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• Oracle RightNow CX for Good Customer Experiences

  - by Andreea Vaduva

  Oracle RightNow CX is all about the customer experience, it’s about understanding what drives a good interaction and it’s about delivering a solution which works for our customers and by extension, their customers. One of the early guiding principles of Oracle RightNow was an 8-point strategy to providing good customer experiences. Establish a knowledge foundation Empowering the customer Empower employees Offer multi-channel choice Listen to the customer Design seamless experiences Engage proactively Measure and improve continuously The application suite provides all of the tools necessary to deliver a rewarding, repeatable and measurable relationship between business and customer. The Knowledge Authoring tool provides gap analysis, WYSIWIG editing (and includes HTML rich content for non-developers), multi-level categorisation, permission based publishing and Web self-service publishing. Oracle RightNow Customer Portal, is a complete web application framework that enables businesses to control their own end-user page branding experience, which in turn will allow customers to self-serve. The Contact Centre Experience Designer builds a combination of workspaces, agent scripting and guided assistances into a Desktop Workflow. These present an agent with the tools they need, at the time they need them, providing even the newest and least experienced advisors with consistently accurate and efficient information, whilst guiding them through the complexities of internal business processes. Oracle RightNow provides access points for customers to feedback about specific knowledge articles or about the support site in general. The system will generate ‘incidents’ based on the scoring of the comments submitted. This makes it easy to view and respond to customer feedback. It is vital, more now than ever, not to under-estimate the power of the social web – Facebook, Twitter, YouTube – they have the ability to cause untold amounts of damage to businesses with a single post – witness musician Dave Carroll and his protest song on YouTube, posted in response to poor customer services from an American airline. The first day saw 150,000 views and is currently at 12,011,375. The Times reported that within 4 days of the post, the airline’s stock price fell by 10 percent, which represented a cost to shareholders of $180 million dollars. It is a universally acknowledged fact, that when customers are unhappy, they will not come back, and, generally speaking, it only takes one bad experience to lose a customer. The idea that customer loyalty can be regained by using social media channels was the subject of a 2011 Survey commissioned by RightNow and conducted by Harris Interactive. The survey discovered that 68% of customers who posted a negative review about a holiday on a social networking site received a response from the business. It further found that 33% subsequently posted a positive review and 34% removed the original negative review. Cloud Monitor provides the perfect mechanism for seeing what is being said about a business on public Facebook pages, Twitter or YouTube posts; it allows agents to respond proactively – either by creating an Oracle RightNow incident or by using the same channel as the original post. This leaves step 8 – Measuring and Improving: How does a business know whether it’s doing the right thing? How does it know if its customers are happy? How does it know if its staff are being productive? How does it know if its staff are being effective? Cue Oracle RightNow Analytics – fully integrated across the entire platform – Service, Marketing and Sales – there are in excess of 800 standard reports. If this were not enough, a large proportion of the database has been made available via the administration console, allowing users without any prior database experience to write their own reports, format them and schedule them for e-mail delivery to a distribution list. It handles the complexities of table joins, and allows for the manipulation of data with ease. Oracle RightNow believes strongly in the customer owning their solution, and to provide the best foundation for success, Oracle University can give you the RightNow knowledge and skills you need. This is a selection of the courses offered: RightNow Customer Service Administration Rel 12.02 (3 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course familiarises users with the tasks and concepts needed to configure and maintain their system. RightNow Customer Portal Designer and Contact Center Experience Designer Administration Rel 12.02 (2 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course introduces basic CP structure and how to make changes to the look, feel and behaviour of their self-service pages RightNow Analytics Rel 12.02 (2 days) Available as In Class, Live Virtual Class and Training On Demand (Release 11.11 is available as In Class and Live Virtual Class) This course equips users with the skills necessary to understand data supplied by standard reports and to create custom reports RightNow Integration and Customization For Developers Rel 12.02 (5-days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course is for experienced web developers and offers an introduction to Add-In development using the Desktop Add-In Framework and introduces the core knowledge that developers need to begin integrating Oracle RightNow CX with other systems A full list of courses offered can be found on the Oracle University website. For more information and course dates please get in contact with your local Oracle University team. On top of the Service components, the suite also provides marketing tools, complex survey creation and tracking and sales functionality. I’m a fan of the application, and I think I’ve made that clear: It’s completely geared up to providing customers with support at point of need. It can be configured to meet even the most stringent of business requirements. Oracle RightNow is passionate about, and committed to, providing the best customer experience possible. Oracle RightNow CX is the application that makes it possible. About the Author: Sarah Anderson worked for RightNow for 4 years in both in both a consulting and training delivery capacity. She is now a Senior Instructor with Oracle University, delivering the following Oracle RightNow courses: RightNow Customer Service Administration RightNow Analytics RightNow Customer Portal Designer and Contact Center Experience Designer Administration RightNow Marketing and Feedback

