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  • Design by Contract with Microsoft .Net Code Contract

    - by Fredrik N
    I have done some talks on different events and summits about Defensive Programming and Design by Contract, last time was at Cornerstone’s Developer Summit 2010. Next time will be at SweNug (Sweden .Net User Group). I decided to write a blog post about of some stuffs I was talking about. Users are a terrible thing! Protect your self from them ”Human users have a gift for doing the worst possible thing at the worst possible time.” – Michael T. Nygard, Release It! The kind of users Michael T. Nygard are talking about is the users of a system. We also have users that uses our code, the users I’m going to focus on is the users of our code. Me and you and another developers. “Any fool can write code that a computer can understand. Good programmers write code that humans can understand.” – Martin Fowler Good programmers also writes code that humans know how to use, good programmers also make sure software behave in a predictable manner despise inputs or user actions. Design by Contract   Design by Contract (DbC) is a way for us to make a contract between us (the code writer) and the users of our code. It’s about “If you give me this, I promise to give you this”. It’s not about business validations, that is something completely different that should be part of the domain model. DbC is to make sure the users of our code uses it in a correct way, and that we can rely on the contract and write code in a way where we know that the users will follow the contract. It will make it much easier for us to write code with a contract specified. Something like the following code is something we may see often: public void DoSomething(Object value) { value.DoIKnowThatICanDoThis(); } .csharpcode, .csharpcode pre { font-size: small; color: black; font-family: consolas, "Courier New", courier, monospace; background-color: #ffffff; /*white-space: pre;*/ } .csharpcode pre { margin: 0em; } .csharpcode .rem { color: #008000; } .csharpcode .kwrd { color: #0000ff; } .csharpcode .str { color: #006080; } .csharpcode .op { color: #0000c0; } .csharpcode .preproc { color: #cc6633; } .csharpcode .asp { background-color: #ffff00; } .csharpcode .html { color: #800000; } .csharpcode .attr { color: #ff0000; } .csharpcode .alt { background-color: #f4f4f4; width: 100%; margin: 0em; } .csharpcode .lnum { color: #606060; } Where “value” can be uses directly or passed to other methods and later be used. What some of us can easily forget here is that the “value” can be “null”. We will probably not passing a null value, but someone else that uses our code maybe will do it. I think most of you (including me) have passed “null” into a method because you don’t know if the argument need to be specified to a valid value etc. I bet most of you also have got the “Null reference exception”. Sometimes this “Null reference exception” can be hard and take time to fix, because we need to search among our code to see where the “null” value was passed in etc. Wouldn’t it be much better if we can as early as possible specify that the value can’t not be null, so the users of our code also know it when the users starts to use our code, and before run time execution of the code? This is where DbC comes into the picture. We can use DbC to specify what we need, and by doing so we can rely on the contract when we write our code. So the code above can actually use the DoIKnowThatICanDoThis() method on the value object without being worried that the “value” can be null. The contract between the users of the code and us writing the code, says that the “value” can’t be null.   Pre- and Postconditions   When working with DbC we are specifying pre- and postconditions.  Precondition is a condition that should be met before a query or command is executed. An example of a precondition is: “The Value argument of the method can’t be null”, and we make sure the “value” isn’t null before the method is called. Postcondition is a condition that should be met when a command or query is completed, a postcondition will make sure the result is correct. An example of a postconditon is “The method will return a list with at least 1 item”. Commands an Quires When using DbC, we need to know what a Command and a Query is, because some principles that can be good to follow are based on commands and queries. A Command is something that will not return anything, like the SQL’s CREATE, UPDATE and DELETE. There are two kinds of Commands when using DbC, the Creation commands (for example a Constructor), and Others. Others can for example be a Command to add a value to a list, remove or update a value etc. //Creation commands public Stack(int size) //Other commands public void Push(object value); public void Remove(); .csharpcode, .csharpcode pre { font-size: small; color: black; font-family: consolas, "Courier New", courier, monospace; background-color: #ffffff; /*white-space: pre;*/ } .csharpcode pre { margin: 0em; } .csharpcode .rem { color: #008000; } .csharpcode .kwrd { color: #0000ff; } .csharpcode .str { color: #006080; } .csharpcode .op { color: #0000c0; } .csharpcode .preproc { color: #cc6633; } .csharpcode .asp { background-color: #ffff00; } .csharpcode .html { color: #800000; } .csharpcode .attr { color: #ff0000; } .csharpcode .alt { background-color: #f4f4f4; width: 100%; margin: 0em; } .csharpcode .lnum { color: #606060; }   A Query, is something that will return something, for example an Attribute, Property or a Function, like the SQL’s SELECT.   There are two kinds of Queries, the Basic Queries  (Quires that aren’t based on another queries), and the Derived Queries, queries that is based on another queries. Here is an example of queries of a Stack: //Basic Queries public int Count; public object this[int index] { get; } //Derived Queries //Is related to Count Query public bool IsEmpty() { return Count == 0; } .csharpcode, .csharpcode pre { font-size: small; color: black; font-family: consolas, "Courier New", courier, monospace; background-color: #ffffff; /*white-space: pre;*/ } .csharpcode pre { margin: 0em; } .csharpcode .rem { color: #008000; } .csharpcode .kwrd { color: #0000ff; } .csharpcode .str { color: #006080; } .csharpcode .op { color: #0000c0; } .csharpcode .preproc { color: #cc6633; } .csharpcode .asp { background-color: #ffff00; } .csharpcode .html { color: #800000; } .csharpcode .attr { color: #ff0000; } .csharpcode .alt { background-color: #f4f4f4; width: 100%; margin: 0em; } .csharpcode .lnum { color: #606060; } To understand about some principles that are good to follow when using DbC, we need to know about the Commands and different Queries. The 6 Principles When working with DbC, it’s advisable to follow some principles to make it easier to define and use contracts. The following DbC principles are: Separate commands and queries. Separate basic queries from derived queries. For each derived query, write a postcondition that specifies what result will be returned, in terms of one or more basic queries. For each command, write a postcondition that specifies the value of every basic query. For every query and command, decide on a suitable precondition. Write invariants to define unchanging properties of objects. Before I will write about each of them I want you to now that I’m going to use .Net 4.0 Code Contract. I will in the rest of the post uses a simple Stack (Yes I know, .Net already have a Stack class) to give you the basic understanding about using DbC. A Stack is a data structure where the first item in, will be the first item out. Here is a basic implementation of a Stack where not contract is specified yet: public class Stack { private object[] _array; //Basic Queries public uint Count; public object this[uint index] { get { return _array[index]; } set { _array[index] = value; } } //Derived Queries //Is related to Count Query public bool IsEmpty() { return Count == 0; } //Is related to Count and this[] Query public object Top() { return this[Count]; } //Creation commands public Stack(uint size) { Count = 0; _array = new object[size]; } //Other commands public void Push(object value) { this[++Count] = value; } public void Remove() { this[Count] = null; Count--; } } .csharpcode, .csharpcode pre { font-size: small; color: black; font-family: consolas, "Courier New", courier, monospace; background-color: #ffffff; /*white-space: pre;*/ } .csharpcode pre { margin: 0em; } .csharpcode .rem { color: #008000; } .csharpcode .kwrd { color: #0000ff; } .csharpcode .str { color: #006080; } .csharpcode .op { color: #0000c0; } .csharpcode .preproc { color: #cc6633; } .csharpcode .asp { background-color: #ffff00; } .csharpcode .html { color: #800000; } .csharpcode .attr { color: #ff0000; } .csharpcode .alt { background-color: #f4f4f4; width: 100%; margin: 0em; } .csharpcode .lnum { color: #606060; }   Note: The Stack is implemented in a way to demonstrate the use of Code Contract in a simple way, the implementation may not look like how you would implement it, so don’t think this is the perfect Stack implementation, only used for demonstration.   