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  • git partial pull

    - by KennyTM
    I am maintaining a repository A. Another contributor has cloned A to another repository B. Later, the other contributor added files F, which is irrelevant to me, into B. Now I want to merge changes in B back to A, but without committing F. How to do so?

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  • can't create partial objects with accepts_nested_attributes_for

    - by Isaac Cambron
    I'm trying to build a form that allows users to update some records. They can't update every field, though, so I'm going to do some explicit processing (in the controller for now) to update the model vis-a-vis the form. Here's how I'm trying to do it: Family model: class Family < ActiveRecord::Base has_many :people, dependent: :destroy accepts_nested_attributes_for :people, allow_destroy: true, reject_if: ->(p){p[:name].blank?} end In the controller def check edited_family = Family.new(params[:family]) #compare to the one we have in the db #update each person as needed/allowed #save it end Form: = form_for current_family, url: check_rsvp_path, method: :post do |f| = f.fields_for :people do |person_fields| - if person_fields.object.user_editable = person_fields.text_field :name, class: "person-label" - else %p.person-label= person_fields.object.name The problem is, I guess, that Family.new(params[:family]) tries to pull the people out of the database, and I get this: ActiveRecord::RecordNotFound in RsvpsController#check Couldn't find Person with ID=7 for Family with ID= That's, I guess, because I'm not adding a field for family id to the nested form, which I suppose I could do, but I don't actually need it to load anything from the database for this anyway, so I'd rather not. I could also hack around this by just digging through the params hash myself for the data I need, but that doesn't feel a slick. It seems nicest to just create an object out of the params hash and then work with it. Is there a better way? How can I just create the nested object?

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  • mvc partial views loses track of the images folder when using jquery

    - by jvelez
    This is what I have and it works: $(function(){ $('.slide-out-div').tabSlideOut({ tabHandle: '.handle', //class of the element that will become your tab pathToTabImage: 'http://mhmiisdev2/images/contact_tab.gif', //path to the image for the tab //Optionally can be set using css imageHeight: '122px', //height of tab image //Optionally can be set using css imageWidth: '40px', //width of tab image //Optionally can be set using css tabLocation: 'right', //side of screen where tab lives, top, right, bottom, or left speed: 300, //speed of animation action: 'click', //options: 'click' or 'hover', action to trigger animation topPos: '200px', //position from the top/ use if tabLocation is left or right leftPos: '20px', //position from left/ use if tabLocation is bottom or top fixedPosition: true //options: true makes it stick(fixed position) on scroll }); }); This is what I want and it doesnt work when I change from one controller to another controller. NOTICE THE IMAGE PATH IS NOT ABSOLUTE $(function(){ $('.slide-out-div').tabSlideOut({ tabHandle: '.handle', //class of the element that will become your tab pathToTabImage: '/images/contact_tab.gif', //path to the image for the tab //Optionally can be set using css imageHeight: '122px', //height of tab image //Optionally can be set using css imageWidth: '40px', //width of tab image //Optionally can be set using css tabLocation: 'right', //side of screen where tab lives, top, right, bottom, or left speed: 300, //speed of animation action: 'click', //options: 'click' or 'hover', action to trigger animation topPos: '200px', //position from the top/ use if tabLocation is left or right leftPos: '20px', //position from left/ use if tabLocation is bottom or top fixedPosition: true //options: true makes it stick(fixed position) on scroll }); }); the html for completeness.... <div class="slide-out-div"> <a class="handle" href="http://link-for-non-js-users.html">Content</a> <h3>Medical Variance Reports</h3> <div> <ul> <li><a href="http://mhmssrs2/Reports/Pages/Report.aspx?" target="_blank">Individual Medicines</a></li> </ul> </div> </div> I suspect somehow pathToTabImage: /images/contact_tab.gif' loses its context when browsing throught controllers. Help me understand...

