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  • What Should You Look for In a CRM Demo?

    - by charles.knapp
    I have helped firms evaluate software demos and delivered demos in diverse industries such as manufacturing, healthcare, life sciences, and travel (to name just a few). Here are a few suggestions. First, which vendor has the best fit for your industry? Make sure that the vendor demo staff tell you clearly throughout the demo (not just in a passing comment), what portion of each business process and screen is standard, what has been configured, what has been custom coded, and what has been provided by a partner. If you don't keep asking, what you buy may be less useful than what you saw. This will lead to added (and unbudgeted) costs and time. Second, what are the roles of the primary users? What are their top-most needs, such as exception-oriented dashboards or rapid data entry? Can you get a demo for each key role, showing how the software fits a typical workday? Have the vendor repeatedly tell you what is standard, configured, custom coded, or provided by a partner. Third, how well does the demo balance ease of use with completeness of business processes? One common approach is to hide needed fields or steps that are of low visual value. Another approach is to focus heavily on a visually appealing capability, while downplaying the fit with your key business processes. Result: despite their business acumen, demo attendees may not focus adequately on gaps in business fit So, look for complete disclosure and complete CRM. To arrange a demo from Oracle, please visit http://www.oracle.com/crm.

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  • Certifications in the new Certify

    - by richard.miller
    The most up-to-date certifications are now available in Certify - New Additions Feb 2011! What's not yet available can still be found in Classic Certify. We think that the new search will save you a ton of time and energy, so try it out and let us know. NOTE: Not all cert information is in the new system. If you type in a product name and do not find it, send us feedback so we can find the team to add it!. Also, we have been listening to every feedback message coming in. We have plans to make some improvements based on your feedback AND add the missing data. Thanks for your help! Japanese ??? Note: Oracle Fusion Middleware certifications are available via oracle.com: Fusion Middleware Certifications. Certifications viewable in the new Certify Search Oracle Database Oracle Database Options Oracle Database Clients (they apply to both 32-bit and 64-bit) Oracle Enterprise Manager Oracle Beehive Oracle Collaboration Suite Oracle E-Business Suite, Now with Release 11i & 12! Oracle Siebel Customer Relationship Management (CRM) Oracle Governance, Risk, and Compliance Management Oracle Financial Services Oracle Healthcare Oracle Life Sciences Oracle Enterprise Taxation Management Oracle Retail Oracle Utilities Oracle Cross Applications Oracle Primavera Oracle Agile Oracle Transportation Management (G-L) Oracle Value Chain Planning Oracle JD Edwards EnterpriseOne (NEW! Jan 2011) 8.9+ and SP23+ Oracle JD Edwards World (A7.3, A8.1, A9.1, and A9.2) Certifications viewable in Classic Certify Classic certify is the "old" user interface. Clicking the "Classic Certify" link from Certifications QuickLinks will take you there. Enterprise PeopleTools Release 8.49, Release 8.50, and Release 8.51 Other Resources See the Tips and Tricks for the new Certify. Watch the 4 minute introduction to the new certify. Or how to get the most out of certify with a advanced searching and features demo with the new certify. =0)document.write(unescape('%3C')+'\!-'+'-') //--

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  • Oracle BPM Partner Solution Catalog

    - by JuergenKress
    This is a live catalogue of partner solutions available on Oracle BPM 11g .The solutions showcased here in the catalogue have been nominated by Oracle BPM Partners. In addition, to the partner solutions, Oracle Process Accelerators are also available for customers and Partners to get started with Oracle BPM. To list your solution in the Oracle BPM Partner Catalogue, please contact Partner Solution Catalogue Team BPM partner solutions listed belong to the following sectors: Telecom Utilities & Energy Banking & Retail Public Sector Media & Entertainment Manufacturing High Tech Healthcare Financial Services Education Construction Appliance & Common Processes You can also check out Oracle Partner Network for a comprehensive list of Oracle BPM partners. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit  www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Technorati Tags: BPM,BPM solution catalog,bpm samples,bpm partner,SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress

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  • Oracle Industrial Manufacturing Forum, Nov 8, W Hotel-Chicago

    - by Stephen Slade
    As global markets mature and new customer segments emerge, top industrial manufacturers are restructuring their businesses for growth. Oracle's annual Industrial Manufacturing Forum was created to help these companies focus on revolutionizing product and service innovation, maximize organizational performance, and deliver exceptional customer experiences. Key themes of this year's event are redefining "Lean," transforming service, and modernizing the manufacturing enterprise.  This informative forum will be held at the W Hotel and include a Keynote from Eaton's VP of IT who led the firm through a dramatic supply chain transformation. This jouney led Eaton to win the Manufacturer of the Year award in 2011 from Managing Automation/Manufacturing Executive publication. Other featured presentations include:  Value of BI Applications & EAM Analytics for Industrial Manufacturing: Regal Beloit,  Sales & Operating Planning: GE Healthcare,   Advanced Financial Controls/Leveraging Change Controls: Eaton,   Customer Experience (CX): Pella,  Creating The Strategic Service Chain: Entercoms Register today at: MANUFACTURING_FORUM Oracle Industrial Manufacturing ForumThursday, November 8, 2012 9:30 a.m. – 6:00 p.m. W Hotel City Center172 West Adams Street, Chicago, IL 60603 Click here to register now or call 1.800.820.5592 ext. 10954.

