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• JavaOne User Group Sunday

  - by Tori Wieldt

  Before any "official" sessions of JavaOne 2012, the Java community was already sizzling. User Group Sunday was a great success, with several sessions offered by Java community members for anyone wanting to attend. Sessions were both about Java and best practices for running a JUG. Technical sessions included "Autoscaling Web Java Applications: Handle Peak Traffic with Zero Downtime and Minimized Cost,"  "Using Java with HTML5 and CSS3," and "Gooey and Sticky Bits: Everything You Ever Wanted to Know About Java." Several sessions were about how to start and run a JUG, like "Getting Speakers, Finding Sponsors, Planning Events: A Day in the Life of a JUG" and "JCP and OpenJDK: Using the JUGs’ “Adopt” Programs in Your Group." Badr ElHouari and Faiçal Boutaounte presented the session "Why Communities Are Important and How to Start One." They used the example of the Morocco JUG, which they started. Before the JUG, there was no "Java community," they explained. They shared their best practices, including: have fun, enjoy what you are doing get a free venue to have regular meetings, a University is a good choice run a conference, it gives you visibility and brings in new members students are a great way to grow a JUG Badr was proud to mention JMaghreb, a first-time conference that the Morocco JUG is hosting in November. They have secured sponsors and international speakers, and are able to offer a free conference for Java developers in North Africa. The session also included a free-flowing discussion about recruiters (OK to come to meetings, but not to dominate them), giving out email addresses (NEVER do without permission), no-show rates (50% for free events) and the importance of good content (good speakers really help!). Trisha Gee, member of the London Java Community (LJC) was one of the presenters for the session "Benefits of Open Source." She explained how open sourcing the LMAX Disruptor (a high performance inter-thread messaging library) gave her company LMAX several benefits, including more users, more really good quality new hires, and more access to 3rd party companies. Being open source raised the visibility of the company and the product, which was good in many ways. "We hired six really good coders in three months," Gee said. They also got community contributors for their code and more cred with technologists. "We had been unsuccessful at getting access to executives from other companies in the high-performance space. But once we were open source, the techies at the company had heard of us, knew our code was good, and that opened lots of doors for us." So, instead of "giving away the secret sauce," by going open source, LMAX gained many benefits. "It was a great day," said Bruno Souza, AKA The Brazilian Java Man, "the sessions were well attended and there was lots of good interaction." Sizzle and steak!

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• Customers Discuss: Real-World Operational Reporting with Oracle GoldenGate

  - by Irem Radzik

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} As businesses leverage business intelligence and analytics for day-to-day decision making, operational reporting solutions become more and more common. While some companies can use their production OLTP system for running operational reports, for many it is too much overhead and performance impact for transaction processing systems.  Oracle GoldenGate’s real-time data integration capabilities enable companies to create a real-time replica of their OLTP systems, dedicated for operational reporting. This instance can be optimized for the reports needed as well such as containing only the tables needed from the source. Oracle GoldenGate has certified solutions for many Oracle applications such as EBusiness Suite, Peoplesoft, JD Edwards, to offload operational reporting to another reporting server that has real-time data feeding from the production system. At Oracle OpenWorld we will be hearing from a panel of Oracle GoldenGate customers how they deployed GoldenGate for operational reporting. Comcast, Turk Telekom, and Raymond James will be sharing their experiences and the benefits achieved when implementing GoldenGate’s solution. If you have performance degradation in your production systems due to reporting or ad-hoc queries, and you will be at OpenWorld, don’t miss this informative session: Real-World Operational Reporting with Oracle GoldenGate: Customer Panel-- Tuesday Oct 2nd 11:45am Mascone West 3005. For other data integration sessions at OpenWorld, please check our Focus-On document.  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} If you cannot attend OpenWorld, please check out related white paper “Using Oracle GoldenGate to Achieve Operational Reporting for Oracle Applications” to learn more.

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• Social HCM: Is Your Team Listening?

  - by Mike Stiles

  Does integrating Social HCM into your enterprise make sense? Consider Sam and Christina. Sam is a new hire at a big company. On the job 3 weeks, a question has come up on how to properly file an expense report to get reimbursed. It was covered in the onboarding session, but shockingly enough, Sam didn’t memorize or write down every word of the session. The answer is probably in a handout, in a stack of handouts 2 inches thick. It also might be on the employee web site…somewhere. Christina is a new hire at a different big company. She has the same question. She logs into her company’s social network, goes to the “new hires” group, asks her question and gets an answer in seconds. Christina says, “Cool!” Sam says, “Grrrr.” It’s safe to say the qualified talent your company wants is accustomed to using social platforms to communicate and get quick answers. As such, Christina is comfortable at her new company, whereas Sam is wondering what he’s gotten himself into. Companies that cling to talent communication and management systems that don’t speak to talent’s needs or expectations put themselves at risk. Right from the recruiting stage, prospects can determine if a company has embraced the communications tools of the 21st century. If they don’t see it, alarm bells go off. With great talent more in demand than ever, enterprises should reconsider making “this is the way we do it, you adapt to us” their mantra. Other blogs have clearly outlined that apart from meeting top recruits’ expectations, Social HCM benefits the organization itself in terms of efficiency, talent performance & measurement. Recruiting: Jobvite shows 64% of companies hired using social. 89% of job seekers are using social in their search. Social can give employers access to relevant communities of prospects and advance the brand. Nucleus Research found general hiring software can provide over 1,000% ROI by reducing churn and improving screening. Social talent acquisition should perform at least as well. Learning & Development:Employees, learning from the company or from peers, can be kept on top of the latest needed skillsets and engage in self-paced training so as to advance within the company. Performance Management:Just as gamers are egged on by levels and achievements, talent can reach for workplace kudos, be they shout-outs from peers & managers or formally established milestones. Plus employee reviews become consistent and fair as managers have access to the cumulative feedback social offers. Workflow and Collaboration:With workforces dispersing in terms of physical location, social provides a platform that helps eliminate drawbacks that would have brought just 10 years ago. Finding and connecting with just the right colleague to get the most relevant info at any given time has never been more possible…or expected. While yes, marketing has taken the social lead inside the enterprise, HCM (with the word “human” right there in its name) is the obvious locale for the next big integration of social in business. The technology is there. At Oracle, Fusion HCM apps are deeply embedded with Social HCM…just one example of systems taking social across the enterprise. Christina’s company is communicating with her in ways she’s used to. Sam’s company may as well be trying to talk to him using signal flags. @mikestilesPhoto via stock.xchng

