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  • Implementing search functionality with multiple optional parameters against database table.

    - by quarkX
    Hello, I would like to check if there is a preferred design pattern for implementing search functionality with multiple optional parameters against database table where the access to the database should be only via stored procedures. The targeted platform is .Net with SQL 2005, 2008 backend, but I think this is pretty generic problem. For example, we have customer table and we want to provide search functionality to the UI for different parameters, like customer Type, customer State, customer Zip, etc., and all of them are optional and can be selected in any combinations. In other words, the user can search by customerType only or by customerType, customerZIp or any other possible combinations. There are several available design approaches, but all of them have some disadvantages and I would like to ask if there is a preferred design among them or if there is another approach. Generate sql where clause sql statement dynamically in the business tier, based on the search request from the UI, and pass it to a stored procedure as parameter. Something like @Where = ‘where CustomerZip = 111111’ Inside the stored procedure generate dynamic sql statement and execute it with sp_executesql. Disadvantage: dynamic sql, sql injection Implement a stored procedure with multiple input parameters, representing the search fields from the UI, and use the following construction for selecting the records only for the requested fields in the where statement. WHERE (CustomerType = @CustomerType OR @CustomerType is null ) AND (CustomerZip = @CustomerZip OR @CustomerZip is null ) AND ………………………………………… Disadvantage: possible performance issue for the sql. 3.Implement separate stored procedure for each search parameter combinations. Disadvantage: The number of stored procedures will increase rapidly with the increase of the search parameters, repeated code.

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  • Page does update with details from the database after i hit a button

    - by swathi
    I have a code and the way it should work is,when they click on NEW CUSTOMER,it takes them to test1.php where in they enter the details and they hit submit.it saves all the details in properly in the database and when i go back and hit REFRESH ,it should come up with the customer details which they had entered in previously. But what happens is, when i click on the REFRESH,it refreshes the same old page which is empty.I wanted to find out where am i missing the logic.Thanks in advance. The sample code would be <tr> <td class="tdvisitbig" colspan="5">THIS IS A TEST</td> </tr> <tr> <td class='tdvisitbig' colspan="5"><input type="button" onClick="openVisit('test1.php?id=<?=$key?>&name=<?=$name?>');return false;" value="NEW CUSTOMER" class="submit">&nbsp;<input type="button" value="REFRESH" name="add_xyz" class="submit" onClick="document.add.target='_self';document.add.action='test3.php?redirect=visit&section=test page';document.add.submit();"></td> </tr> <? $q = "SELECT address,customernum,status FROM customer WHERE name='$name' ORDER BY customernum"; $r = mysql_query( $q , $Link ); while( $rw = mysql_fetch_assoc( $r ) ) { extract( $rw ); ?> <tr> <? } ?>

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  • what is the wrong with this spec and controller code?

    - by user1609468
    I'm trying to test an existing rails project with rspec. And I want to test a controller but getting an error which I can't solve :S Here is the my spec code ; require 'spec_helper' describe BriefNotesController do before(:all) do @customer=Factory(:customer) @project=Factory(:project_started, :owner => @customer) end context 'get :new' do it 'should redirect to login page for not signed in users' do get :new, :project_id => @project.id response.should redirect_to("/kullanici-girisi") end it 'should be success and render new brief note page for project owner' do sign_in @customer get :new, :project_id => @project.id response.should be_success end end end Here is the my controller code ; class BriefNotesController < ApplicationController before_filter :authenticate_user! before_filter :find_project def new @brief_note = @project.brief_notes.new end def create @brief_note = @project.brief_notes.build(params[:brief_note]) if @brief_note.save redirect_to brief_project_path(@project) else render :action => :new end end private def find_project @project = current_user.projects.find_by_cached_slug([params[:project_id]]) end end I think current_user.projects.find_by_cached_slug method don't work. So this is the error; Failures: 1) BriefNotesController get :new should be success and render new brief note page for project owner Failure/Error: get :new, :project_id => @project.id NoMethodError: undefined method `brief_notes' for nil:NilClass # ./app/controllers/brief_notes_controller.rb:6:in `new' # ./spec/controllers/brief_notes_controller_spec.rb:19:in `block (3 levels) in <top (required)>'

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  • Conversation as User Assistance

    - by ultan o'broin
    Applications User Experience members (Erika Web, Laurie Pattison, and I) attended the User Assistance Europe Conference in Stockholm, Sweden. We were impressed with the thought leadership and practical application of ideas in Anne Gentle's keynote address "Social Web Strategies for Documentation". After the conference, we spoke with Anne to explore the ideas further. Anne Gentle (left) with Applications User Experience Senior Director Laurie Pattison In Anne's book called Conversation and Community: The Social Web for Documentation, she explains how user assistance is undergoing a seismic shift. The direction is away from the old print manuals and online help concept towards a web-based, user community-driven solution using social media tools. User experience professionals now have a vast range of such tools to start and nurture this "conversation": blogs, wikis, forums, social networking sites, microblogging systems, image and video sharing sites, virtual worlds, podcasts, instant messaging, mashups, and so on. That user communities are a rich source of user assistance is not a surprise, but the extent of available assistance is. For example, we know from the Consortium for Service Innovation that there has been an 'explosion' of user-generated content on the web. User-initiated community conversations provide as much as 30 times the number of official help desk solutions for consortium members! The growing reliance on user community solutions is clearly a user experience issue. Anne says that user assistance as conversation "means getting closer to users and helping them perform well. User-centered design has been touted as one of the most important ideas developed in the last 20 years of workplace writing. Now writers can take the idea of user-centered design a step further by starting conversations with users and enabling user assistance in interactions." Some of Anne's favorite examples of this paradigm shift from the world of traditional documentation to community conversation include: Writer Bob Bringhurst's blog about Adobe InDesign and InCopy products and Adobe's community help The Microsoft Development Network Community Center ·The former Sun (now Oracle) OpenDS wiki, NetBeans Ruby and other community approaches to engage diverse audiences using screencasts, wikis, and blogs. Cisco's customer support wiki, EMC's community, as well as Symantec and Intuit's approaches The efforts of Ubuntu, Mozilla, and the FLOSS community generally Adobe Writer Bob Bringhurst's Blog Oracle is not without a user community conversation too. Besides the community discussions and blogs around documentation offerings, we have the My Oracle Support Community forums, Oracle Technology Network (OTN) communities, wiki, blogs, and so on. We have the great work done by our user groups and customer councils. Employees like David Haimes reach out, and enthusiastic non-employee gurus like Chet Justice (OracleNerd), Floyd Teter and Eddie Awad provide great "how-to" information too. But what does this paradigm shift mean for existing technical writers as users turn away from the traditional printable PDF manual deliverables? We asked Anne after the conference. The writer role becomes one of conversation initiator or enabler. The role evolves, along with the process, as the users define their concept of user assistance and terms of engagement with the product instead of having it pre-determined. It is largely a case now of "inventing the job while you're doing it, instead of being hired for it" Anne said. There is less emphasis on formal titles. Anne mentions that her own title "Content Stacker" at OpenStack; others use titles such as "Content Curator" or "Community Lead". However, the role remains one essentially about communications, "but of a new type--interacting with users, moderating, curating content, instead of sitting down to write a manual from start to finish." Clearly then, this role is open to more than professional technical writers. Product managers who write blogs, developers who moderate forums, support professionals who update wikis, rock star programmers with a penchant for YouTube are ideal. Anyone with the product knowledge, empathy for the user, and flair for relationships on the social web can join in. Some even perform these roles already but do not realize it. Anne feels the technical communicator space will move from hiring new community conversation professionals (who are already active in the space through blogging, tweets, wikis, and so on) to retraining some existing writers over time. Our own research reveals that the established proponents of community user assistance even set employee performance objectives for internal content curators about the amount of community content delivered by people outside the organization! To take advantage of the conversations on the web as user assistance, enterprises must first establish where on the spectrum their community lies. "What is the line between community willingness to contribute and the enterprise objectives?" Anne asked. "The relationship with users must be managed and also measured." Anne believes that the process can start with a "just do it" approach. Begin by reaching out to existing user groups, individual bloggers and tweeters, forum posters, early adopter program participants, conference attendees, customer advisory board members, and so on. Use analytical tools to measure the level of conversation about your products and services to show a return on investment (ROI), winning management support. Anne emphasized that success with the community model is dependent on lowering the technical and motivational barriers so that users can readily contribute to the conversation. Simple tools must be provided, and guidelines, if any, must be straightforward but not mandatory. The conversational approach is one where traditional style and branding guides do not necessarily apply. Tools and infrastructure help users to create content easily, to search and find the information online, read it, rate it, translate it, and participate further in the content's evolution. Recognizing contributors by using ratings on forums, giving out Twitter kudos, conference invitations, visits to headquarters, free products, preview releases, and so on, also encourages the adoption of the conversation model. The move to conversation as user assistance is not free, but there is a business ROI. The conversational model means that customer service is enhanced, as user experience moves from a functional to a valued, emotional level. Studies show a positive correlation between loyalty and financial performance (Consortium for Service Innovation, 2010), and as customer experience and loyalty become key differentiators, user experience professionals cannot explore the model's possibilities. The digital universe (measured at 1.2 million petabytes in 2010) is doubling every 12 to 18 months, and 70 percent of that universe consists of user-generated content (IDC, 2010). Conversation as user assistance cannot be ignored but must be embraced. It is a time to manage for abundance, not scarcity. Besides, the conversation approach certainly sounds more interesting, rewarding, and fun than the traditional model! I would like to thank Anne for her time and thoughts, and recommend that all user assistance professionals read her book. You can follow Anne on Twitter at: http://www.twitter.com/annegentle. Oracle's Acrolinx IQ deployment was used to author this article.

