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  • How do I troubleshoot a server I can't get logged into?

    - by Karl
    This morning I am unable to log into SQL Server because it appears to be busy doing something, so much so that CPU usage is constantly at 98%-99%. I am guessing that something has gone wrong with the maintenance plan that ran over the weekend, but I can't get into the error logs see what is happening. On logging in I keep getting messages like "insufficiently memory in the buffer pool" and "the server is not responding". Is there any way I can figure out what is happening without logging onto to the server? Or some way I can squeeze in a login?

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  • Boxee on Dell 32in TV causes headaches, how to troubleshoot?

    - by brown145
    I have revamped an old pc, installing 4GB ram and a 256MB video card so that I could run Boxee to a Dell W3200 series TV that came with my apartment. It is connected via VGA, resolution is 1360x768, 24bit color, 60Htz refresh rate. Unfortunately, every time I use it I end up with a headache after less that 30 min. I have had my eyes check recently, and am able to play xbox (connected via hdmi) on the same TV without problems. What are the potential causes? My system seems to well meet or exceed the min requirements for boxee, XP, AMD Atholon 64 X2 Dual Core, 4GB RAM. Could it be the VGA cable? What is the most cost effective way to trouble shoot?

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  • App Pool crashes before loading mscorsvr. How to troubleshoot?

    - by codepoke
    I have an app pool that recycles every 29 hours, per default. It recycles smoothly 9 times out of 10, and I'm pretty sure the recycle itself is good for the app. Once every couple weeks the recycle does not work. The old worker process dies cleanly and the new worker process starts, but will not serve up content. Recycling the app pool again manually works like a charm. The failed worker process stops and dies cleanly and a second new worker process fires up and serves content perfectly. I took a crash dump against the failed worker process prior to recycling it, and DebugDiag found nothing to complain about. I tried to dig a little deeper using WinDBG, but mscorsvr/mscorwks is not loaded yet 15 minutes after the new process started. There are 14 threads running (4 async) and 20 pending client connections, but .NET is not even loaded into the process yet. Any suggestions where to poke and prod to find a root cause on this?

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  • Troubleshoot port forwarding. Could it be ISP blocking incoming connections?

    - by Gravy
    Had a new Axis IP camera delivered yesterday. Plugged into Cisco E2400 Wireless Router but having problems. Example topology: WAN IP: 10.10.10.10 (example) Cisco Router: 192.168.1.1 Axis Camera: 192.168.1.10:80 Port forwarding rules set up on router External Port: 999 Internal Port: 80 Protocol: TCP & UDP Device IP: 192.168.1.10:80 Enabled: True Trying to connect from within the lan to 192.168.1.1:80 from within browser - Works properly. Trying to connect from within the lan to 10:10:10:10:999 from within browser - Works properly. Trying to connect from outside the LAN (e.g. via 3g or another isp) to 10:10:10:10:999 from within browser - Doesnt work. I get the following errors from different machines / browsers: Safari could not open the page because the server stopped responding (IOS) The server at xx.xx.xx.xx is taking too long to respond. (firefox) This problem is not just for the Axis camera. I am also having similar problems connecting to my NAS drive. After using a web based port scanning tool, it appears as though port 999 is closed. Not certain why when I have set up port forwarding within the router. Any troubleshooting suggestions to help me determine whether the problem is with my Cisco settings / firewall or whether it could be my ISP blocking incoming connection requests? Many thanks

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  • Drawing visible tiles - side scrolling

    - by Troubleshoot
    Currently I'm calling drawMap every time repaint is called. This is the code I've written for my drawMap method so far. public void drawMap(Graphics2D g2d) { float cameraX = Player.getX() - (Frame.CANVAS_WIDTH / 2); float cameraY = Player.getY() - (Frame.CANVAS_HEIGHT / 2); int tileX = (int) cameraX; int tileY = (int) cameraY; int xIndent = 0, yIndent = 0; int a = 0, b = 0; while (tileX % TILE_SIZE != 0) { tileX--; xIndent++; } while (tileY % TILE_SIZE != 0) { tileY--; yIndent++; } for (int y = tileY; y < tileY + Frame.CANVAS_HEIGHT; y += Map.TILE_SIZE) { for (int x = tileX; x < tileX + Frame.CANVAS_WIDTH; x += Map.TILE_SIZE) { if ((y / TILE_SIZE < 0 || x / TILE_SIZE < 0) || (y / TILE_SIZE > columnSize)) break; g2d.drawImage(map[y / TILE_SIZE][x / TILE_SIZE], a - xIndent, b - yIndent, null); a += TILE_SIZE; } a = 0; b += TILE_SIZE; } } The idea behind this is that it gets the camera position and draws the map relative to the player position. However, instead of the player being in the center of the screen all the time, the player actually moves away from the center as it scrolls to the right, and moves towards to center as it scrolls to the left. I've been trying to pinpoint what I've done wrong but I can't seem to find it. My code also seems quite messy, so am I doing this the correct way?

