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• Using Network load balancing to distribute load for SharePoint2010 – Part3 of building my own development SharePoint2010 Farm

  - by ybbest

  Part1 of building my own development SharePoint2010 Farm Part2 of building my own development SharePoint2010 Farm Part3 of building my own development SharePoint2010 Farm In my last post, I have installed SharePoint2010 in one of the server (WFE One) and configured using the OOB SharePoint configuration wizard. In this post I will show you how to use OOB windows network load balancing to distribute load for SharePoint2010 site. 1. Install SharePoint in another server WFE Two (you can follow the steps in my last post), but instead of choosing create new Farm, you need to select “connect to existing farm” this time. 2. Click next then click retrieve database names button and select the farm configuration database. 3. Click next and enter the passphrase you specified when you first installed the SharePoint Farm. 4. Click the advanced settings and select Use this machine to host the web site. 5. Click OK to finish the configurations 6. Next, Install NLB in the two WFE (web front end) SharePoint servers 7. Configure NLB to create the cluster. Go to Start—Administrative Tools—Network Load Balancing Manager 8. Right-click the Network Load Balancing Clusters Node and select New Cluster. 9. Type in the host name that is to be part of the new cluster. 10. Type in the IP address for the cluster. 11. Select the Multicast for this cluster.(The default one is Unicast) 12. You can configure the Port Rules for the clustering , but I will leave the default here. 13. Add another WEF to the cluster. 14. Type in the host name that is to be part of the new cluster. 15. Set the Priority to 2. 16. Click Next to complete the cluster setup. 17. Create an entry in the DNS for the new cluster. 18. Add the binding to the IIS site in the IIS Manager 19. Change the Alternate access mapping for you default site collection from http://sp2010wefone to http://team 20. Browse to http://Team , you will be redirected to the SharePoint site.

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• Hadoop, NOSQL, and the Relational Model

  - by Phil Factor

  (Guest Editorial for the IT Pro/SysAdmin Newsletter)Whereas Relational Databases fit the world of commerce like a glove, it is useless to pretend that they are a perfect fit for all human endeavours. Although, with SQL Server, we’ve made great strides with indexing text, in processing spatial data and processing markup, there is still a problem in dealing efficiently with large volumes of ephemeral semi-structured data. Key-value stores such as Cassandra, Project Voldemort, and Riak are of great value for ephemeral data, and seem of equal value as a data-feed that provides aggregations to an RDBMS. However, the Document databases such as MongoDB and CouchDB are ideal for semi-structured data for which no fixed schema exists; analytics and logging are obvious examples. NoSQL products, such as MongoDB, tackle the semi-structured data problem with panache. MongoDB is designed with a simple document-oriented data model that scales horizontally across multiple servers. It doesn’t impose a schema, and relies on the application to enforce the data structure. This is another take on the old ‘EAV’ problem (where you don’t know in advance all the attributes of a particular entity) It uses a clever replica set design that allows automatic failover, and uses journaling for data durability. It allows indexing and ad-hoc querying. However, for SQL Server users, the obvious choice for handling semi-structured data is Apache Hadoop. There will soon be an ODBC Driver for Apache Hive .and an Add-in for Excel. Additionally, there are now two Hadoop-based connectors for SQL Server; the Apache Hadoop connector for SQL Server 2008 R2, and the SQL Server Parallel Data Warehouse (PDW) connector. We can connect to Hadoop process the semi-structured data and then store it in SQL Server. For one steeped in the culture of Relational SQL Databases, I might be expected to throw up my hands in the air in a gesture of contempt for a technology that was, judging by the overblown journalism on the subject, about to make my own profession as archaic as the Saggar makers bottom knocker (a potter’s assistant who helped the saggar maker to make the bottom of the saggar by placing clay in a metal hoop and bashing it). However, on the contrary, I find that I'm delighted with the advances made by the NoSQL databases in the past few years. Having the flow of ideas from the NoSQL providers will knock any trace of complacency out of the providers of Relational Databases and inspire them into back-fitting some features, such as horizontal scaling, with sharding and automatic failover into SQL-based RDBMSs. It will do the breed a power of good to benefit from all this lateral thinking.

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• Big Companies Influence Retail in 2010

  - by David Dorf

  From a retail industry perspective, 2010 will go down as the year mobile went mainstream, the economy recovered from the crash, and Facebook surpassed Google as the most influential online property. While the economy certainly had the biggest impact on the retail industry, a few big companies also exerted influence. Here's a rundown and a look back at 2010: Apple -- Steve Jobs and company continued to lead the mobile pack. Consumers are using their iPhones to shop, retailers are using the iPod Touch for mobile checkout, and both are embracing the iPad as the next wave of technology. The Next Technology from Apple Mobile Platforms in Retail Apple Stores, Touch2Systems, and the iPad Google -- Not to be outdone, Google's Android platform grew faster than Apple's, plus they support QRCodes natively and will probably beat Apple to NFC. Google Checkout, Product Search, and Boutiques.com continue to impact the e-commerce scene. Google Leverages Like.com Facebook -- While the movie The Social Network certainly made Facebook a household name, Connect, Places, and seeing the "like" button all over the Web really pushed Facebook everywhere. 2010 set the foundations for f-commerce. Facebook Participatory Promotions Crowd Savers What's the value of a Facebook fan? Step Aside Google Leveraging Social Networks for Retail Social Shopping at Nine West Groupon -- This newcomer executed on a simple concept flawlessly, making them the fasted company to reach $1B in revenue. (See cool chart from Silicon Alley Insider.) Google's offer of $5-6B wasn't enough, so now they are raising an additional $1B in funding, presumably to buy-up all the copycats across the globe. Changing the Way We Shop Amazon -- As if leading the e-commerce charge wasn't enough, Amazon shook things up with their purchase of Woot and release of their Price Checker mobile app. They continue to push boundaries with Kindle, and don't seem worried about the iPad at all. You Can't Win on Price Amazon Looks at Your Social Graph eBay -- Acquiring Skype didn't exactly work out, but eBay's purchase of PayPal and RedLaser are driving the company forward. They are still a major force. Bump the Bill Oracle, SAP, HP, IBM, and Cisco left their marks on the retail industry as well with various acquisitions and CxO shake-ups. We'll just have to wait and see what 2011 brings next.

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• SQL Azure Security: DoS Part II

  - by Herve Roggero

  Ah!  When you shoot yourself in the foot... a few times... it hurts! That's what I did on Sunday, to learn more about the behavior of the SQL Azure Denial Of Service prevention feature. This article is a short follow up to my last post on this feature. In this post, I will outline some of the lessons learned that were the result of testing the behavior of SQL Azure from two machines. From the standpoint of SQL Azure, they look like one machine since they are behind a NAT. All logins affected The first thing to note is that all the logins are affected. If you lock yourself out to a specific database, none of the logins will work on that database. In fact the database size becomes "--" in the SQL Azure Portal.   Less than 100 sessions I was able to see 50+ sessions being made in SQL Azure (by looking at sys.dm_exec_sessions) before being locked out. The the DoS feature appears to be triggered in part by the number of open sessions. I could not determine if the lockout is triggered by the speed at which connection requests are made however.   Other Databases Unaffected This was interesting... the DoS feature works at the database level. Other databases were available for me to use.   Just Wait Initially I thought that going through SQL Azure and connecting from there would reset the database and allow me to connect again. Unfortunately this doesn't seem to be the case. You will have to wait. And the more you lock yourself out, the more you will have to wait... The first time the database became available again within 30 seconds or so; the second time within 2-3 minutes and the third time... within 2-3 hours...   Successful Logins The DoS feature appears to engage only for valid logins. If you have a login failure, it doesn't seem to count. I ran a test with over 100 login failures without being locked.

