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• What to do when using Contract.Assert(true) and the method must return something?

  - by devoured elysium

  I have a bit of code with the following logic: //pseudo-code foreach (element in elementList) { if (element is whatever) return element; } } In theory, there is always one element that is whatever, so this method should pose no problems. In any case, I've put an assertion on the end of the method just to be sure: //pseudo-code foreach (element in elementList) { if (element is whatever) return element; } } Contract.Assert(true, "Invalid state!"); The problem is that as this method has to return something, and the compiler doesn't understand that the assertion will break the program execution. Before using Contracts, in these kind of situations, I used to throw an Exception, which solved the problem. How would you handle this with Contract.Assert()? Returning null or default(element_type) after the Contract.Assert() call knowing it will never be called and shutting up the compiler? Or is there any other more elegant way of doing this? Thanks

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• What has been your experience with paid support from Canonical ?

  - by gabkdlly

  I am considering buying "Ubuntu Desktop Support" from Canonical for 2 reasons: I have a couple of issues that I would like professional help with. ( Specifically a recurring kernel panic, and a slow wireless connection. ) I would like to lend a helping hand toward supporting Ubuntu financially. However, I am a bit worried that once I transfer the money, they will end up just referring me to the bug tracker on Launchpad. Also, free support options like this site have the pleasant property that they are open to the internet, meaning that if my issue gets fixed, it is more likely to help others with the same problem. What does paying for support from Canonical actually get you ?

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• What kind of support does Canonical provide on a business level?

  - by blade19899

  I was wondering about the support for Ubuntu in general? If a (small/large)business is running Ubuntu, what type of issues does Canonical help out with? examples: if a business is running a windows app, via wine does canonical help out with that when a business is running software that is not installed via the software but via PPA(stable/beta) and or downloaded manually. Some examples apps libreoffice/handbrake/openshot etc... etc... does Canonical give support when those app have issues? when a business is trying to migrate from lotes notes/outlook to thunderbird? sorry if this is a bit vague, but i don't really know much about support... be as detailed possible! Thanks in advanced!!!

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• Contract Work - Lessons Learned

