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  • Announcing the MOS WCI "Community"

    - by brian.harrison
    The WCI Technical Support team are please to announce the launch of the long awaited WCI Support Community on My Oracle Support (MOS) "Community". Users can navigate to this "first stop" for WebCenter Interaction information by logging on to following this link: WCI Community (Note that this requires a valid login credential to the My Oracle Support tool). In this community you'll find a product related discussion forum moderated by Oracle WebCenter Interaction support engineers, recommended tips and tricks, links to knowledge base articles and best practices for setting up and administering up your environment. We hope you'll take a minute to have a look through the community. If you have a question about WebCenter Interaction, a comment or a suggestion regarding the content, please feel free to post it to the forum and someone will respond to your request. Think of the forum here as another method to communicate directly with the WCI Technical Support team for questions and answers to simple WCI support topics. The forum is moderated by WCI Technical Support engineers directly and we hope it will help you avoid the need to log support incidents for less complex support related questions. We encourage all of our customers, both internal and external, to participate in the forums discussions, sharing information, knowledge, best practices and in the effort to help us build a vital and vibrant "home base" for WCI users on the My Oracle Support tool. Thank you for visiting! The WebCenter Interaction Support Community Moderator Team

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  • I'm 15 years old. What would you recommend for resources?

    - by JacKeown
    Hi. I'm a 15 year old kid who seems to excel in all of his classes, likes talking in 3rd person, and wants to learn more about programming and a little about html/php stuff. I already know a little python and I'm hoping to eventually learn Java/Javascript and C. I've been looking around and I've found some online lectures like this and some other tutorials that are so mind numbingly boring and difficult to understand...I was wondering if any of you knew of any good books or other resources that would actually teach me everything I'd need to know incrementally... Thanks in advance!

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  • Here's your chance: MOS Feedback Sessions @OOW

    - by cwarticki
    Bring your questions, comments, concerns, opinions, recommendations, enhancement requests and any emotional outbursts!   As I travel the world and speak to thousands of customers, I receive plenty of feedback about My Oracle support.  Come hear directly from the source. Meet Dennis Reno, VP of Customer Portal Experience. The Customer Portal Experience team will host a My Oracle Support Tips and Techniques session and three roundtable feedback sessions at this year’s Oracle OpenWorld. The sessions will include a Hardware Support component, as well as best practices that are sure to benefit all My Oracle Support users. The events planned will give our users the opportunity to learn more about how the My Oracle Support customer portal adds value to the support process and to their business needs. The roundtable feedback sessions will allow customers to meet, give feedback, and share their experiences directly with the team responsible for the customer portal experience. Date Time (PT) Session Name Mon, Oct 1 01:45 PM My Oracle Support: Tips and Techniques for Getting the Best Hardware Support Possible (Session #CON9745) Tue, Oct 2 11:00 AM Roundtable - My Oracle Support General Feedback Wed, Oct 3 11:00 AM Roundtable - My Oracle Support Community Feedback Thr, Oct 4 11:00 AM Roundtable - My Oracle Support General Feedback Customers can find more information, including specific details about how to attend, by accessing My Oracle Support at OpenWorld (Article ID 1484508.1). Enjoy OpenWorld everyone! -Chris Warticki Global Customer Management

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  • Telecomunication SID model and resources [on hold]

    - by andygluk
    There is a SID model well-known in telecom industry. Following this model you define resources as resources owned by your enterprise, and then you build resource-oriented services on top of it and then customer-oriented services and so on... So everything is based on enterprise-owned resources, which you have to identify first. What I am looking for and what I am asking is some alternative to this model, build not on enterprise-owned resources, but on resources sell by enterprise. Say, you are selling licenses for using your products. So instead of building model on top of enterprise resources you may be interested to build it on top of licenses you are selling.