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• Developing a php system that tracks other websites analytics

  - by CodeCrack

  I want to develop a PHP website feature where users sign up, get a javascript snippet code that display an image on their site, and let's me track the number of visitors, unique hits, clicks and average visitor duration on their page. Is that something that should be done with some open source analytic software such as http://piwik.org/ or it's pretty doable on your own? If I had to do it myself from scratch, I would use image/pixel as a way to track the visit, drop a cookie with javascript snippet to track uniques, track clicks based on image click and redirect, and not sure about the bounce rate. Any thoughts or opinions are welcome.

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• Using Windows Previous Versions to access ZFS Snapshots (July 14, 2009)

  - by user12612012

  The Previous Versions tab on the Windows desktop provides a straightforward, intuitive way for users to view or recover files from ZFS snapshots.  ZFS snapshots are read-only, point-in-time instances of a ZFS dataset, based on the same copy-on-write transactional model used throughout ZFS.  ZFS snapshots can be used to recover deleted files or previous versions of files and they are space efficient because unchanged data is shared between the file system and its snapshots.  Snapshots are available locally via the .zfs/snapshot directory and remotely via Previous Versions on the Windows desktop. Shadow Copies for Shared Folders was introduced with Windows Server 2003 but subsequently renamed to Previous Versions with the release of Windows Vista and Windows Server 2008.  Windows shadow copies, or snapshots, are based on the Volume Snapshot Service (VSS) and, as the [Shared Folders part of the] name implies, are accessible to clients via SMB shares, which is good news when using the Solaris CIFS Service.  And the nice thing is that no additional configuration is required - it "just works". On Windows clients, snapshots are accessible via the Previous Versions tab in Windows Explorer using the Shadow Copy client, which is available by default on Windows XP SP2 and later.  For Windows 2000 and pre-SP2 Windows XP, the client software is available for download from Microsoft: Shadow Copies for Shared Folders Client. Assuming that we already have a shared ZFS dataset, we can create ZFS snapshots and view them from a Windows client. zfs snapshot tank/home/administrator@snap101zfs snapshot tank/home/administrator@snap102 To view the snapshots on Windows, map the dataset on the client then right click on a folder or file and select Previous Versions.  Note that Windows will only display previous versions of objects that differ from the originals.  So you may have to modify files after creating a snapshot in order to see previous versions of those files. The screenshot above shows various snapshots in the Previous Versions window, created at different times.  On the left panel, the .zfs folder is visible, illustrating that this is a ZFS share.  The .zfs setting can be toggled as desired, it makes no difference when using previous versions.  To make the .zfs folder visible: zfs set snapdir=visible tank/home/administrator To hide the .zfs folder: zfs set snapdir=hidden tank/home/administrator The following screenshot shows the Previous Versions panel when a file has been selected.  In this case the user is prompted to view, copy or restore the file from one of the available snapshots. As can be seen from the screenshots above, the Previous Versions window doesn't display snapshot names: snapshots are listed by snapshot creation time, sorted in time order from most recent to oldest.  There's nothing we can do about this, it's the way that the interface works.  Perhaps one point of note, to avoid confusion, is that the ZFS snapshot creation time isnot the same as the root directory creation timestamp. In ZFS, all object attributes in the original dataset are preserved when a snapshot is taken, including the creation time of the root directory.  Thus the root directory creation timestamp is the time that the directory was created in the original dataset. # ls -d% all /home/administrator         timestamp: atime         Mar 19 15:40:23 2009         timestamp: ctime         Mar 19 15:40:58 2009         timestamp: mtime         Mar 19 15:40:58 2009         timestamp: crtime         Mar 19 15:18:34 2009 # ls -d% all /home/administrator/.zfs/snapshot/snap101         timestamp: atime         Mar 19 15:40:23 2009         timestamp: ctime         Mar 19 15:40:58 2009         timestamp: mtime         Mar 19 15:40:58 2009         timestamp: crtime         Mar 19 15:18:34 2009 The snapshot creation time can be obtained using the zfs command as shown below. # zfs get all tank/home/administrator@snap101NAME                             PROPERTY  VALUEtank/home/administrator@snap101  type      snapshottank/home/administrator@snap101  creation  Mon Mar 23 18:21 2009 In this example, the dataset was created on March 19th and the snapshot was created on March 23rd. In conclusion, Shadow Copies for Shared Folders provides a straightforward way for users to view or recover files from ZFS snapshots.  The Windows desktop provides an easy to use, intuitive GUI and no configuration is required to use or access previous versions of files or folders. REFERENCES FOR MORE INFORMATION ZFS ZFS Learning Center Introduction to Shadow Copies of Shared Folders Shadow Copies for Shared Folders Client

