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• How to troubleshoot rendering differences between Chrome/IE and Firefox? [on hold]

  - by user32548

  I have a personal website and just realized that the display is very different between Firefox (tested 19.0.2 and 25) and Chrome 30.0.1599.101 m Firefox display (this is how I intended it to look. In Chrome & IE9.0 the DIVs all seem to stagger on their own..... ? Im just an amateur and this is my personal blog for fun, Ive never had to troubleshoot a rendering issue like this one. Not sure how to go about doing it? Can Firebug help with determining where layout is inherited from? I have sample HTML if needed but didn't want to cloud up the questions a wall of text.

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• Login takes very long, annoying repaints once a minute when logged in: How to troubleshoot?

  - by user946850

  I am suffering from a strange problem with my Gnome Shell in Ubuntu 12.10. The login takes very long ( 30 sec), with a blank screen. In Google Chrome and Thunderbird (and perhaps in other applications), the main window freezes and is repainted in periodic intervals of less than one minute. The freeze takes several seconds, and it seems that font and appearance of, e.g., tabs and buttons briefly changes. Attempting to enable the second monitor show an error message related to XRANDR. Everything seems to have started three days ago, after I had to force-shutdown the machine while it was hibernating due to low power. (It was hibernating for quite a while and didn't want to stop.) Silly me. I have tried the following measures, with no avail: Checked all package file md5 hashes using debsums Reinstalled all packages using a variant of dpkg --get-selection \* | xargs apt-get install -reinstall Temporarily moved configuration directories such as .gconf, .config and .gnome2 to another location Created a new user account When I choose "Ubuntu" during login, the problems disappear. I am sort of frustrated that reinstalling all packages didn't fix the issue. How to troubleshoot this Gnome Shell (?) problem, short of reinstalling the system? (Or did anyone see this kind of behavior on their machine?)

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• How do I troubleshoot system slowness seen when viewing PDFs or videos?

  - by asp

  Whenever I watch videos, either online of local via Totem and/or open PDF files using evince. The system gets really, really bogged down. All apps get really slow, menus take forever to display, switching windows gives me time to make a coffee, etc. I have a couple of bug reports open on this, but what do I need to do to really troubleshoot the issue? I've purged Adobe Flash from the system, but YouTube HTML5 videos still have the issue. A bunch of PDFs saved locally trigger the problem. And to (temporarily) remove the slowness, I need to shutdown the computer, breath for a few minutes, then restart. A simple reboot does not do the trick. How can I identify the cause? This only started on 13.04. I've had Ubuntu on this machine for a year without a problem until "upgrading" to 13.04. I am not a programmer, but I suspect an issue with the Intel video driver. Is there something I can run which will diagnose this, or are there concrete steps I can follow to find the culprit?

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• New computer hangs on shutdown/reboot, how to troubleshoot?

  - by torbengb

  Summary: My machine hangs on shutdown/restart: all windows and the menu bar disappear but the desktop wallpaper remains, and it stays like that without disk activity forever (hours). It doesn't even show the shutdown screen (the one with the animated dots) where I could hit ESC and watch the shutdown text. How can I troubleshoot this? Details: I've just received a new nettop computer (Acer Aspire Revo 3700: CPU:Atom D525, GPU:Nvidia ION2). I've just made a clean install of Ubuntu 10.10 using the standard USB pendrive method. The machine boots okay and works OK including WLAN and audio, but the graphics are not OK. Ubuntu offered to install&activate the current recommended Nvidia driver, but the machine hangs on shutdown/restart which prevents the installation of the proper Nvidia driver. I have to cycle the power to reboot. I ran the Update Manager in the hope that the updates would fix the hang-up. At the end of the update-installation it asked to reboot - and got stuck just like before. I see no obvious cause of the freeze and I don't know if it's caused by graphics problems or anything else. The only USB attachment is a mouse/keyboard; I don't have any external storage attached; and I don't have any programs running (the machine freezes even when doing restart right after login). How can I determine what is causing the freeze? How can I fix this? I'm frankly rather disappointed because I bought this new machine in the hopes of getting the graphics to work, which failed miserably on my old machine, even though Ubuntu is supposed to be good with Nvidia. Being a fresh convert from Windows, I was hoping for a happier experience this time, so I'm very much looking forward to your suggestions! ... After posting this question, I see related questions in the right sidebar: this, this, and this. Don't know why these didn't show up while I composed by question. Those questions suggest some ACPI settings but I am not experienced enough to find/change those settings. I'll try the sudo shutdown -h now command when I get home and see if that works, then update this question. I did check the system BIOS but didn't see anything out of the ordinary.

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• Is there a realiable way to troubleshoot wake up from sleep in Windows?

