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• What is the technical reason that so many social media sites don't allow you to edit your text?

  - by Edward Tanguay

  A common complaint I hear about Facebook, Twitter, Ning and other social sites is that once a comment or post is made, it can't be edited. I think this goes against one of the key goals of user experience: giving the user agency, or the ability to control what he does in the software. Even on Stackexchange sites, you can only edit the comments for a certain amount of time. Is the inability for so many web apps to not allow users to edit their writing a technical shortcoming or a "feature by design"?

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• Is there such a thing as too much experience?

  - by sunpech

  For modern software developers in today's world, is there such a thing as having too much experience with a certain technology or programming language? To a recruiter, interviewer, or company hiring-- could there often be cases where a particular candidate has so much experience in a certain area or technology where it works against the candidate to being hired? I'm not talking about cases where a senior developer is applying for an entry-level developer position, and has a lot of experience in that sense. Nor am I talking about cases where a candidate is outright lying (e.g. 20+ years experience with Ruby on Rails). I've overheard this in conversations between hiring managers/developers during happy hours, yet I'm not quite sure I fully understand what they mean.

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• How do I limit the users a specific user can run commands in linux?

  - by user8571

  I have 2 user accounts, foo and bar I want to allow user foo to execute commands as root and any other user ie: sudo su root -c'./run-my-script' sudo su bar -c'./another-script' sudo su another -c'./yet-another-script I also want to allow user bar to execute commands as other user but only a subset and not root ie: sudo su bar -c'./run-my-script' but not sudo su root -c'./run-my-script' Is this possible ?

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• Autologin 2 Windows users OR Login another user from the desktop

  - by fpdragon

  I'm using two windows users on my HTPC at the same time. One is just for watching videos and one for administration via remote. This setup is quite ideal for me since windows can handle multiple concurrent logins and the win "rdp concurrent hack" (Google). The problem is, I want both users to be logged in automatically when the pc was started. It shall be possible to watch tv and also the admin user shall be automatically logged in to start my scripts and other tasks, even if I haven't logged in via remote desktop manually. Later, when I want to admin my htpc I can just rdp connect the admin user without interrupting the video playback on the actual HTPC's screen and check my cleanup tasks, downloads, ... witch already executed for this admin user. But right now I found no solution to automatically login user A from a user B desktop and I also found no solution to autologin both users immediately at startup. As a workaround I have to fire up my other notebook machine and login one time with the remote user via rdp. From this time on the remote admin user is running concurrent with the main user in the background of the machine. The other workaround would be... after startup switch user from main user to admin user and then back again. But that also requires manual steps. I'm on a Windows 8 System right now but all infos for Win7 or XP would be also interesting. thanks a lot for all ideas. PS: just to prevent useless posts... don't tell me that only one user can be logged in to windows. ;)

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• How do I start Chrome using a specified "user profile"?

  - by Danny Tuppeny

  I use the new built-in "Users" feature of Chrome to switch between Home/Work accounts easily. However, Chrome remembers the "last" user profile you had selected when launching new windows. This is a problem if I close down my "Home" profile last, because when I then click the Email shortcut on my taskbar, because it goes to mail.mycompany.com using my Home profile, and I'm not logged in. I'd like to change the shortcut to the company webmail to pass a switch that tells Chrome to always start as the "Default" user, regardless of the last one used. Note: I have tried user-data-dir, and this seems to do something very different, completely isolated from the Users functionality built in to Chrome. It's possible I'm using it wrong, but please test this before assuming it does the same thing and posting an answer ;-)

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• Translation and Localization Resources for UX Designers

  - by ultan o'broin

  Here is a handy list of translation and localization-related resources for user experience professionals. Following these will help you design an easily translatable user experience. Most of the references here are for web pages or software. Fundamentally, remember your designs will be consumed globally, and never divorce the design process from the development or deployment effort that goes into bringing your designs to life in code. Ask yourself today: Do you know how the text you are using in your designs are delivered to the customer, even in English? Key areas that UX designers always seen to fall foul of, in my space anyway, are: Terminology that is impossible to translate (jargon, multiple modifiers, gerunds) or is used inconsistently Poorly written, verbose text (really, just write well in English, no special considerations) String construction (concatenation of parts assembled dynamically) Composite widget positioning (my favourite) Hard-coded fonts, small font sizes, or character formatting or casing that doesn't work globally Format that is not separate from content Restricted real estate not allowing for text expansion in translation Forcing formatting with breaks, and hard-coding alphabetical sorting Graphics that do not work in Bi-Di languages (because they indicate directionality and can't flip) or contain embedded text. The problems of culturally offensive icons are well known by now in the enterprise applications space, though there are some dangers, such as the use of flags to indicate language, for example. Resources Internationalization Techniques: Authoring HTML & CSS Global By Design Insert Title Here : Variables in Interface Language Prose: Internationalisation Doc and help considerations I can deal with later.