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  • Drawing chunks, and positioning the camera

    - by Troubleshoot
    I've seen many questions and answers regarding how to draw tiled maps but I can't really get my head around it. Many answers suggest either loading the visible part of the map, or loading and unloading chunks of the map. I've decided the best option would be to load chunks, but I'm slightly confused as to how this would be implemented. Currently I'm loading the full map to a 2D array of buffered images, then drawing it every time repaint is called. Q1: If I were to load chunks of the map, would I load the map as a whole then draw the necessary chunk(s), or load & unload the chunks as the player moves along, and if so, how? My second question regards the camera. I want the player to be in the centre of the X axis and the camera to follow it. I've thought of drawing everything in relation to the map and calculating the position of the camera in relation to the players coordinates on the map. So, to calculate the camera's X position I understand that I should use cameraX = playerX - (canvasWidth/2), but how should I calculate the Y position? I want the camera to only move up when the player reaches cameraHeight/2 but to move down when the player reaches 3/4(cameraHeight). Q2: Should I check for this in the same way I check for collision, and move the camera relative to the movement of the player until the player stops moving, or am I thinking about it in the wrong way?

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  • JACOB (Java/COM/ActiveX) - How to troubleshoot event handling?

    - by Youval Bronicki
    I'm trying to use JACOB to interact with a COM object. I was able to invoke an initialization method on the object (and to get its properties), but am not getting any events back. The code is quoted below. I have a sample HTML+Javascript page (running in IE) that successfully receives events from the same object. I'm considering the following options, but would appreciate any concrete troubleshooting ideas ... Send my Java program to the team who developed the COM object, and have them look for anything suspicious on their side (does the object have a way on knowing whether there's a client listening to its events, and whether they were successfully delivered?) Get into the native parts of JACOB and try to debug on that side. That's a little scary given that my C++ is rusty and that I've never programmed for Windows. public static void main(String[] args) { try { ActiveXComponent c = new ActiveXComponent( "CLSID:{********-****-****-****-************}"); // My object's clsid if (c != null) { System.out.println("Version:"+c.getProperty("Version")); InvocationProxy proxy = new InvocationProxy() { @Override public Variant invoke(String methodName, Variant[] targetParameters) { System.out.println("*** Event ***: " + methodName); return null; } }; DispatchEvents de = new DispatchEvents((Dispatch) c.getObject(), proxy); c.invoke("Init", new Variant[] { new Variant(10), //param1 new Variant(2), //param2 }); System.out.println("Wating for events ..."); Thread.sleep(60000); // 60 seconds is long enough System.out.println("Cleaning up ..."); c.safeRelease(); } } catch (Exception e) { e.printStackTrace(); } finally { ComThread.Release(); } }

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  • How can I troubleshoot an APPCRASH in Internet Explorer?

