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• Missed OpenWorld? Fear not. Customer Service Presentations for you!

  - by Tuula Fai

  As a Customer Service professional, you know the most frightening thing is having mission-critical systems go down when you’re trying to support customers. So while others are munching on candy this Halloween, why not spend your time listening to these Oracle OpenWorld sessions?   Oracle Service Vision and Roadmap Oracle RightNow Cross-Channel Contact Center Oracle RightNow Web Customer Service Oracle RightNow Chat Cloud Service & Oracle RightNow Virtual Assistant Cloud Service Oracle RightNow Social Customer Service Oracle RightNow Cloud Service - Upgrades Oracle Service – EBS Field Service Oracle Service – Siebel Service Oracle Service – Siebel Field Service In these presentations, you will learn the latest capabilities available in Oracle’s Service solutions for delivering a great customer experience. Like the ability to … Serve Your Customers Anywhere to maintain one seamless dialogue Turn Your Contact Center into a Profit Center by giving personal offers Use Social to Get Ahead of Service Issues by capturing and responding to posts Offer Help a Click Away on your support site at the point of need Humanize Web Self-Service with a Virtual Assistant that uses natural conversation As journalist Robert Liparulo said, “Knowledge was like candy: you never turned it down, especially if you didn't have to work too hard to get it.” It’s right here. Listen, Learn and Lead.

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• Hello PCI Council, are you listening?

  - by David Dorf

  Mention "PCI" to any retailer and you'll instantly see them take a deep breath and start looking for the nearest exit.  Nobody wants to be insecure, but few actually believe that PCI does anything more than focus blame directly on retailers.  I applaud PCI for making retailers more aware of the importance of security, but did you have to make them PAINFULLY aware?  POS vendors aren't immune to this pain either as we have to undergo lengthy third-party audits in addition to the internal secure programming programs.  There's got to be a better way. There's a timely article over at StorefrontBacktalk that discusses the inequity of PCI's rules, and also mentions that the PCI Council is accepting comments until April 15th. As a vendor, my biggest issue with PCI is that they require vendors to disclose the details of any breaches, in effect "ratting out" customers.  I don't think its a vendor's place to do this.  I'd rather have the trust of my customers so we can jointly solve the problem. Mary Ann Davidson, Oracle's Chief Security Officer, has an interesting blog posting on this very topic.  Its a bit of a long read, but I found it very entertaining and thought-provoking.  Here's an excerpt: ...heading up the list of “you must be joking” regulations are recent disturbing developments in the Payment Card Industry (PCI) world. I’d like to give [the] PCI kahunas the benefit of the doubt about their intentions, except that efforts by Oracle among others to make them aware of “unfortunate side effects of your requirements” – which is as tactful I can be for reasons that I believe will become obvious below - have gone, to-date, unanswered and more importantly, unchanged. I encourage you to read the entire posting, Pain Comes Instantly, and then provide feedback to the PCI Council.

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• Maintaining a main project line with satellite projects

  - by NickLarsen

  Some projects I work on have a main line of features, but are customizable per customer. Up until now those customizations have been implemented as preferences, but now there are 2 problems with the system... The settings page is getting out of control with features. There are probably some improvements that could be made to the settings UI, but regardless, it is quite cumbersome setting up new instances for new customers. Customers have started asking for customizations which would be more easily maintained as separate threads instead of having tons of customizations code. Optimally I am envisioning some kind of source control in which features are either in the main project line and customizations per customer are maintained in a repo per customer set up. The customizations per project would need to remain separate but if a bug is found and fixed in a particular project, I would need to percolate the fix back to the main line and into all of the other customer repos. The problem is I have never seen this done before, and before spending time trying to find source control that can accommodate this scenario and implement it, I figure it best to ask if anyone has something less complicated or knows of a source control product which can handle this with very little hair pulling.

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• OPN Solutions Catalog Goes Mobile

  - by Meghan Fritz-Oracle

  v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} Good news for our partners on this sunny Tuesday! Oracle PartnerNetwork is pleased to announce the launch of a mobile-ready OPN Solutions Catalog. Features include: A fluid search and browse experience regardless of device (phone, tablet, or desktop) Streamlined design and reorganized search facets, making it easier for customers to search and browse for partner profiles and their solutions The OPN Solutions Catalog is a free marketing tool for all active Oracle PartnerNetwork members. If you are an OPN partner… take advantage of it! To learn more about the new catalog, watch the Solutions Catalog Training which includes best practices and a demo on how to update your profile. Spend a few minutes with our experts to learn how you can expand your market reach and showcase your offerings to our customers, partners, and Oracle employees worldwide.Questions? Visit the Solutions Catalog Resource page or contact the Partner Business Center.