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• Windows Experience Index could not be computed

  - by Alexey Ivanov

  I've upgraded recently from Windows Vista to Windows 8. When I try to rate my computer, it accesses DirectX 9 performance, then processes to DirectX 10 tests: And it gets stuck at this point. In 5–10 minutes, it shows error message: The video card is rather old: Mobile Intel 965 Express Chipset Family. I'm pretty sure it does not support DirectX 10. Why does Windows assess it with DirectX 10? And how can I make it skip DirectX 10 tests and get the system rating? The driver was installed automatically by Windows 8 from Windows Update. Version: 8.15.10.2697 Date: 10/01/2012

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• RightNow CX @ OpenWorld: What to Experience

  - by Tony Berk

  We want to welcome our RightNow CX customers to Oracle OpenWorld next week. Get ready for a great week and a whole new experience! For a high level overview of what is going on during the week, please review these previous posts: Is There a Cloud Over OpenWorld? and What to "CRM" in San Francisco? CRM Highlights for OpenWorld '12. Also, don't forget you can add on the Customer Experience Summit @ OpenWorld to make your week even more complete and get involved with the Experience Revolution! Below is a highlight of only some of the RightNow related sessions at OpenWorld. Please use OpenWorld Schedule Builder or check the OpenWorld Content Catalog for all of the session details and any time or location changes. Tip: Pre-enrolled session registrants via Schedule Builder are allowed into the session rooms before anyone else, so Schedule Builder will guarantee you a seat. Many of the sessions below will likely be at capacity. No better way to start off than hearing where Oracle RightNow is going! Oracle RightNow CX Cloud Service Vision and Roadmap (CON9764) - Oct 1, 10:45 AM. Oracle RightNow CX Cloud Service combines Web, social, and contact center experiences for a unified, cross-channel service solution in the cloud, enabling organizations to increase sales and adoption, build trust, strengthen relationships, and reduce costs and effort. Come to this session to hear from David Vap and his team of Oracle experts about where the product is going and how Oracle is committed to accelerating the pace of innovation and value to its customers. Interested in the Cloud and want to know why some leading CIOs are moving to the cloud? You can hear first hand from CIOs from Emerson, Intuit and Overstock.com: CIOs and Governance in the Cloud (CON9767) - Oct 3, 11:45 AM.   And of course there are a number of sessions that drill down into more specific areas. Here are just a few: Deliver Outstanding Customer Experiences: Oracle RightNow Dynamic Agent Desktop Cloud Service (CON9771) - Oct 1, 4:45 PM. This session covers how companies have delivered exceptional customer experiences and how the Oracle RightNow Dynamic Agent Desktop Cloud Service roadmap will evolve in the future. The Oracle RightNow Contact Center Experience suite includes incident management, knowledge, guided processes, and other service capabilities to unify the customer experience across channels. Come learn about the powerful tools that enable even your junior agents to consistently provide outstanding service across all customer interaction channels. Self-Service in the Age of Data Intimacy (CON11516) - Oct 1, 3:15. Even though businesses are generating more and more data around their relationships and interactions with customers, very little of the information a business generates ends up available to the contact center and even less is made available to the online service experience. The generic one-size-fits-all approach that typifies most online service experiences ultimately fails to address all user needs, and that failure ultimately leads to the continued use of high-cost agent-assisted channels for low-value interactions. This session introduces Oracle RightNow Web Experience’s Virtual Assistant and discusses how you can deliver rich, engaging, highly personalized experiences with the quality of agent-assisted service at a much lower cost. Improve Chat Experiences: Best Practices for Chat Pilots and Deployments (CON11517) - Oct 1, 4:45 PM. Today’s organizations are challenged to grow revenue and retain customers with fewer resources, and many have turned to chat as an approach to improving the customer experience, increasing sales conversions, and reducing costs at the same time. From setting goals and metrics and training staff to customizing and tuning the solution, this session provides best practices and lessons learned from a broad set of implementations to help you get the most out of your chat solution. Differentiated Experience with Web Service (CON9770) - Oct 2, 1:15 PM. A reputation for excellent customer service can differentiate your brand and drive revenue. In this session, learn how to develop that reputation by transforming your online self-service into a highly interactive, branded customer experience. See live examples of how Oracle RightNow Web Experience has helped customers deliver on their Web service strategies. Unifying the Agent’s Engagement Console (CON11518) - Oct 2, 1:15 PM. Does your customer experience suffer because your agents are toggling between multiple tools? Do your agent productivity and morale suffer as well? Come to this session to learn how Oracle RightNow CX Cloud Service seamlessly unifies these disparate systems into a single engagement console. Regardless of channel, powerful adaptive tools consistently guide agents across contextually aware personalized workflows. Great agent experiences drive great customer experiences. Oracle RightNow CX Cloud Service and the Oracle Customer Experience Portfolio (CON9775) - Oct 3, 10:15 AM. This session covers how Oracle’s integrated suite of customer experience (CX) products fits with the Oracle CX portfolio of products (Oracle Fusion Customer Relationship Management; the Oracle ATG, Oracle Endeca, and Oracle Knowledge product families; and Oracle Business Intelligence) to increase revenues, strengthen customer relationships, and reduce costs across the entire end-to-end customer lifecycle for companies that sell to consumers and those that sell to businesses. Greater Insights from Customer Engagements (CON9773) Oct 4, 12:45 PM. In this session, hear how to leverage service interaction insights, customer feedback, and segmented service engagements to improve the customer experience. Discover how customers, such as J&P Cycles, learn and take action based on business insights gained through their customer engagements. Again, these are just some of the sessions, so check out the Content Catalog for details on Knowledge Management, Customization, Integration and more in the Oracle Develop stream for Customer Experience. Be sure to visit the Oracle DEMOgrounds in the Moscone West Exhibit Hall. If this is your first OpenWorld, welcome! If you are returning, hi again and enjoy!

