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• Connecting to network device behind NAT from local LAN using the external port and IP

  - by lumbric

  I noticed at several different LANs connected to the Internet through a NAT the following phenomena. There is a server in the LAN and there is a port forwarding to reach this server also from outside the LAN through the NAT. E.g. consider a LAN with the address 192.168.0.* and a SSH server at 192.168.0.2 with port 22 and a forwarding from port 2222 at the NAT 192.168.0.1 to 192.168.0.2:22. If the NAT's external IP is 44.33.22.11, one can connect to the SSH server through 44.33.22.11:2222. Surprisingly this works only from outside the LAN. If one tries to connect to 44.33.22.11:2222 from behind the NAT, there is no answer. Of course one could simply use 192.168.0.2:22, but often it is simpler to use the external IP. The typical use case for me is the configuration on a laptop computer. Usually the user uses any arbitrary Internet connection to connect to his home or office server, but sometimes he will use also the LAN to connect to it and it would be annoying to have to different configurations or bookmarks. Why does it fail to connect from inside the LAN? Is there any good work around?

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• ESX 3.5 refuses to update

  - by Speeddymon

  I have a set of ESX 3.5 servers in 2 different datacenters. One is DR, one is production. They are on the same vlan and so I can access any of them on the private network from my vCenter server. Last month, as a learning experience (I hadn't dealt with ESX much before), I updated the DR server. Other than finding out that a couple of bundles had to be installed manually in order to get the rest to install from vCenter, it went off without a hitch. Now, I'm trying to do the same for our production servers and it is not working. I've googled around for the error I get during scan, and investigate loads of different solutions (editing the integrity file, checking DNS, etc) -- I did install the 2 bundles that had to be installed manually already -- but scan from vCenter is just not working. Side note: I did just scan the DR server again and that scan works fine so shouldn't be a problem with vCenter that has cropped up recently -- it has to be something else. The error I get is: Patch metadata for (servername) missing. Please download updates metadata first. Failed to scan (servername) for updates. I'm all out of ideas on how to make this work, so any help would be hugely appreciated.

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• Setting up test an dlive enviornment - how?

  - by Sean

  I am a bit new to servers and stuff so had a question. I have my development team working on my website. They are in different countries and currently they put all the work live on the test site. But the test site is open to anyone who knows the URL. It is behind a directory but this effects my QA process because i cannot use the accurate URL structures to prevent the general public from seeing it. So what I want to do it: Have my site live on the net but only for me and my team, so like an internal network. Also I will need to mirror this to my live site when i put it live. So i guess this is something like setting up a staging and live environment. So how to do it and are both environments on the same physical server or do i need to buy two servers? And if i setup a staging environment how will i access it and my team since we are all spread out so i assume we need to log into something to access it? What about the URL - do i need a different URL for the test site or can i use the same live url for the test site? I plan to get a dedicated server + CDN for my site.

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• Why does my computer not always automatically request a new DHCP lease when switching networks?

  - by KingJ

  I've noticed an interesting problem recently where my laptop will not automatically refresh my DHCP lease when changing between wireless networks. Instead, it will attempt to use the existing lease for the new network. Of course, since each network has different settings any connections will fail when using the old lease. While Windows will eventually request a new DHCP lease, it's often much faster for me to release the old lease and request a new, correct, lease. It puzzles me as to why this is not automatically done when associating to the network? One possible cause is that the laptop is put to sleep while connected to one network, then woken when in range of the other network. Nevertheless, I would expect that the lease would be renewed when the laptop associates to the other network rather than attempting to use the old lease. It should be noted that the two networks are completely different, both in terms of size, number of APs, network settings, SSIDs etc. One network is my home network and the other one is the campus-wide network at my University.

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• Mercurial confusion - commit / push, backouts

  - by Madmanguruman

  I'm trying to set up a repository on a shared filesystem. I'm using Mercurial 2.1.2 on a Windows-based architecture. I start with an empty folder on the shared filesystem and create a repository in it. After this, I dump in the baseline files, and add them to versioning, then commit the changes. I then clone the repository to my local hard drive. I then make a change in my local repository, commit it, then push back to the shared filesystem repository. The shared repo graph I get in TortoiseHG looks strange (to me). This is the shared repo: This is the local repo: On the shared repo, the working directory always shows up on the top, then the graph goes 'down' to rev. 0 then back 'up' again through various revisions. It looks to me like I have two different branches, even though everything is on the default branch. Also, that 'top' revision always says "* Working Directory * Not a head revision!" I noticed that in my local repository, I don't get that dangling working directory at the top of the list - everything is in one branch. I also noticed that on my local repository, I can back out the tip revision with no problem. On the shared filesystem repository, I cannot, since I get an error ("Cannot backout change on a different branch"). How can this be? Aren't they supposed to be identical to each other? Am I fundamentally doing something wrong?

