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• GIT Website Deployment

  - by Brian

  I am attempting to setup GIT to deploy my project to different locations based on the branch. (I think this is what I want to do anyway). My current setup is this: Local dev machine running Netbeans to make changes. Remote server hosting GIT projects (same server running apache) - 2 subsites exist a test.FQDN.com and a live.FQDN.com What I would like to do is have 1 GIT project (MyProject) and create a new feature branch. Any commits done to the new feature branch would push to test.FQDN.com. Once the features have been tested and then merged into the master branch, it would push to live.FQDN.com. I have looked at GIT's post-receive hooks and was able to use "git checkout -f" command to pull on the test.FQDN.com site however that only pulls the master branch and not the new feature branch. I do not have any funding to use a third party to make this work, and would prefer to stay within GIT but have full root access to the web server if there is a package to install which would help control this. Any suggestions would be great!

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• PHP application failed to connect after a network plugged back in

  - by tntu

  My data-center appears to have had some issues with their network and thus my server has suffered from on an off network connectivity for about an hour. After the connection has been completely re-established my code still kept reporting the same issue over and over until I have restarted the service. The code is a simple PHP code that loops forever checking the Apple feed-back server and then sleeps for a few minutes and then it begins all over again. Now I understand the error being generated if the network is down but once it got back up why did it continue until I have restarted the code? Does PHP have something that needs to be re-initialized or something?? Messges log: Dec 20 08:57:22 server kernel: r8169: eth0: link down Dec 20 08:57:28 server kernel: r8169 0000:06:00.0: eth0: link up Dec 20 08:57:29 server kernel: r8169: eth0: link down Dec 20 08:57:33 server kernel: r8169 0000:06:00.0: eth0: link up Dec 20 08:57:33 server kernel: r8169: eth0: link down Dec 20 08:57:37 server kernel: r8169 0000:06:00.0: eth0: link up Dec 20 08:57:38 server kernel: r8169: eth0: link down Dec 20 08:57:44 server kernel: r8169 0000:06:00.0: eth0: link up Dec 20 08:57:44 server kernel: r8169: eth0: link down Dec 20 08:57:52 server kernel: r8169 0000:06:00.0: eth0: link up Dec 20 08:57:52 server kernel: r8169: eth0: link down Dec 20 09:10:58 server kernel: r8169 0000:06:00.0: eth0: link up PHP Error: PHP Warning: stream_socket_client(): php_network_getaddresses: getaddrinfo failed: Name or service not known in /home/push/feedback.php on line 36 Code Line 36: $apns = stream_socket_client('ssl://feedback.sandbox.push.apple.com:2196', $errcode, $errstr, 60, STREAM_CLIENT_CONNECT, $stream_context);

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• OpenVPN server will not redirect traffic

  - by skerit

  I set up an OpenVPN server on my VPS, using this guide: http://vpsnoc.com/blog/how-to-install-openvpn-on-a-debianubuntu-vps-instantly/ And I can connect to it without problems. Connect, that is, because no traffic is being redirected. When I try to load a webpage when connected to the vpn I just get an error. This is the config file it generated: dev tun server 10.8.0.0 255.255.255.0 ifconfig-pool-persist ipp.txt ca ca.crt cert server.crt key server.key dh dh1024.pem push "route 10.8.0.0 255.255.255.0" push "redirect-gateway" comp-lzo keepalive 10 60 ping-timer-rem persist-tun persist-key group daemon daemon This is my iptables.conf # Generated by iptables-save v1.4.4 on Sat May 7 13:09:44 2011 *raw :PREROUTING ACCEPT [37938267:10998335127] :OUTPUT ACCEPT [35616847:14165347907] COMMIT # Completed on Sat May 7 13:09:44 2011 # Generated by iptables-save v1.4.4 on Sat May 7 13:09:44 2011 *nat :PREROUTING ACCEPT [794948:91051460] :POSTROUTING ACCEPT [1603974:108147033] :OUTPUT ACCEPT [1603974:108147033] -A POSTROUTING -s 10.8.0.0/24 -o eth0 -j MASQUERADE -A POSTROUTING -s 10.8.0.0/24 -o eth1 -j MASQUERADE -A POSTROUTING -s 10.8.0.0/24 -o venet0 -j MASQUERADE COMMIT # Completed on Sat May 7 13:09:44 2011 # Generated by iptables-save v1.4.4 on Sat May 7 13:09:44 2011 *mangle :PREROUTING ACCEPT [37938267:10998335127] :INPUT ACCEPT [37677226:10960834925] :FORWARD ACCEPT [0:0] :OUTPUT ACCEPT [35616847:14165347907] :POSTROUTING ACCEPT [35680187:14169930490] COMMIT # Completed on Sat May 7 13:09:44 2011 # Generated by iptables-save v1.4.4 on Sat May 7 13:09:44 2011 *filter :INPUT ACCEPT [37677226:10960834925] :FORWARD ACCEPT [0:0] :OUTPUT ACCEPT [35616848:14165347947] -A INPUT -i eth0 -j LOG --log-prefix "BANDWIDTH_IN:" --log-level 7 -A FORWARD -o eth0 -j LOG --log-prefix "BANDWIDTH_OUT:" --log-level 7 -A FORWARD -i eth0 -j LOG --log-prefix "BANDWIDTH_IN:" --log-level 7 -A OUTPUT -o eth0 -j LOG --log-prefix "BANDWIDTH_OUT:" --log-level 7 COMMIT # Completed on Sat May 7 13:09:44 2011

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• Why does Google Analytics use two domains?

