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  • EDQ Technical Enablement for OPN (Prague - June 17-19)

    - by milomir.vojvodic
    Oracle Enterprise Data Quality (EDQ) Technical Enablement and Partner Training Trusted Data for Your Enterprise Applications Oracle Enterprise Data Quality helps organizations achieve maximum value from their business-critical applications by delivering fit-for-purpose data. These products also enable individuals and collaborative teams to quickly and easily identify and resolve any problems in underlying data. With Oracle Enterprise Data Quality, customers can identify new opportunities, improve operational efficiency, and more efficiently comply with industry or governmental regulation. Oracle Enterprise Data Quality is designed to serve as a very channel friendly platform to OPN.  This means that pre-built extensions, components and even complete business solutions can readily be built and shared.  This allows our customers/partners to be highly efficient in how they deploy custom business solutions, but also allows our partners to develop specialized components, domain knowledge and even complete business solutions. Training is suitable for: · Database administrators · Architects · Technical staff Objectives of the training: After completing this course, participants should: · Have an understanding of the core functionality of EDQ across profiling, auditing, transforming, parsing and matching data · Be able to describe some of the key capabilities and benefits delivered by EDQ · Be able to create and run standalone EDQ processes and jobs · Be ready to start working with data from customers and (with practice) be able to demonstrate EDQ to customers Agenda 17th June Fundamentals For Demoing (Profile, Audit, Transform and More) Profiling Auditing Transforming Writing and exporting data Jobs and scheduling Publishing, packaging and copying EDQ processes Introduction to the Customer Data Extension Pack Realtime Processing via Web Services The Server Console Run Profiles Data Interfaces Sampling Publishing metrics to the Dashboard Users and security 18th June Matching Matching overview Basic matching configuration Matching rule hierarchies Clustering Merging Reviewing possible matches Outputting Match Data Case study 19th June Address Verification Address Verification Overview Configuration Accuracy Flags Parsing Parsing Overview Phrase profiling Tailoring a CDEP Parser Base Tokenization Classification Reclassification Selection Resolution Register Here Don’t miss this FREE event. Space is limited. Oracle University V Parku 2294/4 148 00 Praha 4 17.6. – 19.6. 2014 09:00 a.m.– 17:30 p.m.

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  • Oracle Social Relationship Management Implementation Exam is now available in Beta!

    - by Richard Lefebvre
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Get certified in implementing the most complete social relationship management solution on the market. Passing the exam means you will be recognized as an Implementation Specialist for Oracle Social Relationship Management. Schedule your exam as soon as possible to benefit from our exclusive vouchers which can waive the entire exam fee! /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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  • WebLogic Server on Oracle Database Appliance updates

    - by JuergenKress
    WLS on Oracle Database Appliance 2.6 is now available for building and deploying enterprise Java EE applications in a fully integrated system of software, servers, storage, and networking that delivers highly available database and WebLogic services - OTN. Webcast: Oracle WebLogic Server on ODA Updates and HA Demo - Replay. Data Sheet. Whitepaper: Oracle WebLogic Server on ODA - PDF. Installation templates for WebLogic on the latest ODA hardware, X3-2 now available - OTN. WebLogic Partner Community For regular information become a member in the WebLogic Partner Community please visit: http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Wiki Technorati Tags: WebLogic on ODA,WebLogic,WebLogic Community,Oracle,OPN,Jürgen Kress

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  • Mobile Suite introduction video

    - by JuergenKress
    Easily create and deliver engaging user experiences for the enterprise on one secure platform, for any device, on any application, and any data. At our SOA Community Workspace (SOA Community membership required) you can find the an overview video MobileSuiteIntroduction.mp4. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Facebook Wiki Technorati Tags: mobile integration,SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress,mobile suite

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  • Forbes.com: Oracle's message is Loud & Clear – “We’ve Got The Cloud”

    - by Cinzia Mascanzoni
    In a two-part series on Oracle's cloud strategy, Bob Evans reports on the October 4 meeting where Wall Street analysts questioned Mark Hurd and Safra Catz about the company's positioning for the shift to cloud computing. Access the article and read the Q&A exchanges between the analysts and Hurd and Catz. And then check out Bob's related Forbes.com piece "The Dumbest Idea of 2013," in response to the preposterous chatter that Larry Ellison and Oracle don't "get" the cloud. His powerful six-point argument unravels our competitors' spin. Go to the two-part strategy article. Read the "Dumbest Idea." Follow Bob on Twitter as he frequently updates his Oracle Voice column on Forbes.com.

