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  • The Other "C" in CRM

    - by [email protected]
    By Brian Dayton on April 5, 2010 7:04 PM Folks who know me know that I rarely, if ever, talk politics. And I never talk politicians. Having grown up in a household with one parent leaning left and the other leaning to the right it was the best way to keep the peace. This isn't about politics. It's about "constituents" and the need to improve the services and service levels for people--at the city, county, state/province, etc. level all the way up to national governments. As a citizen and tax payer it's also important to me that these services be provided at a reasonable cost. If there's a better and more efficient way to do something then it's my hope that a public sector organization takes advantage of technology the same way private sector companies do. Social services organizations have a complex job. They provide the services that people need, from healthcare and children's assistance to helping people find jobs. But many of these organizations are still managing these processes manually or outdated, home-grown applications that could have been written up to 30 years ago. A lot has changed in technology. On the (this is as political as I'm going to get) political front, stakeholders like you and me are expecting greater transparency on where and how funds are spent. I'll admit that most of the time, when I think about CRM systems, I think about my experience as a customer of my bank, utilities company or cable operator. But now that I'm older, have children and a house--I find myself interacting more and more with agencies and services organizations. My experiences are sometimes good and sometimes not so good. Along those lines, last week's announcement of Siebel CRM 8.2 for Public Sector caught my eye. You may not work in the public sector, but you are a constituent of some--actually a lot--of public sector organizations. I don't know which CRM systems city and county utilize but I'm going to start paying closer attention.

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  • EBS Customer Relationship Manager (CRM) Product Family Webcasts

    - by user793044
    Oracle's Advisor Webcasts are live presentations given by subject matter experts who deliver knowledge and information about services, products, technologies, best practices and more. Delivered through WebEx the Oracle Advisor Webcast Program brings interactive expertise straight to your desktop, at no cost. Each session is usually followed by a live Q&A where you can have your questions answered. If you miss any of the live webcasts then you can replay the recording or download the PDF of the presentation. Doc Id 740966.1 gives you access to all the scheduled webcasts as well as the archived recordings and presentations. Just select the product family you are interested in to access the latest webcasts in that area. Below is a listing of the currently scheduled archived webcasts for the EBS CRM and Industries product family. Webcast Topic and Description Webcast Link Date and Time Upcoming: Oracle E-Business Suite - Service Oracle Service Charges - Introduction/Overview Register Dec 6, 2012 EBS CRM - Service R12: How to debug Email Center Auto Service Request Creation Failures Recording | .pdf Archived XCALC: Failed Calculations when Using OIC Recording | .pdf Archived XPOP: Failed Population When Using Oracle Incentive August 30, 2012 Recording | .pdf Archived XROLL: Failed Roll Up When Using Oracle Incentive Compensation August 16, 2012 Recording | .pdf Archived Common Problems Associated with Product Catalog in Sales Recording | .pdf Archived Oracle Incentive Compensation - Troubleshooting Payment Issues Recording | .pdf Archived R12 Renewing Service Contracts - Overview Recording | .pdf Archived 11i and R12 Oracle CRM Service Basics and Troubleshooting - an Overview Recording | .pdf Archived 11i and R12 Transaction Error Troubleshooting Overview Recording | .pdf Archived

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  • Failure Sucks, But Does It Have To?