  - by AKeller

  I'm building a distributed widget that is comparable to Google Analytics. Users will add a <script> tag to their site that references my widget's JavaScript file. The Google Analytics tracking code looks like this: var _gaq = _gaq || []; _gaq.push(['_setAccount', 'UA-XXXXXXXX-X']); _gaq.push(['_trackPageview']); (function () { var ga = document.createElement('script'); ga.type = 'text/javascript'; ga.async = true; ga.src = ('https:' == document.location.protocol ? 'https://ssl' : 'http://www') + '.google-analytics.com/ga.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(ga, s); })(); Can anyone explain the reasoning behind separate HTTP and HTTPS hostnames? My instinct is to just secure the www address and then use the protocol-less syntax, like //www.google-analytics.com/ga.js. But I'm sure the Google Analytics architects put a lot of thought into this approach. I'd love to understand their logic before I follow/ignore their model.

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• How to use git to manage one codebase but have different environments

  - by emostar

  I'm using git for a personal project at the moment and have run into a problem of having one codebase for two different environments and was wondering what the cleanest way to use git would be. Main Desktop I Use this machine for most of my development. I have a git repository here that I cloned off of an empty repository that I use on my internal server. I do most of my work here and push back to the internal server so I can use that as a master of truth and to ease making backups. Laptop I sometimes want to code on the road, so I did a clone from the internal server and created a new branch called "laptop-branch". Unfortunately some directories MSVC++ version are different than from the Main Desktop environment. I just modified the files in the "laptop-branch" and committed them there. Now I did a lot of changes while on vacation with my laptop, and want to push them to origin, but don't want the changes I made that were related to directories and compiler versions to be pushed back to origin. What would be the best way to get this done?

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• "Synchronizing" files between local and remote server using Git

  - by ConcreteVitamin

  My intended goal: I maintain some files in my local computer, and I also share them with others by putting them on my website. In the past I did this by manually uploading all the files using FTP, every time I did some modifications etc. Now, I am wondering if I can use Git to help me achieve this (by "pushing" the local files to my website server). My server is hosted by Dreamhost. First Attempt: First, I try this tutorial. I first push my local files to my Github repo, and ssh into my Dreamhost server to clone --bare from the Github repo. But I find that git does not transfer my files. So I ignore the tutorial. Second Attempt: I ssh into my Dreamhost server to clone directly from Github. My files are all transfered to the server. Then, on my local computer, I git remote add dreamhost ssh://[email protected]/~/my-project. Then I add some files, and commit, and git push dreamhost master. And a bunch of errors appears: http://geotakucovi.com/gitError.jpg As a newbie Git user, I must have missed something. Please help!

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• Routing Traffic With OpenVPN

  - by user224277

  Few minutes ago i configured my VPN server, and actually I can connect to my VPN but all trafic is going through my normal home network. On my OpenVPN application I've got an information : Server IP: **.185.***.*10 Client IP: 10.8.0.6 Traffic: 7.3 KB in, 5.6 KB out Connected: 10 June 2014 19:21:59 So everything is connected but how I can setup on windows 7 that all trafic have to go through OpenVPN network card ?? Client setting : client dev tun proto udp # enter the server's hostname # or IP address here, and port number remote **.185.***.*10 1194 resolv-retry infinite nobind persist-key persist-tun # Use the full filepaths to your # certificates and keys ca ca.crt cert user1.crt key user1.key ns-cert-type server comp-lzo verb 6 Server setting : port 1194 proto udp dev tun # the full paths to your server keys and certs ca /etc/openvpn/keys/ca.crt cert /etc/openvpn/keys/server.crt key /etc/openvpn/keys/server.key dh /etc/openvpn/keys/dh2048.pem cipher BF-CBC # Set server mode, and define a virtual pool of IP # addresses for clients to use. Use any subnet # that does not collide with your existing subnets. # In this example, the server can be pinged at 10.8.0.1 server 10.8.0.0 255.255.255.0 # Set up route(s) to subnet(s) behind # OpenVPN server push "dhcp-option DNS 8.8.8.8" push "dhcp-option DNS 8.8.4.4" ifconfig-pool-persist /etc/openvpn/ipp.txt keepalive 10 120 status openvpn-status.log verb 6 and sysctl : net.ipv4.ip_forward=1 Thank you for your time and help.