    - by Schnapple
    I'm writing an ActiveX control using the firebreath framework (hi taxilian!) and while it technically works, I'm running into a weird issue that appears to be unique to me. I've followed the instructions to create a simple plugin and then I ran it in Internet Explorer 8 on Windows 7 x64 (firebreath sets up a test page for the control). But as soon as I try to test it (clicking on a link that fires off JavaScript to interact with the control), IE crashes. Hard. "Internet Explorer has stopped working" style. If I try the control in Firefox (the resulting registered DLL can also be called as a Firefox plugin using a MIME type), it works fine. If I try it on my XP box, it works fine. I emailed the DLL and the testing page to a coworker in the next cube who is like me also running Windows 7 x64 and it works for him just fine as well, so it's not something unique to Windows 7 or x64. When it crashes I get this message: Problem signature: Problem Event Name: APPCRASH Application Name: iexplore.exe Application Version: 8.0.7600.16385 Application Timestamp: 4a5bc69e Fault Module Name: RPCRT4.dll Fault Module Version: 6.1.7600.16385 Fault Module Timestamp: 4a5bdb3b Exception Code: c0000005 Exception Offset: 000220b1 OS Version: 6.1.7600.2.0.0.256.1 Locale ID: 1033 Additional Information 1: 0a9e Additional Information 2: 0a9e372d3b4ad19135b953a78882e789 Additional Information 3: 0a9e Additional Information 4: 0a9e372d3b4ad19135b953a78882e789 Which tells me nothing extremely useful. I can have it attach to a debugger but it just tells me a long list of DLL's, none of which are the ActiveX control in question. It's almost like it's not even getting there. I did a sfc /scannow yesterday to see if anything on my system is corrupt and nothing came up as wrong. I tried various different security levels in IE, but nothing seems to have any effect. As this is a development machine there has been all matter of crap installed on it, so I figure it's bound to be something I've installed since October (when Win7 was released) but I cannot figure out what it is. I presume the information it's giving me when I attach to Visual Studio is useful somehow but I don't know how to interpret it. Admittedly I'm mainly a C#/.NET developer who's a bit out of his element with C/C++ and troubleshooting native code, but does anyone have any advice on how to proceed on figuring out why this very simple ActiveX control crashes IE on my machine and nowhere else?

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  • GLSL Error: failed to preprocess the source. How can I troubleshoot this?

    - by Brent Parker
    I'm trying to learn to play with OpenGL GLSL shaders. I've written a very simple program to simply create a shader and compile it. However, whenever I get to the compile step, I get the error: Error: Preprocessor error Error: failed to preprocess the source. Here's my very simple code: #include <GL/gl.h> #include <GL/glu.h> #include <GL/glut.h> #include <GL/glext.h> #include <time.h> #include <stdio.h> #include <iostream> #include <stdlib.h> using namespace std; const int screenWidth = 640; const int screenHeight = 480; const GLchar* gravity_shader[] = { "#version 140" "uniform float t;" "uniform mat4 MVP;" "in vec4 pos;" "in vec4 vel;" "const vec4 g = vec4(0.0, 0.0, -9.80, 0.0);" "void main() {" " vec4 position = pos;" " position += t*vel + t*t*g;" " gl_Position = MVP * position;" "}" }; double pointX = (double)screenWidth/2.0; double pointY = (double)screenWidth/2.0; void initShader() { GLuint shader = glCreateShader(GL_VERTEX_SHADER); glShaderSource(shader, 1, gravity_shader, NULL); glCompileShader(shader); GLint compiled = true; glGetShaderiv(shader, GL_COMPILE_STATUS, &compiled); if(!compiled) { GLint length; GLchar* log; glGetShaderiv(shader, GL_INFO_LOG_LENGTH, &length); log = (GLchar*)malloc(length); glGetShaderInfoLog(shader, length, &length, log); std::cout << log <<std::endl; free(log); } exit(0); } bool myInit() { initShader(); glClearColor(1.0f, 1.0f, 1.0f, 0.0f); glColor3f(0.0f, 0.0f, 0.0f); glPointSize(1.0); glLineWidth(1.0f); glMatrixMode(GL_PROJECTION); glLoadIdentity(); gluOrtho2D(0.0, (GLdouble) screenWidth, 0.0, (GLdouble) screenHeight); glEnable(GL_DEPTH_TEST); return true; } int main(int argc, char** argv) { glutInit(&argc, argv); glutInitDisplayMode(GLUT_DOUBLE | GLUT_RGB); glutInitWindowSize(screenWidth, screenHeight); glutInitWindowPosition(100, 150); glutCreateWindow("Mouse Interaction Display"); myInit(); glutMainLoop(); return 0; } Where am I going wrong? If it helps, I am trying to do this on a Acer Aspire One with an atom processor and integrated Intel video running the latest Ubuntu. It's not very powerful, but then again, this is a very simple shader. Thanks a lot for taking a look!

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  • How to troubleshoot a Highcharts script that's not rendering data when date is added and hanging the JS engine with large datasets?

