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  • Leading Analyst Firm Positions Oracle in Leaders Quadrant for Web Content Management

    - by Christie Flanagan
    Gartner, Inc. has named Oracle a Leader in its latest “Magic Quadrant for Web Content Management.” Gartner’s Magic Quadrants position vendors within a particular quadrant based on their completeness of vision and their ability to execute on that vision. According to Gartner, “WCM plays an increasingly important role in business performance. It has become the central point of coordination for initiatives involving the enterprise's online presence, and these initiatives have become more sophisticated and more important to enterprises' business strategies. Thus, WCM is key for organizations wishing to execute a strategy of OCO (online channel optimization) that embraces areas such as customer experience management, e-commerce, digital marketing, multichannel marketing and website consolidation.” Gartner continued, “Leaders should drive market transformation. Leaders have the highest combined scores for Ability to Execute and Completeness of Vision. They are doing well and are prepared for the future with a clear vision and a thorough appreciation of the broader context of OCO. They have strong channel partners, a presence in multiple regions, consistent financial performance, broad platform support and good customer support. In addition, they dominate in one or more technologies or vertical markets. Leaders are aware of the ecosystem in which their offerings need to fit. Leaders can: demonstrate enterprise deployments’ offer integration with other business applications and content repositories; provide a vertical-process or horizontal-solution focus.” Oracle WebCenter, the engagement platform powering exceptional experiences for customers, employees and partners, connects people and information by bringing together the most complete portfolio of portal, Web experience management, content, social, and collaboration technologies into a single integrated product suite. Oracle WebCenter also provides the foundation for Oracle Fusion Middleware and Oracle Fusion Applications to deliver a next-generation user experience.  To see the latest reports, webcasts and demonstrations about Oracle's web experience management solution, Oracle WebCenter Sites, please visit our Connected Customer Experience Resource Center.

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  • Failure Driven Development

    - by DevSolo
    At our shop, we strive to be agile. And I'd say we are making great strides. That said, a few of us have spotted a pattern we have started calling "Failure Driven Development". Failure Driven Development can basically be desribed as an agile release/iteration cycle where the bugs/features are guided not by tasks and stories with acceptance criteria, but with defects entered in the defect tracking software. Our team has a great Project Manager who strives to get the acceptance criteria from the customer(s), but it's not always possible. From my development chair, this is due to the customer either not knowing exactly what they want or (and this is the kicker) two different "camps" at the customer's main office conflict with how a story should be implemented. Camp A will losely dictate that Feature X works like this, then Camp B will fail it due not functioning like that. Hence, the term "FDD". The process is driven by "failures". This leads to my question: Has anyone else encountered this and if so, any tips/suggestions for dealing with it? We have, of course, tried to get Camp A and B to agree prior, but everyone knows this isn't always the case. Thanks

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  • ORM and component-based architecture

    - by EagleBeek
    I have joined an ongoing project, where the team calls their architecture "component-based". The lowest level is one big database. The data access (via ORM) and business layers are combined into various components, which are separated according to business logic. E.g., there's a component for handling bank accounts, one for generating invoices, etc. The higher levels of service contracts and presentation are irrelevant for the question, so I'll omit them here. From my point of view the separation of the data access layer into various components seems counterproductive, because it denies us the relational mapping capabilities of the ORM. E.g., when I want to query all invoices for one customer I have to identify the customer with the "customers" component and then make another call to the "invoices" component to get the invoices for this customer. My impression is that it would be better to leave the data access in one component and separate it from business logic, which may well be cut into various components. Does anybody have some advice? Have I overlooked something?

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  • Item missing/damaged from Amazon order? Steps to quickly contact support to get replacements

    - by Gopinath
    I ordered few items from Amazon.com last week and when the package is delivered I found an item is missing. I reached out to Amazon Customer care and they resolved the issue by resending the missing item. Amazon’s customer care is awesome! They just asked me few questions regarding the order, person who accepted the delivery and without any further delay they provided details on when I’ll get the replacement item. Best part is Amazon customer care support is available through email, chat & telephone. I chose support through a chat session and resolved the issue. If you also missed an item or found a damaged item then here are the steps to be followed to get a replacement item Step 1 -  Go to amazon.com/contact Step 2 -  Click on Contact Us button available in General Support section, you may have to provide authentication details Step 3 – Contact Us screen displays your recent order. If your query is related to the displayed order then proceed go to next step otherwise select your order by clicking on Choose Different Order button Step 4 – Select the missing/damaged items from the list of items displayed from your order Step 5 – Choose the issue with your order. In case if an item is missing you may want to choose “Problem with an order”, “Missing item or parts” and “Entire item missing from shipment”. You may want to choose the options that are close to the issue you are facing with your order Step 6 – Choose how you want to support. You can choose either “E-Mail”, “Phone” or “Chat”. Based on the selected Support mode, proceed and communicate to them about the issue.  Rest assured. They will resolve your issue quickly.

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  • Employee Engagement: Drive Business Value

    - by Kellsey Ruppel
    As we’ve been discussing this week, employee engagement is extremely important and you’ve probably realized that effectively engaging your employees is essential to driving business value. Your employees are the ones responsible for executing on the business’ objectives. Your employees (in the sales & service departments) are the ones interacting with your customers the most, so delivering on customer expectations and attaining high levels of customer engagement are simply not possible without successfully empowering these this stakeholder group. High employee and partner engagement can have many benefits including: Higher levels of employee productivity Longer employee retention Stronger, more enduring and more successful relationships Serving as ambassadors for an organization’s brand More likely to deliver excellent customer service Referring others for hire Recommending the organization’s products and services Sharing feedback with their colleagues In a way, engagement is a measure of employee investment in an organization’s mission and brand. And then you have the enablement piece of this as well.  It’s hard to imagine a high level of engagement existing among employees who don’t feel that they’ve been enabled to do their jobs very efficiently or effectively. You’re just not going to find high engagement among people if the everyday processes and technologies  they work with make it a challenge for them to access, share and manage the information  they need do their jobs or if they’re unable to effectively collaborate around the projects they’re working on. How does your organization measure on the employee engagement spectrum? We’ve got a number of different resources to help you get started! Portal Resource Center Video: Got a minute? WebCenter in Action Webcast Series Portal Engagement Webcast 

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  • RESTful applications logic and cross resource operations

    - by Gaz_Edge
    I have an RESTful api that allows my users to receive enquiries about their business e.g. 'I would like to book service x on date y. Is this available?'. The api saves this information as a resource to the following URI users/{userId}/enquiries/{enquiryId} The information shown when this resource is retrieved are the standard sort of things you'd expect from an enquiry - email, first_name, last_name, address, message The api also allows customers to be created for a user. The customer has a login and password and also a profile. The following URIs expose these two resources PUT users/{userId}/customers/{customerId} PUT users/{userId}/customers/{customerId}/profile The problem I am having is that I would like to have the ability to allow users to create a customer from an enquiry. For example, the user is able to offer their service on the date requested and will then want to setup a customer with login details etc to allow them to manage the rest of the process. The obvious answer would be to use a URI like users/{userId}/enquiries/{enquiryId}/convert-to-client The problem with this is is that it somewhat goes against a lot of what I've been reading about how to implement REST (specifically from the book Restful Web Services which suggests that URIs should point to resources not operations on resources). The other option would be to get the client application (i.e. the code that calls the api) to handle some of this application logic. This doesn't quite feel right to me. I have implemented in my design that the client app is fairly dumb. It knows just enough to display the results from the API, and does not contain any application logic. Would be great to hear what others views are on the best way of setting this up Am I wrong to have no application logic in the client app? How would I perform this operation purely in the REST api?