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• Problem getting GOBI 2000 HS to work

  - by Zypher

  I've been trying to get my integrated GOBI WWAN card to work under 10.10 for a while now. I was able to get the network manager to see the card after installing the gobi-loader package. I was able to setup the connection, but i cannot establish a connection to Verizon. Below is the output from /var/log/daemon.log as i try to connect. Oct 19 14:29:42 gbeech-x201 AptDaemon: INFO: Quiting due to inactivity Oct 19 14:29:42 gbeech-x201 AptDaemon: INFO: Shutdown was requested Oct 19 14:33:45 gbeech-x201 NetworkManager[1105]: <info> Activation (ttyUSB0) starting connection 'Verizon connection' Oct 19 14:33:45 gbeech-x201 NetworkManager[1105]: <info> (ttyUSB0): device state change: 3 -> 4 (reason 0) Oct 19 14:33:45 gbeech-x201 NetworkManager[1105]: <info> Activation (ttyUSB0) Stage 1 of 5 (Device Prepare) scheduled... Oct 19 14:33:45 gbeech-x201 NetworkManager[1105]: <info> Activation (ttyUSB0) Stage 1 of 5 (Device Prepare) started... Oct 19 14:33:45 gbeech-x201 NetworkManager[1105]: <info> (ttyUSB0): device state change: 4 -> 6 (reason 0) Oct 19 14:33:45 gbeech-x201 NetworkManager[1105]: <info> Activation (ttyUSB0) Stage 1 of 5 (Device Prepare) complete. Oct 19 14:33:45 gbeech-x201 NetworkManager[1105]: <info> Activation (ttyUSB0) Stage 1 of 5 (Device Prepare) scheduled... Oct 19 14:33:45 gbeech-x201 NetworkManager[1105]: <info> Activation (ttyUSB0) Stage 1 of 5 (Device Prepare) started... Oct 19 14:33:45 gbeech-x201 NetworkManager[1105]: <info> (ttyUSB0): device state change: 6 -> 4 (reason 0) Oct 19 14:33:45 gbeech-x201 NetworkManager[1105]: <info> Activation (ttyUSB0) Stage 1 of 5 (Device Prepare) complete. Oct 19 14:34:46 gbeech-x201 NetworkManager[1105]: <warn> CDMA connection failed: (32) No service Oct 19 14:34:46 gbeech-x201 NetworkManager[1105]: <info> (ttyUSB0): device state change: 4 -> 9 (reason 0) Oct 19 14:34:46 gbeech-x201 NetworkManager[1105]: <info> Marking connection 'Verizon connection' invalid. Oct 19 14:34:46 gbeech-x201 NetworkManager[1105]: <warn> Activation (ttyUSB0) failed. Oct 19 14:34:46 gbeech-x201 NetworkManager[1105]: <info> (ttyUSB0): device state change: 9 -> 3 (reason 0) Oct 19 14:34:46 gbeech-x201 NetworkManager[1105]: <info> (ttyUSB0): deactivating device (reason: 0). Oct 19 14:34:46 gbeech-x201 NetworkManager[1105]: <info> Policy set 'Auto SO-GUEST' (wlan0) as default for IPv4 routing and DNS. Oct 19 14:34:46 gbeech-x201 NetworkManager[1105]: <info> Policy set 'Auto SO-GUEST' (wlan0) as default for IPv4 routing and DNS.

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• How to show pending messages using WLST?

  - by lmestre

  Here are the steps: 1. . ./setDomainEnv.sh2. java weblogic.WLST3. connect('weblogic','welcome1','t3://localhost:7001')4. domainRuntime()5. cd('ServerRuntimes/MS1/JMSRuntime/MS1.jms/JMSServers/JMSServer1/Destinations/JMSModule1!Queue1')6. cursor1=cmo.getMessages('true',9999999,10)                                                 **String(selector),Integer(timeout),Integer(state)7. msgs = cmo.getNext(cursor1, 10)                  ** This step gets 10 messages, you can call again cmo.getNext(cursor1, 10) to get the next 10 msgs8. print(msgs)My assumption, is that you had created:a. Managed Server MS1.b. JMS Server JMSServer1.c. Module called JMSModule1.d. Inside of JMSModule1, a Queue called Queue1.If you read my previous post:How to get Messages Pending Count from a Queue using WLST? https://blogs.oracle.com/LuzMestre/entry/how_to_get_messages_pendingYou can see that both are very similar.  Sometimes it is difficult to get a WLST Script sample, but you can use ls() function to know about other functionalities you don't have a sample code.***Until step 5, nothing new comparing to my previous post.5. cd('ServerRuntimes/MS1/JMSRuntime/MS1.jms/JMSServers/JMSServer1/Destinations/JMSModule1!Queue1')6. ls()You will see, MessagesPendingCount, getMessages along a lot of other functionalities available in this Queue. e.g, you can see:-r-x   getMessages                                  String : String(selector),Integer(timeout),Integer(state)Here you can check the complete MBean Reference:http://docs.oracle.com/cd/E23943_01/apirefs.1111/e13951/core/index.htmlSee JMSDestinationRuntimeMBean.Enjoy!

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• Keep Learning After Your Oracle Training Class is Over - Save 50%!

  - by KJones

  Written by Amit Kumar, Senior Director Oracle University Digital Training        Every training class you take about the latest Oracle application or technology moves you closer to developing the skills you need to succeed. But after class is over, how do you keep up with today’s accelerating pace of innovation? To   To keep with the very latest technological advances, you need an ongoing and flexible training solution.       One that lets you learn during your own downtime.       Knowledge that’s easy to access.       Interactive lessons where you connect with experts.       A simple way to increase your knowledge, on your own time and at your own pace. The new Oracle Learning Streams is the flexible training solution you're looking for. Continuously Learn with Oracle Learning Streams Over time, Oracle Learning Streams help you develop the depth and breadth of knowledge that will give you the tools to become an expert in your field. By taking advantage of comprehensive and frequently updated information, you can keep learning continuously, at your own pace, when it's convenient for you. Sign up today and get 12 months of unlimited access to: •    Hundreds of videos delivered by Oracle experts for fresh and continuous product learning•    Live connections with Oracle's top instructors•    Robust video search capability to find exactly what you’re looking for•    Features that allow you to build your own custom learning queue and request new content Oracle Learning Streams are now available for Oracle Database and Oracle Middleware. Take a moment to preview the content now.  For a Limited Time - Save 50% For a limited time, save 50% when you order Oracle Learning Streams with any other Oracle Classroom, Live Virtual Class or Training On Demand course. Now there is no reason for learning to stop when class is over!