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• Merging Social Accounts: What We Learned This Weekend

  - by Mike Stiles

  Guest Post by Erika BrookesWe learned that it’s not always as easy as you think it’s going to be. While it’s widely accepted that merging multiple owned Facebook Pages that are duplicating communities and putting out the same type of content is a best practice, actually pulling it off without rattling fans is a trickier proposition. Facebook is nice and clear about how to merge Facebook Pages. Although content is not carried over, Likes from the pages you’re merging are. So you can imagine the surprise when such fans start seeing posts in their News Feed from a page they don’t believe they ever Liked. One community member accurately likened it to having your bank come under another bank’s brand name. The Facebook Page changes to the new brand, just like your debit card, emails, signs and other communication. This weekend we did our merge. The Facebook communities of Vitrue, Involver and Collective Intellect were pulled into one community, Oracle Social. Could we have handled it better? Oh yeah. Our intent was to make sure, to the fullest extent possible, that the fans of the Vitrue, Involver, and Collective Intellect brand pages were well-informed about the pending page merges in ADVANCE of the merge. While many were aware that Oracle acquired the three companies, many were not. We learned from fan feedback that we should have sent notifications MUCH earlier to make the brand Page merge crystal clear and to answer any questions. That was our bad, our responsibility and we apologize for Oracle Social showing up in your News Feed if you were not aware that it was a result of your fandom of Vitrue, Involver or Collective Intellect. It was our job to make you aware well in advance. Some felt they had never Liked the fan Pages of Vitrue, Involver or Collective Intellect, so they were understandably upset (some cultures may call it “fit to be tied”) when they found themselves fans of Oracle Social. One thing to consider is that since 2009, brands and developers have used and enjoyed free Involver tab apps like Twitter, RSS and YouTube (1.2 million of which are currently active), which included an opt-in Liking the Involver Page. Often, when Liking happens in a manner outside of the traditional clicking of a Like button on a brand Page, it’s easy to forget a Page was indeed Liked. Lastly, a few felt that their Like of the Page had been “bought.” It was not. No fans or Likes were separately purchased. Yes, the companies and the social properties of Vitrue, Involver and Collective Intellect were acquired by Oracle. Those brands are now being coordinated into the larger Oracle brand. In social media, that means those brands are being integrated into the Oracle Social community. So what now? We apologize and apply lessons learned. We learned that you not only have to communicate thoroughly and clearly, but you have to communicate well in advance of any actionable items that will affect fans. We’re more than willing to walk straight to the woodshed when we deserve it. Going forward, the social team here is dedicated to facilitating content, discussion and sharing around social for marketers, agencies, IT stakeholders and social staffs, including community managers. We anticipate Oracle Social being the premier gathering place for true social innovators as we move into social’s exciting next phase of development. Inevitably, some will still feel they are fans of the Page in error. While we hate to see you go, you may unlike the Page if it’s not relevant or useful to you. Let’s continue to contribute, participate, foster our desire to learn, and move forward together positively and constructively - both for current fans of the community and the many fans to come.

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• USDM and Oracle Offer a New Part 11 Compliant Solution for Life Sciences

  - by Michael Snow

  Guest post today provided by Oracle partner, USDM  Regulated Content in WebCenterUSDM and Oracle offer a new Part 11 compliant solution for Life Sciences (White Paper) Life science customers now have the ability to take advantage of all of the benefits of Oracle’s WebCenter Content, a global leader in Enterprise Content Management.   For the past year, USDM has been developing best practice compliance solutions to meet regulated content management requirements for 21 CFR Part 11 in WebCenter Content. USDM has been an expert in ECM for life sciences since 1999 and in 2011, certified that WebCenter was a 21CFR Part 11 compliant content management platform (White Paper).  In addition, USDM has built Validation Accelerators Packs for WebCenter to enable life science organizations to quickly and cost effectively validate this world class solution.With the Part 11 certification, Oracle’s WebCenter now provides regulated life science organizations  the ability to manage REGULATORY content in WebCenter, as well as the ability to take advantage of ALL of the additional functionality of WebCenter, including  a complete, open, and integrated portfolio of portal, web experience management, content management and social networking technology.  Here are a few screen shot examples of Part 11 functionality included in the product: E-Sign, E-Sign Rendor, Meta Data History, Audit Trail Report, and Access Reporting. Gone are the days that life science companies have to spend millions of dollars a year to implement, maintain, and validate ECM systems that no longer meet the ever changing business and regulatory requirements.  Life science companies now have the ability to use WebCenter Content, an ECM system with a substantially lower cost of ownership and unsurpassed functionality.Oracle has been #1 in life sciences because of their ability to develop cost effective, easy-to-use, scalable solutions which help increase insight and efficiency to drive growth for their customers.  Adding a world class ECM solution to this product portfolio allows life science organizations the chance to get rid of costly ECM systems that no longer meet their needs and use WebCenter, part of the Oracle Fusion Technology stack, with their other leading enterprise applications.USDM provides:•    Expertise in Life Science ECM Business Processes•    Prebuilt Life Science Configuration in WebCenter •    Validation Accelerator Packs for WebCenterUSDM is very proud to support Oracle’s expanding commitment to Life Sciences…. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} For more information please contact:  [email protected] Oracle will be exhibiting at DIA 2012 in Philadelphia on June 25-27. Stop by our booth (#2825) to learn more about the advantages of a centralized ECM strategy and see the Oracle WebCenter Content solution, our 21 CFR Part 11 compliant content management platform.

