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Win a place at a SQL Server Masterclass with Kimberly Tripp and Paul Randal

- by Testas

The top things YOU need to know about managing SQL Server - in one place, on one day - presented by two of the best SQL Server industry trainers!And you could be there courtesy of UK SQL Server User Group and SQL Server Magazine! This week the UK SQL Server User Group will provide you with details of how to win a place at this must see seminar You can also register for the seminar yourself at:www.regonline.co.uk/kimtrippsql More information about the seminar Where: Radisson Edwardian Heathrow Hotel, London When: Thursday 17th June 2010 This one-day MasterClass will focus on many of the top issues companies face when implementing and maintaining a SQL Server-based solution. In the case where a company has no dedicated DBA, IT managers sometimes struggle to keep the data tier performing well and the data available. This can be especially troublesome when the development team is unfamiliar with the affect application design choices have on database performance. The Microsoft SQL Server MasterClass 2010 is presented by Paul S. Randal and Kimberly L. Tripp, two of the most experienced and respected people in the SQL Server world. Together they have over 30 years combined experience working with SQL Server in the field, and on the SQL Server product team itself. This is a unique opportunity to hear them present at a UK event which will:· Debunk many of the ingrained misconceptions around SQL Server's behaviour · Show you disaster recovery techniques critical to preserving your company's life-blood - the data · Explain how a common application design pattern can wreak havoc in the database · Walk through the top-10 points to follow around operations and maintenance for a well-performing and available data tier! Please Note: Agenda may be subject to changeSessions AbstractsKEYNOTE: Bridging the Gap Between Development and Production Applications are commonly developed with little regard for how design choices will affect performance in production. This is often because developers don't realize the implications of their design on how SQL Server will be able to handle a high workload (e.g. blocking, fragmentation) and/or because there's no full-time trained DBA that can recognize production problems and help educate developers. The keynote sets the stage for the rest of the day. Discussing some of the issues that can arise, explaining how some can be avoided and highlighting some of the features in SQL 2008 that can help developers and DBAs make better use of SQL Server, and troubleshoot when things go wrong. SESSION ONE: SQL Server MythbustersIt's amazing how many myths and misconceptions have sprung up and persisted over the years about SQL Server - after many years helping people out on forums, newsgroups, and customer engagements, Paul and Kimberly have heard it all. Are there really non-logged operations? Can interrupting shrinks or rebuilds cause corruption? Can you override the server's MAXDOP setting? Will the server always do a table-scan to get a row count? Many myths lead to poor design choices and inappropriate maintenance practices so these are just a few of many, many myths that Paul and Kimberly will debunk in this fast-paced session on how SQL Server operates and should be managed and maintained. SESSION TWO: Database Recovery Techniques Demo-Fest Even if a company has a disaster recovery strategy in place, they need to practice to make sure that the plan will work when a disaster does strike. In this fast-paced demo session Paul and Kimberly will repeatedly do nasty things to databases and then show how they are recovered - demonstrating many techniques that can be used in production for disaster recovery. Not for the faint-hearted! SESSION THREE: GUIDs: Use, Abuse, and How To Move Forward Since the addition of the GUID (Microsoft’s implementation of the UUID), my life as a consultant and "tuner" has been busy. I’ve seen databases designed with GUID keys run fairly well with small workloads but completely fall over and fail because they just cannot scale. And, I know why GUIDs are chosen - it simplifies the handling of parent/child rows in your batches so you can reduce round-trips or avoid dealing with identity values. And, yes, sometimes it's even for distributed databases and/or security that GUIDs are chosen. I'm not entirely against ever using a GUID but overusing and abusing GUIDs just has to be stopped! Please, please, please let me give you better solutions and explanations on how to deal with your parent/child rows, round-trips and clustering keys! SESSION 4: Essential Database MaintenanceIn this session, Paul and Kimberly will run you through their top-ten database maintenance recommendations, with a lot of tips and tricks along the way. These are distilled from almost 30 years combined experience working with SQL Server customers and are geared towards making your databases more performant, more available, and more easily managed (to save you time!). Everything in this session will be practical and applicable to a wide variety of databases. Topics covered include: backups, shrinks, fragmentation, statistics, and much more! Focus will be on 2005 but we'll explain some of the key differences for 2000 and 2008 as well. Speaker Biographies Paul S.Randal Kimberley L. Tripp Paul and Kimberly are a husband-and-wife team who own and run SQLskills.com, a world-renowned SQL Server consulting and training company. They are both SQL Server MVPs and Microsoft Regional Directors, with over 30 years of combined experience on SQL Server. Paul worked on the SQL Server team for nine years in development and management roles, writing many of the DBCC commands, and ultimately with responsibility for core Storage Engine for SQL Server 2008. Paul writes extensively on his blog (SQLskills.com/blogs/Paul) and for TechNet Magazine, for which he is also a Contributing Editor. Kimberly worked on the SQL Server team in the early 1990s as a tester and writer before leaving to found SQLskills and embrace her passion for teaching and consulting. Kimberly has been a staple at worldwide conferences since she first presented at TechEd in 1996, and she blogs at SQLskills.com/blogs/Kimberly. They have written Microsoft whitepapers and books for SQL Server 2000, 2005 and 2008, and are regular, top-rated presenters worldwide on database maintenance, high availability, disaster recovery, performance tuning, and SQL Server internals. Together they teach the SQL MCM certification and throughout Microsoft.In their spare time, they like to find frogfish in remote corners of the world.

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Web Self Service installation on Windows

- by Rajesh Sharma

Web Self Service (WSS) installation on windows is pretty straight forward but you might face some issues if deployed under tomcat. Here's a step-by-step guide to install Oracle Utilities Web Self Service on windows. Below installation steps are done on: Oracle Utilities Framework version 2.2.0 Oracle Utilities Application - Customer Care & Billing version 2.2.0 Application server - Apache Tomcat 6.0.13 on default port 6500 Other settings include: SPLBASE = C:\spl\CCBDEMO22 SPLENVIRON = CCBV22 SPLWAS = TCAT Follow these steps for a Web Self Service installation on windows: Download Web Self Service application from edelivery. Copy the delivery file Release-SelfService-V2.2.0.zip from the Oracle Utilities Customer Care and Billing version 2.2.0 Web Self Service folder on the installation media to a directory on your Windows box where you would like to install the application, in our case it's a temporary folder C:\wss_temp. Setup application environment, execute splenviron.cmd -e <ENVIRON_NAME> Create base folder for Self Service application named SelfService under %SPLEBASE%\splapp\applications Install Oracle Utilities Web Self Service C:\wss_temp\Release-SelfService-V2.2.0>install.cmd -d %SPLEBASE%\splapp\applications\SelfService Web Self Service installation menu. Populate environment values for each item. ******************************************************** Pick your installation options: ******************************************************** 1. Destination directory name for installation. | C:\spl\CCBDEMO22\splapp\applications\SelfService 2. Web Server Host. | CCBV22 3. Web Server Port Number. | 6500 4. Mail SMTP Host. | CCBV22 5. Top Product Installation directory. | C:\spl\CCBDEMO22 6. Web Application Server Type. | TCAT 7. When OAS: SPLWeb OC4J instance name is required. | OC4J1 8. When WAS: SPLWeb server instance name is required. | server1 P. Process the installation. Each item in the above list should be configured for a successful installation. Choose option to configure or (P) to process the installation: P Option 7 and Option 8 can be ignored for TCAT. Above step installs SelfService.war file in the destination directory. We need to explode this war file. Change directory to the installation destination folder, and C:\spl\CCBDEMO22\splapp\applications\SelfService>jar -xf SelfService.war Review SelfServiceConfig.properties and CMSelfServiceConfig.properties. Change any properties value within the file specific to your installation/site. Generally default settings apply, for this exercise assumes that WEB user already exists in your application database. For more information on property file customization, refer to Oracle Utilities Web Self Service Configuration section in Customer Care & Billing Installation Guide. Add context entry in server.xml located under tomcat-base folder C:\spl\CCBDEMO22\product\tomcatBase\conf ...  <Context path="" docBase="C:/spl/CCBDEMO22/splapp/applications/root" debug="0" privileged="true"/> <Context path="/appViewer" docBase="C:/spl/CCBDEMO22/splapp/applications/appViewer" debug="0" privileged="true"/> <Context path="/help" docBase="C:/spl/CCBDEMO22/splapp/applications/help" debug="0" privileged="true"/> <Context path="/XAIApp" docBase="C:/spl/CCBDEMO22/splapp/applications/XAIApp" debug="0" privileged="true"/> <Context path="/SelfService" docBase="C:/spl/CCBDEMO22/splapp/applications/SelfService" debug="0" privileged="true"/> ... Add User in tomcat-users.xml file located under tomcat-base folder C:\spl\CCBDEMO22\product\tomcatBase\conf <user username="WEB" password="selfservice" roles="cisusers"/> Note the password is "selfservice", this is the default password set within the SelfServiceConfig.properties file with base64 encoding. Restart the application (spl.cmd stop | start) 12. Although Apache Tomcat version 6.0.13 does not come with the admin pack, you can verify whether SelfService application is loaded and running, go to following URL http://server:port/manager/list, in our case it'll be http://ccbv22:6500/manager/list Following output will be displayed OK - Listed applications for virtual host localhost /admin:running:0:C:/tomcat/apache-tomcat-6.0.13/webapps/ROOT/admin /XAIApp:running:0:C:/spl/CCBDEMO22/splapp/applications/XAIApp /host-manager:running:0:C:/tomcat/apache-tomcat-6.0.13/webapps/host-manager /SelfService:running:0:C:/spl/CCBDEMO22/splapp/applications/SelfService /appViewer:running:0:C:/spl/CCBDEMO22/splapp/applications/appViewer /manager:running:1:C:/tomcat/apache-tomcat-6.0.13/webapps/manager /help:running:0:C:/spl/CCBDEMO22/splapp/applications/help /:running:0:C:/spl/CCBDEMO22/splapp/applications/root Also ensure that the XAIApp is running. Run Oracle Utilities Web Self Service application http://server:port/SelfService in our case it'll be http://ccbv22:6500/SelfService Still doesn't work? And you get '503 HTTP response' at the time of customer registration? This is because XAI service is still unavailable. There is initialize.waittime set for a default value of 90 seconds for the XAI Application to come up. Remember WSS uses XAI to perform actions/validations on the CC&B database.

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Community Conversation

- by ultan o'broin

Applications User Experience members (Erika Webb, Laurie Pattison, and I) attended the User Assistance Europe Conference in Stockholm, Sweden. We were impressed with the thought leadership and practical application of ideas in Anne Gentle's keynote address "Social Web Strategies for Documentation". After the conference, we spoke with Anne to explore the ideas further. Applications User Experience Senior Director Laurie Pattison (left) with Anne Gentle at the User Assistance Europe Conference In Anne's book called Conversation and Community: The Social Web for Documentation, she explains how user assistance is undergoing a seismic shift. The direction is away from the old print manuals and online help concept towards a web-based, user community-driven solution using social media tools. User experience professionals now have a vast range of such tools to start and nurture this "conversation": blogs, wikis, forums, social networking sites, microblogging systems, image and video sharing sites, virtual worlds, podcasts, instant messaging, mashups, and so on. That user communities are a rich source of user assistance is not a surprise, but the extent of available assistance is. For example, we know from the Consortium for Service Innovation that there has been an 'explosion' of user-generated content on the web. User-initiated community conversations provide as much as 30 times the number of official help desk solutions for consortium members! The growing reliance on user community solutions is clearly a user experience issue. Anne says that user assistance as conversation "means getting closer to users and helping them perform well. User-centered design has been touted as one of the most important ideas developed in the last 20 years of workplace writing. Now writers can take the idea of user-centered design a step further by starting conversations with users and enabling user assistance in interactions." Some of Anne's favorite examples of this paradigm shift from the world of traditional documentation to community conversation include: * Writer Bob Bringhurst's blog about Adobe InDesign and InCopy products and Adobe's community help * The Microsoft Development Network Community Center * ·The former Sun (now Oracle) OpenDS wiki, NetBeans Ruby and other community approaches to engage diverse audiences using screencasts, wikis, and blogs. * Cisco's customer support wiki, EMC's community, as well as Symantec and Intuit's approaches * The efforts of Ubuntu, Mozilla, and the FLOSS community generally Adobe Writer Bob Bringhurst's Blog Oracle is not without a user community conversation too. Besides the community discussions and blogs around documentation offerings, we have the My Oracle Support Community forums, Oracle Technology Network (OTN) communities, wiki, blogs, and so on. We have the great work done by our user groups and customer councils. Employees like David Haimes are reaching out, and enthusiastic non-employee gurus like Chet Justice (OracleNerd), Floyd Teter and Eddie Awad provide great "how-to" information too. But what does this paradigm shift mean for existing technical writers as users turn away from the traditional printable PDF manual deliverables? We asked Anne after the conference. The writer role becomes one of conversation initiator or enabler. The role evolves, along with the process, as the users define their concept of user assistance and terms of engagement with the product instead of having it pre-determined. It is largely a case now of "inventing the job while you're doing it, instead of being hired for it" Anne said. There is less emphasis on formal titles. Anne mentions that her own title "Content Stacker" at OpenStack; others use titles such as "Content Curator" or "Community Lead". However, the role remains one essentially about communications, "but of a new type--interacting with users, moderating, curating content, instead of sitting down to write a manual from start to finish." Clearly then, this role is open to more than professional technical writers. Product managers who write blogs, developers who moderate forums, support professionals who update wikis, rock star programmers with a penchant for YouTube are ideal. Anyone with the product knowledge, empathy for the user, and flair for relationships on the social web can join in. Some even perform these roles already but do not realize it. Anne feels the technical communicator space will move from hiring new community conversation professionals (who are already active in the space through blogging, tweets, wikis, and so on) to retraining some existing writers over time. Our own research reveals that the established proponents of community user assistance even set employee performance objectives for internal content curators about the amount of community content delivered by people outside the organization! To take advantage of the conversations on the web as user assistance, enterprises must first establish where on the spectrum their community lies. "What is the line between community willingness to contribute and the enterprise objectives?" Anne asked. "The relationship with users must be managed and also measured." Anne believes that the process can start with a "just do it" approach. Begin by reaching out to existing user groups, individual bloggers and tweeters, forum posters, early adopter program participants, conference attendees, customer advisory board members, and so on. Use analytical tools to measure the level of conversation about your products and services to show a return on investment (ROI), winning management support. Anne emphasized that success with the community model is dependent on lowering the technical and motivational barriers so that users can readily contribute to the conversation. Simple tools must be provided, and guidelines, if any, must be straightforward but not mandatory. The conversational approach is one where traditional style and branding guides do not necessarily apply. Tools and infrastructure help users to create content easily, to search and find the information online, read it, rate it, translate it, and participate further in the content's evolution. Recognizing contributors by using ratings on forums, giving out Twitter kudos, conference invitations, visits to headquarters, free products, preview releases, and so on, also encourages the adoption of the conversation model. The move to conversation as user assistance is not free, but there is a business ROI. The conversational model means that customer service is enhanced, as user experience moves from a functional to a valued, emotional level. Studies show a positive correlation between loyalty and financial performance (Consortium for Service Innovation, 2010), and as customer experience and loyalty become key differentiators, user experience professionals cannot explore the model's possibilities. The digital universe (measured at 1.2 million petabytes in 2010) is doubling every 12 to 18 months, and 70 percent of that universe consists of user-generated content (IDC, 2010). Conversation as user assistance cannot be ignored but must be embraced. It is a time to manage for abundance, not scarcity. Besides, the conversation approach certainly sounds more interesting, rewarding, and fun than the traditional model! I would like to thank Anne for her time and thoughts, and recommend that all user assistance professionals read her book. You can follow Anne on Twitter at: http://www.twitter.com/annegentle. Oracle's Acrolinx IQ deployment was used to author this article.

