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• Manager Self Service at your Fingertips

  - by Elaine Clement

  Last week we released new and improved Manager Self Service capabilities in PeopleSoft HCM 9.1. We delivered a new Manager Dashboard, streamlined many Manager Self Service transactions, provided new Pivot Grid capabilities, and implemented one-click Related Actions accessible from multiple places – all with the goal of improving every Manager’s self service experience. Manager Dashboard These new capabilities have the potential to significantly impact an organization’s bottom line, and here is why. Increased Efficiency The Manager Dashboard provides a ‘one-stop shop’ for your Managers with all of the key data they need consolidated into a single view. Alerts notifying managers of important tasks are immediately viewable and actionable. Administrators can configure the dashboard to include the most important pagelets needed for their organization, and Managers can personalize it to fit within their personal way of conducting their tasks. The Related Actions feature further improves the ease with which Managers get their work done by providing one-click access to Manager Self Service transactions.  Increased Job Satisfaction The streamlined Manager transactions, related actions, and the new Manager Dashboard provide an enhanced user experience. Managers are able to quickly get in, get the information they need, complete their transactions, and get out. Managers can spend their time focusing on getting the business results they need instead of their day to day HR tasks. Enhanced Decision Support Administrators can ensure the information and analytics they want their Managers to use are available from the Manager Dashboard, establishing best business practices. Additional pivot grids relevant to your own organization can be added to the Manager Dashboard. With this easy access to the relevant information in an easily understood format, Managers can make the right business decisions needed to improve their team and their team’s productivity. For more details on the Manager Dashboard and some of the other newly posted features, such as a new Talent Summary, check out this video and others: Oracle PeopleSoft Webcasts

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• Need Help With Conflicting Customer Support Goals?

  - by Tom Floodeen

  It seems that every OPS review Customer Support Executives are being asked to improve the customer KPIs while also improving gross margin. This is a tough road for even experienced leaders. You need to reduce your agents research time while increasing their answer accuracy. You want to spend less time training them while growing the number of products and systems being used. You have to deal with increasing service volumes but at the same time you need to focus on creating appropriate service insight. After all, to be a great support center you not only have to be good at answering questions, you also need to be good at preventing them.   Five Key Benefits of knowledge Management in Customer Service will help you start down the path meeting these, and other, objectives. With Oracle Knowledge Products, fully integrated with Oracle’s CRM solutions, you can accomplish both increased  service demand while driving your costs down. And you can handle both while positively impacting the satisfaction and loyalty of your customers.  Take advantage of Oracle to not only provide you with a great integrated tool suite, but also with the vision to drive you down the path of success.

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• What's a "Cloud Operating System"?

  - by user12608550

  What's a "Cloud Operating System"? Oracle's recently introduced Solaris 11 has been touted as "The First Cloud OS". Interesting claim, but what exactly does it mean? To answer that, we need to recall what characteristics define a cloud and then see how Solaris 11's capabilities map to those characteristics. By now, most cloud computing professionals have at least heard of, if not adopted, the National Institute of Standards and Technology (NIST) Definition of Cloud Computing, including its vocabulary and conceptual architecture. NIST says that cloud computing includes these five characteristics: On-demand self-service Broad network access Resource pooling Rapid elasticity Measured service How does Solaris 11 support these capabilities? Well, one of the key enabling technologies for cloud computing is virtualization, and Solaris 11 along with Oracle's SPARC and x86 hardware offerings provides the full range of virtualization technologies including dynamic hardware domains, hypervisors for both x86 and SPARC systems, and efficient non-hypervisor workload virtualization with containers. This provides the elasticity needed for cloud systems by supporting on-demand creation and resizing of application environments; it supports the safe partitioning of cloud systems into multi-tenant infrastructures, adding resources as needed and deprovisioning computing resources when no longer needed, allowing for pay-only-for-usage chargeback models. For cloud computing developers, add to that the next generation of Java, and you've got the NIST requirements covered. The results, or one of them anyway, are services like the new Oracle Public Cloud. And Solaris is the ideal platform for running your Java applications. So, if you want to develop for cloud computing, for IaaS, PaaS, or SaaS, start with an operating system designed to support cloud's key requirements…start with Solaris 11.

