Communications: BNSL Unifies The Customer Experience
- by Michael Seback
Hear how BNSL achieved a unified customer experience across channels. BNSL is India's number one telecommunications operator with 70M mobile customers and 20M wired customers. They consolidated 330 different districts and customer experiences into a single customer experience across the contact center, web, email and SMS. Click here to listen to their journey. Read more about Oracle Communications.