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• FAQ: Highlight GridView Row on Click and Retain Selected Row on Postback

  - by Vincent Maverick Durano

  A couple of months ago I’ve written a simple demo about “Highlighting GridView Row on MouseOver”. I’ve noticed many members in the forums (http://forums.asp.net) are asking how to highlight row in GridView and retain the selected row across postbacks. So I’ve decided to write this post to demonstrate how to implement it as reference to others who might need it. In this demo I going to use a combination of plain JavaScript and jQuery to do the client-side manipulation. I presumed that you already know how to bind the grid with data because I will not include the codes for populating the GridView here. For binding the gridview you can refer this post: Binding GridView with Data the ADO.Net way or this one: GridView Custom Paging with LINQ. To get started let’s implement the highlighting of GridView row on row click and retain the selected row on postback.  For simplicity I set up the page like this: <asp:Content ID="Content2" ContentPlaceHolderID="MainContent" runat="server"> <h2>You have selected Row: (<asp:Label ID="Label1" runat="server" />)</h2> <asp:HiddenField ID="hfCurrentRowIndex" runat="server"></asp:HiddenField> <asp:HiddenField ID="hfParentContainer" runat="server"></asp:HiddenField> <asp:Button ID="Button1" runat="server" onclick="Button1_Click" Text="Trigger Postback" /> <asp:GridView ID="grdCustomer" runat="server" AutoGenerateColumns="false" onrowdatabound="grdCustomer_RowDataBound"> <Columns> <asp:BoundField DataField="Company" HeaderText="Company" /> <asp:BoundField DataField="Name" HeaderText="Name" /> <asp:BoundField DataField="Title" HeaderText="Title" /> <asp:BoundField DataField="Address" HeaderText="Address" /> </Columns> </asp:GridView> </asp:Content>   Note: Since the action is done at the client-side, when we do a postback like (clicking on a button) the page will be re-created and you will lose the highlighted row. This is normal because the the server doesn't know anything about the client/browser not unless if you do something to notify the server that something has changed. To persist the settings we will use some HiddenFields control to store the data so that when it postback we can reference the value from there. Now here’s the JavaScript functions below: <asp:content id="Content1" runat="server" contentplaceholderid="HeadContent"> <script src="http://ajax.googleapis.com/ajax/libs/jquery/1.4/jquery.min.js" type="text/javascript"></script> <script type="text/javascript">       var prevRowIndex;       function ChangeRowColor(row, rowIndex) {           var parent = document.getElementById(row);           var currentRowIndex = parseInt(rowIndex) + 1;                 if (prevRowIndex == currentRowIndex) {               return;           }           else if (prevRowIndex != null) {               parent.rows[prevRowIndex].style.backgroundColor = "#FFFFFF";           }                 parent.rows[currentRowIndex].style.backgroundColor = "#FFFFD6";                 prevRowIndex = currentRowIndex;                 $('#<%= Label1.ClientID %>').text(currentRowIndex);                 $('#<%= hfParentContainer.ClientID %>').val(row);           $('#<%= hfCurrentRowIndex.ClientID %>').val(rowIndex);       }             $(function () {           RetainSelectedRow();       });             function RetainSelectedRow() {           var parent = $('#<%= hfParentContainer.ClientID %>').val();           var currentIndex = $('#<%= hfCurrentRowIndex.ClientID %>').val();           if (parent != null) {               ChangeRowColor(parent, currentIndex);           }       }          </script> </asp:content>   The ChangeRowColor() is the function that sets the background color of the selected row. It is also where we set the previous row and rowIndex values in HiddenFields.  The $(function(){}); is a short-hand for the jQuery document.ready event. This event will be fired once the page is posted back to the server that’s why we call the function RetainSelectedRow(). The RetainSelectedRow() function is where we referenced the current selected values stored from the HiddenFields and pass these values to the ChangeRowColor() function to retain the highlighted row. Finally, here’s the code behind part: protected void grdCustomer_RowDataBound(object sender, GridViewRowEventArgs e) { if (e.Row.RowType == DataControlRowType.DataRow) { e.Row.Attributes.Add("onclick", string.Format("ChangeRowColor('{0}','{1}');", e.Row.ClientID, e.Row.RowIndex)); } } The code above is responsible for attaching the javascript onclick event for each row and call the ChangeRowColor() function and passing the e.Row.ClientID and e.Row.RowIndex to the function. Here’s the sample output below:   That’s it! I hope someone find this post useful! Technorati Tags: jQuery,GridView,JavaScript,TipTricks