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  • Do cross reference database tables have a place in domain driven design?

    - by Mike Cellini
    First some background. Let's say we have a system where a customer is placing an order in a web interface. The items that customer is ordering can priced in various ways. Sometimes including the cost of delivery and sometimes not at all. That pricing effectively depends on a variety of factors including the vendor's own pricing model, that vendor's individual contracts with customers as well as that vendor's contracts with its own suppliers. Let's assume that once a customer places an order for a particular item and chooses a contract if any, the method of delivery can be determined by variables on those contracts. Those delivery methods also live in their own table in the database and have various properties consumed downstream. It makes sense that a cross reference or lookup table would store that information. That table would be loaded into the domain and could then be used to apply the appropriate delivery method while processing the order. Does this make sense in the context of domain driven design? Or is my thinking too relational? Is this logic that should be built into it's own class/method (I mean beyond apply the cross reference table data)?

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  • 2012 Oracle Fusion Innovation Awards - Part 1

    - by Michelle Kimihira
    Author: Moazzam Chaudry This year we recognized 29 customers for their innovative use of Oracle Fusion Middleware and their significant results. The winners were selected across 8 product categories from 11 countries spanning diverse industries around the world. This is a two-part blog series. The 2012 Fusion Middleware Innovation Awards winners were announced at OOW on October 2nd by Hasan Rizvi (EVP Fusion Middleware and Java development), Amit Zavery (VP Product Management) and Ed Zou (VP Product Management) to an audience that included press, analysts and customers. Winners were selected based on the uniqueness of their business case, business benefits, level of impact relative to the size of the organization, complexity and magnitude of implementation, and the originality of architecture. The program is in its 6th year and this year, we are excited to have received over 250 submissions from customers around the globe. The winners were selected by a panel of internal and external judges; it was a difficult time selecting this year's most innovative projects. Judges scored each entry across multiple scoring categories. This year, winning use cases for Fusion Middleware include: Improve customer experience by monitoring real-time and simplifying user experience of tens of millions of customer Drive social enagement through social media channels in fields, including healthcare, harness big data by analyzing and improving visibility across 60M+customers and hundreds of terabytes of data Enable mobile adoption by delivering mobile news experience to 50% of the Australian population, embrace cloud computing by delivering hospitality services to 3000+ hotels and monitoring services to hospitals, and optimize criticial processes such as, remarketing cars through tens of thousands of dealers On Monday's blog, we will talk about the winners in each category and what customers had to say in the customer panel. Congratulations to the 2012 Oracle Fusion Innovation Award winners:  

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  • Reportviewer stored procedure [closed]

    - by Liesl
    I want to write a stored procedure for my invoice reportviewer. After invoice is generated in reportviewer it must also add the data to my Invoice table. This is all my tables in my database: CREATE TABLE [dbo].[Waybills]( [WaybillID] [int] IDENTITY(1,1) NOT NULL, [SenderName] [varchar](50) NULL, [SenderAddress] [varchar](50) NULL, [SenderContact] [int] NULL, [ReceiverName] [varchar](50) NULL, [ReceiverAddress] [varchar](50) NULL, [ReceiverContact] [int] NULL, [UnitDescription] [varchar](50) NULL, [UnitWeight] [int] NULL, [DateReceived] [date] NULL, [Payee] [varchar](50) NULL, [CustomerID] [int] NULL, PRIMARY KEY CLUSTERED CREATE TABLE [dbo].[Customer]( [CustomerID] [int] IDENTITY(1,1) NOT NULL, [customerName] [varchar](30) NULL, [CustomerAddress] [varchar](30) NULL, [CustomerContact] [varchar](30) NULL, [VatNo] [int] NULL, CONSTRAINT [PK_Customer] PRIMARY KEY CLUSTERED ) CREATE TABLE [dbo].[Cycle]( [CycleID] [int] IDENTITY(1,1) NOT NULL, [CycleNumber] [int] NULL, [StartDate] [date] NULL, [EndDate] [date] NULL ) ON [PRIMARY] CREATE TABLE [dbo].[Payments]( [PaymentID] [int] IDENTITY(1,1) NOT NULL, [Amount] [money] NULL, [PaymentDate] [date] NULL, [CustomerID] [int] NULL, PRIMARY KEY CLUSTERED Create table Invoices ( InvoiceID int IDENTITY(1,1), InvoiceNumber int, InvoiceDate date, BalanceBroughtForward money, OutstandingAmount money, CustomerID int, WaybillID int, PaymentID int, CycleID int PRIMARY KEY (InvoiceID), FOREIGN KEY (CustomerID) REFERENCES Customer(CustomerID), FOREIGN KEY (WaybillID) REFERENCES Waybills(WaybillID), FOREIGN KEY (PaymentID) REFERENCES Payments(PaymentID), FOREIGN KEY (CycleID) REFERENCES Cycle(CycleID) ) I want my sp to find all waybills for specific customer in a specific cycle with payments made from this client. All this data must then be added into the INVOICE table. Can someone please help me or show me on the right direction? create proc GenerateInvoice @StartDate date, @EndDate date, @Payee varchar(30) AS SELECT Waybills.WaybillNumber Waybills.SenderName, Waybills.SenderAddress, Waybills.SenderContact, Waybills.ReceiverName, Waybills.ReceiverAddress, Waybills.ReceiverContact, Waybills.UnitDescription, Waybills.UnitWeight, Waybills.DateReceived, Waybills.Payee, Payments.Amount, Payments.PaymentDate, Cycle.CycleNumber, Cycle.StartDate, Cycle.EndDate FROM Waybills CROSS JOIN Payments CROSS JOIN Cycle WHERE Waybills.ReceiverName = @Payee AND (Waybills.DateReceived BETWEEN (@StartDate) AND (@EndDate)) Insert Into Invoices (InvoiceNumber, InvoiceDate, BalanceBroughtForward, OutstandingAmount) Values (@InvoiceNumber, @InvoiceDate, @BalanceBroughtForward, @ OutstandingAmount) go

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  • How should I implement Transaction database EJB 3.0

