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• OOW 12: Thank you Oracle WebCenter Partners!

  - by kellsey.ruppel

  Yesterday evening we were happy to participate in the Oracle WebCenter Customer Appreciation Event! Oracle WebCenter partners Fishbowl Solutions, Fujitsu, Keste, Mythics, Redstone Content Solutions, TEAM Informatics, and TekStream sponsored a reception at The Palace Hotel for Oracle WebCenter customers. This event provided an exclusive opportunity for customers to network with their peers and meet and talk with executives from Oracle WebCenter Product Management, Development, and Marketing along with Oracle’s premiere Oracle WebCenter partners.  Christian Finn, Sr. Director of Product Management for Oracle WebCenter and Bob Crossman, Vice President of Oracle WebCenter Sales welcomed attendees and thanked everyone for their continued support and partnership with Oracle WebCenter. We had a great turnout and enjoyed an evening of socializing and networking.    Thanks again Oracle WebCenter partners!

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• RIDC Accelerator for Portal

  - by Stefan Krantz

  What is RIDC?Remote IntraDoc Client is a Java enabled API that leverages simple transportation protocols like Socket, HTTP and JAX/WS to execute content service operations in WebCenter Content Server. Each operation by design in the Content Server will execute stateless and return a complete result of the request. Each request object simply specifies the in a Map format (key and value pairs) what service to call and what parameters settings to apply. The result responded with will be built on the same Map format (key and value pairs). The possibilities with RIDC is endless since you can consume any available service (even custom made ones), RIDC can be executed from any Java SE application that has any WebCenter Content Services needs. WebCenter Portal and the example Accelerator RIDC adapter frameworkWebCenter Portal currently integrates and leverages WebCenter Content Services to enable available use cases in the portal today, like Content Presenter and Doc Lib. However the current use cases only covers few of the scenarios that the Content Server has to offer, in addition to the existing use cases it is not rare that the customer requirements requires additional steps and functionality that is provided by WebCenter Content but not part of the use cases from the WebCenter Portal.The good news to this is RIDC, the second good news is that WebCenter Portal already leverages the RIDC and has a connection management framework in place. The million dollar question here is how can I leverage this infrastructure for my custom use cases. Oracle A-Team has during its interactions produced a accelerator adapter framework that will reuse and leverage the existing connections provisioned in the webcenter portal application (works for WebCenter Spaces as well), as well as a very comprehensive design patter to minimize the work involved when exposing functionality. Let me introduce the RIDCCommon framework for accelerating WebCenter Content consumption from WebCenter Portal including Spaces. How do I get started?Through a few easy steps you will be on your way, Extract the zip file RIDCCommon.zip to the WebCenter Portal Application file structure (PortalApp) Open you Portal Application in JDeveloper (PS4/PS5) select to open the project in your application - this will add the project as a member of the application Update the Portal project dependencies to include the new RIDCCommon project Make sure that you WebCenter Content Server connection is marked as primary (a checkbox at the top of the connection properties form) You should by this stage have a similar structure in your JDeveloper Application Project Portal Project PortalWebAssets Project RIDCCommon Since the API is coming with some example operations that has already been exposed as DataControl actions, if you open Data Controls accordion you should see following: How do I implement my own operation? Create a new Java Class in for example com.oracle.ateam.portal.ridc.operation call it (GetDocInfoOperation) Extend the abstract class com.oracle.ateam.portal.ridc.operation.RIDCAbstractOperation and implement the interface com.oracle.ateam.portal.ridc.operation.IRIDCOperation The only method you actually are required to implement is execute(RIDCManager, IdcClient, IdcContext) The best practice to set object references for the operation is through the Constructor, example below public GetDocInfoOperation(String dDocName)By leveraging the constructor you can easily force the implementing class to pass right information, you can also overload the Constructor with more or less parameters as required Implement the execute method, the work you supposed to execute here is creating a new request binder and retrieve a response binder with the information in the request binder.In this case the dDocName for which we want the DocInfo Secondly you have to process the response binder by extracting the information you need from the request and restore this information in a simple POJO Java BeanIn the example below we do this in private void processResult(DataBinder responseData) - the new SearchDataObject is a Member of the GetDocInfoOperation so we can return this from a access method. Since the RIDCCommon API leverage template pattern for the operations you are now required to add a method that will enable access to the result after the execution of the operationIn the example below we added the method public SearchDataObject getDataObject() - this method returns the pre processed SearchDataObject from the execute method  This is it, as you can see on the code below you do not need more than 32 lines of very simple code 1: public class GetDocInfoOperation extends RIDCAbstractOperation implements IRIDCOperation { 2: private static final String DOC_INFO_BY_NAME = "DOC_INFO_BY_NAME"; 3: private String dDocName = null; 4: private SearchDataObject sdo = null; 5: 6: public GetDocInfoOperation(String dDocName) { 7: super(); 8: this.dDocName = dDocName; 9: } 10:   11: public boolean execute(RIDCManager manager, IdcClient client, 12: IdcContext userContext) throws Exception { 13: DataBinder dataBinder = createNewRequestBinder(DOC_INFO_BY_NAME); 14: dataBinder.putLocal(DocumentAttributeDef.NAME.getName(), dDocName); 15: 16: DataBinder responseData = getResponseBinder(dataBinder); 17: processResult(responseData); 18: return true; 19: } 20: 21: private void processResult(DataBinder responseData) { 22: DataResultSet rs = responseData.getResultSet("DOC_INFO"); 23: for(DataObject dobj : rs.getRows()) { 24: this.sdo = new SearchDataObject(dobj); 25: } 26: super.setMessage(responseData.getLocal(ATTR_MESSAGE)); 27: } 28: 29: public SearchDataObject getDataObject() { 30: return this.sdo; 31: } 32: } How do I execute my operation? In the previous section we described how to create a operation, so by now you should be ready to execute the operation Step one either add a method to the class  com.oracle.ateam.portal.datacontrol.ContentServicesDC or a class of your own choiceRemember the RIDCManager is a very light object and can be created where needed Create a method signature look like this public SearchDataObject getDocInfo(String dDocName) throws Exception In the method body - create a new instance of GetDocInfoOperation and meet the constructor requirements by passing the dDocNameGetDocInfoOperation docInfo = new GetDocInfoOperation(dDocName) Execute the operation via the RIDCManager instance rMgr.executeOperation(docInfo) Return the result by accessing it from the executed operationreturn docInfo.getDataObject() 1: private RIDCManager rMgr = null; 2: private String lastOperationMessage = null; 3:   4: public ContentServicesDC() { 5: super(); 6: this.rMgr = new RIDCManager(); 7: } 8: .... 9: public SearchDataObject getDocInfo(String dDocName) throws Exception { 10: GetDocInfoOperation docInfo = new GetDocInfoOperation(dDocName); 11: boolean boolVal = rMgr.executeOperation(docInfo); 12: lastOperationMessage = docInfo.getMessage(); 13: return docInfo.getDataObject(); 14: }   Get the binaries! The enclosed code in a example that can be used as a reference on how to consume and leverage similar use cases, user has to guarantee appropriate quality and support.  Download link: https://blogs.oracle.com/ATEAM_WEBCENTER/resource/stefan.krantz/RIDCCommon.zip RIDC API Referencehttp://docs.oracle.com/cd/E23943_01/apirefs.1111/e17274/toc.htm

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• Hello World - My Name is Christian Finn and I'm a WebCenter Evangelist

  - by Michael Snow

  12.00 Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Cambria","serif"; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin;}  Good Morning World! I'd like to introduce a new member of the Oracle WebCenter Team, Christian Finn. We decided to let him do his own intros today. Look for his guest posts next week and he'll be a frequent contributor to WebCenter blog and voice of the community. Hello (Oracle) World! Hi everyone, my name is Christian Finn. It’s a coder’s tradition to have “hello world” be the first output from a new program or in a new language. While I have left my coding days far behind, it still seems fitting to start my new role here at Oracle by saying hello to all of you—our customers, partners and my colleagues. So by way of introduction, a little background about me. I am the new senior director for evangelism on the WebCenter product management team. Not only am I new to Oracle, but the evangelism team is also brand new. Our mission is to raise the profile of Oracle in all of the markets/conversations in which WebCenter competes—social business, collaboration, portals, Internet sites, and customer/audience engagement. This is all pretty familiar turf for me because, as some of you may know, until recently I was the director of product management at Microsoft for Microsoft SharePoint Server and several other SharePoint products. And prior to that, I held management roles at Microsoft in marketing, channels, learning, and enterprise sales. Before Microsoft, I got my start in the industry as a software trainer and Lotus Notes consultant. I am incredibly excited to be joining Oracle at this time because of the tremendous opportunity that lies ahead to improve how people and businesses work. Of all the vendors offering a vision for social business, Oracle is unique in having best of breed strength in market (or coming soon) in all three critical areas: customer experience management; the middleware and back-end applications that run your business; and in the social, collaboration, and content technologies that are the connective tissue between them. Everyone else can offer one or two of the above, but not all three unified together. So it is a great time to come board and there’s a fantastic team of people hard at work on building great products for you. In the coming weeks and months you’ll be hearing much more from us. For now, we’ll kick things off with some blog posts here on the WebCenter blog. Enjoy the reads and please share your thoughts with me over Twitter on @cfinn.

