Search Results

Search found 26644 results on 1066 pages for 'oracle customer experience'.

Page 33/1066 | < Previous Page | 29 30 31 32 33 34 35 36 37 38 39 40  | Next Page >

  • Role based access control in Oracle VM using Enterprise Manager 12c

    - by Ronen Kofman
    Enterprise Managers let’s you control any element in the environment and define which users can do what on each element. We will show here an example on how to set up RBAC (Role Base Access Control) for Oracle VM using Enterprise Manager, this will be a very simplified explanation  to help you get going. For more comprehensive explanations please refer to the Enterprise Manager User Guide. OK, first some basic Enterprise Manager terminology: Target – any element in the environment is a target – server, pool, zone, VM etc. Administrators – these are the Enterprise Manager users who can login to the platform. Roles – roles are privilege profiles which could be applied to Administrators. The first step will be to discover the virtual environment and bring it in to Enterprise Manager, this process is simple and can be done in two ways: Work on your Oracle VM manager, set it up until you feel comfortable and then register it in Enterprise Manager Use Enterprise Manager and build it all from there. In both cases we will be able to see the same picture from Oracle VM and from Enterprise Manager, any change made in one will be reflected in the other. Oracle VM Manager: Enterprise Manager: Once you have your virtual environment set up in Enterprise Manager it is time to start associating VMs with users (or Administrators as they are called in Enterprise Manager). Enterprise Manager allows us to connect to multiple different identity services and import users from them but the simplest way to add Administrators is just go to setup->security->Administrators and create new Administrator. The creation wizard will walk you through several stages and allow you to assign role(s) to your newly created Administrator, using roles can really shorten the process if done multiple times. When you get to “Target Privileges” stage, scroll down to the bottom to the “Target Privileges” section. In this section you can add targets (virtual machine in our case) and define the type of privileges you would like to assign to the Administrator which you are creating. In this example I chose one of the VMs and granted full privileges to the newly created Administrator. Administrator creation wizard "Target Privileges": Now when you login as the newly created administrator, you will only see the VM that was assign to you and will be able to have full control over it. That’s it, simple and straight forward, Enterprise Manager offers many more things which I skipped here but the point is that if you need role based access control Enterprise Manager can give it to you in a very easy way. Oh and one more thing, virtualization management in Enterprise Manager has no license cost, sweet.

    Read the article

  • Oracle 'In Touch' PartnerCast - July 1, 2014

    - by Cinzia Mascanzoni
    27 May 2014 'In Touch' Webcast for Oracle EMEA Partners Invitation Stay Connected Oracle Media Network   OPN on PartnerCast   Oracle 'In Touch' PartnerCast (July 1, 2014)Be prepared for a year of growth Register Now! Dear partner, We would like to invite you to join David Callaghan, Senior Vice President Oracle EMEA Alliances and Channels, and his studio guests for the next broadcast of the Oracle ‘In Touch’ PartnerCast on Tuesday 1st July 2014 from 10:30am UK / 11:30am CET. In this cast, David’s studio guests and his regional reporters will be looking at your priorities as EMEA partners and how best to grow with Oracle. We also look forward to the broadcast covering topics on the following: Highlights of FY14 Strategic themes for FY15 HCM, CRM and ERP Oracle on Oracle Exclusive for ‘In Touch’ David Callaghan questions Rich Geraffo, Senior Vice President, Global Alliances & Channels, on how the FY15 partner Global kick off relates to EMEA. Plus David provides your chance to hear from some of the newly appointed Worldwide A&C Leadership team as he discusses with Bruce Chumley VP Oracle Channel Distribution Sales & Troy Richardson VP Oracle Strategic Alliances; their core focus and strategy of growth and what they intend on bringing to the table in their new role. Register Now! With lots of studio guests joining David, why not get in touch on Twitter using the hashtag #OracleInTouch or by emailing [email protected] to get your questions featured in the cast! To find out more information and to watch previous episodes on-demand, please visit our webpage here. Best regards, Oracle EMEA Alliances & Channels Oracle 'In Touch' PartnerCast: be prepared for a year of growth July 01, 2014 10:30am UK / 11:30am CET Duration: 45 mins. Host David Callaghan Senior VP Oracle EMEA Alliances & Channels Studio Guests Alistair Hopkins VP Sales & Strategy, Technology Solutions, Oracle EMEA Alliances & Channels More to be announced shortly Features Contributors Rich Geraffo Senior Vice President, Oracle Worldwide Alliances & Channels Bruce Chumley Vice President Channel Distribution Sales, Oracle WW Alliances & Channels Steve Biondi VP Channel Distribution Sales, Oracle WW Alliances & Channels Regional Reporters Silvia Kaske VP Oracle A&C WCE North Will O'Brien VP Oracle A&C UK/IE Eric Fontaine VP Oracle A&C WCE South Janusz Naklicki VP Oracle A&C ECEMEA

