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  • College Courses through distance learning

    - by Matt
    I realize this isn't really a programming question, but didn't really know where to post this in the stackexchange and because I am a computer science major i thought id ask here. This is pretty unique to the programmer community since my degree is about 95% programming. I have 1 semester left, but i work full time. I would like to finish up in December, but to make things easier i like to take online classes whenever I can. So, my question is does anyone know of any colleges that offer distance learning courses for computer science? I have been searching around and found a few potential classes, but not sure yet. I would like to gather some classes and see what i can get approval for. Class I need: Only need one C SC 437 Geometric Algorithms C SC 445 Algorithms C SC 473 Automata Only need one C SC 452 Operating Systems C SC 453 Compilers/Systems Software While i only need of each of the above courses i still need to take two more electives. These also have to be upper 400 level classes. So i can take multiple in each category. Some other classes I can take are: CSC 447 - Green Computing CSC 425 - Computer Networking CSC 460 - Database Design CSC 466 - Computer Security I hoping to take one or two of these courses over the summer. If not, then online over the regular semester would be ok too. Any help in helping find these classes would be awesome. Maybe you went to a college that offered distance learning. Some of these classes may be considered to be graduate courses too. Descriptions are listed below if you need. Thanks! Descriptions Computer Security This is an introductory course covering the fundamentals of computer security. In particular, the course will cover basic concepts of computer security such as threat models and security policies, and will show how these concepts apply to specific areas such as communication security, software security, operating systems security, network security, web security, and hardware-based security. Computer Networking Theory and practice of computer networks, emphasizing the principles underlying the design of network software and the role of the communications system in distributed computing. Topics include routing, flow and congestion control, end-to-end protocols, and multicast. Database Design Functions of a database system. Data modeling and logical database design. Query languages and query optimization. Efficient data storage and access. Database access through standalone and web applications. Green Computing This course covers fundamental principles of energy management faced by designers of hardware, operating systems, and data centers. We will explore basic energy management option in individual components such as CPUs, network interfaces, hard drives, memory. We will further present the energy management policies at the operating system level that consider performance vs. energy saving tradeoffs. Finally we will consider large scale data centers where energy management is done at multiple layers from individual components in the system to shutting down entries subset of machines. We will also discuss energy generation and delivery and well as cooling issues in large data centers. Compilers/Systems Software Basic concepts of compilation and related systems software. Topics include lexical analysis, parsing, semantic analysis, code generation; assemblers, loaders, linkers; debuggers. Operating Systems Concepts of modern operating systems; concurrent processes; process synchronization and communication; resource allocation; kernels; deadlock; memory management; file systems. Algorithms Introduction to the design and analysis of algorithms: basic analysis techniques (asymptotics, sums, recurrences); basic design techniques (divide and conquer, dynamic programming, greedy, amortization); acquiring an algorithm repertoire (sorting, median finding, strong components, spanning trees, shortest paths, maximum flow, string matching); and handling intractability (approximation algorithms, branch and bound). Automata Introduction to models of computation (finite automata, pushdown automata, Turing machines), representations of languages (regular expressions, context-free grammars), and the basic hierarchy of languages (regular, context-free, decidable, and undecidable languages). Geometric Algorithms The study of algorithms for geometric objects, using a computational geometry approach, with an emphasis on applications for graphics, VLSI, GIS, robotics, and sensor networks. Topics may include the representation and overlaying of maps, finding nearest neighbors, solving linear programming problems, and searching geometric databases.

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  • Employee Engagement Q&A with John Brunswick

    - by Kellsey Ruppel
    As we are focusing this week on Employee Engagement, I recently sat down with industry expert and thought leader John Brunswick on the topic. Here is the Q&A dialogue we shared.  Q: How do you effectively engage employees to drive business value?A: Motivation, both extrinsic and intrinsic, combined with the relevancy of various channels to support it.  Beyond chaining business strategies like compensation models within an organization, engagement ultimately is most successful when driven by employee's motivations.  Business value derived from engagement through technical capabilities can be objectively measured through metrics like the rate and accuracy of problem solving for a given business function or frequency of innovation created.  Providing employees performing "knowledge work" with capabilities that allow them to perform work with a higher degree of accuracy in the same or ideally less time, adds value for that individual and in turn, drives their level of engagement to drive business value. Q: Organizations with high levels of employee engagement outperform the total stock market index by 22%. Can you comment on why you think this might be? A: Alignment through shared purpose.  Zappos is an excellent example of a culture that arguably has higher than average levels of employee engagement and it permeates every aspect of their organization – embodied externally through their customer experience.  I recently made my first purchase with them and it was obvious through their web experience, visual design, communication style, customer service and attention to detail down to green packaging, that they have an amazingly strong shared purpose.  The Zappos.com ‘About page’ outlines their "Family Core Values", the first three being "Deliver WOW Through Service, Embrace and Drive Change & Create Fun and A Little Weirdness" – all reflected externally in my interaction with them.  Strong shared purpose enables higher product and service experience, equating to a dedicated customer base, repeat purchases and expanded marketshare. Q: Have you seen any trends in the market regarding employee engagement? A: Some companies now see offering a form of social engagement similar to Facebook and LinkedIn as standard communication infrastructure like email or instant messaging.  Originally offered as standalone tools, the value is now seen when these capabilities are offered in an integrated fashion in the context of business entities.  An emerging area of focus is around employee activities related to their organization on external social platforms, implicitly creating external communities with employees acting on behalf of the brand and interacting with each other (e.g. Twitter).  Companies have reached a formal understand that this now established communication medium requires strategies allowing employees to engage.  I have personally met colleagues from Oracle, like Oracle User Experience Director Ultan O'Broin (@ultan), via Twitter before meeting first through internal channels. Q: Employee engagement is important, but what about engaging customers and partners? A: The last few years we have witnessed an interesting evolution from the novelty of self-service to expectations of "intelligent" self-service.  From a consumer standpoint, engagement can end up being a key differentiator, especially in mature markets.  Customers that perform some level of interaction with a brand develop greater affinity for the brand and have a greater probability of acting as an advocate.  As organizations move toward a model of deeper engagement, they must ensure that their business is positioned to support deeper relationships, offering potentially greater transparency. From a partner standpoint greater engagement can lead to new types of business opportunities, much in the way that Amazon.com offers a unified shopping experience that can potentially span various vendors.  This same model can be extended to blending services and product delivery models, based on a closeness not easily possible before increased capability of engagement mechanisms. Q: What types of solutions are available to successfully deliver employee engagement? A: Solutions enabling higher levels of engagement do so on the basis of relevancy.  This relevancy is generally supported by aspects of content management, social collaboration, business intelligence, portal and process management technologies.  These technologies can help deliver an experience tailored to a given role or process within an organization that applies equally to work that is structured or unstructured, appearing in the form of functionality as simple as an online employee directory search, knowledge communities supported by social collaboration, as well as more feature rich business intelligence dashboards and portals. Looking to learn more about how to effectively engage your employees? Check out this webcast, or read more from John Brunswick. 

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  • PeopleSoft at Alliance 2012 Executive Forum

    - by John Webb
    Guest Posting From Rebekah Jackson This week I jointed over 4,800 Higher Ed and Public Sector customers and partners in Nashville at our annual Alliance conference.   I got lost easily in the hallways of the sprawling Gaylord Opryland Hotel. I carried the resort map with me, and I would still stand for several minutes at a very confusing junction, studying the map and the signage on the walls. Hallways led off in many directions, some with elevators going down here and stairs going up there. When I took a wrong turn I would instantly feel stuck, lose my bearings, and occasionally even have to send out a call for help.    It strikes me that the theme for the Executive Forum this year outlines a less tangible but equally disorienting set of challenges that our higher education customer’s CIOs are facing: Making Decisions at the Intersection of Business Value, Strategic Investment, and Enterprise Technology. The forces acting upon higher education institutions today are not neat, straight-forward decision points, where one can glance to the right, glance to the left, and then quickly choose the best course of action. The operational, technological, and strategic factors that must be considered are complex, interrelated, messy…and the stakes are high. Michael Horn, co-author of “Disrupting Class: How Disruptive Innovation Will Change the Way the World Learns”, set the tone for the day. He introduced the model of disruptive innovation, which grew out of the research he and his colleagues have done on ‘Why Successful Organizations Fail’. Highly simplified, the pattern he shared is that things start out decentralized, take a leap to extreme centralization, and then experience progressive decentralization. Using computers as an example, we started with a slide rule, then developed the computer which centralized in the form of mainframes, and gradually decentralized to mini-computers, desktop computers, laptops, and now mobile devices. According to Michael, you have more computing power in your cell phone than existed on the planet 60 years ago, or was on the first rocket that went to the moon. Applying this pattern to Higher Education means the introduction of expensive and prestigious private universities, followed by the advent of state schools, then by community colleges, and now online education. Michael shared statistics that indicate 50% of students will be taking at least one on line course by 2014…and by some measures, that’s already the case today. The implication is that technology moves from being the backbone of the campus, the IT department’s domain, and pushes into the academic core of the institution. Innovative programs are underway at many schools like Bellevue and BYU Idaho, joined by startups and disruptive new players like the Khan Academy.   This presents both threat and opportunity for higher education institutions, and means that IT decisions cannot afford to be disconnected from the institution’s strategic plan. Subsequent sessions explored this theme.    Theo Bosnak, from Attain, discussed the model they use for assessing the complete picture of an institution’s financial health. Compounding the issue are the dramatic trends occurring in technology and the vendors that provide it. Ovum analyst Nicole Engelbert, shared her insights next and suggested that incremental changes are no longer an option, instead fundamental changes are affecting the landscape of enterprise technology in higher ed.    Nicole closed with her recommendation that institutions focus on the trends in higher education with an eye towards the strategic requirements and business value first. Technology then is the enabler.   The last presentation of the day was from Tom Fisher, Sr. Vice President of Cloud Services at Oracle. Tom runs the delivery arm of the Cloud Services group, and shared his thoughts candidly about his experiences with cloud deployments as well as key issues around managing costs and security in cloud deployments. Okay, we’ve covered a lot of ground at this point, from financials planning, business strategy, and cloud computing, with the possibility that half of the institutions in the US might not be around in their current form 10 years from now. Did I forget to mention that was raised in the morning session? Seems a little hard to believe, and yet Michael Horn made a compelling point. Apparently 100 years ago, 8 of the top 10 education institutions in the world were German. Today, the leading German school is ranked somewhere in the 40’s or 50’s. What will the landscape be 100 years from now? Will there be an institution from China, India, or Brazil in the top 10? As Nicole suggested, maybe US parents will be sending their children to schools overseas much sooner, faced with the ever-increasing costs of a US based education. Will corporations begin to view skill-based certification from an online provider as a viable alternative to a 4 year degree from an accredited institution, fundamentally altering the education industry as we know it?

