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  • Social Business Forum Milano: Day 2

    - by me
    @YourService. The business world has flipped and small business can capitalize  by Frank Eliason (twitter: @FrankEliason ) Technology and social media tools have made it easier than ever for companies to communicate with consumers. They can listen and join in on conversations, solve problems, get instant feedback about their products and services, and more. So why, then, are most companies not doing this? Instead, it seems as if customer service is at an all time low, and that the few companies who are choosing to focus on their customers are experiencing a great competitive advantage. At Your Service explains the importance of refocusing your business on your customers and your employees, and just how to do it. Explains how to create a culture of empowered employees who understand the value of a great customer experience Advises on the need to communicate that experience to their customers and potential customers Frank Eliason, recognized by BusinessWeek as the 'most famous customer service manager in the US, possibly in the world,' has built a reputation for helping large businesses improve the way they connect with customers and enhance their relationships Quotes from the Audience: Bertrand Duperrin ?@bduperrin social service is not about shutting up the loudest cutsomers ! #sbf12 @frankeliason Paolo Pelloni ?@paolopelloniGautam Ghosh ?@GautamGhosh RT @cecildijoux: #sbf12 @frankeliason you need to change things and fix the approach it's not about social media it's about driving change  Peter H. Reiser ?@peterreiser #sbf12 Company Experience = Product Experience + Customer Interactions + Employee Experience @yourservice Engage or lose! Socialize, mobilize, conversify: engage your employees to improve business performance Christian Finn (twitter: @cfinn) First Christian was presenting the flying monkey   Then he outlined the four principals to fix the Intranet: 1. Socalize the Intranet 2. Get Thee to a Single Repository 3. Mobilize the Intranet 4. Conversationalize Your Processes Quotes from the Audience: Oscar Berg ?@oscarberg Engaged employees think their work bring out the best of their ideas @cfinn #sbf12 http://pic.twitter.com/68eddp48 John Stepper ?@johnstepper I like @cfinn's "conversify your processes" A nice related concept to "narrating your work", part of working out loud. http://johnstepper.com/2012/05/26/working-out-loud-your-personal-content-strategy/ Oscar Berg ?@oscarberg Organizations are talent markets - socializing your intranet makes this market function better @cfinn #sbf12 For profit, productivity, and personal benefit: creating a collaborative culture at Deutsche Bank John Stepper (twitter:@johnstepper) Driving adoption of collaboration + social media platforms at Deutsche Bank. John shared some great best practices on how to deploy an enterprise wide  community model  in a large company. He started with the most important question What is the commercial value of adding social ? Then he talked about the success of Community of Practices deployment and outlined some key use cases including the relevant measures to proof the ROI of the investment. Examples:  Community of practice -> measure: systematic collection of value stories  Self-service website  -> measure: based on representative models Optimizing asset inventory - > measure: Actual counts  This use case was particular interesting.  It is a crowd sourced spending/saving of infrastructure model.  User can cancel IT services they don't need (as example Software xx).  5% of the saving goes to social responsibility projects. The John outlined some  best practices on how to address the WIIFM (What's In It For Me) question of the individual users:  - change from hierarchy to graph -  working out loud = observable work + narrating  your work  - add social skills to career objectives - example: building a purposeful social network course/training as part of the job development curriculum And last but not least John gave some important tips on how to get senior management buy-in by establishing management sponsored division level collaboration boards which defines clear uses cases and measures. This divisional use cases are then implemented using a common social platform.  Thanks John - I learned a lot from your presentation!   Quotes from the Audience: Ana Silva ?@AnaDataGirl #sbf12 what's in it for individuals at Deutsche Bank? Shapping their reputations in a big org says @johnstepper #e20Ana Silva ?@AnaDataGirl Any reason why not? MT @magatorlibero #sbf12 is Deutsche B. experience on applying social inside company applicable to Italian people? Oscar Berg ?@oscarberg Your career is not a ladder, it is a network that opens up opportunities - @johnstepper #sbf12 Oscar Berg ?@oscarberg @johnstepper: Institutionalizing collaboration is next - collaboration woven into the fabric of daily work #sbf12 Ana Silva ?@AnaDataGirl #sbf12 @johnstepper talking about how Deutsche Bank is using #socbiz to build purposeful CoP & save money

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  • How come Indiegogo links shared on G+ link to their page instead of displaying URL?

    - by Ivan Vucica
    If an Indiegogo link, such as this one, gets shared on G+, their G+ page is displayed in the post in the place where commonly the URL would be displayed. I've tried looking analyzing the HTML, but came up empty handed: there's Twitter cards metadata, there's OpenGraph, there is a G+ button -- but I found nothing that links to Indiegogo's page, not even rel="publisher". So, how does Indiegogo achieve this?

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  • Spring Security 3.1 xsd and jars mismatch issue