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• OpenWorld: Our (Road) Maps are Looking Good!

  - by Tony Berk

  Wow, only one (or two) days down at Oracle OpenWorld! Are you on overload yet? I'm still trying to figure out how to be in 3 sessions at the same time... I guess everyone needs to prioritize! There was a lot to see in Monday's sessions, especially some great forward-looking roadmap sessions. In case you aren't here or you decided to go to other sessions, this is my quick summary of what I could capture from a couple of the roadmaps: In the Fusion CRM Strategy and Roadmap session, Anthony Lye provided an overview of the Fusion CRM strategy including the key design principles of 3 E's: Easy, Effective and Efficient. After an overview of how Oracle has deployed Fusion CRM internally to 25,000 users worldwide, Anthony discussed the features coming in the next release, the releases in the next 12 months and beyond. I can't detail too much since you haven't read Oracle's Safe Harbor statement, but check out Fusion Tap and look for new features and added functionality for sales prediction, marketing, social and integration with a number of the key Customer Experience products.  In the Oracle RightNow CX Cloud Service Vision and Roadmap session, Chris Hamilton presented the focus areas for the RightNow product. As a result of the large increase in development resources after the acquisition, the RightNow CX team is planning a lot of enhancements to the functionality, infrastructure and integrations. As a key piece of the Oracle Customer Experience (CX) strategy, RightNow will be integrated with Oracle Social Network, Oracle Commerce (ATG and Endeca), Oracle Knowledge, Oracle Policy Automation and, of course, further integration with Fusion Sales and Marketing. Look forward to seeing more on the Virtual Assistant, Smart Interaction Hub and Mobility. In addition to the roadmaps, I was looking forward to hearing from Oracle CRM customers. So, I sat in on two great Siebel customer panels: The Maximizing User Adoption Rates for Siebel Sales and Siebel Partner Relationship Management panel consisted of speakers from CSL Behring, McKesson and Intuit. It was great to get an overview of implementations for both B2B and B2C companies. It was great hearing that all of these companies have more than 1,000 sales users (Intuit has 4,000) and how the 360 degree view of the customer in Siebel is helping these customers improve their customers' experience (CX). They are all great examples of centralized implementations which have standardized processes across the globe and across business units.  Waste Management, Farmers Insurance and the US Citizenship & Immigration Services presented in the Driving Great Customer Experiences with Siebel Service Applications session. Talk about serving large customer bases! Is it possible that Farmers with only 10 million households is the smallest of these 3? All of them provided great examples of how they are improving the customer experience (CX) including 60-70% improvements in efficiency or reducing the number of applications the customer service reps (CSRs) need to use from 10 to 1 (Waste Management) and context aware call transfers to avoid the caller explaining their issue 3 times (USCIS). So that's my wrap up of only 4 sessions from Monday. In between sessions, I stopped by the Oracle DEMOgrounds and CRM Pavilion to visit with a group of great partners and see the products and partner integrations in action. Don't miss a recap of Mark Hurd's Keynote. I can't believe there were another 40+ sessions covering CRM, Fusion, Cloud, etc. that I missed today! Anyone else see any great sessions?

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• Upcoming Carbon Tax in South Africa

  - by Evelyn Neumayr

  By Elena Avesani, Principal Product Strategy Manager, Oracle In 2012, the South Africa National Treasury announced the plan to impose a carbon tax to cut carbon emissions that are blamed for climate change. South Africa is ranked among the top 20 countries measured by absolute carbon dioxide emissions, with emissions per capita in the region of 10 metric tons per annum and over 90% of South Africa's energy produced by burning fossil fuels. The top 40 largest companies in the country are responsible for 207 million tons of carbon dioxide, directly emitting 20 percent of South Africa’s carbon output. The legislation, originally scheduled to be implemented from January 2015 to 31 December 2019, is now delayed to January 2016. It will levy a carbon tax of R120 (US$11) per ton of CO2, rising then by 10 percent a year until 2020, while all sectors bar electricity will be able to claim additional relief of at least 10 percent. The South African treasury proposed a 60 percent tax-free threshold on emissions for all sectors, including electricity, petroleum, iron, steel and aluminum. Oracle Environmental Accounting and Reporting (EA&R) supports these needs and guarantees consistency across organizations in how data is collected, retained, controlled, consolidated and used in calculating and reporting emissions inventory. EA&R also enables companies to develop an enterprise-wide data view that includes all 5 of the key sustainability categories: carbon emissions, energy, water, materials and waste. Thanks to its native integration with Oracle E-Business Suite and JD Edwards EnterpriseOne ERP Financials and Inventory Systems and the capability of capturing environmental data across business silos, Oracle Environmental Accounting and Reporting is uniquely positioned to support a strategic approach to carbon management that drives business value. Sources: Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} African Utility Week BDlive Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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• The Growing Importance of Network Virtualization