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• The Numbers of Customer Experience

  - by Christie Flanagan

  This week, we’ll be continuing our conversations about Customer Experience (CX) on the Oracle WebCenter blog.  While we all know that customer experience is critically important for acquiring new customers and engendering long term brand loyalty, I thought we could kick this week off by taking a look at the numbers of customer experience.   I’m sure you’ll agree that nothing quite puts things into perspective like numbers and figures. A whopping 86% of consumers say that they are willing to pay more for a better customer experience.  But many companies are failing to step up to the challenge.  And when companies fail deliver on customer experience expectations, they leave money on the table. A huge percentage of customers, 89%, begin doing business with a competitor following a poor customer experience. Breaking up isn’t hard to do and today’s empowered customers have no qualms about taking their business elsewhere when their expectations for customer experience are not met. Over a quarter of consumers, 26%, posted a negative comment on a social networking site like Facebook or Twitter following a poor customer experience. Today, individual customer service failures have the ability to easily snowball.  An unsatisfied customer has the ability to easily share their rancor with their entire social network and chip away at your brand’s reputation. A large number of consumers, 79%,  who shared complaints about poor customer experience online had their complaints ignored.  Companies ignore customer complaints at their own peril.  And unsatisfied customers, when handled effectively, have the potential to become advocates for your brand.  Of the 21% of consumers who did get responses to complaints, more than half had positive reactions to the same company about which they were previously complaining. Half of consumers will give a brand only a week to respond to a question before they stop doing business with them.  The clock is ticking when customers have questions about your brand and a week is an eternity in the realm of customer experience.  The source for these stats is the 2011 Customer Experience Impact (CEI) Report, which explores the relationship between consumers and brands.  The report is based on a survey commissioned by RightNow (acquired by Oracle in 2012) and conducted by Harris Interactive. If you’re interested in seeing more facts and figures about customer experience, download the full report.

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• Default User Id at Login different from User Name in Terminal Shell

  - by Bill

  During the Ubuntu 12.04 LTS installation, I was prompted to enter a user name and password, so that a corresponding account could be created and set up for login. I replaced the one that was provided by default (i.e. '70319', which is the Windows 7 admin id) with a user name/id of my choosing. Now, when I turn on the computer, and choose to enter the Ubuntu operating system, the login id that is displayed is 70319 - that is, the one provided by Windows 7. However, when I open up a Unix/Terminal shell, the user id that is displayed at the prompt is the one I entered during installation. Otherwise, the installation of Ubuntu was a success! Is there some way of changing the user id that is displayed at the Login screen, so that it is consistent with the one I entered during installation? If it's any help, I installed Ubuntu using wubi on an ASUS Eee PC 1011PX running Windows 7, and ASUS Express Gate Cloud. Further details regarding the setup/installation can be found at the following link: Installing Ubuntu on an Eee PC 1011PX

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• multi-clients web application,should I use custom user controls or a common user control

  - by ValidfroM

  Say my company is going to build a complicated asp.net web form education system. One of the module is web based registration. To make it flexiable, we decide to use user control(ascx) with rule-engine (work flow) regulating all business logic behide them. Thus in future,for different clients, we can simply config basic existing rules or adding new rules.(Rules stored in db or XML per client). Now the question is how to deal with the user controls (ascx)? My opinion is for different client build diffrent user control from scratch. other voice is like reuse existing user controls.