    - by kmansoor
    I'm Trying to migrate from spring framework 3.0.5 to 3.1 and spring-security 3.0.5 to 3.1 (not to mention hibernate 3.6 to 4.1). Using Apache IVY. I'm getting the following error trying to start Tomcat 7.23 within Eclipse Helios (among a host of others, however this is the last in the console): org.springframework.beans.factory.BeanDefinitionStoreException: Line 7 in XML document from ServletContext resource [/WEB-INF/focus-security.xml] is invalid; nested exception is org.xml.sax.SAXParseException: Document root element "beans:beans", must match DOCTYPE root "null". org.xml.sax.SAXParseException: Document root element "beans:beans", must match DOCTYPE root "null". my security config file looks like this: <?xml version="1.0" encoding="UTF-8"?> <beans:beans xmlns="http://www.springframework.org/schema/security" xmlns:beans="http://www.springframework.org/schema/beans" xmlns:jdbc="http://www.springframework.org/schema/jdbc" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.springframework.org/schema/beans http://www.springframework.org/schema/beans/spring-beans-3.1.xsd http://www.springframework.org/schema/security http://www.springframework.org/schema/security/spring-security-3.1.xsd http://www.springframework.org/schema/jdbc http://www.springframework.org/schema/jdbc/spring-jdbc-3.1.xsd"> Ivy.xml looks like this: <dependencies> <dependency org="org.hibernate" name="hibernate-core" rev="4.1.7.Final"/> <dependency org="org.hibernate" name="com.springsource.org.hibernate.validator" rev="4.2.0.Final" /> <dependency org="org.hibernate.javax.persistence" name="hibernate-jpa-2.0-api" rev="1.0.1.Final"/> <dependency org="org.hibernate" name="hibernate-entitymanager" rev="4.1.7.Final"/> <dependency org="org.hibernate" name="hibernate-validator" rev="4.3.0.Final"/> <dependency org="org.springframework" name="spring-context" rev="3.1.2.RELEASE"/> <dependency org="org.springframework" name="spring-web" rev="3.1.2.RELEASE"/> <dependency org="org.springframework" name="spring-tx" rev="3.1.2.RELEASE"/> <dependency org="org.springframework" name="spring-webmvc" rev="3.1.2.RELEASE"/> <dependency org="org.springframework" name="spring-test" rev="3.1.2.RELEASE"/> <dependency org="org.springframework.security" name="spring-security-core" rev="3.1.2.RELEASE"/> <dependency org="org.springframework.security" name="spring-security-web" rev="3.1.2.RELEASE"/> <dependency org="org.springframework.security" name="spring-security-config" rev="3.1.2.RELEASE"/> <dependency org="org.springframework.security" name="spring-security-taglibs" rev="3.1.2.RELEASE"/> <dependency org="net.sf.dozer" name="dozer" rev="5.3.2"/> <dependency org="org.apache.poi" name="poi" rev="3.8"/> <dependency org="commons-io" name="commons-io" rev="2.4"/> <dependency org="org.slf4j" name="slf4j-api" rev="1.6.6"/> <dependency org="org.slf4j" name="slf4j-log4j12" rev="1.6.6"/> <dependency org="org.slf4j" name="slf4j-ext" rev="1.6.6"/> <dependency org="log4j" name="log4j" rev="1.2.17"/> <dependency org="org.testng" name="testng" rev="6.8"/> <dependency org="org.dbunit" name="dbunit" rev="2.4.8"/> <dependency org="org.easymock" name="easymock" rev="3.1"/> </dependencies> I understand (hope) this error is due to a mismatch between the declared xsd and the jars on the classpath. Any pointers will be greatly appreciated.

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  • Pinterest and Social Commerce: The Social Networking Site Retailers Shouldn’t Ignore

    - by Jeri Kelley
    If you are in the midst of remodeling your home, researching the latest spring fashion trends, or simply trying to figure out what to cook for dinner you’ve probably been on Pinterest, and like me, find it extremely useful for generating new ideas and storing them all in one place. Gone are the days of folding over corners of magazines or bookmarking the URL of a Web page – Pinterest makes it easy for you to “pin” ideas, photos, links, and more to virtual bulletin boards where your “followers” can repin, like, and share. As a consumer, Pinterest has gained my attention and I’m definitely not the only one. According to a Monetate infographic, Pinterest’s unique visitors increased 329% from September to December 2011. With this explosion of users, what does it mean for social commerce? Also according to Monetate, Pinterest is one of the top traffic drivers for retailers – driving even more traffic than popular social networking sites like Google+.  For businesses, creating a presence on Pinterest is a great way to extend the reach of your brand, increase inbound links, and drive more traffic to your site. Socialnomics has a great post on how some of the biggest retail brands are using Pinterest to connect with consumers, offer cool content, and engage on a more personal level. When evaluating your social commerce program, while Facebook still delivers the most referrals, Pinterest shouldn’t be ignored as a way to help reach and connect with as many consumers as possible.

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  • IASA Sessions on Social Networking Note Influence of Millennial Generation on Insurance Technology

    - by [email protected]
    Helen Pitts, senior product marketing manager for Oracle Insurance is blogging from the 2010 IASA Annual Conference and Business Show this week. Social networking continues to be a buzzword for many in the industry. Erin Esurance, the Geico Gecko and even Nationwide's "The World's Greatest Spokesperson in the World" all have a prominent presence in the social media world. Sessions at the 2010 IASA Annual Conference and Business Show this week in Grapevine, Texas, highlighted how the millennial generation's exploding use of social media is spurring more carriers to leverage tools like Facebook, LinkedIn and other social networks to engage prospect and customers. While panelists encouraged carriers to leverage social networking tools for marketing and communications, they expressed the need for caution and corporate governance when it comes to using the tools as a part of claims, underwriting, and human resources recruitment business practices, and interactions with producers. (A previous Oracle Insurance blog entry by my colleague Susan Keuer noted that social networking and its impact on the underwriting process was also a hot topic at the recent AHOU conference.) Speaking of the millennial generation, IASA announced a new scholarship program and awarded three scholarships during the association's conference this week. The IASA Insurance Industry Collegiate Scholarship Program awards $2,000 scholarships to students in their second or third year of college who are studying an insurance-related field at a four-year college or university. The IASA scholarship committee is co-chaired by Wendy Gibson, vice president of business development for Oracle Insurance. Gibson, a long time IASA volunteer, is completing her second term on IASA's volunteer management team as vice president of industry relations. Helen Pitts is senior product marketing manager for Oracle Insurance.

