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• HP Envy webcam pictures all purple

  - by kousen

  I have a new HP Envy 15 with an integrated webcam, running Win 7. It works, but all the images are purple, suggesting to me that the red and blue guns are working, but the green isn't. The problem shows up on both their own software and on Skype. I talked to tech support, and they had me update the BIOS, reinstall the hardware BIOS for the webcam, and update the webcam software. It therefore sounds like a hardware problem, but they won't back that unless I do a full restore, which would wipe my disk of all the software I've spent the last couple of weeks configuring. Is there anything else I can try? Other than just buying another webcam, I mean. Any suggestions would be appreciated.

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• wmic output well formed xml on remote queries

  - by Mervin

  I want to use the WMI command line tool (wmic) to get information about windows computers on the network and output it as valid xml. However, I can't seem to find the right way to do this as the outputted xml currently contains invalid tokens for which I think I should use the /TRANSLATE:basicxml switch. The command: wmic /NODE:"tech-demo" /IMPLEVEL:Impersonate /USER:MyUser /PASSWORD:MyPassword /PRIVILEGES:DISABLE /AUTHLEVEL:Pkt /AUTHORITY:"ntlmdomain:companydomain.local" PATH Win32_LogicalDisk GET * /FORMAT:rawxml This command runs but returns invalid xml tokens ('<' and '' I think? edit: it appears to fail parsing at ‹) When I add the translate switch I get the message: Can not use credentials for local connections a bit strange that it tries to query the local pc when I add the switch.. Help would be greatly appreciated.

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• cloud/grid computing

  - by tom smith

  Hi guys. I'm appologizing in advance to the guys who will tell me this isn't a tech/server/IT issue! But I've been beating my head around this for a couple of days now. I'm trying figure out who to talk to, or which company I can approach to try to see if there are Grid/Cloud Computing companies who have programs setup to deal with colleges. I'm dealing with a compsci course, and we're looking at a few projects that would require a great deal of computing/computational resources. But in calling different companies (HP/Rackspace/etc..) I'm either not getting through to the right depts, or to the right people, or the companies just aren't setup for this. There are plenty of companies who have discounts for desktop software/hardware, but who in the biz deals with discounts/offerings for Cloud/Grid Computing solutions?? Any thoughts/pointers would be greatly appreciated. Thanks -tom

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• background copy large files to a laptop?

  - by Roy Pardee

  Hey All, I like to watch windows media center recorded TV files on my laptop in bed. I find thought that when the programs are in HD I have a lot of stuttering and delays--no doubt b/c of the amount of data being transferred. I actually have a fair amount of space on the laptop's hdd, and wouldn't mind moving the files onto that hard drive, where no doubt my problem would go away. But that requires some planning & time for the files to move. Is there a utility out there that would kind of 'trickle' the files over to the laptop over a long period of time, w/out soaking its bandwidth? Something like ms' BITS tech? Both machines are running win7. Many thanks! -Roy

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• Re-enabling audio on an iMac

  - by Warren Seine

  Hello guys, I know Super User is not a 'tech support' forum, so I will try to make it short: my computer's sound does not work anymore. I have asked for support on the Apple board but I feel a bit on my own. To summarize, the Sound Panel of my iMac does not display any outgoing channel (headphones or internal speakers). It does not work on Windows either. Contrary to what it may seem, I have the feeling that it is not a hardware issue (and that GarageBand is somehow interfering). If you have an idea to solve the problem, please share. Making it work again is a lost cause without sending it back to Apple, so the question I'm asking is: What is the best workaround (cheap Firewire sound card?) for getting my sound back? Thanks.

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• Web-based interface is mangled

  - by justSteve

  Linksys WRT54 - over the last couple days i've been in and out of network configuration screens of my DSL modem and the router (and the commandline for that matter) as I've installed the DynDNS service. (thankx to subsonic and DynDNS.com i'm now able to stream my workstations MP3 catalog over my wife's Droid - making me her tech hero all over again) Somewhere after getting all the net ducks lined up - ports forwarded and firewalls configured - the web-interface for the router ceased rendering the full page - it's only rendering parts, i can F5/refresh and it re-renders and displays some of the cells (table-based webpage) but omits others that _had rendered before the refresh. Happens for both IE and FF. And continues after a reboot. Probably need to re-cycle the router itself but is this known behavior or should i look deeper for a cause? thx