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  • Additional new content SOA & BPM Partner Community

    - by JuergenKress
    Oracle Fusion Middleware 12c (12.1.2.0.0) Released - Download (OTN, eDelivery) Whitepaper: Next Generation Service Integration Platform - PDF SOA Maturity This article in the Industrial SOA series offers exploration of the fundamentals of applying a factory approach to modern service-oriented software development. Read the article. Enterprise Service Bus The fifth article in the Industrial SOA series answers to some of the most important questions about the use of an enterprise service bus, using concrete examples to clarify areas of application that can be deemed correct for ESBs. Read the article. DevOps, Cloud, and Role Creep DevOps and cloud computing are changing the IT industry - and changing IT roles. An panel of community members discusses what’s happening and how it might affect your job. Listen to the podcast. Industrial SOA - Now chapters 1 to 5 available | Torsten Winterberg White Paper: Cloud Integration - A Comprehensive Solution White Paper: Next Generation Service Integration Platform : SOA Suite on Exalogic IT Briefcase Interview: An Integrated Approach to Mobile, Cloud, and API Management Technologies with Oracle Fusion Middleware Webcast: Oracle Cloud Integration – Information Week Webcast eBook: Oracle SOA Suite – In the Customers’ Words Podcast: Cloud Integration Transitioning from TIBCO to Oracle SOA Suite – Part 1 Events: Oracle Simplifying Integration of Cloud and On-Premise New B2B Book Published for Oracle SOA B2B 11g Get Fast-Data Accelerator in Your Hands Today: Mobile Data Offloading for Telecom Fast Data Accelerator - Blog New Oracle Process Accelerators in Financial Services & Teleco Detect, Analyze, Act Fast with BPM Improving the Quality of Healthcare with BPM Engineers Australia Improves and Automates Business Processes and Completes Engineer Enrollments up to 90% Faster with Middleware Platform - Case Study | PPT Specialized Partner Ataway on BPM Practice - Video eProseed Delivers Processes Skillfully with Oracle BPM Suite - Video Yarra Valley Water Uses SOA and BPM for Orchestration, Re-use and Visibility - Video Victoria University Discusses Oracle SOA & Oracle BPM - Video SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Facebook Wiki Mix Forum Technorati Tags: SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress

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  • Oracle OpenWorld and JavaOne are right around the corner!

    - by Eric Jensen
    It's that time of year again! Oracle OpenWorld and JavaOne are now upon us. Below is a list of events and demos at OpenWorld and JavaOne where you can check out the cool stuff people are doing with our products, Berkeley DB and Database Mobile Server. We've got some exciting things lined up, hope to see you there! Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Keynote Wed 3 Oct, 2012 8:00 AM - 9:30 AM Java Embedded: Market Strategy Hotel Nikko - Nikko Ballrooms II & III Conference Session Mon 1 Oct, 2012 8:30 AM - 9:30 AM CON7100 - Developing with Berkeley DB and Oracle Database Mobile Server for Java Embedded Hotel Nikko - Nikko Ballroom II & III HOL (Hands-on Lab) Mon 1 Oct, 2012 7:30 PM – 9:30 PM HOL7889 - Java SE Embedded Development Made Easy Hilton San Francisco - Franciscan A/B/C/D Demos JavaOne Exhibition: Unifying M2M and Mobile in Healthcare Hilton Hotel Grand Ballroom Exhibition Hall Booth 5605 mFrontiers mFinity demo Moscone South Left - 136

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  • Oracle OpenWorld Interactive Customer Panels

    - by kellsey.ruppel
    Oracle OpenWorld attendees regularly report that their interactions with fellow Oracle customers represent the most valuable aspect of the conference. This year, four customer panels will promote these valuable Oracle WebCenter interactions, including:  Building Next-Generation Portals: An Interactive Customer Panel Discussion  (Wednesday, October 3, 5:00 p.m., Moscone West 3000, session ID# CON8900) With panelists from Aramark, Canadian Partnership Against Cancer, Los Angeles Department of Building & Safety, Los Angeles Department of Water & Power and Siemens Healthcare Becoming a Social Business: Stories from the Front Lines of Change (Thursday, October 4, 11:15 a.m., Moscone West 3001, session ID# CON8899) Featuring University of Louisville Land Mines, Potholes, and Dirt Roads: Navigating the Way to Enterprise Content Management Nirvana  (Thursday, October 4, 12:45 p.m., Moscone West 3001, session ID# 8898) Including panelists from Critigen and Alberta, Canada's Department of Agricultural and Rural Development Using Web Experience Management to Drive Online Marketing Success (Thursday, October 4, 2:15 p.m., Moscone West 3001, session ID# CON8897)  Featuring panelists from Ancestry.com and Arbonne We hope you’ll join us to learn first-hand from Oracle WebCenter customers as they share best practices and lessons learned when implementing Oracle WebCenter. Looking for a guide of all the Oracle WebCenter sessions at Oracle OpenWorld? Be sure to download the Oracle WebCenter Focus OnGuide!