Before I will go deeper into the principles I will simply mention how we can use the .Net Code Contract. I mention before about pre- and postcondition, is about “Require” something and to “Ensure” something. When using Code Contract, we will use a static class called “Contract” and is located in he “System.Diagnostics.Contracts” namespace. The contract must be specified at the top or our member statement block. To specify a precondition with Code Contract we uses the Contract.Requires method, and to specify a postcondition, we uses the Contract.Ensure method. Here is an example where both a pre- and postcondition are used: public object Top() { Contract.Requires(Count > 0, "Stack is empty"); Contract.Ensures(Contract.Result<object>() == this[Count]); return this[Count]; } .csharpcode, .csharpcode pre { font-size: small; color: black; font-family: consolas, "Courier New", courier, monospace; background-color: #ffffff; /*white-space: pre;*/ } .csharpcode pre { margin: 0em; } .csharpcode .rem { color: #008000; } .csharpcode .kwrd { color: #0000ff; } .csharpcode .str { color: #006080; } .csharpcode .op { color: #0000c0; } .csharpcode .preproc { color: #cc6633; } .csharpcode .asp { background-color: #ffff00; } .csharpcode .html { color: #800000; } .csharpcode .attr { color: #ff0000; } .csharpcode .alt { background-color: #f4f4f4; width: 100%; margin: 0em; } .csharpcode .lnum { color: #606060; }   The contract above requires that the Count is greater than 0, if not we can’t get the item at the Top of a Stack. We also Ensures that the results (By using the Contract.Result method, we can specify a postcondition that will check if the value returned from a method is correct) of the Top query is equal to this[Count].   1. Separate Commands and Queries   When working with DbC, it’s important to separate Command and Quires. A method should either be a command that performs an Action, or returning information to the caller, not both. By asking a question the answer shouldn’t be changed. The following is an example of a Command and a Query of a Stack: public void Push(object value) public object Top() .csharpcode, .csharpcode pre { font-size: small; color: black; font-family: consolas, "Courier New", courier, monospace; background-color: #ffffff; /*white-space: pre;*/ } .csharpcode pre { margin: 0em; } .csharpcode .rem { color: #008000; } .csharpcode .kwrd { color: #0000ff; } .csharpcode .str { color: #006080; } .csharpcode .op { color: #0000c0; } .csharpcode .preproc { color: #cc6633; } .csharpcode .asp { background-color: #ffff00; } .csharpcode .html { color: #800000; } .csharpcode .attr { color: #ff0000; } .csharpcode .alt { background-color: #f4f4f4; width: 100%; margin: 0em; } .csharpcode .lnum { color: #606060; }   The Push is a command and will not return anything, just add a value to the Stack, the Top is a query to get the item at the top of the stack.   2. Separate basic queries from derived queries There are two different kinds of queries,  the basic queries that doesn’t rely on another queries, and derived queries that uses a basic query. The “Separate basic queries from derived queries” principle is about about that derived queries can be specified in terms of basic queries. So this principles is more about recognizing that a query is a derived query or a basic query. It will then make is much easier to follow the other principles. The following code shows a basic query and a derived query: //Basic Queries public uint Count; //Derived Queries //Is related to Count Query public bool IsEmpty() { return Count == 0; } .csharpcode, .csharpcode pre { font-size: small; color: black; font-family: consolas, "Courier New", courier, monospace; background-color: #ffffff; /*white-space: pre;*/ } .csharpcode pre { margin: 0em; } .csharpcode .rem { color: #008000; } .csharpcode .kwrd { color: #0000ff; } .csharpcode .str { color: #006080; } .csharpcode .op { color: #0000c0; } .csharpcode .preproc { color: #cc6633; } .csharpcode .asp { background-color: #ffff00; } .csharpcode .html { color: #800000; } .csharpcode .attr { color: #ff0000; } .csharpcode .alt { background-color: #f4f4f4; width: 100%; margin: 0em; } .csharpcode .lnum { color: #606060; }   We can see that IsEmpty will use the Count query, and that makes the IsEmpty a Derived query.   3. For each derived query, write a postcondition that specifies what result will be returned, in terms of one or more basic queries.   When the derived query is recognize we can follow the 3ed principle. For each derived query, we can create a postcondition that specifies what result our derived query will return in terms of one or more basic queries. Remember that DbC is about contracts between the users of the code and us writing the code. So we can’t use demand that the users will pass in a valid value, we must also ensure that we will give the users what the users wants, when the user is following our contract. The IsEmpty query of the Stack will use a Count query and that will make the IsEmpty a Derived query, so we should now write a postcondition that specified what results will be returned, in terms of using a basic query and in this case the Count query, //Basic Queries public uint Count; //Derived Queries public bool IsEmpty() { Contract.Ensures(Contract.Result<bool>() == (Count == 0)); return Count == 0; } The Contract.Ensures is used to create a postcondition. The above code will make sure that the results of the IsEmpty (by using the Contract.Result to get the result of the IsEmpty method) is correct, that will say that the IsEmpty will be either true or false based on Count is equal to 0 or not. The postcondition are using a basic query, so the IsEmpty is now following the 3ed principle. We also have another Derived Query, the Top query, it will also need a postcondition and it uses all basic queries. The Result of the Top method must be the same value as the this[] query returns. //Basic Queries public uint Count; public object this[uint index] { get { return _array[index]; } set { _array[index] = value; } } //Derived Queries //Is related to Count and this[] Query public object Top() { Contract.Ensures(Contract.Result<object>() == this[Count]); return this[Count]; } .csharpcode, .csharpcode pre { font-size: small; color: black; font-family: consolas, "Courier New", courier, monospace; background-color: #ffffff; /*white-space: pre;*/ } .csharpcode pre { margin: 0em; } .csharpcode .rem { color: #008000; } .csharpcode .kwrd { color: #0000ff; } .csharpcode .str { color: #006080; } .csharpcode .op { color: #0000c0; } .csharpcode .preproc { color: #cc6633; } .csharpcode .asp { background-color: #ffff00; } .csharpcode .html { color: #800000; } .csharpcode .attr { color: #ff0000; } .csharpcode .alt { background-color: #f4f4f4; width: 100%; margin: 0em; } .csharpcode .lnum { color: #606060; }   4. For each command, write a postcondition that specifies the value of every basic query.   