  - by user12608550

  The Growing Importance of Network Virtualization We often focus on server virtualization when we discuss cloud computing, but just as often we neglect to consider some of the critical implications of that technology. The ability to create virtual environments (or VEs [1]) means that we can create, destroy, activate and deactivate, and more importantly, MOVE them around within the cloud infrastructure. This elasticity and mobility has profound implications for how network services are defined, managed, and used to provide cloud services. It's not just servers that benefit from virtualization, it's the network as well. Network virtualization is becoming a hot topic, and not just for discussion but for companies like Oracle and others who have recently acquired net virtualization companies [2,3]. But even before this topic became so prominent, Solaris engineers were working on technologies in Solaris 11 to virtualize network services, known as Project Crossbow [4]. And why is network virtualization so important? Because old assumptions about network devices, topology, and management must be re-examined in light of the self-service, elasticity, and resource sharing requirements of cloud computing infrastructures. Static, hierarchical network designs, and inter-system traffic flows, need to be reconsidered and quite likely re-architected to take advantage of new features like virtual NICs and switches, bandwidth control, load balancing, and traffic isolation. For example, traditional multi-tier Web services (Web server, App server, DB server) that share net traffic over Ethernet wires can now be virtualized and hosted on shared-resource systems that communicate within a larger server at system bus speeds, increasing performance and reducing wired network traffic. And virtualized traffic flows can be monitored and adjusted as needed to optimize network performance for dynamically changing cloud workloads. Additionally, as VEs come and go and move around in the cloud, static network configuration methods cannot easily accommodate the routing and addressing flexibility that VE mobility implies; virtualizing the network itself is a requirement. Oracle Solaris 11 [5] includes key network virtualization technologies needed to implement cloud computing infrastructures. It includes features for the creation and management of virtual NICs and switches, and for the allocation and control of the traffic flows among VEs [6]. Additionally it allows for both sharing and dedication of hardware components to network tasks, such as allocating specific CPUs and vNICs to VEs, and even protocol-specific management of traffic. So, have a look at your current network topology and management practices in view of evolving cloud computing technologies. And don't simply duplicate the physical architecture of servers and connections in a virtualized environment…rethink the traffic flows among VEs and how they can be optimized using Oracle Solaris 11 and other Oracle products and services. [1] I use the term "virtual environment" or VE here instead of the more commonly used "virtual machine" or VM, because not all virtualized operating system environments are full OS kernels under the control of a hypervisor…in other words, not all VEs are VMs. In particular, VEs include Oracle Solaris zones, as well as SPARC VMs (previously called LDoms), and x86-based Solaris and Linux VMs running under hypervisors such as OEL, Xen, KVM, or VMware. [2] Oracle follows VMware into network virtualization space with Xsigo purchase; http://www.mercurynews.com/business/ci_21191001/oracle-follows-vmware-into-network-virtualization-space-xsigo [3] Oracle Buys Xsigo; http://www.oracle.com/us/corporate/press/1721421 [4] Oracle Solaris 11 Networking Virtualization Technology, http://www.oracle.com/technetwork/server-storage/solaris11/technologies/networkvirtualization-312278.html [5] Oracle Solaris 11; http://www.oracle.com/us/products/servers-storage/solaris/solaris11/overview/index.html [6] For example, the Solaris 11 'dladm' command can be used to limit the bandwidth of a virtual NIC, as follows: dladm create-vnic -l net0 -p maxbw=100M vnic0

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• Customer Loyalty vs. Customer Engagement: Who Cares?

  - by Jeb Dasteel-Oracle

  Have you read the recent Forbes OracleVoice blog titled Customer Loyalty is Dead. Long Live Engagement!? If you haven’t, take a look. This article prompted lots of conversation in the social realm. Many who read the article voiced their reactions to the headline and now I’m jumping in to add my view. Normal 0 false false false EN-US X-NONE X-NONE Customer loyalty is still key. It’s the effect and engagement is the cause. We at least know that to be true for our customers. We are in an age where customers are demanding to be heard. We need them to be actively involved – or engaged – as well. Greater levels of customer engagement, properly targeted, positively correlate with satisfaction. Our data has shown us this over and over. Satisfied customers are more loyal and more willing to vocalize their satisfaction through referencing, and are more likely to purchase again, all of which in turn drives incremental revenue – from the customer doing the referencing AND the customer on the receiving end of that reference. Turning this around completely, if we begin to see the level of a customer’s engagement start to wane, this is an indicator that their satisfaction, loyalty, and future revenue are likely at risk. At Oracle, we’ve put in place many programs to target, encourage, and then track engagement, allowing us to measure engagement as a determinant of loyalty. Some of these programs include our Key Accounts, solution design and architectural, Executive Sponsorship, as well as executive advisory boards. Specific programs allow us to engage specific contacts within specific customer organizations (based on role) and then systematically track their engagement activities over time, along side of tracking customer satisfaction, loyalty, referenceability, and incremental revenue contribution. Continuous measurement of engagement allows us to better understand customer views of what it means to partner with a provider and adjust program participation to better meet the needs of the partnership. We can also track across customer segments, and design new programs that are even more effective than the ones we have in place today. In case you missed any of my previous Forbes articles, I’ve included links below for easy access. Award-Winning Companies Put Customers First The Power of Peer Networks: 5 Reasons to Get (and Stay) Involved Technology At Work: Traveling In Style Customer Central: 8 Strategies for Putting Customers at the Core of Your Business Technology at Work: Five Companies Doing IT Right /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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• Drive

  - by erikanollwebb

  Picking up where we left off, let's summarize.  People have both intrinsic motivation and extrinsic motivation, and whether reward works depends a bit on what you are rewarding.  Rewards don't decreased intrinsic motivation provided you know what you are getting and why, and when you reward high performance.  But as anyone who has watched the great animation of Dan Pink's TED talk knows, even that doesn't tell the whole story.  Although people may not be less intrinsically motivated by rewards, the impact of rewards on actual performance is a really odd questions.  Larger rewards don't necessarily lead to better performance and in fact, some times lead to worse performance.  Pink argues that people are driven and engaged when they have autonomy, mastery and purpose.  If they can self-direct and can be good at what they do and have a sense of purpose for what they are doing, they show the highest engagement.   (Personally, I would add progress to the list.  My experience is that if you have autonomy, mastery and a sense of purpose but don't get a feeling that you are making any progress day to day, your level of engagement will drop rapidly.) So Pink is arguing if we could set up work so that people have a sense of purpose in what they do, have some autonomy and the ability to build mastery, you'll have better companies.  And that's probably true in a lot of ways, but there's a problem.  Sometimes, you have things you need to do but maybe you don't really want to do.  Or that you don't really see the point of.  Or that doesn't have a lot of value to you at the end of the day.  Then what does a company do?  Let me give you an example.  I've worked on some customer relationship management (CRM) tools over the years and done user research with sales people to try and understand their world.  And there's a funny thing about sales tools in CRM.  Sometimes what the company wants a sales person to do is at odds with what a sales person thinks is useful to them.  For example, companies would like to know who a sales person talked to at the company and the person level.  They'd like to know what they talked about, when, and whether the deals closed.  Those metrics would help you build a better sales force and understand what works and what does not.  But sales people see that as busy work that doesn't add any value to their ability to sell.  So you have a sales person who has a lot of autonomy, they like to do things that improve their ability to sell and they usually feel a sense of purpose--the group is trying to make a quota!  That quota will help the company succeed!  But then you have tasks that they don't think fit into that equation.  The company would like to know more about what makes them successful and get metrics on what they do and frankly, have a record of what they do in case they leave, but the sales person thinks it's a waste of time to put all that information into a sales application. They have drive, just not for all the things the company would like.   You could punish them for not entering the information, or you could try to reward them for doing it, but you still have an imperfect model of engagement.  Ideally, you'd like them to want to do it.  If they want to do it, if they are motivated to do it, then the company wins.  If *something* about it is rewarding to them, then they are more engaged and more likely to do it.  So the question becomes, how do you create that interest to do something?