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  • Bye Bye Year of the Dragon, Hello BPM

    - by Ajay Khanna
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} As 2012 fades and we usher in a New Year, let’s look back at some of the hottest BPM trends and those we’ll be seeing more of in the coming months. BPM is as much about people as it is about technology. As people adopt new ways of engagement, new channels of communications and new devices to interact , the changes are reflected in BPM practices. As Social and Mobile have become an integral part of our personal and professional lives, we’ll see tighter integration of social and mobile with BPM, and more use cases emerging for smarter process management in 2013. And with products and services becoming less differentiated, organizations will strive to differentiate on Customer Experience. Concepts like Pace Layered Architecture and Dynamic Case Management will provide more flexibility and agility to IT groups and knowledge workers. Take a look at some of these capabilities we showcased (see video) at Oracle OpenWorld 2012. Some of these trends that will continue to gain momentum in 2013: Social networks and social media have provided a new way for businesses to engage with customers. A prospect is likely to reach out to their social network before making any purchase. Companies are increasingly engaging with customers in social networks to influence their purchasing decisions, as well as listening to customers via tools like sentiment analysis to see what customers think about a particular product or process. These insights are valuable as companies look to improve their processes. Inside organizations, workers are using social tools to engage with each other to design new products and processes. Social collaboration tools are being used to resolve issues where an employee needs consultation to reach a decision. Oracle BPM Suite includes social interaction as an integral part of its process design and work management to empower today’s business users. Ubiquitous smart mobile devices are trending as a tool of choice for many workers. Many companies are adopting the policy of “Bring Your Own Device,” and the device of choice is a tablet. Devices like smart phones and tablets not only provide mobility to workers and customers, but they also provide additional important information – the context. By integrating the mobile context (location, photos, and preferences) into your processes, organizations can make much more informed decisions, as well as offer more personalized service to customers. Using Oracle ADF Mobile, you can easily create user interfaces for mobile devices and also capture location data for process execution. Customer experience was at the forefront of trending topics in 2012. Organizations are trying to understand their customers better and offer them more personalized and differentiated services. Customer experience is paramount when companies design sales and support processes. Companies are looking to BPM to consistently and efficiently orchestrate customer facing processes across disparate systems, departments and channels of communication. Oracle BPM Suite provides just the right capabilities for organizations to design and deliver an excellent customer experience. Pace Layered Architecture strategy is gaining traction as a way to maximize agility and minimize disruption in organizations. It provides a framework to manage the evolution of your information system when different pieces of it are changing at different rates and need to be updated independent of one another. Oracle Fusion Middleware and Oracle BPM Suite are designed with this in mind. The database layer, integration layer, application layer, and process layer should not be required to change at the same time. Most of the business changes to policy or process can be done at the process layer without disrupting the whole infrastructure. By understanding the type of change needed at a particular level, organizations can become much more agile and efficient. Adaptive Case Management proposes more flexibility to manage processes or cases that do not follow a structured process flow. In such situations, the knowledge worker managing the case needs to evaluate what step should occur next because the sequence of steps can’t be predetermined. Another characteristic is that it requires much more collaboration than straight-through process. As simple processes become automated, and customers adopt more and more self-service, cases that reach the case workers are much more complex and need more investigation. Oracle BPM suite includes comprehensive adaptive case management capability to manage such unstructured and complex processes. Smart BPM or making your BPM intelligent has been the holy grail for BPM practitioners who imagined that one day BPM would become one with Business Intelligence, Business Activity Monitoring and Complex Event Processing, making it much more responsive and helpful in organizational decision making. In 2013, organizations will begin to deploy these intelligent BPM solutions. Oracle offers an integrated solution that brings together the powerful functionality of BI, BAM, event processing, and Real Time Decisions to help organizations create smart process based solutions. In order to help customers reach their BPM goals faster and remove risks associated with BPM initiatives, Oracle has introduced Oracle Process Accelerators, pre-built best practices applications built on Oracle BPM Suite that are fully production grade and ready to deploy. These are exiting times for BPM practitioners and there is so much to look forward to in 2013. We wish you a very happy and prosperous New Year 2013. Happy BPMing!

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  • SQLAuthority News – Pluralsight Course Review – Practices for Software Startups – Part 1 of 2

    - by pinaldave
    This is first part of the two part series of Practices for Software Startup Pluralsight Course. The course is written by Stephen Forte (Blog | Twitter). Stephen Forte is the Chief Strategy Officer of the venture backed company, Telerik, a leading vendor of developer and team productivity tools. Stephen is also a Certified Scrum Master, Certified Scrum Professional, PMP, and also speaks regularly at industry conferences around the world. He has written several books on application and database development.  Stephen is also a board member of the Scrum Alliance. Startups – Everybodies Dream Start-up companies are an important topic right now – everyone wants to start their own business.  It is also important to remember that all companies were a start up at one point – from your corner store to the giants like Microsoft and Apple.  Research proves that not every start-up succeeds, in fact, most will fail before their first year.  There are many reasons for this, and this could be due to the fact that there are many stages to a start-up company, and stumbling at any of these stages can lead to failure.  It is important to understand what makes a start-up company succeed at all its hurdles to become successful.  It is even important to define success.  For most start-ups this would mean becoming their own independently functioning company or to be bought out for a hefty profit by a larger company.  The idea of making a hefty profit by living your dream is extremely important, and you can even think of start-ups as the new craze.  That’s why studying them is so important – they are very popular, but things have changed a lot since their inception. Starting the Startups Beginning a start-up company used to be difficult, but now facilities and information is widely available, and it is much easier.  But that means it is much easier to fail, also.  Previously to start your own company, everything was planned and organized, resources were ensured and backed up before beginning; even the idea of starting your own business was a big thing.  Now anybody can do it, and the steps are simple and outlines everywhere – you can get online software and easily outsource , cloud source, or crowdsource a lot of your material.  But without the type of planning previously required, things can often go badly. New Products – New Ideas – New World There are so many fantastic new products, but they don’t reach success all the time.  I find start-up companies very interesting, and whenever I meet someone who is interested in the subject or already starting their own company, I always ask what they are doing, their plans, goals, market, etc.  I am sorry to say that in most cases, they cannot answer my questions.  It is true that many fantastic ideas fail because of bad decisions.  These bad decisions were not made intentionally, but people were simply unaware of what they should be doing.  This will always lead to failure.  But I am happy to say that all these issues can be gone because Pluralsight is now offering a course all about start-ups by Stephen Forte.  Stephen is a start up leader.  He has successfully started many companies and most are still going strong, or have gone on to even bigger and better things. Beginning Course on Startup I have always thought start-ups are a fascinating subject, and decided to take his course, but it is three hours long.  This would be hard to fit into my busy work day all at once, so I decided to do half of his course before my daughter wakes up, and the other half after she goes to sleep.  The course is divided into six modules, so this would be easy to do.  I began the first chapter early in the morning, at 5 am.  Stephen jumped right into the middle of the subject in the very first module – designing your business plan.  The first question you will have to answer to yourself, to others, and to investors is: What is your product and when will we be able to see it?  So a very important concept is a “minimal viable product.”  This means setting goals for yourself and your product.  We all have large dreams, but your minimal viable product doesn’t have to be your final vision at the very first.  For example: Apple is a giant company, but it is still evolving.  Steve Jobs didn’t envision the iPhone 6 at the very beginning.  He had to start at the first iPhone and do his market research, and the idea evolved into the technology you see now.  So for yourself, you should decide a beginning and stop point.  Do your market research.  Determine who you want to reach, what audience you want for your product.  You can have a great idea that simply will not work in the market, do need, bottlenecks, lack of resources, or competition.  There is a lot of research that needs to be done before you even write a business plan, and Stephen covers it in the very first chapter. The Team – Unique Key to Success After jumping right into the subject in the very first module, I wondered what Stephen could have in store for me for the rest of the course.  Chapter number two is building a team.  Having a team is important regardless of what your startup is.  You can be a true visionary with endless ideas and energy, but one person can still not do everything.  It is important to decide from the very beginning if you will have cofounders, team leaders, and how many employees you’ll need.  Even more important, you’ll need to decide what kind of team you want – what personalities, skills, and type of energy you want each of your employees to bring.  Do you want to have an A+ team with a B- idea, or do you have a B- idea that needs an A+ team to sell it?  Stephen asks all the hard questions!  I was especially impressed by his insight on developing.  You have to decide if you need developers, how many, and what their skills should be. I found this insight extremely useful for everyday usage, not just for start-up companies.  I would apply this kind of information in management at any position.  An amazing team will build an amazing product – and that doesn’t matter if you’re a start-up company or a small team working for a much larger business. Customer Development – The Ultimate Obective Chapter three was about customer development. According to Stephen, there are four different steps to develop a customer base.  The first question to ask yourself is if you are envisioning a large customer base buying a few products each, or a small, dedicated base that buys a lot of your product – quantity vs. Quality.  He also discusses how to earn, retain, and get more customers.  He also says that each customer should be placed in a different role – some will be like investors, who regularly spend with you and invest their money in your business.  It is then your job to take that investment and turn it into a better product in the future.  You need to deal with their money properly – think of it is as theirs as investors, not yours as profit.  At the end of this module I felt that only Stephen could provide this kind of insight, and then he listed all the resources he took his information from.  I have never seen a group of people so passionate about their customers. It was indeed a long day for me. In tomorrow’s part 2 we will discuss rest of the three module and also will see a quick video of the Practices for Software Startup Pluralsight Course. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: Best Practices, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL, Technology

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  • Another Marketing Conference, part two – the afternoon

