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  • Use WLST to Delete All JMS Messages From a Destination

    - by james.bayer
    I got a question today about whether WebLogic Server has any tools to delete all messages from a JMS Queue.  It just so happens that the WLS Console has this capability already.  It’s available on the screen after the “Show Messages” button is clicked on a destination’s Monitoring tab as seen in the screen shot below. The console is great for something ad-hoc, but what if I want to automate this?  Well it just so happens that the console is just a weblogic application layered on top of the JMX Management interface.  If you look at the MBean Reference, you’ll find a JMSDestinationRuntimeMBean that includes the operation deleteMessages that takes a JMS Message Selector as an argument.  If you pass an empty string, that is essentially a wild card that matches all messages. Coding a stand-alone JMX client for this is kind of lame, so let’s do something more suitable to scripting.  In addition to the console, WebLogic Scripting Tool (WLST) based on Jython is another way to browse and invoke MBeans, so an equivalent interactive shell session to delete messages from a destination would looks like this: D:\Oracle\fmw11gr1ps3\user_projects\domains\hotspot_domain\bin>setDomainEnv.cmd D:\Oracle\fmw11gr1ps3\user_projects\domains\hotspot_domain>java weblogic.WLST   Initializing WebLogic Scripting Tool (WLST) ...   Welcome to WebLogic Server Administration Scripting Shell   Type help() for help on available commands   wls:/offline> connect('weblogic','welcome1','t3://localhost:7001') Connecting to t3://localhost:7001 with userid weblogic ... Successfully connected to Admin Server 'AdminServer' that belongs to domain 'hotspot_domain'.   Warning: An insecure protocol was used to connect to the server. To ensure on-the-wire security, the SSL port or Admin port should be used instead.   wls:/hotspot_domain/serverConfig> serverRuntime() Location changed to serverRuntime tree. This is a read-only tree with ServerRuntimeMBean as the root. For more help, use help(serverRuntime)   wls:/hotspot_domain/serverRuntime> cd('JMSRuntime/AdminServer.jms/JMSServers/JMSServer-0/Destinations/SystemModule-0!Queue-0') wls:/hotspot_domain/serverRuntime/JMSRuntime/AdminServer.jms/JMSServers/JMSServer-0/Destinations/SystemModule-0!Queue-0> ls() dr-- DurableSubscribers   -r-- BytesCurrentCount 0 -r-- BytesHighCount 174620 -r-- BytesPendingCount 0 -r-- BytesReceivedCount 253548 -r-- BytesThresholdTime 0 -r-- ConsumersCurrentCount 0 -r-- ConsumersHighCount 0 -r-- ConsumersTotalCount 0 -r-- ConsumptionPaused false -r-- ConsumptionPausedState Consumption-Enabled -r-- DestinationInfo javax.management.openmbean.CompositeDataSupport(compositeType=javax.management.openmbean.CompositeType(name=DestinationInfo,items=((itemName=ApplicationName,itemType=javax.management.openmbean.SimpleType(name=java.lang.String)),(itemName=ModuleName,itemType=javax.management.openmbean.SimpleType(name=java.lang.String)),(itemName openmbean.SimpleType(name=java.lang.Boolean)),(itemName=SerializedDestination,itemType=javax.management.openmbean.SimpleType(name=java.lang.String)),(itemName=ServerName,itemType=javax.management.openmbean.SimpleType(name=java.lang.String)),(itemName=Topic,itemType=javax.management.openmbean.SimpleType(name=java.lang.Boolean)),(itemName=VersionNumber,itemType=javax.management.op ule-0!Queue-0, Queue=true, SerializedDestination=rO0ABXNyACN3ZWJsb2dpYy5qbXMuY29tbW9uLkRlc3RpbmF0aW9uSW1wbFSmyJ1qZfv8DAAAeHB3kLZBABZTeXN0ZW1Nb2R1bGUtMCFRdWV1ZS0wAAtKTVNTZXJ2ZXItMAAOU3lzdGVtTW9kdWxlLTABAANBbGwCAlb6IS6T5qL/AAAACgEAC0FkbWluU2VydmVyAC2EGgJW+iEuk+ai/wAAAAsBAAtBZG1pblNlcnZlcgAthBoAAQAQX1dMU19BZG1pblNlcnZlcng=, ServerName=JMSServer-0, Topic=false, VersionNumber=1}) -r-- DestinationType Queue -r-- DurableSubscribers null -r-- InsertionPaused false -r-- InsertionPausedState Insertion-Enabled -r-- MessagesCurrentCount 0 -r-- MessagesDeletedCurrentCount 3 -r-- MessagesHighCount 2 -r-- MessagesMovedCurrentCount 0 -r-- MessagesPendingCount 0 -r-- MessagesReceivedCount 3 -r-- MessagesThresholdTime 0 -r-- Name SystemModule-0!Queue-0 -r-- Paused false -r-- ProductionPaused false -r-- ProductionPausedState Production-Enabled -r-- State advertised_in_cluster_jndi -r-- Type JMSDestinationRuntime   -r-x closeCursor Void : String(cursorHandle) -r-x deleteMessages Integer : String(selector) -r-x getCursorEndPosition Long : String(cursorHandle) -r-x getCursorSize Long : String(cursorHandle) -r-x getCursorStartPosition Long : String(cursorHandle) -r-x getItems javax.management.openmbean.CompositeData[] : String(cursorHandle),Long(start),Integer(count) -r-x getMessage javax.management.openmbean.CompositeData : String(cursorHandle),Long(messageHandle) -r-x getMessage javax.management.openmbean.CompositeData : String(cursorHandle),String(messageID) -r-x getMessage javax.management.openmbean.CompositeData : String(messageID) -r-x getMessages String : String(selector),Integer(timeout) -r-x getMessages String : String(selector),Integer(timeout),Integer(state) -r-x getNext javax.management.openmbean.CompositeData[] : String(cursorHandle),Integer(count) -r-x getPrevious javax.management.openmbean.CompositeData[] : String(cursorHandle),Integer(count) -r-x importMessages Void : javax.management.openmbean.CompositeData[],Boolean(replaceOnly) -r-x moveMessages Integer : String(java.lang.String),javax.management.openmbean.CompositeData,Integer(java.lang.Integer) -r-x moveMessages Integer : String(selector),javax.management.openmbean.CompositeData -r-x pause Void : -r-x pauseConsumption Void : -r-x pauseInsertion Void : -r-x pauseProduction Void : -r-x preDeregister Void : -r-x resume Void : -r-x resumeConsumption Void : -r-x resumeInsertion Void : -r-x resumeProduction Void : -r-x sort Long : String(cursorHandle),Long(start),String[](fields),Boolean[](ascending)   wls:/hotspot_domain/serverRuntime/JMSRuntime/AdminServer.jms/JMSServers/JMSServer-0/Destinations/SystemModule-0!Queue-0> cmo.deleteMessages('') 2 where the domain name is “hotspot_domain”, the JMS Server name is “JMSServer-0”, the Queue name is “Queue-0” and the System Module is named “SystemModule-0”.  To invoke the operation, I use the “cmo” object, which is the “Current Management Object” that represents the currently navigated to MBean.  The 2 indicates that two messages were deleted.  Combining this WLST code with a recent post by my colleague Steve that shows you how to use an encrypted file to store the authentication credentials, you could easily turn this into a secure automated script.  If you need help with that step, a long while back I blogged about some WLST basics.  Happy scripting.

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  • Triple-head on a Lenovo T520

    - by codeape
    Lenovo T520 with integrated Intel HD graphics + a NVidia card (Optimus) Ubuntu 11.10 on the computer. I would like to use the built-in screen plus two external screens. This PDF indicates that it is possible to connect up to four external monitors to the laptop. The information is Windows only. I was planning to disable the NVidia card, since I have read that Linux support for Optimus is not good. Questions: Has anyone set up three monitors on NVidia hardware? Has anyone set up three monitors using Intel HD 3000? Can I expect it to work out of the box, or are there tricks I need to be aware of?

