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  • SQLAuthority News – Guest Post – FAULT Contract in WCF with Learning Video

    - by pinaldave
    This is guest post by one of my very good friends and .NET MVP, Dhananjay Kumar. The very first impression one gets when they meet him is his politeness. He is an extremely nice person, but has superlative knowledge in .NET and is truly helpful to all of us. Objective: This article will give a basic introduction on: How to handle Exception at service side? How to use Fault contract at Service side? How to handle Service Exception at client side? A Few Points about Exception at Service Exception is technology-specific. Exception should not be shared beyond service boundary. Since Exception is technology-specific, it cannot be propagated to other clients. Exception is of many types. CLR Exception Windows32 Exception Runtime Exception at service C++ Exception Exception is very much native to the technology in which service is made. Exception must be converted from technology-specific information to natural information that can be communicated to the client. SOAP Fault FaultException<T> Service should throw FaultException<T>, instead of the usual CLR exception. FaultException<T> is a specialization of Fault Exception. Any client that programs against FaultException can handle the Exception thrown by FaultException<T>. The type parameter T conveys the error detail. T can be of any type like Exception, CLR Type or any type that can be serialized. T can be of type Data contract. T is a generic parameter that conveys the error details. You can read complete article http://dhananjaykumar.net/2010/05/23/fault-contract-in-wcf-with-learning-video/ Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, SQLAuthority News, T SQL, Technology

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  • Internship in License Contract Management

    - by cristian.condurache(at)oracle.com
    Hi Everyone, My name is Luca. I am an intern in the License Contract Management team in Italy. I have studied Economics and Business in Pescara and finished my Master’s Degree in July 2009. After a short work experience near my home town I decided to look for a job in an International Company. I got in touch with Oracle in January 2010. I had a telephone interview and then a face-to-face interview. On a cold and grey morning, I arrived in Milan....my first impression was fantastic....a big modern building with wide TVs everywhere. I was a little nervous but very excited. I understood this could be a great opportunity... The interview went well and I started to work in March. After a training period I was quickly involved in the closing of the last quarter of the fiscal year - of which May is the last month at Oracle. Working as a License Contract Manager is a real challenge for a fresh graduate. It involves thoroughly understanding the Oracle Policies and Practices with regards to License Contracts. In my experience, especially in May, I learnt to work under high pressure, within time constrains, and to keep up with constant changes. In this period I also had the opportunity to be involved in different negotiations, being directly in contact with the customers. This helped me to develop my relational skills during complex transactions. Looking back at the nine months at Oracle I can say I have a better understanding of the IT world. It is a complex environment that changes continously, offering new challenges to learn from everytime. If you have any questions related to this article feel free to contact [email protected]. You can find our job opportunities via http://campus.oracle.com. Technorati Tags: License Contract Management,oppotunity,Oracle Policies,internship

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  • WCF – interchangeable data-contract types

