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• Tools for Enterprise Architects: OmniGraffle for iPad?

  - by pat.shepherd

  Well, I have to admit to being a bit of an Apple fan and, of course, and early adopter of gadgets and technology in general.  So, when FedEx showed up with my iPad 3G last week, I was a kid in a candy store.  One of the apps that my “buy finger” was hovering over for a while (like all of 3 days) was Omnigraffle for the iPad.  I imagined that it would be very cool to use this with a customer’s EA’s to sketch out Business, Application, Information and Technology architectures.  Instead of using the blackboard, this seemed to offer promise as a white-boarding tool with obvious benefits over a traditional white-board.  I figured I’d get a VGA adapter, plug it into the customer’s projector and off we would go with a great JAD tool.  The touch pad approach offered an additional hands-on kind of feel. So, I made the $49.99 purchase + the $29.99 VGA adapter and tried to give it a go.  Well, I was both pleasantly and unpleasantly surprised.  It is both powerful and easy to use.  There are great stencils included for shapes, software icons, Visio shapes, and even UML notation.  There is even a free-hand tool that works well.  I created some diagrams pretty quickly.   The one below was just a test and took all of 10 minuets to do. The only problem was that Onmigraffle does not recognize the VGA output, so I was stopped dead in my tracks, as it were.  My use case was as a collaborative diagramming tool with other architects, though I can still use it off line.  I called Omnigraffle and they said that VGA support is on the feature request list so, hopefully, in a short amount of time, I can use the tool as I envisioned.   Review: Criteria Result Is it fun? Yes Is it Useful? Yes Does it Show Promise? Yes Did the VGA Output Work? No File/diagram Formats PDF, Onmigraffle proprietary, image   Quick Sample:     OmniGraffle for iPad - Products - The Omni Group

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• Updating My Online Boggle Solver Using jQuery Templates and WCF

  With WebForms, each ASP.NET page's rendered output includes a <form> element that performs a postback to the same page whenever a Button control within the form is clicked, or whenever the user modifies a control whose AutoPostBack property is set to True. This model simplifies web page development, but carries with it some costs - namely, the large amount of data exchanged between the client and the server during a postback. On postback the browser sends the values of all of its form fields (including hidden ones, like view state, which may be quite large) to the server; the server then sends back the entire contents of the web page. While there are some scenarios where this amount of information needs to be exchanged, in many cases the user has performed some action that requires far less information to be exchanged. With a little bit of forethought and code we can have the browser and server exchange much less data, which leads to more responsive web pages and an improved user experience. Over the past several weeks I've been writing an article series on accessing server-side data from client script. Rather than rely solely on forms and postbacks, many websites use JavaScript code to asynchronously communicate with the server in response to the page loading or some other user action. The server, upon receiving the JavaScript-initiated request, returns just the data needed by the browser, which the browser then seamlessly integrates into the web page. There are a variety of technologies and techniques that can be employed to provide both the needed server- and client-side functionality. Last week's article, Using WCF Services with jQuery and the ASP.NET Ajax Library, explored using the Windows Communication Foundation, or WCF, to serve data from the web server and showed how to consume such a service using both the ASP.NET Ajax Library and jQuery. In a previous 4Guys article, Creating an Online Boggle Solver, I built an application to find all solutions in a game of Boggle. (Boggle is a word game trademarked by Parker Brothers and Hasbro that involves several players trying to find as many words as they can in a 4x4 grid of letters.) This article takes the lessons learned in Using WCF Services with jQuery and the ASP.NET Ajax Library and uses them to update the user interface for my online Boggle solver, replacing the existing WebForms-based user interface with a more modern and responsive interface. I also used jQuery Templates, a JavaScript-based templating library that is useful for displaying the results from a server-side service. Read on to learn more! Read More >

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• Mixing Forms and Token Authentication in a single ASP.NET Application

  - by Your DisplayName here!

  I recently had the task to find out how to mix ASP.NET Forms Authentication with WIF’s WS-Federation. The FormsAuth app did already exist, and a new sub-directory of this application should use ADFS for authentication. Minimum changes to the existing application code would be a plus ;) Since the application is using ASP.NET MVC this was quite easy to accomplish – WebForms would be a little harder, but still doable. I will discuss the MVC solution here. To solve this problem, I made the following changes to the standard MVC internet application template: Added WIF’s WSFederationAuthenticationModule and SessionAuthenticationModule to the modules section. Add a WIF configuration section to configure the trust with ADFS. Added a new authorization attribute. This attribute will go on controller that demand ADFS (or STS in general) authentication. The attribute logic is quite simple – it checks for authenticated users – and additionally that the authentication type is set to Federation. If that’s the case all is good, if not, the redirect to the STS will be triggered. public class RequireTokenAuthenticationAttribute : AuthorizeAttribute {     protected override bool AuthorizeCore(HttpContextBase httpContext)     {         if (httpContext.User.Identity.IsAuthenticated &&             httpContext.User.Identity.AuthenticationType.Equals( WIF.AuthenticationTypes.Federation, StringComparison.OrdinalIgnoreCase))         {             return true;         }                     return false;     }     protected override void HandleUnauthorizedRequest(AuthorizationContext filterContext)     {                    // do the redirect to the STS         var message = FederatedAuthentication.WSFederationAuthenticationModule.CreateSignInRequest( "passive", filterContext.HttpContext.Request.RawUrl, false);         filterContext.Result = new RedirectResult(message.RequestUrl);     } } That’s it ;) If you want to know why this works (and a possible gotcha) – read my next post.

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• It is CX a new concept?

