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• Does Your Customer Engagement Create an Ah Feeling?

  - by Richard Lefebvre

  An (Oracle CX Blog) article by Christina McKeon Companies that successfully engage customers all have one thing in common. They make it seem easy for the customer to get what they need. No one would argue that brands don’t want to leave customers with this “ah” feeling. Since 94% of customers who have a low-effort service experience will buy from that company again, it makes financial sense for brands.1 Some brands are thinking differently about how they engage their customers to create ah feelings. How do they do it? Toyota is a great example of using smart assistance technology to understand customer intent and answer questions before customers hit the submit button online. What is unique in this situation is that Toyota captures intent while customers are filling out email forms. Toyota analyzes the data in the form and suggests responses before the customer sends the email. The customer gets the right answer, and the email never makes it to your contact center — which makes you and the customer happy. Most brands are fully aware of chat as a service channel, but some brands take chat to a whole new level. Beauty.com, part of the drugstore.com and Walgreens family of brands, uses live chat to replicate the personal experience that one would find at high-end department store cosmetic counters. Trained beauty advisors, all with esthetician or beauty counter experience, engage in live chat sessions with online shoppers to share immediate advice on the best products for their personal needs. Agents can watch customer activity online and determine the right time to reach out and offer help, just as help would be offered in a brick-and-mortar store. And, agents can co-browse along with the customer helping customers with online check-out. These personal chat discussions also give Beauty.com the opportunity to present products, advertise promotions, and resolve customer issues when they arise. Beauty.com converts approximately 25% of chat sessions into product orders. Photobox, the European market leader in online photo services, wanted to deliver personal and responsive service to its 24 million members. It ensures customer inquiries on personalized photo products are routed based on agent knowledge so customers get what they need from the company experts. By using a queuing system to ensure that the agent with the most appropriate knowledge handles the query, agent productivity increased while response times to 1,500 customer queries per day decreased. A real-time dashboard prevents agents from being overloaded with queries. This approach has produced financial results with a 15% increase in sales to existing customers and a 45% increase in orders from newly referred customers.

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• Se non ti sei unito alla Customer Experience Revolution? Il materiale è tutto qui!

  - by Silvia Valgoi

  Se ti sei perso questo interesante Executive workshop, non preoccuparti, qui puoi trovare gli interventi dei relatori.Durante l'evento Oracle, Accenture ed il professor Enrico Finzi hanno condiviso l'approccio alla Customer Experience vista come strategia per dare vita a processi più completi ed innovativi, per generare e gestire l’interazione con i consumatori, su tutti i canali. E' stato un momento importante per: comprendere perché la Customer Experience è diventata la componente più importante e strategica del tuo business scoprire come la Customer Experience accelleri l’acquisizione di nuovi clienti, incrementi la fidelizzazione ad un brand/prodotto/servizio, migliori l’efficienza operativa e sostenga le vendite conoscere come le soluzioni di Customer Experience possono aiutare le aziende a far vivere questa esperienza in modo coerente, personalizzata, attraverso tutti i canali e su tutti i dispositivi, ottenendo risultati misurabile Ecco le presentazioni e i video presentati durante i lavori: &amp;lt;p&amp;gt; &amp;lt;/p&amp;gt; Oracle Customer Experience - Empowering People. Powering Brands - Armando Janigro, Sales Development Manager, Oracle         How to win with Customer Experience - Nadia Dallafiore, Senior Manager CRM Retail  Accenture   Customer Experience e selezione Darwiniana della marca - Enrico Finzi, Sociologo, Presidente AstraRicerche   Engage.Win.Develop.Keep LinkedIn: Customer Concepts Exchange Facebook: Oracle Customer Experience

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• Oracle WebCenter: The Best of the Best

  - by kellsey.ruppel(at)oracle.com

  You may remember that the key goals of the new release of WebCenter are providing a Modern User Experience, unparalleled Application Integration, converging all the best of the existing portal platforms into WebCenter and delivering a Common User Experience Architecture.  Last week, we provided an overview of Oracle WebCenter, and this week, we'll focus on Convergence and how the new release of Oracle WebCenter is the Best of the Best..Our development team has been working very hard to bring all the best capabilities from each of the existing portal products into one modern user experience platform that provides a robust foundation for moving customers into the future.  Each of the development teams still maintain their existing products to support the current customers,  but they've been tasked with converging their unique best of breed features into the new WebCenter release so that it will meet the broadest set of use cases possible. For example, we've taken the fastest and most scalable portlet engine in the industry with Oracle WebLogic Portal, integrated it within WebCenter, and improved performance further, to deliver even more performance for our customers.  In addition, we've focused on extending the reach of all the different user experience resources so that customers can deliver robust capabilities into their existing portals, applications, composite applications, dashboards, mobile applications, really any channel that requires information.  And finally, we've combined a whole set of community and multi-site capabilities leveraging the pioneering capabilities of Plumtree portal directly into the new WebCenter release.  While at the same time we've built and delivered the new WebCenter release, we've also provided new feature releases of all the existing products.  In this way, customers can continue to gain value out of their existing investments while at the same time have the smoothest path to upgrading to the new WebCenter release. With the new WebCenter release, we are delivering a converged platform to address all portal requirements that have been delivered by different point products in our portal portfolio in the past. Additionally, this release delivers the most modern user experience that goes well beyond the experience the other portal products provided. This is because the new WebCenter release has been built from the ground up with modern technologies around rich clients, SOA, and customizations compared with other portal products whose architecture has been adapted to add capabilities like AJAX, personalization, and social computing.The new WebCenter release addresses the broadest set of use cases using single product set and single architecture spanning extranet sites to social communities. It helps customers manage, maintain and develop one technology set, but leverage it throughout their organization whether it's embedded in an application or a new destination for improved customer and employee productivity. Additionally, the new release of WebCenter leverages the best and most performant features of all the existing portfolio products to deliver the fastest and most scalable portal platform.  Most importantly, it supports the broadest development models spanning from J2EE/Java to HTML/REST to .NET.Keep checking back this week as we provide additional resources and information on how the new release of Oracle WebCenter is the Best of the Best - converging all the best capabilities from each of the existing portal products into one modern user experience platform.