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  • JSF: Using same jsp page for different outcomes

    - by ComputerPilot
    Would it be possible to use a navigation-case as shown below with the same view-id but different from-outcomes? In the managed bean, I wanted to compare the from-outcome values and decide on the group panel that I would display on the page. How can I get the from-outcome value in my managed bean? <navigation-case> <from-outcome>modifyphone</from-outcome> <to-view-id>/modifytelephone.jsp</to-view-id> </navigation-case> <navigation-case> <from-outcome>confirmmodifyphone</from-outcome> <to-view-id>/modifytelephone.jsp</to-view-id> </navigation-case> <navigation-case> <from-outcome>submitmodifyphone</from-outcome> <to-view-id>/modifytelephone.jsp</to-view-id> </navigation-case>

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  • Upadate panel's child controls are not causing partial postback, the whole page gets reloaded with a

    - by Akshay
    I have put several buttons and panels in my update panel. I also have a script manager on that page. now when I click on any of the buttons then the functionality is working fine but problem is that the complete page gets reloaded witha a flick, instead of updating the update panel only. I have set the "children as trigger" property of update panel "true". please help.

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  • NHibernate Partial Update

    - by bleevo
    Is there a way in NHibernate to start with an unproxied model var m = new Model() { ID = 1 }; m.Name = "test"; //Model also has .LastName and .Age Now save this model only updating Name without first selecting the model from the session?

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  • Passing partial arguments in tcshell

    - by R S
    Hey, I'm writing a shell script (tcsh) that is supposed to received 3 parameters or more. The first 3 are to be passed to a program, and the rest are supposed to be passed to another program. All in all the script should look something like: ./first_program $1 $2 $3 ./second program [fourth or more] The problem is that I don't know how to do the latter - pass all parameters that are after the third.

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  • How can I customize my layout.xml from code before calling setContentView(View) function?

    - by Marton_hun
    I would like to customize my layout definition (declared in my_layout.xml file) from code. Unfortunately I can use findViewById() function to find the specific views (defined in my_layout.xml file) and customize them from code only after I called setContentView(R.layout.my_layout). But what if I want to customize my layout first, before calling setContentView()? How can I access the specific views before calling setContentView()?

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  • In linux, is it possible to do partial reads on a regular file

    - by Jimm
    I need to write an application that spits out log entries to a regular file at a very fast rate. Also, there will be another process, that can read the same file concurrently at the time, other process would be writing to it. I have following questions How does read() determine EOF, specially in the case, where the underlying file could be concurrently being modified? Is it possible for read() to return partially written data from the other process write? For example, the write process wrote half a line and read would pick that half line and return? The application would be written in C on linux 2.6.x using Ex4 filesystem UPDATE: Below link points to the patch, that locks inode in EXT4, before reading and writing. http://patchwork.ozlabs.org/patch/91834/

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  • mysql like issue on partial match

    - by ubercooluk
    Im having a mysql query like this SELECT group_name FROM t_groups WHERE group_name LIKE '%PCB%'; The results are group_name ------------ PCB Full size PCB Another query, SELECT group_name FROM t_groups WHERE group_name LIKE '%PCB-123%'; group_name ----------- PCB-123 How can i use a query that will show all the three results ?,I mean i need to get all the results that starts or contains PCB

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  • Find Search Replace from landmark to landmark - including everything in between