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  • Windows 7 doesn't boot after Ubuntu install

    - by Omu
    I had windows 7 installed on my pc, then I installed Ubuntu 10.10/ During the installation process I have chosen to manually set my partitions: I set a 10GB drive for ubuntu root 1GB drive for swap and for boot drive I've chosen the one used by windows 7 Now I can boot ubuntu, I have the windows 7 option in the boot list, but when I choose Windows 7, it shows me a black screen for a second and returns back to boot screen. Boot Info Script 0.55 dated February 15th, 2010 ============================= Boot Info Summary: ============================== = Windows is installed in the MBR of /dev/sda sda1: _________________________________________________________________________ File system: ntfs Boot sector type: Grub 2 Boot sector info: Grub 2 is installed in the boot sector of sda1 and looks at sector 304908237 of the same hard drive for core.img, but core.img can not be found at this location. No errors found in the Boot Parameter Block. Operating System: Windows 7 Boot files/dirs: /bootmgr /Boot/BCD /Windows/System32/winload.exe sda2: _________________________________________________________________________ File system: ntfs Boot sector type: Windows XP Boot sector info: No errors found in the Boot Parameter Block. Operating System: Boot files/dirs: sda3: _________________________________________________________________________ File system: Extended Partition Boot sector type: - Boot sector info: sda5: _________________________________________________________________________ File system: ext4 Boot sector type: - Boot sector info: Operating System: Ubuntu 10.10 Boot files/dirs: /boot/grub/grub.cfg /etc/fstab /boot/grub/core.img sda4: _________________________________________________________________________ File system: swap Boot sector type: - Boot sector info: =========================== Drive/Partition Info: ============================= Drive: sda ___________________ _____________________________________________________ Disk /dev/sda: 160.0 GB, 160041885696 bytes 255 heads, 63 sectors/track, 19457 cylinders, total 312581808 sectors Units = sectors of 1 * 512 = 512 bytes Sector size (logical/physical): 512 bytes / 512 bytes Partition Boot Start End Size Id System /dev/sda1 * 63 62,894,474 62,894,412 7 HPFS/NTFS /dev/sda2 62,894,478 291,579,749 228,685,272 7 HPFS/NTFS /dev/sda3 291,579,811 309,157,937 17,578,127 5 Extended /dev/sda5 291,579,813 309,157,937 17,578,125 83 Linux /dev/sda4 309,159,936 312,580,095 3,420,160 82 Linux swap / Solaris blkid -c /dev/null: ____________________________________________________________ Device UUID TYPE LABEL /dev/sda1 1266BB2766BB0A8D ntfs /dev/sda2 BEDBF1147C76F703 ntfs DATA /dev/sda3: PTTYPE="dos" /dev/sda4 dd38226d-c7c9-4ae5-a726-6d18d34a22e4 swap /dev/sda5 e1dafd1c-f855-406b-8f9a-f9d527c70255 ext4 /dev/sda: PTTYPE="dos" ============================ "mount | grep ^/dev output: =========================== Device Mount_Point Type Options /dev/sda5 / ext4 (rw,errors=remount-ro,commit=0) =========================== sda5/boot/grub/grub.cfg: =========================== # # DO NOT EDIT THIS FILE # # It is automatically generated by grub-mkconfig using templates # from /etc/grub.d and settings from /etc/default/grub # ### BEGIN /etc/grub.d/00_header ### if [ -s $prefix/grubenv ]; then set have_grubenv=true load_env fi set default="0" if [ "${prev_saved_entry}" ]; then set saved_entry="${prev_saved_entry}" save_env saved_entry set prev_saved_entry= save_env prev_saved_entry set boot_once=true fi function savedefault { if [ -z "${boot_once}" ]; then saved_entry="${chosen}" save_env saved_entry fi } function recordfail { set recordfail=1 if [ -n "${have_grubenv}" ]; then if [ -z "${boot_once}" ]; then save_env recordfail; fi; fi } function load_video { insmod vbe insmod vga } insmod part_msdos insmod ext2 set root='(hd0,msdos5)' search --no-floppy --fs-uuid --set e1dafd1c-f855-406b-8f9a-f9d527c70255 if loadfont /usr/share/grub/unicode.pf2 ; then set gfxmode=640x480 load_video insmod gfxterm fi terminal_output gfxterm insmod part_msdos insmod ext2 set root='(hd0,msdos5)' search --no-floppy --fs-uuid --set e1dafd1c-f855-406b-8f9a-f9d527c70255 set locale_dir=($root)/boot/grub/locale set lang=en insmod gettext if [ "${recordfail}" = 1 ]; then set timeout=-1 else set timeout=10 fi ### END /etc/grub.d/00_header ### ### BEGIN /etc/grub.d/05_debian_theme ### set menu_color_normal=white/black set menu_color_highlight=black/light-gray ### END /etc/grub.d/05_debian_theme ### ### BEGIN /etc/grub.d/10_linux ### menuentry 'Ubuntu, with Linux 2.6.35-22-generic' --class ubuntu --class gnu-linux --class gnu --class os { recordfail insmod part_msdos insmod ext2 set root='(hd0,msdos5)' search --no-floppy --fs-uuid --set e1dafd1c-f855-406b-8f9a-f9d527c70255 linux /boot/vmlinuz-2.6.35-22-generic root=UUID=e1dafd1c-f855-406b-8f9a-f9d527c70255 ro quiet splash initrd /boot/initrd.img-2.6.35-22-generic } menuentry 'Ubuntu, with Linux 2.6.35-22-generic (recovery mode)' --class ubuntu --class gnu-linux --class gnu --class os { recordfail insmod part_msdos insmod ext2 set root='(hd0,msdos5)' search --no-floppy --fs-uuid --set e1dafd1c-f855-406b-8f9a-f9d527c70255 echo 'Loading Linux 2.6.35-22-generic ...' linux /boot/vmlinuz-2.6.35-22-generic root=UUID=e1dafd1c-f855-406b-8f9a-f9d527c70255 ro single echo 'Loading initial ramdisk ...' initrd /boot/initrd.img-2.6.35-22-generic } ### END /etc/grub.d/10_linux ### ### BEGIN /etc/grub.d/20_linux_xen ### ### END /etc/grub.d/20_linux_xen ### ### BEGIN /etc/grub.d/20_memtest86+ ### menuentry "Memory test (memtest86+)" { insmod part_msdos insmod ext2 set root='(hd0,msdos5)' search --no-floppy --fs-uuid --set e1dafd1c-f855-406b-8f9a-f9d527c70255 linux16 /boot/memtest86+.bin } menuentry "Memory test (memtest86+, serial console 115200)" { insmod part_msdos insmod ext2 set root='(hd0,msdos5)' search --no-floppy --fs-uuid --set e1dafd1c-f855-406b-8f9a-f9d527c70255 linux16 /boot/memtest86+.bin console=ttyS0,115200n8 } ### END /etc/grub.d/20_memtest86+ ### ### BEGIN /etc/grub.d/30_os-prober ### menuentry "Windows 7 (loader) (on /dev/sda1)" { insmod part_msdos insmod ntfs set root='(hd0,msdos1)' search --no-floppy --fs-uuid --set 1266bb2766bb0a8d chainloader +1 } ### END /etc/grub.d/30_os-prober ### ### BEGIN /etc/grub.d/40_custom ### # This file provides an easy way to add custom menu entries. Simply type the # menu entries you want to add after this comment. Be careful not to change # the 'exec tail' line above. ### END /etc/grub.d/40_custom ### ### BEGIN /etc/grub.d/41_custom ### if [ -f $prefix/custom.cfg ]; then source $prefix/custom.cfg; fi ### END /etc/grub.d/41_custom ### =============================== sda5/etc/fstab: =============================== # /etc/fstab: static file system information. # # Use 'blkid -o value -s UUID' to print the universally unique identifier # for a device; this may be used with UUID= as a more robust way to name # devices that works even if disks are added and removed. See fstab(5). # # proc /proc proc nodev,noexec,nosuid 0 0 /dev/sda5 / ext4 errors=remount-ro 0 1 # swap was on /dev/sda4 during installation UUID=dd38226d-c7c9-4ae5-a726-6d18d34a22e4 none swap sw 0 0 =================== sda5: Location of files loaded by Grub: =================== 156.1GB: boot/grub/core.img 156.3GB: boot/grub/grub.cfg 149.9GB: boot/initrd.img-2.6.35-22-generic 156.3GB: boot/vmlinuz-2.6.35-22-generic 149.9GB: initrd.img 156.3GB: vmlinuz

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  • How to set resolution higher than maximum shown?