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• MySQL Connector/Net 6.5.5 Maintenance Release has been released

  - by fernando

  MySQL Connector/Net 6.5.5, a new maintenance release of our 6.5 series, has been released.  This release is GA quality and is appropriate for use in production environments.  Please note that 6.6 is our latest driver series and is the recommended product for development. It is now available in source and binary form from http://dev.mysql.com/downloads/connector/net/#downloads and mirror sites (note that not all mirror sites may be up to date at this point-if you can't find this version on some mirror, please try again later or choose another download site.) The 6.5.5 version of MySQL Connector/Net brings the following fixes: - Fix for ArgumentNull exception when using Take().Count() in a LINQ to Entities query (bug MySql #64749, Oracle bug #13913047). - Fix for type varchar changed to bit when saving in Table Designer (Oracle bug #13916560). - Fix for error when trying to change the name of an Index on the Indexes/Keys editor; along with this fix now users can change the Index type of a new Index which could not be done   in previous versions, and when changing the Index name the change is reflected on the list view at the left side of the Index/Keys editor (Oracle bug #13613801). - Fix for stored procedure call using only its name with EF code first (MySql bug #64999, Oracle bug #14008699). - Fix for List.Contains generates a bunch of ORs instead of more efficient IN clause in   LINQ to Entities (Oracle bug #14016344, MySql bug #64934). - Fix for performance issue in generated EF query: .NET StartsWith/Contains/EndsWith produces MySql's locate instead of Like (MySql bug #64935, Oracle bug #14009363). - Fix for script generated for code first contains wrong alter table and wrong declaration for byte[] (MySql bug #64216, Oracle bug #13900091). - Fix and code contribution for bug Timed out sessions are removed without notification which allow to enable the Expired CallBack when Session Provider times out any session (bug MySql #62266 Oracle bug # 13354935) - Fix for Exception thrown when using cascade delete in an EDM Model-First in Entity Framework (Oracle bug #14008752, MySql bug #64779). - Fix for Session locking issue with MySqlSessionStateStore (MySql bug #63997, Oracble bug #13733054). - Fixed deleting a user profile using Profile provider (MySQL bug #64470, Oracle bug #13790123) - Fix for bug Cannot Create an Entity with a Key of Type String (MySQL bug #65289, Oracle bug #14540202). This fix checks if the type has a FixedLength facet set in order to create a char otherwise should create varchar, mediumtext or longtext types when using a String CLR type in Code First or Model First also tested in Database First. Unit tests added for Code First and ProviderManifest. - Fix for bug "CacheServerProperties can cause 'Packet too large' error". The issue was due to a missing reading of Max_allowed_packet server property when CacheServerProperties is in true, since the value was read only in the first connection but the following pooled connections had a wrong value causing a Packet too large error. Including also a unit test for this scenario. All unit test passed. MySQL Bug #66578 Orabug #14593547. - Fix for handling unnamed parameter in MySQLCommand. This fix allows the mysqlcommand to handle parameters without requiring naming (e.g. INSERT INTO Test (id,name) VALUES (?, ?) ) (MySQL Bug #66060, Oracle bug #14499549). - Fixed inheritance on Entity Framework Code First scenarios. Discriminator column is created using its correct type as varchar(128) (MySql bug #63920 and Oracle bug #13582335). - Fixed "Trying to customize column precision in Code First does not work" (MySql bug #65001, Oracle bug #14469048). - Fixed bug ASP.NET Membership database fails on MySql database UTF32 (MySQL bug #65144, Oracle bug #14495292). - Fix for MySqlCommand.LastInsertedId holding only 32 bit values (MySql bug #65452, Oracle bug #14171960) by changing   several internal declaration of lastinsertid from int to long. - Fixed "Decimal type should have digits at right of decimal point", now default is 2, but user's changes in   EDM designer are recognized (MySql bug #65127, Oracle bug #14474342). - Fix for NullReferenceException when saving an uninitialized row in Entity Framework (MySql bug #66066, Oracle bug #14479715). - Fix for error when calling RoleProvider.RemoveUserFromRole(): causes an exception due to a wrong table being used (MySql bug #65805, Oracle bug #14405338). - Fix for "Memory Leak on MySql.Data.MySqlClient.MySqlCommand", too many MemoryStream's instances created (MySql bug #65696, Oracle bug #14468204). - Added ANTLR attribution notice (Oracle bug #14379162). - Fixed Entity Framework + mysql connector/net in partial trust throws exceptions (MySql bug #65036, Oracle bug #14668820). - Added support in Parser for Datetime and Time types with precision when using Server 5.6 (No bug Number). - Small improvement on MySqlPoolManager CleanIdleConnections for better mysqlpoolmanager idlecleanuptimer at startup (MySql bug #66472 and Oracle bug #14652624). - Fix for bug TIMESTAMP values are mistakenly represented as DateTime with Kind = Local (Mysql bug #66964, Oracle bug #14740705). - Fix for bug Keyword not supported. Parameter name: AttachDbFilename (Mysql bug #66880, Oracle bug #14733472). - Added support to MySql script file to retrieve data when using "SHOW" statements. - Fix for Package Load Failure in Visual Studio 2005 (MySql bug #63073, Oracle bug #13491674). - Fix for bug "Unable to connect using IPv6 connections" (MySQL bug #67253, Oracle bug #14835718). - Added auto-generated values for Guid identity columns (MySql bug #67450, Oracle bug #15834176). - Fix for method FirstOrDefault not supported in some LINQ to Entities queries (MySql bug #67377, Oracle bug #15856964). The release is available to download at http://dev.mysql.com/downloads/connector/net/6.5.html Documentation ------------------------------------- You can view current Connector/Net documentation at http://dev.mysql.com/doc/refman/5.5/en/connector-net.html You can find our team blog at http://blogs.oracle.com/MySQLOnWindows. You can also post questions on our forums at http://forums.mysql.com/. Enjoy and thanks for the support! 