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  • Whoosh: PASS Board Year 1, Q4

    - by Denise McInerney
    "Whoosh". That's the sound the last quarter of 2012 made as it rushed by. My first year on the PASS Board is complete, and the last three months of it were probably the busiest. PASS Summit 2012 Much of October was devoted to preparing for Summit. Every Board  member, HQ staffer and dozens of volunteers were busy in the run-up to our flagship event. It takes a lot of work to put on the Summit. The community meetings,  first-timers program, keynotes, sessions and that fabulous Community Appreciation party are the result of many hours of preparation. Virtual Chapters at the Summit With a lot of help from Karla Landrum, Michelle Nalliah, Lana Montgomery and others at HQ the VCs had a good presence at Summit. We started the week with a VC leaders meeting. I shared some information about the activities and growth during the first part of the year.   From January - September 2012: The number of VCs increased from 14 to 20 VC membership  grew from 55,200 to 80,100 Total attendance at VC meetings increased from 1,480 to 2,198 Been part of PASS Global Growth with language-based VC- including Chinese, Spanish and Portuguese. We also heard from some VC leaders and volunteers. Ryan Adams (Performance VC) shared his tips for successful marketing of VC events. Amy Lewis (Business Intelligence VC) described how the BI chapter has expanded to support PASS' global growth by finding volunteers to organize events at times that are convenient for people in Europe and Australia. Felipe Ferreira (Portuguese language VC) described the experience of building a user group first in Brazil, then expanding to work with Portuguese-speaking data professionals around the world. Virtual Chapter leaders and volunteers were in evidence throughout Summit, beginning with the Welcome Reception. For the past several years VCs have had an organized presence at this event, signing up new members and advertising their meetings. Many VC leaders also spent time at the Community Zone. This new addition to the Summit proved to be a vibrant spot were new members and volunteers could network with others and find out how to start a chapter or host a SQL Saturday. Women In Technology 2012 was the 10th WIT Luncheon to be held at Summit. I was honored to be asked to be on the panel to discuss the topic "Where Have We Been and Where are We Going?" The PASS community has come a long way in our understanding of issues facing women in tech and our support of women in the organization. It was great to hear from panelists Stefanie Higgins and Kevin Kline who were there at the beginning as well as Kendra Little and Jen Stirrup who are part of the progress being made by women in our community today. Bylaw Changes The Board spent a good deal of time in 2012 discussing how to move our global growth initiatives forward. An important component of this is a proposed change to how the Board is elected with some seats representing geographic regions. At the end of December we voted on these proposed bylaw changes which have been published for review. The member review and feedback is open until February 8. I encourage all members to review these changes and send any feedback to [email protected]  In addition to reading the bylaws, I recommend reading Bill Graziano's blog post on the subject. Business Analytics Conference At Summit we announced a new event: the PASS Business Analytics Conference. The inaugural event will be April 10-12, 2013 in Chicago. The world of data is changing rapidly. More and more businesses want to extract value and insight from their data. Data professionals who provide these insights or enable others to do so are in demand. The BA Conference offers expert content on predictive analytics, data exploration and visualization, content delivery strategies and more. By holding this new event PASS is participating in important discussions happening in our industry, offering our members more educational value and reaching out to data professionals who are not currently part of our organization. New Year, New Portfolio In addition to my work with the Virtual Chapters I am also now responsible for the 24 Hours of PASS portfolio. Since the first 24HOP of 2013 is scheduled for January 30 we started the transition of the portfolio work from Rob Farley to me right after Summit. Work immediately started to secure speakers for the January event. We have also been evaluating webinar platforms that can be used for 24HOP as well as the Virtual Chapters. Next Up 24 Hours of PASS: Business Analytics Edition will be held on January 30. I'll be there and will moderate one or two sessions. The 24HOP topics are a sneak peek into the type of content that will be offered at the Business Analytics Conference. I hope to see some of you there. The Virtual Chapters have hit the ground running in 2013; many of them have events scheduled. The Application Development VC is getting restarted  and a new Business Analytics VC will be starting soon. Check out the lineup and join the VCs that interest you. And watch the Events page and Connector for announcements of upcoming meetings. At the end of January I will be attending a Board meeting in Seattle, and February 23 I will be at SQL Saturday #177 in Silicon Valley.

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  • Imaging: Paper Paper Everywhere, but None Should be in Sight

    - by Kellsey Ruppel
    Author: Vikrant Korde, Technical Architect, Aurionpro's Oracle Implementation Services team My wedding photos are stored in several empty shoeboxes. Yes...I got married before digital photography was mainstream...which means I'm old. But my parents are really old. They have shoeboxes filled with vacation photos on slides (I doubt many of you have even seen a home slide projector...and I hope you never do!). Neither me nor my parents should have shoeboxes filled with any form of photographs whatsoever. They should obviously live in the digital world...with no physical versions in sight (other than a few framed on our walls). Businesses grapple with similar challenges. But instead of shoeboxes, they have file cabinets and warehouses jam packed with paper invoices, legal documents, human resource files, material safety data sheets, incident reports, and the list goes on and on. In fact, regulatory and compliance rules govern many industries, requiring that this paperwork is available for any number of years. It's a real challenge...especially trying to find archived documents quickly and many times with no backup. Which brings us to a set of technologies called Image Process Management (or simply Imaging or Image Processing) that are transforming these antiquated, paper-based processes. Oracle's WebCenter Content Imaging solution is a combination of their WebCenter suite, which offers a robust set of content and document management features, and their Business Process Management (BPM) suite, which helps to automate business processes through the definition of workflows and business rules. Overall, the solution provides an enterprise-class platform for end-to-end management of document images within transactional business processes. It's a solution that provides all of the capabilities needed - from document capture and recognition, to imaging and workflow - to effectively transform your ‘shoeboxes’ of files into digitally managed assets that comply with strict industry regulations. The terminology can be quite overwhelming if you're new to the space, so we've provided a summary of the primary components of the solution below, along with a short description of the two paths that can be executed to load images of scanned documents into Oracle's WebCenter suite. WebCenter Imaging (WCI): the electronic document repository that provides security, annotations, and search capabilities, and is the primary user interface for managing work items in the imaging solution SOA & BPM Suites (workflow): provide business process management capabilities, including human tasks, workflow management, service integration, and all other standard SOA features. It's interesting to note that there a number of 'jumpstart' processes available to help accelerate the integration of business applications, such as the accounts payable invoice processing solution for E-Business Suite that facilitates the processing of large volumes of invoices WebCenter Enterprise Capture (WEC): expedites the capture process of paper documents to digital images, offering high volume scanning and importing from email, and allows for flexible indexing options WebCenter Forms Recognition (WFR): automatically recognizes, categorizes, and extracts information from paper documents with greatly reduced human intervention WebCenter Content: the backend content server that provides versioning, security, and content storage There are two paths that can be executed to send data from WebCenter Capture to WebCenter Imaging, both of which are described below: 1. Direct Flow - This is the simplest and quickest way to push an image scanned from WebCenter Enterprise Capture (WEC) to WebCenter Imaging (WCI), using the bare minimum metadata. The WEC activities are defined below: The paper document is scanned (or imported from email). The scanned image is indexed using a predefined indexing profile. The image is committed directly into the process flow 2. WFR (WebCenter Forms Recognition) Flow - This is the more complex process, during which data is extracted from the image using a series of operations including Optical Character Recognition (OCR), Classification, Extraction, and Export. This process creates three files (Tiff, XML, and TXT), which are fed to the WCI Input Agent (the high speed import/filing module). The WCI Input Agent directory is a standard ingestion method for adding content to WebCenter Imaging, the process for doing so is described below: WEC commits the batch using the respective commit profile. A TIFF file is created, passing data through the file name by including values separated by "_" (underscores). WFR completes OCR, classification, extraction, export, and pulls the data from the image. In addition to the TIFF file, which contains the document image, an XML file containing the extracted data, and a TXT file containing the metadata that will be filled in WCI, are also created. All three files are exported to WCI's Input agent directory. Based on previously defined "input masks", the WCI Input Agent will pick up the seeding file (often the TXT file). Finally, the TIFF file is pushed in UCM and a unique web-viewable URL is created. Based on the mapping data read from the TXT file, a new record is created in the WCI application.  Although these processes may seem complex, each Oracle component works seamlessly together to achieve a high performing and scalable platform. The solution has been field tested at some of the largest enterprises in the world and has transformed millions and millions of paper-based documents to more easily manageable digital assets. For more information on how an Imaging solution can help your business, please contact [email protected] (for U.S. West inquiries) or [email protected] (for U.S. East inquiries). About the Author: Vikrant is a Technical Architect in Aurionpro's Oracle Implementation Services team, where he delivers WebCenter-based Content and Imaging solutions to Fortune 1000 clients. With more than twelve years of experience designing, developing, and implementing Java-based software solutions, Vikrant was one of the founding members of Aurionpro's WebCenter-based offshore delivery team. He can be reached at [email protected].

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  • OpenSSL Versions in Solaris

    - by darrenm
    Those of you have have installed Solaris 11 or have read some of the blogs by my colleagues will have noticed Solaris 11 includes OpenSSL 1.0.0, this is a different version to what we have in Solaris 10.  I hope the following explains why that is and how it fits with the expectations on binary compatibility between Solaris releases. Solaris 10 was the first release where we included OpenSSL libraries and headers (part of it was actually statically linked into the SSH client/server in Solaris 9).  At time we were building and releasing Solaris 10 the current train of OpenSSL was 0.9.7.  The OpenSSL libraries at that time were known to not always be completely API and ABI (binary) compatible between releases (some times even in the lettered patch releases) though mostly if you stuck with the documented high level APIs you would be fine.   For this reason OpenSSL was classified as a 'Volatile' interface and in Solaris 10 Volatile interfaces were not part of the default library search path which is why the OpenSSL libraries live in /usr/sfw/lib on Solaris 10.  Okay, but what does Volatile mean ? Quoting from the attributes(5) man page description of Volatile (which was called External in older taxonomy): Volatile interfaces can change at any time and for any reason. The Volatile interface stability level allows Sun pro- ducts to quickly track a fluid, rapidly evolving specif- ication. In many cases, this is preferred to providing additional stability to the interface, as it may better meet the expectations of the consumer. The most common application of this taxonomy level is to interfaces that are controlled by a body other than Sun, but unlike specifications controlled by standards bodies or Free or Open Source Software (FOSS) communities which value interface compatibility, it can not be asserted that an incompatible change to the interface specifica- tion would be exceedingly rare. It may also be applied to FOSS controlled software where it is deemed more important to track the community with minimal latency than to provide stability to our customers. It also common to apply the Volatile classification level to interfaces in the process of being defined by trusted or widely accepted organization. These are generically referred to as draft standards. An "IETF Internet draft" is a well understood example of a specification under development. Volatile can also be applied to experimental interfaces. No assertion is made regarding either source or binary compatibility of Volatile interfaces between any two releases, including patches. Applications containing these interfaces might fail to function properly in any future release. Note that last paragraph!  OpenSSL is only one example of the many interfaces in Solaris that are classified as Volatile.  At the other end of the scale we have Committed (Stable in Solaris 10 terminology) interfaces, these include things like the POSIX APIs or Solaris specific APIs that we have no intention of changing in an incompatible way.  There are also Private interfaces and things we declare as Not-an-Interface (eg command output not intended for scripting against only to be read by humans). Even if we had declared OpenSSL as a Committed/Stable interface in Solaris 10 there are allowed exceptions, again quoting from attributes(5): 4. An interface specification which isn't controlled by Sun has been changed incompatibly and the vast majority of interface consumers expect the newer interface. 5. Not making the incompatible change would be incomprehensible to our customers. In our opinion and that of our large and small customers keeping up with the OpenSSL community is important, and certainly both of the above cases apply. Our policy for dealing with OpenSSL on Solaris 10 was to stay at 0.9.7 and add fixes for security vulnerabilities (the version string includes the CVE numbers of fixed vulnerabilities relevant to that release train).  The last release of OpenSSL 0.9.7 delivered by the upstream community was more than 4 years ago in Feb 2007. Now lets roll forward to just before the release of Solaris 11 Express in 2010. By that point in time the current OpenSSL release was 0.9.8 with the 1.0.0 release known to be coming soon.  Two significant changes to OpenSSL were made between Solaris 10 and Solaris 11 Express.  First in Solaris 11 Express (and Solaris 11) we removed the requirement that Volatile libraries be placed in /usr/sfw/lib, that means OpenSSL is now in /usr/lib, secondly we upgraded it to the then current version stream of OpenSSL (0.9.8) as was expected by our customers. In between Solaris 11 Express in 2010 and the release of Solaris 11 in 2011 the OpenSSL community released version 1.0.0.  This was a huge milestone for a long standing and highly respected open source project.  It would have been highly negligent of Solaris not to include OpenSSL 1.0.0e in the Solaris 11 release. It is the latest best supported and best performing version.     In fact Solaris 11 isn't 'just' OpenSSL 1.0.0 but we have added our SPARC T4 engine and the AES-NI engine to support the on chip crypto acceleration. This gives us 4.3x better AES performance than OpenSSL 0.9.8 running on AIX on an IBM POWER7. We are now working with the OpenSSL community to determine how best to integrate the SPARC T4 changes into the mainline OpenSSL.  The OpenSSL 'pkcs11' engine we delivered in Solaris 10 to support the CA-6000 card and the SPARC T1/T2/T3 hardware is still included in Solaris 11. When OpenSSL 1.0.1 and 1.1.0 come out we will asses what is best for Solaris customers. It might be upgrade or it might be parallel delivery of more than one version stream.  At this time Solaris 11 still classifies OpenSSL as a Volatile interface, it is our hope that we will be able at some point in a future release to give it a higher interface stability level. Happy crypting! and thank-you OpenSSL community for all the work you have done that helps Solaris.

