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  • Vodacom Call Center Management on the NetBeans Platform

    - by Geertjan
    If you live in South Africa, you know about Vodacom. Vodacom is one of the dominant mobile communication companies in South Africa, and beyond, providing voice, messaging, data, and similar mobile services. Inside Vodacom there's an application named Helios, which is a call centre application that had its inception in 2009 and consists of two parts. Firstly, a web-based front-end that allows a call centre agent to service subscribers using a Google-like search on a knowledge base structured as a collection of FAQs. The web-based front-end uses plain-old HTML + CSS + a good helping of JQuery and JQueryUI. This is delivered via JSR-168 portlets running on a cluster of IBM Portal 6 servers. In turn, the portlets communicate via RMI with several back-end EJB's containing the business logic. These EJB's are deployed on a cluster of Weblogic Application Servers, version 10.3.6. The second part is a NetBeans Platform application used for maintaining and constructing the knowledge base, i.e., the back-end of the web-based front-end. Helios is also used for a number of other maintenance functions, such as access permissions, user maintenance, and news bulletins. Below, in the web-based front-end, call centre agents can enter search terms and are presented with a number of FAQs from the knowledge base. Upon selecting a FAQ article, the agent is presented with the article text, the process to guide the subscriber, system checks that display information specific to the subscriber, and links to related applications and articles: Below, you can see that applications are searchable and can be accessed using the same web-based front-end as shown above. And, as can be seen below, knowledge base FAQs are maintained using the Helios Maintenance Application, which is the Vodacom application built on the NetBeans Platform: Several thousand call centre agent user accounts are administered using the Helios Maintenance Application. Below the main FAQ page is shown, together with the About dialog: Vodacom is happy with the back-end NetBeans Platform application. However, the front-end stack runs on quite old technology. Ideally Vodacom would like to migrate the portlets to Oracle Weblogic Portal or Oracle WebCenter, but this hasn't been accomplished yet. Migrating makes sense as the rest of the application server environment consists entirely of Oracle products.

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  • Oracle VM Administration: Oracle VM Server for x86 - new Training

    - by Antoinette O'Sullivan
     Oracle VM Administration: Oracle VM Server for x86 - new course just released. This 3 day hands-on course teaches students how to build a virtualization platform using the Oracle VM Manager and Oracle VM Server for x86. Students learn how deploy and manage highly configurable, inter-connected virtual machines. The course teaches students how to install and configure Oracle VM Server for x86 as well as details of network and storage configuration, pool and repository creation, and virtual machine management. You can follow this class that brings you great hands-on experience either in-class or from your own desk.

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  • Two Free Training Webcasts Open for Registration

    - by KKline
    We've got two sessions that you need to sign up for right away. The upcoming webcast for Oracle-oriented folks has huge registration numbers. So get in while you still can before we hit the limit of what LiveMeeting can handle. Pain of the Week: SQL Server for the Oracle DBA Webcast: SQL Server for the Oracle DBA Date: Thursday, May 27, 2010 (Just a couple days hence!) Time: 8 a.m. Pacific / 11 a.m. Eastern / 4 p.m. United Kingdom / 5 p.m. Central Europe Duration: 45-60 minutes Cost: FREE In enterprise...(read more)

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  • Oracle Coherence 3.5 PreSales Boot Camp - Live Virtual Training (12-13/Mai/10)