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• Fetch User's User agent,IP address

  Here i am going to give you example to fetch or to show or to store user's mobile/pc user agent, IP address.

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• "Cannot open user default database" error with "User Instance=True"

  - by Keith

  I have a desktop application that uses Sql user instancing. This is my connection string: "Data Source=.\SqlExpress; AttachDbFilename=C:\path\file.mdf; Integrated Security=True; User Instance=True; Connect Timeout=100;" My application creates this DB, downloads a load of data into it from a web service and then does a lot of actions with it. The problem comes when I attempt to re-open the connection. I get a SqlException: "Cannot open user default database. Login failed. Login failed for user 'myDomain\myusername'." This error makes no sense in this context - I have no default database. I'm logging in to an instance created just for the current application, running separately from SqlExpress. There's no other way to connect to this DB. If I start the SqlExpress service and connect to the default instance it won't be visible. It only exists for this application. The file on disk is locked by the SqlExpress instance service running under the application. if I stop the app and restart it the connection works first time, but fails on re-opening. If I just stop the app I can delete the .mdf files and begin again, but it still crashes when I re-open the connection. As my app started the instance running as me my current user should have access to every DB in the instance. This doesn't happen for other users of the same code, which suggests that it's a SQL config issue. Does anyone have any idea what causes this and how to work around it?

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• Modern/Metro Internet Explorer: What were they thinking???

  - by Rick Strahl

  As I installed Windows 8.1 last week I decided that I really should take a closer look at Internet Explorer in the Modern/Metro environment again. Right away I ran into two issues that are real head scratchers to me.Modern Split Windows don't resize Viewport but Zoom OutThis one falls in the "WTF, really?" department: It looks like Modern Internet Explorer's Modern doesn't resize the browser window as every other browser (including IE 11 on the desktop) does, but rather tries to adjust the zoom to the width of the browser. This means that if you use the Modern IE browser and you split the display between IE and another application, IE will be zoomed out, with text becoming much, much smaller, rather than resizing the browser viewport and adjusting the pixel width as you would when a browser window is typically resized.Here's what I'm talking about in a couple of pictures. First here's the full screen Internet Explorer version (this shot is resized down since it's full screen at 1080p, click to see the full image):This brings up the first issue which is: On the desktop who wants to browse a site full screen? Most sites aren't fully optimized for 1080p widescreen experience and frankly most content that wide just looks weird. Even in typical 10" resolutions of 1280 width it's weird to look at things this way. At least this issue can be worked around with @media queries and either constraining the view, or adding additional content to make use of the extra space. Still running a desktop browser full screen is not optimal on a desktop machine - ever.Regardless, this view, while oversized, is what I expect: Everything is rendered in the right ratios, with font-size and the responsive design styling properly respected.But now look what happens when you split the desktop windows and show half desktop and have modern IE (this screen shot is not resized but cropped - this is actual size content as you can see in the cropped Twitter window on the right half of the screen):What's happening here is that IE is zooming out of the content to make it fit into the smaller width, shrinking the content rather than resizing the viewport's pixel width. In effect it looks like the pixel width stays at 1080px and the viewport expands out height-wise in response resulting in some crazy long portrait view.There goes responsive design - out the window literally. If you've built your site using @media queries and fixed viewport sizes, Internet Explorer completely screws you in this split view. On my 1080p monitor, the site shown at a little under half width becomes completely unreadable as the fonts are too small and break up. As you go into split view and you resize the window handle the content of the browser gets smaller and smaller (and effectively longer and longer on the bottom) effectively throwing off any responsive layout to the point of un-readability even on a big display, let alone a small tablet screen.What could POSSIBLY be the benefit of this screwed up behavior? I checked around a bit trying different pages in this shrunk down view. Other than the Microsoft home page, every page I went to was nearly unreadable at a quarter width. The only page I found that worked 'normally' was the Microsoft home page which undoubtedly is optimized just for Internet Explorer specifically.Bottom Address Bar opaquely overlays ContentAnother problematic feature for me is the browser address bar on the bottom. Modern IE shows the status bar opaquely on the bottom, overlaying the content area of the Web Page - until you click on the page. Until you do though, the address bar overlays the bottom content solidly. And not just a little bit but by good sizable chunk.In the application from the screen shot above I have an application toolbar on the bottom and the IE Address bar completely hides that bottom toolbar when the page is first loaded, until the user clicks into the content at which point the address bar shrinks down to a fat border style bar with a … on it. Toolbars on the bottom are pretty common these days, especially for mobile optimized applications, so I'd say this is a common use case. But even if you don't have toolbars on the bottom maybe there's other fixed content on the bottom of the page that is vital to display. While other browsers often also show address bars and then later hide them, these other browsers tend to resize the viewport when the address bar status changes, so the content can respond to the size change. Not so with Modern IE. The address bar overlays content and stays visible until content is clicked. No resize notification or viewport height change is sent to the browser.So basically Internet Explorer is telling me: "Our toolbar is more important than your content!" - AND gives me no chance to re-act to that behavior. The result on this page/application is that the user sees no actionable operations until he or she clicks into the content area, which is terrible from a UI perspective as the user has no idea what options are available on initial load.It's doubly confounding in that IE is running in full screen mode and has an the entire height of the screen at its disposal - there's plenty of real estate available to not require this sort of hiding of content in the first place. Heck, even Windows Phone with its more constrained size doesn't hide content - in fact the address bar on Windows Phone 8 is always visible.What were they thinking?Every time I use anything in the Modern Metro interface in Windows 8/8.1 I get angry.  I can pretty much ignore Metro/Modern for my everyday usage, but unfortunately with Internet Explorer in the modern shell I have to live with, because there will be users using it to access my sites. I think it's inexcusable by Microsoft to build such a crappy shell around the browser that impacts the actual usability of Web content. In both of the cases above I can only scratch my head at what could have possibly motivated anybody designing the UI for the browser to make these screwed up choices, that manipulate the content in a totally unmaintainable way.© Rick Strahl, West Wind Technologies, 2005-2013Posted in Windows  HTML5   Tweet !function(d,s,id){var js,fjs=d.getElementsByTagName(s)[0];if(!d.getElementById(id)){js=d.createElement(s);js.id=id;js.src="//platform.twitter.com/widgets.js";fjs.parentNode.insertBefore(js,fjs);}}(document,"script","twitter-wjs"); (function() { var po = document.createElement('script'); po.type = 'text/javascript'; po.async = true; po.src = 'https://apis.google.com/js/plusone.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(po, s); })();