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  • Using embedded resources in Silverlight (4) - other cultures not being compiled

    - by Andrei Rinea
    I am having a bit of a hard time providing localized strings for the UI in a small Silverlight 4 application. Basically I've put a folder "Resources" and placed two resource files in it : Statuses.resx Statuses.ro.resx I do have an enum Statuses : public enum Statuses { None, Working } and a convertor : public class StatusToMessage : IValueConverter { public object Convert(object value, Type targetType, object parameter, CultureInfo culture) { if (!Enum.IsDefined(typeof(Status), value)) { throw new ArgumentOutOfRangeException("value"); } var x = Statuses.None; return Statuses.ResourceManager.GetString(((Status)value).ToString(), Thread.CurrentThread.CurrentUICulture); } public object ConvertBack(object value, Type targetType, object parameter, CultureInfo culture) { throw new NotImplementedException(); } } in the view I have a textblock : <TextBlock Grid.Column="3" Text="{Binding Status, Converter={StaticResource StatusToMessage}}" /> Upon view rendering the converter is called but no matter what the Thread.CurrentThread.CurrentUICulture is set it always returns the default culture value. Upon further inspection I took apart the XAP resulted file, taken the resulted DLL file to Reflector and inspected the embedded resources. It only contains the default resource!! Going back to the two resource files I am now inspecting their properties : Build action : Embedded Resource Copy to output directory : Do not copy Custom tool : ResXFileCodeGenerator Custom tool namespace : [empty] Both resource (.resx) files have these settings. The .Designer.cs resulted files are as follows : Statuses.Designer.cs : //------------------------------------------------------------------------------ // <auto-generated> // This code was generated by a tool. // Runtime Version:4.0.30319.1 // // Changes to this file may cause incorrect behavior and will be lost if // the code is regenerated. // </auto-generated> //------------------------------------------------------------------------------ namespace SilverlightApplication5.Resources { using System; /// <summary> /// A strongly-typed resource class, for looking up localized strings, etc. /// </summary> // This class was auto-generated by the StronglyTypedResourceBuilder // class via a tool like ResGen or Visual Studio. // To add or remove a member, edit your .ResX file then rerun ResGen // with the /str option, or rebuild your VS project. [global::System.CodeDom.Compiler.GeneratedCodeAttribute("System.Resources.Tools.StronglyTypedResourceBuilder", "4.0.0.0")] [global::System.Diagnostics.DebuggerNonUserCodeAttribute()] [global::System.Runtime.CompilerServices.CompilerGeneratedAttribute()] internal class Statuses { // ... yadda-yadda Statuses.ro.Designer.cs [empty] I've taken both files and put them in a console application and they behave as expected in it, not like in this silverlight application. What is wrong?

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  • Read Resources from a dll

    - by Ramiz Uddin
    Hi, I've two VB7 projects - one is console project and another is winform project. In console project, I've defined some strings in the project resources (project properties Resources tab). I build that console project and get the dll from debug folder and added up as a reference in my winforms project. Now, I need to read those strings from the referenced dll. How? Thanks.

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  • In App Purchase Resources Security.

    - by jAmi
    Hi I am setting up in app purchase where user can buy different Sounds. Once bought, he can play those sounds in the App. The Sound files are all present in my Resources Folder and I just keep a record(in a plist) of the files that have been purchased. No If I right click on the IAP file and see its content I can see the Resources, hence any one can have those sounds without actually buying them. Is there a protected Bundle or something?

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  • Release resources in .Net C#

    - by zaidwaqi
    Hi, I'm new to C# and .NET, ,and have been reading around about it. I need to know why and when do I need to release resources? Doesn't the garbage collector take care of everything? When do I need to implement IDisposable, and how is it different from destructor in C++? Also, if my program is rather small i.e. a screensaver, do I need to care about releasing resources? Thanks.

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  • Accessing JAR resources

    - by Pablo Fernandez
    I have a jar file with resources (mainly configuration for caches, logging, etc) that I want to distribute. I'm having a problem with the relative paths for those resources, so I did what I've found in another stackoverflow question, which said that this was a valid way: ClassInTheSamePackageOfTheResource.class.getResourceAsStream('resource.xml'); Sadly this does not work. Any ideas? Thanks! PS: Obviously I cannot use absolute paths, and I'd like to avoid environment variables if possible

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  • General purpose ticketing/tech support system [closed]

    - by crazybyte
    Possible Duplicate: What’s your favorite ticketing system? I was wondering if somebody could recommend me a very user friendly or simple general purpose ticketing/tech support system. I need something that is web based, preferably open-sourced/free software implemented using PHP, Ruby, Ruby on Rails or Java (as back end) with MySQL or PostgreSQL as database engine. I need something that is not development management oriented or project management oriented like Eventum or similar (random example), something to which the user can connect open a tech support request and be able to follow it until is solved or dropped.I need it to be open-sourced to be able to modify it if there is a need or extend it. I tried a number of such systems available and I found that osTicket or eTicket is something that it's close to what I need, but the code is somewhat flaky and some of the features are working badly or behaving strangely. Any thoughts/advice where to find something similar? Thanks!