    - by Claudia Costa
    Oracle Coherence is an in-memory data grid solution that enables organizations to predictably scale mission-critical applications by providing fast access to frequently used data. By automatically and dynamically partitioning data, Oracle Coherence ensures continuous data availability and transactional integrity, even in the event of a server failure. It provides organizations with a robust scale-out data abstraction layer that brokers the supply and demand of data between applications and data sources. Register today!   What will we cover The Oracle Coherence 3.5 Boot Camp is a FREE workshop which provides a quick hands-on technical ramp up on Oracle Coherence Data Grid.The Boot Camp provides a product overview, positioning and demo, discussion of customer uses and hands on lab work. Participants will leave the Oracle Coherence Boot Camp with a solid understanding of the product and where and how to apply it.It will provide an overview of the product as well as hands-on lab work.   • Architecting applications for scalability, availability, and performance • Introduction to Data Grids and Extreme Transaction Processing (XTP) • Coherence Case Studies • Oracle Coherence Product Demonstration • Coherence implementation strategies and architectural approaches • Coherence product features and APIs • Hands-on labs that will include product installation, configuration, sample applications, code examples, and more.   Who should attend This boot camp is intended for prospective users and implementers of Oracle Coherence Data Grid or implementers that have had limited exposure to Coherence and seek to gain a Technical Overview of the product with hand on exercises. Ideal participants are Oracle partners (SIs and resellers) with backgrounds in business information systems and a clientele of customers with ongoing or prospective application and/or data grid initiatives. Alternatively, partners with the background described above and an interest in evolving their practice to a similar profile are suitable participants.   Prerequisites and Workstation requirements There are no prerequisite classes for this Boot Camp. However, labs rely upon usage of the Java programming language. Therefore participants should be familiar with the Java language or similar Object Oriented programming languages. Additionally, students experience with enterprise data storage and manipulation is and knowledge of relevant concepts will benefit most from the boot camp. In order to attend this boot camp you need to have the necessary software installed on your laptop prior to attending the class. Please revise the Workstation Requirements page and register today! Agenda - May 12 - 8:30 May 13 - 12:30 *To view the full agenda and to register click here.    

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  • Expression Blend 4 available and training resources

    As you may know Expression Blend 4 has shipped! It is still part of Expression Studio, which now comes in 2 flavors: Expression Studio 4 Ultimate Expression Blend SketchFlow Expression Web + SuperPreview Expression Encoder Expression Design Expression Studio 4 Web Professional Expression Web + SuperPreview Expression Encoder Expression Design So the version you want for Silverlight is Expression Studio 4 Ultimate (because you cant...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • I thought everyone did it like this – Training Session Code Management

    - by Fatherjack
    One of an occasional series of blogs about things that I do that perhaps others don’t. From very early on in my dealings with SQL Server Management Studio I started using Solutions and Projects. This means that I started using them when writing sessions and it wasn’t until speaking with someone at PASS Summit 2013 that I found out that this was a process that was unheard of by some people. So, here we go, a run through how I create and manage code and other documents that I use in presentations. For people unsure what solutions and projects are; • Solution – a container for one or more projects. • Project – a container for files, .sql files are grouped as Queries, all other files are stored as Misc. How do I start? Open Management Studio as normal, and then click File | New and select Project This will bring up the New Project dialog box and you can select/add details as necessary in the places indicated. If this is the first project you are creating then be sure to select the Create directory for solution check box (4). If know in advance that you are going to have more than one project in the solution then you may want to edit the Solution name (3) as by default it will take the name of the project that you enter at (2). This will lead you to the following folder structure (depending on the location that you chose in 3) above. In SSMS you need to turn on the Solution Explorer, either via the View menu or pressing Ctrl + Alt + L                   This will bring up a dockable window that will let you quickly access the files that you choose to include in the Solution.                     Can we get to work and write some code yet please? Yes, we can. As with many Microsoft products there are several ways to go about this, let’s look at the easiest way when creating new code. When writing a presentation I usually start from the position we are currently in – a brand new solution and project with no code. Later on we will look at incorporating existing code files into the Project where we need it. Right-click on the Project name and choose Add New Query           As soon as you click this you will be prompted to select the sql server that you want to connect to and once you have done that you will have your new query open in the text editor and the Solution Explorer will now look like this, showing your server connection and your new query.               And the Project folder will look like this         Now once you have written your code don’t press save, choose Save As and give the code a better name than QueryX.sql. SSMS will interpret this as a request to rename Query1 and your Project and the Project folder will show that SQLQuery1.sql no longer exists but there is now a file named as you requested. If you happen to click save in error then right-click the query in the project and choose rename.               You can then alter the name as you like, even when open in the SSMS text editor, and the file will be renamed. When creating a set of scripts for a presentation I name files with a numeric prefix so that when they are sorted by name they are in the order that I need to use them during the session. I love this idea but I’ve got loads of existing scripts I want to put in Projects Excellent, adding existing files to a project is easy, let’s consider that you have query files in your My Documents folder and you want to bring them into the Project we have just created. Right-click on the Project and choose Add | Existing Item           Navigate to the location of your chosen file and select it. The file will open in SSMS text editor and the Project will be updated to show that the selected query is now part of your project. If you look in Windows Explorer you will see that the query file has been copied into the Project folder, the original file still remains in your My Documents (or wherever it existed). I’ll leave it as an exercise for the reader to explore creating further Projects within a solution but will happily answer questions if you get into difficulties. What other advantages do I get from this? Well, as all your code is neatly in one Solution folder and the folder contains only files that are pertinent to the session you are presenting then it makes it very easy to share this code, simply copy the whole folder onto a USB stick, Blog, FTP location, wherever you choose and it’s all there in one self-contained parcel. You don’t have to limit yourself to .sql query files, you can add any sort of document via the Add Existing Item method, just try it out. Right-click on the protect and choose Add | Existing Item           Change the file type filter.                       You can multi select items here using Ctrl as you click each item you want. When you are done, click the Add button and the items will be brought into your project.                 Again, using this process means the files are copied into the project folder, leaving you original files untouched in their original location. Once they are here you can double click them in the SSMS Solution Explorer to open them, for files with a specific file type then the appropriate application will be launched – ie Word, Excel etc. However, if the files are something that the SSMS Text editor can display then they will open in a tab in SSMS. Try it out with a text file or even a PS1 file … This sounds excellent but what do I need to watch out for? One big thing to consider when working like this is the version of SSMS that you are using. There is something fundamentally different between the different versions in the way that the project (.ssmssqlproj) and solution (.sqlsuo and .ssmssln) files are formatted. If you create a solution in an older version of SSMS and then open it in a newer version you will be given the option to upgrade it. Once you do this upgrade then the older version of SSMS will not be able to open the solution any more. Now this ranks as more of an annoyance than disaster as the files within the projects are not affected in any way, you would just have to delete the files mentioned and recreate the solution in the older version again. Summary So, here we have seen how using SSMS Projects and Solutions can help keep related code files (and other document types) together in a neat structure so that they can be quickly navigated during a presentation and it also makes it incredibly simple to distribute your code and share it with others. I hope this is of use to you and helps you bring more order into your sql files, whether you are a person that does technical presentations or not, having your code grouped and managed can make for a lot of advantages as your code library expands.  