  - by Isabel F. Peñuelas

  The Marketing Industry and the Web Industry are talking about CX since some time. However it is only very recently that the concept has reached some common meaning accepted by the analysts’ and the IT community. The new CX model depends on two previous facts: the expansion of the social media, and the impact of the new advanced features of mobile devices regarding brand-customer interaction. CXsers vs UXers First there is some need of disambiguity between User Experience and Customer Experience. User Experience -UX, is a much well established concept related with the design of user interactions for particular devices. UX people are interested on multiple touch points of digital interfaces while CX people are interested on all kind of interfaces including physical ones. UX is an evolution of Web Usability, while CX is a marketing concept. UX is an instrument of User Experience. CX in fact is all about Connections and Interactions. Connections Dan Draper, the creative director Mad Men, understands very well that to market effectively means to connect with people, and the best way to connect to people is to use the connections people have with other people: understanding Social Media connections and taking the customer pulse of customers on those medias, and are strong facilitators of CX strategies.  Interactions We can very simply define CX as the relationship that a customer establishes with a brand through multiple touch points (interactions, channels) through the entire life cycle of his relationship- direct or indirect with the brand. Interactions can be grouped on Customer Journeys through multiple touch points defined as the path a customer follows to achieve a goal. Processes A customer journey today usually starts at the moment he surfs the Web, then he takes a purchase decision; purchases the product;  request a particular service and finally recommends or do not recommends the product.  Customer Journeys are processes, and to analyze customer journeys there exists today a broad offering of modern Customer Journey tools very similar actually to the use cases or UML activity diagrams for IT systems design. As a summary CX is nothing more and nothing less than applying process analysis methods for better understanding how to create value through customer interactions across the multiple user´s touch points with the brand.

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• SmartView 11.1.2.2.103 - Support for MS Office 64 added

  - by THE

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 (thanks to Nancy, who shared this with me)  New for Smart View v11.1.2.2.103, Patch 14362638,   Microsoft Office 64-bit is now supported:  Information for 64-Bit Microsoft Office Installations: In this release, Smart View supports the 64-bit version on Microsoft Office. If you use 64-bit Office, please note the following: Oracle provides separate Smart View installation files for 64-bit and 32-bit Office systems. . smartview-x64.exe is the file for 64-bit Office installations. smartview.exe is the file for 32-bit Office installations. The 64-bit version of Smart View pertains only to the 64-bit version of Microsoft Office and not to the version of the operating system. Customers with 64-bit operating systems and the 32-bit version of Microsoft Office should install the 32-bit version of Smart View. You cannot install the 64-bit version of Smart View from EPM Workspace (13530466). Although Planning Offline is supported for 64-bit operating systems, it is not supported for 64-bit Smart View installations. If you use Planning Offline with Smart View, you must use the 32-bit version of Smart View and the 32-bit version of Microsoft Office. In 64-bit versions of Excel 2010 SP1, the presence of Smart View functions may cause Excel to terminate abruptly and may prevent Copy Data Point and Paste Data Point functions from working. This is a Microsoft issue, and a service request has been filed with Microsoft. Workaround: Until the Microsoft fix, use the 32-bit version of Smart View. (13606492) The Smart View function migration utility is not supported on 64-bit Office. (14342207) /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";}

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• Partial Submit vs. Auto Submit

  - by Frank Nimphius

  Partial Submit ADF Faces adds the concept of partial form submit to JavaServer Faces 1.2 and beyond. A partial submit actually is a form submit that does not require a page refresh and only updates components in the view that are referenced from the command component PartialTriggers property. Another option for refreshing a component in response to a partial submit is call AdfContext.getCurrentInstance.addPartialTarget(component_instance_handle_goes_here)in a managed bean. If a form contains required fields that the user left empty invoking the partial submit, then errors are shown for each of the field as the full form gets submitted. Autosubmit An input component that has its autosubmit property set to true also performs a partial submit of the form. However, this time it doesn't submit the entire form but only the component that triggers the submit plus components referenced it in their PartialTriggers property. For example, consider a form that has three input fields inpA, inpB and inpC with autosubmit=true set on inpA and required=true set on inpB and inpC. use case 1: Running the view, entering data into inpA and then tabbing out of the field will submit the content for inpA but not for inpB and inpC. Further more, none of the required field settings on inpB and inpC causes an error. use case 2: You change the configuration of inpC and set its PartialTriggers property to point to the ID of component inpA. When rerunning the sample, entering a value into inpA and tabbing out of the field will now submit the inpA and inpC fields and thus show an error for the missing required value on inpC. Internally, using autosubmit=true on an input component sets the event root to just this field, which good to have in case of dependent field validation or behavior. The event root can extended to include other components by using the Partial Triggers property on these components to point to the input field that has autosubmit=true defined. PartialSubmit vs. AutoSubmit Partial submit set on a command component submits the whole form and leaves it to the developer to decide which UI component is refreshed in response. Client side required field validation (as well as the server side equivalent) is not disabled by executed in this scenario. Setting immediate=true on the command item to skip validation doesn't help as it would also skip the model update. Auto submit is a functionality on the input components and also performs a partial form submit. However, in addition an event root is defined that narrows the scope for the submitted data and thus the components that are validated on the request. To read more about this topic, see: http://docs.oracle.com/cd/E23943_01/web.1111/b31973/af_lifecycle.htm#CIAHCFJF

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• Interconnect nodes in a Java distributed infrastructure for tweet processing

  - by David Moreno García

  I'm working in a new version of an old project that I used to download and process user statuses from Twitter. The main problem of that project was its infrastructure. I used multiple instances of a java application (trackers) to download from Twitter given an specific task (basically terms to search for), connected with a central node (a web application) that had to process all tweets once per day and generate a new task for each trackers once each 15 minutes. The central node also had to monitor all trackers and enable/disable them under user petition. This, as I said, was too slow because I had multiple bottlenecks, so in this new version I want to improve the infrastructure and isolate all functionalities in specific nodes. I also need a good notification system to receive notifications for any node. So, in the next diagram I show the components that I'll need in this new version: As you can see, there are more nodes. Here are some notes about them: Dashboard: Controls trackers statuses and send a single task to each of them (under user request). The trackers will use this task until replaced with a new one (if done, not each 15 minutes like before). Search engine: I need to store all the tweets. They are firstly stored in a local database for each tracker but after that I'm thinking on using something like Elasticsearch to be able to do fast searches. Tweet processor: Just and isolated component with its own database (maybe something like the search engine to have fast access to info generated by the module). In the future more could be added. Application UI: A web application with a shared database with the Dashboard (mainly to store users information and preferences). Indeed, both could be merged into a single web. The main difference with the previous version of the project is that now they will be isolated and they will only show information and send requests. I will not do any heavy task in them (like process tweets as I did before). So, having this components, my main headache is how to structure all to not have to rewrite a lot of code every time I need to access any new data. Another headache is how can I interconnect nodes. I could use sockets but that is a pain in the ass. Maybe a REST layer? And finally, if all the nodes are isolated, how could I generate notifications for each user which info is only in the database used by the Application UI? I'm programming this using Java and Spring (at least I used them in the last version) but I have no problems with changing the language if I can take advantage of a tool/library/engine to make my life easier and have a better platform. Any comment will be appreciated.