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• Why is there an extra HDD under /dev being added in my Linux Kernel?

  - by user1279156

  I have created a Linux kernel and for some reason an extra drive is always added at bootup. My hard drive is listed as /dev/sdb. /dev/sda is created too, and it is 8 MB in size. I can't find anything in the kernel config that is creating this, but if I use a different kernel it is not there. Kernel logs show it as an attached SCSI device, looks just like my hard drive but only 8 MB, and has no partition table. It also doesn't appear to be a physical device. I've tried the kernel on many different models of PCs and it is always there. Does anyone know how to remove it? /dev/disk/by-id gives me: scsi-1AMCC_U21413034D98EB000584 scsi-1AMCC_U21413034D98EB000584-part1 scsi-353333330000007d0 scsi-SATA_ST3250312AS_5VY7SH42 scsi-SATA_WDC_WD800JD-60L_WD-WMAM9Y085675 scsi-SATA_WDC_WD800JD-60L_WD-WMAM9Y085675-part1 scsi-SATA_WDC_WD800JD-60L_WD-WMAM9Y085675-part2 hdparm -i /dev/sda gives me an "invalid argument". dd if=/dev/sda of=sda.img the resulting file does not have any content sdparm results: /dev/sda: Linux scsi_debug 0004 Device identification VPD page: Addressed logical unit: designator type: T10 vendor identification, code set: ASCII vendor id: Linux vendor specific: scsi_debug 2000 designator type: NAA, code set: Binary 0x53333330000007d0 Target port: designator type: Relative target port, code set: Binary transport: Serial Attached SCSI (SAS) Relative target port: 0x1 designator type: NAA, code set: Binary transport: Serial Attached SCSI (SAS) 0x52222220000007ce designator type: Target port group, code set: Binary transport: Serial Attached SCSI (SAS) Target port group: 0x100 Target device that contains addressed lu: designator type: NAA, code set: Binary transport: Serial Attached SCSI (SAS) 0x52222220000007cd designator type: SCSI name string, code set: UTF-8 transport: Serial Attached SCSI (SAS) SCSI name string: naa.52222220000007CD

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• Remote Desktop connection to vista vs. xp

  - by CMP

  I am trying to log into my work computer remotely. I am using Windows 7 on my laptop. I have created a vpn connection to the network, and I am doing a remote desktop connection directly to the ip of my box (192.168.xxx.yyy). If I do a remote connection to a different box, running xp, it goes into remote desktop mode immediately and I see the windows login dialog as I am used to seeing. If I try remoting to my box, which is running vista, I do not see the remote desktop mode, but an additional dialog on my local machine asking for my credentials. It defaults in my local username. It allows me to log in as a different user, but the domain it has is still my local domain, not my work domain, so none of my usernames or passwords work. There doesn't appear to be a way to change the domain. Trying to hit several more boxes, it appears to act differently on xp and vista target machines. I feel like this must be a configuration issue, but I am not sure what the problem is. Any idea on how I can connect?

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• How and where do you manage your domain names?

  - by Saif Bechan

  In the past several years doing web development I often times needed to buy new domain names. I changed registrars a lot also so over the years I have multiple domain names scattered over different registrars all over the world. Now I want to bring a little structure into my business, and I am at the point that I want to be able to have easy control over my domain names in a convenient way. Does anyone have an idea on what the best way is to give structure on this. I have made some suggestions maybe you can comment on them for me. 1) Just leave it as it is I can leave everything as it is. To make adjustments I have to log into different panels, and for some registrars I have to email the changes. 2) Transfer all the domains to one registar This will cost a lot, about 10 usd per domain name. But if I can find a registar where I have full control over DNS this is worth looking at. Can you give me some comments on how you are doing things now. Maybe also which registrar you prefer on doing things.