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• Is Your Company Social on the Inside?

  - by Mike Stiles

  As we talk about the extension of social from an outbound-facing marketing tool to a platform that will reach across the entire enterprise, servicing multiple functions of that enterprise, it might be time to take a look at how social can be effectively employed for internal communications. Remember the printed company newsletter? Yeah, nobody reads it. Remember the emailed company newsletter? Yeah, nobody reads it. Why not? Shouldn’t your employees care about the company more than anything else in life and be voraciously hungry for any information related to it? The more realistic prospect is that a company’s employees don’t behave much differently at work where information is concerned than they do in their personal lives. They “tune in” to information that’s immediately relevant to them, that peaks their interest, and/or that’s presented in a visually engaging way. That currently makes an internal social platform the most ideal way to communicate within the organization. It not only facilitates more immediate, more targeted (and thus more relevant) messaging from the company out to employees, it sets a stage for employees to communicate with each other and efficiently get answers to questions from peers. It’s a collaboration tool on steroids. If you build such an internal social portal and you do it right, will employees use it? Considering social media has officially been declared more addictive than cigarettes, booze and sex…probably. But what does it mean to do an internal social platform “right”? The bar has been set pretty high. Your employees are used to Twitter and Facebook, and would roll their eyes at anything less simple or harder to navigate than those. All the Facebook best practices would apply to your internal social as well, including the importance of managing posting frequency, using photos and video, moderation & response, etc. And don’t worry, you won’t be the first to jump in. WPP's global digital agency Possible has its own social network called Colab. Nestle has “The Nest.” Red Robin’s got one. I myself got an in-depth look at McGraw-Hill’s internal social platform at Blogwell NYC. Some of these companies are building their own platforms, others are buying them off the shelf or customizing readymade solutions. But you won’t be the last either. Prescient Digital Media and the IABC learned 39% of companies don’t offer employees any social tools. Not a social network, not discussion forums, not even IM. And a great many continue to ban the use of Facebook and Twitter on the premises. That’s pretty astonishing since social has become as essential a modern day communications tool as the telephone. But such holdouts will pay a big price for being mired in fear while competitors exploit social connections unchallenged. Fish where the fish are. If social has become the way people communicate and take in information, let that be the way communication is trafficked in the organization.

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• Is Visual Source Safe (The latest Version) really that bad? Why? What's the Best Alternative? Why? [closed]

  - by hanzolo

  Over the years I've constantly heard horror stories, had people say "Real Programmers Dont Use VSS", and so on. BUT, then in the workplace I've worked at two companies, one, a very well known public facing high traffic website, and another high end Financial Services "Web-Based" hosted solution catering to some very large, very well known companies, which is where I currently Reside and everything's working just fine (KNOCK KNOCK!!). I'm constantly interfacing with EXTREMELY Old technology with some of these financial institutions.. OLD LIKE YOU WOULDN'T BELIEVE.. which leads me to the conclusion that if it works "LEAVE IT", and that maybe there's some value in old technology? at least enough value to overrule a rewrite!? right?? Is there something fundamentally flawed with the underlying technology that VSS uses? I have a feeling that if i said "someone said VSS Sucks" they would beg to differ, most likely give me this look like i dont know -ish, and I'd never gain back their respect and my credibility (well, that'll be hard to blow.. lol), BUT, give me an argument that I can take to someone whose been coding for 30 years, that builds Platforms that leverage current technology (.NET 3.5 / SQL 2008 R2 ), write's their own ORM with scaffolding and is able to provide a quality platform that supports thousands of concurrent users on a multi-tenant hosted solution, and does not agree with any benefits from having Source Control Integrated, and yet uses the Infamous Visual Source Safe. I have extensive experience with TFS up to 2010, and honestly I think it's great when a team (beyond developers) can embrace it. I've worked side by side with someone whose a die hard SVN'r and from a purist standpoint, I see the beauty in it (I need a bit more, out of my SS, but it surely suffices). So, why are such smarties not running away from Visual Source Safe? surely if it was so bad, it would've have been realized by now, and I would not be sitting here with this simple old, Check In, Check Out, Version Resistant, Label Intensive system. But here I am... I would love to drop an argument that would be the end all argument, but if it's a matter of opinion and personal experience, there seems to be too much leeway for keeping VSS. UPDATE: I guess the best case is to have the VSS supporters check other people's experiences and draw from that until we (please no) experience the breaking factor ourselves. Until then, i wont be engaging in a discussion to migrate off of VSS.. UPDATE 11-2012: So i was able to convince everyone at my work place that since MS is sun downing Visual Source Safe it might be time to migrate over to TFS. I was able to convince them and have recently upgraded our team to Visual Studio 2012 and TFS 2012. The migration was fairly painless, had to run analyze.exe which found a bunch of errors (not sure they'll ever affect the project) and then manually run the VSSConverter.exe. Again, painless, except it took 16 hours to migrate 5 years worth of everything.. and now we're on TFS.. much more integrated.. much more cooler.. so all in all, VSS served it's purpose for years without hick-up. There were no horror stories and Visual Source Save as source control worked just fine. so to all the nay sayers (me included). there's nothing wrong with using VSS. i wouldnt start a new project with it, and i would definitely consider migrating to TFS. (it's really not super difficult and a new "wizard" type converter is due out any day now so migrating should be painless). But from my experience, it worked just fine and got the job done.