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  • OpenGL support no longer available

    - by Aznfin
    I've been using OpenGL hardware acceleration in programs such as Adobe Photoshop CS4 and Adobe After Effects CS4. I've noticed that recently the options for OpenGL previews are disabled because my graphics card seems to not support OpenGL. But that doesn't make any sense whatsoever. I know for a fact that my graphics card does have support for OpenGL and it worked before. I checked for driver updates just the other day. Anybody know what's going on? Info: Operating System: Windows 7 Home Premium 64-bit GPU: ATI Radeon HD 3200 Driver Packaging Version: 8.69-091211a-094296C-ATI Catalyst™ Version: 09.12 Provider: ATI Technologies Inc. 2D Driver Version: 8.01.01.994 2D Driver File Path: /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/CLASS /{4D36E968-E325-11CE-BFC1-08002BE10318}/0000 Direct3D Version: 8.14.10.0723 OpenGL Version: 6.14.10.9252 Catalyst™ Control Center Version: 2009.1211.1547.28237

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  • What has been your experience with paid support from Canonical ?

    - by gabkdlly
    I am considering buying "Ubuntu Desktop Support" from Canonical for 2 reasons: I have a couple of issues that I would like professional help with. ( Specifically a recurring kernel panic, and a slow wireless connection. ) I would like to lend a helping hand toward supporting Ubuntu financially. However, I am a bit worried that once I transfer the money, they will end up just referring me to the bug tracker on Launchpad. Also, free support options like this site have the pleasant property that they are open to the internet, meaning that if my issue gets fixed, it is more likely to help others with the same problem. What does paying for support from Canonical actually get you ?

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  • What kind of support does Canonical provide on a business level?

    - by blade19899
    I was wondering about the support for Ubuntu in general? If a (small/large)business is running Ubuntu, what type of issues does Canonical help out with? examples: if a business is running a windows app, via wine does canonical help out with that when a business is running software that is not installed via the software but via PPA(stable/beta) and or downloaded manually. Some examples apps libreoffice/handbrake/openshot etc... etc... does Canonical give support when those app have issues? when a business is trying to migrate from lotes notes/outlook to thunderbird? sorry if this is a bit vague, but i don't really know much about support... be as detailed possible! Thanks in advanced!!!

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  • Where can I find video resources of people programming?

    - by Corey
    This might be a strange question. I'm looking for videos of people actively coding something while explaining it. However, I don't want is a beginner video that delves into what variables and objects are. Nick Gravelyn's tile engine tutorial is a great example of what I'm looking for. (He actually used to host the full, unbroken video files in his site's archive, but I guess he took them down...) I tend to learn best by "action" examples; it's difficult for me to learn by reading through documentation and text tutorials, but if I see somebody actively doing a task, I can immediately register it and apply it myself. I'm hard-of-hearing, so I would really prefer that if the video has a lot of talking, it have captioning or subtitling of some sort, or at the very least, a transcript. The tile engine videos did not have captions, but the code he was writing was very self-documenting, so I understood it for the most part. I've gone through most of the relevant GoogleDevelopers and GoogleTechTalks videos on Youtube, so those need not apply. Are there any resources out there, or even websites dedicated to this kind of thing?

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  • Aliasing Resources (WPF)

    - by Noldorin
    I am trying to alias a resource in XAML, as follows: <UserControl.Resources> <StaticResourceExtension x:Key="newName" ResourceKey="oldName"/> </UserControl.Resources> oldName simply refers to a resource of type Image, defined in App.xaml. As far as I understand, this is the correct way to do this, and should work fine. However, the XAML code gives me the superbly unhelpful error: "The application XAML file failed to load. Fix errors in the application XAML before opening other XAML files." This appears when I hover over the StaticResourceExtension line in the code (which has a squiggly underline). Several other errors are generated in the actual Error List, but seem to be fairly irrelevant and nonsenical (such messages as "The name 'InitializeComponent' does not exist in the current context"), as they all disappear when the line is removed. I'm completely stumped here. Why is WPF complaining about this code? Any ideas as to a resolution please? Note: I'm using WPF in .NET 3.5 SP1. Update 1: I should clairfy that I do receive compiler errors (the aforementioned messages in the Error List), so it's not just a designer problem. Update 2: Here's the relevant code in full... In App.xaml (under Application.Resource): <Image x:Key="bulletArrowUp" Source="Images/Icons/bullet_arrow_up.png" Stretch="None"/> <Image x:Key="bulletArrowDown" Source="Images/Icons/bullet_arrow_down.png" Stretch="None"/> And in MyUserControl.xaml (under UserControl.Resources): <StaticResourceExtension x:Key="columnHeaderSortUpImage" ResourceKey="bulletArrowUp"/> <StaticResourceExtension x:Key="columnHeaderSortDownImage" ResourceKey="bulletArrowDown"/> These are the lines that generate the errors, of course.