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• Gitosis problems

  - by user49884

  I've spent the last 14 days on git and gitosis problems. I did always find a way around my problems but now I'm stuck. To briefly summarize the situation: I have setup gitosis, created a project and I can check in and out of it. Then I added another uses, giving him access to the project by adding him to gitosis.conf, but he can not even clone project. Then I added yet another user for the same project (following same procedure), he has access to everything (clone, pull and push). Finally, I added one more user who can not do anything either. I could live with all of this, because I have access to work on the project. Now I have added a new project, or have I? To my best believe, I have done everything the exact same way as with the first project. I do not get a repository in the repository folder on my server (when doing "git remote add..." and push). I have tried following ALL the guides google gave me on "how to create a new repository gitosis" (is up to page 7 before not ALL hits are marked as visited). I have also tried to follow a different path, starting with "git init --bare" on the server, and then try to clone it. Didn't work either. I get the following error no matter what I try: ERROR: gitosis.serve.main: Repository read access denied fatal: The remote than hung up unexpectedly (But it works fine for accessing gitosis-admin and my first project) Then I read about debugging of gitosis. I have tried with -v, --verbose and adding LogLevel = DEBUG in gitosis.conf, none of these give me extra information. Project setup gitosis.conf: [group project] writable = project members = me LogLevel = DEBUG To my best believe, everything is done the exact same way, as I did when setting up my first project. I'm really stuck, how do I proceed now?

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• The “Customer” Experience Revolution is Here

  - by Jeri Kelley

  A guest post by Anthony Lye, SVP, CRM, Oracle The Experience Revolution is here, and we are going to explore and celebrate our new customer experience (CX) ventures and strategy in an extraordinary way. In true Oracle fashion, we are hosting an exceptional event, bringing together customer experience advocates, visionaries and practitioners to discover and define Oracle’s Customer Experience vision. At The Experience Revolution, Oracle President Mark Hurd will detail the vision of where customer experience is going and how Oracle will help you get there. He will introduce for the first time Oracle Customer Experience, a cross stack suite of customer experience products that enable organizations to: Engage customers with a consistent, connected and personalized brand experience across all channels and devices Deliver exceptional cross-channel order fulfillment and customer service through web, call centers and social networks Connect and analyze data from all interactions to better personalize experiences and identify hidden opportunities The Experience Revolution will also include an interactive gallery of customer experience interactions, featuring videos, touch screens and near field communication technology that will guide each attendee through an individualized event experience. We hope you will join us for an incredible evening on June 25, from 6:00 – 9:00 p.m. at Gotham Hall in New York City.  You can register for The Experience Revolution here. And if you haven’t already joined the conversation on Twitter, please do:  #OracleCX, #ExperienceRevolution

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• The “Customer” Experience Revolution is Here

  - by Jeri Kelley

  A guest post by Anthony Lye, SVP, CRM, Oracle The Experience Revolution is here, and we are going to explore and celebrate our new customer experience (CX) ventures and strategy in an extraordinary way. In true Oracle fashion, we are hosting an exceptional event, bringing together customer experience advocates, visionaries and practitioners to discover and define Oracle’s Customer Experience vision. At The Experience Revolution, Oracle President Mark Hurd will detail the vision of where customer experience is going and how Oracle will help you get there. He will introduce for the first time Oracle Customer Experience, a cross stack suite of customer experience products that enable organizations to: Engage customers with a consistent, connected and personalized brand experience across all channels and devices Deliver exceptional cross-channel order fulfillment and customer service through web, call centers and social networks Connect and analyze data from all interactions to better personalize experiences and identify hidden opportunities The Experience Revolution will also include an interactive gallery of customer experience interactions, featuring videos, touch screens and near field communication technology that will guide each attendee through an individualized event experience. We hope you will join us for an incredible evening on June 25, from 6:00 – 9:00 p.m. at Gotham Hall in New York City.  You can register for The Experience Revolution here. And if you haven’t already joined the conversation on Twitter, please do:  #OracleCX, #ExperienceRevolution

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• Exclusive Expert and Peer-Led Sessions—Only at Oracle OpenWorld

  - by jhpierce -Oracle

  With more than 2,500 sessions, dozens of hands-on labs, hundreds of demos, four Exhibition Halls, and countless meet-ups, Oracle OpenWorld is the place to learn, share, and network. Planning ahead is always a smart move and here are some links to help you plan your Oracle OpenWorld schedule. You will hear directly from Oracle Thought leaders, Oracle Support experts and their peers about how to succeed across the Oracle stack—from Oracle Consulting Thought Leader sessions dedicated to the cloud to hands on demos showing the value of My Oracle Support—Oracle Open World is your one stop shop for everything Oracle. Featured sessions include: Is Your Organization Trying to Focus on an ERP Cloud Strategy? Modernize Your Analytics Solutions Is Your Organization Trying to Focus on a CX Cloud Strategy? Best Practices for Deploying a DBaaS in a Private Cloud Model Visit the Support & Services Oracle OpenWorld website to discover how you can take advantage of all Oracle OpenWorld has to offer. With 500 Services experts, 50+ sessions, networking events and demos of powerful new support tools, customers will find relevant, useful information about how Oracle Services enables the success of their Oracle hardware and software investments.