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• How to deal with malicious domain redirections?

  - by user359650

  It is possible for anybody to buy a domain name containing negative terms and point it to someone's website in order to damage their reputation. For instance someone could buy the domain child-pornography.com and point it to the address 64.34.119.12 which is the address behind stackoverflow.com and people navigating to the domain in question would end up visualizing content from StackExchange which would be detrimental to StackExchange's image. To illustrate this, I added the entry 64.34.119.12 child-pornography.com to my /etc/hosts file and tested. Here is what I obtained: I personally found this user experience terrible as someone could think that Stack Exchange are in favor of child pornography and awaiting support from the community to create a Q&A site about it. I tested with other websites and experienced other behaviors that I would categorize as follows: 1 - Useful 404 page (happens with stackoverflow.com): For me the worst way of handling this as the image of the targeted website is directly associated with the offending domain. The more useful the 404 page, the bigger the impression that the targeted website would be willing to help with child pornography. 2 - Redirection (happens with microsoft.com): For instance when accessing child-pornography.com you get redirected to www.microsoft.com. It isn't as bad as above as the offending domain name never appears alongside the targeted website's content, but still bad in my opinion as it gives the impression the targeted website bought the offending domain and redirected it to their website to get more traffic. 3 - Server error (happens with lemonde.fr): You get an error from the webserver which page doesn't contain any content that can be associated with the targeted website (e.g. default Apache 404 page, completely blank page). I believe that is good as the identify of the targeted website isn't revealed. Above are the various behaviors I experienced, but I also thought about a fourth way of dealing with this which is described below. 4 - Disclaimer page (haven't found any website implementing that technique): Display a message such as : "You ended here because someone bought and linked the child-pornography.com domain to our website. We do not own this domain and do not associate ourselves with it. This request has been logged by our servers and we will raise this issue with the competent authorities to have this domain taken down. If you want to access our website, please click here." The good thing about this method is that it can be implemented at application layer (good if you don't have control over web server which happens with some hosting solutions), allows you to protect yourself from any liability, and offer the visitor to be redirected to your own website. Which of the above options would you implement to deal with malicious domain linking (IMO only options 3 and 4 are worth considering) ?

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• Pretty URL in ADF Faces of JDeveloper 11.1.2.2

  - by Frank Nimphius

  Many features planned for Oracle JDeveloper 12c find their way into current releases of Oracle JDeveloper 11g R1 and JDeveloper 11g R2. One example of such a feature is "pretty URL" - or "clean URL" as the Oracle JDeveloper 11g R2 (11.1.2.2) documentation puts it. "A.2.3.24 Clean URLs Historically, ADF Faces has used URL parameters to hold information, such as window IDs and state. However, URL parameters can prevent search engines from recognizing when URLs are actually the same, and therefore interfere with analytics. URL parameters can also interfere with bookmarking. By default, ADF Faces removes URL parameters using the HTML5 History Management API. If that API is unavailable, then session cookies are used.You can also manually configure how URL parameters are removed using the context parameter oracle.adf.view.rich.prettyURL.OPTIONS. Set the parameter to off so that no parameters are removed. Set the parameter to useHistoryApi to only use the HTML5 History Management API. If a browser does not support this API, then no parameters will be removed. Set the parameter to useCookies to use session cookies to remove parameters. If the browser does not support cookies, then no parameters will be removed." See: http://docs.oracle.com/cd/E26098_01/web.1112/e16181/ap_config.htm#ADFUI12856 So basically, what this part in the documentation says is: In JDeveloper 11g R2 (11.1.2.2), Oracle ADF Faces automatically removes its internally used dynamic parameters from the URL You can influence the setting with the prettyURL.OPTIONS context option, which however is not recommended you to do because the default behavior is able to detect if the browser client supports HTML 5 History management or not. In the latter case it the uses a session cookie and if this doesn't work, falls back to the "old" URL parameter adding. The information that is not so explicit and clearly mentioned in the documentation is that this is only for ADF Faces parameters (such as _afrLoop, Adf-Window-Id, etc.), but not the ADF controller token (_adf.ctrl-state)! Removing the ADF controller token is an enhancement request that will be implemented in Oracle JDeveloper 12c

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• Questions about identifying the components in MVC

  - by luiscubal

  I'm currently developing an client-server application in node.js, Express, mustache and MySQL. However, I believe this question should be mostly language and framework agnostic. This is the first time I'm doing a real MVC application and I'm having trouble deciding exactly what means each component. (I've done web applications that could perhaps be called MVC before, but I wouldn't confidently refer to them as such) I have a server.js that ties the whole application together. It does initialization of all other components (including the database connection, and what I think are the "models" and the "views"), receiving HTTP requests and deciding which "views" to use. Does this mean that my server.js file is the controller? Or am I mixing code that doesn't belong there? What components should I break the server.js file into? Some examples of code that's in the server.js file: var connection = mysql.createConnection({ host : 'localhost', user : 'root', password : 'sqlrevenge', database : 'blog' }); //... app.get("/login", function (req, res) { //Function handles a GET request for login forms if (process.env.NODE_ENV == 'DEVELOPMENT') { mu.clearCache(); } session.session_from_request(connection, req, function (err, session) { if (err) { console.log('index.js session error', err); session = null; } login_view.html(res, user_model, post_model, session, mu); //I named my view functions "html" for the case I might want to add other output types (such as a JSON API), or should I opt for completely separate views then? }); }); I have another file that belongs named session.js. It receives a cookies object, reads the stored data to decide if it's a valid user session or not. It also includes a function named login that does change the value of cookies. First, I thought it would be part of the controller, since it kind of dealt with user input and supplied data to the models. Then, I thought that maybe it was a model since it dealt with the application data/database and the data it supplies is used by views. Now, I'm even wondering if it could be considered a View, since it outputs data (cookies are part of HTTP headers, which are output)

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• iwlwifi on lenovo z570 disabled by hardware switch

