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• Laptop crashes when connecting to external harddisk

  - by Gnot

  I recently had a problem with my laptop. when I booted up the machine, I would get a SMART failure error message and when I pressed F1 to continue, it would take a very long time to boot and it would come back to the same error message again. Thinking that my hard disk was dying, I bought a new hard disk and installed on my laptop and so now my laptop is alright. However I need to recover data from that old hard disk, so I bought an external hard disk case and placed the old hard disk onto the case and connected to my laptop with USB. The first few times when I connected, I could see the files from the old hard disk and managed to copy some files over although it took extremely long to transfer. But now whenever I connect to the old hard disk, after a few minutes, my laptop will crash and re-boot. Do you think my old hard disk is dead beyond repair? Or you can offer some help here? Any assistance would be appreciated!

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• Hard Disk based storage library

  - by Ryan M.

  We have a Tandberg T24 tape device to handle all of our long term backups right now. We decided that we're not backing up nearly everything that we would like to and that we still have a lot of vulnerabilities. To get to where we want to be, we're going to have to back up a lot more servers than we're currently doing. All of our internal servers have some sort of directly attached drive (I.e. LaCie Raid box or a simple portable hard drive) doing backups, but what we want to do is get those backups off-site. The current tape drive is directly attached via SCSI to a Windows Server 2008 File Server. So to back up anything to tape, it has to be funneled through the File Server. With the current increase that we have planned, I don't think that funneling everything through the File Server is the right course of action and I'm thinking that maybe a second backup device would be more appropriate. I would like your input on a couple of ideas. 1) Doing HDD instead of tape. Tape is hard to deal with. We have a regular rotation cycle, so they don't need years and years of shelf life, so I'm wondering if something HDD-based would be better. 2) Something accessible over the network. Instead of having the device directly attached to one specific machine, have it available to all the servers over the network. Our File Server is a 12-disk raid 6 set up.. I was thinking something like that, but with no raid involved, all disks are stand alone so they can be used/installed/removed on an individual basis. Does any such thing exist? Thanks for your ideas. I'm really interested to hear about some of the solutions you guys are using..

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• saving data from a failing drive

  - by intuited

  An external 3½" HDD seems to be in danger of failing — it's making ticking sounds when idle. I've acquired a replacement drive, and want to know the best strategy to get the data off of the dubious drive with the best chance of saving as much as possible. There are some directories that are more important than others. However, I'm guessing that picking and choosing directories is going to reduce my chances of saving the whole thing. I would also have to mount it, dump a file listing, and then unmount it in order to be able to effectively prioritize directories. Adding in the fact that it's time-consuming to do this, I'm leaning away from this approach. I've considered just using dd, but I'm not sure how it would handle read errors or other problems that might prevent only certain parts of the data from being rescued, or which could be overcome with some retries, but not so many that they endanger other parts of the drive from being saved. I guess ideally it would do a single pass to get as much as possible and then go back to retry anything that was missed due to errors. Is it possible that copying more slowly — e.g. pausing every x MB/GB — would be better than just running the operation full tilt, for example to avoid any overheating issues? For the "where is your backup" crowd: this actually is my backup drive, but it also contains some non-critical and bulky stuff, like music, that aren't backups, i.e. aren't backed up. The drive has not exhibited any clear signs of failure other than this somewhat ominous sound. I did have to fsck a few errors recently — orphaned inodes, incorrect free blocks/inodes counts, inode bitmap differences, zero dtime on deleted inodes; about 20 errors in all. The filesystem of the partition is ext3.

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• copying corrupted images from a dvd.

  - by Pennf0lio

  Hi, Are there software you know that can copy images from a DVD? now the problem is there images in the DVD that are corrupt that I won't force to copy, If the software can recover the file and copy it that would be cool, If it cannot then skip the file. The dvd is kinda large and I don't want to sit and wait there. I want the DVD do the decision, If it can recover then recover if it cannot, then skip. And do you know other solution copying corrupt files? thanks!

