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  • Does Java have a .new operator?

    - by chickeninabiscuit
    I came across this code today whilst reading Accelerated GWT (Gupta) - page 151. public static void getListOfBooks(String category, BookStore bookStore) { serviceInstance.getBooks(category, bookStore.new BookListUpdaterCallback()); } public static void storeOrder(List books, String userName, BookStore bookStore) { serviceInstance.storeOrder(books, userName, bookStore.new StoreOrderCallback()); } What are those new operators doing there? I've never seen such syntax, can anyone explain?

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  • How to make the WebBrowserto scroll up when new content is appended to the bottom of the page.

    - by Java Doe
    In order to achieve this effect, I would like to know how I can make the WebBrowser to scroll up when new content is added to the HTML page? "Allow more entries to be displayed in the view: When the user clicks more, additional entries should be displayed in addition to the ones which are already displayed. The code should cause the UI to scroll such that the first entry of the "more" set is on top". I am using com.ibm.rcp.browser.service.WebBrowser which is similar to SWT WebBrowser.

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  • Performance difference in for loop condition?

    - by CSharperWithJava
    Hello all, I have a simple question that I am posing mostly for my curiousity. What are the differences between these two lines of code? (in C++) for(int i = 0; i < N, N > 0; i++) for(int i = 0; i < N && N > 0; i++) The selection of the conditions is completely arbitrary, I'm just interested in the differences between , and &&. I'm not a beginner to coding by any means, but I've never bothered with the comma operator. Are there performance/behavior differences or is it purely aesthetic? One last note, I know there are bigger performance fish to fry than a conditional operator, but I'm just curious. Indulge me. Edit Thanks for your answers. It turns out the code that prompted this question had misused the comma operator in the way I've described. I wondered what the difference was and why it wasn't a && operator, but it was just written incorrectly. I didn't think anything was wrong with it because it worked just fine. Thanks for straightening me out.

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  • c++ specialized overload?

    - by acidzombie24
    -edit- i am trying to close the question. i solved the problem with boost::is_base_and_derived In my class i want to do two things. 1) Copy int, floats and other normal values 2) Copy structs that supply a special copy function (template T copyAs(); } the struct MUST NOT return int's unless i explicitly say ints. I do not want the programmer mistaking the mistake by doing int a = thatClass; -edit- someone mention classes dont return anything, i mean using the operator Type() overload. How do i create my copy operator in such a way i can copy both 1) ints, floats etc and the the struct restricted in the way i mention in 2). i tried doing template <class T2> T operator = (const T2& v); which would cover my ints, floats etc. But how would it differentiate from structs? so i wrote T operator = (const SomeGenericBase& v); The idea was the GenericBase would be unsed instead then i can do v.Whatever. But that backfires bc the functions i want wouldnt exist, unless i use virtual, but virtual templates dont exist. Also i would hate to use virtual I think the solution is to get rid of ints and have it convert to something that can do .as(). So i wrote something up but now i have the same problem, how does that differentiate ints and structs that have the .as() function template?

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  • C++ compiler unable to find function (namespace related)

    - by CS student
    I'm working in Visual Studio 2008 on a C++ programming assignment. We were supplied with files that define the following namespace hierarchy (the names are just for the sake of this post, I know "namespace XYZ-NAMESPACE" is redundant): (MAIN-NAMESPACE){ a bunch of functions/classes I need to implement... (EXCEPTIONS-NAMESPACE){ a bunch of exceptions } (POINTER-COLLECTIONS-NAMESPACE){ Set and LinkedList classes, plus iterators } } The MAIN-NAMESPACE contents are split between a bunch of files, and for some reason which I don't understand the operator<< for both Set and LinkedList is entirely outside of the MAIN-NAMESPACE (but within Set and LinkedList's header file). Here's the Set version: template<typename T> std::ostream& operator<<(std::ostream& os, const MAIN-NAMESPACE::POINTER-COLLECTIONS-NAMESPACE::Set<T>& set) Now here's the problem: I have the following data structure: Set A Set B Set C double num It's defined to be in a class within MAIN-NAMESPACE. When I create an instance of the class, and try to print one of the sets, it tells me that: error C2679: binary '<<' : no operator found which takes a right-hand operand of type 'const MAIN-NAMESPACE::POINTER-COLLECTIONS-NAMESPACE::Set' (or there is no acceptable conversion) However, if I just write a main() function, and create Set A, fill it up, and use the operator- it works. Any idea what is the problem? (note: I tried any combination of using and include I could think of).