    - by Olivier Lalonde
    I just bought an external monitor for my laptop (Asus VH242H) but cannot set its resolution to anything higher than 1600x900. I tried both from System/Administration/Monitors and the ATI Catalyst Control Center. There was a CD that came with the monitor but it only contains a Windows installer. According to the monitor's specifications: 23.6” 16:9 widescreen with 1920×1080 resolution enables borderless Full HD 1080p full-screen video display. My graphic card is an ATI Mobility Radeon HD 4670 and the monitor is currently connected to my laptop with a VGA cable. How can I set my external monitor to its maximum resolution?

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  • Mythbuntu initial setup cannt connect to server

    - by Hawke
    I'm really new to linux, and I just installed mythbuntu to a standalone pc, it's all installed ok and I've logged on, and started the setup but I'm having issues. I select language ok, the next screen is database setup, select next but it says can't connect to server and I just loop back. I've done some googling and checked the mysql database password and that is correct, I've also checked that my username belongs to myth tv and it does. Can anyone help? I've tried reinstalling but it doesn't change. Many thanks.

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  • Windows 8 Live Accounts and the actual Windows Account

    - by Rick Strahl
    As if Windows Security wasn't confusing enough, in Windows 8 we get thrown yet another curve ball with Windows Live accounts to logon. When I set up my Windows 8 machine I originally set it up with a 'real', non-live account that I always use on my Windows machines. I did this mainly so I have a matching account for resources around my home and intranet network so I could log on to network resources properly. At some point later I decided to set up Windows Live security just to see how changes things. Windows wants you to use Windows Live Windows 8 logins are required in order for the Windows RT account info to work. Not that I care - since installing Windows 8 I've maybe spent 10 minutes with Windows RT because - well it's pretty freaking sucky on the desktop. From shitty apps to mis-managed screen real estate I can't say that there's anything compelling there to date, but then I haven't looked that hard either. Anyway… I set up the Windows Live account to see if that changes things. It does - I do get all my live logins to work from Live Account so that Twitter and Facebook posts and pictures and calendars all show up on live tiles on the start screen and in the actual apps. That's nice-ish, but hardly that exciting given that all of the apps tied to those live tiles are average at best. And it would have been nice if all of this could be done without being forced into running with a Windows Live User Account - this all feels like strong-arming you into moving into Microsofts walled garden… and that's probably what it's meant to do. Who am I? The real problem to me though is that these Windows Live and raw Windows User accounts are a bit unpredictable especially when it comes to developer information about the account and which credentials to use. So for example Windows reports folder security like this: Notice it's showing my Windows Live account. Now if I go to Edit and try to add my Windows user account (rstrahl) it'll just automatically show up as the live account. On the other hand though the underlying system sees everything as my real Windows account. After I switched to a Windows Live login account and I have to login to Windows with my Live account, what do you suppose this returns?Console.WriteLine(Environment.UserName); It returns my raw Windows user account (rstrahl). All my permissions, all my actual settings and the desktop console altogether run under that account. If I look in TaskManager (or Process Explorer for me) I see: Everything running on the desktop shell with my login running under my Windows user account. I suppose it makes sense, but where is that association happening? When I switched to a Windows Live account, nowhere did I associate my real account with the Live account - it just happened. And looking through the account configuration dialogs I can't find any reference to the raw Windows account. Other than switching back I see no mention anywhere of the raw Windows account - everything refers to the Live account. Right then, clear as potato soup! So this is who you really are! The problem is that in some situations this schizophrenic account behavior gets a bit weird. Today I was running a local Web application in IIS that uses Windows Authentication - I tried to log-in with my real Windows account login because that's what I'm used to using with WINDOWS freaking Authentication through IIS. But… it failed. I checked my IIS settings, my apps login settings and I just could not for the life of me get into the site with my Windows username. That is until I finally realized that I should try using my Windows Live credentials instead. And that worked. So now in this Windows Authentication dialog I had to type in my Live ID and password, which is - just weird. Then in IIS if I look at a Trace page (or in my case my app's Status page) I see that the logged on account is - my Windows user account. What's really annoying about this is that in some places it uses the live account in other places it uses my Windows account. If I remote desktop into my Web server online - I have to use the local authentication dialog but I have to put in my real Windows credentials not the Live account. Oh yes, it's all so terribly intuitive and logical… So in summary, when you log on with a Live account you are actually mapped to an underlying Windows user. In any application if you check the user name it'll be the underlying user account (not sure what happens in a Windows RT app or even what mechanism is used there to get the user name info).  When logging on to local machine resource with user name and password you have to use your Live IDs even if the permissions on the resources are mapped to your underlying Windows account. Easy enough I suppose, but still not exactly intuitive behavior…© Rick Strahl, West Wind Technologies, 2005-2012Posted in Windows   Tweet !function(d,s,id){var js,fjs=d.getElementsByTagName(s)[0];if(!d.getElementById(id)){js=d.createElement(s);js.id=id;js.src="//platform.twitter.com/widgets.js";fjs.parentNode.insertBefore(js,fjs);}}(document,"script","twitter-wjs"); (function() { var po = document.createElement('script'); po.type = 'text/javascript'; po.async = true; po.src = 'https://apis.google.com/js/plusone.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(po, s); })();

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  • How to Force Graphics Options in PC Games with NVIDIA, AMD, or Intel Graphics

    - by Chris Hoffman
    PC games usually have built-in graphics options you can change. But you’re not limited to the options built into games — the graphics control panels bundled with graphics drivers allow you to tweak options from outside PC games. For example, these tools allow you to force-enabling antialiasing to make old games look better, even if they don’t normally support it. You can also reduce graphics quality to get more performance on slow hardware. If You Don’t See These Options If you don’t have the NVIDIA Control Panel, AMD Catalyst Control Center, or Intel Graphics and Media Control Panel installed, you may need to install the appropriate graphics driver package for your hardware from the hardware manufacturer’s website. The drivers provided via Windows Update don’t include additional software like the NVIDIA Control Panel or AMD Catalyst Control Center. Drivers provided via Windows Update are also more out of date. If you’re playing PC games, you’ll want to have the latest graphics drivers installed on your system. NVIDIA Control Panel The NVIDIA Control Panel allows you to change these options if your computer has NVIDIA graphics hardware. To launch it, right-click your desktop background and select NVIDIA Control Panel. You can also find this tool by performing a Start menu (or Start screen) search for NVIDIA Control Panel or by right-clicking the NVIDIA icon in your system tray and selecting Open NVIDIA Control Panel. To quickly set a system-wide preference, you could use the Adjust image settings with preview option. For example, if you have old hardware that struggles to play the games you want to play, you may want to select “Use my preference emphasizing” and move the slider all the way to “Performance.” This trades graphics quality for an increased frame rate. By default, the “Use the advanced 3D image settings” option is selected. You can select Manage 3D settings and change advanced settings for all programs on your computer or just for specific games. NVIDIA keeps a database of the optimal settings for various games, but you’re free to tweak individual settings here. Just mouse-over an option for an explanation of what it does. If you have a laptop with NVIDIA Optimus technology — that is, both NVIDIA and Intel graphics — this is the same place you can choose which applications will use the NVIDIA hardware and which will use the Intel hardware. AMD Catalyst Control Center AMD’s Catalyst Control Center allows you to change these options on AMD graphics hardware. To open it, right-click your desktop background and select Catalyst Control Center. You can also right-click the Catalyst icon in your system tray and select Catalyst Control Center or perform a Start menu (or Start screen) search for Catalyst Control Center. Click the Gaming category at the left side of the Catalyst Control Center window and select 3D Application Settings to access the graphics settings you can change. The System Settings tab allows you to configure these options globally, for all games. Mouse over any option to see an explanation of what it does. You can also set per-application 3D settings and tweak your settings on a per-game basis. Click the Add option and browse to a game’s .exe file to change its options. Intel Graphics and Media Control Panel Intel integrated graphics is nowhere near as powerful as dedicated graphics hardware from NVIDIA and AMD, but it’s improving and comes included with most computers. Intel doesn’t provide anywhere near as many options in its graphics control panel, but you can still tweak some common settings. To open the Intel graphics control panel, locate the Intel graphics icon in your system tray, right-click it, and select Graphics Properties. You can also right-click the desktop and select Graphics Properties. Select either Basic Mode or Advanced Mode. When the Intel Graphics and Media Control Panel appears, select the 3D option. You’ll be able to set your Performance or Quality setting by moving the slider around or click the Custom Settings check box and customize your Anisotropic Filtering and Vertical Sync preference. Different Intel graphics hardware may have different options here. We also wouldn’t be surprised to see more advanced options appear in the future if Intel is serious about competing in the PC graphics market, as they say they are. These options are primarily useful to PC gamers, so don’t worry about them — or bother downloading updated graphics drivers — if you’re not a PC gamer and don’t use any intensive 3D applications on your computer. Image Credit: Dave Dugdale on Flickr     

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  • What's the standard location of a 3D clipping box?