  - by Kevin Gallagher

  It was working fine with windows 7. The hardware switch is not disabled. I've toggled it back and forth dozens of times. The wifi light never turns on and it always lists as hardware disabled. I have the latest updates installed. I've been searching for solutions, but none of them seem to work for me. I've tried removing acer-wmi. I've tried setting 11n_disable=1. I've tried resetting the bios. I've tried using rfkill to unblock (only removes soft block). I've rebooted dozens of times. The wifi light turns off as soon as grub loads. Edit: I have a usb edimax wireless nic. It shows hardware disabled as well (although rfkill lists as unblocked). If I unload iwlwifi the usb nic works fine. uname -a `Linux xxx-Ideapad-Z570 3.2.0-55-generic #85-Ubuntu SMP Wed Oct 2 12:29:27 UTC 2013 x86_64 x86_64 x86_64 GNU/Linu`x rfkill list 19: phy18: Wireless LAN Soft blocked: no Hard blocked: yes dmesg [43463.022996] Intel(R) Wireless WiFi Link AGN driver for Linux, in-tree: [43463.023002] Copyright(c) 2003-2011 Intel Corporation [43463.023107] iwlwifi 0000:03:00.0: PCI INT A -> GSI 17 (level, low) -> IRQ 17 [43463.023190] iwlwifi 0000:03:00.0: setting latency timer to 64 [43463.023253] iwlwifi 0000:03:00.0: pci_resource_len = 0x00002000 [43463.023257] iwlwifi 0000:03:00.0: pci_resource_base = ffffc900057c8000 [43463.023261] iwlwifi 0000:03:00.0: HW Revision ID = 0x0 [43463.023797] iwlwifi 0000:03:00.0: irq 43 for MSI/MSI-X [43463.024013] iwlwifi 0000:03:00.0: Detected Intel(R) Centrino(R) Wireless-N 1000 BGN, REV=0x6C [43463.024250] iwlwifi 0000:03:00.0: L1 Enabled; Disabling L0S [43463.045496] iwlwifi 0000:03:00.0: device EEPROM VER=0x15d, CALIB=0x6 [43463.045501] iwlwifi 0000:03:00.0: Device SKU: 0X50 [43463.045504] iwlwifi 0000:03:00.0: Valid Tx ant: 0X1, Valid Rx ant: 0X3 [43463.045542] iwlwifi 0000:03:00.0: Tunable channels: 13 802.11bg, 0 802.11a channels [43463.045744] iwlwifi 0000:03:00.0: RF_KILL bit toggled to disable radio. [43463.047652] iwlwifi 0000:03:00.0: loaded firmware version 39.31.5.1 build 35138 [43463.047823] Registered led device: phy18-led [43463.047895] cfg80211: Ignoring regulatory request Set by core since the driver uses its own custom regulatory domain [43463.048037] ieee80211 phy18: Selected rate control algorithm 'iwl-agn-rs' [43463.055533] ADDRCONF(NETDEV_UP): wlan0: link is not ready nm-tool State: connected (global) - Device: wlan0 ---------------------------------------------------------------- Type: 802.11 WiFi Driver: iwlwifi State: unavailable Default: no HW Address: 74:E5:0B:4A:9F:C2 Capabilities: Wireless Properties WEP Encryption: yes WPA Encryption: yes WPA2 Encryption: yes Wireless Access Points lshw -C network *-network DISABLED description: Wireless interface product: Centrino Wireless-N 1000 [Condor Peak] vendor: Intel Corporation physical id: 0 bus info: pci@0000:03:00.0 logical name: wlan0 version: 00 serial: 74:e5:0b:4a:9f:c2 width: 64 bits clock: 33MHz capabilities: pm msi pciexpress bus_master cap_list ethernet physical wireless configuration: broadcast=yes driver=iwlwifi driverversion=3.2.0-55-generic firmware=39.31.5.1 build 35138 latency=0 link=no multicast=yes wireless=IEEE 802.11bg resources: irq:43 memory:f1500000-f1501fff lspci 03:00.0 Network controller: Intel Corporation Centrino Wireless-N 1000 [Condor Peak]

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• Oracle Customer Success Forum - Batesville - Oracle Sales Cloud - June 24th, 5pm CET

  - by Richard Lefebvre

  Batesville uses Oracle Sales Cloud to create a common platform and standardize processes for business transformation across field sales and telesales. Using real-time KPI dashboards, they are measuring their business success with consistency across their sales reps.We are pleased to invite you to a discussion with Batesville on industry trends, why sales automation is important, reasons for choosing Oracle Sales Cloud, and the vendor evaluation process. Please click on the register button to confirm your attendance by 5:00 p.m. Pacific Time on June 23, 2014.Speakers: Diane Kinker, Director CRM Program Chris Haven, Senior Director Product Management, Oracle (Moderator) Organization Profile:Batesville (www.Batesville.com), a wholly owned subsidiary of Hillenbrand, Inc. (NYSE:HI), is the leader in the North American death care industry. For more than 125 years, Batesville has been dedicated to helping families honor the lives of those they love®. Batesville’s innovation has changed the face of funeral service, from advancements in manufacturing and quality to patented features and memorialization offerings, technology and web-based solutions, and profit-enhancing merchandising systems and room displays. Our history of manufacturing excellence, product innovation, superior customer service and reliable delivery has helped Batesville become – and remain – a market leader. Event Description:In this informal reference call, you will have the opportunity to hear Batesville discuss industry trends, why sales automation is important, the decision making process for choosing Oracle Sales Cloud, and the vendor evaluation process. The call will open with a brief overview, followed by discussion, and an open question and answer session. Please allow one hour for the call.Why Oracle:Batesville looked to transform its sales automation processes. Oracle Sales Cloud met these needs and Batesville’s requirements for: Standardized end-to-end Sales Processes including Sales Performance Management (territory management, quota management and incentive compensation) Mobile capabilities with integration to Microsoft Outlook and Smartphones Creation of the WIG Dashboard (Wildly Important Goal) using reporting and analytics Click the Register Now button to confirm your attendance for this informative event. Registration will close at 5:00 p.m. Pacific Time on June 23, 2014.After you register your information will be forwarded through an Approval Process. Once your registration request has been validated against the invitation database, you will receive an email confirmation with your registration details as long as there is availability. Please be advised that Batesville will revise the registrants list and may dismiss registrations as they see fit. Register Now!

