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• How do you enable multi-core virtualization in Windows 8 Pro?

  - by Greg B

  I've just got a new Dell Vostro 470 with a quad core (8 threads) i7 3770 and I'm trying to run virtual machines on it, which works fine, except if I want to assign multiple cores to a VM. I've checked the bios which states Intel Virtualization Technology [Enabled], but both Hyper-V and VirtualBox will only allow me to assign a single core. If I run the Intel Processor Identification Utility on the host OS it tells me that Intel Virtualization Technology isn't supported by the processor, but according to the Intel website, it is. So whats going on? Have Dell clipped the i7's wings? Is there some config in Windows I need to change?

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• Checking whether product key will work with SBS 2003

  - by Rob Nicholson

  We've recently absorbed a small company who had a Dell PowerEdge server running SBS 2003. For some reason, the hard disks have been wiped. We have the product key though from the sticker on the side of the case but not the installation media: Win SBS Std 2003 1-2 CPU 5-CAL OEM software We do have a Dell labelled set of four CDs labelled SBS 2003 in our store and I've built a VM from this media but it doesn't prompt for the product key during install. Is there any way to ascertain whether this media will work with this product key without going through activation? I know one can activate several times but would prefer to check we've got the right media before doing this. Thanks, Rob.

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• How long do managed gigabit ethernet switches take to boot up?

  - by Warren P

  One critical drawback that I have found in researching managed-switches, and one that I have some past experience with is that anything with "lots" of firmware is going to have lots of issues associated with that firmware. We are in the middle of researching rackmount gigabit switches (48 port). It looks like for 48 ports, our only choice is managed switches (Dell, Cisco/Linksys,HP, etc). What I want to know, that I can not find out much about is the boot-time for various managed switches. If you own one, can you please answer with the model number, and the cold boot time in seconds. I have read online that Linksys (now Cisco) SRW series sometimes take almost 5 minutes before they are fully booted up, and that is an unacceptable cost for us. I particularly want to know about Dell PowerConnect managed switch bootup time (model 3548 and 5448), and would like to confirm the 5-minute boot time on the SRW2048 or similar model, and any HP ProCurve boot up times. The composite of all those figures ought to form an interesting overall performance picture.

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• Wireless Network Performance Issues

  - by colithium

  My brand new Dell XPS system has been running flawlessly except its abysmal download speeds. I have tried isolating every variable I could possibly think of but I can't figure out the problem. I've talked to Dell and Belkin without making progress (thought I'd try). Here are the speeds: Note that most of the time, upload speeds are actually much faster than download speeds (around 4.0 Mb/s which is better than most other devices on the network) It's not the ISP. The slowdown happens even when transferring files inside the network. Plus every other wireless device gets approximately this: It's not the wireless router. It's a Lynksis WRT160N v1 with the latest firmware (1.02.2). Plus everything else connected to it has normal speeds. It's not the browser. Speeds are the same in IE, FF, and when transferring files with Windows between computers. It's not the wireless adapter. I've tried a Belkin N Wireless USB Adapter (which works fine on another computer) and a Dell Wireless Draft 802.11n WLAN Mini-Card. They have the same slow speeds when connected to the problem computer. It's not the adapter connection. One adapter used USB and the other is a Mini-Card. It's not antenna placement. With the same antenna position and the same device, I get different speeds when connected to the problem computer vs a good computer. Plus everything reports the connection speed as at least 11Mbps and good signal strength. I've tried disabling IPv6 since it sometimes causes weird problems. I've tried disabling Windows Firewall/anti-virus. I've ensured the computer has updated drivers for both adapters. I've ensured that Windows is up to date and so is the BIOS. For the USB adapter I ensured that that USB port functioned at normal speeds with other USB devices. What else could it possibly be? I finally received my copy of Windows 7 and will be trying that. I'd rather not install Windows 7 because of a particular program that will stop working so a solution besides that is welcome. Specs: Vista x64 Core i7 920 6GB RAM 500GB HD GTX 260

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• Reinstalling a fresh Windows 8 on my new laptop

  - by AlexV

  OK I have a new Dell (Inspiron 15R 5520) laptop that came with Windows 8 pre-installed. I'm really not a fan of pre-installed Windows since they are bundled with tons of softwares I don't want and settings I don't like. I would like to reinstall it myself with a fresh installation. I have bought Windows 8 Pro OEM already for my desktop computer and it came with the usual OEM sticker with the Windows serial on it. Now my new laptop only have a Windows 8 logo sticker on it with no serial on it. After some research it seems it's normal. Now, can I format my laptop and install Windows 8 (not pro) from my Windows 8 Pro OEM DVD? I ask because when I installed Windows 8 Pro it asked for the serial (which was found on the sticker). I'm wondering if the same DVD will detect the serial on the BIOS of my new laptop or I need a special Dell DVD for that?