    - by Roger Hart
    In my previous post, I’ve covered the morning sessions at AMC2012. Here’s the rest of the write-up. I’ve skipped Charles Nixon’s session which was a blend of funky futurism and professional development advice, but you can see his slides here. I’ve also skipped the Google presentation, as it was a little thin on insight. 6 – Brand ambassadors: Getting universal buy in across the organisation, Vanessa Northam Slides are here This was the strongest enforcement of the idea that brand and campaign values need to be delivered throughout the organization if they’re going to work. Vanessa runs internal communications at e-on, and shared her experience of using internal comms to align an organization and thereby get the most out of a campaign. She views the purpose of internal comms as: “…to help leaders, to communicate the purpose and future of an organization, and support change.” This (and culture) primes front line staff, which creates customer experience and spreads brand. You ensure a whole organization knows what’s going on with both internal and external comms. If everybody is aligned and informed, if everybody can clearly articulate your brand and campaign goals, then you can turn everybody into an advocate. Alignment is a powerful tool for delivering a consistent experience and message. The pathological counter example is the one in which a marketing message goes out, which creates inbound customer contacts that front line contact staff haven’t been briefed to handle. The NatWest campaign was again mentioned in this context. The good example was e-on’s cheaper tariff campaign. Building a groundswell of internal excitement, and even running an internal launch meant everyone could contribute to a good customer experience. They found that meter readers were excited – not a group they’d considered as obvious in providing customer experience. But they were a group that has a lot of face-to-face contact with customers, and often were asked questions they may not have been briefed to answer. Being able to communicate a simple new message made it easier for them, and also let them become a sales and marketing asset to the organization. 7 – Goodbye Internet, Hello Outernet: the rise and rise of augmented reality, Matt Mills I wasn’t going to write this up, because it was essentially a sales demo for Aurasma. But the technology does merit some discussion. Basically, it replaces QR codes with visual recognition, and provides a simple-looking back end for attaching content. It’s quite sexy. But here’s my beef with it: QR codes had a clear visual language – when you saw one you knew what it was and what to do with it. They were clunky, but they had the “getting started” problem solved out of the box once you knew what you were looking at. However, they fail because QR code reading isn’t native to the platform. You needed an app, which meant you needed to know to download one. Consequentially, you can’t use QR codes with and ubiquity, or depend on them. This means marketers, content providers, etc, never pushed them, and they remained and awkward oddity, a minority sport. Aurasma half solves problem two, and re-introduces problem one, making it potentially half as useful as a QR code. It’s free, and you can apparently build it into your own apps. Add to that the likelihood of it becoming native to the platform if it takes off, and it may have legs. I guess we’ll see. 8 – We all need to code, Helen Mayor Great title – good point. If there was anybody in the room who didn’t at least know basic HTML, and if Helen’s presentation inspired them to learn, that’s fantastic. However, this was a half hour sales pitch for a basic coding training course. Beyond advocating coding skills it contained no useful content. Marketers may also like to consider some of these resources if they’re looking to learn code: Code Academy – free interactive tutorials Treehouse – learn web design, web dev, or app dev WebPlatform.org – tutorials and documentation for web tech  11 – Understanding our inner creativity, Margaret Boden This session was the most theoretical and probably least actionable of the day. It also held my attention utterly. Margaret spoke fluently, fascinatingly, without slides, on the subject of types of creativity and how they work. It was splendid. Yes, it raised a wry smile whenever she spoke of “the content of advertisements” and gave an example from 1970s TV ads, but even without the attempt to meet the conference’s theme this would have been thoroughly engaging. There are, Margaret suggested, three types of creativity: Combinatorial creativity The most common form, and consisting of synthesising ideas from existing and familiar concepts and tropes. Exploratory creativity Less common, this involves exploring the limits and quirks of a particular constraint or style. Transformational creativity This is uncommon, and arises from finding a way to do something that the existing rules would hold to be impossible. In essence, this involves breaking one of the constraints that exploratory creativity is composed from. Combinatorial creativity, she suggested, is particularly important for attaching favourable ideas to existing things. As such is it probably worth developing for marketing. Exploratory creativity may then come into play in something like developing and optimising an idea or campaign that now has momentum. Transformational creativity exists at the edges of this exploration. She suggested that products may often be transformational, but that marketing seemed unlikely to in her experience. This made me wonder about Listerine. Crucially, transformational creativity is characterised by there being some element of continuity with the strictures of previous thinking. Once it has happened, there may be  move from a revolutionary instance into an explored style. Again, from a marketing perspective, this seems to chime well with the thinking in Youngme Moon’s book: Different Talking about the birth of Modernism is visual art, Margaret pointed out that transformational creativity has historically risked a backlash, demanding what is essentially an education of the market. This is best accomplished by referring back to the continuities with the past in order to make the new familiar. Thoughts The afternoon is harder to sum up than the morning. It felt less concrete, and was troubled by a short run of poor presentations in the middle. Mainly, I found myself wrestling with the internal comms issue. It’s one of those things that seems astonishingly obvious in hindsight, but any campaign – particularly any large one – is doomed if the people involved can’t believe in it. We’ve run things here that haven’t gone so well, of course we have; who hasn’t? I’m not going to air any laundry, but people not being informed (much less aligned) feels like a common factor. It’s tough though. Managing and anticipating information needs across an organization of any size can’t be easy. Even the simple things like ensuring sales and support departments know what’s in a product release, and what messages go with it are easy to botch. The thing I like about framing this as a brand and campaign advocacy problem is that it makes it likely to get addressed. Better is always sexier than less-worse. Any technical communicator who’s ever felt crowded out by a content strategist or marketing copywriter  knows this – increasing revenue gets a seat at the table far more readily than reducing support costs, even if the financial impact is identical. So that’s it from AMC. The big thought-provokers were social buying behaviour and eliciting behaviour change, and the value of internal communications in ensuring successful campaigns and continuity of customer experience. I’ll be chewing over that for a while, and I’d definitely return next year.      

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  • Community Conversation

    - by ultan o'broin
    Applications User Experience members (Erika Webb, Laurie Pattison, and I) attended the User Assistance Europe Conference in Stockholm, Sweden. We were impressed with the thought leadership and practical application of ideas in Anne Gentle's keynote address "Social Web Strategies for Documentation". After the conference, we spoke with Anne to explore the ideas further. Applications User Experience Senior Director Laurie Pattison (left) with Anne Gentle at the User Assistance Europe Conference In Anne's book called Conversation and Community: The Social Web for Documentation, she explains how user assistance is undergoing a seismic shift. The direction is away from the old print manuals and online help concept towards a web-based, user community-driven solution using social media tools. User experience professionals now have a vast range of such tools to start and nurture this "conversation": blogs, wikis, forums, social networking sites, microblogging systems, image and video sharing sites, virtual worlds, podcasts, instant messaging, mashups, and so on. That user communities are a rich source of user assistance is not a surprise, but the extent of available assistance is. For example, we know from the Consortium for Service Innovation that there has been an 'explosion' of user-generated content on the web. User-initiated community conversations provide as much as 30 times the number of official help desk solutions for consortium members! The growing reliance on user community solutions is clearly a user experience issue. Anne says that user assistance as conversation "means getting closer to users and helping them perform well. User-centered design has been touted as one of the most important ideas developed in the last 20 years of workplace writing. Now writers can take the idea of user-centered design a step further by starting conversations with users and enabling user assistance in interactions." Some of Anne's favorite examples of this paradigm shift from the world of traditional documentation to community conversation include: * Writer Bob Bringhurst's blog about Adobe InDesign and InCopy products and Adobe's community help * The Microsoft Development Network Community Center * ·The former Sun (now Oracle) OpenDS wiki, NetBeans Ruby and other community approaches to engage diverse audiences using screencasts, wikis, and blogs. * Cisco's customer support wiki, EMC's community, as well as Symantec and Intuit's approaches * The efforts of Ubuntu, Mozilla, and the FLOSS community generally Adobe Writer Bob Bringhurst's Blog Oracle is not without a user community conversation too. Besides the community discussions and blogs around documentation offerings, we have the My Oracle Support Community forums, Oracle Technology Network (OTN) communities, wiki, blogs, and so on. We have the great work done by our user groups and customer councils. Employees like David Haimes are reaching out, and enthusiastic non-employee gurus like Chet Justice (OracleNerd), Floyd Teter and Eddie Awad provide great "how-to" information too. But what does this paradigm shift mean for existing technical writers as users turn away from the traditional printable PDF manual deliverables? We asked Anne after the conference. The writer role becomes one of conversation initiator or enabler. The role evolves, along with the process, as the users define their concept of user assistance and terms of engagement with the product instead of having it pre-determined. It is largely a case now of "inventing the job while you're doing it, instead of being hired for it" Anne said. There is less emphasis on formal titles. Anne mentions that her own title "Content Stacker" at OpenStack; others use titles such as "Content Curator" or "Community Lead". However, the role remains one essentially about communications, "but of a new type--interacting with users, moderating, curating content, instead of sitting down to write a manual from start to finish." Clearly then, this role is open to more than professional technical writers. Product managers who write blogs, developers who moderate forums, support professionals who update wikis, rock star programmers with a penchant for YouTube are ideal. Anyone with the product knowledge, empathy for the user, and flair for relationships on the social web can join in. Some even perform these roles already but do not realize it. Anne feels the technical communicator space will move from hiring new community conversation professionals (who are already active in the space through blogging, tweets, wikis, and so on) to retraining some existing writers over time. Our own research reveals that the established proponents of community user assistance even set employee performance objectives for internal content curators about the amount of community content delivered by people outside the organization! To take advantage of the conversations on the web as user assistance, enterprises must first establish where on the spectrum their community lies. "What is the line between community willingness to contribute and the enterprise objectives?" Anne asked. "The relationship with users must be managed and also measured." Anne believes that the process can start with a "just do it" approach. Begin by reaching out to existing user groups, individual bloggers and tweeters, forum posters, early adopter program participants, conference attendees, customer advisory board members, and so on. Use analytical tools to measure the level of conversation about your products and services to show a return on investment (ROI), winning management support. Anne emphasized that success with the community model is dependent on lowering the technical and motivational barriers so that users can readily contribute to the conversation. Simple tools must be provided, and guidelines, if any, must be straightforward but not mandatory. The conversational approach is one where traditional style and branding guides do not necessarily apply. Tools and infrastructure help users to create content easily, to search and find the information online, read it, rate it, translate it, and participate further in the content's evolution. Recognizing contributors by using ratings on forums, giving out Twitter kudos, conference invitations, visits to headquarters, free products, preview releases, and so on, also encourages the adoption of the conversation model. The move to conversation as user assistance is not free, but there is a business ROI. The conversational model means that customer service is enhanced, as user experience moves from a functional to a valued, emotional level. Studies show a positive correlation between loyalty and financial performance (Consortium for Service Innovation, 2010), and as customer experience and loyalty become key differentiators, user experience professionals cannot explore the model's possibilities. The digital universe (measured at 1.2 million petabytes in 2010) is doubling every 12 to 18 months, and 70 percent of that universe consists of user-generated content (IDC, 2010). Conversation as user assistance cannot be ignored but must be embraced. It is a time to manage for abundance, not scarcity. Besides, the conversation approach certainly sounds more interesting, rewarding, and fun than the traditional model! I would like to thank Anne for her time and thoughts, and recommend that all user assistance professionals read her book. You can follow Anne on Twitter at: http://www.twitter.com/annegentle. Oracle's Acrolinx IQ deployment was used to author this article.

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  • LLBLGen Pro v3.1 released!