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  • Week in Geek: New Security Flaw Confirmed for Internet Explorer Edition

    - by Asian Angel
    This week we learned how to use a PC to stay entertained while traveling for the holidays, create quality photo prints with free software, share links between any browser and any smartphone, create perfect Christmas photos using How-To Geek’s 10 best how-to photo guides, and had fun decorating Firefox with a collection of Holiday 2010 Personas themes. Photo by Repoort. Random Geek Links Photo by Asian Angel. Critical 0-Day Flaw Affects All Internet Explorer Versions, Microsoft Warns Microsoft has confirmed a zero-day vulnerability affecting all supported versions of Internet Explorer, including IE8, IE7 and IE6. Note: Article contains link to Microsoft Security Advisory detailing two work-arounds until a security update is released. Hackers targeting human rights, indie media groups Hackers are increasingly hitting the Web sites of human rights and independent media groups in an attempt to silence them, says a new study released this week by Harvard University’s Berkman Center for Internet & Society. OpenBSD: audits give no indication of back doors So far, the analyses of OpenBSD’s crypto and IPSec code have not provided any indication that the system contains back doors for listening to encrypted VPN connections. But the developers have already found two bugs during their current audits. Sophos: Beware Facebook’s new facial-recognition feature Facebook’s new facial recognition software might result in undesirable photos of users being circulated online, warned a security expert, who urged users to keep abreast with the social network’s privacy settings to prevent the abovementioned scenario from becoming a reality. Microsoft withdraws flawed Outlook update Microsoft has withdrawn update KB2412171 for Outlook 2007, released last Patch Tuesday, after a number of user complaints. Skype: Millions still without service Skype was still working to right itself going into the holiday weekend from a major outage that began this past Wednesday. Mozilla improves sync setup and WebGL in Firefox 4 beta 8 Firefox 4.0 beta 8 brings better support for WebGL and introduces an improved setup process for Firefox Sync that simplifies the steps for configuring the synchronization service across multiple devices. Chrome OS the litmus test for cloud The success or failure of Google’s browser-oriented Chrome OS will be the litmus test to decide if the cloud is capable of addressing user needs for content and services, according to a new Ovum report released Monday. FCC Net neutrality rules reach mobile apps The Federal Communications Commission (FCC) finally released its long-expected regulations on Thursday and the related explanations total a whopping 194 pages. One new item that was not previously disclosed: mobile wireless providers can’t block “applications that compete with the provider’s” own voice or video telephony services. KDE and the Document Foundation join Open Invention Network The KDE e.V. and the Document Foundation (TDF) have both joined the Open Invention Network (OIN) as licensees, expanding the organization’s roster of supporters. Report: SEC looks into Hurd’s ousting from HP The scandal surrounding Mark Hurd’s departure from the world’s largest technology company in August has officially drawn attention from the U.S. Securities and Exchange Commission. Report: Google requests delay of new Google TVs Google TV is apparently encountering a bit of static that has resulted in a programming change. Geek Video of the Week This week we have a double dose of geeky video goodness for you with the original Mac vs PC video and the trailer for the sequel. Photo courtesy of Peacer. Mac vs PC Photo courtesy of Peacer. Mac vs PC 2 Trailer Random TinyHacker Links Awesome Tools To Extract Audio From Video Here’s a list of really useful, and free tools to rip audio from videos. Getting Your iPhone Out of Recovery Mode Is your iPhone stuck in recovery mode? This tutorial will help you get it out of that state. Google Shared Spaces Quickly create a shared space and collaborate with friends online. McAfee Internet Security 2011 – Upgrade not worthy of a version change McAfee has released their 2011 version of security products. And as this review details, the upgrades are minimal when compared to their 2010 products. For more information, check out the review. 200 Countries Plotted Hans Rosling’s famous lectures combine enormous quantities of public data with a sport’s commentator’s style to reveal the story of the world’s past, present and future development. Now he explores stats in a way he has never done before – using augmented reality animation. Super User Questions Enjoy looking through this week’s batch of popular questions and answers from Super User. How to restore windows 7 to a known working state every time it boots? Is there an easy way to mass-transfer all files between two computers? Coffee spilled inside computer, damaged hard drive Computer does not boot after ram upgrade Keyboard not detected when trying to install Ubuntu 10.10 How-To Geek Weekly Article Recap Have you had a super busy week while preparing for the holiday weekend? Then here is your chance to get caught up on your reading with our five hottest articles for the week. Ask How-To Geek: Rescuing an Infected PC, Installing Bloat-free iTunes, and Taming a Crazy Trackpad How to Use the Avira Rescue CD to Clean Your Infected PC Eight Geektacular Christmas Projects for Your Day Off VirtualBox 4.0 Rocks Extensions and a Simplified GUI Ask the Readers: How Many Monitors Do You Use with Your Computer? One Year Ago on How-To Geek Here are more great articles from one year ago for you to read and enjoy during the holiday break. Enjoy Distraction-Free Writing with WriteMonkey Shutter is a State of Art Screenshot Tool for Ubuntu Get Hex & RGB Color Codes the Easy Way Find User Scripts for Your Favorite Websites the Easy Way Access Your Unsorted Bookmarks the Easy Way (Firefox) The Geek Note That “wraps” things up for this week and we hope that everyone enjoys the rest of their holiday break! Found a great tip during the break? Then be sure to send it in to us at [email protected]. Photo by ArSiSa7. Latest Features How-To Geek ETC How to Use the Avira Rescue CD to Clean Your Infected PC The Complete List of iPad Tips, Tricks, and Tutorials Is Your Desktop Printer More Expensive Than Printing Services? 20 OS X Keyboard Shortcuts You Might Not Know HTG Explains: Which Linux File System Should You Choose? HTG Explains: Why Does Photo Paper Improve Print Quality? Simon’s Cat Explores the Christmas Tree! [Video] The Outdoor Lights Scene from National Lampoon’s Christmas Vacation [Video] The Famous Home Alone Pizza Delivery Scene [Classic Video] Chronicles of Narnia: The Voyage of the Dawn Treader Theme for Windows 7 Cardinal and Rabbit Sharing a Tree on a Cold Winter Morning Wallpaper An Alternate Star Wars Christmas Special [Video]