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  • Social Retailing

    - by David Dorf
    For retailers the move to mobile has been obvious.  More and more consumers are interacting with retailers, both online and in the store, using their mobile devices.  Retailers are quick to invest in both consumer facing mobile apps as well as ones to equip employees.  But when I talk to retailers about social, the value isn't as clear-cut.  Intuitively, retailers know that better relationships with customers will result in higher sales, but the trip to get there has many paths. The interesting thing about social media is that it has the potential to permeate all parts of the business.  Obviously it works well for marketing, but it also has a place with recruiting, knowledge management, trend analysis, and employee collaboration.  Information gathered from social media can enhance existing processes like assortment planning, product development, space planning, promotion planning, and replenishment.  Letting the customer influence each of these areas helps align the experience. One of the things holding retailers back is the lack of consistent and integrated tools to manage social media and make sense of the huge amounts of data.  To that end Oracle has been aggressively acquiring in the space, as depicted in the infographic below.  Soon, social will get the same level of investment as mobile. The Social CRM Arms Race: A Timeline - An infographic by the team at Pardot Marketing Automation

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  • The Social Business Thought Leaders - Ray Wang

    - by kellsey.ruppel
    It seems both consumers and businesses are at the peak of the social hype. Overwhelmed by social media channels, platforms, and processes both in their private and professional life, many early adopters are starting to feel the social fatigue. Mirroring what happened with email and web sites during the late 1990's - early 2000's, more and more managers are looking to move from ubiquitous social media tactics to the most appropriate business use case and processes. This step becomes even more important considering the year over year contraction in IT budgets and the consequent need to maximize return on every dollar spent in new technologies. Ray Wang, CEO and Principal Analyst at Constellation Research, suggests engagement through collaborative technologies both as a conceptual model and a transformational tool for enterprises to reap business value. Without participation - the reasoning goes - there is no value and good technology alone is not enough to guarantee employee and customer adoption. Enterprise gamification is a new lever to succeed with Social Business by directing a critical mass of participation towards desired outcomes. What kind of outcomes? A recent study from Constellation Research (see 2012 Q1 Gamification Early Adopters Best Practices) highlights how Marketing, Customer Service and HR are leading the pack with gamification in processes such as: Sustaining long term customer loyalty (76.4%) Improving response in campaign to lead (74.5%) Right channeling incidents for resolution in social media (67.3%) Growing the number service and support incidents resolved by the community (63.6%) Improving employee referral rates and effective recruiting (43.6%) Driving on-boarding success with new hires (20%) More than simply adding badges, points and leaderboards to existing processes, enterprise gamification should be holistically embedded into employee and customer experience to stimulate specific behaviors. According to Ray Wang this can be done at three core levels: Measurable actions. The behaviors we want to facilitate consist of granular actions (i.e likes, comments, posts, recommendations, etc) and more complex actions (i.e projects, initiatives, programmes) attributed to individuals, groups and/or external actors  Reputation. The reputation an individual has earned through his actions is a key factor in building motivation among others and it is determined by its identity, social standing status and competitiveness Incentives or the intrinsic and extrinsic rewards that motivate behaviors and drive actions Listen to Ray Wang's video-interview to learn more about the dynamics that are shaping the future of collaboration and how gamification can help organizations attain new levels of engagement.

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  • Social Analytics and the Customer

    - by David Dorf
    Many successful retailers put the customer at the center of everything they do, so its important that the customer is modeled correctly across all their systems.  The path to omni-channel starts and ends with the customer so at ARTS, our next big project is focused on ensuring a consistent representation of customers across our transactional data model, datawarehouse model, and XML schemas.  Further, we've started a new whitepaper that describes how Big Data and Social Media Analytics should be leveraged by retailers to add and additional level of customer insight. Let's start by taking a closer look at the meaning of social analytics.  Here's my definition: Social Analytics, in the retail context, describes the analysis of data obtained from social media sources in an effort to better comprehend and interact with the community of consumers.  This discipline seeks to understand what’s being said by the community about brands and products (“monitoring”), as well as understand the behaviors of those in the community (“profiling”).  The results are used to enforce the brand image, improve product decisions, and better focus marketing, all of which lead to increased sales. To help illustrate the facets of social analytics, I drew the diagram below which was originally published by Retail Touchpoints. There are lots of tools on the market that allow retailers to monitor social media for brand and product mentions.  These include analysis of sentiment, reach, share of voice, engagement, etc.  When your brand is mentioned, good or bad, its an opportunity to engage with the customer and possibly lead to a sale.  Because products are not always unique, its much more difficult to monitor product mentions, but detecting product trends early can help a retailer make better merchandising decisions, especially in fashion. Once a retailer understands what's being said, the next step is learn more about who's saying it.  That involves profiling customers beyond simple demographics to understand their motivations.  Much can be learned from patterns, and even more when customers voluntarily share their data.  Knowing that a customer is passionate about, for example, mountain biking allows the retailer to make relevant offers on helmets, ask for opinions on hydration, and help spread marketing messages. Social analytics has many facets that benefit retailers, some of which are easy but many of which are hard.  Its important for the CMO and CIO to work closely together to plan for these capabilities and monitor the maturity of tools on the market.  This is an area that will separate winners from losers.

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  • accessing HttpServletRequest object in Spring WebFlow

    - by user198530
    I am using WebFlow and would like to add the current Locale into the flow. I already have a resolveLocale method that does this with this signature: public Locale resolveLocale (HttpServletRequest request); I would like to add something like this in my WebFlow XML: <on-start> <evaluate expression="localeService.resolveLocale(???)" result="flowScope.locale"/> </on-start> Now, I don't know what to put in the ??? parameter part. Any ideas? Thanks for reading.