For each command we will create a postconditon that specifies the value of basic queries. If we look at the Stack implementation we will have three Commands, one Creation command, the Constructor, and two others commands, Push and Remove. Those commands need a postcondition and they should include basic query to follow the 4th principle. //Creation commands public Stack(uint size) { Contract.Ensures(Count == 0); Count = 0; _array = new object[size]; } //Other commands public void Push(object value) { Contract.Ensures(Count == Contract.OldValue<uint>(Count) + 1); Contract.Ensures(this[Count] == value); this[++Count] = value; } public void Remove() { Contract.Ensures(Count == Contract.OldValue<uint>(Count) - 1); this[Count] = null; Count--; } .csharpcode, .csharpcode pre { font-size: small; color: black; font-family: consolas, "Courier New", courier, monospace; background-color: #ffffff; /*white-space: pre;*/ } .csharpcode pre { margin: 0em; } .csharpcode .rem { color: #008000; } .csharpcode .kwrd { color: #0000ff; } .csharpcode .str { color: #006080; } .csharpcode .op { color: #0000c0; } .csharpcode .preproc { color: #cc6633; } .csharpcode .asp { background-color: #ffff00; } .csharpcode .html { color: #800000; } .csharpcode .attr { color: #ff0000; } .csharpcode .alt { background-color: #f4f4f4; width: 100%; margin: 0em; } .csharpcode .lnum { color: #606060; }   As you can see the Create command will Ensures that Count will be 0 when the Stack is created, when a Stack is created there shouldn’t be any items in the stack. The Push command will take a value and put it into the Stack, when an item is pushed into the Stack, the Count need to be increased to know the number of items added to the Stack, and we must also make sure the item is really added to the Stack. The postconditon of the Push method will make sure the that old value of the Count (by using the Contract.OldValue we can get the value a Query has before the method is called)  plus 1 will be equal to the Count query, this is the way we can ensure that the Push will increase the Count with one. We also make sure the this[] query will now contain the item we pushed into the Stack. The Remove method must make sure the Count is decreased by one when the top item is removed from the Stack. The Commands is now following the 4th principle, where each command now have a postcondition that used the value of basic queries. Note: The principle says every basic Query, the Remove only used one Query the Count, it’s because this command can’t use the this[] query because an item is removed, so the only way to make sure an item is removed is to just use the Count query, so the Remove will still follow the principle.   5. For every query and command, decide on a suitable precondition.   We have now focused only on postcondition, now time for some preconditons. The 5th principle is about deciding a suitable preconditon for every query and command. If we starts to look at one of our basic queries (will not go through all Queries and commands here, just some of them) the this[] query, we can’t pass an index that is lower then 1 (.Net arrays and list are zero based, but not the stack in this blog post ;)) and the index can’t be lesser than the number of items in the stack. So here we will need a preconditon. public object this[uint index] { get { Contract.Requires(index >= 1); Contract.Requires(index <= Count); return _array[index]; } } .csharpcode, .csharpcode pre { font-size: small; color: black; font-family: consolas, "Courier New", courier, monospace; background-color: #ffffff; /*white-space: pre;*/ } .csharpcode pre { margin: 0em; } .csharpcode .rem { color: #008000; } .csharpcode .kwrd { color: #0000ff; } .csharpcode .str { color: #006080; } .csharpcode .op { color: #0000c0; } .csharpcode .preproc { color: #cc6633; } .csharpcode .asp { background-color: #ffff00; } .csharpcode .html { color: #800000; } .csharpcode .attr { color: #ff0000; } .csharpcode .alt { background-color: #f4f4f4; width: 100%; margin: 0em; } .csharpcode .lnum { color: #606060; } Think about the Contract as an documentation about how to use the code in a correct way, so if the contract could be specified elsewhere (not part of the method body), we could simply write “return _array[index]” and there is no need to check if index is greater or lesser than Count, because that is specified in a “contract”. The implementation of Code Contract, requires that the contract is specified in the code. As a developer I would rather have this contract elsewhere (Like Spec#) or implemented in a way Eiffel uses it as part of the language. Now when we have looked at one Query, we can also look at one command, the Remove command (You can see the whole implementation of the Stack at the end of this blog post, where precondition is added to more queries and commands then what I’m going to show in this section). We can only Remove an item if the Count is greater than 0. So we can write a precondition that will require that Count must be greater than 0. public void Remove() { Contract.Requires(Count > 0); Contract.Ensures(Count == Contract.OldValue<uint>(Count) - 1); this[Count] = null; Count--; } .csharpcode, .csharpcode pre { font-size: small; color: black; font-family: consolas, "Courier New", courier, monospace; background-color: #ffffff; /*white-space: pre;*/ } .csharpcode pre { margin: 0em; } .csharpcode .rem { color: #008000; } .csharpcode .kwrd { color: #0000ff; } .csharpcode .str { color: #006080; } .csharpcode .op { color: #0000c0; } .csharpcode .preproc { color: #cc6633; } .csharpcode .asp { background-color: #ffff00; } .csharpcode .html { color: #800000; } .csharpcode .attr { color: #ff0000; } .csharpcode .alt { background-color: #f4f4f4; width: 100%; margin: 0em; } .csharpcode .lnum { color: #606060; }   6. Write invariants to define unchanging properties of objects.   The last principle is about making sure the object are feeling great! This is done by using invariants. When using Code Contract we can specify invariants by adding a method with the attribute ContractInvariantMethod, the method must be private or public and can only contains calls to Contract.Invariant. To make sure the Stack feels great, the Stack must have 0 or more items, the Count can’t never be a negative value to make sure each command and queries can be used of the Stack. Here is our invariant for the Stack object: [ContractInvariantMethod] private void ObjectInvariant() { Contract.Invariant(Count >= 0); } .csharpcode, .csharpcode pre { font-size: small; color: black; font-family: consolas, "Courier New", courier, monospace; background-color: #ffffff; /*white-space: pre;*/ } .csharpcode pre { margin: 0em; } .csharpcode .rem { color: #008000; } .csharpcode .kwrd { color: #0000ff; } .csharpcode .str { color: #006080; } .csharpcode .op { color: #0000c0; } .csharpcode .preproc { color: #cc6633; } .csharpcode .asp { background-color: #ffff00; } .csharpcode .html { color: #800000; } .csharpcode .attr { color: #ff0000; } .csharpcode .alt { background-color: #f4f4f4; width: 100%; margin: 0em; } .csharpcode .lnum { color: #606060; }   Note: The ObjectInvariant method will be called every time after a Query or Commands is called. Here is the full example using Code Contract:   public class Stack { private object[] _array; //Basic Queries public uint Count; public object this[uint index] { get { Contract.Requires(index >= 1); Contract.Requires(index <= Count); return _array[index]; } set { Contract.Requires(index >= 1); Contract.Requires(index <= Count); _array[index] = value; } } //Derived Queries //Is related to Count Query public bool IsEmpty() { Contract.Ensures(Contract.Result<bool>() == (Count == 0)); return Count == 0; } //Is related to Count and this[] Query public object Top() { Contract.Requires(Count > 0, "Stack is empty"); Contract.Ensures(Contract.Result<object>() == this[Count]); return this[Count]; } //Creation commands public Stack(uint size) { Contract.Requires(size > 0); Contract.Ensures(Count == 0); Count = 0; _array = new object[size]; } //Other commands public void Push(object value) { Contract.Requires(value != null); Contract.Ensures(Count == Contract.OldValue<uint>(Count) + 1); Contract.Ensures(this[Count] == value); this[++Count] = value; } public void Remove() { Contract.Requires(Count > 0); Contract.Ensures(Count == Contract.OldValue<uint>(Count) - 1); this[Count] = null; Count--; } [ContractInvariantMethod] private void ObjectInvariant() { Contract.Invariant(Count >= 0); } } .csharpcode, .csharpcode pre { font-size: small; color: black; font-family: consolas, "Courier New", courier, monospace; background-color: #ffffff; /*white-space: pre;*/ } .csharpcode pre { margin: 0em; } .csharpcode .rem { color: #008000; } .csharpcode .kwrd { color: #0000ff; } .csharpcode .str { color: #006080; } .csharpcode .op { color: #0000c0; } .csharpcode .preproc { color: #cc6633; } .csharpcode .asp { background-color: #ffff00; } .csharpcode .html { color: #800000; } .csharpcode .attr { color: #ff0000; } .csharpcode .alt { background-color: #f4f4f4; width: 100%; margin: 0em; } .csharpcode .lnum { color: #606060; } Summary By using Design By Contract we can make sure the users are using our code in a correct way, and we must also make sure the users will get the expected results when they uses our code. This can be done by specifying contracts. To make it easy to use Design By Contract, some principles may be good to follow like the separation of commands an queries. With .Net 4.0 we can use the Code Contract feature to specify contracts.

