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• Word 2003 Normal.dot template always becoming corrupt.

  - by steveng1999

  I have a user who always seems to have an issue with his normal.dot file becoming corrupt. In the past I've deleted or renamed the normal.dot file, and reopened to create a new one. This seem to fix the problem. Yet, for some strange reason the file doesn't take with this user. I've deleted temp folders, defragged hardrive, and ran a virus scan just to make sure. As a last ditch effort i also reinstalled the app, which did nothing to help. I also checked to make sure he wasn't using the same word file with the same watermark added.

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• Experience with HAVP

  - by Kyle Brandt

  I have employees that have to search sketchy virus-ridden websites as part of their job. They all have XP and Symantec AV installed but they still get hit fairly often. Rather then trying all sorts of desktop level solutions, I was thinking about maybe some sort of Proxy in addition to symantec for when they browse these sites? Anyone have experience with HAVP? Am I going about this the wrong way? If this is the right way, and free alternatives to HAVP?

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• Alternative to Windows Home Server (WHS) backups

  - by Adam Tegen

  Since Microsoft announced the end of life for WHS, are there any alternatives? Specifically, I am interested in recovering from a catastrophic disk failure with WHS. For example, this is my ideal scenario when a desktop hard-drive fails (has a bad virus, etc): Install a disk of the same size or greater Boot the desktop with the Recovery Disc Point the recovery application at the WHS Pick the machine, the drive(s) and the date of the backup Have a couple beers Reboot to a working machine as if nothing happened. I would need to slap multiple disks in the machine without raid. It sounds like LVM will work here. It would be nice, but not required to have de-duplication of files when multiple machines are backed up. (Single Instance Storage)

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• Error - installing Adobe Flash Player: "The installer you are trying to use is corrupted or incomple

  - by imageree

  I am using Windows 7 64 bits and Chrome browser. When I try to install Adobe Flash player I get this error: "NSIS Error The installer you are trying to use is corrupted or incomplete. This could be the result of a damaged disk, a failed download or a virus. You may want to contact the author of this installer to obtain a new copy. It may be possible to skip this check using the /NCRC command line switch (NOT RECOMMENDED)." Any idea what is the problem?

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• Cannot select fields with the mouse Windows 7

  - by Nick

  Lately I cannot select a word (field) with the mouse. When I left click on a field drag the mouse to the end of the field then release the button, the selection (blue shading) disappears. Sometimes after several tries the shading stays and I can delete the field. Up to a week ago everything worked fine. Is this a bug, virus? I am using Windows 7 Also, in Live Mail after I finished reading an item in the Inbox, I click the X in the upper right corner to return to the rest of my mail, but instead it takes me back to the desktop and have to double click the Live Mail again to continue. Again this only happened recently. Things worked OK before and this does not happen regularly.

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• Disk Response Time in Windows 7 Resource Monitor?

  - by Keith Nicholas

  In the resource monitor I'am looking at the disk response time. There are a lot of processes where the response time is thousands of milliseconds consistently, I'm pretty sure this is the source of my computer slowing down. I'm not sure what normal response times are though? I'm running win 7 64bit ultimate. This is running on a new computer, i5 with a terabyte drive, 4gigs of ram, etc, disk is still pretty much empty, so it should all be pretty snappy. And if it is going really slow, how do I track down whats causing it? I've turned off things like real time virus protection as experiments to see if there is something weird there, but makes no real difference (other than it doesn't contribute to the problem by accessing the disk)

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• Photoshop CS4 slowing down, need advice to improve speed.

  - by Pennf0lio

  Hi, I just recently experienced problem with my Photoshop, It seem that it is slowing down when I am doing graphics design. Big or small files ( from 20 x 20 inch 300 dpi of resolution to 800x600 72 resolution ) it is really slowing down. Particularly when I am panning to my project It just get stuck for a few seconds then back to normal with slow movement. Can you guess what's wrong? I have an updated antivirus and I don't think virus is causing it. other adobe suite is working fine just my photoshop. I am running in windows 7, using Intel Core2 Duo 2.40 Ghz and has an Installed Ram of 2 GB. My primary scratch disk has 21 Gigabyte left and the secondary has a 13.89 GB. I need a solution urgently. I am planning to reformat my computer just to resolve my problem.