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• Avoiding the Black Hole of Leads

  - by Charles Knapp

  Sales says, "Marketing doesn’t deliver enough qualified leads. So, we generate 90% of our own leads." Meanwhile, Marketing says, "We generate most of the leads. But, Sales doesn’t contact them quickly enough, while the lead is still interested." According to Sirius Decisions: Up to 90% of leads never make it to closure Sales works on only 11% of the leads supplied by Marketing Only 18% of the leads Sales accepts convert to opportunities Yet, 45% of prospects typically buy a product from someone within 12 months The root cause of these commonplace complaints is a disconnect between the funnels of marketing and sales. Unfortunately, we often see companies with an assortment of poorly integrated marketing tools. It takes too long and too many people to move the data around, scrub it, upload it from one system to another, and get it routed to the right sales teams. As a result, leads fall through the cracks, contextual information is lost, and by the time sales actually contacts a customer it may be too late. Sales automation alone is not enough. Marketing automation (including social) is not enough. Sales and Marketing must work together. It’s time to connect the silos of marketing and sales pipelines and analytics. It’s time for integrated Sales and Marketing automation. Integrated pipelines improve lead quality and timeliness. Marketing systems can track a rich set of contextual information about a prospect–self-disclosed information about interests, content viewed, and so on. This insight can equip the sales rep with rich information to make a face-to-face conversation more relevant and more likely to convert to the next stage in the sales process. Integrated lead to revenue (LTR) management provides end-to-end visibility, enabling the company to measure what is working. Marketing can measure its impact on revenue and other business outcomes, and sales can harness and redirect marketing investments to areas where they most help achieve sales objectives. It’s a win-win play. Marketing delivers more leads that are qualified, cuts cost per lead, and demonstrates a strong Return on Marketing Investment (ROMI). Sales spends more time with warm leads and less time on cold calls, achieves higher close rates, and delivers more revenue. Learn more by attending our Integrated Sales and Marketing session at the upcoming CloudWorld conferences. Or, visit our Sales and Marketing Cloud Service site for videos and other learning resources.

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• Monitoring C++ applications

  - by Scott A

  We're implementing a new centralized monitoring solution (Zenoss). Incorporating servers, networking, and Java programs is straightforward with SNMP and JMX. The question, however, is what are the best practices for monitoring and managing custom C++ applications in large, heterogenous (Solaris x86, RHEL Linux, Windows) environments? Possibilities I see are: Net SNMP Advantages single, central daemon on each server well-known standard easy integration into monitoring solutions we run Net SNMP daemons on our servers already Disadvantages: complex implementation (MIBs, Net SNMP library) new technology to introduce for the C++ developers rsyslog Advantages single, central daemon on each server well-known standard unknown integration into monitoring solutions (I know they can do alerts based on text, but how well would it work for sending telemetry like memory usage, queue depths, thread capacity, etc) simple implementation Disadvantages: possible integration issues somewhat new technology for C++ developers possible porting issues if we switch monitoring vendors probably involves coming up with an ad-hoc communication protocol (or using RFC5424 structured data; I don't know if Zenoss supports that without custom Zenpack coding) Embedded JMX (embed a JVM and use JNI) Advantages consistent management interface for both Java and C++ well-known standard easy integration into monitoring solutions somewhat simple implementation (we already do this today for other purposes) Disadvantages: complexity (JNI, thunking layer between native C++ and Java, basically writing the management code twice) possible stability problems requires a JVM in each process, using considerably more memory JMX is new technology for C++ developers each process has it's own JMX port (we run a lot of processes on each machine) Local JMX daemon, processes connect to it Advantages single, central daemon on each server consistent management interface for both Java and C++ well-known standard easy integration into monitoring solutions Disadvantages: complexity (basically writing the management code twice) need to find or write such a daemon need a protocol between the JMX daemon and the C++ process JMX is new technology for C++ developers CodeMesh JunC++ion Advantages consistent management interface for both Java and C++ well-known standard easy integration into monitoring solutions single, central daemon on each server when run in shared JVM mode somewhat simple implementation (requires code generation) Disadvantages: complexity (code generation, requires a GUI and several rounds of tweaking to produce the proxied code) possible JNI stability problems requires a JVM in each process, using considerably more memory (in embedded mode) Does not support Solaris x86 (deal breaker) Even if it did support Solaris x86, there are possible compiler compatibility issues (we use an odd combination of STLPort and Forte on Solaris each process has it's own JMX port when run in embedded mode (we run a lot of processes on each machine) possibly precludes a shared JMX server for non-C++ processes (?) Is there some reasonably standardized, simple solution I'm missing? Given no other reasonable solutions, which of these solutions is typically used for custom C++ programs? My gut feel is that Net SNMP is how people do this, but I'd like other's input and experience before I make a decision.

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• Tech Talk: Can we put "Simple" in Application Business Process Management?

  - by Tanu Sood

  Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Cambria","serif"; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin;} Customers are challenged with looking for answers to basic questions: Why can't it be simpler to connect applications in cloud to applications on-premise? How do I make my business more responsive and agile? How do I create end-to-end processes joining multiple applications? Tune in to this Tech Talk session with Amit Zavery, Vice President of Product Management for Oracle Fusion Middleware as he discusses the relevance and importance of business process management and how Oracle BPM Suite is benefiting customers across all industries. Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Cambria","serif"; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin;} For other Fusion Middleware talks, subscribe to Fusion Middleware Radio today and visit us on oracle.com

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• How to run software, that is not offered though package managers, that requires ia32-libs

  - by Onno

  I'm trying to install the Arma 2 OA dedicated server on a Virtualbox VM so I can test my own missions in a sandbox environment in a way that lets me offload them to another computer in my network. (The other computer is running the VM, but it's a windows machine, and I didn't want to hassle with its installation) It needs at least 2, and preferably 4GB of ram, so I thought I would install the AMD64 version of ubuntu 13.10 to get this going. 'How do you run a 32-bit program on a 64-bit version of Ubuntu?' already explained how to install 32bit software though apt-get and/or dpkg, but that doesn't apply in this case. The server is offered as a compressed download on the site of BI Studio, the developer of the Arma games. Its installation instructions are obviously slightly out of date with the current state of the art. (probably because the state of the art has been updated quite recently :) ) It states that I have to install ia32-libs, which has now apparently been deprecated. Now I have to find out how to get the right packages installed to make sure that it will run. My experience level is like novice-intermediate when it comes to these issues. I've installed a lot of packages though apt-get; I've solved dependency issues in the past; I haven't installed much software without using package managers. I can handle myself with basic administrative work like editing conf files and such. I have just gone ahead and tried to install it without installing ia32-libs through apt-get but to install gcc to get the libs after all. My reasoning being that gcc will include the files for backward compatibility coding and on linux all libs are (as far as I can tell) installed at a system level in /libs . So far it seems to start up. (I can connect with the game server trough my in-game network browser, so it's communicating) I'm not sure if there's any dependency checking going on when running the game server program, so I'm left with a couple of questions: Does 13.10 catch any calls to ia32libs libraries and translate the calls to the right code on amd64? If it runs, does that mean that all required libraries have been loaded correctly, or is there a change of it crashing later on when a library that was needed is missing after all? Is it necessary to do a workaround such as installing gcc? How do I find out what libraries I might need to run this software? (or any other piece of 32-bit software that isn't offered through a package manager)