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• Oracle Keynote Panel at AIIM - The Movie

  - by [email protected]

  I've uploaded the video of the Oracle keynote panel at AIIM. It's broken into a number of segments, and I've put some of the quotes in the comments area so you can follow the topics as you decide which one to view. You can see the video here. A big thanks to our panelists for their time and insights - Cindy Bixler of Embry Riddle Aeronautical Univerisity, Tom Showalter of JP Morgan Chase, Irfan Motiwala of Moodys Investments, and Monica Crocker of Land O' Lakes, and a special thanks to our moderator, Robert Shimp of Oracle.

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• Database Firewall

  - by ???02

  Database Firewall?????SQL????????SQL????????????WEB?????HTTP??????SQL????????SQL????????????????????????????????????????????????????????????SQL??????????????????????????????????????·WEB???????????????????·??????????????????WEB???????????WEB??????????Web?????????????????IPA???????????SQL?????????????????????SQL??????????????????????SQL????????????????WEB??????????????????????????????????????????????????????????????????????????????????????????????WEB????????????????????????????????????????B to B?B to C???WEB????????????????????????????????????????????????????????????????????????????WEB?????????????????????WEB??????????????????·??????????????????????????????????????????????????????????????????????????????????????????WEB???????SQL?????????????????????????????Oracle Database Firewall???SQL??????????????????????????????????????????????????????????????????????????????2011?Oracle Database Firewall?????????·????????????????????????????????????????Oracle Database Firewall??????????????????SQL?????????·?????????????????????? Oracle Database Fireawall ?Oracle Database Firewall???????????????????????????????????????????????????????????SQL??????????????????????????????????????????2????????????????????SQL???Pass?Block????????????SQL?????????????????????????????????????????????????????????????????????????????????SQL????????????????????????????????????????????????????????????????????????????????????????????SQL?Oracle Database Firewall???????????????????SQL????????????????WEB??????????Oracle Database Firewall???????????????????????????????????Oracle Database??????SQL Server?DB2?Sybase??????????2????????Oracle Database Firewall?????????????????????????????????????????????????Oracle Database Firewall?????????????????????????????????????????????SQL???????????????????????????????????????????????????????????SPAN???(?????????)?????????????????????????????????SQL???????????????????????????????????????????SQL?Block???Pass??????????????????????????????????IDS?IPS????????????????????WAF (Web Application Firewall)? ??????????????????????????????????Database Firewall???????????????SQL????????????SQL????400????????????????(ISO/IEC 9075)??????????Oracle Database Firewall???????????????????????????????????????????SQL?????????????????????SQL??????Oracle Database Firewall??Oracle Database, SQL Server, DB2??????????????????????SQL???????????????????SQL??????????????????????????????????SQL???????????????????????????????????SQL????????????????????????????????????Oracle Database Firewall???SQL??????Oracle Database Firewall?????????????????????????????????????????????????????????????????????????????(Oracle Database???10gR2??XML??????????????????????????????????????????????????????????????Oracle Database???????????????????Oracle Database???????????????????????????????)???Oracle Database Firewall??????????????????????????????????????????????????????????????Oracle Database Firewall????????????????????????????????????????????????????????? ?????? Oracle Direct

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• RightNow CX Cloud Service Combined with Oracle Fusion CRM in the Cloud