    - by Erick Tronboll
    Appreciate some Jedi help... I have the following string: gi|374638939|gb|AEZ55452.1| myosin light chain 2, partial [Batrachoseps major] AAMGR repeating sporadically throughout my document and want to remove everything from: gi|37463 to the AAMGR sequence but, I want to keep the blocks where JQ250 appears: gi|374638936|gb|*JQ250*332.1| Batrachoseps major isolate b voucher DBW5974 myosin light chain 2 gene, partial cds GCNGCCATGGGTAAGTGAACGCGCCGGACCAGACCATTCACTGCATGCAATGGGGGCGTTTGTGGGTTGG AAGGTGTGCCAAAGATCTAGGGAACCCCAACTCCTCAGGATACGGGTGGGAGCCCTAAAATATGTCCAGC TATAAGGAGATGACCAATGGAAAAGGGGGTATCAGCAGTACTTTACCTGCTACTATAAGAGAATTGCATC CTGGGAATAGCCTCTGAAAGGTCCCATTTTAGCGACACTGGTAGATGGACACTGGCCTTTGGACAGCACC AGTAAGTAGAGCATTGCATCTTGGGATTCCTTTGCTGTTCACATGCCACTGAAAGCTCTCACCATAGCAG ATTCAAAATGCCTACCCGGCAGGTTGCCAGAAAAGCACTGCATCATGGGAGAACCACTTTTAGTGACAAT TCTAAGAGATGGGTGTCTCTCTGCCAGGCGCTATTATCCAGAGACCCCAGTATGACGTCGTCATTGCTCC CAGGTAACCATGTTCTCACCCCCTCTCCCACAGGCCGC and remove only the lines that have AEZ554 gi|374638939|gb|*AEZ554*52.1| myosin light chain 2, partial [Batrachoseps major] AAMGR ..................................... So, ideally the following block: gi|374638934|gb|JQ250331.1| Batrachoseps major isolate a voucher DBW5974 myosin light chain 2 gene, partial cds GCNGCCATGGGTAAGTGAACGCGCCGGACCAGACCATTCACTGCATGCAATGGGGGCGTTTGTGGGTTGG AAGGTGTGCCAAAGATCTAGGGAACCCCAACTCCTCAGGATACGGGTGGGAGCCCTAAAATATGTCCAGC TATAAGGAGATGACCAATGGAAAAGGGGGTATCAGCAGTACTTTACCTGCTACTATAAGAGAATTGCATC CTGGGAATAGCCTCTGAAAGGTCCCATTTTAGCGACACTGGTAGATGGACACTGGCCTTTGGACAGCACC AGTAAGTAGAGCATTGCATCTTGGGATTCCTTTGCTGTTCACATGCCACTGAAAGCTCTCACCATAGCAG ATTCAAAATGCCTACCCGGCAGGTTGCCAGAAAAGCACTGCATCATGGGAGAACCACTTTTAGTGACAAT TCTAAGAGATGGGTGTCTCTCTGCCAGGCGCTATTATCCAGAGACCCCAGTATGACGTCGTCATTGCTCC CAGGTAACCATGTTCTCACCCCCTCTCCCACAGGCCGC gi|374638935|gb|AEZ55450.1| myosin light chain 2, partial [Batrachoseps major] AAMGR gi|374638936|gb|JQ250332.1| Batrachoseps major isolate b voucher DBW5974 myosin light chain 2 gene, partial cds GCNGCCATGGGTAAGTGAACGCGCCGGACCAGACCATTCACTGCATGCAATGGGGGCGTTTGTGGGTTGG AAGGTGTGCCAAAGATCTAGGGAACCCCAACTCCTCAGGATACGGGTGGGAGCCCTAAAATATGTCCAGC TATAAGGAGATGACCAATGGAAAAGGGGGTATCAGCAGTACTTTACCTGCTACTATAAGAGAATTGCATC CTGGGAATAGCCTCTGAAAGGTCCCATTTTAGCGACACTGGTAGATGGACACTGGCCTTTGGACAGCACC AGTAAGTAGAGCATTGCATCTTGGGATTCCTTTGCTGTTCACATGCCACTGAAAGCTCTCACCATAGCAG ATTCAAAATGCCTACCCGGCAGGTTGCCAGAAAAGCACTGCATCATGGGAGAACCACTTTTAGTGACAAT TCTAAGAGATGGGTGTCTCTCTGCCAGGCGCTATTATCCAGAGACCCCAGTATGACGTCGTCATTGCTCC CAGGTAACCATGTTCTCACCCCCTCTCCCACAGGCCGC gi|374638937|gb|AEZ55451.1| myosin light chain 2, partial [Batrachoseps major] AAMGR gi|374638938|gb|JQ250333.1| Batrachoseps major isolate a voucher