    Read the article

  • New Executive Q&As on Oracle's Social Services Solution

    - by michael.seback
    According to Calvin Tu, Senior Director Product Management, for Oracle Public Sector, "Government organizations are experiencing unprecedented demand for social services--but many are hampered by..." Read more about the strategy. "They're going to love the ability to automate the prescreening process and eligibility determination, thanks to a natural-language rules engine that..." says John Garrison, Oracle Vice President For CRM Public Sector. Read the rest of the story.

    Read the article

  • E-Business Suite, ADF, Mobile and Eclipse: Oracle OpenWorld is Here!

    - by Juan Camilo Ruiz
    Oracle OpenWorld 2012 is around the corner! Lots of exciting news and content awaits for all attendees next week - the theme of my participation: ADF and E-Business Suite integration, together with ADF development in Oracle Enterprise Eclipse Package and JDeveloper.If you are coming to San Francisco and are a reader of this blog, you might be wondering what I'll be doing next week and also what should you attend? So, the following is the list of activities where I'll be participating or that I recommend you should not miss:First and foremost: On Thursday Oct. 4: Using Oracle ADF with Oracle E-Business Suite: The Full Integration View.  11.15 a.m - Moscone West 3003:  This is an emerging hot topic among both ADF and Oracle E-Business Suite Customers. In this session I'll be doing a presentation with Sara Woodhull from the Applications Technology Group (ATG) in Oracle E-Business Suite and Siva Puthurkattil from Lake County, Illinois. Sunday, Sept. 30:  I'll be hanging out at the ADF EMG User Day, learning directly from our users and Gurus. Monday, Oct. 1: Don't miss Chris Tonas's keynote for developers - at 10:45 am. Salon 8 at the Marriot - The Future of Development for Oracle Fusion—From Desktop to Mobile to Cloud. Then: At 12.15 p.m. Moscone West 3014 - Extend Oracle Fusion Apps to Tablets/Smartphones with Oracle Mobile Technology Followed by: At 1.45 p.m. Moscone West 3002/3004 -  Extend Oracle Applications to Mobile Devices with Oracle’s Mobile Technologies I'll be participating in a couple of Hands-On Labs: Build Mobile Applications for Oracle E-Business Suite 1:45 PM- Marriott Marquis - Salon 10A And: Introduction to ADF 3.15 p.m - Marrriott Marquis - Salon 3/4. Tuesday, Oct. 2: I'll be at the Oracle Enterprise Pack for Eclipse demo booth showing some nice demos on ADF development with Eclipse. Wednesday, Oct. 3: Mobile Apps for Oracle E-Business Suite with Oracle ADF Mobile and Oracle SOA Suite 10:15 AM - Moscone West - 3001. Let's have a beer at the Oracle ADF Developer Meetup. OTN Louge 4:30 p.,m - 5.30 p.m! Thursday, Oct. 4: After my session, come to experience ADF development in Eclipse at the Oracle ADF for Java EE Developers with Oracle Enterprise Pack for Eclipse HandsOn Lab 12.45 p,m - Marriot room 3/4. All the Oracle OpenWorld related sessions can be found here: ADF - http://goo.gl/eJFNi Mobile: http://goo.gl/mGoRM E-Business Suite: http://goo.gl/5NqMd