  - by Richard Lefebvre

  ·        The May 2012 release of Oracle’s RightNow CX Cloud Service, the customer experience suite, is now integrated with Oracle Fusion CRM, helping organizations to achieve sustainable business growth through relevant, cross-channel customer interactions that can increase revenue opportunities and drive organizational efficiencies. Relevant Interactions Build Stronger Customer Relationships ·          Armed with a comprehensive view of all customer interactions across channels, the context and status of these interactions, and an awareness of the customer’s value to the organization, companies can now offer more relevant products and services to customers. ·         Using the combined Oracle RightNow CX Cloud Service and Oracle Fusion CRM solutions, organizations can increase customer retention, drive higher levels of customer advocacy, and increase sales conversion rates with tools designed to: - Provide a complete, cross-channel view of the customer to sales, marketing and service. - Empower sales and service departments to easily collaborate to proactively solve customer issues, using opportunities to provide purchase advice at the right time and with the right solutions. - Allow sales to easily review service history in preparation for sales calls. - Enable agents to understand customer value based upon prior buying habits and existing opportunities. Deeper Insight Enables Targeted, Personalized Opportunities ·          The combination of Oracle RightNow CX Cloud Service and Oracle Fusion CRM allows sales and marketing organizations to simultaneously leverage service interactions from RightNow CX and sales prediction and segmentation capabilities from Fusion Sales. This helps companies to: - Better match products and services to specific customer needs based on customer service history.  - Deliver targeted, personalized interactions intended to help customers derive more value from purchases and to inform future buying decisions. - Identify new opportunities to increase deal size and conversion rates. Supporting Quotes ·         “Every interaction is a relationship opportunity to grow your business. When these interactions are relevant and add value for customers, customers are more likely to trust the relationship and seek purchase advice,” said David Vap, group vice president, Oracle. “This customer trust provides an opportunity to increase customer product adoption and to reduce the cost of customer acquisition, thereby increasing company profitability.” Supporting Resources ·         Oracle Fusion CRM ·         Oracle Fusion Applications ·         Oracle RightNow CX Cloud Service ·         OracleCRM on Facebook ·         OracleCRM on YouTube

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• Introducing Elke Phelps, Guest Author

  - by Steven Chan (Oracle Development)

  I'm very pleased to welcome Elke Phelps as a new contributor to this blog.  Elke needs little introduction to most long-time readers, as she's been a pillar of the E-Business Suite sysadmin community for years.  What's special about this announcement is that Elke is joining this blog's panel of guest authors as a member of my Product Management team in the Oracle E-Business Suite Applications Technology Group.  I am thrilled to have her as part of my team and look forward to her contributions to this blog. Here's a short bio: Elke is a Product Manager in the Oracle E-Business Suite Applications Technology Group.  She joined Oracle in 2011 after having been an Oracle customer and Oracle Technologist (Oracle Database Administrator, Oracle Applications DBA, Technical Architect and Technical Manager of an Oracle Applications DBA Team) since 1993. Elke is the lead author of the Oracle Applications DBA Field Guide (Apress 2006) and Oracle R12 Applications DBA Field Guide (Coqui Tech and Press 2010).  Elke is also the founder of the Oracle Applications User Group (OAUG) E-Business Suite Applications Technology Special Interest Group (SIG) and served as President of the SIG from February 2005 - August 2011.  Elke has been a speaker at Oracle OpenWorld and Collaborate since 2004.  Prior to joining Oracle, Elke was designated an Oracle ACE (2007) and Oracle ACE Director (2009).   Elke has a Computer Science Degree and a Masters of Business Administration from the University of Oklahoma.  In her spare time, Elke enjoys traveling especially to Europe, Puerto Rico and the amazing US National Parks.  Elke also enjoys hiking, antiquing, gardening and cooking. 

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• Customer Webcast: Alcatel-Lucent Creates a Modern User Experience

  - by [email protected]

  Today, customer satisfaction is critical to a company's long-term success. With customers searching the internet to find new solutions and offerings, it's more important than ever to deliver a modern and engaging user experience that's both interactive and community-based. Join us on June 30th for this exclusive LIVE Webcast with Saeed Hosseiniyar, CIO of Alcatel-Lucent's Enterprise Products Group, and Andy MacMillan, Vice President of Product Management for Oracle's Enterprise 2.0 Solutions. You'll learn how a modern customer service portal with integrated Web 2.0 and social media features can: Improve customer satisfaction by delivering rich, personalized and interactive content Speed product development by facilitating participation and feedback from customers through online communities Improve ROI with a unified platform that delivers content to employees, partners and customers You'll walk away with concrete strategies, best practices and real-world insights on how to transform your company's brand with a next-generation customer service and support site. Register today for this complimentary live Webcast!

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• New Exadata, Exalogic, Exalytics Public References

  - by Javier Puerta

  Deutschetelekom (Germany) Exalytics, OBIEE, Essbase, ACS (with partners T-Systems and Deloitte Consulting) - Published: June 04, 2014 Daelim Industrial (Korea) [Korean] Oracle Exalytics, Oracle Exadata, Oracle Hyperion (with partner Kolon Benit) - Published: May 29, 2014 Algar Telecom (Brazil) [also in Portuguese] Oracle Exadata, Oracle Advanced Customer Support Services - Published: May 23, 2014 Globacom (Nigeria) [also in Spanish] Big Data Appliance, NoSQL DB Community Edition, ACS (with partner mCentric, Ltd.) - Published: May 22, 2014 MagtiCom LTD (Georgia) Oracle Exadata, Oracle Consulting (with partner UGT) - Published: May 21, 2014 Hospital Alemão Oswaldo Cruz (Brazil - local language) Oracle Exadata, Oracle Active Data Guard, Oracle ZFS (with partner Teiko) - Published: May 13, 2014 Accelya Kale (India) Oracle Exadata (with partner Softcell Technologies Limited) - Published: May 12, 2014 Autoridade Tributária e Aduaneira (Portugal) [also Portuguese] Exadata, Exalogic (with partner Timestamp) - Published: May 06, 2014 Reliance Commercial Finance (India) Oracle Exadata, Oracle Exalogic, Oracle WebLogic Suite, Oracle Advanced Customer Support Services - Published: May 01, 2014