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  • Destroying nested resources in restful way

    - by Alex
    I'm looking for help destroying a nested resource in Merb. My current method seems near correct, but the controller raise an InternalServerError during the destruction of the nested object. Here comes all the details concerning the request, don't hesitate to ask for more :) Thanks, Alex I'm trying to destroy a nested resources using the following route in router.resources :events, Orga::Events do |event| event.resources :locations, Orga::Locations end Which gives in jQuery request (delete_ method is a implementation of $.ajax with "DELETE"): $.delete_("/events/123/locations/456"); In the Location controller side, I've got: def delete(id) @location = Location.get(id) raise NotFound unless @location if @location.destroy redirect url(:orga_locations) else raise InternalServerError end end And the log: merb : worker (port 4000) ~ Routed to: {"format"=>nil, "event_id"=>"123", "action"=>"destroy", "id"=>"456", "controller"=>"letsmotiv/locations"} merb : worker (port 4000) ~ Params: {"format"=>nil, "event_id"=>"123", "action"=>"destroy", "id"=>"456", "controller"=>"letsmotiv/locations"} ~ (0.000025) SELECT `id`, `class_type`, `name`, `prefix`, `type`, `capacity`, `handicap`, `export_name` FROM `entities` WHERE (`class_type` IN ('Location') AND `id` = 456) ORDER BY `id` LIMIT 1 ~ (0.000014) SELECT `id`, `streetname`, `phone`, `lat`, `lng`, `country_region_city_id`, `location_id`, `organisation_id` FROM `country_region_city_addresses` WHERE `location_id` = 456 ORDER BY `id` LIMIT 1 merb : worker (port 4000) ~ Merb::ControllerExceptions::InternalServerError - (Merb::ControllerExceptions::InternalServerError)

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  • Concurrency and Coordination Runtime (CCR) Learning Resources

    - by Harry
    I have recently been learning the in's and out's of the Concurrency and Coordination Runtime (CCR). Finding good learning resources for this relatively new technology has been quite difficult. (A quick google search brings up "Creedence Clearwater Revival" as the top result!) Some of the resources I have found: Free e-book chapter from WROX on the Robotics Developer Studio Good Article/post on InfoQ Robotic's Member blog Very active MSDN CCR Forum - Got plenty of help from here! Great MSDN Magazine by Jeffrey Richter Official CCR User Guide - Didn't find this very helpful Great blogging series on CCR iodyner CCR Related Blog - Update: Moved to here Eight or so Videos on Channel9.msdn.com CCR Patterns page on MS Robotics Studio - I haven't read this yet 4 x CCR Questions on Stackoverflow - Most of the questions have been Mine! LOL CCR and DSS toolkit has now been released to MSDN Members Do you have any good learning resources for the CCR? I really hope that Microsoft will publish more material, so far it has been too Robotics specific. I believe that MS needs to acknowledge that most people are using the CCR in issolation from the DSS and Robotics Studio. Update The Mix 2010 conference had a presentation by Myspace about how they have used the CCR framework in their middle tier. They also open sourced the code base. MySpace DataRelay Mix Video Presentation

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  • DRYing up Rails Views with Nested Resources

    - by viatropos
    What is your solution to the problem if you have a model that is both not-nested and nested, such as products: a "Product" can belong_to say an "Event", and a Product can also just be independent. This means I can have routes like this: map.resources :products # /products map.resources :events do |event| event.resources :products # /events/1/products end How do you handle that in your views properly? Note: this is for an admin panel. I want to be able to have a "Create Event" page, with a side panel for creating tickets (Product), forms, and checking who's rsvp'd. So you'd click on the "Event Tickets" side panel button, and it'd take you to /events/my-new-event/tickets. But there's also a root "Products" tab for the admin panel, which could list tickets and other random products. The 'tickets' and 'products' views look 90% the same, but the tickets will have some info about the event it belongs to. It seems like I'd have to have views like this: products/index.haml products/show.haml events/products/index.haml events/products/show.haml But that doesn't seem DRY. Or I could have conditionals checking to see if the product had an Event (@product.event.nil?), but then the views would be hard to understand. How do you deal with these situations? Thanks so much.