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• Exclusive Expert and Peer-Led Sessions—Only at Oracle OpenWorld

  - by Phil Catalano-Oracle

  With more than 2,500 sessions, dozens of hands-on labs, hundreds of demos, four Exhibition Halls, and countless meet-ups, Oracle OpenWorld is the place to learn, share, and network. Planning ahead is always a smart move and here are some links to help you plan your Oracle OpenWorld schedule. You will hear directly from Oracle Thought leaders, Oracle Support experts and their peers about how to succeed across the Oracle stack—from Oracle Consulting Thought Leader sessions dedicated to the cloud to hands on demos showing the value of My Oracle Support—Oracle Open World is your one stop shop for everything Oracle. Featured sessions include: Is Your Organization Trying to Focus on an ERP Cloud Strategy? Modernize Your Analytics Solutions Is Your Organization Trying to Focus on a CX Cloud Strategy? Best Practices for Deploying a DBaaS in a Private Cloud Model Visit the Support & Services Oracle OpenWorld website to discover how you can take advantage of all Oracle OpenWorld has to offer. With 500 Services experts, 50+ sessions, networking events and demos of powerful new support tools, customers will find relevant, useful information about how Oracle Services enables the success of their Oracle hardware and software investments.

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• Exclusive Expert and Peer-Led Sessions—Only at Oracle OpenWorld

  - by AlanBoucher-Oracle

  With more than 2,500 sessions, dozens of hands-on labs, hundreds of demos, four Exhibition Halls, and countless meet-ups, Oracle OpenWorld is the place to learn, share, and network. Planning ahead is always a smart move and here are some links to help you plan your Oracle OpenWorld schedule. You will hear directly from Oracle Thought leaders, Oracle Support experts and their peers about how to succeed across the Oracle stack—from Oracle Consulting Thought Leader sessions dedicated to the cloud to hands on demos showing the value of My Oracle Support—Oracle Open World is your one stop shop for everything Oracle. Featured sessions include: Is Your Organization Trying to Focus on an ERP Cloud Strategy? Modernize Your Analytics Solutions Is Your Organization Trying to Focus on a CX Cloud Strategy? Best Practices for Deploying a DBaaS in a Private Cloud Model Visit the Support & Services Oracle OpenWorld website to discover how you can take advantage of all Oracle OpenWorld has to offer. With 500 Services experts, 50+ sessions, networking events and demos of powerful new support tools, customers will find relevant, useful information about how Oracle Services enables the success of their Oracle hardware and software investments.

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• Vision, Integration, Ability—Oracle is once again positioned as an E-Commerce Leader

  - by Jeri Kelley

  The new Gartner report is the fifth successive Magic Quadrant for E-Commerce to position Oracle as a leader. We’re proud of the result, but we’re not too surprised. Oracle Commerce’s functionality is uniquely aligned with a number of the major market trends Gartner describes in its report: from customers ‘expecting a seamless buying experience across all channels’, to organizations seeking to consolidate ‘B2B and B2C applications with a single underlying platform’. What we think sets Oracle Commerce apart Why are we a leader? We believe the key strengths of Oracle Commerce include: Outstanding Scalability and VersatilityOracle has a long and enviable track record of delivering B2B and B2C e-commerce solutions, and the Oracle Commerce solution supports a broad range of vertical industries – from retail to telecom, and manufacturing to distribution. Additionally, Oracle Commerce is engineered to scale simply and quickly to meet the changing needs of the enterprise. Oracle IntegrationOur commitment to seamless solutions integration allows customers to get the most from our ever evolving range of e-commerce and CX products—and deliver consistent, relevant, and personalized cross-channel buying experiences that drive customer satisfaction, and boost revenue. Experience and VisionOracle has a long and impressive history of delivering B2B and B2C e-commerce solutions to the world’s best brands. We’re constantly putting this experience to good use, and making our solutions even smarter. With powerful merchandising and business tools, and advanced promotions capabilities, Oracle Commerce is one of the most forward-thinking e-commerce solutions around. Read the reportYou can read Gartner’s full report here, or click here to find out more about our celebrated platform.