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• Cloud Fact for Business Managers #3: Where You Data Is, and Who Has Access to It Might Surprise You

  - by yaldahhakim

  Written by: David Krauss While data security and operational risk conversations usually happen around the desk of a CCO/CSO (chief compliance and/or security officer), or perhaps the CFO, since business managers are now selecting cloud providers, they need to be able to at least ask some high-level questions on the topic of risk and compliance.  While the report found that 76% of adopters were motivated to adopt cloud apps because of quick access to software, most of these managers found that after they made a purchase decision their access to exciting new capabilities in the cloud could be hindered due to performance and scalability constraints put forth  by their cloud provider.  If you are going to let your business consume their mission critical business applications as a service, then it’s important to understand who is providing those cloud services and what kind of performance you are going to get.  Different types of departments, companies and industries will all have unique requirements so it’s key to take this also into consideration.   Nothing puts a CEO in a bad mood like a public data breach or finding out the company lost money when customers couldn’t buy a product or service because your cloud service provider had a problem.  With 42% of business managers having seen a data security breach in their department associated directly with the use of cloud applications, this is happening more than you think.   We’ve talked about the importance of being able to avoid information silos through a unified cloud approach and platform.  This is also important when keeping your data safe and secure, and a key conversation to have with your cloud provider.  Your customers want to know that their information is protected when they do business with you, just like you want your own company information protected.   This is really hard to do when each line of business is running different cloud application services managed by different cloud providers, all with different processes and controls.   It only adds to the complexity, and the more complex, the more risky and the chance that something will go wrong. What about compliance? Depending on the cloud provider, it can be difficult at best to understand who has access to your data, and were your data is actually stored.  Add to this multiple cloud providers spanning multiple departments and it becomes very problematic when trying to comply with certain industry and country data security regulations.  With 73% of business managers complaining that having cloud data handled externally by one or more cloud vendors makes it hard for their department to be compliant, this is a big time suck for executives and it puts the organization at risk. Is There A Complete, Integrated, Modern Cloud Out there for Business Executives?If you are a business manager looking to drive faster innovation for your business and want a cloud application that your CIO would approve of, I would encourage you take a look at Oracle Cloud.  It’s everything you want from a SaaS based application, but without compromising on functionality and other modern capabilities like embedded business intelligence, social relationship management (for your entire business), and advanced mobile.  And because Oracle Cloud is built and managed by Oracle, you can be confident that your cloud application services are enterprise-grade.  Over 25 Million users and 10 thousands companies around the globe rely on Oracle Cloud application services everyday – maybe your business should too.  For more information, visit cloud.oracle.com. Additional Resources •    Try it: cloud.oracle.com•    Learn more: http://www.oracle.com/us/corporate/features/complete-cloud/index.html•    Research Report: Cloud for Business Managers: The Good, the Bad, and the Ugly

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• Regex query: how can I search PDFs for a phrase where words in that phrase appear on more than one l

  - by Alison

  I am trying to set up an index page for the weekly magazine I work on. It is to show readers the names of companies mentioned in that weeks' issue, plus the page numbers they are appear on. I want to search all the PDF files for the week, where one PDF = one magazine page (originally made in Adobe InDesign CS3 and Adobe InCopy CS3). I have set up a list of companies I want to search for and, using PowerGREP and using delimited regular expressions, I am able to find most page numbers where a company is mentioned. However, where a company name contains two or more words, the search I am running will not pick up instances where the name appears over more than one line. For example, when looking for "CB Richard Ellis" and "Cushman & Wakefield", I got no result when the text appeared like this: DTZ beat BNP PRE, CB [line break here] Richard Ellis and Cushman & [line break here] Wakefield to secure the contract. [line end here] Could someone advise me on how to write a regular expression that will ignore white space between words and ignore line endings OR one that will look for the words including all types of white space (ie uneven spaces between words; spaces at the end of lines or line endings; and tabs (I am guessing that this info is imbedded somehow in PDF files). Here is a sample of the set of terms I have asked PowerGREP to search for: \bCB Richard Ellis\b \bCB Richard Ellis Hotels\b \bCentaur Services\b \bChapman Herbert\b \bCharities Property Fund\b \bChetwoods Architects\b \bChurch Commissioners\b \bClive Emson\b \bClothworkers’ Company\b \bColliers CRE\b \bCombined English Stores Group\b \bCommercial Estates Group\b \bConnells\b \bCooke & Powell\b \bCordea Savills\b \bCrown Estate\b \bCushman & Wakefield\b \bCWM Retail Property Advisors\b [Note that there is a delimited hard return between each \b at the end of each phrase and beginnong of the next phrase.] By the way, I am a production journalist and not usually involved in finding IT-type solutions and am finding it difficult to get to grips with the technical language on the PowerGREP site. Thanks for assistance Alison

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• active_admin/formtastic ignoring polymorphic associations

  - by James Maskell

  I'm currently having trouble with the form for a polymorphic association in active_admin in Ruby on Rails. I have three models set up: offices, companies and users. Both companies and users can own an office. My models are set up as follows: class Office < ActiveRecord::Base belongs_to :ownable, :polymorphic => true end class User < ActiveRecord::Base has_many :offices, :as => :ownable end class Company < ActiveRecord::Base has_many :offices, :as => :ownable end active_admin doesn't allow me to edit the owner on its forms, but does show it correctly on the index and show pages (including links to the company or user). I've tried playing with formtastic to manually create the form but have not had any luck - the "ownable" fields just get ignored and everything else renders properly. To be clear: I want to be able to edit the owner of the Office model on the new and edit fields in active_admin. Can anyone offer any help? :)