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  • Get Proactive: automatischer Support bietet Vorteile

    - by A&C Redaktion
    „Proaktiv“, das bedeutet soviel wie: handeln statt abwarten, Initiative statt Reaktion. So möchte auch die Aktion „Get Proactive“ für Oracle Premier Support Kunden einen vorausschauenden, offensiven Umgang mit Support-Fällen fördern. Die automatisierte Unterstützung der Systeme, die Oracle Partner und Kunden einen deutlichen Vorsprung vor der Konkurrenz verschaffen kann, umfasst drei Bereiche: Sie heißen Prevent, Resolve und Upgrade. „Prevent“ umfasst alle Maßnahmen der Vorsorge: Deren Ziel ist es, ein mögliches Problem aufzudecken und zu lösen, noch bevor es es sich negativ auswirkt. So können beispielsweise produktbezogene Security Alerts zugeschickt werden, ebenso auf das jeweilige System zugeschnittene Patch-Empfehlungen und Risiko-Warnungen. „Resolve“ steht für den Anspruch, auftretende Probleme schneller und zielgerichtet zu lösen. Notwendig sind dafür die passenden Diagnosetools und -maßnahmen. Spezifische Informationen für individuelle Systeme stehen im Product Information Center zur Verfügung. Zudem helfen Auto-Detect-Werkzeuge dabei, Lösungen für bekannte Probleme zu finden. Wertvolle Hinweise bieten auch die Partner und User in der Online Support Community und natürlich die umfangreiche Wissensbasis in MOS. „Upgrade“ bündelt, wie der Name schon sagt, Schritte zur Risikominimierung durch Unterstützung beim Upgrade. Jeder kann dabei selbst die jeweilige Umgebung auf zertifizierte Produkte prüfen. Tipps und Tricks verrät der Upgrade Advisor mit Best Practices für verschiedenste Produkte, Prozesse und Versionen. Der Patch- und Upgrade-Plan erleichtert die Systemupgrade-Planung. Detaillierte Informationen finden Sie auf den Oracle-Support-Webseiten – geben Sie einfach „Get Proactive“ in die Suchmaske ein.