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  • cocoa/c++ relative path to load resources

    - by moka
    Hi, I am currently working directly with cocoa for the first time, to built a screen saver. Now I came across a problem when trying to load resources from within the .saver bundle. I basically have a small c++ wrapper class to load .exr files using freeImage. That works as long as I use absoulte paths, but thats not very useful, is it? So basically I tried everything, putting the .exr file on the level of the .saver bundle itself, inside the bundles Resources folder and so on. Then I simply tried to load the .exr like this without success particleTex = [self loadExrTexture: "ball.exr"]; I also tried making it go to the .saver bundles location like this: particleTex = [self loadExrTexture: "../../../ball.exr"]; to maybe load the .exr from that location but without success. I then came across this: NSString * path = [[NSBundle mainBundle] pathForResource:@"ball" ofType:@"exr"]; const char * pChar = [path UTF8String]; which seems to be a common way to find resources in cocoa, but for some reason its emty in my case. any ideas about that? I really tried out anything that came to my mind without success so I would be glad about some input!

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  • Using Relative Paths to Load Resources in Cocoa/C++

    - by moka
    I am currently working directly with Cocoa for the first time to built a screen saver. Now I came across a problem when trying to load resources from within the .saver bundle. I basically have a small C++ wrapper class to load .exr files using freeImage. This works as long as I use absoulte paths, but that's not very useful, is it? So, basically, I tried everything: putting the .exr file at the level of the .saver bundle itself, inside the bundles Resources folder, and so on. Then I simply tried to load the .exr like this, but without success: particleTex = [self loadExrTexture:@"ball.exr"]; I also tried making it go to the .saver bundles location like this: particleTex = [self loadExrTexture:@"../../../ball.exr"]; ...to maybe load the .exr from that location, but without success. I then came across this: NSString * path = [[NSBundle mainBundle] pathForResource:@"ball" ofType:@"exr"]; const char * pChar = [path UTF8String]; ...which seems to be a common way to find resources in Cocoa, but for some reason it's empty in my case. Any ideas about that? I really tried out anything that came to my mind without success so I would be glad about some input!

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  • Dynamic Scoped Resources in WPF/XAML?