    - by Kendall Frey
    The way I understand 3D rendering, polygons are transformed using several matrices, and they are then clipped if they are not inside a certain box, before projecting the box onto the screen. Before transformation, the visible area is typically a frustum, and after transformation, I am guessing it's a cube. This cube makes the clipping math easier than a frustum would. My question is, what's the 'standard' location/size for this clipping box? I can think of 3 possibilities: (0,0,0)-(1,1,1), (-0.5,-0.5,-0.5)-(0.5,0.5,0.5), (-1,-1,-1)-(1,1,1) Or is there no standard?

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  • Good baseline size for an A* Search grid?

    - by Jo-Herman Haugholt
    I'm working on a grid based game/prototype with a continuous open map, and are currently considering what size to make each segment. I've seen some articles mention different sizes, but most of them is really old, so I'm unsure how well they map to the various platforms and performance demands common today. As for the project, it's a hybrid of 2D and 3D, but for path-finding purposes, the majority of searches would be approximately 2D. From a graphics perspective, the minimum segment size would be 64x64 in the XZ plane to minimize loaded segments while ensuring full screen coverage. I figure pathfinding would be an important indicator of maximum practical size.

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  • Why keyboard layout is acting weird?

    - by uzumaki
    I'm using Ubuntu 12.04. I use English (USA) and Bangla (probhat) layout. Everything regarding keyboard layout was perfect since I've installed Ubuntu about 5 months ago. Suddenly, I can't write bangla anywhere (naming folder etc.) without LibreOffice. when I'm trying to write bangla anywhere only a "square" symbol comes out for each character. Interestingly, when i'm trying to view the keyboard layout, "square" symbol is there instead of each character. Very surprising. Just take a look at the screen shot of the keyboard layout. Really very unusual issue to me.

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  • Surface and the Uphill Battle to Win Over iPad Users (Namely: Me)

    - by D'Arcy Lussier
    I went away this past weekend and decided to bring along the Windows 8 tablet from the Build conference last year – y’know, to give Windows 8 a try in a typical scenario. I also brought our iPad 2 along since I figured my wife would want to use that. I’d love to tell you how I found using my Windows 8 tablet but I can’t – I used the iPad exclusively the entire weekend. It was during this that I realized what Microsoft needs to do to win me over as an iPad user. As you’ll see, I’m left wondering what it is that Surface is meant to compete with: iPad and other tablets, or thin laptops like the MacBook Air or Ultrabooks. Device Size I really like the size of the iPad compared with the Build tablet. It’s not as long and the thinness/weight of the device makes it feel more like you’re holding a magazine than a computer. I’m pleased that Microsoft will be matching the thinness of the iPad with Surface, but I’m suspect as to what that actually means. The iPad’s edges slant inwards where the Surface has a thicker boxish look (similar to the iPhone 4S). So while they may have the same depth at the deepest part of both devices, I bet the iPad will come off feeling thinner. However, its not lost on me the number of external port options the Surface’s design provides over the iPad (Usb, etc.). With that said, I haven’t missed having a USB slot on my iPad. I’m not a fan of lengthening the Surface screen size to almost a full inch over the iPad, mainly because… Vertical Orientation Experience Did you notice at the announce event, in the images of the devices that have been released, and in any marketing for it, that the surface is always displayed in horizontal orientation. This is a huge beef I have with my Build tablet and why I prefer the iPad. Yes the iPad can do the wide-screenish mode, but the iPad is oriented to be vertical by nature. Don’t agree? Look at the button and camera placement – both on the shorter sides of the device. Compare that with the Surface, where the orientation for the button and camera is on the longer sides. To be fair, Blackberry and the horde of Android tablets out there haven’t gotten this either – since most monitors are widescreen nowadays tablets should be too right? Wrong. Widescreen is great for certain things, but tasks such as reading is not one of them – hence why monitor companies like Dell provide stands that allow you to flip your widescreen monitor to a vertical orientation. That Microsoft has chosen a horizontal orientation by default for Windows 8 is disappointing – hopefully hardware manufacturers will be given the option of a default vertical orientation. Fast Startup Time I like that I can turn off/turn on the iPad very quickly. Even from a true “off” mode and not just sleeping, the iPad boots up very quickly. Windows RT needs to have that same quick response. If I start finding that I’m waiting for the device to boot up for more than 30 seconds that could be a show stopper. No Heat I really hate that the Build tablet has fans that kick in to cool the procs, but its basically a slate computer and I get its part of that prototype build. For Surface, it needs to be the same type of experience as the iPad – no heat! I know Surface doesn’t have fans and uses some cool new vent system or something like that, but even then – I want to sit and read a book on my Surface without having to feel any heat coming from the device, which is the experience I have with the iPad now. What About Apps?! I am definitely not the target client when it comes to app stores. On my iPad I use: Safari Kindle Reader Twitter App Settlers of Catan TSN’s App And that’s it. So really, while its nice that some version of Office might be available, I’m not planning on utilizing a Surface for creating a PowerPoint or working on a Word document – that’s what my laptop is for. I want my tablet to be for information snacking or as an e-reader and occasionally an entertainment device. Surface vs iPad or Surface vs Air? The more that I read up on Surface, the more I wonder if it won’t be a touch-enabled MacBook Air competitor more than an iPad one. Also, I really question if Microsoft gets tablets – when one of your main selling features is a built-in physical keyboard it speaks more to a traditional laptop experience than a tablet one that’s entirely reliant on touch. Still, I really love the Windows Phone interface – way more than iOS – so I’m still very optimistic that the Metro experience on the tablet will be fantastic. I just worry that Microsoft has interpreted a tablet as a computer with a removable keyboard and a touch screen, and that’s not what tablet computing is about at all.

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  • Byte Size Tips: How to Change Your Computer Name on Mac OS X

    - by The Geek
    When you’re sharing stuff back and forth between your computers, the names of those computers actually start to matter — in my case, I upgraded to a new MacBook Air because my old one has a dead screen and is out of warranty, so I made it into a desktop with an external monitor. That’s when I got an error that my two Macs had the same name. Oops! Luckily it’s an extremely easy fix. Just open up System Preferences, go to Sharing, and change the computer name. Done! You can also change it from the Terminal using this command, though obviously it’s much simpler to just change it under Sharing.     