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• Get Unlimited Oracle Training for Your Team for an Entire Year

  - by KJones

  Written By Amit Kumar, Senior Director Oracle University Digital Training  Oracle University has been in the training business for a long time (over 30 years!) and has worked with many Oracle customers over the years.  We understand that getting your teams trained on the latest Oracle technologies is not always easy. Training becomes more challenging when you have remote teams, team members with different skill levels or experienced team members who just need the content that covers the latest product features. It can also be challenging to predict your training needs for the year, making it all the more difficult to provide training in a timely manner. Oracle Unlimited Learning Subscription is the Answer We’ve listened to our customers and we’ve worked hard to put together a flexible training solution that enables team members to get the training that addresses their individual needs, right when they need it. This new Oracle Unlimited Learning Subscription provides teams with one year of unlimited access to: •    All of Oracle's Training On Demand video courses for in-depth product training •    All of Oracle's Learning Streams, which provide fresh product content from Oracle experts for continuous learning •    Live connections with Oracle's top instructors  •    Dedicated labs for hands-on practice The Oracle Unlimited Learning Subscription is 100% digital, giving you maximum flexibility. It simplifies how you plan and budget for your team training.  Learning Oracle and staying connected with Oracle really has never been easier. Take a tour and contact your Oracle University representative today to learn more and request a demo. 

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• General Availability: Simplified User Experience Design Patterns eBook

  - by ultan o'broin

  Karen Scipi (@karenscipi) writes: The Oracle Applications User Experience team is delighted to announce that our Simplified User Experience Design Patterns for the Oracle Applications Cloud Service eBook is available for free. Working with publishers McGraw-Hill, we're pleased to make the eBook available in EPUB (for use on Apple iOS devices), MOBI (ideal for Amazon Kindle), and PDF (for anything with Adobe Reader) versions. The Simplified User Experience Design Patterns for the Oracle Applications Cloud Service eBook We’re sharing the same user experience design patterns, and their supporting guidance on page types and Oracle ADF components that Oracle uses to build simplified user interfaces (UIs) for the Oracle Sales Cloud and Oracle Human Capital Management (HCM) Cloud, with you so that you can build your own simplified UI solutions. Click to register and download your free copy of the eBook Design patterns offer big wins for applications builders because they are proven, reusable, and based on Oracle technology. They enable developers, partners, and customers to design and build the best user experiences consistently, shortening the application's development cycle, boosting designer and developer productivity, and lowering the overall time and cost of building a great user experience. Developers use the eBook to build their own simplified UIs with Oracle ADF and Oracle JDeveloper Now, Oracle partners, customers and the Oracle ADF community can share further in the Oracle Applications User Experience science and design expertise that brought the acclaimed simplified UIs to the Cloud and they can build their own UIs, simply and productively too!

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• The MDM Journey: From the Customer Perspective

  - by Mala Narasimharajan

  Master Data Management is more than just about a single version of  the truth or providing a 360 degree view of the customer.  It spans multiple domains ranging from customers to suppliers to products and beyond.  MDM is pivotal to providing a solid customer experience - one that results in repeat business, continued loyalty and last but not least - high customer satisfaction.  Customer experience is not only defined as accurate information about the customer for the enterprise, but also presenting the customer with the right information about products, orders, product availability, etc.   Let's take a look at a couple of customer use cases with Oracle MDM. Below is a picture from a recent customer panel: Oracle MDM is a key platform for increasing upsell/cross-sell opportunities, improve targeting of customers and uncover new sales opportunies, reduce inaccuracies in mailing marketing materials to prospects, as well as to tap into and uncover the full value of a customer across business units more accurately.  A leading investment and private bank leverages Oracle MDM to do a better job of identifying clients, their levels of investment as well as consistently manage them through a series of areas such as credit, risk, new accounts, etc. Ultimately, they are looking to understand client investments and touchpoints across the company's offerings.  Another use case for Oracle MDM is with a major financial and insurance services company with clients worldwide, looking to resolve customer data inaccuracies and client information stored differently across mulitiple systems.  For more information on Oracle Master Data Management, click here.  