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• NetBeans at JavaOne Latin America 2012

  - by TinuA

  The place to be in early December is Sao Paolo, Brazil, for JavaOne 2012 Latin America (pt_ BR site)--and the NetBeans team will be making the trip!Drop-in on technical sessions and hands-labs that show the latest features of the NetBeans IDE in action. Watch demos of HTML5, CSS3 and JavaScript support in NetBeans IDE 7.3 (Release: Winter 2013) and find out how developers can easily and quickly create rich Web and mobile applications. Discover how the IDE provides the best and latest support for building JavaEE and JavaFX 2.0 applications, and join the conversation about what's up ahead for NetBeans development.With over 50 technical sessions, tons of demos and labs, JavaOne Latin America is the conference to attend to enhance your coding skills and mingle with experts and developers from the Oracle and Java communities. Mark your calendars and check out NetBeans IDE in the following sessions! Tuesday, December 4 12:15 - 13:15 Designing Java EE Applications in the Age of CDI Speakers: Michel Graciano, Consultant, Summa Technologies do Brasil; Michael Santos, TecSinapse Mezanino: Sala 14 Wednesday, December 5 10:00 - 11:00 Make Your Clients Richer: JavaFX and the NetBeans Platform Speakers: Gail Anderson, Director of Research; Paul Anderson, Director of Training, Anderson Software Group, Inc. Mezanino: Sala 12 Thursday, December 6 13:45 - 14:45 Unlocking the Java Platform with NetBeans Speaker: John Jullion-Ceccarelli, Software Development Director, Oracle Keynote Hall 15:00 - 16:00 Project EASEL: Developing and Managing HTML5 in a Java World Speaker: John Jullion-Ceccarelli, Software Development Director, Oracle Mezanino: Sala 14 See full conference schedule for detailed agenda. Get more JavaOne news.

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• Architecture Standards &ndash; BPMN vs. BPEL for Business Process Management

  - by pat.shepherd

  I get asked often which business process standard an organization should use; BPMN or BPEL?  As I explain to folks, they both have strengths.  Here is a great article that helps understand the benefits of both and where to use them.  The good news is that, with Oracle SOA Suite and BPM suite, you have the option and flexibility to use both in the same SCA model and runtime container.  Good stuff. Here is the great article that Mark Nelson wrote: The right tool for the right job BPEL and BPMN are both ‘languages’ or ‘notations’ for describing and executing business processes. Both are open standards. Most business process engines will support one or the other of these languages. Oracle however has chosen to support both and treat them as equals. This means that you have the freedom to choose which language to use on a process by process basis. And you can freely mix and match, even within a single composite. (A composite is the deployment unit in an SCA environment.) So why support both? Well it turns out that BPEL is really well suited to modeling some kinds of processes and BPMN is really well suited to modeling other kinds of processes. Of course there is a pretty significant overlap where either will do a great job What BPM adds to SOA Suite | RedStack

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• Source-control your BI Publisher reports

  - by Dmitry Nefedkin

  Version control systems (VCS) like Subversion, Git and the others has been widely adopted and became the must-have tool in any software development project. Source artifacts and checked out, modified, checked in, all the history of changes is tracked by the VCS.  But what if the development tool stores the source/configuration artifacts not in your laptop's hard drive, but in some shared repository instead? Well, we definitely need a way for export/import our artifacts from/to this repository.   Oracle BI Publisher report development approach is based on such a shared repository model (catalog), and starting from BI Publisher 11.1.1.5 Oracle ships Catalog Utility, which can be utilized to export/import the reports from the command line.  To start using the BI Publisher Catalog Utility you should: Go to the file system of the server where BI Publisher binaries has been installed and locate the following file: <MW_HOME>/Oracle_BI1/clients/bipublisher/BIPCatalogUtil.zip Copy the file to your local filesystem and unzip it. I will refer to this unzipped directory as <BIP_CLIENT_DIR> below If you do not want to pass server BI Publisher server URL, username and password during each invocation, modify the corresponding values inside <BIP_CLIENT_DIR>/config/xmlp-client-config.xml Open the terminal window and go to <BIP_CLIENT_DIR>/bin Make sure that the following environment variables are set: JAVA_HOME, ORACLE_HOME Now it's time to run the utility: if you are on Linux - just run BIPCatalogUtil.sh and pass the parameters according to the utility documentation if you are on MS Windows the bad news are that the command script for MS Windows is missing, and support.oracle.com note 1333726.1 says that a temporary solution is "create a .cmd file by setting up a classpath and copying the same commands from the .sh script". The good news are that I've created this script already,  please download the it from GitHub Hope you will find this utility useful during you day-by-day BI Publisher development. 