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• Windows 7 "Not Responding"

  - by sizeight

  At my office we've got 2 Dell XPS M1530 laptops. Both have been running up to date installations of Windows 7 with NOD 32 Anti Virus for months now with no problems. Last week however both started freezing with "Not responding" issues every few minutes when browsing the web. It doesn't matter which browser, the latest versions of Firefox, Chrome and IE8 all do the same. After a few minutes the browser "wakes up again" but freezes again very soon. I suspect it's an OS update issue, a driver/OS conflict or something. Anybody got a solution for this?

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• After installing VS 2010 - Generic Host Process For Win32 Services problem starts.

  - by Muhammad Kashif Nadeem

  After installing VS 2010 trial I am getting this error "Generic Host Process For Win32 Services Encountered A Problem and needs to close. When this message pops my computer just stuck and I can not even restart it normally. I have found one fix on net but after that fix I can not access my LAN. This fix change these values in registry. HKLM\SYSTEM\CurrentControlSet\Services\netbt\parameters TransportBindName HKLM\Software\Microsoft\OLE EnableDCOM If I revert these registry changes then I again start getting 'Generic Host Process For Win32 Services' I have uninstall VS 2010 but this problem persist. This problem is not because of any virus. Any help to fix this or I have to re install Windows. Thanks.

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• After installing VS 2010 - Generic Host Process For Win32 Services problem starts.

  - by Muhammad Kashif Nadeem

  After installing VS 2010 trial I am getting this error "Generic Host Process For Win32 Services Encountered A Problem and needs to close. When this message pops my computer just stuck and I can not even restart it normally. I have found one fix on net but after that fix I can not access my LAN. This fix change these values in registry. HKLM\SYSTEM\CurrentControlSet\Services\netbt\parameters TransportBindName HKLM\Software\Microsoft\OLE EnableDCOM If I revert these registry changes then I again start getting 'Generic Host Process For Win32 Services' I have uninstall VS 2010 but this problem persist. This problem is not because of any virus. Any help to fix this or I have to re install Windows. Thanks.

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• Do I really need Microsoft Updates?

  - by Tony Wong

  When I install a fresh copy of XP home (bought it from the store.. not a copy) my pc rocks like lightening speed. But when I start installing all the updates, patches & less .NET 4.0 client (As the .NET 4.0 Client seems to bring machine to slow crawl). The pc starts to slow down.. like there is more resources to watch or something in the background is happening. So could I not get away with a awesome virus protector & awesome firewall set-up and avoid all the patches? The machine I have is a quad 4, 4gb ram and 2.3 GHZ process. Tons of room and the machine can run several apps at one time.. but when the updates happen.. its s-l-o-w!

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• determine what is invoking refresh/F5 in WinXP?

  - by Chris Hulan

  My laptop recently started invoking refresh (F5) on its own. Works OK from start-up/reboot but then for no apparent reason will start refreshing Initially thought it was a web page scripting issue, as I noticed it while browsing. But then found it occurs with the browser closed. Not sure if this could be a hardware issue, or some silly virus, or just a bug? Would like a utility that could tell me what device/program is invoking the refresh. Any ideas? thanks

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• Where can I legally download Windows 7 OEM ISOs?

  - by Iszi

  I have a friend who has gotten a serious virus infection and needs her computer rebuilt. However, the computer did not come with any re-installation disks from the OEM and she doesn't have any good backups. I have a TechNet subscription, but I understand that the OEM product key attached to her computer should not work with the Retail or Volume License images I can get from TechNet. Is there anywhere I can legally download a copy of Windows 7 that will work with an OEM key, directly from Microsoft? I'd rather avoid having to work with the OEM's technical support and possibly have to pay for them to ship a disc that (IMHO) the system should have come with in the first place.