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  • Company Administrators: Stay Alert!

    - by Pete
    Some of our customers choose to use the Themes feature to rebrand their Training and Support Center link, and redirect it to an internal support site. If your company does this, we strongly advise that for your employees that have the Administrator role, you maintain a separate theme that keeps the Administrator's Training and Support link pointed to the CRM On Demand Training and Support Center, and not redirect it to an internal support site. Why? The company administrator needs access to the Training and Support Center because it gives them pod-specific application alerts on the Support tab and pod-specific release information on the Release Info tab. If a customer no longer has access to the Training and Support Center URL because they have already rebranded that link, they can contact Customer Care to request it again.  

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  • Project Manager that wants to lock in time estimate with a signed contract

    - by sunpech
    At a previous employment, a project manager (PM) wasn't satisfied with the delivery time of the code on a project I was on. I was told by my project lead that that the PM was considering having me sign a contract to lock-in my time estimates I gave for tasks and delivery dates. The situation on the project was that we were working with new technologies, codebase, coding standards, and very prone-to-change requirements. I was learning new things and applying them the best I could on requirements that kept on changing. The requirements throughout the iterations grew by 2-3 times, with my estimate-to-complete growing by roughly 5-8 times. The only things that didn't change were the estimates and delivery dates. Yes, I did end up missing most deadlines. And I was working on some very new technologies that no one else on the entire development team could really help out on because they wouldn't be familiar with it. At least not easily. It seemed to me then, that the PM wanted his numbers to add up-- and thus wanted me to sign a contract to "ensure" that I would always deliver working code on time. I suppose with a signed contract the PM could use it against me if I couldn't deliver on time. I believe what happened next was that other project managers and/or project leads defended me, and didn't let this happen. My question is, should this raise a red flag about the manager? Is it common practice for a manager to lock-in time estimates of a software developer with a signed contract? Or in this case, try to. Please note, I was a full time employee, not an independent consultant. Update: I want to add that I did give new estimates weekly, but it seems the original estimates and delivery dates were what the PM was fixated on.