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  • DIY Standing Desk Sports Super Sturdy Galvanized Pipe Legs

    - by Jason Fitzpatrick
    If you’re looking for a standing desk sturdy enough you can tap dance on it this DIY creation features thick pipe legs and a solid oak desktop. Courtesy of designer Jessica Allen, this standing desk can easily support a bank of monitors, heavy equipment, and even your entire body if need be, thanks to a sturdy galvanized plumbing pipe undercarriage and a 1″ thick oak top. We love the clean lines of the desk but we’d be tempted to clutter them up a little with a tower-rack mounted under the desk or on the inside of the thick pipe legs. Hit up the link below to check out the full build log. Have a cool standing desk (or desk tutorial) to share? Sound off in the comments. Steel Pipe Standing Desk HTG Explains: Why Screen Savers Are No Longer Necessary 6 Ways Windows 8 Is More Secure Than Windows 7 HTG Explains: Why It’s Good That Your Computer’s RAM Is Full

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  • Scribe Workbench Update Source

    - by Dave Noderer
    I’ve been working with a program Scribe, similar in function to SSIS although I’m still an SSIS fanboy!! The main feature my customer has Scribe for is to load data into Microsoft CRM 4.0. A lot of what I’ve been doing is loading campaigns into CRM which are staged in SQL Server but I need to mark each one as imported so it will not get imported again. The screen shot below shows how to setup the Source update. One important thing is that the source SQL table has to have a primary key defined (this was a staging table and I did not do that at first)

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  • Quick Quips on QR Codes

    - by Tim Dexter
    Yes, I'm an alliterating all-star; I missed my calling as a newspaper headline writer. I have recently received questions from several folks on support for QR codes. You know them they are everywhere you look, even here! How does Publisher handle QR codes then? In theory, exactly the same way we handle any other 2D barcode font. We need the font file, a mapping entry and an encoding class. With those three pieces we can embed QR codes into any output. To test the theory, I went off to IDAutomation, I have worked with them and many customers over the years and their fonts and encoders have worked great and have been very reliable. They kindly provide demo fonts which has made my life so much easier to be able to write posts like this. Their QR font and encoder is a little tough to find. I started here and then hit the Demo Now button. On the next page I hit the right hand Demo Now button. In the resulting zip file you'll need two files: AdditionalFonts.zip >> Automation2DFonts >> TrueType >> IDAutomation2D.ttf Java Class Encoder >> IDAutomation_JavaFontEncoder_QRCode.jar - the QRBarcodeExample.java is useful to see how to call the encoder. The font file needs to be installed into the windows/fonts directory, just copy and paste it in using file explorer and windows will install it for you. Remember, we are using the demo font here and you'll see if you get your phones decoder to looks a the font above there is a fixed string 'DEMO' at the beginning. You want that removed? Go buy the font from the IDAutomation folks. The Encoder Next you need to create your encoding wrapper class. Publisher does ship a class but its compiled and I do not recommend trying to modify it, you can just build your own. I have loaded up my class here. You do not need to be a java guru, its pretty straightforward. I'd recommend a java IDE like JDeveloper from a convenience point of view. I have annotated my class and added a main method to it so you can test your encoders from JDeveloper without having to deploy them first. You can load up the project form the zip file straight into JDeveloper.Next, take a look at IDAutomation's example java class and you'll see: QRCodeEncoder qre=new QRCodeEncoder();  String DataToEncode = "IDAutmation Inc.";  boolean ApplyTilde = false;  int EncodingMode = 0;  int Version = 0;  int ErrorCorrectionLevel = 0;  System.out.println( qre.FontEncode(DataToEncode, ApplyTilde, EncodingMode, Version, ErrorCorrectionLevel) ); You'll need to check what settings you need to set for the ApplyTilde, EncodingMode, Version and ErrorCorrectionLevel. They are covered in the user guide from IDAutomation here. If you do not want to hard code the values in the encoder then you can quite easily externalize them and read the values from a text file. I have not covered that scenario here, I'm going with IDAutomation's defaults and my phone app is reading the fonts no problem. Now you know how to call the encoder, you need to incorporate it into your encoder wrapper class. From my sample class:       Class[] clazz = new Class[] { "".getClass() };        ENCODERS.put("code128a",mUtility.getClass().getMethod("code128a", clazz));       ENCODERS.put("code128b",mUtility.getClass().getMethod("code128b", clazz));       ENCODERS.put("code128c",mUtility.getClass().getMethod("code128c", clazz));       ENCODERS.put("qrcode",mUtility.getClass().getMethod("qrcode", clazz)); I just added a new entry to register the encoder method 'qrcode' (in red). Then I created a new method inside the class to call the IDAutomation encoder. /** Call to IDAutomations QR Code encoder. Passing the data to encode      Returning the encoded string to the template for formatting **/ public static final String qrcode (String DataToEncode) {   QRCodeEncoder qre=new QRCodeEncoder();    boolean ApplyTilde = false;    int EncodingMode = 0;    int Version = 0;    int ErrorCorrectionLevel = 0; return qre.FontEncode(DataToEncode, ApplyTilde, EncodingMode, Version, ErrorCorrectionLevel); } Almost the exact same code in their sample class. The DataToEncode string is passed in rather than hardcoded of course. With the class done you can now compile it, but you need to ensure that the IDAutomation_JavaFontEncoder_QRCode.jar is in the classpath. In JDeveloper, open the project properties >> Libraries and Classpaths and then add the jar to the list. You'll need the publisher jars too. You can find those in the jlib directory in your Template Builder for Word directory.Note! In my class, I have used package oracle.psbi.barcode; As my package spec, yours will be different but you need to note it for later. Once you have it compiling without errors you will need to generate a jar file to keep it in. In JDeveloper highlight your project node >> New >> Deployment Profile >> JAR file. Once you have created the descriptor, just take the defaults. It will tell you where the jar is located. Go get it and then its time to copy it and the IDAutomation jar into the Template Builder for Word directory structure. Deploying the jars On your windows machine locate the jlib directory under the Template Builder for Word install directory. On my machine its here, F:\Program Files\Oracle\BI Publisher\BI Publisher Desktop\Template Builder for Word\jlib. Copy both of the jar files into the directory. The next step is to get the jars into the classpath for the Word plugin so that Publisher can find your wrapper class and it can then find the IDAutomation encoder. The most consistent way I have found so far, is to open up the RTF2PDF.jar in the same directory and make some mods. First make a backup of the jar file then open it using winzip or 7zip or similar and get into the META-INF directory. In there is a file, MANIFEST.MF. This contains the classpath for the plugin, open it in an editor and add the jars to the end of the classpath list. In mine I have: Manifest-Version: 1.0 Class-Path: ./activation.jar ./mail.jar ./xdochartstyles.jar ./bicmn.jar ./jewt4.jar ./share.jar ./bipres.jar ./xdoparser.jar ./xdocore.jar ./xmlparserv2.jar ./xmlparserv2-904.jar  ./i18nAPI_v3.jar ./versioninfo.jar ./barcodejar.jar ./IDAutomation_JavaFontEncoder_QRCode.jar Main-Class: RTF2PDF I have put in carriage returns above to make the Class-Path: entry more readable, make sure yours is all on one line. Be sure to use the ./ as a prefix to the jar name. Ensure the file is saved inside the jar file 7zip and winzip both have popups asking if you want to update the file in the jar file.Now you have the jars on the classpath, the Publisher plugin will be able to find our classes at run time. Referencing the Font The next step is to reference the font location so that the rendering engine can find it and embed a subset into the PDF output. Remember the other output formats rely on the font being present on the machine that is opening the document. The PDF is the only truly portable format. Inside the config directory under the Template Builder for Word install directory, mine is here, F:\Program Files\Oracle\BI Publisher\BI Publisher Desktop\Template Builder for Word\config. You'll find the file, 'xdo example.cfg'. Rename it to xdo.cfg and open it in a text editor. In the fonts section, create a new entry:       <font family="IDAutomation2D" style="normal" weight="normal">              <truetype path="C:\windows\fonts\IDAutomation2D.ttf" />       </font> Note, 'IDAutomation2D' (in red) is the same name as you can see when you open MSWord and look for the QRCode font. This must match exactly. When Publisher looks at the fonts in the RTF template at runtime it will see 'IDAutomation2D' it will then look at its font mapping entries to find where that font file resides on the disk. If the names do not match or the font is not present then the font will not get used and it will fall back on Helvetica. Building the Template Now you have the data encoder and the font in place and mapped; you can use it in the template. The two commands you will need to have present are: <?register-barcode-vendor:'ENCODER WRAPPER CLASS'; 'ENCODER NAME'?> for my encoder I have: <?register-barcode-vendor:'oracle.psbi.barcode.BarcodeUtil'; 'MyBarcodeEncoder'?> Notice the two parameters for the command. The first provides the package 'path' and class name (remember I said you need to remember that above.)The second is the name of the encoder, in my case 'MyBarcodeEncoder'. Check my full encoder class in the zip linked below to see where I named it. You can change it to something else, no problem.This command needs to be near the top of the template. The second command is the encoding command: <?format-barcode:DATAT_TO_ENCODE;'ENCODER_METHOD_NAME';'ENCODER_NAME'?> for my command I have <?format-barcode:DATATEXT;'qrcode';'MyBarcodeEncoder'?>DATATEXT is the XML element that contains the text to be encoded. If you want to hard code a piece of text just surround it with single quotes. qrcode is the name of my encoder method that calls the IDAutomation encoder. Remember this.MyBarcodeEncoder is the name of my encoder. Repetition? Yes but its needed again. Both of these commands are put inside their own form fields. Do not apply the QRCode font to the second field just yet. Lets make sure the encoder is working. Run you template with some data and you should get something like this for your encoded data: AHEEEHAPPJOPMOFADIPFJKDCLPAHEEEHA BNFFFNBPJGMDIDJPFOJGIGBLMPBNFFFNB APIBOHFJCFBNKHGGBMPFJFJLJBKGOMNII OANKPJFFLEPLDNPCLMNGNIJIHFDNLJFEH FPLFLHFHFILKFBLOIGMDFCFLGJGOPJJME CPIACDFJPBGDODOJCHALJOBPECKMOEDDF MFFNFNEPKKKCHAIHCHPCFFLDAHFHAGLMK APBBBPAPLDKNKJKKGIPDLKGMGHDDEPHLN HHHHHHHPHPHHPHPPHPPPPHHPHHPHPHPHP Grooovy huh? If you do not get the encoded text then go back and check that your jars are in the right spot and that you have the MANIFEST.MF file updated correctly. Once you do get the encoded text, highlight the field and apply the IDAutomation2D font to it. Then re-run the report and you will hopefully see the QR code in your output. If not, go back and check the xdo.cfg entry and make sure its in the right place and the font location is correct. That's it, you now have QR codes in Publisher outputs. Everything I have written above, has been tested with the 5.6.3, 10.1.3.4.2 codelines. I'll be testing the 11g code in the next day or two and will update you with any changes. One thing I have not covered yet and will do in the next few days is how to deploy all of this to your server. Look out for a follow up post. One note on the apparent white lines in the font (see the image above). Once printed they disappear and even viewing the code on a screen with the white lines, my phone app is still able to read and interpret the contents no problem. I have zipped up my encoder wrapper class as a JDeveloper 11.1.1.6 project here. Just dig into the src directories to find the BarcodeUtil.java file if you just want the code. I have put comments into the file to hopefully help the novice java programmer out. Happy QR'ing!