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  • BPEL 11.1.1.2 Certified for Prebuilt E-Business Suite 12.1.3 SOA Integrations

    - by Steven Chan
    A new certification was released simultaneously with the E-Business Suite 12.1.3 Maintenance Pack late last year:  the use of BPEL 11g Version 11.1.1.2 with E-Business Suite 12.1.3.  There are two major options for SOA-related integrations for the E-Business Suite:Custom integrations using the Oracle Application Server (SOA) Adapter for Oracle ApplicationsPrebuilt SOA integrations for E-Business Suite using BPEL Process ManagerFor more background about these two options, please see this article:BPEL 10.1.3.5 Certified for Prebuilt E-Business Suite 12 SOA Integrations

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  • More New JDeveloper/ADF Blogs - Dec 2010 Edition

    - by shay.shmeltzer
    It's only been a month since my last new bloggers update, but over this month I came across several other new blogs so here is a few more to add to your RSS reader: JDev and ADF QA Team ADF Code Corner Code Harvest JDeveloper PMs Blog Don Kleppinger Amit Seth Kishore Amir Hossein Khanof Oracle ADF Notebook Gerry O'D Muhammed Soyer Thanks for all the developers who are sharing their experience and helping advance the ADF community. As always we are trying to keep tracking these blogs for entries and you can find those on the JDeveloper tweet, facebook and blog roll.Twitter , Facebook , Blogs

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  • Oracle Unveils Oracle’s Primavera Inspire for SAP 8.0