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• Engineered to Inform, Inspire, Entertain

  - by Oracle OpenWorld Blog Team

  by Karen Shamban Take note! Oracle OpenWorld keynote lineup announced  The lineup for the keynotes at this year's Oracle OpenWorld conference has just been announced.  Expert speakers will provide insights into industry trends, the latest technology developments and futures, as well as key strategies for achieving business efficiency and innovation. Critical business drivers such as engineered systems, cloud computing, customer experience, and business analytics and big data will be featured topics. Executive keynotes include: Oracle CEO Larry Ellison on "Hardware and Software, Engineered to Work Together: Why It's a Different Approach" and "The Oracle Cloud: Where Social is Built In" Oracle President Mark Hurd discussing "Shift Complexity" with SVP of Oracle Database Development Andrew Mendelsohn,  and "See More, Act Faster: Oracle Business Analytics" Oracle EVP of Product Development Thomas Kurian focusing on "The Oracle Cloud: Oracle's Cloud Platform and Applications Strategy" Oracle EVP of Systems John Fowler, Oracle Chief Corporate Architect Edward Screven, and Oracle SVP of Systems Technology Juan Loiaza on "Oracle Cloud Infrastructure and Engineered Systems: Fast, Reliable, Virtualized" For more information on speakers, topics, and schedule, go to the Oracle OpenWorld Keynotes page.

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• Express your personality and potential @ Oracle

  - by jessica.ebbelaar(at)oracle.com

  Ciao, my name is Michel and I am a 24 year old guy from Forlì, Italy, working as a Business Intelligence Business Development Consultant in Rome. After I completed the Bachelor's Degree in Business Administration at Bologna University, I took a Multiple Master of Science in International Management organized by three European Universities: Bologna University (IT), ICN Business School of Nancy (FR) and Uppsala University (SE).I therefore had the chance to travel a lot and, most important, to study and meet hundreds of people from all over the world. This experience enhanced the passion I foster for international environments, different cultures and countries; not to mention the learning of foreign languages. Working for such a structured multinational as Oracle totally reflects my desire to be surrounded by a multicultural and international atmosphere, having the opportunity to grow from the personal point of view and to endlessly boost my career path. Demand Generation My department is responsible for demand generation activities. That implies, for instance, the implementation of various strategies aimed to feed the pipeline for Business Intelligence products in the Italian market. Organization of marketing campaigns, events, providing ideas or contacts to the sales force is just a few examples of our work. I like to define the role of the business development as something that translates the marketing insights into tools to increase the sales, accounting the differences amongst countries, companies and industries. Furthermore, it is an important feature to collaborate with the EMEA team to share knowledge and best practices. My initial lack of an IT background has been constantly covered by the managers and my personal mentor. The thing I appreciated most is indeed the fact I always feel to be a growing potential, becoming essential day after day. I am surprised by the trust and confidence people have on me and how they proudly encourage my personal initiative and always spur me to contribute. Career Ambitions If your ambitions are to work within an international but extremely people focused environment, to contribute to the growth of one of the most successful companies in the world, to deal with a fast-paced industry and highly competitive market, to have the chance to fully express your personality and potential and to satisfy your career ambitions over the years, then Oracle is right for YOU. Looking forward to having YOU aboard! Do you want to find out more about the open roles within Oracle? Follow us on http://campus.oracle.com.

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• Don't Miss A Session -- Check the Daily Updates!

  - by Oracle OpenWorld Blog Team

  With thousands of sessions during conference week, sometimes times and locations change. Be sure to check session updates daily so you won't miss a thing.  Session updates can be found at the following URLs: Oracle OpenWorld: http://www.oracle.com/openworld/updates/monday/index.html?origref=http://www.oracle.com/openworld/index.html JavaOne: http://www.oracle.com/javaone/updates/monday/index.html?origref=http://www.oracle.com/javaone/index.html Oracle PartnerNetwork Exchange @ OpenWorld: http://www.oracle.com/opnexchange/updates/sunday/index.html?origref=http://www.oracle.com/opnexchange/index.html Customer Experience Summit @ OpenWorld: http://www.oracle.com/events/us/en/cxsummit/updates/wednesday/index.html?origref=http://www.oracle.com/events/us/en/cxsummit/index.html Java Embedded @ JavaOne: http://www.oracle.com/javaone/embedded/updates/wednesday/index.html?origref=http://www.oracle.com/javaone/embedded/index.html

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• Plans for Certifying Oracle Database 12c with E-Business Suite

  - by Steven Chan (Oracle Development)

  The Oracle Database 12c is now officially released.  We're as excited about this new database release as you are.  In fact, we've been testing a wide variety of E-Business Suite releases and configurations with internal DB 12c betas for some time.  This testing is going well, but as usual, Oracle's Revenue Recognition rules prohibit us from discussing certification and release dates You're welcome to monitor or subscribe to this blog. I'll post updates here as soon as soon as they're available.   