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Interview with Lenz Grimmer about MySQL Connect

- by Keith Larson

Keith Larson: Thank you for allowing me to do this interview with you. I have been talking with a few different Oracle ACEs about the MySQL Connect Conference. I figured the MySQL community might be missing you as well. You have been very busy with Oracle Linux but I know you still have an eye on the MySQL Community. How have things been?Lenz Grimmer: Thanks for including me in this series of interviews, I feel honored! I've read the other interviews, and really liked them. I still try to follow what's going on over in the MySQL community and it's good to see that many of the familiar faces are still around. Over the course of the 9 years that I was involved with MySQL, many colleagues and contacts turned into good friends and we still maintain close relationships.It's been almost 1.5 years ago that I moved into my new role here in the Linux team at Oracle, and I really enjoy working on a Linux distribution again (I worked for SUSE before I joined MySQL AB in 2002). I'm still learning a lot - Linux in the data center has greatly evolved in so many ways and there are a lot of new and exciting technologies to explore. Keith Larson: What were your thoughts when you heard that Oracle was going to deliver the MySQL Connect conference to the MySQL Community?Lenz Grimmer: I think it's testament to the fact that Oracle deeply cares about MySQL, despite what many skeptics may say. What started as "MySQL Sunday" two years ago has now evolved into a full-blown sub-conference, with 80 sessions at one of the largest corporate IT events in the world. I find this quite telling, not many products at Oracle enjoy this level of exposure! So it certainly makes me feel proud to see how far MySQL has come. Keith Larson: Have you had a chance to look over the sessions? What are your thoughts on them?Lenz Grimmer: I did indeed look at the final schedule.The content committee did a great job with selecting these sessions. I'm glad to see that the content selection was influenced by involving well-known and respected members of the MySQL community. The sessions cover a broad range of topics and technologies, both covering established topics as well as recent developments. Keith Larson: When you get a chance, what sessions do you plan on attending?Lenz Grimmer: I will actually be manning the Oracle booth in the exhibition area on one of these days, so I'm not sure if I'll have a lot of time attending sessions. But if I do, I'd love to see the keynotes and catch some of the sessions that talk about recent developments and new features in MySQL, High Availability and Clustering . Quite a lot has happened and it's hard to keep up with this constant flow of new MySQL releases.In particular, the following sessions caught my attention: MySQL Connect Keynote: The State of the Dolphin Evaluating MySQL High-Availability Alternatives CERN’s MySQL “as a Service” Deployment with Oracle VM: Empowering Users MySQL 5.6 Replication: Taking Scalability and High Availability to the Next Level What’s New in MySQL Server 5.6? MySQL Security: Past and Present MySQL at Twitter: Development and Deployment MySQL Community BOF MySQL Connect Keynote: MySQL Perspectives Keith Larson: So I will ask you just like I have asked the others I have interviewed, any tips that you would give to people for handling the long hours at conferences?Lenz Grimmer: Wear comfortable shoes and make sure to drink a lot! Also prepare a plan of the sessions you would like to attend beforehand and familiarize yourself with the venue, so you can get to the next talk in time without scrambling to find the location. The good thing about piggybacking on such a large conference like Oracle OpenWorld is that you benefit from the whole infrastructure. For example, there is a nice schedule builder that helps you to keep track of your sessions of interest. Other than that, bring enough business cards and talk to people, build up your network among your peers and other MySQL professionals! Keith Larson: What features of the MySQL 5.6 release do you look forward to the most ?Lenz Grimmer: There has been solid progress in so many areas like the InnoDB Storage Engine, the Optimizer, Replication or Performance Schema, it's hard for me to really highlight anything in particular. All in all, MySQL 5.6 sounds like a very promising release. I'm confident it will follow the tradition that Oracle already established with MySQL 5.5, which received a lot of praise even from very critical members of the MySQL community. If I had to name a single feature, I'm particularly and personally happy that the precise GIS functions have finally made it into a GA release - that was long overdue. Keith Larson: In your opinion what is the best reason for someone to attend this event?Lenz Grimmer: This conference is an excellent opportunity to get in touch with the key people in the MySQL community and ecosystem and to get facts and information from the domain experts and developers that work on MySQL. The broad range of topics should attract people from a variety of roles and relations to MySQL, beginning with Developers and DBAs, to CIOs considering MySQL as a viable solution for their requirements. Keith Larson: You will be attending MySQL Connect and have some Oracle Linux Demos, do you see a growing demand for MySQL on Oracle Linux ?Lenz Grimmer: Yes! Oracle Linux is our recommended Linux distribution and we have a good relationship to the MySQL engineering group. They use Oracle Linux as a base Linux platform for development and QA, so we make sure that MySQL and Oracle Linux are well tested together. Setting up a MySQL server on Oracle Linux can be done very quickly, and many customers recognize the benefits of using them both in combination.Because Oracle Linux is available for free (including free bug fixes and errata), it's an ideal choice for running MySQL in your data center. You can run the same Linux distribution on both your development/staging systems as well as on the production machines, you decide which of these should be covered by a support subscription and at which level of support. This gives you flexibility and provides some really attractive cost-saving opportunities. Keith Larson: Since I am a Linux user and fan, what is on the horizon for Oracle Linux?Lenz Grimmer: We're working hard on broadening the ecosystem around Oracle Linux, building up partnerships with ISVs and IHVs to certify Oracle Linux as a fully supported platform for their products. We also continue to collaborate closely with the Linux kernel community on various projects, to make sure that Linux scales and performs well on large systems and meets the demands of today's data centers. These improvements and enhancements will then rolled into the Unbreakable Enterprise Kernel, which is the key ingredient that sets Oracle Linux apart from other distributions. We also have a number of ongoing projects which are making good progress, and I'm sure you'll hear more about this at the upcoming OpenWorld conference :) Keith Larson: What is something that more people should be aware of when it comes to Oracle Linux and MySQL ?Lenz Grimmer: Many people assume that Oracle Linux is just tuned for Oracle products, such as the Oracle Database or our Engineered Systems. While it's of course true that we do a lot of testing and optimization for these workloads, Oracle Linux is and will remain a general-purpose Linux distribution that is a very good foundation for setting up a LAMP-Stack, for example. We also provide MySQL RPM packages for Oracle Linux, so you can easily stay up to date if you need something newer than what's included in the stock distribution.One more thing that is really unique to Oracle Linux is Ksplice, which allows you to apply security patches to the running Linux kernel, without having to reboot. This ensures that your MySQL database server keeps up and running and is not affected by any downtime. Keith Larson: What else would you like to add ?Lenz Grimmer: Thanks again for getting in touch with me, I appreciated the opportunity. I'm looking forward to MySQL Connect and Oracle OpenWorld and to meet you and many other people from the MySQL community that I haven't seen for quite some time! Keith Larson: Thank you Lenz!

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Big Data – Is Big Data Relevant to me? – Big Data Questionnaires – Guest Post by Vinod Kumar

- by Pinal Dave

This guest post is by Vinod Kumar. Vinod Kumar has worked with SQL Server extensively since joining the industry over a decade ago. Working on various versions of SQL Server 7.0, Oracle 7.3 and other database technologies – he now works with the Microsoft Technology Center (MTC) as a Technology Architect. Let us read the blog post in Vinod’s own voice. I think the series from Pinal is a good one for anyone planning to start on Big Data journey from the basics. In my daily customer interactions this buzz of “Big Data” always comes up, I react generally saying – “Sir, do you really have a ‘Big Data’ problem or do you have a big Data problem?” Generally, there is a silence in the air when I ask this question. Data is everywhere in organizations – be it big data, small data, all data and for few it is bad data which is same as no data :). Wow, don’t discount me as someone who opposes “Big Data”, I am a big supporter as much as I am a critic of the abuse of this term by the people. In this post, I wanted to let my mind flow so that you can also think in the direction I want you to see these concepts. In any case, this is not an exhaustive dump of what is in my mind – but you will surely get the drift how I am going to question Big Data terms from customers!!! Is Big Data Relevant to me? Many of my customers talk to me like blank whiteboard with no idea – “why Big Data”. They want to jump into the bandwagon of technology and they want to decipher insights from their unexplored data a.k.a. unstructured data with structured data. So what are these industry scenario’s that come to mind? Here are some of them: Financials Fraud detection: Banks and Credit cards are monitoring your spending habits on real-time basis. Customer Segmentation: applies in every industry from Banking to Retail to Aviation to Utility and others where they deal with end customer who consume their products and services. Customer Sentiment Analysis: Responding to negative brand perception on social or amplify the positive perception. Sales and Marketing Campaign: Understand the impact and get closer to customer delight. Call Center Analysis: attempt to take unstructured voice recordings and analyze them for content and sentiment. Medical Reduce Re-admissions: How to build a proactive follow-up engagements with patients. Patient Monitoring: How to track Inpatient, Out-Patient, Emergency Visits, Intensive Care Units etc. Preventive Care: Disease identification and Risk stratification is a very crucial business function for medical. Claims fraud detection: There is no precise dollars that one can put here, but this is a big thing for the medical field. Retail Customer Sentiment Analysis, Customer Care Centers, Campaign Management. Supply Chain Analysis: Every sensors and RFID data can be tracked for warehouse space optimization. Location based marketing: Based on where a check-in happens retail stores can be optimize their marketing. Telecom Price optimization and Plans, Finding Customer churn, Customer loyalty programs Call Detail Record (CDR) Analysis, Network optimizations, User Location analysis Customer Behavior Analysis Insurance Fraud Detection & Analysis, Pricing based on customer Sentiment Analysis, Loyalty Management Agents Analysis, Customer Value Management This list can go on to other areas like Utility, Manufacturing, Travel, ITES etc. So as you can see, there are obviously interesting use cases for each of these industry verticals. These are just representative list. Where to start? A lot of times I try to quiz customers on a number of dimensions before starting a Big Data conversation. Are you getting the data you need the way you want it and in a timely manner? Can you get in and analyze the data you need? How quickly is IT to respond to your BI Requests? How easily can you get at the data that you need to run your business/department/project? How are you currently measuring your business? Can you get the data you need to react WITHIN THE QUARTER to impact behaviors to meet your numbers or is it always “rear-view mirror?” How are you measuring: The Brand Customer Sentiment Your Competition Your Pricing Your performance Supply Chain Efficiencies Predictive product / service positioning What are your key challenges of driving collaboration across your global business? What the challenges in innovation? What challenges are you facing in getting more information out of your data? Note: Garbage-in is Garbage-out. Hold good for all reporting / analytics requirements Big Data POCs? A number of customers get into the realm of setting a small team to work on Big Data – well it is a great start from an understanding point of view, but I tend to ask a number of other questions to such customers. Some of these common questions are: To what degree is your advanced analytics (natural language processing, sentiment analysis, predictive analytics and classification) paired with your Big Data’s efforts? Do you have dedicated resources exploring the possibilities of advanced analytics in Big Data for your business line? Do you plan to employ machine learning technology while doing Advanced Analytics? How is Social Media being monitored in your organization? What is your ability to scale in terms of storage and processing power? Do you have a system in place to sort incoming data in near real time by potential value, data quality, and use frequency? Do you use event-driven architecture to manage incoming data? Do you have specialized data services that can accommodate different formats, security, and the management requirements of multiple data sources? Is your organization currently using or considering in-memory analytics? To what degree are you able to correlate data from your Big Data infrastructure with that from your enterprise data warehouse? Have you extended the role of Data Stewards to include ownership of big data components? Do you prioritize data quality based on the source system (that is Facebook/Twitter data has lower quality thresholds than radio frequency identification (RFID) for a tracking system)? Do your retention policies consider the different legal responsibilities for storing Big Data for a specific amount of time? Do Data Scientists work in close collaboration with Data Stewards to ensure data quality? How is access to attributes of Big Data being given out in the organization? Are roles related to Big Data (Advanced Analyst, Data Scientist) clearly defined? How involved is risk management in the Big Data governance process? Is there a set of documented policies regarding Big Data governance? Is there an enforcement mechanism or approach to ensure that policies are followed? Who is the key sponsor for your Big Data governance program? (The CIO is best) Do you have defined policies surrounding the use of social media data for potential employees and customers, as well as the use of customer Geo-location data? How accessible are complex analytic routines to your user base? What is the level of involvement with outside vendors and third parties in regard to the planning and execution of Big Data projects? What programming technologies are utilized by your data warehouse/BI staff when working with Big Data? These are some of the important questions I ask each customer who is actively evaluating Big Data trends for their organizations. These questions give you a sense of direction where to start, what to use, how to secure, how to analyze and more. Sign off Any Big data is analysis is incomplete without a compelling story. The best way to understand this is to watch Hans Rosling – Gapminder (2:17 to 6:06) videos about the third world myths. Don’t get overwhelmed with the Big Data buzz word, the destination to what your data speaks is important. In this blog post, we did not particularly look at any Big Data technologies. This is a set of questionnaire one needs to keep in mind as they embark their journey of Big Data. I did write some of the basics in my blog: Big Data – Big Hype yet Big Opportunity. Do let me know if these questions make sense? Reference: Pinal Dave (http://blog.sqlauthority.com)Filed under: Big Data, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL

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EM12c Release 4: New EMCLI Verbs