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• Come see us at JavaU at JavaOne!

  - by tmcginn

  In just a little under a month, JavaOne will be in full swing (no pun intended) and thousands of Java developers will gather to hear the latest Java news, immerse themselves in Java technology and learn some new things. This year, I am fortunate enough to be able to attend, along with my Java curriculum development colleagues Matt Heimer and Mike Williams. We start our week at JavaOne teaching a one-day session at JavaU on Sunday morning. If you have never attended a training session through JavaU, you should check it out. There are some terrific sessions this year, and it might help to justify your trip to JavaOne if you can say it was for training! This year I am teaching a one day session on Java SE 7 New Features - a great session for anyone interested in the specific details of what is new in Java SE 7. Matt is teaching a one-day session on Developing Portable Java EE applications with the Enterprise JavaBeans 3.1 API and Java Persistence 2.0 API  EJB, and Mike is doing a one-day session on developing Rich Client applications with Java SE 7 using Java FX 2. I asked Matt and Mike to tell me what developers can expect from their sessions. Matt: "My session will get you up to speed on everything you need to know to create portable Java EE 6 applications using EJB 3.1 and JPA 2. I am going to cover why everyone can benefit from using EJBs (and why developers should relearn them if they haven't looked at them for years). Students who attend my session will see JPA examples showcasing how to use relational databases in an enterprise applications without programming to JDBC and without writing SQL statements. EJB and JPA benefit from being paired together, so I will also show how transaction management is easier in a container. I encourage students to bring a laptop and code as they learn!" Mike: "My session covers how to develop a rich client application using Java FX 2. Starting with the basic concepts of JavaFX, students will see how a JavaFX application is built from its layout, to its controls, to its data structures. In addition, more advanced controls like charts, smart tables, and transitions will be added to the application. Finally, a quick review of JavaFX concurrency and data binding is included. Blended with the core concepts the session will include some of the latest JavaFX technology. This includes using Scene Builder to create a JavaFX UI and connecting your XML UI definition to Java code.  In addition, packaging of the JavaFX application will be covered with some examples of the new native packaging features." As I mentioned, my session covers the changes in the Java for SE 7, including the  language changes that were voted into Java SE 7 from Project Coin. I will also look at how you can take advantage if the the new I/O library (NIO.2) for writing applications that work with files, directories and file systems. We will also look at the changes in Asynchronous I/O that are a part of the changes in NIO/2. We will spend some time looking at the changes to the Java Virtual Machine as well, including support for dynamically typed languages (JSR-292). We will spend some time looking at the Java Concurrency enhancements (JSR-166), including the new Fork/Join framework. And we'll round out the day with a look at changes in Swing, XML and a number of smaller changes in the API's. And, if these topics aren't grabbing your interest, take a look at the other 10 sessions that range from topics on architecture to how to pass the Oracle Certified Programmer I and II exams. See you soon!

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• The Oldest Big Data Problem: Parsing Human Language

  - by dan.mcclary

  There's a new whitepaper up on Oracle Technology Network which details the use of Digital Reasoning Systems' Synthesys software on Oracle Big Data Appliance.  Digital Reasoning's approach is inherently "big data friendly," as it leverages multiple components of the Hadoop ecosystem.  Moreover, the paper addresses the oldest big data problem of them all: extracting knowledge from human text.   You can find the paper here.   From the Executive Summary: There is a wealth of information to be extracted from natural language, but that extraction is challenging. The volume of human language we generate constitutes a natural Big Data problem, while its complexity and nuance requires a particular expertise to model and mine. In this paper we illustrate the impressive combination of Oracle Big Data Appliance and Digital Reasoning Synthesys software. The combination of Synthesys and Big Data Appliance makes it possible to analyze tens of millions of documents in a matter of hours. Moreover, this powerful combination achieves four times greater throughput than conducting the equivalent analysis on a much larger cloud-deployed Hadoop cluster.