    - by Sylvie MacKenzie, PMP
    “To successfully manage large capital projects and maintenance operations, organizations need clear visibility into materials, resources, schedule and financial information,” said Yasser Mahmud, vice president, Oracle’s Primavera Global Business Unit. “With the enhancements delivered in Oracle’s Primavera Inspire for SAP 8.0, partners and customers can benefit from an integrated solution that not only reduces risk, but also helps ensure that projects are completed on-time and within budget. This combination simplifies management and extends customers’ investments in existing SAP project management modules.” Read all about the new release at http://www.oracle.com/us/corporate/press/1666350?sc=OPR-TW

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  • Discoverer 11g (11.1.1.2) Certified with E-Business Suite

    - by Steven Chan
    Discoverer is an ad-hoc query, reporting, analysis, and Web-publishing tool that allows end-users to work directly with Oracle E-Business Suite OLTP data.Discoverer 11g (11.1.1.2) is now certified with Oracle E-Business Suite Release 11i and 12.The latest release of Oracle Business Intelligence Discoverer 11g offers new functionality, including integration with Oracle Business Intelligence Enterprise Edition (OBIEE), published Discoverer Webservice APIs, integration with Oracle WebCenter, integration with Oracle WebLogic Server, integration with Enterprise Manager (Fusion Middleware Control) and improved performance and scalability.

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  • Business Continuity for EBS Using Oracle 11g Physical Standby DB

    - by Steven Chan
    Our Applications Technology Group database architects have released two new documents covering the use of Oracle Data Guard to create physical standby databases for Oracle E-Business Suite environments:Business Continuity for Oracle E-Business Release 12 Using Oracle 11g Physical Standby Database (Note 1070033.1)Business Continuity for Oracle E-Business Release 11i Using Oracle 11g Physical Standby Database (Note 1068913.1)

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  • Puppet classes out of order despite explicit arrow operator use

    - by Alexandr Kurilin
    Absolute puppet beginner here. I'm experiencing an interesting behavior with my puppet manifests and would love to know what I'm doing wrong. Let's for example say I'm configuring the instance with the following ordered classes: class { 'update_system': } -> class { 'facter': } -> class { 'user_sshkey': user => 'ubuntu', type => 'rsa', } -> class { 'tmux': user => 'ubuntu', } -> class { 'vim': user => 'ubuntu', } -> class { 'bashrc': user => 'ubuntu' } -> notify {"Configuring DB role":} -> class { 'postgresql': } when I run the manifest with the --debug switch, by looking at notify statements I can see the classes be executed in the following order: 1. update_system starts 2. a cron type inside of postgresql class (the very **last** class in that ordered list above) is executed 3. postgres::install starts 5. facter starts installing 6. postgres::configure and postgres::service start 7. the vim class is executed 8. "Configuring DB role" notification is made. All the way at the end here. etc Basically the thing is all over the place, the order doesn't seem to follow the arrow operators in any way. I'm guessing I'm missing something here that would force the classes to execute one at a time. Could it be that I'm missing some kind of anchor pattern here? Invalid containment?

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  • Using Oracle Database's 11gR2 New ASM Features During ASM Migration

    Oracle Database 11gR2 offers several new Automatic Storage Management features for managing both Oracle database files as well as files stored within its new ASM Clustered File System. This article illustrates how to upgrade an Oracle database quickly and efficiently from version 11gR1 to 11gR2 and then migrate all of its database files so they&#146;re resident within ASM-managed storage.

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  • Play a New Random Game Each Day in Chrome