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  • Announcing Oracle Database Mobile Server 11gR2

    - by Eric Jensen
    I'm pleased to announce that Oracle Database Mobile Server 11gR2 has been released. It's available now for download by existing customers, or anyone who wants to try it out. New features include: Support for J2ME platforms, specifically CDC platforms including OJEC(this is in addition to our existing support for Java SE and SE Embedded) Per-application integration with Berkeley DB on Android Server-side support for Apache TomEE platform Adding support for Oracle Java Micro Edition Embedded Client (OJEC for short) is an important milestone for us; it enables Database Mobile Server to work with any of the incredibly wide array of devices that run J2ME. In particular, it enables management of  networks of embedded devices, AKA machine to machine (M2M) networks. As these types of networks become more common in areas like healthcare, automotive, and manufacturing, we're seeing demand for Database Mobile Server from new and different areas. This is in addition to our existing array of mobile device use cases. The Android integration feature with Berkeley DB represents the completion of phase I of our Android support plan, we now offer a full set of sync, device and app management features for that platform. Going forward, we plan to continue the dual-focus approach, supporting mobile platforms such as Android, and iOS (hint) on the one hand, and networks of embedded M2M devices on the other. In either case, Database Mobile Server continues to be the best way to connect data-driven applications to an Oracle backend.

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  • Videos: Getting Started with Java Embedded

    - by Tori Wieldt
    Are you a Java developer? That means you can write applications for embedded processors! There are new six new videos up on the YouTube/Java channel that you can watch to get more information. To get an overview, watch James Allen of Oracle Global Business Development give OTN a tour of the Oracle booth at ARM Techcon. He also explains the huge opportunity for Java in the embedded space. These videos from Oracle Engineering show you how to leverage your knowledge to seamlessly develop in a space that is really taking off. Java SE Embedded Development Made Easy, Part 1 This video demonstrates how developers already familiar with the Java SE development paradigm can leverage their knowledge to seamlessly develop on very capable embedded processors. Part one of a two-part series. Java SE Embedded Development Made Easy, Part 2 This video demonstrates how developers already familiar with the Java SE development paradigm can leverage their knowledge to seamlessly develop on very capable embedded processors. Part two of a two-part series. Mobile Database Synchronization - Healthcare Demonstration This video demonstrates how a good portion of Oracle's embedded technologies (Java SE-Embedded, Berkeley DB, Database Mobile Server) can be applied to a medical application. Tomcat Micro Cluster See how multiple embedded devices installed with Java Standard Edition HotSpot for Armv5/Linux and Apache Tomcat can be configured as a micro cluster. Java Embedded Partnerships Kevin Smith of Oracle Technical Business Development explains what's new for partners and Java developers in the embedded space. Learn how you can start prototyping for Qualcomm's new Orion board before it's available. (Sorry about the video quality, the booth lights were weird.)   Visit the YouTube/Java channel for other great Java videos. <fade to black>

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  • SOA Community Newsletter March 2012

    - by JuergenKress
    Dear SOA partner community member Thank you for your excellent feedback on the brand new Patch Set 5! PS5 is a combined release of all Fusion Middleware components. We recommend you to use this version for all your upcoming projects. We are very keen to know your feedback on PS5. We request you to please send it across to us, especially if your fist customers are in production. Edwin, Roland and Demed from product management published a joint paper Start Small, Grow Fast. Please let us know if you are interested to write a joint paper. Till we meet again! Till we meet again! To read the newsletter please visit http://tinyurl.com/soanewsMarch2012 (OPN Account required) To become a member of the SOA Partner Community please register at http://www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Technorati Tags: SOA Community newsletter,SOA Community,Oracle,OPN,Jürgen Kress,WebLogic 12c,SOA Implementation Assessment,BPM Implementation Assessment,SOA Certification,SOA Specialist,BPM Certification,BPM Specialist,SOA Suite for Healthcare Integration,SOA Community Forum,SOA Specialization

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  • Reference Data Management