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• SEM/SEO tasks doubts

  - by Josemalive

  Hello, Actually i think that i have an strong knowledge of SEO, but im having some doubts about the following: I will have to increase the position in Google of certain product pages of a company in the next months. I supposed that not only will be sufficient the following tasks: Improve usability of those pages. Change the pages title. Add meta description and keywords. Url's in a REST way. 301's http header to dont lose page rank for the new URLS Optimizing content for Google. Configure links of the website (follow and no follow attributes) Get more inbounds links (Link building tasks). Create RSS. Put main website in Twitter (using twitter feed) using the RSS. Put main website in Facebook. Create a Youtube channel. Invest in Adwords. Invest in other online advertising companies. Use sitemap.xml and Google Webmaster tools. Use Google Trends to analyze the volume of searches of certain keywords. Use Google Analytics to analyze weak points and good points of your site, and find new oportunities in keywords. Use tools to find new keywords related with your content. Do you have some internet links, or knowledge about all the tasks that a SEO Expert should do? Could you share some knowledge about what kind of business could be do with another companies (B2B) to increase the search engine position of those product pages. Do you know more tecniques about how to get more inbound links? (i only know the link interchange) Thanks in advance. Best Regards. Jose.

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• What's it like being a financial programmer?

  - by Mike

  As a student who's done an internship at a Silicon Valley company(non-financial), I'm curious to know what it's like working for a financial company doing software development. I'd expect the hours to be longer, and the pay to be higher. Specifically, I have the following questions: What's the work/life balance really like? Are you expected to work 80 hours a week most weeks? For those who have worked in non-financial software engineering jobs, how does being a financial software engineer compare in terms of work/life balance? How much does it pay? I'm curious as to starting(i.e. just got a BS) pay, as well as "top out" pay. (I'd prefer concrete numbers - ballpark is fine). Also, bonuses would be useful information. What jobs do financial programmers typically have? Are most just general software engineers, or do people typically have very specialized(i.e. AI or systems) backgrounds? Also, do most programmers have PhDs? Are programmers typically required to be at work, or are financial companies generally flexible about letting programmers work from home? When at work, do programmers have to dress formally? What are the technology environments like? Are finance companies using state-of-the-art hardware and software, or are they generally more conservative in upgrading their equipment? What programming languages are typically used? If VBA(shudder) is used, is it a large part of a finance company's workflow? If you could turn back the clock, would you still be a financial programmer? I'm going to keep this post open a little bit longer to get some more responses.

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• software distribution and patch management

  - by daemonkid

  How do software houses like Microsoft or anti-virus companies patch/update their software? Anti virus companies dont send the complete executable; only new virus signatures I suppose. Similarly, Ive noticed microsoft sends certain files to the '$NtUninstallKB......$' folder that it creates when it the windows update program runs. I suppose there is an installer in each such folder there that replaces only those dlls that need to be updated or fixed. Questions Is there a universal method for doing this or does each house employ their own methods? I dont want to re-send the entire application to each individual client. Suppose if only certain dlls need to be changed or maybe some more added, how should I go about planning my final compiled application. Do I need to look at separating my application into multiple assemblies? If yes, then is there some compilation method that is allows to pack specific classes into a particular dll? What I have put down here are my thoughts on the subject and I could be wrong. Could anyone throw some light on this please? I am looking at implementing such a deployment and patch management technique for the .net platform. Thanks for your time.

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• How to write this Link2Sql select query

  - by RememberME

  I have 3 tables: subcontracts, companies and contacts. Each table has a active_status flags which shows that the item is still active (hasn't been deleted). Each contact has a company_id field which stores the id of the contact's company. Each subcontract has a company_id field which stores the subcontract's company. Each company has a company_id field which holds its guid and a primary_company field, b/c the company could be a subsidiary. If it's a subsidiary, the primary_company field holds the id of the primary company. I have a subcontract form. On the form, I have a drop-down of contacts which are stored in a contact table. Currently the drop-down lists all contacts. I would like to have the drop-down only list contacts which belong to the subcontract's company or any of that company's subsidiaries. I have the following query which I use elsewhere in the program to pass a company_id and get its subsidiaries. public IQueryable<company> GetSubsidiaryCompanies(Guid id) { return from c in db.companies where c.primary_company == id && c.active_status == true select c; } This is my current contact selection public IQueryable<contact> GetContacts() { return from c in db.contacts where c.active_status == true orderby c.contact_name select c; } What I need to do is pass it the subcontract.company_id and then only return the contacts where contact.company_id == subcontract.company_id or contact.company_id == one of the subsidiary ids.

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• How can I use Hibernate Criteria's to query nested tables?

  - by cbmeeks

  I've looked all over SO and Google but I guess I'm not using the right search terms or something. Anyway, say I have three tables: Companies ----------------------------------------- id name user_id Users ----------------------------------------- id username usertype_id UserTypes ----------------------------------------- id typeofuser So ACME would be a company, it would have a user Moe and Moe would be a usertype of Stooge. In SQL, I would do something like: select * from companies c join users u on (u.id = c.user_id) join usertypes ut on (ut.id = u.usertype_id) where ut.typeofuser = 'Stooge' But I can't seem to figure out how to do that in a Criteria. I have tried: Criteria crit = io.getSession().createCriteria(Company.class); List<Company> list = crit.createCriteria("users") .createCriteria("usertypes") .add(Restriction.eq("typeofuser", "Stooge").list(); But I get back way too many records. And the results don't even come close to being accurate. I've also tried: Criteria crit = io.getSession().createCriteria(Company.class); List<Company> list = crit.createAlias("users", "u") .createAlias("u.usertypes", "ut") .add(Restriction.eq("ut.typeofuser", "Stooge").list(); Seems to bring back the exact same result set. I actually have read the user manual. And when I nest only one level deep (ie, searching by users is fine) but when I get two layers deep, I can't quite get it. And the manual is no help. I just can't relate cats and kittens to business objects. Maybe they should use cats, kittens and fleas? :-/ Thanks for any suggestions.