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  • A quick note about the end of SQL Server 2005 mainstream support

    - by AaronBertrand
    In a previous blog post about Service Pack 4 , I said the following: "...from this point forward all you're likely to see are cumulative updates to the SP3 and SP4 branches and, roughly a year from today, mainstream support will only need to maintain the SP4 branch. You can read more about this in the following blog post from the CSS blog: Mainstream vs Extended Support and SQL Server 2005 SP4: Can someone explain all of this? " In that post, I focused on these words in the product lifecycle chart:...(read more)

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  • Reminder: Premier Support for 10gR2 10.2.0.4 Database ends July 2010

    - by Steven Chan
    Regular readers know that Premier Support for the Oracle 10gR2 Database ends in July 2010, a scant few months from now.  What does that mean for E-Business Suite environments running on this database?The Oracle E-Business Suite is comprised of products like Financials, Supply Chain, Procurement, and so on.  Support windows for the E-Business Suite and these associated applications products are listed here:Oracle Lifetime Support > "Lifetime Support Policy: Oracle Applications" (PDF)The Oracle E-Business Suite can run on a variety of database releases, including 10gR2, 11gR1, and 11gR2.  Support windows for database releases are listed here:Oracle Lifetime Support > "Lifetime Support Policy: Oracle Technology Products" (PDF)Looking at those two documents together, you'll see that:Premier Support for Oracle E-Business Suite Release 11i ends on November 30, 2010Premier Support for Oracle E-Business Suite Release 12 ends on January 31, 2012Premier Support for Oracle E-Business Suite Release 12.1 ends on May 31, 2014Premier Support for Oracle Database 10.2 (a.k.a. 10gR2) ends on July 31, 2010[Note: These are the Premier Support dates as of today.  If you've arrived at this article in the future via a search engine, you must check the latest dates in the Lifetime Support Policy documents above; these dates are subject to change.]It's a bit hard to read, thanks to the layout restrictions of this blog, but the following diagram shows the Premier and Extended Support windows for the last four major database releases certified with Apps 11i:Do the EBS Premier Support dates trump the 10gR2 DB date?No.  Each of the support policies apply individually to your combined EBS + DB configuration.  The support dates for a given EBS release don't override the Database support policy.

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  • WCI Analytics Installation / Configuration Support Webinar

    - by brian.harrison
    Based on the success of the OAM / WCI integration webinar, the second in our series of Technical Support "brown bag" webinars will be delivered on Tuesday, March 30 at 8AM Pacific Daylight Time. Please review the details below, if you would like to attend the webinar, please take a moment to send an email to the address provided for registration and you will be enrolled in the meeting. What are the best practices for installing and configuring Analytics for the WebCenter Interaction (formerly "ALUI") Portal Application? What are some of the most common failures that occur in this implementation and what can be done to correct these common issues? What are the most common reasons for the tables to be "empty" when I try to produce utilization reports? These are just some of the main areas that will be covered in this one hour webinar which will demonstrate the WCI Analytics installation and configuration in action. Our demonstration will focus on areas where Technical Support sees the largest numbers of customer questions become support incidents in an effort to help avoid the need to create an incident to get the implementation working properly in the customer environment. We will demonstrate the most recent version of WCI Analytics (10.3.0.1) for this presentation, but naturally specific issues known to specific versions will be covered as well. Please join us for what we know will be a valuable and relevant learning session. If you would like to attend this session please send an email to [email protected] indicating your interest, and we will respond to you with a meeting invitation including all of the required access information.

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  • Scheme of work contract

    - by Tommy
    I'm in the process of setting up a (one man) company and got to a item on my list "contracts and insurance". I will primary be offering custom software development but may also offer some "open source solutions", install, configure / manage e.t.c. I'm not sure how to approach a contract with a potential customer. I want to be flexible and offer the customer rights over the product (when not using open source of course) but I obviously want / need to be able to reuse code, already written and any future work. Is this possible or is it just something that people do but strictly they shouldn't? Is there a standard freelancing / contacting developer agreement? Going to a lawyer I'm sure is an answer but a very expensive one! If not do you end up with a fresh contract with each job / client and lots of trips to solicitors?

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  • *New Movie* featuring AutoVue value in Primavera Contract Management

    - by prasenjit.niyogi(at)oracle.com
    With the Oscar season approaching fast, one movie that you woudn't want to miss is the latest release from our post-production studios. Check out the new demo movie featuring the joint value of AutoVue's enterprise visualization within Primavera Contract Management. Please feel free share it with your partners, customers and prosepects. The video can be found on O.com (here), or on AutoVue's YouTube channel (here) or by simply clicking on the image below

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  • Valid reason for employer to breach freelance contract

    - by Costas
    Please don't close this as offtopic. According to the FAQ I can post programming related questions. I was working on a project and when it was half way completed (1 weeks work), the employer backs out and refuses to pay me. Shortly before this he was being very rude. He was having problems configuring the server and he told me it was my fault and that I had to fix it. After I spent several hours trying to figure out the problem, it turned out to be his fault. After this when I put the code on the server. He found 1 bug that I had missed. He freaked out, accused me of being a bad programmer and told me that the code was shit and that he couldn't use it. He said that if there is a bug in the code, that means the code is bad and he can't use it. He would have to throw the code away and hire someone else. His kept reiterating his argument: "why should I pay for code that I can't use". And I kept telling him the code was fine and urged him to have another programmer give him a second opinion. But he would have none of that. He said he would compensate me for my troubles by paying me 250$. Then he changes his mind and lowers that to 200$. Then a third time he changes his mind and says he doesn't want to compensate me at all. I'm left frustrated because besides being rude, he did not at any time tell me he was unhappy with the work that I was doing. So my question is; Is the above a valid reason to back out of a verbal contract in your opinion?