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• Crosstalk Retail Panel

  - by David Dorf

  Susan Reda from Stores magazine hosted a panel at Crosstalk earlier this year.  I found the discussions on mobile and Commerce Anywhere very interesting, especially from the perspective of retailers not based in the US.  On the panel were: Michel Joncas, CIO at Groupe Dynamite (Canada) David Hunn, Head of IT Delivery at John Lewis (UK) Dan West, CIO at New Look (UK) Tom Madigan, VP at Oracle Retail Take a look: &amp;amp;amp;lt;span id=&amp;amp;amp;quot;XinhaEditingPostion&amp;amp;amp;quot;&amp;amp;amp;gt;&amp;amp;amp;lt;/span&amp;amp;amp;gt;

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• 3 Trends for SMBs around Social, Mobile, and Sensor

  - by Socially_Aware_Enterprise

  While I often am talking to big companies or discussing enterprise solutions. There are times when individuals ask me about Small or Medium sized business trends.  Interestingly,  the Enterprise Social, Mobile, and Sensor initiatives I regularly discuss are in fact related to even the Mom and Pop storefront. The eco-system of new service players in the Social-Mobile-Sensor space generally emerge developing partnerships with enterprises as they develop and bring economy to scale to their services for the larger market. And of course Oracle has an entire division dedicated for delivering products and support to help emerging companies compete without the need to open an industrial strength credit line.. So here are some trends that we are helping large enterprises to deploy today, but small and medium businesses should be able to take advantage of by the end of this year and starting into 2015. 1) The typical small business is generally "Localized". But the ability to be "Hyper-Localized" will come as location based services become ubiquitous. Many small businesses have one or several storefronts and theirs are typically within a single regional economic footprint. While the internet provides global reach, it will be the businesses that invest in social, mobile and local that will win in the end.  Of course I am a huge SoMoLo evangelist. The SMBs' content and targeting with platforms for Geo-Fencing, Geo-Conquesting and Path-Matching to HHI are all going to be accessible to them, if not for Mobile Apps, then via Mobile messaging in Social Networks that offer it.. Expect to be able to target FaceBook messaging not by city, but by store or mall… This makes being able to be "Hyper-Local" even more important. And with new proximity services coming online more than ever before, SMBs will operate and service customers with pinpoint accuracy right down to where they stand in an aisle. Geo-Conquesting will be huge for small players to place ads when customers pass through competitors regions. Car Dealers are doing this now.. But also of course iBeacons are now very cheap and getting easier to put in retail stores. The ability for sales to happen anywhere in the store via a mobile phone or tablet is huge, as it will give the small shop the flexibility to not have to "Guard the Register" as more or most transactions will be digital. Thus, M-Commerce and T-Commerce will change the job of cashier dramatically.. 2) Intra-Brand Advocacy, the idea now is that rather than just depend on your trusty social media manager and his team, you are going to push more and more individuals with expertise inside the organization to help manage, reach-out, and utilize social channels to manage the incoming questions and answers customers need. While for years CRM was the tool of the enterprise, today CRMs enable this now "Salesforce et al" capability to trickle throughout the company. This gives greater pressure to organize roles, but also flatten out the organization. Internal collaboration around topics and customer needs is going to be the key for SMBs to finally get serious about customer experiences. Their customers are online and in social networks. This includes not just B2C SMBs but also B2B companies as well. Don't believe me? To find the players just use hashtag #SocialSelling and you will see… 3) The Visual Networks will begin to move from Content Aggregators to Content Collaboration platforms, which means Pinterest, Instagram, Vine, & others will begin to move to add more features brands want, first marketing platforms, rather than unique brand partnerships as they do today, but this will open ways for SMBs to engage with clear brand messaging and metrics. Eventually providing more "Collaboration" between Brand and Consumer.. Don't think for a minute Facebook bought Oculus Rift so you could see your timeline in 3-D. The Social Networks I advise customers to invest in are ones that are audio and visual intrinsically. Players from SoundCloud to Pinterest are deploying ways for brands to harness their interactive visual or audio based social networks to sell ad units aka brand messaging. While the Social Media revolution is going on, the emphasis was on the social, today it more and more about the media in social, that enterprises soon small and medium businesses will be connected to. 

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• How abstract should you get with BDD

  - by Newton

  I was writing some tests in Gherkin (using Cucumber/Specflow). I was wondering how abstract should I get with my tests. In order to not make this open-ended, which of the following statements is better for BDD: Given I am logged in with email [email protected] and password 12345 When I do something Then something happens as opposed to Given I am logged in as the Administrator When I do something Then something happens The reason I am confused is because 1 is more based on the behaviour (filing in email and password) and 2 is easier to process and write the tests.