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• User Dashboards Examples

  - by paulj3000

  Is there a place I can go and look at some UX templates for user dashboards? Show a customer's orders history, address, stuff like that?

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• Completely remove user account and create another with same name in Windows 7

  - by TeaJay

  Here's my question simply and then the details in case they help to get me an appropriate answer. Question: How can I completely and permanently delete a user account in Windows 7 so that I can create another one with the same user name without the computer name extension added, eg Jane Smith not Jane Smith.computer name? The details: I just did a clean install of Windows 7 Professional 32 bit. (My laptop crashed, I reinstalled Vista and restored backup files but things weren't working so I decided to just get Windows 7 since I had to start over anyway). I used Windows Easy Transfer to save just about everything, even customizing to include a user's appdata from Windows.old which was created when I reinstalled Vista -- not knowing that another windows.old file would be created with the installation of Windows 7. After installing Windows 7, I used Windows Easy Transfer to transfer the user file, appdata, to the new user account which I gave the same name (Jane Smith) in case having a different name would cause problems with reading files or something. Afterwards, I realized that I did not want ALL of that junk. So, I thought no problem, I'll just delete the user account I just created, nothing lost, and create another one this time transferring only the files I wanted (using the customize option in windows easy transfer). I wanted to keep the same user name, e.g. Jane Smith, so after I deleted the user account I checked the files, and I didn't see. It was late so I went to bed and the next morning I created a new user with that same name (Jane Smith). The files looked fine if I remember correctly. Meanwhile, I updated the computer and it restarted a couple times. As I was moving files to the "Jane Smith" user account file, things weren't working as they should. I was actually moving files to the deleted user account and that the current user account was named "Jane Smith.computer name" and that's where the files needed to go. I don't like this. It's too confusing. I want just "Jane Smith". How can I do this without just changing the user name (which doesn't change it in the file path etc)? I want the first one GONE. If I can't do this, is it a problem to create an account with another name and still transfer files to it without path or other problems? I hope this question makes sense and that someone can help me. Thank you in advance!