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• ??????????? ??????? ?? Oracle CRM On Demand ??? ????????? Oracle

  - by [email protected]

    ?????? ??? ?????????????? ????????? ORACLE! ?????????? ??????????? ??????? ?? ??????? ???????? ?? CRM On Demand ???? ???????? ? ????????? ?? 1-?? ?????????? ? ????? ?????????? 59$ + ???.   ??????????? ????????????? ??? ???????? ?? ???? ?? 12 ??????? ???? ???????? ???????????: ?? ????? ??? 2010 ???? ????????? - ???????????? ??????? ?????? ???????? ??????????? ????????-???????? Oracle ** ??????? ???? ?????????? 70$ + ??? ???????? ????? ?????????????? ?????: Oracle Partner Relationship Management On Demand, Oracle CRM On Demand ??? iPhone ?? ???? ?? $20+??? ? ????? ?? ????????????.

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• Oracle vous invite à un atelier découverte Oracle Coherence composé d’une présentation du produit et de ses concepts, suivi par des exercices pratiques.

  - by mseika

  Oracle vous invite à un atelier découverte Oracle Coherence composé d’une présentation du produit et de ses concepts, suivi par des exercices pratiques. Objectifs : Cet atelier est destiné aux populations suivantes : architectes, développeurs, ainsi que les responsables de projets. Le format retenu (1 journée) pour cet atelier vous permettra de mesurer ce qu’Oracle Coherence peut apporter à votre entreprise ou vos clients au travers de quelques exercices. Cette journée de prise en main vous permettra de mieux comprendre : Le positionnement d’Oracle Coherence au travers des différents cas d’utilisation rencontrés sur le marché français Les concepts technique d’Oracle Coherence Création d’une grille de données distribuée Insérer et lire des données dans un cache distribué Effectuer une requête sur un cache distribué Effectuer une aggrégation sur un cache distribué Etc… En fonction de votre niveau il y aura toujours un exercice supplémentaire à réaliser… Pré-requis :Matériel : Pour la session, chaque participant doit disposer de son pc portable avec un minimum de 4Go de RAM (idéalement Windows XP ou 7). Sur le PC on doit trouver déjà installés les éléments suivants : un Jdk 6, Eclipse dans une version récente, et Coherence 3.7. Technique : Eclipse et  Programmation Java niveau débutant (vous devez être à l’aise pour créer un projet Java, utiliser des librairies, compiler, exécuter, créer des configurations de lancement Eclipse, etc…). Durée : 1 jour L'équipe Enablement Oracle France.NB: Merci de prévoir les frais liés au déjeuner qui n'est pas pris en charge par Oracle

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• Learn How to Use Oracle’s Spatial and BI Tools for Location-aware Predictive Analytics

  - by Mandy Ho

  November 29, 2-3pm EST Are you a OBIEE (Oracle Business Intelligence Enterprise Edition) user? Have Location data you'd like to incorporate into your analysis as well? This is a great webinar for you! Join us, as Oracle experts from both teams show how to perform perdictive analytics, network analytics and spatial analysis, combined together, in real world scenarios. We will include demos evaluating airline on-time performance and retail establishment performance.  Learn how to: - Gain better business insights and improve ROI with Oracle Spatial and Graph, Oracle Advanced Analytics, and Oracle Business Intelligence Enterprise Edition (OBIEE). - Streamline and remove the complexity of building applications with OBIEE’s built-in location and analytics features. - Create the statistical model, build interactive reports and dashboards including location analysis and map visualization, and incorporate network analytics for geomarketing and site scoring. - Perform location analysis and processing such as proximity, containment, geocoding, aggregation of geographic regions, and more. Speakers include Jayant Sharma, Director, Product Management, Oracle Spatial and Mapping Technologies; Jean Ihm, Principal Product Manager, Oracle Spatial and Mapping Technologies; and Abhinav Agarwal, OBIEE Product Management. Who should attend This webinar is appropriate for CIOs, business and technical managers, developers, and analysts involved in design and management of analytic applications and solutions where spatial analysis can add insight and value to business processes. Click here, or the link below to sign up today! https://www2.gotomeeting.com/register/764677554

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• Grid Infrastructure Management Repository (GIMR) database now mandatory in Oracle GI 12.1.0.2

  - by Mike Dietrich

  During the installation of Oracle Grid Infrastructure 12.1.0.1 you've had the following option to choose YES/NO to install the Grid Infrastructure Management Repository (GIMR) database MGMTDB: With Oracle Grid Infrastructure 12.1.0.2 this choice has become obsolete and the above screen does not appear anymore. The GIMR database has become mandatory.  What gets stored in the GIMR? See the documentation here See the changes in Oracle Clusterware 12.1.0.2 here: Automatic Installation of Grid Infrastructure Management Repository The Grid Infrastructure Management Repository is automatically installed with Oracle Grid Infrastructure 12c release 1 (12.1.0.2). The Grid Infrastructure Management Repository enables such features as Cluster Health Monitor, Oracle Database QoS Management, and Rapid Home Provisioning, and provides a historical metric repository that simplifies viewing of past performance and diagnosis of issues. This capability is fully integrated into Oracle Enterprise Manager Cloud Control for seamless management. Furthermore what the doc doesn't say explicitly: The -MGMTDB has now become a single-tenant deployment having a CDB with one PDB This will allow the use of a Utility Cluster that can hold the CDB for a collection of GIMR PDBs When you've had already an Oracle 12.1.0.1 GIMR this database will be destroyed and recreated Preserving the CHM/OS data can be acchieved with OCULMON to dump it out into node view The data files associated with it will be created within the same disk group as OCR and VOTING  In a future release there may be an option offered to put in into a separate disk group Some important MOS Notes: MOS Note 1568402.1FAQ: 12c Grid Infrastructure Management Repository, states there's no supported procedure to enable Management Database once the GI stack is configured MOS Note 1589394.1How to Move GI Management Repository to Different Shared Storage(shows how to delete and recreate the MGMTDB) MOS Note 1631336.1Cannot delete Management Database (MGMTDB) in 12.1 -Mike

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• Jumpstart Fusion Middleware projects with Oracle User Productivity Kit

  - by Dain C. Hansen

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• Oracle OpenWorld São Paulo Is Back!