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• Is it typical for a provider of a web services to also provide client libraries?

  - by HDave

  My company is building a corporate Java web-app and we are leaning towards using GWT-RPC as the client-server protocol for performance reasons. However, in the future, we will need to provide an API for other enterprise systems to access our data as well. For this, we were thinking of a SOAP based web service. In my experience it is common for commercial providers of enterprise web applications to provide client libraries (Java, .NET, C#, etc.). Is this generally the case? I ask because if so, then why bother using SOAP or REST or any standard web services protocol at all? Why not just create a client libraries that communicate via GWT-RPC?

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• Structure gameobjects and call events

  - by waco001

  I'm working on a 2D tile based game in which the player interacts with other game objects (chests, AI, Doors, Houses etc...). The entire map will be stored in a file which I can read. When loading the tilemap, it will find any tile with the ID that represents a gameobject and store it in a hashmap (right data structure I think?). private static HashMap<Integer, Class<GameObject>> gameObjects = new HashMap<Integer, Class<GameObject>>(); How exactly would I go about calling, and checking for events? I figure that I would just call the update, render and input methods of each gameobject using the hashmap. Should I got towards a Minecraft/Bukkit approach (sorry only example I can think of), where the user registers an event, and it gets called whenever that event happens, and where should I go as in resources to learn about that type of programming, (Java, LWJGL). Or should I just loop through the entire hashmap looking for an event that fits? Thanks waco

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• No OpenCL devices (13.10 Core I5 4430 Intel Graphics HD)

  - by Itai Bar-Haim

  I've been looking quite a lot for this but couldn't find anything that worked. I have an Intel Core I5-4430 based system with no extra graphics adapter (so it's using the on-board, integrated Intel Graphics HD that is part of the CPU), running Ubuntu 13.10. When running BOINC World Community Grid it says "No usable GPUs". When running a bitcoin mining program it says "No OpenCL devices". I searched the web, found two possible solutions - one was to use the Intel OpenCL driver for Xeon platforms, the other was to use the AMD driver. Tried both. I failed installing the Intel driver as there were too many prerequisites that I just didn't manage to install, and the AMD installation was quite fast to its size (it's 200MB, and took far less than a minute to install), but it didn't solve the problem. Perhaps I'm looking in the wrong direction here, I'm not sure, but is there anyway I can utilize the advance features of my CPU for those distributed computation programs?

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• monotouch 2d pixel with correct resolution

  - by acidzombie24

  I am writing up a game that is size sensitive. It needs to be pixel perfect. I believe the resolution is 480x320 pixels with the iphone being twice the width and height. My code is grid based with images exactly 16x16pixels. I found samples of opengl in the past but I never found any good tutorial that had 0,0 the top left and was the correct size in resolution (which made images look terrible) What can I use? I'd like to write the code in C# (or C++ but C# is preferred) and use monotouch. I don't know any libraries for 2d graphics. I'll figure out sound and such afterwards and I seen documentation on monotouch for input.

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• 2D Tile Map for Platformer, XML or SQLite?

  - by Stephen Tierney

  I'm developing a 2D platformer with some uni friends. We've based it upon the XNA Platformer Starter Kit which uses .txt files to store the tile map. While this is simple it does not give us enough control and flexibility with level design. I'm doing some research into whether to store level data in an XML file or in a database like SQLite. Which would be the best for this situation? Do either have any drawbacks (performance etc) compared to the other?

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• EL 3.0 Public Review - JSR 341 and Java EE 7 Moving Along

  - by arungupta

  Following closely on the lines of EL 3.0 Early Draft, the specification is now available for a Public Review. The JCP2 Process Document defines different stages of the specifications. This review period closes Jul 30, 2012. Some of the main goals of the JSR are to separate ELContext into parsing and evaluation contexts, adding operators like equality, string concatenation, etc, and integration with CDI. The section A.7 of the specification highlights the difference between Early Draft and Public Review. Download the Public Review and and follow the updates at el-spec.java.net. For more information about EL 3.0 (JSR 341), check out the JSR project on java.net. The archives of EG discussion are available at jsr341-experts and you can subscribe to the users@el-spec and other aliases on the Mailing Lists page.