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  • Database-as-a-Service on Exadata Cloud

    - by Gagan Chawla
    Note – Oracle Enterprise Manager 12c DBaaS is platform agnostic and is designed to work on Exadata/non-Exadata, physical/virtual, Oracle/non Oracle platforms and it’s not a mandatory requirement to use Exadata as the base platform. Database-as-a-Service (DBaaS) is an important trend these days and the top business drivers motivating customers towards private database cloud model include constant pressure to reduce IT Costs and Complexity, and also to be able to improve Agility and Quality of Service. The first step many enterprises take in their journey towards cloud computing is to move to a consolidated and standardized environment and Exadata being already a proven best-in-class popular consolidation platform, we are seeing now more and more customers starting to evolve from Exadata based platform into an agile self service driven private database cloud using Oracle Enterprise Manager 12c. Together Exadata Database Machine and Enterprise Manager 12c provides industry’s most comprehensive and integrated solution to transform from a typical silo’ed environment into enterprise class database cloud with self service, rapid elasticity and pay-per-use capabilities.   In today’s post, I’ll list down the important steps to enable DBaaS on Exadata using Enterprise Manager 12c. These steps are chalked down based on a recent DBaaS implementation from a real customer engagement - Project Planning - First step involves defining the scope of implementation, mapping functional requirements and objectives to use cases, defining high availability, network, security requirements, and delivering the project plan. In a Cloud project you plan around technology, business and processes all together so ensure you engage your actual end users and stakeholders early on in the project right from the scoping and planning stage. Setup your EM 12c Cloud Control Site – Once the project plan approval and sign off from stakeholders is achieved, refer to EM 12c Install guide and these are some important tips to follow during the site setup phase - Review the new EM 12c Sizing paper before you get started with install Cloud, Chargeback and Trending, Exadata plug ins should be selected to deploy during install Refer to EM 12c Administrator’s guide for High Availability, Security, Network/Firewall best practices and options Your management and managed infrastructure should not be combined i.e. EM 12c repository should not be hosted on same Exadata where target Database Cloud is to be setup Setup Roles and Users – Cloud Administrator (EM_CLOUD_ADMINISTRATOR), Self Service Administrator (EM_SSA_ADMINISTRATOR), Self Service User (EM_SSA_USER) are the important roles required for cloud lifecycle management. Roles and users are managed by Super Administrator via Setup menu –> Security option. For Self Service/SSA users custom role(s) based on EM_SSA_USER should be created and EM_USER, PUBLIC roles should be revoked during SSA user account creation. Configure Software Library – Cloud Administrator logs in and in this step configures software library via Enterprise menu –> provisioning and patching option and the storage location is OMS shared filesystem. Software Library is the centralized repository that stores all software entities and is often termed as ‘local store’. Setup Self Update – Self Update is one of the most innovative and cool new features in EM 12c framework. Self update can be accessed via Setup -> Extensibility option by Super Administrator and is the unified delivery mechanism to get all new and updated entities (Agent software, plug ins, connectors, gold images, provisioning bundles etc) in EM 12c. Deploy Agents on all Compute nodes, and discover Exadata targets – Refer to Exadata discovery cookbook for detailed walkthrough to ensure successful discovery of Exadata targets. Configure Privilege Delegation Settings – This step involves deployment of privilege setting template on all the nodes by Super Administrator via Setup menu -> Security option with the option to define whether to use sudo or powerbroker for all provisioning and patching operations. Provision Grid Infrastructure with RAC Database on Compute Nodes – Software is provisioned in this step via a provisioning profile using EM 12c database provisioning. In case of Exadata, Grid Infrastructure and RAC Database software is already deployed on compute nodes via OneCommand from Oracle, so SSA Administrator just needs to discover Oracle Homes and Listener as EM targets. Databases will be created as and when users request for databases from cloud. Customize Create Database Deployment Procedure – the actual database creation steps are "templatized" in this step by Self Service Administrator and the newly saved deployment procedure will be used during service template creation in next step. This is an important step and make sure you have locked all the required variables marked as locked as ‘Y’ in this table. Setup Self Service Portal – This step involves setting up of zones, user quotas, service templates, chargeback plan. The SSA portal is setup by Self Service Administrator via Setup menu -> Cloud -> Database option and following guided workflow. Refer to DBaaS cookbook for details. You also have an option to customize SSA login page via steps documented in EM 12c Cloud Administrator’s guide Final Checks – Define and document process guidelines for SSA users and administrators. Get your SSA users trained on Self Service Portal features and overall DBaaS model and SSA administrators should be familiar with Self Service Portal setup pieces, EM 12c database lifecycle management capabilities and overall EM 12c monitoring framework. GO LIVE – Announce rollout of Database-as-a-Service to your SSA users. Users can login to the Self Service Portal and request/monitor/view their databases in Exadata based database cloud. Congratulations! You just delivered a successful database cloud implementation project! In future posts, we will cover these additional useful topics around database cloud – DBaaS Implementation tips and tricks – right from setup to self service to managing the cloud lifecycle ‘How to’ enable real production databases copies in DBaaS with rapid provisioning in database cloud Case study of a customer who recently achieved success with their transformational journey from traditional silo’ed environment on to Exadata based database cloud using Enterprise Manager 12c. More Information – Podcast on Database as a Service using Oracle Enterprise Manager 12c Oracle Enterprise Manager 12c Installation and Administration guide, Cloud Administration guide DBaaS Cookbook Exadata Discovery Cookbook Screenwatch: Private Database Cloud: Set Up the Cloud Self-Service Portal Screenwatch: Private Database Cloud: Use the Cloud Self-Service Portal Stay Connected: Twitter |  Face book |  You Tube |  Linked in |  Newsletter

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  • IRM Item Codes &ndash; what are they for?

    - by martin.abrahams
    A number of colleagues have been asking about IRM item codes recently – what are they for, when are they useful, how can you control them to meet some customer requirements? This is quite a big topic, but this article provides a few answers. An item code is part of the metadata of every sealed document – unless you define a custom metadata model. The item code is defined when a file is sealed, and usually defaults to a timestamp/filename combination. This time/name combo tends to make item codes unique for each new document, but actually item codes are not necessarily unique, as will become clear shortly. In most scenarios, item codes are not relevant to the evaluation of a user’s rights - the context name is the critical piece of metadata, as a user typically has a role that grants access to an entire classification of information regardless of item code. This is key to the simplicity and manageability of the Oracle IRM solution. Item codes are occasionally exposed to users in the UI, but most users probably never notice and never care. Nevertheless, here is one example of where you can see an item code – when you hover the mouse pointer over a sealed file. As you see, the item code for this freshly created file combines a timestamp with the file name. But what are item codes for? The first benefit of item codes is that they enable you to manage exceptions to the policy defined for a context. Thus, I might have access to all oracle – internal files - except for 2011_03_11 13:33:29 Board Minutes.sdocx. This simple mechanism enables Oracle IRM to provide file-by-file control where appropriate, whilst offering the scalability and manageability of classification-based control for the majority of users and content. You really don’t want to be managing each file individually, but never say never. Item codes can also be used for the opposite effect – to include a file in a user’s rights when their role would ordinarily deny access. So, you can assign a role that allows access only to specified item codes. For example, my role might say that I have access to precisely one file – the one shown above. So how are item codes set? In the vast majority of scenarios, item codes are set automatically as part of the sealing process. The sealing API uses the timestamp and filename as shown, and the user need not even realise that this has happened. This automatically creates item codes that are for all practical purposes unique - and that are also intelligible to users who might want to refer to them when viewing or assigning rights in the management UI. It is also possible for suitably authorised users and applications to set the item code manually or programmatically if required. Setting the item code manually using the IRM Desktop The manual process is a simple extension of the sealing task. An authorised user can select the Advanced… sealing option, and will see a dialog that offers the option to specify the item code. To see this option, the user’s role needs the Set Item Code right – you don’t want most users to give any thought at all to item codes, so by default the option is hidden. Setting the item code programmatically A more common scenario is that an application controls the item code programmatically. For example, a document management system that seals documents as part of a workflow might set the item code to match the document’s unique identifier in its repository. This offers the option to tie IRM rights evaluation directly to the security model defined in the document management system. Again, the sealing application needs to be authorised to Set Item Code. The Payslip Scenario To give a concrete example of how item codes might be used in a real world scenario, consider a Human Resources workflow such as a payslips. The goal might be to allow the HR team to have access to all payslips, but each employee to have access only to their own payslips. To enable this, you might have an IRM classification called Payslips. The HR team have a role in the normal way that allows access to all payslips. However, each employee would have an Item Reader role that only allows them to access files that have a particular item code – and that item code might match the employee’s payroll number. So, employee number 123123123 would have access to items with that code. This shows why item codes are not necessarily unique – you can deliberately set the same code on many files for ease of administration. The employees might have the right to unseal or print their payslip, so the solution acts as a secure delivery mechanism that allows payslips to be distributed via corporate email without any fear that they might be accessed by IT administrators, or forwarded accidentally to anyone other than the intended recipient. All that remains is to ensure that as each user’s payslip is sealed, it is assigned the correct item code – something that is easily managed by a simple IRM sealing application. Each month, an employee’s payslip is sealed with the same item code, so you do not need to keep amending the list of items that the user has access to – they have access to all documents that carry their employee code.

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  • Customer Engagement: Are Your Customers Engaged With Your Brands?

    - by Michael Snow
    Engaging Customers is Critical for Business Growth This week we'll be spending some time looking at Customer Engagement. We all have stories about how we try to engage our customers better than ever before.  We all know that successfully engaging customers is critical to an organization’s business success. We also know that engaging our customers is more challenging today than ever before. There is so much noise to compete with for getting anyone's attention. Over the last decade and a half we’ve watched as the online channel became a primary one for conducting our business and even managing our lives. And during this whole process or evolution, the customer journey has grown increasingly complex. Customers themselves have assumed increasing power and influence over the purchase process and for setting the tone and pace of the relationships they have with brands and you see the evidence of this in the really high expectations that customers have today. They expect brand experiences that are personalized and relevant -- In other words they want experiences that demonstrate that the brand understands their interests, preferences and past interactions with them. They also expect their experience with a brand and the community surrounding it to be social and interactive – it’s no longer acceptable to have a static, one-way dialogue with your customer base or to fail to connect your customers with fellow customers, or with your employees and partners. And on top of all this, customers expect us to deliver this rich and engaging, personalized and interactive experience, in a consistent way across a variety of channels including web, mobile and social channels or even offline venues such as in-store or via a call center. And as a result, we see that delivery on these expectations and successfully engaging your customers is a great challenge today. Customers expect a personal, engaging and consistent online customer experience. Today’s consumer expects to engage with your brand and the community surrounding it in an interactive and social way. Customers have come to expect a lot for the online customer experience.  ·        They expect it to be personal: o   Accessible:  - Regardless of my device  Via my existing online identities  o   Relevant:  Content that interests me  o   Customized:  To be able to tailor my online experience  ·        They expect it to be engaging: o   Social:  So I can share content with my social networks  o   Intuitive:  To easily find what I need   o   Interactive:  So I can interact with online communities And they expect it to be consistent across the online experience – so you better have your brand and information ducks in a row. These expectations are not only limited to your customers by any means. Your employees (and partners) are also expecting to be empowered with engagement tools across their internal and external communications and interactions with customers, partners and other employees. We had a great conversation with Ted Schadler from Forrester Research entitled: "Mobile is the New Face of Engagement" that is now available On-Demand. Take a look at all the webcasts available to watch from our Social Business Thought Leader Series. Social capabilities have become so pervasive and changed customers’ expectations for their online experiences. The days of one-direction communication with customers are at an end. Today’s customers expect to engage in a dialogue with your brand and the community surrounding it in an interactive and social way. You have at a very short window of opportunity to engage a customer before they go to another site in their pursuit of information, product, or services. In fact, customers who engage with brands via social media tend to spend more that customers who don’t, between 20% and 40% more.  And your customers are also increasingly influenced by their social networks too – 40% of consumers say they factor in Facebook recommendations when making purchasing decisions.  This means a few different things for today’s businesses. Incorporating forms of social interaction such as commenting or reviews as well as tightly integrating your online experience with your customers’ social networking experiences into the online customer experience are crucial for maintaining the eyeballs on your desired pages. --- Notes/Sources: 93% - Cone Finds that Americans Expect Companies to Have a Presence in Social Media - http://www.coneinc.com/content1182 40% of consumers factor in Facebook recommendations when making decisions about purchasing (Increasing Campaign Effectiveness with Social Media, Syncapse, March 2011) 20%-40% - Customers who engage with a company via social media spend this percentage more with that company than other customers (Source: Bain & Company Report – Putting Social Media to Work)

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  • ASP.NET: Using pickup directory for outgoing e-mails