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• Exclusive Expert and Peer-Led Sessions—Only at Oracle OpenWorld

  - by Robert Schweighardt

  With more than 2,500 sessions, dozens of hands-on labs, hundreds of demos, four Exhibition Halls, and countless meet-ups, Oracle OpenWorld is the place to learn, share, and network. Planning ahead is always a smart move and here are some links to help you plan your Oracle OpenWorld schedule. You will hear directly from Oracle Thought leaders, Oracle Support experts and their peers about how to succeed across the Oracle stack—from Oracle Consulting Thought Leader sessions dedicated to the cloud to hands on demos showing the value of My Oracle Support—Oracle Open World is your one stop shop for everything Oracle. Featured sessions include: Is Your Organization Trying to Focus on an ERP Cloud Strategy? Modernize Your Analytics Solutions Is Your Organization Trying to Focus on a CX Cloud Strategy? Best Practices for Deploying a DBaaS in a Private Cloud Model Visit the Support & Services Oracle OpenWorld website to discover how you can take advantage of all Oracle OpenWorld has to offer. With 500 Services experts, 50+ sessions, networking events and demos of powerful new support tools, customers will find relevant, useful information about how Oracle Services enables the success of their Oracle hardware and software investments.

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• Customer Experience Gipfel – ein Nachbericht

  - by A&C Redaktion

  Am 14. Juni fand der Customer Experience Gipfel statt, der von Dialogum exklusiv für Oracle und seine Partner durchgeführt wurde. Dort konnten Partner und Endkunden über die Zukunft des Kundenmanagements diskutieren und erfuhren, was sich hinter dem Begriff „Customer Experience“ alles verbirgt. Die Konferenz begann mit einem Networking Dinner am Vorabend, an dem den 80 Teilnehmern in einer ersten Präsentation das Thema „Mobile Commerce“ vorgestellt wurde. Nach einem guten Abendessen hatten alle die Möglichkeit, auf einer Großleinwand beim EM-Spiel Deutschland gegen Holland mitzufiebern. Insgesamt war es ein sehr gelungener Abend, waren die deutschen Jungs doch siegreich und sicherten sich den Einzug ins Viertelfinale. Der Customer Experience Gipfel selbst hat dann alle Erwartungen übertroffen: 150 Teilnehmer, ein Drittel mehr als erwartet, zeigten großes Interesse an Multichannel-Strategien, Loyalty und wie man jeden einzelnen Schritt des Kunden im Kontakt mit dem Unternehmen zu einem positiven Kundenerlebnis werden lässt. So standen überwiegend Unternehmenspräsentationen aus den unterschiedlichen Branchen wie Telekommunikation, Handel oder Travel & Transportation auf dem Programm. Neun Round Tables, fast alle von den teilnehmenden Oracle Partnern moderiert, und 1:1-Gespräche rundeten die Konferenz ab. Und Zeit zum Networking blieb natürlich auch. Bei diesem Angebot war das Teilnehmer-Fazit demnach durchwegs positiv, vor allem sind die Kunden (und Partner) schon auf Oracle Customer Experience (CX) und die Vorteile für das eigene Kundenmanagement gespannt. Bedanken möchten wir uns bei den Oracle Partnern, die die Konferenz als Sponsoren unterstützt haben: Accenture, ARKADIA, buw consulting, CapGemini, communicode, Deloitte Consulting, NTT DATA, Riverland Reply, Sapient und SkyTech. Weiter Informationen zur Oracle Customer Experience: Pressemitteilung vom 25.6.2012 Customer Concepts 2/2012 (S. 3) Oracle Customer Experience @ Facebook

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• Customer Experience Gipfel – ein Nachbericht

  - by A&C Redaktion

  Am 14. Juni fand der Customer Experience Gipfel statt, der von Dialogum exklusiv für Oracle und seine Partner durchgeführt wurde. Dort konnten Partner und Endkunden über die Zukunft des Kundenmanagements diskutieren und erfuhren, was sich hinter dem Begriff „Customer Experience“ alles verbirgt. Die Konferenz begann mit einem Networking Dinner am Vorabend, an dem den 80 Teilnehmern in einer ersten Präsentation das Thema „Mobile Commerce“ vorgestellt wurde. Nach einem guten Abendessen hatten alle die Möglichkeit, auf einer Großleinwand beim EM-Spiel Deutschland gegen Holland mitzufiebern. Insgesamt war es ein sehr gelungener Abend, waren die deutschen Jungs doch siegreich und sicherten sich den Einzug ins Viertelfinale. Der Customer Experience Gipfel selbst hat dann alle Erwartungen übertroffen: 150 Teilnehmer, ein Drittel mehr als erwartet, zeigten großes Interesse an Multichannel-Strategien, Loyalty und wie man jeden einzelnen Schritt des Kunden im Kontakt mit dem Unternehmen zu einem positiven Kundenerlebnis werden lässt. So standen überwiegend Unternehmenspräsentationen aus den unterschiedlichen Branchen wie Telekommunikation, Handel oder Travel & Transportation auf dem Programm. Neun Round Tables, fast alle von den teilnehmenden Oracle Partnern moderiert, und 1:1-Gespräche rundeten die Konferenz ab. Und Zeit zum Networking blieb natürlich auch. Bei diesem Angebot war das Teilnehmer-Fazit demnach durchwegs positiv, vor allem sind die Kunden (und Partner) schon auf Oracle Customer Experience (CX) und die Vorteile für das eigene Kundenmanagement gespannt. Bedanken möchten wir uns bei den Oracle Partnern, die die Konferenz als Sponsoren unterstützt haben: Accenture, ARKADIA, buw consulting, CapGemini, communicode, Deloitte Consulting, NTT DATA, Riverland Reply, Sapient und SkyTech. Weiter Informationen zur Oracle Customer Experience: Pressemitteilung vom 25.6.2012 Customer Concepts 2/2012 (S. 3) Oracle Customer Experience @ Facebook