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• Changes to File Store Provider in UCM PS3

  - by Kevin Smith

  In the recent PS3 release of UCM (11.1.1.4.0) there are some significant changes to the File Store Provider (FSP) configuration. For new PS3 installs (not upgrades from PS2) the FSP default storage rule includes a dispersion rule that will change the web-layout and vault paths by adding dispersion directories to the paths to limit the number of files in the vault and web-layout directories. What that means is that if you install a new PS3 UCM instance and migrate content in from a previous version of UCM the web URL will change. That is a critical problem for web sites and just general document management. See below for some details on the FSP configuration in PS3 and how you can change the default behavior. use the link below to read the rest of this post where I describe the issue in detaill and provide instructions for how to modify a PS3 instance to use the old format for the web-layout path.

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• HTML5 &lt;VIDEO/&gt; + IE9

  Yesterday at MIX Dean (general manager of the IE team) announced the availability of the first IE9 Platform Preview for developers. Dean also committed to updating the preview approximately every eight weeks. There is a good article on Beta News covering some of the technical details of the release. A key part of the announcements was the support for hardware accelerated HTML5 including supporting the video tag with the H.264 codec. What Im going to write next is based on a number of years of observations...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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• Games with multiple flash files not working

  - by zlyfire

  I have download a flash game, since that's show the person coded it, and it is in multiple flash files to reduce overall file size or something. When I try to play it, I can only use the content within that one flash file, leading me to believe that it does not call upon other files within my computer. I kept the same file structure and everything as the download was, and another version of the same game I had on my windows laptop before my laptop died. It worked fine there, calling the files like it was supposed to. Is it just an Ubuntu/Linux/Unix-based bug, or is something going wrong? I've tried it in browser (firefox) and offline (gnash) and neither worked properly. Can anyone help me with this? Perhaps helping me find a way to get my game to work properly?

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• Rationale behind freeware projects

  - by VexXtreme

  I've seen some freeware projects in the past where the author(s) invested a significant amount of their personal time and resources and never even considered charging for the software. A lot of these projects were donation based, and from what I've heard, donationware can never be a viable business model (even to simply support development costs) because most people choose not to donate if given an option. A lot of these projects eventually shut down because their authors could not sustain them further. Granted, some people simply like making the community happy (or something), but if you're struggling to keep your project alive, why not charge some small amount such as $10 simply to stay operational? If people find your software useful (and a lot of people found those projects VERY useful) they won't have a problem paying such a small amount. The question is: if you have a popular app that people like and download in great numbers, why not put a price tag on it? Why do it for free?

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• HTML5 &lt;VIDEO/&gt; + IE9

  Yesterday at MIX Dean (general manager of the IE team) announced the availability of the first IE9 Platform Preview for developers. Dean also committed to updating the preview approximately every eight weeks. There is a good article on Beta News covering some of the technical details of the release. A key part of the announcements was the support for hardware accelerated HTML5 including supporting the video tag with the H.264 codec. What Im going to write next is based on a number of years of observations...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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• Joomla and Google Analytics advanced options in tracking code

  - by miako

  I want to insert google analytics tracking code in my joomla site. so i registered in the official site of google and saw there is an advanced tab with three more options than standard. Do i have to check "i want to track dynamic pages" and "i want to track php pages"? Do these options provide me better results or they are necessary for a dynamic site based on php like joomla? Does anyone know the process of installing? because i didn't manage to make it work by following this Also where do i place the tracking code? Because of some bugs some say it is better just after the tag <body> whereas other say just before the tag </body>. Thank you

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• Best wiki engine to use?

  - by Ross

  Hi, I'm looking to set up a wiki as a simple CMS for a resource page. Mostly just pdfs and word documents will be hosted, but the two main features I'm looking for is the ability to restrict pages based upon user privileges and for blog-style comments between the users. From what I've researched, mediawiki can easily do the first part with restricting users, but I haven't had much luck finding any plugins for comments. I'm trying to avoid the discussion style pages from wikipedia, and have more of a comments just under the article. So far I'm leaning towards trying Tiki out, any other recommendations?

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• Master Page: Dynamically Adding Rows in ASP Table on Button Click event