- by SubinDaniVarughese

Here are the new EM CLI verbs in Enterprise Manager 12c Release 4 (12.1.0.4). This helps you in writing new scripts or enhancing your existing scripts for further automation. Basic Administration Verbs invoke_ws - Invoke EM web service.ADM Verbs associate_target_to_adm - Associate a target to an application data model. export_adm - Export Application Data Model to a specified .xml file. import_adm - Import Application Data Model from a specified .xml file. list_adms - List the names, target names and application suites of existing Application Data Models verify_adm - Submit an application data model verify job for the target specified.Agent Update Verbs get_agent_update_status - Show Agent Update Results get_not_updatable_agents - Shows Not Updatable Agents get_updatable_agents - Show Updatable Agents update_agents - Performs Agent Update Prereqs and submits Agent Update JobBI Publisher Reports Verbs grant_bipublisher_roles - Grants access to the BI Publisher catalog and features. revoke_bipublisher_roles - Revokes access to the BI Publisher catalog and features.Blackout Verbs create_rbk - Create a Retro-active blackout.CFW Verbs cancel_cloud_service_requests - To cancel cloud service requests delete_cloud_service_instances - To delete cloud service instances delete_cloud_user_objects - To delete cloud user objects. get_cloud_service_instances - To get information about cloud service instances get_cloud_service_requests - To get information about cloud requests get_cloud_user_objects - To get information about cloud user objects.Chargeback Verbs add_chargeback_entity - Adds the given entity to Chargeback. assign_charge_plan - Assign a plan to a chargeback entity. assign_cost_center - Assign a cost center to a chargeback entity. create_charge_entity_type - Create charge entity type export_charge_plans - Exports charge plans metadata to file export_custom_charge_items - Exports user defined charge items to a file import_charge_plans - Imports charge plans metadata from given file import_custom_charge_items - Imports user defined charge items metadata from given file list_charge_plans - Gives a list of charge plans in Chargeback. list_chargeback_entities - Gives a list of all the entities in Chargeback list_chargeback_entity_types - Gives a list of all the entity types that are supported in Chargeback list_cost_centers - Lists the cost centers in Chargeback. remove_chargeback_entity - Removes the given entity from Chargeback. unassign_charge_plan - Un-assign the plan associated to a chargeback entity. unassign_cost_center - Un-assign the cost center associated to a chargeback entity.Configuration/Association History disable_config_history - Disable configuration history computation for a target type. enable_config_history - Enable configuration history computation for a target type. set_config_history_retention_period - Sets the amount of time for which Configuration History is retained.ConfigurationCompare config_compare - Submits the configuration comparison job get_config_templates - Gets all the comparison templates from the repositoryCompliance Verbs fix_compliance_state - Fix compliance state by removing references in deleted targets.Credential Verbs update_credential_setData Subset Verbs export_subset_definition - Exports specified subset definition as XML file at specified directory path. generate_subset - Generate subset using specified subset definition and target database. import_subset_definition - Import a subset definition from specified XML file. import_subset_dump - Imports dump file into specified target database. list_subset_definitions - Get the list of subset definition, adm and target nameDelete pluggable Database Job Verbs delete_pluggable_database - Delete a pluggable databaseDeployment Procedure Verbs get_runtime_data - Get the runtime data of an executionDiscover and Push to Agents Verbs generate_discovery_input - Generate Discovery Input file for discovering Auto-Discovered Domains refresh_fa - Refresh Fusion Instance run_fa_diagnostics - Run Fusion Applications DiagnosticsFusion Middleware Provisioning Verbs create_fmw_domain_profile - Create a Fusion Middleware Provisioning Profile from a WebLogic Domain create_fmw_home_profile - Create a Fusion Middleware Provisioning Profile from an Oracle Home create_inst_media_profile - Create a Fusion Middleware Provisioning Profile from Installation MediaGold Agent Image Verbs create_gold_agent_image - Creates a gold agent image. decouple_gold_agent_image - Decouples the agent from gold agent image. delete_gold_agent_image - Deletes a gold agent image. get_gold_agent_image_activity_status - Gets gold agent image activity status. get_gold_agent_image_details - Get the gold agent image details. list_agents_on_gold_image - Lists agents on a gold agent image. list_gold_agent_image_activities - Lists gold agent image activities. list_gold_agent_image_series - Lists gold agent image series. list_gold_agent_images - Lists the available gold agent images. promote_gold_agent_image - Promotes a gold agent image. stage_gold_agent_image - Stages a gold agent image.Incident Rules Verbs add_target_to_rule_set - Add a target to an enterprise rule set. delete_incident_record - Delete one or more open incidents remove_target_from_rule_set - Remove a target from an enterprise rule set. Job Verbs export_jobs - Export job details in to an xml file import_jobs - Import job definitions from an xml file job_input_file - Supply details for a job verb in a property file resume_job - Resume a job or set of jobs suspend_job - Suspend a job or set of jobs Oracle Database as Service Verbs config_db_service_target - Configure DB Service target for OPCPrivilege Delegation Settings Verbs clear_default_privilege_delegation_setting - Clears the default privilege delegation setting for a given list of platforms set_default_privilege_delegation_setting - Sets the default privilege delegation setting for a given list of platforms test_privilege_delegation_setting - Tests a Privilege Delegation Setting on a hostSSA Verbs cleanup_dbaas_requests - Submit cleanup request for failed request create_dbaas_quota - Create Database Quota for a SSA User Role create_service_template - Create a Service Template delete_dbaas_quota - Delete the Database Quota setup for a SSA User Role delete_service_template - Delete a given service template get_dbaas_quota - List the Database Quota setup for all SSA User Roles get_dbaas_request_settings - List the Database Request Settings get_service_template_detail - Get details of a given service template get_service_templates - Get the list of available service templates rename_service_template - Rename a given service template update_dbaas_quota - Update the Database Quota for a SSA User Role update_dbaas_request_settings - Update the Database Request Settings update_service_template - Update a given service template. SavedConfigurations get_saved_configs - Gets the saved configurations from the repository Server Generated Alert Metric Verbs validate_server_generated_alerts - Server Generated Alert Metric VerbServices Verbs edit_sl_rule - Edit the service level rule for the specified serviceSiebel Verbs list_siebel_enterprises - List Siebel enterprises currently monitored in EM list_siebel_servers - List Siebel servers under a specified siebel enterprise update_siebel- Update a Siebel enterprise or its underlying serversSiteGuard Verbs add_siteguard_aux_hosts - Associate new auxiliary hosts to the system configure_siteguard_lag - Configure apply lag and transport lag limit for databases delete_siteguard_aux_host - Delete auxiliary host associated with a site delete_siteguard_lag - Erases apply lag or transport lag limit for databases get_siteguard_aux_hosts - Get all auxiliary hosts associated with a site get_siteguard_health_checks - Shows schedule of health checks get_siteguard_lag - Shows apply lag or transport lag limit for databases schedule_siteguard_health_checks - Schedule health checks for an operation plan stop_siteguard_health_checks - Stops all future health check execution of an operation plan update_siteguard_lag - Updates apply lag and transport lag limit for databasesSoftware Library Verbs stage_swlib_entity_files - Stage files of an entity from Software Library to a host target.Target Data Verbs create_assoc - Creates target associations delete_assoc - Deletes target associations list_allowed_pairs - Lists allowed association types for specified source and destination list_assoc - Lists associations between source and destination targets manage_agent_partnership - Manages partnership between agents. Used for explicitly assigning agent partnershipsTrace Reports generate_ui_trace_report - Generate and download UI Page performance report (to identify slow rendering pages)VI EMCLI Verbs add_virtual_platform - Add Oracle Virtual PLatform(s). modify_virtual_platform - Modify Oracle Virtual Platform.To get more details about each verb, execute$ emcli help <verb_name>Example: $ emcli help list_assocNew resources in list verbThese are the new resources in EM CLI list verb :Certificates WLSCertificateDetails Credential Resource Group PreferredCredentialsDefaultSystemScope - Preferred credentials (System Scope) PreferredCredentialsSystemScope - Target preferred credentialPrivilege Delegation Settings TargetPrivilegeDelegationSettingDetails - List privilege delegation setting details on a host TargetPrivilegeDelegationSetting - List privilege delegation settings on a host PrivilegeDelegationSettings - Lists all Privilege Delegation Settings PrivilegeDelegationSettingDetails - Lists details of Privilege Delegation Settings To get more details about each resource, execute$ emcli list -resource="<resource_name>" -helpExample: $ emcli list -resource="PrivilegeDelegationSettings" -helpDeprecated Verbs:Agent Administration Verbs resecure_agent - Resecure an agentTo get the complete list of verbs, execute:$ emcli help Stay Connected: Twitter | Facebook | YouTube | Linkedin | Newsletter Download the Oracle Enterprise Manager 12c Mobile app

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How to deal with a poor team leader and a tester manager from hell? [closed]

- by Google

Let me begin by explaining my situation and give a little context to the situation. My company has around 15 developers but we're split up on two different areas. We have a fresh product team and the old product team. The old product team does mostly bug fixes/maintenance and a feature here and there. The fresh product had never been released and was new from the ground up. I am on the fresh product team. The team consists of three developers (myself, another developer and a senior developer). The senior is also our team leader. Our roles are as follows: Myself: building the administration client as well as build/release stuff Other dev: building the primary client Team lead: building the server In addition to the dev team, we interact with the test manager often. By "we" I mean me since I do the build stuff and give him the builds to test. Trial 1: The other developer on my team and I have both tried to talk to our manager about our team leader. About two weeks before release we went in his office and had a closed door meeting before our team lead got to work. We expressed our concerns about the product, its release date and our team leader. We expressed our team leader had a "rosey" image of the product's state. Our manager seemed to listen to what we said and thanked us for taking the initiative to speak with him about it. He got us an extra two weeks before release. The situation with the leader didn't change. In fact, it got a little worse. While we were using the two weeks to fix issues he was slacking off quite a bit. Just to name a few things, he installed Windows 8 on his dev machine during this time (claimed him machine was broke), he wrote a plugin for our office messenger that turned turned messages into speech, and one time when I went in his office he was making a 3D model in Blender (for "fun"). He felt the product was "pretty good" and ready for release. During this time I dealt with the test manager on a daily basis. Every bug or issue that popped up he would pretty much attack me personally (regardless of which component the bug was in). The test manager would often push his "views" of what needed to be done with the product. He virtually ordered me to change text on our installer and to add features to the installer and administration client. I tried to express how his suggestions were "valid ideas" but it was too close to release to do those kinds of things and to make matters worse, our technical writer had already finished documentation and such a change would not only affect the dev team but would affect the technical writer and marketing as well. I expressed I wasn't going to make those changes without marketing's consent as well as the technical writer and my manager's. He pretty much said I don't care about the product and said I don't do my job. I would like to take a moment to say I take my job seriously and I do my best. I am the kind of person that goes to work 30-40 mins early and usually leaves 30 minutes later than everyone else. Saying I don't care or do my job is just insulting. His "attacks" on me grew from day to day. Every bug that popped up he would usually comment on in some manner that jabbed me and the other developer. "Oh that bug! Yeah that should have been fixed by now, figures! If someone would do their job!" and other similar kinds of comments. Keep in mind 8 out of 10 bugs were in the server and had nothing to do with me and the other developer. That didn't seem to matter.. On one occasion they got pretty bad and we almost got into a yelling match so I decided to stop talking to him all together. I carried all communication through office email (with my manager cc'd). He never attacked me via email. He still attempted to get aggressive with me in person but I completely ignore him and my only response to any question is, "Ask my team leader." or "Ask a product manager." The product launched after our two week extension. Trial 2: The day after the product launch our team leader went on vacation (thanks....). At this time we got a lot of questions from the tech support... major issues with the product. All of these issues were bugs marked "resolved" by our lovely team leader (a typical situation that often popped up). This is where we currently are. The other developer has been with the company for about three years (I've been there only five months) and told me he was going to speak with our manager alone and hoped it would help get our concerns across a little better in a one-on-one. He spoke with the manager and directly addressed all of our concerns regarding our team leader and the test manager giving us (mostly me) hell. Our manager basically said he understood how hard we work and said he noticed it and there's no doubt about it. He said he spoke with the test manager about his temper. Regarding the team leader, he didn't say a whole lot. He suggested we sit down with the team leader and address our concerns (isn't that the manager's job?). We're still waiting to see if anything has changed but we doubt it. What can we do next? 1) Talk to the team leader (may stress relationship and make work awkward) I admit the team leader is generally a nice guy. He is just a horrible leader and working closely with him is painful. I still don't believe bringing this directly to the team leader would help at all and may negatively impact the situation. 2) I could quit. Other than this situation the job is pretty fantastic. I really like my other coworkers and we have quite a bit of freedom. 3) I could take the situation with the team leader to one of the owners. I would then be throwing my manager under the bus. 4) I could take the situation with the test manager to HR. Any suggestions? Comments?

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Oracle Enterprise Manager 12c Integration With Oracle Enterprise Manager Ops Center 11g

- by Scott Elvington

In a blog entry earlier this year, we announced the availability of the Ops Center 11g plug-in for Enterprise Manager 12c. In this article I will walk you through the process of deploying the plug-in on your existing Enterprise Manager agents and show you some of the capabilities the plug-in provides. We'll also look at the integration from the Ops Center perspective. I will show you how to set up the connection to Enterprise Manager and give an overview of the information that is available. Installing and Configuring the Ops Center Plug-in The plug-in is available for download from the Self Update page (Setup ? Extensibility ? Self Update). The plug-in name is “Ops Center Infrastructure stack”. Once you have downloaded the plug-in you can navigate to the Plug-In management page (Setup ? Extensibility ? Plug-ins) to begin deployment. The plug-in must first be deployed on the Management Server. You will need to provide the repository password of the SYS user in order to deploy the plug-in to the Management Server. There are a few pre-requisites that need to be completed on the Ops Center side before the plug-in can be deployed and configured on the desired Enterprise Manager agents. Any servers, whether physical or virtual, for which you wish to see metrics and alerts need to be managed by Ops Center. This means that the Operating System needs to have an Ops Center management agent installed as a minimum. The plug-in can provide even more value when Ops Center is also managing the other “layers of the stack”, for example the service processor, the blade chassis or the XSCF of an M-Series server. The more information that Ops Center has about the stack, the more information that will be visible within Enterprise Manager via the plug-in. In order to access the information within Ops Center, the plug-in requires a user to connect as. This user does not require any particular Ops Center permissions or roles, it simply needs to exist. You can create a specific “EMPlugin” user within Ops Center or use an existing user. Oracle recommends creating a specific, non-privileged user account within Ops Center for this purpose. From the Ops Center Administration section, select Enterprise Controller, click the Users tab and finally click the Add User icon to create the desired user account. For the purpose of this article I have discovered and managed the OS and service processor of the server where my Enterprise Manager 12c installation is hosted. With the plug-in deployed to the Management Server and the setup done within Ops Center, we're now ready to deploy the plug-in to the agents and configure the targets to communicate with the Ops Center Enterprise Controller. From the Setup menu select Add Targets then Add Targets Manually. Select the bottom radio button “Add Targets Manually by Specifying Target Monitoring Properties”, select Infrastructure Stack from the Target Type dropdown and finally, select the Monitoring Agent where you wish to deploy the plug-in. Click the Add Manually.... button and fill in the details for the new target using the appropriate hostname for your Enterprise Controller and the user and password details for the plug-in access user. After the target has been added to the agent you will need to allow a few minutes for the initial data collection to complete. Once completed you can see the new target in the All Targets list. All metric collections are enabled by default except one. To enable Infrastructure Stack Alarms collection, navigate to the newly added target and then to Target ? Monitoring ? Metric and Collection Settings. There you can click the “Disabled” link under Collection Schedule to enable collection and set your desired collection frequency. By default, a Warning level alert in Ops Center will equate to a Warning level event in Enterprise Manager and a Critical alert will equate to a Critical event. This mapping can be altered in the Metric and Collection Settings also. The default incident rules in Enterprise Manager only create incidents from Critical events so keep this in mind in case you want to see incidents generated for Warning or Info level alerts from Ops Center. Also, because Enterprise Manager already monitors the OS through it's Host target type, the plug-in does not pull OS alerts from Ops Center so as to prevent duplication. In addition to alert propagation, the plug-in also provides data for several reports detailing the topology and configuration of the stack as well as any hardware sensor data that is available. These are available from the Information Publisher Reports. Navigate there from the Enterprise ? Reports menu or directly from the Infrastructure Stack target of interest. As an example, here is a sample of the Hardware Sensors report showing some of the available sensor data. The report can also be exported to a CSV file format if desired. Connecting Ops Center to Enterprise Manager Repository For an Enterprise Manager user, the plug-in provides a deeper visibility to the state of the infrastructure underlying the databases and middleware. On the Ops Center side, there is also a greater visibility to the targets running on the infrastructure. To set up the Ops Center data collection, just navigate to the Administration section and select the Grid Control link. Select the Configure/Connect action from the right-hand menu and complete the wizard forms to enable the connection to the Enterprise Manager repository and UI. Be sure to use the sysman account when configuring the database connection. Once the job completes and the initial data synchronization is done you will see new Target tabs on your OS assets. The new tab lists all the Enterprise Manager targets and any alerts, availability and performance data specific to the selected target. It is also possible to use the GoTo icon to launch the Enterprise Manager BUI in context of the specific target or alert to drill into more detail. Hopefully this brief overview of the integration between Enterprise Manager and Ops Center has provided a jumpstart to getting a more complete view of the full stack of your enterprise systems.

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SQL Server Master class winner