  - by Borek

  Is there a reliable way to troubleshoot laptop wakes? I've seen "heuristics" posted here and there but isn't there really a simple and deterministic way to tell what's causing a problem? Specifically, my laptop wakes up about every hour for about 2 minutes. Exported event log entries are here: http://www.mediafire.com/?abcqb00v5wyo6pj. I've tried: powercfg -devicequery wake_armed Empty result set. Scheduled tasks - the main ones are not scheduled to run every hour. When go through a long list of all possible tasks, there are some that are set to be triggered every hour (e.g., MS "RacTask" whatever it is). But when I go to power options, Advanced settings, Sleep, Allow wake timers it is set to "Disable". Also, the specific task is not set to wake the computer if necessary. Power options for my Ethernet card don't enable it to wake the computer - the cable is disconnected anyway. There are no other HW devices attached - no USB disks, no keyboards / mice etc. I am really clueless and quite unhappy that it's so hard to troubleshoot this situation.

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• Analytics: Test events not showing up - how to troubleshoot?

  - by David Parks

  I've got 3 profiles: Master, Raw Data, and Test, on the Test profile I have no filters configured. I want to test using some events. I created a local HTML file as shown below to generate some test data that I could play with in Analytics. But the events never showed up in Analytics. I wonder what I might be doing wrong? Is the lack of a domain an issue maybe? <html><head></head><body>Login_popup_complete_Facebook <script type="text/javascript"> var _gaq = _gaq || []; _gaq.push(['_setAccount', 'UA-28554309-1']); _gaq.push(['_trackPageview']); _gaq.push(['_trackEvent', 'Login popup completed', 'Facebook']); (function() { var ga = document.createElement('script'); ga.type = 'text/javascript'; ga.async = true; ga.src = ('https:' == document.location.protocol ? 'https://ssl' : 'http://www') + '.google-analytics.com/ga.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(ga, s); })(); </script> </body></html>

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• How do I troubleshoot root cause of a hung windows (2003) server?

  - by GregW

  I have a pair of Windows (2003 Server) servers both running MS SQL Server (2008 EE) that each hang every few months. This has been occurring intermittently :( for the past 15 months pretty much since we started using the servers. The symptoms are as-follows: I cannot remote desktop in to troubleshoot; when I attempt to, I get stuck on a blank black screen and am never offered a login prompt I can still ping the servers I can still open a SQL connection to the server, and, CURIOUSLY/BIZARRELY, when I do a "select getdate()", the time it returns appears to be stuck on the exact fraction of a second when (I presume) the server hung. Repeated attempts to do "select getdate()" keep getting that same date, suggesting that the clock is frozen. Filesharing attempts to connect to the hung server fail with the error message: "\ServerName is not accessible. You might not have permissions to use this network resource. Contact the administrator of this server to find out if you have access permissions. The server's clock is not synchronized with the primary domain controller's clock." This is consistent with a frozen clock. Post-reboot, if I investigate the Windows Event Viewer logs, I can see many security accesses (coming from me and others) that I recognize were login attempts during the "down" period, but all of them in the security log are associated with that same timestamp of when the server hung. This also suggests the clock is frozen. There is not a clear cause in the Application or System event logs. I have a local Admin account on the server and am in the process of getting a domain-credentialed Admin account for better remote admin access. HP is supposed to be supporting these machines and has some low-level ILO2 access but they seem incapable of finding the root cause. A reboot will "fix" the problem but I would like to get to the root cause and solve the issue. Has anyone ever seen something like this odd clock behavior?! (If it were just one server I'd perhaps say a bad hardware clock, but two?) Can anyone advise me on what I should try to troubleshoot this sort of situation to find the root cause (or what I should tell HP to try?)

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• Lubuntu upgrade to 13.04 killed sound with ALSA. How to troubleshoot?