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• My computer keeps crashing and I just want it FIXED

  - by xabaddon

  So long story short, I had my brother build me a computer for my birthday last year. I saw how good his was (also built by him) so I decided I would have him build me one. About a month after this was all finished, my computer started crashing when I when run over 3 programs. For example, an online game, a music player (spotify), skype, and a browser with a few tabs open. The way it would crash is the screen will freeze and a buzzing noise will come from whatever audio device I am using (headset, speakers) I took it to a computer tech guy and he told me my cooling system was inadequate. SOOO he led me to buy a CORSAIR H75 Liquid cooling system. Everything was good for about a week, and now it just did the same thing again. I am so freaking over this guys and I really need some help figuring out what the heck is wrong, I dont care how long it takes, just please help me.

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• Logon script in Active Directory

  - by tareq838

  I am having a weird intermittent issue for only some users. I have a logon script that maps shared drives and issues a diisclaimer everytime the user logs on to a machine. The problem lately is that the logon script will not run for the user so we get a help desk call. When one of the help desk techs log on to the machine the script then comes up. The tech then logs off and the user will log back in and they will get the logon script. I am at wits end with this issue. Any help would be appreciated. It has happend on both Windows XP and Vista 64.

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• rEFIt can't sync GPT and MBR after resizing boot camp partition

  - by benwad

  I've been trying to follow the instructions here to increase the size of my boot camp partition: http://plonsdale.wordpress.com/2011/06/24/tech-tip-increasing-the-size-of-a-bootcamp-partition-with-free-tools/ I got as far as step 3 when I booted from the rEFIt CD. I selected the partitioning tool and it gave me the following message: Error: Not Found returned from gptsync.efi Now the Windows boot camp partition doesn't show up when I hold alt when starting my mac. Trying to boot into Windows using the rEFIt CD gives me a message saying no Windows installation is found. I then booted off the Windows 7 install CD and the 'repair' option gave me this message: This version of System Recovery Options is not compatible with the version of Windows you are trying to repair. Try using a recovery disc that is compatible with this version of Windows ...and if I try and go install a fresh version of Windows on this partition using the 'Custom (advanced)' option I get an error about the partition saying: Windows cannot be installed to this disk. The selected disk is of the GPT partition style

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• Minimal slim way to create and run an internal RSS feed

  - by tharkun

  I have the idea to create a very simple tech update feed for internal collaboration in our company. For that I'm looking for the easiest way of writing messages which then get syndicated as RSS feed. Something like a mini blog tool. The simpler the better. Enter title, body and send, all subscribers of the feed get the new message. Sort of like Twitter without using Twitter. [edit]It has to be a purely web based solution![/edit] Any tips, ideas, experiences?

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• Windows 7 Professional N needs to be just Windows 7 Professional.

  - by Jess

  I have a laptop at work that originally had Windows 7 Home Premium on it. We have a tech that comes in a few times a week to do some of our support work, and we asked him to upgrade the laptop to Windows 7 Professional. Before he left he told us the upgrade didn't work and that we'd have to order a disk. Upon checking the computer it seemed he had upgraded to Windows Professional 7 N. It had not previously been Home Premium N, so I'm not exactly sure how he managed to upgrade it to an N edition. I do not understand why he didn't run the Any Time Upgrade, but that is now irrelevant. How can I change Professional N to regular Professional? I would like to avoid having to restore it back to Home if possible.

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• Software for formatting / web-publishing tutorial-type, technical articles

  - by gojira

  I want to put some of my own technical writing on the web: tutorials, how-to's, conceptual articles about programming etc. I write mostly for myself yet, but think others can benefit from it so I want to put it online, and I also have plans of making everything more coherent and turning it into a book. My articles are not meant as a blog, they're just meant as a collection of tutorials and how-to's, but I think a blog-type software would probably be the most appropriate mode of formatting that kind of stuff. Right now I am using the blog feature of cite u like, which is very low tech and I really need something better. On my wish list is, among other things: code snippets in scrollable boxes syntax highlighting for source code snippets tagging articles with graphical icons according to topic, like in slashdot of course users (i.e. readers) should be able to comment on articles Also, just more options than a super-simple blog should look slick! should not look wikipedia-like Is there any software you can recommend for this purpose?