    - by DigiMortal
    Sending e-mails out from web applications is very common task. When we are working on or test our systems with real e-mail addresses we don’t want recipients to receive e-mails (specially if we are using some subset of real data9. In this posting I will show you how to make ASP.NET SMTP client to write e-mails to disc instead of sending them out. SMTP settings for web application I have seen many times the code where all SMTP information is kept in app settings just to read them in code and give to SMTP client. It is not necessary because we can define all these settings under system.web => mailsettings node. If you are using web.config to keep SMTP settings then all you have to do in your code is just to create SmtpClient with empty constructor. var smtpClient = new SmtpClient(); Empty constructor means that all settings are read from web.config file. What is pickup directory? If you want drastically raise e-mail throughput of your SMTP server then it is not very wise plan to communicate with it using SMTP protocol. it adds only additional overhead to your network and SMTP server. Okay, clients make connections, send messages out and it is also overhead we can avoid. If clients write their e-mails to some folder that SMTP server can access then SMTP server has e-mail forwarding as only resource-eager task to do. File operations are way faster than communication over SMTP protocol. The directory where clients write their e-mails as files is called pickup directory. By example, Exchange server has support for pickup directories. And as there are applications with a lot of users who want e-mail notifications then .NET SMTP client supports writing e-mails to pickup directory instead of sending them out. How to configure ASP.NET SMTP to use pickup directory? Let’s say, it is more than easy. It is very easy. This is all you need. <system.net>   <mailSettings>     <smtp deliveryMethod="SpecifiedPickupDirectory">       <specifiedPickupDirectory pickupDirectoryLocation="c:\temp\maildrop\"/>     </smtp>   </mailSettings> </system.net> Now make sure you don’t miss come points: Pickup directory must physically exist because it is not created automatically. IIS (or Cassini) must have write permissions to pickup directory. Go through your code and look for hardcoded SMTP settings. Also take a look at all places in your code where you send out e-mails that there are not some custom settings used for SMTP! Also don’t forget that your mails will be written now to pickup directory and they are not sent out to recipients anymore. Advanced scenario: configuring SMTP client in code In some advanced scenarios you may need to support multiple SMTP servers. If configuration is dynamic or it is not kept in web.config you need to initialize your SmtpClient in code. This is all you need to do. var smtpClient = new SmtpClient(); smtpClient.DeliveryMethod = SmtpDeliveryMethod.SpecifiedPickupDirectory; smtpClient.PickupDirectoryLocation = pickupFolder; Easy, isn’t it? i like when advanced scenarios end up with simple and elegant solutions but not with rocket science. Note for IIS SMTP service SMTP service of IIS is also able to use pickup directory. If you have set up IIS with SMTP service you can configure your ASP.NET application to use IIS pickup folder. In this case you have to use the following setting for delivery method. SmtpDeliveryMethod.PickupDirectoryFromIis You can set this setting also in web.config file. <system.net>   <mailSettings>     <smtp deliveryMethod="PickupDirectoryFromIis" />   </mailSettings> </system.net> Conclusion Who was still using different methods to avoid sending e-mails out in development or testing environment can now remove all the bad code from application and live on mail settings of ASP.NET. It is easy to configure and you have less code to support e-mails when you use built-in e-mail features wisely.

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  • Thought Oracle Usability Advisory Board Was Stuffy? Wrong. Justification for Attending OUAB: ROI

    - by ultan o'broin
    Looking for reasons tell your boss why your organization needs to join the Oracle Usability Advisory Board or why you need approval to attend one of its meetings (see the requirements)? Try phrases such as "Continued Return on Investment (ROI)", "Increased Productivity" or "Happy Workers". With OUAB your participation is about realizing and sustaining ROI across the entire applications life-cycle from input to designs to implementation choices and integration, usage and performance and on measuring and improving the onboarding and support experience. If you think this is a boring meeting of middle-aged people sitting around moaning about customizing desktop forms and why the BlackBerry is here to stay, think again! How about this for a rich agenda, all designed to engage the audience in a thought-provoking and feedback-illiciting day of swirling interactions, contextual usage, global delivery, mobility, consumerizationm, gamification and tailoring your implementation to reflect real users doing real work in real environments.  Foldable, rollable ereader devices provide a newspaper-like UK for electronic news. Or a way to wrap silicon chips, perhaps. Explored at the OUAB Europe Meeting (photograph from Terrace Restaurant in TVP. Nom.) At the 7 December 2012 OUAB Europe meeting in Oracle Thames Valley Park, UK, Oracle partners and customers stepped up to the mic and PPT decks with a range of facts and examples to astound any UX conference C-level sceptic. Over the course of the day we covered much ground, but it was all related in a contextual, flexibile, simplication, engagement way aout delivering results for business: that means solving problems. This means being about the user and their tasks and how to make design and technology transforms work into a productive activity that users and bean counters will be excited by. The sessions really gelled for me: 1. Mobile design patterns and the powerful propositions for customers and partners offered by using the design guidance with Oracle ADF Mobile. Customers' and partners' developers existing ADF developers are now productive, efficient ADF Mobile developers applying proven UX guidance using ADF Mobile components and other Oracle Fusion Middleware in the development toolkit. You can find the Mobile UX Design Patterns and Guidance on Building Mobile Apps on OTN. 2. Oracle Voice and Apps. How this medium offers so much potentual in the enterprise and offers a window in Fusion Apps cloud webservices, Oracle RightNow NLP and Nuance technology. Exciting stuff, demoed live on a mobile phone. Stay tuned for more features and modalities and how you can tailor your own apps experience.  3. Oracle RightNow Natural Language Processing (NLP) Virtual Assistant technology (Ella): how contextual intervention and learning from users sessions delivers a great personalized UX for users interacting with Ella, a fifth generation VA to solve problems and seek knowledge. 4. BYOD Keynote: A balanced keynote address contrasting Fujitsu's explaining of the conceprt, challenges, and trends and setting the expectation that BYOD must be embraced in a flexible way,  with the resolute, crafted high security enterprise requirements that nuancing the BYOD concept and proposals with the realities of their world of water tight information and device sharing policies. Fascinating stuff, as well providing anecdotes to make us thing about out own DYOD Deployments. One size does not fit all. 5. Icon Cultural Surveys Results and Insights Arising: Ever wondered about the cultural appropriateness of icons used in software UIs and how these icons assessed for global use? Or considered that social media "Like" icons might be  unacceptable hand gestures in culture or enterprise? Or do the old world icons like Save floppy disk icons still find acceptable? Well the survey results told you. Challenges must be tested, over time, and context of use is critical now, including external factors such as the internet and social media adoption. Indeed the fears about global rejection of the face and hand icons was not borne out, and some of the more anachronistic icons (checkbooks, microphones, real-to-real tape decks, 3.5" floppies for "save") have become accepted metaphors for current actions. More importantly the findings brought into focus the reason for OUAB - engage with and illicit feedback though working groups before we build anything. 6. EReaders and Oracle iBook: What is the uptake and trends of ereaders? And how about a demo of an iBook with enterprise apps content?  Well received by the audience, the session included a live running poll of ereader usage. 7. Gamification Design Jam: Fun, hands on event for teams of Oracle staff, partners and customers, actually building gamified flows, a practice that can be applied right away by customers and partners.  8. UX Direct: A new offering of usability best practices, coming to an external website for you in 2013. FInd a real user, observe their tasks, design and approve, build and measure. Simple stuff to improve apps implications no end. 9. FUSE (an internal term only, basically Fusion Simplified Experience): demo of the new Face of Fusion Applications: inherently mobile, simple to use, social, personalizable and FAST, three great demos from the HCM, CRM and ICT world on how these UX designs can be used in different ways. So, a powerful breadth and depth of UX solutions and opporunities for customers and partners to engage with and explore how they can make their users happy and benefit their business reaping continued ROI from those apps investments. Find out more about the OUAB and how to get involved here ... 

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  • Books are Dead! Long Live the Books!

    - by smisner
    We live in interesting times with regard to the availability of technical material. We have lots of free written material online in the form of vendor documentation online, forums, blogs, and Twitter. And we have written material that we can buy in the form of books, magazines, and training materials. Online videos and training – some free and some not free – are also an option. All of these formats are useful for one need or another. As an author, I pay particular attention to the demand for books, and for now I see no reason to stop authoring books. I assure you that I don’t get rich from the effort, and fortunately that is not my motivation. As someone who likes to refer to books frequently, I am still a big believer in books and have evidence from book sales that there are others like me. If I can do my part to help others learn about the technologies I work with, I will continue to produce content in a variety of formats, including books. (You can view a list of all of my books on the Publications page of my site and my online training videos at Pluralsight.) As a consumer of technical information, I prefer books because a book typically can get into a topic much more deeply than a blog post, and can provide more context than vendor documentation. It comes with a table of contents and a (hopefully accurate) index that helps me zero in on a topic of interest, and of course I can use the Search feature in digital form. Some people suggest that technology books are outdated as soon as they get published. I guess it depends on where you are with technology. Not everyone is able to upgrade to the latest and greatest version at release. I do assume, however, that the SQL Server 7.0 titles in my library have little value for me now, but I’m certain that the minute I discard the book, I’m going to want it for some reason! Meanwhile, as electronic books overtake physical books in sales, my husband is grateful that I can continue to build my collection digitally rather than physically as the books have a way of taking over significant square footage in our house! Blog posts, on the other hand, are useful for describing the scenarios that come up in real-life implementations that wouldn’t fit neatly into a book. As many years that I have working with the Microsoft BI stack, I still run into new problems that require creative thinking. Likewise, people who work with BI and other technologies that I use share what they learn through their blogs. Internet search engines help us find information in blogs that simply isn’t available anywhere else. Another great thing about blogs, also, is the connection to community and the dialog that can ensue between people with common interests. With the trend towards electronic formats for books, I imagine that we’ll see books continue to adapt to incorporate different forms of media and better ways to keep the information current. At the moment, I wish I had a better way to help readers with my last two Reporting Services books. In the case of the Microsoft® SQL Server™ 2005 Reporting Services Step by Step book, I have heard many cases of readers having problems with the sample database that shipped on CD – either the database was missing or it was corrupt. So I’ve provided a copy of the database on my site for download from http://datainspirations.com/uploads/rs2005sbsDW.zip. Then for the Microsoft® SQL Server™ 2008 Reporting Services Step by Step book, we decided to avoid the database problem by using the AdventureWorks2008 samples that Microsoft published on Codeplex (although code samples are still available on CD). We had this silly idea that the URL for the download would remain constant, but it seems that expectation was ill-founded. Currently, the sample database is found at http://msftdbprodsamples.codeplex.com/releases/view/37109 but I have no idea how long that will remain valid. My latest books (#9 and #10 which are milestones I never anticipated), Building Integrated Business Intelligence Solutions with SQL Server 2008 R2 and Office 2010 (McGraw Hill, 2011) and Business Intelligence in Microsoft SharePoint 2010 (Microsoft Press, 2011), will not ship with a CD, but will provide all code samples for download at a site maintained by the respective publishers. I expect that the URLs for the downloads for the book will remain valid, but there are lots of references to other sites that can change or disappear over time. Does that mean authors shouldn’t make reference to such sites? Personally, I think the benefits to be gained from including links are greater than the risks of the links becoming invalid at some point. Do you think the time for technology books has come to an end? Is the delivery of books in electronic format enough to keep them alive? If technological barriers were no object, what would make a book more valuable to you than other formats through which you can obtain information?