    - by FransBouma
    Yesterday we released LLBLGen Pro v3.1! Version 3.1 comes with new features and enhancements, which I'll describe briefly below. v3.1 is a free upgrade for v3.x licensees. What's new / changed? Designer Extensible Import system. An extensible import system has been added to the designer to import project data from external sources. Importers are plug-ins which import project meta-data (like entity definitions, mappings and relational model data) from an external source into the loaded project. In v3.1, an importer plug-in for importing project elements from existing LLBLGen Pro v3.x project files has been included. You can use this importer to create source projects from which you import parts of models to build your actual project with. Model-only relationships. In v3.1, relationships of the type 1:1, m:1 and 1:n can be marked as model-only. A model-only relationship isn't required to have a backing foreign key constraint in the relational model data. They're ideal for projects which have to work with relational databases where changes can't always be made or some relationships can't be added to (e.g. the ones which are important for the entity model, but are not allowed to be added to the relational model for some reason). Custom field ordering. Although fields in an entity definition don't really have an ordering, it can be important for some situations to have the entity fields in a given order, e.g. when you use compound primary keys. Field ordering can be defined using a pop-up dialog which can be opened through various ways, e.g. inside the project explorer, model view and entity editor. It can also be set automatically during refreshes based on new settings. Command line relational model data refresher tool, CliRefresher.exe. The command line refresh tool shipped with v2.6 is now available for v3.1 as well Navigation enhancements in various designer elements. It's now easier to find elements like entities, typed views etc. in the project explorer from editors, to navigate to related entities in the project explorer by right clicking a relationship, navigate to the super-type in the project explorer when right-clicking an entity and navigate to the sub-type in the project explorer when right-clicking a sub-type node in the project explorer. Minor visual enhancements / tweaks LLBLGen Pro Runtime Framework Entity creation is now up to 30% faster and takes 5% less memory. Creating an entity object has been optimized further by tweaks inside the framework to make instantiating an entity object up to 30% faster. It now also takes up to 5% less memory than in v3.0 Prefetch Path node merging is now up to 20-25% faster. Setting entity references required the creation of a new relationship object. As this relationship object is always used internally it could be cached (as it's used for syncing only). This increases performance by 20-25% in the merging functionality. Entity fetches are now up to 20% faster. A large number of tweaks have been applied to make entity fetches up to 20% faster than in v3.0. Full WCF RIA support. It's now possible to use your LLBLGen Pro runtime framework powered domain layer in a WCF RIA application using the VS.NET tools for WCF RIA services. WCF RIA services is a Microsoft technology for .NET 4 and typically used within silverlight applications. SQL Server DQE compatibility level is now per instance. (Usable in Adapter). It's now possible to set the compatibility level of the SQL Server Dynamic Query Engine (DQE) per instance of the DQE instead of the global setting it was before. The global setting is still available and is used as the default value for the compatibility level per-instance. You can use this to switch between CE Desktop and normal SQL Server compatibility per DataAccessAdapter instance. Support for COUNT_BIG aggregate function (SQL Server specific). The aggregate function COUNT_BIG has been added to the list of available aggregate functions to be used in the framework. Minor changes / tweaks I'm especially pleased with the import system, as that makes working with entity models a lot easier. The import system lets you import from another LLBLGen Pro v3 project any entity definition, mapping and / or meta-data like table definitions. This way you can build repository projects where you store model fragments, e.g. the building blocks for a customer-order system, a user credential model etc., any model you can think of. In most projects, you'll recognize that some parts of your new model look familiar. In these cases it would have been easier if you would have been able to import these parts from projects you had pre-created. With LLBLGen Pro v3.1 you can. For example, say you have an Oracle schema called CRM which contains the bread 'n' butter customer-order-product kind of model. You create an entity model from that schema and save it in a project file. Now you start working on another project for another customer and you have to use SQL Server. You also start using model-first development, so develop the entity model from scratch as there's no existing database. As this customer also requires some CRM like entity model, you import the entities from your saved Oracle project into this new SQL Server targeting project. Because you don't work with Oracle this time, you don't import the relational meta-data, just the entities, their relationships and possibly their inheritance hierarchies, if any. As they're now entities in your project you can change them a bit to match the new customer's requirements. This can save you a lot of time, because you can re-use pre-fab model fragments for new projects. In the example above there are no tables yet (as you work model first) so using the forward mapping capabilities of LLBLGen Pro v3 creates the tables, PK constraints, Unique Constraints and FK constraints for you. This way you can build a nice repository of model fragments which you can re-use in new projects.

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  • Life Technologies: Making Life Easier to Manage

    - by Michael Snow
    12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} When we’re thinking about customer engagement, we’re acutely aware of all the forces at play competing for our customer’s attention. Solutions that make life easier for our customers draw attention to themselves. We tend to engage more when there is a distinct benefit and we can take a deep breath and accept that there is hope in the world and everything isn’t designed to frustrate us and make our lives miserable. (sigh…) When products are designed to automate processes that were consuming hours of our time with no relief in sight, they deserve to be recognized. One of our recent Oracle Fusion Middleware Innovation Award Winners in the WebCenter category, Life Technologies, has recently posted a video promoting their “award winning” solution. The Oracle Innovation Awards are part of the overall Oracle Excellence awards given to customers for innovation with Oracle products. More info here. Their award nomination included this description: Life Technologies delivered the My Life Service Portal as part of a larger Digital Hub strategy. This Portal is the first of its kind in the biotechnology service providing industry. The Portal provides access to Life Technologies cloud based service monitoring system where all customer deployed instruments can be remotely monitored and proactively repaired. The portal provides alerts from these cloud based monitoring services directly to the customer and to Life Technologies Field Engineers. The Portal provides insight into the instruments and services customers purchased for the purpose of analyzing and anticipating future customer needs and creating targeted sales and service programs. This portal not only provides benefits for Life Technologies internal sales and service teams but provides customers a central place to track all pertinent instrument information including: instrument service history instrument status and previous activities instrument performance analytics planned service visits warranty/contract information discussion forums social networks for lab management and collaboration alerts and notifications on all of the above team scheduling for instrument usage promote optional reagents required to keep instruments performing From their website The Life Technologies Instruments & Services Portal Helps You Save Time and Gain Peace of Mind Introducing the new, award-winning, free online tool that enables easier management of your instrument use and care, faster response to requests for service or service quotes, and instant sharing of key instrument and service information with your colleagues. Now – this unto itself is obviously beneficial for their customers who were previously burdened with having to do all of these tasks separately, manually and inconsistently by nature. Now – all in one place and free to their customers – a portal that ties it all together. They now have built the platform to give their customers yet another reason to do business with them – Their headline on their product page says it all: “Life is now easier to manage - All your instrument use and care in one place – the no-cost, no-hassle Instruments and Services Portal.” Of course – it’s very convenient that the company name includes “Life” and now can also promote to their clients and prospects that doing business with them is easy and their sophisticated lab equipment is easy to manage. In an industry full of PhD’s – “Easy” isn’t usually the first word that comes to mind, but Life Technologies has now tied the word to their brand in a very eloquent way. Between our work lives and family or personal lives, getting any mono-focused minutes of dedicated attention has become such a rare occurrence in our current era of multi-tasking that those moments of focus are highly prized. So – when something is done really well – so well that it becomes captivating and urges sharing impulses – I take notice and dig deeper and most of the time I discover other gems not so hidden below the surface. And then I share with those I know would enjoy and understand. In the spirit of full disclosure, I must admit here that the first person I shared the videos below with was my daughter. She’s in her senior year of high school in the midst of her college search. She’s passionate about her academics and has already decided that she wants to study Neuroscience in college and like her mother will be in for the long haul to a PhD eventually. In a summer science program at Smith College 2 summers ago – she sent the family famous text to me – “I just dissected a sheep’s brain – wicked cool!” – This was followed by an equally memorable text this past summer in a research mentorship in Neuroscience at UConn – “Just sliced up some rat brain. Reminded me of a deli slicer at the supermarket… sorry I forgot to call last night…” So… needless to say – I knew I had an audience that would enjoy and understand these videos below and are now being shared among her science classmates and faculty. And evidently - so does Life Technologies! They’ve done a great job on these making them fun and something that will easily be shared among their customers social networks. They’ve created a neuro-archetypal character, “Ph.Diddy” and know that their world of clients in academics, research, and other institutions would understand and enjoy the “edutainment” value in this series of videos on their YouTube channel that pokes fun at the stereotypes while also promoting their products at the same time. They use their Facebook page for additional engagement with their clients and as another venue to promote these videos. Enjoy this one as well! More to be found here: http://www.youtube.com/lifetechnologies Stay tuned to this Oracle WebCenter blog channel. Tomorrow we'll be taking a look at another winner of the Innovation Awards, LADWP - helping to keep the citizens of Los Angeles engaged with their Water and Power provider.

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  • Five Ways Enterprise 2.0 Can Transform Your Business - Q&A from the Webcast