    - by Asian Angel
    Being able to unwind for a few moments each day can make the time pass so much better and help you feel refreshed. If your favorite method for relaxing is playing a quick game, then join us as we take a look at the Random Games from MyGiochi.net extension for Google Chrome. Random Games from MyGiochi.net in Action The really great thing about this extension is that each day you can have a new random game to play. If you love variety this is definitely going to be a perfect match for you. We got “Power Golf” as our random game of the day. Here is a look at things once we got started…this one can be a lot of fun to play. Time to move on to the third hole now… What if you want something different from the game available on any given day? In the upper right corner you will find links for “game categories” that you can look through (clicking on the links will open a new tab). Since the links are in Italian you might need to experiment a little bit to find the category that you want to browse through. We chose the “Games for Girls Category”. With Chrome’s new built in “Translation Bar” you can easily switch the page over to the language of your choice. Note: Translation Bar available in Dev Channel releases. Ready to choose a fun game to play! You really can have a lot of fun with the games available at My Giochi. With our “game of the day” we had a second option for other games to try. More games equals more fun! Conclusion If playing online games is your favorite way to relax then the MyGiochi.net extension will make a great addition to your browser. Have fun with all of those new games each day! Links Download the Random Games from MyGiochi.net extension (Google Chrome Extensions) Similar Articles Productive Geek Tips Geek Fun: Play Alien Arena the Free FPS GamePlay Avalanche!! in Google ChromeFriday Fun: Get Your Mario OnFriday Fun: Play Bubble QuodFriday Fun: 13 Days in Hell TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 PCmover Professional How to Browse Privately in Firefox Kill Processes Quickly with Process Assassin Need to Come Up with a Good Name? Try Wordoid StockFox puts a Lightweight Stock Ticker in your Statusbar Explore Google Public Data Visually The Ultimate Excel Cheatsheet

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  • Move OWA to new URL

    - by Sadiq Jaffer
    I have a single Exchange 2010 server running all roles. OWA is currently configured for the url https://owa.currentwebsite/owa I'm trying to work out how to move OWA to https://owa.newwebsite/owa Does anyone know of a guide on how to do this? What I've done so far. Created a new zone in public DNS for new website. Created A record for OWA in new zone Created SRV record for autodiscover in new zone Created MX records in new zone Installed new SSL cert onto Exchange server

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  • GDD-BR 2010 [1D] Tim Bray - Android Ecosystem and What's New

    GDD-BR 2010 [1D] Tim Bray - Android Ecosystem and What's New Speaker: Tim Bray Track: Android Time slot: D[13:50 - 14:35] Room: 1 Level: 101 This talk combines an introduction to the Android ecosystem with a description of what's new in it. The ecosystem includes the technology, developer community, Android Market, and of course the huge population of Android users. From: GoogleDevelopers Views: 25 1 ratings Time: 41:40 More in Science & Technology

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  • Summit Old, Summit New, Summit Borrowed...

    - by Rob Farley
    PASS Summit is coming up, and I thought I’d post a few things. Summit Old... At the PASS Summit, you will get the chance to hear presentations by the SQL Server establishment. Just about every big name in the SQL Server world is a regular at the PASS Summit, so you will get to hear and meet people like Kalen Delaney (@sqlqueen) (who just recently got awarded MVP status for the 20th year running), and from all around the world such as the UK’s Chris Webb (@technitrain) or Pinal Dave (@pinaldave) from India. Almost all the household names in SQL Server will be there, including a large contingent from Microsoft. The PASS Summit is by far the best place to meet the legends of SQL Server. And they’re not all old. Some are, but most of them are younger than you might think. ...Summit New... The hottest topics are often about the newest technologies (such as SQL Server 2012). But you will almost certainly learn new stuff about older versions too. But that’s not what I wanted to pick on for this point. There are many new speakers at every PASS Summit, and content that has not been covered in other places. This year, for example, LobsterPot’s Roger Noble (@roger_noble) is giving a presentation for the first time. He’s a regular around the Australian circuit, but this is his first time presenting to a US audience. New Zealand’s Paul White (@sql_kiwi) is attending his first PASS Summit, and will be giving over four hours of incredibly deep stuff that has never been presented anywhere in the US before (I can’t say the world, because he did present similar material in Adelaide earlier in the year). ...Summit Borrowed... No, I’m not talking about plagiarism – the talks you’ll hear are all their own work. But you will get a lot of stuff you’ll be able to take back and apply at work. The PASS Summit sessions are not full of sales-pitches, telling you about how great things could be if only you’d buy some third-party vendor product. It’s simply not that kind of conference, and PASS doesn’t allow that kind of talk to take place. Instead, you’ll be taught techniques, and be able to download scripts and slides to let you perform that magic back at work when you get home. You will definitely find plenty of ideas to borrow at the PASS Summit. ...Summit Blue Yeah – and there’s karaoke. Blue - Jason - SQL Karaoke - YouTube