  - by Sven

  After upgrading to 13.04 from 12.10 Lubuntu lost audio playback after unplugging usb soundcard (Polycom) and plugging it back in. Volume control was gray and leading to pulseaudio mixer (not installed) so I uninstalled the pulseaudio package. I also removed and reinstalled the alsa-base package. After restart I have the alsamixer back everything seemingly as usual(volume 100%, unmute) but every sound program gets me errors no matter what device I select. aplay -L: null Discard all samples (playback) or generate zero samples (capture) pulse PulseAudio Sound Server default:CARD=NVidia HDA NVidia, ALC662 rev1 Analog Default Audio Device sysdefault:CARD=NVidia HDA NVidia, ALC662 rev1 Analog Default Audio Device front:CARD=NVidia,DEV=0 HDA NVidia, ALC662 rev1 Analog Front speakers surround40:CARD=NVidia,DEV=0 HDA NVidia, ALC662 rev1 Analog 4.0 Surround output to Front and Rear speakers surround41:CARD=NVidia,DEV=0 HDA NVidia, ALC662 rev1 Analog 4.1 Surround output to Front, Rear and Subwoofer speakers surround50:CARD=NVidia,DEV=0 HDA NVidia, ALC662 rev1 Analog 5.0 Surround output to Front, Center and Rear speakers surround51:CARD=NVidia,DEV=0 HDA NVidia, ALC662 rev1 Analog 5.1 Surround output to Front, Center, Rear and Subwoofer speakers surround71:CARD=NVidia,DEV=0 HDA NVidia, ALC662 rev1 Analog 7.1 Surround output to Front, Center, Side, Rear and Woofer speakers iec958:CARD=NVidia,DEV=0 HDA NVidia, ALC662 rev1 Digital IEC958 (S/PDIF) Digital Audio Output hdmi:CARD=NVidia,DEV=0 HDA NVidia, HDMI 0 HDMI Audio Output dmix:CARD=NVidia,DEV=0 HDA NVidia, ALC662 rev1 Analog Direct sample mixing device dmix:CARD=NVidia,DEV=1 HDA NVidia, ALC662 rev1 Digital Direct sample mixing device dmix:CARD=NVidia,DEV=3 HDA NVidia, HDMI 0 Direct sample mixing device dsnoop:CARD=NVidia,DEV=0 HDA NVidia, ALC662 rev1 Analog Direct sample snooping device dsnoop:CARD=NVidia,DEV=1 HDA NVidia, ALC662 rev1 Digital Direct sample snooping device dsnoop:CARD=NVidia,DEV=3 HDA NVidia, HDMI 0 Direct sample snooping device hw:CARD=NVidia,DEV=0 HDA NVidia, ALC662 rev1 Analog Direct hardware device without any conversions hw:CARD=NVidia,DEV=1 HDA NVidia, ALC662 rev1 Digital Direct hardware device without any conversions hw:CARD=NVidia,DEV=3 HDA NVidia, HDMI 0 Direct hardware device without any conversions plughw:CARD=NVidia,DEV=0 HDA NVidia, ALC662 rev1 Analog Hardware device with all software conversions plughw:CARD=NVidia,DEV=1 HDA NVidia, ALC662 rev1 Digital Hardware device with all software conversions plughw:CARD=NVidia,DEV=3 HDA NVidia, HDMI 0 Hardware device with all software conversions default:CARD=Communicator Default Audio Device sysdefault:CARD=Communicator Default Audio Device front:CARD=Communicator,DEV=0 Polycom Communicator, USB Audio Front speakers surround40:CARD=Communicator,DEV=0 Polycom Communicator, USB Audio 4.0 Surround output to Front and Rear speakers surround41:CARD=Communicator,DEV=0 Polycom Communicator, USB Audio 4.1 Surround output to Front, Rear and Subwoofer speakers surround50:CARD=Communicator,DEV=0 Polycom Communicator, USB Audio 5.0 Surround output to Front, Center and Rear speakers surround51:CARD=Communicator,DEV=0 Polycom Communicator, USB Audio 5.1 Surround output to Front, Center, Rear and Subwoofer speakers surround71:CARD=Communicator,DEV=0 Polycom Communicator, USB Audio 7.1 Surround output to Front, Center, Side, Rear and Woofer speakers iec958:CARD=Communicator,DEV=0 Polycom Communicator, USB Audio IEC958 (S/PDIF) Digital Audio Output dmix:CARD=Communicator,DEV=0 Polycom Communicator, USB Audio Direct sample mixing device dsnoop:CARD=Communicator,DEV=0 Polycom Communicator, USB Audio Direct sample snooping device hw:CARD=Communicator,DEV=0 Polycom Communicator, USB Audio Direct hardware device without any conversions plughw:CARD=Communicator,DEV=0 Polycom Communicator, USB Audio Hardware device with all software conversions etc/asound.conf: defaults.ctl.card 1 defaults.pcm.card 1 defaults.pcm.device 1 Following gets same result with both devices. aplay -vv -D front:CARD=NVidia,DEV=0 "Release the Pressure.wav": Playing WAVE 'Release the Pressure.wav' : Signed 16 bit Little Endian, Rate 44100 Hz, Mono aplay: set_params:1087: Channels count non available Guayadeque mp3 playback: AL lib: alsa_open_playback: Could not open playback device 'default': No such file or directory 21:32:14: Error: Gstreamer error 'Configured audiosink playbackbin is not working.' Audacious: ALSA error: snd_mixer_attach failed: No such file or directory. ALSA error: snd_pcm_open failed: No such device. So How do I fix my audio? UPDATE: I removed the usb soundcard and got rid of all alsa config. Everything is working as before the install but it sure feels fragile.

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• Ubuntu 9.10: how do I troubleshoot a startup script that doesn't appear to run?

  - by TheDeeno

  I've created a bash script 'foo'. I've made that script executable with chmod+x and added it the the start-up by running sudo update-rc.d foo defaults 80 Despite that, it doesn't appear to be working at startup. Is there a way to have my script echo messages to a log? Or is there some log that would record events/errors for this? atm, I feel like I'm flying blind and don't really know how to troubleshoot this.

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• USB external drive is not recognized by any OS, how to troubleshoot in Ubuntu?