    - by steve.diamond
    Hey Folks--It's "elephant in the room" time. Imagine a representative from a CRM VENDOR discussing CRM FAILURES. Well. I recently saw this blog post from Michael Krigsman on "six ways CRM projects go wrong." Now, I know this may come off defensive, but my comments apply to ALL CRM vendors, not just Oracle. As I perused the list, I couldn't find any failures related to technology. They all seemed related to people or process. Now, this isn't about finger pointing, or impugning customers. I love customers! And when they fail, WE fail. Although I sit in the cheap seats, i.e., I haven't funded any multi-million dollar CRM initiatives lately, I kept wondering how to convert the perception of failure as something that ends and is never to be mentioned again (see Michael's reason #4), to something that one learns from and builds upon. So to continue my tradition of speaking in platitudes, let me propose the following three tenets: 1) Try and get ahead of your failures while they're very very small. 2) Immediately assess what you can learn from those failures. 3) With more than 15 years of CRM deployments, seek out those vendors that have a track record both in learning from "misses" and in supporting MANY THOUSANDS of CRM successes at companies of all types and sizes. Now let me digress briefly with an unpleasant (for me, anyway) analogy. I really don't like flying. Call it 'fear of dying' or 'fear of no control.' Whatever! I've spoken with quite a few commercial pilots over the years, and they reassure me that there are multiple failures on most every flight. We as passengers just don't know about them. Most of them are too miniscule to make a difference, and most of them are "caught" before they become LARGER failures. It's typically the mid-sized to colossal failures we hear about, and a significant percentage of those are due to human error. What's the point? I'd propose that organizations consider the topic of FAILURE in five grades. On one end, FAILURE Grade 1 is a minor/miniscule failure. On the other end, FAILURE Grade 5 is a colossal failure A Grade 1 CRM FAILURE could be that a particular interim milestone was missed. Why? What can we learn from that? How can we prevent that from happening as we proceed through the project? Individual organizations will need to define their own Grade 2 and Grade 3 failures. The opportunity is to keep those Grade 3 failures from escalating any further. Because honestly, a GRADE 5 failure may not be recoverable. It could result in a project being pulled, countless amounts of hours and dollars lost, and jobs lost. We don't want to go there. In closing, I want to thank Michael for opening my eyes up to the world of "color," versus thinking of failure as both "black and white" and a dead end road that organizations can't learn from and avoid discussing like the plague.

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  • how to use a generated dbml classes to deserialize xml via linq?

    - by Eelco Meuter
    Hi, I have a complex data structure, which I boiled down in a dbml file with one class and 6 one-to-many relations. This data must also be read via xml. The xml structure is something like: <table id=1> <column 1></column 1> <column n></column n> <m-n table x> <column 1></column 1> </m-n table x> </table> where the tag <m-n table x> is one of the six related tables. The idea is to generate an xsd based upon the dbml, which I can use to create and validate a xml. This xml can hopefully deserialized into the dbml classes. The question is: Can this be done? If so, how do I generate the xsd. I use a sql server express 2008 r2 as backend. Thanks in advance for your time!

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  • How do you read system jobs in Dynamics CRM?

    - by Dan Crowther
    The CRM SDK says this is possible but the following code fails. Does anyone know why? var request = new RetrieveMultipleRequest(); var query = new QueryExpression(EntityName.asyncoperation.ToString()); query.ColumnSet = new AllColumns(); request.Query = query; var response = _connection.Execute(request); The error is: <error>\n <code>0x80040216</code> <description>An unexpected error occurred.</description> <type>Platform</type> </error> If I change the entity name to account, it works fine.

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  • Oracle CRM Day Barcelona

    - by Oracle Aplicaciones
    Normal 0 21 false false false ES X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Normal 0 21 false false false ES X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-fareast-language:EN-US;} El pasado 25 de Noviembre, con la colaboración de Abast, Birchman y Omega CRM, Oracle celebró en Barcelona la 2ª edición del CRM Day, donde presentaron las últimas tendencias europeas de CRM a través del Estudio realizado por IDC. Con su formato de conferencias + coloquios + asesorías individuales, todos los asistentes dispusieron de la posibilidad de compartir experiencias y mejores prácticas con los expertos de oracle así como con el resto de asistentes.

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  • Transactions in LINQ to SQL applications

    - by nikolaosk
    In this post I would like to talk about LINQ to SQL and transactions.When I have a LINQ to SQL class I always get asked this question, "How does LINQ treat Transactions?". When we use the DeleteOnSubmit() method or the InsertOnSubmit() method, all of those commands at some point are translated into T-SQL commands and then are executed against the database. All of those commands live in transactions and they follow the basic rules of transaction processing. They do succeed together or fail together...(read more)

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  • Is Master Data Management CRM's Secret Sauce?