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• WebCenter Customer Spotlight: Hyundai Motor Company

  - by me

  Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter  Solution SummaryHyundai Motor Company is one of the world’s fastest-growing car manufacturers, ranked as the fifth-largest in 2011. The company also operates the world’s largest integrated automobile manufacturing facility in Ulsan, Republic of Korea, which can produce 1.6 million units per year. They  undertook a project to improve business efficiency and reinforce data security by centralizing the company’s sales, financial, and car manufacturing documents into a single repository. Hyundai Motor Company chose Oracle Exalogic, Oracle Exadata, Oracle WebLogic Sever, and Oracle WebCenter Content 11g, as they provided better performance, stability, storage, and scalability than their competitors.  Hyundai Motor Company cut the overall time spent each day on document-related work by around 85%, saved more than US$1 million in paper and printing costs, laid the foundation for a smart work environment, and supported their future growth in the competitive car industry. Company OverviewHyundai Motor Company is one of the world’s fastest-growing car manufacturers, ranked as the fifth-largest in 2011. The company also operates the world’s largest integrated automobile manufacturing facility in Ulsan, Republic of Korea, which can produce 1.6 million units per year. The company strives to enhance its brand image and market recognition by continuously improving the quality and design of its cars. Business Challenges To maximize the company’s growth potential, Hyundai Motor Company undertook a project to improve business efficiency and reinforce data security by centralizing the company’s sales, financial, and car manufacturing documents into a single repository. Specifically, they wanted to: Introduce a smart work environment to improve staff productivity and efficiency, and take advantage of rapid company growth due to new, enhanced car designs Replace a legacy document system managed by individual staff to improve collaboration, the visibility of corporate documents, and sharing of work-related files between employees Improve the security and storage of documents containing corporate intellectual property, and prevent intellectual property loss when staff leaves the company Eliminate delays when downloading files from the central server to a PC Build a large, single document repository to more efficiently manage and share data between 30,000 staff at the company’s headquarters Establish a scalable system that can be extended to Hyundai offices around the world Solution DeployedAfter conducting a large-scale benchmark test, Hyundai Motor Company chose Oracle Exalogic, Oracle Exadata, Oracle WebLogic Sever, and Oracle WebCenter Content 11g, as they provided better performance, stability, storage, and scalability than their competitors. Business Results Lowered the overall time spent each day on all document-related work by approximately 85%—from 4.5 hours to around 42 minutes on an average day Saved more than US$1 million per year in printer, paper, and toner costs, and laid the foundation for a completely paperless environment Reduced staff’s time spent requesting and receiving documents about car sales or designs from supervisors by 50%, by storing and managing all documents across the corporation in a single repository Cut the time required to draft new-car manufacturing, sales, and design documents by 20%, by allowing employees to reference high-quality data, such as marketing strategy and product planning documents already in the system Enhanced staff productivity at company headquarters by 9% by reducing the document-related tasks of 30,000 administrative and research and development staff Ensured the system could scale to hold 3 petabytes of car sales, manufacturing, and design data by 2013 and be deployed at branches worldwide We chose Oracle Exalogic, Oracle Exadata, and Oracle WebCenter Content to support our new document-centralization system over their competitors as Oracle offers stable storage for petabytes of data and high processing speeds. We have cut the overall time spent each day on document-related work by around 85%, saved more than US$1 million in paper and printing costs, laid the foundation for a smart work environment, and supported our future growth in the competitive car industry. Kang Tae-jin, Manager, General Affairs Team, Hyundai Motor Company Additional Information Hyundai Motor Company Customer Snapshot Oracle WebCenter Content

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• Configuring UCM cache to check for external Content Server changes