    - by ylluminate
    I have a Highchart JS graph that I'm building in Rails (although I don't think Ruby has real bearing on this problem unless it's the Date output format) to which I'm adding the timestamp of each datapoint. Presently the array of floats is rendering fine without timestamps, however when I add the timestamp to the series it fails to rend. What's worse is that when the series has hundreds of entries all sorts of problems arise, not the least of which is the browser entirely hanging and requiring a force quit / kill. I'm using the following to build the array of arrays data series: series1 = readings.map{|row| [(row.date.to_i * 1000), (row.data1.to_f if BigDecimal(row.data1) != BigDecimal("-1000.0"))] } This yields a result like this: series: [{"name":"Data 1","data":[[1326262980000,1.79e-09],[1326262920000,1.29e-09],[1326262860000,1.22e-09],[1326262800000,1.42e-09],[1326262740000,1.29e-09],[1326262680000,1.34e-09],[1326262620000,1.31e-09],[1326262560000,1.51e-09],[1326262500000,1.24e-09],[1326262440000,1.7e-09],[1326262380000,1.24e-09],[1326262320000,1.29e-09],[1326262260000,1.53e-09],[1326262200000,1.23e-09],[1326262140000,1.21e-09]],"color":"blue"}] Yet nothing appears on the graph as noted. Notwithstanding, when I compare the data series in one of their very similar examples here: http://www.highcharts.com/demo/spline-irregular-time It appears that really the data series are formatted identically (except in mine I use the timestamp vs date method). This leads me to think I've got a problem with the timestamp output, but I'm just not able to figure out where / how as I'm converting the date output to an integer multipled by 1000 to convert it to milliseconds as per explained in a similar Railscasts tutorial. I would very much appreciate it if someone could point me in the right direction here as to what I may be doing wrong. What could cause no data to appear on the graph in smaller sized sets (<100 points) and when into the hundreds causes an apparent hang in the javascript engine in this case? Perhaps ultimately the key lies here as this is the entire js that's being generated and not rendering: jQuery(function() { // 1. Define JSON options var options = { chart: {"defaultSeriesType":"spline","renderTo":"chart_name"}, title: {"text":"Title"}, legend: {"layout":"vertical","style":{}}, xAxis: {"title":{"text":"UTC Time"},"type":"datetime"}, yAxis: [{"title":{"text":"Left Title","margin":10}},{"title":{"text":"Right Groups Title"},"opposite":true}], tooltip: {"enabled":true}, credits: {"enabled":false}, plotOptions: {"areaspline":{}}, series: [{"name":"Data 1","data":[[1326262980000,1.79e-08],[1326262920000,1.69e-08],[1326262860000,1.62e-08],[1326262800000,1.42e-08],[1326262740000,1.29e-08],[1326262680000,1.34e-08],[1326262620000,1.31e-08],[1326262560000,1.51e-08],[1326262500000,1.64e-08],[1326262440000,1.7e-08],[1326262380000,1.64e-08],[1326262320000,1.69e-08],[1326262260000,1.53e-08],[1326262200000,1.23e-08],[1326262140000,1.21e-08]],"color":"blue"},{"name":"Data 2","data":[[1326262980000,9.79e-09],[1326262920000,9.78e-09],[1326262860000,9.8e-09],[1326262800000,9.82e-09],[1326262740000,9.88e-09],[1326262680000,9.89e-09],[1326262620000,1.3e-06],[1326262560000,1.32e-06],[1326262500000,1.33e-06],[1326262440000,1.33e-06],[1326262380000,1.34e-06],[1326262320000,1.33e-06],[1326262260000,1.32e-06],[1326262200000,1.32e-06],[1326262140000,1.32e-06]],"color":"red"}], subtitle: {} }; // 2. Add callbacks (non-JSON compliant) // 3. Build the chart var chart = new Highcharts.StockChart(options); });

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  • How to troubleshoot memcache set method always fail issue?