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• Best Architecture for ASP.NET WebForms Application

  - by stack man

  I have written an ASP.NET WebForms portal for a client. The project has kind of evolved rather than being properly planned and structured from the beginning. Consequently, all the code is mashed together within the same project and without any layers. The client is now happy with the functionality, so I would like to refactor the code such that I will be confident about releasing the project. As there seems to be many differing ways to design the architecture, I would like some opinions about the best approach to take. FUNCTIONALITY The portal allows administrators to configure HTML templates. Other associated "partners" will be able to display these templates by adding IFrame code to their site. Within these templates, customers can register and purchase products. An API has been implemented using WCF allowing external companies to interface with the system also. An Admin section allows Administrators to configure various functionality and view reports for each partner. The system sends out invoices and email notifications to customers. CURRENT ARCHITECTURE It is currently using EF4 to read/write to the database. The EF objects are used directly within the aspx files. This has facilitated rapid development while I have been writing the site but it is probably unacceptable to keep it like that as it is tightly coupling the db with the UI. Specific business logic has been added to partial classes of the EF objects. QUESTIONS The goal of refactoring will be to make the site scalable, easily maintainable and secure. 1) What kind of architecture would be best for this? Please describe what should be in each layer, whether I should use DTO's / POCO / Active Record pattern etc. 2) Is there a robust way to auto-generate DTO's / BOs so that any future enhancements will be simple to implement despite the extra layers? 3) Would it be beneficial to convert the project from WebForms to MVC?

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• The November OBIEE 11.1.1.6.6 Bundle Patch has been released

  - by inowodwo

  The November Oracle Business Intelligence Enterprise Edition - OBIEE 11.1.1.6.6 Bundle Patch is now available for download from My Oracle Support For OBIEE on 11.1.1.6.0, the plan is to run a monthly bundle patch 11.1.1.6.6 bundle patch includes 67 bug fixes. 11.1.1.6.6 bundle patch is cumulative, so it includes everything in 11.1.1.6.1, 11.1.1.6.2, 11.1.1.6.2BP1, 11.1.1.6.4 and 11.1.1.6.5. Please note that this release is only recommended for BI customers i.e. not customers on Fusion Apps Bundled Patch Details (1 of 7) Oracle Business Intelligence Installer. (patch number 15844023) (2 of 7) Oracle Real Time Decisions. (patch number 15844066) (3 of 7) Oracle Business Intelligence Publisher (patch number 14800665) (4 of 7) Oracle Business Intelligence ADF Components. (patch number 15843961) (5 of 7) Enterprise Performance Management Components Installed from BI Installer 11.1.1.6.x (patch number 15844096) (6 of 7) Oracle Business Intelligence (patch number 14791926) (7 of 7) Oracle Business Intelligence Platform Client Installers and MapViewer (patch number 15839347) 11.1.1.6.6 bundle patch is available for the supported platforms : Microsoft Windows (32-bit) Linux x86 (32-bit) Microsoft Windows x64 (64-bit) Linux x86-64 (64-bit) Oracle Solaris on SPARC (64-bit) Oracle Solaris on x86-64 (64-bit) IBM AIX PPC (64-bit) HPUX- IA (64-bit)

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• Architecture : am I doing things right?

  - by Jeremy D

  I'm trying to use a '~classic' layered arch using .NET and Entity Framework. We are starting from a legacy database which is a little bit crappy: Inconsistent naming Unneeded views (view referencing other views, select * views etc...) Aggregated columns Potatoes and Carrots in the same table etc... So I ended with fully isolating my database structure from my domain model. To do so EF entities are hidden from presentation layer. The goal is to permit an easier database refactoring while lowering the impact of it on applications. I'm now facing a lot of challenges and I'm starting to ask myself if I'm doing things right. My Domain Model is highly volatile, it keeps evolving with apps as new fields needs are arising. Complexity of it keeps raising and class it contains start to get a lot of properties. Creating include strategy and reprojecting to EF is very tricky (my domain objects don't have any kind of lazy/eager loading relationship properties): DomainInclude<Domain.Model.Bar>.Include("Customers").Include("Customers.Friends") // To... IFooContext.Bars.Include(...).Include(...).Where(...) Some framework are raping the isolation levels (Devexpress Grids which needs either XPO or IQueryable for filtering and paging large data sets) I'm starting to ask myself if : the isolation of EF auto-generated entities is an unneeded cost. I should allow frameworks to hit IQueryable? Slow slope to hell? (it's really hard to isolate DevExpress framework, any successful experience?) the high volatility of my domain model is normal? Did you have similar difficulties? Any advice based on experience?