  - by Breno

  First of all I would like to inform you that I saw a question similar to mine but the error was different, so here's my problem... I have an external HD samsung s2 model of 500GB and a day to day just stopped working, tried in other systems (windows and mac) however are not recognized. In the windows device manager when I insert the usb it states that the device in question are not working properly. Well, in the logs of my ubuntu 4.12 I see the following message when I insert my usb device in: [ 2967.560216] usb 7-2: new full-speed USB device number 2 using uhci_hcd [ 2967.680182] usb 7-2: device descriptor read/64, error -71 [ 2967.904176] usb 7-2: device descriptor read/64, error -71 [ 2968.120227] usb 7-2: new full-speed USB device number 3 using uhci_hcd [ 2968.240207] usb 7-2: device descriptor read/64, error -71 [ 2968.464063] usb 7-2: device descriptor read/64, error -71 [ 2968.680087] usb 7-2: new full-speed USB device number 4 using uhci_hcd [ 2969.092085] usb 7-2: device not accepting address 4, error -71 [ 2969.208155] usb 7-2: new full-speed USB device number 5 using uhci_hcd [ 2969.624076] usb 7-2: device not accepting address 5, error -71 [ 2969.624118] hub 7-0:1.0: unable to enumerate USB device on port 2 [ 4520.240340] usb 7-1: new full-speed USB device number 6 using uhci_hcd [ 4520.364079] usb 7-1: device descriptor read/64, error -71 [ 4520.588109] usb 7-1: device descriptor read/64, error -71 [ 4520.804140] usb 7-1: new full-speed USB device number 7 using uhci_hcd [ 4520.924136] usb 7-1: device descriptor read/64, error -71 [ 4521.148083] usb 7-1: device descriptor read/64, error -71 [ 4521.364105] usb 7-1: new full-speed USB device number 8 using uhci_hcd [ 4521.776237] usb 7-1: device not accepting address 8, error -71 [ 4521.888206] usb 7-1: new full-speed USB device number 9 using uhci_hcd [ 4522.296102] usb 7-1: device not accepting address 9, error -71 [ 4522.296150] hub 7-0:1.0: unable to enumerate USB device on port 1 [ 4749.036104] usb 7-2: new full-speed USB device number 10 using uhci_hcd [ 4749.156209] usb 7-2: device descriptor read/64, error -71 [ 4749.380215] usb 7-2: device descriptor read/64, error -71 [ 4749.596206] usb 7-2: new full-speed USB device number 11 using uhci_hcd [ 4749.716409] usb 7-2: device descriptor read/64, error -71 [ 4749.940110] usb 7-2: device descriptor read/64, error -71 [ 4750.156257] usb 7-2: new full-speed USB device number 12 using uhci_hcd [ 4750.572150] usb 7-2: device not accepting address 12, error -71 [ 4750.684215] usb 7-2: new full-speed USB device number 13 using uhci_hcd [ 4751.100182] usb 7-2: device not accepting address 13, error -71 [ 4751.100224] hub 7-0:1.0: unable to enumerate USB device on port 2 Here is my system: Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 006 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 007 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 008 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 005 Device 002: ID 08ff:2810 AuthenTec, Inc. AES2810 00:00.0 Host bridge: Intel Corporation Mobile 4 Series Chipset Memory Controller Hub (rev 07) 00:02.0 VGA compatible controller: Intel Corporation Mobile 4 Series Chipset Integrated Graphics Controller (rev 07) 00:02.1 Display controller: Intel Corporation Mobile 4 Series Chipset Integrated Graphics Controller (rev 07) 00:1a.0 USB controller: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #4 (rev 02) 00:1a.1 USB controller: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #5 (rev 02) 00:1a.2 USB controller: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #6 (rev 02) 00:1a.7 USB controller: Intel Corporation 82801I (ICH9 Family) USB2 EHCI Controller #2 (rev 02) 00:1b.0 Audio device: Intel Corporation 82801I (ICH9 Family) HD Audio Controller (rev 02) 00:1c.0 PCI bridge: Intel Corporation 82801I (ICH9 Family) PCI Express Port 1 (rev 02) 00:1c.1 PCI bridge: Intel Corporation 82801I (ICH9 Family) PCI Express Port 2 (rev 02) 00:1c.4 PCI bridge: Intel Corporation 82801I (ICH9 Family) PCI Express Port 5 (rev 02) 00:1d.0 USB controller: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #1 (rev 02) 00:1d.1 USB controller: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #2 (rev 02) 00:1d.2 USB controller: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #3 (rev 02) 00:1d.7 USB controller: Intel Corporation 82801I (ICH9 Family) USB2 EHCI Controller #1 (rev 02) 00:1e.0 PCI bridge: Intel Corporation 82801 Mobile PCI Bridge (rev 92) 00:1f.0 ISA bridge: Intel Corporation ICH9M LPC Interface Controller (rev 02) 00:1f.2 IDE interface: Intel Corporation 82801IBM/IEM (ICH9M/ICH9M-E) 2 port SATA Controller [IDE mode] (rev 02) 00:1f.3 SMBus: Intel Corporation 82801I (ICH9 Family) SMBus Controller (rev 02) 00:1f.5 IDE interface: Intel Corporation 82801IBM/IEM (ICH9M/ICH9M-E) 2 port SATA Controller [IDE mode] (rev 02) 02:01.0 CardBus bridge: Ricoh Co Ltd RL5c476 II (rev ba) 02:01.1 FireWire (IEEE 1394): Ricoh Co Ltd R5C832 IEEE 1394 Controller (rev 04) 02:01.2 SD Host controller: Ricoh Co Ltd R5C822 SD/SDIO/MMC/MS/MSPro Host Adapter (rev 21) 09:00.0 Ethernet controller: Broadcom Corporation NetXtreme BCM5756ME Gigabit Ethernet PCI Express 0c:00.0 Network controller: Broadcom Corporation BCM4312 802.11b/g LP-PHY (rev 01) Does anyone have any clue what would be the problem?