    - by nmarun
    In a WSDL based environment, unlike a CLR-world, we pass around the ‘state’ of an object and not the reference of an object. Well firstly, what does ‘state’ mean and does this also mean that we can send a struct where a class is expected (or vice-versa) as long as their ‘state’ is one and the same? Let’s see. So I have an operation contract defined as below: 1: [ServiceContract] 2: public interface ILearnWcfServiceExtend : ILearnWcfService 3: { 4: [OperationContract] 5: Employee SaveEmployee(Employee employee); 6: } 7:  8: [ServiceBehavior] 9: public class LearnWcfService : ILearnWcfServiceExtend 10: { 11: public Employee SaveEmployee(Employee employee) 12: { 13: employee.EmployeeId = 123; 14: return employee; 15: } 16: } Quite simplistic operation there (which translates to ‘absolutely no business value’). Now, the data contract Employee mentioned above is a struct. 1: public struct Employee 2: { 3: public int EmployeeId { get; set; } 4:  5: public string FName { get; set; } 6: } After compilation and consumption of this service, my proxy (in the Reference.cs file) looks like below (I’ve ignored the rest of the details just to avoid unwanted confusion): 1: public partial struct Employee : System.Runtime.Serialization.IExtensibleDataObject, System.ComponentModel.INotifyPropertyChanged I call the service with the code below: 1: private static void CallWcfService() 2: { 3: Employee employee = new Employee { FName = "A" }; 4: Console.WriteLine("IsValueType: {0}", employee.GetType().IsValueType); 5: Console.WriteLine("IsClass: {0}", employee.GetType().IsClass); 6: Console.WriteLine("Before calling the service: {0} - {1}", employee.EmployeeId, employee.FName); 7: employee = LearnWcfServiceClient.SaveEmployee(employee); 8: Console.WriteLine("Return from the service: {0} - {1}", employee.EmployeeId, employee.FName); 9: } The output is: I now change my Employee type from a struct to a class in the proxy class and run the application: 1: public partial class Employee : System.Runtime.Serialization.IExtensibleDataObject, System.ComponentModel.INotifyPropertyChanged { The output this time is: The state of an object implies towards its composition, the properties and the values of these properties and not based on whether it is a reference type (class) or a value type (struct). And as shown above, we’re actually passing an object by its state and not by reference. Continuing on the same topic of ‘type-interchangeability’, WCF treats two data contracts as equivalent if they have the same ‘wire-representation’. We can do so using the DataContract and DataMember attributes’ Name property. 1: [DataContract] 2: public struct Person 3: { 4: [DataMember] 5: public int Id { get; set; } 6:  7: [DataMember] 8: public string FirstName { get; set; } 9: } 10:  11: [DataContract(Name="Person")] 12: public class Employee 13: { 14: [DataMember(Name = "Id")] 15: public int EmployeeId { get; set; } 16:  17: [DataMember(Name="FirstName")] 18: public string FName { get; set; } 19: } I’ve created two data contracts with the exact same wire-representation. Just remember that the names and the types of data members need to match to be considered equivalent. The question then arises as to what gets generated in the proxy class. Despite us declaring two data contracts (Person and Employee), only one gets emitted – Person. This is because we’re saying that the Employee type has the same wire-representation as the Person type. Also that the signature of the SaveEmployee operation gets changed on the proxy side: 1: [System.CodeDom.Compiler.GeneratedCodeAttribute("System.ServiceModel", "4.0.0.0")] 2: [System.ServiceModel.ServiceContractAttribute(ConfigurationName="ServiceProxy.ILearnWcfServiceExtend")] 3: public interface ILearnWcfServiceExtend 4: { 5: [System.ServiceModel.OperationContractAttribute(Action="http://tempuri.org/ILearnWcfServiceExtend/SaveEmployee", ReplyAction="http://tempuri.org/ILearnWcfServiceExtend/SaveEmployeeResponse")] 6: ClientApplication.ServiceProxy.Person SaveEmployee(ClientApplication.ServiceProxy.Person employee); 7: } But, on the service side, the SaveEmployee still accepts and returns an Employee data contract. 1: [ServiceBehavior] 2: public class LearnWcfService : ILearnWcfServiceExtend 3: { 4: public Employee SaveEmployee(Employee employee) 5: { 6: employee.EmployeeId = 123; 7: return employee; 8: } 9: } Despite all these changes, our output remains the same as the last one: This is type-interchangeability at work! Here’s one more thing to ponder about. Our Person type is a struct and Employee type is a class. Then how is it that the Person type got emitted as a ‘class’ in the proxy? It’s worth mentioning that WSDL describes a type called Employee and does not say whether it is a class or a struct (see the SOAP message below): 1: <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" 2: xmlns:tem="http://tempuri.org/" 3: xmlns:ser="http://schemas.datacontract.org/2004/07/ServiceApplication"> 4: <soapenv:Header/> 5: <soapenv:Body> 6: <tem:SaveEmployee> 7: <!--Optional:--> 8: <tem:employee> 9: <!--Optional:--> 10: <ser:EmployeeId>?</ser:EmployeeId> 11: <!--Optional:--> 12: <ser:FName>?</ser:FName> 13: </tem:employee> 14: </tem:SaveEmployee> 15: </soapenv:Body> 16: </soapenv:Envelope> There are some differences between how ‘Add Service Reference’ and the svcutil.exe generate the proxy class, but turns out both do some kind of reflection and determine the type of the data contract and emit the code accordingly. So since the Employee type is a class, the proxy ‘Person’ type gets generated as a class. In fact, reflecting on svcutil.exe application, you’ll see that there are a couple of places wherein a flag actually determines a type as a class or a struct. One example is in the ExportISerializableDataContract method in the System.Runtime.Serialization.CodeExporter class. Seems like these flags have a say in deciding whether the type gets emitted as a struct or a class. This behavior is different if you use the WSDL tool though. WSDL tool does not do any kind of reflection of the data contract / serialized type, it emits the type as a class by default. You can check this using the two command lines below:   Note to self: Remember ‘state’ and type-interchangeability when traversing through the WSDL planet!