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  • How to configure Spring Security PasswordComparisonAuthenticator

    - by denlab
    I can bind to an embedded ldap server on my local machine with the following bean: <b:bean id="secondLdapProvider" class="org.springframework.security.ldap.authentication.LdapAuthenticationProvider"> <b:constructor-arg> <b:bean class="org.springframework.security.ldap.authentication.BindAuthenticator"> <b:constructor-arg ref="contextSource" /> <b:property name="userSearch"> <b:bean id="userSearch" class="org.springframework.security.ldap.search.FilterBasedLdapUserSearch"> <b:constructor-arg index="0" value="ou=people"/> <b:constructor-arg index="1" value="(uid={0})"/> <b:constructor-arg index="2" ref="contextSource" /> </b:bean> </b:property> </b:bean> </b:constructor-arg> <b:constructor-arg> <b:bean class="com.company.security.ldap.BookinLdapAuthoritiesPopulator"> </b:bean> </b:constructor-arg> </b:bean> however, when I try to authenticate with a PasswordComparisonAuthenticator it repeatedly fails on a bad credentials event: <b:bean id="ldapAuthProvider" class="org.springframework.security.ldap.authentication.LdapAuthenticationProvider"> <b:constructor-arg> <b:bean class="org.springframework.security.ldap.authentication.PasswordComparisonAuthenticator"> <b:constructor-arg ref="contextSource" /> <b:property name="userDnPatterns"> <b:list> <b:value>uid={0},ou=people</b:value> </b:list> </b:property> </b:bean> </b:constructor-arg> <b:constructor-arg> <b:bean class="com.company.security.ldap.BookinLdapAuthoritiesPopulator"> </b:bean> </b:constructor-arg> </b:bean> Through debugging, I can see that the authenticate method picks up the DN from the ldif file, but then tries to compare the passwords, however, it's using the LdapShaPasswordEncoder (the default one) where the password is stored in plaintext in the file, and this is where the authentication fails. Here's the authentication manager bean referencing the preferred authentication bean: <authentication-manager> <authentication-provider ref="ldapAuthProvider"/> <authentication-provider user-service-ref="userDetailsService"> <password-encoder hash="md5" base64="true"> <salt-source system-wide="secret"/> </password-encoder> </authentication-provider> </authentication-manager> On a side note, whether I set the password-encoder on ldapAuthProvider to plaintext or just leave it blank, doesn't seem to make a difference. Any help would be greatly appreciated. Thanks

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  • how to retrive pK using spring security

    - by aditya
    i implement this method of the UserDetailService interface, public UserDetails loadUserByUsername(final String username) throws UsernameNotFoundException, DataAccessException { final EmailCredential userDetails = persistentEmailCredential .getUniqueEmailCredential(username); if (userDetails == null) { throw new UsernameNotFoundException(username + "is not registered"); } final HashSet<GrantedAuthority> authorities = new HashSet<GrantedAuthority>(); authorities.add(new GrantedAuthorityImpl("ROLE_USER")); for (UserRole role:userDetails.getAccount().getRoles()) { authorities.add(new GrantedAuthorityImpl(role.getRole())); } return new User(userDetails.getEmailAddress(), userDetails .getPassword(), true, true, true, true, authorities); } in the security context i do some thing like this <!-- Login Info --> <form-login default-target-url='/dashboard.htm' login-page="/login.htm" authentication-failure-url="/login.htm?authfailed=true" always-use-default-target='false' /> <logout logout-success-url="/login.htm" invalidate-session="true" /> <remember-me user-service-ref="emailAccountService" key="fuellingsport" /> <session-management> <concurrency-control max-sessions="1" /> </session-management> </http> now i want to pop out the Pk of the logged in user, how can i show it in my jsp pages, any idea thanks in advance

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  • Spring annotation mvc - request and response

    - by Eqbal
    I am using annotation based mvc and I am trying to get access to request and response objects using this method declaration in my controller. @RequestMapping(method=RequestMethod.GET) public String checkRequest(Model model, HttpServletRequest request, HttpServletResponse response) But I get an error saying GET method not supported. I need the request and response to pass it to another API call.

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  • Getting rejected value null spring validation

    - by Shabarinath
    Hi in my project when I am trying to validate my form its not showing any error messages even if validation fails (Event Form is not submitted and enters into validation fail block) Here is my code /****************** Post Method *************/ @RequestMapping(value="/property", method = RequestMethod.POST) public String saveOrUpdateProperty(@ModelAttribute("property") Property property, BindingResult result, Model model, HttpServletRequest request) throws Exception { try { if(validateFormData(property, result)) { model.addAttribute("property", new Property()); return "property/postProperty"; } } /********* Validate Block *************/ private boolean validateFormData(Property property, BindingResult result) throws DaoException { if (property.getPropertyType() == null || property.getPropertyType().equals("")) { result.rejectValue("propertyType", "Cannot Be Empty !", "Cannot Be Empty !"); } if (property.getTitle() == null || property.getTitle().equals("")) { result.rejectValue("title", "Cannot Be Empty !", "Cannot Be Empty !"); } return (result.hasFieldErrors() || result.hasErrors()); } But when i debug i can see below one org.springframework.validation.BeanPropertyBindingResult: 1 errors Field error in object 'property' on field 'title': rejected value [null]; codes [Cannot Be Empty !.property.title,Cannot Be Empty !.title,Cannot Be Empty !.java.lang.String,Cannot Be Empty !]; arguments []; default message [Cannot Be Empty !] and this is how i am displaying in jsp file <div class="control-group"> <div class="controls"> <label class="control-label"><span class="required">* </span>Property Type</label> <div class="controls"> <form:input path="title" placeholder="Pin Code" cssClass="form-control border-radius-4 textField"/> <form:errors path="title" style="color:red;"/> </div> </div> </div> Event though when i see the below one when i debug (1 Error its correct) org.springframework.validation.BeanPropertyBindingResult: 1 errors Why it is not displayed in jsp can any one hep me?