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• Enum types, FlagAttribute & Zero value

  - by nmgomes

  We all know about Enums types and use them every single day. What is not that often used is to decorate the Enum type with the FlagsAttribute. When an Enum type has the FlagsAttribute we can assign multiple values to it and thus combine multiple information into a single enum. The enum values should be a power of two so that a bit set is achieved. Here is a typical Enum type: public enum OperationMode { /// <summary> /// No operation mode /// </summary> None = 0, /// <summary> /// Standard operation mode /// </summary> Standard = 1, /// <summary> /// Accept bubble requests mode /// </summary> Parent = 2 } In such scenario no values combination are possible. In the following scenario a default operation mode exists and combination is used: [Flags] public enum OperationMode { /// <summary> /// Asynchronous operation mode /// </summary> Async = 0, /// <summary> /// Synchronous operation mode /// </summary> Sync = 1, /// <summary> /// Accept bubble requests mode /// </summary> Parent = 2 } Now, it’s possible to do statements like: [DefaultValue(OperationMode.Async)] [TypeConverter(typeof(EnumConverter))] public OperationMode Mode { get; set; } /// <summary> /// Gets a value indicating whether this instance supports request from childrens. /// </summary> public bool IsParent { get { return (this.Mode & OperationMode.Parent) == OperationMode.Parent; } } or switch (this.Mode) { case OperationMode.Sync | OperationMode.Parent: Console.WriteLine("Sync,Parent"); break;[…]  But there is something that you should never forget: Zero is the absorber element for the bitwise AND operation. So, checking for OperationMode.Async (the Zero value) mode just like the OperationMode.Parent mode makes no sense since it will always be true: (this.Mode & 0x0) == 0x0 Instead, inverse logic should be used: OperationMode.Async = !OperationMode.Sync public bool IsAsync { get { return (this.Mode & ContentManagerOperationMode.Sync) != ContentManagerOperationMode.Sync; } } or public bool IsAsync { get { return (int)this.Mode == 0; } } Final Note: Benefits Allow multiple values combination The above samples snippets were taken from an ASP.NET control and enabled the following markup usage: <my:Control runat="server" Mode="Sync,Parent"> Drawback Zero value is the absorber element for the bitwise AND operation Be very carefully when evaluating the Zero value, either evaluate the enum value as an integer or use inverse logic.

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• JDK bug migration milestone: JIRA now the system of record

  - by darcy

  I'm pleased to announce the OpenJDK bug database migration project has reached a significant milestone: the JDK has switched from the legacy Sun "bugtraq" system to a new internal JIRA instance as the system of record for our bug tracking. This completes the initial phase of the previously described plan of getting OpenJDK onto an externally visible and writable bug tracker. The identities contained in the current system include recognized OpenJDK contributors. The bug migration effort to date has been sizable in multiple dimensions. There are around 140,000 distinct issues imported into the JDK project of the JIRA instance, nearly 165,000 if backport issues to track multiple-release information are included. Separately, the Code Tools OpenJDK project has its own JIRA project populated with several thousands existing bugs. Once the OpenJDK JIRA instance is externalized, approved OpenJDK projects will be able to request the creation of a JIRA project for issue tracking. There are many differences in the schema used to model bugs between the legacy bug system and the schema for the new JIRA projects. We've favored simplifications to the existing system where possible and, after much discussion, we've settled on five main states for the OpenJDK JIRA projects: New Open In progress Resolved Closed The Open and In-progress states can have a substate Understanding field set to track whether the issues has its "Cause Known" or "Fix understood". In the closed state, a Verification field can indicate whether a fix has been verified, unverified, or if the fix has failed. At the moment, there will be very little externally visible difference between JIRA for OpenJDK and the legacy system it replaces. One difference is that bug numbers for newly filed issues in the JIRA JDK project will be 8000000 and above. If you are working with JDK Hg repositories, update any local copies of jcheck to the latest version which recognizes this expanded bug range. (The bug numbers of existing issues have been preserved on the import into JIRA). Relatively soon, we plan for the pages published on bugs.sun.com to be generated from information in JIRA rather than in the legacy system. When this occurs, there will be some differences in the page display and the terminology used will be revised to reflect JIRA usage, such as referring to the "component/subcomponent" of an issue rather than its "category". The exact timing of this transition will be announced when it is known. We don't currently have a firm timeline for externalization of the JIRA system. Updates will be provided as they become available. However, that is unlikely to happen before JavaOne next week!

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• Several New Hints

  - by Ondrej Brejla

  Hi all! Today we would like to introduce you some of our new experimental hints for NetBeans 7.2. They are called: Unused Use Statement and Immutable Variables. Unused Use Statement This hint is quite simple. It highlights (underlines) your use statements, which are not used. Typical use case is after some refactoring, when you forgot to remove some obsolete use statements. This hint warns you on them and allows you to remove them easily. Just click on the hint bulb in the gutter and select Remove Unused Use Statement. And of course, it works in multiple use statements combined too. Immutable Variables The next one is the hint which checks too many assignments into a variable. And why? That's simple. Mostly you should use just one assignment into one variable. But sometimes you are lazy and you do something like: But it's quite wrong, because what you really do is: And that's exactly the case, when our new hint warns you, that Too many assignments (2) into variable $foo occured. Nothing more. Yes, we know that there are some cases, where could be more assignments and no warning should occur, e.g.: Because maybe one likes longer increment syntax more than the short one. So we tried to handle these cases to don't bother you if it's not a need. Note: We are almost sure that this hint doesn't cover all your use cases, because there are a lot of them. So if you find something strange, write it into our bugzilla so we can handle it better for you. Thanks for your patience! And the last thing is, that you can set the number of allowed assignments in Tools -> Options -> Editor -> Hints -> PHP: Immutable Variables. Note: This hint works just for a common variables, not for fields. We have an enhancement request for that and it should be implemented in next version of NetBeans (probably 7.3). And that's all for today and as usual, please test it and if you find something strange, don't hesitate to file a new issue (product php, component Editor). Thanks.