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  • On Contract Employment

    - by kerry
    I am going to post about something I don’t post about a lot, the business side of development.  Scott at the antipimp does a good job of explaining how contracts work from a business perspective.  I am going to give a view from the ground. First, a little background on myself.  I have recently taken a 6 month contract after about 8 years of fulltime employment.  I have 2 kids, and a stay at home wife.  I took this contract opportunity because I wanted to try it on for size.  I have always wondered whether I would like doing contracts over fulltime employment.  So, in keeping with the theme of this blog I will write this down now so that I may reference it later. ALL jobs are temporary! Right now you may not realize it, most people simply ignore it, but EVERY job is temporary.  Everyone should be planning for life after the money stops coming in.  Sadly, most people do not.  Contracting pushes this issue to the forefront, making you deal with it.  After a month on a contract, I am happy to say that I am saving more than I ever saved in a fulltime position.  Hopefully, I will be ready in case of an extended window of unemployment between contracts. Networking I find it extremely gratifying getting to know people.  It is especially beneficial when moving to a new city.  What better way to go out and meet people in your field than to work a few contracts?  6 months of working beside someone and you get to know them pretty well.  This is one of my favorite aspects. Technical Agility Moving between IS shops takes (or molds you into) a flexible person.  You have to be able to go in and hit the ground running.  This means you need to be able to sit down and start work on a large codebase working in a language that you may or may not have that much experience in.  It is also an excellent way to learn new languages and broaden your technical skill set.  I took my current position to learn Ruby.  A month ago, I had only used it in passing, but now I am using it every day.  It’s a tragedy in this field when people start coding for the joy and love of coding, then become deeply entrenched in their companies methods and technologies that it becomes a just a job. Less Stress I am not talking about the kind of stress you get from a jackass boss.  I am talking about the kind of stress I (or others) experience about planning and future proofing your code.  Not saying I stay up at night worrying whether we have done it right, if that code I wrote today is going to bite me later, but it still creeps around in the dark recesses of my mind.  Careful though, I am not suggesting you write sloppy code; just defer any large architectural or design decisions to the ‘code owners’. Flexible Scheduling It makes me very happy to be able to cut out a few hours early on a Friday (provided the work is done) and start the weekend off early by going to the pool, or taking the kids to the park.  Contracting provides you this opportunity (mileage may vary).  Most of your fulltime brethren will not care, they will be jealous that they’re corporate policy prevents them from doing the same.  However, you must be mindful of situations where this is not appropriate, and don’t over do it.  You are there to work after all. Affirmation of Need Have you ever been stuck in a job where you thought you were underpaid?  Have you ever been in a position where you felt like there was not enough workload for you?  This is not a problem for contractors.  When you start a contract it is understood that you are needed, and the employer knows that you are happy with the terms. Contracting may not be for everyone.  But, if you develop a relationship with a good consulting firm, keep their clients happy, then they will keep you happy.  They want you to work almost as much as you do.  Just be sure and plan financially for any windows of unemployment.

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  • Friends, Food, and Fun at the My Oracle Support Community Meetup

    - by Oracle OpenWorld Blog Team
    By Leslie McNeillJoin us at the third annual My Oracle Support Community Meetup for food and drink, fun and conversation After a long day at Oracle OpenWorld, take time to relax and meet your peers in the My Oracle Support Community and some of the Oracle employees who moderate the community. The Meetup event is a great place to get together before dinner, or spend the evening getting to know other Community members and Oracle Support Moderators in person. Not a My Oracle Support Community member yet? Joining is easy - Oracle Premier Support customers can log in with the same account they use to access My Oracle Support to begin taking advantage of the resources the Community offers. If you're an Oracle Premier Support customer but don’t yet have a login, talk to the Customer User Administrator (CUA) at your company now to get access to the Oracle proactive portfolio, including My Oracle Support Community. Oracle Premier Support Customers need to register to receive their invitation to the Meetup and find out the details. Visit the Customer Support Services Oracle OpenWorld Website to discover how you can take advantage of all Oracle OpenWorld has to offer.