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• URGENT: help recovering lost data

  - by Niels Kristian

  I have made a directory: sudo mkdir /ssd, the directory was supposed to be mounted to a raid array called md3. This was done by adding /dev/md3 /ssd auto defaults 0 0 to fstab. Then after a while where I had used the directory, I realized that I had forgotten to run sudo mount -a - and then I did, and now the data is gone. I tried to uncomment the line in fstab and run sudo mount -a but that didn't get back my data. What can I do!? CONTENT OF FSTAB: proc /proc proc defaults 0 0 none /dev/pts devpts gid=5,mode=620 0 0 /dev/md/0 none swap sw 0 0 /dev/md/1 /boot ext3 defaults 0 0 /dev/md/2 / ext4 defaults 0 0 /dev/md3 /ssd auto defaults 0 0

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• Recover license for Photoshop CS3

  - by Buddy

  At the company I work at, an employee was let go. His laptop was a company laptop with Photoshop CS3 installed on it. Photoshop was deactivated so it could be installed on another computer. The license was bought online and emailed to someone, however, that computer crashed and the email with the license is lost. Is there a way to recover the license from the laptop? Are we better off contacting Adobe's customer support?

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• Alternative to Ophrack for Windows 7

  - by Moshe

  Are there any password retrieval programs like 0phrack that will work with windows 7?

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• Why does a hard disk suddenly look to Windows as if it "needs to be formatted"?

  - by pufferfish

  This is more of a theory question, but what are the reason(s) for a disk to suddenly cause Windows to start saying it "needs to be formatted"? It happens to an IDE disk that I have in a cheap external enclosure, and I can usually get most of the data back by using software like recuva. It's now happened to an internal disk I have. I'm not looking for software to fix this (although links would be appreciated), but rather a low-level explanation as to what gets corrupted on the disk.

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• How secure is cloud computing?

  - by Rhubarb

  By secure, I don't mean the machines itself and access to it from the network. I mean, and I suppose this could be applied to any kind of hosting service, when you put all your intellectual property onto a hosted provider, what happens to the hard disks as they cycle through them? Say I've invested million into my software, and the information and data that I have is valuable, how can I be sure it isn't read off old disks as they're recycled? Is there some kind of standard to look for that ensures a provider is going to use the strictest form of intellectual property protection? Is SAS70 applicable here?

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• Changing filesystem types "safely"

  - by warren

  Back in Windows 95 OSR2 (I believe), there was a conversion tool that would take your extant FAT16 partition and change it to FAT32 non-destructively (most of the time). Are there any tools like that now for going from one file system type to another in situ without destroying the data? For example, from etx3 to ext4? Or NTFS to XFS?

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• Recover data from SD card

  - by Paul Tarjan

  I have a 2GB kingston microSD card which is about 3 years old. I put it in a reader today in my Windows Vista computer, wrote a 32MB file onto it, safely removed it, and then tried to read it elsewhere. Nothing. Putting it back in vista it now says You need to format the disk in drive F: before you can use it. What should I do? I have access to many computers and OSes if your recommendations need that. I would be very sad if I lost all the contents of the card. Most of the data is backed up, but there are a few things that aren't. :( Doing a # dd if=/dev/sdg of=~/tmp/sd.bin gives me a 2 gig file, and grepping the file it seems like lots of my data is still there, how can I put it back together?

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• How to save a ntfs partition which suddenly became empty