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• IIS no longer saving session variables

  - by John

  I'm running IIS v7 on a Win7 development machine. I have PHP code that saves session variables and calls them back later. This has been working on this machine for some time. For some reason now, the session variables dissapear immediatly after saving. Code that used to work fine on http://localhost/, suddenly now does not. I have tested different browsers - the vars dissapear regardless of browser. I have tested identical code on different servers. The problem exists only on this development machine. I tried some code that saves a session var, then reads it back and displays it, then shows a link to click on to read it back and display again. What happens is the session var DOES get written and read back and displayed ok. But when you click the link to view it again, it's gone. I don't recall making any changes to IIS. But I did run several malware scanners and clean-up tools. Is anyone aware of any setting in IIS that disallows session vars? Any other throughts?

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• Upstart multiple instances of service not working.

  - by Dax

  I started playing with MongoDB on Lucid. Now I would like to run a DB and Config server on the same box. They both use the same binary to launch, but with different config files and running on different ports. All directories for log and lib is split so one goes to mongodb and the other to mongoconf. Each process can be started without any problems on their own. start mongodb stop mongodb start mongoconf stop mongoconf But if I try to start both, the second one would just start and exit. Using 'initctl log-priority debug' I got the following in the logs. Jan 6 12:44:12 mongo4 init: event_finished: Finished started event Jan 6 12:44:12 mongo4 init: job_process_handler: Ignored event 1 (1) for process 5690 Jan 6 12:44:12 mongo4 init: mongoconf (mongoconf) main process (5690) terminated with status 1 Jan 6 12:44:12 mongo4 init: mongoconf (mongoconf) goal changed from start to stop Jan 6 12:44:12 mongo4 init: mongoconf (mongoconf) state changed from running to stopping man 5 init shows that you can use instance names to differentiate the two. I tried using 'instance mongoconf' in the on upstart script and 'instance mongodb' in the other one, and it still fails. I can manually start the other process, so there is definitely no conflicts on port numbers or directories. Any ideas on what to try or how to get output on why it is 'terminated with status 1'? Thanx

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• System Issues and Major Malfuctions after Failed hibernation Exit

  - by Sarah Seguin

  I have a HP G71-340US that went into hibernation mode for a while and when I tried coming out of it, I got an error message: You're computer cannot come out if hibernation . Status: 0xc000009a Info: A fatal error occurred processing the restoration data. File: \hiberfil.sys Any information that was not saved before the computer went into hybernation will be lost enter=continue So I hit continue and it ran soooo super slow it. It was seriously crawling. Finally I gave up and turned it off manually (IE press and hold the button). It's been a week or two since then and EVERY SINGLE TIME I have tried to to do ANYTHING it takes forever. When I say forever, I literally mean takes 5-7 minutes to load the internet, then the page itself, then to click a link, so on so forth. Eventually everything just goes not responding and I have to give up (4-6 HOURS later). I also cannot access my thumb/jump drives once I've managed to load windows. I was going to try runing malware bytes incase of a virus, but it's windows explorer developes errors and goes not responding on me. Currently I'm running scan disk or check disk and like every file is coming back unreadable. I let it run the last 2 hours straight in chkdesk and I'm only at 6 percent with around 500+ errors and still going. Yes, I've taken logs of the errors via cell phone camera and patience. A week or two prior to this happening I had to change our the hard drive due to blunt force trama next to the mouse. OH! Running on Windows 7: ) And I've tried loading the computer in safe mode and it makes absolutely no difference. Any and all help would be appreciated. I really don't know what to do from here and I'm kind of freaking out. I've googled different part of the error and things that I've done/seen and there are so many different answers/topics that I thought it best to just post the questions.

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• Find out what fonts are being sent to a printer

  - by user38307

  I have an issue where two computers running XP and with identical print drivers have different behavior printing over parallel port to receipt printers. For one type of receipt, receipt printing is instant. For another kind printing is delayed by ten seconds on most machines but not on the other. This happens even if I swap out printers. I believe the delay is because this computer has a different set of fonts installed. (It is used for graphic design.) The printers have built-in fonts, and if you do not use one of the built-in fonts the printer has to build up an image in memory rather than just spitting out its fonts. For a particular kind of receipt with special fonts on a particular computer the computer is sending a font which the receipt printer does not have built in. My question is, is there a way to find out what fonts are being sent to the printer? This would let me narrow down what I need to modify in the Windows font folder. Thank you!

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• GPG - why am I encrypting with subkey instead of primary key?