    Read the article

  • Oracle University Nuovi corsi (Week 14)

    - by swalker
    Oracle University ha recentemente rilasciato i seguenti nuovi corsi in inglese: Database Oracle Data Modeling and Relational Database Design (4 days) Fusion Middleware Oracle Directory Services 11g: Administration (5 days) Oracle Unified Directory 11g: Services Deployment Essentials (2 days) Oracle GoldenGate 11g Management Pack: Overview (1 day) Business Intelligence & Datawarehousing Oracle Database 11g: Data Mining Techniques (2 days) Oracle Solaris Oracle Solaris 10 System Administration for HP-UX Administrators (5 days) E-Business Suite R12.x Oracle Time and Labor Fundamentals Per ulteriori informazioni e per conoscere le date dei corsi, contattate il vostro Oracle University team locale. Rimanete in contatto con Oracle University: LinkedIn OracleMix Twitter Facebook Google+

    Read the article

  • Customer Experience Management : A conversation with world experts RTD

    - by David lefranc
    A conversation with world experts in Customer Experience Management in Rome, Italy - Wed, June 20, 2012 It is our pleasure to share the registration link below for your chance to meet active members of the Oracle Real-Time Decisions Customer Advisory Board. Join us to hear how leading brands across the world have achieved tremendous return on investment through their Oracle Real-Time Decisions deployments and do not miss this unique opportunity to ask them specific questions directly during our customer roundtable. Please share this information with anyone interested in real-time decision management and cross-channel predictive process optimization.http://www.oracle.com/goto/RealTimeDecisions

    Read the article

  • Oracle University Nouveaux cours (Week 14)

    - by swalker
    Parmi les nouveautés d’Oracle Université de ce mois-ci, vous trouverez : Database Oracle Data Modeling and Relational Database Design (4 days) Fusion Middleware Oracle Directory Services 11g: Administration (5 days) Oracle Unified Directory 11g: Services Deployment Essentials (2 days) Oracle GoldenGate 11g Management Pack: Overview (1 day) Business Intelligence & Datawarehousing Oracle Database 11g: Data Mining Techniques (2 days) Oracle Solaris Oracle Solaris 10 System Administration for HP-UX Administrators (5 days) E-Business Suite R12.x Oracle Time and Labor Fundamentals Contacter l’ équipe locale d’ Oracle University pour toute information et dates de cours. Restez connecté à Oracle University : LinkedIn OracleMix Twitter Facebook Google+

    Read the article

  • La Customer Satisfaction non basta più!

    - by Silvia Valgoi
    La partita per la conquista della fedeltà dei clienti si gioca sempre meno sul prodotto e sempre più sul servizio. Dal momento che il consumatore di oggi è molto più evoluto e autonomo nelle scelte, il servizio deve andare ben oltre la classica interazione da Customer Service: deve rappresentare una vera e propria esperienza d’acquisto positiva. Questo è il risultato, che poi è una conferma, di Oracle Customer Experience Index, una ricerca che Oracle ha commissionato alla società LoudHouse la quale ha raccolto le opinioni di 1400 consumatori europei, di cui 200 italiani. Addirittura, l'81% di chi fa acquisti sarebbe disposto a pagare di più per una migliore customer experience. Un risultato non banale che la dice lunga su quanto il consumatore oggi sia evoluto e pretenda molto dall’azienda con la quale sta interagendo. Il 70% di coloro che hanno risposto al questionario afferma che se l’esperienza d’acquisto fosse negativa smetterebbe di rivolgersi a una determinata azienda e il 92% di questi comprerebbe da un concorrente. Ecco perchè il Customer Service non è più sufficiente, l’esperienza d’acquisto deve essere a 360° a partire dall’approccio al sito web per acquisire informazioni, all’analisi delle interazioni sui social media, fino alla consistenza delle informazioni e delle risposte che vengono fornite attraverso tutti i canali sia fisici sia virtuali. Per far questo Oracle ha dato vita a un’insieme di soluzioni che ha chiamato proprio Customer Experience Suite e spaziano dalla creazione di siti web evoluti, alla possibilità di fare Intelligence sui Social Media, alla capacità di creare un proficuo dialogo con i clienti in fase di postvendita. Per leggere il comunicato stampa della ricerca clicca qui   Per approfondire i risultati della ricerca CX Index  clicca qui