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• Current alternative to the old CHECKSUM program

  - by faulty

  I'm looking for an application that does md5/sha hash check on specific files/folders periodically and store an index file per folder for future verification. I remember such application exist in DOS days, to detect files infected by virus. The main purpose for this is to detect corrupted copy of backup, as I understand that consumer grade hardware are not 100% error free when doing backup or file transfer from device to device. The hash can also be used to generate a list of changed files for backup. Most of the software I can find is hash manually. EDIT: Windows based application, preferably a shell extension which I can right click on a folder and do a checksum/verify all files in that folder. Even better if that can integrate with a backup/sync program like BeyondCopy

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• Acer Aspire PC locked up and won't re-start

  - by Jim Scott

  Vista Home Premium locked up on 5/12/10 while on a website and could not get to 'control-alt-delete.' Mouse locked, too. On/off switch would not work (stayed lit) so I unplugged the power cord. When I tried to re-start the computer I could hear a fan running but it would not boot up, nothing on the monitor and no lights on the keyboard. O/S was preloaded so I do not have a boot disk.I tried pressing F1, F2 and F11 and also with monitor off but nothing worked. Computer has not been been moved or abused so all internal connections should be fine. Have updated Windows Vista Home Premium regularly and also updated Avira anti virus and anti malware programs regularly. Using Firefox and Vista Home Premium O/S. Computer is 2 years old and was purchased new from Best Buy.

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• Is there way to scan a registry hive on an attached USB drive?

  - by johnny

  I have a hard drive with a virus that I removed from a PC. I can scan the file system of it as an attached USB drive. But how do I scan the registry of that USB drive since it is not booted up like a regular hard drive? Thank you EDIT: To clarify, the USB drive was a regular hard drive in a PC that got infected. I cannot boot into the OS to run a scan. I removed it to attach it to a working PC so I can scan its file system. But, I cannot scan the registry of that hard drive because that drive is not booted up. The hard drive was a regular XP hard drive install that I removed to scan as an attached drive (with an adapter to make it a USB drive.)

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• What to do if I get ping results for non-existing hosts?

  - by bublegumm

  When I am pinging non-existing host like 'zzz' or 'qwerty' I am getting the following result Pinging zzz.kanisa.com [209.62.20.200] with 32 bytes of data: Reply from 209.62.20.200: bytes=32 time=60ms TTL=46 Reply from 209.62.20.200: bytes=32 time=66ms TTL=46 It looks like a virus to me. But I was unable to find a solution on web. Any ideas how to fix it? Even more ridiculous results with nslookup C:\> nslookup google.com Server: google-public-dns-a.google.com Address: 8.8.8.8 Non-authoritative answer: Name: google.com.kanisa.com Address: 209.62.20.200 How to get rid of it?

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• Making internal website available publicly (Win 2008 Server)

  - by endigo

  I have an IIS 7 web site that is running on a Windows 2008 Server (64-bit) VMWare on a Windows 2008 Server (64-bit) Host on my local network. My router is a Firebox XEdge and it has port 80 directed to the IP of the server on VMWare. I can reach the web site from inside the network, but I cannot reach the site from outside the network. I have other web sites that are working through the Firebox, and I am confident that it is configured correctly. I suspect that Windows 2008 server is blocking routed or public addresses, but I have shut down the firewall on the Server that is running on VMWare and the AVG Anti-virus to no avail. How can I make my site available publicly.

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• Accessing localhost via IIS 7.5 on Windows 7 very slow

  - by Ian Devlin

  (I've asked this over on stackoverflow already, but thought I'd ask here as well) I'm currently running an ASP.NET application on IIS 7.5 on Windows 7. When I access this application on Internet Explorer (either 6, 7 or 8) it is incredible slow and often fails to load at all. There are messages at the bottom saying: Waiting for http://localhost/....... or sometimes waiting for about:blank (I've read that this can be a virus, but I've run all the usual checks and it's not). constantly, but it returns with the usual: "Internet Explorer cannot display the webpage" I've also tried this by using 127.0.0.1 and the machine name, with the same results. I've tried the same application on the latest Firefox, Safari, Chrome and Opera and they all work fine. I've also installed the same application on a Windows Server 2003 machine, and it all works fine via Internet Explorer. I've also turned off the IPv6 setting on the LAN connection. Soes anyone have any ideas why this doesn't work with Internet Explorer and yet does with other browsers?