  - by khedron

  When encrypting a file to send to a collaborator, I see this message: gpg: using subkey XXXX instead of primary key YYYY Why would that be? I've noticed that when they send me an encrypted file, it also appears to be encrypted towards my subkey instead of my primary key. For me, this doesn't appear to be a problem; gpg (1.4.x, macosx) just handles it & moves on. But for them, with their automated tool setup, this seems to be an issue, and they've requested that I be sure to use their primary key. I've tried to do some reading, and I have the Michael Lucas's "GPG & PGP" book on order, but I'm not seeing why there's this distinction. I have read that the key used for signing and the key used for encryption would be different, but I assumed that was about public vs private keys at first. In case it was a trust/validation issue, I went through the process of comparing fingerprints and verifying, yes, I trust this key. While I was doing that, I noticed the primary & subkeys had different "usage" notes: primary: usage: SCA subkey: usage: E "E" seems likely to mean "Encryption". But, I haven't been able to find any documentation on this. Moreover, my collaborator has been using these tools & techniques for some years now, so why would this only be a problem for me?

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• What are the practical differences between an IP address and a server?

  - by JMC Creative

  My understanding of IPs and other DNS-type server-related issues really falls short (read: exteme noob). I know a dedicated server would increase speed. What, if any, difference in speed would a dedicated IP make? Am I correct in understanding the Best Practices from Yahoo that I could use the second IP to serve up some content, which would increase the number of parallel downloads for the user? Or are both IPs (purchase from same hosting account) going to point to the same server? Or how does it work? Are there other optimization things I should be aware of when thinking of purchasing a dedicated IP? Clarification I am talking about the speed of serving the webpages, i.e. the speed of my website. Yes, I know that IP and server are completely different, not even opposites, just different. But this, indeed, is my question! The Question Reformulated: Will having a second (dedicated) IP on my website speed up the time that it will load and display for the user? Or does that have nothing at all to do with IP, and is only a server issue? I'm sorry if this is still unclear. This is a real question though, I may just not be wording it well.

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• ZFS & Deduplicating FLAC Data

  - by jasongullickson

  I'm experimenting with using ZFS to deduplicate a large library of FLAC files. The purpose of this is twofold: Reduce storage utilization Reduce bandwidth needed to sync the library with cloud storage Many of these files are of the same music tracks but from different physical media. This means that for the most part they are the same and usually close to the same size, which makes me think that they should benefit from block-level deduplication. However in my testing I'm not seeing good results. When I create a pool and add three of these tracks (identical songs from different source media) zpool list reports 1.00 dedupe. If I copy all of the files (make exact duplicates of the three) dedupe climbs, so I know that it is enabled and functioning, but it's not finding any duplication in the original collection of files. My first thought was that perhaps some of the variable header data (metadata tags, etc.) might be mis-aligning the bulk of the data in these files (the audio frames) but even making the header data consistent across the three files doesn't seem to have any impact on deduplication. I'm considering taking alternate routes (testing other dedupe filesystems as well as some custom code) but since we're already using ZFS and I like the ZFS replication options, I'd prefer to use ZFS dedupe for this project; but perhaps it's simply not capable of working well with this sort of data. Any feedback regarding tuning that might improve dedupe performance for this sort of dataset, or confirmation that ZFS dedupe is not the right tool for this job are appreciated.

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• Which Cardbus/PCMCIA -> USB card works with external hard drive?

  - by Carl

  I have an HT-Link Cardbus/PCMCIA USB 2.0 2-port card (NEC / 32-bit). My external hard drive w/USB adapter won't work with it, and it will work plugged directly into a USB port on a different laptop. (My USB ports got fried.) I got the card off E-Bay. My MP3 player works plugged into that card. The drivers for the card say "Known limitations: High Speed Isochronus, USB Composite Devices." (No other details provided.) I don't know if the hard drive adapter is "isochronous" or "composite." I've read there are problems with too little power being supplied to the drive. The cable to the drive has two USB plugs on one end, and it doesn't make any difference if I plug both of them into the Cardbus card. What card should I get? I see many different brands on E-Bay. I need one that supplies sufficient power for an external hard drive, and doesn't have any "known limitations" in the way.

