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• Cannot save iTunes library

  - by ongle

  Ever since I began using Windows 7 x64, I have been getting an infrequent error when using iTunes which goes something like this: The iTunes Library file cannot be saved. You do not have enough access privileges for this operation. Up until today this seemed to have no bad side effect but today I got the error, exited iTunes and started it back up only to discover my entire library was empty (the .xml file seemed to have been initialized). While I can restore my library from backup, this is pretty frustrating. Enough so that I may move the library to a MAC and sync there. I have reset the permissions on the folder. I have excluded the file from anti-virus scan. Neither of these things helped.

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• Server 2008 blue screen after login - no desktop

  - by Jake

  I came into work today to find that our Windows Server 2008 used as a terminal server for the Thin Clients was not loading the users desktops. What I have found out is that when I login via Remote Desktop, after applying user settings, it gets to the stage of 'Preaparing your desktop', but then the screen just goes blue. I have tried rebooting several times with no luck, and logging in locally at the server with no luck. Does anyone have any suggestions? I do not think that it could be a virus attack as we run antivirus on the server with OpenDNS filtering. Yesterday a software restriction policy was set up to only allow programs in the following directories to run if that could be the problem, although it was working fine all day yesterday. C:\program files C:\programdata C:\windows Thank you. Jake

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• Wi-Fi connected but can't go to any site

  - by Michael Dy

  My Windows 7 laptop can connect to our Wi-Fi signal, I can sign in on Yahoo! Messenger, but I can't go to any site. I can access the Net on other devices. The issue started a few weeks ago, so I've been troubleshooting since then in vain. There's no virus, and I already used System Restore. In Wireless Network Connection Status, the received activity is greater than the sent activity. I turned off Windows Firewall and still no Net access. My ping tests: How do I fix this?

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• Word 2003 Normal.dot template always becoming corrupt.

  - by steveng1999

  I have a user who always seems to have an issue with his normal.dot file becoming corrupt. In the past I've deleted or renamed the normal.dot file, and reopened to create a new one. This seem to fix the problem. Yet, for some strange reason the file doesn't take with this user. I've deleted temp folders, defragged hardrive, and ran a virus scan just to make sure. As a last ditch effort i also reinstalled the app, which did nothing to help. I also checked to make sure he wasn't using the same word file with the same watermark added.

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• Experience with HAVP

  - by Kyle Brandt

  I have employees that have to search sketchy virus-ridden websites as part of their job. They all have XP and Symantec AV installed but they still get hit fairly often. Rather then trying all sorts of desktop level solutions, I was thinking about maybe some sort of Proxy in addition to symantec for when they browse these sites? Anyone have experience with HAVP? Am I going about this the wrong way? If this is the right way, and free alternatives to HAVP?

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• Alternative to Windows Home Server (WHS) backups

  - by Adam Tegen

  Since Microsoft announced the end of life for WHS, are there any alternatives? Specifically, I am interested in recovering from a catastrophic disk failure with WHS. For example, this is my ideal scenario when a desktop hard-drive fails (has a bad virus, etc): Install a disk of the same size or greater Boot the desktop with the Recovery Disc Point the recovery application at the WHS Pick the machine, the drive(s) and the date of the backup Have a couple beers Reboot to a working machine as if nothing happened. I would need to slap multiple disks in the machine without raid. It sounds like LVM will work here. It would be nice, but not required to have de-duplication of files when multiple machines are backed up. (Single Instance Storage)

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• Error - installing Adobe Flash Player: "The installer you are trying to use is corrupted or incomple

  - by imageree

  I am using Windows 7 64 bits and Chrome browser. When I try to install Adobe Flash player I get this error: "NSIS Error The installer you are trying to use is corrupted or incomplete. This could be the result of a damaged disk, a failed download or a virus. You may want to contact the author of this installer to obtain a new copy. It may be possible to skip this check using the /NCRC command line switch (NOT RECOMMENDED)." Any idea what is the problem?