  - by SteveO

  One ntfs partition of my laptop was suddenly wiped out without any notice to me, when I rebooted from Windows 7 to Ubuntu 12.04 today. I am in need of help to save my files on that partition, which are important and unfortunately haven't been backed up yet. My laptop has two operating systems: Windows 7 and Ubuntu 12.04. with a ntfs partition shared between the two operating systems for storing some data files (109GB, about 97%of which has been used). I have almost always been using Ubuntu, but today I happened to have to work under Windows. Following is a record of what happened in the time order, numbering according to which operating system I was in at each stage. When I started into Windows 7, right before being able to log in, it took a while and two reboots to configure the Windows. I thought it was normal, since last time when I was using Windows two weeks ago, it took very long and several reboots to update Windows, since the last time I used Windows before then was in November last year. Then after finally being able to log in Windows 7, I installed Libre Office, MathType (I got it from http://dl.portablesoft.org/down/?id=2515, which I originally thought was a trial version, but later I learned was a cracked version and felt wrong. I made a copy of it at dropbox http://dl.dropbox.com/u/13029929/MathType_6.8_PortableSoft.rar, not for distributing it but to list it there just in case it will help to identify the problem), and MikTex. I then edited some .doc files in the ntfs partition under both Microsoft Office with MathType, and Libre Office. When I finished working under Windows and rebooted into Ubuntu, Ubuntu did some filesystem checking and reported that the ntfs partition was not able to be mounted. Then I rebooted again into Windows, and found that the ntfs partition had been emptied, i.e. all the data files were gone, and only one system file bootsqm.dat and one system directory System Volume Information were there, with their last updated time being the time when I first rebooted from Windows to Ubuntu (in fact, it is 4 hours in advanced than the actual time of that rebooting , see immediately below) Also I noticed that the time shown by Windows is not correct for my time zone (UTC-05:00) Eastern Time (US & Canada)), which is 4 hours in advance than the correct time (my current time is 3am, but the computer shows 7am). Same things happened when I rebooted into Ubuntu again: the ntfs has been emptied and left with only one Windows system file bootsqm.dat and one Windows system directory System Volume Information. the time shown by Ubuntu is 4 hours in advance than the correct time. I wonder what I can do to retrieve my data files back on the ntfs partition? If I am not able to do it myself, will some professionals be able to help me out? Thanks a lot! PS: I didn't think I did any thing that required emptying that partition. But there were quite some works I did during that stage right before the reboot from Windows to Ubuntu when the problem occured. Did I make any mis-operation?

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• Linux RAID: Replacing Failed Drive...permanantly

  - by user137519

  Okay, odd question here. I have a server with RAID 5. A drive failed, in a really physically in a really odd way. On the machine it boots and is seen by the BIOS but...no partition can be seen on the drive consistantly (in and out). 2 out of 3 drives working...I made new spare disk and added it, RAID 5 rebuilt clean. All appears well but...when I reboot it keeps trying to use the 2nd drive which doesn't give any partition data, so of course the RAID 5 gets 2 out of 3...again. The status of my drive is as follows: /dev/sda2:Good /dev/sdb2 (drive has physical problem so no partition data) bad, /dev/sdc2:good /dev/sdd2:good. Every time I reboot the mdadm system seems to keep trying to use /dev/sdb which has physical failure (although spins and is detected). /dev/sdd is the new drive I created. I added /dev/sdd to the raid and it rebuilds the raid but this action isn't memorized upon reboot so it keeps listing /dev/sda and /dev/sdc but doesn't use the perfectly good /dev/sdd until I re-add manually. I've tried removing the dead drive with the mdadm tool, but as it cannot see /dev/sdb paritions it will not fail or remove it (says partition doesn't exist). the /etc/mdadm.conf was automatically made on the original OS install which only lists: DEVICE partitions MAILADDR root ARRAY /dev/md2 super-minor=2 ARRAY /dev/md0 super-minor=0 ARRAY /dev/md1 super-minor=1 Basically just the raids to use on boot. I need to remove this semi-dead drive (/dev/sdb) but I'd prefer to know why this is happening before I do. any ideas or suggestions. I supposed I could attempt to clone/replace /dev/sdb (the partitions on drive show up, then disappear shortly after) but given the partition "chester cat" behaviour this seems risky to me and as I have a working "spare" it seems unnecessary. Thanks in advance for your insight.

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• Recovered video files won't play

  - by BioGeek

  I have an SD card with pictures and video which malfunctioned. I was able to recover the files with Photorec. The pictures are OK, but wen I try to open the vide files (*.mov extension) in get the following errors when I try to open them in the following programs Windows Media player: "Windows Media Player encountered a problem while playing the file" Quicktime: "Error -2048: Couldn't open the file because it is not a file that QuickTime understands" VLC: it shows the first frame of the video and the sound is just white noise The filesizes look correct so I presume the data is still in there. Is there any way to fix these recovered video files?