    Read the article

  • Customer Concepts TV

    - by Richard Lefebvre
    Eliminate the Guesswork in Your Customer's Sales Organization Selling is the lifeblood of every business. In the past, companies would increase headcount to boost sales. In today’s business environment, companies need to re-evaluate the way in which they sell. Sales and marketing organisations must optimise performance, increase team productivity and focus on the best opportunities. Oracle Fusion CRM has been specifically designed with tools to help sales and marketing teams improve efficiency and drive revenue. Territory modeling and management, quota and commission management, collaborative features, real-time customer information and mobile device integration are just some features incorporated. Join us on Customer Concepts TV as we aim to help you find the right strategy for your prospect and customers. Whether they already have a CRM solution in place or are looking for the next level of CRM implementation, this online TV show will give you very practical advice that can help you to make the most out of your CRM implementation.Register now to reserve your spot for this exclusive, live-stream event. Customer Concepts TV comes to you on April 24. Watch the Customer Concepts TV trailer here

    Read the article

  • Oracle University Nuevos cursos (Week 14)

    - by swalker
    Oracle University ha publicado recientemenete las siguentes formaciones (o versiones) nuevos: Database Oracle Data Modeling and Relational Database Design (4 days) Fusion Middleware Oracle Directory Services 11g: Administration (5 days) Oracle Unified Directory 11g: Services Deployment Essentials (2 days) Oracle GoldenGate 11g Management Pack: Overview (1 day) Business Intelligence & Datawarehousing Oracle Database 11g: Data Mining Techniques (2 days) Oracle Solaris Oracle Solaris 10 System Administration for HP-UX Administrators (5 days) E-Business Suite R12.x Oracle Time and Labor Fundamentals Póngase en contacto con el equipo local de Oracle University para conocer las fechas y otros detalles de los cursos. Manténgase conectado a Oracle University: LinkedIn OracleMix Twitter Facebook Google+

    Read the article

  • Maximum Availability with Oracle GoldenGate

    - by Irem Radzik
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Oracle Database offers a variety of built-in and optional products for maximum availability, and it is well known for its robust high availability and disaster recovery solutions. With its heterogeneous, real-time, transactional data movement capabilities, Oracle GoldenGate is a key part of the Maximum Availability Architecture for Oracle Database. This week on Thursday Dec. 13th we will be presenting in a live webcast how Oracle GoldenGate fits into Oracle Database Maximum Availability Architecture (MAA). Joe Meeks from the Oracle Database High Availability team will discuss how Oracle GoldenGate complements other key products within MAA such as Active Data Guard. Nick Wagner from GoldenGate PM team will present how to upgrade to latest Oracle Database release without any downtime. Nick will also cover 2 new features of  Oracle GoldenGate 11gR2:  Integrated Capture for Oracle Database and Automated Conflict Detection and Resolution. Nick will provide in depth review of these new features with examples. Oracle GoldenGate also offers maximum availability for non-Oracle databases, such as HP NonStop, SQL Server, DB2 (LUW, iSeries, or zSeries) and more. The same robust, reliable real-time, bidirectional data movement capabilities apply to all supported databases.  I'd like to invite you to join us on Thursday Dec. 13th 10am PT/1pm ET to hear from the product experts on how to use GoldenGate for maximizing database availability and to ask your questions. You can find the registration link below. Webcast: Maximum Availability with Oracle GoldenGate Thursday Dec. 13th 10am PT/1pm ET Look forward to another great webcast with lots of interaction with the audience. /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;}

    Read the article

  • Oracle University New Courses (Week 14)