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• A Modern Marketing Marvel: Eloqua Experience 2013

  - by kristin.jellison

  Hey there, partners— You’d be hard pressed to find a more convincing example of modern marketing than the one that descended upon San Francisco last week. We’re talking about Eloqua Experience 2013, of course. It is remarkable that a marketing technology conference has become a case study in successful 21st-century marketing practices. Eloqua Experience 2013 (#EE13) was all about customer-focused, targeted messaging, multichannel content, analytics and real-time multiscreen engagement. It made for a busy, yet interactive experience for over 2,000 eager attendees. This year’s event brought together some of the world’s most innovative marketers for three days of immersive sessions covering marketing best practices, customer stories and deep-dive technical classes. With 70 breakout sessions, product announcements, and a special conversation with Vince Gilligan, creator and executive producer of “Breaking Bad,” #EE13 brought a lot of critical marketing news to light. Oracle’s goal: to make sure our partners stay updated. As you know, Eloqua joined Oracle in late 2012, further rounding out our Customer Experience applications platform. Eloqua is a marketing automation solution and marketing cloud centerpiece that partners can use to target the right buyers, easily execute campaigns, bring leads to sales and bring in high ROIs. The resources below will help you stay on top of the industry’s best practices for marketing, plus all the advantages Eloqua can bring to partners. Partner Opportunities and Strategy with Eloqua The latest Eloqua partner strategy. Interview with Oracle Eloqua GM Kevin Akeroyd on Eloqua Experience A short recap of 2013’s Experience. Eloqua Product Announcements John Stetic, VP of Products for Oracle Eloqua, highlights the top product news, including a new profiler app and the ability to integrate display advertising into multichannel campaigns. Eloqua Experience Highlight Reel See what all the bustle was about. Eloqua Experience Session Overviews A quick look at what the keynote and breakout sessions covered, with links to session content. Modern Marketing Essentials Library Tips, blueprints, and strategies for success based on the 5 Tenets of Modern Marketing. Over and out, Your OPN Marketing Allies

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• A design pattern for data binding an object (with subclasses) to asp.net user control

  - by Rohith Nair

  I have an abstract class called Address and I am deriving three classes ; HomeAddress, Work Address, NextOfKin address. My idea is to bind this to a usercontrol and based on the type of Address it should bind properly to the ASP.NET user control. My idea is the user control doesn't know which address it is going to present and based on the type it will parse accordingly. How can I design such a setup, based on the fact that, the user control can take any type of address and bind accordingly. I know of one method like :- Declare class objects for all the three types (Home,Work,NextOfKin). Declare an enum to hold these types and based on the type of this enum passed to user control, instantiate the appropriate object based on setter injection. As a part of my generic design, I just created a class structure like this :- I know I am missing a lot of pieces in design. Can anybody give me an idea of how to approach this in proper way.

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• Run script after switching user account "to the same account"

  - by Peter Sivák

  In Ubuntu, when I click on Switch User Account... and then choose the same account to log in (for example if my name is John Smith, I click on switch user account and then log into the John Smith account again), how can I run a script after that? (I know, that I can run a script after "first" login by putting it in /etc/profile file, but this script is not executed again when I choose switch user account and then immediately log in back to the same account.)

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• American Modern Insurance Group recognized at 2010 INN VIP Best Practices Awards

  - by [email protected]

  Below: Helen Pitts (right), Oracle Insurance, congratulates Bruce Weisgerber, Munich Re, as he accepts a VIP Best Practices Award on behalf of American Modern Insurance Group.     Oracle Insurance Senior Product Marketing Manager Helen Pitts is attending the 2010 ACORD LOMA Insurance Forum this week at the Mandalay Bay Resort in Las Vegas, Nevada, and will be providing updates from the show floor. This is one of my favorite seasons of the year--insurance trade show season. It is a time to reconnect with peers, visit with partners, make new industry connections, and celebrate our customers' achievements. It's especially meaningful when we can share the experience of having one of our Oracle Insurance customers recognized for being an innovator in its business and in the industry. Congratulations to American Modern Insurance Group, part of the Munich Re Group. American Modern earned an Insurance Networking News (INN) 2010 VIP Best Practice Award yesterday evening during the 2010 ACORD LOMA Insurance Forum. The award recognizes an insurer's best practice for use of a specific technology and the role, if feasible, that ACORD data standards played as a part of their business and technology. American Modern received an Honorable Mention for leveraging the Oracle Documaker enterprise document automation solution to: Improve the quality of communications with customers in high value, high-touch lines of business Convert thousands of page elements or "forms" from their previous system, with near pixel-perfect accuracy Increase efficiency and reusability by storing all document elements (fonts, logos, approved wording, etc.) in one place Issue on-demand documents, such as address changes or policy transactions to multiple recipients at once Consolidate all customer communications onto a single platform Gain the ability to send documents to multiple recipients at once, further improving efficiency Empower agents to produce documents in real time via the Web, such as quotes, applications and policy documents, improving carrier-agent relationships Munich Re's Bruce Weisgerber accepted the award on behalf of American Modern from Lloyd Chumbly, vice president of standards at ACORD. In a press release issued after the ceremony Chumbly noted, "This award embodies a philosophy of efficiency--working smarter with standards, these insurers represent the 'best of the best' as chosen by a body of seasoned insurance industry professionals." We couldn't agree with you more, Lloyd. Congratulations again to American Modern on your continued innovation and success. You're definitely a VIP in our book! To learn more about how American Modern is putting its enterprise document automation strategy into practice, click here to read a case study. Helen Pitts is senior product marketing manager for Oracle Insurance.

