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  • Mapping Your Customer Experience Journey

    - by Michael Hylton
    For those who attended today’s Oracle Customer Experience Summit keynote you heard from Brian Curran talk about the strategies and best practices to implement customer experience (CX) in your organization.  He spoke about how this evolving journey begins by understanding six steps to transform your business and put your customers front and center.  Here are those key six steps: What are the strategic business objectives in your company? What are your operational objectives and KPIs necessary to measure a CX project? Build an income statement and create “what if” scenarios and see how changes impact your business’ bottom line.  Explore what keeps you from getting to your own goals for your business. Define the business objectives and opportunities you want to meet? Understand the trends and accelerators in the market?  What factors are going on in the market affect that impact your business?  Social?  Mobile?  Cloud?  Just to name a few.  Many of these trends may signal a change in the way people think about your business. What approach will you take to solve these issues?  Understand who your customer is.  How do you need to adapt your business to build relevant, personalized customer experiences. What technologies can you implement to address CX?  Does technology help you solve your problem? A great way to begin your customer experience journey is a concept called journey mapping, one of the most powerful and deceptively simple tools for unlocking CX innovation at your organization. Here is where you can learn more about how you can bring this concept into your business to drive great customer experiences.

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  • How to synchonise address books across multiple PC's

    - by Rob
    I am using Thunderbird 15.0.1 on two different Windows computers (Vista and Win 7). I maintain the email list for a local club, and often need to send out emails to all members from my home and office Pc's. I use a Thunderbird Address Book to maintain a list of club members and would like any changes made to that list to synchronise to both machines. Can anyone recommend a good way of doing this? I've found a couple of extensions that claim to do this, but both seem to have review that suggest they no longer function correctly since they are quite old extensions. Is there another tool that I would be better off using? Rob

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  • Is there really anything to gain with complex design? [duplicate]

    - by SB2055
    This question already has an answer here: What is enterprise software, exactly? 8 answers I've been working for a consulting firm for some time, with clients of various sizes, and I've seen web applications ranging in complexity from really simple: MVC Service Layer EF DB To really complex: MVC UoW DI / IoC Repository Service UI Tests Unit Tests Integration Tests But on both ends of the spectrum, the quality requirements are about the same. In simple projects, new devs / consultants can hop on, make changes, and contribute immediately, without having to wade through 6 layers of abstraction to understand what's going on, or risking misunderstanding some complex abstraction and costing down the line. In all cases, there was never a need to actually make code swappable or reusable - and the tests were never actually maintained past the first iteration because requirements changed, it was too time-consuming, deadlines, business pressure, etc etc. So if - in the end - testing and interfaces aren't used rapid development (read: cost-savings) is a priority the project's requirements will be changing a lot while in development ...would it be wrong to recommend a super-simple architecture, even to solve a complex problem, for an enterprise client? Is it complexity that defines enterprise solutions, or is it the reliability, # concurrent users, ease-of-maintenance, or all of the above? I know this is a very vague question, and any answer wouldn't apply to all cases, but I'm interested in hearing from devs / consultants that have been in the business for a while and that have worked with these varying degrees of complexity, to hear if the cool-but-expensive abstractions are worth the overall cost, at least while the project is in development.

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  • How can I stop a process from moving to the background?

    - by Alex
    I have a machine running Ubuntu server version 12.04.3 LTS. On it, I'm attempting to run a node.js server that needs to stay up and running at all times. I'm running into an issue, however, where periodically I see this happen: [1]+ Stopped sudo node server.js When this happens, I have to manually bring it back with fg, which works fine, at least until it stops again. As far as I can tell, it isn't functioning properly while stopped, since I get no log files in those windows of time. So my question is this: Is there a way to prevent it from being stopped like that? I'm running it in a tmux window, if that changes anything. Also, to address the question before it gets asked: I'm running it as sudo due to some ecryptfs issues I've been having. I was originally running it in my home directory, but when it was left alive for too long things would get out of sync and the file writes it has to do would just stop working. To mitigate that, I moved it out of my home directory, but its new location requires me to use sudo permissions for everything to work correctly. Hopefully that isn't related to the whole background task thing. (sudo and tmux tags included in case one or both turn out to actually be relevant to the solution.)