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  • Two Free Training Webcasts Open for Registration

    - by KKline
    We've got two sessions that you need to sign up for right away. The upcoming webcast for Oracle-oriented folks has huge registration numbers. So get in while you still can before we hit the limit of what LiveMeeting can handle. Pain of the Week: SQL Server for the Oracle DBA Webcast: SQL Server for the Oracle DBA Date: Thursday, May 27, 2010 (Just a couple days hence!) Time: 8 a.m. Pacific / 11 a.m. Eastern / 4 p.m. United Kingdom / 5 p.m. Central Europe Duration: 45-60 minutes Cost: FREE In enterprise...(read more)

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  • Ops Center zip documentation

    - by Owen Allen
    If you're operating in a dark site, or are otherwise without easy access to the internet, it can be tricky to get access to the docs. The readme comes along with the product, but that's not exactly the same as the whole doc library. Well, we've put a zip file with the whole doc library contents up on the main doc page. So, if you are in a site without internet access, you can get the zip, extract it, and have a portable version of the site, including the pdf and html versions of all of the docs.

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  • Recommendations for books and training resources covering for Design for Programmers

    - by Jon Hopkins
    Off the back of one of the answers to this question (currently the second highest scoring), it made me think, what's the best way to get developers up to speed on good basic design principals. I'm not talking about making them into graphic designers but some developers almost take pride in ugly UIs, seeing them as unimportant next to the functionality. What primarily interested in are the graphic design elements rather than the usability aspects which is pretty well covered by books such as Don't Make Me Think. Use of white space, emphasis, font selection and a million other things I'm probably not even aware of. I know people are often seen as artistic or not artistic but surely the basics can be taught and someone has written a book covering this?

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  • SketchFlow Training Videos

    Ready to learn how you can create interactive prototypes with SketchFlow in Expression Blend 3? Get started with this 12-part series with downloadable guide and files....Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • Fraud Detection with the SQL Server Suite Part 2