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• Travelling at Magenic

  - by Chris G. Williams

  I occasionally get asked if we travel "a lot" at Magenic. Sometimes the question comes from job candidates. Other times it's clients, recruiters or friends. To give a simple yes or no answer would be a disservice to the person asking the question. So here is my standard answer:It depends.(That was the short version.  Here's the long version...)We do have some guys that are more "national" in focus, and they can travel a fair amount. They also receive a little extra in compensation for doing so. It's a balancing act, and not necessarily a one-size-fits-all situation. Not everyone is well suited to constant travel. Some folks enjoy it and some folks hate it.With our local guys, our general policy is to TRY and keep them close to home whenever possible, but sometimes the needs of the client will dictate otherwise. (As Spock would say... the needs of the many outweigh the needs of the few, or the one.)In most cases though, we really do try to avoid sending our guys on extended travel gigs (i.e. every week for 6 months) when a simple kickoff trip and occasional visit will do. This depends on the nature of the gig, of course. Some types of work lend themselves to this model better than others. Additionally, this can and does vary by office. If one office is having trouble staffing a gig (not enough available bodies) and another office has a few too many folks on the bench, well... you can connect the dots. But again, we try to keep that to a minimum.Lastly, we all have our own thresholds for what we consider "a lot" of travel. There are two parts to this threshold:Half of it is whatever you're accustomed to already. The other half is being honest with yourself about how much you [like/hate] dealing with airports, car rentals, taxis, hotels, disruptions to your workout schedule, time away from friends/family, etc.Knowing a bit about yourself will definitely help you decide how much travel is too much for you.

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• Cheese won't start

  - by Anthony Hohenheim

  I can't start Cheese Webcam Booth. It starts loading and there is a brief moment when the window shows up but then it disappears, like it shuts itself down and it's not in system monitor. My webcam works perfectly in Skype video call. I installed and run Camorama and it gave me an error: Could not connect to video device (/dev/video0) Please check connection When I run the lsusb I get this line for my webcam: Bus 002 Device 002: ID 04f2:b210 Chicony Electronics Co., Ltd And for my graphic card, running lspci: VGA compatible controller: Intel Corporation Mobile 4 Series Chipset Integrated Graphics Controller (rev 07) It's not a pressing matter, but it bugs my nerves, if it works on Skype, why does Cheese and other programs refuse to run. As I said, it's not a big deal but any help would be appreciated. Running Cheese in terminal: (cheese:11454): Gtk-WARNING **: Attempting to add a widget with type GtkImage to a GtkToggleButton, but as a GtkBin subclass a GtkToggleButton can only contain one widget at a time; it already contains a widget of type GtkLabel (cheese:11454): Gtk-WARNING **: Attempting to add a widget with type GtkImage to a GtkToggleButton, but as a GtkBin subclass a GtkToggleButton can only contain one widget at a time; it already contains a widget of type GtkLabel (cheese:11454): Gtk-WARNING **: Attempting to add a widget with type GtkImage to a GtkToggleButton, but as a GtkBin subclass a GtkToggleButton can only contain one widget at a time; it already contains a widget of type GtkLabel (cheese:11454): Gtk-WARNING **: Attempting to add a widget with type GtkHBox to a GtkButton, but as a GtkBin subclass a GtkButton can only contain one widget at a time; it already contains a widget of type GtkLabel (cheese:11454): Gtk-WARNING **: Attempting to add a widget with type GtkImage to a GtkButton, but as a GtkBin subclass a GtkButton can only contain one widget at a time; it already contains a widget of type GtkLabel (cheese:11454): Gtk-WARNING **: Attempting to add a widget with type GtkHBox to a GtkToggleButton, but as a GtkBin subclass a GtkToggleButton can only contain one widget at a time; it already contains a widget of type GtkLabel (cheese:11454): Gtk-WARNING **: Attempting to add a widget with type GtkImage to a GtkButton, but as a GtkBin subclass a GtkButton can only contain one widget at a time; it already contains a widget of type GtkLabel (cheese:11454): Gdk-WARNING **: The program 'cheese' received an X Window System error. This probably reflects a bug in the program. The error was 'BadDrawable (invalid Pixmap or Window parameter)'. (Details: serial 932 error_code 9 request_code 137 minor_code 9) (Note to programmers: normally, X errors are reported asynchronously; that is, you will receive the error a while after causing it. To debug your program, run it with the --sync command line option to change this behavior. You can then get a meaningful backtrace from your debugger if you break on the gdk_x_error() function.)

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• 5 Step Procedure for Android Deployment with NetBeans IDE

  - by Geertjan

  I'm finding that it's so simple to deploy apps to Android that I'm not needing to use the Android emulator at all, haven't been able to figure out how it works anyway (big blinky screen pops up that I don't know what to do with). I just simply deploy the app straight to Android, try it out there, and then uninstall it, if needed. The whole process (only step 4 and 5 below need to be done for each deployment iteration, after you've done steps 1, 2, and 3 once to set up the deployment environment), takes a few seconds. Here's what I do: On Android, go to Settings | Applications. Check "Unknown sources". In "Development", check "USB debugging". Connect Android to your computer via a USB cable. Start up NetBeans IDE, with NBAndroid installed, as described yesterday. and create your "Hello World" app. Right-click the project in the IDE and choose "Export Signed Android Package". Create a new keystore, or choose an existing one, via the wizard that appears. At the end of the wizard (would be nice if NBAndroid would let you set up a keystore once and then reuse it for all your projects, without needing to work through the whole wizard step by step each time), you'll have a new release APK file (Android deployment archive) in the project's 'bin' folder, which you can see in the Files window. Go to the command line (would be nice if NBAndroid were to support adb, would mean I wouldn't need the command line at all), browse to the location of the APK file above. Type "adb install helloworld-release.apk" or whatever the APK file is called. You should see a "Success" message in the command line. Now the application is installed. On your Android, go to "Applications", and there you'll see your brand new app. Then try it out there and delete it if you're not happy with it. After you've made a change in your app, simply repeat step 4 and 5, i.e., create a new APK and install it via adb. Step 4 and 5 take a couple of seconds. And, given that it's all so simple, I don't see the value of the Android emulator, at all.

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• Does the Ubuntu One sync work?