    - by Morgan Cheng
    I have XAMPP 1.7.3 installed on Windows 7. The PHP version is 5.3.1. I have successfully installed memcache for win32 from http://www.splinedancer.com/memcached-win32. I got PHP extension php_memcache.dll from http://downloads.php.net/pierre. Restarting apache and checking phpinfo() shows memcache is OK. When I test it with below PHP page. It always fail in set method. <?php $memcache = new Memcache; $memcache->connect('127.0.0.1', 11211) or die ("Could not connect"); $version = $memcache->getVersion(); echo "Server's version: ".$version." \n"; $tmp_object = new stdClass; $tmp_object->str_attr = 'test'; $tmp_object->int_attr = 123; $memcache->set('key', $tmp_object, false, 10) or die ("Failed to save data at the server"); echo "Store data in the cache (data will expire in 10 seconds)\n"; $get_result = $memcache->get('key'); echo "Data from the cache: \n" ?> The set method always return false so it constantly output Server's version: Failed to save data at the server I'm stuck. I don't know which way to trouble shoot this issue. Anybody has any idea about possible direction? Thanks.

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  • Eclipse RCP: How to troubleshoot plugin dependencies & classpath problems?

    - by paul
    I am working on an RCP project based on eclipse. It has been working fine but recently I thought I'd upgrade it to use a new eclipse version (3.2 - 3.5). After a bit of trouble, it seemed to be working fine. Then I did something. Don't know what. The end result is that I'm getting a classpath error when one of my plugins (A) tries to access a class in one of the dependent plugins (B) (also one of mine). As far as I can see, Plugin A has Plugin B in its' dependency list and the compiler shows no errors. To test, I created a new Plugin C with one class and accessed the class from Plugin A. That works fine. Does anyone have any hints for troubleshooting such issues? A checklist of settings to check? I've been stuggling with this for hours and getting nowhere! Particularly frustrating as it was working until I changed something! Thanks

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  • How to troubleshoot "The server tag is not well formed. " error on sharepoint?

    - by David Lay
    I'm trying to edit a legacy wss3 sharepoint site. Messing around with a 700+ code lines aspx page I got a "The server tag is not well formed." error on sharepoint and The ?content=1 trick does not work. Anyone has a tip on how to get to the line that's causing the problem? I'm expecting something like the aspnet ysod, at least that's usefull. If it's worth something, I have access to the actual server.

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  • VLC will sometimes have issues displaying video in fullscreen. What could cause this? How would I troubleshoot the issue?

    - by George Marian
    Recently VLC has been having issues displaying video in fullscreen mode. AFAIK, nothing has changed with the video card drivers and it's certainly the same version of VLC. (/me shakes a fist at the repository maintainers) This has worked without issue in the past. In fact, I've had as many as 6 instances of VLC running, each playing a video. One was always fullscreen on my second monitor, while the others were tiled on my primary monitor. I was able to toggle any of the other 5 into fullscreen mode and the video displayed without issue. Lately, I've been having trouble running 2 instances in fullscreen mode. (Sometimes, even a single instance will not display the video in fullscreen.) VLC will continue to play the video, but in fullscreen mode I see nothing but a black screen. Sometimes, the video will display if I maximize the VLC window. Other times, I have to settle for a smaller sized window. I don't know if this is pertinent, but sometimes changing the min/max state of a Firefox window (Minefield, specifically) seemed to allow the troublesome instance to display the video in fullscreen mode. However, that did not prove to be a consistent workaround. Sometimes, it seemed that closing a Firefox window did the trick, though that isn't consistently successful either. (I futzed with Firefox, because with the crazy number of windows and tabs that I normally have open, it regularly hogs about 1 GB of RAM.) Another bit of funkiness that comes to mind is the fact that my secondary monitor is considered the primary on boot-up. I use xrandr to designate the real 1st monitor as primary after boot-up, as suggested by someone in a question I asked on the Unix & Linux SE site. Specs: Ubuntu 10.10 w/ Gnome and Compiz 8GB RAM AMD Phenom II 965 Black Edition Asus M4A79 Deluxe mobo XFX ATI Radeon HD 5750 w/ 1GB RAM VLC is configured to use the hardware overlay for video (as per the default setting) Does anyone have an idea what may cause this issue or how I may go about troubleshooting it? Update: Right now I have 2 instances of VLC playing, each in fullscreen mode on a separate monitor. This is what I see:

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  • DiscountASP.NET Launches SQL Server Profiling as a Service

    - by wisecarver
    DiscountASP.NET announces enhancing our SQL Server hosting with the launch of SQL Server Profiling as a service. SQL Profiler is a powerful tool that allows the application and database developer to troubleshoot general SQL locking problems, performance issues, and perform database tuning. With our SQL Profiling as a Service customers can schedule a database trace at a specific time of their choosing and offers a new way to help our customers troubleshoot. For more information, visit: http://www...(read more)