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• La Customer Satisfaction non basta più!

  - by Silvia Valgoi

  La partita per la conquista della fedeltà dei clienti si gioca sempre meno sul prodotto e sempre più sul servizio. Dal momento che il consumatore di oggi è molto più evoluto e autonomo nelle scelte, il servizio deve andare ben oltre la classica interazione da Customer Service: deve rappresentare una vera e propria esperienza d’acquisto positiva. Questo è il risultato, che poi è una conferma, di Oracle Customer Experience Index, una ricerca che Oracle ha commissionato alla società LoudHouse la quale ha raccolto le opinioni di 1400 consumatori europei, di cui 200 italiani. Addirittura, l'81% di chi fa acquisti sarebbe disposto a pagare di più per una migliore customer experience. Un risultato non banale che la dice lunga su quanto il consumatore oggi sia evoluto e pretenda molto dall’azienda con la quale sta interagendo. Il 70% di coloro che hanno risposto al questionario afferma che se l’esperienza d’acquisto fosse negativa smetterebbe di rivolgersi a una determinata azienda e il 92% di questi comprerebbe da un concorrente. Ecco perchè il Customer Service non è più sufficiente, l’esperienza d’acquisto deve essere a 360° a partire dall’approccio al sito web per acquisire informazioni, all’analisi delle interazioni sui social media, fino alla consistenza delle informazioni e delle risposte che vengono fornite attraverso tutti i canali sia fisici sia virtuali. Per far questo Oracle ha dato vita a un’insieme di soluzioni che ha chiamato proprio Customer Experience Suite e spaziano dalla creazione di siti web evoluti, alla possibilità di fare Intelligence sui Social Media, alla capacità di creare un proficuo dialogo con i clienti in fase di postvendita. Per leggere il comunicato stampa della ricerca clicca qui   Per approfondire i risultati della ricerca CX Index  clicca qui

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• OpenWorld Session: BPM Analytics - Process Dashboards, BAM and Intelligent Optimization

  - by Ajay Khanna

  Blog Contributed by Payal Srivastava, Oracle Product Mamagement   Margin of error for the business is shrinking dramatically. Business needs to accomplish more with less i.e. minimal investment with quick ROI. Learn how you can leverage Oracle BPM suite and complementary technologies to create a robust analytics capability to provide visibility into operations to  C-level executives and Operational managers. We will talk about BPM analytics options available today that will not only enhance the visibility but allow you to intelligently optimize the business process at design time as well as run time.  The session will share some exciting this on our roadmap.  Come meet with the Oracle team members  from Product Development (Avinash Dabholkar , Eric Hsiao) and Product Management (Payal Srivastava) at the session. We would like to hear  your questions/comments about  our offering and roadmap. BPM Analytics: Process Dashboards, BAM and Intelligent Optimization, Moscone South 308, 10/3/12 @11:45am – CON 8598

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• Project Gantt chart using ADF BC

  - by shantala.sankeshwar

  This article describes simple example of using Project Gantt chart using ADF Business components.Use Case DescriptionLet us create a simple Project Gantt chart using ADF Business components & try to get the selected tasks details. Implementation stepsA project Gantt chart is used for project management. The chart lists tasks vertically and shows the duration of each task as a bar on a horizontal time line.To create a basic project gantt chart,we first need to define  2 tables as below:1)task_table with taskid,task_type,start_date & end_date 2)subtask_table with subtaskid,subtask_type,start_date, end_date &  taskidNow we can create Business components for the above 2 tables .Then we will create new jspx page -projectGantt.jspx Drop TaskView1 as Gantt->Project: Select all required columns under tasks & subtasks tabs of 'create Project Gantt chart' dialog.We have created Project Gantt chart that lists tasks & its subtasks.Now if we need to get all task details selected by the user then define taskSelectionListener for the dvt:projectGantt in jspx source page: taskSelectionListener="#{test.taskSelectlistener}" public void taskListener(TaskSelectionEvent taskSelectionEvent) {// This codes gives all the tasks selected by user System.out.println("Selected task details +taskSelectionEvent.getTask());            }Run the above page & note that it shows all details of tasks nodes & expanding these tasks nodes shows its corresponding subtasks details.Now if user selects 2 tasks,we can see that it prints the complete task details for the selected tasks.