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  • Computer Networks UNISA - Chap 15 &ndash; Network Management

    - by MarkPearl
    After reading this section you should be able to Understand network management and the importance of documentation, baseline measurements, policies, and regulations to assess and maintain a network’s health. Manage a network’s performance using SNMP-based network management software, system and event logs, and traffic-shaping techniques Identify the reasons for and elements of an asset managements system Plan and follow regular hardware and software maintenance routines Fundamentals of Network Management Network management refers to the assessment, monitoring, and maintenance of all aspects of a network including checking for hardware faults, ensuring high QoS, maintaining records of network assets, etc. Scope of network management differs depending on the size and requirements of the network. All sub topics of network management share the goals of enhancing the efficiency and performance while preventing costly downtime or loss. Documentation The way documentation is stored may vary, but to adequately manage a network one should at least record the following… Physical topology (types of LAN and WAN topologies – ring, star, hybrid) Access method (does it use Ethernet 802.3, token ring, etc.) Protocols Devices (Switches, routers, etc) Operating Systems Applications Configurations (What version of operating system and config files for serve / client software) Baseline Measurements A baseline is a report of the network’s current state of operation. Baseline measurements might include the utilization rate for your network backbone, number of users logged on per day, etc. Baseline measurements allow you to compare future performance increases or decreases caused by network changes or events with past network performance. Obtaining baseline measurements is the only way to know for certain whether a pattern of usage has changed, or whether a network upgrade has made a difference. There are various tools available for measuring baseline performance on a network. Policies, Procedures, and Regulations Following rules helps limit chaos, confusion, and possibly downtime. The following policies and procedures and regulations make for sound network management. Media installations and management (includes designing physical layout of cable, etc.) Network addressing policies (includes choosing and applying a an addressing scheme) Resource sharing and naming conventions (includes rules for logon ID’s) Security related policies Troubleshooting procedures Backup and disaster recovery procedures In addition to internal policies, a network manager must consider external regulatory rules. Fault and Performance Management After documenting every aspect of your network and following policies and best practices, you are ready to asses you networks status on an on going basis. This process includes both performance management and fault management. Network Management Software To accomplish both fault and performance management, organizations often use enterprise-wide network management software. There various software packages that do this, each collect data from multiple networked devices at regular intervals, in a process called polling. Each managed device runs a network management agent. So as not to affect the performance of a device while collecting information, agents do not demand significant processing resources. The definition of a managed devices and their data are collected in a MIB (Management Information Base). Agents communicate information about managed devices via any of several application layer protocols. On modern networks most agents use SNMP which is part of the TCP/IP suite and typically runs over UDP on port 161. Because of the flexibility and sophisticated network management applications are a challenge to configure and fine-tune. One needs to be careful to only collect relevant information and not cause performance issues (i.e. pinging a device every 5 seconds can be a problem with thousands of devices). MRTG (Multi Router Traffic Grapher) is a simple command line utility that uses SNMP to poll devices and collects data in a log file. MRTG can be used with Windows, UNIX and Linux. System and Event Logs Virtually every condition recognized by an operating system can be recorded. This is typically done using event logs. In Windows there is a GUI event log viewer. Similar information is recorded in UNIX and Linux in a system log. Much of the information collected in event logs and syslog files does not point to a problem, even if it is marked with a warning so it is important to filter your logs appropriately to reduce the noise. Traffic Shaping When a network must handle high volumes of network traffic, users benefit from performance management technique called traffic shaping. Traffic shaping involves manipulating certain characteristics of packets, data streams, or connections to manage the type and amount of traffic traversing a network or interface at any moment. Its goals are to assure timely delivery of the most important traffic while offering the best possible performance for all users. Several types of traffic prioritization exist including prioritizing traffic according to any of the following characteristics… Protocol IP address User group DiffServr VLAN tag in a Data Link layer frame Service or application Caching In addition to traffic shaping, a network or host might use caching to improve performance. Caching is the local storage of frequently needed files that would otherwise be obtained from an external source. By keeping files close to the requester, caching allows the user to access those files quickly. The most common type of caching is Web caching, in which Web pages are stored locally. To an ISP, caching is much more than just convenience. It prevents a significant volume of WAN traffic, thus improving performance and saving money. Asset Management Another key component in managing networks is identifying and tracking its hardware. This is called asset management. The first step to asset management is to take an inventory of each node on the network. You will also want to keep records of every piece of software purchased by your organization. Asset management simplifies maintaining and upgrading the network chiefly because you know what the system includes. In addition, asset management provides network administrators with information about the costs and benefits of certain types of hardware or software. Change Management Networks are always in a stage of flux with various aspects including… Software changes and patches Client Upgrades Shared Application Upgrades NOS Upgrades Hardware and Physical Plant Changes Cabling Upgrades Backbone Upgrades For a detailed explanation on each of these read the textbook (Page 750 – 761)

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  • The Customer Experience Imperative: A Game Changer for Brands

    - by Jeri Kelley
    By Anthony Lye, SVP, Cloud Applications Strategy, Oracle We know that customer experience has emerged as a primary differentiator for businesses today.  I’ve talked a lot about the new age of the empowered consumer. At Oracle we’ve spent a lot of time developing technologies and practices that our customers can implement to greatly improve their customer experience strategies. Of course I’m biased, but I think that we have created a portfolio of the best solutions on the planet to help organizations deal with the challenges of providing great customer experiences. We’ve done this because we started to witness some trends over the last few years. As the average person began to utilize social and mobile technologies more frequently and products commoditized, customer experience truly remained the only sustainable differentiator for businesses.In fact, we have seen that customer experience is often driving the success or the failure of a product or a brand. And as end customers have become more vocal about their experiences with companies on social and mobile channels, they now have the power to decide which brands will win and which brands will lose. To address this customer experience imperative, I believe that business today must do three things really well:Connect with your customers. You have to connect with customers whenever, wherever and however they want. Organizations must provide a great experience on their existing channels— the call center, the brick and mortar store, the field sales organizations, the websites and social properties. Businesses must also be great at managing and delivering journeys on these channels, while quickly adapting to embrace the new channels that emerge. You have to understand mobile. You have to understand social. You have to understand kiosks. These are all new routes to market, new channels where your customers may or may not show up. You have to interact with them where they are. You have to present information in a way that's meaningful to them. As well as providing what we would call a multichannel experience. We have to recognize that customers may start their experience on one channel, but end it on a different channel. It’s important that an organization’s technology solutions enable, not just a multichannel strategy, but a strategy that can power new channels and create customer journeys that cross these channels.Get to know your customers. Next, companies need to get to know the customer as intimately as the customer will allow. Today most customer interactions are anonymous, but it’s important for brands to know which customers drive value. Customers want to provide feedback. They want to share their opinions, but they want to know that those opinions are being heard and acted upon. For this to occur, we need to know much more about the customer and then reward them for their loyalty and for their advocacy.Enable connections. The last thing is to enable people to connect or transact with your brand. We've got to make it really, really simple for customers to do business with us. We can't make them repeat the steps; we can't make them tell us their identity for the fifth time as they move between organizations. These silos can no longer sustain or deliver a good customer experience. It's extremely important that companies be where customers want them to be—that we create profitable journeys for us and for them.Organizations have to make sure that there is a single source of truth that defines the customer. We have to make sure that the technology applications that we rely on understand not just the dimensions of multichannel, but of cross-channel too. We have to enable social at the very core of the overall architecture. We have to use historical analytics, real-time decisioning as well as predictive analytics to help personalize and drive an experience. And these are all technologies that IT needs, that IT is familiar with, but needs to enable for the line of business that in turn can enable for the end customer.  This means that we've got to make our solutions available to the customers in the cloud.In this new age of the empowered consumer, businesses have to focus on delivery mechanisms that reduce the overall TCO, while driving a rapid rate of innovation and a more rapid rate of deployment. At the Oracle Customer Experience Summit @ OpenWorld, I’ll discuss these issues and more. I hope that you can join us for what promises to be an unforgettable experience.

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  • XBRL - Moving from Production to Consumption

    - by jmorourke
    Here's an update on what’s new with XBRL and how it can actually benefit your organization versus adding extra time and costs to financial reporting.  On February 29th (leap day) of 2012 I attended the XBRL and Financial Analysis Technology Conference at Baruch College in NYC.  The event, which attracted over 300 XBRL gurus and fans was presented by XBRL US, The New York Society of Security Analysts’ Improved Corporate Reporting Committee, and Baruch College’s Robert Zicklin Center for Corporate Integrity.  The event featured keynotes from the U.S. Securities and Exchange Commission (SEC), and the CFA Institute as well as panels covering alternative research tools and data, corporate reporting to stakeholders and a demonstration of XBRL analysis tools.  The program culminated in a presentation of the finalists and the winner of the $20,000 XBRL Challenge.    Some of the key points made in the sessions included: The focus of XBRL tools is moving from production to consumption. As of February 2012, over 9000 companies are reporting in XBRL, with over 10 million facts filed to date XBRL taxonomy extensions have dropped from 27% to 11% making comparisons easier The SEC reports that XBRL makes it easier to analyze disclosures, focus on accounting issues XBRL is helping standards-setters like the FASB speed their analysis of impacts of proposed accounting rule changes Companies like Thomson Reuters report that XBRL is helping speed the delivery of data to clients The most interesting part of the program though, was the session highlighting the 5 finalists in the XBRL Challenge competition and the winning solution.  The XBRL Challenge was launched in 2011 as a means of spurring the development of more end-user tools to help with the consumption of XBRL-based financial information.       Over an 8-month process handled by 5 judges, there were 84 registrants, 15 completed submissions, 5 finalists and one winner of the challenge.  All of the solutions are open-sourced tools and most of them focus on consuming XBRL-based data.  The 5 finalists included: Advanced XBRL Processing from Oxide solutions – XBRL viewer for taxonomies, filings and company data with peer comparison capabilities. Arrelle – API for XBRL processes, supports SEC Validations, RSS Feeds to access filings etc. Calcbench – XBRL data analysis tool that can be embedded in other web applications.  This tool can combine XBRL filings with real-time market data. XBRL to XL – allows the importing of XBRL data into Microsoft Excel for analysis, comparisons.  Users start on the web and populate Excel with XBRL data. XBurble – allows users to search and view XBRL filings, export to Excel, merge for comparison, and includes a workflow interface. The winner of the $20,000 XBRL Challenge prize was CalcBench.  More information about the XBRL Challenge and the finalists can be found at www.XBRLUS.org/challenge XBRL for Sustainability Reporting – other recent news on the XBRL front was the announcement by the Global Reporting Initiative (GRI) of an XBRL taxonomy for Sustainability Reporting.  This taxonomy was co-developed by the GRI and Deloitte and is designed to make the consumption of data found in Sustainability Reports much easier.  Although there is no government mandate to file Sustainability Reports in XBRL format, organizations that do use the GRI guidelines for Sustainability Reporting are encouraged to tag and submit their data voluntarily to the GRI – who will populate a database with Sustainability Reporting data and make this available to the public.  For more information about this initiative, you can go to the GRI web site:  www.globalreporting.org. So how does all of this benefit corporate filers and investors?  Since its introduction, the consensus in the market is that XBRL has mainly benefited the regulators and investment analysts who need to consume and analyze large volumes of financial data.  But with the emergence of more end-user tools for consuming and analyzing XBRL-based data, and the ability to perform quick comparisons of one company versus its peers and competitors in an industry group, will soon accelerate the benefits to corporate finance staff, as well as individual investors.  This could apply to financial results tagged in XBRL, as well as non-financial information such as Sustainability Reporting – which over the long-term will likely be integrated with financial reporting.   And as multiple regulators and agencies in a country adopt the XBRL standard for corporate filings, more benefits will accrue as companies will be able to leverage one set of XBRL-based financial data for multiple regulatory filings.     For more information about the latest developments in XBRL, check out the XBRL US or XBRL International web sites:  www.xbrl.org, www.xbrlus.org. For more information about what Oracle is doing to support XBRL, here are some links: http://www.oracle.com/us/solutions/ent-performance-bi/disclosure-management-065892.html http://www.oracle.com/technetwork/database/features/xmldb/index-087631.html Feel free to contact me if you have any questions or need more information:  [email protected]

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  • To My 24 Year Old Self, Wherever You Are&hellip;