- by Testas

The winner of the SQL Server MasterClass competition courtesy of the UK SQL Server User Group and SQL Server Magazine! Steve Hindmarsh There is still time to register for the seminar yourself at: www.regonline.co.uk/kimtrippsql More information about the seminar Where: Radisson Edwardian Heathrow Hotel, London When: Thursday 17th June 2010 This one-day MasterClass will focus on many of the top issues companies face when implementing and maintaining a SQL Server-based solution. In the case where a company has no dedicated DBA, IT managers sometimes struggle to keep the data tier performing well and the data available. This can be especially troublesome when the development team is unfamiliar with the affect application design choices have on database performance. The Microsoft SQL Server MasterClass 2010 is presented by Paul S. Randal and Kimberly L. Tripp, two of the most experienced and respected people in the SQL Server world. Together they have over 30 years combined experience working with SQL Server in the field, and on the SQL Server product team itself. This is a unique opportunity to hear them present at a UK event which will: Debunk many of the ingrained misconceptions around SQL Server's behaviour Show you disaster recovery techniques critical to preserving your company's life-blood - the data Explain how a common application design pattern can wreak havoc in the database Walk through the top-10 points to follow around operations and maintenance for a well-performing and available data tier! Please Note: Agenda may be subject to change Sessions Abstracts KEYNOTE: Bridging the Gap Between Development and Production Applications are commonly developed with little regard for how design choices will affect performance in production. This is often because developers don't realize the implications of their design on how SQL Server will be able to handle a high workload (e.g. blocking, fragmentation) and/or because there's no full-time trained DBA that can recognize production problems and help educate developers. The keynote sets the stage for the rest of the day. Discussing some of the issues that can arise, explaining how some can be avoided and highlighting some of the features in SQL 2008 that can help developers and DBAs make better use of SQL Server, and troubleshoot when things go wrong. SESSION ONE: SQL Server Mythbusters It's amazing how many myths and misconceptions have sprung up and persisted over the years about SQL Server - after many years helping people out on forums, newsgroups, and customer engagements, Paul and Kimberly have heard it all. Are there really non-logged operations? Can interrupting shrinks or rebuilds cause corruption? Can you override the server's MAXDOP setting? Will the server always do a table-scan to get a row count? Many myths lead to poor design choices and inappropriate maintenance practices so these are just a few of many, many myths that Paul and Kimberly will debunk in this fast-paced session on how SQL Server operates and should be managed and maintained. SESSION TWO: Database Recovery Techniques Demo-Fest Even if a company has a disaster recovery strategy in place, they need to practice to make sure that the plan will work when a disaster does strike. In this fast-paced demo session Paul and Kimberly will repeatedly do nasty things to databases and then show how they are recovered - demonstrating many techniques that can be used in production for disaster recovery. Not for the faint-hearted! SESSION THREE: GUIDs: Use, Abuse, and How To Move Forward Since the addition of the GUID (Microsoft’s implementation of the UUID), my life as a consultant and "tuner" has been busy. I’ve seen databases designed with GUID keys run fairly well with small workloads but completely fall over and fail because they just cannot scale. And, I know why GUIDs are chosen - it simplifies the handling of parent/child rows in your batches so you can reduce round-trips or avoid dealing with identity values. And, yes, sometimes it's even for distributed databases and/or security that GUIDs are chosen. I'm not entirely against ever using a GUID but overusing and abusing GUIDs just has to be stopped! Please, please, please let me give you better solutions and explanations on how to deal with your parent/child rows, round-trips and clustering keys! SESSION 4: Essential Database Maintenance In this session, Paul and Kimberly will run you through their top-ten database maintenance recommendations, with a lot of tips and tricks along the way. These are distilled from almost 30 years combined experience working with SQL Server customers and are geared towards making your databases more performant, more available, and more easily managed (to save you time!). Everything in this session will be practical and applicable to a wide variety of databases. Topics covered include: backups, shrinks, fragmentation, statistics, and much more! Focus will be on 2005 but we'll explain some of the key differences for 2000 and 2008 as well. Speaker Biographies Kimberley L. Tripp Paul and Kimberly are a husband-and-wife team who own and run SQLskills.com, a world-renowned SQL Server consulting and training company. They are both SQL Server MVPs and Microsoft Regional Directors, with over 30 years of combined experience on SQL Server. Paul worked on the SQL Server team for nine years in development and management roles, writing many of the DBCC commands, and ultimately with responsibility for core Storage Engine for SQL Server 2008. Paul writes extensively on his blog (SQLskills.com/blogs/Paul) and for TechNet Magazine, for which he is also a Contributing Editor. Kimberly worked on the SQL Server team in the early 1990s as a tester and writer before leaving to found SQLskills and embrace her passion for teaching and consulting. Kimberly has been a staple at worldwide conferences since she first presented at TechEd in 1996, and she blogs at SQLskills.com/blogs/Kimberly. They have written Microsoft whitepapers and books for SQL Server 2000, 2005 and 2008, and are regular, top-rated presenters worldwide on database maintenance, high availability, disaster recovery, performance tuning, and SQL Server internals. Together they teach the SQL MCM certification and throughout Microsoft.In their spare time, they like to find frogfish in remote corners of the world. Speaker Testimonials "To call them good trainers is an epic understatement. They know how to deliver technical material in ways that illustrate it well. I had to stop Paul at one point and ask him how long it took to build a particular slide because the animations were so good at conveying a hard-to-describe process." "These are not beginner presenters, and they put an extreme amount of preparation and attention to detail into everything that they do. Completely, utterly professional." "When it comes to the instructors themselves, Kimberly and Paul simply have no equal. Not only are they both ultimate authorities, but they have endless enthusiasm about the material, and spot on delivery. If either ever got tired they never showed it, even after going all day and all week. We witnessed countless demos over the course of the week, some extremely involved, multi-step processes, and I can’t recall one that didn’t go the way it was supposed to." "You might think that with this extreme level of skill comes extreme levels of egotism and lack of patience. Nothing could be further from the truth. ... They simply know how to teach, and are approachable, humble, and patient." "The experience Paul and Kimberly have had with real live customers yields a lot more information and things to watch out for than you'd ever get from documentation alone." “Kimberly, I just wanted to send you an email to let you know how awesome you are! I have applied some of your indexing strategies to our website’s homegrown CMS and we are experiencing a significant performance increase. WOW....amazing tips delivered in an exciting way! Thanks again”

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Developer’s Life – Attitude and Communication – They Can Cause Problems – Notes from the Field #027

- by Pinal Dave

[Note from Pinal]: This is a 27th episode of Notes from the Field series. The biggest challenge for anyone is to understand human nature. We human have so many things on our mind at any moment of time. There are cases when what we say is not what we mean and there are cases where what we mean we do not say. We do say and things as per our mood and our agenda in mind. Sometimes there are incidents when our attitude creates confusion in the communication and we end up creating a situation which is absolutely not warranted. In this episode of the Notes from the Field series database expert Mike Walsh explains a very crucial issue we face in our career, which is not technical but more to relate to human nature. Read on this may be the best blog post you might read in recent times. In this week’s note from the field, I’m taking a slight departure from technical knowledge and concepts explained. We’ll be back to it next week, I’m sure. Pinal wanted us to explain some of the issues we bump into and how we see some of our customers arrive at problem situations and how we have helped get them back on the right track. Often it is a technical problem we are officially solving – but in a lot of cases as a consultant, we are really helping fix some communication difficulties. This is a technical blog post and not an “advice column” in a newspaper – but the longer I am a consultant, the more years I add to my experience in technology the more I learn that the vast majority of the problems we encounter have “soft skills” included in the chain of causes for the issue we are helping overcome. This is not going to be exhaustive but I hope that sharing four pieces of advice inspired by real issues starts a process of searching for places where we can be the cause of these challenges and look at fixing them in ourselves. Or perhaps we can begin looking at resolving them in teams that we manage. I’ll share three statements that I’ve either heard, read or said and talk about some of the communication or attitude challenges highlighted by the statement. 1 – “But that’s the SAN Administrator’s responsibility…” I heard that early on in my consulting career when talking with a customer who had serious corruption and no good recent backups – potentially no good backups at all. The statement doesn’t have to be this one exactly, but the attitude here is an attitude of “my job stops here, and I don’t care about the intent or principle of why I’m here.” It’s also a situation of having the attitude that as long as there is someone else to blame, I’m fine… You see in this case, the DBA had a suspicion that the backups were not being handled right. They were the DBA and they knew that they had responsibility to ensure SQL backups were good to go – it’s a basic requirement of a production DBA. In my “As A DBA Where Do I start?!” presentation, I argue that is job #1 of a DBA. But in this case, the thought was that there was someone else to blame. Rather than create extra work and take on responsibility it was decided to just let it be another team’s responsibility. This failed the company, the company’s customers and no one won. As technologists – we should strive to go the extra mile. If there is a lack of clarity around roles and responsibilities and we know it – we should push to get it resolved. Especially as the DBAs who should act as the advocates of the data contained in the databases we are responsible for. 2 – “We’ve always done it this way, it’s never caused a problem before!” Complacency. I have to say that many failures I’ve been paid good money to help recover from would have not happened had it been for an attitude of complacency. If any thoughts like this have entered your mind about your situation you may be suffering from it. If, while reading this, you get this sinking feeling in your stomach about that one thing you know should be fixed but haven’t done it.. Why don’t you stop and go fix it then come back.. “We should have better backups, but we’re on a SAN so we should be fine really.” “Technically speaking that could happen, but what are the chances?” “We’ll just clean that up as a fast follow” ..and so on. In the age of tightening IT budgets, increased expectations of up time, availability and performance there is no room for complacency. Our customers and business units expect – no demand – the best. Complacency says “we will give you second best or hopefully good enough and we accept the risk and know this may hurt us later. Sometimes an organization will opt for “good enough” and I agree with the concept that at times the perfect can be the enemy of the good. But when we make those decisions in a vacuum and are not reporting them up and discussing them as an organization that is different. That is us unilaterally choosing to do something less than the best and purposefully playing a game of chance. 3 – “This device must accept interference from other devices but not create any” I’ve paraphrased this one – but it’s something the Federal Communications Commission – a federal agency in the United States that regulates electronic communication – requires of all manufacturers of any device that could cause or receive interference electronically. I blogged in depth about this here (http://www.straightpathsql.com/archives/2011/07/relationship-advice-from-the-fcc/) so I won’t go into much detail other than to say this… If we all operated more on the premise that we should do our best to not be the cause of conflict, and to be less easily offended and less upset when we perceive offense life would be easier in many areas! This doesn’t always cause the issues we are called in to help out. Not directly. But where we see it is in unhealthy relationships between the various technology teams at a client. We’ll see teams hoarding knowledge, not sharing well with others and almost working against other teams instead of working with them. If you trace these problems back far enough it often stems from someone or some group of people violating this principle from the FCC. To Sum It Up Technology problems are easy to solve. At Linchpin People we help many customers get past the toughest technological challenge – and at the end of the day it is really just a repeatable process of pattern based troubleshooting, logical thinking and starting at the beginning and carefully stepping through to the end. It’s easy at the end of the day. The tough part of what we do as consultants is the people skills. Being able to help get teams working together, being able to help teams take responsibility, to improve team to team communication? That is the difficult part, and we get to use the soft skills on every engagement. Work on professional development (http://professionaldevelopment.sqlpass.org/) and see continuing improvement here, not just with technology. I can teach just about anyone how to be an excellent DBA and performance tuner, but some of these soft skills are much more difficult to teach. If you want to get started with performance analytics and triage of virtualized SQL Servers with the help of experts, read more over at Fix Your SQL Server. Reference: Pinal Dave (http://blog.sqlauthority.com)Filed under: Notes from the Field, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL

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Beyond Chatting: What ‘Social’ Means for CRM

- by Natalia Rachelson

Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} A guest post by Steve Diamond, Senior Director, Outbound Product Management, Oracle In a recent post on this blog, my colleague Steve Boese asked three questions related to the widespread popularity and incredibly rapid growth of Facebook, Pinterest, and LinkedIn. Steve then addressed the many applications for collaborative solutions in the area of Human Capital Management. So, in turning to a conversation about Customer Relationship Management (CRM) and Sales Force Automation (SFA), let me ask you one simple question. How many sales people, particularly at business-to-business companies, consistently meet or beat their quotas in their roles by working alone, with no collaboration among fellow sales people, sales executives, employees in product groups, in service, in Legal, third-party partners, etc.? Hello? Is anybody out there? What’s that cricket noise I hear? That’s correct. Nobody! When it comes to Sales, introverts arguably have a distinct disadvantage. While it’s certainly a truism that “success” in most professional endeavors requires working with people, it’s a mandatory success factor in Sales. This fact became abundantly clear to me one early morning in the late 1990s when I joined the former Hyperion Solutions (now part of Oracle) and attended a Sales Award Ceremony. The Head of Sales at that time gave out dozens of awards – none of them to individuals and all of them to TEAMS of individuals. That’s how it works in Sales. Your colleagues help provide you with product intelligence and competitive intelligence. They help you build the best presentations, pitches, and proposals. They help you develop the most killer RFPs. They align you with the best product people to ensure you’re matching the best products for the opportunity and join you in critical meetings. They help knock the socks of your prospects in “bake off” demo’s. They bring in the best partners to either add complementary products to your opportunity or help you implement a solution. They work with you as a collective team. And so how is all this collaboration STILL typically done today? Through email. And yet we all silently or not so silently grimace about email. It’s relatively siloed. It’s painful to search. It’s difficult to align by topic. And it’s nearly impossible to re-trace meaningful and helpful conversations that occurred among a group or a team at some point in history. This is where social networking for Sales comes into play. It’s about PURPOSEFUL social networking versus chattering. What is purposeful social networking? It’s collaboration that’s built around opportunities, accounts, and contacts. It’s collaboration that delivers valuable context – on the target company, and on key competitors – just to name two examples. It’s collaboration that can scale to provide coaching for larger numbers of sales representatives, both for general purposes, and as we’ve largely discussed here, for specific ‘deals.’ And it’s collaboration that allows a team of people to collectively edit and iterate on a document like an RFP or a soon-to-be killer presentation that is maintained in a central repository, with no time wasted searching for it or worrying about version control. But lest we get carried away, let’s remember that collaboration “happens” among sales people whether there is specialized software to support it or not. The human practice of sales has not changed much in the last 80 to 90 years. Collaboration has been a mainstay during this entire time. But what social networking in general, and Oracle Social Networking in particular delivers, is the opportunity for sales teams to dramatically increase their effectiveness and efficiency – to identify and close more high quality and lucrative opportunities more quickly. For most sales organizations, this is how the game is won. To learn more please visit Oracle Social Network and Oracle Fusion Customer Relationship Management on oracle.com Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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CodePlex Daily Summary for Tuesday, April 06, 2010

CodePlex Daily Summary for Tuesday, April 06, 2010New ProjectsASP.NET MVC | SCAFFOLD: Add-in para Visual Studio 2008 que adiciona um poderoso scaffold para o ASP.NET MVC, com suporte ao Entity Framework.ASP.Net Permission Manager: This is an extension of ASP.Net Permission Manager that permission to roles.Babelfish.NET: Babelfish was created as a common framework for navigating several different node-to-node structured data sources, such as HTML, CSS, Javascript, X...CollaSuite: Collaboration Suite, Chat Client ServerdnyFramework: Denny FrameWorkDocxToHtml: DocxToHtmlDomain Driven Design and ASP.NET MVC 2 sample: It's a simple application ASP.NET MVC 2 with DDD modeling approach. It's about how to build maintainable applications applying DDD, IoC and infrast...DRP Address Book: A web based address book implementation using SQL Server 2008, ASP.NET, C#, and CSLA.NETFileSystemHelper SQL Server CLR: FileSystemHelper SQL Server CLR provides a collection of CLR stored procedures and functions for interacting with the file system. Using these sto...Foothill: This is an asp.net Web AppHouseFly controls: Controls for my upcomming app: HouseFlyiTunes Artwork App: This project is related to my iTunes Artwork App blog series. The application will automate the process of collecting album art for music tracks i...Logwiz - Automate the collection of Performance monitor logs using logman.exe: This tool is used to automate the process of collecting Performance monitoring data using the logman.exe on Windows Vista/Windows 7/Windows 2008 an...MailSharp - Beyond MailMessage: An easy-to-use library for .NET developers to send HTML formatted emails using templates with merge tags and embedded images instead of pointing at...MSTests.Fluently: MSTests.Fluently makes it easier for developers and testers to read and write tests with the Visual Studio Unit-Testing Framework. The Sentence-lik...openSIS dot net - Open Source SIS written in C#, built on dotnet 3.5 framework: openSIS dotnet is the dot net version of the popular openSIS Student Information System from OS4ED. This openSIS version is written in C# and is ba...PHP.net: PHP.net is a PHP IDE written in C# for Windows. The IDE will eventually be a complete standalone PHP development enviroment, including a developmen...Recommender System for Optus Website: <Recommender System for Optus Website>This project is trying to apply some recommeder system techniques to telecom company websites. This project ...Sendkeys: This is a tool for remote controlling any Windows Application.Shamil: Shamil WorkSite Directory for SharePoint 2010 (from Microsoft Consulting Services, UK): A solution which provides 'site directory' functionality for SharePoint 2010. Refer to [file:Solution Description|Microsoft.MCSUK.SPSiteDirectory...SPD Workflow action to add user to a security group: This is a custom SPD workflow step developed to facilitate the process of adding users from a list to the security group. Keep in mind this is run...Star Trooper for XNA 2D Tutorial: Source for the Star Trooper XNA 2d Tutorial on XNA-UK (www.XNA-UK.co.uk), including the full set of code and each phase of the tutorial. Additio...TFS WitAdminUI: Team Foundation Server 2010 RC WitAdmin simple application with UIWindows Phone 7 Panorama control: The Windows Phone 7 Panorama control is a sample implementation of a Silverlight control that allows to create "Hub" applications on Windows Phone ...Yulu: Yulu helps you maintain short quotations or your thoughts with your Windows Mobile phones.New ReleasesASP .NET MVC CMS (Content Management System): Atomic CMS 2.0: Atomic CMS 2.0 was released. Please visit http://atomiccms.com/ for download documentation, last release and get more information about Atomic CMS ...ASP.Net Permission Manager: Mal.Web.Security.dll v1.0.2.0: Mal.Web.Security.dll Relealse v1.0.2.0CycleMania Starter Kit EAP - ASP.NET 4 Problem - Design - Solution: Cyclemania 0.08.48: The application now uses Windows Communication Foundation services. See Source Code tab for other recent changes.dotNetInstaller: setup bootstrapper for Windows: 1.10 (Development): Build 1.10.6588.0. Features - Added support for .exe setup components with an optional response file. - Added has_value_disabled option to user-de...Examine: RC 1: This is Examine RC1 release. It includes: Examine UmbracoExamine Lucene.Net 2.9.2Extend SmallBasic: Teaching Extensions v.010: Improved the pentagone crazy quizFileSystemHelper SQL Server CLR: FileSystemHelper CLR Project: Source code for FileSystemHelper CLR assembly.GameStore League Manager: League Manager 1.0.5-Logging: Added Logging functionality to track down bugs.iSun Shut - PC Auto Shutdown: iSun Shut 2.5: Relase Notes: -To properly view the source code please install DotNetBar 8.3 (http://www.devcomponents.com) -The Shutdown after firefox download f...LINQ to Twitter: LINQ to Twitter Beta v2.0.10: New items added since v1.1 include: Support for OAuth (via DotNetOpenAuth), secure communication via https, VB language support, serialization of ...MIC Pattern: !MIC Pattern DAL: Data Access Layer Este arquivo contem a DLL que faz acesso a dados e simplifica as operações de INSERT, UPDATE, DELETE e SELECT em bases de dados ...MVC Foolproof Validation: Alpha 0.1: Server side validation is stable. Client side validation is fairly stable aside from some border cases I hope to address soon. I’m actually using t...OpenGL ES 2.0 Compact Framework Wrapper: First binary release: CAB-installer for installing the sample application provided with the solution. Demonstrates a simple quad with rotation animation. Changes from l...patterns & practices SharePoint Guidance: SPG2010 Drop8: SharePoint Guidance Drop Notes Microsoft patterns and practices ****************************************** ***************************************...PROGRAMMABLE SOFTWARE DEVELOPMENT ENVIRONMENT: PROGRAMMABLE SOFTWARE DEVELOPMENT ENVIRONMENT - V3: The Beta Version 3 of the Programmable Software Development Environment features the random generator, longitudinal and cryptographic commands whi...RoTwee: RoTwee (9.0.0.0): New feature in this version : 17102 Tweet rotated count.SharePhone: SharePhone v.1.0.3: Added search functionality. Use clientContext.SearchProvider.Search(..) or clientContext.SearchProvider.KeywordSearch(..) A few examples here: ht...SharePoint Outlook Connector: Version 1.2.4.3: UI has been improved. Some bugs have been resolved.SPD Workflow action to add user to a security group: Version 1 custom workflow action: A custom SPD workflow step that automatically adds user to the correct security group, the user name can be driven from a list item or document li...SQL Server Metadata Toolkit 2008: SQL Server Metadata Toolkit Alpha 5: This release addresses the Issue 10567, which was a recursive view recursing more than 100 times. This was caused by the addition of SQL Parsing in...TFS WitAdminUI: WitAdminUI ver1.0: Download zip file and unzip to TFS2010 RC. And Excute WitAdminUI.exe. Because WitAdmin is made by .net v4.0 so I can't my application with MSI.TFTP Server: TFTP Server 1.0 Installer: Installer for the binary release of TFTP server v 1.0VivoSocial: VivoSocial 7.1.0: Version 7.1.0 of VivoSocial has been released. If you experienced any issues with the previous version, please update your modules to the 7.1.0 rel...WAFFLE: Windows Authentication Functional Framework (LE): 1.3 (Development): Build 1.3.9740.0. Features Added waffle-jna-auth.jar, native Java with JNA port. Misc Project upgraded to Visual Studio 2008.Most Popular ProjectsWBFS ManagerASP.NET Ajax LibraryImage Resizer Powertoy Clone for WindowsSkype Voice ChangerAll-In-One Code FrameworkWindows Live Calendar GadgetMDownloaderWindows 7 USB/DVD Download ToolDroid ExplorerEnhSimMost Active ProjectsGraffiti CMSnopCommerce. Open Source online shop e-commerce solution.Facebook Developer ToolkitRawrpatterns & practices – Enterprise LibraryjQuery Library for SharePoint Web ServicesShweet: SharePoint 2010 Team Messaging built with PexFarseer Physics EngineNcqrs Framework - The CQRS framework for .NETIonics Isapi Rewrite Filter