  - by bisi

  I have been on this for several hours now, trying to get a simple second folder to sync with my (paid) account. I cannot tell you how many times I removed all devices, removed stored passwords, killed all processes of u1, logged out and back in online...and still, the tick in the file browser (Synchronize this folder) is loading and loading and loading. Also, I have logged out, rebooted countless times. And this is after me somehow managing to get the u1 preferences to finally "connect" again. I have also checked the status of your services, and none are close to what I am experiencing. And I have checked the suggested related questions above! So please, just confirm whether it is a problem on my side, or a problem on your side. EDIT: In the mean time, here is what has changed, on top of what is mentioned just above. • My files went from 0MB to 71.9MB, and is still rising. • My first folder of 400.2MB is being filled with the data as I write this. The second folder has the folder sub-structure in place. • Both folders now show in the File Browser that it will be synchronized. I believe that right now, it is all back to normal and working fine, and I guess that's what a good night's sleep can do ;). And we're now only back to the point where synchronizing is slow, but will pick up with the release of Natty (https://wiki.ubuntu.com/UbuntuOne/FAQ/WhyIsItTakingSoLongForMyFilesToSync). But to get to the questions: My about says I use 11.04, Natty Narwhal, but I am quite sure the last distribution I installed was 10.10. Folder A is 400.2MB, and Folder B is 29.5MB I am on a DSL line, behind a regular fritz.box setting. No proxy servers in use, and I did not install any particular firewall features. No physical firewall, just the router (on which I have a TV signal as well), and 2 switches to get to this floor. Status: inactive The ubuntuone-indicator runs the same window as when I click on my name on the top-right corner and select Ubuntu one, or in the Control Center choose Ubuntu one. It wasn't supposed to go further than this was it?

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• SSH from external network refused

  - by wulfsdad

  I've installed open-ssh-server on my home computer(running Lubuntu 12.04.1) in order to connect to it from school. This is how I've set up the sshd_config file: # Package generated configuration file # See the sshd_config(5) manpage for details # What ports, IPs and protocols we listen for #Port 22 Port 2222 # Use these options to restrict which interfaces/protocols sshd will bind to #ListenAddress :: #ListenAddress 0.0.0.0 Protocol 2 # HostKeys for protocol version 2 HostKey /etc/ssh/ssh_host_rsa_key HostKey /etc/ssh/ssh_host_dsa_key HostKey /etc/ssh/ssh_host_ecdsa_key #Privilege Separation is turned on for security UsePrivilegeSeparation yes # Lifetime and size of ephemeral version 1 server key KeyRegenerationInterval 3600 ServerKeyBits 768 # Logging SyslogFacility AUTH #LogLevel INFO LogLevel VERBOSE # Authentication: LoginGraceTime 120 PermitRootLogin no StrictModes yes RSAAuthentication yes PubkeyAuthentication yes #AuthorizedKeysFile %h/.ssh/authorized_keys # Don't read the user's ~/.rhosts and ~/.shosts files IgnoreRhosts yes # For this to work you will also need host keys in /etc/ssh_known_hosts RhostsRSAAuthentication no # similar for protocol version 2 HostbasedAuthentication no # Uncomment if you don't trust ~/.ssh/known_hosts for RhostsRSAAuthentication #IgnoreUserKnownHosts yes # To enable empty passwords, change to yes (NOT RECOMMENDED) PermitEmptyPasswords no # Change to yes to enable challenge-response passwords (beware issues with # some PAM modules and threads) ChallengeResponseAuthentication no # Change to no to disable tunnelled clear text passwords #PasswordAuthentication yes # Kerberos options #KerberosAuthentication no #KerberosGetAFSToken no #KerberosOrLocalPasswd yes #KerberosTicketCleanup yes # GSSAPI options #GSSAPIAuthentication no #GSSAPICleanupCredentials yes X11Forwarding no X11DisplayOffset 10 PrintMotd no PrintLastLog yes TCPKeepAlive yes #UseLogin no #MaxStartups 10:30:60 #Banner /etc/issue.net Banner /etc/sshbanner.net # Allow client to pass locale environment variables AcceptEnv LANG LC_* Subsystem sftp /usr/lib/openssh/sftp-server # Set this to 'yes' to enable PAM authentication, account processing, # and session processing. If this is enabled, PAM authentication will # be allowed through the ChallengeResponseAuthentication and # PasswordAuthentication. Depending on your PAM configuration, # PAM authentication via ChallengeResponseAuthentication may bypass # the setting of "PermitRootLogin without-password". # If you just want the PAM account and session checks to run without # PAM authentication, then enable this but set PasswordAuthentication # and ChallengeResponseAuthentication to 'no'. UsePAM yes #specify which accounts can use SSH AllowUsers onlyme I've also configured my router's port forwarding table to include: LAN Ports: 2222-2222 Protocol: TCP LAN IP Address: "IP Address" displayed by viewing "connection information" from right-click menu of system tray Remote Ports[optional]: n/a Remote IP Address[optional]: n/a I've tried various other configurations as well, using primary and secondary dns, and also with specifying remote ports 2222-2222. I've also tried with TCP/UDP (actually two rules because my router requires separate rules for each protocol). With any router port forwarding configuration, I am able to log in with ssh -p 2222 -v localhost But, when I try to log in from school using ssh -p 2222 onlyme@IP_ADDRESS I get a "No route to host" message. Same thing when I use the "Broadcast Address" or "Default Route/Primary DNS". When I use the "subnet mask", ssh just hangs. However, when I use the "secondary DNS" I recieve a "Connection refused" message. :^( Someone please help me figure out how to make this work.

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• Defining a service layer: the text-based adventure

  - by Stacy Vicknair

  Applications these days have more options than ever for a user interface, and it’s only going to grow. A successful product might require native applications for mobile devices, a regular web implementation, or even a gaming console. These systems often will be centralized and data driven. The solution is one that’s fairly solitary, a service layer! Simply put, take what’s shared and put it behind a physical or abstract layer that defines the boundary between the specific user interface and the shared content.   I know, I know, none of this is complicated. But some times it can be difficult to discern what belongs on which side of the line. For instance, say we’re creating a service that will provide content for both an ASP.NET MVC application and a WP7 application. Although the content served to each application is the same, there are different paradigms and patterns for displaying that data in the different environments. In ASP.NET MVC, you may create a model specific to a page that combines necessary information. In the WP7 application you might require different sets of data that you will connect via MVVM with the view. The general rule of thumb is that any shared content, business rules, or data should exist separately. Any element that is specific to the current UI implementation should be included in a separate library or with the UI implementation itself. The WP7 application doesn’t need my MVC specific model classes. My MVC application doesn’t require those INotifyPropertyChanged viewmodels that the WP7 application depends on. In both cases, there should be additional processing done above the service layer to massage the data to the application’s specific needs.   Service-ocalypse: the text based adventure What helps me the most about deciding whether or not something belongs coupled to the UI implementation or in the shared implementation is thinking of the simplest implementation you could have: a console application. You might have played a game like Peasant’s Quest: The console app is the text based adventure game version of your application. If you’re service was consumed in its simplest form, you would simply have a console based API for it that issues requests. Maybe those requests aren’t SWIM TO BOAT, but they might be CREATE USER JOHN. If I issue a request, I expect that request to be issued to the service. If the service has any exceptions or issues with my input, that business logic should be encapsulated in that service, not implemented in the UI. The service layer should be your functional application in its entirety, and anything above that layer should only assist with the display of that information.