    - by [email protected]
    A few weeks ago, Vince Casarez and I presented with KMWorld on the Five Ways Enterprise 2.0 Can Transform Your Business. It was an enjoyable, interactive webcast in which Vince and I discussed the ways Enterprise 2.0 can transform your business and more importantly, highlighted key customer examples of how to do so. If you missed the webcast, you can catch a replay here. We had a lot of audience participation in some of the polls we conducted and in the Q&A session. We weren't able to address all of the questions during the broadcast, so we attempted to answer them here: Q: Which area within your firm focuses on Web 2.0? Meaning, do you find new departments developing just to manage the web 2.0 (Twitter, Facebook, etc.) user experience or are you structuring current departments? A: There are three distinct efforts within Oracle. The first is around delivery of these Web 2.0 services for enterprise deployments. This is the focus of the WebCenter team. The second effort is injecting these Web 2.0 services into use cases that drive the different enterprise applications. This effort is focused on how to manage these external services and bring them into a cohesive flow for marketing programs, customer care, and purchasing. The third effort is how we consume these services internally to enhance Oracle's business delivery. It leverages the technologies and use cases of the first two but also pushes the envelope with regards to future directions of these other two areas. Q: In a business, Web 2.0 is mostly like action logs. How can we leverage the official process practice versus the logs of a recent action? Example: a system configuration modified last night on a call out versus the official practice that everybody would use in the morning.A: The key thing to remember is that most Web 2.0 actions / activity streams today are based on collaboration and communication type actions. At least with public social sites like Facebook and Twitter. What we're delivering as part of the WebCenter Suite are not just these types of activities but also enterprise application activities. These enterprise application activities come from different application modules: purchasing, HR, order entry, sales opportunity, etc. The actions within these systems are normally tied to a business object or process: purchase order/customer, employee or department, customer and supplier, customer and product, respectively. Therefore, the activities or "logs" as you name them are able to be "typed" so that as a viewer, you can filter or decide to see only certain types of information. In your example, you could have a view that only showed you recent "configuration" changes and this could be right next to a view that showed off the items to be watched every morning. Q: It's great to hear about customers using the software but is there any plan for future webinars to show what the products/installs look like? That would be very helpful.A: We don't have a webinar planned to show off the install process. However, we have a viewlet that's posted on Oracle Technology Network. You can see it here:http://www.oracle.com/technetwork/testcontent/wcs-install-098014.htmlAnd we've got excellent documentation that walks you through the steps here:http://download.oracle.com/docs/cd/E14571_01/install.1111/e12001/install.htmAnd there's a whole set of demos and examples of what WebCenter can do at this URL:http://www.oracle.com/technetwork/middleware/webcenter/release11-demos-097468.html Q: How do you anticipate managing metadata across the enterprise to make content findable?A: We need to first make sure we are all talking about the same thing when we use a word like "metadata". Here's why...  For a developer, metadata means information that describes key elements of the portal or application and what the portal or application can do. For content systems, metadata means key terms that provide a taxonomy or folksonomy about the information that is being indexed, ordered, and managed. For business intelligence systems, metadata means key terms that provide labels to groups of data that most non-mathematicians need to understand. And for SOA, metadata means labels for parts of the processes that business owners should understand that connect development terminology. There are also additional requirements for metadata to be available to the team building these new solutions as well as requirements to make this metadata available to the running system. These requirements are often separated by "design time" and "run time" respectively. So clearly, a general goal of managing metadata across the enterprise is very challenging. We've invested a huge amount of resources around Oracle Metadata Services (MDS) to be able to provide a more generic system for all of these elements. No other vendor has anything like this technology foundation in their products. This provides a huge benefit to our customers as they will now be able to find content, processes, people, and information from a common set of search interfaces with consistent enterprise wide results. Q: Can you give your definition of terms as to document and content, please?A: Content applies to a broad category of information from Word documents, presentations and reports through attachments to invoices and/or purchase orders. Content is essentially any type of digital asset including images, video, and voice. A document is just one type of content. Q: Do you have special integration tools to realize an interaction between UCM and WebCenter Spaces/Services?A: Yes, we've dedicated a whole team of engineers to exploit the key features of Oracle UCM within WebCenter.  While ensuring that WebCenter can connect to other non-Oracle systems, we've made sure that with the combined set of Oracle technology, no other solution can match the combined power and integration.  This is part of the Oracle Fusion Middleware strategy which is to provide best in class capabilities for Content and Portals.  When combined together, the synergy between the two products enables users to quickly add capabilities when they are needed.  For example, simple document sharing is part of the combined product offering, but if legal discovery or archiving is required, Oracle UCM product includes these capabilities that can be quickly added.  There's no need to move content around or add another system to support this, it's just a feature that gets turned on within Oracle UCM. Q: All customers have some interaction with their applications and have many older versions, how do you see some of these new Enterprise 2.0 capabilities adding value to existing enterprise application deployments?A: Just as Service Oriented Architectures allowed for connecting the processes of different applications systems to work together, there's a need for a similar approach with regards to these enterprise 2.0 capabilities. Oracle WebCenter is built on a core architecture that allows for SOA of these Enterprise 2.0 services so that one set of scalable services can be used and integrated directly into any type of application. In this way, users can get immediate value out of the Enterprise 2.0 capabilities without having to wait for the next major release or upgrade. These centrally managed WebCenter services expose a set of standard interfaces that make it extremely easy to add them into existing applications no matter what technology the application has been implemented. Q: We've heard about Oracle Next Generation applications called "Fusion Applications", can you tell me how all this works together?A: Oracle WebCenter powers the core collaboration and social computing services found within Fusion Applications. It is the core user experience technology for how all the application screens have been implemented. And the core concept of task flows allows for all the Fusion Applications modules to be adaptable and composable by business users and IT without needing to be a professional developer. Oracle WebCenter is at the heart of the new Fusion Applications. In addition, the same patterns and technologies are now being added to the existing applications including JD Edwards, Siebel, Peoplesoft, and eBusiness Suite. The core technology enables all these customers to have a much smoother upgrade path to Fusion Applications. They get immediate benefits of injecting new user interactions into their existing applications without having to completely move to Fusion Applications. And then when the time comes, their users will already be well versed in how the new capabilities work. Q: Does any of this work with non Oracle software? Other databases? Other application servers? etc.A: We have made sure that Oracle WebCenter delivers the broadest set of development choices so that no matter what technology you developers are using, WebCenter capabilities can be quickly and easily added to the site or application. In addition, we have certified Oracle WebCenter to run against non-Oracle databases like DB2 and SQLServer. We have stated plans for certification against MySQL as well. Later in CY 2011, Oracle will provide certification on non-Oracle application servers such as WebSphere and JBoss. Q: How do we balance User and IT requirements in regards to Enterprise 2.0 technologies?A: Wrong decisions are often made because employee knowledge is not tapped efficiently and opportunities to innovate are often missed because the right people do not work together. Collaboration amongst workers in the right business context is critical for success. While standalone Enterprise 2.0 technologies can improve collaboration for collaboration's sake, using social collaboration tools in the context of business applications and processes will improve business responsiveness and lead companies to a more competitive position. As these systems become more mission critical it is essential that they maintain the highest level of performance and availability while scaling to support larger communities. Q: What are the ways in which Enterprise 2.0 can improve business responsiveness?A: With a wide range of Enterprise 2.0 tools in the marketplace, CIOs need to deploy solutions that will meet the requirements from users as well as address the requirements from IT. Workers want a next-generation user experience that is personalized and aggregates their daily tools and tasks, while IT needs to ensure the solution is secure, scalable, flexible, reliable and easily integrated with existing systems. An open and integrated approach to deploying portals, content management, and collaboration can enhance your business by addressing both the needs of knowledge workers for better information and the IT mandate to conserve resources by simplifying, consolidating and centralizing infrastructure and administration.  

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  • DRY and SRP

    - by Timothy Klenke
    Originally posted on: http://geekswithblogs.net/TimothyK/archive/2014/06/11/dry-and-srp.aspxKent Beck’s XP Simplicity Rules (aka Four Rules of Simple Design) are a prioritized list of rules that when applied to your code generally yield a great design.  As you’ll see from the above link the list has slightly evolved over time.  I find today they are usually listed as: All Tests Pass Don’t Repeat Yourself (DRY) Express Intent Minimalistic These are prioritized.  If your code doesn’t work (rule 1) then everything else is forfeit.  Go back to rule one and get the code working before worrying about anything else. Over the years the community have debated whether the priority of rules 2 and 3 should be reversed.  Some say a little duplication in the code is OK as long as it helps express intent.  I’ve debated it myself.  This recent post got me thinking about this again, hence this post.   I don’t think it is fair to compare “Expressing Intent” against “DRY”.  This is a comparison of apples to oranges.  “Expressing Intent” is a principal of code quality.  “Repeating Yourself” is a code smell.  A code smell is merely an indicator that there might be something wrong with the code.  It takes further investigation to determine if a violation of an underlying principal of code quality has actually occurred. For example “using nouns for method names”, “using verbs for property names”, or “using Booleans for parameters” are all code smells that indicate that code probably isn’t doing a good job at expressing intent.  They are usually very good indicators.  But what principle is the code smell of Duplication pointing to and how good of an indicator is it? Duplication in the code base is bad for a couple reasons.  If you need to make a change and that needs to be made in a number of locations it is difficult to know if you have caught all of them.  This can lead to bugs if/when one of those locations is overlooked.  By refactoring the code to remove all duplication there will be left with only one place to change, thereby eliminating this problem. With most projects the code becomes the single source of truth for a project.  If a production code base is inconsistent with a five year old requirements or design document the production code that people are currently living with is usually declared as the current reality (or truth).  Requirement or design documents at this age in a project life cycle are usually of little value. Although comparing production code to external documentation is usually straight forward, duplication within the code base muddles this declaration of truth.  When code is duplicated small discrepancies will creep in between the two copies over time.  The question then becomes which copy is correct?  As different factions debate how the software should work, trust in the software and the team behind it erodes. The code smell of Duplication points to a violation of the “Single Source of Truth” principle.  Let me define that as: A stakeholder’s requirement for a software change should never cause more than one class to change. Violation of the Single Source of Truth principle will always result in duplication in the code.  However, the inverse is not always true.  Duplication in the code does not necessarily indicate that there is a violation of the Single Source of Truth principle. To illustrate this, let’s look at a retail system where the system will (1) send a transaction to a bank and (2) print a receipt for the customer.  Although these are two separate features of the system, they are closely related.  The reason for printing the receipt is usually to provide an audit trail back to the bank transaction.  Both features use the same data:  amount charged, account number, transaction date, customer name, retail store name, and etcetera.  Because both features use much of the same data, there is likely to be a lot of duplication between them.  This duplication can be removed by making both features use the same data access layer. Then start coming the divergent requirements.  The receipt stakeholder wants a change so that the account number has the last few digits masked out to protect the customer’s privacy.  That can be solve with a small IF statement whilst still eliminating all duplication in the system.  Then the bank wants to take a picture of the customer as well as capture their signature and/or PIN number for enhanced security.  Then the receipt owner wants to pull data from a completely different system to report the customer’s loyalty program point total. After a while you realize that the two stakeholders have somewhat similar, but ultimately different responsibilities.  They have their own reasons for pulling the data access layer in different directions.  Then it dawns on you, the Single Responsibility Principle: There should never be more than one reason for a class to change. In this example we have two stakeholders giving two separate reasons for the data access class to change.  It is clear violation of the Single Responsibility Principle.  That’s a problem because it can often lead the project owner pitting the two stakeholders against each other in a vein attempt to get them to work out a mutual single source of truth.  But that doesn’t exist.  There are two completely valid truths that the developers need to support.  How is this to be supported and honour the Single Responsibility Principle?  The solution is to duplicate the data access layer and let each stakeholder control their own copy. The Single Source of Truth and Single Responsibility Principles are very closely related.  SST tells you when to remove duplication; SRP tells you when to introduce it.  They may seem to be fighting each other, but really they are not.  The key is to clearly identify the different responsibilities (or sources of truth) over a system.  Sometimes there is a single person with that responsibility, other times there are many.  This can be especially difficult if the same person has dual responsibilities.  They might not even realize they are wearing multiple hats. In my opinion Single Source of Truth should be listed as the second rule of simple design with Express Intent at number three.  Investigation of the DRY code smell should yield to the proper application SST, without violating SRP.  When necessary leave duplication in the system and let the class names express the different people that are responsible for controlling them.  Knowing all the people with responsibilities over a system is the higher priority because you’ll need to know this before you can express it.  Although it may be a code smell when there is duplication in the code, it does not necessarily mean that the coder has chosen to be expressive over DRY or that the code is bad.