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Exchange 2003-Exchange 2010 post migration GAL/OAB problem

- by user68726

I am very new to Exchange so forgive my newbie-ness. I've exhausted Google trying to find a way to solve my problem so I'm hoping some of you gurus can shed some light on my next steps. Please forgive my bungling around through this. The problem I cannot download/update the Global Address List (GAL) and Offline Address Book (OAB) on my Outlook 2010 clients. I get: Task 'emailaddress' reported error (0x8004010F) : 'The operation failed. An object cannot be found.' ---- error. I'm using cached exchange mode, which if I turn off Outlook hangs completely from the moment I start it up. (Note I've replaced my actual email address with 'emailaddress') Background information I migrated mailboxes, public store, etc. from a Small Business Server 2003 with Exchange 2003 box to a Server 2008 R2 with Exchange 2010 based primarily on an experts exchange how to article. The exchange server is up and running as an internet facing exchange server with all of the roles necessary to send and receive mail and in that capacity is working fine. I "thought" I had successfully migrated everything from the SBS03 box, and due to huge amounts of errors in everything from AD to the Exchange install itself I removed the reference to the SBS03 server in adsiedit. I've still got access to the old SBS03 box, but as I said the number of errors in everything is preventing even the uninstall of Exchange (or the starting of the Exchange Information Store service), so I'm quite content to leave that box completely out of the picture while trying to solve my problem. After research I discovered this is most likely because I failed to run the “update-globaladdresslist” (or get / update) command from the Exchange shell before I removed the Exchange 2003 server from adsiedit (and the network). If I run the command now it gives me: WARNING: The recipient "domainname.com/Microsoft Exchange System Objects/Offline Address Book - first administrative group" is invalid and couldn't be updated. WARNING: The recipient "domainname.com/Microsoft Exchange System Objects/Schedule+ Free Busy Information – first administrative group" is invalid and couldn't be updated. WARNING: The recipient "domainname.com/Microsoft Exchange System Objects/ContainernameArchive" is invalid and couldn't be updated. WARNING: The recipient "domainname.com/Microsoft Exchange System Objects/ContainernameContacts" is invalid and couldn't be updated. (Note that I’ve replaced my domain with “domainname.com” and my organization name with “containername”) What I’ve tried I don’t want to use the old OAB, or GAL, I don’t care about either, our GAL and distribution lists needed to be organized anyway, so at this point I really just want to get rid of the old reference to the “first administrative group” and move on. I’ve tried to create a new GAL and tell Exchange 2010 to use that GAL instead of the old GAL, but I'm obviously missing some of the commands or something dumb I need to do to start over with a blank slate/GAL/OAB. I'm very tempted to completely delete the entire "first administrative group" tree from adsiedit and see if that gets rid of the ridiculous reference that no longer exists but I dont want to break something else. Commands run to try to create a new GAL and tell exch10 to use that GAL: New-globaladdresslist –name NAMEOFNEWGAL Set-globaladdresslist GUID –name NAMEOFNEWGAL This did nothing for me except now when I run get-globaladdresslist or with the | FL pipe I see two GALs listed, the “default global address list” and the “NAMEOFNEWGAL” that I created. After a little more research this morning it looks like you can't change/delete/remove the default address list, and the only way to do what I'm trying to do would be to maybe remove the default address list via adsiedit and recreate with a command something like new-GlobalAddressList -Name "Default Global Address List" -IncludedRecipients AllRecipients. This would be acceptable but I've searched and searched and can't find instructions or a breakdown of where exactly the default GAL lives in AD, and if I'd have to remove multiple child references/records. ** Of interest** I'm getting an event ID 9337 in my application log OALGen did not find any recipients in address list ‘\Global Address List. This offline address list will not be generated. -\NAMEOFMYOAB --------- on my Exchange 2010 box, which pretty much to me seems to confirm my suspicion that the empty GAL/OAB is what's causing the Outlook client 0x8004010F error. Help please!

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Granular Clipboard Control in Oracle IRM

- by martin.abrahams

One of the main leak prevention controls that customers are looking for is clipboard control. After all, there is little point in controlling access to a document if authorised users can simply make unprotected copies by use of the cut and paste mechanism. Oddly, for such a fundamental requirement, many solutions only offer very simplistic clipboard control - and require the customer to make an awkward choice between usability and security. In many cases, clipboard control is simply an ON-OFF option. By turning the clipboard OFF, you disable one of the most valuable edit functions known to man. Try working for any length of time without copying and pasting, and you'll soon appreciate how valuable that function is. Worse, some solutions disable the clipboard completely - not just for the protected document but for all of the various applications you have open at the time. Normal service is only resumed when you close the protected document. In this way, policy enforcement bleeds out of the particular assets you need to protect and interferes with the entire user experience. On the other hand, turning the clipboard ON satisfies a fundamental usability requirement - but also makes it really easy for users to create unprotected copies of sensitive information, maliciously or otherwise. All they need to do is paste into another document. If creating unprotected copies is this simple, you have to question how much you are really gaining by applying protection at all. You may not be allowed to edit, forward, or print the protected asset, but all you need to do is create a copy and work with that instead. And that activity would not be tracked in any way. So, a simple ON-OFF control creates a real tension between usability and security. If you are only using IRM on a small scale, perhaps security can outweigh usability - the business can put up with the restriction if it only applies to a handful of important documents. But try extending protection to large numbers of documents and large user communities, and the restriction rapidly becomes really unwelcome. I am aware of one solution that takes a different tack. Rather than disable the clipboard, pasting is always permitted, but protection is automatically applied to any document that you paste into. At first glance, this sounds great - protection travels with the content. However, at any scale this model may not be so appealing once you've had to deal with support calls from users who have accidentally applied protection to documents that really don't need it - which would be all too easily done. This may help control leakage, but it also pollutes the system with documents that have policies applied with no obvious rhyme or reason, and it can seriously inconvenience the business by making non-sensitive documents difficult to access. And what policy applies if you paste some protected content into an already protected document? Which policy applies? There are no prizes for guessing that Oracle IRM takes a rather different approach. The Oracle IRM Approach Oracle IRM offers a spectrum of clipboard controls between the extremes of ON and OFF, and it leverages the classification-based rights model to give granular control that satisfies both security and usability needs. Firstly, we take it for granted that if you have EDIT rights, of course you can use the clipboard within a given document. Why would we force you to retype a piece of content that you want to move from HERE... to HERE...? If the pasted content remains in the same document, it is equally well protected whether it be at the beginning, middle, or end - or all three. So, the first point is that Oracle IRM always enables the clipboard if you have the right to edit the file. Secondly, whether we enable or disable the clipboard, we only affect the protected document. That is, you can continue to use the clipboard in the usual way for unprotected documents and applications regardless of whether the clipboard is enabled or disabled for the protected document(s). And if you have multiple protected documents open, each may have the clipboard enabled or disabled independently, according to whether you have Edit rights for each. So, even for the simplest cases - the ON-OFF cases - Oracle IRM adds value by containing the effect to the protected documents rather than to the whole desktop environment. Now to the granular options between ON and OFF. Thanks to our classification model, we can define rights that enable pasting between documents in the same classification - ie. between documents that are protected by the same policy. So, if you are working on this month's financial report and you want to pull some data from last month's report, you can simply cut and paste between the two documents. The two documents are classified the same way, subject to the same policy, so the content is equally safe in both documents. However, if you try to paste the same data into an unprotected document or a document in a different classification, you can be prevented. Thus, the control balances legitimate user requirements to allow pasting with legitimate information security concerns to keep data protected. We can take this further. You may have the right to paste between related classifications of document. So, the CFO might want to copy some financial data into a board document, where the two documents are sealed to different classifications. The CFO's rights may well allow this, as it is a reasonable thing for a CFO to want to do. But policy might prevent the CFO from copying the same data into a classification that is accessible to external parties. The above option, to copy between classifications, may be for specific classifications or open-ended. That is, your rights might enable you to go from A to B but not to C, or you might be allowed to paste to any classification subject to your EDIT rights. As for so many features of Oracle IRM, our classification-based rights model makes this type of granular control really easy to manage - you simply define that pasting is permitted between classifications A and B, but omit C. Or you might define that pasting is permitted between all classifications, but not to unprotected locations. The classification model enables millions of documents to be controlled by a few such rules. Finally, you MIGHT have the option to paste anywhere - such that unprotected copies may be created. This is rare, but a legitimate configuration for some users, some use cases, and some classifications - but not something that you have to permit simply because the alternative is too restrictive. As always, these rights are defined in user roles - so different users are subject to different clipboard controls as required in different classifications. So, where most solutions offer just two clipboard options - ON-OFF or ON-but-encrypt-everything-you-touch - Oracle IRM offers real granularity that leverages our classification model. Indeed, I believe it is the lack of a classification model that makes such granularity impractical for other IRM solutions, because the matrix of rules for controlling pasting would be impossible to manage - there are so many documents to consider, and more are being created all the time.

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Taking the training wheels off: Accelerating the Business with Oracle IAM by Brian Mozinski (Accenture)

- by Greg Jensen

Today, technical requirements for IAM are evolving rapidly, and the bar is continuously raised for high performance IAM solutions as organizations look to roll out high volume use cases on the back of legacy systems. Existing solutions were often designed and architected to support offline transactions and manual processes, and the business owners today demand globally scalable infrastructure to support the growth their business cases are expected to deliver. To help IAM practitioners address these challenges and make their organizations and themselves more successful, this series we will outline the: • Taking the training wheels off: Accelerating the Business with Oracle IAM The explosive growth in expectations for IAM infrastructure, and the business cases they support to gain investment in new security programs. • "Necessity is the mother of invention": Technical solutions developed in the field Well proven tricks of the trade, used by IAM guru’s to maximize your solution while addressing the requirements of global organizations. • The Art & Science of Performance Tuning of Oracle IAM 11gR2 Real world examples of performance tuning with Oracle IAM • No Where to go but up: Extending the benefits of accelerated IAM Anything is possible, compelling new solutions organizations are unlocking with accelerated Oracle IAM Let’s get started … by talking about the changing dynamics driving these discussions. Big Companies are getting bigger everyday, and increasingly organizations operate across state lines, multiple times zones, and in many countries or continents at the same time. No longer is midnight to 6am a safe time to take down the system for upgrades, to run recon’s and import or update user accounts and attributes. Further IT organizations are operating as shared services with SLA’s similar to telephone carrier levels expected by their “clients”. Workers are moved in and out of roles on a weekly, daily, or even hourly rate and IAM is expected to support those rapid changes. End users registering for services during business hours in Singapore are expected their access to be green-lighted in custom apps hosted in Portugal within the hour. Many of the expectations of asynchronous systems and batched updates are not adequate and the number and types of users is growing. When organizations acted more like independent teams at functional or geographic levels it was manageable to have processes that relied on a handful of people who knew how to make things work …. Knew how to get you access to the key systems to get your job done. Today everyone is expected to do more with less, the finance administrator previously supporting their local Atlanta sales office might now be asked to help close the books for the Johannesburg team, and access certification process once completed monthly by Joan on the 3rd floor is now done by a shared pool of resources in Sao Paulo. Fragmented processes that rely on institutional knowledge to get access to systems and get work done quickly break down in these scenarios. Highly robust processes that have automated workflows for connected or disconnected systems give organizations the dynamic flexibility to share work across these lines and cut costs or increase productivity. As the IT industry computing paradigms continue to change with the passing of time, and as mature or proven approaches become clear, it is normal for organizations to adjust accordingly. Businesses must manage identity in an increasingly hybrid world in which legacy on-premises IAM infrastructures are extended or replaced to support more and more interconnected and interdependent services to a wider range of users. The old legacy IAM implementation models we had relied on to manage identities no longer apply. End users expect to self-request access to services from their tablet, get supervisor approval over mobile devices and email, and launch the application even if is hosted on the cloud, or run by a partner, vendor, or service provider. While user expectations are higher, they are also simpler … logging into custom desktop apps to request approvals, or going through email or paper based processes for certification is unacceptable. Users expect security to operate within the paradigm of the application … i.e. feel like the application they are using. Citizen and customer facing applications have evolved from every where, with custom applications, 3rd party tools, and merging in from acquired entities or 3rd party OEM’s resold to expand your portfolio of services. These all have their own user stores, authentication models, user lifecycles, session management, etc. Often the designers/developers are no longer accessible and the documentation is limited. Bringing together underlying directories to scale for growth, and improve user experience is critical for revenue … but also for operations. Job functions are more dynamic.... take the Olympics for example. Endless organizations from corporations broadcasting, endorsing, or marketing through the event … to non-profit athletic foundations and public/government entities for athletes and public safety, all operate simultaneously on the world stage. Each organization needs to spin up short-term teams, often dealing with proprietary information from hot ads to racing strategies or security plans. IAM is expected to enable team’s to spin up, enable new applications, protect privacy, and secure critical infrastructure. Then it needs to be disabled just as quickly as users go back to their previous responsibilities. On a more technical level … Optimized system directory; tuning guidelines and parameters are needed by businesses today. Business’s need to be making the right choices (virtual directories) and considerations via choosing the correct architectural patterns (virtual, direct, replicated, and tuning), challenge is that business need to assess and chose the correct architectural patters (centralized, virtualized, and distributed) Today's Business organizations have very complex heterogeneous enterprises that contain diverse and multifaceted information. With today's ever changing global landscape, the strategic end goal in challenging times for business is business agility. The business of identity management requires enterprise's to be more agile and more responsive than ever before. The continued proliferation of networking devices (PC, tablet, PDA's, notebooks, etc.) has caused the number of devices and users to be granted access to these devices to grow exponentially. Business needs to deploy an IAM system that can account for the demands for authentication and authorizations to these devices. Increased innovation is forcing business and organizations to centralize their identity management services. Access management needs to handle traditional web based access as well as handle new innovations around mobile, as well as address insufficient governance processes which can lead to rouge identity accounts, which can then become a source of vulnerabilities within a business’s identity platform. Risk based decisions are providing challenges to business, for an adaptive risk model to make proper access decisions via standard Web single sign on for internal and external customers,. Organizations have to move beyond simple login and passwords to address trusted relationship questions such as: Is this a trusted customer, client, or citizen? Is this a trusted employee, vendor, or partner? Is this a trusted device? Without a solid technological foundation, organizational performance, collaboration, constituent services, or any other organizational processes will languish. A Single server location presents not only network concerns for distributed user base, but identity challenges. The network risks are centered on latency of the long trip that the traffic has to take. Other risks are a performance around availability and if the single identity server is lost, all access is lost. As you can see, there are many reasons why performance tuning IAM will have a substantial impact on the success of your organization. In our next installment in the series we roll up our sleeves and get into detailed tuning techniques used everyday by thought leaders in the field implementing Oracle Identity & Access Management Solutions.