    - by D'Arcy Lussier
    A decade is a milestone in one’s life, regardless of when it occurs. 2011 might seem like a weird year to mark a decade, but 2001 was a defining year for me. It marked my emergence into the technology industry, an unexpected loss of innocence, and triggered an ongoing struggle with faith and belief. Once you go through a valley, climbing the mountain and looking back over where you travelled, you can take in the entirety of the journey. Over the last 10 years I kept journals, and in this new year I took some time to review them. For those today that are me a decade ago, I share with you what I’ve gleamed from my experiences. Take it for what it’s worth, and safe travels on your own journeys through life. Life is a Performance-Based Sport Have confidence, believe you’re capable, but realize that life is a performance-based sport. Everything you get in life is based on whether you can show that you deserve it. Performance is also your best defense against personal attacks. Just make sure you know what standards you’re expected to hit and if people want to poke holes at you let them do the work of trying to find them. Sometimes performance won’t matter though. Good things will happen to bad people, and bad things to good people. What’s important is that you do the right things and ensure the good and bad even out in your own life. How you finish is just as important as how you start. Start strong, end strong. Respect is Your Most Prized Reward Respect is more important than status or ego. The formula is simple: Performing Well + Building Trust + Showing Dedication = Respect Focus on perfecting your craft and helping your team and respect will come. Life is a Team Sport Whatever aspect of your life, you can’t do it alone. You need to rely on the people around you and ensure you’re a positive aspect of their lives; even those that may be difficult or unpleasant. Avoid criticism and instead find ways to help colleagues and superiors better whatever environment you’re in (work, home, etc.). Don’t just highlight gaps and issues, but also come to the table with solutions. At the same time though, stand up for yourself and hold others accountable for the commitments they make to the team. A healthy team needs accountability. Give feedback early and often, and make it verbal. Issues should be dealt with immediately, and positives should be celebrated as they happen. Life is a Contact Sport Difficult moments will happen. Don’t run from them or shield yourself from experiencing them. Embrace them. They will further mold you and reveal who you will become. Find Your Tribe and Embrace Your Community We all need a tribe: a group of people that we gravitate to for support, guidance, wisdom, and friendship. Discover your tribe and immerse yourself in them. Don’t look for a non-existent tribe just to fill the need of belonging though that will leave you empty and bitter when they don’t meet your unrealistic expectations. Try to associate with people more experienced and more knowledgeable than you. You’ll always learn, and you’ll always remember you have much to learn. Put yourself out there, get involved with the community. Opportunities will present themselves. When we open ourselves up to be vulnerable, we also give others the chance to do the same. This helps us all to grow and help each other, it’s very important. And listen to your wife. (Easter *is* a romantic holiday btw, regardless of what you may think.) Don’t Believe Your Own Press Clippings (and by that I mean the ones you write) Until you have a track record of performance to refer to, any notions of grandeur are just that: notions. You lose your rookie status through trials and tribulations, not by the number of stamps in your passport. Be realistic about your own “experience and leadership” and be honest when you aren’t ready for something. And always remember: nobody really cares about you as much as you think they do. Don’t Let Assholes Get You Down The world isn’t evil, but there is evil in the world. Know the difference and don’t paint all people with the same brush. Do be wary of those that use personal beliefs to describe their business (i.e. “We’re a [religion] company”). What matters is the culture of the organization, and that will tell you the moral compass and what is truly valued. Don’t make someone or something a priority that only makes you an option. Life is unfair and enemies/opponents will succeed when you fail. Don’t waste your energy getting upset at this; the only one that will lose out is you. As mentioned earlier, nobody really cares about you as much as you think they do. Misc Ecclesiastes is bullshit. Everything is certainly *not* meaningless. Software development is about delivery, not the process. Having a great process means nothing if you don’t produce anything. Watch “The Weatherman” (“It’s not easy, but easy doesn’t enter into grownup life.”). Read Tony Dungee’s autobiography, even if you don’t like football, and even if you aren’t a Christian. Say no, don’t feel like you have to commit right away when someone asks you to.

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  • Educause Top-Ten IT Issues - the most change in a decade or more

    - by user739873
    The Education IT Issue Panel has released the 2012 top-ten issues facing higher education IT leadership, and instead of the customary reshuffling of the same deck, the issues reflect much of the tumult and dynamism facing higher education generally.  I find it interesting (and encouraging) that at the top of this year's list is "Updating IT Professionals' Skills and Roles to Accommodate Emerging Technologies and Changing IT Management and Service Delivery Models."  This reflects, in my view, the realization that higher education IT must change in order to fully realize the potential for transforming the institution, and therefore it's people must learn new skills, understand and accept new ways of solving problems, and not be tied down by past practices or institutional inertia. What follows in the remaining 9 top issues all speak, in some form or fashion, to the need for dramatic change, but not just in the areas of "funding IT" (code for cost containment or reduction), but rather the need to increase effectiveness and efficiency of the institution through the use of technology—leveraging the wave of BYOD (Bring Your Own Device) to the institution's advantage, rather than viewing it as a threat and a problem to be contained. Although it's #10 of 10, IT Governance (and establishment and implementation of the governance model throughout the institution) is key to effectively acting upon many of the preceding issues in this year's list.  In the majority of cases, technology exists to meet the needs and requirements to effectively address many of the challenges outlined in top-ten issues list. Which brings me to my next point. Although I try not to sound too much like an Oracle commercial in these (all too infrequent) blog posts, I can't help but point out how much confluence there is between several of the top issues this year and what my colleagues and I have been evangelizing for some time. Starting from the bottom of the list up: 1) I'm gratified that research and the IT challenges it presents has made the cut.  Big Data (or Large Data as it's phased in the report) is rapidly going to overwhelm much of what exists today even at our most prepared and well-equipped research universities.  Combine large data with the significantly more stringent requirements around data preservation, archiving, sharing, curation, etc. coming from granting agencies like NSF, and you have the brewing storm that could result in a lot of "one-off" solutions to a problem that could very well be addressed collectively and "at scale."   2) Transformative effects of IT – while I see more and more examples of this, there is still much more that can be achieved. My experience tells me that culture (as the report indicates or at least poses the question) gets in the way more than technology not being up to task.  We spend too much time on "context" and not "core," and get lost in the weeds on the journey to truly transforming the institution with technology. 3) Analytics as a key element in improving various institutional outcomes.  In our work around Student Success, we see predictive "academic" analytics as essential to getting in front of the Student Success issue, regardless of how an institution or collections of institutions defines success.  Analytics must be part of the fabric of the key academic enterprise applications, not a bolt-on.  We will spend a significant amount of time on this topic during our semi-annual Education Industry Strategy Council meeting in Washington, D.C. later this month. 4) Cloud strategy for the broad range of applications in the academic enterprise.  Some of the recent work by Casey Green at the Campus Computing Survey would seem to indicate that there is movement in this area but mostly in what has been termed "below the campus" application areas such as collaboration tools, recruiting, and alumni relations.  It's time to get serious about sourcing elements of mature applications like student information systems, HR, Finance, etc. leveraging a model other than traditional on-campus custom. I've only selected a few areas of the list to highlight, but the unifying theme here (and this is where I run the risk of sounding like an Oracle commercial) is that these lofty goals cry out for partners that can bring economies of scale to bear on the problems married with a deep understanding of the nuances unique to higher education.  In a recent piece in Educause Review on Student Information Systems, the author points out that "best of breed is back". Unfortunately I am compelled to point out that best of breed is a large part of the reason we have made as little progress as we have as an industry in advancing some of the causes outlined above.  Don't confuse "integrated" and "full stack" for vendor lock-in.  The best-of-breed market forces that Ron points to ensure that solutions have to be "integratable" or they don't survive in the marketplace. However, by leveraging the efficiencies afforded by adopting solutions that are pre-integrated (and possibly metered out as a service) allows us to shed unnecessary costs – as difficult as these decisions are to make and to drive throughout the organization. Cole

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  • BizTalk: Sample: Context routing and Throttling with orchestration

    - by Leonid Ganeline
    The sample demonstrates using orchestration for throttling and using context routing. Usually throttling is implemented on the host level (in BizTalk 2010 we can also using the host instance level throttling). Here is demonstrated the throttling with orchestration convoy that slows down message flow from some customers. Sample implements sort of quality service agreement layer for different kind of customers. The sample demonstrates the context routing between orchestrations. It has several advantages over the content routing. For example, we don’t have to create the property schema and promote properties on the schemas; we don’t have to change the message content to change routing. Use case:  The BizTalk application has a main processing orchestration that process all input messages. The application usually works as an OLTP application. Input messages came in random order without peaks, typical scenario for the on-line users. But sometimes the big data batch payloads come. These batches overload processing orchestrations. All processes, activated by on-line users after the payload, come to the same queue and are processed only after the payload. Result is on-line users can see significant delay in processing. It can be minutes or hours, depending of the batch size. Requirements: On-line user’s processing should work without delays. Big batches cannot disturb on-line users. There should be higher priority for the on-line users and the lower priority for the batches. Design: Decision is to divide the message flow in two branches, one for on-line users and second for batches. Branch with batches provides messages to the processing line with low priority, and the on-line user’s branch – with high priority. All messages are provided by hi-speed receive port. BTS.ReceivePortName context property is used for routing. The Router orchestration separates messages sent from on-line users and from the batch messages. But the Router does not use the BizTalk provided value of this property, the Router set up this value by itself. Router uses the content of the messages to decide if it is from on-line users or from batches. The message context property the BTS.ReceivePortName is changed respectively, its value works as a recipient address, as the “To” address for the next recipient orchestrations. Those next orchestrations are the BatchBottleneck and the MainProcess orchestrations. Messages with context equal “ToBatch” are filtered up by the BatchBottleneck orchestration. It is a unified convoy orchestration and it throttles the message flow, delaying the message delivery to the MainProcess orchestration. The BatchBottleneck orchestration changes the message context to the “ToProcess” and sends messages one after another with small delay in between. Delay can be configured in the BizTalk config file as:                 <appSettings>                                 <add key="GLD_Tests_TwoWayRouting_BatchBottleneck_DelayMillisec" value="100"/>                 </appSettings>   Of course, messages with context equal “ToProcess” are filtered up by the MainProcess orchestration.   NOTES: Filters with string values: In Orchestrations (the first Receive shape in orchestration) use string values WITH quotes; in Send Ports use string values WITHOUT quotes. Filters on the Send Ports are dynamic; we can change them in run-time. Filters on the Orchestrations are static; we can change them only in design-time. To check the existence of the promoted property inside orchestration use the Expression shape with construction like this:       if (BTS.ReceivePortName exists myMessage) { …; } It is not possible in the Message Assignment shape because using the “if” statement inside Message Assignment is prohibited. Several predefined context properties can behave in specific way. Say MessageTracking.OriginatingMessage or XMLNORM.DocumentSpecName, they are required some internal rules should be applied to the format or usage of this properties. MessageTracking.* parameters require you have to use tracking and you can get unexpected run-time errors in some cases. My recommendation is - use very limited set of the predefined context properties. To “attach” the new promoted property to the message, we have to use correlation. The correlation type should include this property. [Here is a good explanation by Saravana ] The sample code is here [sorry, temporary trubles with CodePlex].

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  • jQuery with SharePoint solutions

    - by KunaalKapoor
    For me jQuery is the 'Plan-B' for everything.And most of my projects include the use of jQuery for something or the other, so I decided to write a small note on what works best while using jQuery along with SharePoint.I prefer to use the jQuery JavaScript library, which is far more robust, easier to use, and allows for plugins. Follow the steps below to add jQuery to your master page. For office 365, the prefered location to add jQuery files is the "Site Asserts" library.Deployment Best PracticesThey are only as good as the context it’s being referenced.  In other words, take into account your world before applying it.Script your deployment options.  Folder in SPD. Use the file system.  Make external references.  The JQuery library is on the Microsoft Ajax Content Delivery Network. You may even choose to publish to and from the document library. (pros and cons to this approach)Reference options when referencing the script.ScriptLink will make sure it’s loaded at the top of the page and only loaded once. You need Visual Studio or SPDContent Editor Web Part (CEWP).  Drop it on the page and it’s there.  Easy but dangerousCustom Actions. Great for global deployments of JQuery.  Loads it on every page. It also works in Sandbox installations.Deployment Maintenance Dont’sDon’t add scripts directly to your Master Page. That’s way too much effort because the pages are hard to maintain.Don’t add scripts directly to the CEWP.  Use a content link instead. That will allow for reuse. If you or someone deletes the CEWP you won’t lose code in the web partSecurity.  Any scripts run with the same privileges of the current user.  In other words, you can’t get in trouble.Development Best PracticesDon’t abuse the DOM.  There are better options to load the DOM without hitting it 1,000 times.User other performance boosters.Try other libraries.  Try some custom codeAvoid String conversionMinify your filesUse CAML to reduce number of returns rowsOnly update your JQuery library AFTER RIGOROUS REGRESSION TESTINGCRUD operations can come with some funSP Services wraps SharePoint’s web services for executionThe Bing SDK is pretty easy to use.  You can add it to your page with a script,  put it into a content editor web part and connect it from the address parameters in a list.Steps:1. Go to jquery.com and download the latest jQuery library to your desktop. You want to get the compressed production version, not the development version.2. Open SharePoint Designer (SPD) and connect to the root level of your site's site collection.In SPD, open the "Style Library" folder. Create a folder named "Scripts" inside of the Style Library. Drag the jQuery library JavaScript file from your desktop into the Scripts folder.In the Scripts folder, create a new JavaScript file and name it (e.g. "actions.js").3. If you are using visual studio add a folder for js, you can create a new folder at the root level or if you prefer more cleaner solutions like me, you can use the layouts folder which cleans out on deactivation/uninstall.4. Within the <head> tag of the master page, add a script reference to the jQuery library just above the content place holder named "PlaceHolderAdditonalPageHead" (and above your custom CSS references, if applicable) as follows:<script src="/Style%20Library/Scripts/{jquery library file}.js" type="text/javascript"></script>Immediately after the jQuery library reference add a script reference to your custom scripts file as follows:<script src="/Style%20Library/Scripts/actions.js" type="text/javascript"></script>Inside your script tag, you can test if jQuery is already defined and if not, then add it to the page.<script type='text/javascript'>  if (typeof jQuery == 'undefined')    document.write('<scr'+'ipt type="text/javascript" src="http://code.jquery.com/jquery-1.6.1.min.js"></sc'+'ript>');</script>For the inquisitive few... Read on if you'd like :)Why jQuery on SharePoiny is AwesomeIt’s all about that visual wow factor.  You can get past that, “But it looks like SharePoint”  Take a long list view and put it into JQuery with pagination, etc and you are the hero.  It’s also about new controls you get with JQuery that you couldn’t do before.Why jQuery with SharePoint should be AwfulAlthough it’s fairly easy to get jQuery up and running. Copy/Paste can cause a problem.  If you don’t understand what it’s doing in the Client Object Model and the Document Object Model then it will do things on your site that were completely unexpected. Many blogs will note workarounds they employed on their sites. Why it’s not working: Debugging “sucks”.You need to develop small blocks of functionality, Test it by putting in some alerts  and console.log. Set breakpoints and monitor the DOM via Firebug and some IE development toolsPerformance - It happens all the time. But you should look at the tradeoffs. More time may give you more functionality.Consistency - ”But it works fine on my computer. So test on many browsers.  Take into account client resourcesHarm the Farm -  You need to code wisely and negatively test.  Don’t be the cause of a DoS attack that’s really JQuery asking for a resource over and over and over again.  So code wisely. Do negative testing. Monitor Server Resources.They also did a demo where JQuery did an endless loop to pull data from a list. It’s a poor decision but also an easy mistake.  They spiked their server resources within a couple seconds and had to shut down the call before it brought it down.ConclusionJQuery is now another tool in your tool kit. You don’t have to use it. Use it where it makes sense and where it helps you get your job done.Don’t abuse it, you will pay for it laterIt will add to page bloat so take that into accountIt can slow your performance