    - by rahulkamath
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} table.MsoTableColorfulListAccent2 {mso-style-name:"Colorful List - Accent 2"; mso-tstyle-rowband-size:1; mso-tstyle-colband-size:1; mso-style-priority:72; mso-style-unhide:no; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-tstyle-shading:#F8EDED; mso-tstyle-shading-themecolor:accent2; mso-tstyle-shading-themetint:25; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; color:black; mso-themecolor:text1;} table.MsoTableColorfulListAccent2FirstRow {mso-style-name:"Colorful List - Accent 2"; mso-table-condition:first-row; mso-style-priority:72; mso-style-unhide:no; mso-tstyle-shading:#9E3A38; mso-tstyle-shading-themecolor:accent2; mso-tstyle-shading-themeshade:204; mso-tstyle-border-bottom:1.5pt solid white; mso-tstyle-border-bottom-themecolor:background1; color:white; mso-themecolor:background1; mso-ansi-font-weight:bold; mso-bidi-font-weight:bold;} table.MsoTableColorfulListAccent2LastRow {mso-style-name:"Colorful List - Accent 2"; mso-table-condition:last-row; mso-style-priority:72; mso-style-unhide:no; mso-tstyle-shading:white; mso-tstyle-shading-themecolor:background1; mso-tstyle-border-top:1.5pt solid black; mso-tstyle-border-top-themecolor:text1; color:#9E3A38; mso-themecolor:accent2; mso-themeshade:204; mso-ansi-font-weight:bold; mso-bidi-font-weight:bold;} table.MsoTableColorfulListAccent2FirstCol {mso-style-name:"Colorful List - Accent 2"; mso-table-condition:first-column; mso-style-priority:72; mso-style-unhide:no; mso-ansi-font-weight:bold; mso-bidi-font-weight:bold;} table.MsoTableColorfulListAccent2LastCol {mso-style-name:"Colorful List - Accent 2"; mso-table-condition:last-column; mso-style-priority:72; mso-style-unhide:no; mso-ansi-font-weight:bold; mso-bidi-font-weight:bold;} table.MsoTableColorfulListAccent2OddColumn {mso-style-name:"Colorful List - Accent 2"; mso-table-condition:odd-column; mso-style-priority:72; mso-style-unhide:no; mso-tstyle-shading:#EFD3D2; mso-tstyle-shading-themecolor:accent2; mso-tstyle-shading-themetint:63; mso-tstyle-border-top:cell-none; mso-tstyle-border-left:cell-none; mso-tstyle-border-bottom:cell-none; mso-tstyle-border-right:cell-none; mso-tstyle-border-insideh:cell-none; mso-tstyle-border-insidev:cell-none;} table.MsoTableColorfulListAccent2OddRow {mso-style-name:"Colorful List - Accent 2"; mso-table-condition:odd-row; mso-style-priority:72; mso-style-unhide:no; mso-tstyle-shading:#F2DBDB; mso-tstyle-shading-themecolor:accent2; mso-tstyle-shading-themetint:51;} Reference Data Management Oracle Data Relationship Management (DRM) has always been extremely powerful as an Enterprise MDM solution that can help manage changes to master data in a way that influences enterprise structure, whether it be mastering chart of accounts to enable financial transformation, or revamping organization structures to drive business transformation and operational efficiencies, or mastering sales territories in light of rapid fire acquisitions that require frequent sales territory refinement, equitable distribution of leads and accounts to salespersons, and alignment of budget/forecast with results to optimize sales coverage. Increasingly, DRM is also being utilized by Oracle customers for reference data management, an emerging solution space that deserves some explanation. What is reference data? Reference data is a close cousin of master data. While master data may be more rapidly changing, requires consensus building across stakeholders and lends structure to business transactions, reference data is simpler, more slowly changing, but has semantic content that is used to categorize or group other information assets – including master data – and give them contextual value. The following table contains an illustrative list of examples of reference data by type. Reference data types may include types and codes, business taxonomies, complex relationships & cross-domain mappings or standards. Types & Codes Taxonomies Relationships / Mappings Standards Transaction Codes Industry Classification Categories and Codes, e.g., North America Industry Classification System (NAICS) Product / Segment; Product / Geo Calendars (e.g., Gregorian, Fiscal, Manufacturing, Retail, ISO8601) Lookup Tables (e.g., Gender, Marital Status, etc.) Product Categories City à State à Postal Codes Currency Codes (e.g., ISO) Status Codes Sales Territories (e.g., Geo, Industry Verticals, Named Accounts, Federal/State/Local/Defense) Customer / Market Segment; Business Unit / Channel Country Codes (e.g., ISO 3166, UN) Role Codes Market Segments Country Codes / Currency Codes / Financial Accounts Date/Time, Time Zones (e.g., ISO 8601) Domain Values Universal Standard Products and Services Classification (UNSPSC), eCl@ss International Classification of Diseases (ICD) e.g., ICD9 à IC10 mappings Tax Rates Why manage reference data? Reference data carries contextual value and meaning and therefore its use can drive business logic that helps execute a business process, create a desired application behavior or provide meaningful segmentation to analyze transaction data. Further, mapping reference data often requires human judgment. Sample Use Cases of Reference Data Management Healthcare: Diagnostic Codes The reference data challenges in the healthcare industry offer a case in point. Part of being HIPAA compliant requires medical practitioners to transition diagnosis codes from ICD-9 to ICD-10, a medical coding scheme used to classify diseases, signs and symptoms, causes, etc. The transition to ICD-10 has a significant impact on business processes, procedures, contracts, and IT systems. Since both code sets ICD-9 and ICD-10 offer diagnosis codes of very different levels of granularity, human judgment is required to map ICD-9 codes to ICD-10. The process requires collaboration and consensus building among stakeholders much in the same way as does master data management. Moreover, to build reports to understand utilization, frequency and quality of diagnoses, medical practitioners may need to “cross-walk” mappings -- either forward to ICD-10 or backwards to ICD-9 depending upon the reporting time horizon. Spend Management: Product, Service & Supplier Codes Similarly, as an enterprise looks to rationalize suppliers and leverage their spend, conforming supplier codes, as well as product and service codes requires supporting multiple classification schemes that may include industry standards (e.g., UNSPSC, eCl@ss) or enterprise taxonomies. Aberdeen Group estimates that 90% of companies rely on spreadsheets and manual reviews to aggregate, classify and analyze spend data, and that data management activities account for 12-15% of the sourcing cycle and consume 30-50% of a commodity manager’s time. Creating a common map across the extended enterprise to rationalize codes across procurement, accounts payable, general ledger, credit card, procurement card (P-card) as well as ACH and bank systems can cut sourcing costs, improve compliance, lower inventory stock, and free up talent to focus on value added tasks. Specialty Finance: Point of Sales Transaction Codes and Product Codes In the specialty finance industry, enterprises are confronted with usury laws – governed at the state and local level – that regulate financial product innovation as it relates to consumer loans, check cashing and pawn lending. To comply, it is important to demonstrate that transactions booked at the point of sale are posted against valid product codes that were on offer at the time of booking the sale. Since new products are being released at a steady stream, it is important to ensure timely and accurate mapping of point-of-sale transaction codes with the appropriate product and GL codes to comply with the changing regulations. Multi-National Companies: Industry Classification Schemes As companies grow and expand across geographies, a typical challenge they encounter with reference data represents reconciling various versions of industry classification schemes in use across nations. While the United States, Mexico and Canada conform to the North American Industry Classification System (NAICS) standard, European Union countries choose different variants of the NACE industry classification scheme. Multi-national companies must manage the individual national NACE schemes and reconcile the differences across countries. Enterprises must invest in a reference data change management application to address the challenge of distributing reference data changes to downstream applications and assess which applications were impacted by a given change.