    - by divya.malik
    This was the title of a recent blog entry by our colleagues in EMEA. Having a good master data management system enables organizations to get a unified, accurate and complete understanding of their customers. Gartner Group's John Radcliffe explains why MDM is destined to be at the heart of future CRM and social CRM projects. Experts are predicting big things for master data management (MDM) in the immediate future. While far from being a new kid on the block, its potential benefits at a time when organisations are drowning in data mean that it is in the right place at the right time. "MDM is not 'nice to have'," explains John Radcliffe, research vice president at Gartner. "If tackled in the right way it can provide near term business value that plays into an organisation's new focus on cost efficiencies, risk management and regulatory compliance, while supporting growth and future transformative strategies." The complete article can be found here.

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  • Parallel LINQ - PLINQ

    - by nmarun
    Turns out now with .net 4.0 we can run a query like a multi-threaded application. Say you want to query a collection of objects and return only those that meet certain conditions. Until now, we basically had one ‘control’ that iterated over all the objects in the collection, checked the condition on each object and returned if it passed. We obviously agree that if we can ‘break’ this task into smaller ones, assign each task to a different ‘control’ and ask all the controls to do their job - in-parallel, the time taken the finish the entire task will be much lower. Welcome to PLINQ. Let’s take some examples. I have the following method that uses our good ol’ LINQ. 1: private static void Linq(int lowerLimit, int upperLimit) 2: { 3: // populate an array with int values from lowerLimit to the upperLimit 4: var source = Enumerable.Range(lowerLimit, upperLimit); 5:  6: // Start a timer 7: Stopwatch stopwatch = new Stopwatch(); 8: stopwatch.Start(); 9:  10: // set the expectation => build the expression tree 11: var evenNumbers =   from num in source 12: where IsDivisibleBy(num, 2) 13: select num; 14: 15: // iterate over and print the returned items 16: foreach (var number in evenNumbers) 17: { 18: Console.WriteLine(string.Format("** {0}", number)); 19: } 20:  21: stopwatch.Stop(); 22:  23: // check the metrics 24: Console.WriteLine(String.Format("Elapsed {0}ms", stopwatch.ElapsedMilliseconds)); 25: } I’ve added comments for the major steps, but the only thing I want to talk about here is the IsDivisibleBy() method. I know I could have just included the logic directly in the where clause. I called a method to add ‘delay’ to the execution of the query - to simulate a loooooooooong operation (will be easier to compare the results). 1: private static bool IsDivisibleBy(int number, int divisor) 2: { 3: // iterate over some database query 4: // to add time to the execution of this method; 5: // the TableB has around 10 records 6: for (int i = 0; i < 10; i++) 7: { 8: DataClasses1DataContext dataContext = new DataClasses1DataContext(); 9: var query = from b in dataContext.TableBs select b; 10: 11: foreach (var row in query) 12: { 13: // Do NOTHING (wish my job was like this) 14: } 15: } 16:  17: return number % divisor == 0; 18: } Now, let’s look at how to modify this to PLINQ. 1: private static void Plinq(int lowerLimit, int upperLimit) 2: { 3: // populate an array with int values from lowerLimit to the upperLimit 4: var source = Enumerable.Range(lowerLimit, upperLimit); 5:  6: // Start a timer 7: Stopwatch stopwatch = new Stopwatch(); 8: stopwatch.Start(); 9:  10: // set the expectation => build the expression tree 11: var evenNumbers = from num in source.AsParallel() 12: where IsDivisibleBy(num, 2) 13: select num; 14:  15: // iterate over and print the returned items 16: foreach (var number in evenNumbers) 17: { 18: Console.WriteLine(string.Format("** {0}", number)); 19: } 20:  21: stopwatch.Stop(); 22:  23: // check the metrics 24: Console.WriteLine(String.Format("Elapsed {0}ms", stopwatch.ElapsedMilliseconds)); 25: } That’s it, this is now in PLINQ format. Oh and if you haven’t found the difference, look line 11 a little more closely. You’ll see an extension method ‘AsParallel()’ added to the ‘source’ variable. Couldn’t be more simpler right? So this is going to improve the performance for us. Let’s test it. So in my Main method of the Console application that I’m working on, I make a call to both. 1: static void Main(string[] args) 2: { 3: // set lower and upper limits 4: int lowerLimit = 1; 5: int upperLimit = 20; 6: // call the methods 7: Console.WriteLine("Calling Linq() method"); 8: Linq(lowerLimit, upperLimit); 9: 10: Console.WriteLine(); 11: Console.WriteLine("Calling Plinq() method"); 12: Plinq(lowerLimit, upperLimit); 13:  14: Console.ReadLine(); // just so I get enough time to read the output 15: } YMMV, but here are the results that I got:    It’s quite obvious from the above results that the Plinq() method is taking considerably less time than the Linq() version. I’m sure you’ve already noticed that the output of the Plinq() method is not in order. That’s because, each of the ‘control’s we sent to fetch the results, reported with values as and when they obtained them. This is something about parallel LINQ that one needs to remember – the collection cannot be guaranteed to be undisturbed. This could be counted as a negative about PLINQ (emphasize ‘could’). Nevertheless, if we want the collection to be sorted, we can use a SortedSet (.net 4.0) or build our own custom ‘sorter’. Either way we go, there’s a good chance we’ll end up with a better performance using PLINQ. And there’s another negative of PLINQ (depending on how you see it). This is regarding the CPU cycles. See the usage for Linq() method (used ResourceMonitor): I have dual CPU’s and see the height of the peak in the bottom two blocks and now compare to what happens when I run the Plinq() method. The difference is obvious. Higher usage, but for a shorter duration (width of the peak). Both these points make sense in both cases. Linq() runs for a longer time, but uses less resources whereas Plinq() runs for a shorter time and consumes more resources. Even after knowing all these, I’m still inclined towards PLINQ. PLINQ rocks! (no hard feelings LINQ)