    - by swalker
    Oracle University released the following new (versions of) courses recently: Database Oracle Data Modeling and Relational Database Design (4 days) Fusion Middleware Oracle Directory Services 11g: Administration (5 days) Oracle Unified Directory 11g: Services Deployment Essentials (2 days) Oracle GoldenGate 11g Management Pack: Overview (1 day) Business Intelligence & Datawarehousing Oracle Database 11g: Data Mining Techniques (2 days) Oracle Solaris Oracle Solaris 10 System Administration for HP-UX Administrators (5 days) E-Business Suite R12.x Oracle Time and Labor Fundamentals Get in contact with your local Oracle University team for more details and course dates. Stay Connected to Oracle University: LinkedIn OracleMix Twitter Facebook Google+

    Read the article

  • Oracle Hosts Successful PeopleSoft Customer Advisory Board Meetings

    - by Mark.Hoernemann
    Last week, Oracle hosted the annual Customer Advisory Board meetings for various PeopleSoft applications, including the PeopleTools CAB.  The three day event at the Oracle headquarters brought together over 90 customers, with over 170 representatives taking part.  This was the largest CAB event PeopleSoft has had to date.  The focus of the event was to share our vision for PeopleSoft, and gain valuable input from our customer base on our direction and focus areas.  The customer feedback we received for the event was extremely positive, matching the sentiment on our side.  The information our CAB members provided was excellent; it will help ensure that we focus on the areas that matter most to our customers.   I’d like to thank all the customers that took the time out of their schedules to hear where we’re looking to go in the future, and provide guidance on how we can best assist our customer base on remaining successful in the marketplace.

    Read the article

  • Power Management with Oracle VM Server for SPARC

    - by Honglin Su
    With the introduction of Oracle VM Server for SPARC 2.2, it includes power management features which can be set via the service processor (ILOM) of the supported SPARC T-Series systems. Watch this video to learn about the hardware power savings capabilities available on SPARC T4 systems, and how Oracle VM Server for SPARC makes use of them. The video will show you how to choose a power management policy and set a power cap. For more information, read the OTN technical article "How to Use the Power Management Controls on SPARC Servers".

    Read the article

  • OpenWorld 2011 Video Index

    - by Chris Kawalek
    We did quite a few virtualization videos this year at Oracle OpenWorld 2011. You can find all these and more on our YouTube channel. Virtualization Wrapup Adam Hawley discusses the Oracle virtualization presence at Oracle OpenWorld 2011. http://www.youtube.com/oraclevirtualization#p/f/2/53_SQYljqN4 Oracle Applications on iPad Brad Lackey shows how you can access Oracle Applications on iPad. http://www.youtube.com/oraclevirtualization#p/f/9/3Ug5km3uxEQ Thinkquest.org and Oracle VM Dan Herrup describes how Thinkquest.org is using Oracle VM to help kids learn how to solve real world problems with computer technology. http://www.youtube.com/oraclevirtualization#p/f/6/Bw-km5kqzEo Avaya and Oracle Virtualization See Oracle desktop virtualization in action at Avaya's booth. http://www.youtube.com/oraclevirtualization#p/f/4/xIHRIijEPkM Eco-Features of Sun Ray Clients Michael Dann shows off the Sun Ray 3 Plus and talks about the eco benefits of Oracle's extremely low power consumption client device for desktop virtualization. http://www.youtube.com/oraclevirtualization#p/f/3/ulArHGe1OmM Application and Desktop Access with Oracle Secure Global Desktop Watch Jeff Harvey do a quick demo of Oracle Secure Global Desktop accessing Oracle Applications. http://www.youtube.com/oraclevirtualization#p/f/5/g_ikA7dwh0g Oracle VM VirtualBox for VDI Andy Hall describes how enterprises leverage Oracle VM VirtualBox as part of their VDI deployments. http://www.youtube.com/oraclevirtualization#p/f/8/WmkeYlzgnZ8 TechCast Live: The Coolest Virtualization Products Interview with Andy Hall about the desktop virtualization portfolio. http://www.youtube.com/oraclevirtualization#p/f/7/VMkrAhZ83AA