    - by Dejan Sarka
    This is the second part of the fraud detection whitepaper. You can find the first part in my previous blog post about this topic. My Approach to Data Mining Projects It is impossible to evaluate the time and money needed for a complete fraud detection infrastructure in advance. Personally, I do not know the customer’s data in advance. I don’t know whether there is already an existing infrastructure, like a data warehouse, in place, or whether we would need to build one from scratch. Therefore, I always suggest to start with a proof-of-concept (POC) project. A POC takes something between 5 and 10 working days, and involves personnel from the customer’s site – either employees or outsourced consultants. The team should include a subject matter expert (SME) and at least one information technology (IT) expert. The SME must be familiar with both the domain in question as well as the meaning of data at hand, while the IT expert should be familiar with the structure of data, how to access it, and have some programming (preferably Transact-SQL) knowledge. With more than one IT expert the most time consuming work, namely data preparation and overview, can be completed sooner. I assume that the relevant data is already extracted and available at the very beginning of the POC project. If a customer wants to have their people involved in the project directly and requests the transfer of knowledge, the project begins with training. I strongly advise this approach as it offers the establishment of a common background for all people involved, the understanding of how the algorithms work and the understanding of how the results should be interpreted, a way of becoming familiar with the SQL Server suite, and more. Once the data has been extracted, the customer’s SME (i.e. the analyst), and the IT expert assigned to the project will learn how to prepare the data in an efficient manner. Together with me, knowledge and expertise allow us to focus immediately on the most interesting attributes and identify any additional, calculated, ones soon after. By employing our programming knowledge, we can, for example, prepare tens of derived variables, detect outliers, identify the relationships between pairs of input variables, and more, in only two or three days, depending on the quantity and the quality of input data. I favor the customer’s decision of assigning additional personnel to the project. For example, I actually prefer to work with two teams simultaneously. I demonstrate and explain the subject matter by applying techniques directly on the data managed by each team, and then both teams continue to work on the data overview and data preparation under our supervision. I explain to the teams what kind of results we expect, the reasons why they are needed, and how to achieve them. Afterwards we review and explain the results, and continue with new instructions, until we resolve all known problems. Simultaneously with the data preparation the data overview is performed. The logic behind this task is the same – again I show to the teams involved the expected results, how to achieve them and what they mean. This is also done in multiple cycles as is the case with data preparation, because, quite frankly, both tasks are completely interleaved. A specific objective of the data overview is of principal importance – it is represented by a simple star schema and a simple OLAP cube that will first of all simplify data discovery and interpretation of the results, and will also prove useful in the following tasks. The presence of the customer’s SME is the key to resolving possible issues with the actual meaning of the data. We can always replace the IT part of the team with another database developer; however, we cannot conduct this kind of a project without the customer’s SME. After the data preparation and when the data overview is available, we begin the scientific part of the project. I assist the team in developing a variety of models, and in interpreting the results. The results are presented graphically, in an intuitive way. While it is possible to interpret the results on the fly, a much more appropriate alternative is possible if the initial training was also performed, because it allows the customer’s personnel to interpret the results by themselves, with only some guidance from me. The models are evaluated immediately by using several different techniques. One of the techniques includes evaluation over time, where we use an OLAP cube. After evaluating the models, we select the most appropriate model to be deployed for a production test; this allows the team to understand the deployment process. There are many possibilities of deploying data mining models into production; at the POC stage, we select the one that can be completed quickly. Typically, this means that we add the mining model as an additional dimension to an existing DW or OLAP cube, or to the OLAP cube developed during the data overview phase. Finally, we spend some time presenting the results of the POC project to the stakeholders and managers. Even from a POC, the customer will receive lots of benefits, all at the sole risk of spending money and time for a single 5 to 10 day project: The customer learns the basic patterns of frauds and fraud detection The customer learns how to do the entire cycle with their own people, only relying on me for the most complex problems The customer’s analysts learn how to perform much more in-depth analyses than they ever thought possible The customer’s IT experts learn how to perform data extraction and preparation much more efficiently than they did before All of the attendees of this training learn how to use their own creativity to implement further improvements of the process and procedures, even after the solution has been deployed to production The POC output for a smaller company or for a subsidiary of a larger company can actually be considered a finished, production-ready solution It is possible to utilize the results of the POC project at subsidiary level, as a finished POC project for the entire enterprise Typically, the project results in several important “side effects” Improved data quality Improved employee job satisfaction, as they are able to proactively contribute to the central knowledge about fraud patterns in the organization Because eventually more minds get to be involved in the enterprise, the company should expect more and better fraud detection patterns After the POC project is completed as described above, the actual project would not need months of engagement from my side. This is possible due to our preference to transfer the knowledge onto the customer’s employees: typically, the customer will use the results of the POC project for some time, and only engage me again to complete the project, or to ask for additional expertise if the complexity of the problem increases significantly. I usually expect to perform the following tasks: Establish the final infrastructure to measure the efficiency of the deployed models Deploy the models in additional scenarios Through reports By including Data Mining Extensions (DMX) queries in OLTP applications to support real-time early warnings Include data mining models as dimensions in OLAP cubes, if this was not done already during the POC project Create smart ETL applications that divert suspicious data for immediate or later inspection I would also offer to investigate how the outcome could be transferred automatically to the central system; for instance, if the POC project was performed in a subsidiary whereas a central system is available as well Of course, for the actual project, I would repeat the data and model preparation as needed It is virtually impossible to tell in advance how much time the deployment would take, before we decide together with customer what exactly the deployment process should cover. Without considering the deployment part, and with the POC project conducted as suggested above (including the transfer of knowledge), the actual project should still only take additional 5 to 10 days. The approximate timeline for the POC project is, as follows: 1-2 days of training 2-3 days for data preparation and data overview 2 days for creating and evaluating the models 1 day for initial preparation of the continuous learning infrastructure 1 day for presentation of the results and discussion of further actions Quite frequently I receive the following question: are we going to find the best possible model during the POC project, or during the actual project? My answer is always quite simple: I do not know. Maybe, if we would spend just one hour more for data preparation, or create just one more model, we could get better patterns and predictions. However, we simply must stop somewhere, and the best possible way to do this, according to my experience, is to restrict the time spent on the project in advance, after an agreement with the customer. You must also never forget that, because we build the complete learning infrastructure and transfer the knowledge, the customer will be capable of doing further investigations independently and improve the models and predictions over time without the need for a constant engagement with me.