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  • Retrieving data using stored procedures with LINQ to SQL in an ASP.Net application

    - by nikolaosk
    In this post I would like to present a step by step example on how to use stored procedures with LINQ to SQL. Many people will wonder why I am bothering talking about LINQ to SQL so much. First of all I give a lot of seminars where people want to learn LINQ to SQL.A lot of people like and use LINQ to SQL in their projects. There are a lot of people right now who use it extensively. In this post I will use two stored procedures that return data from the database. If you want to check out how to use...(read more)

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  • Select,Insert,Update and Delete data with LINQ to SQL in an ASP.Net application

    - by nikolaosk
    As you might have guessed I am continuing my LINQ to SQL posts. I am teaching a course right now on ADO.Net 3.5 (LINQ & EF) and I know a lot of people who have learned through my blog and my style of writing. I am going to use a step by step example to demonstrate how to select,update,insert,delete data through LINQ to SQL into the database. If you want to have a look on how to return data from a database with LINQ to SQL and stored procedures click here . If you want to have a look on how to...(read more)

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  • Webcast: CRM Foundations - Notes, Attachments and Folder Technology

    - by LuciaC
    Webcast: CRM Foundations - Notes, Attachments and Folder Technology Date: November 21, 2013 at 11am ET, 10am CT, 8am PT, 4pm GMT, 9.30pm IST Don't miss this webcast if you want to know how to get the most out of using Notes and learn how to leverage best practices for Folder technology and Attachments.  This session will help users who are struggling with any of these topics understand how to use them better and more efficiently. TOPICS WILL INCLUDE: Set up and use of Notes Notes Security Attachments and their use throughout CRM Folder Technology Any new functionality related to these topics in release 12.2Set up and use of Notes. For more details and how to register see Doc ID 1592459.1 Remember that you can access a full listing of all future webcasts as well as replays from Doc ID 7409661.1.

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  • Compiled Linq & String.Contains

    - by sharru
    i'm using linq-to-sql and i'm use complied linq for better performance. I have a users table with a INT field called "LookingFor" that can have the following values.1,2,3,12,123,13,23. I wrote a query to return the users based on the "lookingFor" column i want to return all users that contains the "lookingFor" value (not only those equal to it). In example if user.LookingFor = 12 , and query paramter is 1 this user should be selected. private static Func<NeDataContext, int, IQueryable<int>> MainSearchQuery = CompiledQuery.Compile((NeDataContext db, int lookingFor) => (from u in db.Users where (lookingFor == -1 ? true : u.LookingFor.ToString().Contains(lookingFor) select u.username); This WORKS on non complied linq but throws error when using complied. How do i fix it to work using complied linq? I get this error: Only arguments that can be evaluated on the client are supported for the String.Contains method.