    - by JamesBoyZ
    In the CustomerTransactions entity, I have the following field to record what the customer bought: @ManyToMany private List<Item> listOfItemsBought; When I think more about this field, there's a chance it may not work because merchants are allowed to change item's information (e.g. price, discount, etc...). Hence, this field will not be able to record what the customer actually bought when the transaction occurred. At the moment, I can only think of 2 ways to make it work. I will record the transaction details into a String field. I feel that this way would be messy if I need to extract some information about the transaction later on. Whenever the merchant changes an item's information, I will not update directly to that item's fields. Instead, I will create another new item with all the new information and keep the old item untouched. I feel that this way is better because I can easily extract information about the transaction later on. However, the bad side is that my Item table may contain a lot of rows. I'd be very grateful if someone could give me an advice on how I should tackle this problem. UPDATE: I'd like to add more information about the current design. public class Customer implements Serializable { @OneToMany private List<CustomerTransactions> listOfTransactions; } public class CustomerTransactions implements Serializable { @ManyToMany private List<Item> listOfItemsBought; } public class Merchant implements Serializable { @OneToMany private List<Item> listOfSellingItems; }

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  • Form value not passed to Seam bean after a4j reRender

    - by Casper
    I'm making a webapp in Seam but ran into a problem I can't seem to fix. I have a JSF form where the customer can select a reservation type through a combobox. Based on the selected value, other form components gets rendered. For example: the customer selects Hours as reservation type, a panelGroup gets rendered where the customer can select a start- and an end hour. But if the customer would select 'part of the day' as reservation type, a selectOneMenu gets rendered where the customer can select a part of the day (morning, afternoon, evening) The rerendering well but the values of the components with a rendered conditional won't get passed to the bean. They stay null values. This is the code i'm talking about: <h:panelGrid columns="2"> <h:outputText value="Reservation Type" /> <h:selectOneMenu value="#{selectedPeriodPart}"> <s:selectItems value="#{productManager.getAvailableDayPartsSpot()}" var="daypart" label="#{daypart.label}"></s:selectItems> <s:convertEnum /> <a4j:support ajaxSingle="true" event="onchange" action="#" reRender="spot"></a4j:support> </h:selectOneMenu> <h:outputText id="date_spot" value="Date" /> <a4j:outputPanel id="calendar_spot" layout="block"> <rich:calendar value="#{reservation.reservationPeriod.startDate}" locale="en" cellWidth="24px" cellHeight="22px" style="width:200px" /> </a4j:outputPanel> <h:outputText rendered="#{selectedPeriodPart eq 'DAY_PART'}" value="Daypart" /> <h:selectOneMenu value="#{selectedDaypart}" rendered="#{selectedPeriodPart eq 'DAY_PART'}"> <f:selectItem id="si_morning" itemLabel="Morning (6:00 - 12:00)" itemValue="morning" /> <f:selectItem id="si_afternoon" itemLabel="Afternoon (12:00 - 18:00)" itemValue="afternoon" /> <f:selectItem id="si_evening" itemLabel="Evening (18:00 - 00:00)" itemValue="evening" /> </h:selectOneMenu> <h:outputText rendered="#{selectedPeriodPart eq 'HOURS'}" value="Hours" /> <h:panelGroup id="hours_spot" rendered="#{selectedPeriodPart eq 'HOURS'}"> <ui:include src="/includes/reservation/select_hours.xhtml" /> </h:panelGroup> </h:panelGrid> </s:div></code> Note: The calendar value do get passed back to the bean but the value of this piece of code doesn't (it does if you remove the rendered conditional):

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  • Cannot Call WordPress Plugin Files Under wp-content

    - by Volomike
    I have a client who has many blog customers. Each of these WordPress blogs calls a plugin that provides a product link. The way that link is composed looks like this: {website}/wp-content/plugins/prodx/product?id=432320 This works fine on all blogs except two. On those two, when you try to call the URL, you get a 404. So, I disabled all plugins except prodx and reverted the theme to default (Kubrick), thinking perhaps a plugin intercept with add_action() API was doing this, such as intercepting URLs and redirecting them. However, this did not help. So, I upgraded the WordPress to the latest version. Again, didn't fix. So, I checked permissions, comparing with a blog that worked just fine. Again, didn't fix. So I replaced the .htaccess, using one from a working blog. Again, didn't fix. So I replaced all the files using some from a working blog that was identical to this one, and then restored the wp-config.php file back so that it talked to the right blog database. Again, didn't fix. Again I checked permissions meticulously, comparing to a perfectly working blog. Again, didn't fix. So, I created a test.php that looks like so: <?php print_r($_GET); echo "hello world"; I then copied it into another plugin folder and used my browser to get to it -- again, 404. So I copied it into the root of wp-content/plugins and tried to call it there -- again, 404. So I copied it into wp-content -- again, 404. Last, I copied it into the root of the WordPress blog website, and this time, it worked! Doesn't make sense. I started to think that perhaps something was going on with /etc/httpd/conf/httpd.conf for this customer, but the only thing I saw different in their for this customer was the IP address was different than the customer's blog that worked. Each customer gets their own IP in this environment my client has built. My client sysop is baffled too. What do you think is going on? Is there something wrong in the WP database for this customer? Is there something wrong in httpd.conf?

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  • Loading the last related record instantly for multiple parent records using Entity framework

    - by Guillaume Schuermans
    Does anyone know a good approach using Entity Framework for the problem described below? I am trying for our next release to come up with a performant way to show the placed orders for the logged on customer. Of course paging is always a good technique to use when a lot of data is available I would like to see an answer without any paging techniques. Here's the story: a customer places an order which gets an orderstatus = PENDING. Depending on some strategy we move that order up the chain in order to get it APPROVED. Every change of status is logged so we can see a trace for statusses and maybe even an extra line of comment per status which can provide some extra valuable information to whoever sees this order in an interface. So an Order is linked to a Customer. One order can have multiple orderstatusses stored in OrderStatusHistory. In my testscenario I am using a customer which has 100+ Orders each with about 5 records in the OrderStatusHistory-table. I would for now like to see all orders in one page not using paging where for each Order I show the last relevant Status and the extra comment (if there is any for this last status; both fields coming from OrderStatusHistory; the record with the highest Id for the given OrderId). There are multiple scenarios I have tried, but I would like to see any potential other solutions or comments on the things I have already tried. Trying to do Include() when getting Orders but this still results in multiple queries launched on the database. Each order triggers an extra query to the database to get all orderstatusses in the history table. So all statusses are queried here instead of just returning the last relevant one, plus 100 extra queries are launched for 100 orders. You can imagine the problem when there are 100000+ orders in the database. Having 2 computed columns on the database: LastStatus, LastStatusInformation and a regular Linq-Query which gets those columns which are available through the Entity-model. The problem with this approach is the fact that those computed columns are determined using a scalar function which can not be changed without removing the formula from the computed column, etc... In the end I am very familiar with SQL and Stored procedures, but since the rest of the data-layer uses Entity Framework I would like to stick to it as long as possible, even though I have my doubts about performance. Using the SQL approach I would write something like this: WITH cte (RN, OrderId, [Status], Information) AS ( SELECT ROW_NUMBER() OVER (PARTITION BY OrderId ORDER BY Id DESC), OrderId, [Status], Information FROM OrderStatus ) SELECT o.Id, cte.[Status], cte.Information AS StatusInformation, o.* FROM [Order] o INNER JOIN cte ON o.Id = cte.OrderId AND cte.RN = 1 WHERE CustomerId = @CustomerId ORDER BY 1 DESC; which returns all orders for the customer with the statusinformation provided by the Common Table Expression. Does anyone know a good approach using Entity Framework?