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• Suggestions for Summer Intern Application Assignments

  - by orangepips

  As part of our application process we want prospective college interns to complete an assignment on their own - either programming or analytical - to give us something tangible to evaluate such as code or a flowchart. I have two ideas for these assignments, one programming and one analytical, I am interested in gathering feedback about these. Programming Assignment Generate an a month's calendar for a given date. The first row should indicate the days of the week (e.g. Sunday - Saturday). Each subsequent row should contain a week's days. The date supplied should be highlighted (e.g. bolded). I am thinking we'll probably proscribe the output format even more strictly - probably down to what the HTML source should look like including CSS classes. Thinking is this forces answerers to actually do some work if they merely copy a solution from the internet. Analytical Assignment Diagram or describe in prose a system for managing a set of traffic lights for traffic at a four way intersection. Each direction (i.e. North, South, East and West) has two lanes (i.e. right and left). The left lane is turn only and has green arrow light to indicate right of way. The system is able to detect if lanes have cars in them and change the lights accordingly. I would expect a flow chart or some prose describing a finite state machine that deals with each contingency. This would hopefully provide some indication of the applicant's ability to reason through a logic problem of sorts and articulate an approach for solving. Areas Seeking Feedback Is it unreasonable to ask this of applicants? If not, is it better to request before or after a phone screen? Are these questions too hard or easy for a collegiate audience? Any suggestions for alternate questions? Do these seem like good tools for analyzing people who would part of a software development life cycle? Programming language suggestions - I'm thinking Java, Python and/or C# (we're actually a ColdFusion shop).

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• Interesting Topics in Comp. Sci. for New Students?

  - by SoulBeaver

  I hope this is the right forum to ask this question. Last friday I was in a discussion with my professors about the students' lack of motivation and interest in the field of Computer Science. All of the students are enrolled, but through questionnaires and other questions that my professor posed it was revealed that over 90% of all enrolled students are just in it for the reward of getting a job sometime in the future (since it's a growing field with high job potential) I asked my professor for the permission to take over the first couple of lectures and try and motivate, interest and inspire students for the field of Computer Science and programming in particular (this is the Intro to Programming course). This request was granted and I now have a week to come up with a lecture topic for my professor's five groups. My main goal isn't to teach, I just want to get students to be as interested in the field as I am. I want to show them what's possible, what awesome magical things have been done in the field, the future we are heading towards using programming and Comp. Sci. Therefore, I would like to pose this question: I have a few topics, materials and sample projects that I would like to talk about: -- Grace Hopper (It is my hope to interest the female programmers in the class. There are never more than two or three per group and they, more than males, are prone to jumping ship and abandoning Comp. Sci.) -- The Singularity Institute -- Alan Turing -- Robotics -- Programming not as a chore or a must, but the idea that we are, at our core, the nexus to which anything anybody does in the digital world is connected to. We are the problem solvers; we assemble all the parts together and we are the ones that, essentially, make the vision a reality. -- Give them an idea for a programming project which, through the help of the professor, could be significant to every student (I want students to not only feel interested in the topic, but they should feel important, that what they do here makes a difference) Do you have interesting topics worthy of discussion, something I can tell the students which they can get interested about? How would you approach the lecture? If you had 90 minutes worth of time to try and get students interested in the project, what would you do?

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• Keep Learning After Your Oracle Training Class is Over - Save 50%!

  - by KJones

  Written by Amit Kumar, Senior Director Oracle University Digital Training        Every training class you take about the latest Oracle application or technology moves you closer to developing the skills you need to succeed. But after class is over, how do you keep up with today’s accelerating pace of innovation? To   To keep with the very latest technological advances, you need an ongoing and flexible training solution.       One that lets you learn during your own downtime.       Knowledge that’s easy to access.       Interactive lessons where you connect with experts.       A simple way to increase your knowledge, on your own time and at your own pace. The new Oracle Learning Streams is the flexible training solution you're looking for. Continuously Learn with Oracle Learning Streams Over time, Oracle Learning Streams help you develop the depth and breadth of knowledge that will give you the tools to become an expert in your field. By taking advantage of comprehensive and frequently updated information, you can keep learning continuously, at your own pace, when it's convenient for you. Sign up today and get 12 months of unlimited access to: •    Hundreds of videos delivered by Oracle experts for fresh and continuous product learning•    Live connections with Oracle's top instructors•    Robust video search capability to find exactly what you’re looking for•    Features that allow you to build your own custom learning queue and request new content Oracle Learning Streams are now available for Oracle Database and Oracle Middleware. Take a moment to preview the content now.  For a Limited Time - Save 50% For a limited time, save 50% when you order Oracle Learning Streams with any other Oracle Classroom, Live Virtual Class or Training On Demand course. Now there is no reason for learning to stop when class is over!

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• New ZFS Encryption features in Solaris 11.1

  - by darrenm

  Solaris 11.1 brings a few small but significant improvements to ZFS dataset encryption.  There is a new readonly property 'keychangedate' that shows that date and time of the last wrapping key change (basically the last time 'zfs key -c' was run on the dataset), this is similar to the 'rekeydate' property that shows the last time we added a new data encryption key. $ zfs get creation,keychangedate,rekeydate rpool/export/home/bob NAME PROPERTY VALUE SOURCE rpool/export/home/bob creation Mon Mar 21 11:05 2011 - rpool/export/home/bob keychangedate Fri Oct 26 11:50 2012 local rpool/export/home/bob rekeydate Tue Oct 30 9:53 2012 local The above example shows that we have changed both the wrapping key and added new data encryption keys since the filesystem was initially created.  If we haven't changed a wrapping key then it will be the same as the creation date.  It should be obvious but for filesystems that were created prior to Solaris 11.1 we don't have this data so it will be displayed as '-' instead. Another change that I made was to relax the restriction that the size of the wrapping key needed to match the size of the data encryption key (ie the size given in the encryption property).  In Solaris 11 Express and Solaris 11 if you set encryption=aes-256-ccm we required that the wrapping key be 256 bits in length.  This restriction was unnecessary and made it impossible to select encryption property values with key lengths 128 and 192 when the wrapping key was stored in the Oracle Key Manager.  This is because currently the Oracle Key Manager stores AES 256 bit keys only.  Now with Solaris 11.1 this restriciton has been removed. There is still one case were the wrapping key size and data encryption key size will always match and that is where they keysource property sets the format to be 'passphrase', since this is a key generated internally to libzfs and to preseve compatibility on upgrade from older releases the code will always generate a wrapping key (using PKCS#5 PBKDF2 as before) that matches the key length size of the encryption property. The pam_zfs_key module has been updated so that it allows you to specify encryption=off. There were also some bugs fixed including not attempting to load keys for datasets that are delegated to zones and some other fixes to error paths to ensure that we could support Zones On Shared Storage where all the datasets in the ZFS pool were encrypted that I discussed in my previous blog entry. If there are features you would like to see for ZFS encryption please let me know (direct email or comments on this blog are fine, or if you have a support contract having your support rep log an enhancement request).