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  • Now Available: Profit November 2012

    - by user462779
    The November 2012 issue of Profit is now available. In the five years I've worked on Profit, there has been measurable interest in content related to project management. Stories featuring project management as a key component have resulted in extra clicks, likes, and RTs (for you Twitter users) from our readers. I've chatted about this with Oracle customers, partners, and experts and received an assortment of ideas about why this might be. This issue of Profit is a bit of a culmination of those conversations, and the trends that are driving interest in project management best practices. Also, two online developments for Profit: check out my newly relaunched blog, Editor's Notebook, at blogs.oracle.com/profit, where readers can get a peek at the development of each issue of Profit as it happens. We've also launched a new LinkedIn group for our social media-inclined readers. In this issue: Three Keys to Project Management What can organizations with world-class project management teach the rest of us? Strong Medicine Gilead Sciences simplifies business processes to establish a foundation for continued growth. Architects of Reform Enterprise architecture plays an essential role in establishing Oregon as a leader in healthcare reform. Answering the Call Turkcell CIO Ilker Kuruoz finds IT-powered growth and innovation to be the calling card for success. Projected Results Sound project management practices and technology can have an immediate impact on the bottom line. Preparing for Impact Plans for dealing with enterprise information will define the big data winners. Is one issue of Profit not enough to get you through to February? Visit the Profit archives, or follow @OracleProfit on Twitter for a daily dose of enterprise technology news from Profit.

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  • Is there a framework for describing object oriented communication standards/protocols?

    - by martin
    Currently I'm dealing with the development of specifications for communication standards/protocols for b2b-integration based on object oriented models. I.e. if you take a look at the healthcare domain there is HL7v3 with its HDF. Now I ask if there is a more generic framework, that describes how a specification for a communication standard should be developed. For b2b-integration I want to describe a communication standard based on uml models for a broad domain. My thought was to divide the domain into subdomains and derive message type from the resulting model. There is already a given framework, but I want to compare it to another framework. My idea is to compare them using a generic framework. It should describe several levels. Does anybody know such a framework? I have searched a while on google scholar, but haven't an appropiate framework yet. The only thing I have found is ebXML, but I think it is not exactly what I need.

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  • Congratulations to 2012 Innovation Award winners in BPM category

    - by Manoj Das
    Last year many of our customers went live on BPM 11g. It is my extreme pleasure to congratulate two of them – Amadeus and Navistar – for being awarded Oracle Fusion Middleware Innovation Award at Oracle OpenWorld 2012. We invited our customers to submit their most innovative BPM implementations that have delivered substantiated value to them. This year we saw more than 20 submissions from our customers seeing significant business value from their live BPM 11g deployments. The submissions came from across the world, spanning various industry verticals including manufacturing, healthcare, logistics, Hi-Tech, Public Sector, Education and covering many process usage patterns. Award submissions were evaluated based on the uniqueness of their business case, business benefits, level of impact relative to the size of the organization, complexity and magnitude of implementation, and the originality of architecture. Amadeus Team Receiving Innovation Award from Hasan Rizvi Congratulations to Amadeus and Navistar and their teams on being recognized from among some very strong submissions and more importantly for the business value delivered. It is an honor to be part of your success and to play a small role in the innovation you drive. Navistar is a leading truck manufacturing company which produces International® brand commercial and military trucks, MaxxForce® brand diesel engines, IC Bus™ brand school and commercial buses, and Navistar RV brands of recreational vehicles. The company also provides truck and diesel engine service parts. Amadeus is a leading transaction processor for the global travel and tourism industry, providing transaction processing power and technology solutions to both travellers and travel providers. Both Navistar and Amadeus have leveraged Oracle BPM Suite to improve visibility into their business and made their business more agile and efficient. We congratulate them again and wish them continued success in their business and future BPM initiatives.