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• ProxyPass for specific vhost

  - by Steve Robbins

  I have a web server that it set up to dynamically server different document roots for different domains <VirtualHost *:80> <IfModule mod_rewrite.c> # Stage sites :: www.[document root].server.company.com => /home/www/[document root] RewriteCond %{HTTP_HOST} ^www\.[^.]+\.server\.company\.com$ RewriteRule ^(.+) %{HTTP_HOST}$1 [C] RewriteRule ^www\.([^.]+)\.server\.company\.com(.*) /home/www/$1/$2 [L] </IfModule> </VirtualHost> This makes it so that www.foo.server.company.com will serve the document root of server.company.com:/home/www/foo/ For one of these sites, I need to add a ProxyPass, but I only want it to be applied to that one site. I tried something like <VirtualHost *:80> <Directory /home/www/foo> UseCanonicalName Off ProxyPreserveHost On ProxyRequests Off ProxyPass /services http://www-test.foo.com/services ProxyPassReverse /services http://www-test.foo.com/services </Directory> </VirtualHost> But then I get these errors ProxyPreserveHost not allowed here ProxyPass|ProxyPassMatch can not have a path when defined in a location. How can I set up a ProxyPass for a single virtual host?

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• Is there such a thing as a file hosted container which deduplicates data held within?

  - by Mallow

  Background I have backups of a website which stores all of it's data into a single file. This file is several gigs large and I have many different backups of this file. Most of the data within is mostly the same plus whatever was added or changed to it. I want to keep all the concurrent backups I've made through the years in case I find a horrible surprise of data corruption along the line. However storing a 10gig file every month gets expensive. Seeking Solution I've often thought about different ways of alleviating this problem. One thought that comes up very often combines the idea of a duplicating file system which doesn't require it's own partitioned volume on a hard drive. Something like what truecrypt does, what it calls, "file hosted containers" which when using the truecrypt program allows you to mount and dismount that volume as a regular hard drive. Question Is there a virtual hard drive mounter which uses file-based container which uses data deduplicaiton file system? (This question is a little awkward to put into words, if you have a better idea on how to ask this question please feel free to help out.)

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• Debian on HP ProLiant server hangs (disk i/o is my guess)

  - by Martin

  I installed Debian (2.6.32-5-amd64) on my HP ProLiant MicroServer (purchased recently.) I also added 3 2tb hd in zfs. I've experienced several server froze. Sometimes it showed Soft lockup CUP stuck for 61s! Today I experienced a different problem (I think) and the message looked like this [431336.200002] Call Trace: [431336.200002] [<ffffffff812fcc7c>] ? _write_lock+0xe/0xf [431336.200002] [<ffffffff810d7a86>] ? __vmalloc_node+0x99/0xe2 : : and (in different screen) [431354.222318] Node 0 DMA32 free: 2064kB min:5520kB low:69900kB high:8280kB active_anon:181648kB inactive_anon:61728kB active_file:313152kB inactive_file:832456kB unevictable: 0kB isolated(anon): 0kB isolated(file):0kB present:1922596kB mlocked:0kB dirty:72kB writeback:0kB mapped:25620kB shmem:344kB slab_reclaimable:34460kB slab_unreclaimable:31400kB kernel_stack:2288kB pagetables:7556kB unstable:0kB bounce:0kB writeback_tmp:0kB pages_scanned:0 all_unreclaimable? no [431354.222431] lowmem_reserve[]: 0 0 0 0 : : Is this a hardware problem? What tools/methods can I find out the source of the problem? I've used Debian for years but never had problem like this.

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• Hard Drive problem: is it the SATA controller or the HDD itself?

  - by Drooling_Sheep

  I have a Samsung 1.5TB hard drive hooked up to an ECS H55H-I mini-ITX motherboard. I have XBMC 10 (modified Ubuntu 10.04) installed for use as an HTPC. The hard drive encounters occasional errors during normal use which cause it to be remounted read-only. I have updated the BIOS on the motherboard, changed the SATA cable and moved it to different ports on the motherboard, installed and re-installed the OS (including different versions of XBMC and generic ubuntu), all to no avail. I recently ran tests both with badblocks -sv and smartctl -t long. Both reported no errors. This makes me think the motherboard or SATA controller is probably the issue. Does anyone know of any further tests I can do to help narrow this down? The processor is a Core i3. I forget the model number but it's one of the 32nm ones with on-package graphics. There's no discrete video card or optical drive. The power supply is a 150W Rosewill (pretty sure) that came with the case.