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• Oracle Customer Experience (CX) Solutions Make Retailers Merry

  - by Tuula Fai

  Tis the season to be jolly. If you’re a retailer, your level of jolliness depends on sales. So you watch trends like U.S. store traffic increasing 3.5% to 308 million on Black Friday but sales actually falling 1.8% to $11.2 billion. Fortunately, by the end of November, retail sales were up 3.7% over the previous year, thanks to life recovering after Hurricane Sandy. And online sales topped $1 billion for the first time ever! Who are the companies improving their sales online? They are big names like Walgreen’s Drugstore.com, Nordstrom’s HauteLook, and Intuit. More importantly, how are they doing it? They use cutting-edge business practices enabled by Oracle’s CX Cloud Service & Support solutions to: Increase conversions rates and order sizes (Customer Acquisition) Enhance customer satisfaction and loyalty (Customer Retention) Reduce contact center costs and improve agent productivity (Operational Efficiency). Acquisition + Retention + Operational Efficiency = Sustainable Growth and Profits. That’s the magic formula for retail customer service success. Don’t take our word for it. Look at the results of these Oracle customers: Walgreen’s Drugstore—30% sales conversion rate on chat sessions with 20% increase in shopping cart size Nordstrom’s HauteLook—40,000+ interactions per month—20% growth over last year— efficiently managed by 40 agents, with no increase in IT costs Intuit—50% increase in customer satisfaction and 70% decrease in cost per interaction Using Oracle’s CX Cloud & Service solutions, these retailers deliver consistent, relevant, and personalized experiences across all touchpoints, including social, mobile, and web. Their ability to connect with customers anytime, anywhere—providing the right answer at the right time—helps them create a defensible advantage in the marketplace. Want to learn more? Please visit http://www.oracle.com/goto/cloudlaunchpad for free resources on delivering exceptional customer service in the Cloud. Also, watch our YouTube channel to learn more about seamless multichannel retail and Winston Furnishings’ exceptional customer experience.

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• Oracle OpenWorld Highlights

  - by Doug Reid

  We are in the final days of Oracle OpenWorld 2012 and the data integration team have been hard at work giving sessions, meeting customers, demonstrating product and conducting hands-on labs.    It has been a great conference, but the best part is meeting our customers and learning about all the great implementations of our products.  Wednesday was the last day that the exhibition hall was open and attendees were getting in their final opportunities to see our products and meet with the product management team.   Two hours before the close of the hall, people lined up to learn about GoldenGate 11gR2, Monitor, Adapters, Veridata, and all the different use cases.    Here's a picture of Sjaak Vossepoel, who is our DIS Sales Consulting Manager for EMEA speaking to a potential customer on the options of using Oracle GoldenGate for heterogenous data replication.  Over the last two days, the GoldenGate team ran two labs; Introduction to Oracle GoldenGate Veridata and Deep Dive into Oracle GoldenGate.   Both of the labs were completely booked out and unfortunately we had to turn away people.   BUT,  all of our labs were recorded recently so if you were not able to get into the lab or did not have enough time to complete your labs, visit youtube.com/oraclegoldengate to see a  complete recording of the labs we used at OpenWorld plus more.  Here are a couple pictures from the Deep Dive into Oracle GoldenGate lead by Chis Lawless from the Product Management team.   Thanks to the GoldenGate Hands-on Lab team for putting on a great session!!! We will post more information about where you can find additional details on OpenWorld as they become public.   

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• New Quiz! Is Your Business Set Up For Commerce Anywhere?