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Clustering for Mere Mortals (Pt 3)

- by Geoff N. Hiten

The Controller Now we get to the meat of the matter. You want a virtual cluster, the first thing you have to do is create your own portable domain. Start with a plain vanilla install of Windows 2003 R2 Standard on a semi-default VM. (1 GB RAM, 2 cores, 2 NICs, 128GB dynamically expanding VHD file). I chose this because it had the smallest disk and memory footprint of any current supported Microsoft Server product. I created the VM with a single dynamically expanding VHD, one fixed 16 GB VHD, and two NICs. One NIC is connected to the outside world and the other one is part of an internal-only network. The first NIC is set up as a DHCP client. We will get to the other one later. I actually tried this with Windows 2008 R2, but it failed miserably. Not sure whether it was 2008 R2 or the fact I tried to use cloned VMs in the cluster. Clustering is one place where NewSID would really come in handy. Too bad Microsoft bought and buried it. Load and Patch the OS (hence the need for the outside connection).This is a good time to go get dinner. Maybe a movie too. There are close to a hundred patches that need to be downloaded and applied. Avoiding that mess was why I put so much time into trying to get the 2008 R2 version working. Maybe next time. Don’t forget to add the extensions for VMLite (or whatever virtualization product you prefer). Set a fixed IP address on the internal-only NIC. Do not give it a gateway. Put the same IP address for the NIC and for the DNS Server. This IP should be in a range that is never available on your public network. You will need all the addresses in the range available. See the previous post for the exact settings I used. I chose 10.97.230.1 as the server. The rest of the 10.97.230 range is what I will use later. For the curious, those numbers are based on elements of my home address. Not truly random, but good enough for this project. Do not bridge the network connections. I never allowed the cluster nodes direct access to any public network. Format the fixed VHD and leave it alone for now. Promote the VM to a Domain Controller. If you have never done this, don’t worry. The only meaningful decision is what to call the new domain. I prefer a bogus name that does not correspond to a real Top-Level Domain (TLD). .com, .biz., .net, .org are all TLDs that we know and love. I chose .test as the TLD since it is descriptive AND it does not exist in the real world. The domain is called MicroAD. This gives me MicroAD.Test as my domain. During the promotion process, you will be prompted to install DNS as part of the Domain creation process. You want to accept this option. The installer will automatically assign this DNS server as the authoritative owner of the MicroAD.test DNS domain (not to be confused with the MicroAD.test Active Directory domain.) For the rest of the DCPROMO process, just accept the defaults. Now let’s make our IP address management easy. Add the DHCP Role to the server. Add the server (10.97.230.1 in this case) as the default gateway to assign to DHCP clients. Here is where you have to be VERY careful and bind it ONLY to the Internal NIC. Trust me, your network admin will NOT like an extra DHCP server “helping” out on her network. Go ahead and create a range of 10-20 IP Addresses in your scope. You might find other uses for a pocket domain controller <cough> Mirroring </cough> than just for building a cluster. And Clustering in SQL 2008 and Windows 2008 R2 fully supports DHCP addresses. Now we have three of the five key roles ready. Two more to go. Next comes file sharing. Since your cluster node VMs will not have access to any outside, you have to have some way to get files into these VMs. I simply go to the root of C: and create a “Shared” folder. I then share it out and grant full control to “Everyone” to both the share and to the underlying NTFS folder. This will be immensely useful for Service Packs, demo databases, and any other software that isn’t packaged as an ISO that we can mount to the VM. Finally we need to create a block-level multi-connect storage device. The kind folks at Starwinds Software (http://www.starwindsoftware.com/) graciously gave me a non-expiring demo license for expressly this purpose. Their iSCSI SAN software lets you create an iSCSI target from nearly any storage medium. Refreshingly, their product does exactly what they say it does. Thanks. Remember that 16 GB VHD file? That is where we are going to carve into our LUNs. I created an iSCSI folder off the root, just so I can keep everything organized. I then carved 5 ea. 2 GB iSCSI targets from that folder. I chose a fixed VHD for performance. I tried this earlier with a dynamically expanding VHD, but too many layers of abstraction and sparseness combined to make it unusable even for a demo. Stick with a fixed VHD so there is a one-to-one mapping between abstract and physical storage. If you read the previous post, you know what I named these iSCSI LUNs and why. Yes, I do have some left over space. Always leave yourself room for future growth or options. This gets us up to where we can actually build the nodes and install SQL. As with most clusters, the real work happens long before the individual nodes get installed and configured. At least it does if you want the cluster to be a true high-availability platform.

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What Makes a Good Design Critic? CHI 2010 Panel Review

- by jatin.thaker

Author: Daniel Schwartz, Senior Interaction Designer, Oracle Applications User Experience Oracle Applications UX Chief Evangelist Patanjali Venkatacharya organized and moderated an innovative and stimulating panel discussion titled "What Makes a Good Design Critic? Food Design vs. Product Design Criticism" at CHI 2010, the annual ACM Conference on Human Factors in Computing Systems. The panelists included Janice Rohn, VP of User Experience at Experian; Tami Hardeman, a food stylist; Ed Seiber, a restaurant architect and designer; John Kessler, a food critic and writer at the Atlanta Journal-Constitution; and Larry Powers, Chef de Cuisine at Shaun's restaurant in Atlanta, Georgia. Building off the momentum of his highly acclaimed panel at CHI 2009 on what interaction design can learn from food design (for which I was on the other side as a panelist), Venkatacharya brought together new people with different roles in the restaurant and software interaction design fields. The session was also quite delicious -- but more on that later. Criticism, as it applies to food and product or interaction design, was the tasty topic for this forum and showed that strong parallels exist between food and interaction design criticism. Figure 1. The panelists in discussion: (left to right) Janice Rohn, Ed Seiber, Tami Hardeman, and John Kessler. The panelists had great insights to share from their respective fields, and they enthusiastically discussed as if they were at a casual collegial dinner. John Kessler stated that he prefers to have one professional critic's opinion in general than a large sampling of customers, however, "Web sites like Yelp get users excited by the collective approach. People are attracted to things desired by so many." Janice Rohn added that this collective desire was especially true for users of consumer products. Ed Seiber remarked that while people looked to the popular view for their target tastes and product choices, "professional critics like John [Kessler] still hold a big weight on public opinion." Chef Powers indicated that chefs take in feedback from all sources, adding, "word of mouth is very powerful. We also look heavily at the sales of the dishes to see what's moving; what's selling and thus successful." Hearing this discussion validates our design work at Oracle in that we listen to our users (our diners) and industry feedback (our critics) to ensure an optimal user experience of our products. Rohn considers that restaurateur Danny Meyer's book, Setting the Table: The Transforming Power of Hospitality in Business, which is about creating successful restaurant experiences, has many applicable parallels to user experience design. Meyer actually argues that the customer is not always right, but that "they must always feel heard." Seiber agreed, but noted "customers are not designers," and while designers need to listen to customer feedback, it is the designer's job to synthesize it. Seiber feels it's the critic's job to point out when something is missing or not well-prioritized. In interaction design, our challenges are quite similar, if not parallel. Software tasks are like puzzles that are in search of a solution on how to be best completed. As a food stylist, Tami Hardeman has the demanding and challenging task of presenting food to be as delectable as can be. To present food in its best light requires a lot of creativity and insight into consumer tastes. It's no doubt then that this former fashion stylist came up with the ultimate catch phrase to capture the emotion that clients want to draw from their users: "craveability." The phrase was a hit with the audience and panelists alike. Sometime later in the discussion, Seiber remarked, "designers strive to apply craveability to products, and I do so for restaurants in my case." Craveabilty is also very applicable to interaction design. Creating straightforward and smooth workflows for users of Oracle Applications is a primary goal for my colleagues. We want our users to really enjoy working with our products where it makes them more efficient and better at their jobs. That's our "craveability." Patanjali Venkatacharya asked the panel, "if a design's "craveability" appeals to some cultures but not to others, then what is the impact to the food or product design process?" Rohn stated that "taste is part nature and part nurture" and that the design must take the full context of a product's usage into consideration. Kessler added, "good design is about understanding the context" that the experience necessitates. Seiber remarked how important seat comfort is for diners and how the quality of seating will add so much to the complete dining experience. Sometimes if these non-food factors are not well executed, they can also take away from an otherwise pleasant dining experience. Kessler recounted a time when he was dining at a restaurant that actually had very good food, but the photographs hanging on all the walls did not fit in with the overall décor and created a negative overall dining experience. While the tastiness of the food is critical to a restaurant's success, it is a captivating complete user experience, as in interaction design, which will keep customers coming back and ultimately making the restaurant a hit. Figure 2. Patanjali Venkatacharya enjoyed the Sardinian flatbread salad. As a surprise Chef Powers brought out a signature dish from Shaun's restaurant for all the panelists to sample and critique. The Sardinian flatbread dish showcased Atlanta's taste for fresh and local produce and cheese at its finest as a salad served on a crispy flavorful flat bread. Hardeman said it could be photographed from any angle, a high compliment coming from a food stylist. Seiber really enjoyed the colors that the dish brought together and thought it would be served very well in a casual restaurant on a summer's day. The panel really appreciated the taste and quality of the different components and how the rosemary brought all the flavors together. Seiber remarked that "a lot of effort goes into the appearance of simplicity." Rohn indicated that the same notion holds true with software user interface design. A tremendous amount of work goes into crafting straightforward interfaces, including user research, prototyping, design iterations, and usability studies. Design criticism for food and software interfaces clearly share many similarities. Both areas value expert opinions and user feedback. Both areas understand the importance of great design needing to work well in its context. Last but not least, both food and interaction design criticism value "craveability" and how having users excited about experiencing and enjoying the designs is an important goal. Now if we can just improve the taste of software user interfaces, people may choose to dine on their enterprise applications over a fresh organic salad.

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Clustering for Mere Mortals (Pt3)

- by Geoff N. Hiten

The Controller Now we get to the meat of the matter. You want a virtual cluster, the first thing you have to do is create your own portable domain. IStart with a plain vanilla install of Windows 2003 R2 Standard on a semi-default VM. (1 GB RAM, 2 cores, 2 NICs, 128GB dynamically expanding VHD file). I chose this because it had the smallest disk and memory footprint of any current supported Microsoft Server product. I created the VM with a single dynamically expanding VHD, one fixed 16 GB VHD, and two NICs. One NIC is connected to the outside world and the other one is part of an internal-only network. The first NIC is set up as a DHCP client. We will get to the other one later. I actually tried this with Windows 2008 R2, but it failed miserably. Not sure whether it was 2008 R2 or the fact I tried to use cloned VMs in the cluster. Clustering is one place where NewSID would really come in handy. Too bad Microsoft bought and buried it. Load and Patch the OS (hence the need for the outside connection).This is a good time to go get dinner. Maybe a movie too. There are close to a hundred patches that need to be downloaded and applied. Avoiding that mess was why I put so much time into trying to get the 2008 R2 version working. Maybe next time. Don’t forget to add the extensions for VMLite (or whatever virtualization product you prefer). Set a fixed IP address on the internal-only NIC. Do not give it a gateway. Put the same IP address for the NIC and for the DNS Server. This IP should be in a range that is never available on your public network. You will need all the addresses in the range available. See the previous post for the exact settings I used. I chose 10.97.230.1 as the server. The rest of the 10.97.230 range is what I will use later. For the curious, those numbers are based on elements of my home address. Not truly random, but good enough for this project. Do not bridge the network connections. I never allowed the cluster nodes direct access to any public network. Format the fixed VHD and leave it alone for now. Promote the VM to a Domain Controller. If you have never done this, don’t worry. The only meaningful decision is what to call the new domain. I prefer a bogus name that does not correspond to a real Top-Level Domain (TLD). .com, .biz., .net, .org are all TLDs that we know and love. I chose .test as the TLD since it is descriptive AND it does not exist in the real world. The domain is called MicroAD. This gives me MicroAD.Test as my domain. During the promotion process, you will be prompted to install DNS as part of the Domain creation process. You want to accept this option. The installer will automatically assign this DNS server as the authoritative owner of the MicroAD.test DNS domain (not to be confused with the MicroAD.test Active Directory domain.) For the rest of the DCPROMO process, just accept the defaults. Now let’s make our IP address management easy. Add the DHCP Role to the server. Add the server (10.97.230.1 in this case) as the default gateway to assign to DHCP clients. Here is where you have to be VERY careful and bind it ONLY to the Internal NIC. Trust me, your network admin will NOT like an extra DHCP server “helping” out on her network. Go ahead and create a range of 10-20 IP Addresses in your scope. You might find other uses for a pocket domain controller <cough> Mirroring </cough> than just for building a cluster. And Clustering in SQL 2008 and Windows 2008 R2 fully supports DHCP addresses. Now we have three of the five key roles ready. Two more to go. Next comes file sharing. Since your cluster node VMs will not have access to any outside, you have to have some way to get files into these VMs. I simply go to the root of C: and create a “Shared” folder. I then share it out and grant full control to “Everyone” to both the share and to the underlying NTFS folder. This will be immensely useful for Service Packs, demo databases, and any other software that isn’t packaged as an ISO that we can mount to the VM. Finally we need to create a block-level multi-connect storage device. The kind folks at Starwinds Software (http://www.starwindsoftware.com/) graciously gave me a non-expiring demo license for expressly this purpose. Their iSCSI SAN software lets you create an iSCSI target from nearly any storage medium. Refreshingly, their product does exactly what they say it does. Thanks. Remember that 16 GB VHD file? That is where we are going to carve into our LUNs. I created an iSCSI folder off the root, just so I can keep everything organized. I then carved 5 ea. 2 GB iSCSI targets from that folder. I chose a fixed VHD for performance. I tried this earlier with a dynamically expanding VHD, but too many layers of abstraction and sparseness combined to make it unusable even for a demo. Stick with a fixed VHD so there is a one-to-one mapping between abstract and physical storage. If you read the previous post, you know what I named these iSCSI LUNs and why. Yes, I do have some left over space. Always leave yourself room for future growth or options. This gets us up to where we can actually build the nodes and install SQL. As with most clusters, the real work happens long before the individual nodes get installed and configured. At least it does if you want the cluster to be a true high-availability platform.

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How clean is deleting a computer object?