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  • 2nd JULY 2013: Oracle Database 12c Technical Training Webcast

    - by Cinzia Mascanzoni
    This session will focus on the specific needs of our Oracle partner community and developers. We'll provide insight into the many features and capabilities your customers will be looking to leverage in their own environments. Topics include: Consolidation and Cloud Strategies Deep dive into the key Database Options Migrating to Oracle Database 12c Click here for details on how to join the webcast.

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  • Center an Html page with CSS

    - by csmith18119
    I always have to google this whenever I need it.  So instead of searching every time I am putting it here.  I originally got this from Reign Water Designs.  Check the link here: http://www.reignwaterdesigns.com/ad/tidbits/hacks/css_center.shtml First This will only work if the DOCTYPE is XHTML Transitional or Strict. IT WILL NOT WORK if your doctype is HTML 4.x. Here is an example of what it should look like: <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en"> NEXT! Put this at the top of your CSS file. #html, body { top: 0px; right: 0px; bottom: 0px; left: 0px; width:980px; height: 100%; margin: auto; }

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  • I can't open Ubuntu Software Center

    - by user165700
    I downloaded google chrome that was made for my computer from https://dl.google.com/linux/direct/google-chrome-stable_current_amd64.deb. For some reason after I installed I can't open. Also in the corner where the time and other things are there's this red circle with a white dash in the middle of it. It says "An error occured, please run package manager from the right click menu or apt-get in a terminal to see what is wrong. The error message was: 'Unknown Error:''(E:The package google-chrome-stable needs to be reinstalled,but I can't find an archive for it.)' This usually means that your installed packages have unmet dependencies.

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  • I feel stuck in the center of Python, How to get past beginner

    - by Isov5
    I really apologize if this doesn't follow the S.O rules but I need a little help, I personally still classify myself as a beginner in python, Yet I've wrote a very small and VERY SURE impractical program for my boss to use. I know I'm still a beginner because simple things still perplex me but every book I read for beginners honestly just rehashes what I do already know but every 'more advanced' book doesn't really allow me to learn, they depend on example files and I never really understand why they built 'said' function or 'said' class. So onto my question... Is there any recommendations on a book or ANYTHING that pushes me out of this stage, I've used head first and normally they are really good but my issue there is they have me back tracking just to move forward again, It worked in HTML but its confusing in Python, basically I think I need to build a program while following along, Again I like HeadFirst's style but I need something that isn't going to make me have to remember one thing just to forget it... for record, I've checked into some O'Reilly books

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  • VS 2010, Silverlight, WP 7, Azure, F#, jQuery & more take Center Stage at India's Definitive Microso

    Microsoft has announced a slew of new and exciting releases that will help you take your code to the next level in 2010. As one of the longest running independent developer conferences in India, GIDS.NET at the Great Indian Developer Summit 2010 is uniquely positioned to provide a blend of practical, pragmatic and immediately applicable knowledge and a glimpse of the future of technology. At GIDS.NET, 0n 20 April 2010 in Bangalore, expert speakers will address a wide range of topics, including .NET...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • FrameworkFolders support for WebCenter Portal

    - by Justin Paul-Oracle
    Oracle WebCenter Content Server includes components that provide a hierarchical folder interface, similar to a conventional file system, for organizing and managing some or all of the content in the repository. We used Contribution Folders (folders_g) which is being replaced by the new Folders (FrameworkFolders) component. The newer FrameworkFolders component fixes a number of limitations that folders_g had and adds a ton of new features. If you have played with the WebCenter Content mobile app, you will notice that it uses FrameworkFolders too. WebCenter Portal requires the use of the folders_g component. Given the fact that folders_g and FrameworkFolders component do not go well together and must never be enabled together on any system, you could never use the new features if you planned to use integrate Content with Portal. I still remember presenting a demo with a colleague for a client and he was showing off the mobile capabilities in Portal (which are pretty impressive by the way) and was getting all the glory; while I was sitting back wanting to show off the Content app but could not (no FrameworkFolders). Not any more; Oracle has released bundle patches for both WebCenter Content and Portal in April 2014 which bring home the support for FrameworkFolders. These patches will bring these products to version 11.1.1.8.3. You can enable support for FrameworkFolders on new Content and Portal installations where the folders_g component has never been enabled using the following patches: Download and apply the WebCenter Content MLR03 patch 18088049. Download and apply the WebCenter Portal BP3 patch 18085041. Download and apply the WebCenterConfigure component patch 18387955. Before applying this patch on the Content Server ensure that WebCenter Content MLR03 patch 18088049 has already been applied. You can find detailed instructions on how to enable FrameworkFolders support in the Oracle® Fusion Middleware Installation Guide for Oracle WebCenter Portal 11g Release 1 (11.1.1.8.3). There may be another bundle patches release (version 11.1.1.8.4) for many FMW products (including WebCenter Portal) in July 2014 which could further enhance the FrameworkFolders support.