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  • MVC using LINQ? - Can't return anonymous types

    - by BlueRaja
    I'd like to implement MVC while using LINQ (specifically, LINQ-to-entities). The way I would do this is have the Controller generate (or call something which generates) the result-set using LINQ, then return that to the View to display the data. The problem is, if I do: return (from o in myTable select o); All the columns are read from the database, even the ones (potentially dozens) I don't want. And - more importantly - I can't do something like this: return (from o in myTable select new { o.column }); because there is no way to make anonymous types type-safe! I know for sure there is no nice, clean way of doing this in 3.5 (this is not clean...), but what about 4.0? Is there anything planned, or even proposed? Without something like duck-typing-for-LINQ, or type-safe anonymous return values (it seems to me the compiler should certainly be capable of that), it appears to be nearly impossible to cleanly separate the Controller from the View.

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  • Is it possible to compile a query in linq-to-objects

    - by Luke101
    I have a linq to objects query in a recursive loop and afraid when the objects approach more then 1000 and a have more then 100 users on the site -- my website will break. so is it possible to compile a linq to objects query. The linq query does nothing more then find the direct children of a node.

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  • Is it possible to compile a query for linq-to-objects

    - by Luke101
    I have a linq to objects query in a recursive loop and afraid when the objects approach more then 1000 and a have more then 100 users on the site -- my website will break. so is it possible to compile a linq to objects query. The linq query does nothing more then find the direct children of a node.

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  • Add LINQ Auto-Generated Value Marker [Column(IsDbGenerated=true)] in Buddy Class

    - by Alex
    Hello, is it possible to decorate a field of a LINQ generated class with [Column(IsDbGenerated=true)] using a buddy class (which is linked to the LINQ class via [MetadataType(typeof(BuddyMetadata))]) ? My goal is to be able to clear and repopulate the LINQ ORM designer without having to set the "Auto Generate Value" property manually every time to re-establish the fact that certain columns are autogenerated. Thanks!

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  • LINQ-to-SQL vs stored procedures?

    - by scottmarlowe
    I took a look at the "Beginner's Guide to LINQ" post here on StackOverflow (http://stackoverflow.com/questions/8050/beginners-guide-to-linq), but had a follow-up question: We're about to ramp up a new project where nearly all of our database op's will be fairly simple data retrievals (there's another segment of the project which already writes the data). Most of our other projects up to this point make use of stored procedures for such things. However, I'd like to leverage LINQ-to-SQL if it makes more sense. So, the question is this: For simple data retrievals, which approach is better, LINQ-to-SQL or stored procs? Any specific pro's or con's? Thanks.

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  • LINQ-to-SQL vs stored procedures?

    - by scottmarlowe
    I took a look at the "Beginner's Guide to LINQ" post here on StackOverflow (http://stackoverflow.com/questions/8050/beginners-guide-to-linq), but had a follow-up question: We're about to ramp up a new project where nearly all of our database op's will be fairly simple data retrievals (there's another segment of the project which already writes the data). Most of our other projects up to this point make use of stored procedures for such things. However, I'd like to leverage LINQ-to-SQL if it makes more sense. So, the question is this: For simple data retrievals, which approach is better, LINQ-to-SQL or stored procs? Any specific pro's or con's? Thanks.