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  • AutoVue 20.0.x End of Oracle Premier Support

    - by GrahamOracle
    As per Oracle’s Lifetime Support policy, AutoVue version 20.0.x reached the end of Premier Support on March 1st 2012, and entered Sustaining Support. Customers are recommended to upgrade to the latest & greatest (AutoVue 20.2.0) at the earliest opportunity, to take advantage not only of a new 5-year Premier Support term, but also all of the fixes, new features, and new format support as compared to version 20.0.x.For more information on Oracle’s Lifetime Support policy, visit http://www.oracle.com/us/support/lifetime-support/lifetime-support-software-342730.html and click on the link titled “Lifetime Support Policy: Oracle Applications (PDF)”.

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  • Critical Patch Updates During EBS 11i Exception to Sustaining Support Period

    - by Elke Phelps (Oracle Development)
    As previously blogged in the EBS 11i and 12.1 Support Timeline Changes entry, two important changes to the Oracle Lifetime Support policies were announced at Oracle OpenWorld 2012 - San Francisco.  These changes affect E-Business Suite Releases 11i and 12.1. Critical Patch Updates for EBS 11i during the Exception to Sustaining Support Period You may be wondering about the availability of Critical Patch Updates (CPU) for EBS 11i during the Exception to Sustaining Support period.  The following details the E-Business Suite Critical Patch Update support policy for EBS 11i during the Exception to Sustaining Support period: Oracle will continue to provide CPUs containing critical security fixes for E-Business Suite 11i.  CPUs will be packaged and released as as cumulative patches for both ATG RUP 6 and ATG RUP 7. As always, we try to minimize the number of patches and dependencies required for uptake of a CPU; however, there have been quite a few changes to the 11i baseline since its release.  For dependency reasons the 11i CPUs may require a higher number of files in order to bring them up to a consistent, stable, and well tested level. EBS 11i customer will continue to receive CPUs up to and including the October 2014 CPU. Where can I learn more? There are two interlocking policies that affect the E-Business Suite:  Oracle's Lifetime Support policies for each EBS release (timelines which were updated by this announcement), and the Error Correction Support policies (which state the minimum baselines for new patches). For more information about how these policies interact, see: Understanding Support Windows for E-Business Suite Releases What about E-Business Suite technology stack components? Things get more complicated when one considers individual techstack components such as Oracle Forms or the Oracle Database.  To learn more about the interlocking EBS+techstack component support windows, see these two articles: On Apps Tier Patching and Support: A Primer for E-Business Suite Users On Database Patching and Support: A Primer for E-Business Suite Users Where can I learn more about Critical Patch Updates?The Critical Patch Update Advisory is the starting point for relevant information. It includes a list of products affected, pointers to obtain the patches, a summary of the security vulnerabilities, and links to other important documents.  Related Articles EBS 11i and 12.1 Support Timeline Changes Frequently Asked Questions about Latest EBS Support Changes Extended Support Fees Waived for E-Business Suite 11i and 12.0

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  • EBS 11.5.10 Support Exception / 12.1 Extends to Dec 2018

    - by cwarticki
    E-Business Suite 11.5.10 Sustaining Support Exception & 12.1 Extended Support Now to Dec. 2018 [ID 1495337.1] As part of Oracle’s continued commitment to our customers, we will be providing an exception for the first 13 months of Sustaining Support on Oracle E-Business Suite Release 11.5.10 (11i10), valid from December 1, 2013 – December 31, 2014. This exception support will be comprised of three components: (1) new fixes for Severity 1 production issues, (2) United States Form 1099 2013 year-end updates, and (3) payroll regulatory updates for the United States, Canada, United Kingdom, and Australia for fiscal years ending in 2014.  In addition, the Extended Support period for E-Business Suite Release 12.1 has been extended through December, 2018. Customers with an active Oracle Premier Support for Software contract will automatically be entitled to Extended Support deliverables for E-Business Suite 12.1. Please refer to the Lifetime Support section of oracle.com for further information regarding Oracle's Lifetime Support Policy for Applications. This change will be reflected in the October update to the Software Technical Support Policies.

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  • Unit tests - The benefit from unit tests with contract changes?

    - by Stefan Hendriks
    Recently I had an interesting discussion with a colleague about unit tests. We where discussing when maintaining unit tests became less productive, when your contracts change. Perhaps anyone can enlight me how to approach this problem. Let me elaborate: So lets say there is a class which does some nifty calculations. The contract says that it should calculate a number, or it returns -1 when it fails for some reason. I have contract tests who test that. And in all my other tests I stub this nifty calculator thingy. So now I change the contract, whenever it cannot calculate it will throw a CannotCalculateException. My contract tests will fail, and I will fix them accordingly. But, all my mocked/stubbed objects will still use the old contract rules. These tests will succeed, while they should not! The question that rises, is that with this faith in unit testing, how much faith can be placed in such changes... The unit tests succeed, but bugs will occur when testing the application. The tests using this calculator will need to be fixed, which costs time and may even be stubbed/mocked a lot of times... How do you think about this case? I never thought about it thourougly. In my opinion, these changes to unit tests would be acceptable. If I do not use unit tests, I would also see such bugs arise within test phase (by testers). Yet I am not confident enough to point out what will cost more time (or less). Any thoughts?