MVZ:Herp:249023 myosin light chain 2 gene, partial cds GCCGCCATGGGTAAGTGAACGCGCCGGACCAGACCATTCACTGCCTGCAATGGGGGTGTTTGTGGGTTGG AAGGTGTGCCAAAGATCTAGGGAACCCCAACTCCTCAGGATACGGGTGGGAGCCCTAAAATATGTCCAGC TATAAGGAGATGACCAATGGAAAAGGGGGTATCAGCAGTACTTTACTTGCTACTATAAGAGAATTGCATC CTGGGAATAGCCTCTGAAAGGTCCCATTTTAGCGACACTGGTAGATGGACACTGGCCTTTGGACAGCACC AGTAAGTAGAGCATTGCATCTTGGGATTCCTTTGCTGTTCACATGCCACTGAAAGCTCTCACCATAGCAG ATTCAAAATGCCTACCCGGCAGGTTGCCAGAAAAGCACTGCATCATGGGAGAACCACTTTTAGTGACAAT CCTAAGAGATGGGTGTCTCTCTGCCAGGCGCTATTATCCAAGAGACCCCAGTATGACGTCGTCATTGCTC CCAGGTAACCATGTTCTCACCCCCTCTCCCACAGGCCGC gi|374638939|gb|AEZ55452.1| myosin light chain 2, partial [Batrachoseps major] AAMGR Would be left as just: gi|374638934|gb|JQ250331.1| Batrachoseps major isolate a voucher DBW5974 myosin light chain 2 gene, partial cds GCNGCCATGGGTAAGTGAACGCGCCGGACCAGACCATTCACTGCATGCAATGGGGGCGTTTGTGGGTTGG AAGGTGTGCCAAAGATCTAGGGAACCCCAACTCCTCAGGATACGGGTGGGAGCCCTAAAATATGTCCAGC TATAAGGAGATGACCAATGGAAAAGGGGGTATCAGCAGTACTTTACCTGCTACTATAAGAGAATTGCATC CTGGGAATAGCCTCTGAAAGGTCCCATTTTAGCGACACTGGTAGATGGACACTGGCCTTTGGACAGCACC AGTAAGTAGAGCATTGCATCTTGGGATTCCTTTGCTGTTCACATGCCACTGAAAGCTCTCACCATAGCAG ATTCAAAATGCCTACCCGGCAGGTTGCCAGAAAAGCACTGCATCATGGGAGAACCACTTTTAGTGACAAT TCTAAGAGATGGGTGTCTCTCTGCCAGGCGCTATTATCCAGAGACCCCAGTATGACGTCGTCATTGCTCC CAGGTAACCATGTTCTCACCCCCTCTCCCACAGGCCGC gi|374638936|gb|JQ250332.1| Batrachoseps major isolate b voucher DBW5974 myosin light chain 2 gene, partial cds GCNGCCATGGGTAAGTGAACGCGCCGGACCAGACCATTCACTGCATGCAATGGGGGCGTTTGTGGGTTGG AAGGTGTGCCAAAGATCTAGGGAACCCCAACTCCTCAGGATACGGGTGGGAGCCCTAAAATATGTCCAGC TATAAGGAGATGACCAATGGAAAAGGGGGTATCAGCAGTACTTTACCTGCTACTATAAGAGAATTGCATC CTGGGAATAGCCTCTGAAAGGTCCCATTTTAGCGACACTGGTAGATGGACACTGGCCTTTGGACAGCACC AGTAAGTAGAGCATTGCATCTTGGGATTCCTTTGCTGTTCACATGCCACTGAAAGCTCTCACCATAGCAG ATTCAAAATGCCTACCCGGCAGGTTGCCAGAAAAGCACTGCATCATGGGAGAACCACTTTTAGTGACAAT TCTAAGAGATGGGTGTCTCTCTGCCAGGCGCTATTATCCAGAGACCCCAGTATGACGTCGTCATTGCTCC CAGGTAACCATGTTCTCACCCCCTCTCCCACAGGCCGC gi|374638938|gb|JQ250333.1| Batrachoseps major isolate a voucher MVZ:Herp:249023 myosin light chain 2 gene, partial cds GCCGCCATGGGTAAGTGAACGCGCCGGACCAGACCATTCACTGCCTGCAATGGGGGTGTTTGTGGGTTGG AAGGTGTGCCAAAGATCTAGGGAACCCCAACTCCTCAGGATACGGGTGGGAGCCCTAAAATATGTCCAGC TATAAGGAGATGACCAATGGAAAAGGGGGTATCAGCAGTACTTTACTTGCTACTATAAGAGAATTGCATC CTGGGAATAGCCTCTGAAAGGTCCCATTTTAGCGACACTGGTAGATGGACACTGGCCTTTGGACAGCACC AGTAAGTAGAGCATTGCATCTTGGGATTCCTTTGCTGTTCACATGCCACTGAAAGCTCTCACCATAGCAG ATTCAAAATGCCTACCCGGCAGGTTGCCAGAAAAGCACTGCATCATGGGAGAACCACTTTTAGTGACAAT CCTAAGAGATGGGTGTCTCTCTGCCAGGCGCTATTATCCAAGAGACCCCAGTATGACGTCGTCATTGCTC CCAGGTAACCATGTTCTCACCCCCTCTCCCACAGGCCGC ................................many thanks as I help a struggling Grad Student