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  • Cannot SSH into Amazon EC2 instance

    - by edelwater
    I read: Cannot connect to ec2 instance http://stackoverflow.com/questions/5635640/cannot-ssh-into-amazon-ec2-instance Amazon EC2 instance ssh problems etc... But could not fix it: suddenly (after a year of service, no changes on my winscp settings) it gives me "network error connection timed out" (im using ec2-user) (also from the amazon console). Log FILE: http://pastebin.com/vNq6YQvN All Sites that run on it run fine port 22 is allowed (never changed it) (security group) using the correct ec2-user and domain via my winscp / putty i can connect to other hosting (via ssh) update: SOLVED. I spend 2 days without looking at my own IP address .... (since it did not change the past 3 years....). Your comments made the spark in my brain. thank you so much. (and only now i find dozens of discussions from angry users that the static addresses from my provider are changed to dynamic ones: http://gathering.tweakers.net/forum/list_messages/1501005/12 ...)

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  • Media Center is sending duplicate #'s when changing channels

    - by Robert
    I recently switched from cable to DirecTV (satellite). I went through the "Set up TV signal" in Media Center, and I went through the manual setup of the remote as it didn't recognize the DirecTV remote. All seemed okay, except sometimes (often - about 1/2 the time) when I select a channel in Media Center's guide it sends 5527 instead of 527 or 5446 instead of 546 - so it doesn't change the channel correctly. (I see the numbers show up on the TV screen before the channel changes.) I tried re-learning the remote, but the problem is still there. (Media Center is changing channels through the IR Blaster attached to the front of the DirecTV box.)

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  • No Obvious Answer - Query-Strings and Javascript

    - by nchaud
    Say I have this main page /my-site/all-my-bath-soaps which lists all my products. It has a search filter text box that uses javascript to filter the products they want to see on that page (the URL doesn't change as they filter). Now from many other parts of the site I want to navigate to this products-page and see specific products. E.g. <a href="/my-site/all-my-bath-soaps?filter='Nivea-Soap'"> will go to /all-my-bath-soaps and apply javascript filtering to see just that product and hide all dom nodes for the other products. The problem is if the user changes the text in the filter from 'Nivea-Soap' to 'Lynx' the javascript will work fine and show the new products but the URL stays at ?filter='Nivea-Soap'. Is there anything I can do about this? Of course, I don't want to reload the page with a new query string every time they change the search criteria. Somehow it'd be great to move the ?filter=... criteria into POST data instead - but how can I do this with a link I don't know...

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  • I receive the error 'grub-install /dev/sda failed' while attempting to install Ubuntu as the computer's only OS.

    - by Liath
    I am attempting to install Ubuntu on a box which was previously running Windows 7. I have also experienced the dreaded "Unable to install GRUB" error. I am not attempting to dual boot. I have previously run a Windows boot disk and removed all existing partitions. If I run the Ubuntu 12.04 install CD and click install after the config screens, I get the error Executing 'grub-install /dev/sda' failed. This is a fatal error. (It is the same error as this question: Unable to install GRUB) All the questions I've read while looking for a solution are related to dual boot. I'm not interested in dual boot, I'm after a clean out the box Ubuntu install. How can I achieve this? (For my sanity, please use very simple instructions when responding. I don't claim to have any talent either for linux or as a sysadmin) Additional details copied from comments dated: 2012-05-29 ~15:19Z After booting from the CD, clicking Try Ubuntu, and then sudo fdisk /dev/sda I get fdisk: unable to seek on /dev/sda: Invalid argument sudo fdisk /dev/sdb gives Device contains neither a valid DOS partiion table, nor Sun, SGI or OSF disklabel. Building a new DOS disklabel with disk identifier 0x15228d1d. Changes will remain in memory only until you decide to write them. After that of course, the previous content won't be recoverable. Warning: invalid flag 0x0000 of partition table 4 will be corrected by w(rite). Command (m for help): I should add the Live CD desktop is graphically bad. I've got missing parts of programs and the terminal occasionally reflects to the bottom of the screen. But I can't imagine this is related.