  - by Marie-Christin Hansen-Oracle

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 We have a fun new quiz available that allows you to test whether your retail business truly delivers commerce anywhere! (How do we define commerce anywhere, you ask? Have a look!) The quiz assesses how your retail business is set up across the four pillars we believe are essential in providing your customers the shopping experience they require. It will allow you to understand how you need to align your systems in order to succeed at commerce anywhere. A few questions we ask: Do you individualize the shopping experience for each customer? Do you empower your business users with the right tools and insight, so they in turn can serve your customers better? Is your platform flexible and does it, for example, support both B2C and B2B business models from a single solution? Take the quiz now and find out! /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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• IDC Recommends Oracle Solaris 11

  - by user12611852

  IDC published a research report this week on Oracle Solaris 11 and described it as "Delivering unique value."  The report emphasizes the ability of Oracle Solaris to scale up and provide a mission critical platform for a wide variety of computing. Solaris built-in server and network virtualization helps to lower costs and enable consolidation while reducing administration costs and risks. Learn more about Oracle Solaris and the recently announced 11.1 update. In their conclusion, IDC reports: Today, Oracle is a multi-OS vendor that is adjusting to the opportunities presented by a significantly expanded product portfolio. The company has a long history of supporting Unix operating systems with its broad product portfolio, but the main difference is that now Oracle has direct control over the destiny of the Solaris operating system. The company has made a strong commitment to Solaris on both SPARC and x86 systems, as well as to Linux on x86 systems, and expects to continue to enhance Oracle Solaris 11 with update releases once a year as well as Solaris 12, which is already on the road map. Oracle is working to help its customers understand its strong commitment to Oracle Solaris and the product's role as a single operating system that runs on both SPARC and x86 processors. While Oracle Solaris and Oracle Linux are critical assets, the company's crown jewel is the deep collection of software that runs on top of both Oracle Solaris and Oracle Linux, software that creates a robust application environment. The continuing integration and optimization of the software and hardware stack is a differentiator for Oracle and for customers that run an Oracle Solaris stack.

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• 301 redirect: Is this good or bad for 2 domains?

  - by Tim

  Since i couldn't find any appropriate answer to my specific question, I wanted to ask you. I've read alot of things about the 301-redirect for moving pages and so on. A customer of mine has booked a new domain last year for better search results (he included his main keyword into the domain. Before he had only a domain with his business name, which had nothing to say about what he does). I told him, that he should do a 301-redirect so he doesn't loose his position in Google and to redirect all new customers coming from the old domain to the new domain. After about one year where his site hat a good amount of traffic the search results of Google for his keywords are getting more worse. Since he didn't maintain his website (no new content, bad content on all pages and so on) I assumed this would be the problem. He gave his website to another company which also makes websites. They told him, that this 301-redirection is very bad for his website. They removed it, and also updated his content and the template so now he has the same meta keywords on every page (instead of the specific ones I put there before). He also removed the canonical-tag which I placed there to ensure no duplicate content. What I am now afraid of is, that without this redirect Google now will find duplicate content and therefore kick him out of the index, which would be a nightmare, since most of his customers come over his website. I need verification of the fact, that the 301 isn't bad but in fact the correct way of working with 2 domains. If possible with good sources I can point out to him since he don't wants to hear anything about this. If someone also has a few words about the keywords and the canonical-tag I would really appreciate it! Thank you very much!

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• What's hot in Oracle Premier Support News for Solaris, Storage and Systems - How to Patch!

  - by user12244613

  Struggling with locating patches for Sun products? Can't find your Oracle System Drivers? This question has been raised many times by customers and was the source of a short video in the Oracle System Support Newsletter in February 2012. The transition between SunSolve and My Oracle Support is to change how you think about the type of patch your looking for. For example, in SunSolve you might have typed e1000g if looking for an Enternet Driver.. but entering e1000g will not find anything in My Oracle Support - Patches and Update Menu. As you need to use the Product (Advanced) search which is driven of the Product Name, therefore you need to type "Ethernet" and select the ethernet product you are looking for to locate the patches for this product. Just to recap that video: If you are looking for the e1000g Ethernet Driver - You need to use Advance Search and search for Enternet 1. Log into My Oracle Support - Select Patches and Updates - Select Product or Family (Advanced Search). 2. In the product line enter: Ethernet and select the product name from the menu. 3. Check remove supersede patches - that ensure you only get relevant current patches in the results. 4. Select Search and the results are displayed. Now you have more options to include the platform (Solaris,Linux etc.) if want to further narrow the search. Need more information? Log into My Oracle Support and what a short 90sec video I put together. View the 7 minute Video using Firefox/chrome – It shows searching for individual patches, Solaris, Firmware etc. If you are not receiving the Oracle System Support Newsletter: Option (a) Within My Oracle Support, make document id: 1363390.1 a favourite and revisit it on the 2nd of each month for the latest content. Option (b) By default the Newsletter  is sent to all customers who have logged a Service Request on an Oracle Systems Hardware Product during the last 12months, unless you have opted out to receiving Oracle Communications on your profile on http://oracle.com