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  • Introducing Data Annotations Extensions

    - by srkirkland
    Validation of user input is integral to building a modern web application, and ASP.NET MVC offers us a way to enforce business rules on both the client and server using Model Validation.  The recent release of ASP.NET MVC 3 has improved these offerings on the client side by introducing an unobtrusive validation library built on top of jquery.validation.  Out of the box MVC comes with support for Data Annotations (that is, System.ComponentModel.DataAnnotations) and can be extended to support other frameworks.  Data Annotations Validation is becoming more popular and is being baked in to many other Microsoft offerings, including Entity Framework, though with MVC it only contains four validators: Range, Required, StringLength and Regular Expression.  The Data Annotations Extensions project attempts to augment these validators with additional attributes while maintaining the clean integration Data Annotations provides. A Quick Word About Data Annotations Extensions The Data Annotations Extensions project can be found at http://dataannotationsextensions.org/, and currently provides 11 additional validation attributes (ex: Email, EqualTo, Min/Max) on top of Data Annotations’ original 4.  You can find a current list of the validation attributes on the afore mentioned website. The core library provides server-side validation attributes that can be used in any .NET 4.0 project (no MVC dependency). There is also an easily pluggable client-side validation library which can be used in ASP.NET MVC 3 projects using unobtrusive jquery validation (only MVC3 included javascript files are required). On to the Preview Let’s say you had the following “Customer” domain model (or view model, depending on your project structure) in an MVC 3 project: public class Customer { public string Email { get; set; } public int Age { get; set; } public string ProfilePictureLocation { get; set; } } .csharpcode, .csharpcode pre { font-size: small; color: black; font-family: consolas, "Courier New", courier, monospace; background-color: #ffffff; /*white-space: pre;*/ } .csharpcode pre { margin: 0em; } .csharpcode .rem { color: #008000; } .csharpcode .kwrd { color: #0000ff; } .csharpcode .str { color: #006080; } .csharpcode .op { color: #0000c0; } .csharpcode .preproc { color: #cc6633; } .csharpcode .asp { background-color: #ffff00; } .csharpcode .html { color: #800000; } .csharpcode .attr { color: #ff0000; } .csharpcode .alt { background-color: #f4f4f4; width: 100%; margin: 0em; } .csharpcode .lnum { color: #606060; } When it comes time to create/edit this Customer, you will probably have a CustomerController and a simple form that just uses one of the Html.EditorFor() methods that the ASP.NET MVC tooling generates for you (or you can write yourself).  It should look something like this: With no validation, the customer can enter nonsense for an email address, and then can even report their age as a negative number!  With the built-in Data Annotations validation, I could do a bit better by adding a Range to the age, adding a RegularExpression for email (yuck!), and adding some required attributes.  However, I’d still be able to report my age as 10.75 years old, and my profile picture could still be any string.  Let’s use Data Annotations along with this project, Data Annotations Extensions, and see what we can get: public class Customer { [Email] [Required] public string Email { get; set; }   [Integer] [Min(1, ErrorMessage="Unless you are benjamin button you are lying.")] [Required] public int Age { get; set; }   [FileExtensions("png|jpg|jpeg|gif")] public string ProfilePictureLocation { get; set; } } .csharpcode, .csharpcode pre { font-size: small; color: black; font-family: consolas, "Courier New", courier, monospace; background-color: #ffffff; /*white-space: pre;*/ } .csharpcode pre { margin: 0em; } .csharpcode .rem { color: #008000; } .csharpcode .kwrd { color: #0000ff; } .csharpcode .str { color: #006080; } .csharpcode .op { color: #0000c0; } .csharpcode .preproc { color: #cc6633; } .csharpcode .asp { background-color: #ffff00; } .csharpcode .html { color: #800000; } .csharpcode .attr { color: #ff0000; } .csharpcode .alt { background-color: #f4f4f4; width: 100%; margin: 0em; } .csharpcode .lnum { color: #606060; } Now let’s try to put in some invalid values and see what happens: That is very nice validation, all done on the client side (will also be validated on the server).  Also, the Customer class validation attributes are very easy to read and understand. Another bonus: Since Data Annotations Extensions can integrate with MVC 3’s unobtrusive validation, no additional scripts are required! Now that we’ve seen our target, let’s take a look at how to get there within a new MVC 3 project. Adding Data Annotations Extensions To Your Project First we will File->New Project and create an ASP.NET MVC 3 project.  I am going to use Razor for these examples, but any view engine can be used in practice.  Now go into the NuGet Extension Manager (right click on references and select add Library Package Reference) and search for “DataAnnotationsExtensions.”  You should see the following two packages: The first package is for server-side validation scenarios, but since we are using MVC 3 and would like comprehensive sever and client validation support, click on the DataAnnotationsExtensions.MVC3 project and then click Install.  This will install the Data Annotations Extensions server and client validation DLLs along with David Ebbo’s web activator (which enables the validation attributes to be registered with MVC 3). Now that Data Annotations Extensions is installed you have all you need to start doing advanced model validation.  If you are already using Data Annotations in your project, just making use of the additional validation attributes will provide client and server validation automatically.  However, assuming you are starting with a blank project I’ll walk you through setting up a controller and model to test with. Creating Your Model In the Models folder, create a new User.cs file with a User class that you can use as a model.  To start with, I’ll use the following class: public class User { public string Email { get; set; } public string Password { get; set; } public string PasswordConfirm { get; set; } public string HomePage { get; set; } public int Age { get; set; } } Next, create a simple controller with at least a Create method, and then a matching Create view (note, you can do all of this via the MVC built-in tooling).  Your files will look something like this: UserController.cs: public class UserController : Controller { public ActionResult Create() { return View(new User()); }   [HttpPost] public ActionResult Create(User user) { if (!ModelState.IsValid) { return View(user); }   return Content("User valid!"); } } .csharpcode, .csharpcode pre { font-size: small; color: black; font-family: consolas, "Courier New", courier, monospace; background-color: #ffffff; /*white-space: pre;*/ } .csharpcode pre { margin: 0em; } .csharpcode .rem { color: #008000; } .csharpcode .kwrd { color: #0000ff; } .csharpcode .str { color: #006080; } .csharpcode .op { color: #0000c0; } .csharpcode .preproc { color: #cc6633; } .csharpcode .asp { background-color: #ffff00; } .csharpcode .html { color: #800000; } .csharpcode .attr { color: #ff0000; } .csharpcode .alt { background-color: #f4f4f4; width: 100%; margin: 0em; } .csharpcode .lnum { color: #606060; } Create.cshtml: @model NuGetValidationTester.Models.User   @{ ViewBag.Title = "Create"; }   <h2>Create</h2>   <script src="@Url.Content("~/Scripts/jquery.validate.min.js")" type="text/javascript"></script> <script src="@Url.Content("~/Scripts/jquery.validate.unobtrusive.min.js")" type="text/javascript"></script>   @using (Html.BeginForm()) { @Html.ValidationSummary(true) <fieldset> <legend>User</legend> @Html.EditorForModel() <p> <input type="submit" value="Create" /> </p> </fieldset> } .csharpcode, .csharpcode pre { font-size: small; color: black; font-family: consolas, "Courier New", courier, monospace; background-color: #ffffff; /*white-space: pre;*/ } .csharpcode pre { margin: 0em; } .csharpcode .rem { color: #008000; } .csharpcode .kwrd { color: #0000ff; } .csharpcode .str { color: #006080; } .csharpcode .op { color: #0000c0; } .csharpcode .preproc { color: #cc6633; } .csharpcode .asp { background-color: #ffff00; } .csharpcode .html { color: #800000; } .csharpcode .attr { color: #ff0000; } .csharpcode .alt { background-color: #f4f4f4; width: 100%; margin: 0em; } .csharpcode .lnum { color: #606060; } In the Create.cshtml view, note that we are referencing jquery validation and jquery unobtrusive (jquery is referenced in the layout page).  These MVC 3 included scripts are the only ones you need to enjoy both the basic Data Annotations validation as well as the validation additions available in Data Annotations Extensions.  These references are added by default when you use the MVC 3 “Add View” dialog on a modification template type. Now when we go to /User/Create we should see a form for editing a User Since we haven’t yet added any validation attributes, this form is valid as shown (including no password, email and an age of 0).  With the built-in Data Annotations attributes we can make some of the fields required, and we could use a range validator of maybe 1 to 110 on Age (of course we don’t want to leave out supercentenarians) but let’s go further and validate our input comprehensively using Data Annotations Extensions.  The new and improved User.cs model class. { [Required] [Email] public string Email { get; set; }   [Required] public string Password { get; set; }   [Required] [EqualTo("Password")] public string PasswordConfirm { get; set; }   [Url] public string HomePage { get; set; }   [Integer] [Min(1)] public int Age { get; set; } } .csharpcode, .csharpcode pre { font-size: small; color: black; font-family: consolas, "Courier New", courier, monospace; background-color: #ffffff; /*white-space: pre;*/ } .csharpcode pre { margin: 0em; } .csharpcode .rem { color: #008000; } .csharpcode .kwrd { color: #0000ff; } .csharpcode .str { color: #006080; } .csharpcode .op { color: #0000c0; } .csharpcode .preproc { color: #cc6633; } .csharpcode .asp { background-color: #ffff00; } .csharpcode .html { color: #800000; } .csharpcode .attr { color: #ff0000; } .csharpcode .alt { background-color: #f4f4f4; width: 100%; margin: 0em; } .csharpcode .lnum { color: #606060; } Now let’s re-run our form and try to use some invalid values: All of the validation errors you see above occurred on the client, without ever even hitting submit.  The validation is also checked on the server, which is a good practice since client validation is easily bypassed. That’s all you need to do to start a new project and include Data Annotations Extensions, and of course you can integrate it into an existing project just as easily. Nitpickers Corner ASP.NET MVC 3 futures defines four new data annotations attributes which this project has as well: CreditCard, Email, Url and EqualTo.  Unfortunately referencing MVC 3 futures necessitates taking an dependency on MVC 3 in your model layer, which may be unadvisable in a multi-tiered project.  Data Annotations Extensions keeps the server and client side libraries separate so using the project’s validation attributes don’t require you to take any additional dependencies in your model layer which still allowing for the rich client validation experience if you are using MVC 3. Custom Error Message and Globalization: Since the Data Annotations Extensions are build on top of Data Annotations, you have the ability to define your own static error messages and even to use resource files for very customizable error messages. Available Validators: Please see the project site at http://dataannotationsextensions.org/ for an up-to-date list of the new validators included in this project.  As of this post, the following validators are available: CreditCard Date Digits Email EqualTo FileExtensions Integer Max Min Numeric Url Conclusion Hopefully I’ve illustrated how easy it is to add server and client validation to your MVC 3 projects, and how to easily you can extend the available validation options to meet real world needs. The Data Annotations Extensions project is fully open source under the BSD license.  Any feedback would be greatly appreciated.  More information than you require, along with links to the source code, is available at http://dataannotationsextensions.org/. Enjoy!