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• How To Troubleshoot Excess Time From Connect to First Byte?

  - by Gaia

  I measured load times for a wordpress 2.9.2 install on apache 2.2.3 and I was intrigued by the long periods between connect and first byte for the css and image files. Load Average is 0.0, 0.0, 0.0 and there are 150MB free RAM on the VPS. Pingdom results are at http://imagebin.ca/img/6UaiOU.png How do I gain insight into the possible causes of this problem and how would I troubleshoot it? Thanks

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• New computer hangs on shutdown/reboot, how to troubleshoot?

  - by Torben Gundtofte-Bruun

  My system is working perfectly but it freezes during shutdown/reboot/suspend/hibernate: All windows and the menu bar disappear but the desktop wallpaper remains. It doesn't even show the shutdown screen (the one with the animated dots) where I could hit ESC and watch the shutdown console text. The system is brand-new and fully updated using Update Manager. How can I determine what is causing the freeze? Is there a log I can investigate? How can I fix this? I see no obvious cause of the freeze. The only USB attachment is a mouse/keyboard; I don't have any external storage attached; and I don't have any programs running (the machine freezes even when doing shutdown right from the login screen). What I've tried so far: Based on other questions (this, this, and this) that suggest some ACPI settings, I've tried sudo shutdown -h now to see whether the shutdown console text display offers any hints, but the system doesn't even get that far - it still freezes while the screen shown the desktop background image, without any toolbars. Only sudo shutdown --force works, but that's not a solution. Editing the grub menu to add acpi=off to the kernel didn't help. I guess there's not much point in trying the other (lesser) ACPI suggestions? Adding noapic to the grub entry had no discernible effect. Adding nolapic instead did something (I had removed the quiet option) - the system managed to continue further with the shutdown, right until the line Checking for running unattended-upgrades: which were the last characters on the screen. I've also checked the system BIOS, especially regarding power options, but didn't see anything out of the ordinary. Switching the BIOS standby setting from S3 to S1 didn't help. The standby setting can't be disabled, and there are no other ACPI-related settings AFAIK. BIOS reset didn't help. Not surprised; hadn't changed anything. I tried going to a virtual console (CtrlAltF1) as suggested by djeikyb and from there did a shutdown -h now and it froze there too, after this console output. I didn't try killing processes one at a time because I'm still too newbie to figure out how to do that. Booting with kernel 2.6.35.22 rather than 2.6.35.25 didn't help. Disabling the Nvidia drivers didn't help. Booting from Live CD (USB stick in fact) didn't help; it freezes the same way. Booting from Live CD, with acpi=off noapic nolapic didn't help either. Neither did just nolapic. So evidently this is not some custom setting in my install, but some sort of basic issue. MemTest competed in 1 hour without errors.

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• How do I troubleshoot hardware issues related to a computer freeze/crash?

  - by KronoS

  What are some common guidelines and issues related to hardware being the issue of a computer crash? What should I look for and how do I troubleshoot these problems? What are some tools that are useful in diagnosing these hardware related crashes? I am looking to be able to isolate the problematic device with specific tools and guidelines. For example if device X is causing system failure how do I go about diagnosing it?

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• How can I troubleshoot Windows Media Player being unable to play videos?

  - by Billy ONeal

  I have a Windows Media Player installation which is behaving strangely. I know I have the correct codecs installed for a piece of video, because it is Windows Media Video because the Zune software plays it just fine this is a recent problem; this type of video played just fine a week ago, but I have been unable to isolate the change that borked things (and I have System Restore disabled because the space on this SSD is cramped as it is) When I try to view any video in Windows Media Player, the video does not play, and I just get this: and none of the media buttons have any effect. I have already tried the following: Uninstalling and reinstalling the KLite Codec Pack Uninstalling and reinstalling Windows Media Player via "Add or Remove Windows Features" Removing and allowing WMP to rebuild it's media library by erasing the %LOCALAPPDATA%\Microsoft\Windows Media directory. sfc /scannow How can I troubleshoot this problem?

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• What causes winsock 10055 errors? How should I troubleshoot?

  - by Tom Kerr

  I'm investigating some issues with winsock 10055 errors on a chain of custom applications (some of which we control, some not) and was hoping to get some advice on techniques to troubleshoot the problem. No buffer space available. An operation on a socket could not be performed because the system lacked sufficient buffer space or because a queue was full. From research, non-paged pool and ports seem to be the only resources which can cause this error. Is there another resource which might cause 10055 errors? Currently, we have perfmon counters setup on the applications and non-paged pool usage looks low in most circumstances. Open TCP connections looks low and I am unaware of another way to monitor ports. Since it only happens in production, we are unable to use more invasive counters. Is there some other tool or procedure you would recommend to diagnose which application is causing the issue?