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  • Distribution upgrade problem "No new release found"

    - by fefe
    I'm using Ubuntu 11.04. The update manager once found the new release 'oneiric', and still shows up this screen when I log on use ssh: Welcome to Ubuntu 11.04 (GNU/Linux 2.6.38-14-generic x86_64) * Documentation: https://help.ubuntu.com/ 0 packages can be updated. 0 updates are security updates. New release 'oneiric' available. Run 'do-release-upgrade' to upgrade to it. Last login: Wed Apr 25 16:22:48 2012 from *** But I didn't upgrade then, and change my apt sources. And now I cannot upgrade to 'oneiric'. do-relase-upgrade shows: $ sudo do-release-upgrade Checking for a new ubuntu release No new release found $ And apt-get dist-upgrade shows: $ sudo apt-get dist-upgrade Reading package lists... Done Building dependency tree Reading state information... Done Calculating upgrade... Done 0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded. $ I can successfully update all my packages. File contents of source.list: $ cat /etc/apt/sources.list ## See sources.list(5) for more information, especialy # Remember that you can only use http, ftp or file URIs deb http://mirrors.tuna.tsinghua.edu.cn/ubuntu/ natty main universe restricted multiverse deb-src http://mirrors.tuna.tsinghua.edu.cn/ubuntu/ natty main universe restricted multiverse deb http://mirrors.tuna.tsinghua.edu.cn/ubuntu/ natty-security universe main multiverse restricted deb-src http://mirrors.tuna.tsinghua.edu.cn/ubuntu/ natty-security universe main multiverse restricted deb http://mirrors.tuna.tsinghua.edu.cn/ubuntu/ natty-updates universe main multiverse restricted deb-src http://mirrors.tuna.tsinghua.edu.cn/ubuntu/ natty-updates universe main multiverse restricted deb http://mirrors.tuna.tsinghua.edu.cn/ubuntu/ natty-backports universe main multiverse restricted deb-src http://mirrors.tuna.tsinghua.edu.cn/ubuntu/ natty-backports universe main multiverse restricted # deb http://ubuntu.dormforce.net/ubuntu/ lucid main universe restricted multiverse # deb-src http://ubuntu.dormforce.net/ubuntu/ lucid main universe restricted multiverse # deb http://ubuntu.dormforce.net/ubuntu/ lucid-security universe main multiverse restricted # deb-src http://ubuntu.dormforce.net/ubuntu/ lucid-security universe main multiverse restricted # deb http://ubuntu.dormforce.net/ubuntu/ lucid-updates universe main multiverse restricted # deb-src http://ubuntu.dormforce.net/ubuntu/ lucid-updates universe main multiverse restricted # CDROMs are managed through the apt-cdrom tool. # deb http://archive.canonical.com lucid partner # deb http://archive.canonical.com lucid-security partner # deb http://archive.canonical.com lucid-updates partner # deb-src http://archive.canonical.com lucid partner # deb-src http://archive.canonical.com lucid-security partner # deb-src http://archive.canonical.com lucid-updates partner #medibuntu repo # deb http://packages.medibuntu.org/ lucid free non-free # deb-src http://packages.medibuntu.org/ lucid free non-free # deb http://extras.ubuntu.com/ubuntu maverick main #Third party developers repository deb http://mirrors.sohu.com/ubuntu/ natty main restricted multiverse universe deb-src http://mirrors.sohu.com/ubuntu/ natty main universe restricted multiverse #Added by software-properties deb http://security.ubuntu.com/ubuntu/ natty-security universe main multiverse restricted deb-src http://mirrors.sohu.com/ubuntu/ natty-security universe main multiverse restricted deb http://mirrors.sohu.com/ubuntu/ natty-updates universe main multiverse restricted deb-src http://mirrors.sohu.com/ubuntu/ natty-updates universe main multiverse restricted File contents of /etc/update-manager/meta-release: $ cat /etc/update-manager/meta-release # default location for the meta-release file [METARELEASE] URI = http://changelogs.ubuntu.com/meta-release URI_LTS = http://changelogs.ubuntu.com/meta-release-lts URI_UNSTABLE_POSTFIX = -development URI_PROPOSED_POSTFIX = -proposed What may be the problem of this?