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  • How to deal with DELL support system?

    - by Nishant Kumar
    We have purchased a Dell Optiplex 9010 SSFV for our organization's work. Since the first installation two of the USB keyboard keys were not working properly. I had to press those keys two times simultaneously, on first time keys did not work and for for second time it printed two characters (as it were buffering first character.) Two keys that were not working properly: Hexangrave (Below the ESC key: `) Double Quotes (Left the enter key ") We registered our complaint with DELL and they suggested (with some hard to understand and weird ENGLISH accent) some test and tricks, such as switching to different ports, checking keyboard on different PC, and it worked well with diff. PC(with Windows 7 Home Premium installed). It was clear that it is an OS fault, hence they suggested to re-install OS. Problem began here, we have a project on the run and currently a video editing project setup on our system, so can't re-install system in hurry and also DELL persons were not providing any other solution such as updating keyboard driver, etc. Arguments I am a Software Engg. and don't think it is a feasible solution to re-install entire system for simple problems. This prob is coming since the fresh system installation, so I don't think it will solve the problem. Finally, I had to find solution myself and got it here, now I want to show my disappointment to dell persons or at least tell them that they should improve there support system to not advice to re-install entire system for that simple problems. Notes We have purchased 5 years NEXT business day support from DELL for around 8000 INR (Not for that kind of solutions from DELL). It is Dell India Support System. So can anyone tell me how to tackle dell support system officially, so that they will pay more attention in near future. Thanks

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  • Tudta? - Havonta szemináriumokat tartunk Support témában az Oracle irodában

    - by user552636
          Nézzen be az Oracle Hungary irodájába, ahol általában minden hónap elso hétfojén tájékoztatót tartunk az Oracle támogatásról, hogy Ügyfeleink minél jobban ki tudják használni az Oracle Support nyújtotta lehetoségeket. Ha Ön mindennapi munkája során gyakran lép kapcsolatba az Oracle Support-tal, bizonyára hasznosnak találja majd szemináriumainkat, melyeken tájékoztatást adunk az Oracle Support-tal való hatékony együttmuködés módjáról, a támogató eszközökrol, folyamatokról technológiákról. A szemináriumok ingyenesen látogathatók. A szemináriumsorozat aktuális témájáról a My Oracle Support 1475680.1  cikkébol tájékozódhatnak. Legutóbbi szemináriumon az Oracle Konfiguráció Kezelorol, az Auto Service Request (ASR) -rol, valamint a Licencmigrációról beszéltünk. (E témák anyagait hamarosan feltöltöm a blog-hoz.) A következo szemináriumot rendkívüli módon az Oracle Oktatás "Guru Party-jával" együtt tartjuk, az eladások témáját késobb fogom közzé tenni a 1475680.1 cikkben, valamint ezen a blog-on.  

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  • Should I break contract early?