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  • Want to become and WebLogic 12c expert? free WebLogic 12c partner bootcamps – new location: Madrid Spain

    - by JuergenKress
    We offer free 2 days hands-on WebLogic 12c workshops for Oracle partners who want to become WebLogic Specialize: Spain 18 - 19 September 2012 Oracle Ibérica For details please visit our registration page. WebLogic Partner Community For regular information become a member in the WebLogic Partner Community please visit: http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Wiki Technorati Tags: WebLogic 12c bootcamp,WebLogic training,education,WebLogic,WebLogic Community,Oracle,OPN,Jürgen Kress

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  • Mobile Application development - get hands on at UKOUG

    - by Grant Ronald
    Development of mobile solutions is one of the hottest topics in the IT market at the moment.  Forbes predicts that mobile application development with outstrip native PC development by 4-1 by 2015.  I'm therefor delighted to announce that the UKOUG and Oracle have synch'd up to provide a rolling 3 day hands-on Mobile development lab at the UKOUG conference this year. We're setting up a lab of 10 Mac machines in which you will be able to develop iOS on-device applications.  And the great thing is, if you want to develop for Android, its the same lab as well!  Just think, write once and deploy to iOS or Android.  We know places will be limited so we are going to be putting in place a first-come-first-served booking system.  Walk-ups will be allowed only if places are free. This is your chance to start skilling up on the hottest development initiative in years.

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  • Oracle Forms hat Zukunft!

    - by A&C Redaktion
    Normal 0 21 false false false DE X-NONE X-NONE MicrosoftInternetExplorer4 Diese frohe Botschaft für unsere bewährte Entwicklungsplattform Oracle Forms feiert der Oracle Gold Partner PITSS (professional it software & services) mit einer großen Roadshow in acht Städten. Von Hamburg bis Wien bieten PITSS und Oracle unter dem Titel „Oracle Forms von A bis Z“ Vorträge, Diskussion und Erfahrungsaustausch für alte und neue Forms Kunden. Jeweils von 9.30 Uhr bis 16.30 Uhr geht es unter anderem um A wie ADF oder APEX, B wie BPEL, E wie Erfahrungsaustausch, M wie Migration, W wie WebLogic Server und natürlich um Z wie Zukunft. Die Roadshow richtet sich an Software Developer, IT-Leiter, Software-Architekten und Projektleiter. Die Teilnahme ist kostenlos, unter dem jeweiligen Link können Sie sich für eine Station in Ihrer Nähe anmelden: 06.11. Hannover 07.11. Hamburg 08.11. Berlin/Potsdam 09.11. Düsseldorf 13.11. Dreieich 14.11. Stuttgart 15.11. München 29.11. Wien

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  • Oracle Catalog – product overview for middleware

    - by JuergenKress
    Are you looking for quick overview of all the Oracle product and solutions? The answer is the Oracle Catalog which helps you to understand the whole stack from hardware, database, middleware all the way to applications. A great source and helpful for sales persons and customers. Make sure you add the file to your mobile device. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit  www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Technorati Tags: Catalog,SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress

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  • Fault Handling Slides and Q&A by Vennester