    - by firoso
    I have 2 Xaml files, one containing a DataTemplate which has a resource definition for an Image brush, and the other containing a content control which presents this DataTemplate. The data template is bound to a view model class. Everything seems to work EXCEPT the ImageBrush resource, which just shows up white... Any ideas? File 1: DataTemplate for ViewModel <ResourceDictionary xmlns="http://schemas.microsoft.com/winfx/2006/xaml/presentation" xmlns:x="http://schemas.microsoft.com/winfx/2006/xaml" xmlns:vm="clr-namespace:SEL.MfgTestDev.ESS.ViewModel" xmlns:d="http://schemas.microsoft.com/expression/blend/2008" xmlns:mc="http://schemas.openxmlformats.org/markup-compatibility/2006" mc:Ignorable="d"> <DataTemplate DataType="{x:Type vm:PresenterViewModel}"> <DataTemplate.Resources> <ImageBrush x:Key="PresenterTitleBarFillBrush" TileMode="Tile" Viewbox="{Binding Path=FillBrushDimensions, Mode=Default}" ViewboxUnits="Absolute" Viewport="{Binding Path=FillBrushPatternSize, Mode=Default}" ViewportUnits="Absolute" ImageSource="{Binding Path=FillImage, Mode=Default}"/> </DataTemplate.Resources> <Grid d:DesignWidth="1440" d:DesignHeight="900"> <Grid.ColumnDefinitions> <ColumnDefinition Width="*"/> <ColumnDefinition Width="192"/> </Grid.ColumnDefinitions> <Grid.RowDefinitions> <RowDefinition Height="120"/> <RowDefinition Height="*"/> </Grid.RowDefinitions> <DockPanel HorizontalAlignment="Stretch" Width="Auto" LastChildFill="True" Background="{x:Null}" Grid.ColumnSpan="2"> <Image Source="{Binding Path=ImageSource, Mode=Default}"/> <Rectangle Fill="{DynamicResource PresenterTitleBarFillBrush}"/> </DockPanel> </Grid> </DataTemplate> </ResourceDictionary> File 2: Main Window Class which instanciates the DataTemplate Via it's view model. <Window x:Class="SEL.MfgTestDev.ESS.ESSMainWindow" xmlns="http://schemas.microsoft.com/winfx/2006/xaml/presentation" xmlns:x="http://schemas.microsoft.com/winfx/2006/xaml" xmlns:vm="clr-namespace:SEL.MfgTestDev.ESS.ViewModel" Title="ESS Control Window" Height="900" Width="1440" WindowState="Maximized" WindowStyle="None" ResizeMode="NoResize" DataContext="{Binding}"> <Window.Resources> <ResourceDictionary Source="PresenterViewModel.xaml" /> </Window.Resources> <ContentControl> <ContentControl.Content> <vm:PresenterViewModel ImageSource="XAMLResources\SEL25YearsTitleBar.bmp" FillImage="XAMLResources\SEL25YearsFillPattern.bmp" FillBrushDimensions="0,0,5,110" FillBrushPatternSize="0,0,5,120"/> </ContentControl.Content> </ContentControl> </Window> And for the sake of completeness! The CodeBehind for the View Model using System; using System.Collections.Generic; using System.Text; using System.Windows; using System.Windows.Controls; using System.Windows.Data; using System.Windows.Documents; using System.Windows.Input; using System.Windows.Media; using System.Windows.Media.Imaging; using System.Windows.Shapes; namespace SEL.MfgTestDev.ESS.ViewModel { public class PresenterViewModel : ViewModelBase { public PresenterViewModel() { } //DataBindings private ImageSource _imageSource; public ImageSource ImageSource { get { return _imageSource; } set { if (_imageSource != value) { _imageSource = value; OnPropertyChanged("ImageSource"); } } } private Rect _fillBrushPatternSize; public Rect FillBrushPatternSize { get { return _fillBrushPatternSize; } set { if (_fillBrushPatternSize != value) { _fillBrushPatternSize = value; OnPropertyChanged("FillBrushPatternSize"); } } } private Rect _fillBrushDimensions; public Rect FillBrushDimensions { get { return _fillBrushDimensions; } set { if (_fillBrushDimensions != value) { _fillBrushDimensions = value; OnPropertyChanged("FillBrushDimensions"); } } } private ImageSource _fillImage; public ImageSource FillImage { get { return _fillImage; } set { if (_fillImage != value) { _fillImage = value; OnPropertyChanged("FillImage"); } } } } }

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  • Problem with routes in functional testing

    - by Wishmaster
    Hi, I'm making a simple test project to prepare myself for my test. I'm fairly new to nested resources, in my example I have a newsitem and each newsitem has comments. The routing looks like this: resources :comments resources :newsitems do resources :comments end I'm setting up the functional tests for comments at the moment and I ran into some problems. This will get the index of the comments of a newsitem. @newsitem is declared in the setup ofc. test "should get index" do get :index,:newsitem_id => @newsitem assert_response :success assert_not_nil assigns(:newsitem) end But the problem lays here, in the "should get new". test "should get new" do get new_newsitem_comment_path(@newsitem) assert_response :success end I'm getting the following error. ActionController::RoutingError: No route matches {:controller=>"comments", :action=>"/newsitems/1/comments/new"} But when I look into the routes table, I see this: new_newsitem_comment GET /newsitems/:newsitem_id/comments/new(.:format) {:action=>"new", :controller=>"comments"} Can't I use the name path or what I'm doing wrong here? Thanks in advance.

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  • Turning Google Apps mail inbox into Support Ticket System

    - by Saif Bechan
    I have an account at Google apps and most of my email is done trough Gmail. Now I just manually respond to support email. I was wondering if there is an easy way using filters and auto responders to create a support ticket system. I think something like this would be great, but is it possible: Gmail has to make a unique ID for every email that comes in. After that all the other incoming mails should be grouped using that unique ID and not grouped by email. Something like that, or are there things I am not taking into account. I really don't want to use separate software for this, because I think with some small configurations this can do the trick quite well. Or are there some free apps on the marketplace that do this already. I have searched for this but cannot find any. Sorry if this is not an SF question. I really didn't know which is the best fit for this question. This can be migrated to anywhere if someone things it would be answered better there.

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