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  • How properly perform passing operation result to View

    - by atomAltera
    I'm developing web site on self made MVC engine. I have actionController that handles operations like register, login, post submit and etc. actionController receives operation name and parameters. Of course it mast handle errors such user with same nick already exists or password is to short about which action handler have to notify user. The question is which is the best way to organize errors, such that View could easily get localized user notification message. I see two ways First one: define error constants like ERR_NICK_BUSY = '1' ERR_NICK_INVALID = '2' ... and localization map local[ERR_NICK_BUSY] = 'User with the same nick already registered' local[ERR_NICK_INVALID ] = 'Nick, you entered is invalid' ... And second one: define abstract constants like ERR_FIELD_BUSY = '1' ERR_FIELD_INVALID = '2' ... and pass them with field name. In this case localization looks like local['nick_'+ERR_FIELD_BUSY] = 'User with the same nick already registered' ... I don't like both this methods. Can you advise something else?

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  • View matrix in opengl

    - by user5584
    Hi! Sorry for my clumsy question. But I don't know where I am wrong at creating view matrix. I have the following code: createMatrix(vec4f(xAxis.x, xAxis.y, xAxis.z, dot(xAxis,eye)), vec4f( yAxis.x_, yAxis.y_, yAxis.z_, dot(yAxis,eye)), vec4f(-zAxis.x_, -zAxis.y_, -zAxis.z_, -dot(zAxis,eye)), vec4f(0, 0, 0, 1)); //column1, column2,... I have tried to transpose it, but with no success. I have also tried to use gluLookAt(...) with success. At the reference page, I watched the remarks about the to-be-created matrix, and it seems the same as mine. Where I am wrong?

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  • How to create projection/view matrix for hole in the monitor effect

    - by Mr Bell
    Lets say I have my XNA app window that is sized at 640 x 480 pixels. Now lets say I have a cube model with its poly's facing in to make a room. This cube is sized 640 units wide by 480 units high by 480 units deep. Lets say the camera is somewhere in front of the box looking at it. How can I set up the view and projection matrices such that the front edge of the box lines up exactly with the edges of the application window? It seems like this should probably involve the Matrix.CreatePerspectiveOffCenter method, but I don't fully understand how the parameters translate on to the screen. For reference, the end result will be something like Johhny Lee's wii head tracking demo: http://www.youtube.com/watch?v=Jd3-eiid-Uw&feature=player_embedded P.S. I realize that his source code is available, but I am afraid I haven't been able to make heads or tails out of it.

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  • Rotate view matrix based on touch coordinates

    - by user1055947
    I'm working on an Android game where I need to rotate the camera around the origin based on the user dragging their finger. My view matrix has initial position of sitting on the negative z and facing origin. I have succeeded in moving the camera through rotation left or right, up or down based on the user dragging the finger, but my problem is obviously that after I drag my finger up/down and rotate say 90 degrees so my intial position of -z is now +y and still facing origin, if I drag my finger left/right I want to rotate from +y to +x, but what happens is it rotates around the pole +y. This is to be expected as I am mapping 2D touch drag coords to 3D space, but I dont know where to start trying to do what I want. Perhaps someone can point me in the right direction, I've been googling for a while now but I don't know what I want to do is called! Edit __ What I was looking for is called an ArcBall, google it for lots of info on it.