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  • DiscountASP.NET Launches SQL Server Profiling as a Service

    - by wisecarver
    DiscountASP.NET announces enhancing our SQL Server hosting with the launch of SQL Server Profiling as a service. SQL Profiler is a powerful tool that allows the application and database developer to troubleshoot general SQL locking problems, performance issues, and perform database tuning. With our SQL Profiling as a Service customers can schedule a database trace at a specific time of their choosing and offers a new way to help our customers troubleshoot. For more information, visit: http://www...(read more)

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  • Struggling with errors on POS_SUPPLIER_SEARCH_INDEX.sql when applying a Procurement Patch?

    - by LindaJ-Oracle
    Check out this new note (Doc ID 1677737.1)  - How to troubleshoot issues on script POS_SUPPLIER_SEARCH_INDEX.sql which helps you troubleshoot and resolve this common error on patch application: ORA-20000: possearchindex.sql(500): ORA-20000: Exception atPOS_SUPPLIER_SEARCH_INDEX_PKG.create_index(1800): ORA-20000: Exception atPOS_SUPPLIER_SEARCH_INDEX_PKG.create_index(1800): ORA-29855: error occurred inthe execution of ODCIINDEXCREATE routineORA-20000: Oracle Text error:DRG-10502: index POS_SUPPLIER_SEARCH_INDEX does not existDRG-11135: feature not generally available

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  • Down for everyone or just me?

    - by Click Ok
    When I try access a website, and it is down, I head to http://www.downforeveryoneorjustme.com, and test it. But lately, my home network PCs cannot access facebook.com, and I tried the that service and the answer was: It's just you. http://facebook.com is up. Ok, that got me. I tried several browsers and 3 PCs in my LAN and it don't works. I don't know how to troubleshoot this. What some step-by-step to troubleshoot that problem? Output from ping command: Disparando facebook.com [69.171.234.21] com 32 bytes de dados: Resposta de 69.171.234.21: bytes=32 tempo=256ms TTL=245 Resposta de 69.171.234.21: bytes=32 tempo=255ms TTL=246 Resposta de 69.171.234.21: bytes=32 tempo=251ms TTL=245 Resposta de 69.171.234.21: bytes=32 tempo=255ms TTL=246 PS.: I thank you for the nice help, but then I suppose that the first step of a step-by-step to troubleshoot is ping from command line?

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  • Rebooting problem

    - by Vinoth
    After restarting my ubuntu PC, I am getting a dialog window showing "Your system is running in low graphics mode" and after clicking on 'OK', I was prompted with three options 1. Run in low graphics mode for just one session 2. Reconfigure graphics 3. Troubleshoot the error 4. Exit to console login When I troubleshoot the error, its showing the black screen with following lines which I remember: we do not own /var/log/pm-powersave.log ....................................... couldn't write bytes: Broken pipe ....................................... ....................................... Starting System V runlevel compatibility got strucked at this point. Actually before restarting, I have changed the owner for all the files under the directory "/var/log" and "/var/lib". Is there any relation with the above issue. Please help me out to resolve the issue. Its urgent.

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  • That's all about nuances

    - by user13334359
    When I sent a proposal for session "Managing and Troubleshooting MySQL for Oracle DBAs" to MySQL Connect conference org committee it had not any mention of Oracle in its name, but later I was asked to provide more details for former Oracle DBAs who want to use MySQL. I was fast and I said "yes".So my original aim to teach people to troubleshoot MySQL changed to teaching of how different is MySQL from Oracle in troubleshooting aspects. Although both RDBMs have very much in common they are definitely very different. So what I am going to speak about this time is nuances of how MySQL stores data, how it manages locks, why its high availability solutions: MySQL Cluster and Replication have same names as Oracle's, but work differently and more. And, of course, I will tell how to troubleshoot it all.