  - by Martin Deh

  Recently, I was involved in a customer scenario where they were modifying the Content Server's contributor data files directly through Content Server.  This operation of course is completely supported.  However, since the contributor data file was modified through the "backdoor", a running WebCenter Spaces page, which also used the same data file, would not get the updates immediately.  This was due to two reasons.  The first reason is that the Spaces page was using Content Presenter to display the contents of the data file. The second reason is that the Spaces application was using the "cached" version of the data file.  Fortunately, there is a way to configure cache so backdoor changes can be picked up more quickly and automatically. First a brief overview of Content Presenter.  The Content Presenter task flow enables WebCenter Spaces users with Page-Edit permissions to precisely customize the selection and presentation of content in a WebCenter Spaces application.  With Content Presenter, you can select a single item of content, contents under a folder, a list of items, or query for content, and then select a Content Presenter based template to render the content on a page in a Spaces application.  In addition to displaying the folders and the files in a Content Server, Content Presenter integrates with Oracle Site Studio to allow you to create, access, edit, and display Site Studio contributor data files (Content Server Document) in either a Site Studio region template or in a custom Content Presenter display template.  More information about creating Content Presenter Display Template can be found in the OFM Developers Guide for WebCenter Portal. The easiest way to configure the cache is to modify the WebCenter Spaces Content Server service connection setting through Enterprise Manager.  From here, under the Cache Details, there is a section to set the Cache Invalidation Interval.  Basically, this enables the cache to be monitored by the cache "sweeper" utility.  The cache sweeper queries for changes in the Content Server, and then "marks" the object in cache as "dirty".  This causes the application in turn to get a new copy of the document from the Content Server that replaces the cached version.  By default the initial value for the Cache Invalidation Interval is set to 0 (minutes).  This basically means that the sweeper is OFF.  To turn the sweeper ON, just set a value (in minutes).  The mininal value that can be set is 2 (minutes): Just a note.  In some instances, once the value of the Cache Invalidation Interval has been set (and saved) in the Enterprise Manager UI, it becomes "sticky" and the interval value cannot be set back to 0.  The good news is that this value can also be updated throught a WLST command.   The WLST command to run is as follows: setJCRContentServerConnection(appName, name, [socketType, url, serverHost, serverPort, keystoreLocation, keystorePassword, privateKeyAlias, privateKeyPassword, webContextRoot, clientSecurityPolicy, cacheInvalidationInterval, binaryCacheMaxEntrySize, adminUsername, adminPassword, extAppId, timeout, isPrimary, server, applicationVersion]) One way to get the required information for executing the command is to use the listJCRContentServerConnections('webcenter',verbose=true) command.  For example, this is the sample output from the execution: ------------------ UCM ------------------ Connection Name: UCM Connection Type: JCR External Appliction ID: Timeout: (not set) CIS Socket Type: socket CIS Server Hostname: webcenter.oracle.local CIS Server Port: 4444 CIS Keystore Location: CIS Private Key Alias: CIS Web URL: Web Server Context Root: /cs Client Security Policy: Admin User Name: sysadmin Cache Invalidation Interval: 2 Binary Cache Maximum Entry Size: 1024 The Documents primary connection is "UCM" From this information, the completed  setJCRContentServerConnection would be: setJCRContentServerConnection(appName='webcenter',name='UCM', socketType='socket', serverHost='webcenter.oracle.local', serverPort='4444', webContextRoot='/cs', cacheInvalidationInterval='0', binaryCacheMaxEntrySize='1024',adminUsername='sysadmin',isPrimary=1) Note: The Spaces managed server must be restarted for the change to take effect. More information about using WLST for WebCenter can be found here. Once the sweeper is turned ON, only cache objects that have been changed will be invalidated.  To test this out, I will go through a simple scenario.  The first thing to do is configure the Content Server so it can monitor and report on events.  Log into the Content Server console application, and under the Administration menu item, select System Audit Information.  Note: If your console is using the left menu display option, the Administration link will be located there. Under the Tracing Sections Information, add in only "system" and "requestaudit" in the Active Sections.  Check Full Verbose Tracing, check Save, then click the Update button.  Once this is done, select the View Server Output menu option.  This will change the browser view to display the log.  This is all that is needed to configure the Content Server. For example, the following is the View Server Output with the cache invalidation interval set to 2(minutes) Note the time stamp: requestaudit/6 08.30 09:52:26.001  IdcServer-68    GET_FOLDER_HISTORY_REPORT [dUser=sysadmin][IsJava=1] 0.016933999955654144(secs) requestaudit/6 08.30 09:52:26.010  IdcServer-69    GET_FOLDER_HISTORY_REPORT [dUser=sysadmin][IsJava=1] 0.006134999915957451(secs) requestaudit/6 08.30 09:52:26.014  IdcServer-70    GET_DOCUMENT_HISTORY_REPORT [dUser=sysadmin][IsJava=1] 0.004271999932825565(secs) ... other trace info ... requestaudit/6 08.30 09:54:26.002  IdcServer-71    GET_FOLDER_HISTORY_REPORT [dUser=sysadmin][IsJava=1] 0.020323999226093292(secs) requestaudit/6 08.30 09:54:26.011  IdcServer-72    GET_FOLDER_HISTORY_REPORT [dUser=sysadmin][IsJava=1] 0.017928000539541245(secs) requestaudit/6 08.30 09:54:26.017  IdcServer-73    GET_DOCUMENT_HISTORY_REPORT [dUser=sysadmin][IsJava=1] 0.010185999795794487(secs) Now that the tracing logs are reporting correctly, the next step is set up the Spaces app to test the sweeper. I will use 2 different pages that will use Content Presenter task flows.  Each task flow will use a different custom Content Presenter display template, and will be assign 2 different contributor data files (document that will be in the cache).  The pages at run time appear as follows: Initially, when the Space pages containing the content is loaded in the browser for the first time, you can see the tracing information in the Content Server output viewer. requestaudit/6 08.30 11:51:12.030 IdcServer-129 CLEAR_SERVER_OUTPUT [dUser=weblogic] 0.029171999543905258(secs) requestaudit/6 08.30 11:51:12.101 IdcServer-130 GET_SERVER_OUTPUT [dUser=weblogic] 0.025721000507473946(secs) requestaudit/6 08.30 11:51:26.592 IdcServer-131 VCR_GET_DOCUMENT_BY_NAME [dID=919][dDocName=DF_UCMCACHETESTER][dDocTitle=DF_UCMCacheTester][dUser=weblogic][RevisionSelectionMethod=LatestReleased][IsJava=1] 0.21525299549102783(secs) requestaudit/6 08.30 11:51:27.117 IdcServer-132 VCR_GET_CONTENT_TYPES [dUser=sysadmin][IsJava=1] 0.5059549808502197(secs) requestaudit/6 08.30 11:51:27.146 IdcServer-133 VCR_GET_CONTENT_TYPE [dUser=sysadmin][IsJava=1] 0.03360399976372719(secs) requestaudit/6 08.30 11:51:27.169 IdcServer-134 VCR_GET_CONTENT_TYPE [dUser=sysadmin][IsJava=1] 0.008806000463664532(secs) requestaudit/6 08.30 11:51:27.204 IdcServer-135 VCR_GET_CONTENT_TYPE [dUser=sysadmin][IsJava=1] 0.013265999965369701(secs) requestaudit/6 08.30 11:51:27.384 IdcServer-136 VCR_GET_CONTENT_TYPE [dUser=sysadmin][IsJava=1] 0.18119299411773682(secs) requestaudit/6 08.30 11:51:27.533 IdcServer-137 VCR_GET_CONTENT_TYPE [dUser=sysadmin][IsJava=1] 0.1519480049610138(secs) requestaudit/6 08.30 11:51:27.634 IdcServer-138 VCR_GET_CONTENT_TYPE [dUser=sysadmin][IsJava=1] 0.10827399790287018(secs) requestaudit/6 08.30 11:51:27.687 IdcServer-139 VCR_GET_CONTENT_TYPE [dUser=sysadmin][IsJava=1] 0.059702999889850616(secs) requestaudit/6 08.30 11:51:28.271 IdcServer-140 GET_USER_PERMISSIONS [dUser=weblogic][IsJava=1] 0.006703000050038099(secs) requestaudit/6 08.30 11:51:28.285 IdcServer-141 GET_ENVIRONMENT [dUser=sysadmin][IsJava=1] 0.010893999598920345(secs) requestaudit/6 08.30 11:51:30.433 IdcServer-142 GET_SERVER_OUTPUT [dUser=weblogic] 0.017318999394774437(secs) requestaudit/6 08.30 11:51:41.837 IdcServer-143 VCR_GET_DOCUMENT_BY_NAME [dID=508][dDocName=113_ES][dDocTitle=Landing Home][dUser=weblogic][RevisionSelectionMethod=LatestReleased][IsJava=1] 0.15937699377536774(secs) requestaudit/6 08.30 11:51:42.781 IdcServer-144 GET_FILE [dID=326][dDocName=WEBCENTERORACL000315][dDocTitle=Duke][dUser=anonymous][RevisionSelectionMethod=LatestReleased][dSecurityGroup=Public][xCollectionID=0] 0.16288499534130096(secs) The highlighted sections show where the 2 data files DF_UCMCACHETESTER (P1 page) and 113_ES (P2 page) were called by the (Spaces) VCR connection to the Content Server. The most important line to notice is the VCR_GET_DOCUMENT_BY_NAME invocation.  On subsequent refreshes of these 2 pages, you will notice (after you refresh the Content Server's View Server Output) that there are no further traces of the same VCR_GET_DOCUMENT_BY_NAME invocations.  This is because the pages are getting the documents from the cache. The next step is to go through the "backdoor" and change one of the documents through the Content Server console.  This operation can be done by first locating the data file document, and from the Content Information page, select Edit Data File menu option.   This invokes the Site Studio Contributor, where the modifications can be made. Refreshing the Content Server View Server Output, the tracing displays the operations perform on the document.  requestaudit/6 08.30 11:56:59.972 IdcServer-255 SS_CHECKOUT_BY_NAME [dID=922][dDocName=DF_UCMCACHETESTER][dUser=weblogic][dSecurityGroup=Public] 0.05558200180530548(secs) requestaudit/6 08.30 11:57:00.065 IdcServer-256 SS_GET_CONTRIBUTOR_CONFIG [dID=922][dDocName=DF_UCMCACHETESTER][dDocTitle=DF_UCMCacheTester][dUser=weblogic][dSecurityGroup=Public][xCollectionID=0] 0.08632399886846542(secs) requestaudit/6 08.30 11:57:00.470 IdcServer-259 DOC_INFO_BY_NAME [dID=922][dDocName=DF_UCMCACHETESTER][dDocTitle=DF_UCMCacheTester][dUser=weblogic][dSecurityGroup=Public][xCollectionID=0] 0.02268899977207184(secs) requestaudit/6 08.30 11:57:10.177 IdcServer-264 GET_FOLDER_HISTORY_REPORT [dUser=sysadmin][IsJava=1] 0.007652000058442354(secs) requestaudit/6 08.30 11:57:10.181 IdcServer-263 GET_FOLDER_HISTORY_REPORT [dUser=sysadmin][IsJava=1] 0.01868399977684021(secs) requestaudit/6 08.30 11:57:10.187 IdcServer-265 GET_DOCUMENT_HISTORY_REPORT [dUser=sysadmin][IsJava=1] 0.009367000311613083(secs) (internal)/6 08.30 11:57:26.118 IdcServer-266 File to be removed: /oracle/app/admin/domains/webcenter/ucm/cs/vault/~temp/703253295.xml (internal)/6 08.30 11:57:26.121 IdcServer-266 File to be removed: /oracle/app/admin/domains/webcenter/ucm/cs/vault/~temp/703253295.xml requestaudit/6 08.30 11:57:26.122 IdcServer-266 SS_SET_ELEMENT_DATA [dID=923][dDocName=DF_UCMCACHETESTER][dDocTitle=DF_UCMCacheTester][dUser=weblogic][dSecurityGroup=Public][xCollectionID=0][StatusCode=0][StatusMessage=Successfully checked in content item 'DF_UCMCACHETESTER'.] 0.3765290081501007(secs) requestaudit/6 08.30 11:57:30.710 IdcServer-267 DOC_INFO_BY_NAME [dID=923][dDocName=DF_UCMCACHETESTER][dDocTitle=DF_UCMCacheTester][dUser=weblogic][dSecurityGroup=Public][xCollectionID=0] 0.07942699640989304(secs) requestaudit/6 08.30 11:57:30.733 IdcServer-268 SS_GET_CONTRIBUTOR_STRINGS [dUser=weblogic] 0.0044570001773536205(secs) After a few moments and refreshing the P1 page, the updates has been applied. Note: The refresh time may very, since the Cache Invalidation Interval (set to 2 minutes) is not determined by when changes happened.  The sweeper just runs every 2 minutes. Refreshing the Content Server View Server Output, the tracing displays the important information. requestaudit/6 08.30 11:59:10.171 IdcServer-270 GET_FOLDER_HISTORY_REPORT [dUser=sysadmin][IsJava=1] 0.00952600035816431(secs) requestaudit/6 08.30 11:59:10.179 IdcServer-271 GET_FOLDER_HISTORY_REPORT [dUser=sysadmin][IsJava=1] 0.011118999682366848(secs) requestaudit/6 08.30 11:59:10.182 IdcServer-272 GET_DOCUMENT_HISTORY_REPORT [dUser=sysadmin][IsJava=1] 0.007447000127285719(secs) requestaudit/6 08.30 11:59:16.885 IdcServer-273 VCR_GET_DOCUMENT_BY_NAME [dID=923][dDocName=DF_UCMCACHETESTER][dDocTitle=DF_UCMCacheTester][dUser=weblogic][RevisionSelectionMethod=LatestReleased][IsJava=1] 0.0786449983716011(secs) After the specifed interval time the sweeper is invoked, which is noted by the GET_ ... calls.  Since the history has noted the change, the next call is to the VCR_GET_DOCUMENT_BY_NAME to retrieve the new version of the (modifed) data file.  Navigating back to the P2 page, and viewing the server output, there are no further VCR_GET_DOCUMENT_BY_NAME to retrieve the data file.  This simply means that this data file was just retrieved from the cache.   Upon further review of the server output, we can see that there was only 1 request for the VCR_GET_DOCUMENT_BY_NAME: requestaudit/6 08.30 12:08:00.021 Audit Request Monitor Request Audit Report over the last 120 Seconds for server webcenteroraclelocal16200****  requestaudit/6 08.30 12:08:00.021 Audit Request Monitor -Num Requests 8 Errors 0 Reqs/sec. 0.06666944175958633 Avg. Latency (secs) 0.02762500010430813 Max Thread Count 2  requestaudit/6 08.30 12:08:00.021 Audit Request Monitor 1 Service VCR_GET_DOCUMENT_BY_NAME Total Elapsed Time (secs) 0.09200000017881393 Num requests 1 Num errors 0 Avg. Latency (secs) 0.09200000017881393  requestaudit/6 08.30 12:08:00.021 Audit Request Monitor 2 Service GET_PERSONALIZED_JAVASCRIPT Total Elapsed Time (secs) 0.054999999701976776 Num requests 1 Num errors 0 Avg. Latency (secs) 0.054999999701976776  requestaudit/6 08.30 12:08:00.021 Audit Request Monitor 3 Service GET_FOLDER_HISTORY_REPORT Total Elapsed Time (secs) 0.028999999165534973 Num requests 2 Num errors 0 Avg. Latency (secs) 0.014499999582767487  requestaudit/6 08.30 12:08:00.021 Audit Request Monitor 4 Service GET_SERVER_OUTPUT Total Elapsed Time (secs) 0.017999999225139618 Num requests 1 Num errors 0 Avg. Latency (secs) 0.017999999225139618  requestaudit/6 08.30 12:08:00.021 Audit Request Monitor 5 Service GET_FILE Total Elapsed Time (secs) 0.013000000268220901 Num requests 1 Num errors 0 Avg. Latency (secs) 0.013000000268220901  requestaudit/6 08.30 12:08:00.021 Audit Request Monitor ****End Audit Report*****  