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  • difference in using third party social buttons and directly integrating each social buttons ourselves

    - by Jayapal Chandran
    I wanted to add specific social buttons to my article. I used ShareThis. It gives a facebook like button, google plus button, etc... by default. were as in other articles of different modules i had integrated the facebook like by myself by following the documentation (including markup in the head section) What is the difference in adding manually with many markups and using third party code? Will that affect SEO or any other advantage over the respective social networking site (here for example facebook and google plus)?

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  • The Future of Project Management is Social

    - by Natalia Rachelson
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} A guest post by Kazim Isfahani, Director, Product Marketing, Oracle Rapid Ascent. Breakneck Speed. Lightning Fast. Perhaps even overwhelming. No matter which set of adjectives we use to describe it, social media’s rise into the enterprise mainstream has been unprecedented. Indeed, the big 4 social media powerhouses (Facebook, Google+, LinkedIn, and Twitter), have nearly 2 Billion users between them. You may be asking (as you should really) “That’s all well and good for the consumer, but for me at my company, what’s your point? Beyond the fact that I can check and post updates, that is.” Good question, kind sir. Impact of Social and Collaboration on Project Management I’ll dovetail this discussion to the project management realm, since that’s what I’m writing about. Speed is a big challenge for project-driven organizations. Anything that can help speed up project delivery - be it a new product introduction effort or a geographical expansion project - fast is a good thing. So where does this whole social thing fit particularly since there are already a host of tools to help with traditional project execution? The fact is companies have seen improvements in their productivity by deploying departmental collaboration and other social-oriented solutions. McKinsey’s survey on social tools shows we have reached critical scale: 72% of respondents report that their companies use at least one and over 40% say they are using social networks and blogs. We don’t hear as much about the impact of social media technologies at the project and project manager level, but that does not mean there is none. Consider the new hire. The type of individual entering the workforce and executing on projects is a generation of worker expecting visually appealing, easy to use and easy to understand technology meshing hand-in-hand with business processes. Consider the project manager. The social era has enhanced the role that the project manager must play. Today’s project manager must be a supreme communicator, an influencer, a sympathizer, a negotiator, and still manage to keep all stakeholders in the loop on project progress. Social tools play a significant role in this effort. Now consider the impact to the project team. The way that a project team functions has changed, with newer, social oriented technologies making the process of information dissemination and team communications much more fluid. It’s clear that a shift is occurring where “social” is intersecting with project management. The Rise of Social Project Management We refer to the melding of project management and social networking as Social Project Management. Social Project Management is based upon the philosophy that the project team is one part of an integrated whole, and that valuable and unique abilities exist within the larger organization. For this reason, Social Project Management systems should be integrated into the collaborative platform(s) of an organization, allowing communication to proceed outside the project boundaries. What makes social project management "social" is an implicit awareness where distributed teams build connected links in ways that were previously restricted to teams that were co-located. Just as critical, Social Project Management embraces the vision of seamless online collaboration within a project team, but also provides for, (and enhances) the use of rigorous project management techniques. Social Project Management acknowledges that projects (particularly large projects) are a social activity - people doing work with people, for other people, with commitments to yet other people. The more people (larger projects), the more interpersonal the interactions, and the more social affects the project. The Epitome of Social - Fusion Project Portfolio Management If I take this one level further to discuss Fusion Project Portfolio Management, the notion of Social Project Management is on full display. With Fusion Project Portfolio Management, project team members have a single place for interaction on projects and access to any other resources working within the Fusion ERP applications. This allows team members the opportunity to be informed with greater participation and provide better information. The application’s the visual appeal, and highly graphical nature makes it easy to navigate information. The project activity stream adds to the intuitive user experience. The goal of productivity is pervasive throughout Fusion Project Portfolio Management. Field research conducted with Oracle customers and partners showed that users needed a way to stay in the context of their core transactions and yet easily access social networking tools. This is manifested in the application so when a user executes a business process, they not only have the transactional application at their fingertips, but also have things like e-mail, SMS, text, instant messaging, chat – all providing a number of different ways to interact with people and/or groups of people, both internal and external to the project and enterprise. But in the end, connecting people is relatively easy. The larger issue is finding a way to serve up relevant, system-generated, actionable information, in real time, which will allow for more streamlined execution on key business processes. Fusion Project Portfolio Management’s design concept enables users to create project communities, establish discussion threads, manage event calendars as well as deliver project based work spaces to organize communications within the context of a project – all within a secure business environment. We’d love to hear from you and get your thoughts and ideas about how Social Project Management is impacting your organization. To learn more about Oracle Fusion Project Portfolio Management, please visit this link

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  • How to insert in a blog sharing links to visitors Tweet, Facebook and so on social networks?

    - by Andry
    I am developing a web blog using ASP.NET, but I guess that the tech details like this, here, is not important. My aim is to insert in every post I create those nice buttons to the social networks account of my visitors so that they can quote or post the link to the blog entry in their space. How can I do this? I guess it also de3pend on the social network I want to use. Lets say, now, that I want to have links to Facebook, Tweet and Google circle accounts. Thankyou.