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  • Morning Routine Is an Alarm Clock Deactivated via Barcode Scan

    - by Jason Fitzpatrick
    Android: If you have trouble getting out of bed in the morning, Morning Routine might be just the tool you need–an alarm clock that requires you to scan a barcode to deactivate it. Similar in concept to alarm clocks which require you to solve a puzzle to shut them down, Morning Routine requires you to get out of bed and scan a barcode/QR code to turn the alarm off. If you’re worried that’s not enough you can even set it up to require a sequence of scans. In addition, you can have the scan(s) open a URL to launch your favorite news site, web radio, or other resource that serves as part of your morning routine. Morning Routine is free for a limited time, Android only. Morning Routine [via Addictive Tips] How to Stress Test the Hard Drives in Your PC or Server How To Customize Your Android Lock Screen with WidgetLocker The Best Free Portable Apps for Your Flash Drive Toolkit

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  • WidgetBlock Speeds Up Browsing by Removing Social Media Widgets

    - by Jason Fitzpatrick
    Chrome: If you’re tired of web pages cluttered with social media buttons, WidgetBlock bans the buttons and speeds up the load time of web pages in the process. Even on a snappy internet connection you’ve likely noticed, thanks to the deluge of social media buttons loading in the background, a noticeable lag on popular web sites. WidgetBlock blocks widgets from loading (just like popular ad blocking software blocks ads from loading). The above screenshot, taken from a popular media site, shows just how much screen real estate is taken up by social media widgets. Installing WidgetBlock banishes the social media widgets and speeds load time. Hit up the link below to grab a free copy. WidgetBlock [Chrome Web Store] HTG Explains: When Do You Need to Update Your Drivers? How to Make the Kindle Fire Silk Browser *Actually* Fast! Amazon’s New Kindle Fire Tablet: the How-To Geek Review

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  • 2d libgdx: runtime level generation

    - by lxknvlk
    I have encountered a problem during my first game development: I thought of a Array<Ground> groundArray that does groundArray.add when a new ground will appear on the screen, and removes oldest ground when it will no longer be seen, if player only moves to the right, like in flappy bird. The perfect structure would be a queue for such a mechanic, but libgdx doesnt have one. Using libgdx's Array is not intuitive too - i have to reverse the order of elements. It has a method pop() that removes the last element, but no such method to use on the first element. What are my options here? extend Array class and add something? writing my own queue-like class?

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  • Ubuntu 12.04 doesn't start after installing with LiveUSB

    - by Kevin Arutyunyan
    I need help! I installed Ubuntu with my LiveUSB, and it said restart to use your system, so I restarted. Now I am just stuck in a completely black screen with a blinking _ I'm already waiting 10 minutes for something to happen, but there's nothing. I don't know what the problem could be, but maybe the message I got during installation that said 'APT couldn't be configured, so no additional apps will be installed' was the problem? I'm still waiting.. Fast answers please :) thanks.

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  • Unsatisfied Link Error and missing .so files when starting Eclipse

    - by Keidax
    I upgraded to the 12.04 beta yesterday. Now, when I try to start Eclipse, I get the splash screen and then this error message: An error has occurred. See the log file /home/gabriel/.eclipse/org.eclipse.platform_3.7.0_155965261/configuration/1335382319394.log . The log file says something like this: java.lang.UnsatisfiedLinkError: Could not load SWT library. Reasons: no swt-gtk-3740 in java.library.path no swt-gtk in java.library.path Can't load library: /home/gabriel/.swt/lib/linux/x86_64/libswt-gtk-3740.so Can't load library: /home/gabriel/.swt/lib/linux/x86_64/libswt-gtk.so followed by many more error messages. The /home/gabriel/.swt/lib/linux/x86_64/ directory exists, but is empty. I also tried reinstalling eclipse with no success. Any ideas?

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  • Can't Log in to Lubuntu 12.04 X Server

    - by isomorphismes
    As of rebooting yesterday I can't login as myself to the X server part of 64-bit Lubuntu 12.04. Same problem as Can not get passed the login screen but that solution didn't work for me. Troubleshooting steps I already took: I can log in as guest (with whatever window manager) to the graphic (X) view of Lubuntu. log in as myself into a virtual terminal. (In fact I'm writing this from w3m for that reason.) So I know my password is correct and that most aspects of the system are working. One of the top google results for "can't log into lubuntu" mentioned a disk-full problem on netbooks; I don't have that problem. Let me know if I need to paste any messages or config files to make this question clearer and I'll do so. $ ls -l /home total 12 drwxr-xr-x 99 me me 12288 May 26 14:16 me $ ls -ld /tmp drwxrwxrwt 16 root root 4096 May 26 15:46 /tmp

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  • Byobu looks broken in Putty from Windows

    - by TheLQ
    After trying screen for 2 days I already hate it and am now trying byobu. However currently it looks very broken in Putty. I've already fixed the key mapping issue, but this issue isn't specified in the man page or even google: Notice the misplaced position of the list of windows, the broken selector position, the duplication of the last window, the random a in the top right, and the misplaced apply option. You can't see this, but the last option is not selectable. Is there some option in Putty I need to use in order to see this correctly?