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• Cannot select fields with the mouse Windows 7

  - by Nick

  Lately I cannot select a word (field) with the mouse. When I left click on a field drag the mouse to the end of the field then release the button, the selection (blue shading) disappears. Sometimes after several tries the shading stays and I can delete the field. Up to a week ago everything worked fine. Is this a bug, virus? I am using Windows 7 Also, in Live Mail after I finished reading an item in the Inbox, I click the X in the upper right corner to return to the rest of my mail, but instead it takes me back to the desktop and have to double click the Live Mail again to continue. Again this only happened recently. Things worked OK before and this does not happen regularly.

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• Power supply surges detected during previous power on

  - by Blastcore

  Message is this: "Power supply surges detected during previous power on" "ASUS Auto-Surge was triggered to protect system from unstable power supply" When i went to sleep yesterday and woke up, when i moved the mouse to go back from screen saver, it didn't do anything. So i left it, i came back from class and got this issue. (I didn't restart before going to class... So the screen was left like it was) Today there was a power cut in half of my house. (Computer is on the side that it didn't cut...) Voltages are fine, like always. How do i remove message? It's just maybe sensor glitch? Even disabling the Anti-Surge my PC "shuts down" (Only monitor, but maybe components do too.)

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• Disk Response Time in Windows 7 Resource Monitor?

  - by Keith Nicholas

  In the resource monitor I'am looking at the disk response time. There are a lot of processes where the response time is thousands of milliseconds consistently, I'm pretty sure this is the source of my computer slowing down. I'm not sure what normal response times are though? I'm running win 7 64bit ultimate. This is running on a new computer, i5 with a terabyte drive, 4gigs of ram, etc, disk is still pretty much empty, so it should all be pretty snappy. And if it is going really slow, how do I track down whats causing it? I've turned off things like real time virus protection as experiments to see if there is something weird there, but makes no real difference (other than it doesn't contribute to the problem by accessing the disk)

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• Photoshop CS4 slowing down, need advice to improve speed.

  - by Pennf0lio

  Hi, I just recently experienced problem with my Photoshop, It seem that it is slowing down when I am doing graphics design. Big or small files ( from 20 x 20 inch 300 dpi of resolution to 800x600 72 resolution ) it is really slowing down. Particularly when I am panning to my project It just get stuck for a few seconds then back to normal with slow movement. Can you guess what's wrong? I have an updated antivirus and I don't think virus is causing it. other adobe suite is working fine just my photoshop. I am running in windows 7, using Intel Core2 Duo 2.40 Ghz and has an Installed Ram of 2 GB. My primary scratch disk has 21 Gigabyte left and the secondary has a 13.89 GB. I need a solution urgently. I am planning to reformat my computer just to resolve my problem.

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• Uninstall Dell Wave

  - by Onion-Knight

  The image we put on our company laptops includes the Dell Wave interface for Biometric log in. The Wave UI increases boot time by about 5 minutes (because it loads the fingerprint database(a feature I don't use)), so I'm trying to uninstall it, but with little success. There is no line-item in the Add/Remove Programs menu to formally delete it, nor is there a Service I can stop/remove to disable the Wave UI. I've tried looking online, but all I find instead are hits for Google Wave and virus-removal forums with HyjackThis dumps that include Dell Wave records. Any ideas?

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• Windows 7 "Not Responding"

  - by sizeight

  At my office we've got 2 Dell XPS M1530 laptops. Both have been running up to date installations of Windows 7 with NOD 32 Anti Virus for months now with no problems. Last week however both started freezing with "Not responding" issues every few minutes when browsing the web. It doesn't matter which browser, the latest versions of Firefox, Chrome and IE8 all do the same. After a few minutes the browser "wakes up again" but freezes again very soon. I suspect it's an OS update issue, a driver/OS conflict or something. Anybody got a solution for this?

