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• General purpose ticketing/tech support system [closed]

  - by crazybyte

  Possible Duplicate: What’s your favorite ticketing system? I was wondering if somebody could recommend me a very user friendly or simple general purpose ticketing/tech support system. I need something that is web based, preferably open-sourced/free software implemented using PHP, Ruby, Ruby on Rails or Java (as back end) with MySQL or PostgreSQL as database engine. I need something that is not development management oriented or project management oriented like Eventum or similar (random example), something to which the user can connect open a tech support request and be able to follow it until is solved or dropped.I need it to be open-sourced to be able to modify it if there is a need or extend it. I tried a number of such systems available and I found that osTicket or eTicket is something that it's close to what I need, but the code is somewhat flaky and some of the features are working badly or behaving strangely. Any thoughts/advice where to find something similar? Thanks!

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• How to close buffer without closing the window?

  - by progo

  I usually open a few windows and keep some buffers open. Since my MO in buffer exploring is to use quick shortcuts to :bn and :bp, I want to close unneeded buffers from distracting my buffer surfing. But the pain is, issuing :bd and :bw results in closing the window as well, in case I have multiple ones open. How do I close (delete) a buffer and leave the windows intact? Solution inspired by @peth's answer :command! BW :bn|:bd# It is simple. Doesn't work well with only one buffer open (I get different behaviour depending on the way I open the files) but it isn't a big issue. :)

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• Ubuntu live CD and installing new applications onto a USB drive

  - by bikesandcode

  Background: I am a programmer that occasionally has access to other computers when on vacation or something. These are generally the machines of friends or family, so randomly installing Ubuntu on it wouldn't be terribly polite. I would like to completely avoid the hard drive of the target machine. Not all of these machines can boot to USB either, so that simple solution is out. What I want to be able to do is boot to an Ubuntu live CD, plug in a USB drive and then grab various updates and other applications, installing them to the USB drive. Later, on another machine, put in the live CD, after boot, put in the USB drive and then magic, I have all of the updates/applications/data/etc that I've tossed onto the drive. I suspect that it should be possible to mount /home, /var, /usr, and maybe a couple of other locations from the USB drive or something along those lines. So is this possible and what do I need to do?

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• Linux Log Viewer with Web interface

  - by user180039

  I have been asked at work to find a solution to one of our problems. We have several logs that customers need access to, because we don't want to give them direct access to the folder/share we are looking to implement a simple Web based solution that permits customers to login see a list of files they have permissions to and download the file. It would need to be able to setup permissions so User01 can see file01 and file03 and User02 can see file04 and file06, optimally all the files would be under the same folder, so permissions are based on files rather then based on folders. Anyone got any ideas Many Thanks

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• Set Wordpress Homepage

  - by user2210274

  I am currently setting up a simple Wordpress website. I am attempting to set a specific page as the Static Home page. I have read wordpress documentation on setting the homepage, and upon load, it directs to the correct page, but does not replace the previous home page. Please see here: http://tinypic.com/r/33cxiip/5 The home page is located underneath the contact us menu. Ideally I would like it under the Home tab. Any ideas? Thanks!

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• How can I password-protect a Mac shared folder on a Windows workgroup?

  - by Phillip Oldham

  We have a Mac-mini running 10.5.8 which already acts as a fileserver for our simple Windows (mixed XP/Vista) workgroup. The Mac-mini is on the same workgroup and the files are shared via SMB, FTP, and AFP. Basic file-sharing is working, and has been for some time. We'd now like to add an additional directory/share which can be secured by a password so that only a small number on the network have access. Is this possible? I've already tried creating the additional folder on the mac system, adding it to the shared folders, and limiting it to a specific "shared user", however it's not possible to log-in from an XP machine. Adding a sub-directory to the currently working share and giving limiting it's access to the shared user doesn't work either.

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• Directory "Bookmarking" in Linux

  - by Jason R. Mick

  Aside from aliasing and links, is there an easy way in Linux to tag commonly used directories and to navigate to a commonly used directory from the terminal. To be clear the disadvantages I see with alternative approaches, and why I want a bookmark/favorites like system: alias Cons: Too specific (every new favorite requires a new alias...although you could in theory make an alias that echo append your dir as a new alias, which would be sort of clever). Can't nest favorites in folders (can't think of a simple solution to this outside of heavy config scripting). links Cons: Clutter directory make ls a headache. pushd/popd Cons: Non-permanent (without shell config file scripting), can't nest favorites in directories, etc. Granted I have multiple ideas for making my own non-standard solution, but before I have at it I wanted to get some perspective on what's out there and if there is nothing, what is a recommended approach. Does anyone know of such a favorites/bookmark-like terminal solution?