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• I need a relatively cheap host, which will be able to handle sudden peaks in traffic?

  - by Morten K

  Hello, We're launching a product in a few months, which will obviously have a website. Judging from our current traffic, we believe that overall traffic will probably not be that much, but we are aiming at promoting the site heavily using social media. This has the typical problem, that IF we get suddenly get picked up by a large tech blog, we will see a sudden burst: A very heavy increase in traffic all of the sudden. If we use a cheap charlie host as our current host is (www.unoeuro.com) or something similar like GoDaddy, I'm afraid that the site will go down under the load. If that happens, then we might as well have thrown our social media marketing dollars out of the window. Our site will be relatively lightweight, all videos hosted at Youtube or Vimeo and other than that mainly just a standard webpage (ie nothing too heavy). I am hoping for recommendations for a good hosting company, which has some form of scalable hosting, so if / when a traffic surge hits, the site will not go down.

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• Threading in Thunderbird based on subject

  - by MrStatic

  I am in Thunderbird 3.0.4 which is the latest (as of now) for windows. I have edited the about:config as per the Mozilla Mail/News wiki I have tried with mail.correct_threading as false as well. After restarting Thunderbird it still does not thread per just subject/date. We use DeskPro which emails out to each tech every time a support ticket is created/replied to but since these are notices they do no include In-Reply-To headers. For these emails each subject line is exactly the same for each ticket. Curious if anyone can shed some light on this.

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• What are the benefits of using conforming certificates?

  - by zneak

  Recently, my web host started sending my mail client a self-signed root certificate with no field filled (everything says "Unknown") when connecting via SSL. I'm pretty sure this is not a good thing, but since it works, the tech support guy says it's fine. I'm not a certificate guru, so I'm turning to you people. What purpose do certificates serve? Is it really okay that the certificate has every field set to "Unknown"? I don't check certificates often, but I don't recall ever being sent a root one; what's the difference between a root certificate and, err, the other kind of certificate?

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• Plesk hosting on MediaTemple DV

  - by David

  Hi there, We have a MediaTemple dedicated virtual running Plesk. The problem we're having is that changing the permissions of files on the server to be writable by server owner (apache) is conflicting with the ability to upload and overwrite files via the FTP user. Here's an example, I upload a file from user "serverftp" and they own the new file in the httpdocs folder. I then change the permission of an image upload folder to the apache user to that I can upload images via a PHP script. Uploading or changing that folder with the serverftp user is then locked out. Speaking to tech support didn't get very far because there are some strange group permissions going on and it would involve me adding every single domain FTP user to the pcantl group or something similar. I'm wondering how I can easily change things so that I don't have this problem anymore.

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• Recommendations for managing dedicated server DNS

  - by KP Overflow

  I've rented a dedicated server for several years with a number of domains. I've got a coding background so am comfortable with that side of the tech, but I hate that I still don't truly understand DNS settings. Example: My provider (hostgator) just told me that my parent nameservers are not correctly configured as there is no A record for my primary nameserver. What book/link/tutorial should I read to go from kind of understanding that comment to really understanding it & knowing exactly what I need to do to fix it rather than trial & error which is what I usually do. Thanks BTW I'm using a WHM/cpanel linux setup at hostgator but am eager to learn the fundamentals.

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• Change the white background in webpages to another color

  - by Bruce Connor

  I'm currently using a dark theme in firefox. It looks really nice, but many webpages use a plain white background. The resulting contrast is a little unpleasant and sometimes hurts the eye when I switch from a dark tab to a white tab. Is there a way to make firefox replace white backgrouns everywhere with some other color (light gray, for instance)? It could be a Stylish script, a userChrome.css hack, or anything that works (preferably as light as possible). To make myself clear: after I achieve my objective, the background color whenever I visit the super-user site should be light-grey instead of white, and the same should happen to any other site with a white background (google sites, tech crunch, etc). Is there a way to do that?

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• Plug and Go NAS Storage

  - by graham.reeds

  My wife and I are separating. One of the things we need to extricate is the media we have accumulated over the years. So I am looking for a NAS solution that is a) relatively low-cost, b) reliable and c) easy for a non-geek to use (I don't want to be tech support). All it needs to do is hold our iTunes library, photos, course work and maybe some movies and TV shows that I currently have. She will be connecting via her Netbook. I have seen this thread but the reviews on Amazon aren't particularly favourable. Due to the need for simplicity, WHS and FreeNAS are none-starters. I need redundancy as if a single drive system was to die then she would lose her course work and photos. Is the ReadyNAS the only real solution out there?