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• How do I troubleshoot a page not found error when configuring IIS6 Windows Server 2003? [Page Not Found]

  - by Vinicius Ottoni

  I have configured IIS6 in my windows server 2003 with this link: http://www.simongibson.com/intranet/iis6/ After that I create a new web site inside Web Sites directory. Inside the physical path I created an index.htm that has: <html> <body>Test</body> </html> But I got the following error: "The page cannot be found". When I put the same index file inside the Web Site Default physical path, it works. I configured the new web site with the link above using the IP configuration and without a Host Header.' What should I do to troubleshoot this or is there an obvious configuration error?

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• ServerA can't access ServerB through UNC path. How do I troubleshoot?

  - by cparker4486

  All my servers are in the same domain on the same network. ServerA cannot access ServerB through UNC path. However DNS resolves correctly for ServerB from ServerA. For example "ping ServerB" works as expected. ServerB can reach ServerA through UNC path without any problem. Likewise all other servers and clients can reach ServerB through UNC path without any problem. The software firewall on ServerB is not turned on and there are no hardware firewalls getting in the way. This makes no sense and I don't know how to troubleshoot it. Nothing shows up in the event logs of ServerA and ServerB has one event (repeatedly): Event ID: 3019, Source: MrxSmb. ServerA is Server 2008 R2. ServerB is Server 2003 R2. I have other 2008 R2 servers that connect without any problem.

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• How can I troubleshoot Virtualbox port forwarding from Windows guest to OSX host not working?

  - by joe larson

  There are a plethora of questions about virtual box port forwarding problems but none with my specific details. I have a Windows install living in Virtual Box, hosted within OSX. I've got several webservers running on localhost on different ports within the Windows install. I cannot for the life of me get port forwarding to work so I can access those webservers from OSX. My settings look like this (yes I have a NAT adapter): And in my vbox configuration file the relavent portion looks like this: <NAT> <DNS pass-domain="true" use-proxy="false" use-host-resolver="false"/> <Alias logging="false" proxy-only="false" use-same-ports="false"/> <Forwarding name="RLPWeb" proto="1" hostport="7084" guestip="127.0.0.1" guestport="7084"/> <Forwarding name="UtilWeb" proto="1" hostport="4040" guestip="127.0.0.1" guestport="4040"/> <Forwarding name="WCARLP" proto="1" hostport="8084" guestip="127.0.0.1" guestport="8084"/> <Forwarding name="WCAUtil" proto="1" hostport="4848" guestip="127.0.0.1" guestport="4848"/> </NAT> I've turned off the Windows firewall to ensure it is not interfering, and I am not running a firewall on OSX. Anyway, when I attempt to go to for example http://127.0.0.1:4040/ on any of my OSX browsers, it will eventually time out. The log file for this VM shows that it is correctly reading the settings and implying it's doing the right thing here: 00:00:08.286 NAT: set redirect TCP host port 4848 => guest port 4848 @ 127.0.0.1 00:00:08.286 NAT: set redirect TCP host port 8084 => guest port 8084 @ 127.0.0.1 00:00:08.286 NAT: set redirect TCP host port 4040 => guest port 4040 @ 127.0.0.1 00:00:08.286 NAT: set redirect TCP host port 7084 => guest port 7084 @ 127.0.0.1 00:00:08.290 Changing the VM state from 'LOADING' to 'SUSPENDED'. 00:00:08.290 Changing the VM state from 'SUSPENDED' to 'RESUMING'. 00:00:08.290 Changing the VM state from 'RESUMING' to 'RUNNING'. 00:00:08.337 Display::handleDisplayResize(): uScreenId = 0, pvVRAM=000000012017d000 w=1834 h=929 bpp=32 cbLine=0x1CA8, flags=0x1 00:00:09.139 AIOMgr: Host limits number of active IO requests to 16. Expect a performance impact. 00:00:13.454 NAT: DHCP offered IP address 10.0.2.15 I've tried setting the Host IP to 127.0.0.1, and I've tried setting Guest IP blank and also 10.0.2.15. None of these seem to help. What else can I look at to troubleshoot this issue? Details of setup: OSX 10.6.8 Windows 7 Professional 64bit VirtualBox 4.1.2

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• How to troubleshoot port forwarding on Windows 7 (64 Bit) with ICS enabled?