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  • Reminder: Premier Support for EBS 11i ends November 2010

    - by Steven Chan
    Apps sysadmins are going to have a busy year.  If you're still running your E-Business Suite environment on the 10gR2 database, I hope that you're aware that Premier Support for 10.2 ends in July 2010.  But if you're still on Oracle E-Business Suite Release 11i version 11.5.10, the impending end of Premier Support this year on November 30, 2010 is even more important.  Support windows for Oracle E-Business Suite are listed here:Oracle Lifetime Support > "Lifetime Support Policy: Oracle Applications" (PDF)Premier Support runs for five years from a product's first release.  In the case of Oracle E-Business Suite Release 11.5.10, that window was increased to six years in recognition of the challenges that some of you face in justifying major upgrades in today's economy. Here's a graphical summary of the EBS 11.5.10's support stages:First year of Extended Support fees for EBS 11.5.10 waivedRegular readers may recall that fees for the first year of Extended Support for EBS 11.5.10 are waived.  There is nothing that customers need to do to remain fully supported other than keep your support contracts current.  Higher fees for Extended Support will start December 1, 2011 for most platforms.  This is formally documented here:Technical Support Policies > "Oracle's Technical Support Policies" (PDF)

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  • Compensation advice on overseas contract with former employer [closed]

    - by user64248
    I work as a full time developer in the US. My previous employer from 3 years ago has sold a large startup project in Russia for next month, however their three and only senior developers have recently resigned. I still have somewhat intricate knowledge of the software to be installed since I was the original author, so my former employer, in somewhat of a panic, has asked if I can take two weeks vacation from my current job to fly to Russia and lead the startup. Logistically, I can do this and my current employer agreed without issue. Said former employer is very small and hasn't hired contractors before, and I haven't contracted either. The company simply asked my what my salary requirements are. I had, and still have, a great professional relationship with the owners. I feel like I'm doing this as a favor in a way. Payment is guaranteed, but I have no idea what I should bill for overseas work. If it matters, I was paid around 110k at the former employer. Just looking for some advice. There are many contracting salary threads here, but I feel that the overseas work throws a twist in things. Thank you!

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  • Reasonable expectation to support new Operating Systems?

    - by Neil N
    My company has a desktop app originally developed for Windows XP. The original programmer has since been fired (fired with extreme prejudice I might add). I have fixed the app various times but overall try to avoid it, it is a mess and the only real way to fix it is to completely rewrite it, which could take a year. We have been trying to "forget" about this app, and instead steer clients towards our web version, which is more up to date, easier to maintain, easier to extend, and WAY easier to support. Most clients agree, the web version is just better all around. However we have one client that insists on using the desktop app. The app required a little duct tape to get working on Vista, but now completely breaks on Windows 7. I'm not even sure WHAT all the fixes are to get it working on Win7 (the current time estimate stands at "miracle") but after both installing the RELEASE build, and running the DEBUG build from Visual Studio, the app has errors on nearly every user action, and from what I can see from a high level test run, none of them are related. Since Windows 7 did not exist when this app was developed, is my company really expected to make all the required changes to make it function as "smoothly" as it did on XP?

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  • With a small development team, how do you organize second-level support?

    - by Lenny222
    Say, you have a team of 5 developers and your inhouse customers demand a reasonable support availability of say 5 days a week, 9am-6pm. I can imagine the following scenarios: the customers approach the same guy, every time. Downside: single point of failure, if the guy is unavailable. each developer is assigned one week of support duty. Downside: how to you distribute the work evenly in times of planned (vacation) and unplanned (sickness) unavailability? each developer is assigned one day of support duty. Downside: similar to above, but not as bad. a randomly picked developer handles the support request. Downside: maybe not fair, see above. What is your experience?

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  • SUNsetting of legacy support apps to My Oracle Support

    - by chris.warticki
    Prepare for the upcoming retirement of Member Support Center, SunSolve and others.  December 10-12 will be the migration weekend to My Oracle Support.  The number one call to action to ensure continuous support is to register for My Oracle Support today.  There are still many opportunities to attend one of the remaining live sessions that the Customer Support Education team is leading.  Please join the discussion on the Support Training Community or Using My Oracle Support Community.   Register for any of the 80+ Global Sessions for Customers Welcome—SUN Customers and Partners Transition to My Oracle Support FAQ for Legacy Sun Customers   Escalation Instructions Network of Oracle Resources -Chris Warticki twittering @cwarticki Join one of the Twibes - http://twibes.com/MyOracleSupport or http://twibes.com/OracleSupport

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  • Frequently Asked Questions about Latest EBS Support Changes