    Read the article

  • OpenWorld 2011 Video Index

    - by Chris Kawalek
    We did quite a few virtualization videos this year at Oracle OpenWorld 2011. You can find all these and more on our YouTube channel. Virtualization Wrapup Adam Hawley discusses the Oracle virtualization presence at Oracle OpenWorld 2011. http://www.youtube.com/oraclevirtualization#p/f/2/53_SQYljqN4 Oracle Applications on iPad Brad Lackey shows how you can access Oracle Applications on iPad. http://www.youtube.com/oraclevirtualization#p/f/9/3Ug5km3uxEQ Thinkquest.org and Oracle VM Dan Herrup describes how Thinkquest.org is using Oracle VM to help kids learn how to solve real world problems with computer technology. http://www.youtube.com/oraclevirtualization#p/f/6/Bw-km5kqzEo Avaya and Oracle Virtualization See Oracle desktop virtualization in action at Avaya's booth. http://www.youtube.com/oraclevirtualization#p/f/4/xIHRIijEPkM Eco-Features of Sun Ray Clients Michael Dann shows off the Sun Ray 3 Plus and talks about the eco benefits of Oracle's extremely low power consumption client device for desktop virtualization. http://www.youtube.com/oraclevirtualization#p/f/3/ulArHGe1OmM Application and Desktop Access with Oracle Secure Global Desktop Watch Jeff Harvey do a quick demo of Oracle Secure Global Desktop accessing Oracle Applications. http://www.youtube.com/oraclevirtualization#p/f/5/g_ikA7dwh0g Oracle VM VirtualBox for VDI Andy Hall describes how enterprises leverage Oracle VM VirtualBox as part of their VDI deployments. http://www.youtube.com/oraclevirtualization#p/f/8/WmkeYlzgnZ8 TechCast Live: The Coolest Virtualization Products Interview with Andy Hall about the desktop virtualization portfolio. http://www.youtube.com/oraclevirtualization#p/f/7/VMkrAhZ83AA

    Read the article

  • Enterprise Manager 12c Grand Tour Customer/Partner Workshop

    - by mseika
    EMEA | Customer/Partner Workshop EMEA Oracle Solution Centre Enterprise Manager 12c Grand Tour Customer/Partner Workshop em.us.oracle.com On the WebSales ToolsCollateral Enterprise Manager 12c Grand Tour Customer/Partner Workshop The EMEA OSC is hosting a one day Customer/Partner Oracle Enterprise Manager 12c Grand Tour workshop in Thames Valley Park, Reading, UK on 31 Oct and 01 Nov 2012. The Workshop gives attendees a good insight into the latest release by highlighting several new functional areas of the product. The format of the day will provide opportunity for discussion as well as a number of presentations and exercises covering: EM User Interface Monitoring and Framework Database Lifecycle Management Database Management Middleware Management Using comprehensive workbooks attendees will be able to follow step-by-step instructions, with OSC SME's being on hand for any questions, to gain ‘hands on’ experience of EM12c functionality. Logistics Dates31 Oct and 01 Nov 2012 Time10:00 - 16:00 LocationOracle Solution Center, Oracle 520 Thames Valley Park, Reading, RG6 1RA Space is limited. If you have a customer/partner who would like to attend please register their details: For Wed 31 Oct 2012 REGISTER For Thu 01 Nov 2012REGISTER . Please note that this workshop is ONLY for customers/partners and seats will not be allocated to Oracle employees.

    Read the article

  • Are You Meeting Social Customer Service Expectations?