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• .bat file - Nagios v3.2 service check and start if stopped

  - by LbakerIT

  I'm just barely getting into programming so I do apologize for my ignorance. I'm trying to create a .bat file that will check if a service is running on XP Pro. If service is running it will exit 0. If the service is stopped start service wait 10 seconds (via ping i'm guessing) check if service is running if service is running exit 0 if service is stopped start service wait 10 seconds Do this check a total of 3 times. if service does not come up within that time: exit 2 Exit 0 = ok exit 1 = warning exit 3 = critical (and this will alert) I need to do this for 3 different services but i'm expecting that it would be better to create one per service. That way you get notified on the specific service that is not coming back up. The goal is that if the service stops it will start it. If after 30 seconds it is unable to start the service then it will send an alert. The reason I'm trying to do it with a .bat is this is consistent with all other scripts and I did not want to complicate it further by adding different kinds of code. Yay for consistency! Again I do apologize for my ignorance I've been thrown into this project last minute. Thank you for the help and reading my question!

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• No internet through a web browser but Skype still works

  - by kim3er

  We get our office broadband through a BT Business Broadband WiFi router. We have a mixture of macs and windows PC/laptops connecting to it at any one time. All devices are able to connect to the wireless signal with pretty much full signal. However, only two computers (one windows, one os x) are able to consistently connect to the internet. The other three (one windows, two os x), while they can always connect to the wifi, exhibit one of three characteristics. No internet at all. Programs like Skype work, but no internet through a browser. Internet works, but with intermittent lag when switching between different sites. I'm assuming while trying to resolve different addresses. Ignoring point 1 for moment, my gut is telling me DNS. It is an up to 20MB line that usually gets to between 13MB and 15MB downstream. The router is capable of dealing with the amount of wireless devices that we're throwing at it. Has anyone got any suggestions for how I might further diagnose this problem (preferably in OS X)? Rich

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• Need recommendation: which USB card (PCMCIA) works with external hard drive?

  - by Carl

  I have an HT-Link Cardbus/PCMCIA USB 2.0 2-port card (NEC / 32-bit). My external hard drive w/USB adapter won't work with it, and it will work plugged directly into a USB port on a different laptop. (My USB ports got fried.) I got the card off E-Bay. My MP3 player works plugged into that card. The drivers for the card say "Known limitations: High Speed Isochronus, USB Composite Devices." (No other details provided.) I don't know if the hard drive adapter is "isochronous" or "composite." I've read there are problems with too little power being supplied to the drive. The cable to the drive has two USB plugs on one end, and it doesn't make any difference if I plug both of them into the Cardbus card. What card should I get? I see many different brands on E-Bay. I need one that supplies sufficient power for an external hard drive, and doesn't have any "known limitations" in the way.

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• Variable host IP address in iptables rule

  - by DrakeES

  I am running CentOS 6.4 with OpenVZ on my laptop. In order to provide Internet access for the VEs I have to apply the following rule on the laptop: iptables -t nat -A POSTROUTING -j SNAT --to-source <LAPTOP_IP> It works fine. However, I have to work in different places - office, home, partner's office etc. The IP of my laptop is different in those places, so have to alter the rule above each time I change place. I have created a workaround which basically determines the IP and applies the rule: #!/bin/bash IP=$(ifconfig | awk -F':' '/inet addr/&&!/127.0.0.1/{split($2,_," ");print _[1]}') iptables -t nat -A POSTROUTING -j SNAT --to-source $IP The workaround above works. I only still have to execute it manually. Perhaps I could make it a hook executing whenever my laptop obtains an IP address from DHCP - how can I do that? Also, I am just wondering if there is an elegant way of getting it done in the first place - iptables? Maybe there is a syntax allowing to specify "current hardware ip addres" in the rule?

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• How to train users converting from PC to Mac/Apple at a small non profit?

  - by Everette Mills

  Background: I am part of a team that provides volunteer tech support to a local non profit. We are in the position to obtain a grant to update almost all of our computers (many of them 5 to 7 year old machines running XP), provide laptops for users that need them, etc. We are considering switching our users from PC (WinXP) to Macs. The technical aspects of switching will not be an issue for the team. We are in the process of planning data conversions, machine setup, server changes, etc regardless of whether we switch to Macs or much newer PCs. About 1/4 of the staff uses or has access to a Mac at home, these users already understand the basics of using the equipment. We have another set of (generally younger) users that are technically savvy and while slightly inconvenienced and slowed for a few days should be able to switch over quickly. Finally, several members of the staff are older and have many issues using there computers today. We think in the long run switching to Macs may provide a better user experience, fewer IT headaches, and more effective use of computers. The questions we have is what resources and training (webpages, Books, online training materials or online courses) do you recommend that we provide to users to enable the switchover to happen smoothly. Especially, with a focus on providing different levels of training and support to users with different skill levels. If you have done this in your own organization, what steps were successful, what areas were less successful?

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