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• WebCenter 11.1.1.8 Certified with E-Business Suite 12.2

  - by Steven Chan (Oracle Development)

  Oracle WebCenter Suite is an integrated suite of Fusion Middleware 11gR1 tools used to create web sites and portals using service-oriented architecture (SOA).  Applications adapters are also available. WebCenter Portal 11.1.1.8 is now certified with Oracle E-Business Suite Release 12.2.  This complements our existing certifications of WebCenter Portal 11.1.1.8 with EBS 12.0 and 12.1.  WebCenter Portal 11.1.1.8 is part of Oracle Fusion Middleware 11g Release 1 Version 11.1.1.8.0, also known as FMW 11gR1 Patchset 7.  Certified Platforms Oracle WebCenter Portal is certified to run on any operating system for which Oracle WebLogic Server 11g is certified. For information on operating systems supported by Oracle WebLogic Server 11g and Oracle WebCenter Portal, refer to the 'Oracle Fusion Middleware on WebLogic Server - System Certification' in the Oracle Fusion Middleware 11g Release 1 (11.1.1.x) Certification Matrix. Integration with Oracle WebCenter Portal involves components spanning several different suites of Oracle products. There are no restrictions on which platform any particular component may be installed so long as the platform is supported for that component. Migrating to Oracle WebCenterIf you're currently using Oracle Portal, you should be aware that Portal is now in maintenance mode.  Updates with bug fixes will continue to be produced, but you should consider migrating to Oracle WebCenter for ongoing new features. References Using WebCenter 11.1.1 with Oracle E-Business Suite Release 12.2 (Note 1332645.1) WebCenter Portal 11g Release 1 (11.1.1.8) Documentation Related Articles Oracle E-Business Suite 12.2 Now Available WebCenter Portal 11.1.1.8 Certified with E-Business Suite 12

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• WebCenter Customer Spotlight: Sberbank of Russia

  - by me

  Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter  Solution SummarySberbank of Russia is the largest credit institution in Russia and the Commonwealth of Independent States (CIS), accounting for 27% of Russian banking assets and 26% of Russian banking capital.Sberbank of Russia needed to increase business efficiency and employee productivity due to the growth in its corporate clientele from 1.2 million to an estimated 1.6 million.Sberbank of Russia deployed Oracle’s Siebel Customer Relationship Management (CRM) applications to create a single client view, optimize client communication, improve efficiency, and automate distressed asset processing. Based on Oracle WebCenter Content, they implemented an enterprise content management system for documents, unstructured content storage and search, which became an indispensable service across the organization and in the board room business results. Sberbank of Russia consolidated borrower information across the entire organization into a single repository to obtain, for the first time, a single view on the bank’s borrowers. With the implemented solution they reducing the amount of bad debt significantly. Company OverviewSberbank of Russia is the largest credit institution in Russia and the Commonwealth of Independent States (CIS), accounting for 27% of Russian banking assets and 26% of Russian banking capital. In 2010, it ranked 43rd in the world for Tier 1 capital. Business ChallengesSberbank of Russia needed to increase business efficiency and employee productivity due to the growth in its corporate clientele from 1.2 million to an estimated 1.6 million. It also wanted to automate distressed asset management to reduce the number of corporate clients’ bad debts. As part of their business strategy they wanted to drive high-quality, competitive customer services by simplifying client communication processes and enabling personnel to quickly access client information Solution deployedSberbank of Russia deployed Oracle’s Siebel Customer Relationship Management (CRM) applications to create a single client view, optimize client communication, improve efficiency, and automate distressed asset processing. Based on Oracle WebCenter Content, they implemented an enterprise content management system for documents, unstructured content storage and search which became an indispensable service across the organization and in the board room business results. Business ResultsSberbank of Russia consolidated borrower information across the entire organization into a single repository to obtain, for the first time, a single view on the bank’s borrowers. They monitored 103,000 client transactions and 32,000 bank cards with credit collection issues (100% of Sberbank’s bad borrowers) reducing the amount of bad debt significantly. “Innovation and client service are the foundation of our business strategy. Oracle’s Siebel CRM applications helped advance our objectives by enabling us to deliver faster, more personalized service while managing and tracking distressed assets.” A.B. Sokolov, Head of Center of Business Administration and Customer Relationship Management, Sberbank of Russia Additional Information Sberbank of Russia Customer Snapshot Oracle WebCenter Content Siebel Customer Relationship Management 8.1 Oracle Business Intelligence, Enterprise Edition 11g

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• WebCenter Customer Spotlight: Alberta Agriculture and Rural Developmen

  - by me

  Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter  Solution SummaryAlberta Agriculture and Rural Development is a government ministry that works with producers and consumers to create a strong, competitive, and sustainable agriculture and food industry in the province of Alberta, Canada The primary business challenge faced by the Alberta Ministry of Agriculture was that of managing the rapid growth of their information.  They needed to incorporate a system that would work across 22 different divisions within the ministry and deliver an improved and more efficient experience for Desktop, Web and Mobile users, while addressing their regulatory compliance needs as part of the Canadian government. The customer implemented a centralized Enterprise Content Management solution based on Oracle WebCenter Content and developed a strong and repeatable information life cycle management methodology across all their 22 divisions and agencies. With the implemented solution, Alberta Agriculture and Rural Development  centrally manages over 20 million documents for 22 divisions and agencies and they have improved time required to find records,  reliability of information, improved speed and accuracy of reporting and data security. Company OverviewAlberta Agriculture and Rural Development is a government ministry that works with producers and consumers to create a strong, competitive, and sustainable agriculture and food industry in the province of Alberta, Canada.  Business ChallengesThe business users were overwhelmed by growth in documents (over 20 million files across 22 divisions and agencies) and it was difficult to find and manage documents and versions. There was a strong need for a personalized easy-to-use, secure and dependable method of managing and consuming content via desktop, Web, and mobile, while improving efficiency and maintaining regulatory compliance by removing the risk of non-uniform approaches to retention and disposition. Solution DeployedAs a first step Alberta Agriculture and Rural Development developed a business case with clear defined business drivers: Reduce time required to find records Locate “lost” records Capture knowledge lost through attrition Increase the ease of retrieval Reduce personal copies Increase reliability of information Improve speed and accuracy of reporting Improve data security The customer implemented a centralized Enterprise Content Management solution based on Oracle WebCenter Content. They used an incremental implementation approach aligned with their divisional and agency structure which allowed continuous process improvement. This led to a very strong and repeatable information life cycle management methodology across all their 22 divisions and agencies. Business ResultsAlberta Agriculture and Rural Development achieved impressive business results: Centrally managing over 20 million files for 22 divisions and agencies Federated model to manage documents in SharePoint and other applications Doing records management for both paper and electronic records Reduced time required to find records Increased the ease of retrieval Increased reliability of information Improved speed and accuracy of reporting Improved data security Additional Information Oracle Open World 2012 Presentation Oracle WebCenter Content