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• Open World Day 2

  - by Antony Reynolds

  A Day in the Life of an Oracle OpenWorld Attendee Part III My second full day started with me waking up and realising that I was supposed to meet my friend Tejas Joshi (co-author of the Oracle Exalogic Elastic Cloud Handbook) at the station in 20 minutes!  Needless to say I didn’t make it, but then I felt better later when I found out he had caught the wrong shuttle bus and ended up at the airport instead of the BART! The morning was spent in the Authors Seminar arranged to give authors a whirlwind tour of Oracle Product updates and strategy plans.  It was useful to see what was happening in areas I knew little or nothing about.  In the afternoon I wandered around Java One, a very different show to OpenWorld with much more bleeding edge stuff and just plain blue sky thinking.  Of course who couldn’t love a show with a full size Duke wondering around and available for photographs. Attended a presentation on a highly available Weblogic JMS environment wich did a great job of laying out to architect a highly available solution. Dinner with customers and then collapsed exhausted into bed!

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• Get Proactive with Fusion Middleware

  - by Daniel Mortimer

  Prevent, Resolve, Upgrade ! If you have not seen or bookmarked it already, check out:Get Proactive with Fusion Middleware [ID 1388293.1]This is a one stop shop for navigating to proactive support material, tools, and communication channels related to Oracle Fusion Middleware e.g. Lifecycle Advisors Information Centers Diagnostic and Health Check Tools like RDA and OCM Support Communities Newsletters Furthermore, once in this support document, a click on the "Proactive Home" option in the menu will take you to the main Get Proactive support document. From this document you can access other product family "Get Proactive" documents such as the ones belonging to the Database and Enterprise Manager.Oracle Premier Support: Get Proactive! [ID 432.1]432.1 .. nice easy number to remember :-) The "Get Proactive" support documents will be updated on a monthly basis. If you have any comments or feedback feel free to post against this blog entry. Or alternatively click the "Rate this Document" icon when viewing the support document in My Oracle Support.

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• Improved Customer Experience, but at what Cost?

  - by Tony Berk

  We can all probably agree that improving your customers' experience is a good thing. But a key question many people are asking is will it help your organization and, in particular, what are the financial benefits?That's a good question, especially when companies ARE experiencing phenomenal return on investment (ROI). Of course, there are many factors that impact ROI or other measures of success, but we'd like to share some success stories as examples of customer experience in action and delivering positive results. If you would like to learn more about the economics of customer experience, see Brian Curran's presentation at the Oracle Customer Experience Summit last month. In this series of blog posts, we'll share actual customer stories. Today's example is Dell, which uses Oracle Real-Time Decisions (RTD) and Siebel CRM as part of their customer experience portfolio to better understand their customers' needs and wants and provide consistent interactions. Regular readers of this blog are probably familiar with Siebel, but RTD may be new to many of you. RTD is a complete decision management solution that delivers real-time decisions and recommendations and automatically renders decisions within a business process to create tailored messaging for every customer interaction.What does that mean? In the video below, Dell describes how customer experience is important not just for one interaction channel, but across all "vehicles." RTD is helping Dell understand customer behavior and communicate with the customer in a more relevant manner, across all communication  or interaction channels including sales and service call centers, email marketing and online. Dell continues to expand use of RTD because the benefits are showing up in sales, service and marketing results including 19% increase in close rates, faster issue resolution and 40% improvement in revenue per click in email marketing. Click here, to learn more about Oracle Customer Experience and stay tuned for more customer spotlights.

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• AutoVue for Agile 20.2.2 Now Available!!