  - by samerpaul

  I thought I would write a post of a different nature today, but still relevant to the tech world. I do a lot of contract jobs myself and really enjoy it. It's nice to keep jumping from project to project, and not having to go to an office or keep regular hours, etc. I really enjoy it. I have learned a lot in the past few years of doing it (both from experience and from help given to me from others, and the internet) so I thought I'd share some of that knowledge/experience today.So here's my own personal "lesson's learned" that hopefully will help you if you find yourself doing contract work:Should I take the job?Ok, so this is the first step. Assuming you were given sufficient information about what they want, then you should really think about what you're capable of doing and whether or not you should take this job. Personally, my rule is, if I know it's possible, I'll say yes, even if I don't yet know how to do it. That's because the internet is such a great help, it would be rare to run into an issue that you can't figure out with some help. So if your clients are asking for something that you don't yet know how to program, but you know you can do it on the platform then go for it. How else are you going to learn?Use this rule with some limitation, however. If you're really lacking the expertise or foundation in something, then unless you have tons of time to complete the project, then I wouldn't say yes. For example, I haven't personally done any 3d/openGL programming yet so I wouldn't say yes to a project that extensively uses it. OK, so I want the job, but how much do I charge?This part can be tricky. There is no set formula really, but I have some tips for pricing that will hopefully give you a better idea on how to confidently ask your price and have them accept. Here are some personal guidelinesHow much time do you have to complete the project? If it's shorter than average, then charge more. You can even make a subtle note about this (or not so subtle if they still don't get it.) If it seems too short of a time (i.e. near impossible to complete), be sure to say that. It looks bad to promise a time that you can't keep--and it makes it less likely for them to return to you for work.Your Hourly rate: How long have you been working in that language? Do you have existing projects to back you up? Or previous contacts that can vouch for your work? Are there very few people with your particular skill set? All of these things will lend themselves to setting an hourly rate. I'd also try out a quick google search of what your line of work is, to see what the industry standard is at that point in time.I wouldn't price too low, because you want to make your time worth it. You also want them to feel like they're paying for quality work (assuming you can deliver it :) ). Finally, think about your client. If it's a small business, then don't price it too high if you want the job. If it's an enterprise (like a Fortune company), then don't be afraid to price higher. They have the budget for it.Fixed price: If they want a fixed price project, then you need to think about how many hours it will take you to complete it and multiply it by the hourly rate you set for yourself. Then, honestly, I would add 10-20% on top of that. Why? Because nothing ever works exactly how you want it to. There are lots of times that something "trivial" is way harder than it should be, or something that "should work" doesn't for hours and it eats away at your hourly rate. I can't count the number of times I encountered a logical bug that took away an entire's day work because debuggers don't help in those cases. By adding that padding in, it's still OK to have those days where you don't get as much done as you want. And another useful tip: Depending on your client, and the scope, you most likely want to set that you both sign off on a specification sheet before doing any work, and that any changes will result in a re-evaulation of the price. This is to help protect you from being handed a huge new addition to the project half-way in, without any extra payment.Scope of project: Finally, is it a huge project? Is it really small/fast? This affects how much your client will be willing to pay. If it sounds big, they will be willing to pay more for it. If it seems really small, then you won't be able to get away with a large asking price (as easily).Ok, I priced it, now what?So now that you have the price, you want to make sure it feels justified to your client. I never set a price before I can really think about everything. For example, if you're still in your introduction phase, and they want a price, don't give one! Just comment that you will send them a proposal sheet with all the features outlined, and a price for everything. You don't want to shout out a low number and then deliver something that is way higher. You also don't want to shock them with a big number before they feel like they are getting a great product.Make up a proposal document in a word editor. Personally, I leave the price till the very end. Why? Because by the time they reach the end, you've already discussed all the great features you plan to implement, and how it's the best product they'll ever use, etc etc...so your price comes off as a steal! If you hit them up front with a price, they will read through the document with a negative bias. Think about those commercials on TV. They always go on about their product, then at the end, ask "What would you pay for something like this? $100? $50? How about $20!!". This is not by accident.Scenario: I finished the job way earlier than expectedYou have two options then. You can either polish the hell out of the application, and even throw in a few bonus features (assuming they are in-line with the customer's needs) or you can sit and wait on it until you near your deadline. Why don't you want to turn it in too early? Because you should treat that extra time as a surplus. If you said it is going to take you 3 weeks, and it took you only 1, you have a surplus of 2 weeks. I personally don't want to let them know that I can do a 3 week project in 1 week. Why not? Because that may not always be the case! I may later have a 3 week project that takes all 3 weeks, but if I set a precedent of delivering super early, then the pressure is on for that longer project. It also makes it harder to quote longer times if you keep delivering too early.Feel free to deliver early, but again, don't do it too early. They may also wonder why they paid you for 3 weeks of work if you're done in 1. They may further wonder if the product sucks, or what is wrong with it, if it's done so early, etc.I would just polish the application. Everyone loves polish in their applications. The smallest details are what make an application go from "functional" to "fantastic". And since you are still delivering on time, then they are still going to be very happy with you.Scenario: It's taking way too long to finish this, and the deadline is nearing/here!So this is not a fun scenario to be in, but it'll happen. Sometimes the scope of the project gets out of hand. The best policy here is OPENNESS/HONESTY. Tell them that the project is taking longer than expected, and give a reasonable time for when you think you'll have it done. I typically explain it in a way that makes it sound like it isn't something that I did wrong, but it's just something about the nature of the project. This really goes for any scenario, to be honest. Just continue to stay open and communicative about your progress. This doesn't mean that you should email them every five minutes (unless they want you to), but it does mean that maybe every few days or once a week, give them an update on where you're at, and what's next. They'll be happy to know they are paying for progress, and it'll make it easier to ask for an extension when something goes wrong, because they know that you've been working on it all along.Final tips and thoughts:In general, contract work is really fun and rewarding. It's nice to learn new things all the time, as mandated by the project ,and to challenge yourself to do things you may not have done before. The key is to build a great relationship with your clients for future work, and for recommendations. I am always very honest with them and I never promise something I can't deliver. Again, under promise, over deliver!I hope this has proved helpful!Cheers,samerpaul