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  • DisplayMemberPath is not working in WPF

    - by WpfBee
    I want to display CustomerList\CustomerName property items to the listBox using ItemsSource DisplayMemberPath property only. But it is not working. I do not want to use DataContext or any other binding in my problem. Please help. My code is given below: MainWindow.xaml.cs namespace BindingAnItemControlToAList { /// <summary> /// Interaction logic for MainWindow.xaml /// </summary> public partial class MainWindow : Window { public MainWindow() { InitializeComponent(); } } public class Customer { public string Name {get;set;} public string LastName { get; set; } } public class CustomerList { public List<Customer> Customers { get; set; } public List<string> CustomerName { get; set; } public List<string> CustomerLastName { get; set; } public CustomerList() { Customers = new List<Customer>(); CustomerName = new List<string>(); CustomerLastName = new List<string>(); CustomerName.Add("Name1"); CustomerLastName.Add("LastName1"); CustomerName.Add("Name2"); CustomerLastName.Add("LastName2"); Customers.Add(new Customer() { Name = CustomerName[0], LastName = CustomerLastName[0] }); Customers.Add(new Customer() { Name = CustomerName[1], LastName = CustomerLastName[1] }); } } } **MainWindow.Xaml** <Window x:Class="BindingAnItemControlToAList.MainWindow" xmlns="http://schemas.microsoft.com/winfx/2006/xaml/presentation" xmlns:x="http://schemas.microsoft.com/winfx/2006/xaml" xmlns:local="clr-namespace:BindingAnItemControlToAList" Title="MainWindow" Height="350" Width="525" Loaded="Window_Loaded" > <Window.Resources> <local:CustomerList x:Key="Cust"/> </Window.Resources> <Grid Name="Grid1"> <ListBox ItemsSource="{Binding Source={StaticResource Cust}}" DisplayMemberPath="CustomerName" Height="172" HorizontalAlignment="Left" Margin="27,23,0,0" Name="lstStates" VerticalAlignment="Top" Width="245" /> </Grid> </Window>

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  • What’s New from the Oracle Marketing Cloud at Oracle OpenWorld 2014?

    - by Richard Lefebvre
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Marketing—CX Central is your hub for all things Marketing related at OpenWorld in San Francisco, September 28-October 2, 2014. Learn how to personalize the modern marketing journey to improve customer loyalty. We’re hosting more than 60 breakout sessions, half of which will highlight customer success stories from marquee brands including Bizo, Comcast, Dell, Epson, John Deere, Lane Bryant, ReadyTalk and Shutterfly. Moscone West, Levels 2 and 3 To learn more about how modern marketing works, visit Moscone West, levels 2 and 3, for exciting demos of each of the Oracle Marketing Cloud solutions (BlueKai, Compendium, Eloqua, Push I/O, and Responsys). You also can check out our stations for Vertical Marketing Best Practices, the Markie Awards, and more! CX Spotlight Sessions “Accelerating Big Profits in Big Data,” Jeff Tanner, Baylor University “Using Content Marketing to Impact Every Stage of the Buyer’s Journey,” Jennifer Agustin, Bizo “Expanding Your Marketing with Proven Testing and Optimization,” Brian Border, Shutterfly and Matthew Balthazor, Epson “Modern Marketing: The New Digital Dialogue,” Cory Treffiletti, Oracle A Special Marquee Session Dell’s Hayden Mugford will speak on “The Digital Ecosystem: Driving Experience Through Contact Engagement.” She will highlight how the organization built a digital ecosystem that supports a behaviorally driven, multivehicle nurturing campaign. The Dell 1:1 Global Marketing team worked with multiple partners to innovate integrations with Oracle Eloqua, Oracle Real-Time Decisions for real-time decision logic, and a content management system (CMS) that enables 100 percent customized e-mails. The program doubled average order values for nurtured contacts versus non-nurtured and tripled open and click-through rates versus push e-mail. Other Oracle Marketing Cloud Session Highlights Thought leadership by role Exploring the benefits of moving to the Cloud Product line roadmaps and innovations in Marketing Technical deep dives for product lines within Marketing Best practices and impactful business measurements Solutions that are Integrated across CX Target Audience Session content is geared toward professionals in Marketing, Marketing Operations, Marketing Demand Generation, Social: Chief Marketing Officers, Vice Presidents, Directors and Managers. Outcomes Customers attending Marketing—CX Central @ OpenWorld will be able to: Gain insight into delivering consistent cross-channel marketing Discover how to provide the right information to the right customer at the right time and with the right channel Get answers to burning questions and advice on business challenges Hear from other Oracle customers about recommended best practices to help their organization move forward Network and share ideas to help create a strategy for connecting with customers in better ways It Wouldn’t Be an Oracle Marketing Cloud Event Without a Party! We’re hosting CX Central Fest:  a unique customer experience specifically designed for attendees of CX Central. It will include a chance to rock out at a private concert featuring Los Angeles indie electronic pop group, Capital Cities! Join us Tuesday, September 30 from 7-9 p.m. OpenWorld is a fabulous way for your customers to see all that Oracle Marketing Cloud has to offer. Pass on an invitation today. By Laura Vogel (Oracle) /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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  • Inequality joins, Asynchronous transformations and Lookups : SSIS