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  • Commerce Anywhere...Where the Web, Store, Mobile, Social and Call Center Come Together

    - by divya.malik
    I am pleased to introduce guest blogger, Bill Zujewski today. Bill has just joined the Oracle CRM Product Marketing team as part of our recent ATG acquisition. Based in Cambridge, MA Bill was the VP of Product Marketing for ATG and collaborated on eCommerce strategy with some of the best brands in the world. Welcome Bill!! BY BILL ZUJEWSKI "Times are a changing"...or so the song goes. Not long ago, eCommerce just meant having a cool brand and a slick website. Today, customers expect much more... what I think they really want...Commerce Anywhere...a seamless, consistent and personal way to interact or transact business with you and your products, whether they start on the web, go into a store, talk over the phone, access products via their mobile device or on their favorite social media site. They want one more thing... for you to remember them and their history with you... so they can be treated more intelligently and not have to repeat previous interactions. It makes sense to me, I want it too... it saves me time and money. I work with many companies that are trying to understand how to evolve their business structure and technology solutions to meet the challenges of Commerce Anywhere. My advice ... think differently and take a more holistic approach to the customer experience and the cross-channel selling solution. Stop integrating siloed legacy systems and start thinking about a single platform as your new foundation... the e-Commerce platform. I recently wrote a new white paper, Commerce Anywhere - A Business and Technology ! Strategy to Maximize Cross- channel Commerce Growth to help our customers better understand how to create that "Commerce Anywhere" customer experience that customers really want. The paper offers practical insights into an IT transformation that can help you leverage a commerce platform to go beyond the web store front and instead use it to enable rapid expansion into mobile apps, new in-store apps, and interact with your customers through social commerce. Let me know what you think by posting a comment on this blog.

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  • FREE Technical Training on Windows Server 2012 Virtualization / Hyper-V / Private Cloud

    - by KeithMayer
    Microsoft Learning partnered with the Microsoft Server and Tools team and Developer and Platform Evangelism (DPE) to deliver the “Windows Server 2012 Jump Start: Preparing for the Datacenter Evolution” on June 20-21, 2012. Thanks to an amazing product and a phenomenal team effort, this event shattered two Jump Start records with 2,064 attendees from 103 different countries and extremely positive event feedback! We are excited to announce the release of the HD-quality video recordings available on TechNet Videos now!For complete details: http://aka.ms/TrainWS12JSIf I can help with any other learning topics, please feel free to connect with me and let me know!HTH,Keith http://keithmayer.com | Twitter: @KeithMayer | LinkedIn: http://linkedin.com/in/KeithM

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  • The Ubuntu Advantage Service right for my non-profit?

    - by Robert
    My small 5 computer office currently runs on Ubuntu. 2 of the desktops run Windows7 in Sun Virtualbox software, and are used for Quickbooks. I am going off to college, and I am looking for a paid tech support solution to replace my IT position. I have an approx $300/mth budget, and I am wiling to discuss higher rates. Everyone in the office is currently comfortable with regular desktop usage, but I am handling all of the software installation and updates. I was hoping to get a total support package for all of their tech related questions, but I cannot find any services which will support linux. Is the Ubuntu Advantage Service something which can take my place? They would mostly need network help, printer help, and an occasional software compatibly troubleshooting session. If this is not a solution, does anyone know of a tech support forum/hotline which would cover all of this? Thank you for reading.

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