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• The Customer Experience Revolution is Now

  - by Christie Flanagan

  To conclude this week’s focus on customer experience, I’ll end by recapping how my week began in New York City at The Experience Revolution. We all know that customers increasingly call the shots, and that winning or losing depends on how well we manage to meet their expectations. Today’s customers have a multitude of choices and are quick to jump ship following a poor experience. As a result, delivering an experience that is relevant, interactive, engaging, and consistent across channels and fostering rewarding relationships are increasingly important to business success.  It is only through exceptional customer experiences that companies can expect to acquire new customers and maintain their loyalty.  Over 400 of us gathered at Gotham Hall on Monday night to hear Oracle President Mark Hurd introduce Oracle Customer Experience, a cross-stack suite of customer experience products that include Oracle RightNow CX Cloud Service, Oracle Endeca, Oracle ATG Web Commerce, Oracle WebCenter,Oracle Siebel CRM, Oracle Fusion CRM, Oracle Social Network, and Oracle Knowledge Management. I'd encourage you check out this video to hear Mark explain why having a good product isn't good enough in the wake of the customer experience revolution. The Experience Revolution event itself was designed to deliver the kind of rich experience that sticks with you, using an interactive gallery of customer experience to deliver an individualized experience to each attendee through a combination of touch screens and near field communication technology.  Over the coming weeks we’ll share some of these customer experience vignettes with you. In the interim, you can learn more about Oracle Customer Experience solutions here.

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• How to get Broadcom BCM 43XX Wireless card working

  - by Fer1805

  NOTE - Although this question is for a specific version of Ubuntu and a specific Broadcom model, the answer to it is for most Broadcom models and versions of Ubuntu 11.04, 11.10, 12.04 and 12.10. If you have come here from another question, feel free to read the answer instead. The answer covers many problems with several solutions. I'm having serious problems installing the Broadcom drivers for Ubuntu 11.04. It worked perfectly on my previous version, but now, it is impossible. I'm a user with no advance knowledge in Linux, so I would need clear explanations on make, compile, etc. I was following the instructions on the following blog, with no luck. How can I get Broadcom BCM4311 Wireless working? Can someone help me? Edit: For the command: "lspci | grep Network", I get the following message: 06:00.0 Network controller: Broadcom Corporation BCM4311 802.11b/g WLAN (rev 01) For the command: iwconfig, i get the following: lo no wireless extensions. eth0 no wireless extensions. When i follow the following steps (from the above link), there are a NO error message at all: open the 'Synaptic Package Manager' and search for bcm uninstall the bcm-kernel-source package make sure that the firmware-b43-installer and the b43-fwcutter packages are installed type into terminal: cat /etc/modprobe.d/* | egrep '8180|acx|at76|ath|b43|bcm|CX|eth|ipw|irmware|isl|lbtf|orinoco|ndiswrapper|NPE|p54|prism|rtl|rt2|rt3|rt6|rt7|witch|wl' (you may want to copy this) and see if the term blacklist bcm43xx is there if it is, type cd /etc/modprobe.d/ and then sudo gedit blacklist.conf put a # in front of the line: blacklist bcm43xx then save the file (I was getting error messages in the terminal about not being able to save, but it actually did save properly). reboot 'End of procedure' Before (not ubuntu 11.04), if i wanted to connect wireles, i just went to the icon at the upper side of the screen, click, showed ALL the wireless network available, and done. Now, the only options i see are: Wired Network Auto Eth0 Disconnect VPN Enable networking Connection information Edit connection. hope above info is enough for your help.