    - by Steven Chan (Oracle Development)
    Two important changes to the Oracle Lifetime Support policies for Oracle E-Business Suite were announced at OpenWorld.  These changes affect EBS Releases 11i and 12.1. The changes are detailed in this My Oracle Support document: E-Business Suite 11.5.10 Sustaining Support Exception & 12.1 Extended Support Now to Dec. 2018 (Note 1495337.1) A new document answering the top Frequently Asked Questions about these support changes is now available: E-Business Suite Releases - Support Policy FAQ (Note 1494891.1) Questions answered in this new FAQ include: Why is Oracle providing an exception for Severity 1 Production Support for the first year of Sustaining Support for EBS 11.5.10? Will customers need to purchase an additional contract for the 11.5.10 Exception to Sustaining Support? What defines Severity 1 Production Support in the 11.5.10 Exception to Sustaining Support? What are the differences in the Lifetime Support Policy feature benefits from Extended Support to the Severity 1 Production Support in the 11.5.10 Exception to Sustaining Support? More questions about US 1099, Payroll legislative updates, security patches, and more 1. Changes for EBS 11i Sustaining Support The first change is that  we will be providing an exception for the first 13 months of Sustaining Support on Oracle E-Business Suite Release 11.5.10 (11i10), valid from December 1, 2013 – December 31, 2014. This exception support will be comprised of three components: New fixes for Severity 1 production issues United States Form 1099 2013 year-end updates Payroll regulatory updates for the United States, Canada, United Kingdom, and Australia for fiscal years ending in 2014 Customers environments must have the minimum baseline patches (or above) for new Severity 1 production bug fixes as documented here: Patch Requirements for Extended Support of Oracle E-Business Suite Release 11.5.10 (Note 883202.1) 2. Changes for EBS 12.1 Extended Support More time:  Extended Support period for E-Business Suite Release 12.1 has been extended by nineteen months through December, 2018. Customers with an active Oracle Premier Support for Software contract will automatically be entitled to Extended Support for E-Business Suite 12.1. Fees waived:  Uplift fees are waived for all years of Extended Support (June, 2014 – December. 2018) for customers with an active Oracle Premier Support for Software contract. During this period, customers will receive all of the components of Extended Support at no additional cost other than their fees for Software Update License & Support. Where can I learn more? There are two interlocking policies that affect the E-Business Suite:  Oracle's Lifetime Support policies for each EBS release (timelines which were updated by this announcement), and the Error Correction Support policies (which state the minimum baselines for new patches). For more information about how these policies interact, see: Understanding Support Windows for E-Business Suite Releases What about E-Business Suite technology stack components?Things get more complicated when one considers individual techstack components such as Oracle Forms or the Oracle Database.  To learn more about the interlocking EBS+techstack component support windows, see these two articles: On Apps Tier Patching and Support: A Primer for E-Business Suite Users On Database Patching and Support: A Primer for E-Business Suite Users Related Articles Extended Support Fees Waived for E-Business Suite 11i and 12.0 EBS 12.0 Minimum Requirements for Extended Support Finalized

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  • Vorsprung für Partner – auch beim Support

    - by Alliances & Channels Redaktion
    Solider Support ist für Oracle eine Selbstverständlichkeit, das ist nichts Neues. Aber wussten Sie auch, dass Oracle Support für Partner besondere Konditionen und Tools anbietet? Der Weg dorthin ist ganz einfach: Loggen Sie sich in das OPN-Portal ein. Über den Klickpfad „Partner with Oracle“, „Get startet“, „Levels and Benefits“ und „View all benefits“ gelangen Sie zu einer Übersicht, welches Level welche Support Benefits mit sich bringt. Als Partner erhalten Sie eine eigene Oracle Partner SI Nummer, sprich einen Support Identifier, der den Zugriff auf die Wissensdatenbank, technische Unterlagen, den Patch Download Bereich und verschiedene Communities im Support Portal „My Oracle Support“ eröffnet. Zudem haben Sie selbstverständlich die Möglichkeit, Service Request (SR) Pakete zu kaufen. Je nach Partner Level verfügen Sie über eine bestimmte Menge an freien Service Requests. Deren Zahl können Sie mit jeder weiteren Spezialisierung vermehren. Und: Beim Support-Einkauf für den Eigenbedarf erhalten unsere Partner einen Preisnachlass. Ein Blick ins OPN-Portal lohnt sich also auch in Support-Fragen!

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  • Buy iPhone 4 Without Contract: $599 (AT&T) and $699 (Verizon)

    - by Gopinath
    Purchasing iPhone without a contract is a good option when you are planning to gift it to someone or going to use it outside US. Both AT&T and Verizon lets you iPhone 4 without a contract but this information is buried deep under blurred text in FAQs and agreements.  Here is the pricing information of AT&T and Verizon iPhone 4 without contract AT&T iPhone 4 16 GB without contract – $599.99 AT&T iPhone 4 32 GB without contract – $699.99 Verizon iPhone 4 16 GB without contract – $649.99 Verizon iPhone 4 32 GB without contract – $749.99 This information is seen on the bottom of Apple’s iPhone purchase page and on Verizon’s frequently asked questions about the iPhone 4 page. Screenshots embedded below I live in India and I’m happy to know the price at which  I can buy an authentic iPhone 4 without contract . Now I can ask my friends to gift an iPhone 4 for me iphone cc image credit: flickr/williamhook This article titled,Buy iPhone 4 Without Contract: $599 (AT&T) and $699 (Verizon), was originally published at Tech Dreams. Grab our rss feed or fan us on Facebook to get updates from us.

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  • EBS 12.0 Minimum Requirements for Extended Support Finalized

    - by Steven Chan
    Oracle E-Business Suite Release 12.0 will transition from Premier Support to Extended Support on February 1, 2012.  New EBS 12.0 patches will be created and tested during Extended Support against the minimum patching baseline documented in our E-Business Suite Error Correction Support Policy (Note 1195034.1).These new technical requirements have now been finalized.  To be eligible for Extended Support, all EBS 12.0 customers must apply the EBS 12.0.6 Release Update Pack, technology stack infrastructure updates, and updates for EBS products if they're shared or fully-installed.  The complete set of minimum EBS 12.0 baseline requirements are listed here:E-Business Suite Error Correction Support Policy (Note 1195034.1)

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  • Live Support Webinar for Oracle Primavera Customers

    - by karl.prutzer
    Hi all, Our Customer Support team is hosting another Live Support Webinar for Oracle Primavera customers scheduled for May 6, 2010 at 11am Eastern Time. The webinar covers the following topics. Best Practices when submitting an SR My Oracle Support Overview Support Resources - lifetime support policy, My Oracle Support Speed training resources, etc. Both the conference key for the web conference and the audio passcode for the call is... Primavera Audio Conference Details Toll Free dial in number = 1.877.808.5067 International Toll dial in number = 1.706.902.0289 Web conference link https://strtc.oracle.com/imtapp/app/sch_mtg_details.uix?mID=6761278

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  • On contract work, obligations to said contract, and looking out for yourself…

    - by jlnorsworthy
    Without boring you all with details, my last two contract assignments were cut short; I was given 3 days notice on one, and 4 weeks notice on the other. Neither of these were due to performance – they both basically came down budget issues. On my second contract, I got the feeling that I may not have been a great place to stay for the duration of my contract. Because of money/time spent getting me in the door, and the possible negative effect of my employer/recruiter, I decided to stay at least for a few months (and start looking several weeks before the end of my supposedly “extendable” contract). These experiences have left me a little wary of contract work. It seems that if I land a bad contract, that my recruiter would take a hit (reputation or otherwise) if I quickly found another job. But on the other hand, the client company won’t think twice of ending the contract early for any reason. I know that the counter argument to this is “maybe your recruiter shouldn’t have put you into a crappy assignment”… either way, it seems that since I am relying on him to provide me with work, that I should try to not damage his reputation with client companies. I’m basically brand new to contracting (these were my first two contracts) so these concerns are new to me. TLDR: Is contract work, by its very nature, largely unstable? Am I worried too much about my recruiter? Should I be quicker to start looking for a new job even after just weeks at a new company (when the environment seems unstable)? If so, do I look through my recruiter or just find another position by any means necessary?