- by Kevin

Though quite skilled at software development, I'm a novice when it comes to Active Directory. I've noticed that AD seems to have a lot of stuff buried in the directory and schema which does not appear superficially when using simplified tools such as Active Directory Users and Computers. It kind of feels like the Windows registry, where COM classes have all kinds of intertwined references, many of which are purely by GUID, such that it's not enough to just search for anything referencing "GadgetXyz" by name in order to cleanly remove GadgetXyz. This occasionally leads to the uneasy feeling that I may have useless garbage building up in there which I have no idea how to weed out. For instance, I made the mistake a while back of trying to rename a DC, figuring I could just do it in the usual manner from Control Panel. I found references to the old name buried all over the place which made it impossible to reuse that name without considerable manual cleanup. Even long after I got it all working, I've stumbled upon the old name hidden away in LDAP. (There were no other DCs left in the picture at that time so I don't think it was a tombstone issue.) More specifically, I'm worried about the case of just outright deleting a computer from AD. I understand the cleanest way to do it is to log into the computer itself and tell it to leave the domain. (As an aside, doing this in Windows 8 seems to only disable the computer object and not delete it outright!) My concern is cases where this is not possible, for instance because it was on an already-deleted VM image. I can simply go into Active Directory Users and Computers, find the computer object, click it, and press Delete, and it seems to go away. My question is, is it totally, totally gone, or could this leave hanging references in any Active Directory nook or cranny I won't know to look in? (Excluding of course the expected tombstone records which expire after a set time.) If so, is there any good way to clean up the mess? Thank you for any insight! Kevin ps., It was over a year ago so I don't remember the exact details, but here's the gist of the DC renaming issue. I started with a single 2008 DC named ABC in a physical machine and wanted to end up instead with a DC of the same name running in a vSphere VM. Not wanting to mess with imaging the physical machine, my plan instead was: Rename ABC to XYZ. Fresh install 2008 on a VM, name it ABC, and join it to the domain. (I may have done the latter in the same step as promoting to DC; I don't recall.) dcpromo the new ABC as a 2nd DC, including GC. Make sure the new ABC replicated correctly from XYZ and then transfer the FSMO roles from XYZ to it. Once everything was confirmed to work with the new ABC alone, demote XYZ, remove the AD role, and remove it from the domain. Eventually I managed to do this but it was a much bumpier ride than expected. In particular, I got errors trying to join the new ABC to the domain. These included "The pre-windows 2000 name is already in use" and "No mapping between account names and security IDs was done." I eventually found that the computer object for XYZ had attributes that still referred to it as ABC. Among these were servicePrincipalName, msDS-AdditionalDnsHostName, and msDS-AdditionalSamAccountName. The latter I could not edit via Attribute Editor and instead had to run this against XYZ: NETDOM computername <simple-name> /add:<FQDN> There were some other hitches I don't remember exactly.

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Curing the Database-Application mismatch

- by Phil Factor

If an application requires access to a database, then you have to be able to deploy it so as to be version-compatible with the database, in phase. If you can deploy both together, then the application and database must normally be deployed at the same version in which they, together, passed integration and functional testing. When a single database supports more than one application, then the problem gets more interesting. I’ll need to be more precise here. It is actually the application-interface definition of the database that needs to be in a compatible ‘version’. Most databases that get into production have no separate application-interface; in other words they are ‘close-coupled’. For this vast majority, the whole database is the application-interface, and applications are free to wander through the bowels of the database scot-free. If you’ve spurned the perceived wisdom of application architects to have a defined application-interface within the database that is based on views and stored procedures, any version-mismatch will be as sensitive as a kitten. A team that creates an application that makes direct access to base tables in a database will have to put a lot of energy into keeping Database and Application in sync, to say nothing of having to tackle issues such as security and audit. It is not the obvious route to development nirvana. I’ve been in countless tense meetings with application developers who initially bridle instinctively at the apparent restrictions of being ‘banned’ from the base tables or routines of a database. There is no good technical reason for needing that sort of access that I’ve ever come across. Everything that the application wants can be delivered via a set of views and procedures, and with far less pain for all concerned: This is the application-interface. If more than zero developers are creating a database-driven application, then the project will benefit from the loose-coupling that an application interface brings. What is important here is that the database development role is separated from the application development role, even if it is the same developer performing both roles. The idea of an application-interface with a database is as old as I can remember. The big corporate or government databases generally supported several applications, and there was little option. When a new application wanted access to an existing corporate database, the developers, and myself as technical architect, would have to meet with hatchet-faced DBAs and production staff to work out an interface. Sure, they would talk up the effort involved for budgetary reasons, but it was routine work, because it decoupled the database from its supporting applications. We’d be given our own stored procedures. One of them, I still remember, had ninety-two parameters. All database access was encapsulated in one application-module. If you have a stable defined application-interface with the database (Yes, one for each application usually) you need to keep the external definitions of the components of this interface in version control, linked with the application source, and carefully track and negotiate any changes between database developers and application developers. Essentially, the application development team owns the interface definition, and the onus is on the Database developers to implement it and maintain it, in conformance. Internally, the database can then make all sorts of changes and refactoring, as long as source control is maintained. If the application interface passes all the comprehensive integration and functional tests for the particular version they were designed for, nothing is broken. Your performance-testing can ‘hang’ on the same interface, since databases are judged on the performance of the application, not an ‘internal’ database process. The database developers have responsibility for maintaining the application-interface, but not its definition, as they refactor the database. This is easily tested on a daily basis since the tests are normally automated. In this setting, the deployment can proceed if the more stable application-interface, rather than the continuously-changing database, passes all tests for the version of the application. Normally, if all goes well, a database with a well-designed application interface can evolve gracefully without changing the external appearance of the interface, and this is confirmed by integration tests that check the interface, and which hopefully don’t need to be altered at all often. If the application is rapidly changing its ‘domain model’ in the light of an increased understanding of the application domain, then it can change the interface definitions and the database developers need only implement the interface rather than refactor the underlying database. The test team will also have to redo the functional and integration tests which are, of course ‘written to’ the definition. The Database developers will find it easier if these tests are done before their re-wiring job to implement the new interface. If, at the other extreme, an application receives no further development work but survives unchanged, the database can continue to change and develop to keep pace with the requirements of the other applications it supports, and needs only to take care that the application interface is never broken. Testing is easy since your automated scripts to test the interface do not need to change. The database developers will, of course, maintain their own source control for the database, and will be likely to maintain versions for all major releases. However, this will not need to be shared with the applications that the database servers. On the other hand, the definition of the application interfaces should be within the application source. Changes in it have to be subject to change-control procedures, as they will require a chain of tests. Once you allow, instead of an application-interface, an intimate relationship between application and database, we are in the realms of impedance mismatch, over and above the obvious security problems. Part of this impedance problem is a difference in development practices. Whereas the application has to be regularly built and integrated, this isn’t necessarily the case with the database. An RDBMS is inherently multi-user and self-integrating. If the developers work together on the database, then a subsequent integration of the database on a staging server doesn’t often bring nasty surprises. A separate database-integration process is only needed if the database is deliberately built in a way that mimics the application development process, but which hampers the normal database-development techniques. This process is like demanding a official walking with a red flag in front of a motor car. In order to closely coordinate databases with applications, entire databases have to be ‘versioned’, so that an application version can be matched with a database version to produce a working build without errors. There is no natural process to ‘version’ databases. Each development project will have to define a system for maintaining the version level. A curious paradox occurs in development when there is no formal application-interface. When the strains and cracks happen, the extra meetings, bureaucracy, and activity required to maintain accurate deployments looks to IT management like work. They see activity, and it looks good. Work means progress. Management then smile on the design choices made. In IT, good design work doesn’t necessarily look good, and vice versa.

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What Makes a Good Design Critic? CHI 2010 Panel Review

- by Applications User Experience

Author: Daniel Schwartz, Senior Interaction Designer, Oracle Applications User Experience Oracle Applications UX Chief Evangelist Patanjali Venkatacharya organized and moderated an innovative and stimulating panel discussion titled "What Makes a Good Design Critic? Food Design vs. Product Design Criticism" at CHI 2010, the annual ACM Conference on Human Factors in Computing Systems. The panelists included Janice Rohn, VP of User Experience at Experian; Tami Hardeman, a food stylist; Ed Seiber, a restaurant architect and designer; Jonathan Kessler, a food critic and writer at the Atlanta Journal-Constitution; and Larry Powers, Chef de Cuisine at Shaun's restaurant in Atlanta, Georgia. Building off the momentum of his highly acclaimed panel at CHI 2009 on what interaction design can learn from food design (for which I was on the other side as a panelist), Venkatacharya brought together new people with different roles in the restaurant and software interaction design fields. The session was also quite delicious -- but more on that later. Criticism, as it applies to food and product or interaction design, was the tasty topic for this forum and showed that strong parallels exist between food and interaction design criticism. Figure 1. The panelists in discussion: (left to right) Janice Rohn, Ed Seiber, Tami Hardeman, and Jonathan Kessler. The panelists had great insights to share from their respective fields, and they enthusiastically discussed as if they were at a casual collegial dinner. Jonathan Kessler stated that he prefers to have one professional critic's opinion in general than a large sampling of customers, however, "Web sites like Yelp get users excited by the collective approach. People are attracted to things desired by so many." Janice Rohn added that this collective desire was especially true for users of consumer products. Ed Seiber remarked that while people looked to the popular view for their target tastes and product choices, "professional critics like John [Kessler] still hold a big weight on public opinion." Chef Powers indicated that chefs take in feedback from all sources, adding, "word of mouth is very powerful. We also look heavily at the sales of the dishes to see what's moving; what's selling and thus successful." Hearing this discussion validates our design work at Oracle in that we listen to our users (our diners) and industry feedback (our critics) to ensure an optimal user experience of our products. Rohn considers that restaurateur Danny Meyer's book, Setting the Table: The Transforming Power of Hospitality in Business, which is about creating successful restaurant experiences, has many applicable parallels to user experience design. Meyer actually argues that the customer is not always right, but that "they must always feel heard." Seiber agreed, but noted "customers are not designers," and while designers need to listen to customer feedback, it is the designer's job to synthesize it. Seiber feels it's the critic's job to point out when something is missing or not well-prioritized. In interaction design, our challenges are quite similar, if not parallel. Software tasks are like puzzles that are in search of a solution on how to be best completed. As a food stylist, Tami Hardeman has the demanding and challenging task of presenting food to be as delectable as can be. To present food in its best light requires a lot of creativity and insight into consumer tastes. It's no doubt then that this former fashion stylist came up with the ultimate catch phrase to capture the emotion that clients want to draw from their users: "craveability." The phrase was a hit with the audience and panelists alike. Sometime later in the discussion, Seiber remarked, "designers strive to apply craveability to products, and I do so for restaurants in my case." Craveabilty is also very applicable to interaction design. Creating straightforward and smooth workflows for users of Oracle Applications is a primary goal for my colleagues. We want our users to really enjoy working with our products where it makes them more efficient and better at their jobs. That's our "craveability." Patanjali Venkatacharya asked the panel, "if a design's "craveability" appeals to some cultures but not to others, then what is the impact to the food or product design process?" Rohn stated that "taste is part nature and part nurture" and that the design must take the full context of a product's usage into consideration. Kessler added, "good design is about understanding the context" that the experience necessitates. Seiber remarked how important seat comfort is for diners and how the quality of seating will add so much to the complete dining experience. Sometimes if these non-food factors are not well executed, they can also take away from an otherwise pleasant dining experience. Kessler recounted a time when he was dining at a restaurant that actually had very good food, but the photographs hanging on all the walls did not fit in with the overall décor and created a negative overall dining experience. While the tastiness of the food is critical to a restaurant's success, it is a captivating complete user experience, as in interaction design, which will keep customers coming back and ultimately making the restaurant a hit. Figure 2. Patnajali Venkatacharya enjoyed the Sardian flatbread salad. As a surprise Chef Powers brought out a signature dish from Shaun's restaurant for all the panelists to sample and critique. The Sardinian flatbread dish showcased Atlanta's taste for fresh and local produce and cheese at its finest as a salad served on a crispy flavorful flat bread. Hardeman said it could be photographed from any angle, a high compliment coming from a food stylist. Seiber really enjoyed the colors that the dish brought together and thought it would be served very well in a casual restaurant on a summer's day. The panel really appreciated the taste and quality of the different components and how the rosemary brought all the flavors together. Seiber remarked that "a lot of effort goes into the appearance of simplicity." Rohn indicated that the same notion holds true with software user interface design. A tremendous amount of work goes into crafting straightforward interfaces, including user research, prototyping, design iterations, and usability studies. Design criticism for food and software interfaces clearly share many similarities. Both areas value expert opinions and user feedback. Both areas understand the importance of great design needing to work well in its context. Last but not least, both food and interaction design criticism value "craveability" and how having users excited about experiencing and enjoying the designs is an important goal. Now if we can just improve the taste of software user interfaces, people may choose to dine on their enterprise applications over a fresh organic salad.

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Oracle Tutor: Top 10 to Implement Sustainable Policies and Procedures

- by emily.chorba(at)oracle.com

Overview Your organization (executives, managers, and employees) understands the value of having written business process documents (process maps, procedures, instructions, reference documents, and form abstracts). Policies and procedures should be documented because they help to reduce the range of individual decisions and encourage management by exception: the manager only needs to give special attention to unusual problems, not covered by a specific policy or procedure. As more and more procedures are written to cover recurring situations, managers will begin to make decisions which will be consistent from one functional area to the next.Companies should take a project management approach when implementing an environment for a sustainable documentation program and do the following:1. Identify an Executive Champion2. Put together a winning team3. Assign ownership4. Centralize publishing5. Establish the Document Maintenance Process Up Front6. Document critical activities only7. Document actual practice8. Minimize documentation9. Support continuous improvement10. Keep it simple 1. Identify an Executive ChampionAppoint a top down driver. Select one key individual to be a mentor for the procedure planning team. The individual should be a senior manager, such as your company president, CIO, CFO, the vice-president of quality, manufacturing, or engineering. Written policies and procedures can be important supportive aids when known to express the thinking for the chief executive officer and / or the president and to have his or her full support. 2. Put Together a Winning TeamChoose a strong Project Management Leader and staff the procedure planning team with management members from cross functional groups. Make sure team members have the responsibility - and the authority - to make things happen.The winning team should consist of the Documentation Project Manager, Document Owners (one for each functional area), a Document Controller, and Document Specialists (as needed). The Tutor Implementation Guide has complete job descriptions for these roles. 3. Assign Ownership It is virtually impossible to keep process documentation simple and meaningful if employees who are far removed from the activity itself create it. It is impossible to keep documentation up-to-date when responsibility for the document is not clearly understood.Key to the Tutor methodology, therefore, is the concept of ownership. Each document has a single owner, who is responsible for ensuring that the document is necessary and that it reflects actual practice. The owner must be a person who is knowledgeable about the activity and who has the authority to build consensus among the persons who participate in the activity as well as the authority to define or change the way an activity is performed. The owner must be an advocate of the performers and negotiate, not dictate practices.In the Tutor environment, a document's owner is the only person with the authority to approve an update to that document. 4. Centralize Publishing Although it is tempting (especially in a networked environment and with document management software solutions) to decentralize the control of all documents -- with each owner updating and distributing his own -- Tutor promotes centralized publishing by assigning the Document Administrator (gate keeper) to manage the updates and distribution of the procedures library. 5. Establish a Document Maintenance Process Up Front (and stick to it) Everyone in your organization should know they are invited to suggest changes to procedures and should understand exactly what steps to take to do so. Tutor provides a set of procedures to help your company set up a healthy document control system. There are many document management products available to automate some of the document change and maintenance steps. Depending on the size of your organization, a simple document management system can reduce the effort it takes to track and distribute document changes and updates. Whether your company decides to store the written policies and procedures on a file server or in a database, the essential tasks for maintaining documents are the same, though some tasks are automated. 6. Document Critical Activities Only The best way to keep your documentation simple is to reduce the number of process documents to a bare minimum and to include in those documents only as much detail as is absolutely necessary. The first step to reducing process documentation is to document only those activities that are deemed critical. Not all activities require documentation. In fact, some critical activities cannot and should not be standardized. Others may be sufficiently documented with an instruction or a checklist and may not require a procedure. A document should only be created when it enhances the performance of the employee performing the activity. If it does not help the employee, then there is no reason to maintain the document. Activities that represent little risk (such as project status), activities that cannot be defined in terms of specific tasks (such as product research), and activities that can be performed in a variety of ways (such as advertising) often do not require documentation. Sometimes, an activity will evolve to the point where documentation is necessary. For example, an activity performed by single employee may be straightforward and uncomplicated -- that is, until the activity is performed by multiple employees. Sometimes, it is the interaction between co-workers that necessitates documentation; sometimes, it is the complexity or the diversity of the activity.7. Document Actual Practices The only reason to maintain process documentation is to enhance the performance of the employee performing the activity. And documentation can only enhance performance if it reflects reality -- that is, current best practice. Documentation that reflects an unattainable ideal or outdated practices will end up on the shelf, unused and forgotten.Documenting actual practice means (1) auditing the activity to understand how the work is really performed, (2) identifying best practices with employees who are involved in the activity, (3) building consensus so that everyone agrees on a common method, and (4) recording that consensus.8. Minimize Documentation One way to keep it simple is to document at the highest level possible. That is, include in your documents only as much detail as is absolutely necessary.When writing a document, you should ask yourself, What is the purpose of this document? That is, what problem will it solve?By focusing on this question, you can target the critical information.• What questions are the end users likely to have?• What level of detail is required?• Is any of this information extraneous to the document's purpose? Short, concise documents are user friendly and they are easier to keep up to date. 9. Support Continuous Improvement Employees who perform an activity are often in the best position to identify improvements to the process. In other words, continuous improvement is a natural byproduct of the work itself -- but only if the improvements are communicated to all employees who are involved in the process, and only if there is consensus among those employees.Traditionally, process documentation has been used to dictate performance, to limit employees' actions. In the Tutor environment, process documents are used to communicate improvements identified by employees. How does this work? The Tutor methodology requires a process document to reflect actual practice, so the owner of a document must routinely audit its content -- does the document match what the employees are doing? If it doesn't, the owner has the responsibility to evaluate the process, to build consensus among the employees, to identify "best practices," and to communicate these improvements via a document update. Continuous improvement can also be an outgrowth of corrective action -- but only if the solutions to problems are communicated effectively. The goal should be to solve a problem once and only once, which means not only identifying the solution, but ensuring that the solution becomes part of the process. The Tutor system provides the method through which improvements and solutions are documented and communicated to all affected employees in a cost-effective, timely manner; it ensures that improvements are not lost or confined to a single employee. 10. Keep it Simple Process documents don't have to be complex and unfriendly. In fact, the simpler the format and organization, the more likely the documents will be used. And the simpler the method of maintenance, the more likely the documents will be kept up-to-date. Keep it simply by:• Minimizing skills and training required• Following the established Tutor document format and layout• Avoiding technology just for technology's sake No other rule has as major an impact on the success of your internal documentation as -- keep it simple. Learn More For more information about Tutor, visit Oracle.Com or the Tutor Blog. Post your questions at the Tutor Forum. Emily Chorba Principle Product Manager Oracle Tutor & BPM