    - by cbang
    About 7 months ago I made the switch from a 5 year permie role (as a support developer in C#) to a contract role. I did this because I was stagnating in my old role. The extra cash contracting is really helping too. Unfortunately my team leader has taken a dislike to me from day 1. He regularly tells me I went out contracting too early, and frequently remarks that people in their 20's have no idea what they are talking about (I am 29). I was recently given the task of configuring our reports via our in house reporting library. It works off of a database driven criteria base, with controls being loaded as needed. The configs can get fairly complex, with controls having various levels of dependency on each other. I had a short time frame to get 50 reports working, and I was told to just get the basic configuration done, after which they will be handed over to the reporting team for fine tuning, then the test team. Our updated system was deployed 2 weeks ago, and it turned out that about 15 reports had issues causing incorrect data to be returned. Upon investigation I discovered that the reporting team hadn't even looked at them, and the test team hadn't bothered to test the reports. In spite of this, my team leader has told me that it is 100% my fault. As a result, our help desk got hit hard. I worked back until 2am that night to fix the highest priority issues (on my wedding anniversary!). The next day I arrive at work at 7:45 am to continue with the fixes. I got no thanks, but keep getting repeatedly told by my manager that "I fucked up" and "this is all my fault". I told my team leader I would spend part of my weekend working to fix the remaining issues. His response was "so you fucking should! you fucked it all up!" in front of the rest of the team. I responded "No worries." and left. I spent a decent chunk of my weekend working on it. Within 2 business days of finding out about the issues, I had all the medium and high priority issues fixed. The only comments my team leader has made to me in the last 2 weeks is to tell me how I have caused a big mess, and to tell me it was all my fault. I get this multiple times a day. If I make any jokes to anyone else in the team, I get told not to be a smartass... even though the rest of the team jokes throughout the day. Apart from that, all I get is angry looks any time I am anywhere near the guy. I don't give any response other than "alright" or silence when he starts giving me a hard time. Today we found out that the pilot release for the next stage has been pushed back. My team leader has said this was caused by me (but the higher ups said no such thing). He also said I have "no understanding of the ramifications of my actions". My question is, should I break contract (I am contracted until June 30) and find another role? No one else in my team will speak up in my favour, as they are contractors too and have no interest in rocking the boat. I could complain to my team leaders boss, but I can't see that helping, as I will still be stuck in the same team. As this is my first contract, I imagine getting the next one will be hard without a reference. I can't figure out if this guy is trying to get me fired up to provoke a confrontation (the guy loves conflict), or if he is just venting anger, or what. Copping this blame day after day is really wearing me down and making me depressed... especially since I have a wife and kid to support).

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  • Oracle's Integrated Systems Management and Support Experience

    - by Scott McNeil
    With its recent launch, Oracle Enterprise Manager 11g introduced a new approach to integrated systems management and support. What this means is taking both areas of IT management and vendor support and combining them into one integrated comprehensive and centralized platform. Traditional Ways Under the traditional method, IT operational teams would often focus on running their systems using management tools that weren’t connected to their vendor’s support systems. If you needed support with a product, administrators would often contact the vendor by phone or visit the vendor website for support and then log a service request in order to fix the issues. This method was also very time consuming, as administrators would have to collect their software configurations, operating systems and hardware settings, then manually enter them into an online form or recite them to a support analyst on the phone. For the vendor, they had to analyze all the configuration data to recreate the problem in order to solve it. This approach was very manual, uncoordinated and error-prone where duplication between the customer and vendor frequently occurred. A Better Support Experience By removing the boundaries between support, IT management tools and the customer’s IT infrastructure, Oracle paved the way for a better support experience. This was achieved through integration between Oracle Enterprise Manager 11g and My Oracle Support. Administrators can not only manage their IT infrastructure and applications through Oracle Enterprise Manager’s centralized console but can also receive proactive alerts and patch recommendations right within the console they use day-in-day-out. Having one single source of information saves time and potentially prevents unforeseen problems down the road. All for One, and One for All The first step for you is to allow Oracle Enterprise Manager to upload configuration data into Oracle’s secure configuration repository, where it can be analyzed for potential issues or conflicts for all customers. A fix to a problem encountered by one customer may actually be relevant to many more. The integration between My Oracle Support and Oracle Enterprise Manager allows all customers who may be impacted by the problem to receive a notification about the fix. Once the alert appears in Oracle Enterprise Manager’s console, the administrator can take his/her time to do further investigations using automated workflows provided in Oracle Enterprise Manager to analyze potential conflicts. Finally, administrators can schedule a time to test and automatically apply the fix to all the systems that need it. In the end, this helps customers maintain their service levels without compromise and avoid experiencing unplanned downtime that may result from potential issues or conflicts. This new paradigm of integrated systems management and support helps customers keep their systems secure, compliant, and up-to-date, while eliminating the traditional silos between IT management and vendor support. Oracle’s next generation platform also works hand-in-hand to provide higher quality of service to business users while at the same time making life for administrators less complicated. For more information on Oracle’s integrated systems management and support experience, be sure to visit our Oracle Enterprise Manager 11g Resource Center for the latest customer videos, webcast, and white papers.