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• Managing Regulated Content in WebCenter: USDM and Oracle Offer a New Part 11 Compliant Solution for Life Sciences

  - by Michael Snow

  Guest post today provided by Oracle partner, USDM  Regulated Content in WebCenterUSDM and Oracle offer a new Part 11 compliant solution for Life Sciences (White Paper) Life science customers now have the ability to take advantage of all of the benefits of Oracle’s WebCenter Content, a global leader in Enterprise Content Management.   For the past year, USDM has been developing best practice compliance solutions to meet regulated content management requirements for 21 CFR Part 11 in WebCenter Content. USDM has been an expert in ECM for life sciences since 1999 and in 2011, certified that WebCenter was a 21CFR Part 11 compliant content management platform (White Paper).  In addition, USDM has built Validation Accelerators Packs for WebCenter to enable life science organizations to quickly and cost effectively validate this world class solution.With the Part 11 certification, Oracle’s WebCenter now provides regulated life science organizations  the ability to manage REGULATORY content in WebCenter, as well as the ability to take advantage of ALL of the additional functionality of WebCenter, including  a complete, open, and integrated portfolio of portal, web experience management, content management and social networking technology.  Here are a few screen shot examples of Part 11 functionality included in the product: E-Sign, E-Sign Rendor, Meta Data History, Audit Trail Report, and Access Reporting. Gone are the days that life science companies have to spend millions of dollars a year to implement, maintain, and validate ECM systems that no longer meet the ever changing business and regulatory requirements.  Life science companies now have the ability to use WebCenter Content, an ECM system with a substantially lower cost of ownership and unsurpassed functionality.Oracle has been #1 in life sciences because of their ability to develop cost effective, easy-to-use, scalable solutions which help increase insight and efficiency to drive growth for their customers.  Adding a world class ECM solution to this product portfolio allows life science organizations the chance to get rid of costly ECM systems that no longer meet their needs and use WebCenter, part of the Oracle Fusion Technology stack, with their other leading enterprise applications.USDM provides:•    Expertise in Life Science ECM Business Processes•    Prebuilt Life Science Configuration in WebCenter •    Validation Accelerator Packs for WebCenterUSDM is very proud to support Oracle’s expanding commitment to Life Sciences…. For more information please contact:  [email protected] Oracle will be exhibiting at DIA 2012 in Philadelphia on June 25-27. Stop by our booth (#2825) to learn more about the advantages of a centralized ECM strategy and see the Oracle WebCenter Content solution, our 21 CFR Part 11 compliant content management platform.

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• The Minimalist Approach to Content Governance - Request Phase

  - by Kellsey Ruppel

  Originally posted by John Brunswick. For each project, regardless of size, it is critical to understand the required ownership, business purpose, prerequisite education / resources needed to execute and success criteria around it. Without doing this, there is no way to get a handle on the content life-cyle, resulting in a mass of orphaned material. This lowers the quality of end user experiences.     The good news is that by using a simple process in this request phase - we will not have to revisit this phase unless something drastic changes in the project. For each of the elements mentioned above in this stage, the why, how (technically focused) and impact are outlined with the intent of providing the most value to a small team. 1. Ownership Why - Without ownership information it will not be possible to track and manage any of the content and take advantage of many features of enterprise content management technology. To hedge against this, we need to ensure that both a individual and their group or department within the organization are associated with the content. How - Apply metadata that indicates the owner and department or group that has responsibility for the content. Impact - It is possible to keep the content system optimized by running native reports against the meta-data and acting on them based on what has been outlined for success criteria. This will maximize end user experience, as content will be faster to locate and more relevant to the user by virtue of working through a smaller collection. 2. Business Purpose Why - This simple step will weed out requests that have tepid justification, as users will most likely not spend the effort to request resources if they do not have a real need. How - Use a simple online form to collect and workflow the request to management native to the content system. Impact - Minimizes the amount user generated content that is of low value to the organization. 3. Prerequisite Education Resources Needed Why - If a project cannot be properly staffed the probability of its success is going to be low. By outlining the resources needed - in both skill set and duration - it will cause the requesting party to think critically about the commitment needed to complete their project and what gap must be closed with regard to education of those resources. How - In the simple request form outlined above, resources and a commitment to fulfilling any needed education should be included with a brief acceptance clause that outlines the requesting party's commitment. Impact - This stage acts as a formal commitment to ensuring that resources are able to execute on the vision for the project. 4. Success Criteria Why - Similar to the business purpose, this is a key element in helping to determine if the project and its respective content should continue to exist if it does not meet its intended goal. How - Set a review point for the project content that will check the progress against the originally outlined success criteria and then determine the fate of the content. This can even include logic that will tell the content system to remove items that have not been opened by any users in X amount of time. Impact - This ensures that projects and their contents do not live past their useful lifespans. Just as with orphaned content, non-relevant information will slow user's access to relevant materials for the jobs. Request Phase Summary With a simple form that outlines the ownership of a project and its content, business purpose, education and resources, along with success criteria, we can ensure that an enterprise content management system will stay clean and relevant to end users - allowing it to deliver the most value possible. The key here is to make it straightforward to make the request and let the content management technology manage as much as possible through metadata, retention policies and workflow. Doing these basic steps will allow project content to get off to a great start in the enterprise! Stay tuned for the next installment - the "Create Phase" - covering security access and workflow involved in content creation, enabling a practical layer of governance over our enterprise content repository.

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• The Minimalist Approach to Content Governance - Manage Phase

  - by Kellsey Ruppel

  Originally posted by John Brunswick. Most people would probably agree that creating content is the enjoyable part of the content life cycle. Management, on the other hand, is generally not. This is why we thankfully have an opportunity to leverage meta data, security and other settings that have been applied or inherited in the prior parts of our governance process. In the interests of keeping this process pragmatic, there is little day to day activity that needs to happen here. Most of the activity that happens post creation will occur in the final "Retire" phase in which content may be archived or removed. The Manage Phase will focus on updating content and the meta data associated with it - specifically around ownership. Often times the largest issues with content ownership occur when a content creator leaves and organization or changes roles within an organization.   1. Update Content Ownership (as needed and on a quarterly basis) Why - Without updating content to reflect ownership changes it will be impossible to continue to meaningfully govern the content. How - Run reports against the meta data (creator and department to which the creator belongs) on content items for a particular user that may have left the organization or changed job roles. If the content is without and owner connect with the department marked as responsible. The content's ownership should be reassigned or if the content is no longer needed by that department for some reason it can be archived and or deleted. With a minimal investment it is possible to create reports that use an LDAP or Active Directory system to contrast all noted content owners versus the users that exist in the directory. The delta will indicate which content will need new ownership assigned. Impact - This implicitly keeps your repository and search collection clean. A very large percent of content that ends up no longer being useful to an organization falls into this category. This management phase (automated if possible) should be completed every quarter or as needed. The impact of actually following through with this phase is substantial and will provide end users with a better experience when browsing and searching for content.

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• Elevating Customer Experience through Enterprise Social Networking

  - by john.brunswick

  I am not sure about most people, but I really dislike automated call center routing systems. They are impersonal and convey a sense that the company I am dealing with does not see the value of providing customer service that increases positive perception of their brand. By the time I am connected with a live support representative I am actually more frustrated than before I originally dialed. Each time a company interacts with its customers or prospects there is an opportunity to enhance that relationship. Technical enablers like call center routing systems can be a double edged sword - providing process efficiencies, but removing the human context of some interactions that can build a lot of long term value and create substantial repeat business. Certain web systems, available through "chat with a representative" now links on some web sites, provide a quick and easy way to get in touch with someone and cut down on help desk calls, but miss the opportunity to deliver an even more personal experience to customers and prospects. As more and more users head to the web for self-service and product information, the quality of this interaction becomes critical to supporting a company's brand image and viability. It takes very little effort to go a step further and elevate customer experience, without adding significant cost through social enterprise software technologies. Enterprise Social Networking Social networking technologies have slowly gained footholds in the enterprise, evolving from something that people may have been simply curious about, to tools that have started to provide tangible value in the enterprise. Much like instant messaging, once considered a toy in the enterprise, expertise search, blogs as communications tools, wikis for tacit knowledge sharing are all seeing adoption in a way that is directly applicable to the business and quickly adding value. So where does social networking come in when trying to enhance customer experience?