  - by LearnCocos2D

  I want to forward some ports (1666 for perforce, 8081 for Hudson) on my Internet Gateway machine. This machine is running Windows 7 (64 Bit, legal, user-account) and connected to the Internet via cable modem (it's not a router). The Windows machine is sharing its Internet Connection via ICS and that works fine on all connected computers. I can access the services via the gateway's public IP (95.x.x.x) on the given ports if they are running on the gateway machine itself. I've added the ports and destination IP address (192.168.0.18) in the Internet network adapter's Advanced Settings dialog (Sharing tab). That's the same dialog where you have a list of preconfigured services like HTTP, FTP and other incoming services. When I do that I can't connect to the services anymore. For some reason port forwarding isn't working. I have uninstalled Bitdefender because I wanted to check if the Firewall interferes. I've also disabled the Windows Firewall and Defender to no avail. I tried a freeware tool that helps to setup port forwarding but that didn't work either. The target machine is a Mac OS X computer whose Firewall is disabled. The IP is static. I can successfully connect to the services using the local IP address (192.168.0.18) from two different machines, including the gateway computer. So internally and externally it seems to me that the ports are open and not blocked, and the issue is with port forwarding itself. From what I understand it should be enough to add an entry to the Advanced Settings dialog to enable port forwarding when there are no firewalls interfering. How can I troubleshoot why port forwarding isn't working for me? What steps should I follow to alleviate the issue? PS: I gladly accept command line solutions. Other things I've tried: adding an Inbound Rule to Windows Firewall for the 1666, 8081 ports trying with Windows Firewall enabled and disabled disabling/enabling the network adapter double-checked that the IP addresses are correct mapping a different incoming port to the service's actual port followed or checked the misc tips in this article What I haven't dared trying yet (let me know if it's worth a shot): disable/enable ICS remove all network adapters (via Control Panel), then re-install and re-configure them

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• A strategy to troubleshoot/ fix application crashes in Windows?

  - by Manav Sharma

  All, Over a period of time I have observed that fixing issues related to application crash is a discipline in itself. Some people have this nice way of attacking such problems. Ranging from Viewing the 'Event Viewer' to running Static/ Dynamic memory analysis tools to some of their 'personal favorites', these people have developed this art. Can we share articles/ links/ personal approaches that we use to understand/ troubleshoot/ fix such issues? Thanks

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• Cocos2d push scene with parameter, the parameter is reset after push. How to troubleshoot? Thoughts?

  - by user72693

  In the helloWorldLayer.m, I push a scene with some parameter like this [[CCDirector sharedDirector] replaceScene:[CCTransitionFade transitionWithDuration:0.2 scene:[RootLayer sceneWithInt:123]]]; where the RootLayer I have a modified method +(CCScene *) sceneWithInt:(int) i{ CCScene *scene = [CCScene node]; GameplayLayer *layer = [[GameplayLayer node] retain]; [layer setTestInt:i]; [scene addChild: layer z:0 tag:100]; return scene; } In the above, the "GameplayLayer" has an Int property "TestInt" which I would like to set it before this layer is push. However, the moment the GameplayLayer is loaded, that TestInt property is reset to 0. It is not passing correctly. I remember in my last project this can be done. How to troubleshoot this?

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• Dell 2950 Perc 6/i "physical disk" and "Enclosure(Backplane)" under Connector 1 in OMSA tree- Troubleshoot help

  - by user66357

  Just looking for someone who might know why this could occur... In OMSA, on my Dell 2950, there usually is only one "Physical Disks" child under "Enclosure (Backplane)" in the tree view. Currently, the tree looks like this: Dell PERC 6/i Integrated Connector 1 (RAID) Enclosure (Backplane) Physical Disks (1:04 good, 1:05 removed) Physical Disks (1:33 Ready but unused) Normally it's like this: Connector 1 (RAID) Enclosure (Backplane) Physical Disks (1:04 good, 1:05 good) From the front, 6 of 6 3.5" SAS drives are connected. The server is showing Slot 5 as bad and the disk as removed. It seems that the drive in Slot 5 is being sensed as external to the Enclosure. Any ideas why this would happen? Think I can get away with rebuilding the virtual disk by replacing 1:05 with 1:33? Thanks. UPDATE: The only options on the Physical Disk 1:33 were Assign as Global Hot Spare and Clear... After clearing, I assigned it as the Global Hot Spare. This allowed the rebuilding of the virtual disk. Hopefully it won't fail. I'm still unsure of the reason for this odd behavior. I'm checking the firmware next.

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• How best to troubleshoot a WIA issue through an IIS7 reverse proxy.

  - by CptSkippy

  I've got an Intranet site that uses Windows Authentication and is accessed through an IIS 7 Reverse Proxy. Using FireFox, Safari or Chrome it works fine. I'm prompted for credentials, I supply them and away I go. In IE 7/8 I get prompted for credentials but they're rejected and I eventually get a 401 not authorized error. The application server is configured for Windows Auth only and rejects basic authentication. I would be surprised if the front end proxy would accept Basic Auth so my suspicion is that it's a trust issue with my browser and IE isn't relaying the credentials however our IS Team has IE so locked down I'm unable to alter trust levels or even view the settings. How should I go about troubleshooting this problem? I'm at a loss and they've yet to respond to my support ticket.

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• How do I troubleshoot a "Bad Request" in Apache2?