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• Turning Google Apps mail inbox into Support Ticket System

  - by Saif Bechan

  I have an account at Google apps and most of my email is done trough Gmail. Now I just manually respond to support email. I was wondering if there is an easy way using filters and auto responders to create a support ticket system. I think something like this would be great, but is it possible: Gmail has to make a unique ID for every email that comes in. After that all the other incoming mails should be grouped using that unique ID and not grouped by email. Something like that, or are there things I am not taking into account. I really don't want to use separate software for this, because I think with some small configurations this can do the trick quite well. Or are there some free apps on the marketplace that do this already. I have searched for this but cannot find any. Sorry if this is not an SF question. I really didn't know which is the best fit for this question. This can be migrated to anywhere if someone things it would be answered better there.

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• App for family tech support tracking?

  - by slothbear

  I do tech support for several groups within my family. They usually have a document or notebook of questions for me. They often record my advice, but then ask me again later. Some communications are by email (nice record for me, although they never think to search). Some sessions are in person, usually with a followup email from me for the record. Which they forget about. I'm not trying to force them to be more 'professional', but I would like to streamline my support a bit, and give them a place to look for past answers. Some of them would like a standard place like that, rather than reasking me the same questions. The solution has to be free. And web-based, although email-in for questions would be great. I'll be doing most (all?) updating of the system. Mobile/iPhone access would be nice, but not required. Ideally, a system with topics and responses would be good, but I'd need a way to promote one response as 'the answer'.

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• add android support library v4 to intellij ide

  - by user1233587

  i am trying to use viewpager from android support library v4 in intelli j currently i have android sdk 4.1 I copied android-support-v4.jar to my intellij android project under 'libs' in the project settings of intellij I webt to "Modules" = "MyModuleName" = dependencies tab, and add the android-support-v4.jar, by navigating the path to the libs/ folder under my own project I checked the 'export' besides this newly added jar file but i still can't use viewpager in my application i get a crash msg like java.lang.RuntimeException: Unable to start activity ComponentInfo{com.xxxx/com.xxxx.MyActivity}: android.view.InflateException: Binary XML file line #13: Error inflating class android.support.v4.view.ViewPager

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• Headspring continues to hire: we will train contract-to-hire positions

  Refer to position details: http://www.headspringsystems.com/careers/senior-software-engineer/ Headspring is always looking for good people, and we have continued to expand throughout the downturn in the economy.  Over 2009, I increased our development staff 13%, and already in 2010, it has increased 11% just in the first two months.  We are continuing to grow, and it doesnt look like it is slowing down. There are two model which work very well: Contract-to-hire:  This is when...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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• Got a contract to hire offer

  - by user23838

  I just got a contract to hire position with a local company. They are paying 28/hour. I just graduated from college. They said they will take me in full-time after 6 months. Should I ask for more money? I wanted somewhere between 60-70k. But this offer has no benefits, no paid holidays. They said they hired couple of entry level people for the same amount of money. So, they want to keep the rate the same. Should I negotiate with the recruiter harder? Thanks

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• Contract-Popup at Login

  - by Steve

  I want to give my notebook to guests of my little Hotel as an extra service. I love the Ubuntu guest-account and I think that this is the best possible way to help my guests get free internet-access. I found out how to "design" their user-accounts with /etc/skel, but unfortunately I have no clue, how to show them a small introduction to the system and a kind of user-agreement "contract" when they login. I read of xmessage, but this is too minimalistic. I'd like to implement some pictures. Does anyone have any idea of how to make this possible? Would it be possible that the user is logged out automatically if he rejects the user-agreement? Thank you so much in advance, Steve.