    - by Mike Stiles
    Whether it’s B2B or B2C, one sure path to repeat business is making sure your buyer has a memorably pleasant and successful customer service experience with you. If they get that kind of treatment consistently, that’s called a relationship. And those aren’t broken easily. Social customer service, driven by integrated SRM (social relationship management) technology, is the venue that can effectively connect customers not only to the brand, but to other customers. Positive experiences, once administered, don’t just rest with the recipient. They’re published in the form of public raves and peer-to-peer recommendation, a force far more actionable than push advertising. What’s more, your customers have come to expect access to you and satisfaction from you using social. An NM Incite study shows 83% of Twitter users and 71% of Facebook users expect to get an answer from brands the same day they post to them on their social assets. To make sure you’re responding, you’ve got to have a tech platform that’s set up to moderate and alert so you’ll know ASAP a customer needs help. The more integrated your social enterprise is, the faster you can not only respond, but respond with the answer they’re looking for, because your system is connected to the internal resources that can surface the answer or put wheels in motion to rectify the situation in the shortest amount of time possible. But if you go to the necessary lengths to make sure your customers feel valued and important, will they really reward you? The study says 71% of consumers who got quick and effective responses from companies they contacted via social were more likely to recommend the brand to their friends and followers. So yes, sweeping people off their feet pays big dividends in terms of word-of-mouth marketing. But you should be keenly aware of the reverse side of that coin. Give people a negative experience, either in real world or virtual customer service, and that message is highly likely to get amplified through social channels faster and louder. Only 36% of the NM Incite study’s respondents reported that their problems were solved quickly and effectively. 36%? That’s hardly an impressive number. It gets worse. 10% never got so much as a response - at all. Going back to the relationship analogy, companies that are this deep in the ditch where customer service is concerned are making their girl or boyfriends really easy for a competitor to steal. Given the technology tools and data available right now for having an intimate knowledge of the customer, what products they’ve purchased, likely problems with those products, effective resolutions to those problems, and follow-up communication to gauge satisfaction, there are fewer excuses than ever for making the lifeblood of your business feel like you couldn’t care less. @mikestiles

    Read the article

  • Why Deliver Customer Service in the Cloud?

    - by Charles Knapp
    In volatile, competitive markets, delivering exceptional service across channels is essential. But delivering world-class service on tight budgets, and deliving improvements quickly, is a tough challenge. That's why so many of the world's most successful organizations choose to deliver customer service in the cloud. Example: Michele Watson, VP of Global Customer Care at Match.com, says Oracle's service in the cloud "helps our customer receive the support they need in real time, our contact center agents be more productive and helpful, and our executive and product development teams receive detailed feedback to continue our improve our customers' experience." Learn more here about why you should consider delivering customer service in the cloud. 

    Read the article

  • Oracle?1????!?????????????????

    - by hideki ito
    ????Oracle????????????????????????????????????????! 1. ??????????????:?????????????????????????????! ·???!Oracle Database????!? ?PDF? ?WMV? ?MP4? 2. Oracle Database??????:Oracle Database ????????????????????! ·???????!? Oracle?? ~???~ ?PDF? ?WMV? ?MP4? ???????!? Oracle?? ~????????~ ?PDF? ?WMV? ?MP4? 3. Oracle Database ??????:????????????????????????????! ??????????????!??????????-??? ?PDF? ?WMV? ?MP4? 4. Oracle Database ?????:???????????????????????! ???????!???????·?????? ?PDF? ?WMV? ?MP4? ???????!????????·???????? ?PDF? ?WMV? ?MP4? 5. ORACLE MASTER???????:?????????????????????! ORACLE MASTER Bronze?Bronze DBA11g? ?PDF? ?WMV? ?MP4? ORACLE MASTER Bronze?11g SQL???? ?PDF? ?WMV? ?MP4? ??? ·????????????????????????/????????? ???????!?????·???????ABC ?PDF? ?WMV? ?MP4? ·??/OS/Application Server?????????? Java???! ?PDF? ?WMV? ?MP4? ??????Oracle?????????Linux?? ?PDF? ?WMV? ?MP4? Solaris 10 ?? ~????Solaris???~ ?PDF? ?WMV? ?MP4? Oracle????????WebLogic ?? ?PDF? ?WMV? ?MP4?

    Read the article

  • Clarity of the cloud with Microsoft Learning Experience.