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• Network card dies when trying to wake up laptop from sleep

  - by Bugmaster

  I have a Dell XPS 1640 laptop (aka Dell Studio XPS 16), running Vista. Whenever the laptop wakes up from sleep, my Broadcomm LAN card immediately dies. Any attempt to access it completely locks up whichever program I use to access it. There appears to be no way to re-awaken the card, other than rebooting; note that Vista does not even shut down properly if some program is waiting for the card. So far, I have tried the following: Disabled the "allow your computer to shut down this device to save power" in the device properties. This had no effect. Attempted to disable and then enable the card in the device properties. No effect. Tried ipconfig /renew: this locks up ipconfig to the point where I can't even kill its process. Force-install updated drivers from broadcomm: no effect. Does anyone have any other ideas ?

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• What hardware makes a good MongoDB Server ? Where to get it ?

  - by João Pinto Jerónimo

  Suppose you're on dell.com right now and you're buying a server to run your MongoDB database for your small startup. You will have to handle literally tens of thousands of writes and reads per minute (but small objects). Would you go for 2 processors ? Invest more on RAM ? I've heard (correct me if I'm wrong) MongoDB handles the most it can on the RAM and then flushes everything to the disk, in that case I should invest on a CPU with a large L2 cache, probably 40GB of RAM and a solid state drive.. right ? Would I be better off with a high end (~$11,309, 2 expensive processors, 96GB of RAM) server or 2x(~$6,419, 2 expensive processors, 12GB of RAM) servers ? Is Dell ok or do you have better sugestions ? (I'm outside the US, on Portugal)

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• RGB to DVI adapter not working for Projector-to-PC

  - by user897052

  We have a wall-mounted projector (dell 4320) with VGA In and the other end of the cable is RGB. We have an RGB to DVI-I adapter (w/ DIP switches) inorder to plug the cable into a PC (video card has 1 VGA and 1 DVI-I port). We had no problems until recently, when the PCs hard drive crashed. After re-imaging the PC, the computer no longer "sees" the projector (the computer doesn't detect the projector as a second monitor anymore). The PC is an older Dell with an after-market video card and runs win XP. I also tried it on a new HP box (win 7), but had to add a DVI-I to DVI-D adapter. Any ideas?

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• EMC CX3-10c Fault Condition won;t clear

  - by ITGuy24

  We have an old CX3-10c from Dell that had both Standby Power Supplies (SPS) fail. This obviously caused a fault on the system and disabled the cache. We have replaced the SPS's and they test fine as do all other components. Problem is there is still a fault on the "Enclosure SPE [SPE3]" despite all the component in the enclosure showing as good. I was on the line with Dell Gold support for 3 hours yesterday, they have had me restart the SPs multiple times, as well as reseat the power supplies, even shutdown the system completely and power it back on. All to no avail. Fault remains and cache cannot be re-enabled so long as the Fault is present. Any suggestions on clearing this erroneous fault?

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• Windows 8 - Synaptics driver - Mouse keeps freezing

  - by KickAss

  I have Win-8 Pro installed on my Dell XPS. This has Synaptic PS/2 Port TouchPad. As I upgraded the Laptop from Win7 to Win8 all my factory Mouse software (along with other preinstalled software) was all deleted. So for the mouse, I installed Windows 8/7/XP/Vista 64/32-bit Edition v16.3.15.1. Problem - every few seconds (or minutes at times), the mouse freezes. Windows is still working, it's just the mouse. I have to wait 5-15 seconds before the mouse works again. I thought this was because the Synaptic Driver I am installing is not Win-8 compatible but this is not the case. It seems the mouse freezes when Windows is working, loading or opening new programs/windows. I have the same problem in my other Laptop which has upgraded Win8 pro. This is a Dell Studio. What's causing this?

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• Why PowerConnect and Juniper are so rare ? Why do enterprises stick with Cisco ?

  - by Kedare

  Hello ! I have a little question, I'm actually studing in IT in France, and when looking on alternative on the very [...] very expensive Cisco equipment, I've found Juniper and DELL PowerConnect pretty attractive on features and price, but I rarely see something else than the classics Cisco/LinkSys, HP Procurve and Netgear.. Why it's so rare to find those switch ? They looks really great but... I've never seen any Juniper or Powerconnect... Why do enterprises stick with the expensive Cisco ? I've tried to find how to buy both, it's quite easy with PowerConnect, everything is on the DELL website, but it looks it's very hard to find Juniper equipment in France :( Thank you !

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• Grub os-probe showing deleted Windows installation

  - by Sanjay

  I recently purchased a Dell Vostro notebook with Ubuntu Netbook edition 10.04 pre-installed. I tried adding a partition and installed Windows XP but it didn't work out due to too many partitions in the system already. Now I have restored the laptop to factory setting using Dell Utility partition and the Windows partition is completely deleted, however my grub2 still shows Windows on /dev/sda2 sudo os-probe Microsoft Windows XP Professional (on /dev/sda2) Any ideas how to remove it from grub? I know I can remove /etc/grub.d/30_os-probe but I am more interested in why os-probe is showing the deleted partition.