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  • Files slow to save sometimes after Ubuntu upgrade

    - by Matchu
    I haven't quite been able to track down why this happens sometimes in Ubuntu 10.04 and not other times. I'll go into gedit or OpenOffice.org and try to save files, and, during some sessions, it will take up to 10 seconds to save the file, sometimes causing the program to become unresponsive. But during these same sessions, the files sometimes save instantly. This didn't start happening until after the 10.04 (Lucid) upgrade. I suspect that something is reading all the changes I make, or that there's some other big file action going on, or something like that. I disabled Tracker a while back, before the upgrade, and don't see it under the settings - could it be back under a different name under Lucid? You probably don't already know the answer, but how can I go about finding the cause of this problem?

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  • Being stupid to get better productivity?

    - by loki2302
    I've spent a lot of time reading different books about "good design", "design patterns", etc. I'm a big fan of the SOLID approach and every time I need to write a simple piece of code, I think about the future. So, if implementing a new feature or a bug fix requires just adding three lines of code like this: if(xxx) { doSomething(); } It doesn't mean I'll do it this way. If I feel like this piece of code is likely to become larger in the nearest future, I'll think of adding abstractions, moving this functionality somewhere else and so on. The goal I'm pursuing is keeping average complexity the same as it was before my changes. I believe, that from the code standpoint, it's quite a good idea - my code is never long enough, and it's quite easy to understand the meanings for different entities, like classes, methods, and relations between classes and objects. The problem is, it takes too much time, and I often feel like it would be better if I just implemented that feature "as is". It's just about "three lines of code" vs. "new interface + two classes to implement that interface". From a product standpoint (when we're talking about the result), the things I do are quite senseless. I know that if we're going to work on the next version, having good code is really great. But on the other side, the time you've spent to make your code "good" may have been spent for implementing a couple of useful features. I often feel very unsatisfied with my results - good code that only can do A is worse than bad code that can do A, B, C, and D. Are there any books, articles, blogs, or your ideas that may help with developing one's "being stupid" approach?

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  • Why not install Msvcr71.dll into system32?

    - by hillu
    While looking for an authoritative source for the missing Msvcr71.dll that is needed by a few old applications, I stumbled across the MSDN article Redistribution of the shared C runtime component in Visual C++. The advice given to developers is to drop the DLL into the application's directory instead of system32 since DLLs in this directory are considered before the system paths. What can/will go wrong if I (as an administrator, not a developer) decide to take the lazy path and install Msvcr71.dll (and Msvcp71.dll while I'm at it) into the system32 directory (of 32 bit Windows XP or Windows 7 systems) instead of putting a copy in each application's directory? Is there another good solution to provide the applications with the needed DLLs that doesn't involve copying stuff to the application directories? added after first answers: I understand that incompatible API changes may have been made to the mentioned DLLs, but pretty much every mention of incompatibilities I have found using Google had to do with games or video codecs. Right now, I expect that the risk of breakage is pretty small. Am I missing something?

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  • Index Check and Correct Character Display in a Console Hangman Game for Java

    - by Jen
    I have this problem wherein, I can not display the correct characters given by the character. Here's what I meant: String words, in; String replaced_words; Scanner s = new Scanner (System.in); System.out.println("Enter a line of words basing on an event, verse, place or a name of a person."); words = s.nextLine(); System.out.println("The words you just placed are now accepted."); //using char array method, we tried to place the words into a characters array. char [] c = words.toCharArray(); // we need to replace the replaced_words = words.replace(' ', '_').replaceAll("[^\\-]", "-"); for (int i = 0; i < replaced_words.length(); i++) { System.out.print(replaced_words.charAt(i) + " "); } System.out.println("Now, please input a character, guessing the words you just placed."); in = s.nextLine(); in that code, want that the user, when types a word (or should it be character?), any of the correct character the user inputs will be displayed, and changes the hyphen to it...(more like the hangman series of games). How can I achieve this?

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  • How to force-resize a window in OS X ?

