-soap-message-security-1.0#Base64Binary" xmlns:wsu="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-utility-1.0.xsd" xmlns:wsse="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-secext-1.0.xsd"> [ base64string ] </wsse:BinarySecurityToken> </t:RequestedSecurityToken> <t:TokenType>http://schemas.xmlsoap.org/ws/2009/11/swt-token-profile-1.0</t:TokenType> <t:RequestType>http://schemas.xmlsoap.org/ws/2005/02/trust/Issue</t:RequestType> <t:KeyType>http://schemas.xmlsoap.org/ws/2005/05/identity/NoProofKey</t:KeyType> </t:RequestSecurityTokenResponse> Reading the SWT is as simple as base-64 decoding, then URL-decoding the element value: var wrappedToken = XDocument.Parse(HttpContext.Current.Request.Form[1]); var binaryToken = wrappedToken.Root.Descendants("{http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-secext-1.0.xsd}BinarySecurityToken").First(); var tokenBytes = Convert.FromBase64String(binaryToken.Value); var token = Encoding.UTF8.GetString(tokenBytes); var tokenType = wrappedToken.Root.Descendants("{http://schemas.xmlsoap.org/ws/2005/02/trust}TokenType").First().Value; The decoded token contains the claims as key/value pairs, along with the issuer, audience (ACS realm), expiry date and an HMAC hash, which are in query string format. Separate them on the ampersand, and you can write out the claim values in your logged-in page: var decoded = HttpUtility.UrlDecode(token); foreach (var part in decoded.Split('&')) { Response.Write("<pre>" + part + "</pre><br/>"); } - which will produce something like this: http://schemas.microsoft.com/ws/2008/06/identity/claims/authenticationinstant=2012-08-31T06:57:01.855Z http://schemas.microsoft.com/ws/2008/06/identity/claims/authenticationmethod=http://schemas.microsoft.com/ws/2008/06/identity/authenticationmethod/windows http://schemas.microsoft.com/ws/2008/06/identity/claims/windowsaccountname=XYZ http://schemas.xmlsoap.org/ws/2005/05/identity/claims/[email protected] http://schemas.xmlsoap.org/ws/2005/05/identity/claims/[email protected] http://schemas.microsoft.com/accesscontrolservice/2010/07/claims/identityprovider=http://fs.svc.xyz.com/adfs/services/trust Audience=http://localhost/x.y.z ExpiresOn=1346402225 Issuer=https://x-y-z.accesscontrol.windows.net/ HMACSHA256=oDCeEDDAWEC8x+yBnTaCLnzp4L6jI0Z/xNK95PdZTts= The HMAC hash lets you validate the token to ensure it hasn’t been tampered with. You'll need the token signing key from ACS, then you can re-sign the token and compare hashes. There's a full implementation of an SWT parser and validator here: How To Request SWT Token From ACS And How To Validate It At The REST WCF Service Hosted In Windows Azure, and a cut-down claim inspector on my github code gallery: ACS Claim Inspector. Interestingly, ACS lets you have a value for your logged-in page which has no relation to the realm for authentication, so you can put this code into a generic claim inspector page, and set that to be your logged-in page for any relying party where you want to check what's being sent through. Particularly handy with ADFS, when you're modifying the claims provided, and want to quickly see the results.

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DBA Best Practices - A Blog Series: Episode 1 - Backups