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  • Performing LINQ Self Join

    - by senfo
    I'm not getting the results I want for a query I'm writing in LINQ using the following: var config = (from ic in repository.Fetch() join oc in repository.Fetch() on ic.Slot equals oc.Slot where ic.Description == "Input" && oc.Description == "Output" select new Config { InputOid = ic.Oid, OutputOid = oc.Oid }).Distinct(); The following SQL returns 53 rows (which is correct), but the above LINQ returns 96 rows: SELECT DISTINCT ic.Oid AS InputOid, oc.Oid AS OutputOid FROM dbo.Config AS ic INNER JOIN dbo.Config AS oc ON ic.Slot = oc.Slot WHERE ic.Description = 'Input' AND oc.Description = 'Output' How would I replicate the above SQL in a LINQ query? Update: I don't think it matters, but I'm working with LINQ to Entities 4.0.

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  • More Interactions. Better Interactions.

    - by andrea.mulder
    Only with Oracle CRM On Demand Release 17. Tune in TOMORROW for a live webcast with Anthony Lye, senior vice president of CRM, Tuesday, March 30st at 9:00am PDT / 4:00pm GMT to learn how you can increase sales effectiveness with Oracle CRM On Demand Release 17. Click here to register.

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  • Unable to Create New Incidents in Dynamics CRM with Java and Axis2