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• After installing VS 2010 - Generic Host Process For Win32 Services problem starts.

  - by Muhammad Kashif Nadeem

  After installing VS 2010 trial I am getting this error "Generic Host Process For Win32 Services Encountered A Problem and needs to close. When this message pops my computer just stuck and I can not even restart it normally. I have found one fix on net but after that fix I can not access my LAN. This fix change these values in registry. HKLM\SYSTEM\CurrentControlSet\Services\netbt\parameters TransportBindName HKLM\Software\Microsoft\OLE EnableDCOM If I revert these registry changes then I again start getting 'Generic Host Process For Win32 Services' I have uninstall VS 2010 but this problem persist. This problem is not because of any virus. Any help to fix this or I have to re install Windows. Thanks.

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• After installing VS 2010 - Generic Host Process For Win32 Services problem starts.

  - by Muhammad Kashif Nadeem

  After installing VS 2010 trial I am getting this error "Generic Host Process For Win32 Services Encountered A Problem and needs to close. When this message pops my computer just stuck and I can not even restart it normally. I have found one fix on net but after that fix I can not access my LAN. This fix change these values in registry. HKLM\SYSTEM\CurrentControlSet\Services\netbt\parameters TransportBindName HKLM\Software\Microsoft\OLE EnableDCOM If I revert these registry changes then I again start getting 'Generic Host Process For Win32 Services' I have uninstall VS 2010 but this problem persist. This problem is not because of any virus. Any help to fix this or I have to re install Windows. Thanks.

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• Do I really need Microsoft Updates?

  - by Tony Wong

  When I install a fresh copy of XP home (bought it from the store.. not a copy) my pc rocks like lightening speed. But when I start installing all the updates, patches & less .NET 4.0 client (As the .NET 4.0 Client seems to bring machine to slow crawl). The pc starts to slow down.. like there is more resources to watch or something in the background is happening. So could I not get away with a awesome virus protector & awesome firewall set-up and avoid all the patches? The machine I have is a quad 4, 4gb ram and 2.3 GHZ process. Tons of room and the machine can run several apps at one time.. but when the updates happen.. its s-l-o-w!

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• How to convert poor quality bitmap image to vector?

  - by Macha

  I'm designing a website for a group which has lost the original digital image for their logo. The only file they have of it is a jpg which was embedded into a word document. The image has everything possible wrong with it: Anti-aliased onto a white background where it should be transparent Image artefacts Resized downwards poorly. Lines that should be straight and solid aren't. I've currently used the wand tool to get rid of the white background, and stuck it on the website, but it's poor quality makes it stick out like a sore thumb. I need a few different sizes of it to use, so how would I go about creating a vector image based on it?

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• Where can I legally download Windows 7 OEM ISOs?

  - by Iszi

  I have a friend who has gotten a serious virus infection and needs her computer rebuilt. However, the computer did not come with any re-installation disks from the OEM and she doesn't have any good backups. I have a TechNet subscription, but I understand that the OEM product key attached to her computer should not work with the Retail or Volume License images I can get from TechNet. Is there anywhere I can legally download a copy of Windows 7 that will work with an OEM key, directly from Microsoft? I'd rather avoid having to work with the OEM's technical support and possibly have to pay for them to ship a disc that (IMHO) the system should have come with in the first place.

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• determine what is invoking refresh/F5 in WinXP?

  - by Chris Hulan

  My laptop recently started invoking refresh (F5) on its own. Works OK from start-up/reboot but then for no apparent reason will start refreshing Initially thought it was a web page scripting issue, as I noticed it while browsing. But then found it occurs with the browser closed. Not sure if this could be a hardware issue, or some silly virus, or just a bug? Would like a utility that could tell me what device/program is invoking the refresh. Any ideas? thanks

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• Current alternative to the old CHECKSUM program

  - by faulty

  I'm looking for an application that does md5/sha hash check on specific files/folders periodically and store an index file per folder for future verification. I remember such application exist in DOS days, to detect files infected by virus. The main purpose for this is to detect corrupted copy of backup, as I understand that consumer grade hardware are not 100% error free when doing backup or file transfer from device to device. The hash can also be used to generate a list of changed files for backup. Most of the software I can find is hash manually. EDIT: Windows based application, preferably a shell extension which I can right click on a folder and do a checksum/verify all files in that folder. Even better if that can integrate with a backup/sync program like BeyondCopy

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• Is there way to scan a registry hive on an attached USB drive?