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• Solaris 10 5/09 can't find SATA disk

  - by anon

  We need to run standard Solaris 10 on a few development servers (Dell 530s) because we can't get a commercial application running on OpenSolaris (we're still trying). However, we are finding that sometimes when Solaris 10 goes to do the install, after setup screens, it can't find the SATA drive. We tried the BIOS setting described here: BigAdmin On some Dells 530s, Solaris GA installs fine, but on others it doesn't. OpenSolaris always installs. Is there some way we can determine (eg. installing OpenSolaris and examining the SATA driver used) what OpenSolaris detected and use some option or driver from it to get Solaris 10 installed on our development Dell servers?

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• Corrupt Windows 7, Chkdsk finds errors continuously after multiple tries

  - by mj_

  My Windows 7 instance is all corrupt on my Dell XPS laptop (my kid hibernated it as it was starting). I got the Windows 7 installation disc and I try to repair the installation. The repair goes through and it says done but it doesn't know if it repaired successfully. It just says reboot. I can also open a command line and I run chkdsk /F manually in there. What's strange is that I've run it 20 times and chkdsk claims that it fixes stuff every time. Eventually it stops and I reboot. Much to my chagrin, my machine is still broken. Chkdsk gives an error at the end that it can't write a log file. I've also run a full diagnostic using the Dell diagnostic tools. The tools say that everything is okay. Any suggestions regarding what I should do next? Any help appreciated. mj

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• Why is my iPhone WIFI so slow at home?

  - by John Fouhy

  When my iPhone is connected to my home wireless network, the internet is unusably slow. I installed the speedtest.net application; here are some results from tonight: Down: 0.0kB/s, Up: 0.0kB/s, ping: 2230ms Down: 2.5kB/s, Up: 40.5kB/s, ping: 2182ms Down: 0.0kB/s, Up: 20.0kB/s, ping: 197ms For comparison, here is the result from my iMac to the same server, which is on the same wireless network (and has no wired connection): Down: 139kB/s, Up: 53.8kB/s, ping: 182ms Neither my iMac nor the Dell laptop also on the network have experienced the wifi problems I get with my iPhone. On the other hand, I tried browsing a website on the wireless network at work with no problems. EDIT: SpeedTest at work gives me 156kB/s down. EDIT2: Girlfriend (owner of the Dell) reports actually the internet is sometimes very slow. Perhaps there is more going on. No problems with my iMac. My router is a ASUS WL-500g Premium V2 running OpenWrt Kamikaze with X-Wrt Extensions 8.09.

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• Jumbo Frames, ISCSI and ESXi

  - by vlannoob

  I have enabled Jumbo Frames (9000) in ESXi for all my vmNICs, vmKernels, vSwitches, iSCSI Bindings etc - basically anywhere in ESXi where it has an MTU settings I have put 9000 in it. The ports on the switches (Dell PowerConnects) are all set for Jumbo Frames. I have a Dell MD3200i with 2 controllers, each with 4 ports for iSCSI. Each of these ports is set to Jumbo Frames (9000) as well. So now the questions: Do I need to log into each Windows Server VM I am running and delve into the NIC properties and manually set it to Jumbo Frames in the NIC properties in the device Manager as well? Whats the best way of testing that Jumbo Frames are indeed working as intended?

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• Mouse(s) double clicks instead of single click (its not the mouse)

  - by Iznogood

  I am aware of this very similar question: But I have tried with 3 different mouses and everyone of them exibit the same behavior. Simple enough, 1 out of 3 times I get a double click when single clicking). I searched the net a lot about this problem and have yet to find a solution. I have tried: 1- switch to another mouse 2- uninstall the mouse drivers + reboot 3- I do not have any special mouse drivers/software like intellisense and logitecs to uninstall. 4- verified that I was not in fact on some setting that says open files with single click. 5- everything is up to date including a antivirus 6- Installed fresh drivers from dell's website It is a dell vostro 260 computer running windows 7 pro 64. edit: added a 6th thing I tried. edit2: tried reinstalling every windows update I could find nothing Boss just said he'd buy me a logitech mouse hoping the drivers will fix my problems. Hopefuly!