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  • Need a Holistic view of your Concurrent Processing?

    - by cwarticki
    Need a Holistic view of your Concurrent Processing? Choose CP AnalyzerGo to Doc 1411723.1 for more details and script download. The Concurrent Processing Analyzer is a Self-Service Health-Check script which reviews the overall Concurrent Processing Footprint, analyzes the current configurations and settings for the environment providing feedback and recommendations on Best Practices. This is a non-invasive script which provides recommended actions to be performed on the instance it was run on.  For production instances, always apply any changes to a recent clone to ensure an expected outcome. E-Business Applications Concurrent Processing Analyzer Overview E-Business Applications Concurrent Request Analysis E-Business Applications Concurrent Manager Analysis Identifies Concurrent System Setup and configurations Identifies and recommends Concurrent Best Practices Easy to add Tool for regular Concurrent Maintenance Execute Analysis anytime to compare trending from past outputs Feedback welcome!

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  • Address Is Approximate: A Brilliant Stop Motion and Street View Mashup [Video]

    - by Jason Fitzpatrick
    In this moving and brilliantly executed stop motion film, a small toy takes a voyage across the world without leaving the desk he lives on. Address is Approximate, a short stop motion film by Tom Jenkins, is a moving little film that combines Google Street View, stop motion, a collection of small desktop toys, and very clever use of office objects to great effect. [via GeekDad] How to See What Web Sites Your Computer is Secretly Connecting To HTG Explains: When Do You Need to Update Your Drivers? How to Make the Kindle Fire Silk Browser *Actually* Fast!

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  • Button postion not changing in View Controller. (Xcode)

    - by theCodeKing
    I have a View controller in xcode 6 (beta 5). I have put 4 buttons in it through the Object library in a .xib. But when i open the app in iOS simulator the buttons are the right y position but not correct x-position()they are on the right edge. No matter where i move them in the xib they only change y-position. I even moved them using the size inspector, but to no avail. How can i actually move them?

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  • How can I view an R32G32B32 texture?

    - by bobobobo
    I have a texture with R32G32B32 floats. I create this texture in-program on D3D11, using DXGI_FORMAT_R32G32B32_FLOAT. Now I need to see the texture data for debug purposes, but it will not save to anything but dds, showing the error in debug output, "Can't find matching WIC format, please save this file to a DDS". So, I write it to DDS but I can't open it now! The DirectX texture tool says "An error occurred trying to open that file". I know the texture is working because I can read it in the GPU and the colors seem correct. How can I view an R32G32B32 texture in an image viewer?

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  • Get aggregated view of data for entire website with Google Analytics

    - by crmpicco
    I have a website (www.ayrshireminis.com), which has three main sections under different directories, these are: /forum /galleries /contact I would like to have an aggregated view of the data for the whole website, but also for each section. What is the recommended approach for doing this? I believe I can create a web property that includes a profile for the entire website and duplicated filtered profiles, each section having an include filter. This is my gut instinct, but i'd like to know if there is another (better) way to do it? Maybe by having one account that includes a profile for the whole site and another profile with an include filter for the individual sections?

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  • Android - Rendering HUD View to SurfaceView

    - by Jon
    I have developed a relatively simple game in android, to get my head around it all, and on the back of it developed a crude game engine (in the loosest sense!). I use a SurfaceView and canvas (no OpenGL) - I'll cross that bridge another time! I have implemented a game HUD, title screens etc. by overlaying standard Android view widgets over my SurfaceView. This all works reasonably well maintaining an acceptable frame-rate, but it is a simple game with not a lot happening on or off screen. What I am wondering now is whether one could (and whether one would get any advantage by) drawing all my views to the one SurfaceView, all controlled by the main game thread. At the moment I have handlers flinging messages around and runOnUiThreads here, there and everywhere. Quite cumbersome. Any thoughts on this would be much appreciated (before I perhaps waste time trying to do it!)