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• Regexp that matches user-agents of end-user browsers but NOT crawlers with >90 % accuracy

  - by knorv

  I'm trying to construct a regexp that will evaluate to true for User-Agent:s of "browsers navigated by humans", but false for bots. Needless to say the matching will not be exact, but if it gets things right in say 90 % of cases that is more than good enough. My approach so far is to target the User-Agent string of the the five major desktop browsers (MSIE, Firefox, Chrome, Safari, Opera). Specifically I want the regexp NOT to match if the user-agent is a bot (Googlebot, msnbot, etc.). Currently I'm using the following regexp which appears to achieve the desired precision: ^(Mozilla.*(Gecko|KHTML|MSIE|Presto|Trident)|Opera).*$ I've observed small number of false negatives which are mostly mobile browsers. The exceptions all match: (BlackBerry|HTC|LG|MOT|Nokia|NOKIAN|PLAYSTATION|PSP|SAMSUNG|SonyEricsson) My question is: Given the desired accuracy level, how would you improve the regexp? Can you think of any major false positives or false negatives to the given regexp? Please note that the question is specifically about regexp-based User-Agent matching. There are a bunch of other approaches to solving this problem, but those are out of the scope of this question.

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• Delving into design patterns, and what that means for the Oracle user experience

  - by Kathy.Miedema

  By Kathy Miedema, Oracle Applications User Experience George Hackman, Senior Director, Applications User Experiences The Oracle Applications User Experience team has some exciting things happening around Fusion Applications design patterns. Because we’re hoping to have some new offerings soon (stay tuned with VoX to see what’s in the pipeline around Fusion Applications design patterns), now is a good time to talk more about what design patterns can do for the individual user as well as the entire company. George Hackman, Senior Director of Operations User Experience, says the first thing to note is that user experience is not just about the user interface. It’s about understanding how people do things, observing them, and then finding the patterns that emerge. The Applications UX team develops those patterns and then builds them into Oracle applications. What emerges, Hackman says, is a consistent, efficient user experience that promotes a productive workplace. Creating design patterns What is a design pattern in the context of enterprise software? “Every day, people use technology to get things done,” Hackman says. “They navigate a virtual world that reaches from enterprise to consumer apps, and from desktop to mobile. This virtual world is constantly under construction. New areas are being developed and old areas are being redone. As this world is being built and remodeled, efficient pathways and practices emerge. “Oracle's user experience team watches users navigate this world. We measure their productivity and ask them about their satisfaction. We take the most efficient, most productive pathways from the enterprise and consumer world and turn them into Oracle's user experience patterns.” Hackman describes the process as combining all of the best practices from every part of a user’s world. Members of the user experience team observe, analyze, design, prototype, and measure each work task to find the best possible pattern for a particular work flow. As the team builds the patterns, “we make sure they are fully buildable using Oracle technology,” Hackman said. “So customers know they can use these patterns. There’s no need to make something up from scratch, not knowing whether you can even build it.” Hackman says that creating something on a computer is a good example of a user experience pattern. “People are creating things all the time,” he says. “On the consumer side, they are creating documents. On the enterprise side, they are creating expense reports. On a mobile phone, they are creating contacts. They are using different apps like iPhone or Facebook or Gmail or Oracle software, all doing this creation process.” The Applications UX team starts their process by observing how people might create something. “We observe people creating things. We see the patterns, we analyze and document, then we apply them to our products. It might be different from phone to web browser, but we have these design patterns that create a consistent experience across platforms, and across products, too. The result for customers Oracle constantly improves its part of the virtual world, Hackman said. New products are created and existing products are upgraded. Because Oracle builds user experience design patterns, Oracle's virtual world becomes both more powerful and more familiar at the same time. Because of design patterns, users can navigate with ease as they embrace the latest technology – because it behaves the way they expect it to. This means less training and faster adoption for individual users, and more productivity for the business as a whole. Hackman said Oracle gives customers and partners access to design patterns so that they can build in the virtual world using the same best practices. Customers and partners can extend applications with a user experience that is comfortable and familiar to their users. For businesses that are integrating different Oracle applications, design patterns are key. The user experience created in E-Business Suite should be similar to the user experience in Fusion Applications, Hackman said. If a user is transitioning from one application to the other, it shouldn’t be difficult for them to do their work. With design patterns, it isn’t. “Oracle user experience patterns are the building blocks for the virtual world that ensure productivity, consistency and user satisfaction,” Hackman said. “They are built for the enterprise, but incorporate the best practices from across the virtual world. They empower productivity and facilitate social interaction. When you build with patterns, you get all the end-user benefits of less training / retraining from the finished product. You also get faster / cheaper development.” What’s coming? You can already access design patterns to help you build Dashboards with OBIEE here. And we promised you at the beginning that we had something in the pipeline on Fusion Applications design patterns. Look for the announcement about when they are available here on VoX.