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  • How to tackle dell support system? [closed]

    - by Nishant Kumar
    We have purchased a Dell Optiplex 9010 SSFV for our organization's work. Since the first installation two of the USB keyboard keys were not working properly. I had to press those keys two times simultaneously, on first time keys did not work and for for second time it printed two characters (as it were buffering first character.) Two keys that were not working properly: Hexangrave (Below the ESC key: `) Double Quotes (Left the enter key ") We registered our complaint with DELL and they suggested (with some hard to understand and weird ENGLISH accent) some test and tricks, such as switching to different ports, checking keyboard on different PC, and it worked well with diff. PC(with Windows 7 Home Premium installed). It was clear that it is an OS fault, hence they suggested to re-install OS. Problem began here, we have a project on the run and currently a video editing project setup on our system, so can't re-install system in hurry and also DELL persons were not providing any other solution such as updating keyboard driver, etc. Arguments I am a Software Engg. and don't think it is a feasible solution to re-install entire system for simple problems. This prob is coming since the fresh system installation, so I don't think it will solve the problem. Finally, I had to find solution myself and got it here, now I want to show my disappointment to dell persons or at least tell them that they should improve there support system to not advice to re-install entire system for that simple problems. Notes We have purchased 5 years NEXT business day support from DELL for around 8000 INR (Not for that kind of solutions from DELL). So can anyone tell me how to tackle dell support system officially, so that they will pay more attention in near future. Thanks

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  • Announcing the MOS WCI "Community"

    - by brian.harrison
    The WCI Technical Support team are please to announce the launch of the long awaited WCI Support Community on My Oracle Support (MOS) "Community". Users can navigate to this "first stop" for WebCenter Interaction information by logging on to following this link: WCI Community (Note that this requires a valid login credential to the My Oracle Support tool). In this community you'll find a product related discussion forum moderated by Oracle WebCenter Interaction support engineers, recommended tips and tricks, links to knowledge base articles and best practices for setting up and administering up your environment. We hope you'll take a minute to have a look through the community. If you have a question about WebCenter Interaction, a comment or a suggestion regarding the content, please feel free to post it to the forum and someone will respond to your request. Think of the forum here as another method to communicate directly with the WCI Technical Support team for questions and answers to simple WCI support topics. The forum is moderated by WCI Technical Support engineers directly and we hope it will help you avoid the need to log support incidents for less complex support related questions. We encourage all of our customers, both internal and external, to participate in the forums discussions, sharing information, knowledge, best practices and in the effort to help us build a vital and vibrant "home base" for WCI users on the My Oracle Support tool. Thank you for visiting! The WebCenter Interaction Support Community Moderator Team

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  • Oracle’s New Release of Primavera Contract Management

    Controlling your construction project's plan, budget, forecast costs, and deliverables is vital to the success of your projects and the future of your business. Tune into this conversation with Krista Lambert, Senior Product Manager, for the Oracle Primavera Global Business Unit to learn about the latest release of Oracle’s Primavera Contract Management version 13 and how this document management, job cost and field controls solution keeps construction projects on schedule and on-budget through complete project control.

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  • Here's your chance: MOS Feedback Sessions @OOW

    - by cwarticki
    Bring your questions, comments, concerns, opinions, recommendations, enhancement requests and any emotional outbursts!   As I travel the world and speak to thousands of customers, I receive plenty of feedback about My Oracle support.  Come hear directly from the source. Meet Dennis Reno, VP of Customer Portal Experience. The Customer Portal Experience team will host a My Oracle Support Tips and Techniques session and three roundtable feedback sessions at this year’s Oracle OpenWorld. The sessions will include a Hardware Support component, as well as best practices that are sure to benefit all My Oracle Support users. The events planned will give our users the opportunity to learn more about how the My Oracle Support customer portal adds value to the support process and to their business needs. The roundtable feedback sessions will allow customers to meet, give feedback, and share their experiences directly with the team responsible for the customer portal experience. Date Time (PT) Session Name Mon, Oct 1 01:45 PM My Oracle Support: Tips and Techniques for Getting the Best Hardware Support Possible (Session #CON9745) Tue, Oct 2 11:00 AM Roundtable - My Oracle Support General Feedback Wed, Oct 3 11:00 AM Roundtable - My Oracle Support Community Feedback Thr, Oct 4 11:00 AM Roundtable - My Oracle Support General Feedback Customers can find more information, including specific details about how to attend, by accessing My Oracle Support at OpenWorld (Article ID 1484508.1). Enjoy OpenWorld everyone! -Chris Warticki Global Customer Management

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  • Recommended Patches For R12.1.3 Procurement Contracts, Contract Terms Library or Repository Contracts

    - by Oracle_EBS
    If you are implementing or upgrading to R12.1.3 Procurement Contracts, Contract Terms Library or Repository Contracts, then please review the following note for a list of recommended patches to apply on top of 12.1.3: 1349213.1: Recommended Patches For R12.1.3 Procurement Contracts and Contracts Core. Note that currently the methods given in Note 1400757.1: How to Find E-Business Suite Recommended Patches may not give the same patch listing given in Note 1349213.1.