- by Argenis

This blog post is part of the DBA Best Practices series, on which various topics of concern for daily database operations are discussed. Your feedback and comments are very much welcome, so please drop by the comments section and be sure to leave your thoughts on the subject. Morning Coffee When I was a DBA, the first thing I did when I sat down at my desk at work was checking that all backups had completed successfully. It really was more of a ritual, since I had a dual system in place to check for backup completion: 1) the scheduled agent jobs to back up the databases were set to alert the NOC in failure, and 2) I had a script run from a central server every so often to check for any backup failures. Why the redundancy, you might ask. Well, for one I was once bitten by the fact that database mail doesn't work 100% of the time. Potential causes for failure include issues on the SMTP box that relays your server email, firewall problems, DNS issues, etc. And so to be sure that my backups completed fine, I needed to rely on a mechanism other than having the servers do the taking - I needed to interrogate the servers and ask each one if an issue had occurred. This is why I had a script run every so often. Some of you might have monitoring tools in place like Microsoft System Center Operations Manager (SCOM) or similar 3rd party products that would track all these things for you. But at that moment, we had no resort but to write our own Powershell scripts to do it. Now it goes without saying that if you don't have backups in place, you might as well find another career. Your most sacred job as a DBA is to protect the data from a disaster, and only properly safeguarded backups can offer you peace of mind here. "But, we have a cluster...we don't need backups" Sadly I've heard this line more than I would have liked to. You need to understand that a cluster is comprised of shared storage, and that is precisely your single point of failure. A cluster will protect you from an issue at the Operating System level, and also under an outage of any SQL-related service or dependent devices. But it will most definitely NOT protect you against corruption, nor will it protect you against somebody deleting data from a table - accidentally or otherwise. Backup, fine. How often do I take a backup? The answer to this is something you will hear frequently when working with databases: it depends. What does it depend on? For one, you need to understand how much data your business is willing to lose. This is what's called Recovery Point Objective, or RPO. If you don't know how much data your business is willing to lose, you need to have an honest and realistic conversation about data loss expectations with your customers, internal or external. From my experience, their first answer to the question "how much data loss can you withstand?" will be "zero". In that case, you will need to explain how zero data loss is very difficult and very costly to achieve, even in today's computing environments. Do you want to go ahead and take full backups of all your databases every hour, or even every day? Probably not, because of the impact that taking a full backup can have on a system. That's what differential and transaction log backups are for. Have I answered the question of how often to take a backup? No, and I did that on purpose. You need to think about how much time you have to recover from any event that requires you to restore your databases. This is what's called Recovery Time Objective. Again, if you go ask your customer how long of an outage they can withstand, at first you will get a completely unrealistic number - and that will be your starting point for discussing a solution that is cost effective. The point that I'm trying to get across is that you need to have a plan. This plan needs to be practiced, and tested. Like a football playbook, you need to rehearse the moves you'll perform when the time comes. How often is up to you, and the objective is that you feel better about yourself and the steps you need to follow when emergency strikes. A backup is nothing more than an untested restore Backups are files. Files are prone to corruption. Put those two together and realize how you feel about those backups sitting on that network drive. When was the last time you restored any of those? Restoring your backups on another box - that, by the way, doesn't have to match the specs of your production server - will give you two things: 1) peace of mind, because now you know that your backups are good and 2) a place to offload your consistency checks with DBCC CHECKDB or any of the other DBCC commands like CHECKTABLE or CHECKCATALOG. This is a great strategy for VLDBs that cannot withstand the additional load created by the consistency checks. If you choose to offload your consistency checks to another server though, be sure to run DBCC CHECKDB WITH PHYSICALONLY on the production server, and if you're using SQL Server 2008 R2 SP1 CU4 and above, be sure to enable traceflags 2562 and/or 2549, which will speed up the PHYSICALONLY checks further - you can read more about this enhancement here. Back to the "How Often" question for a second. If you have the disk, and the network latency, and the system resources to do so, why not backup the transaction log often? As in, every 5 minutes, or even less than that? There's not much downside to doing it, as you will have to clear the log with a backup sooner than later, lest you risk running out space on your tlog, or even your drive. The one drawback to this approach is that you will have more files to deal with at restore time, and processing each file will add a bit of extra time to the entire process. But it might be worth that time knowing that you minimized the amount of data lost. Again, test your plan to make sure that it matches your particular needs. Where to back up to? Network share? Locally? SAN volume? This is another topic where everybody has a favorite choice. So, I'll stick to mentioning what I like to do and what I consider to be the best practice in this regard. I like to backup to a SAN volume, i.e., a drive that actually lives in the SAN, and can be easily attached to another server in a pinch, saving you valuable time - you wouldn't need to restore files on the network (slow) or pull out drives out a dead server (been there, done that, it’s also slow!). The key is to have a copy of those backup files made quickly, and, if at all possible, to a remote target on a different datacenter - or even the cloud. There are plenty of solutions out there that can help you put such a solution together. That right there is the first step towards a practical Disaster Recovery plan. But there's much more to DR, and that's material for a different blog post in this series.