    - by JuergenKress
    Fault Handling It is one thing to architect, design, and code the “happy flow” of your automated business processes and services. It is another thing to deal with situations you do not want or expect to occur in your processes and services. This session dives into fault handling in Oracle Service Bus 11g and Oracle SOA Suite 11g, based on an order-to-cash business process. Faults can be divided into business faults, technical faults, programming errors, and faulty user input. Each type of fault needs a different approach to prevent them from occurring or to deal with them. For example, apply User Experience (UX) techniques to improve the quality of your application so that faulty user input can be prevented as much as possible. This session shows and demos what patterns and techniques can be used in Oracle Service Bus and Oracle SOA Suite to prevent and handle technical faults as well as business faults. Q&A This section lists answers to the questions that were raised during the preview event. Q: Where can retries be configured in Oracle Service Bus? The retry mechanism is used to prevent faults caused by temporary glitches such as short network interruptions. A faulted message is resend (retried) and might succeed this time since the glitch has passed. Retries are an out-of-the-box feature that can be used in Oracle Service Bus and Oracle SOA Suite using the Fault Policy framework. By default, retries are disabled in Oracle Service Bus. Read the full article. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit  www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Technorati Tags: fault handling,vennester,SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress

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  • Chiro One's Success with Oracle Sales Cloud

    - by Richard Lefebvre
    "As we strive to be a world-class company for our patients we needed to align with a company like Oracle who also is a world-class brand," says Roger Gold, National Director of Customer Engagement. Chiro One Wellness Centers is a national healthcare provider. It plans to grow to 1000 offices across the globe by 2020 and Oracle Sales Cloud will make that possible. Watch the 4'33 YouTube video featuring Chiro One success with Oracle Sales Cloud

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  • Case Management Model and Notation (CMMN) by Torsten Winterberg

    - by JuergenKress
    The beta version of the current working draft of the new OMG paper can be found here. This figure 72 shows an example, how a case (here: writing a document) can be modeled using CMMN elements: Table 43 explains, where the different types of decorators can be used: The meaning if the elements and the decorations are explained in the CMMN beta document. Read the full article here. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Facebook Wiki Mix Forum Technorati Tags: ACM,BPM,Torsten Winterberg,SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress

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  • JavaOne 2013: (Key) Notes of a conference – State of the Java platform and all the roadmaps by Amis

    - by JuergenKress
    Last week’s JavaOne conference provided insights in the roadmap of the Java platform as well as in the current state of things in the Java community. The close relationship between Oracle and IBM concerning Java, the (continuing) lack of such a relationship with Google, the support from Microsoft for Java applications on its Azure cloud and the vibrant developer community – with over 200 different Java User Groups in many countries of the world. There were no major surprises or stunning announcements. Java EE 7 (release in June) was celebrated, the progress of Java 8 SE explained as well as the progress on Java Embedded and ME. The availability of NetBeans 7.4 RC1 and JDK 8 Early Adopters release as well as the open sourcing of project Avatar probably were the only real news stories. The convergence of JavaFX and Java SE is almost complete; the upcoming alignment of Java SE Embedded and Java ME is the next big consolidation step that will lead to a unified platform where developers can use the same skills, development tools and APIs on EE, SE, SE Embedded and ME development. This means that anything that runs on ME will run on SE (Embedded) and EE – not necessarily the reverse because not all SE APIs are part of the compact profile or the ME environment. However, the trimming down of the SE libraries and the increased capabilities of devices mean that a pretty rich JVM runs on many devices – such as JavaFX 8 on the Raspberry PI. The major theme of the conference was Internet of Things. A world of things that are smart and connected, devices like sensors, cameras and equipment from cars, fridges and television sets to printers, security gates and kiosks that all run Java and are all capable of sending data over local network connections or directly over the internet. The number of devices that has these capabilities is rapidly growing. This means that the number of places where Java programs can help program the behavior of devices is growing too. It also means that the volume of data generated is expanding and that we have to find ways to harvest that data, possibly do a local pre-processing (filter, aggregate) and channel the data to back end systems. Terms typically used are edge devices (small, simple, publishing data), gateways (receiving data from many devices, collecting and consolidating, pre-processing, sending onwards to back end – typically using real time event processing) and enterprise services – receiving the data-turned-information from the gateways to further consolidate, distribute and act upon. A cheap device like the Raspberry PI is a perfect way to get started as a Java developer with what embedded (device) programming means and how interaction with physical input and output takes place. Roadmaps The over all progress on Java is visualized in this overview: Read the full article here. WebLogic Partner Community For regular information become a member in the WebLogic Partner Community please visit: http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Wiki Technorati Tags: Amis,OOW,Oracle OpenWorld,JavaOne,WebLogic,WebLogic Community,Oracle,OPN,Jürgen Kress