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  • Constituent Experience Counts In Public Sector

    - by Michael Seback
      Businesses and government organizations are operating in an era of the empowered customer where service  and communication channels are challenged every day.  Consumers in the private sector have high expectations from purchasing gifts online, reading reviews on social sites, and expecting the companies they do business with to know and reward them.   In the Public Sector, constituents also expect government organizations to provide consistent and timely service across agencies and touch points.  Examples include requesting critical city services, applying for social assistance or reviewing insurance plans for a health insurance exchange. If an individual does not receive the services they need at the right time and place, it can create a dire situation – involving housing, food or healthcare assistance. Government organizations need to deliver a fast, reliable and personalized experience to constituents. Look at a few recent statistics from a Government focused survey: How do you define good customer service? 70 % improved services, 48% shortest time to provide information, 44% shortest time to resolve complaints What are ways/opportunities to improve customer service? 69% increased collaboration across agencies and 41% increased customer service channels Are you using data collected to make informed decisionsto improve customer service efforts? 39% data collection is limited, not used to improve decision making Source: Re-Imagining Customer Service in Government, 2012 Click here to see the highlights.  Would you like to get started – read Eight Steps to great constituent experiences for government.

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  • Quantifying the Value Derived from Your PeopleSoft Implementation

    - by Mark Rosenberg
    As product strategists, we often receive the question, "What's the value of implementing your PeopleSoft software?" Prospective customers and existing customers alike are compelled to justify the cost of new tools, business process changes, and the business impact associated with adopting the new tools. In response to this question, we have been working with many of our customers and implementation partners during the past year to obtain metrics that demonstrate the value obtained from an investment in PeopleSoft applications. The great news is that as a result of our quest to identify value achieved, many of our customers began to monitor their businesses differently and more aggressively than in the past, and a number of them informed us that they have some great achievements to share. For this month, I'll start by pointing out that we have collaborated with one of our implementation partners, Huron Consulting Group, Inc., to articulate the levers for extracting value from implementing the PeopleSoft Grants solution. Typically, education and research institutions, healthcare organizations, and non-profit organizations are the types of enterprises that seek to facilitate and automate research administration business processes with the PeopleSoft Grants solution. If you are interested in understanding the ways in which you can look for value from an implementation, please consider registering for the webcast scheduled for Friday, December 14th at 1pm Central Time in which you'll get to see and hear from our team, Huron Consulting, and one of our leading customers. In the months ahead, we'll plan to post more information about the value customers have measured and reported to us from their implementations and upgrades. If you have a great story about return on investment and want to share it, please contact either [email protected]  or [email protected]. We'd love to hear from you.

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  • Get the Latest Security Inside Out Newsletter, October Edition

    - by Troy Kitch
    The latest October edition of the Security Inside Out newsletter is now available and covers the following important security news: Securing Oracle Database 12c: A Technical Primer The new multitenant architecture of Oracle Database 12c calls for adopting an updated approach to database security. In response, Oracle security experts have written a new book that is expected to become a key resource for database administrators. Find out how to get a complimentary copy.  Read More HIPAA Omnibus Rule Is in Effect: Are You Ready? On September 23, 2013, the HIPAA Omnibus Rule went into full effect. To help Oracle’s healthcare customers ready their organizations for the new requirements, law firm Ballard Spahr LLP and the Oracle Security team hosted a webcast titled “Addressing the Final HIPAA Omnibus Rule and Securing Protected Health Information.” Find out three key changes affecting Oracle customers.  Read More The Internet of Things: A New Identity Management Paradigm By 2020, it’s predicted there will be 50 billion devices wirelessly connected to the internet, from consumer products to highly complex industrial and manufacturing equipment and processes. Find out the key challenges of protecting identity and data for the new paradigm called the Internet of Things.  Read More

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  • Can I eventually consider myself a professional developer if I don't have a CS degree? [on hold]

    - by heltonbiker
    Question first, context later: If I am a dedicated, self-taught programmer, always seeking top-quality books AND READING THEM, while successfully applying all that new knowledge into my current work, could I call myself (and offer my work as) a PROFESSIONAL developer? How limiting (or how common) that is nowadays? I am afraid that, no matter how hard I study and practice, it could be too difficult to compete with "actual", college graduated developers, and potential employers might have doubts investing in an "undergraduated" person. Now, context: My former profession is from healthcare sector, then I studied mechanical engineering (quit in the middle), then I studied product design (master degree), and I ended up working (very happily) at an engineering company that manufactures medical devices. For more than two years now my main activity in this company is software development. The devices contain software, and we gave up hiring software development (domain knowledge needed, too much communication cost). My current company sees a lot of value in what I do, but I cannot afford the risk of depending on this single company for the rest of my life, you get it. But a lot of job offers require some minimal formal education, usually a CS degree. Fact is that I am sure this is my target profession, I don't plan to go to another area, it is a pleasure to dive into books that normal people would consider unreadable, but I'm 36 years old and can't see going back to college as a viable alternative.