    - by cwd
    I remember from my Windows XP days that there was a utility that would let me re-size non-re-sizable windows. Is there something like that on OS X? I'm using PandoraJam and it is sort of iframing the pandora player. Pandora has recently changed the size of the player and PandoraJam has not caught up. I can hit the green zoom button but that changes it to a much bigger player with ads. It would be nice if there was a utility that would just let me force-resize it. This would also be handy for a few other apps too. Thanks!

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  • Best technique for reusing a Windows system image across configurations

    - by Martin Wiboe
    We are a small company that provides solutions for ventilation systems. Part of the solution is a "controller" which communicates with the ventilation equipment. These controllers are simply Dell computers that come with our Windows 7 system image on them and sometimes some special hardware. We typically do a batch of 10 controllers at a time. We have been using Norton Ghost to apply the system image, but this process breaks because Dell changes the system configuration often, and our Windows image now does not contain the correct drivers. This is especially a problem when they change the RAID controller. To improve this, I see 2 options: use some kind of virtualization and install a hypervisor on each PC. This would solve the driver problem, but probably cause trouble with our special hardware. use some method of adding the proper drivers to our Windows image in offline mode. I haven't got much experience in either of these approaches. How would you solve our problem?

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  • PHP Image gallery that integrates well into custom CMS

    - by Thorarin
    I've been trying to find an image gallery that plays nice with our custom CMS. I've evaluated a number of them, but none of them seems to have the feature list that I would like: Run on LAMP environment Free software or low license costs (the website belongs to a non-profit organisation) Multi-user support Multiple albums. We're posting concert pictures, and would like an album per event. Pluggable authentication system. I want to reuse the accounts we have for our CMS. Permissions can be done inside the gallery itself, but I want to have a single sign on solution in a maintainable manner, by writing my own plugin/add-on for the software. Upload support (multiple images at the same time) And preferrably also: Can be integrated into a PHP page layout without IFRAMEs Automatic resizing of uploaded images to a maximum size Ability for visitors to place comments This combination is proving hard to find, especially the authentication requirement. I don't want to mess around all over the place in the source code to make it use the existing authentication. A plugin would be ideal, but alternatively a well thought out software design that allows for maintainable surgical changes would be acceptable. Any suggestions on which software I should take a closer look into?

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  • Views : ViewControllers, many to one, or one to one?

    - by conor
    I have developed an Android application where, typically, each view (layout.xml) displayed on the screen has it's own corresponding fragment (for the purpose of this question I may refer to this as a ViewController). These views and Fragments/ViewControllers are appropriately named to reflect what they display. So this has the effect of allowing the programmer to easily pinpoint the files associated with what they see on any given screen. The above refers to the one to one part of my question. Please note that with the above there are a few exceptions where very similar is displayed on two views so the ViewController is used for two views. (Using a simple switch (type) to determine what layout.xml file to load) On the flip side. I am currently working on the iOS version of the same app, which I didn't develop. It seems that they are adopting more of a one-to-many (ViewController:View) approach. There appears to be one ViewController that handles the display logic for many different types of views. In the ViewController are an assortment of boolean flags and arrays of data (to be displayed) that are used to determine what view to load and how to display it. This seems very cumbersome to me and coupled with no comments/ambiguous variable names I am finding it very difficult to implement changes into the project. What do you guys think of the two approaches? Which one would you prefer? I'm really considering putting in some extra time at work to refactor the iOS into a more 1:1 oriented approach. My reasoning for 1:1 over M:1 is that of modularity and legibility. After all, don't some people measure the quality of code based on how easy it is for another developer to pick up the reigns or how easy it is to pull a piece of code and use it somewhere else?