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Rebuilding CoasterBuzz, Part III: The architecture using the "Web stack of love"

- by Jeff

This is the third post in a series about rebuilding one of my Web sites, which has been around for 12 years. I hope to relaunch in the next month or two. More: Part I: Evolution, and death to WCF Part II: Hot data objects I finally hit a point in the re-do of CoasterBuzz where I feel like the major pieces are in place... rewritten, ported and what not, so that I can focus now on front-end design and more interesting creative problems. I've been asked on more than one occasion (OK, just twice) what's going on under the covers, so I figure this might be a good time to explain the overall architecture. As it turns out, I'm using a whole lof of the "Web stack of love," as Scott Hanselman likes to refer to it. Oh that Hanselman. First off, at the center of it all, is BizTalk. Just kidding. That's "enterprise architecture" humor, where every discussion starts with how they'll use BizTalk. Here are the bigger moving parts: It's fairly straight forward. A common library lives in a number of Web apps, all of which are (or will be) powered by ASP.NET MVC 4. They all talk to the same database. There is the main Web site, which also has the endpoint for the Silverlight-based Feed app. The cstr.bz site handles redirects, which are generated when news items are published and sent to Twitter. Facebook publishing is handled via the RSS Graffiti Facebook app. The API site handles requests from the Windows Phone app. The main site depends very heavily on POP Forums, the open source, MVC-based forum I maintain. It serves a number of functions, primarily handling users. These user objects serve in non-forum roles to handle things like news and database contributions, maintaining track records (coaster nerd for "list of rides I've been on") and, perhaps most importantly, paid club memberships. Before I get into more specifics, note that the "glue" for everything is Ninject, the dependency injection framework. I actually prefer StructureMap these days, but I started with Ninject in POP Forums a long time ago. POP Forums has a static class, PopForumsActivation, that new's up an instance of the container, and you can call it from where ever. The downside is that the forums require Ninject in your MVC app as the default dependency resolver. At some point, I'll decouple it, but for now it's not in the way. In the general sense, the entire set of apps follow a repository-service-controller-view pattern. Repos just do data access, service classes do business logic, controllers compose and route, views view. The forum also provides Scoring Game functionality. The Scoring Game is a reasonably abstract framework to award users points based on certain actions, and then award achievements when a certain number of point events happen. For example, the forum already awards a point when someone plus-one's a post you made. You can set up an achievement that says, "Give the user an award when they've had 100 posts plus'd." It also does zero-point entries into the ledger, so if you make a post, you could award an achievement based on 100 posts made. Wiring in the scoring game to CoasterBuzz functionality is just a matter of going to the Ninject container and getting an instance of the event publisher, and passing it events. Forum adapters were introduced into POP Forums a few versions ago, and they can intercept the model generated for forum topic lists and threads and designate an alternate view. These are used to make the "Day in Pictures" forum, where users can upload photos as frame-by-frame photo threads. Another adapter adds an association UI, so users can associate specific amusement parks with their trip report posts. The Silverlight-based Feed app talks to a simple JSON endpoint in the main app. This uses an underlying library I wrote ages ago, simply called Feeds, that aggregates event information. You inherit from a base class that creates instances of a publisher interface, and then use that class to send it an event type and any number of data fields. Feeds has two publishers: One is to the database, and that's used for the endpoint that talks to the Silverlight app. The second publisher publishes to Twitter, if the event is of the type "news." The wiring is a little strange, because for the new posts and topics events, I'm actually pulling out the forum repository classes from the Ninject container and replacing them with overridden methods to publish. I should probably be doing this at the service class level, but whatever. It's my mess. cstr.bz doesn't do anything interesting. It looks up the path, and if it has a match, does a 301 redirect to the long URL. The API site just serves up JSON for the Windows Phone app. The Windows Phone app is Silverlight, of course, and there isn't much to it. It does use the control toolkit, but beyond that, it relies on a simple class that creates a Webclient and calls the server for JSON to deserialize. The same class is now used by the Feed app, which used to use WCF. Simple is better. Data access in POP Forums is all straight SQL, because a lot of it was ported from the ASP.NET version. Most CoasterBuzz data access is handled by the Entity Framework, using the code-first model. The context class in this case does a lot of work to make sure that the table and key mapping works, since much of it breaks from the normal conventions of EF. One of the more powerful things you can do with EF, once you understand the little gotchas, is split tables by row into different entities. For example, a roller coaster photo has everything in the same row, including the metadata, the thumbnail bytes and the image itself. Obviously, if you want to get a list of photos to iterate over in a view, you don't want to get the image data. The use of navigation properties makes it easier to get just what you want. The front end includes Razor views in MVC, and jQuery is used for client-side goodness. I'm also using jQuery UI in a few places, for tabs, a dialog box and autocomplete. I'm also, tentatively, using jQuery Mobile. I've already ported most forum views to Mobile, but they need some work as v1.1 isn't finished yet. I'm not sure if I'll ship CoasterBuzz with mobile views or not yet. It's on the radar, but not something in my delivery criteria. That covers all of the big frameworks in play. Next time I hope to talk more about the front-end experience, which to me is where most of the fun is these days. Hoping to launch in the next month or two. Getting tired of looking at the old site!

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Windows Server 2012 Migration (DNS/AD DS Standard Eval to Essentials OEM) P2V -> Do I need a Secondary Domain Controller during migration?

- by Aubrey Robertson

This is my first post on this exchange (although not my first on stack exchange), so please have patience. I am a 3rd year student intern, and I have been tasked with virtualizing the server systems at the company I work for. I have come a long way, and I am almost ready to install the VM Server in migration mode. Here is some information: Source Server: Windows Server 2012 Standard Evaluation DNS Server (local only) Advanced Directory Domain Services File and Storage stuff A few other server roles Destination Server: Windows Server 2012 Essentials OEM (Hyper-V client) Running under a temporary Hyper-V host (will migrate the Hyper-V host back to the old machine after the original server is virtualized as a client). Sitting currently at the "Select Installation Mode" screen. I have been following the guides on Microsoft tech net, and today I spent most of the day getting rid of issues in the Best Practices Analyser on the source machine. I have 3 remaining issues (which are all related): ERROR: DNS: DNS servers on Ethernet (adapter name) should include the loopback address, but not as the first entry (flavour text indicates that, during migration, the DNS server may not be found) WARNING: All domains should have at least two domain controllers for redundancy. WARNING: DNS: Ethernet should be configured to use both a preferred and an alternate DNS Server. All of these issues can be resolved by deploying a secondary domain controller, but I have never done that before (see my concerns below). The main issue here that I am concerned with for installing in migration mode is the FIRST one (the error). If I try and set-up the new server deployment, and the adapter domain controller is listed as localhost, then this may cause the installation to fail. (at least, this is what the Microsoft documentation suggests). But I do not have another IP address to enter here as I have no other local domain controllers. So I did the first obvious thing that came to my mind, and tried to use Google DNS servers as my alternates. That did not work because they couldn't recognize other computers in the "forest". Now I'm no expert when it comes to DNS, so please forgive my ignorance. This DNS server is concerned only with Active Directory stuffs for the local network. If I go ahead with migration, and it fails, then I will just have to go ahead and install a secondary DNS server I suppose. The problem I have here is that I am limited by the amount of Windows Server keys I have available (I have 2); however, I do have access to a Linux box running Debian Wheezy that I set-up two weeks ago as a Mantis server. I could install Windows Server 2012 as a secondary DNS (I think) in a VM and use that, but then it seems like I will be wasting time, and probably the Windows key too, and if there's another way to do it with Linux that would be much better. Even better still, do I even need a secondary DNS server for migration at all? The hints said that during migration the original machine "might" not be found. Thank you for your time and consideration.

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The Faces in the Crowdsourcing

- by Applications User Experience

By Jeff Sauro, Principal Usability Engineer, Oracle Imagine having access to a global workforce of hundreds of thousands of people who can perform tasks or provide feedback on a design quickly and almost immediately. Distributing simple tasks not easily done by computers to the masses is called "crowdsourcing" and until recently was an interesting concept, but due to practical constraints wasn't used often. Enter Amazon.com. For five years, Amazon has hosted a service called Mechanical Turk, which provides an easy interface to the crowds. The service has almost half a million registered, global users performing a quarter of a million human intelligence tasks (HITs). HITs are submitted by individuals and companies in the U.S. and pay from $.01 for simple tasks (such as determining if a picture is offensive) to several dollars (for tasks like transcribing audio). What do we know about the people who toil away in this digital crowd? Can we rely on the work done in this anonymous marketplace? A rendering of the actual Mechanical Turk (from Wikipedia) Knowing who is behind Amazon's Mechanical Turk is fitting, considering the history of the actual Mechanical Turk. In the late 1800's, a mechanical chess-playing machine awed crowds as it beat master chess players in what was thought to be a mechanical miracle. It turned out that the creator, Wolfgang von Kempelen, had a small person (also a chess master) hiding inside the machine operating the arms to provide the illusion of automation. The field of human computer interaction (HCI) is quite familiar with gathering user input and incorporating it into all stages of the design process. It makes sense then that Mechanical Turk was a popular discussion topic at the recent Computer Human Interaction usability conference sponsored by the Association for Computing Machinery in Atlanta. It is already being used as a source for input on Web sites (for example, Feedbackarmy.com) and behavioral research studies. Two papers shed some light on the faces in this crowd. One paper tells us about the shifting demographics from mostly stay-at-home moms to young men in India. The second paper discusses the reliability and quality of work from the workers. Just who exactly would spend time doing tasks for pennies? In "Who are the crowdworkers?" University of California researchers Ross, Silberman, Zaldivar and Tomlinson conducted a survey of Mechanical Turk worker demographics and compared it to a similar survey done two years before. The initial survey reported workers consisting largely of young, well-educated women living in the U.S. with annual household incomes above $40,000. The more recent survey reveals a shift in demographics largely driven by an influx of workers from India. Indian workers went from 5% to over 30% of the crowd, and this block is largely male (two-thirds) with a higher average education than U.S. workers, and 64% report an annual income of less than $10,000 (keeping in mind $1 has a lot more purchasing power in India). This shifting demographic certainly has implications as language and culture can play critical roles in the outcome of HITs. Of course, the demographic data came from paying Turkers $.10 to fill out a survey, so there is some question about both a self-selection bias (characteristics which cause Turks to take this survey may be unrepresentative of the larger population), not to mention whether we can really trust the data we get from the crowd. Crowds can perform tasks or provide feedback on a design quickly and almost immediately for usability testing. (Photo attributed to victoriapeckham Flikr While having immediate access to a global workforce is nice, one major problem with Mechanical Turk is the incentive structure. Individuals and companies that deploy HITs want quality responses for a low price. Workers, on the other hand, want to complete the task and get paid as quickly as possible, so that they can get on to the next task. Since many HITs on Mechanical Turk are surveys, how valid and reliable are these results? How do we know whether workers are just rushing through the multiple-choice responses haphazardly answering? In "Are your participants gaming the system?" researchers at Carnegie Mellon (Downs, Holbrook, Sheng and Cranor) set up an experiment to find out what percentage of their workers were just in it for the money. The authors set up a 30-minute HIT (one of the more lengthy ones for Mechanical Turk) and offered a very high $4 to those who qualified and $.20 to those who did not. As part of the HIT, workers were asked to read an email and respond to two questions that determined whether workers were likely rushing through the HIT and not answering conscientiously. One question was simple and took little effort, while the second question required a bit more work to find the answer. Workers were led to believe other factors than these two questions were the qualifying aspect of the HIT. Of the 2000 participants, roughly 1200 (or 61%) answered both questions correctly. Eighty-eight percent answered the easy question correctly, and 64% answered the difficult question correctly. In other words, about 12% of the crowd were gaming the system, not paying enough attention to the question or making careless errors. Up to about 40% won't put in more than a modest effort to get paid for a HIT. Young men and those that considered themselves in the financial industry tended to be the most likely to try to game the system. There wasn't a breakdown by country, but given the demographic information from the first article, we could infer that many of these young men come from India, which makes language and other cultural differences a factor. These articles raise questions about the role of crowdsourcing as a means for getting quick user input at low cost. While compensating users for their time is nothing new, the incentive structure and anonymity of Mechanical Turk raises some interesting questions. How complex of a task can we ask of the crowd, and how much should these workers be paid? Can we rely on the information we get from these professional users, and if so, how can we best incorporate it into designing more usable products? Traditional usability testing will still play a central role in enterprise software. Crowdsourcing doesn't replace testing; instead, it makes certain parts of gathering user feedback easier. One can turn to the crowd for simple tasks that don't require specialized skills and get a lot of data fast. As more studies are conducted on Mechanical Turk, I suspect we will see crowdsourcing playing an increasing role in human computer interaction and enterprise computing. References: Downs, J. S., Holbrook, M. B., Sheng, S., and Cranor, L. F. 2010. Are your participants gaming the system?: screening mechanical turk workers. In Proceedings of the 28th international Conference on Human Factors in Computing Systems (Atlanta, Georgia, USA, April 10 - 15, 2010). CHI '10. ACM, New York, NY, 2399-2402. Link: http://doi.acm.org/10.1145/1753326.1753688 Ross, J., Irani, L., Silberman, M. S., Zaldivar, A., and Tomlinson, B. 2010. Who are the crowdworkers?: shifting demographics in mechanical turk. In Proceedings of the 28th of the international Conference Extended Abstracts on Human Factors in Computing Systems (Atlanta, Georgia, USA, April 10 - 15, 2010). CHI EA '10. ACM, New York, NY, 2863-2872. Link: http://doi.acm.org/10.1145/1753846.1753873

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