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• Password Reset Self Service Portal

  - by Corey

  I’m looking for an affordable solution to offer a “self-service” password reset portal on the web for my active directory users. (about 150 of them) Many of them don’t use Windows workstations and therefore can’t reset there own password. I’ve been Googling, and have found so many options, that I’m not sure how to sort them all out. Has anyone had positive (or negative) experiences with any particular products?

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• [Outlook 2007] How to recover the deleted Tasks from a Deleted Profile?

  - by JoshuaD

  Edit: OK. I've found the OST with the tasks in it, but I am unable to import an OST into outlook, it appears it needs to be converted to PST first. Is there anyone who knows a free OST - PST converter or some way to import OSTs directly into outlook? I am using outlook 2007 linked to an MSN email account through outlook connector. I recently added [email protected] (Fake address) to my outlook and deleted [email protected]. I thought my tasks were locally stored seperately from the email address, but it turns out when I deleted [email protected], I also lost all of my tasks. This is catastrophic. Is there any way to recover them? They're not stored on the MSN web account. I figure they must still be somewhere on my computer. I just don't know where to look or how to look there. Thank you.

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• Password Reset Self Service Portal

  - by Corey

  I’m looking for an affordable solution to offer a “self-service” password reset portal on the web for my active directory users. (about 150 of them) Many of them don’t use Windows workstations and therefore can’t reset there own password. I’ve been Googling, and have found so many options, that I’m not sure how to sort them all out. Has anyone had positive (or negative) experiences with any particular products?

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• Recovering data from an external hard drive

  - by CCallaghan

  I have a WD Elements 2GB hard drive (formatted NTFS). I accidentally kicked out the USB cable while writing data to the disk, and now I can't access most of the data. Although this was ostensibly my backup drive, there is a great deal of important material on there which was only on there. I realise how idiotic this makes me. (So, formatting is not an option.) Things I've tried/information I've gathered: Windows Explorer will recognise the drive itself. However, it will not access most directories therein (and will sometimes crash when exploring). I can access all of the directories through the command line, but the dir command will often report that it can't read any files in most of the directories. The situation was similar when I hooked it up to an Ubuntu machine: the file explorer crashed, but I could access directories - but not files in those directories - via terminal commands. Several files I tried to copy out either resulted in an I/O error being reported or resulted in the command line crashing. The Disk Management utility on Windows reports a healthy disk formatted as NTFS and not RAW. It also indicates the correct amount of space used up and its capacity (so it seems that the files are not deleted). I've tried to run chkdsk, but that hangs on Step 2 (checking indexes) at 74%. Step 1 reported no bad sectors. I tried Recuva, but that didn't seem to work (stalled at 0% for half an hour). I should also note that the disk doesn't seem to be spinning smoothly; it seems to be chopping back, like it's reading the same sector over and over again. I noticed this after I kicked out the cable. Any help would be greatly appreciated. Update: It would seem the problem has taken a turn for the worse. The external hard drive now shows up on my computer as a local disk and is not mountable by Linux.

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• How best to handle end user notification in the event of system failure incl. email?

  - by BrianLy

  I've been asked to research ways of handling end user notifications when systems such as email are experiencing problems. Perhaps an example will make this a little clearer. We have a number of sites in different countries. Recently email was impacted at one of the sites, but it could have been a complete network outage. Information was provided by phone to local IT managers at the site but onward communication was slower than some would have liked. It seems like almost everyone at the site has a personal mobile phone which could receive text messages, and perhaps access a remote website with postings on the situation. However managing and supporting a system to text people on these relatively infrequent occasions would be very costly to do internally. What are other people doing to handle situations like this? Some things I've thought of include: Database of phone numbers to text. Seems costly and not very easy to maintain for an already stretched IT group. Is there an external service that would let you do this policies? Send voicemail message to all phones on site. Maintain an external website. This would not work in all situations (network failure), and there is a limit on the amount of info that can be posted externally. A site outage could be sensitive information in some situations. How could the site be password protected? Maybe OpenId/Facebook connect would work. Use a site like Yammer.com which is publicly accessible but only by people with a company email address. Anyone using this for IT outage notifications? To me it looks like there is no clear answer, and that there are solutions for some subsets of users. To be comprehensive a number of solutions would need to be combined. Any additional thoughts or recommendations? What worked or didn't work for your organization?