  - by Warren Baird

  We are happy to announce that AutoVue for Agile 20.2.2 is now available via the Oracle Software Delivery Cloud.   AutoVue for Agile 20.2.2 is a minor release within the 20.2 product family that is specifically targeted for users of Agile PLM 9. AutoVue 20.2.2 brings a number of improvements, including support for SolidWorks 2013, AutoCAD and Inventor 2014, SolidEdge ST5, and Cadence Allegro 16.6.   It also includes support for Adobe Illustrator CS4 and up.   Another improvement involves bringing our support for Oracle Linux and Java Virtual Machine versions in-line with Agile's support. Please see our previous post (https://blogs.oracle.com/enterprisevisualization/entry/autovue_20_2_2_is) for more details on the specifics introduced in AutoVue 20.2.2. Agile PLM 9.3.3 has also been released, which as part of its many improvements introduces support for associating AutoVue annotations with change request objects in Agile, and a preliminary solution using Augmented Business Visualization to allow the creation of change objects from within AutoVue.   Please see the Agile Transfer of Information sessions in the KM note 1589164.1 for more details. We will provide additional posts over the next couple of weeks providing more details on these improvements.  Until then, if you have any questions, let us know in the comments! 

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• Today's Links (6/24/2011)

  - by Bob Rhubart

  Fusion Applications - How we look at the near future | Domien Bolmers Bolmers recaps a Logica pow-wow around Fusion Applications. Who invented e-mail? | Nicholas Carr IT apparently does matter to Nicholas Carr as he shares links to Errol Morris's 5-part NYT series about the origins of email. David Sprott's Blog: Service Oriented Cloud (SOC) "Whilst all the really good Cloud environments are Service Oriented," says Sprott, "it’s very much the minority of consumer SaaS that is today." Fast, Faster, JRockit | René van Wijk Oracle ACE René van Wijk tells you "everything you ever wanted to know about the JRockit JVM, well quite a lot anyway." Creating an XML document based on my POJO domain model – how will JAXB help me? | Lucas Jellema "I thought that adding a few JAXB annotations to my existing POJO model would do the trick," says Jellema, "but no such luck." Announcing Oracle Environmental Accounting and Reporting | Theresa Hickman Oracle Environmental Accounting and Reporting is designed to help companies track and report greenhouse emissions. Yoga framework for REST-like partial resource access | William Vambenepe Vambenepe says: "A tweet by Stefan Tilkov brought Yoga to my attention, 'a framework for supporting REST-like URI requests with field selectors.'" InfoQ: Pragmatic Software Architecture and the Role of the Architect "Joe Wirtley introduces software architecture and the role of the architect in software development along with techniques, tips and resources to help one get started thinking as an architect."

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• Join our webinar: What CFOs Want From IT -- Unlocking Growth with Emerging Technologies

  - by Di Seghposs

  According to the 2012 Gartner-FEI research, big data, analytics, and new mobile, social & cloud computing platforms are increasingly on the CFOs radar screen because of their potential to unlock new growth opportunities. Join Oracle Chair Jeff Henley, & Oracle's Reggie Bradford & Rich Clayton as they explore CFO strategies & best practices for driving real value from IT investments in these areas: Why CFOs should get involved in big data and business analytics projects, and what best practices they can adopt to ensure their success How CFOs are leveraging new mobile and cloud computing platforms to address enterprise demands quickly and cost effectively How CFOs can partner with CMOs to maximize the value of IT investments in social technologies that can help create new growth opportunities CFOs have more responsibility over IT than ever before.  Learn how Oracle unlocks the transformative power of IT to take your business to the next level of performance.   Date:Tuesday, November 27, 2012 Time:8:00 a.m. PST / 11:00 a.m. EST Register now.

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• Join the Customer Experience Revolution

  - by Divya Malik

  By Suzy Meriwhether Customers want simple, consistent, and relevant experiences across all touchpoints and devices. Creating a great customer experience means delivering these qualities consistently over time across the entire customer lifecycle and enable businesses to attract more, retain more and sell more. Exceptional customer experiences create the loyalty, advocacy, and repeat business that drives success. Most successful companies would say that they try to create a good customer experience and have already invested in the systems, people, and training to develop it. So what’s missing? Why is it so much more difficult to meet customer expectations every day, in every way? How can you learn more? Join Oracle for a Live Event: Customer Experience Online Forum Participate in the Customer Experience Online Forum to hear from Bruce Temkin, a leading expert in customer experience, Anthony Lye, SVP of Oracle CRM, Marriott International, Nikon and other thought leaders to learn about the ROI of customer experience, what strategies leading brands use to win over customers, and how Oracle solutions can help you succeed in the Experience Revolution. I encourage you to register now for the half-day live event.