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• Implementing Search Contract in Windows 8 application

  - by nmarun

  The Search Contract feature helps improve the accessibility of your application. When a user is trying to search for something through the charms, you see a bunch of apps that get listed below. You see that Store, Howzzat Book and Live Reader apps have implemented this feature. So a user types in some text and clicks on one of these apps and this text is passed to the app where you can show the results of this search directly. Let’s see how to get this implemented. I have created a Blank App named...(read more)

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• Two approaches to adding freelance/contract work to resume [on hold]

  - by melhosseiny

  Approach A Title, Company A Freelance + Title, Company B Title, Company C Freelance + Title, Company D Title, Intern, Company E Approach B Title, Company A Title, Company B Title, Self Title, Intern, Company D In approach B, you would list all freelance/contract work you did under the "Title, Self" experience. For example: Company A Project 1 Project 2 Company B Project 1 Question Which of these two approaches is better? And why? Update I think there's value in this question to the community as it relates specifically to programmers. I'd think that handling this issue on a resume is career-specific. Also, I've found similar questions on the site: Referring to freelance marketplaces as evidence of the experience for a potential full-time employer How to write freelancing in resume for programmers job In any case, I don't think it should be closed. It should be migrated to The Workplace or Freelancing.

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• Apple's "Developer Technical Support" [closed]

  - by mxg

  Hi everyone! I have a simple question: did anyone tried to use Apple's "Developer Technical Support"? What kind of question can be asked? Thanks in advance!!

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• How much should I pay for desktop support?

  - by Zak

  What is a reasonable rate to pay to have an office full of windows computers supported with a tech support hotline and a 1 day response for a field rep to show up and fix a computer?

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• Support-Tool (SDK): Capture system information (Registry, Memory, etc.), Make a screenshoot, send an

  - by Robert

  I have the task to find or develop a support tool which has some very common (?) features: Send the following data as a email or to ticket system, after clicking a button like "get system summary" or "create ticket" Screen shoot System Summary Registry Log-Files Question(s): Are their any tools which have a similar functionality already (to buy or for inspiration). I their some kind of commercial or open source framework or tool set, which I can use as starting point or to customize?

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• remote linux support service

  - by James

  Hi after struggling with a wireless adapter installation for a few days, I am wondering if there is some service that will do it remotely. I am not talking about an enterprise type remote support center. I am thinking about a similar service for home PCs anyone aware of such a service ?

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• Vorsprung für Partner – auch beim Support

  - by Alliances & Channels Redaktion

  Solider Support ist für Oracle eine Selbstverständlichkeit, das ist nichts Neues. Aber wussten Sie auch, dass Oracle Support für Partner besondere Konditionen und Tools anbietet? Der Weg dorthin ist ganz einfach: Loggen Sie sich in das OPN-Portal ein. Über den Klickpfad „Partner with Oracle“, „Get startet“, „Levels and Benefits“ und „View all benefits“ gelangen Sie zu einer Übersicht, welches Level welche Support Benefits mit sich bringt. Als Partner erhalten Sie eine eigene Oracle Partner SI Nummer, sprich einen Support Identifier, der den Zugriff auf die Wissensdatenbank, technische Unterlagen, den Patch Download Bereich und verschiedene Communities im Support Portal „My Oracle Support“ eröffnet. Zudem haben Sie selbstverständlich die Möglichkeit, Service Request (SR) Pakete zu kaufen. Je nach Partner Level verfügen Sie über eine bestimmte Menge an freien Service Requests. Deren Zahl können Sie mit jeder weiteren Spezialisierung vermehren. Und: Beim Support-Einkauf für den Eigenbedarf erhalten unsere Partner einen Preisnachlass. Ein Blick ins OPN-Portal lohnt sich also auch in Support-Fragen!

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• SUN Customers and Partners, preview My Oracle Support

  - by chris.warticki

  Preview My Oracle Support - now! Take advantage of My Oracle Support before full migration. Oracle Global Customer Support invites you to preview some of the support platform's key capabilities. With the preview to My Oracle Support, Sun customers and partners can have immediate access to: My Oracle Support Community, with live advisor webcasts, active moderation by Oracle/Sun support engineers, user interaction, best practices presentations, and news and announcements Knowledgebase, with more than 900,000 articles, including more than 100,000 Sun Support articles and documents.   -Chris Warticki twittering @cwarticki Join one of the Twibes - http://twibes.com/MyOracleSupport or http://twibes.com/OracleSupport

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• Extended Support pro E-Business Suite 11.5.10