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Maximize Performance and Availability with Oracle Data Integration

- by Tanu Sood

Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-fareast-font-family:Calibri; mso-bidi-font-family:"Times New Roman";} Alert: Oracle is hosting the 12c Launch Webcast for Oracle Data Integration and Oracle Golden Gate on Tuesday, November 12 (tomorrow) to discuss the new capabilities in detail and share customer perspectives. Hear directly from customer experts and executives from SolarWorld Industries America, British Telecom and Rittman Mead and get your questions answered live by product experts. Register for this complimentary webcast today and join in the discussion tomorrow. Author: Irem Radzik, Senior Principal Product Director, Oracle Organizations that want to use IT as a strategic point of differentiation prefer Oracle’s complete application offering to drive better business performance and optimize their IT investments. These enterprise applications are in the center of business operations and they contain critical data that needs to be accessed continuously, as well as analyzed and acted upon in a timely manner. These systems also need to operate with high-performance and availability, which means analytical functions should not degrade applications performance, and even system maintenance and upgrades should not interrupt availability. Oracle’s data integration products, Oracle Data Integrator, Oracle GoldenGate, and Oracle Enterprise Data Quality, provide the core foundation for bringing data from various business-critical systems to gain a broader, unified view. As a more advance offering to 3rd party products, Oracle’s data integration products facilitate real-time reporting for Oracle Applications without impacting application performance, and provide ability to upgrade and maintain the system without taking downtime. Oracle GoldenGate is certified for Oracle Applications, including E-Business Suite, Siebel CRM, PeopleSoft, and JD Edwards, for moving transactional data in real-time to a dedicated operational reporting environment. This solution allows the app users to offload the resource-heavy queries to the reporting instance(s), reducing CPU utilization, improving OLTP performance, and extending the lifetime of existing IT assets. In addition, having a dedicated reporting instance with up-to-the-second transactional data allows optimizing the reporting environment and even decreasing costs as GoldenGate can move only the required data from expensive mainframe environments to cost-efficient open system platforms. With real-time data replication capabilities GoldenGate is also certified to enable application upgrades and database/hardware/OS migration without impacting business operations. GoldenGate is certified for Siebel CRM, Communications Billing and Revenue Management and JD Edwards for supporting zero downtime upgrades to the latest app version. GoldenGate synchronizes a parallel, upgraded system with the old version in real time, thus enables continuous operations during the process. Oracle GoldenGate is also certified for minimal downtime database migrations for Oracle E-Business Suite and other key applications. GoldenGate’s solution also minimizes the risk by offering a failback option after the switchover to the new environment. Furthermore, Oracle GoldenGate’s bidirectional active-active data replication is certified for Oracle ATG Web Commerce to enable geographically load balancing and high availability for ATG customers. For enabling better business insight, Oracle Data Integration products power Oracle BI Applications with high performance bulk and real-time data integration. Oracle Data Integrator (ODI) is embedded in Oracle BI Applications version 11.1.1.7.1 and helps to integrate data end-to-end across the full BI Applications architecture, supporting capabilities such as data-lineage, which helps business users identify report-to-source capabilities. ODI is integrated with Oracle GoldenGate and provides Oracle BI Applications customers the option to use real-time transactional data in analytics, and do so non-intrusively. By using Oracle GoldenGate with the latest release of Oracle BI Applications, organizations not only leverage fresh data in analytics, but also eliminate the need for an ETL batch window and minimize the impact on OLTP systems. You can learn more about Oracle Data Integration products latest 12c version in our upcoming launch webcast and access the app-specific free resources in the new Data Integration for Oracle Applications Resource Center.

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Partner Blog Series: PwC Perspectives Part 2 - Jumpstarting your IAM program with R2