  - by Kristin Rose

  Guess what’s back and bigger than ever! Oracle OpenWorld São Paulo, and we can’t wait to see YOU there! Be part of the first ever Oracle PartnerNetwork Exchange Latin America, a program that incorporates special activities specifically tailored to you, our partners. OracleOpenWorld Latin America is taking place from December 4th – 6th at the Transamerica Expo Center, so if you haven’t already registered, hurry and do so to take advantage of our Early Bird pricing here! This year’s jam-packed agenda includes keynotes from Hugo Freytes, SVP of Latin America Alliances and Channels, Judson Althoff, SVP of Worldwide Alliances and Channels and many more! The OPN Keynote session will take place on December 5th from 10:00am to 12:00am, and the program will feature four tracks including Applications, Cloud, Engineered Systems and Technology for partners, complete with endless content! Click here to view the Oracle OpenWorld Latin America Oracle PartnerNetwork Agenda. Also, we wanted to offer a huge THANK YOU to our 2012 Oracle PartnerNetwork Exchange Latin America and Lounge sponsors: Avnet and Preteco! Be sure to stop by our Oracle PartnerNetwork Lounge to hold meetings, network with your peers, and engage in relevant conversations with your partners, customers and other industry professionals. Finally, don’t wait to register! Early Bird Pricing for OPN Exchange @ OpenWorld has ends November, 23. You really don't want to miss this great opportunity to learn, network, and be a part of the experience. Register here! Welcome to the new Oracle PartnerNetwork Exchange @ OpenWorld Latin America 2012! The OPN Communications Team

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• EVENT RECAP: Oracle Health Sciences Conference

  - by cwarticki

  Monaco served as an intense location for this year's Oracle Health Sciences User Group conference.  It was a "Grand Prix" event with nearly 200 attendees from all over the world.  In a country famous for high performance race cars, luxury super yachts and lifestyles of the rich & famous, the conference was very Ellison-esque. I think the Superyachts were being paired with Exadata. The OSHUG staff were fantastic . Robin and Taylor (pictured left) from Drohan Management took care of all the details and were wonderful to get to know. I met with some real Oracle loyalists.  Stan Sachar,  I.T. Manager for Westat, and the Focus Group co-chair for Admin Configuration Mgmt (ACM).  Westat was an early adopter of Oracle Clinical for clinical trial projects with installations in 1997-98.  I had a chance to talk with Stan during the reception and he is an Oracle advocate and evangelist. He's invested in his career in using Oracle products. (Stan Sachar pictured right with Dick Wolnick from Oracle, on left) I also met with Mirco Becker from Grunenthal Gmbh.  He's been working with the Argus product for over 6 years.  He's a big user of Oracle Support. Mirco attended my support best practices session and was actively engaged and asked several questions.  He's excited to adopt those best practices and work more efficiently and effectively with Support. Finally, I thank the many who attended my session.  I admit, the beautiful weather and view of the ocean was a distraction, but nonetheless my mission was to provide you with all the necessary support resources for Health Sciences users. You will find a copy of my presentation on the OSHUG website. Bon Voyage Monaco.  Thanks for the memories.  I'll see everyone next year, in Miami. -Chris WartickiGlobal Customer Management

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• Oracle at Work videó: Banca Transilvania, Exadata és Exalogic, alkalmazások és adattárház

  - by user645740

  Az ORACLE AT WORK videók sorában most a Banca Transilvania romániai bank felso vezetoi osztják meg gyakorlati tapasztalataikat az Exadata Database Machine és az Exalogic megoldások banki muködésérol. Videó link: Video Case Study with Banca Transilvania.    A kolozsvári székhelyu Banca Transilvania a harmadik legnagyobb bank Romániában, 1,5 millió aktív ügyfelet kezel, a bank növekszik. Amikor 1999-ben megjelent a II. generációs Exadata V2-es sorozat, ebbol a Banca Transilvania volt az elso banki vásárló a világon. Eloször az adattárházukat helyezték át Exadatára, hatalmas teljesítmény ugrást tapasztaltak, amit az üzlet ki is tudott használni, több riport, extrém jó válaszidokkel, gyorsabb batch futások. A cél a banki architektúra Exadata és Exalogic rendszerre történo konszolidálása. A videóban az Exadata + Exalogic megoldásuk elonyeirol a Banca Transilvania vezetoi beszélnek: Robert C. Rekkers, CEO;  Leontin Toderici, COO;  Marius Ursuti, IT Director. az alkalmazásaikat Oracle-ön konszolidálják kártya rendszer új core-banking rendszer: FLEXCUBE is az Exadatán fog muködni, ez segíti a bankot a növekedésben, a növekvo ügyfélszám, tranzakciók kezelésében Siebel CRM tesztelik az Exa architektúrán az Oracle E-Business Suite alkalmazásokat is legjobb teljesítmény Oracle adatbázisokra, kisebb válaszidok, adattárház és Oracle OLAP: költségcsökkenés, 30-szor gyorsabb muködés Exalogic: alkalmazásszerverek konszolidációja WebLogic szerveren a bank tesztjei is azt mutatják, hogy az Exalogic elonyei még jobban kidomborodnak az Exadata használatával együtt a gépek beállítását követoen 24 órán belül már kezdhetik a munkát, az elore telepített szoftverekkel, a gyárilag alaposan tesztelt és hangolt gépekkel egyszerubb architektúra, ennek menedzsmentje is kisebb költségu általánosan minden rendszer bevezetési ideje lecsökken az Exa architektúrán lehetové teszi új termékek és szolgáltatások gyorsabb bevezetését költségcsökkentés, teljes költség, Total Cost csökkent kiemelték az Oracle Corporation  felkészült csapatának rugalmasságát az Oracle folyamatos fejlesztése, innovációja, supportja Videó link: Video Case Study with Banca Transilvania.