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  • ORACLE RIGHTNOW DYNAMIC AGENT DESKTOP CLOUD SERVICE - Putting the Dynamite into Dynamic Agent Desktop

    - by Andreea Vaduva
    Untitled Document There’s a mountain of evidence to prove that a great contact centre experience results in happy, profitable and loyal customers. The very best Contact Centres are those with high first contact resolution, customer satisfaction and agent productivity. But how many companies really believe they are the best? And how many believe that they can be? We know that with the right tools, companies can aspire to greatness – and achieve it. Core to this is ensuring their agents have the best tools that give them the right information at the right time, so they can focus on the customer and provide a personalised, professional and efficient service. Today there are multiple channels through which customers can communicate with you; phone, web, chat, social to name a few but regardless of how they communicate, customers expect a seamless, quality experience. Most contact centre agents need to switch between lots of different systems to locate the right information. This hampers their productivity, frustrates both the agent and the customer and increases call handling times. With this in mind, Oracle RightNow has designed and refined a suite of add-ins to optimize the Agent Desktop. Each is designed to simplify and adapt the agent experience for any given situation and unify the customer experience across your media channels. Let’s take a brief look at some of the most useful tools available and see how they make a difference. Contextual Workspaces: The screen where agents do their job. Agents don’t want to be slowed down by busy screens, scrolling through endless tabs or links to find what they’re looking for. They want quick, accurate and easy. Contextual Workspaces are fully configurable and through workspace rules apply if, then, else logic to display only the information the agent needs for the issue at hand . Assigned at the Profile level, different levels of agent, from a novice to the most experienced, get a screen that is relevant to their role and responsibilities and ensures their job is done quickly and efficiently the first time round. Agent Scripting: Sometimes, agents need to deliver difficult or sensitive messages while maximising the opportunity to cross-sell and up-sell. After all, contact centres are now increasingly viewed as revenue generators. Containing sophisticated branching logic, scripting helps agents to capture the right level of information and guides the agent step by step, ensuring no mistakes, inconsistencies or missed opportunities. Guided Assistance: This is typically used to solve common troubleshooting issues, displaying a series of question and answer sets in a decision-tree structure. This means agents avoid having to bookmark favourites or rely on written notes. Agents find particular value in these guides - to quickly craft chat and email responses. What’s more, by publishing guides in answers on support pages customers, can resolve issues themselves, without needing to contact your agents. And b ecause it can also accelerate agent ramp-up time, it ensures that even novice agents can solve customer problems like an expert. Desktop Workflow: Take a step back and look at the full customer interaction of your agents. It probably spans multiple systems and multiple tasks. With Desktop Workflows you control the design workflows that span the full customer interaction from start to finish. As sequences of decisions and actions, workflows are unique in that they can create or modify different records and provide automation behind the scenes. This means your agents can save time and provide better quality of service by having the tools they need and the relevant information as required. And doing this boosts satisfaction among your customers, your agents and you – so win, win, win! I have highlighted above some of the tools which can be used to optimise the desktop; however, this is by no means an exhaustive list. In approaching your design, it’s important to understand why and how your customers contact you in the first place. Once you have this list of “whys” and “hows”, you can design effective policies and procedures to handle each category of problem, and then implement the right agent desktop user interface to support them. This will avoid duplication and wasted effort. Five Top Tips to take away: Start by working out “why” and “how” customers are contacting you. Implement a clean and relevant agent desktop to support your agents. If your workspaces are getting complicated consider using Desktop Workflow to streamline the interaction. Enhance your Knowledgebase with Guides. Agents can access them proactively and can be published on your web pages for customers to help themselves. Script any complex, critical or sensitive interactions to ensure consistency and accuracy. Desktop optimization is an ongoing process so continue to monitor and incorporate feedback from your agents and your customers to keep your Contact Centre successful.   Want to learn more? Having attending the 3-day Oracle RightNow Customer Service Administration class your next step is to attend the Oracle RightNow Customer Portal Design and 2-day Dynamic Agent Desktop Administration class. Here you’ll learn not only how to leverage the Agent Desktop tools but also how to optimise your self-service pages to enhance your customers’ web experience.   Useful resources: Review the Best Practice Guide Review the tune-up guide   About the Author: Angela Chandler joined Oracle University as a Senior Instructor through the RightNow Customer Experience Acquisition. Her other areas of expertise include Business Intelligence and Knowledge Management.  She currently delivers the following Oracle RightNow courses in the classroom and as a Live Virtual Class: RightNow Customer Service Administration (3 days) RightNow Customer Portal Design and Dynamic Agent Desktop Administration (2 days) RightNow Analytics (2 days) Rightnow Chat Cloud Service Administration (2 days)

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  • How do I make my page respect h1 css addition? [migrated]