- by Tanu Sood

Identity and access management (IAM) isn’t a new concept. Over the past decade, companies have begun to address identity management through a variety of solutions that have primarily focused on provisioning. . The new age workforce is converging at a rapid pace with ever increasing demand to use diverse portfolio of applications and systems to interact and interface with their peers in the industry and customers alike. Oracle has taken a significant leap with their release of Identity and Access Management 11gR2 towards enabling this global workforce to conduct their business in a secure, efficient and effective manner. As companies deal with IAM business drivers, it becomes immediately apparent that holistic, rather than piecemeal, approaches better address their needs. When planning an enterprise-wide IAM solution, the first step is to create a common framework that serves as the foundation on which to build the cost, compliance and business process efficiencies. As a leading industry practice, IAM should be established on a foundation of accurate data for identity management, making this data available in a uniform manner to downstream applications and processes. Mature organizations are looking beyond IAM’s basic benefits to harness more advanced capabilities in user lifecycle management. For any organization looking to embark on an IAM initiative, consider the following use cases in managing and administering user access. Expanding the Enterprise Provisioning Footprint Almost all organizations have some helpdesk resources tied up in handling access requests from users, a distraction from their core job of handling problem tickets. This dependency has mushroomed from the traditional acceptance of provisioning solutions integrating and addressing only a portion of applications in the heterogeneous landscape Oracle Identity Manager (OIM) 11gR2 solves this problem by offering integration with third party ticketing systems as “disconnected applications”. It allows for the existing business processes to be seamlessly integrated into the system and tracked throughout its lifecycle. With minimal effort and analysis, an organization can begin integrating OIM with groups or applications that are involved with manually intensive access provisioning and de-provisioning activities. This aspect of OIM allows organizations to on-board applications and associated business processes quickly using out of box templates and frameworks. This is especially important for organizations looking to fold in users and resources from mergers and acquisitions. Simplifying Access Requests Organizations looking to implement access request solutions often find it challenging to get their users to accept and adopt the new processes.. So, how do we improve the user experience, make it intuitive and personalized and yet simplify the user access process? With R2, OIM helps organizations alleviate the challenge by placing the most used functionality front and centre in the new user request interface. Roles, application accounts, and entitlements can all be found in the same interface as catalog items, giving business users a single location to go to whenever they need to initiate, approve or track a request. Furthermore, if a particular item is not relevant to a user’s job function or area inside the organization, it can be hidden so as to not overwhelm or confuse the user with superfluous options. The ability to customize the user interface to suit your needs helps in exercising the business rules effectively and avoiding access proliferation within the organization. Saving Time with Templates A typical use case that is most beneficial to business users is flexibility to place, edit, and withdraw requests based on changing circumstances and business needs. With OIM R2, multiple catalog items can now be added and removed from the shopping cart, an ecommerce paradigm that many users are already familiar with. This feature can be especially useful when setting up a large number of new employees or granting existing department or group access to a newly integrated application. Additionally, users can create their own shopping cart templates in order to complete subsequent requests more quickly. This feature saves the user from having to search for and select items all over again if a request is similar to a previous one. Advanced Delegated Administration A key feature of any provisioning solution should be to empower each business unit in managing their own access requests. By bringing administration closer to the user, you improve user productivity, enable efficiency and alleviate the administration overhead. To do so requires a federated services model so that the business units capable of shouldering the onus of user life cycle management of their business users can be enabled to do so. OIM 11gR2 offers advanced administrative options for creating, managing and controlling business logic and workflows through easy to use administrative interface and tools that can be exposed to delegated business administrators. For example, these business administrators can establish or modify how certain requests and operations should be handled within their business unit based on a number of attributes ranging from the type of request or the risk level of the individual items requested. Closed-Loop Remediation Security continues to be a major concern for most organizations. Identity management solutions bolster security by ensuring only the right users have the right access to the right resources. To prevent unauthorized access and where it already exists, the ability to detect and remediate it, are key requirements of an enterprise-grade proven solution. But the challenge with most solutions today is that some of this information still exists in silos. And when changes are made to systems directly, not all information is captured. With R2, oracle is offering a comprehensive Identity Governance solution that our customer organizations are leveraging for closed loop remediation that allows for an automated way for administrators to revoke unauthorized access. The change is automatically captured and the action noted for continued management. Conclusion While implementing provisioning solutions, it is important to keep the near term and the long term goals in mind. The provisioning solution should always be a part of a larger security and identity management program but with the ability to seamlessly integrate not only with the company’s infrastructure but also have the ability to leverage the information, business models compiled and used by the other identity management solutions. This allows organizations to reduce the cost of ownership, close security gaps and leverage the existing infrastructure. And having done so a multiple clients’ sites, this is the approach we recommend. In our next post, we will take a journey through our experiences of advising clients looking to upgrade to R2 from a previous version or migrating from a different solution. Meet the Writers: Praveen Krishna is a Manager in the Advisory Security practice within PwC. Over the last decade Praveen has helped clients plan, architect and implement Oracle identity solutions across diverse industries. His experience includes delivering security across diverse topics like network, infrastructure, application and data where he brings a holistic point of view to problem solving. Dharma Padala is a Director in the Advisory Security practice within PwC. He has been implementing medium to large scale Identity Management solutions across multiple industries including utility, health care, entertainment, retail and financial sectors. Dharma has 14 years of experience in delivering IT solutions out of which he has been implementing Identity Management solutions for the past 8 years. Scott MacDonald is a Director in the Advisory Security practice within PwC. He has consulted for several clients across multiple industries including financial services, health care, automotive and retail. Scott has 10 years of experience in delivering Identity Management solutions. John Misczak is a member of the Advisory Security practice within PwC. He has experience implementing multiple Identity and Access Management solutions, specializing in Oracle Identity Manager and Business Process Engineering Language (BPEL). Jenny (Xiao) Zhang is a member of the Advisory Security practice within PwC. She has consulted across multiple industries including financial services, entertainment and retail. Jenny has three years of experience in delivering IT solutions out of which she has been implementing Identity Management solutions for the past one and a half years.