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• Do you know a script for email round trip monitoring?

  - by crazyfr

  Do you know a simple script that can do email round trip monitoring ? I want to monitor email service on A. I install the script on B. B sends an email to A A sends an auto-reply to B B knows that email service is working well. B restarts this test every 30min. If B didn't received replies, it sends an alert message. B could also monitor round-trip delay of emails. I have not access to the email service, I can only ask new end user email and configure auto-reply. B is an Ubuntu. Thanks!

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• Make exact copy of USB stick [closed]

  - by Andrius Palivonas

  There's this school software on a USB drive. It only runs, when the stick they gave is plugged in. Cloning the drive with dd command didn't work. I'm guessing it checks the hardware ID of the flash drive. Is there any way to change drives information? I guess not, but is it possible to create a virtual flash drive with exactly same hardware id and all other read-only information that the software is most probably checking. EDIT: The paper math books we have dont' have answers. So when I'm doing homework I have no idea if did it right. The electronic version does have the answers. The publisher didn't put them into paper version because of simple reason - money. They would have to republish the book if some answers are found to be wrong. So I feel no shame trying to pirate that software, because publishers are ruining our math education.

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• Excel Help: Fill Tool - Drag to the side (across columns) but increase the formula by Row Number.

  - by B-Ballerl

  There are answers out there to this question, but all of them have been under explianed so hence to difficult to coprehend and use them to my advantage. I want to do the seemingly simple (but not) task of Draging a Formula (Filling a series) across Column's while increasing the formula row number relativley. For Example to drag this formula: | =A1 | =A2 | =A3 Some other notes, Transposing by copy paste has proven too difficult for the amount of data. Offset and Indirect has been used by other people to do this but I don't get how they work at all so when I attempt to use them I don't know how to format it to my range. Here's a example photo Idealy we want the dragged section to continue on to fill the formula.

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• How can I use rsync with a FAT file system?

  - by Kim

  I would like to write a simple backup script that saves some data to a FAT drive. Should I reformat the drive and use a better file system or is it possible to use rsync with FAT? If so, what problems might I run into? Would performance be a lot worse? EDIT: This is on linux, didn't even know there was a rsync for windows. The sources are various file systems (it's a mess), and the destination is currently formatted with FAT32. Thank you for your answers, I'll probably go for a reformat, since I'm not completely sure about the file sizes we'll have.

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• Good speedtest results, but web pages don't load

  - by dmt0

  I have strange connection problems. Ping and download times are good - speedtest.net showed ping 65ms and download 2.17Mbps. Torrent is working well, giving me up to 300MBps. Webpages are loading very poorly though. They are timing out each time - I'd have to refresh 4-5 times to get any simple page to load. It has been happening consistently for the last few days. Same with different browsers on different machines (same network), Windows and Linux. There is no proxy in the browser. Is there any setting in Windows or in a browser that I can change to help this? Some background: I live on this island in Thailand, where internet connection is through radio to another island and than to mainland - it's very weather dependent, but generally OK. As I mentioned, ping is good. Any input is very appreciated.

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• Logging the client IP with Nginx/Varnish/Apache

  - by jetboy

  I have Nginx listening on port 443 as an SSL terminator, and proxying unencrypted traffic to Varnish on the same server. Varnish 3 is handling this traffic, and traffic coming in directly on port 80. All traffic is passed, unencrypted, to Apache instances on other servers in the cluster. The Apache instances use mod_rpaf to replace the logged client IP with the contents of the X-Forwarded-For header. My problem is that if the traffic is coming via Nginx, while the 'correct' client IP is getting logged in the VarnishNCSA logs, it looks as if Varnish is (understandably) replacing Nginx's X-Forwarded-For header with 127.0.0.1 downstream, and this is getting logged with Apache. Is there a nice simple way to stop Varnish rewriting X-Forwarded-For if it's already populated?