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• Best technique for reusing a Windows system image across configurations

  - by Martin Wiboe

  We are a small company that provides solutions for ventilation systems. Part of the solution is a "controller" which communicates with the ventilation equipment. These controllers are simply Dell computers that come with our Windows 7 system image on them and sometimes some special hardware. We typically do a batch of 10 controllers at a time. We have been using Norton Ghost to apply the system image, but this process breaks because Dell changes the system configuration often, and our Windows image now does not contain the correct drivers. This is especially a problem when they change the RAID controller. To improve this, I see 2 options: use some kind of virtualization and install a hypervisor on each PC. This would solve the driver problem, but probably cause trouble with our special hardware. use some method of adding the proper drivers to our Windows image in offline mode. I haven't got much experience in either of these approaches. How would you solve our problem?

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• Video problem with Windows 7 Games

  - by Jordan 1GT

  I have a Dell xps M1330 which originally ran Vista, but I upgraded to Windows 7. When I try to run a Win 7 game like spider solitaire I receive the following message: "The game is running in software rendering mode. Hardware acceleration is either disabled or not supported by your video card driver which could slow down game performance. Make sure you have the latest video card driver installed and that hardware acceleration is turned on." I confirmed that hardware acceleration is turned on. When I go to Dell's site, I'm told there is no later video driver. When I run the game it runs very choppy. I wouldn't care, but I loaded a .pptx file which is doing strange things in normal view and I suspect may be related to the same video problem. Any ideas?

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• user profile cannot be loaded in Windows 7

  - by alex

  so I wake up this morning and my mother drops the Dell laptop. She starts it up and no desktop icons appear. I take a look (mind you I'm not totally awake yet), go to start menu, click a button (I forgot which one) and a window box pops up saying something a bout the hardrive (I think it might have said cannot be located) she's crying right now and waiting until 10 to take it to bestbuy. she wont let me touch the dell either. could this be because of the drop or from torrents (which never was a problem)? please help.

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• Setting Screen Resolution for Extended Display on Windows 8

  - by ptamzz

  I'm using a Dell Inspiron laptop with Windows 8 Developers Preview. I've connected a second screen (some Dell 22 inch one) and have been using it with 'Extend these displays' options in the Screen Resolution settings. It use to be all fine but yesterday I changed my VGA cable to the 2nd monitor and since then the resolution of the 2nd monitor is not setting properly. Earlier, while auto detecting the monitor, the right resolution use to appear but now, as you can see from the attached image, none of the resolution in the drop down fits with the right proportion. So how do I set the right screen resolution. (I think the right one is 1680 x 1050 which is not there in the list)

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• Anyone have any experience with bargain laptop batteries?

  - by chris

  I've got an oldish D820 that's got a 100% dead battery. I know that I could, in theory, take it apart and replace bad cells in the battery. I'm not really comfortable with doing that. I also know that there are various places that sell replacement batteries for 20% to 80% of the cost that Dell would charge. Does anyone have any experiences with buying more than a couple of these off-brand batteries? If a battery goes boom, it could be really ugly, so I'd rather not risk it, but at the same time, the dell batteries are really expensive... Any opinions on these ebay / off-brand battery vendors? Thanks!

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• How do laptop battery voltages affect runtime?

  - by Bigbio2002

  I ordered a new battery for my faithful XPS M1710. I'm not sure of the voltage of the battery I have now, but the new one that the Dell rep got me (after 3-4 times confirming my phone number and laptop model number) is 14.8v. I was a bit concerned about potential incompatibilities (as most of the other compatible batteries listed were 11.1v), but I figure that there's no way that Dell would "recommend" batteries that wouldn't work or fry your system. Now, my question is, how does voltage affect battery life? If we assume the needed power draw to be constant, a higher voltage would indicate less amperage needed, therefore the battery would last longer before running out, yes? Or am I missing something? For reference: P=I*V P = power I = current V = voltage (duh)

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• Trouble with external monitor under Windows 7 on MacBook Pro Boot Camp

  - by Colm

  I'm running Windows 7 32-bit on a mid-2010 15" MacBook Pro Intel Core i5 under Boot Camp. I've had trouble getting it to work with my second display and searching Google for an appropriate answer has failed me. I'm on the latest version of Boot Camp - 3.2 - and have updated the drivers for the NVIDIA GeForce GT 330M. The monitor is connected via a VGA cable, and is a Dell ST2410. The monitor is recognised by Windows, which knows it's a Dell and its resolution. The desktop should be extended onto the second monitor - however nothing is showing. It remains black, though it doesn't show a lack of signal coming through which I would have expected. Any ideas what's wrong?

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• Problems with Black Box KVM

  - by MrWizard54

  I just recieved a shipment of equipment orderd by my predicessor that includes brand new Dell Optiplex 990 computers, with standard mice and keyboards. Also included were Black Box ServSwitch Secure KVMs. I've worked with KVMs before and hypothetically they should be the easiest thing in the world to deal with, plug it all together, push the button, go. However, for the life of me I can't get the computers to recognize the mouse or keyboard when plugged into the KVM. We've seen this with multiple KVMs across the order. Any one know what I'm missing? Computers are all Dell 990 with Windows 7.

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