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• PASS Summit for SQL Starters

  - by Davide Mauri

  I’ve received a buch of emails from PASS Summit “First Timers” that are also somehow new to SQL Server (for “somehow” I mean people with less than 6 month experience but with some basic knowledge of SQL Server engine) or are catching up from SQL Server 2000. The common question regards the session one should not miss to have a broad view of the entire SQL Server platform have some insight into some specific areas of SQL Server Given that I’m on (semi-)vacantion and that I have more free time (not true, I have to prepare slides & demos for several conferences, PASS Summit  - Building the Agile Data Warehouse with SQL Server 2012 - and PASS 24H - Agile Data Warehousing with SQL Server 2012 - among them…but let’s pretend it to be true), I’ve decided to make a post to answer to this common questions. Of course this is my personal point of view and given the fact that the number and quality of session that will be delivered at PASS Summit is so high that is very difficoult to make a choice, fell free to jump into the discussion and leave your feedback or – even better – answer with another post. I’m sure it will be very helpful to all the SQL Server beginners out there. I’ve imposed to myself to choose 6 session at maximum for each Track. Why 6? Because it’s the maximum number of session you can follow in one day, and given that all the session will be on the Summit DVD, they are the answer to the following question: “If I have one day to spend in training, which session I should watch?”. Of course a Summit is not like a Course so a lot of very basics concept of well-established technologies won’t be found here. Analysis Services, Integration Services, MDX are not part of the Summit this time (at least for the basic part of them). Enough with that, let’s start with the session list ideal to have a good Overview of all the SQL Server Platform: Geospatial Data Types in SQL Server 2012 Inside Unstructured Data: SQL Server 2012 FileTable and Semantic Search XQuery and XML in SQL Server: Common Problems and Best Practice Solutions Microsoft's Big Play for Big Data Dashboards: When to Choose Which MSBI Tool Microsoft BI End-User Tools 360° for what concern Database Development, I recommend the following sessions Understanding Transaction Isolation Levels What to Look for in Execution Plans Improve Query Performance by Fixing Bad Parameter Sniffing A Window into Your Data: Using SQL Window Functions Practical Uses and Optimization of New T-SQL Features in SQL Server 2012 Taking MERGE Beyond the Basics For Business Intelligence Information Delivery Analyzing SSAS Data with Excel Building Compelling Power View Reports Managed Self-Service BI PowerPivot 101  SharePoint for Business Intelligence The Best Microsoft BI Tools You've Never Heard Of and for Business Intelligence Architecture & Development BI Power Hour Building a Tabular Model Database Enterprise Information Management: Bringing Together SSIS, DQS, and MDS SSIS Design Patterns Storing Columnstore Indexes Hadoop and Its Ecosystem Components in Action Beside the listed sessions, First Timers should also take a look the the page PASS set up for them: http://www.sqlpass.org/summit/2012/Connect/FirstTimers.aspx See you at PASS Summit!

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• Wifi problems after upgrading to 13.10

  - by Simon

  I just upgraded to Ubuntu 13.10, but since the upgrade I don't have internet access via wifi anymore. I can: See networks Connect to a network Ping myself (localhost, 192.168.0.103) I can't: Ping others (including other devices on the same wireless network, including the gateway/router) Resolve hosts Access any other external resource, whether on my own network or on the internet Using Wireshark, I noticed my computer is continuously sending ARP-requests like "Who has 192.168.0.1 [which is the gateway]? Tell 192.168.0.103". It doesn't get any replies though. When I ping another IP-address for which it knows the mac-address (from cache), it turns out a packet loss of 90% occurs, and even if a packet manages to arrive it takes around 3000ms. The output of route -n is: Kernel IP routing table Destination Gateway Genmask Flags Metric Ref Use Iface 0.0.0.0 192.168.0.1 0.0.0.0 UG 0 0 0 eth1 192.168.0.0 0.0.0.0 255.255.255.0 U 9 0 0 eth1 192.168.122.0 0.0.0.0 255.255.255.0 U 0 0 0 virbr0 Before upgrading, wifi worked fine. Using other devices, wifi still works fine.Resetting the router didn't help. Ethernet still works after upgrading. Any suggestions? Update: I'm using the wl driver. Here's the relevant output of some commands: lspci | grep Wireless 03:00.0 Network controller: Broadcom Corporation BCM4313 802.11bgn Wireless Network Adapter (rev 01) cat /etc/modprobe.d/blacklist.conf [...] blacklist mac80211 blacklist brcm80211 blacklist cfg80211 blacklist lib80211_crypt_tkip blacklist lib80211 blacklist b43 cat /etc/rc.local sudo modprobe -r lib80211 sudo insmod /lib/modules/3.2.0-30-generic-pae/kernel/net/wireless/lib80211.ko sudo insmod /lib/modules/3.2.0-30-generic-pae/kernel/net/wireless/lib80211_crypt_wep.ko sudo insmod /lib/modules/3.2.0-30-generic-pae/kernel/net/wireless/lib80211_crypt_tkip.ko sudo insmod /lib/modules/3.2.0-30-generic-pae/kernel/net/wireless/lib80211_crypt_ccmp.ko sudo modprobe wl exit 0 The last lines are probably how I got wireless working after the previous upgrade (wireless has been a problem after each upgrade). Update 2: added information about the exact hardware below. The hardware is an integrated device, so I ran lspci -nn | grep -i network. The output is: 03:00.0 Network controller [0280]: Broadcom Corporation BCM4313 802.11bgn Wireless Network Adapter [14e4:4727] (rev 01)

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• 13.10 upgrade dropping wifi [on hold]