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  • Spring noHandlerFound

    - by Justin
    I am trying to set up my Spring MVC testing environment. But I always get this noHandlerFound error: Aug 21, 2014 4:43:25 PM org.springframework.web.servlet.DispatcherServlet noHandlerFound WARNING: No mapping found for HTTP request with URI [/restful/firstPage] in DispatcherServlet with name 'spring' Aug 21, 2014 4:47:21 PM org.springframework.web.servlet.DispatcherServlet noHandlerFound WARNING: No mapping found for HTTP request with URI [/restful/firstPage2] in DispatcherServlet with name 'spring' Aug 21, 2014 5:10:27 PM org.springframework.web.servlet.DispatcherServlet noHandlerFound WARNING: No mapping found for HTTP request with URI [/restful/index.html] in DispatcherServlet with name 'spring' I already searched for solution, but none can fix my problem. My spring mvc version: 3.1.3.RELEASE This is my web.xml: <servlet> <servlet-name>spring</servlet-name> <servlet-class>org.springframework.web.servlet.DispatcherServlet</servlet-class> <load-on-startup>1</load-on-startup> </servlet> <servlet-mapping> <servlet-name>spring</servlet-name> <url-pattern>/</url-pattern> </servlet-mapping> <context-param> <param-name>contextConfigLocation</param-name> <param-value> /WEB-INF/applicationContext.xml </param-value> </context-param> this is my spring-servlet.xml: <bean id="viewResolver" class="org.springframework.web.servlet.view.InternalResourceViewResolver" p:prefix="/WEB-INF/jsp/" p:suffix=".jsp" /> this is my applicationContext.xml: <context:annotation-config /> <context:component-scan base-package="test.spring" /> <mvc:annotation-driven /> <mvc:resources mapping="/index.html" location="/index.html" /> <mvc:view-controller path="/firstPage" /> This is my Controller: package test.spring; .... @Controller @RequestMapping("/") public class FirstController { @RequestMapping(value = "firstPage2", method = RequestMethod.GET) public String showFirstPage(Map<String,Object> model){ return "firstPage"; } } My server is tomcat 7, there is no error and warning when it is deployed. I also tried this with no luck: <mvc:default-servlet-handler/> Before I start Spring MVC, I can access index.html

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  • What UI Library(widgets) are you using in your Spring MVC or Spring Web Flow Project [closed]

    - by techsjs2012
    What UI Library(widgets) are you using in your Spring MVC or Spring Web Flow Project I am working on a number of projects with Spring MVC and Spring Web Flow and we started to use Dojo(dijit) widgets for the UI Library. I would like to hear from other projects if anyone knows of anything better or what are you using?? My screens looks like the one below.. the layouts are easy but I need hightlighting, tooltips and more...

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  • Integrating JSF with Spring

    - by Abel Morelos
    I haven't implemented any code, I'm still working the overall architecture for a new application and this going to be the first time I use JSF+Spring. I need to put web services in front of the Spring service beans (business logic tier) since these beans could be accessed by other applications besides the presentation tier. While defining the different layers or tiers for the application, I feel unsure about how to integrate JSF (the presentation tier) with Spring (the business tier in this application). I'm considering to define some sort of common tier or service tier in order to provide the glue code for JSF and Spring, but before that I want to hear from others what have they done or if they have used other frameworks to help with the glue code for this scenario (I already checked Spring MVC/Spring Faces, but I'm not sure if that's what I need since I'm thinking of this application more like JSF-centric than Spring-centric, but maybe you could help me about considering another approach). Thanks in advance.

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  • Design Pattern for Social Game Mission Mechanics

    - by Furkan ÇALISKAN
    When we want to design a mission sub-system like in the The Ville or Sims Social, what kind of design pattern / idea would fit the best? There may be relation between missions (first do this then this etc...) or not. What do you think sims social or the ville or any other social games is using for this? I'm looking for a best-practise method to contruct a mission framework for tha game. How the well-known game firms do this stuff for their large scale social facebook games? Giving missions to the players and wait players to complete them. when they finished the missions, providing a method to catch this mission complete events considering large user database by not using server-side not so much to prevent high-traffic / resource consumption. how should i design the database and server-client communication to achive this design condidering this trade-off.

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  • Social Analytics in your current data

    - by Dan McGrath
    By now everyone is aware of the massive boom in social-networking (Twitter, Facebook, LinkedIn) and obviously a big part of its business model revolves around being able to mine this data to create information that can be used to make money for someone. Gartner has identified 'Social Analytics' as one of the top 10 strategic technologies for 2011. Has anyone looked at their existing data structures to determine if they could extract a social graph and then perform further data mining against this? How does it fit in with your other strategic development strategies? What information are you trying to extract from the data? Take for example, a bank. They could conceivably determine a social graph through account relationships and transactions. Obviously there would be open edges on the graph where funds enter/leave the institute, but that shouldn't detract from the usefulness of the data. I'm looking for actual examples with the answers, as well as why/how they did it. References to other sites will be greatly appreciated. Note: I'm not at all referring to mining data out of actual social networks.

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  • Social media measurement tools [on hold]

    - by user29187
    I work for a non-profit and we are currently trying to develop a system to measure and evaluate our social media platforms (Facebook and Twitter). We would liek to tarck a variety of social metrics, including, but not limited to: Twitter: # of followers, # of mentions, # of retweets Facebook: # of likes, # people talking about, # of page views We are currently using a paid platform for this. I wondered if there is a way to configure Google Analytics to do this or if there are any other free/clever or smart ways to track social engagement with our brand?