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• Oracle Industrial Manufacturing Forum, Nov 8, W Hotel-Chicago

  - by Stephen Slade

  As global markets mature and new customer segments emerge, top industrial manufacturers are restructuring their businesses for growth. Oracle's annual Industrial Manufacturing Forum was created to help these companies focus on revolutionizing product and service innovation, maximize organizational performance, and deliver exceptional customer experiences. Key themes of this year's event are redefining "Lean," transforming service, and modernizing the manufacturing enterprise.  This informative forum will be held at the W Hotel and include a Keynote from Eaton's VP of IT who led the firm through a dramatic supply chain transformation. This jouney led Eaton to win the Manufacturer of the Year award in 2011 from Managing Automation/Manufacturing Executive publication. Other featured presentations include:  Value of BI Applications & EAM Analytics for Industrial Manufacturing: Regal Beloit,  Sales & Operating Planning: GE Healthcare,   Advanced Financial Controls/Leveraging Change Controls: Eaton,   Customer Experience (CX): Pella,  Creating The Strategic Service Chain: Entercoms Register today at: MANUFACTURING_FORUM Oracle Industrial Manufacturing ForumThursday, November 8, 2012 9:30 a.m. – 6:00 p.m. W Hotel City Center172 West Adams Street, Chicago, IL 60603 Click here to register now or call 1.800.820.5592 ext. 10954.

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• How do I get a Broadcom BCM4311 working?

  - by Fer1805

  I'm having serious problems installing the broadcom drivers for ubuntu 11.04. It worked perfectly on my previous version, but now, it is impossible. I'm a user with no advance knowledge in linux, so I would need clear explanations on make, compile, etc. I was following the instructions on the following blog, with no luck. Broadcom BCM4311 Wireless not working Can someone help me? Edit: For the command: "lspci | grep Network", I get the following message: 06:00.0 Network controller: Broadcom Corporation BCM4311 802.11b/g WLAN (rev 01) For the command: iwconfig, i get the following: lo no wireless extensions. eth0 no wireless extensions. When i follow the following steps (from the above link), there are a NO error message at all: open the 'Synaptic Package Manager' and search for bcm uninstall the bcm-kernel-source package make sure that the firmware-b43-installer and the b43-fwcutter packages are installed type into terminal: cat /etc/modprobe.d/* | egrep '8180|acx|at76|ath|b43|bcm|CX|eth|ipw|irmware|isl|lbtf|orinoco|ndiswrapper|NPE|p54|prism|rtl|rt2|rt3|rt6|rt7|witch|wl' (you may want to copy this) and see if the term blacklist bcm43xx is there if it is, type cd /etc/modprobe.d/ and then sudo gedit blacklist.conf put a # in front of the line: blacklist bcm43xx then save the file (I was getting error messages in the terminal about not being able to save, but it actually did save properly). reboot 'End of procedure' Before (not ubuntu 11.04), if i wanted to connect wireles, i just went to the icon at the upper side of the screen, click, showed ALL the wireless network available, and done. Now, the only options i see are: Wired Network Auto Eth0 Disconnect VPN Enable networking Connection information Edit connection. hope above info is enough for your help.

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• Learn How to Integrate Social Media into Your Customer Service - December 12 Webcast

  - by Tuula Fai

  Are you interested in learning more about social media customer service strategies? Then register for CRM Magazine's Roundtable Webcast, Four Social Media Support Strategies, being held Wednesday, December 12 from 11 AM - 12 PM PT (2 - 3 PM ET). The webcast features Oracle's Charlie Knapp, Director of CRM/CX Applications, Product Marketing who will speak on best practices for social enabling your contact center and customer support. Here is a brief overview of the webinar: Today's customers reveal an incredible amount of valuable information through social media on a daily basis. How well is your organization able to listen and repond? Join Parature, Verint Systems, KANA, and Oracle in this free webinar and learn how to: Enable collaboration across the enterprise to provide service and support in social media. Enhance loyalty, drive voice of the customer listening, and reduce costs. Intelligently identify, route, and engage directly with your customers through social media. Integrate social media into contact center workflows to solve customer issues, protect your brand, and improve satisfaction. Register now to join us for this free web event.  

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• La Customer Satisfaction non basta più!

  - by Silvia Valgoi

  La partita per la conquista della fedeltà dei clienti si gioca sempre meno sul prodotto e sempre più sul servizio. Dal momento che il consumatore di oggi è molto più evoluto e autonomo nelle scelte, il servizio deve andare ben oltre la classica interazione da Customer Service: deve rappresentare una vera e propria esperienza d’acquisto positiva. Questo è il risultato, che poi è una conferma, di Oracle Customer Experience Index, una ricerca che Oracle ha commissionato alla società LoudHouse la quale ha raccolto le opinioni di 1400 consumatori europei, di cui 200 italiani. Addirittura, l'81% di chi fa acquisti sarebbe disposto a pagare di più per una migliore customer experience. Un risultato non banale che la dice lunga su quanto il consumatore oggi sia evoluto e pretenda molto dall’azienda con la quale sta interagendo. Il 70% di coloro che hanno risposto al questionario afferma che se l’esperienza d’acquisto fosse negativa smetterebbe di rivolgersi a una determinata azienda e il 92% di questi comprerebbe da un concorrente. Ecco perchè il Customer Service non è più sufficiente, l’esperienza d’acquisto deve essere a 360° a partire dall’approccio al sito web per acquisire informazioni, all’analisi delle interazioni sui social media, fino alla consistenza delle informazioni e delle risposte che vengono fornite attraverso tutti i canali sia fisici sia virtuali. Per far questo Oracle ha dato vita a un’insieme di soluzioni che ha chiamato proprio Customer Experience Suite e spaziano dalla creazione di siti web evoluti, alla possibilità di fare Intelligence sui Social Media, alla capacità di creare un proficuo dialogo con i clienti in fase di postvendita. Per leggere il comunicato stampa della ricerca clicca qui   Per approfondire i risultati della ricerca CX Index  clicca qui