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  • Awkward looking uses of Contract.ValueAtReturn()

    - by devoured elysium
    I am designing a method that will add an element to an internal list. The structure of the class is something along the lines of: class MyCustomerDatabase { private IList<Customer> _customers = new List<Customer>(); public int NumberOfCustomers { get { return _customers; } } public void AddCustomer(Customer customer) { _customers.Add(customer); } } Now, I was thinking of adding a Contract.Ensures() about the size of the _customers growing by 1 with this call. The problem is that I end up with some weird looking code: public void AddCustomer(Customer customer) { int numberOfCustomersAtReturn; Contract.Ensures(Contract.ValueAtReturn<int>(out numberOfCustomersAtReturn) == Contract.OldValue<int>(NumberOfCustomers) + 1); _customers.Add(customer); numberOfCustomersAtReturn = NumberOfCustomers; } The main problem is that properties are in fact methods, so you can't just reference them direcly when using Contract.ValueAtReturn() as its only parameter accepts variables as out. The situation gets even odder if I want to achieve the same but this time with a method that should return a value: public int MyReturningMethod() { ... return abc(); //abc will add by one the number of customers in list } //gets converted to public int MyReturningMethod() { int numberOfCustomersAtReturn; Contract.Ensures(Contract.ValueAtReturn<int>(out numberOfCustomersAtReturn) == Contract.OldValue<int>(NumberOfCustomers) + 1); int returnValue = abc(); numberOfCustomersAtReturn = NumberOfCustomers; return returnValue; } This seems pretty clumsy :( Code Contracts should aim to get things clearer and this seems right the opposite. Am I doing something wrong? Thanks

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  • General purpose ticketing/tech support system [closed]

    - by crazybyte
    Possible Duplicate: What’s your favorite ticketing system? I was wondering if somebody could recommend me a very user friendly or simple general purpose ticketing/tech support system. I need something that is web based, preferably open-sourced/free software implemented using PHP, Ruby, Ruby on Rails or Java (as back end) with MySQL or PostgreSQL as database engine. I need something that is not development management oriented or project management oriented like Eventum or similar (random example), something to which the user can connect open a tech support request and be able to follow it until is solved or dropped.I need it to be open-sourced to be able to modify it if there is a need or extend it. I tried a number of such systems available and I found that osTicket or eTicket is something that it's close to what I need, but the code is somewhat flaky and some of the features are working badly or behaving strangely. Any thoughts/advice where to find something similar? Thanks!

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  • OpenGL support no longer available

    - by Aznfin
    I've been using OpenGL hardware acceleration in programs such as Adobe Photoshop CS4 and Adobe After Effects CS4. I've noticed that recently the options for OpenGL previews are disabled because my graphics card seems to not support OpenGL. But that doesn't make any sense whatsoever. I know for a fact that my graphics card does have support for OpenGL and it worked before. I checked for driver updates just the other day. Anybody know what's going on? Info: Operating System: Windows 7 Home Premium 64-bit GPU: ATI Radeon HD 3200 Driver Packaging Version: 8.69-091211a-094296C-ATI Catalyst™ Version: 09.12 Provider: ATI Technologies Inc. 2D Driver Version: 8.01.01.994 2D Driver File Path: /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/CLASS /{4D36E968-E325-11CE-BFC1-08002BE10318}/0000 Direct3D Version: 8.14.10.0723 OpenGL Version: 6.14.10.9252 Catalyst™ Control Center Version: 2009.1211.1547.28237

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  • What does it take to prove this Contract.Requires?

    - by John Gietzen
    I have an application that runs through the rounds in a tournament, and I am getting a contract warning on this simplified code structure: public static void LoadState(IList<Object> stuff) { for(int i = 0; i < stuff.Count; i++) { // Contract.Assert(i < stuff.Count); // Contract.Assume(i < stuff.Count); Object thing = stuff[i]; Console.WriteLine(thing.ToString()); } } The warning is: contracts: requires unproven: index < @this.Count What am I doing wrong? How can I prove this on an IList<T>? Is this a bug in the static analyzer? How would I submit a bug report to Microsoft?

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