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  • 2012 Oracle Fusion Innovation Awards - Part 1

    - by Michelle Kimihira
    Author: Moazzam Chaudry This year we recognized 29 customers for their innovative use of Oracle Fusion Middleware and their significant results. The winners were selected across 8 product categories from 11 countries spanning diverse industries around the world. This is a two-part blog series. The 2012 Fusion Middleware Innovation Awards winners were announced at OOW on October 2nd by Hasan Rizvi (EVP Fusion Middleware and Java development), Amit Zavery (VP Product Management) and Ed Zou (VP Product Management) to an audience that included press, analysts and customers. Winners were selected based on the uniqueness of their business case, business benefits, level of impact relative to the size of the organization, complexity and magnitude of implementation, and the originality of architecture. The program is in its 6th year and this year, we are excited to have received over 250 submissions from customers around the globe. The winners were selected by a panel of internal and external judges; it was a difficult time selecting this year's most innovative projects. Judges scored each entry across multiple scoring categories. This year, winning use cases for Fusion Middleware include: Improve customer experience by monitoring real-time and simplifying user experience of tens of millions of customer Drive social enagement through social media channels in fields, including healthcare, harness big data by analyzing and improving visibility across 60M+customers and hundreds of terabytes of data Enable mobile adoption by delivering mobile news experience to 50% of the Australian population, embrace cloud computing by delivering hospitality services to 3000+ hotels and monitoring services to hospitals, and optimize criticial processes such as, remarketing cars through tens of thousands of dealers On Monday's blog, we will talk about the winners in each category and what customers had to say in the customer panel. Congratulations to the 2012 Oracle Fusion Innovation Award winners:  

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  • Fusion Middleware 11gR1 : 3??????

    - by Hiroyuki Yoshino
    2011?3? (2011/03/08 ??)?Fusion Middleware 11gR1 ?????????????? ?????????????3??????? 1. Oracle iPlanet Web Proxy Server Oracle iPlanet Web Proxy Server???????4.0.14????4.0.15????????? ???????Release Notes (??) ?????????? ?????????????????????? Platforms: AIX, HP-UX Itanium, HP-UX PA-RISC, Linux x86, Linux x86-64, Microsoft Windows (32-bit), Microsoft Windows x64, Solaris (SPARC), Other Platforms 2. Oracle Security Governer Integration Kit ???????????? Oracle Security Governor??Healthcare??????????????????????????????????????????????????????????? ?????????????????????? Platforms: AIX, HP-UX Itanium, HP-UX PA-RISC, Linux x86, Linux x86-64, Microsoft Windows (32-bit), Microsoft Windows x64, Solaris (SPARC) 3. Oracle Tuxedo Oracle Tuxedo????????????????? Oracle Tuxedo System and Application Monitor (TSAM)????(11.1.1.2.0??11.1.1.2.1)????? Oracle Tuxedo JCA Adapter????(11.1.1.2.0??11.1.1.2.1)????? Oracle Service Architecture Leveraging Tuxedo (SALT)????(11.1.1.1.0??11.1.1.2.0)????? ???????????Oracle Tuxedo Application Runtime for CICS and Batch???Oracle Tuxedo Application Rehosting Workbench? ???????????????? CICS????????????????Oracle Tuxedo???????·??????????????·?????????????????COBOL????????????????JCL??????·????????????????????????????????????CICS?????????????????????????????????? ??????????? (??)?????????? ???Oracle Tuxedo?????????????????????????? Platforms: AIX, HP-UX Itanium, Linux x86, Linux x86-64, Microsoft Windows (32-bit), Microsoft Windows x64, Solaris (SPARC), Other Platforms ???????????????

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  • Disable browser 'Save Password' functionality

    - by mattsmith321
    One of the joys of working for a government healthcare agency is having to deal with all of the paranoia around dealing with PHI (Protected Health Information). Don't get me wrong, I'm all for doing everything possible to protect people's personal information (health, financial, surfing habits, etc.), but sometimes people get a little too jumpy. Case in point: One of our state customers recently found out that the browser provides the handy feature to save your password. We all know that it has been there for a while and is completely optional and is up to the end user to decide whether or not it is a smart decision to use or not. However, there is a bit of an uproar at the moment and we are being demanded to find a way to disable that functionality for our site. Question: Is there a way for a site to tell the browser not to offer to remember passwords? I've been around web development a long time but don't know that I have come across that before. Any help is appreciated. Thanks, Matt

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  • Best practices: Sending email on behalf of users

    - by Ben Doom
    The company I work for provides testing services for the healthcare industry. As part of our services, we need to send email to our clients' employees. Typically, these are temp, part-time, or contract employees, and so have private email addresses (eg Hotmail, GMail, Yahoo!, etc). Up to now, we've been sending from an internal address, but this means that replies come back to us when employees aren't paying attention or don't know to send queries to our clients. I'd like to change this, so that the person who requests that the email is sent is the person that is replied to. We've used reply-to: in the past, but it seemed to cause additional mail to be trapped by spam filters. I've been reading about sender: and on-behalf-of: headers, and was wondering what the current best-practice was for sending email in a scenario where we need to send email such that the reply goes to a domain we don't control.