  - by Jiri Hromadka

  Období Premier Support pro produkty E-Business Suite verze 11.5.10 skoncilo v listopadu 2010. Na základe cetných žádostí zákazníku a analýzy trhu se Oracle rozhodl poskytovat zákazníkum Extended Support v prvním roce bez dodatecných poplatku. To pravdepodobne všichni zákazníci EBS vedí. Toto období koncí 30.11.2011. Zákaznící, kterí budou chtít Extended Support i nadále využívat si jej budou muset od 1.12.2011 tedy zakoupit. V opacném prípade automaticky precházejí na uroven podpory Sustaining Support. Pro plné využití úrovne služby Extended Support je treba splnovat stanovenou minimální úroven opatchování - tzv. "minimum baseline patch requirements" Prímo v E-Business Suite je nástroj, který tuto úroven automaticky zkontroluje. Více informací o této problematice nalezenete v dokumentu Critical E-Business Suite11i (11.5.10) Extended Support Information on Minimum Baseline Patch Requirements (Doc ID 1116887.1) Vice informací o podrobnostech poskytování technické podpory naleznete v sekci Lifetime Support na stránkách oracle.com for further information regarding Oracle's Lifetime Support Policy

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• Product Support Webcast for Existing Customers:Getting the Most from My Oracle Support, Tips and Tricks for WebCenter Content

  - by John Klinke

  My Oracle Support (MOS) is the one-stop support solution for WebCenter customers with Oracle Premier Support. Join us for this 1-hour Advisor Webcast "Getting the Most from My Oracle Support, Tips and Tricks for WebCenter Content" on July 11, 2013 at 11:00am Eastern (16:00 UK / 17:00 CET / 8:00am Pacific / 9:00am Mountain) Topics will include:- My Oracle Support Search, Advanced Search, and PowerViews- Information Centers- Latest Patches and Bundle Patches- My Oracle Support Community- Remote Diagnostic Administration (RDA) Make sure to register and mark this date on your calendar. Register here: https://oracleaw.webex.com/oracleaw/onstage/g.php?d=594341268&t=aOnce your registration request is approved, you will receive a confirmation email with instructions for joining the webcast on July 11. Past Advisor Webcasts have been recorded and can be viewed by going to the 'archived' tabs on this knowledge base announcement:https://support.oracle.com/CSP/main/article?cmd=show&type=NOT&id=1456204.1 (active support contract required)

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• Is software support an option for your career?

  - by Maria Sandu

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 If you have a technical background, why should you choose a career in support? We have invited Serban to answer these questions and to give us an overview of one of the biggest technical teams in Oracle Romania. He’s been with Oracle for 7 years leading the local PeopleSoft Financials & Supply Chain Support team. Back in 2013 Serban started building a new support team in Romania – Fusion HCM. His current focus is building a strong support team for Fusion HCM, latest solution for Business HR Professionals from Oracle. The solution is offered both on Premise (customer site installation) but more important as a Cloud offering – SaaS.  So, why should a technical person choose Software Support over other technical areas?  “I think it is mainly because of the high level of technical skills required to provide the best technical solutions to our customers. Oracle Software Support covers complex solutions going from Database or Middleware to a vast area of business applications (basically covering any needs that a large enterprise may have). Working with such software requires very strong skills both technical and functional for the different areas, going from Finance, Supply Chain Management, Manufacturing, Sales to other very specific business processes. Our customers are large enterprises that already have a support layer inside their organization and therefore the Oracle Technical Support Engineers are working with highly specialized staff (DBA’s, System/Application Admins, Implementation Consultants). This is a very important aspect for our engineers because they need to be highly skilled to match our customer’s specialist’s expectations”.  What’s the career path in your team? “Technical Analysts joining our teams have a clear growth path. The main focus is to become a master of the product they will support. I think one need 1 or 2 years to reach a good level of understanding the product and delivering optimal solutions because of the complexity of our products. At a later stage, engineers can choose their professional development areas based on the business needs and preferences and then further grow towards as technical expert or a management role. We have analysts that have more than 15 years of technical expertise and they still learn and grow in technical area. Important fact is, due to the expansion of the Romanian Software support center, there are various management opportunities. So, if you want to leverage your experience and if you want to have people management responsibilities Oracle Software Support is the place to be!”  Our last question to Serban was about the benefits of being part of Oracle Software Support. Here is what he said: “We believe that Oracle delivers “State of the art” Support level to our customers. This is not possible without high investment in our staff. We commit from the start to support any technical analyst that joins us (being junior or very senior) with any training needs they have for their job. We have various technical trainings as well as soft-skills trainings required for a customer facing professional to be successful in his role. Last but not least, we’re aiming to make Oracle Romania SW Support a global center of excellence which means we’re investing a lot in our employees.”  If you’re looking for a job where you can combine your strong technical skills with customer interaction Oracle Software Support is the place to be! Send us your CV at [email protected]. /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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• OBIEE lifetime support