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• How do I create an "iframe popup" when I hover over an <a> tag?

  - by Angela

  Here is the scenario: a User will see a list of company names, each wrapped in an tag. He is able to see dynamic information and as he hover over each name and then make a request. So Given a list of companies, each wrapped in an tag. When the cursor hovers over an tag Then a "pop-up" appears that contains an -based, dynamic content. Given the pop-up When the User clicks on the "submit" button in the pop-up Then the form (based on the framework" is submitted and ajax displays "request succesful" So, because I am using a php-framework, I'd like to use iframe to contain the form. Some challenges: When the cursor is no longer hovering over the tag, the hover disappears. How do I keep it operating? How do I make it appear in an so I can have full form-submission and POST-ing dynamic values through the URL? How do the "popup" disappear when the cursor is no longer on either the -tag or the pop-up itself? Can I do it without loading a bunch of 's onto the page, because the list of companies could be long.

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• Load an html table from a mysql database when an onChange event is triggered from a select tag

  - by Crew Peace

  So, here's the deal. I have an html table that I want to populate. Specificaly the first row is the one that is filled with elements from a mysql database. To be exact, the table is a questionnaire about mobile phones. The first row is the header where the cellphone names are loaded from the database. There is also a select tag that has company names as options in it. I need to trigger an onChange event on the select tag to reload the page and refill the first row with the new names of mobiles from the company that is currently selected in the dropdown list. This is what my select almost looks like: <select name="select" class="companies" onChange="reloadPageWithNewElements()"> <?php $sql = "SELECT cname FROM companies;"; $rs = mysql_query($sql); while($row = mysql_fetch_array($rs)) { echo "<option value=\"".$row['cname']."\">".$row['cname']."</option>\n "; } ?> </select> So... is there a way to refresh this page with onChange and pass the selected value to the same page again and assign it in a new php variable so i can do the query i need to fill my table? <?php //$mobileCompanies = $_GET["selectedValue"]; $sql = "SELECT mname FROM ".$mobileCompanies.";"; $rs = mysql_query($sql); while ($row = mysql_fetch_array($rs)) { echo "<td><div class=\"q1\">".$row['mname']."</div></td>"; } ?> something like this. (The reloadPageWithNewElements() and selectedValue are just an idea for now)

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• using STI and ActiveRecordBase<> with full FindAll

  - by oillio

  Is it possible to use generic support with single table inheritance, and still be able to FindAll of the base class? As a bonus question, will I be able to use ActiveRecordLinqBase< as well? I do love those queries. More detail: Say I have the following classes defined: public interface ICompany { int ID { get; set; } string Name { get; set; } } [ActiveRecord("companies", DiscriminatorColumn="type", DiscriminatorType="String", DiscriminatorValue="NA")] public abstract class Company<T> : ActiveRecordBase<T>, ICompany { [PrimaryKey] private int Id { get; set; } [Property] public String Name { get; set; } } [ActiveRecord(DiscriminatorValue="firm")] public class Firm : Company<Firm> { [Property] public string Description { get; set; } } [ActiveRecord(DiscriminatorValue="client")] public class Client : Company<Client> { [Property] public int ChargeRate { get; set; } } This works fine for most cases. I can do things like: var x = Client.FindAll(); But sometimes I want all of the companies. If I was not using generics I could do: var x = (Company[]) FindAll(Company); Client a = (Client)x[0]; Firm b = (Firm)x[1]; Is there a way to write a FindAll that returns an array of ICompany's that can then be typecast into their respective types? Something like: var x = (ICompany[]) FindAll(Company<ICompany>); Client a = (Client)x[0]; Or maybe I am going about implementing the generic support all wrong?

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• Rails database relationships

  - by Danny McClelland

  Hi Everyone, I have three models that I want to interact with each other. Kase, Person and and Company. I have (I think) setup the relationships correctly: class Kase < ActiveRecord::Base #HAS ONE COMPANY has_one :company #HAS MANY PERSONS has_many :persons class Person < ActiveRecord::Base belongs_to :company class Company < ActiveRecord::Base has_many :persons def to_s; companyname; end I have put the select field on the create new Kase view, and the create new Person view as follows: <li>Company<span><%= f.select :company_id, Company.all %> </span></li> All of the above successfully shows a drop down menu dynamically populated with the company names within Companies. What I am trying to do is display the contact of the Company record within the kase and person show.html.erb. For example, If I have a company called "Acme, Inc." and create a new Kase called "Random Case" and choose within the create new case page "Acme, Inc." from the companies drop down menu. I would then want to display "Acme, Inc" along with "Acme, Inc. Mobile" etc. on the "Random Case" show.html.erb. I hope this makes sense to somebody! Thanks, Danny

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• SQL server 2008 trigger not working correct with multiple inserts

  - by Rob

  I've got the following trigger; CREATE TRIGGER trFLightAndDestination ON checkin_flight AFTER INSERT,UPDATE AS BEGIN IF NOT EXISTS ( SELECT 1 FROM Flight v INNER JOIN Inserted AS i ON i.flightnumber = v.flightnumber INNER JOIN checkin_destination AS ib ON ib.airport = v.airport INNER JOIN checkin_company AS im ON im.company = v.company WHERE i.desk = ib.desk AND i.desk = im.desk ) BEGIN RAISERROR('This combination of of flight and check-in desk is not possible',16,1) ROLLBACK TRAN END END What i want the trigger to do is to check the tables Flight, checkin_destination and checkin_company when a new record for checkin_flight is added. Every record of checkin_flight contains a flightnumber and desknumber where passengers need to check in for this destination. The tables checkin_destination and checkin_company contain information about companies and destinations restricted to certain checkin desks. When adding a record to checkin_flight i need information from the flight table to get the destination and flightcompany with the inserted flightnumber. This information needs to be checked against the available checkin combinations for flights, destinations and companies. I'm using the trigger as stated above, but when i try to insert a wrong combination the trigger allows it. What am i missing here?

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