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• Learn How Ancestry.com Helps Families Uncover Their History with Oracle WebCenter

  - by Christie Flanagan

  Delivering Exceptional Online Customer ExperiencesAncestry.com is the world’s largest online family history resource, providing an engaging and interactive customer experience to more than 1.7 million members. With smart search technology, a wealth of learning resources, and a worldwide community of family history enthusiasts, Ancestry.com helps people discover their roots and tell their unique family stories. Key to Ancestry.com’s success has been the delivery of an online customer experience that converts site visitors into paying subscribers and keeps them coming back. To help achieve this goal, Ancestry.com turned to Oracle’s Web experience management solution, Oracle WebCenter Sites. Join us as executives from Ancestry.com and Oracle discuss how Oracle’s Web experience management solution is helping them deliver engaging online experiences. Learn how: Ancestry.com selected Oracle WebCenter Sites to meet their demanding Web experience management requirements The company was able to get up and running quickly despite a complex technology stack and challenging integration requirements with legacy systems Ancestry.com empowered business users to manage the online experience and significantly reduce time to market for their online campaigns and initiatives Register now for the Webcast. REGISTER NOW Thursday,June 28, 201210 a.m. PT / 1 p.m. ET Presented by: Blane Nelson Chief Architect–Applications,Ancestry.com Christie FlanaganDirector of Product Marketing, Oracle WebCenter Sites,Oracle

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• Los Angeles Department of Building & Safety Lowers Customer Service Costs with Oracle WebCenter

  - by Kellsey Ruppel

  Register Now for this Webcast. Los Angeles Department of Building & Safety Lowers Customer Service Costs with Oracle WebCenter Los Angeles Department of Building & Safety (LADBS) is one of the largest construction permitting departments in the country, serving over 350,000 walk-in and 530,000 phone customers, and issuing over 110,000 permits worth $3 Billion every year. LADBS needed a way to migrate walk-in and phone transactions to customer self-service, so they turned to Oracle WebCenter and teamed with Oracle Partner 3Di to deliver a customer self-service portal to lower their cost of customer service operation, while increasing customer satisfaction. Attend this Webcast to learn how Oracle WebCenter has allowed Los Angeles Department of Building & Safety to: Deliver a state of the art customer self-service portal Reduce traffic on high cost, low satisfaction customer service channels Integrate business workflows and legacy applications Register Now for this Webcast. REGISTER NOW Register now for this exclusive event. Wednesday, November 14, 2012 10 a.m. PT / 1 p.m. ET Presented by: Giovani DacumosDirector of Systems, Los Angeles Department of Building & Safety Jing ReyesApplications Development Group Manager, Los Angeles Department of Building & Safety Rajiv Desai CEO, 3Di Sheetal ParanjpyeProject Manager, 3Di Presented by: Copyright © 2012, Oracle. All rights reserved. Contact Us | Legal Notices and Terms of Use | Privacy Statement

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• WebCenter Customer Spotlight: spectrumK Holding GmbH

  - by me

  Solution Summary spectrumK Holding GmbH was founded in 2007 by various German health insurance funds and national insurance associations and is a service provider for the healthcare market, covering patient care management, financial management, and information management, as well as payment services and legal counseling. spectrumK Holding GmbH business objectives was to implement innovative new Web-based services and solution systems for health insurance funds by integrating a multitude of isolated solutions from different organizations. Using Oracle WebCenter Portal, Oracle WebCenter Content, and Site Studio, the customer created a multiple-portal environment and deployed the 1st three applications for patient receipt, a medication navigator, and disability information. spectrumK Holding GmbH accelerated time-to-market for new features by reducing the development time, achieved 40% development and cost savings using standard modules and realized 80% overall savings using the Oracle multiple portal environment, as compared to individual installations. >> Read the full story

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• Oracle WebCenter Quiz

  - by Michael Snow

  Quiz: How many of the following business necessities can you accomplish with Oracle WebCenter? a) Employee On-boarding b) Policies & Procedures c) Regulatory Compliance d) Sales Enablement Dashboards e) Secure Deal Collaboration f) Document & IP Management g) Accounts Payable h) Records Management i) Claims Processing j) Marketing and Brand Management k) Call Center & HelpDesk l) Contract Management m) Collaborative Content Contribution and Sharing Environment n) Enterprise Application, Desktop and Office integration o) Share Content Across Intranet And Extranets p) Combine Content In Composite Applications q) Subject Matter Expert Location r) Personalize Recommendations of Spaces, Documents, Wikis, Blogs, and Topics s) Collaborative Community Websites t) Marketing Driven Websites u) Strategic Web Experience Management v) Online Engagement Optimization w) Create Targeted Online Experiences x) Manage Interactive Social Experiences y) Optimize Multi-Channel Customer Experiences z) End-User Personalization & Syndication aa) ALL OF THE ABOVE!!!  (HINT: CHOOSE THIS ONE!!) bb) NONE OF THE ABOVE Learn More - Join us for a Webcast   Do More with Oracle WebCenter – Expand Beyond Content Management

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• Meet the WebCenter Product Marketing Team!

  - by Kellsey Ruppel

  As we wrap up this week recapping all the great things that happened at Oracle OpenWorld, we thought we'd share with our community the faces behind this blog and the Oracle WebCenter Product Marketing team! With the majority of the team working remotely, OpenWorld is the one time we are all together for an entire week. L to R: Lance Shaw (WebCenter Content), Christie Flanagan (WebCenter Sites), Peggy Chen (leads WebCenter product marketing), Kellsey Ruppel (WebCenter Portal & Oracle Social Network), & Michael Snow (WebCenter Suite).

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• WebCenter Customer Spotlight: Indecopi

  - by me

  Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter  Solution SummaryIndecopi Optimizes Patent Approval Management and Accelerates Customer Service Times by 40% Indecopi is a decentralized public agency that promotes the country’s markets and protects consumer rights. It promotes fair and honest competition and safeguards all forms of intellectual property through three directorates: Author’s Rights, Inventions and New Technologies, and Trademarks. The business challenge was to unify the agency’s technology infrastructure to create a business process management strategy, consolidate the organization’s Web platform and improve and automate information services for citizens and businesses, and streamline patent procedures by digitizing documentation. Indecopi optimized patent information services , organized information, provided around-the-clock online access to users, and developed a Web site that provides internal and external users access to DIN information, such as patent documentation, through a user-friendly interface. Indecopi achieved impressive business result by reducing use of paper files by 50%, accelerating transaction approvals,  reduce nonvalue-added activities by 85% and  accelerated customer service times by 40%. Company OverviewPeru’s Instituto Nacional de Defensa de la Competencia y de la Protección de la Propiedad Intelectual (Indecopi), the National Institute for the Defense of Competition and Protection of Intellectual Property, is a decentralized public agency that promotes the country’s markets and protects consumer rights. It promotes fair and honest competition and safeguards all forms of intellectual property through three directorates: Author’s Rights, Inventions and New Technologies, and Trademarks. Business ChallengesIndecopi's challenge was to unify the agency’s technology infrastructure to create a business process management strategy, starting with the Directorate of Inventions and New Technologies (DIN), consolidate the organization’s Web platform to meet new demands for software and process development, such as for patent applications, and improve and automate information services for citizens and businesses and streamline patent procedures by digitizing documentation. Solution DeployedIndecopi optimized patent information services with Oracle Business Process Management, automating processes to deliver expedient searches, and to create new services, such as alerts to users. They organized information and provided around-the-clock online access to users with Oracle WebCenter Content. In addition they used Oracle WebLogic Server to develop a Web site that provides internal and external users access to DIN information, such as patent documentation, through a user-friendly interface. Business Results Indecopi achieved impressive business results Reduced use of paper files by 50% Accelerated transaction approvals  reduce nonvalue-added activities, such as manual document copying to obtain patents, by 85% Accelerated customer service times by 40% by optimizing procedures, such as searches and online information related to granting patents “Oracle Business Process Manager has been a paradigm shift in process management. By digitalizing and automating our patents information services, we can now manage everything in the simplest way possible, expanding our options for the creation of new services.” Sergio Rodríguez, Assistant Director, Inventions and New Technologies Directorate, Instituto Nacional de Defensa de la Competencia y la Propiedad Intelectual Additional Information Indecopi Customer Snapshot Oracle WebCenter Content

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• WebCenter in Action: ResCare

  - by Kellsey Ruppel

  Register Now for this webcast. ResCare Solves Content Lifecycle Challenges with Oracle WebCenter Complex documents must be created, assembled, reviewed, and tracked. To avoid fragmented, chaotic information processes, organizations must adopt an integrated set of strategies, standards, best practices, and technologies for managing information. Attend this webcast to learn how Oracle WebCenter has allowed ResCare to: Solve content lifecycle challenges Reduce compliance and business risks Increase adoption of intranet as primary business communication tool Register now for this webcast.  REGISTER NOW Register now for this exclusive event. Tuesday, October 30, 2012 10:00 a.m. PT / 1:00 p.m. ET Presented by: Joe Lichtefeld, VP of Application Services & PMO, ResCare Wayne Boerger, Product Manager, TEAM Informatics Doug Thompson, EVP Global Development, TEAM Informatics Presented by : Copyright © 2012, Oracle and/or its affiliates. All rights reserved. Contact Us | Legal Notices and Terms of Use | Privacy Statement