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  • The Incremental Architect&acute;s Napkin - #2 - Balancing the forces

    - by Ralf Westphal
    Originally posted on: http://geekswithblogs.net/theArchitectsNapkin/archive/2014/06/02/the-incremental-architectacutes-napkin---2---balancing-the-forces.aspxCategorizing requirements is the prerequisite for ecconomic architectural decisions. Not all requirements are created equal. However, to truely understand and describe the requirement forces pulling on software development, I think further examination of the requirements aspects is varranted. Aspects of Functionality There are two sides to Functionality requirements. It´s about what a software should do. I call that the Operations it implements. Operations are defined by expressions and control structures or calls to frameworks of some sort, i.e. (business) logic statements. Operations calculate, transform, aggregate, validate, send, receive, load, store etc. Operations are about behavior; they take input and produce output by considering state. I´m not using the term “function” here, because functions - or methods or sub-programs - are not necessary to implement Operations. Functions belong to a different sub-aspect of requirements (see below). Operations alone are not enough, though, to make a customer happy with regard to his/her Functionality requirements. Only correctly implemented Operations provide full value. This should make clear, why testing is so important. And not just manual tests during development of some operational feature, but automated tests. Because only automated tests scale when over time the number of operations increases. Without automated tests there is no guarantee formerly correct operations are still correct after more got added. To retest all previous operations manually is infeasible. So whoever relies just on manual tests is not really balancing the two forces Operations and Correctness. With manual tests more weight is put on the side of the scale of Operations. That might be ok for a short period of time - but in the long run it will bite you. You need to plan for Correctness in the long run from the first day of your project on. Aspects of Quality As important as Functionality is, it´s not the driver for software development. No software has ever been written to just implement some operation in code. We don´t need computers just to do something. All computers can do with software we can do without them. Well, at least given enough time and resources. We could calculate the most complex formulas without computers. We could do auctions with millions of people without computers. The only reason we want computers to help us with this and a million other Operations is… We don´t want to wait for the results very long. Or we want less errors. Or we want easier accessability to complicated solutions. So the main reason for customers to buy/order software is some Quality. They want some Functionality with a higher Quality (e.g. performance, scalability, usability, security…) than without the software. But Qualities come in at least two flavors: Most important are Primary Qualities. That´s the Qualities software truely is written for. Take an online auction website for example. Its Primary Qualities are performance, scalability, and usability, I´d say. Auctions should come within reach of millions of people; setting up an auction should be very easy; finding a suitable auction and bidding on it should be as fast as possible. Only if those Qualities have been implemented does security become relevant. A secure auction website is important - but not as important as a fast auction website. Nobody would want to use the most secure auction website if it was unbearably slow. But there would be people willing to use the fastest auction website even it was lacking security. That´s why security - with regard to online auction software - is not a Primary Quality, but just a Secondary Quality. It´s a supporting quality, so to speak. It does not deliver value by itself. With a password manager software this might be different. There security might be a Primary Quality. Please get me right: I don´t want to denigrate any Quality. There´s a long list of non-functional requirements at Wikipedia. They are all created equal - but that does not mean they are equally important for all software projects. When confronted with Quality requirements check with the customer which are primary and which are secondary. That will help to make good economical decisions when in a crunch. Resources are always limited - but requirements are a bottomless ocean. Aspects of Security of Investment Functionality and Quality are traditionally the requirement aspects cared for most - by customers and developers alike. Even today, when pressure rises in a project, tunnel vision will focus on them. Any measures to create and hold up Security of Investment (SoI) will be out of the window pretty quickly. Resistance to customers and/or management is futile. As long as SoI is not placed on equal footing with Functionality and Quality it´s bound to suffer under pressure. To look closer at what SoI means will help to become more conscious about it and make customers and management aware of the risks of neglecting it. SoI to me has two facets: Production Efficiency (PE) is about speed of delivering value. Customers like short response times. Short response times mean less money spent. So whatever makes software development faster supports this requirement. This must not lead to duct tape programming and banging out features by the dozen, though. Because customers don´t just want Operations and Quality, but also Correctness. So if Correctness gets compromised by focussing too much on Production Efficiency it will fire back. Customers want PE not just today, but over the whole course of a software´s lifecycle. That means, it´s not just about coding speed, but equally about code quality. If code quality leads to rework the PE is on an unsatisfactory level. Also if code production leads to waste it´s unsatisfactory. Because the effort which went into waste could have been used to produce value. Rework and waste cost money. Rework and waste abound, however, as long as PE is not addressed explicitly with management and customers. Thanks to the Agile and Lean movements that´s increasingly the case. Nevertheless more could and should be done in many teams. Each and every developer should keep in mind that Production Efficiency is as important to the customer as Functionality and Quality - whether he/she states it or not. Making software development more efficient is important - but still sooner or later even agile projects are going to hit a glas ceiling. At least as long as they neglect the second SoI facet: Evolvability. Delivering correct high quality functionality in short cycles today is good. But not just any software structure will allow this to happen for an indefinite amount of time.[1] The less explicitly software was designed the sooner it´s going to get stuck. Big ball of mud, monolith, brownfield, legacy code, technical debt… there are many names for software structures that have lost the ability to evolve, to be easily changed to accomodate new requirements. An evolvable code base is the opposite of a brownfield. It´s code which can be easily understood (by developers with sufficient domain expertise) and then easily changed to accomodate new requirements. Ideally the costs of adding feature X to an evolvable code base is independent of when it is requested - or at least the costs should only increase linearly, not exponentially.[2] Clean Code, Agile Architecture, and even traditional Software Engineering are concerned with Evolvability. However, it seems no systematic way of achieving it has been layed out yet. TDD + SOLID help - but still… When I look at the design ability reality in teams I see much room for improvement. As stated previously, SoI - or to be more precise: Evolvability - can hardly be measured. Plus the customer rarely states an explicit expectation with regard to it. That´s why I think, special care must be taken to not neglect it. Postponing it to some large refactorings should not be an option. Rather Evolvability needs to be a core concern for every single developer day. This should not mean Evolvability is more important than any of the other requirement aspects. But neither is it less important. That´s why more effort needs to be invested into it, to bring it on par with the other aspects, which usually are much more in focus. In closing As you see, requirements are of quite different kinds. To not take that into account will make it harder to understand the customer, and to make economic decisions. Those sub-aspects of requirements are forces pulling in different directions. To improve performance might have an impact on Evolvability. To increase Production Efficiency might have an impact on security etc. No requirement aspect should go unchecked when deciding how to allocate resources. Balancing should be explicit. And it should be possible to trace back each decision to a requirement. Why is there a null-check on parameters at the start of the method? Why are there 5000 LOC in this method? Why are there interfaces on those classes? Why is this functionality running on the threadpool? Why is this function defined on that class? Why is this class depending on three other classes? These and a thousand more questions are not to mean anything should be different in a code base. But it´s important to know the reason behind all of these decisions. Because not knowing the reason possibly means waste and having decided suboptimally. And how do we ensure to balance all requirement aspects? That needs practices and transparency. Practices means doing things a certain way and not another, even though that might be possible. We´re dealing with dangerous tools here. Like a knife is a dangerous tool. Harm can be done if we use our tools in just any way at the whim of the moment. Over the centuries rules and practices have been established how to use knifes. You don´t put them in peoples´ legs just because you´re feeling like it. You hand over a knife with the handle towards the receiver. You might not even be allowed to cut round food like potatos or eggs with it. The same should be the case for dangerous tools like object-orientation, remote communication, threads etc. We need practices to use them in a way so requirements are balanced almost automatically. In addition, to be able to work on software as a team we need transparency. We need means to share our thoughts, to work jointly on mental models. So far our tools are focused on working with code. Testing frameworks, build servers, DI containers, intellisense, refactoring support… That´s all nice and well. I don´t want to miss any of that. But I think it´s not enough. We´re missing mental tools, tools for making thinking and talking about software (independently of code) easier. You might think, enough of such tools already exist like all those UML diagram types or Flow Charts. But then, isn´t it strange, hardly any team is using them to design software? Or is that just due to a lack of education? I don´t think so. It´s a matter value/weight ratio: the current mental tools are too heavy weight compared to the value they deliver. So my conclusion is, we need lightweight tools to really be able to balance requirements. Software development is complex. We need guidance not to forget important aspects. That´s like with flying an airplane. Pilots don´t just jump in and take off for their destination. Yes, there are times when they are “flying by the seats of their pants”, when they are just experts doing thing intuitively. But most of the time they are going through honed practices called checklist. See “The Checklist Manifesto” for very enlightening details on this. Maybe then I should say it like this: We need more checklists for the complex businss of software development.[3] But that´s what software development mostly is about: changing software over an unknown period of time. It needs to be corrected in order to finally provide promised operations. It needs to be enhanced to provide ever more operations and qualities. All this without knowing when it´s going to stop. Probably never - until “maintainability” hits a wall when the technical debt is too large, the brownfield too deep. Software development is not a sprint, is not a marathon, not even an ultra marathon. Because to all this there is a foreseeable end. Software development is like continuously and foreever running… ? And sometimes I dare to think that costs could even decrease over time. Think of it: With each feature a software becomes richer in functionality. So with each additional feature the chance of there being already functionality helping its implementation increases. That should lead to less costs of feature X if it´s requested later than sooner. X requested later could stand on the shoulders of previous features. Alas, reality seems to be far from this despite 20+ years of admonishing developers to think in terms of reusability.[1] ? Please don´t get me wrong: I don´t want to bog down the “art” of software development with heavyweight practices and heaps of rules to follow. The framework we need should be lightweight. It should not stand in the way of delivering value to the customer. It´s purpose is even to make that easier by helping us to focus and decreasing waste and rework. ?

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  • Abstracting functionality