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• ImageMagick convert to png32, can't change background at all

  - by Doug

  So I'm stumped. I've been wrestling with this simple command to turn an SVG file into a transparent SVG to no avail. Here's my command convert svg:/home/media/svgTest.svg -quality 100 -background none -size 3300x3300 png32:/home/media/pngTest.png The PNG comes out fine, but the background is white. Upon further investigation - the PNG's background is white no matter what I set the -background option to. I've tried black, tomato4, and even various hex colors. Nothing - just white. My SVG has no background fill layer or anything like that, it's just a couple of blue path layers. Also, I am running ImageMagick v 6.6.9-7 on Ubuntu 12.04 Lts What am I doing wrong? Thanks

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• Synergy configuration with multiple X screens

  - by Rob Drimmie

  I'm having a problem figuring out how to configure synergy to behave on a system with multiple X windows. On my desktop I am running Ubuntu 10.04 LTS. I have two monitors, setup as separate X screens by preference as well as to enable me to rotate the left-hand monitor. I also have a laptop, which I have on the desk in front of me, lower than the other two monitors. I have a very simple synergy.conf: section: screens desktop: laptop.local: end section: links desktop: down = laptop laptop: up = desktop end It works, but on the desktop only on whichever screen I run synergys from in terminal (I haven't set it up to run at startup yet because I've been playing with the configuration). I can't find any information how to reference multiple screens on one system, and would appreciate any help.

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• SSL issues with puppet agent at openSUSE

  - by Roman Grazhdan

  I have a master running at my vps, and it has a simple helloworld manifest which works fine with any ubuntu machine I have. It connects, exchanges keys and creates test file allright, so I'm sure it's not server issue. The agent which is running at a virtual machine with openSUSE says: err: Could not request certificate: SSL_connect returned=1 errno=0 state=SSLv3 read server certificate B: certificate verify failed. This is often because the time is out of sync on the server or client I believe it's probably a broken or missing lib, since the package is not built very accurately - it wouldn't start out of the box because of wrong path to lockfile, for example. So how do I figure out what exactly is wrong here? The time is allright, I've checked it. I probably could do without SSL if it's possible, since that SUSE machines are just for training, but it's the last opportunity.

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• Amazon and bandwidth limits

  - by Dave

  This question may sound weird to some of you but I have never really used cloud and above all I'm still beginner in the web development and would be really thankful if someone could answer few of my question though they may sound weird So I would like to deploy simple website to Amazon, however, I'm concerned about bandwidth as they charge 0.12GB and I'm not able to set budget limit. My problem is that I wouldn't like to pay for 1000GB of bandwidth if someone for some reason decides to download one file constantly So could some of you, who have experience with amazon, tell what happens if my app is able to handle (say 50 req/sec 30kb/page) does that mean that in the worst case I would have to pay req * sec * min * hours * days * page size 50 * 60 * 60 * 24 * 30 * 30kb = 3888GB

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• How to zip and rename a directory tree

  - by Kev

  I have a lot of music in a lot of directories: ./artist1/album1/*.mp3 ./artist1/album2/*.mp3 ./artist1/album3/*.mp3 ./artist2/album1/*.mp3 ./artist2/album2/*.mp3 ./artist3/album1/*.mp3 ./artist3/album2/*.mp3 ... ... How can I zip them to this: ./artist1/album1/*.mp3 => ./artist1-album1.tar.gz ./artist1/album2/*.mp3 => ./artist1-album2.tar.gz ./artist1/album3/*.mp3 => ./artist1-album3.tar.gz ./artist2/album1/*.mp3 => ./artist2-album1.tar.gz ./artist2/album2/*.mp3 => ./artist2-album2.tar.gz ./artist3/album1/*.mp3 => ./artist3-album1.tar.gz ./artist3/album2/*.mp3 => ./artist3-album2.tar.gz ... ... I'd like one-line-command or a simple script.

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• Do you lose everything when you have a hard disk failure in a multi-hard disk LVM that does NOT use RAID?

  - by user72630

  I'm debating about using LVM for a media/file server because I would like to combine multiple physical hard disks into one volume. I do not wish to use any RAID in my LVM so my question is: If one of the multiple hard disks in my volume were to go down would I lose all my data or would I just lose the data that was stored on that individual disk? Also, if I were to just lose the data on the individual disk, would it be as simple as replacing that disk and restoring what was on it from a backup to recover? Thanks everyone.