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  • GRaaarrgghhh.... content not displaying

    - by tony noriega
    OK, i have this page on my DEV server and it works just fine... when i publish to PROD it just doesnt display... can anyone see WTF is going on...? I have re published, modified, stripped down...etc... and can not get it to work... https://www.bcidaho.com/about_us/reduce-healthcare-costs.asp there should be a content slider there that shows 10 DIVS of content... and its about to make me smash my keyboard. thanx

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  • The Business case for Big Data

    - by jasonw
    The Business Case for Big Data Part 1 What's the Big Deal Okay, so a new buzz word is emerging. It's gone beyond just a buzzword now, and I think it is going to change the landscape of retail, financial services, healthcare....everything. Let me spend a moment to talk about what i'm going to talk about. Massive amounts of data are being collected every second, more than ever imaginable, and the size of this data is more than can be practically managed by today’s current strategies and technologies. There is a revolution at hand centering on this groundswell of data and it will change how we execute our businesses through greater efficiencies, new revenue discovery and even enable innovation. It is the revolution of Big Data. This is more than just a new buzzword is being tossed around technology circles.This blog series for Big Data will explain this new wave of technology and provide a roadmap for businesses to take advantage of this growing trend. Cases for Big Data There is a growing list of use cases for big data. We naturally think of Marketing as the low hanging fruit. Many projects look to analyze twitter feeds to find new ways to do marketing. I think of a great example from a TED speech that I recently saw on data visualization from Facebook from my masters studies at University of Virginia. We can see when the most likely time for breaks-ups occurs by looking at status changes and updates on users Walls. This is the intersection of Big Data, Analytics and traditional structured data. Ted Video Marketers can use this to sell more stuff. I really like the following piece on looking at twitter feeds to measure mood. The following company was bought by a hedge fund. They could predict how the S&P was going to do within three days at an 85% accuracy. Link to the article Here we see a convergence of predictive analytics and Big Data. So, we'll look at a lot of these business cases and start talking about what this means for the business. It's more than just finding ways to use Hadoop + NoSql and we'll talk about that too. How do I start in Big Data? That's what is coming next post.

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  • User Experience Highlights in Siebel: Direct from George Jacob

    - by mvaughan
    By Misha Vaughan and Kathy Miedema, Oracle Applications User Experience This is the first in a series of blog posts on the user experience (UX) highlights coming in various Oracle product families. You’ll see themes around productivity and efficiency, as well as a thoughtful approach to pushing UX capabilities into the underlying tooling. Of course, you can also expect to get an early look at the latest mobile offerings coming through these product lines.Today’s post is on Siebel. To learn more about what’s ahead, attend Siebel OpenWorld presentations. Our first interview is with George Jacob, the Group Vice President for CRM Applications. George Jacob Q: How would you describe the vision you have for the user experience of Siebel? A: Contemporary: Siebel runs in all browsers and all browser-capable devices using the latest web technology standards, such as Javascript, CSS, and HTML 5.Productive: Siebel is designed for a user experience that reduces clutter and user keystrokes.User-sensitive: The user experience enables Siebel to adapt easily to site and user preferences.Q: How are the UX features you have delivered so far resonating with customers? A:  Customers are very excited about our refresh of the Siebel user interface framework; the Siebel roadmap and user interface sessions at Oracle OpenWorld last year overflowed. We have had to turn back customer requests to participate in the early adopter program because we had more than we could handle. Customers are calling this a game-changer for Siebel.Q: So the UX highlights are popular? A: Yes, the UX highlights are very popular, although to a certain extent we expected this!  Q: What’s coming in Siebel on a mobile platform? A: Our current mobile offering is based on Windows Mobile (native application), and is fairly mature (over 5 years). The new Siebel Open User Interface Framework, by virtue of working on all browsers, will run – when it is released this year – on tablets and smartphones. This is one of the reasons a number of customers are most excited about our UX changes. Views of Siebel data on mobile devices Q: What are you working on now that you think is going to be exciting to customers at OOW? A: We are working on the Siebel Open User Interface Framework, to be released this year in the Siebel 2012 8.1.1.9 & 8.2.2.2 innovation packs. We are also working on Connected Mobile applications for Sales, Service, Consumer Goods and Pharmaceuticals, and Disconnected Mobile applications for Pharmaceuticals in the same release. We are building specialized applications that exploit the new UI framework for Telco Order Capture and for Life Sciences healthcare professional visits. Our 2012 delivery will be the foundation for further user experience enhancements, next year and beyond.Q: What do you want Siebel customers to know? A:  We are excited to be focused on improving the user experience of Siebel applications, and it is encouraging to see the positive feedback from Siebel customers and partners.If you would like to see more in the Siebel user experience, be sure to check out these sessions at OpenWorld: CON9700 - Siebel CRM Overview, Strategy, and Roadmap CON9703 - User Interface Innovations with the New Siebel “Open UI” CON9705 - Unleash the Power of “Open UI” CON9697 - Mobile Solutions for Siebel CRM

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