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• Ensure Payroll Success with PeopleSoft Year-End Training for U.S. and Canada

  - by Breanne Cooley

  Year-end payroll processing and reporting is a requirement for your business. If you're responsible for completing these processes in either Canada or the United States using the PeopleSoft Payroll application, and if you're new to PeopleSoft Payroll or to performing these processes, consider enrolling in Oracle University's expert training. Our PeopleSoft Payroll specialists will guide you through the necessary steps to ensure you can smoothly and successfully perform your job. Training is specific to the country for which you are performing the processing and reporting. Training lasts one day and is delivered in our Live Virtual Class Format, which helps you avoid travel during this busy season. Here's the training we recommend: PeopleSoft Year-End Payroll - U.S. This course teaches you how to complete U.S. year-end processing and reporting using PeopleSoft Payroll for North America, step-by-step. Update tax reporting setup tables and update employees' income and tax records. Load each employee's year-end data into a single year-end record for processing and reporting.  Identify reports needed to reconcile the year-end data. Correct tax balances and other data as necessary. Generate final print and online W-2 forms and prepare the electronic file for the Social Security Administration.  Enter corrected W-2 information and print a W-2c form. Report periodic retirement distributions and related tax withholding amounts on form 1099-R.   Please Note: this course is intended for organizations using PeopleSoft release 8.81 or higher. PeopleSoft Year-End Payroll – Canada This course covers the steps necessary to perform Canadian year-end processing using Oracle's PeopleSoft Payroll for North America. Explore adjustments, balances, year-end slip processing, common pitfalls and errors and balancing reports.  Produce accurate year-end reporting results such as T4, T4A, RL-1 and RL-2.  Please Note: this course is intended for organizations using PeopleSoft release 8.81 or higher. See you in class! -Oracle University Marketing Team 

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• A Big Congrats to Hitachi- Now a Diamond Level Partner!

  - by Kristin Rose

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} We’ve said this before and we’ll say it again, nothing sparkles quite like a diamond. Being named Diamond level partner is the highest ranking available in the Oracle PartnerNetwork Specialized program, and we could not be more excited to congratulate Hitachi, Ltd on their new glistening title! Hitachi has helped clients maximize the business benefits of their Oracle Applications for more than two decades, while also helping them bring their business visions to life through industry led services and solutions. Not only has Hitachi achieved Diamond level status, they also have 29 additional Oracle Specializations! Here at OPN we know that it all starts with equipping our partners with the proper tools to help their end customers succeed, and we truly believe that diamonds partners are forever! So here’s to you Hitachi, our diamond in the ruff! Shine On, The OPN Communications Team

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• Student Life in Nigeria

  - by FelixWehmeyer

  They say that the Nigerian way of life involves being able and ready to succeed in life no matter the obstacles. My name is Olawale Obasola, graduated from Covenant University ’07 and presently working as a graduate consultant in Oracle. I will give you an insight into the student life in Nigeria. Nowadays, being a graduate in Nigeria is not the easiest thing; the life after graduation is much harder than one would normally imagine. I guess it isn’t helped with the Economical uproar of the last few years but it’s as grueling as it can get.  Also the Upper vs Lower class phenomena makes the journey a little too much hurried as it is easier to lose one’s way. Joining Oracle is a dream come-true as it further enhances my stance of taking Technology to the core of Nigeria. My initial perception about joining Oracle is that am going to be monitored every single second and my life would practically revolve around work but ever since I stepped in here, it has been an amazing experience. As much as the work can be stressful at times, it’s also the best place I have ever worked in and the atmosphere is great. My team is the best Pre-Sales team in the region and I gain invaluable knowledge every minute, we have a bond and understanding that helps propel each other to achieve more. The Life of a Nigerian graduate isn’t a bed of roses but I have a strong will and personality to emerge from any hardship to succeed. We show the true strength and spirit of Africa, we never give up and would never settle for anything less than the best.