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• Hill International Wins Oracle Eco-Enterprise Innovation Award

  - by Evelyn Neumayr

  In my last blog entry, I discussed Oracle’s Eco-Enterprise Innovation Award, part of the Oracle Excellence awards. Nominations for this year’s awards are due July 17. These awards are presented to organizations that use Oracle products to reduce their environmental footprint while improving their operational efficiency. One of last year’s winners was Hill International. Engineering News-Record magazine recently ranked Hill as the eighth-largest construction management firm in the United States. Hill International was able to streamline its forecasting and improve its visibility into its construction projects’ productivity and profitability using Oracle Primavera. They also implemented Oracle Hyperion Financial Management to standardize its financial reporting and forecasting processes and support its decision-making. With Oracle, Hill gained visibility into the true productivity of each project and cut its financial reporting cycle time from two weeks to one. The company also used the data generated to support new construction project proposals and determine the profitability of potential projects. Hill International realized significant cost savings and reduced its environmental impact on its US$400 million Comcast Center construction project in Philadelphia by centralizing its data storage, reducing paper usage, and maximizing project efficiency. It also leveraged the increased visibility offered by the Oracle solutions to make more environmentally-sound business decisions regarding on-site demolition, re-use of previous structures, green design of new facilities, procurement, and materials usage. See more about Hill International and the other Eco-Enterprise Innovation award winners here.  

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• Integrating with Oracle Fusion Applications: Discovering Integration Artifacts

  - by Lionel Dubreuil

  Oracle Enterprise Repository serves as the core element to the Oracle SOA Governance solution. An industry-leading metadata repository, Oracle Enterprise Repository provides a solid foundation for delivering governance throughout the service-oriented architecture (SOA) lifecycle by acting as the single source of truth for information surrounding SOA assets and their dependencies. For Fusion Applications, the use of OER has been extended to include other integration asset types such as interface tables and other technical information such as data models, tables, views, lookups, profile options, et cetera. E-Business Suite users familiar with iRepository or eTRM will recognize the functionality in Fusion Applications OER. Oracle Enterprise Repository for Fusion Applications provides a common catalog of technical information, searchable using many different mechanisms. Customers can locate technical information by the name, description or keyword of the information they are looking for. They can also search by the type of asset they are trying to locate and/or where the asset sits in the product taxonomy. They can also see the how the asset dances in the choreography of some illustrative co-existence scenarios. These scenarios are laid out as both functional flow diagrams as well as technical interaction diagrams. Rajesh Raheja, software architect at Oracle, has recently posted an article on this topic: visibility and control are the key tenets to SOA governance, and the first step in integrating with Oracle Fusion Applications is to find out what are the integration options available. Oracle Enterprise Repository, an industry-leading metadata repository, provides this visibility. You can find his full blog post here.

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• Oracle VM server for SPARC 2.2 on S11

  - by Liam Merwick

  Oracle VM Server for SPARC 2.2 has been released for a little while now. The https://blogs.oracle.com/virtualization blog has an overview of all the 2.2 features. Initially, what was released was the SVR4 package for Solaris 10 (which is unbundled and wasn't constrained by any external schedule). On Solaris 11, the 'ldomsmanager' package is built into Solaris (and therefore doesn't need to be downloaded separately) so it is delivered as part of an S11 Support Repository Update (SRU). Some of the features in 2.2 are specific to S11 (SR-IOV and the ability to live migrate between machines with different CPU types) and so there have been many requests to know when are the S11 bits coming. Solaris 11 SRU8.5 was released on Friday and this includes Oracle VM server for SPARC 2.2 so if you're already running an S11 SRU all you need do is a 'pkg update' to get the 2.2 bits. If you're still running the original S11 and your 'pkg publisher' output shows the /release repository then you'll need to sign up for the /support repo by getting the appropriate keys and certificates to access the repository (requires a support contract). The 2.2 Admin Guide documents how to do this upgrade on S11 Two S11 articles which have some useful details on upgrading (not just 'ldomsmanager') via the support repositories are: How to Update Oracle Solaris 11 Systems From Oracle Support Repositories by Glynn Foster Tips for Updating Your Oracle Solaris 11 System from the Oracle Support Repository by Peter Dennis In particular, if you'd like to stick with the v2.1 release when upgrading to SRU8.5 or greater, see the 'pkg freeze' section of Peter's article.

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