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• No sound through DisplayPort

  - by Chris Koknat

  I'm trying to connect my Elitebook 8440p laptop to my Samsung HDTV. The laptop does not have a HDMI connection, but it does have DisplayPort. I bought a DisplayPort-to-HDMI adapter here http://www.amazon.com/gp/product/B002CSRFD8/ref=oss_product, and connected it with a 3' HDMI cable. The video shows up fine, but there is no audio. DisplayPort, HDMI, and the adapter all support audio. I contacted HP tech support, who told me to update my sound drivers. I installed the driver and rebooted. Supposedly, I should see a "HD Audio" tab. No luck, even after installing the driver again and rebooting. HP closed the case. I'm using XP Pro.

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• Why didn't cable select work?

  - by jldugger

  I got roped into doing tech support for a friend of the family. Obviously I'd already failed to hide my powers, ala Penny Arcade. Anyways, the guy bought a DVD burner OEM from Microcenter, and asked me to install it. So I stopped by before and thought I'd be slick and use Cable Select on the jumpers. I didn't get a chance to test it before it I had to leave, and it seems that this didn't work. I came back this week to investigate, and he explains he's confused how none of the software he downloaded was able to burn. So on a whim I switch it to explicit master / slave, and it starts working fine. Whoops. Well, at least it's not the extra crap he found and downloaded for free from the internet. Why doesn't setting both jumpers to Cable Select solve this?

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• Help desk software - specific feature needed

  - by LunchMoney

  I am having a hard time finding help desk software that allows for drop down hyperlink selection during ticket creation. The situation is that we do external support for client systems and connect via remotely anywhere or logmein. Right now we use a poorly modified php based system that has a customer drop down menu and then a site drop down list that is then parsed by a bit of java script which opens a url. What I am looking for is the ability to store customer site URL information in the database and during the creation of a ticket be able to select the customer name and then select the site there by placing the corresponding site URL in the ticket. The support tech will then be able to click on this link to access the customer's site. Has anyone used or seen help desk software with this feature?

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• Port Forwarding on Actiontec GT704-WG Router Issues

  - by adamweeks

  I am trying to setup a server at customer's location that has the Actiontec GT704-WG DSL router. The port forwarding it not working at all. Here's the details: Server: OpenSuse Linux box with a static IP address of 192.168.1.200 Application running accepting connections on port 8060 Firewall disabled Local connections (within the network) working properly Router: Updated to latest firmware available DHCP range set to 192.168.1.69-192.168.1.199 to not have any conflicts with the server Firewall set to "off" Rule set in the "Applications" setting to forward 8060 TCP and UDP to 192.168.1.200 machine (I've tried using the "TCP,UDP" option as well as both individual options) I've also tried just simply putting the server in the DMZ to see if I could connect to anything, but still nothing. Looking for any clues before I call and waste hours explaining the issue to tech support.

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• Do most "normal" people use metro or desktop in Windows 8

  - by ihateapps

  Just curious since I don't fit the definition of a "normal" computer user nor have my friends or relatives upgraded to Windows 8 yet. Are most people in the "wild" (i.e. the "guy in starbucks" or "your friend who works as an auto tech". not you since you are on SU) using metro apps regularly to the point where the desktop is pointless or are they sticking with the desktop? I've gotten mixed statistics from Google. I'm asking for your personal anecdotal opinion based on what you notice in the wild.

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• Assisting a user using VNC

  - by wizlog

  I'm trying to help a friend with their computer remotely. He has a version of VNC, I'm not sure which one, so I downloaded and installed the VNC Viewer and Listening Viewer. I ask my friend for his IP address and port number, and he tells me that every time he's used it, the person giving him assistance (remotely controlling his computer) gave him some kind of number. I should note that my friend is not tech savy, and it may have been an IP address, but I'm not sure. What kind of number would the user be looking for? Does this indicate his version of VNC, Does that even matter? I am completly forign to VNC and don't know where to begin looking for an answer myself, and (for whatever reason) I can't ask my friend to figure out what version of VNC he is using.

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