    - by jamiet
    It is pretty much accepted by SQL Server Integration Services (SSIS) developers that synchronous transformations are generally quicker than asynchronous transformations (for a description of synchronous and asynchronous transformations go read Asynchronous and synchronous data flow components). Notice I said “generally” and not “always”; there are circumstances where using asynchronous transformations can be beneficial and in this blog post I’ll demonstrate such a scenario, one that is pretty common when building data warehouses. Imagine I have a [Customer] dimension table that manages information about all of my customers as a slowly-changing dimension. If that is a type 2 slowly changing dimension then you will likely have multiple rows per customer in that table. Furthermore you might also have datetime fields that indicate the effective time period of each member record. Here is such a table that contains data for four dimension members {Terry, Max, Henry, Horace}: Notice that we have multiple records per customer and that the [SCDStartDate] of a record is equivalent to the [SCDEndDate] of the record that preceded it (if there was one). (Note that I am on record as saying I am not a fan of this technique of storing an [SCDEndDate] but for the purposes of clarity I have included it here.) Anyway, the idea here is that we will have some incoming data containing [CustomerName] & [EffectiveDate] and we need to use those values to lookup [Customer].[CustomerId]. The logic will be: Lookup a [CustomerId] WHERE [CustomerName]=[CustomerName] AND [SCDStartDate] <= [EffectiveDate] AND [EffectiveDate] <= [SCDEndDate] The conventional approach to this would be to use a full cached lookup but that isn’t an option here because we are using inequality conditions. The obvious next step then is to use a non-cached lookup which enables us to change the SQL statement to use inequality operators: Let’s take a look at the dataflow: Notice these are all synchronous components. This approach works just fine however it does have the limitation that it has to issue a SQL statement against your lookup set for every row thus we can expect the execution time of our dataflow to increase linearly in line with the number of rows in our dataflow; that’s not good. OK, that’s the obvious method. Let’s now look at a different way of achieving this using an asynchronous Merge Join transform coupled with a Conditional Split. I’ve shown it post-execution so that I can include the row counts which help to illustrate what is going on here: Notice that there are more rows output from our Merge Join component than on the input. That is because we are joining on [CustomerName] and, as we know, we have multiple records per [CustomerName] in our lookup set. Notice also that there are two asynchronous components in here (the Sort and the Merge Join). I have embedded a video below that compares the execution times for each of these two methods. The video is just over 8minutes long. View on Vimeo  For those that can’t be bothered watching the video I’ll tell you the results here. The dataflow that used the Lookup transform took 36 seconds whereas the dataflow that used the Merge Join took less than two seconds. An illustration in case it is needed: Pretty conclusive proof that in some scenarios it may be quicker to use an asynchronous component than a synchronous one. Your mileage may of course vary. The scenario outlined here is analogous to performance tuning procedural SQL that uses cursors. It is common to eliminate cursors by converting them to set-based operations and that is effectively what we have done here. Our non-cached lookup is performing a discrete operation for every single row of data, exactly like a cursor does. By eliminating this cursor-in-disguise we have dramatically sped up our dataflow. I hope all of that proves useful. You can download the package that I demonstrated in the video from my SkyDrive at http://cid-550f681dad532637.skydrive.live.com/self.aspx/Public/BlogShare/20100514/20100514%20Lookups%20and%20Merge%20Joins.zip Comments are welcome as always. @Jamiet Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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  • What’s New from the Oracle Marketing Cloud at Oracle OpenWorld 2014

    - by Kathryn Perry
    A Guest Post by Laura Vogel, Director, Oracle Marketing Cloud Events (pictured left) Marketing—CX Central is your hub for all things Marketing related at OpenWorld in San Francisco, September 28-October 2, 2014. Learn how to personalize the modern marketing journey to improve customer loyalty. We’re hosting more than 60 breakout sessions, half of which will highlight customer success stories from marquee brands including Bizo, Comcast, Dell, Epson, John Deere, Lane Bryant, ReadyTalk and Shutterfly. Moscone West, Levels 2 and 3To learn more about how modern marketing works, visit Moscone West, levels 2 and 3, for exciting demos of each of the Oracle Marketing Cloud solutions (BlueKai, Compendium, Eloqua, Push I/O, and Responsys). You also can check out our stations for Vertical Marketing Best Practices, the Markie Awards, and more! CX Spotlight Sessions “Accelerating Big Profits in Big Data,” Jeff Tanner, Baylor University “Using Content Marketing to Impact Every Stage of the Buyer’s Journey,” Jennifer Agustin, Bizo “Expanding Your Marketing with Proven Testing and Optimization,” Brian Border, Shutterfly and Matthew Balthazor, Epson “Modern Marketing: The New Digital Dialogue,” Cory Treffiletti, Oracle A Special Marquee SessionDell’s Hayden Mugford will speak on "The Digital Ecosystem: Driving Experience Through Contact Engagement.” She will highlight how the organization built a digital ecosystem that supports a behaviorally driven, multivehicle nurturing campaign. The Dell 1:1 Global Marketing team worked with multiple partners to innovate integrations with Oracle Eloqua, Oracle Real-Time Decisions for real-time decision logic, and a content management system (CMS) that enables 100 percent customized e-mails. The program doubled average order values for nurtured contacts versus non-nurtured and tripled open and click-through rates versus push e-mail. It Wouldn’t Be an Oracle Marketing Cloud Event Without a Party!We’re hosting CX Central Fest: a unique customer experience specifically designed for attendees of CX Central. It will include a chance to rock out at a private concert featuring Los Angeles indie electronic pop group, Capital Cities! Join us Tuesday, September 30 from 7-9 p.m. Other Oracle Marketing Cloud Session Highlights Thought leadership by role Exploring the benefits of moving to the Cloud Product line roadmaps and innovations in Marketing Technical deep dives for product lines within Marketing Best practices and impactful business measurements Solutions that are integrated across CX Target AudienceSession content is geared toward professionals in Marketing, Marketing Operations, Marketing Demand Generation, Social: Chief Marketing Officers, Vice Presidents, Directors and Managers. OutcomesCustomers attending Marketing—CX Central @ OpenWorld will be able to: Gain insight into delivering consistent cross-channel marketing Discover how to provide the right information to the right customer at the right time and with the right channel Get answers to burning questions and advice on business challenges Hear from other Oracle customers about recommended best practices to help their organization move forward Network and share ideas to help create a strategy for connecting with customers in better ways Resources At a Glance Register Now Track Site—View Marketing Sessions 72 1024x768 Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Focus on Session Doc Downloadable Justification Email OpenWorld is a fabulous way for you to see all that Oracle Marketing Cloud has to offer. Register today.

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  • CRMIT’s HIGH VALUE CRM++ PLUGINS FOR CRM On DEMAND

    - by Soumo Das
    Customer satisfaction and experience being the two most considerable factors, these days businesses are on the lookout for automation tools that are world class, agile and keep quality at its core. CRMIT has developed such tools using cutting edge technologies and abstracting industry best practices and R&D.  Self Service Portal  With customers being so meticulous about regular updates and reliable access to their data, administrators just cannot think of walking a thin line. Surviving without a resource that provides a track of customer requirements for services available 24 x 7 can severely affect the productivity. In such a scenario, CRMIT’s Self Service Portal (SSP) is the best solution. This not only tracks the required customer data, but also allows companies to stay in tune with their employees, vendors and stakeholders.   One can directly sign up to become a CRMOD contact and SSP user. One need not use the database, as operations and interactions are d at run time. This is a fully configurable solution that tracks results periodically, thus making it easy for end users. It also offers better security and data visibility that enables users to progress smoothly. Quote and Order Management   When dealing with quotes, contracts and orders becomes complicated, only Quote & Order Management can work as a one-stop solution. CRMIT offers this great tool for managing all this information and for taking care of customer orders and service requirements.  This CRM On Demand plug-in allows one to create a new quote or copy the existing one. Products can be directly added from the product list of CRMOD and the pricing is calculated automatically. Quote can be generated and mailed to the external users in PDF, HTML and XLS formats. This not only allows management of quotes in an enhanced manner, but also supports various billing and tax calculation features that make work effortless.    Report Scheduler  When it comes to analyzing and providing statistics of various business processes currently running in an organization, one cannot depend on manual updates, which sometimes may be inaccurate or even delayed. CRMIT provides a SaaS based powerful solution - Report Scheduler - that allows CRM users to schedule reports as per the frequencies and then receive them as email attachments at the scheduled time.   With this powerful tool, administrators can control the report scheduler for assigning specific reports to specific users. After that, users can login and schedule any assigned report for viewing at particular intervals on monthly, weekly or daily basis. Additionally, users can also copy the mail to external users and can choose the preferred format. The best part is that sharing business data with third party become easy with this and for viewing reports, users need not log into their CRMOD account.  CRM On Demand Offline Solution CRM On-Demand Offline is another great CRM++ extension that allows one to work in both online and offline modes. Synchronizing both the modes is absolutely easy and offers ease while working. CRM OD offline works as an automation tool that not only improves efficiency, but also works as a backup in most cases. It is readily available as a windows application installer and requires users to be online only while validating and synchronizing. The best part is that working in the offline mode also works as a backup. 