  - by THE

  I just received an email from the Development team explaining the detailed dates when what version of OBIEE will be in what stage of Support. So again for all readers who have not had the chance to look at the  lifetime Support policy from Oracle, I'll  try to explain this in easy words: Any major release is in "error correction support" by Development for another 12 months following the availability of a new major release. Examples: 11.1.1.5.0 was released in May 2011.  => So 11.1.1.3.0 (the version before that) went out of patching support ( or "error correction support" ) 12 months after that, i.e. June 2012. Note here: It went out of error correction support, which means Development will not fix bugs, or issue patches after that. The product can still be supported by Technical Support ( as "best effort support" ).So - Questions will still be answered, but there will not be fixes to bugs or glitches.11.1.1.6.0 was released in February 2012.  => Therefore 11.1.1.5.0 will be out of patching support / error correction support starting March 2013. I hope this clears up some of the questions/concerns that you might have had. Oh, and of course to mention the latest and recommended version to use: 11.1.1.6.0 + 11.1.1.6.5 bundle patch is "just what the doctor ordered".

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• Should developers do their own software releases (if there is a prod support team in place)?

  - by leora

  I know there are going to always be differences depending on the particular size, staff etc, but i wanted to get feedback in general around: In an environment where you have a production support team doing first line support and release management, is it better to simply have developers manage their own releases instead? In this case, its internal software at an insurance company but the question should be valid at any company, size, etc I think. Currently, we have our production team do releases but there is an argument that its inefficient and that if you allowed developers the ability to do it, they will focus more on making it simple and efficient and avoid basically passing on scripts, etc to run to another team. The counter argument is that if you don't have a check and balance, you could get a software team (or an individual) that doesn't a very hacky job about getting their software out there (making on the fly changes, not documenting the process, etc) and that by forcing the prod support team to do the actual release, it enforces consistency and proper checks and balances. I know this is not a black or white issue but I wanted to see what folks thought on this so the discipline and consistency is there but without the feeling that an inefficient process is in place.

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• Do any JS implementations currently support (or have support on the roadmap for) fast, vectorized op

  - by agnoster

  I'd like to do a bit of matrix/vector arithmetic in JavaScript, and was wondering if any browsers or other JS implementations actually have support for vectorized operations, for instance for quickly summing the entries of two Arrays (or summing, or whatever). Even if that currently doesn't mean it compiles down to vectorized operations, at least some language support would be nice for when it does get implemented - I'd take the existence of functions or syntax to support it as a step in the right direction. (Understandably, "vectorization javascript" searches are pretty much all about graphics and SVG.)

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• How can I peer into a Windows user's RDP session for support, where I initiate the support session?

  - by David Bullock

  I've used both WebEx and GoToAssist, but neither of them have a story to tell for 'unattended' access of a user's desktop unless the user is using the machine's primary console. Unattended in the sense that they phone me and I then appear in their session, rather than they visit a website and enter their details and wait for me. This is a common use-case, since the users' machine is a virtual desktop, and the session broker is connecting the user via RDP. They never have a session with their desktop unless it's a remote desktop session. At the moment, if I use either of the said products to get an unattended support session going, all I can see is the login screen of the physical console, telling me that a remote session is in progress. Are there alternative tools which will make me happy?

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