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• The Connected Company: WebCenter Portal Activity Streams

  - by Michael Snow

  Guest post by Mitchell Palski, Oracle Staff Sales Consultant Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-ascii- mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi- mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Social media is sure to have made its way into your company or government organization. Whether its discussion threads, blog posts, Facebook-style profile-pages, or just a simple Instant Messenger application; in one way or another, your employees are connected. What are the objectives of leveraging social media in your organization? Facilitating knowledge transfer More effectively organizing team events Generating inter-community discussions to solve problems Improving resource management Increasing organizational awareness Creating an environment of accountability Do any of the business objectives above stand out to you as needs? If so, consider leveraging the WebCenter Portal Activity Stream as part of your solution. In WebCenter Portal, the Activity Stream feature provides a streaming view of the activities of your connections, actions taken in portals, and business activities that looks a lot like a combined Facebook and Twitter newsfeed. Activity Stream can note when a user: Posts feedback (comments) Uploads a document Creates a new blog, page, event, or announcement Starts a new discussion Streams messages and attachments entered through WebCenter Publisher (similar to Twitter) Through Activity Stream Preferences, you can select which of these activities to show or hide from your personal Activity Stream. Here’s what you get: Real-time stream of activities with in a Portal or sub-Portal increases awareness across your organization or within a working group Complete list of user actions reduces the time-to-find for users that need to interact with the latest activities in your portal Users can publish to their groups when tasks are finished for complete group traceability and accountability, as well as improved resource management. Project discussions and shared documents that require the expertise of someone outside of a working group now get increased visibility across your organization. There’s a reason that commercial Social Media tools like Facebook and Twitter have been so successful – they spread information in an aesthetically appealing and easy to read format.  Strategically placing an Activity Feed within your Portal is analogous to sending your employees a daily newsletter, events calendar, recent documents report, and list of announcements – BUT ALL IN ONE! 

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• Using Content Analytics for More Effective Engagement

  - by Kellsey Ruppel

  Using Content Analytics for More Effective Engagement: Turning High-Volume Content into Templates for Success By Mitchell Palski, Oracle WebCenter Sales Consultant Many organizations use Oracle WebCenter Portal to develop these basic types of portals: Intranet portals used for collaboration, employee self-service, and company communication Extranet portals used by customers and partners for self-service and support Team collaboration portals that allow users to share documents and content, track activity, and engage in discussions Portals are intended to provide a personalized, single point of interaction with web-based applications and information. The user experiences that a Portal is capable of displaying should be relevant to an individual user or class of users (a group or role). The components of a Portal that would vary based on a user’s identity include: Web content such as images, news articles, and on-screen instruction Social tools such as threaded discussions, polls/surveys, and blogs Document management tools to upload, download, and edit files Web applications that present data visualizations and data entry modules These collections of content, tools, and applications make up valuable workspaces. The challenge that a development team may have is defining which combinations are the most effective for its users. No one wants to create and manage a workspace that goes un-used or (even worse) that is used but is ineffective. Oracle WebCenter Portal provides you with the capabilities to not only rapidly develop variations of portals, but also identify which portals are the most effective and should be re-used throughout an enterprise. Capturing Portal AnalyticsOracle WebCenter Portal provides an analytics service that allows administrators and business users to track and analyze portal usage. These analytics are captured in the form of: Usage tracking metrics Behavior tracking User Profile Correlation The out-of-the-box task reports that come with Oracle WebCenter Portal include: WebCenter Portal Traffic Page Traffic Login Metrics Portlet Traffic Portlet Response Time Portlet Instance Traffic Portlet Instance Response Time Search Metrics Document Metrics Wiki Metrics Blog Metrics Discussion Metrics Portal Traffic Portal Response Time By determining the usage and behavior tracking metrics that are associated with specific user profiles (including groups and roles), your administrators will be able to identify the components of your solution that are the most valuable.  Your first step as an administrator should be to identify the specific pages and/or components are used the most frequently. Next, determine the user(s) or user-group(s) that are accessing those high-use elements of a portal. It is also important to determine patterns in high-usage and see if they correlate to a specific schedule. One of the goals of any development team (especially those that are following Agile methodologies) should be to develop reusable web components to minimize redundant development. Oracle WebCenter Portal provides you the tools to capture the successful workspaces that have already been developed and identified so that they can be reused for similar user demographics. Re-using Successful PortalsWhen creating a new Portal in Oracle WebCenter, developers have the option to base that portal on a template that includes: Pre-seeded data such as pages, tools, user roles, and look-and-feel assets Specific sub-sets of page-layouts, tools, and other resources to standardize what is added to a Portal’s pages Any custom components that your team creates during development cycles Once you have identified a successful workspace and its most valuable components, leverage Oracle WebCenter’s ability to turn that custom portal into a portal template. By creating a template from your already successful portal, you are empowering your enterprise by providing a starting point for future initiatives. Your new projects, new teams, and new web pages can benefit from lessons learned and adjustments that have already been made to optimize user experiences instead of starting from scratch. ***For a complete explanation of how to work with Portal Templates, be sure to read the Fusion Middleware documentation available online.

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• Help with Collapse and Expand Accordion at same time using JQuery (demo)

  - by Evan

  I'm stuck on an Expand/Collapse accordion using JQuery. After the initial headline is clicked and it expands, if you click to another headline it will collapse the former headline completely FIRST then it will expand the headline you clicked. This collapse first then expand second technique is very distracting and what should happen is as the headline is expanding it should collapse the initial headline. What am I missing? You can experience a demo here: http://media.apus.edu/it/evan-testing/accordion.htm Below is all my work Javascript <script src="http://www.apus.edu/bin/l/y/jquery-1.3.2.min.js" type="text/javascript"></script> <script type="text/javascript"> //<!-- $(document).ready(function() { $(".accordian>li.expanded").removeClass("expanded"); $(".accordian>li h2").addClass("jse").click(function() { var doOpen = !$(this).parent().hasClass('expanded'); var openContainers = $(".accordian>li.expanded").length>0; var targetNode = this; if(openContainers) { $(".accordian>li.expanded h2") .parent() .removeClass('expanded') .end() .nextAll() .slideUp(100,function(){ if($(".accordian>li.expanded").length==0) performOpen(doOpen,targetNode); }); } else { performOpen(doOpen,targetNode); } // if containers are open, proceed on callback // else proceed immediately }).nextAll().slideUp(100); }); function performOpen(doOpen,whichNode) { if(doOpen) { $('html,body').animate({scrollTop: $(whichNode).offset().top}, 1000); //target code $(whichNode).nextAll().slideDown(100).parent().addClass('expanded'); } } //--> </script> CSS <style> .accordian { list-style : none; padding : 0px; margin : 0px; font-size : 12px; } .accordian li { list-style : none; padding : 0px; margin : 0px; } .accordian li a:hover { text-decoration : underline; } .accordian li h2 { cursor : auto; text-decoration : none; padding : 0px 0px 4px 22px; } .accordian li h2.jse { background-image : url(http://www.apus.edu/bin/m/p/toggle_arrow.gif); background-position : 4px -35px; background-repeat : no-repeat; } .accordian li h2:hover { cursor : pointer; text-decoration : underline; } .accordian li li { margin-bottom : 5px; margin-left : 0px; margin-top : 0px; padding : 0px; } .accordian li p { display : block; padding-top : 0px; padding-bottom : 15px; padding-left : 10px; margin-left : 30px; margin-top : 0px; } .accordian li ul { margin-bottom : 30px; margin-top : 0px; padding-top : 0px; padding-left : 0px; margin-left : 0px; } .accordian li.expanded h2.jse { background-position : 4px -5px; } .accordianContainer { margin-top : 0px; padding-top : 0px; } .accordianContainer h2 { padding : 3px; } .accordian_nolist { list-style : none; } </style> HTML <table height="120"><tr><td>&nbsp;</td></tr></table> <div class="accordianContainer"> <ul class="accordian"> <li><h2>Title 1 Goes here - Example</h2> <ul><li> this is where content goes<BR>this is where content goes<BR>this is where content goes<BR> this is where content goes<BR>this is where content goes<BR>this is where content goes<BR> this is where content goes<BR>this is where content goes<BR>this is where content goes<BR> this is where content goes<BR>this is where content goes<BR>this is where content goes<BR> this is where content goes<BR>this is where content goes<BR>this is where content goes<BR> this is where content goes<BR>this is where content goes<BR>this is where content goes<BR> this is where content goes<BR>this is where content goes<BR>this is where content goes<BR> this is where content goes<BR>this is where content goes<BR>this is where content goes<BR> this is where content goes<BR>this is where content goes<BR>this is where content goes<BR> this is where content goes<BR>this is where content goes<BR>this is where content goes<BR> </li></ul> </li> </ul> </div> <div class="accordianContainer"> <ul class="accordian"> <li><h2>Title 2 Goes here - 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Example</h2> <ul><li> this is where content goes<BR>this is where content goes<BR>this is where content goes<BR> this is where content goes<BR>this is where content goes<BR>this is where content goes<BR> this is where content goes<BR>this is where content goes<BR>this is where content goes<BR> this is where content goes<BR>this is where content goes<BR>this is where content goes<BR> this is where content goes<BR>this is where content goes<BR>this is where content goes<BR> this is where content goes<BR>this is where content goes<BR>this is where content goes<BR> this is where content goes<BR>this is where content goes<BR>this is where content goes<BR> this is where content goes<BR>this is where content goes<BR>this is where content goes<BR> this is where content goes<BR>this is where content goes<BR>this is where content goes<BR> this is where content goes<BR>this is where content goes<BR>this is where content goes<BR> </li></ul> </li> </ul> </div> <div class="accordianContainer"> <ul class="accordian"> <li><h2>Title 4 Goes here - Example</h2> <ul><li> this is where content goes<BR>this is where content goes<BR>this is where content goes<BR> this is where content goes<BR>this is where content goes<BR>this is where content goes<BR> this is where content goes<BR>this is where content goes<BR>this is where content goes<BR> this is where content goes<BR>this is where content goes<BR>this is where content goes<BR> this is where content goes<BR>this is where content goes<BR>this is where content goes<BR> this is where content goes<BR>this is where content goes<BR>this is where content goes<BR> this is where content goes<BR>this is where content goes<BR>this is where content goes<BR> this is where content goes<BR>this is where content goes<BR>this is where content goes<BR> this is where content goes<BR>this is where content goes<BR>this is where content goes<BR> this is where content goes<BR>this is where content goes<BR>this is where content goes<BR> </li></ul> </li> </ul> </div> <div class="accordianContainer"> <ul class="accordian"> <li><h2>Title 5 Goes here - Example</h2> <ul><li> this is where content goes<BR>this is where content goes<BR>this is where content goes<BR> this is where content goes<BR>this is where content goes<BR>this is where content goes<BR> this is where content goes<BR>this is where content goes<BR>this is where content goes<BR> this is where content goes<BR>this is where content goes<BR>this is where content goes<BR> this is where content goes<BR>this is where content goes<BR>this is where content goes<BR> this is where content goes<BR>this is where content goes<BR>this is where content goes<BR> this is where content goes<BR>this is where content goes<BR>this is where content goes<BR> this is where content goes<BR>this is where content goes<BR>this is where content goes<BR> this is where content goes<BR>this is where content goes<BR>this is where content goes<BR> this is where content goes<BR>this is where content goes<BR>this is where content goes<BR> </li></ul> </li> </ul> </div>