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  • Identity Globe Trotters (Sep Edition): The Social Customer

    - by Tanu Sood
    Welcome to the inaugural edition of our monthly series - Identity Globe Trotters. Starting today, the last Friday of every month, we will explore regional commentary on Identity Management. We will invite guest contributors from around the world to share their opinions and experiences around Identity Management and highlight regional nuances, specific drivers, solutions and more. Today's feature is contributed by Michael Krebs, Head of Business Development at esentri consulting GmbH, a (SOA) specialized Oracle Gold Partner based in Ettlingen, Germany. In his current role, Krebs is dealing with the latest developments in Enterprise Social Networking and the Integration of Social Media within business processes.  By Michael Krebs The relevance of "easy sign-on" in the age of the "Social Customer" With the growth of Social Networks, the time people spend within those closed "eco-systems" is growing year by year. With social networks looking to integrate search engines, like Facebook announced some weeks ago, their relevance will continue to grow in contrast to the more conventional search engines. This is one of the reasons why social network accounts of the users are getting more and more like a virtual fingerprint. With the growing relevance of social networks the importance of a simple way for customers to get in touch with say, customer care or contract departments, will be crucial for sales processes in critical markets. Customers want to have one single point of contact and also an easy "login-method" with no dedicated usernames, passwords or proprietary accounts. The golden rule in the future social media driven markets will be: The lower the complexity of the initial contact, the better a company can profit from social networks. If you, for example, can generate a smart way of how an existing customer can use self-service portals, the cost in providing phone support can be lowered significantly. Recruiting and Hiring of "Digital Natives" Another particular example is "social" recruiting processes. The so called "digital natives" don´t want to type in their profile facts and CV´s in proprietary systems. Why not use the actual LinkedIn profile? In German speaking region, the market in the area of professional social networks is dominated by XING, the equivalent to LinkedIn. A few weeks back, this network also opened up their interfaces for integrating social sign-ons or the usage of profile data for recruiting-purposes. In the European (and especially the German) employment market, where the number of young candidates is shrinking because of the low birth rate in the region, it will become essential to use social-media supported hiring processes to find and on-board the rare talents. In fact, you will see traditional recruiting websites integrated with social hiring to attract the best talents in the market, where the pool of potential candidates has decreased dramatically over the years. Identity Management as a key factor in the Customer Experience process To create the biggest value for customers and also future employees, companies need to connect their HCM or CRM-systems with powerful Identity management solutions. With the highly efficient Oracle (social & mobile enabling) Identity Management solution, enterprises can combine easy sign on with secure connections to the backend infrastructure. This combination enables a "one-stop" service with personalized content for customers and talents. In addition, companies can collect valuable data for the enrichment of their CRM-data. The goal is to enrich the so called "Customer Experience" via all available customer channels and contact points. Those systems have already gained importance in the B2C-markets and will gradually spread out to B2B-channels in the near future. Conclusion: Central and "Social" Identity management is key to Customer Experience Management and Talent Management For a seamless delivery of "Customer Experience Management" and a modern way of recruiting the best talent, companies need to integrate Social Sign-on capabilities with modern CX - and Talent management infrastructure. This lowers the barrier for existing and future customers or employees to get in touch with sales, support or human resources. Identity management is the technology enabler and backbone for a modern Customer Experience Infrastructure. Oracle Identity management solutions provide the opportunity to secure Social Applications and connect them with modern CX-solutions. At the end, companies benefit from "best of breed" processes and solutions for enriching customer experience without compromising security. About esentri: esentri is a provider of enterprise social networking and brings the benefits of social network communication into business environments. As one key strength, esentri uses Oracle Identity Management solutions for delivering Social and Mobile access for Oracle’s CRM- and HCM-solutions. …..End Guest Post…. With new and enhanced features optimized to secure the new digital experience, the recently announced Oracle Identity Management 11g Release 2 enables organizations to securely embrace cloud, mobile and social infrastructures and reach new user communities to help further expand and develop their businesses. Additional Resources: Oracle Identity Management 11gR2 release Oracle Identity Management website Datasheet: Mobile and Social Access (pdf) IDM at OOW: Focus on Identity Management Facebook: OracleIDM Twitter: OracleIDM We look forward to your feedback on this post and welcome your suggestions for topics to cover in Identity Globe Trotters. Last Friday, every month!

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  • OK - What now? How do we become a Social Business?