  - by Daryl

  Almost a complete newb here. After my last upgrade from 12.04 to 13.10 my wifi now randomly drops. The only way I can get a signal back is a shutdown and restart otherwise it shows no network is even available to connect to. Had no problems until the upgrade. Any help would be appreciated. H/W path Device Class Description ==================================================== system h8-1534 (H2N64AA#ABA) /0 bus 2AC8 /0/0 memory 64KiB BIOS /0/4 processor AMD FX(tm)-6200 Six-Core Processor /0/4/5 memory 288KiB L1 cache /0/4/6 memory 6MiB L2 cache /0/4/7 memory 8MiB L3 cache /0/d memory 10GiB System Memory /0/d/0 memory DIMM Synchronous [empty] /0/d/1 memory 4GiB DIMM DDR3 Synchronous 1600 MHz (0.6 ns) /0/d/2 memory 2GiB DIMM DDR3 Synchronous 1600 MHz (0.6 ns) /0/d/3 memory 4GiB DIMM DDR3 Synchronous 1600 MHz (0.6 ns) /0/100 bridge RD890 PCI to PCI bridge (external gfx0 port B) /0/100/0.2 generic RD990 I/O Memory Management Unit (IOMMU) /0/100/2 bridge RD890 PCI to PCI bridge (PCI express gpp port B) /0/100/2/0 display Turks PRO [Radeon HD 7570] /0/100/2/0.1 multimedia Turks/Whistler HDMI Audio [Radeon HD 6000 Series] /0/100/5 bridge RD890 PCI to PCI bridge (PCI express gpp port E) /0/100/5/0 bus TUSB73x0 SuperSpeed USB 3.0 xHCI Host Controller /0/100/11 storage SB7x0/SB8x0/SB9x0 SATA Controller [RAID5 mode] /0/100/12 bus SB7x0/SB8x0/SB9x0 USB OHCI0 Controller /0/100/12.2 bus SB7x0/SB8x0/SB9x0 USB EHCI Controller /0/100/13 bus SB7x0/SB8x0/SB9x0 USB OHCI0 Controller /0/100/13.2 bus SB7x0/SB8x0/SB9x0 USB EHCI Controller /0/100/14 bus SBx00 SMBus Controller /0/100/14.2 multimedia SBx00 Azalia (Intel HDA) /0/100/14.3 bridge SB7x0/SB8x0/SB9x0 LPC host controller /0/100/14.4 bridge SBx00 PCI to PCI Bridge /0/100/14.5 bus SB7x0/SB8x0/SB9x0 USB OHCI2 Controller /0/100/15 bridge SB700/SB800/SB900 PCI to PCI bridge (PCIE port 0) /0/100/15.1 bridge SB700/SB800/SB900 PCI to PCI bridge (PCIE port 1) /0/100/15.2 bridge SB900 PCI to PCI bridge (PCIE port 2) /0/100/15.2/0 wlan0 network RT3290 Wireless 802.11n 1T/1R PCIe /0/100/15.2/0.1 generic RT3290 Bluetooth /0/100/15.3 bridge SB900 PCI to PCI bridge (PCIE port 3) /0/100/15.3/0 eth0 network RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller /0/100/16 bus SB7x0/SB8x0/SB9x0 USB OHCI0 Controller /0/100/16.2 bus SB7x0/SB8x0/SB9x0 USB EHCI Controller /0/101 bridge Family 15h Processor Function 0 /0/102 bridge Family 15h Processor Function 1 /0/103 bridge Family 15h Processor Function 2 /0/104 bridge Family 15h Processor Function 3 /0/105 bridge Family 15h Processor Function 4 /0/106 bridge Family 15h Processor Function 5 /0/1 scsi0 storage /0/1/0.0.0 /dev/sda disk 1TB WDC WD1002FAEX-0 /0/1/0.0.0/1 volume 189MiB Windows FAT volume /0/1/0.0.0/2 /dev/sda2 volume 244MiB data partition /0/1/0.0.0/3 /dev/sda3 volume 931GiB LVM Physical Volume /0/2 scsi2 storage /0/2/0.0.0 /dev/cdrom disk DVD A DH16ACSHR /0/3 scsi6 storage /0/3/0.0.0 /dev/sdb disk SCSI Disk /0/3/0.0.1 /dev/sdc disk SCSI Disk /0/3/0.0.2 /dev/sdd disk SCSI Disk /0/3/0.0.3 /dev/sde disk MS/MS-Pro /0/3/0.0.3/0 /dev/sde disk /1 power Standard Efficiency I apologize for my newbness. I hope this is enough info for the hardware. Thanks Bruno for pointing out I needed to add more info. If I am lacking anything else please let me know and I'll post it.

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• Are You Meeting Social Customer Service Expectations?

  - by Mike Stiles

  Whether it’s B2B or B2C, one sure path to repeat business is making sure your buyer has a memorably pleasant and successful customer service experience with you. If they get that kind of treatment consistently, that’s called a relationship. And those aren’t broken easily. Social customer service, driven by integrated SRM (social relationship management) technology, is the venue that can effectively connect customers not only to the brand, but to other customers. Positive experiences, once administered, don’t just rest with the recipient. They’re published in the form of public raves and peer-to-peer recommendation, a force far more actionable than push advertising. What’s more, your customers have come to expect access to you and satisfaction from you using social. An NM Incite study shows 83% of Twitter users and 71% of Facebook users expect to get an answer from brands the same day they post to them on their social assets. To make sure you’re responding, you’ve got to have a tech platform that’s set up to moderate and alert so you’ll know ASAP a customer needs help. The more integrated your social enterprise is, the faster you can not only respond, but respond with the answer they’re looking for, because your system is connected to the internal resources that can surface the answer or put wheels in motion to rectify the situation in the shortest amount of time possible. But if you go to the necessary lengths to make sure your customers feel valued and important, will they really reward you? The study says 71% of consumers who got quick and effective responses from companies they contacted via social were more likely to recommend the brand to their friends and followers. So yes, sweeping people off their feet pays big dividends in terms of word-of-mouth marketing. But you should be keenly aware of the reverse side of that coin. Give people a negative experience, either in real world or virtual customer service, and that message is highly likely to get amplified through social channels faster and louder. Only 36% of the NM Incite study’s respondents reported that their problems were solved quickly and effectively. 36%? That’s hardly an impressive number. It gets worse. 10% never got so much as a response - at all. Going back to the relationship analogy, companies that are this deep in the ditch where customer service is concerned are making their girl or boyfriends really easy for a competitor to steal. Given the technology tools and data available right now for having an intimate knowledge of the customer, what products they’ve purchased, likely problems with those products, effective resolutions to those problems, and follow-up communication to gauge satisfaction, there are fewer excuses than ever for making the lifeblood of your business feel like you couldn’t care less. @mikestiles

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• MySQL Workbench 6.2.1 BETA has been released

  - by user12602715

  The MySQL Workbench team is announcing availability of the first beta release of its upcoming major product update, MySQL  Workbench 6.2. MySQL Workbench 6.2 focuses on support for innovations released in MySQL 5.6 and MySQL 5.7 DMR (Development Release) as well as MySQL Fabric 1.5, with features such as: A new spatial data viewer, allowing graphical views of result sets containing GEOMETRY data and taking advantage of the new GIS capabilities in MySQL 5.7. Support for new MySQL 5.7.4 SQL syntax and configuration options. Metadata Locks View shows the locks connections are blocked or waiting on. MySQL Fabric cluster connectivity - Browsing, view status, and connect to any MySQL instance in a Fabric Cluster. MS Access migration Wizard - easily move to MySQL Databases. Other significant usability improvements were made, aiming to raise productivity for advanced and new users: Direct shortcut buttons to commonly used features in the schema tree. Improved results handling. Columns have better auto-sizing and their widths are saved. Fonts can also be customized. Results "pinned" to persist viewing data. A convenient Run SQL Script command to directly execute SQL scripts, without loading them first. Database Modeling has been updated to allow changes to the formatting of note objects and attached SQL scripts can now be included in forward engineering and synchronization scripts. Integrated Visual Explain within the result set panel. Visual Explain drill down for large to very large explain plans. Shared SQL snippets in the SQL Editor, allowing multiple users to share SQL code by storing it within a MySQL instance. And much more. The list of provided binaries was updated and MySQL Workbench binaries now available for: Windows 7 or newer Mac OS X Lion or newer Ubuntu 12.04 LTS and Ubuntu 14.04 Fedora 20 Oracle Linux 6.5 Oracle Linux 7 Sources for building in other Linux distributions For the full list of changes in this revision, visit http://dev.mysql.com/doc/relnotes/workbench/en/changes-6-2.html For discussion, join the MySQL Workbench Forums: http://forums.mysql.com/index.php?151 Download MySQL Workbench 6.2.1 now, for Windows, Mac OS X 10.7+, Oracle Linux 6 and 7, Fedora 20, Ubuntu 12.04 and Ubuntu 14.04 or sources, from: http://dev.mysql.com/downloads/tools/workbench/ On behalf of the MySQL Workbench and the MySQL/ORACLE RE Team.