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• Error while trying to insert image in to wordML

  - by Kiru

  Hi, Help needed. I am getting this error {"The xml has invalid content and cannot be constructed as an element.\r\nParameter name: outerXml"} while passing constructed xml in to DocumentFormat.OpenXml.Office.Drawing.Drawing() constructor like this DocumentFormat.OpenXml.Office.Drawing.Drawing d = new DocumentFormat.OpenXml.Office.Drawing.Drawing(img); Here is the xml which is passed in <w:drawing xmlns:w="http://schemas.openxmlformats.org/drawingml/2006/main"> <wp:anchor distT="0" distB="0" distL="114300" distR="114300" simplePos="0" relativeHeight="251658240" behindDoc="0" locked="0" layoutInCell="1" allowOverlap="1" xmlns:wp="http://schemas.openxmlformats.org/drawingml/2006/wordprocessingDrawing"> <wp:simplePos x="0" y="0"/> <wp:positionH relativeFrom="column"> <wp:align>right</wp:align> </wp:positionH> <wp:positionV relativeFrom="paragraph"> <wp:align>top</wp:align> </wp:positionV> <wp:extent cx="400" cy="400"/> <wp:effectExtent l="19050" t="0" r="0" b="0"/> <wp:wrapSquare wrapText="bothSides"/> <wp:docPr id="1" name="image"/> <wp:cNvGraphicFramePr> <a:graphicFrameLocks noChangeAspect="1" xmlns:a="http://schemas.openxmlformats.org/drawingml/2006/main"/> </wp:cNvGraphicFramePr> <a:graphic xmlns:a="http://schemas.openxmlformats.org/drawingml/2006/main"> <a:graphicData uri="http://schemas.openxmlformats.org/drawingml/2006/picture"> <pic:pic xmlns:pic="http://schemas.openxmlformats.org/drawingml/2006/picture"> <pic:nvPicPr> <pic:cNvPr id="0" name="image"/> <pic:cNvPicPr> <a:picLocks noChangeAspect="1" noChangeArrowheads="1"/> </pic:cNvPicPr> </pic:nvPicPr> <pic:blipFill> <a:blip r:embed="rIdImg4" cstate="print" xmlns:r="http://schemas.openxmlformats.org/drawingml/2006/relationships"/> <a:stretch> <a:fillRect/> </a:stretch> </pic:blipFill> <pic:spPr bwMode="auto"> <a:xfrm> <a:off x="0" y="0"/> <a:ext cx="400" cy="400"/> </a:xfrm> <a:prstGeom prst="rect"> <a:avLst/> </a:prstGeom> <a:noFill/> <a:ln w="9525"> <a:noFill/> <a:miter lim="800000"/> <a:headEnd/> <a:tailEnd/> </a:ln> </pic:spPr> </pic:pic> </a:graphicData> </a:graphic> </wp:anchor> </w:drawing> Thanks, Kiru

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• Descubre en una mañana todo lo que Oracle puede hacer por ti

  - by Noelia Gomez

  v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} En la actualidad, la tecnología está cambiando el mundo de una forma sin precedentes. La convergencia de novedades como la informática en la nube, los dispositivos móviles, las redes sociales, el Big Data y el «Internet de las cosas» está impulsando la innovación y revolucionando los antiguos modelos de negocio. ¿Cómo lograrán las empresas adaptarse a los cambios con rapidez sin poner en peligro el funcionamiento de la actividad comercial? Oracle siempre se ha puesto este reto y por ello queremos presentar en exclusiva para nuestros clientes las mayores novedades de nuestra gama de soluciones, el próximo 5 de Noviembre en el Oracle Day. En la parte de aplicaciones hablaremos de la oportunidad significativa de conseguir una posición de liderazgo en CX, ya que ofrecer una experiencia excelente está directamente vinculado con un aumento de las ventas. Cuanto más relevante y constante sea la experiencia de sus clientes, más probable es que compren. Disfrute de una experiencia única en este evento interactivo, donde podrá participar en debates con directivos de Oracle, ver vídeos y conocer experiencias de clientes, ampliar su red de contactos, asistir a demostraciones prácticas de productos, y un largo etcétera. Para más información acceda aquí. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-ascii- mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi- mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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