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  • Oracle OpenWorld 2014 Preview: Don't-Miss Sessions, Hands-on Labs, and More

    - by Scott McNeil
    Check out all the latest Oracle Enterprise Manager 12c sessions at this year's Oracle OpenWorld. Organizers of the event, taking place in San Francisco from September 28 to October 2, expect heavy turnout at sessions, hands-on labs, and customer panels devoted to Oracle Enterprise Manager 12c. Find out who is participating and which sessions are most recommended by the Oracle Enterprise Manager team. Read More Stay Connected: Twitter | Facebook | YouTube | Linkedin | Newsletter Download the Oracle Enterprise Manager 12c Mobile app

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  • Showcase Your Expertise on the New Oracle Cloud Marketplace

    - by JuergenKress
    As an Oracle Accelerate partner, you need to g et the best visibility for your new services. You can do this by showcasing your expertise at cloud.oracle.com/marketplace. Just Click Get Published and follow the instructions. Get published in the Cloud Marketplace Visit Oracle Cloud Marketplace Video: Publish Your Application with Oracle Cloud Marketplace WebLogic Partner Community For regular information become a member in the WebLogic Partner Community please visit: http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Wiki Technorati Tags: Cloud,Cloud market place,WebLogic,WebLogic Community,Oracle,OPN,Jürgen Kress

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  • New sales kit for partners: Oracle Enterprise Manager 12c

    - by Javier Puerta
    Check out the latest Quick Reference Guides for Enterprise Manager 12c in the Knowledge Zone. The two-page Quick Reference Guide is designed to help partners uncover additional revenue opportunity by positioning Enterprise Manager in your sales engagement. Content includes elevator pitch for Enterprise Manager, tips on identifying target customers, qualifying questions to initiate customers discussion, supporting videos, references, and whitepapers for each customer scenario: Enterprise Manager 12c for Application Partners Enterprise Manager 12c for Hardware Partners Enterprise Manager 12c for Database Partners

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  • free Oracle Open World pass? Help us to clean the Ocean Beach!

    - by JuergenKress
    Volunteer for Coastal Cleanup; Receive a Complimentary Discover Pass Coastal Cleanup Day is California’s largest volunteer event and this year, you can help by joining Oracle employees and partners at the Ocean Beach cleanup in San Francisco. Participation earns you an Oracle T-shirt, the opportunity to sign up for an Oracle OpenWorld Discover Pass, and inclusion in the group photo that will be displayed on the Oracle OpenWorld and JavaOne Websites. When: September 15, 9 a.m. to 12:00 p.m. Where: San Francisco’s Ocean Beach To register and for more information, go to bitly.com/oceancleanup

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  • Upstart: sense of "stop on..." stanza when job is a task

    - by Binarus
    Hi, an upstart question (I think I have read all relevant man pages but could not find the answer there): What is the sense of using a "stop on ..." stanza in the definition of a job which is a task? The manuals tell us that such a job, after being started, just waits until its script (or exec stanza) is executed completely, and then stops automatically. Given that, what is the point in using "stop on ..." stanzas in such job definitions? For example, this is the job definition for Upstart's (very important) rc job in Natty 11.04 (leaving out comments and empty lines): start on runlevel [0123456] stop on runlevel [!$RUNLEVEL] export RUNLEVEL export PREVLEVEL console output env INIT_VERBOSE task exec /etc/init.d/rc $RUNLEVEL IMHO, the job, after being started by a runlevel event, will be stopped automatically as soon as /etc/init.d/rc $RUNLEVEL has finished. Thank you very much for any explanation!