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  • What's new in the RightNow November 2012 release?

    - by Richard Lefebvre
    What new in the RightNow November 2012? In order to find out, please watch this tutorial with imbedded demonstration or read the November 2012 Release notes.   News Facts The November 2012 release of     Oracle’s RightNow CX Cloud Service marks the completion of development efforts for 2012 and continues Oracle’s commitment to enhancing the Oracle RightNow offering following the acquisition. New release delivers key capabilities designed to help organizations improve customer experiences in order to increase customer acquisition and retention, while reducing total cost of ownership. Part of the Oracle Cloud, Oracle RightNow CX Cloud Service now integrates Oracle RightNow Chat Cloud Service with Oracle Engagement Engine Cloud Service, helping organizations intelligently and proactively engage with customers through the right channel at the right time. Chat solutions have emerged as an important component of a cross-channel customer experience strategy. According to Forrester Research, Inc., chat adoption has risen dramatically between 2009 and 2011 from 19% to 37%, and it has the highest satisfaction level of all customer service channels at 62% satisfaction. (*) To help companies deliver enhanced customer experiences, Oracle has made significant investments in Oracle RightNow Chat Cloud Service throughout 2012. With the addition of rules-based engagement to existing capabilities such as co-browse, mobile chat, and cross-channel knowledge integration with the contact center, all delivered via the cloud, Oracle RightNow Chat Cloud Service is differentiated as the industry-leading chat solution. The Oracle Cloud offers a broad portfolio of software as-a-service applications, including Oracle Customer Service and Support Cloud Service, which is based on the Oracle RightNow CX Cloud Service. New Capabilities Key Oracle RightNow Chat Cloud Service and other cross-channel capabilities include: Chat Business Rules, with over 70 built-in rule conditions, leverage the Oracle Engagement Engine to help enable organizations capture rich visitor data and invoke complex actions and triggers. Chat Business Rules allow granular control over when to engage a customer via the chat channel based on customer behavior, customer profile information and operational information. Click-to-Call provides the option for a customer to engage with a live agent over the phone during the Web browsing experience. Chat Availability Controls provide organizations with the ability to throttle volume through the chat channel based on real-time agent availability and wait time thresholds. This ability to manage the channel more efficiently allows organizations to provide a better experience to customers using the chat channel. Strategic and Operational Chat Channel Analytics provide better insight into channel and agent productivity and utilization and effectiveness with both out-of-the-box reports and ad hoc reports. New chat channel analytics provide comprehensive metrics with full data transparency. Background Service Updates improve high availability metrics for Oracle RightNow Chat Cloud Service during service update periods, setting the industry leading standard for sales and service delivery to customers via the chat channel. Additional Capabilities include: Improved Web developer tools for more efficient self-service user interface design Improved administration for enhanced user sessions management Increased cross-channel community collaboration Enhanced extensibility widgets and syndication management Streamlined content management and analytics capabilities Read the full announcement here

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  • New Partner Certifications at Oracle

    - by Paul Sorensen
    Oracle University and the Oracle Partner Network have teamed to develop a series of partner-focused certifications called the Oracle Certified Specialist (OCS). In this new video from Oracle University, Paul Sorensen provides an overview of these new offerings;WATCH VIDEO (5:37)

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  • VoIP - need setup ip network with our SIP operator

    - by evgeniy.labusnkiy
    Need to make next one: for ex i'm now in UAE, but i need to make a call to my girlfriend who is in Ukraine. I need to find the way how can i make the connection to my home router and make the call from VoIP gateway using my standard phone network in Ukraine. I have some imagination about this, to do like this: Connect to router or VoIP gateway (how? soft?) using inet - Gateway make a call using standard phone line in my country. Any ideas? Best practice? What devices i need to make this? Pay attention that i don't want to use any SIP providers. Thats a lot!

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