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  • View/ViewModel Interaction - Bindings, Commands and Triggers

    It looks like I have a set of posts on ViewModel, aka MVVM, that have organically emerged into a series or story of sorts. Recently, I blogged about The Case for ViewModel, and another on View/ViewModel Association using Convention and Configuration, and a long while back now, I posted an Introduction to the ViewModel Pattern as I was myself picking up this pattern, which has since become the natural way for me to program client applications. This installment adds to this on-going series. I've...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • View/ViewModel Interaction - Bindings, Commands and Triggers

    It looks like I have a set of posts on ViewModel, aka MVVM, that have organically emerged into a series or story of sorts. Recently, I blogged about The Case for ViewModel, and another on View/ViewModel Association using Convention and Configuration, and a long while back now, I posted an Introduction to the ViewModel Pattern as I was myself picking up this pattern, which has since become the natural way for me to program client applications. This installment adds to this on-going series. I've...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • How customers view and interact with a company

    The Harvard Business Review article written by Rayport and Jaworski is aptly titled “Best Face Forward” because it sheds light on how customers view and interact with a company. In the past most business interaction between customers was performed in a face to face meeting where one party would present an item for sale and then the other would decide whether to purchase the item. In addition, if there was a problem with a purchased item then they would bring the item back to the person who sold the item for resolution. One of my earliest examples of witnessing this was when I was around 6 or 7 years old and I was allowed to spend the summer in Tennessee with my Grandparents. My Grandfather had just written a book about the local history of his town and was selling them to his friends and local bookstores. I still remember he offered to pay me a small commission for every book I helped him sell because I was carrying the books around for him. Every sale he made was face to face with his customers which allowed him to share his excitement for the book with everyone. In today’s modern world there is less and less human interaction as the use of computers and other technologies allow us to communicate within seconds even though both parties may be across the globe or just next door. That being said, customers view a company through multiple access points called faces that represent the ability to interact without actually seeing a human face. As a software engineer this is a good and a bad thing because direct human interaction and technology based interaction have both good and bad attributes based on the customer. How organizations coordinate business and IT functions, to provide quality service varies based on each individual business and the goals and directives put in place by its management. According to Rayport and Jaworski, the type of interaction used through a particular access point may lend itself to be people-dominate, machine-dominate, or a combination of both. The method by which a company communicates information through an access point is a strategic choice that relates costs and customer outcomes. To simplify this, the choice is based on what can give the customer the best experience interacting with the company when the cost of the interaction is also a factor. I personally see examples of this every day at work. The company website is machine-dominate with people updating and maintaining information, our groups department is people dominate because most of the customer interaction is done at the customers location and is backed up by machine based data sources, and our sales/member service department is a hybrid because employees work in tandem with machines in order for them to assist customers with signing up or any other issue they may have. The positive and negative aspects of human and machine interfaces are a key aspect in deciding which interface to use when allowing customers to access a company or a combination of the two. Rayport and Jaworski also used MIT professor Erik Brynjolfsson preliminary catalog of human and machine strengths. He stated that humans outperform machines in judgment, pattern recognition, exception processing, insight, and creativity. I have found this to be true based on the example of how sales and member service reps at my company handle a multitude of questions and various situations with a lot of unknown variables. A machine interface could never effectively be able to handle these scenarios because there are too many variables to consider and would not have the built-in logic to process each customer’s claims and needs. In addition, he also stated that machines outperform humans in collecting, storing, transmitting and routine processing. An example of this would be my employer’s website. Customers can simply go online and purchase a product without even talking to a sales or member services representative. The information is then stored in a database so that the customer can always go back and review there order, and access their selected services. A human, no matter how smart they are would never be able to keep track of hundreds of thousands of customers let alone know what they purchased or how much they paid. In today’s technology driven economy every company must offer their customers multiple methods of accessibly in order to survive. The more of an opportunity a company has to create a positive experience for their customers, in my opinion, they more likely the customer will return to that company again. I have noticed this with my personal shopping habits and experiences. References Rayport, J., & Jaworski, B. (2004). Best Face Forward. Harvard Business Review, 82(12), 47-58. Retrieved from Business Source Complete database.

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