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  • Oracle Products Reflect Key Trends Shaping Enterprise 2.0

    - by kellsey.ruppel(at)oracle.com
    Following up on his predictions for 2011, we asked Enterprise 2.0 veteran Andy MacMillan to map out the ways Oracle solutions are at the forefront of industry trends--and how Oracle customers can benefit in the coming year. 1. Increase organizational awareness | Oracle WebCenter Suite Oracle WebCenter Suite provides a unique set of capabilities to drive organizational awareness. In particular, the expansive activity graph connects users directly to key enterprise applications, activities, and interests. In this way, applicable and critical business information is automatically and immediately visible--in the context of key tasks--via real-time dashboards and comprehensive reporting. Oracle WebCenter Suite also integrates key E2.0 services, such as blogs, wikis, and RSS feeds, into critical business processes, including back-office systems of records such as ERP and CRM systems. 2. Drive online customer engagement | Oracle Real-Time Decisions With more and more business being conducted on the Web, driving increased online customer engagement becomes a critical key to success. This effort is usually spearheaded by an increasingly important executive role, the Head of Online, who usually reports directly to the CMO. To help manage the Web experience online, Oracle solutions are driving a new kind of intelligent social commerce by combining Oracle Universal Content Management, Oracle WebCenter Services, and Oracle Real-Time Decisions with leading e-commerce and product recommendations. Oracle Real-Time Decisions provides multichannel recommendations for content, products, and services--including seamless integration across Web, mobile, and social channels. The result: happier customers, increased customer acquisition and retention, and improved critical success metrics such as shopping cart abandonment. 3. Easily build composite applications | Oracle Application Development Framework Thanks to the shared user experience strategy across Oracle Fusion Middleware, Oracle Fusion Applications and many other Oracle Applications, customers can easily create real, customer-specific composite applications using Oracle WebCenter Suite and Oracle Application Development Framework. Oracle Application Development Framework components provide modular user interface components that can build rich, social composite applications. In addition, a broad set of components spanning BPM, SOA, ECM, and beyond can be quickly and easily incorporated into composite applications. 4. Integrate records management into a global content platform | Oracle Enterprise Content Management 11g Oracle Enterprise Content Management 11g provides leading records management capabilities as part of a unified ECM platform for managing records, documents, Web content, digital assets, enterprise imaging, and application imaging. This unique strategy provides comprehensive records management in a consistent, cost-effective way, and enables organizations to consolidate ECM repositories and connect ECM to critical business applications. 5. Achieve ECM at extreme scale | Oracle WebLogic Server and Oracle Exadata To support the high-performance demands of a unified and rationalized content platform, Oracle has pioneered highly scalable and high-performing ECM infrastructures. Two innovations in particular helped make this happen. The core ECM platform itself moved to an Enterprise Java architecture, so organizations can now use Oracle WebLogic Server for enhanced scalability and manageability. Oracle Enterprise Content Management 11g can leverage Oracle Exadata for extreme performance and scale. Likewise, Oracle Exalogic--Oracle's foundation for cloud computing--enables extreme performance for processor-intensive capabilities such as content conversion or dynamic Web page delivery. Learn more about Oracle's Enterprise 2.0 solutions.

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  • Finding the maximum value/date across columns

    - by AtulThakor
    While working on some code recently I discovered a neat little trick to find the maximum value across several columns….. So the starting point was finding the maximum date across several related tables and storing the maximum value against an aggregated record. Here's the sample setup code: USE TEMPDB IF OBJECT_ID('CUSTOMER') IS NOT NULL BEGIN DROP TABLE CUSTOMER END IF OBJECT_ID('ADDRESS') IS NOT NULL BEGIN DROP TABLE ADDRESS END IF OBJECT_ID('ORDERS') IS NOT NULL BEGIN DROP TABLE ORDERS END SELECT 1 AS CUSTOMERID, 'FREDDY KRUEGER' AS NAME, GETDATE() - 10 AS DATEUPDATED INTO CUSTOMER SELECT 100000 AS ADDRESSID, 1 AS CUSTOMERID, '1428 ELM STREET' AS ADDRESS, GETDATE() -5 AS DATEUPDATED INTO ADDRESS SELECT 123456 AS ORDERID, 1 AS CUSTOMERID, GETDATE() + 1 AS DATEUPDATED INTO ORDERS .csharpcode, .csharpcode pre { font-size: small; color: black; font-family: consolas, "Courier New", courier, monospace; background-color: #ffffff; /*white-space: pre;*/ } .csharpcode pre { margin: 0em; } .csharpcode .rem { color: #008000; } .csharpcode .kwrd { color: #0000ff; } .csharpcode .str { color: #006080; } .csharpcode .op { color: #0000c0; } .csharpcode .preproc { color: #cc6633; } .csharpcode .asp { background-color: #ffff00; } .csharpcode .html { color: #800000; } .csharpcode .attr { color: #ff0000; } .csharpcode .alt { background-color: #f4f4f4; width: 100%; margin: 0em; } .csharpcode .lnum { color: #606060; }   Now the code used a function to determine the maximum date, this performed poorly. After considering pivoting the data I opted for a case statement, this seemed reasonable until I discovered other areas which needed to determine the maximum date between 5 or more tables which didn't scale well. The final solution involved using the value clause within a sub query as followed. SELECT C.CUSTOMERID, A.ADDRESSID, (SELECT MAX(DT) FROM (Values(C.DATEUPDATED),(A.DATEUPDATED),(O.DATEUPDATED)) AS VALUE(DT)) FROM CUSTOMER C INNER JOIN ADDRESS A ON C.CUSTOMERID = A.CUSTOMERID INNER JOIN ORDERS O ON O.CUSTOMERID = C.CUSTOMERID .csharpcode, .csharpcode pre { font-size: small; color: black; font-family: consolas, "Courier New", courier, monospace; background-color: #ffffff; /*white-space: pre;*/ } .csharpcode pre { margin: 0em; } .csharpcode .rem { color: #008000; } .csharpcode .kwrd { color: #0000ff; } .csharpcode .str { color: #006080; } .csharpcode .op { color: #0000c0; } .csharpcode .preproc { color: #cc6633; } .csharpcode .asp { background-color: #ffff00; } .csharpcode .html { color: #800000; } .csharpcode .attr { color: #ff0000; } .csharpcode .alt { background-color: #f4f4f4; width: 100%; margin: 0em; } .csharpcode .lnum { color: #606060; } As you can see the solution scales well and can take advantage of many of the aggregate functions!