  - by Nick

  I have a PHP application that loads for all URLs except the home page. Visiting "https://my.site.com/" produces a "Bad Request" error message. Any other URL, for example, "https://my.site.com/SomePage/" works just fine. It's only the home page that does not work. All pages use mod_rewrite and get routed through a single dispatch script, Director.php. Accessing Director.php directly also produces the "Bad Request" error. BUT- ALL of the other requests go through Director, and they all work just fine, (excluding the home page), so it can't be an issue with the Director.php script? OR can it? I'm not seeing anything in the Apache2 error log, and I'm not seeing any PHP errors in the PHP Error log. I've tried changing the first line of Director.php to read: echo 'test'; exit(); But I still get a "Bad Request". This is the rewrite log for a request to the home page: 123.123.123.123 - - [18/Feb/2011:05:38:49 +0000] [my.site.com/sid#7f273d77cb80][rid#7f273da48b28/initial] (2) init rewrite engine with requested uri / 123.123.123.123 - - [18/Feb/2011:05:38:49 +0000] [my.site.com/sid#7f273d77cb80][rid#7f273da48b28/initial] (3) applying pattern '^/([a-zA-Z0-9\-\_]+)/$' to uri '/' 123.123.123.123 - - [18/Feb/2011:05:38:49 +0000] [my.site.com/sid#7f273d77cb80][rid#7f273da48b28/initial] (3) applying pattern '^/([a-zA-Z0-9\-\_]+)/([a-zA-Z0-9\-\_]+)/$' to uri '/' 123.123.123.123 - - [18/Feb/2011:05:38:49 +0000] [my.site.com/sid#7f273d77cb80][rid#7f273da48b28/initial] (1) pass through / 123.123.123.123 - - [18/Feb/2011:05:38:49 +0000] [my.site.com/sid#7f273d77cb80][rid#7f273da5a298/subreq] (2) init rewrite engine with requested uri /Director.php 123.123.123.123 - - [18/Feb/2011:05:38:49 +0000] [my.site.com/sid#7f273d77cb80][rid#7f273da5a298/subreq] (2) rewrite '/Director.php' - '-[L,NC]' 123.123.123.123 - - [18/Feb/2011:05:38:49 +0000] [my.site.com/sid#7f273d77cb80][rid#7f273da5a298/subreq] (3) applying pattern '^/([a-zA-Z0-9\-\_]+)/$' to uri '-[L,NC]' 123.123.123.123 - - [18/Feb/2011:05:38:49 +0000] [my.site.com/sid#7f273d77cb80][rid#7f273da5a298/subreq] (3) applying pattern '^/([a-zA-Z0-9\-\_]+)/([a-zA-Z0-9\-\_]+)/$' to uri '-[L,NC]' 123.123.123.123 - - [18/Feb/2011:05:38:49 +0000] [my.site.com/sid#7f273d77cb80][rid#7f273da5a298/subreq] (2) local path result: -[L,NC] Apache2 Access Log my.site.com:443 123.123.123.123 - - [18/Feb/2011:05:44:19 +0000] "GET / HTTP/1.1" 400 3223 "-" "Mozilla/5.0 (X11; U; Linux x86_64; en-US; rv:1.9.2.8) Gecko/20100723 Ubuntu/10.04 (lucid) Firefox/3.6.8" Any ideas? I don't know what else to try? UPDATE: Here's my vhost conf: RewriteEngine On RewriteLog "/LiveWebs/mysite.com/rewrite.log" RewriteLogLevel 5 # Dont rewite Crons folder ReWriteRule ^/Crons/ - [L,NC] ReWriteRule ^/phpmyadmin - [L,NC] ReWriteRule .php$ -[L,NC] # this is the problem!! RewriteCond %{REQUEST_URI} !^/images/ [NC] RewriteRule ^/([a-zA-Z0-9\-\_]+)/$ /Director.php?rt=$1 [L,QSA] RewriteCond %{REQUEST_URI} !^/images/ [NC] RewriteRule ^/([a-zA-Z0-9\-\_]+)/([a-zA-Z0-9\-\_]+)/$ /Director.php?rt=$1&action=$2 [L,QSA] The problem is the line "ReWriteRule .php$ -[L,NC]". When I comment it out, the home page loads. The question is, how do I make URLS that actually end in .php go straight through (without breaking the home page)?

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• How to troubleshoot a remote wmi query/access failure?

  - by Roman

  Hi I'm using Powershell to query a remote computer in a domain for a wmi object, eg: "gwmi -computer test -class win32_bios". I get this error message: Value does not fall within the expected range Executing the query local under the same user works fine. It seems to happen on both windows 2003 and also 2008 systems. The user that runs the shell has admin rights on the local and remote server. I checked wmi and dcom permissions as far as I know how to do this, they seem to be the same on a server where it works, and another where it does not. I think it is not a network issue, all ports are open that are needed, and it also happens within the same subnet. When sniffing the traffic we see the following errors: RPC: c/o Alter Cont Resp: Call=0x2 Assoc Grp=0x4E4E Xmit=0x16D0 Recv=0x16D0 Warning: GssAPIMechanism is not found, either caused by not reassembled, conversation off or filtering. And an errormessage from Kerberos: Kerberos: KRB_ERROR - KDC_ERR_BADOPTION (13) The option code in the packet is 0x40830000 Any idea what I should look into?

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