    - by Adobe
    I add h1 { margin-top:100px; } to the end of the css, but the page doesn't change. But if I add to the html of some h1: <h1 style="margin-top:100px;"><a class="toc-backref" href="#id4">KHotKeys</a><a class="headerlink" href="#khotkeys" title="Permalink to this headline">¶</a></h1> Then it does. I'm not css pro, and I guess the problem is somewhere in the css file. Here it is: div.clearer { clear: both; } /* -- relbar ---------------------------------------------------------------- */ div.related { width: 100%; font-size: 90%; } div.related h3 { display: none; } div.related ul { margin: 0; padding: 0 0 0 10px; list-style: none; } div.related li { display: inline; } div.related li.right { float: right; margin-right: 5px; } /* -- sidebar --------------------------------------------------------------- */ div.sphinxsidebarwrapper { padding: 10px 5px 0 10px; } div.sphinxsidebar { float: left; width: 230px; margin-left: -100%; font-size: 90%; } div.sphinxsidebar ul { list-style: none; } div.sphinxsidebar ul ul, div.sphinxsidebar ul.want-points { margin-left: 20px; list-style: square; } div.sphinxsidebar ul ul { margin-top: 0; margin-bottom: 0; } div.sphinxsidebar form { margin-top: 10px; } div.sphinxsidebar input { border: 1px solid #98dbcc; font-family: sans-serif; font-size: 1em; } div.sphinxsidebar input[type="text"] { width: 160px; } div.sphinxsidebar input[type="submit"] { width: 30px; } img { border: 0; } /* -- search page ----------------------------------------------------------- */ ul.search { margin: 10px 0 0 20px; padding: 0; } ul.search li { padding: 5px 0 5px 20px; background-image: url(file.png); background-repeat: no-repeat; background-position: 0 7px; } ul.search li a { font-weight: bold; } ul.search li div.context { color: #888; margin: 2px 0 0 30px; text-align: left; } ul.keywordmatches li.goodmatch a { font-weight: bold; } /* -- index page ------------------------------------------------------------ */ table.contentstable { width: 90%; } table.contentstable p.biglink { line-height: 150%; } a.biglink { font-size: 1.3em; } span.linkdescr { font-style: italic; padding-top: 5px; font-size: 90%; } /* -- general index --------------------------------------------------------- */ table.indextable { width: 100%; } table.indextable td { text-align: left; vertical-align: top; } table.indextable dl, table.indextable dd { margin-top: 0; margin-bottom: 0; } table.indextable tr.pcap { height: 10px; } table.indextable tr.cap { margin-top: 10px; background-color: #f2f2f2; } img.toggler { margin-right: 3px; margin-top: 3px; cursor: pointer; } div.modindex-jumpbox { border-top: 1px solid #ddd; border-bottom: 1px solid #ddd; margin: 1em 0 1em 0; padding: 0.4em; } div.genindex-jumpbox { border-top: 1px solid #ddd; border-bottom: 1px solid #ddd; margin: 1em 0 1em 0; padding: 0.4em; } /* -- general body styles --------------------------------------------------- */ a.headerlink { visibility: hidden; } h1:hover > a.headerlink, h2:hover > a.headerlink, h3:hover > a.headerlink, h4:hover > a.headerlink, h5:hover > a.headerlink, h6:hover > a.headerlink, dt:hover > a.headerlink { visibility: visible; } div.body p.caption { text-align: inherit; } div.body td { text-align: left; } .field-list ul { padding-left: 1em; } .first { margin-top: 0 !important; } p.rubric { margin-top: 30px; font-weight: bold; } img.align-left, .figure.align-left, object.align-left { clear: left; float: left; margin-right: 1em; } img.align-right, .figure.align-right, object.align-right { clear: right; float: right; margin-left: 1em; } img.align-center, .figure.align-center, object.align-center { display: block; margin-left: auto; margin-right: auto; } .align-left { text-align: left; } .align-center { text-align: center; } .align-right { text-align: right; } /* -- sidebars -------------------------------------------------------------- */ div.sidebar { margin: 0 0 0.5em 1em; border: 1px solid #ddb; padding: 7px 7px 0 7px; background-color: #ffe; width: 40%; float: right; } p.sidebar-title { font-weight: bold; } /* -- topics ---------------------------------------------------------------- */ div.topic { border: 1px solid #ccc; padding: 7px 7px 0 7px; margin: 10px 0 10px 0; } p.topic-title { font-size: 1.1em; font-weight: bold; margin-top: 10px; } /* -- admonitions ----------------------------------------------------------- */ div.admonition { margin-top: 10px; margin-bottom: 10px; padding: 7px; } div.admonition dt { font-weight: bold; } div.admonition dl { margin-bottom: 0; } p.admonition-title { margin: 0px 10px 5px 0px; font-weight: bold; } div.body p.centered { text-align: center; margin-top: 25px; } /* -- tables ---------------------------------------------------------------- */ table.docutils { border: 0; border-collapse: collapse; } table.docutils td, table.docutils th { padding: 1px 8px 1px 5px; border-top: 0; border-left: 0; border-right: 0; border-bottom: 1px solid #aaa; } table.field-list td, table.field-list th { border: 0 !important; } table.footnote td, table.footnote th { border: 0 !important; } th { text-align: left; padding-right: 5px; } table.citation { border-left: solid 1px gray; margin-left: 1px; } table.citation td { border-bottom: none; } /* -- other body styles ----------------------------------------------------- */ ol.arabic { list-style: decimal; } ol.loweralpha { list-style: lower-alpha; } ol.upperalpha { list-style: upper-alpha; } ol.lowerroman { list-style: lower-roman; } ol.upperroman { list-style: upper-roman; } dl { margin-bottom: 15px; } dd p { margin-top: 0px; } dd ul, dd table { margin-bottom: 10px; } dd { margin-top: 3px; margin-bottom: 10px; margin-left: 30px; } dt:target, .highlighted { background-color: #fbe54e; } dl.glossary dt { font-weight: bold; font-size: 1.1em; } .field-list ul { margin: 0; padding-left: 1em; } .field-list p { margin: 0; } .refcount { color: #060; } .optional { font-size: 1.3em; } .versionmodified { font-style: italic; } .system-message { background-color: #fda; padding: 5px; border: 3px solid red; } .footnote:target { background-color: #ffa; } .line-block { display: block; margin-top: 1em; margin-bottom: 1em; } .line-block .line-block { margin-top: 0; margin-bottom: 0; margin-left: 1.5em; } .guilabel, .menuselection { font-family: sans-serif; } .accelerator { text-decoration: underline; } .classifier { font-style: oblique; } /* -- code displays --------------------------------------------------------- */ pre { overflow: auto; overflow-y: hidden; /* fixes display issues on Chrome browsers */ } td.linenos pre { padding: 5px 0px; border: 0; background-color: transparent; color: #aaa; } table.highlighttable { margin-left: 0.5em; } table.highlighttable td { padding: 0 0.5em 0 0.5em; } tt.descname { background-color: transparent; font-weight: bold; font-size: 1.2em; } tt.descclassname { background-color: transparent; } tt.xref, a tt { background-color: transparent; font-weight: bold; } h1 tt, h2 tt, h3 tt, h4 tt, h5 tt, h6 tt { background-color: transparent; } .viewcode-link { float: right; } .viewcode-back { float: right; font-family: sans-serif; } div.viewcode-block:target { margin: -1px -10px; padding: 0 10px; } /* -- math display ---------------------------------------------------------- */ img.math { vertical-align: middle; } div.body div.math p { text-align: center; } span.eqno { float: right; } /* -- printout stylesheet --------------------------------------------------- */ @media print { div.document, div.documentwrapper, div.bodywrapper { margin: 0 !important; width: 100%; } div.sphinxsidebar, div.related, div.footer, #top-link { display: none; } } body { font-family: sans-serif; font-size: 100%; background-color: #11303d; color: #000; margin: 0; padding: 0; } div.document { background-color: #d4e9f7; } div.documentwrapper { float: left; width: 100%; } div.bodywrapper { margin: 0 0 0 230px; } div.body { background-color: #ffffff; color: #222222; padding: 0 20px 30px 20px; } div.footer { color: #ffffff; width: 100%; padding: 9px 0 9px 0; text-align: center; font-size: 75%; } div.footer a { color: #ffffff; text-decoration: underline; } div.related { background-color: #191a19; line-height: 30px; color: #ffffff; } div.related a { color: #ffffff; } div.sphinxsidebar { top: 30px; bottom: 60px; margin: 0; position: fixed; overflow: auto; height: auto; } div.sphinxsidebar h3 { font-family: 'Trebuchet MS', sans-serif; color: #3a3a3a; font-size: 1.4em; font-weight: normal; margin: 0; padding: 0; } div.sphinxsidebar h3 a { color: #3a3a3a; } div.sphinxsidebar h4 { font-family: 'Trebuchet MS', sans-serif; color: #3a3a3a; font-size: 1.3em; font-weight: normal; margin: 5px 0 0 0; padding: 0; } div.sphinxsidebar p { color: #3a3a3a; } div.sphinxsidebar p.topless { margin: 5px 10px 10px 10px; } div.sphinxsidebar ul { margin: 10px; padding: 0; color: #3a3a3a; } div.sphinxsidebar ul li { margin-top: .2em; } div.sphinxsidebar a { color: #3a8942; } div.sphinxsidebar input { border: 1px solid #3a8942; font-family: sans-serif; font-size: 1em; } /* -- body styles ----------------------------------------------------------- */ a { color: #355f7c; text-decoration: none; } a:hover { text-decoration: underline; } div.body p, div.body dd, div.body li { text-align: left; line-height: 130%; margin-top: 0px; margin-bottom: 0px; } div.body h1, div.body h2, div.body h3, div.body h4, div.body h5, div.body h6 { font-family: 'Trebuchet MS', sans-serif; background-color: #f2f2f2; font-weight: normal; color: #20435c; border-top: 2px solid #cccccc; border-bottom: 1px solid #cccccc; margin: 30px -20px 20px -20px; padding: 3px 0 3px 10px; } div.body h1 { margin-top: 0; font-size: 200%; } div.body h2 { font-size: 160%; } div.body h3 { font-size: 140%; padding-left: 20px; } div.body h4 { font-size: 120%; padding-left: 20px; } div.body h5 { font-size: 110%; padding-left: 20px; } div.body h6 { font-size: 100%; padding-left: 20px; } a.headerlink { color: #c60f0f; font-size: 0.8em; padding: 0 4px 0 4px; text-decoration: none; } a.headerlink:hover { background-color: #c60f0f; color: white; } div.body p, div.body dd, div.body li { text-align: left; line-height: 110%; } div.admonition p.admonition-title + p { display: inline; } div.note { background-color: #eee; border: 1px solid #ccc; } div.seealso { background-color: #ffc; border: 1px solid #ff6; } div.topic { background-color: #eee; } div.warning { background-color: #ffe4e4; border: 1px solid #f66; } p.admonition-title { display: inline; } p.admonition-title:after { content: ":"; } pre { padding: 0px; background-color: #ffffff; color: #000000; line-height: 120%; border: 0px solid #ffffff; border-left: none; border-right: none; white-space: pre-wrap; /* word-wrap: break-word; */ /* width:100px; */ } tt { background-color: #ecf0f3; padding: 0 1px 0 1px; font-size: 110%; } .warning tt { background: #efc2c2; } .note tt { background: #d6d6d6; } body { width:150%; }

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  • Design Code Outside of an IDE (C#)?

    - by ryanzec
    Does anyone design code outside of an IDE? I think that code design is great and all but the only place I find myself actually design code (besides in my head) is in the IDE itself. I generally think about it a little before hand but when I go to type it out, it is always in the IDE; no UML or anything like that. Now I think having UML of your code is really good because you are able to see a lot more of the code on one screen however the issue I have is that once I type it in UML, I then have to type the actual code and that is just a big duplicate for me. For those who work with C# and design code outside of Visual Studio (or at least outside Visual Studio's text editor), what tools do you use? Do those tools allow you to convert your design to actual skeleton code? It is also possible to convert code to the design (when you update the code and need an updated UML diagram or whatnot)?

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