    - by Ralf Westphal
    Originally posted on: http://geekswithblogs.net/theArchitectsNapkin/archive/2014/08/22/abstracting-functionality.aspxWhat is more important than data? Functionality. Yes, I strongly believe we should switch to a functionality over data mindset in programming. Or actually switch back to it. Focus on functionality Functionality once was at the core of software development. Back when algorithms were the first thing you heard about in CS classes. Sure, data structures, too, were important - but always from the point of view of algorithms. (Niklaus Wirth gave one of his books the title “Algorithms + Data Structures” instead of “Data Structures + Algorithms” for a reason.) The reason for the focus on functionality? Firstly, because software was and is about doing stuff. Secondly because sufficient performance was hard to achieve, and only thirdly memory efficiency. But then hardware became more powerful. That gave rise to a new mindset: object orientation. And with it functionality was devalued. Data took over its place as the most important aspect. Now discussions revolved around structures motivated by data relationships. (John Beidler gave his book the title “Data Structures and Algorithms: An Object Oriented Approach” instead of the other way around for a reason.) Sure, this data could be embellished with functionality. But nevertheless functionality was second. When you look at (domain) object models what you mostly find is (domain) data object models. The common object oriented approach is: data aka structure over functionality. This is true even for the most modern modeling approaches like Domain Driven Design. Look at the literature and what you find is recommendations on how to get data structures right: aggregates, entities, value objects. I´m not saying this is what object orientation was invented for. But I´m saying that´s what I happen to see across many teams now some 25 years after object orientation became mainstream through C++, Delphi, and Java. But why should we switch back? Because software development cannot become truly agile with a data focus. The reason for that lies in what customers need first: functionality, behavior, operations. To be clear, that´s not why software is built. The purpose of software is to be more efficient than the alternative. Money mainly is spent to get a certain level of quality (e.g. performance, scalability, security etc.). But without functionality being present, there is nothing to work on the quality of. What customers want is functionality of a certain quality. ASAP. And tomorrow new functionality needs to be added, existing functionality needs to be changed, and quality needs to be increased. No customer ever wanted data or structures. Of course data should be processed. Data is there, data gets generated, transformed, stored. But how the data is structured for this to happen efficiently is of no concern to the customer. Ask a customer (or user) whether she likes the data structured this way or that way. She´ll say, “I don´t care.” But ask a customer (or user) whether he likes the functionality and its quality this way or that way. He´ll say, “I like it” (or “I don´t like it”). Build software incrementally From this very natural focus of customers and users on functionality and its quality follows we should develop software incrementally. That´s what Agility is about. Deliver small increments quickly and often to get frequent feedback. That way less waste is produced, and learning can take place much easier (on the side of the customer as well as on the side of developers). An increment is some added functionality or quality of functionality.[1] So as it turns out, Agility is about functionality over whatever. But software developers’ thinking is still stuck in the object oriented mindset of whatever over functionality. Bummer. I guess that (at least partly) explains why Agility always hits a glass ceiling in projects. It´s a clash of mindsets, of cultures. Driving software development by demanding small increases in functionality runs against thinking about software as growing (data) structures sprinkled with functionality. (Excuse me, if this sounds a bit broad-brush. But you get my point.) The need for abstraction In the end there need to be data structures. Of course. Small and large ones. The phrase functionality over data does not deny that. It´s not functionality instead of data or something. It´s just over, i.e. functionality should be thought of first. It´s a tad more important. It´s what the customer wants. That´s why we need a way to design functionality. Small and large. We need to be able to think about functionality before implementing it. We need to be able to reason about it among team members. We need to be able to communicate our mental models of functionality not just by speaking about them, but also on paper. Otherwise reasoning about it does not scale. We learned thinking about functionality in the small using flow charts, Nassi-Shneiderman diagrams, pseudo code, or UML sequence diagrams. That´s nice and well. But it does not scale. You can use these tools to describe manageable algorithms. But it does not work for the functionality triggered by pressing the “1-Click Order” on an amazon product page for example. There are several reasons for that, I´d say. Firstly, the level of abstraction over code is negligible. It´s essentially non-existent. Drawing a flow chart or writing pseudo code or writing actual code is very, very much alike. All these tools are about control flow like code is.[2] In addition all tools are computationally complete. They are about logic which is expressions and especially control statements. Whatever you code in Java you can fully (!) describe using a flow chart. And then there is no data. They are about control flow and leave out the data altogether. Thus data mostly is assumed to be global. That´s shooting yourself in the foot, as I hope you agree. Even if it´s functionality over data that does not mean “don´t think about data”. Right to the contrary! Functionality only makes sense with regard to data. So data needs to be in the picture right from the start - but it must not dominate the thinking. The above tools fail on this. Bottom line: So far we´re unable to reason in a scalable and abstract manner about functionality. That´s why programmers are so driven to start coding once they are presented with a problem. Programming languages are the only tool they´ve learned to use to reason about functional solutions. Or, well, there might be exceptions. Mathematical notation and SQL may have come to your mind already. Indeed they are tools on a higher level of abstraction than flow charts etc. That´s because they are declarative and not computationally complete. They leave out details - in order to deliver higher efficiency in devising overall solutions. We can easily reason about functionality using mathematics and SQL. That´s great. Except for that they are domain specific languages. They are not general purpose. (And they don´t scale either, I´d say.) Bummer. So to be more precise we need a scalable general purpose tool on a higher than code level of abstraction not neglecting data. Enter: Flow Design. Abstracting functionality using data flows I believe the solution to the problem of abstracting functionality lies in switching from control flow to data flow. Data flow very naturally is not about logic details anymore. There are no expressions and no control statements anymore. There are not even statements anymore. Data flow is declarative by nature. With data flow we get rid of all the limiting traits of former approaches to modeling functionality. In addition, nomen est omen, data flows include data in the functionality picture. With data flows, data is visibly flowing from processing step to processing step. Control is not flowing. Control is wherever it´s needed to process data coming in. That´s a crucial difference and needs some rewiring in your head to be fully appreciated.[2] Since data flows are declarative they are not the right tool to describe algorithms, though, I´d say. With them you don´t design functionality on a low level. During design data flow processing steps are black boxes. They get fleshed out during coding. Data flow design thus is more coarse grained than flow chart design. It starts on a higher level of abstraction - but then is not limited. By nesting data flows indefinitely you can design functionality of any size, without losing sight of your data. Data flows scale very well during design. They can be used on any level of granularity. And they can easily be depicted. Communicating designs using data flows is easy and scales well, too. The result of functional design using data flows is not algorithms (too low level), but processes. Think of data flows as descriptions of industrial production lines. Data as material runs through a number of processing steps to be analyzed, enhances, transformed. On the top level of a data flow design might be just one processing step, e.g. “execute 1-click order”. But below that are arbitrary levels of flows with smaller and smaller steps. That´s not layering as in “layered architecture”, though. Rather it´s a stratified design à la Abelson/Sussman. Refining data flows is not your grandpa´s functional decomposition. That was rooted in control flows. Refining data flows does not suffer from the limits of functional decomposition against which object orientation was supposed to be an antidote. Summary I´ve been working exclusively with data flows for functional design for the past 4 years. It has changed my life as a programmer. What once was difficult is now easy. And, no, I´m not using Clojure or F#. And I´m not a async/parallel execution buff. Designing the functionality of increments using data flows works great with teams. It produces design documentation which can easily be translated into code - in which then the smallest data flow processing steps have to be fleshed out - which is comparatively easy. Using a systematic translation approach code can mirror the data flow design. That way later on the design can easily be reproduced from the code if need be. And finally, data flow designs play well with object orientation. They are a great starting point for class design. But that´s a story for another day. To me data flow design simply is one of the missing links of systematic lightweight software design. There are also other artifacts software development can produce to get feedback, e.g. process descriptions, test cases. But customers can be delighted more easily with code based increments in functionality. ? No, I´m not talking about the endless possibilities this opens for parallel processing. Data flows are useful independently of multi-core processors and Actor-based designs. That´s my whole point here. Data flows are good for reasoning and evolvability. So forget about any special frameworks you might need to reap benefits from data flows. None are necessary. Translating data flow designs even into plain of Java is possible. ?

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  • EMC ESRS stops working when it is VMotioned

    - by makerofthings7
    EMC is on site and told me: The ESRS SAN monitoring solution will cease to function if that host is VMotioned In case anyone doesn't know, the ESRS is a dial home solution that works over IP. An EMC SecureID is required to add or modify the list of devices that are monitored. The ESRS software is installed on the customer premises. Question If ESRS truly fails to work, as the EMC engineer stated, and based on our customer experience, what is it within VMWare that is exposed to the virtualized host that allows this behavior to happen?

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  • Sending email from various domains

    - by IMHO
    We are building hosted software service that is used by multiple customers. These customers want to communicate with their customers (end customer). So, today we send it from our domain: example.com However, we would like to send email to come from their specific domains. When we put their customer emails in Reply-To - it shows up as "on behalf" in clients like outlook. What are the ways to send email from their domain without installing software on their network?

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  • DB2 runstats not working for xml columns

    - by Keshav Prasad
    Hello, I am running runstats command to update the runtime statistics of a particular table called "CUSTOMER" in DB2. The customer has two columns- CID (integer) and INFO (xml column). After running the command, if I look into the SYSCOLDIST table, the information for column CID is populated correctly. But there is nothing filled for the INFO xml column. The same happens with a different table that has xml columns. Please help.. Thanks, -Keshav

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  • Measuring talk time.

    - by Workshop Alex
    Situation: a financial advisor starts talking to a customer after starting a timer. When the conversation ends, he stops the timer and the amount of time is added to a log file with information about the customer. Does such an application already exist?

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  • Multiple subdomains resolving to one domain?

    - by Matt
    I'm trying to host an application, but allow the customer to use their own sub domain so that it does not confuse their own customers. So for example, by application would run on app.mydomain.com, but my customer would access it via their own subdomain (app.somedomain.com and/or app.anotherdomain.com). Is this even possible? (Possibly relevant information: my application is hosted on media temple and uses Apache) Thanks!

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  • Domain Forwarding | A Magento Store

    - by WaZ
    I have installed Magento inside a folder called magento. The URL of the site currently looks like this: http://gios.azamdevelopment.co.uk/magento/ We want our domain forwarded to the above URL and moreover, any links relative should work as well. e.g. http://gios.azamdevelopment.co.uk/magento/customer/account/login/ should ideally be www.giosconcept.com/customer/account/login and so forth. Thanks very much.

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  • Domain Forwarding | A Magento Store

    - by WaZ
    I have installed Magento inside a folder called magento. The URL of the site currently looks like this: http://gios.azamdevelopment.co.uk/magento/ We want our domain forwarded to the above URL and moreover, any links relative should work as well. e.g. http://gios.azamdevelopment.co.uk/magento/customer/account/login/ should ideally be www.giosconcept.com/customer/account/login and so forth. Thanks very much.

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  • what are the components you can install on RHEL?

    - by user16654
    I just got a question from a customer(actually from a customer to my manager then to me) and he is asking the following question: What are the components that were installed with RHEL? It may sound like a silly question but to me it sounds vague. The main thing I am thinking about now is during install you can select three components: webserver software development and virtualisation. Could they be asking fro something else?

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  • Bidirectional Serialization with Linq

    - by Andy
    Anyone know why only undirectional serialization is supported in the Linq designer? Consider the following example: Say we have a Customer who requested an Order containing Products. We set the Serialization Mode in the Linq designer to Unidirectional to enable serialization. When looking at the code for the Order object, the DataMember attribute is added to all its internal properties such as ID,OrderNumber, etc. and also to the EntitySet of Products, but not to Customer. One can get around this by manually adding the DataMember attribute to Customer, but this becomes quite cumbersome when there's loads of entities in the database.

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  • Symfony dynamic subdomains

    - by Jamie
    Hi all, I'm trying to match subdomains to a customer id in symfony. i.e. i have customer1.example.com and customer2.example.com Domains are stored in a table. When a user goes to customer1.example.com, I would like to get the subdomain, look up the domain name in the database, once matched, it will then deploy the app config for that customer and then store the customer_Id in a global attribute so i know exactly which customer I'm dealing with througout the whole application. The virtual host will have the relevant wildcard servername. Have you managed to achieve this, and if so, how? If not, any ideas would be a great help! I'm thinking about using a filter to do it. :-)

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