  - by Vincent Maverick Durano

  In my previous post here, I wrote an example that demonstrates how are we going to generate table rows dynamically using ASP Table on click of the Button control. Now based on some comments in my previous example and in the forums they wanted to implement it within Masterpage. Unfortunately the code in my previous example doesn't work in Masterpage for the following main reasons: The Table is dynamically added within the Form tag and so the TextBox control will not be generated correcty in the page. The data will not be retained on each and every postbacks because the SetPreviousData() method is looking for the Table element within the Page and not on the MasterPage. The Request.Form key value should be set correctly since all controls within the master page are prefixed with the naming containter ID to prevent duplicate ids on the final rendered HTML. For example the TextBox control with the ID of TextBoxRow will turn to ID to this ctl00$MainBody$TextBoxRow. In order for the previous example to work within Masterpage then we will have to correct those three main reasons above and this post will guide you how to correct it. Suppose we have this content page declaration below:   <asp:Content ID="Content1" ContentPlaceHolderID="MainHead" Runat="Server"> </asp:Content> <asp:Content ID="Content2" ContentPlaceHolderID="MainBody" Runat="Server"> <asp:PlaceHolder ID="PlaceHolder1" runat="server"> <asp:Button ID="BTNAdd" runat="server" Text="Add New Row" OnClick="BTNAdd_Click" /> </asp:PlaceHolder> </asp:Content> As you notice I've added a PlaceHolder control within the MainBody ContentPlaceHolder. This is because we are going to generate the Table in the PlaceHolder instead of generating it within the Form element. Now since issue #1 is already corrected then let's proceed to the code beind part. Here are the full code blocks below:     using System; using System.Web.UI; using System.Web.UI.WebControls; public partial class DynamicControlDemo : System.Web.UI.Page { private int numOfRows = 1; protected void Page_Load(object sender, EventArgs e) { //Generate the Rows on Initial Load if (!Page.IsPostBack) { GenerateTable(numOfRows); } } protected void BTNAdd_Click(object sender, EventArgs e) { if (ViewState["RowsCount"] != null) { numOfRows = Convert.ToInt32(ViewState["RowsCount"].ToString()); GenerateTable(numOfRows); } } private void SetPreviousData(int rowsCount, int colsCount) { Table table = (Table)this.Page.Master.FindControl("MainBody").FindControl("Table1"); // **** if (table != null) { for (int i = 0; i < rowsCount; i++) { for (int j = 0; j < colsCount; j++) { //Extracting the Dynamic Controls from the Table TextBox tb = (TextBox)table.Rows[i].Cells[j].FindControl("TextBoxRow_" + i + "Col_" + j); //Use Request object for getting the previous data of the dynamic textbox tb.Text = Request.Form["ctl00$MainBody$TextBoxRow_" + i + "Col_" + j];//***** } } } } private void GenerateTable(int rowsCount) { //Creat the Table and Add it to the Page Table table = new Table(); table.ID = "Table1"; PlaceHolder1.Controls.Add(table);//****** //The number of Columns to be generated const int colsCount = 3;//You can changed the value of 3 based on you requirements // Now iterate through the table and add your controls for (int i = 0; i < rowsCount; i++) { TableRow row = new TableRow(); for (int j = 0; j < colsCount; j++) { TableCell cell = new TableCell(); TextBox tb = new TextBox(); // Set a unique ID for each TextBox added tb.ID = "TextBoxRow_" + i + "Col_" + j; // Add the control to the TableCell cell.Controls.Add(tb); // Add the TableCell to the TableRow row.Cells.Add(cell); } // And finally, add the TableRow to the Table table.Rows.Add(row); } //Set Previous Data on PostBacks SetPreviousData(rowsCount, colsCount); //Sore the current Rows Count in ViewState rowsCount++; ViewState["RowsCount"] = rowsCount; } }   As you observed the code is pretty much similar to the previous example except for the highlighted lines above. That's it! I hope someone find this post usefu! Technorati Tags: Dynamic Controls,ASP.NET,C#,Master Page

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• Unit testing time-bound code

  - by maasg

  I'm currently working on an application that does a lot of time-bound operations. That is, based on long now = System.currentTimeMillis();, and combined with an scheduler, it will calculate periods of time that parametrize the execution of some operations. e.g.: public void execute(...) { // executed by an scheduler each x minutes final int now = (int) TimeUnit.MILLISECONDS.toSeconds(System.currentTimeMillis()); final int alignedTime = now - now % getFrequency() ; final int startTime = alignedTime - 2 * getFrequency(); final int endTimeSecs = alignedTime - getFrequency(); uploadData(target, startTime, endTimeSecs); } Most parts of the application are unit-tested independently of time (in this case, uploadData has a natural unit test), but I was wondering about best practices for testing time-bound parts that rely on System.currentTimeMillis() ?

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• Best Method For Evaluating Existing Software or New Software