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• OOF checklist

  - by Daniel Moth

  When going on vacation or otherwise being out of office (known as OOF in Microsoft), it is polite and professional that our absence creates the minimum disruption possible to the rest of the business, and especially our colleagues. Below is my OOF checklist - I try to do these as soon as I know I'll be OOF, rather than leave it for the night before. Let the relevant folks on the team know the planned dates of absence and check if anybody was expecting something from you during that timeframe. Reset expectations with them, and as applicable try to find another owner for individual activities that cannot wait. Go through your calendar for the OOF period and decline every meeting occurrence so the owner of the meeting knows that you won't be attending (similar to my post about responding to invites). If it is your meeting cancel it so that people don’t turn up without the meeting organizer being there. Do this even for meetings were the folks should know due to step #1. Over-communicating is a good thing here and keeps calendars all around up to date. Enter your OOF dates in whatever tool your company uses. Typically that is the notification to your manager. In your Outlook calendar, create a local Appointment (don't invite anyone) for the date range (All day event) setting the "Show As" dropdown to "Out of Office". This way, people won’t try to schedule meetings with you on that day. If you use Lync, set the status to "Off Work" for that period. If you won't be responding to email (which when on your vacation you definitely shouldn't) then in Outlook setup "Automatic Replies (Out of Office)" for that period. This way people won’t think you are rude when not replying to their emails. In your OOF message point to an alias (ideally of many people) as a fallback for urgent queries. If you want to proactively notify individuals of your OOFage then schedule and send a multi-day meeting request for the entire period. Remember to set the "Show As" to "Free" (so their calendar doesn’t show busy/oof to others), set the "Reminder" to "None" (so they don’t get a reminder about it), set "Low Importance", and uncheck both "Response Options" so if they don't want this on their calendar, it is just one click for them to get rid of it. Aside: I have another post with advice on sending invites. If you care about people who would not observe the above but could drop by your office, stick a physical OOF note at your office door or chair/monitor or desk. Have I missed any? Comments about this post by Daniel Moth welcome at the original blog.

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• How to keep a data structure synchronized over a network?

  - by David Gouveia

  Context In the game I'm working on (a sort of a point and click graphic adventure), pretty much everything that happens in the game world is controlled by an action manager that is structured a bit like: So for instance if the result of examining an object should make the character say hello, walk a bit and then sit down, I simply spawn the following code: var actionGroup = actionManager.CreateGroup(); actionGroup.Add(new TalkAction("Guybrush", "Hello there!"); actionGroup.Add(new WalkAction("Guybrush", new Vector2(300, 300)); actionGroup.Add(new SetAnimationAction("Guybrush", "Sit")); This creates a new action group (an entire line in the image above) and adds it to the manager. All of the groups are executed in parallel, but actions within each group are chained together so that the second one only starts after the first one finishes. When the last action in a group finishes, the group is destroyed. Problem Now I need to replicate this information across a network, so that in a multiplayer session, all players see the same thing. Serializing the individual actions is not the problem. But I'm an absolute beginner when it comes to networking and I have a few questions. I think for the sake of simplicity in this discussion we can abstract the action manager component to being simply: var actionManager = new List<List<string>>(); How should I proceed to keep the contents of the above data structure syncronized between all players? Besides the core question, I'm also having a few other concerns related to it (i.e. all possible implications of the same problem above): If I use a server/client architecture (with one of the players acting as both a server and a client), and one of the clients has spawned a group of actions, should he add them directly to the manager, or only send a request to the server, which in turn will order every client to add that group? What about packet losses and the like? The game is deterministic, but I'm thinking that any discrepancy in the sequence of actions executed in a client could lead to inconsistent states of the world. How do I safeguard against that sort of problem? What if I add too many actions at once, won't that cause problems for the connection? Any way to alleviate that?

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• Creating Corporate Windows Phone Applications

  - by Tim Murphy

  Most developers write Windows Phone applications for their own gratification and their own wallets.  While most of the time I would put myself in the same camp, I am also a consultant.  This means that I have corporate clients who want corporate solutions.  I recently got a request for a system rebuild that includes a Windows Phone component.  This brought up the questions of what are the important aspects to consider when building for this situation. Let’s break it down in to the points that are important to a company using a mobile application.  The company want to make sure that their proprietary software is safe from use by unauthorized users.  They also want to make sure that the data is secure on the device. The first point is a challenge.  There is no such thing as true private distribution in the Windows Phone ecosystem at this time.  What is available is the ability to specify you application for targeted distribution.  Even with targeted distribution you can’t ensure that only individuals within your organization will be able to load you application.  Because of this I am taking two additional steps.  The first is to register the phone’s DeviceUniqueId within your system.  Add a system sign-in and that should cover access to your application. The second half of the problem is securing the data on the phone.  This is where the ProtectedData API within the System.Security.Cryptography namespace comes in.  It allows you to encrypt your data before pushing it to isolated storage on the device. With the announcement of Windows Phone 8 coming this fall, many of these points will have different solutions.  Private signing and distribution of applications will be available.  We will also have native access to BitLocker.  When you combine these capabilities enterprise application development for Windows Phone will be much simpler.  Until then work with the above suggestions to develop your enterprise solutions. del.icio.us Tags: Windows Phone 7,Windows Phone,Corporate Deployment,Software Design,Mango,Targeted Applications,ProtectedData API,Windows Phone 8

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• Oracle HCM User Group (OHUG) 2014