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• Printing Booklet Page Size in Adobe Reader 4-in-1

  - by Justin Nathanael Waters

  So I have a 70 page pdf document that I'm trying to condense to a small booklet. I tried creating a formula to manually to perform it but it got ugly fast. 35,36,34,37,17,54,16,55,33,38,32,39,15,56,14,57,31,40,30,41,13,58,12,59 29,42,28,43,11,60,10,61,27,44,26,45,9,62,8,63,25,46,24,47,7,64,6,65 23,48,22,49,5,66,4,67,21,50,20,51,3,68,2,69,19,52,18,53,1,70 Once I print the booklet I should be able to cut the sheets in half and set the bottom half behind the top and staple it for a simple book. Which means Page 1 should have pages 35,36,17,54,34,37,16,55 Page 2 should have pages 33,38,15,56,32,39,14,57 And several pages later Page 9 should have pages 19,52,1,70,18,53 But manually doing this is a headache and it seems like the booklet function should contain functionality that can perform this. I'm using a commercial Konica Minolta C452

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• Serial Port ttyUSB0

  - by Alex

  I picked up a USB serial null modem cable, so that I can connect up to a headless linux box. As a quick test, I plugged the device into the usb null modem, and the other end I connected to a windows pc. I opened up a terminal on the windows side, with 115200 8N1. On the linux side I opened minicom with the same params. MY problem is that I can type one way from the pc and see the text on the linux minicom side. If I type on the linux side it doesnt show on the pc side. If I reverse the cable it reverses the process. I bet this is a simple issue but I haven't dealt with serial comms in ages. Thanks

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• Does performing a System Refresh keep these folders?

  - by crayzeedude

  Alright, let's make this simple. I'm really contemplating performing a system refresh. What I've been looking for all over is if the process keeps some certain folders. Namely my Documents, Pictures, Videos, Downloads, and Desktop folders. There's some real valuable stuff in there, and I really want to know if refreshing my PC will keep these intact. Also, there is an application located at C:\Pesterchum that I would like to keep intact. Should I back it up, then copy it back into its original location after the refresh? Or will it be left untouched?

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• Adding a W2008 Authenticating Server to existing W2003 Domain?

  - by spelk

  I have an existing W2003 Domain, simple setup with one DC and a SQL Server (approx 100 users). There are issues with Windows 7 Clients and login scripts and we're now seeing much greater numbers of Windows 7 users turning up as they upgrade their PC/Laptops. What I want to do, is add another Server with W2008 on it, and authenticate the Windows 7 Clients - but leave the W2003 server running as is - to prevent disruption to the network and the existing WinXP users. Is it possible? Any advice as to how do this, without major disruption to the W2003 network?

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• why Apache with ssl but back end weblogic without ssl works?

  - by huangli

      Hello everyone. my question is very simple . The link below is a picture about my architecture. https://docs.google.com/open?id=0BxSXbpgYIZVOR212RVk4ZDN1Sm8.      The pic above shows the architecture right now and it works correctly ! which means I could visit apache with url https//apchehost:8080, could not visit the web app with https served by weblogic but I could visit these app with https served by Apache(Apache is proxy server).      My question is why the Apache is configured with ssl but weblogic without ssl works ? I think weblogic should also configured with ssl . If this works , what about security level ? Is the ssl really works if only Apache configured with ssl but Weblogic without it ? Thanks . condition: Apache 2.2.17 with weblogic module mod_wl_22.so Weblogic: 10.3 OS: Windows server 2003

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• Is there a chroot build script somewhere?

  - by Nils

  I am about to develop a little script to gather information for a chroot-jail. In my case this looks (at the first glance) pretty simple: The application has a clean rpm-install and did install almost all files into a sub-directory of /opt. My idea is: Do a find of all binaries Check their library-dependencies Record the results into a list Do a rsync of that list into the chroot-target-directory before startup of the application Now I wonder - ist there any script around that already does such a job (perl/bash/python)? So far I found only specialized solutions for single applications (like sftp-chroot). Update I see three close-votes for the reason "off topic". This is a question that arose because I have to install that ancient piece of software on a server at work. So if you still feel this is off-topic - leave a comment...

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