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  • Drive Online Engagement with Intuitive Portals and Websites

    - by kellsey.ruppel
    As more and more business is being conducted via online channels, engaging users and making them more productive and efficient though these online channels is becoming critical. These users could be customers, partners or employees and while the respective channels through which they interact might be different, these users do increasingly interact with your business through the Web, or mobile devices or now through various social mediums.  Businesses need a user engagement strategy and solution that allows them to deliver targeted and personalized content and applications to users through the various online mediums and touch points.  The customer experience today is made up of an ongoing set of interactions with organizations across many channels, online and offline.  The Direct channel (including sales reps, email and mail) is an important point of contact, as is the Contact Center.  Contact Centers rely on the phone as a means of interacting with customers, and also more now than ever, the Web as well.  However, the online organization is often managed separately from the Contact Center organization within a business. In-store is an important channel for retailers, offering Point-of-Service for human interactions, and Kiosks which enable self-service. Kiosks are a Web-enabled touch point but in-store kiosks are often managed by the head of retail operations, rather than the online organization.  And of course, the online channel, including customer interactions with an organization via digital means -- on the website, mobile websites, and social networking sites, has risen to paramount importance in recent years in the customer experience. Historically all of these channels have been managed separately. The result of all of this fragmentation is that the customer touch points with an organization are siloed.  Their interactions online are not known and respected in their dealings in-store.  Their calls to the contact center are not taken as input into what the website offers them when they arrive. Think of how many times you’ve fallen victim to this. Your experience with the company call center is different than the experience in-store. Your experience with the company website on your desktop computer is different than your experience on your iPad. I think you get the point. But the customer isn’t the only one we need to look at here, as employees and the IT organization have challenges as well when it comes to online engagement. There are many common tools and technologies that organizations have been using to try and engage users, whether it’s customers, employees or partners. Some have adopted different blog and wiki technologies (some hosted, some open source, sometimes embedded in platforms), to things like tagging, file sharing and content management, or composite applications for self-service applications and activity streams. Basically, there are so many different tools & technologies that each address different aspects of user engagement. Now, one of the challenges with this, is that if we look at each individual tool, typically just implementing for example a file sharing and basic collaboration solution, may meet the needs of the business user for one aspect of user engagement, but it may not be the best solution to engage with customers and partners, or it may not fit with IT standards such as integrating with their single sign on tools or their corporate website. Often, the scenario is that businesses are having to acquire multiple pieces and parts as well as build custom applications to meet their needs. Leaving customers and partners with a more fragmented way of interacting with the company. Every organization has some sort of enterprise balancing act between the needs of the business user and the needs and restrictions enforced by enterprise IT groups. As we’ve been discussing, we all know that the expectations for online engagement have changed since the days of the static, one-size fits all website. With these changes have come some very difficult organizational challenges as well. Today, as a business user, you want to engage with your customers, and your customers expect you to know who they are. They expect you to recall the details they’ve provided to you on your website, to your CSRs and to your sales people. They expect you to remember their purchases, their preferences and their problems. And they expect you to know who they are, equally well, across channels, including your web presence. This creates a host of challenges for today’s business users. Delivering targeted, relevant content online is now essential for converting prospects into customers and for engendering long term loyalty. Business users need the ability to leverage customer data from different sources to fuel their segmentation and targeting strategies and to easily set-up, manage and optimize online campaigns. Also critical, they need the ability to accomplish these things on-the-fly, at the speed of the marketplace, while making iterative improvements.  These changing expectations put a host of demands on the IT organization as well. The web presence must be able to scale to support the delivery of personalized and targeted content to thousands of site visitors without sacrificing performance. And integration between systems becomes more important as well, as organizations strive to obtain one view of the customer culled from WCM data, CRM data and more. So then, how do you solve these challenges and meet the growing demands of your users?  You need a solution that: Unifies every customer interaction across all channels Personalizes the products and content that interest the customer and to the device Delivers targeted promotions to the right customer Engages and improve employee productivity Provides self-service access to applications Includes embedded in-context social   So how then do you achieve this level of online engagement, complete customer experience and engage your employees? The answer: Oracle WebCenter. If you want to learn how to get there, we encourage you to attend this webcast on Thursday Drive Online Engagement with Intuitive Portals and Websites, where we'll talk about how you are able to transform your portal experience and optimize online engagement -- making your portals more interactive and more engaging across multiple channels. Register today!

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  • Where would a spam bot be located?

    - by Tim
    I have a hosted website using a free hosting service, I received an email this afternoon saying that I have been suspended because my account has been compromised. Basically, someone is using my email account to mass send spam. I've changed all the passwords and everything but when my Gmail pulls the emails from the host it's still downloading loads of spam messages that show like this: This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: [email protected] SMTP error from remote mail server after end of data: host 198.91.80.251 [198.91.80.251]: 554 5.6.0 id=23634-03 - Rejected by MTA on relaying, from MTA([127.0.0.1]:10030): 554 Error: This email address has lost rights to send email from the system ------ This is a copy of the message, including all the headers. ------ Return-path: <[email protected]> Received: from keenesystems.com ([66.135.33.211]:2370 helo=server211) by absolut.x10hosting.com with esmtpsa (TLSv1:RC4-MD5:128) (Exim 4.77) (envelope-from <[email protected]>) id 1TGwSW-002hHe-Lc for [email protected]; Wed, 26 Sep 2012 13:35:44 -0500 MIME-Version: 1.0 Date: Wed, 26 Sep 2012 13:35:43 -0500 X-Priority: 3 (Normal) X-Mailer: Ximian Evolution 3.9.9 (8.5.3-6) Subject: New staff members wanted at Auction It Online From: [email protected] Reply-To: [email protected] To: "Nadia Monti" <[email protected]> Content-Type: text/plain Content-Transfer-Encoding: quoted-printable Message-ID: <OUTLOOK-IDM-9aed7054-6a3e-e1a4-1d5c-3e73377652a6@server211> Date : 26 September 2012=0ATime : 13:35=0ASender : Dennise Halcomb Head = Office Manager of RJ Auction Drop-Off Int.=0A=0ANice to meet you Nadia M= onti=0A=0ARJ ADO Ltd., a USA based company, offers a significant amount = of goods worldwide for our customers on eBay and other auction venues. = Our company's main target is to provide a suitable and cost-effective se= rvice for any person, company or fundraising company. The main purpose o= f the administrative assistant / sales support representative is to cont= ribute to the sales force and add convenience to our cost-effective serv= ice dedicated to individuals, businesses, and organizations worldwide. O= ur HR department obtained your resume from one of the various job-orient= ed websites just to offer you this post.=0A=0AWorking Schedule: This is = a part time and home-based offer. You won't need to spend more than 3 ho= urs each day. Your =0Aschedule will be flexible.=0A=0ASalary: At the end= of the trial period (it lasts for 1 month) you will be paid 1,800 EUR. = With the average volume of clients your overall income will raise up to = 3,000 EUR per month. After the trial period is over your base salary wil= l grow up to 2,500 EUR per month, so you will earn 5% commission from th= e transactions completed.=0A=0AWhere?: Italy Wide. As it is a stay at ho= me position all the communication will be carried out via email and via = phone.=0A=0ARequirements: Access to the internet during the workday and = basic microsoft office skills are needed. Basic knowledge of English is = required (most of the contacts will be in English).=0A=0ACosts and Fees:= There are NO costs at any time for our employees. All fees related to t= his position are covered by the RJ ADO Co. Ltd..=0A=0AFurther Hiring Pro= cess: If you are interested in position we offer, please reply to this e= mail and send us the copy of your resume for verification.=0A=0AAfter re= viewing all of the received applications we will reply to successful app= licants only. Then we'll offer to these successful applicants a position= within our firm on a trial period basis for one month beginning from th= e date you sign a trial agreement. During this trial period you will rec= eive full guidance and support. Employees on a one monthly trial period = are evaluated at least one week prior to the end of their trial. During = the trial, your supervisor can recommend termination. At the end of the = trial period, the supervisor can offer continued employment, extension o= f trial period, or termination. After the trial period you may ask for m= ore hours or continue full-time.=0A=0AIf you are interested in this posi= tion, just reply to this email and send any questions you have and the c= opy of your resume for verification.=0A=0AThank You,=0AHR-Manager of RJ = ADO Co. Ltd.=0A=0APermission Settings=0AYou have been referred to RJ Auc= tion Drop-Off If you feel you received this email in error or do not wis= h to receive future messages, please reply to this message with "remove"= in the subject field. We will immediately update our database according= ly. =0AWe apologize for any inconvenience caused.=0A=0ARJ Auction Drop-O= ff Co. Ltd. I'm not aware of how this has happened. I'm not sure how anyone could have got hold of my password. It's a simple wordpress install, at some point recently my host went down and there was a fresh install of wordpress with default admin accounts, I have a feeling it could be something to do with this. My question is, even though I've changed all my passwords it's all still happening, is there annywhere in paticular this script would be stored on my host. I really can't deal with having my hosting account suspended and my email account sending all this spam.