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• new email alias for ASK ADR

  - by user12842161

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• The Boston Globe Delivers Higher Satisfaction and Efficiency with Omni-Channel Support

  - by Tony Berk

  Unify customer interactions. Improve customer satisfaction. Increase agent efficiency. Better informed business decisions. These sound like a good set of goals for any business. Actually implementing processes to affect all of these is not necessarily easy for every business. On top of the normal challenges, throw in a rapidly changing industry and the challenge sounds daunting. But that's exactly what The Boston Globe took on, and customers are benefiting from a much improved experience. “We feel like we hit the bull’s eye with finding the right solution to support the growing digital environment,” said Robert Saurer, The Boston Globe's director of customer care and marketing.Oracle's RightNow CX solutions helped The Boston Globe to manage approximately 60,000 calls each month and respond to 5,000 monthly e-mails. More importantly, Web self-service rates are exploding and the online subscriber's most preferred support channel is chat. And what about social? The Boston Globe customer support team offers the same great level of support on their Facebook page and is monitoring Twitter and YouTube too! Read the full Customer Experience success story on The Boston Globe here.

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• Tipps & Tricks rund um CRSCTL

  - by Sebastian Solbach (DBA Community)

  Egal ob Single Instanz oder für Real Applikation Cluster Datenbanken die Grid Infrastruktur findet man bei immer mehr Systemen im Einsatz. Das liegt sowohl an der vereinfachten Überwachungstätigkeiten für die Oracle Datenbank, Listener und ASM Instanz, als auch an einigen weiterführenden Features, wie der einfachen Service Verwaltung für Single Instanz, DataGuard und/oder RAC. Dabei kommen insbesondere den Cluster Ready Services (CRS), einem Bestandteil der Clusterware Komponente der Grid Infrastruktur, eine wichtige Bedeutung zu, da diese intern alle Ressourcen steuert. Ressourcen können hierbei natürlich nicht nur die Oracle Prozesse (Datenbank, Listener, Virtuelle IP Adressen etc.) sein, sondern auch eigene Applikationen, die unter die Überwachung der Grid Infrastruktur resp. Clusterware gestellt werden. Dies kann von simplen Neustartanforderungen im Single Server Betrieb bis zu klassischen Failover Szenarien in Clusterumgebungen reichen. Diesem Aspekt trägt auch die Tatsache Rechnung, dass es seit einiger Zeit generische Applikations-Agenten (Siebel, Tomcat, GoldenGate, Apache, ...) für die Clusterware gibt und eine abgespeckte GI Installation auf der Oracle eigenen Middleware Hardware (Exalogic) läuft, um die Prozesse zu überwachen. Diese Cluster Ready Services werden vom Befehl "crsctl" gesteuert. Deshalb lohnt es sich dieses Utility mal genauer anzuschauen, zumal es einige Feinheiten enthält, die nicht direkt aus der Dokumentation bzw. Hilfe des Tools ersichtlich sind.

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• Working with the ADF DVT Map Component

  - by Shay Shmeltzer

  The map component provided by the ADF Faces DVT set of components is one that we are always ending up using in key demos - simply because it is so nice looking, but also because it is quite simple to use. So in case you need to show some geographical data, or if you just want to impress your manager, here is a little video that shows you how to create two types of maps. The first one is a color themed map - where you show different states with different colors based on the value of some data point there. The other is a point theme - basically showing specific locations on the map. For both cases I'm using the Oracle provided mapviewer instance at http://elocation.oracle.com/mapviewer. You can find more information about using the map component in the Web User Interface Developer's Guide here and in the tag doc and components demo. For the first map the query I'm using (on the HR demo schema in the Oracle DB) is: SELECT     COUNT(EMPLOYEES.EMPLOYEE_ID) , Department_name , STATE_PROVINCE FROM     EMPLOYEES,     DEPARTMENTS,     LOCATIONS WHERE employees.department_id=departments.department_idand Departments.location_id=locations.location_idGROUP BY Department_name,    LOCATIONS.STATE_PROVINCE

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