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• Recovering database files from a corrupted VHD

  - by Apocalypse9

  We have a SQL server hosted on a virtual machine. Our hosting company updated/restarted the server and for some reason the virtual machines became unbootable. We've spoken to Microsoft and used a few higher level tools to attempt to recover the virtual machines but were unsuccessful. In browsing the file system the database folder doesn't even appear. I'm wondering if there are any lower level tools that might be able to find and copy the database files. As far as I know the physical hard drive is ok, so I'm hoping there may be some way to recover the files themselves even if the rest of the virtual machine file-system is a loss. Obviously we're in a bit of a bind, and any help/ suggestions are very much appreciated.

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• Accidentally deleted the software for MyPassport Essential SE 1TB Hardrive

  - by user26192

  Hi, I'm posting for a friend of mine. She bought a WD MyPassport Essential SE 1 TB Hard drive the other day. When she plugged in the USB in her lap top, the driver cannot be recognized by the smart ware software. While she was doing a back up of her files, McAfee was running in the background. Since the backup was taking so long to finish, she decided to pause it. She tried to delete the partially backed up files, but instead, she accidentally deleted the entire file in the folder including the pre-installed software. Now, when she tries to start up the MyPassport, the smart ware doesn't show up anymore. Can someone please give us advice what can she do about this? Thank you.

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• My hard disk does't get recognized

  - by SteveL

  For a few days now I have a problem with my 500GB internal hard disk. I am on Linux Mint 13 but I have the same problem with my Windows installation. When running fdisk -l I can see my hard disk (same on BIOS) but I can't mount it even via the disk utility program. In Windows XP I can see it on the My Computer menu but when I click it, it say's: D:\ is not accessible The file or directory is corrupted and unreadable Is there a way to fix it? Or at least save some of my files and format it? Should I be thinking about the worst-case scenario e.g. my HDD is dead? Edit: The filesystem is NTFS.

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• Best alternatives to recover lost directories in FAT32 external hard drive?

  - by Sergio

  I have an 320 GB ADATA CH91 external hard drive. I guess it has some problems with the connector of the USB jack. The point is that in certain occasions it fails in write operations generating data losses. Right now I lost a directory with several GB's of very useful information. Since then I have not attempted to write to the disk any more. What tool would you recommend to recover the lost data? The disk is FAT32 formatted (only one partition) and I use both Linux and Windows. What filesystem format would you recommend to avoid future data losses? I currently only use this external hard drive in Linux so there are several available choices (FAT, NTFS, ext3, ext4, reiser, etc.).

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• How to recover data from a partially overwritten partition

  - by shredder12

  By mistake, I configured a 900GB partition to be part of a 50GB raid. The sync is complete and my understanding is that only the first 50GB of the bigger partition is overwritten. How do I recover the rest of the data? When I try to mount this partition by identifying it as ext3, it mounts only the 50GB overwritten space. This partition was earlier divided into various logical volumes(all ext3 filesystems) through LVM. Any suggestions?

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• Computer hanged in the middle of bios flashing process

  - by Stalker

  I have a laptop: Toshiba Satellite c660-17j, today I decided to update BIOS. I've downloaded bios updater from manufacturer's web site, and in the middle of flashing process computer hanged. I was waiting more than 30 minutes, but nothing was changed on the screen, i've tryed to PRESS MORE BUTTONS, but there were no reactions, so i've turned it off by removing battery (all other methods failed, even pressing power button for ~10 secs). After that computer can't start. I understand, that there's MESS in BIOS chip, and it's possible to re-flash it with hardware programmer, but I don't have it. I remember, that on some PCs (even on my eeepc) there was possibility to re-flash bios by inserting usb flash-disk (with .dat file on it, which contained BIOS), and power on PC, while holding some keys combination, then PC was switching to BIOS programming mode and re-flashed BIOS, after that it was possible to boot up normaly. Is there a way to recover computer without hardware programming BIOS chip? p.s. sorry for my english.

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