    - by Lutz
    So I've been working on trying to figure this out, oddly when I ran it one machine I got a generic Axis Fault with no description, but now on another machine I'm getting a different error message, but I'm still stuck. Basically I'm just trying to do what I thought would be a fairly trivial task of creating a new incident in Microsoft Dynamics CRM 4.0 via a web services call. I started by downloading the XML from http://hostname/MSCrmServices/2007/CrmService.asmx and generating code from it using Axis2. Anyway, here's my program, any help would be greatly appreciated, as I've been stuck on this for way longer than I thought I'd be and I'm really out of ideas here. public class TestCRM { private static String endpointURL = "http://theHost/MSCrmServices/2007/CrmService.asmx"; private static String userName = "myUserNameHere"; private static String password = "myPasswordHere"; private static String host = "theHostname"; private static int port = 80; private static String domain = "theDomain"; private static String orgName = "theOrganization"; public static void main(String[] args) { CrmServiceStub stub; try { stub = new CrmServiceStub(endpointURL); setOptions(stub._getServiceClient().getOptions()); RetrieveMultipleDocument rmd = RetrieveMultipleDocument.Factory.newInstance(); com.microsoft.schemas.crm._2007.webservices.RetrieveMultipleDocument.RetrieveMultiple rm = com.microsoft.schemas.crm._2007.webservices.RetrieveMultipleDocument.RetrieveMultiple.Factory.newInstance(); QueryExpression query = QueryExpression.Factory.newInstance(); query.setColumnSet(AllColumns.Factory.newInstance()); query.setEntityName(EntityName.INCIDENT.toString()); rm.setQuery(query); rmd.setRetrieveMultiple(rm); TargetCreateIncident tinc = TargetCreateIncident.Factory.newInstance(); Incident inc = tinc.addNewIncident(); inc.setDescription("This is a test of ticket creation through a web services call."); CreateDocument cd = CreateDocument.Factory.newInstance(); Create create = Create.Factory.newInstance(); create.setEntity(inc); cd.setCreate(create); Incident test = (Incident)cd.getCreate().getEntity(); CrmAuthenticationTokenDocument catd = CrmAuthenticationTokenDocument.Factory.newInstance(); CrmAuthenticationToken token = CrmAuthenticationToken.Factory.newInstance(); token.setAuthenticationType(0); token.setOrganizationName(orgName); catd.setCrmAuthenticationToken(token); //The two printlns below spit back XML that looks okay to me? System.out.println(cd); System.out.println(catd); /* stuff that doesn't work */ CreateResponseDocument crd = stub.create(cd, catd, null, null); //this line throws the error CreateResponse cr = crd.getCreateResponse(); System.out.println("create result: " + cr.getCreateResult()); /* End stuff that doesn't work */ System.out.println(); System.out.println(); System.out.println(); boolean fetchNext = true; while(fetchNext){ RetrieveMultipleResponseDocument rmrd = stub.retrieveMultiple(rmd, catd, null, null); //This retrieve using the CRMAuthenticationToken catd works just fine RetrieveMultipleResponse rmr = rmrd.getRetrieveMultipleResponse(); BusinessEntityCollection bec = rmr.getRetrieveMultipleResult(); String pagingCookie = bec.getPagingCookie(); fetchNext = bec.getMoreRecords(); ArrayOfBusinessEntity aobe = bec.getBusinessEntities(); BusinessEntity[] myEntitiesAtLast = aobe.getBusinessEntityArray(); for(int i=0; i<myEntitiesAtLast.length; i++){ //cast to whatever you asked for... Incident myEntity = (Incident) myEntitiesAtLast[i]; System.out.println("["+(i+1)+"]: " + myEntity); } } } catch (Exception e) { e.printStackTrace(); } } private static void setOptions(Options options){ HttpTransportProperties.Authenticator auth = new HttpTransportProperties.Authenticator(); List authSchemes = new ArrayList(); authSchemes.add(HttpTransportProperties.Authenticator.NTLM); auth.setAuthSchemes(authSchemes); auth.setUsername(userName); auth.setPassword(password); auth.setHost(host); auth.setPort(port); auth.setDomain(domain); auth.setPreemptiveAuthentication(false); options.setProperty(HTTPConstants.AUTHENTICATE, auth); options.setProperty(HTTPConstants.REUSE_HTTP_CLIENT, "true"); } } Also, here's the error message I receive: org.apache.axis2.AxisFault: com.ctc.wstx.exc.WstxUnexpectedCharException: Unexpected character 'S' (code 83) in prolog; expected '<' at [row,col {unknown-source}]: [1,1] at org.apache.axis2.AxisFault.makeFault(AxisFault.java:430) at org.apache.axis2.transport.TransportUtils.createSOAPMessage(TransportUtils.java:123) at org.apache.axis2.transport.TransportUtils.createSOAPMessage(TransportUtils.java:67) at org.apache.axis2.description.OutInAxisOperationClient.handleResponse(OutInAxisOperation.java:354) at org.apache.axis2.description.OutInAxisOperationClient.send(OutInAxisOperation.java:417) at org.apache.axis2.description.OutInAxisOperationClient.executeImpl(OutInAxisOperation.java:229) at org.apache.axis2.client.OperationClient.execute(OperationClient.java:165) at com.spanlink.crm.dynamics4.webservice.CrmServiceStub.create(CrmServiceStub.java:618) at com.spanlink.crm.dynamics4.runtime.TestCRM.main(TestCRM.java:82) Caused by: org.apache.axiom.om.OMException: com.ctc.wstx.exc.WstxUnexpectedCharException: Unexpected character 'S' (code 83) in prolog; expected '<' at [row,col {unknown-source}]: [1,1] at org.apache.axiom.om.impl.builder.StAXOMBuilder.next(StAXOMBuilder.java:260) at org.apache.axiom.soap.impl.builder.StAXSOAPModelBuilder.getSOAPEnvelope(StAXSOAPModelBuilder.java:161) at org.apache.axiom.soap.impl.builder.StAXSOAPModelBuilder.<init>(StAXSOAPModelBuilder.java:110) at org.apache.axis2.builder.BuilderUtil.getSOAPBuilder(BuilderUtil.java:682) at org.apache.axis2.transport.TransportUtils.createDocumentElement(TransportUtils.java:215) at org.apache.axis2.transport.TransportUtils.createSOAPMessage(TransportUtils.java:145) at org.apache.axis2.transport.TransportUtils.createSOAPMessage(TransportUtils.java:108) ... 7 more Caused by: com.ctc.wstx.exc.WstxUnexpectedCharException: Unexpected character 'S' (code 83) in prolog; expected '<' at [row,col {unknown-source}]: [1,1] at com.ctc.wstx.sr.StreamScanner.throwUnexpectedChar(StreamScanner.java:623) at com.ctc.wstx.sr.BasicStreamReader.nextFromProlog(BasicStreamReader.java:2047) at com.ctc.wstx.sr.BasicStreamReader.next(BasicStreamReader.java:1069) at javax.xml.stream.util.StreamReaderDelegate.next(StreamReaderDelegate.java:60) at org.apache.axiom.om.impl.builder.SafeXMLStreamReader.next(SafeXMLStreamReader.java:183) at org.apache.axiom.om.impl.builder.StAXOMBuilder.parserNext(StAXOMBuilder.java:597) at org.apache.axiom.om.impl.builder.StAXOMBuilder.next(StAXOMBuilder.java:172) ... 13 more