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• WebCenter Content Web Search Performance: Do you really need that folder path info?

  - by Nicolas Montoya

  End-users want content at their fingertips at the speed of thought if possible. When running search operations in the WebCenter Conter Web Interface every second or fraction of a second improvement does matter. When doing some trace analysis on the systemdatabase tracing on a customer environment, we came across some SQL queries that were unnecessarily being triggered! These were related to determining the folder path for every entry part of the search result set. However, this folder path was not even being used as part of the displayed information in the user interface.Why was the folder path information being collected when it was not even displayed in the UI? We found that the configuration parameter 'FolderPathInSearchResults' was set to 'true' under Administration > Admin Server > General Configuration > Additional Configuration Variables as shown below:When executing a quicksearch by keyword we were getting 100 out of 2280 entries in the first page of the result set.When thera 'FolderPathInSearchResults' configuration parameter is set to 'true', the following queries appear in the systemdatabase tracing:100 executions for a query on the FolderFiles table for each of the documents displayed in the first page:>systemdatabase/6       12.13 11:17:48.188      IdcServer-199   1.45 ms. SELECT * FROM FolderFiles WHERE dDocName='SLC02VGVUSORAC140641' AND fLinkRank=0[Executed. Returned row(s): true]382 executions for a query of the folders tables - most of the documents that match the keyword criteria are at a folder depth level of three or four:>systemdatabase/6       12.13 11:17:48.114      IdcServer-199   2.57 ms. SELECT FolderFolders.*,FolderMetaDefaults.* FROM FolderFolders,FolderMetaDefaults WHERE FolderFolders.fFolderGUID=FolderMetaDefaults.fFolderGUID(+) AND((FolderFolders.fFolderGUID = '1EB8E527E19B09ED3FE82EE310AEA13A' ) )[Executed.Returned row(s): true]By setting this 'FolderPathInSearchResults' configuration parameter to 'false', the above queries were no longer reported in the Server Output System Audit Information.Now, let's consider a practical scenario:Search result set page = 100Average folder depth der document in the search result set: 5The number of folder path related queries will be: 100 + 5*500 = 600If each query takes slightly over 3 ms. You would have 2000 ms (2 seconds) spent in server time to get this information.The overall performance impact goes beyond seerver time execution, as this information needs to travel from the server to the browser. If the documents are further nested into the folder hierarchy, additional hundreds of queries may be executed. If folder path is not being displayed in the end-user interface profile, your system may be better of with the 'FolderPathInSearchResults' configuration parameter disabled.

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• Oracle UPK Content Development Tool Settings

  - by [email protected]

  Oracle UPK Content Development tool settings: Before developing UPK content, your UPK Developer needs to be configured with certain standard settings to ensure the content will have a uniform look. To set the options: 1. Open the UPK Developer. 2. Click the Tools menu. 3. Click Options. After you configure the UPK Options, you can share these preferences with other content developers by exporting them to an .ops file. This is particularly useful in workgroup environments where multiple authors are working on the same content that requires consistent output regardless of who authored the content. (To learn more about Exporting/Importing Content Defaults refer to the Content Development.pdf guide that is delivered with the UPK Developer.) Here is a list of a few UPK Developer tool settings that Oracle UPK Content Developers use to develop UPK pre-built content: Screen resolution is set to 1024 x 768. See It mode frame delay is set to 5 seconds. Know It Required % is set to 70% and all three levels of remediation are selected. We opt to automatically record keyboard shortcuts. We use the default settings for the Bubble icon and Pointer position. Bubble color is yellow (Red = 255, Green = 255, Blue = 128). Bubble text is Verdana, Regular, 9 pt. ***Intro and end frame settings match the bubble settings Note: The Content Defaults String Input Settings will change based on which application (interface) you are recording against. For example here is a list of settings for different Oracle applications: • Agile - Microsoft Sans Serif, Regular, 8 • EBS - Microsoft Sans Serif, Regular, 10 • Hyperion - Microsoft Sans Serif, Regular, 8 • JDE E1 - Arial, Regular, 10 • PeopleSoft - Arial, Regular, 9 • Siebel - Arial, Regular, 8 Remember, it is recommended that you set the content defaults before you add documents and record content. When the content defaults are changed, existing documents are not affected and continue to use the defaults that were in effect when those documents were created. - Kathryn Lustenberger, Oracle UPK & Tutor Outbound Product Management

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• The Minimalist's Approach to Content Governance

  - by Kellsey Ruppel

  This week on the blog, we want to focus on the content lifecylce and how important it is to have the tools in place to be able to properly manage all te phases of the content lifecylce. John Brunswick has some great advice when it comes to this topic, so expect to hear a lot from him this week! Originally posted by John Brunswick. Let's be honest - content governance is far from an exciting topic. BUT the potential of a very small intranet team creating and maintaining a platform that provides an organization with relevant, high value information, helping workers to get their jobs done with greater accuracy and in less time is exciting. It is easy to quickly start producing content, but the challenge is ensuring that the environment is easy to navigate and use on the third week and during the third year.   What can be done to bridge this gap? Over the next few blog entries let's take a pragmatic, minimalistic view of a process that can help any team manage a wealth of unstructured information. Based on an earlier article that I wrote around Portal Governance, I am going to focus on using technology as much as possible to support the governance of content with minimal involvement from users. The only certainty about content production is that business users are not fans of maintaining content. Maintenance is overhead and is a long-term investment thats value will possibly not be realized under the current content creator's watch. To add context to how we will use technical tools in this process, each post will highlight one section of the content lifecycle process as outlined below Content Lifecycle Stages 1. Request - Understand the education, purpose, resource and success criteria for content 2. Create - Determine access and workflow for content 3. Manage - Understand ownership and review cycles 4. Retire - Act on thresholds established during the request stage Within each state we will also elaborate as to 1. Why - why would we entertain doing this? 2. How - the steps that are needed to make it happen 3. Impact - what is the net benefit or loss based on the process Over the course of this week, we will dive deep into the stages and the minimal amount of time, effort and process within each to make some meaningful gains in the improvement of user experience and productivity in their search for information. It might be a stretch to say that we can make content governance exciting, but hopefully it can end up being painless and paying dividends. And if you'd like to hear first hand from a customer that is managing their content lifecycle with Oracle WebCenter, be sure to join us on Wednesday for this webcast "ResCare Solves Content Lifecycle Challenges with Oracle WebCenter"!

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