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• Can't turn computer on after re-attaching hard drive

  - by julie

  I have an Eee PC 1008HA. A few days before I got a virus that was preventing the Windows to boot but I could turn the computer on. I opened (disassembled) the Eee PC, then disconnected the hard disk. I connected the hard disk to another computer and copied my files. When I connected again the hard disk to my Eee PC and closed (assembled) it , I cannot turn the Eee PC on. Even when I connect the wire for charging, neither the charging light nor any other lights light up.

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• How to verify if a clean windows 7 install was done or an upgrade over vista was what the tech did?

  - by Melody

  I'd like to know if the install was truly done as a clean Windows 7 or If the windows 7 was installed over the vista as an upgrade - 32 bit and ultimate verstion? I noticed hp game stuff (wild tanget or something ) during an virus scan and it was not suppose to be in a clean install...so now I'm wondering how to verify what kind of install Really happened/ Any help? I'd appreaciate knowing how to know the difference, if I was led to believe something that was not true...I paid for a clean install. Did I get that or not is my concern Thank you so much Melody

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• Colored blocks on boot

  - by stackzerad

  When my laptop tries to boot right after POST I see colored blocks with flashing symbols in them. I am able to boot from windows PE cd. Tried fixboot and fixmbr with no success. I have also tried replacing boot files (ntldr, io.sys etc..) and removing video card drivers from windows\system32\drivers. The drive is seagate 2.5 ATA 160GB and has one NTFS partition on it. I have already fixed this issue by reformating the drive and reinstalling everything but after couple of weeks I get the same issue again. The diagnostics software shows no bad sectors on it and virus scan didn't find anything. Does anybody have an idea what this might be? UPDATE: tried defragmenting the hard drive just in case, but still no luck

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• How come I can't ping my home computer?

  - by bikefixxer

  I'm trying to set up a vpn into my home computer in order to access files from wherever. I have the home computer set up with a no-ip dynamic dns program so I can always connect, and have also tried using the actual ip address. However, when I try to connect or even ping from anywhere outside of my house I can't get through. I've tried putting that particular computer in the dmz, turned off the computers firewall and anti-virus, and I still don't get anything. I have comcast as my home internet provider. I have also tried from two different locations. Are there any other solutions I can try or is comcast the issue? I used to be able to do this when I ran a small web server at home for fun but now nothing works. Thanks in advance for any suggestions!

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• How do companies know they've been hacked?

  - by Chad

  With the news of Google and others getting hacked, I was wondering how companies find out, detect, and/or know they've been hacked in the first place? Sure, if they find a virus/trojan on user's computers or see a very high access rate to parts of their system that don't usually see much, if any, traffic. But, from what I've see in articles, the attack was pretty 'sophisticated', so I wouldn't imagine the hackers would make it so obvious of their hacking in the first place. Maybe someone can enlighten me on current detection schemes/heuristics. Thanks.

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• My HP Laptop shows bios error

  - by Precious Tijesunimi

  Sometimes, when I startup my HP Laptop I get a message like this (I am not accurately sure of the message but it is something like this) HP Bios Startup error The selected bios file was not found. It is either corrupt or missing Please visit http://hp.com/go/techcenter/startup Please Press ENTER - to Continue. When I press enter nothing bad happens, My System Just starts up normally. I have had a similar problem with my desktop but whenever I press enter, The computer restarts and doesn't startup. I was told that a Virus had attacked my system. I am very worried. Is the same thing happening here?, How will it affect my system? and What can I do?

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