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Mark Hurd on the Customer Revolution: Oracle's Top 10 Insights

- by Richard Lefebvre

Reprint of an article from Forbes Businesses that fail to focus on customer experience will hear a giant sucking sound from their vanishing profitability. Because in today’s dynamic global marketplace, consumers now hold the power in the buyer-seller equation, and sellers need to revamp their strategy for this new world order. The ability to relentlessly deliver connected, personalized and rewarding customer experiences is rapidly becoming one of the primary sources of competitive advantage in today’s dynamic global marketplace. And the inability or unwillingness to realize that the customer is a company’s most important asset will lead, inevitably, to decline and failure. Welcome to the lifecycle of customer experience, in which consumers explore, engage, shop, buy, ask, compare, complain, socialize, exchange, and more across multiple channels with the unconditional expectation that each of those interactions will be completed in an efficient and personalized manner however, wherever, and whenever the customer wants. While many niche companies are offering point solutions within that sprawling and complex spectrum of needs and requirements, businesses looking to deliver superb customer experiences are still left having to do multiple product evaluations, multiple contract negotiations, multiple test projects, multiple deployments, and–perhaps most annoying of all–multiple and never-ending integration projects to string together all those niche products from all those niche vendors. With its new suite of customer-experience solutions, Oracle believes it can help companies unravel these challenges and move at the speed of their customers, anticipating their needs and desires and creating enduring and profitable relationships. Those solutions span the full range of marketing, selling, commerce, service, listening/insights, and social and collaboration tools for employees. When Oracle launched its suite of Customer Experience solutions at a recent event in New York City, president Mark Hurd analyzed the customer experience revolution taking place and presented Oracle’s strategy for empowering companies to capitalize on this important market shift. From Hurd’s presentation and related materials, I’ve extracted a list of Hurd’s Top 10 Insights into the Customer Revolution. 1. Please Don’t Feed the Competitor’s Pipeline!After enduring a poor experience, 89% of consumers say they would immediately take their business to your competitor. (Except where noted, the source for these findings is the 2011 Customer Experience Impact (CEI) Report including a survey commissioned by RightNow (acquired by Oracle in March 2012) and conducted by Harris Interactive.) 2. The Addressable Market Is Massive. Only 1% of consumers say their expectations were always met by their actual experiences. 3. They’re Willing to Pay More! In return for a great experience, 86% of consumers say they’ll pay up to 25% more. 4. The Social Media Microphone Is Always Live. After suffering through a poor experience, more than 25% of consumers said they posted a negative comment on Twitter or Facebook or other social media sites. Conversely, of those consumers who got a response after complaining, 22% posted positive comments about the company. 5. The New Deal Is Never Done: Embrace the Entire Customer Lifecycle. An appropriately active and engaged relationship, says Hurd, extends across every step of the entire processs: need, research, select, purchase, receive, use, maintain, and recommend. 6. The 360-Degree Commitment. Customers want to do business with companies that actively and openly demonstrate the desire to establish strong and seamless connections across employees, the company, and the customer, says research firm Temkin Group in its report called “The CX Competencies.” 7. Understand the Emotional Drivers Behind Brand Love. What makes consumers fall in love with a brand? Among the top factors are friendly employees and customer reps (73%), easy access to information and support (55%), and personalized experiences, such as when companies know precisely what products or services customers have purchased in the past and what issues those customers have raised (36%). 8. The Importance of Immediate Action. You’ve got one week to respond–and then the opportunity’s lost. If your company needs more than a week to answer a prospect’s question or request, most of those prospects will terminate the relationship. 9. Want More Revenue, Less Churn, and More Referrals? Then improve the overall customer experience: Forrester’s research says that approach put an extra $900 million in the pockets of wireless service providers, $800 million for hotels, and $400 million for airlines. 10. The Formula for CX Success. Hurd says it includes three elegantly interlaced factors: Connected Engagement, to personalize the experience; Actionable Insight, to maximize the engagement; and Optimized Execution, to deliver on the promise of value. RECOMMENDED READING: The Top 10 Strategic CIO Issues For 2013 Wal-Mart, Amazon, eBay: Who’s the Speed King of Retail? Career Suicide and the CIO: 4 Deadly New Threats Memo to Marc Benioff: Social Is a Tool, Not an App

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