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  • Top Questions and Answers for Pluging into Oracle Database as a Service

    - by David Swanger
    Yesterday we hosted a comprehensive online forum that shared a comprehensive path to help your organization design, deploy, and deliver a Database as a Service cloud. If you missed the online forum, you can watch it on demand by registering here. We received numerous questions.  Below are highlights of the most informative: DBaaS requires a lengthy and careful design efforts. What is the minimum requirements of setting up a scaled-down environment and test it out? You should have an OEM 12c environment for DBaaS administration and then a target database deployment platform that has the key characteristics of what your production environment will look like. This could be a single server or it could be a small pool of hosts if your production DBaaS will be larger and you want to test a more robust / real world configuration with Zones and Pools or DR capabilities for example. How does this benefit companies having their own data center? This allows companies to transform their internal IT to a service delivery model for the database. The benefits to the company are significant cost savings, improved business agility and reduced risk. The benefits to the consumers (internal) of services if much fast provisioning, and response to change in business requirements. From a deployment perspective, is DBaaS's job solely DBA's job? The best deployment model enables the DBA (or end-user) to control the entire process. All resources required to deploy the service are pre-provisioned, and there are no external dependencies (on network, storage, sysadmins teams). The service is created either via a self-service portal or by the DBA. The purpose of self service seems to be that the end user does not rely on the DBA. I just need to give him a template. He decides how much AMM he needs. Why shall I set it one by one. That doesn't seem to be the purpose of self service. Most customers we have worked with define a standardized service catalog, with a few (2 to 5) different classes of service. For each of these classes, there is a pre-defined deployment template, and the user has the ability to select from some pre-defined service sizes. The administrator only has to create this catalog once. Each user then simply selects from the options offered in the catalog.  Looking at DBaaS service definition, it seems to be no different from a service definition provided by a well defined DBA team. Why do you attribute it to DBaaS? There are a couple of perspectives. First, some organizations might already be operating with a high level of standardization and a higher level of maturity from an ITIL or Service Management perspective. Their journey to DBaaS could be shorter and their Service Definition will evolve less but they still might need to add capabilities such as Self Service and Metering/Chargeback. Other organizations are still operating in highly siloed environments with little automation and their formal Service Definition (if they have one) will be a lot less mature today. Therefore their future state DBaaS will look a lot different from their current state, as will their Service Definition. How database as a service impact or help with "Click to Compute" or deploying "Database in cloud infrastructure" DBaaS enables Click to Compute. Oracle DBaaS can be implemented using three architecture models: Oracle Multitenant 12c, native consolidation using Oracle Database and consolidation using virtualization in infrastructure cloud. As Deploy session showed, you get higher consolidating density and efficiency using Multitenant and higher isolation using infrastructure cloud. Depending upon your business needs, DBaaS can be implemented using any of these models. How exactly is the DBaaS different from the traditional db? Storage/OS/DB all together to 'transparently' provide service to applications? Will there be across-databases access by application/user. Some key differences are: 1) The services run on a shared platform. 2) The services can be rapidly provisioned (< 15 minutes). 3) The services are dynamic and can be relocated, grown, shrunk as needed to meet business needs without disruption and rapidly. 4) The user is able to provision the services directly from a standardized service catalog.. With 24x7x365 databases its difficult to find off peak hrs to do basic admin tasks such as gathering stats, running backups, batch jobs. How does pluggable database handle this and different needs/patching downtime of apps databases might be serving? You can gather stats in Oracle Multitenant the same way you had been in regular databases. Regarding patching/upgrading, Oracle Multitenant makes patch/upgrade very efficient in that you can pre-provision a new version/patched multitenant db in a different ORACLE_HOME and then unplug a PDB from its CDB and plug it into the newer/patched CDB in seconds.  Thanks for all the great questions!  If you'd like to learn more and missed the online forum, you can watch it on demand here.

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  • Rebuilding CoasterBuzz, Part IV: Dependency injection, it's what's for breakfast

    - by Jeff
    (Repost from my personal blog.) This is another post in a series about rebuilding one of my Web sites, which has been around for 12 years. I hope to relaunch soon. More: Part I: Evolution, and death to WCF Part II: Hot data objects Part III: The architecture using the "Web stack of love" If anything generally good for the craft has come out of the rise of ASP.NET MVC, it's that people are more likely to use dependency injection, and loosely couple the pieces parts of their applications. A lot of the emphasis on coding this way has been to facilitate unit testing, and that's awesome. Unit testing makes me feel a lot less like a hack, and a lot more confident in what I'm doing. Dependency injection is pretty straight forward. It says, "Given an instance of this class, I need instances of other classes, defined not by their concrete implementations, but their interfaces." Probably the first place a developer exercises this in when having a class talk to some kind of data repository. For a very simple example, pretend the FooService has to get some Foo. It looks like this: public class FooService {    public FooService(IFooRepository fooRepo)    {       _fooRepo = fooRepo;    }    private readonly IFooRepository _fooRepo;    public Foo GetMeFoo()    {       return _fooRepo.FooFromDatabase();    } } When we need the FooService, we ask the dependency container to get it for us. It says, "You'll need an IFooRepository in that, so let me see what that's mapped to, and put it in there for you." Why is this good for you? It's good because your FooService doesn't know or care about how you get some foo. You can stub out what the methods and properties on a fake IFooRepository might return, and test just the FooService. I don't want to get too far into unit testing, but it's the most commonly cited reason to use DI containers in MVC. What I wanted to mention is how there's another benefit in a project like mine, where I have to glue together a bunch of stuff. For example, when I have someone sign up for a new account on CoasterBuzz, I'm actually using POP Forums' new account mailer, which composes a bunch of text that includes a link to verify your account. The thing is, I want to use custom text and some other logic that's specific to CoasterBuzz. To accomplish this, I make a new class that inherits from the forum's NewAccountMailer, and override some stuff. Easy enough. Then I use Ninject, the DI container I'm using, to unbind the forum's implementation, and substitute my own. Ninject uses something called a NinjectModule to bind interfaces to concrete implementations. The forum has its own module, and then the CoasterBuzz module is loaded second. The CB module has two lines of code to swap out the mailer implementation: Unbind<PopForums.Email.INewAccountMailer>(); Bind<PopForums.Email.INewAccountMailer>().To<CbNewAccountMailer>(); Piece of cake! Now, when code asks the DI container for an INewAccountMailer, it gets my custom implementation instead. This is a lot easier to deal with than some of the alternatives. I could do some copy-paste, but then I'm not using well-tested code from the forum. I could write stuff from scratch, but then I'm throwing away a bunch of logic I've already written (in this case, stuff around e-mail, e-mail settings, mail delivery failures). There are other places where the DI container comes in handy. For example, CoasterBuzz does a number of custom things with user profiles, and special content for paid members. It uses the forum as the core piece to managing users, so I can ask the container to get me instances of classes that do user lookups, for example, and have zero care about how the forum handles database calls, configuration, etc. What a great world to live in, compared to ten years ago. Sure, the primary interest in DI is around the "separation of concerns" and facilitating unit testing, but as your library grows and you use more open source, it starts to be the glue that pulls everything together.

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  • To refund or not to refund this client?

    - by Mahalia Samuels
    I'd really appreciate your advice on an ongoing project. I presented my client with a proposal and design samples which he approved, and he paid in full instead of the 50% upfront deposit as I'd given him a generous discount. He was then slow in furnishing me with some of the content, but once we did, he expected the website to be finished immediately which was not possible. Because he needed it done urgently, we agreed to try to get it done about 10 working days after the content was provided, but the developer who was helping me let me down. The next week, I completed the website myself and uploaded it to the server on a Friday afternoon. He then calls and texts me on following Sunday while I'm at church to say it's not online (there was probably a problem with his browser). The next morning, I received an email from him demanding a full refund within two days because he couldn't see the website (even though it was live, and I tested it on multiple browsers, a different computer and my phone), and he called me shouting at me because he couldn't access it. Finally when he was able to access it, he was unhappy with a certain detail regarding the slideshow which I began fixing and which was done the next day. He then referred me to another website and said he wanted it to look similar but not identical to it in terms of the layout. He also now wanted to add more features which were not in the original design. I got a designer to work on a new design which I sent to him for review, which if approved would be completed by 15 October, and he approved it last Thursday. He then called me yesterday to say that he wanted to change the design - he only approved it out of impatience. He now wants the website to be more similar to the other website he referred me to and he wants it done before the 15th! Then, he says to me that other people have done websites for him in three days - website's he's complained to me about for lacking dimension because they were just premium themes, whereas we'd designed and coded from scratch. I'm thinking of finishing the website but refunding him in full (or at least the refundable 50%) less domain registration and other non-refundable amounts, just to avoid further escalation of this matter and having him call me next week and say he wants to change it again. These are the applicable terms and conditions as laid out in the agreement: Total amount due for this project is Amount A. Client shall pay Consultant a deposit of Amount B (50% of total amount due for project) in advance before any work commences on the Project. The balance is due within 7 working days of completion of project. Deposit is non-refundable. Should client opt to host elsewhere, applicable transferral fee of Amount C will apply. Estimated project completion time frame is 14 to 30 days from the date Client furnishes Consultant with Brief and all other required media and data, provided that Client has made payment to secure the project. Consultant will make every effort to meet agreed upon due dates. The Client should be aware that failure to submit required information or materials, or last minute changes and excessive changes may cause subsequent delays. Client delays could result in significant delays in delivery of finished work. Major changes in client input or direction or brief will be charged at normal rates. Any work the Client wishes Consultant to create, which is not specified in the attached Proposal will be considered an additional service. Client agrees to pay Consultant for any additional expenses or additional services not included in the attached quotation and proposal if requested by the Client. Web design credit in the name of the Consultant, and link to Consultant’s website shall be placed on the footer of the final Website. Either party may terminate this Agreement by giving 7 days written notice to the other of such termination. In the event that Work is postponed or terminated at the request of the Client, Consultant shall have the right to bill pro rata at full rates for work completed through the date of that request, while reserving all rights under this Agreement. If additional payment is due, this shall be payable within seven days of the Client's written notification to stop work. In the event of termination, the Client shall also pay any expenses incurred by Consultant and the Consultant shall own all rights to the Work. Advice please?

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  • Web Services Example - Part 2: Programmatic

    - by Denis T
    In this edition of the ADF Mobile blog we'll tackle part 2 of our Web Service examples.  In this posting we'll take a look at using a SOAP Web Service but calling it programmatically in code and parsing the return into a bean. Getting the sample code: Just click here to download a zip of the entire project.  You can unzip it and load it into JDeveloper and deploy it either to iOS or Android.  Please follow the previous blog posts if you need help getting JDeveloper or ADF Mobile installed.  Note: This is a different workspace than WS-Part1 Defining our Web Service: Just like our first installment, we are using the same public weather forecast web service provided free by CDYNE Corporation.  Sometimes this service goes down so please ensure you know it's up before reporting this example isn't working. We're going to concentrate on the same two web service methods, GetCityForecastByZIP and GetWeatherInformation. Defing the Application: The application setup is identical to the Weather1 version.  There are some improvements to the data that is displayed as part of this example though.  Now we are able to show the associated image along with each forecast line when using the Forecast By Zip feature.  We've also added the temperature Hi/Low values into the UI. Summary of Fundamental Changes In This Application The most fundamental change is that we're binding the UI to the Bean Data Controls instead of directly to the Web Service Data Controls.  This gives us much more flexibility to control the shape of the data and allows us to do caching of the data outside of the Web Service.  This way if your application is, say offline, your bean could still populate with data from a local cache and still show you some UI as opposed to completely failing because you don't have any connectivity. In general we promote this type of programming technique with ADF Mobile to insulate your application from any issues with network connectivity. What's different with this example? We have setup the Web Service DC the same way but now we have managed beans to process the data.  The following classes define the "Model" of our application:  CityInformation-CityForecast-Forecast, WeatherInformation-WeatherDescription.  We use WeatherBean for UI interaction to the model layer.  If you look through this example, we don't really do that much with the java code except use it to grab the image URL from the weather description.  In a more realistic example, you might be using some JDBC classes to persist the data to a local database. To have a good architecture it is always good to keep your model and UI layers separate.  This gets muddied if you start to use bindings on a page invoked from Java code and this java code starts to become your "model" layer.  Since bindings are page specific, your model layer starts to become entwined with your UI.  Not good!  To help with this, we've added some utility functions that let you invoke DC methods without having a binding and thus execute methods from your "model" layer without requiring a binding in your page definition.  We do this with the invokeDataControlMethod of the AdfmfJavaUtilities class.  An example of this method call is available in line 95 of WeatherInformation.java and line 93 of CityInformation.Java. What's a GenericType? Because Web Service Data Controls (and also URL Data Controls AKA REST) use generic name/value pairs to define their structure and don't have strongly typed objects, these are actually stored internally as GenericType objects.  The GenericType class is simply a property map of name/value pairs that can be hierarchical.  There are methods like getAttribute where you supply the index of the attribute or it's string property name.  Why is this important to know?  Because invokeDataControlMethod returns GenericType objects and developers either need to parse these GenericType objects themselves or use one of our helper functions. GenericTypeBeanSerializationHelper This class does exactly what it's name implies.  It's a helper class for developers to aid in serialization of GenericTypes to/from java objects.  This is extremely handy if you have a large GenericType object with many attributes (or you're just lazy like me!) and you just want to parse it out into a real java object you can use more easily.  Here you would use the fromGenericType method.  This method takes the class of the Java object you wish to return and the GenericType as parameters.  The method then parses through each attribute in the GenericType and uses reflection to set that same attribute in the Java class.  Then the method returns that new object of the class you specified.  This is obviously very handy to avoid a lot of shuffling code between GenericType and your own Java classes.  The reverse method, toGenericType is also available when you want to go the other way.  In this case you supply the string that represents the package location in the DataControl definition (Example: "MyDC.myParams.MyCollection") and then pass in the Java object you have that holds the data and a GenericType is returned to you.  Again, it will use reflection to calculate the attributes that match between the java class and the GenericType and call the getters/setters on those. Issues and Possible Improvements: In the next installment we'll show you how to make your web service calls asynchronously so your UI will fill dynamically when the service call returns but in the meantime you show the data you have locally in your bean fed from some local cache.  This gives your users instant delivery of some data while you fetch other data in the background.

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