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  • Letölthetoek a Support szemináriumok anyagai

    - by user552636
    Nézzen be és tájékozódjon! Support szemináriumok minden hónap elso szerdáján 9:00 órától 11:00 óráig az Oracle Hungary irodában (1095 Budapest, Lechner Ödön fasor 7. II. em.)  A szeminárium sorozat havi aktuális témája megtekintheto a My Oracle support (https://support.oracle.com) 1475680.1 cikkében.  Örömmel jelzem, hogy immár letölthetoek a korábbi szemináriumok anyagai, és természetesen elérhetové tesszük majd az újabb prezentációkat is:  Oracle Support szemináriumok anyagai – Letöltés Köszönjük érdeklodését a “Nézzen be és tájékozódjon!”  Support szemináriumokon bemutatott eloadások iránt. LETÖLTÉSEK Esemény - Dátum Eloadás címe Eloadó Eloadás anyagának mérete Nézzen be és tájékozódjon 2013. Június 5. Hibabejelentés lépésrol lépésre Gruhala Izabella 3.72 MB Nézzen be és tájékozódjon 2013. Május 8. Proaktív támogatás a Premier Support-tal Izabella Gruhala 4.95 MB HOUG 2013. Április 8. Az Oracle támogatás szabályrendszere Martonfalvi Adrienn Megyesi Balázs 933 KB HOUG  2013. Április 8. Hatékony együttmuködés a Support-tal Gruhala Izabella 5.26 MB HOUG  2013. Április 8. Oracle Auto Service Request Miklecz Szabolcs 494 KB HOUG  2013. Április 8. Oracle Konfiguráció Kezelo Gruhala Izabella 1.22 MB HOUG  2013. Április 8. „A Végtelenbe és tovább… “ Oracle Platinum Services Fodor László 2.85 MB Nézzen be és tájékozódjon  2012. November 7. Migrációs szabályok Zelenyánszki Andrea 380 KB Nézzen be és tájékozódjon 2012. Október 1. Oracle licencelés alapfokon Zelenyánszki Andrea 258 KB

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  • Is there an official Ubuntu free support team?

    - by João Pinto
    I have found that there is an "Ubuntu Support Team" at https://launchpad.net/~ubuntu-helpteam but I am not sure it's official or active. Please note that I am not referring to bug fixing support, I am referring to the broader OS support, with people available to engage users needing support with a problem and drive it to a proper resolution. Is there an official team for this purpose with a clear scope and activity plan ?

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  • When runs a product out of support?

    That is a question I get regularly from customers. Microsoft has a great site where you can find that information. Unfortunately this site is not easy to find, and a lot of people are not aware of this site. A good reason to promote it a little. So if you ever get a question on this topic, go to http://support.microsoft.com/lifecycle/search/Default.aspx. At that site, you can find also the details of the policy Microsoft Support Lifecycle Policy The Microsoft Support Lifecycle policy took effect in October 2002, and applies to most products currently available through retail purchase or volume licensing and most future release products. Through the policy, Microsoft will offer a minimum of: 10 years of support (5 years Mainstream Support and 5 years Extended Support) at the supported service pack level for Business and Developer products 5 years Mainstream Support at the supported service pack level for Consumer/Hardware/Multimedia products 3 years of Mainstream Support for products that are annually released (for example, Money, Encarta, Picture It!, and Streets & Trips) Phases of the Support Lifecycle Mainstream Support Mainstream Support is the first phase of the product support lifecycle. At the supported service pack level, Mainstream Support includes: Incident support (no-charge incident support, paid incident support, support charged on an hourly basis, support for warranty claims) Security update support The ability to request non-security hotfixes Please note: Enrollment in a maintenance program may be required to receive these benefits for certain products Extended Support The Extended Support phase follows Mainstream Support for Business and Developer products. At the supported service pack level, Extended Support includes: Paid support Security update support at no additional cost Non-security related hotfix support requires a separate Extended Hotfix Support Agreement to be purchased (per-fix fees also apply) Please note: Microsoft will not accept requests for warranty support, design changes, or new features during the Extended Support phase Extended Support is not available for Consumer, Hardware, or Multimedia products Enrollment in a maintenance program may be required to receive these benefits for certain products Self-Help Online Support Self-Help Online Support is available throughout a product's lifecycle and for a minimum of 12 months after the product reaches the end of its support. Microsoft online Knowledge Base articles, FAQs, troubleshooting tools, and other resources, are provided to help customers resolve common issues. Please note: Enrollment in a maintenance program may be required to receive these benefits for certain products (source: http://support.microsoft.com/lifecycle/#tab1)

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  • Why is design by contract considered an alternative to the pseudo programming process?

    - by zoopp
    Right now I'm reading Code Complete by Steve McConnell and in chapter 9 he talks about the Pseudo Programming Process (PPP). From what I've understood, the PPP is a way of programming in which the programmer first writes the pseudo code for the routine he's working on, then refines it up to the point where pretty much each pseudo code line can be implemented in 1-3 lines of code, then writes the code in the designated programming language and finally the pseudo code is saved as comments for the purpose of documenting the routine. In chapter 9.4 the author mentions alternatives to the PPP, one of which is 'design by contract'. In design by contract you basically assert preconditions and postconditions of each routine. Now why would that be considered an alternative? To me it seems obvious that I should use both techniques at the same time and not chose one over the other.

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