    - by Michael Snow
    We hope that those of you that attended yesterday's Webcast with Brian Solis enjoyed Brian's discussion with Christian Finn for our last Webcast of the season for the Oracle Social Business Thought Leaders Series.  For those of you that may have missed the webcast or were stuck at a company holiday party - you'll be glad to hear that the webcast will be available On-Demand starting later today (12/14/12). And any of you who'd like to listen to a quick but informative podcast with Brian - can listen to that here. Some of you may still be left with questions about how to get from point A to point B and even more confused than when you started thinking about this new world of Digital Darwinism. The post below, grabbed from an abundance of great thought leadership prose on Brian's blog may help you frame the path you need to start walking sooner versus later to stay off of the endangered species list.  As you explore your path forward, please keep Oracle in mind - we do offer a wide range of solutions to help your organization 12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} optimize the engagement for your customers, employees and partners. The Path from a Social Brand to a Social Business Brian Solis Originally posted May 2, 2012 I’ve been a long-time supporter of MediaTemple’s (MT)Residence program along with Gary Vaynerchuk, Neil Patel, and many others whom I respect. I wanted to share my “7 questions to answer to become a social business” with you here.. Social Media is pervasive and is becoming the new normal in corporate marketing. Brands who get this right are starting to build their own media networks rich with customer connections numbering in the millions. Right now, Coca-Cola has over 34 million fans on Facebook, but they’re hardly alone. Disney follows just behind with 29 million fans, Starbucks boasts 25 million, and Oreo, Red Bull, and Converse play host to over 20 million fans. If we were to look at other networks such as Twitter and Youtube, we would see a recurring theme. People are connecting en masse with the businesses they support and new media represents the ability to cultivate consumer relationships in ways not possible with traditional earned or paid media. Sounds great right? This might sound abrupt, but the truth is that we’re hardly realizing the potential of what lies before us. Everything begins with understanding not just how other brands are marketing themselves in social media, but also seeing what they’re not doing and envisioning what’s possible. We’re already approaching the first of many crossroads that new media will present. Do we take the path of a social brand or that of a social business? What’s the difference? A social brand is just that, a business that is remodeling or retrofitting its existing marketing practices to new media. A social business is something altogether different as it embraces introspection and extrospection to reevaluate internal and external processes, systems, and opportunities to transform into a living, breathing entity that adapts to market conditions and opportunities. It’s a tough decision to make right now especially at a time when all we read about is how much success many businesses are finding without having to answer this very question. With all of the newfound success in social networks, the truth is that we’re only just beginning to learn what’s possible and that’s where you come in. When compared to the investment in time and resources across the board, social media represents only a small part of the mix. But with your help, that’s all about to change. The CMO Survey, an organization that disseminates the opinions of top marketers in order to predict the future of markets, recently published a report that gave credence to the fact that social media is taking off. One of the most profound takeaways from the report was this gem; “The “like button” [in Facebook] packs more customer-acquisition punch than other demand-generating activities.” With insights like this, it’s easy to see why the race to social is becoming heated. The report also highlighted exactly where social fits in the marketing mix today and as you can see, despite all of the hype, it’s not a dominant focus yet. As of August 2011, the percentage of overall marketing budgets dedicated to social media hovered at around 7%. However, in 2012 the investment in social media will climb to 10%. And, in five years, social media is expected to represent almost 18% of the total marketing budget. Think about that for a moment. In 2016, social media will only represent 18%? Queue the sound of a record scratching here. With businesses finding success in social networks, why are businesses failing to realize the true opportunity brought forth by the ability to listen to, connect with, and engage with customers? While there’s value in earning views, driving traffic, and building connections through the 3F’s (friends, fans and followers), success isn’t just defined simply by what really amounts to low-hanging fruit. The truth is that businesses cannot measure what it is they don’t know to value. As a result, innovation in new engagement initiatives is stifled because we’re applying dated or inflexible frameworks to new paradigms. Social media isn’t owned by marketing, but instead the entire organization. This changes everything and makes your role so much more important. It’s up to you to learn how to think outside of the proverbial social media box to see what others don’t, the ability to improve customers experiences through the evolution of a social brand into a social business. Doing so will translate customer insights from what they do and don’t share in social networks into better products, services, and processes. See, customers want something more from their favorite businesses than creative campaigns, viral content, and everyday dialogue in social networks. Customers want to be heard and they want to know that you’re listening. How businesses use social media must remind them that they’re more than just an audience, consumer, or a conduit to “trigger” a desired social effect. Herein lies both the challenge and opportunity of social media. It’s bigger than marketing. It’s also bigger than customer service. It’s about building relationships with customers that improve experiences and more importantly, teaches businesses how to re-imagine products and internal processes to better adapt to potential crises and seize new opportunities. When it comes down to it, Twitter, Facebook, Youtube, Foursquare, are all channels for listening, learning, and engaging. It’s what you do within each channel that builds a community around your brand. And, at the end of the day, the value of the community you build counts for everything. It’s important to understand that we cannot assume that these networks simply exist for people to lineup for our marketing messages or promotional campaigns. Nor can we assume that they’re reeling in anticipation for simple dialogue. They want value. They want recognition. They want access to exclusive information and offers. They need direction, answers and resolution. What we’re talking about here is the multidimensional makeup of consumers and how a one-sided approach to social media forces the needs for social media to expand beyond traditional marketing to socialize the various departments, lines of business, and functions to engage based on the nature of the situation or opportunity. In the same CMO study, it was revealed that marketers believe that social media has a long way to go toward integrating into the overall company strategy. On a scale of 1-7, with one being “not integrated at all” and seven being “very integrated,” 22% chose “one.” Critical functions such as service, HR, sales, R&D, product marketing and development, IR, CSR, etc. are either not engaged or are operating social media within a silo disconnected from other efforts or possibilities. The problem is that customers don’t view a company by silo, instead they see one company, one brand, and their experience in social media forms an impression that eventually contributes to their view of your brand. The first step here is to understand business priorities and objectives to assess how social media can be additive in achieving these goals. Additionally, surveying the landscape to determine other areas of interest as its specifically related to your business. • Are customers seeking help or direction? • Who are your most valuable customers and what are they sharing? • How can you use social media to acquire and retain customers? - What ideas are circulating and how can you harness user generated activity and content to innovate or adapt to better meet the needs of customers? - How can you broaden a single customer view to recognize the varying needs of customers and how your organization can organize around each circumstance? - What insights exist based on how consumers are interacting with one another? How can this intelligence inform marketing, service, products and other important business initiatives? - How can your business extend their current efforts to deliver better customer experiences and in turn more effectively unit internal collaboration and communication? Customer demands far exceed the capabilities of the marketing department. While creating a social brand is a necessary endeavor, building a social business is an investment in customer relevance now and over time. Beyond relevance, a social business fosters a culture of change that unites employees and customers and sets a foundation for meaningful and beneficial relationships. Innovation, communication, and creativity are the natural byproducts of engagement and transformation. As a social brand, we are competing for the moment. As a social business, we are competing the future in all that we do today.

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