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  • Display and Use Advanced Find for Product Subscriptions by Account in Microsoft CRM 4.0

    - by Chris
    By default when viewing an account in edit mode you have access to Opportunities, Invoices, and Quotes which contain the products being shopped by the account and/or the sales department. I'm trying to determine where to store, display, and use the products that an account has a subscription too. I may not understand the implementation but it seems that there should be "Products" option directly off the root Account management window that will show the user all the products the account has purchased. We are trying to integrate this with our production tracking system where product sales can originate from other channels that will not flow through CRM first. This product subscription does not fit into the Opportunity, Quote, or Invoice model because they are confirmed recurring sales that were automatically purchased via tools like a Public Website, Portal, etc. By enabling this tracking in CRM we can use the advanced find feature to facilitate follow up sales and marketing efforts. Example: Find everyone who is subscribed to model A, so we can notify them of a new holiday campaign where they can get 10% off on all add-ons. It's my assumption that this is a common scenario, however I'd like to better understand how to approach this within the world of Microsoft CRM. Thank you in advance.

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  • Reasonable technological solutions to create CRM using .NET eventually Java

    - by user1825608
    My background(If it's too long, just skip it please ; ) ): I am Java programmer(because of demand): mostly teacher for other students, worked on few thesis for others, but during my journey I discovered that .NET and Microsoft's tools are on at least two levels higher than Java and its tools so I want to learn more about them. I programmed little bit on Windows Phone(NFC Tags, TCP Clients, guitar tuner using internal microphone, simple RSS), used WPF, integrated WPF with Windows Forms, Apple Bonjour(.NET), I have expierience with IP cameras and with unusal problems, I learn Android, but I don't like it at all. Problem: I was asked by my friend to create CRM for small new company. There will maximum 20 workers in the company working at computers in few cities in the country(Poland). They just want to store contracts with the clients and client's data. I am not sure what exacly they do but probably sell apartments so there will be at most few thousands of contracts to store in far future. Now I am totally new to CRM but I want to learn. I have few questions: Should the data be stored on a server in the company's building running 24/7 or cloud. If cloud which one? Should I use ASPX or WPF. I read one topic about it but as far as I know aspx sites can be viewed from every device with internet browser: tablets, phones(Android, WP, iOS) and computers at the same time- so the job is done once and for all(Am I right?), I don't know nothing about aspx. Can WPF be also used in manner that does not need to port it for other platforms?

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  • Filtering data in LINQ with the help of where clause

    - by vik20000in
     LINQ has bought with itself a super power of querying Objects, Database, XML, SharePoint and nearly any other data structure. The power of LINQ lies in the fact that it is managed code that lets you write SQL type code to fetch data.  Whenever working with data we always need a way to filter out the data based on different condition. In this post we will look at some of the different ways in which we can filter data in LINQ with the help of where clause. Simple Filter for an array. Let’s say we have an array of number and we want to filter out data based on some condition. Below is an example int[] numbers = { 5, 4, 1, 3, 9, 8, 6, 7, 2, 0 }; var lowNums =                 from num in numbers                 where num < 5                 select num;   Filter based on one of the property in the class. With the help of LINQ we can also filer out data from a list based on value of some property. var soldOutProducts =                 from prod in products                 where prod.UnitsInStock == 0                 select prod; Filter based on Multiple of the property in the class. var expensiveInStockProducts =         from prod in products         where prod.UnitsInStock > 0 && prod.UnitPrice > 3.00M         select prod; Filter based on the index of the Item in the list.In the below example we can see that we are able to filter data based on the index of the item in the list. string[] digits = { "zero", "one", "two", "three", "four", "five", "six"}; var shortDigits = digits.Where((digit, index) => digit.Length < index); There are many other way in which we can filter out data in LINQ. In the above post I have tried and shown few ways using the LINQ. Vikram

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