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  • Learn about CRM and CX at Oracle Days 2012

    - by Richard Lefebvre
    Oracle Day 2012 features learning tracks and sessions tailored for accelerating your business in today’s environment. Oracle simplifies IT by investing in best-of-breed technologies at every layer of the technology stack and engineering them to work together so you can focus on driving your business forward. Throughout its history, Oracle has proved it can address the most complex IT challenges and solve the business problems of our customers. Discover Oracle’s strategy for powering innovation in the areas of Cloud, Social, Mobile, Business Operations, Data Center Optimization, Big Data and Analytics. Oracle Day 2012: Tracks     Engine for Growth: The business for optimized data center Powering innovation for your enterprise applications Architect your cloud: A blueprint for Cloud builders See more, Act faster: powering innovation with analytics Business operations: Powering business innovation Customer Experience: Empowering people, powering brands Check out the agenda at local even for more details

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  • Oracle OpenWorld 2011 Call For Papers

    - by Maria Colgan
    The Oracle OpenWorld 2011 call for papers is now open. Oracle customers and partners are encouraged to submit proposals to present at this year's Oracle OpenWorld conference, which will be held October 2-6, 2011 at the Moscone Center in San Francisco. Details and submission guidelines are available on the Oracle OpenWorld Call for Papers web site. The deadline for submissions is Sunday, March 27 2011 at 11:59 pm PDT. We look forward to checking out your sessions on the Optimizer, SQL Plan Management, and statistics!

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  • SOA: Simplifying Cloud, Mobile, and On-premise Integration–Webcast October 24th 2013

    - by JuergenKress
    Proliferation of mobile devices, data explosion, and cloud enablement has caused a dramatic shift in IT. Organizations need to rethink their application infrastructures to accommodate increased processing speeds, heightened security and availability concerns for their applications, all while meeting lowered total cost of ownership. Traditional infrastructures may not be sufficient to accommodate the diversity and complexity of integrations in this new era. Many of today’s IT organizations rely on a Service Oriented Architecture (SOA) backbone to keep their businesses running. SOA adoption and acceptance across industries have led to platform maturity at the application layer level. However, we are at the start of an era where there is a new modus operandi for organizations to thrive and deliver continuously on competitive differentiation. This change is a result of market globalization, explosion in the number of mobile devices, unparalleled growth in voluminous data and innovation that crosses organizational boundaries. Social, mobile, cloud are terms that are revolutionizing the way organizations operate. Oracle SOA Suite is a hot-pluggable software suite to build, deploy and manage Service-Oriented Architectures (SOA).Oracle SOA transforms complex application integration into agile and reusable service-based connectivity by mediating, routing, and managing interactions between services and applications in the enterprise and in the cloud. Oracle SOA Suite's hot-pluggable architecture helps businesses lower upfront costs by allowing maximum re-use of existing IT investments and assets. Join us on this webcast to find out how you can optimize the use of Oracle SOA Suite, simplifying integration, and what does the next generation of SOA has to offer to you. Agenda: What's new in Oracle SOA Simplifying integration Application Integration and SOA Cloud integration with SOA Mobile Integration leveraging Oracle SOA Suite Oracle Delivers on Next Generation SOA Customer Examples Summary and Q&A Webcast Thursday October 24th, 2013 10am CET (8am UTC / 11am EEST)Details at the Registration Page SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Facebook Wiki Mix Forum Technorati Tags: cloud integration,mobile integration,training,webcast middeware,SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress

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  • Oracle Open World - the technologist's fall classic

    - by user581320
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Well its September and the calendar is charging towards fall. I realized today that another summer had passed as the first rain in months fell here in northern California redwood country. If its fall that means that Oracle Open World is right around the corner and that tens of thousands of technology professionals will soon converge on San Francisco to fill every hotel and every corner of their minds. As in years past, team UPK will be there in force to answer questions, demo and discuss all things UPK. On Thursday, October 4, from 12:45pm to 1:45pm I along with several of my UPK teammates will be manning the User Productivity Kit Panel - Best Practices to Manage and Deploy Content. This session is an interactive session intended as an opportunity to get your UPK questions answered. To get things started we will answer some questions submitted in advance. If you have any questions or subject areas you’d like addressed during the session, let me know here in the blog and then come to the session and we’ll do our best to answer your questions.  Peter Maravelias UPK Product Management

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  • Next Quarterly Customer Update Webcast is Nov 27th (Nov 28th in Asia Pacific)