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• Two views of Federation: inside out, and outside in

  - by Darin Pendergraft

  IDM customers that I speak to have spent a lot of time thinking about enterprise SSO - asking your employees to log in to multiple systems, each with distinct hard to guess (translation: hard to remember) passwords that fit the corporate security policy for length and complexity is a strategy that is just begging for a lot of help-desk password reset calls. So forward thinking organizations have implemented SSO for as many systems as possible. With the mix of Enterprise Apps moving to the cloud, it makes sense to continue this SSO strategy by Federating with those cloud apps and services.  Organizations maintain control, since employee access to the externally hosted apps is provided via the enterprise account.  If the employee leaves, their access to the cloud app is terminated when their enterprise account is disabled.  The employees don't have to remember another username and password - so life is good. From the outside in - I am excited about the increasing use of Social Sign-on - or BYOI (Bring your own Identity).  The convenience of single-sign on is extended to customers/users/prospects when organizations enable access to business services using a social ID.  The last thing I want when visiting a website or blog is to create another account.  So using my Google or Twitter ID is a very nice quick way to get access without having to go through a registration process that creates another username/password that I have to try to remember. The convenience of not having to maintain multiple passwords is obvious, whether you are an employee or customer - and the security benefit of not having lots of passwords to lose or forget is there as well. Are enterprises allowing employees to use their personal (social) IDs for enterprise apps?  Not yet, but we are moving in the right direction, and we will get there some day.

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• Join me at OpenWorld 2012

  - by Michael Palmeter (Exalogic PM)

  For those of you that will be coming out to Oracle OpenWorld 2012 next ween in San Francisco, I encourage you to take a few minutes on Monday afternoon to come to my session on Oracle Exalogic. Click here for more info: CON9416 - Oracle Exalogic 2.0: Ready-to-Deploy, Mission-Critical Private Cloud My session is one of the first on Oracle Exalogic (one of the privileges of running Product Management for the product) and with that in mind it is going to be something of an introduction and overview.  The material I will present is tailored for C-level customers that are interested in the product but haven't really been exposed to it in any detail.  This is essentially the same sort of presentation I give to customers that visit Oracle HQ, and it provides context for all of the other excellent sessions that follow. During this session I will talk about: The macro-trends in the industry that are driving Exalogic strategy - IT-as-a-Service and infrastructure convergence The first two years of market success with Exalogic - who's bought it, why, and what their results have been Exalogic key features and differentiation - why it's the best possible platform for Oracle business applications and middleware How Exalogic performs, and why it is the hands-down performance champion of Enterprise cloud platforms If you haven't signed up yet, please do.  I'd love to see you there.

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• Partner Webcast - Oracle Data Integration Competency Center (DICC): A Niche Market for services

  - by Thanos Terentes Printzios

  Market success now depends on data integration speed. This is why we collected all best practices from the most advanced IT leaders, simply to prove that a Data Integration competency center should be the primary new IT team you should establish. This is a niche market with unlimited potential for partners becoming, the much needed, data integration services provider trusted by customers. We would like to elaborate with OPN Partners on the Business Value Assessment and Total Economic Impact of the Data Integration Platform for End Users, while justifying re-organizing your IT services teams. We are happy to share our research on: The Economical impact of data integration platform/competency center. Justifying strongest reasons and differentiators, using numeric analysis and best-practice in customer case studies from specific industries Utilizing diagnostics and health-check analysis in building a business case for your customers What exactly is so special in the technology of Oracle Data Integration Impact of growing data volume and amount of data sources Analysis of usual solutions that are being implemented so far, addressing key challenges and mistakes During this partner webcast we will balance business case centric content with extensive numerical ROI analysis. Join us to find out how to build a unified approach to moving/sharing/integrating data across the enterprise and why this is an important new services opportunity for partners. Agenda: Data Integration Competency Center Oracle Data Integration Solution Overview Services Niche Market For OPN Summary Q&A Delivery Format This FREE online LIVE eSeminar will be delivered over the Web. Registrations received less than 24hours prior to start time may not receive confirmation to attend. Presenter: Milomir Vojvodic, EMEA Senior Business Development Manager for Oracle Data Integration Product Group Date: Thursday, September 4th, 10pm CEST (8am UTC/11am EEST)Duration: 1 hour Register Today For any questions please contact us at [email protected]