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• The Problem Should Define the Process, Not the Tool

  - by thatjeffsmith

  All around awesome tool, but not the only gadget in your toolbox.I’m stepping down from my SQL Developer pulpit today and standing up on my philosophical soap box. I’m frequently asked to help folks transition from one set of database tools over to Oracle SQL Developer, which I’m MORE than happy to do. But, I’m not looking to simply change the way people interact with Oracle database. What I care about is your productivity. Is there a faster, more efficient way for you to connect the dots, get from A to B, or just get home to your kids or to the pub for happy hour? If you have defined a business process around a specific tool, what happens when that tool ‘goes away?’ Does the business stop? No, you feel immediate pain until you are able to re-implement the process using another mechanism. Where I get confused, or even frustrated, is when someone asks me to redesign our tool to match their problem. Tools are just tools. Saying you ‘can’t load your data anymore because XYZ’ isn’t valid when you could easily do that same task via SQL*Loader, Create Table As Selects, or 9 other different mechanisms. Sometimes changes brings opportunity for improvement in the process. Don’t be afraid to step back and re-evaluate a problem with a fresh set of eyes. Just trying to replicate your process in another tool exactly as it was done in the ‘old tool’ doesn’t always make sense. Quick sidebar: scheduling a Windows program to kick off thousands if not millions of table inserts from Excel versus using a ‘proper’ server process using SQL*Loader and or external tables means sacrificing scalability and reliability for convenience. Don’t let old habits blind you to new solutions and possibilities. Of couse I’m not going to sit here and say that our tools aren’t deficient in some areas or can’t be improved upon. But I bet if we work together we can find something that’s not only better for the business, but is also better for you. What do you ‘miss’ since you’ve started using SQL Developer as your primary Oracle database tools? I’d love to start a thread here and share ideas on how we can better serve you and your organizations needs. The end solution might not look exactly what you have in mind starting out, but I had no idea I’d be a Product Manager when I started college either What can you no longer ‘do’ since you picked up SQL Developer? What hurts more than it should? What keeps you from being great versus just good?

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• Understanding When Social Interactions Should Be Resolved in Another Channel

  - by Christina McKeon

  Guest Blogger: Aphrodite Brinsmead, Senior Analyst at Ovum Agents need to respond to customers’ social comments and questions quickly and in the right tone. But more importantly, they need to offer resolutions. Customers care most about how long it takes to find information rather than which channel they are using. They choose to use social media because they are comfortable with the channel and it offers a convenient way to communicate. Ideally agents will resolve questions within social media, but they need guidance as to how and when to escalate interactions to a more private channel. First, businesses should assess the way in which customers are using social media to communicate with them and categorize posts into groups: complaints, feedback, technical queries or more general support questions. They should then consider the types of interactions that can easily be handled within social media and those that need to be followed up in another channel. This will be very dependent on the industry. Examples of queries that can be resolved in social media include Shipping pricing and timeframes Outage updates and resolution plans Flight status information Product stock check Technical support videos or forum posts Availability of facilities Both customers and agents need to be educated about the types of questions they can expect to resolve within social media. As the channel matures as a customer service tool, it needs to have value other than just as a forum for complaints. Social customer service agents need the power to start a web chat or phone call Any questions where customers need to divulge personal details in order to get a resolution will need to be addressed in a private channel: a private social message, web chat, email or phone call. Customers should never disclose their date of birth, social security, credit card number, or healthcare records in a public forum. Flight issues, changes to a booking, billing queries or account updates will all need to be completed via a private interaction. Agents responding to questions on social media need the ability to start a web chat or phone call with the customer. The customer doesn’t want to have to repeat their question and the agent should be empowered to connect customer records and access account or billing information. These agents will need to be trained across different channels and should be able to view all customer communications in one application. They also need to follow up questions that began on a public forum in the initial channel to make it clear that the issue was addressed. In order to make this possible, social media needs to be integrated as part of a broader customer service strategy. Irrespective of how many channels are used to complete an interaction, businesses should prioritize customer satisfaction and issue resolution. They need a clear strategy and trained agents that can handle and respond to social interactions. Follow me on Twitter @diteb. 

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• Making CopySourceAsHtml add-on work with VS2010

  - by DigiMortal

  As there are still bloggers who use CopySourceAsHtml add-on for Visual Studio to get syntax highlighted code to their blog posts and there is no guidance in CSAH site how to make it work with Visual Studio 2010 I will give my guidance here. Almost all code in this blog is syntax highlighted by this add-on (read more from my post Visual Studio add-in: CopySourceAsHTML). Last version of CSAH is available for VS2008 but it is easy to make it work with VS2010. Just follow these steps. Close VS2010 if it is opened. Goto folder MyDocuments\Visual Studio 2010. Move to AddIns subfolder (create it if there is no such subfolder). Create file called CopySourceAsHtml.AddIn and open it in text editor. Paste the following XML to editor:   <?xml version="1.0" encoding="utf-8" standalone="no"?> <Extensibility xmlns="http://schemas.microsoft.com/AutomationExtensibility"> <HostApplication> <Name>Microsoft Visual Studio Macros</Name> <Version>10.0</Version> </HostApplication> <HostApplication> <Name>Microsoft Visual Studio</Name> <Version>10.0</Version> </HostApplication> <Addin> <FriendlyName>CopySourceAsHtml</FriendlyName> <Description>Adds support to Microsoft Visual Studio 2010 for copying source code, syntax highlighting, and line numbers as HTML.</Description> <Assembly>JTLeigh.Tools.Development.CopySourceAsHtml, Version=3.0.3215.1, Culture=neutral, PublicKeyToken=bb2a58bdc03d2e14, processorArchitecture=MSIL</Assembly> <FullClassName>JTLeigh.Tools.Development.CopySourceAsHtml.Connect</FullClassName> <LoadBehavior>1</LoadBehavior> <CommandPreload>0</CommandPreload> <CommandLineSafe>0</CommandLineSafe> </Addin> </Extensibility> Save file and close it. Run VS2010 and activate add-on if it is not activated yet. That’s it. If you are heavy user of CSAH then I recommend you to bookmark this post. :)

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