    - by John Klinke
    Join the WebCenter team as we present the latest product direction that was recently shared at the Oracle OpenWorld conference in San Francisco last month.   This Oracle WebCenter Quarterly Customer Update Webcast is scheduled on Nov 27th (Nov 28th in Asia Pacific). We will also be sharing the latest product updates and key support announcements that all WebCenter professionals and solution owners need to know. Don’t miss out on getting the latest information.  There will be two live sessions with Q&A at the end of each session.   Register for Session 1 -  Nov 27th at 9am San Francisco, 12pm New York, and 5pm London Register for Session 2 – Nov 28th at 9am Singapore, 11am Sydney, and 6pm (Nov 27th) San Francisco

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  • Making The EBS Upgrade From 11.5.10 Easier - Part II

    - by Annemarie Provisero
    ADVISOR WEBCAST: Making The EBS Upgrade From 11.5.10 Easier - Part II PRODUCT FAMILY: E-Business Suite July 12, 2011 at 8 am PT, 9 am MT, 11 am ET This one-hour session is recommended for technical users who are responsible for upgrading their E-Business Suite applications from Release 11.5.10 to Release 12.1.x. As you begin your upgrade process, there are a number of tools available to assist you in a successful upgrade. A successful upgrade requires careful planning, correct upgrade processing, detailed testing, and user (re)training prior to upgrade. Over three sessions we will discuss the tools that you can use to assist in your upgrade tasks. These tools are available to you via My Oracle Support and as part of the E-Business Suite product offerings. In In this second session, we’ll cover the following topics: Recap of Part I Detailed Look at Maintenance Wizard Detailed Look at Patch Wizard A short, live demonstration and question and answer period will be included. In the first part of the three-session series, we covered the following topics: Overview of Tools Available for Upgrading Upgrade versus Re-implementing Upgrade Community Upgrade Product Information Center Page Detailed Look at Upgrade Advisor A replay of that session is available via Note 740964.1,  Advisor Webcast Archive. A third session will be presented on July 19, 2011 to review best practices for using the upgrade tools. A short, live demonstration (only if applicable) and question and answer period will be included. Oracle Advisor Webcasts are dedicated to building your awareness around our products and services. This session does not replace offerings from Oracle Global Support Services. Click here to register for this session ------------------------------------------------------------------------------------------------------------- The above webcast is a service of the E-Business Suite Communities in My Oracle Support. For more information on other webcasts, please reference the Oracle Advisor Webcast Schedule.Click here to visit the E-Business Communities in My Oracle Support Note that all links require access to My Oracle Support.

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  • Improved Customer Experience, but at what Cost? See the DELL Computer experience with RTD

    - by Richard Lefebvre
    We can all probably agree that improving your customers' experience is a good thing. But a key question many people are asking is will it help your organization and, in particular, what are the financial benefits? That's a good question, especially when companies ARE experiencing phenomenal return on investment (ROI). Of course, there are many factors that impact ROI or other measures of success, but we'd like to share some success stories as examples of customer experience in action and delivering positive results. If you would like to learn more about the economics of customer experience, see Brian Curran's presentation at the Oracle Customer Experience Summit last month. In this series of blog posts, we'll share actual customer stories. Today's example is Dell, which uses Oracle Real-Time Decisions (RTD) and Siebel CRM as part of their customer experience portfolio to better understand their customers' needs and wants and provide consistent interactions. Regular readers of this blog are probably familiar with Siebel, but RTD may be new to many of you. RTD is a complete decision management solution that delivers real-time decisions and recommendations and automatically renders decisions within a business process to create tailored messaging for every customer interaction. What does that mean? In the video below, Dell describes how customer experience is important not just for one interaction channel, but across all "vehicles." RTD is helping Dell understand customer behavior and communicate with the customer in a more relevant manner, across all communication  or interaction channels including sales and service call centers, email marketing and online. Dell continues to expand use of RTD because the benefits are showing up in sales, service and marketing results including 19% increase in close rates, faster issue resolution and 40% improvement in revenue per click in email marketing. Video link By Tony Berk on Nov 15, 2012

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