    - by Testas
      while waiting for the Superbowl, I thought I would write this..... 2014 will not only see the release of a new version of SQL Server, but also accompanying this is the release of courses and certification tracks from Microsoft Learning Experience – formerly Microsoft Learning -- that will support the education of SQL Server and related technologies. The notable addition in the curriculum, is substantial material on cloud and big data features that pertain to data and business intelligence. There are entire module/chapters that are dedicated Power BI, SQL Azure and HDInsight. Certifications and courses from Microsoft can get stick – sometimes fair and sometimes unfairly. Whilst I am a massive advocate of community to get information and education. Microsoft’s new courses will bring clarity to the burning topics of the moment and help you to understand the capabilities of Power BI and HDInsight. From a business intelligence perspective there will be three courses: 20463C: Data warehousing in SQL Server 2014 20466C: data models and reports in SQL Server 2014 20467A: Designing Self-Service Business Intelligence and Big Data Solutions These are not the exact titles of the course, but will be confirmed prior to the release. And if you have already completed the SQL Server 2012 or 2008 curriculum, there is an upgrade course from 10977A: Upgrading business intelligence skills from 2008 to 2014. Again this is not the exact title, but these should give you an idea. Look out for announcements from Microsoft Learning Experience….   CHRIS

    Read the article

  • Reminder: ATG Live Webcast June 29th: Reducing TCO Using Oracle E-Business Suite Management Packs

    - by Steven Chan (Oracle Development)
    Reminder: Our next ATG Live Webcast is happening tomorrow, Thursday, June 29th: How to Reduce TCO Using Oracle E-Business Suite Management Packs This one-hour webcast provides an overview of how EBS sysadmins can make their lives easier with the Management Packs for Oracle E-Business Suite Release 12.x. This session will highlight key features in Applications Management Pack (AMP) and Applications Change Management Pack (ACMP) that can automate or streamline some of the tasks needed to: Manage your EBS system configurations Monitor your EBS environment's performance and uptime Keep multiple EBS environments in sync with their patches and configurations Create patches for your EBS customizations and apply them with Oracle's own patching tools There will also be a special mention of Oracle E-Business Suite Adapter. How to Reduce TCO Using Oracle E-Business Suite Management Packs Date: Thursday, June 30, 2011 Time: 8:00 AM - 9:00 AM Pacific Standard Time (4.00 PM - 5.00 PM GMT) Presenters: Angelo Rosado, Product Manager, ATG Development Registration Link to Webcast Event Dial-in Numbers: U.S. Participants: 877-697-8128 International Participants: 706-634-9568 Passcode: You will receive this with your registration confirmation. Related Articles Oracle E-Business Suite Plug-in 4.0 Released for OEM 11g (11.1.0.1) ATG Live Webcast Replay Available: EBS 12 OAF Rich UI Enhancements WebCast Replay Available: Deploying Oracle VM Templates for E-Business Suite and PeopleSoft

    Read the article

  • 2 year degree plus experience vs 4 year degree

    - by CenterOrbit
    Alright, I have searched around a bit on this site and found two somewhat similar questions: Computer Science Programming Certificate vs. Computer Science Degree? Is it possible/likely to be paid fairly without a college degree? But these do not provide an answer specifically to what I am seeking. I have my 2 year A.A.S. Degree in computer programming, along with a networking certificate from a technical college. I also have been working at a small educational game development company for 3 years now in various positions, but steadily moving up and now as a lead programmer on a few projects. Some of the higher programmers I work with claim that no matter how much experience I develop it still will not mean as much as someone with a 4 year degree. Their argument is that most employers will look over my resume because of the common '4 yr' minimum requirement. I have also heard people state (not as many though) that experience is everything and that an employer would rather have someone that has worked in the field instead of a rookie fresh out of college. I have heard both sides of this argument, but am looking for a general consensus, or more arguments from both sides from the people who have been there, or are there.

    Read the article

< Previous Page | 29 30 31 32 33 34 35 36 37 38 39 40  | Next Page >