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  • Oracle Fusion CRM Implementation Bootcamp for EMEA Systems Integrators - Paris July 24-26th

    - by Richard Lefebvre
    To support partner success and increase win potential with Fusion CRM, we are organizing a unique bootcamp on Fusion CRM intended for Oracle EMEA partners on July 24th to 26th. Join us for this outstanding Bootcamp and learn from Oracle Corporation in-depth know-how on Fusion CRM. The official announcement will be forthcoming, yet we wanted you to determine the appropriate candidate to attend this workshop. Further to this we will send the actual invitation to the selected candidate. Due to the limited number of seats, we will be limiting the number of registrations per SI company and will be selecting the participants. If you are interested to have one or more representatives of your company to attend this bootcamp, please send an email to [email protected] by June 18th indicating the name and email address of the participants you would like to nominate, ranked by priority. What will we cover: This Bootcamp presents the fundamental concepts of the Oracle Fusion CRM applications. It introduces you to each functional area of the product, how it is used, and what you need to consider when implementing it for an organization. While we do examine implementation considerations, we do not address the detailed steps of implementation. Instead, we direct you to the relevant resources to learn more. Topics covered: Fusion CRM Introduction Fusion CRM Security Introduction Fusion Functional Setup Manager Introduction Customer Model Introduction Customer Center Introduction Customer Data Management Introduction Marketing & Campaigns Introduction Lead Management Introduction Territory Management Introduction Territory Modeling Introduction with Exercise Opportunity Management Introduction Forecasting Introduction Analytics Introduction CRM For Microsoft Outlook Introduction Customizing with Composers Introduction Roundtable Discussions, and time for hands-on labs (day 2, 3, 4) Next Steps, available resources, ongoing learning path, partner environments, keeping in touch and feedback Bootcamp Goals: Enable a new Fusion CRM implementation team member to: Describe the scope of Oracle Fusion CRM applications Describe the basic security model Describe the customer model Perform common sales and marketing user transactions Access and navigate the Functional Setup Manager Model territories in Fusion CRM using sample business requirements Do necessary planning before implementing the offerings and options Describe the analytics available with the Fusion CRM product Describe the basic page customizations that can be done to meet business requirements Find documentation and other courses to assist in performing setup tasks Expectations: This Bootcamp program should prime the SI organization implementation consultants to attain the basic skills necessary to support a consulting practice in the delivery, scoping, pricing, and planning of your Fusion CRM Implementations. Oracle University will begin to offer additional deep skill training, starting this summer, designed to follow the Introduction Bootcamp. Participants will be expected to participate in labs, exercises, workshops and roundtable discussions with the Oracle Product Managers. Who should attend: This class is designed for your lead CRM Implementation consultants, those who will support your Fusion CRM consulting practice as it grows. These individuals may be members of a centre of excellence, or skills leadership office. The individual who is attending the bootcamp must have prior experience implementing a CRM solution. Intended Audience: Oracle Diamond, Platinum and Gold Level SIs (Top SIs) with specialization in Oracle Applications CRM implementations, with a commitment to achieving Fusion CRM Implementation Specialization. Commitment expressed through an investment in a Center of Excellence/Innovation Center for Fusion CRM Applications. Individuals who will support the implementation practice as it is forming and will deliver Fusion CRM On Premise and Cloud Services implementations. Functional practice leaders, the future Fusion Application Wizards within the SI's organization. This Bootcamp is designed for people who: Will deliver Fusion CRM implementations Have had little or no exposure to Fusion CRM applications Are familiar with at least one other CRM application Have a business analyst level of technical background Prerequisites: Please note, that participants will be asked to take self-service-trainings (video format) and pass the related assessments prior to joining the Bootcamp. Fees: This event is FREE of charge for Oracle partners. When: 24 July – 26 July, 2012 (8:30 - 18:00 each day, including the last day; with recommended but optional evening events on all three days from 18:00 - 20:00 hrs) Where: Paris, France (Location to be defined) Travel: To make your travel hassel free, we kindly suggest you to plan your arrival to Paris on July 23rd and your departure on the 27th. Agenda: The final agenda and registration details will be issued closer to the event date.  

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  • JD Edwards Apps in a Box - Update

    - by Hartmut Wiese
    Summary and clarification JD Edwards Apps in a box is a Partner offering to the customer. We as Oracle have a huge interest in getting a successful offering to the market and we help the Partner building their offering. We provide components like JD Edwards EnterpriseOne and the Hardware. The Business Partner adds the installation services and position this as a solution to the market for a single price. As you know JD Edwards EnterpriseOne can run on multiple hardware platforms. Linux/X-86 version As you all know we do have JD Edwards VM Templates available from Oracle for the X-86 architecture. Each Partner should or is already able to install JD Edwards EnterpriseOne using these images from our software delivery cloud. We built a master bill of material for a X3-2 Hardware configuration now. It has been uploaded on the Community Workspace now. This is a SUGGESTION and limited to 50 Users MAX. However I strongly recommend you to do a sizing as usual and verify the configuration for each opportunity individually. T4-1/X3-2 version Oracle is not providing similar images for the T4-1 SPARC / SOLARIS architecture. There is an Optimized Solution Team inside Oracle who has created an Optimized Solution for JD Edwards some time ago. They created a whitepaper which is still available to download. This whitepaper was used as a starting point however we decided to build a new version of it using the latest Software and Hardware available. This has now been finalized and we are happy to provide this to our partners. This image is more a service we provide for each partner which they can reuse and extend based on their individual offerings. It is not an official supported Oracle Product and cannot be used to deploy to customers immediately. You cannot resell “JDE in a box”. You can use these images to save time while building your own Go-to-Market offering. You might want to add functionality like Mobility. It is also not complete as also the Deployment Server needs to be configured individually at the customer site. We will create some documentation about: what this images contains (and what not)? what final installation activities needs to be provided by each VAD/Partner in this process?  I will send an email to the community once we are ready to share it. You find these assets than in the Community Workspace. The Business Model with Oracle Hardware For those who have not done any Hardware business with Oracle yet: Usually a HW reseller orders the hardware through a Value Add Distributors (VAD) and not from Oracle directly. Each Partner needs to have Hardware Resell rights to do so. The VAD is assembling the boxes according to the needs of each customer. It is easily possible for them to prepare the boxes with the images we/you provide. However the final configuration is something a reseller/implementer needs to do at the customer site. This process is not the same in the EMEA region. Sometimes a VAD are taking the order but they do not see the Hardware at all. In those cases a VAD cannot provide any help with the pre-loading of any images and the reseller/implementer needs to do that. In some countries we do not have VADs at all.