  - by CaroleB

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 We Have Your Answers at the Oracle Support Central for Oracle E-Business Suite. Bring your toughest questions to Support Central and meet an Oracle Support expert to get your answers! Don’t miss your opportunity to spend focused time working with a Support Engineer or Manager one-on-one. Support Engineers: Here to Help You Succeed Let us help you solve problems without having to log an SR. We can help you streamline and simplify your daily operations or reduce your risks. We can show you how to maximize up-time and lower your organizations costs through preventative maintenance. Learn about Oracle HCM Cloud, or our new tools and processes that get you answers faster, such as analyzers and patch wizards. Check out the Product Information Centers, Newsletters, and My Oracle Support searches tips and tricks. Stop by and meet a Support Engineer that you may have worked with on a past Service Request. Get an explanation for a product area that you may have more questions on. Oracle Support is ready to help you with the Oracle HCM applications that you rely on to run your business. Support Central: HCM Support Leadership Here for You The Oracle Support Central is open Tuesday through Thursday.  We have a Support Leadership team of managers here to discuss your crucial milestones or your intentions to upgrade or configuring Oracle HCM products. We can provide heightened monitoring and engagement for a successful milestone. We are here for any ad-hoc account reviews that you would like to initiate on your OHUG trip. Location: Las Vegas: Mirage: Montego A Contact: Gregory Clark or Carole Black    /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-ascii- mso-ascii-theme-font:minor-latin; mso-fareast- mso-fareast-theme-font:minor-latin; mso-hansi- mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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• Obtaining the correct Client IP address when a Physical Load Balancer and a Web Server Configured With Proxy Plug-in Are Between The Client And Weblogic

  - by adejuanc

  Some Load Balancers like Big-IP have build in interoperability with Weblogic Cluster, this means they know how Weblogic understand a header named 'WL-Proxy-Client-IP' to identify the original client ip.The problem comes when you have a Web Server configured with weblogic plug-in between the Load Balancer and the back-end weblogic servers - WL-Proxy-Client-IP this is not designed to go to Web server proxy plug-in. The plug-in will not use a WL-Proxy-Client-IP header that came in from the previous hop (which is this case is the Physical Load Balancer but could be anything), in order to prevent IP spoofing, therefore the plug-in won't pass on what Load Balancer has set for it.So unfortunately under this Architecture the header will be useless. To get the client IP from Weblogic you need to configure extended log format and create a custom field that gets the appropriate header containing the IP of the client.On WLS versions prior to 10.3.3 use these instructions:You can also create user-defined fields for inclusion in an HTTP access log file that uses the extended log format. To create a custom field you identify the field in the ELF log file using the Fields directive and then you create a matching Java class that generates the desired output. You can create a separate Java class for each field, or the Java class can output multiple fields. For a sample of the Java source for such a class, seeJava Class for Creating a Custom ELF Field to import weblogic.servlet.logging.CustomELFLogger;import weblogic.servlet.logging.FormatStringBuffer;import weblogic.servlet.logging.HttpAccountingInfo;/* This example outputs the X-Forwarded-For field into a custom field called MyOriginalClientIPField */public class MyOriginalClientIPField implements CustomELFLogger{ public void logField(HttpAccountingInfo metrics,  FormatStringBuffer buff) {   buff.appendValueOrDash(metrics.getHeader("X-Forwarded-For");  }}In this case we are using 'X-Forwarded-For' but it could be changed for the header that contains the data you need to use.Compile the class, jar it, and prepend it to the classpath.In order to compile and package the class: 1. Navigate to <WLS_HOME>/user_projects/domains/<SOME_DOMAIN>/bin2. Set up an environment by executing: $ . ./setDomainEnv.sh This will include weblogic.jar into classpath, in order to use any of the libraries included under package weblogic.*3. Compile the class by copying the content of the code above and naming the file as:MyOriginalClientIPField.java4. Run javac to compile the class.$javac MyOriginalClientIPField.java5. Package the compiled class into a jar file by executing:$jar cvf0 MyOriginalClientIPField.jar MyOriginalClientIPField.classExpected output is:added manifestadding: MyOriginalClientIPField.class(in = 711) (out= 711)(stored 0%)6. This will produce a file called:MyOriginalClientIPField.jar This way you will be able to get the real client IP when the request is passing through a Load Balancer and a Web server before reaching WLS. Since 10.3.3 it is possible to configure a specific header that WLS will check when getRemoteAddr is called. That can be set on the WebServer Mbean. In this case, set that to be X-Forwarded-For header coming from Load Balancer as well.

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• "ODM" - One of the Support team's most valued acronyms

  - by graham.mckendry(at)oracle.com

  If you submit technical service requests (SRs) through the My Oracle Support portal, you may often see the term "ODM" used in updates from our Support team. ODM is an acronym for "Oracle Diagnostic Methodology", which defines a standard problem solving approach that all of Oracle Support uses for every technical SR. ODM provides a number of benefits to the SRs - both for the Support organization and for the customer - including a consistent approach, higher quality, justified solutions, and ultimately faster resolution. Screenshot: Example of an ODM "Issue Clarification" activity in a service request The Oracle Diagnostic Methodology applies to both categories of technical SRs: Consultative (question-answer topics) and Problem-Solution. There are a few KM Notes that describe the steps of ODM, however to keep things simple (and since those KM Notes appear to be a bit outdated), I'll summarize the ODM stages here as follows: Consultative ODM - Three mandatory stages: ODM Question: Clarification of the customer's exact question. ODM Answer: Thorough answer to the customer's question. ODM Knowledge Content: Reference to new or existing knowledge base content, or explanation why the particular SR does not necessarily require knowledge content. Problem-Solution ODM - Eight mandatory stages: ODM Issue Clarification: Clarification of the reported issue, including the symptoms, the steps to reproduce, and an outline of the business impact ODM Issue Verification: Confirmation of the issue being verified based on proof provided by the customer, such as screenshots, log files, or reproducing the issue during an Oracle Web Conference. ODM Cause Determination: Succinct outline of the root cause of the issue. ODM Cause Justification: Explanation as to why the root cause applies to this particular situation. ODM Proposed Solution(s): Succinct outline of the potential solution(s) to resolve the issue. ODM Proposed Solution(s) Justification: Explanation of why the proposed solution(s) will in fact resolve the issue. ODM Solution Action Plan: Detailed numbered instructions on how to execute the proposed solutions. ODM Knowledge Content: Reference to new or existing knowledge base content, or explanation why the particular SR does not necessarily require knowledge content. During these stages, you may see other optional ODM-related activities such as "ODM Data Collection", "ODM Action Plan", "ODM Research", and "ODM Test Case". Again, these structured tags help ensure a uniform methodology across your SRs. With this knowledge you should be able to develop better predictability of what's coming next in your SRs, as well as what you can do to help expedite the resolution process.

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