  - by johnny

  I have a hard drive with a virus that I removed from a PC. I can scan the file system of it as an attached USB drive. But how do I scan the registry of that USB drive since it is not booted up like a regular hard drive? Thank you EDIT: To clarify, the USB drive was a regular hard drive in a PC that got infected. I cannot boot into the OS to run a scan. I removed it to attach it to a working PC so I can scan its file system. But, I cannot scan the registry of that hard drive because that drive is not booted up. The hard drive was a regular XP hard drive install that I removed to scan as an attached drive (with an adapter to make it a USB drive.)

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• What to do if I get ping results for non-existing hosts?

  - by bublegumm

  When I am pinging non-existing host like 'zzz' or 'qwerty' I am getting the following result Pinging zzz.kanisa.com [209.62.20.200] with 32 bytes of data: Reply from 209.62.20.200: bytes=32 time=60ms TTL=46 Reply from 209.62.20.200: bytes=32 time=66ms TTL=46 It looks like a virus to me. But I was unable to find a solution on web. Any ideas how to fix it? Even more ridiculous results with nslookup C:\> nslookup google.com Server: google-public-dns-a.google.com Address: 8.8.8.8 Non-authoritative answer: Name: google.com.kanisa.com Address: 209.62.20.200 How to get rid of it?

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• Can't turn computer on after re-attaching hard drive

  - by julie

  I have an Eee PC 1008HA. A few days before I got a virus that was preventing the Windows to boot but I could turn the computer on. I opened (disassembled) the Eee PC, then disconnected the hard disk. I connected the hard disk to another computer and copied my files. When I connected again the hard disk to my Eee PC and closed (assembled) it , I cannot turn the Eee PC on. Even when I connect the wire for charging, neither the charging light nor any other lights light up.

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• Making internal website available publicly (Win 2008 Server)

  - by endigo

  I have an IIS 7 web site that is running on a Windows 2008 Server (64-bit) VMWare on a Windows 2008 Server (64-bit) Host on my local network. My router is a Firebox XEdge and it has port 80 directed to the IP of the server on VMWare. I can reach the web site from inside the network, but I cannot reach the site from outside the network. I have other web sites that are working through the Firebox, and I am confident that it is configured correctly. I suspect that Windows 2008 server is blocking routed or public addresses, but I have shut down the firewall on the Server that is running on VMWare and the AVG Anti-virus to no avail. How can I make my site available publicly.

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• Accessing localhost via IIS 7.5 on Windows 7 very slow

  - by Ian Devlin

  (I've asked this over on stackoverflow already, but thought I'd ask here as well) I'm currently running an ASP.NET application on IIS 7.5 on Windows 7. When I access this application on Internet Explorer (either 6, 7 or 8) it is incredible slow and often fails to load at all. There are messages at the bottom saying: Waiting for http://localhost/....... or sometimes waiting for about:blank (I've read that this can be a virus, but I've run all the usual checks and it's not). constantly, but it returns with the usual: "Internet Explorer cannot display the webpage" I've also tried this by using 127.0.0.1 and the machine name, with the same results. I've tried the same application on the latest Firefox, Safari, Chrome and Opera and they all work fine. I've also installed the same application on a Windows Server 2003 machine, and it all works fine via Internet Explorer. I've also turned off the IPv6 setting on the LAN connection. Soes anyone have any ideas why this doesn't work with Internet Explorer and yet does with other browsers?

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