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  • Reduce ERP Consolidation Risks with Oracle Master Data Management

    - by Dain C. Hansen
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} Reducing the Risk of ERP Consolidation starts first and foremost with your Data.This is nothing new; companies with multiple misaligned ERP systems are often putting inordinate risk on their business. It can translate to too much inventory, long lead times, and shipping issues from poorly organized and specified goods. And don’t forget the finance side! When goods are shipped and promises are kept/not kept there’s the issue of accounts. No single chart of counts translates to no accountability. So – I’ve decided. I need to consolidate! Well, you can’t consolidate ERP applications [for that matter any of your applications] without first considering your data. This means looking at how your data is being integrated by these ERP systems, how it is being synchronized, what information is being shared, or not being shared. Most importantly, making sure that the data is mastered. What is the best way to do this? In the recent webcast: Reduce ERP consolidation Risks with Oracle Master Data Management we outlined 3 key guidelines: #1: Consolidate your Product Data#2: Consolidate your Customer, Supplier (Party Data) #3: Consolidate your Financial Data Together these help customers achieve reduced risk, better customer intimacy, reducing inventory levels, elimination of product variations, and finally a single master chart of accounts. In the case of Oracle's customer Zebra Technologies, they were able to consolidate over 140 applications by mastering their data. Ultimately this gave them 60% cost savings for the year on IT spend. Oracle’s Solution for ERP Consolidation: Master Data Management Oracle's enterprise master data management (MDM) can play a big role in ERP consolidation. It includes a set of products that consolidates and maintains complete, accurate, and authoritative master data across the enterprise and distributes this master information to all operational and analytical applications as a shared service. It’s optimized to work with any application source (not just Oracle’s) and can integrate using technology from Oracle Fusion Middleware (i.e. GoldenGate for data synchronization and real-time replication or ODI with its E-LT optimized bulk data and transformation capability). In addition especially for ERP consolidation use cases it’s important to leverage the AIA and SOA capabilities as part of Fusion Middleware to connect these multiple applications together and relay the data into the correct hub. Oracle’s MDM strategy is a unique offering in the industry, one that has common elements across the top and bottom in Middleware, BI/DW, Engineered systems combined with Enterprise Data Quality to enable comprehensive Data Governance at all levels. In addition, Oracle MDM provides the best-in-class capabilities to master all variations of data, including customer, supplier, product, financial data. But ultimately at the center of Oracle MDM is your data, making it more trusted, making it secure and accessible as part of a role-based approach, and getting it to make sense to you in any situation, whether it’s a specific ERP process like we talked about or something that is custom to your organization. To learn more about these techniques in ERP consolidation watch our webcast or goto our Oracle MDM website at www.oracle.com/goto/mdm

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  • My search what the Cloud will mean for my Work, part 2

    - by Kay Sellenrode
    My experience with the cloud and why work will change and not disappear. Until now I have multiple experiences with the cloud, for the most good. i have worked on multiple cloud solutions in the past but let me describe them as 0.x versions. For me the 1st real serious cloud experience was a bit more than 1 year ago, when our company switched from an in house server to Microsoft BPOS as a complete replacement. Since we are a small consultancy firm and don’t have that much else to do than consulting, our IT requirements are quite simple. We need Mail and Storage space for our documents. With the in house server we had multiple outages during a year, mostly by lack of administering. Being consultants in the field and hardly having time to maintain a server, BPOS was and still is for us the right solution. Since the migration we have less outages and a much more robust solution. Have we run into issues with BPOS for our own environment? No not that I’m aware of. Based on this experience I made a stance about deploy ability of BPOS and cloud solutions, they are suitable for MKB (Dutch for Medium and Small Businesses). Most Small businesses don’t have the amount of work to hire a full time it admin. Hiring a service provider to maintain their own server might be even more costly than hiring an admin. So seeing the capabilities of BPOS and the needs of most businesses I see it as a great solution that gives the business a complete Server replacement solution for a fixed price per user. resulting in a clear budget for IT spending, something most small businesses were looking for, for a long time. So right now I’m deploying BPOS with a customer, and I run into some of the Cloud 1.0 issues. In my opinion BPOS is a good working Cloud version 1.0 solution. What do I mean with 1.0? Well 1.0 is mostly a tested solution (unlike 0.x versions) but still have quite some limitations caused by too few market experience. in my opnion this is also the reason why we don’t see that much BPOS customers yet and why I think Office 365 will make a huge difference. What I have seen of 365 shows me it is a Cloud 2.0 version, meaning it has all needed features and is much more flexible to the customer. This is also why I see changes happen in my work field, changes and not unemployment due to Cloud solutions. Cloud 1.0 solutions gave me the idea that if every customer would adopt them I would be out of work. But in reality Cloud 1.0 solutions are here just to set the market needs. The Cloud 2.0 and higher versions will give the customer much more flexibility, but also require the need for a consultant. Where the 1.0 versions are simple to setup and maintain, the 2.0 solution needs more thought upfront and afterwards. ie. BPOS in its 1.0 version brings you a very simplified Exchange 2007 solution, Suitable for some customers. Looking at Office 365 you receive almost a full blown Exchange 2010 solution. I expect this to be even more customizable in the next version. In my search for the changes to my work I try to regulary write a post with my thought around the Cloud and the impact on my work as a consultant. I'm also planning to present around this topic, so if anyone is interested to see me present around this topic, you're more than welcome to contact me.

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  • What information must never appear in logs?

    - by MainMa
    I'm about to write the company guidelines about what must never appear in logs (trace of an application). In fact, some developers try to include as many information as possible in trace, making it risky to store those logs, and extremely dangerous to submit them, especially when the customer doesn't know this information is stored, because she never cared about this and never read documentation and/or warning messages. For example, when dealing with files, some developers are tempted to trace the names of the files. For example before appending file name to a directory, if we trace everything on error, it will be easy to notice for example that the appended name is too long, and that the bug in the code was to forget to check for the length of the concatenated string. It is helpful, but this is sensitive data, and must never appear in logs. In the same way: Passwords, IP addresses and network information (MAC address, host name, etc.)¹, Database accesses, Direct input from user and stored business data must never appear in trace. So what other types of information must be banished from the logs? Are there any guidelines already written which I can use? ¹ Obviously, I'm not talking about things as IIS or Apache logs. What I'm talking about is the sort of information which is collected with the only intent to debug the application itself, not to trace the activity of untrusted entities. Edit: Thank you for your answers and your comments. Since my question is not too precise, I'll try to answer the questions asked in the comments: What I'm doing with the logs? The logs of the application may be stored in memory, which means either in plain on hard disk on localhost, in a database, again in plain, or in Windows Events. In every case, the concern is that those sources may not be safe enough. For example, when a customer runs an application and this application stores logs in plain text file in temp directory, anybody who has a physical access to the PC can read those logs. The logs of the application may also be sent through internet. For example, if a customer has an issue with an application, we can ask her to run this application in full-trace mode and to send us the log file. Also, some application may sent automatically the crash report to us (and even if there are warnings about sensitive data, in most cases customers don't read them). Am I talking about specific fields? No. I'm working on general business applications only, so the only sensitive data is business data. There is nothing related to health or other fields covered by specific regulations. But thank you to talk about that, I probably should take a look about those fields for some clues about what I can include in guidelines. Isn't it easier to encrypt the data? No. It would make every application much more difficult, especially if we want to use C# diagnostics and TraceSource. It would also require to manage authorizations, which is not the easiest think to do. Finally, if we are talking about the logs submitted to us from a customer, we must be able to read the logs, but without having access to sensitive data. So technically, it's easier to never include sensitive information in logs at all and to never care about how and where those logs are stored.

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