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• Have you Been Missing the 'About This Record' Functionality on the Customer Form...?

  - by MargaretW

  Do you have fond memories of the 'Help -> About This Record'  functionality that used to be available in the old Customer form - when it was a form, and not a java html screen?  Back in Release 11i, we had the ability to identify when the customer record had last been updated and by whom.  When some forms were replaced by Java HTML screens, you could identify some of this information via the 'About this Page' hyperlink at the bottom left hand corner of the HTML page.  You could enable this by enabling the FND: Diagnostics profile option, but many customers found this had an adverse effect on performance and additionally was not user-friendly.   Our customers tell us that this feature was widely used to identify owner/update information in many business processes, including auditing, customer entry/update, research and testing.  There have been various efforts to revert this feature by customising java pages, but this was not fully successful in some cases.  Oracle Support is happy to announce that this functionality has now been included in the Customer screens in Release 12.2 onwards.   You will be able to query the record history at customer level, at site level, at site address levels and for all tabs relating to the customer. Simply click on the 'Record History' icon, available in the Record History column on a summary screen, or via the same icon on the individual detail screen to display the following information: Last Updated Date: Last Updated By Creation Date Created By Last Update Login

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• Improved Customer Experience, but at what Cost? See the DELL Computer experience with RTD

  - by Richard Lefebvre

  We can all probably agree that improving your customers' experience is a good thing. But a key question many people are asking is will it help your organization and, in particular, what are the financial benefits? That's a good question, especially when companies ARE experiencing phenomenal return on investment (ROI). Of course, there are many factors that impact ROI or other measures of success, but we'd like to share some success stories as examples of customer experience in action and delivering positive results. If you would like to learn more about the economics of customer experience, see Brian Curran's presentation at the Oracle Customer Experience Summit last month. In this series of blog posts, we'll share actual customer stories. Today's example is Dell, which uses Oracle Real-Time Decisions (RTD) and Siebel CRM as part of their customer experience portfolio to better understand their customers' needs and wants and provide consistent interactions. Regular readers of this blog are probably familiar with Siebel, but RTD may be new to many of you. RTD is a complete decision management solution that delivers real-time decisions and recommendations and automatically renders decisions within a business process to create tailored messaging for every customer interaction. What does that mean? In the video below, Dell describes how customer experience is important not just for one interaction channel, but across all "vehicles." RTD is helping Dell understand customer behavior and communicate with the customer in a more relevant manner, across all communication  or interaction channels including sales and service call centers, email marketing and online. Dell continues to expand use of RTD because the benefits are showing up in sales, service and marketing results including 19% increase in close rates, faster issue resolution and 40% improvement in revenue per click in email marketing. Video link By Tony Berk on Nov 15, 2012

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• A key principle of Scrum...

  - by AndyScott

  "A key principle of Scrum is its recognition that during a project the customers can change their minds about what they want and need (often called requirements churn), and that unpredicted challenges cannot be easily addressed in a traditional predictive or planned manner. As such, Scrum adopts an empirical approach—accepting that the problem cannot be fully understood or defined, focusing instead on maximizing the team’s ability to deliver quickly and respond to emerging requirements." I have been working in a SCRUM environment, with 4-6 week cycles, for about 6 months now and have been very pleased with the impact that it has had on my life (regular work hours, seeing my family, etc).  But was looking up the criteria for a 'Certified Scrum Master' and came across the SCRUM definition on Wikipedia, and started reading the actual definition.  My first thought was "hey, this development methodology actually allows you to deal with what happens in the real world (i.e. customers changing requirements); but is this "selling out" on solid requirements? I understand that this works in the environment that I am currently working in, where there are deep pockets paying the bills, and also making the descisions on what requirements to change / impliment; but is this a recepie for success in smaller or simply more budget concious environments?  Having the ability to be completely flexible when the client wants the product changed.   The more I think about it, the more I feel that SCRUM development may be better suited for an environment where a team is taking over a project from another team (bringing some outside development in-house or something of that ilk), as opposed to ground up development. What do you think?