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  • Adventures in Lab Management Configuration: CMMI Edition Part 1 of 3

    - by Enrique Lima
    I remember at one point someone telling me how close Migrate was to Migraine. This was a process that included an environment from TFS 2008 to TFS 2010, needed to be migrated too as far as the process template goes.  Here we are talking about CMMI v4.2 to CMMI v5.0.  Now, the process to migrate the TFS Infrastructure is one thing, migrating the Process Template is a different deal, not hard … just involved. Followed a combination of steps that came from a blog post as the main guidance and then MSDN (as suggested on the guidance post) to complement some tasks and steps. Again, the focus I have here is CMMI. The high level steps taken to enable the TFS 2008 CMMI v4.2 migrated to TFS 2010 Process Template are: 1)  Backup the Collection, Configuration and Warehouse Databases. 2)  Downloaded the Process Template using Visual Studio 2010. 3) Exported, modified and imported Bug Type Definition 4) Exported, modified and imported Scenario or Requirement Type Definition. 5) Created and imported bug field mappings. Now, we can attempt to connect using Test Manager, and you should be able to get this going. After that was done, it was time to enroll VMs that already existed in the environment.  This was a bit more challenging, but in the end it was a matter of just analyzing the changes that had been made to had a temporary work around from the time we migrated to the time we converted the Work Items and such and added fields to enable communication between the project and the Test and Lab Manager component. There are 2 more parts to this post, the second will describe the detailed steps taken to complete the Process Template update and the third will talk about the gotchas and fixes for the Lab Management portion.

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  • Windows Server 2008 Static IP Address

    - by Gauls
    I have Win 2008 Server VM and want to set static IP address so that i can RDP into instead of using VM player (mouse gets out of focus as the size of the VM increases). Now while making the changes i see two TC/IPv6 and TC/IPv4 i try changing the IPaddress from obtain autimatically, but it always goes to "Unidentified Network". If i leave it to automatically obtain IP,i still cannot RDP into it. I have tired disabling TC/IPv6 from reistry. Any other suggestions? BTW the same setting works fine with WIN XP and i can RDP into all Win XP VM's Cheers Gauls

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  • hp laserjet 4200 madness

    - by C-dizzle
    I have an HP LaserJet 4200 printer that is acting really weird. I can print from internet just fine, no problem... but when I try to print from a document used in microsoft word, for example, I always get "Manual Feed Tray 1". I have racked my brain on this and cannot get it figured out. It's a networked printer and only an administrator account can make changes to it, I have also reset the printer back to factory settings, uninstalled and reinstalled onto the pc's and server it is connected to. Running out of hair since I'm pulling it all out... please help.

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  • What does Libre Office do to an existing Excel sheet to bloat its size?

    - by Sn3akyP3t3
    I try to avoid using Libre Office on existing Excel created workbooks because of the potential for unpleasant results. In this case Libre Office bloated the size of the workbook for some reason unknown to me. I would like to know if Libre Office does this to all Excel workbooks or just something in that workbook that causes it. Software involved: Microsoft Office Excel 2010 Libre Office 3.5.x (exact version unknown) Dropbox (merely to sync changes) Platforms involved: Office on Windows (master of the obvious on that one I suppose..) Libre Office on Mac OS 10.6 Types of data stored in this workbook: Text Integers 1 column with a simple formula spanning the entire worksheet representing that particular row (=CONCATENATE(A2285,B2285,D2285), =CONCATENATE(A2286,B2286,D2286), etc.) Total of 3,500 plus rows Here is a photo with details described within, but I'll go ahead and explain the photo as well: This screenshot is from Dropbox history of the .xlsx workbook. Version 61 - 68 were Office Excel. Version 69 - 73 were Libre Office.

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  • What causes random clicking/navigation sound while PC is idle?

    - by user14339
    On my Dell D630 laptop running Windows XP Pro SP3, I randomly hear the "Windows Navigation Start.wav" played. This happens even if the only application active on the PC at the time is Microsoft Outlook and no one is touching the keyboard or touchpad. The start navigation sound IS enabled for Internet Explorer (I have IE 7 installed), but it is not running (no window open, anyway). The clicks are rapid, as if being executed automatically by a script or process, and they always come in threes: "click-click, click". I don't see any changes on the display and I don't know how to figure out what's running that could cause this. I have tried to leave Windows Task Manager open in the hope that I'll see a process name jump to the top of the list briefly, but it doesn't happen that often and I guess I'm not quick enough. The PC is slower than I think it should be, but System Idle Process is at 96 - 99 during the event, and for most of the time when I'm not actually using the machine. Any ideas?