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  • My New Dell Workstation T-7500 gives electric shock

    - by Dan
    Just bought Dell T-7500 Workstation. When installation technician came to Install the workstation, he got an electric shock when he touched the Start Button. He also got shock when he touched Front Panel. No shock when touching rest of the Chassis. He called Dell Support & tried to troubleshoot by taking out various wires etc but did not help. I touched the same places & I also got shock. We checked everything possible including connecting to various outlets but it didn't solve the problem. Installation subcontractor said that they are not supposed to troubleshoot anything on new system, just install it & they made notes & left. I called my sales guy & it was weekend so he said he will take care of it on Monday. Here are my concerns : (1) Why does that happen ? Although it is a mild shock & it won't kill you but might damage other parts of workstation ? (2) Is this common for workstations ? (3) What should I do ? Of course Dell will try to troubleshoot again but should I let them do that OR ask for a New System ? (4) Wheat would happen if I continue using it till the new system arrives ? Thank You.

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  • Advice for Setting up an On-Call Team

    - by Ciaran Archer
    I'm leading a largish development team (~35 developers). We are doing primarily Web Development work on a number of sites. Historically the knowledge on the teams has been pretty siloed. If you worked on Site A you will know how to troubleshoot it, but you would not be a lot of help on Site B. We also have a few cross-cutting concerns, i.e. common components used between sites which require specialized knowledge to troubleshoot. With all this in mind, I'm trying to understand the best way to setup an on-call team. This would be a team of programmers who would be available to deal with out-of-hours emergency issues occasionally (say one call every 2 weeks). They may be required to deploy emergency fixes. Part of me is saying we can't have a big on-call team with shallow knowledge, instead we need a smaller team with deep knowledge who can expect to be on-call more often and remunerated as such. Does anyone have any suggestions based on experience on how to setup this team? Thanks in advance.

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  • Stackify Gives Devs a Crack at the Production Server

    - by Matt Watson
    Originally published on SDTimes.com on 7/9/2012 by David Rubinstein.It was one of those interviews where you get finished talking about a company’s product, and you wonder aloud, “Well, THAT makes sense! Why hasn’t anyone thought of that before?” Matt Watson, CEO of Kansas City, Mo.-based startup Stackify, was telling me that the 10-person company is getting ready to launch its product in August (it’s in beta now) that will give developers an app-centric look into production servers so they can support and troubleshoot apps and fix bugs. Of course, this hasn’t happened in the past because of the security concerns of IT administrators, and a decided lack of expertise on the part of developers. Stackify installs on a server and acts like a proxy for developers, collecting data about the environment, discovering all the applications, scanning for config file changes, and doing server monitoring. “We become the central point that developers can see everything they need to know about their applications,” he said. “Developers can look at the files that are deployed, and query databases in a safe way.”  In his words:“The big thing we’re hoping is just giving them (developers) visibility. Most companies want to hire the junior developers that they pay $50,000 a year right out of college to do application support and troubleshooting and fix bugs, but those people don’t have access to production servers to troubleshoot. It becomes very difficult for them to do their job, so they end up spending all of their day bugging the senior developers, the managers or the system administrators to track down this stuff, which creates a huge bottleneck. And so what we can do is give that visibility to those lower-level people so that they can do this work and free up the higher-level people so they can be working on the next big thing.”Stackify itself might just prove to be the next big thing.

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  • Advisor Webcast: Oracle Payments Funds Disbursement Analyzer

    - by SamanthaF-Oracle
    Have you registered for the Oracle Payments Funds Disbursement Analyzer Advisor Webcast in June? Don't delay! This one-hour session is recommended for technical and functional users of the Oracle Payments product who would like an introduction to Oracle Payment Funds Disbursement Analyzer. The session will highlight how to use the Payments Funds Disbursement Analyzer to identify and troubleshoot issues with Payment Process Request (PPR) and other Payments related processes/setups. TOPICS WILL INCLUDE: Overview of Oracle Payments Funds Disbursement Analyzer How to install and run Proactive usage of the Analyzer Using the Analyzer to troubleshoot When?  Wednesday, June 25, 2014 11:00 am, Eastern Daylight Time (New York, GMT-04:00) Wednesday, June 25, 2014 8:00 am, Pacific Daylight Time (San Francisco, GMT-07:00) Wednesday, June 25, 2014 4:00 pm, GMT Summer Time (London, GMT+01:00) Wednesday, June 25, 2014 8:30 pm, India Time (Mumbai, GMT+05:30) A short, live demonstration (only if applicable) and question and answer period will be included. Oracle Advisor Webcasts are dedicated to building your awareness around our products and services. This session does not replace offerings from Oracle Global Support Services. See Doc ID 1671948.1 for further details and to register your interest.

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