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• Differentiating between user script input formats

  - by KChaloux

  I have a .NET project at work that provides a couple of (Iron)Python scripts to the customers, to allow them to customize the output of the program. The application generates code for certain machines, and supports a couple of different formats. Until recently, we only provided a script for one format. We're expanding upon that to include support for the others. If the user is using a script, they select their input script before generating the output code. A script designed for Format1 output is going to cause errors if they're trying to generate Format2 output. I need to deal with this. One option would just be to let the customers use common sense, and if they load the wrong script it will just fail, or worse, produce inaccurate data. I'm inclined to provide a little more protection than that. At the moment I'm considering putting a shebang-style comment line at the top of the script, ala: # OUTPUT - Format1 If the user tries to run a Format2 process with a Format1 script, it will warn them. Alternatively I could create different file extensions for the input scripts that vary by type. The file-type comment approach helps prevent the script from actually loading improperly, at the cost of failing to warn the user until they've already selected it, via a dialog box. Using different file extensions would allow me to cut down on visual clutter when providing a File Dialog, but doesn't actually stop them from loading the wrong script. So I'm really not sure if the right approach is to just leave it alone, or provide some safeguards.

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• Oracle Enterprise Manager 12c Testing-as-a-Service Solution

  - by user810030

  With organizations spending as much as 50 percent of their QA time with non-test related activities like setting up hardware and deploying applications and test tools, the cloud will bring obvious benefits. A key component of Oracle Enterprise Manager our current Application Quality Management products have been helping our customers with application load testing, functional testing and test process management, but also test data management, data masking and real application testing. These products enable customers to thoroughly test applications and their underlying infrastructure to help ensure the best quality, scalability and availability prior to deployment.  Today, Oracle announced Oracle Enterprise Manager 12c Testing-as-a-Service Solution . This solution will allow users to significantly decrease the time needed to setup a complete test environment, while enhancing testing efficiency. Please read the Press Release mentioned above and join us in our Enterprise Manager LinkedIn Group discussion on this topic. (need to be a member). Or visit our booth this week during the EuroSTAR Software Testing conference in Amsterdam where we can demo this solution  I hope you find this helpfull Stay Connected: Twitter |  Facebook |  YouTube |  Linkedin |  Newsletter

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• Project Showcase: SaaS Web Apps Hits a Home Run with New SCMS Database

  - by Webgui

  We love seeing projects from start to finish, and we’re happy to share the latest example with you. Who: SaaS Web Apps – they use Software as a Service to create web applications that look and feel like desktop applications. What: SaaS Web Apps needed to build a Sports Contract Management System (SCMS) for one of its customers, Premier Stinson Sports. Why: The SCMS database is used for collecting, analyzing and recording college coach and athletic directors’ employment and contract data. The Challenge: Premier Stinson Sports works with a number of partners, each with its own needs and unique requirements. For example, USA Today uses the system to provide cutting edge news analysis while The National Sports Law Institute of Marquette University Law School uses it to for the latest sports contract data and student analysis. In addition, the system needed to be secure due to the sensitivity of the data; it was essential that the user security and permissions be easily configurable. As always, performance was a key factor, especially with the intense reporting and analytical capabilities for this project. Because of this, most of the processing had to be done on a dedicated server but the project called for the richness and responsiveness of a desktop application. The Solution: To execute the project, SaaS Web Apps used APS.Net-based Visual WebGui from Gizmox, combined with SQL Server 2008 and SQL Reporting Services. This combination resulted in a quick deployment for SaaS Web Apps’ customers. The Result: The completed project gave each partner the scalability and availability of a web application with the performance and security of a desktop application. As an example, USA Today pulls data from this database to give readers the latest sports stats – Salary analysis of 2010 Football Bowl Subdivision Coaches. And here’s a screenshot of the database itself. Great work, SaaS Web Apps!

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