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• Need help deciding if Joomla! experience as a good metric for hiring a particular prospective employee.

  - by Stephen

  My company has been looking to hire a PHP developer. Some of the requirements for the job include: an understanding of design patterns, particularly MVC. some knowledge of PHP 5.3's new features. experience working with a PHP framework (it doesn't matter which one). I interviewed a man today who's primary work experience involved working with Joomla!. As an employee, he will be required to work on existing and new web applications that use Zend Framework, CakePHP and/or CodeIgniter. It is my opinion that we shouldn't dismiss hiring a developer just because he has not used the same technologies that he'll be using on the job. So, I'd like to know about the kind of coding experience working with Joomla! can provide. I've never bothered to take more than a brief look (if that) at the Joomla! package, so I'm hoping to lean on the knowledge of my peers. Would you consider Joomla! to contain a professional code-base? Is the package well organized, and/or OO in general, or is it more like WordPress where logic and presentation are commingled? When working with Joomla!, is the developer encouraged to use best practices? In your opinion, would experience working with Joomla! garner the skills needed to get up to speed with Zend or CakePHP quickly, or will there be a steep learning curve ahead of the developer? I'm not saying that Joomla! is a bad technology, or even that it is lower on the totem pole when compared to the frameworks I've mentioned. Maybe it's awesome, I dunno. I simply have no idea!

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• List of Hidden / Virtual Windows User Accounts

  - by Synetech inc.

  I’m trying to find a way to get a comprehensive list of user accounts on a Windows 7 system, including hidden ones. The User Accounts dialog (>control userpasswords2) only shows the normal user accounts, and even the Local User and Groups editor only shows normal user accounts and standard hidden/disabled ones like Administrator and Guest. The Select Users or Groups dialog has a Find Now button which which combines users and groups, but alas, it has the same contents as the LUG. I’m looking for a more comprehensive list that includes “super-hidden” / virtual user accounts like TrustedInstaller (or to be more accurate, NT Service\TrustedInstaller—notice the different “domain”). I checked HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\SpecialAccounts\UserList, but the SpecialAccounts key does not exist. I also checked HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList, and while it does have the SystemProfile, LocalService, and NetworkService accounts listed, it does not have others (like TrustedInstaller and its ilk). TrustedInstaller specifically is a little confusing because it is a user, a service, and an executable file. I am using it as an example because it is “super hidden” in that it does not seem to be listed in any sort of user list. (As an experiment, I tried searching the whole registry for “trustedinstaller” to see if I could find a place where it is listed as a user, but found none.) To be clear, what I am looking for is a list of all accounts that can be used in a user input-field such as in permissions dialogs or as a runas argument.

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• West Palm Beach .Net User Group May 25th User Group Meeting Update

  - by Sam Abraham

  Just returned from the West Palm Beach .Net User Group Meeting featuring Shervin Shakibi who spoke to us about What’s New in Silverlight 4.0.  It was a great talk where the audience was fully engaged with Shervin as he spoke about and demonstrated the various new features of Silverlight 4.0. We enjoyed free pizza and soda as well as a free raffle with every attendee leaving home with a freebie.   For our June Meeting, Don Demsak, Microsoft MVP, will be speaking to us about WCF Data Services.  We will continue to have free pizza and a free raffle with great prizes, so hope to see you all there. Below are some photos from The West Palm Beach .Net User Group May 25th meeting with Shervin Shakibi. See you next Month for our June 22nd meeting, 6:30 PM at CompTec   Sam Abraham Site Director - West Palm Beach .Net User Group

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