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  • VIM: How do you get the last ex command you used?

    - by TrevorBoydSmith
    I find that sometimes I write a really long ex mode command that do lots of stuff. They are sort of "mini-scripts" that I write in the text editor then I start ex mode and copy them into the ex line and execute. But then I always end up editing in the ex mode and then I find it difficult to get the changes i did in ex mode back to my text editing session. Using the keyboard, how do you copy the last ex command you used and paste it into your text editor? (Note: This is sort of the opposite of this question "how do I copy/paste in vim ex mode" where the user asks "how do you copy from the text editor and paste INTO the ex mode?". My question is the opposite because I wish to copy from the ex mode and paste into my text editor.)

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  • SQL server environment

    - by Olegas D
    Hello I'm considering a bit of changes in current sales environment. And trying to check all cons and pros. Current situation. SQL server (quite decent HP server - server1) + backup server (smaller Dell server - server2). all sql files and sql server itself are on the server1. If something goes wrong with server1 I will have to manually move to server2. Connecting to the sql server: 1 HQ (where server located) + 4 sites through VPN. Now I'm considering 2 scenarios: Buy some storage system + update existing servers (add ram, upgrade processors) and go for VMWare ESXI. Rent a server at a datacenter + rent virtual server in case real server goes down. Also rent some space at data storage to keep SQL files there. Have anyone considered these things and maybe found some good pros/cons list? ;) Thanks

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  • Unable to edit/delete/move /etc/my.cnf - Permission denied

    - by FlourishDNA
    I am trying to edit /etc/my.cnf as root user via ssh and I get following error while trying to save it I ma making changes to my.cnf as I want to tweak some values in my.cnf to meet Magento requirement like changing key_buffer_size= to higher value (128M). I assigned the value 128M to key_buffer_size= and tried to save it and then got an error. "Error writing /etc/my.cnf: Permission denied" I cant even restart MySQL successfully. [root@flourish ~]# service mysqld restart Stopping mysqld: [ OK ] MySQL Daemon failed to start. Starting mysqld: [FAILED] I can even delete or replace it with the fresh one. I tried uninstalling MySQL and re-installing but nothing worked. Permission -rw-r--r-- and Owner/Group root/root I hope there is some answer to this problem.

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  • preseeded installation keeps asking for confirmation while creating RAID-Partitions on certain hardware-platform

    - by Marc Shennon
    I am aware of the partman-md/confirm_nooverwrite thing, that was the solution to most of this problems in the past. The thing is, that the preseed-file works for almost all hardware-platforms I tested, but only for one (Primergy MX130) it keeps asking for confirmation, before writing the partition-layout to the disks. All machines I tested are running with two SATA Disks, nothing special. I'm not really sure, what information could be needed in order to investigate the cause of this behaviour, but I would of course be willing to provide more information, if someone has an idea. Relevant part of the preseed file is the following: d-i partman-auto/disk string /dev/sda /dev/sdb d-i partman-auto/method string raid d-i partman-md/confirm boolean true d-i partman-partitioning/confirm_write_new_label boolean true d-i partman-md/device_remove_md boolean true d-i partman/choose_partition select finish d-i partman-md/confirm_nooverwrite boolean true # Write the changes to disks? d-i partman/confirm boolean true d-i mdadm/boot_degraded boolean true # RECIPE # Next you need to specify the physical partitions that will be used. d-i partman-auto/expert_recipe string \ multiraid :: \ 500 10000 1000000000 raid $lvmignore{ }\ $primary{ } \ method{ raid } \ . \ 512 1000 786 raid $lvmignore{ }\ $primary{ } \ method{ raid } \ . \ 8192 10240 10240 raid $lvmignore{ }\ method{ raid } \ . # Parameters are: # <raidtype> <devcount> <sparecount> <fstype> <mountpoint> <devices> <sparedevices> d-i partman-auto-raid/recipe string \ 1 2 0 ext4 / /dev/sda1#/dev/sdb1 . \ 1 2 0 ext2 /boot /dev/sda2#/dev/sdb2 . \ 1 2 0 swap - /dev/sda5#/dev/sdb5 .

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