  How many of us have been faced with having to decide on an off-the-self or a custom built component, application, or solution to integrate in to an existing system or to be the core foundation of a new system? What is the best method for evaluating existing software or new software still in the design phase? One of the industry preferred methodologies to use is the Active Reviews for Intermediate Designs (ARID) evaluation process.  ARID is a hybrid mixture of the Active Design Review (ADR) methodology and the Architectural Tradeoff Analysis Method (ATAM). So what is ARID? ARD’s main goal is to ensure quality, detailed designs in software. One way in which it does this is by empowering reviewers by assigning generic open ended survey questions. This approach attempts to remove the possibility for allowing the standard answers such as “Yes” or “No”. The ADR process ignores the “Yes”/”No” questions due to the fact that they can be leading based on how the question is asked. Additionally these questions tend to receive less thought in comparison to more open ended questions. Common Active Design Review Questions What possible exceptions can occur in this component, application, or solution? How should exceptions be handled in this component, application, or solution? Where should exceptions be handled in this component, application, or solution? How should the component, application, or solution flow based on the design? What is the maximum execution time for every component, application, or solution? What environments can this component, application, or solution? What data dependencies does this component, application, or solution have? What kind of data does this component, application, or solution require? Ok, now I know what ARID is, how can I apply? Let’s imagine that your organization is going to purchase an off-the-shelf (OTS) solution for its customer-relationship management software. What process would we use to ensure that the correct purchase is made? If we use ARID, then we will have a series of 9 steps broken up by 2 phases in order to ensure that the correct OTS solution is purchases. Phase 1 Identify the Reviewers Prepare the Design Briefing Prepare the Seed Scenarios Prepare the Materials When identifying reviewers for a design it is preferred that they be pulled from a candidate pool comprised of developers that are going to implement the design. The believe is that developers actually implementing the design will have more a vested interest in ensuring that the design is correct prior to the start of code. Design debriefing consist of a summary of the design, examples of the design solving real world examples put in to use and should be no longer than two hours typically. The primary goal of this briefing is to adequately summarize the design so that the review members could actually implement the design. In the example of purchasing an OTS product I would attempt to review my briefing prior to its distribution with the review facilitator to ensure that nothing was excluded that should have not been. This practice will also allow me to test the length of the briefing to ensure that can be delivered in an appropriate about of time. Seed Scenarios are designed to illustrate conceptualized scenarios when applied with a set of sample data. These scenarios can then be used by the reviewers in the actual evaluation of the software, All materials needed for the evaluation should be prepared ahead of time so that they can be reviewed prior to and during the meeting. Materials Included: Presentation Seed Scenarios Review Agenda Phase 2 Present ARID Present Design Brainstorm and prioritize scenarios Apply scenarios Summarize Prior to the start of any ARID review meeting the Facilitator should define the remaining steps of ARID so that all the participants know exactly what they are doing prior to the start of the review process. Once the ARID rules have been laid out, then the lead designer presents an overview of the design which typically takes about two hours. During this time no questions about the design or rational are allowed to be asked by the review panel as a standard, but they are written down for use latter in the process. After the presentation the list of compiled questions is then summarized and sent back to the lead designer as areas that need to be addressed further. In the example of purchasing an OTS product issues could arise regarding security, the implementation needed or even if this is this the correct product to solve the needed solution. After the Design presentation a brainstorming and prioritize scenarios process begins by reducing the seed scenarios down to just the highest priority scenarios.  These will then be used to test the design for suitability. Once the selected scenarios have been defined the reviewers apply the examples provided in the presentation to the scenarios. The intended output of this process is to provide code or pseudo code that makes use of the examples provided while solving the selected seed scenarios. As a standard rule, the designers of the systems are not allowed to help the review board unless they all become stuck. When this occurs it is documented and along with the reason why the designer needed to help the review panel back on track. Once all of the scenarios have been completed the review facilitator reviews with the group issues that arise during the process. Then the reviewers will be polled as to efficacy of the review experience. References: Clements, Paul., Kazman, Rick., Klien, Mark. (2002). Evaluating Software Architectures: Methods and Case Studies Indianapolis, IN: Addison-Wesley

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• Determining Cost of API Calls

  - by Sam

  [This is a cross-post originally posted by me in SO. I think the question is more appropriate here.] I was going through the adwords API and came across their rate sheet - http://code.google.com/apis/adwords/docs/ratesheet.html . They charge $0.25 per 1000 API units and under the 'Operation Costs' sections list the cost (in API units) of different API calls. I am curious - based on what factors do they (and others API developers) calculate the cost of an API call? Is there any simple formula or a standard way to determine this? Note: When I say 'cost' of an API call, I don't mean the money but the API units. For example, how do you determine one API call costs 100 'units' and another 1000?

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• looking for information about HP openview servicedesk api or understanding an api without any information about one

  - by Zagorulkin Dmitry

  Good day folks. I am very confused in this situation. I need to implement system which will be based on HP open view service desk 4.5 api. But this system are reached the end of supporting period. On oficial site no information available I am looking an information about this API(articles, samples etc). Now i have only web-api.jar and javadoc. Methods in javadoc is bad documented. If you have any info, please share it with me. Thanks. Second question: there are methods for api(with huge amount of methods) understanding if it not documented or information is not available? PS:If it question is not belong here i will delete it.

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