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• What books would I recommend?

  - by user12277104

  One of my mentees (I have three right now) said he had some time on his hands this Summer and was looking for good UX books to read ... I sigh heavily, because there is no shortage of good UX books to read. My bookshelves have titles by well-read authors like Nielsen, Norman, Tufte, Dumas, Krug, Gladwell, Pink, Csikszentmihalyi, and Roam. I have titles buy lesser-known authors, many whom I call friends, and many others whom I'll likely never meet. I have books on Excel pivot tables, typography, mental models, culture, accessibility, surveys, checklists, prototyping, Agile, Java, sketching, project management, HTML, negotiation, statistics, user research methods, six sigma, usability guidelines, dashboards, the effects of aging on cognition, UI design, and learning styles, among others ... many others. So I feel the need to qualify any book recommendations with "it depends ...", because it depends on who I'm talking to, and what they are looking for.  It's probably best that I also mention that the views expressed in this blog are mine, and may not necessarily reflect the views of Oracle. There. I'm glad I got that off my chest. For that mentee, who will be graduating with his MS HFID + MBA from Bentley in the Fall, I'll recommend this book: Universal Principles of Design -- this is a great book, which in its first edition held "100  ways to enhance usability, influence perception, increase appeal, make better design decisions, and teach through design." Granted, the second edition expanded that number to 125, but when I first found this book, I felt like I'd discovered the Grail. Its research-based principles are all laid out in 2 pages each, with lots of pictures and good references. A must-have for the new grad. Do I have recommendations for a book that will teach you how to conduct a usability test? Yes, three of them. To communicate what we do to management? Yes. To create personas? Yep -- two or three. Help you with UX in an Agile environment? You bet, I've got two I'd recommend. Create an excellent presentation? Uh hunh. Get buy-in from your team? Of course. There are a plethora of excellent UX books out there. But which ones I recommend ... well ... it depends. 

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• Why can't I install Microsoft Office 2007 in Ubuntu 11.04?

  - by DK new

  I am very new to Ubuntu and only just getting a hang of it, and my questions might sound stupid especially because I am a learner in terms of techie things as well. So because of the nature of work where everyone uses stupid Windows and Microsoft, I need to have access to MS Office 2007/2010 as documents with too many tables or images open all haywire in Libre Office (which has otherwise been great!). I have been reading up about installing MS Office through WINE/PlayonLinux, but have been unsuccessful so far. I downloaded a MS Office 2007 package from Pirate Bay, which I extracted into a folder. I tried numerous different ways to install through WINE and PlayonLinux, but will discuss the one which seems to be getting me somewhere. http://www.webupd8.org/2011/01/how-to-install-microsoft-office-2007-in.html ..... Initially, when I would click on the install button of MS Office, I get a message saying "The install location you selected does not have 1558MB free space. Free up space from the selected install location or choose a different install location". The install location in this case said "C:\Program Files\Microsoft Office", which confused me as I don't have drives named as C, Z etc. I went to configure WINE and under the drives tab, created a drive named A with the path location /media/cd025f16-433b-4a90-abb6-bb7a025d0450/. Also the space thing is confusing as I have at least 450GB of unused space on my computer. anyways, when I selected the A drive for installation, the installation starts, but soon I get the following error message, "Office cannot find Office.en-us\OfficeLR.Cab. Browse to a valid installation source" .... The part saying "OfficeLR.Cab" have said different things after the Office bit every time I have made an attempt. When I select the Office.en-us sub-folder or any other folder within the folder where MS Office 2007 is saved, it says "invalid source"! I have been trying to get this sorted since 15hrs now (addictive!) and have learnt loads of things in the process, but have not managed to crack it. It might be something stupidly simple I am not aware off that is stopping it. I would really appreciate some help! Thanks a lot.. Also I am still getting used to the language, so might have many questions Also I am using Ubuntu 11.04 (tag 11.04). Also I think I don't have windows -- when my friend installed Ubuntu on my new laptop which had Windows 7, he was trying to keep windows in a separate partition, but something happened and windows was not there! Looking forward to some support! Again thanks a lot

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• PBCS Hyperion Planning in the Cloud Implementation Workshop

  - by Mike.Hallett(at)Oracle-BI&EPM

  Normal 0 false false false EN-GB X-NONE X-NONE MicrosoftInternetExplorer4 Oracle Planning and Budgeting Cloud Service (PBCS) opens up opportunities for organizations of all sizes to streamline planning and forecasting, accelerate deployment, and reduce costs. This one-day in-person workshop is delivered by Oracle Development (free to OPN member partners), and will cover the handoff from selling-to-implementing of PBCS. Although the basic building blocks are the same as with on-premises Planning, there is a paradigm shift when it comes to selling and implementing a Cloud Service solution. The value proposition behind Oracle Planning and Budgeting Cloud Service is all about the deployment model, how it’s sold and how it gets implemented – simplicity, fast adoption and flexible deployment, without sacrificing first-class functionality. To be successful, the entire cycle from sales to implementation should consistently support this value proposition to your clients. This training event is for OPN member partners whose business roles involve presales, implementation consulting, and support. This workshop briefly reviews the sales approach, as background, with emphasis on partner sales support. The main objective is to learn what is needed to successfully implement Oracle Planning and Budgeting Cloud Service once the sales hand off is made – how to leverage your current Hyperion Planning knowledge and use the features designed specifically to build out a Cloud Service solution. This Workshop is being offered at three locations for partners from all countries in EMEA: June 24, 2014: Kista, Sweden June 26, 2014: Reading, United Kingdom June 29-30, 2014 (split days): Dubaï, United Arab Emirates To get more information, to check pre-requisites, and to register, click here. /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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• core.* files eating up server space (~50MB)

  - by skytreader

  I'm renting server space from someone and, upon logging in my control panel after quite sometime, noticed an abnormal spike (~50MB) in the disk usage. Upon investigating, I found a lot of core.* files scattered around my public_html directory. Each one is more than 5MB in size but no more than 6MB. The * part is all numbers (in programming regex, that should be core\.\d+). I downloaded one and checked the contents. There was a lot of balderdash characters (NUL mostly, but also a scattering of ETB, ETX, STX) but there's this block of readable text which says: This text is part of the internal format of your mail folder, and is not a real message. It is created automatically by the mail system software. If deleted, important folder data will be lost, and it will be re-created with the data reset to initial values. Pretty self-explanatory. A few blocks above the text are some more readable messages that look like logs but is sandwiched in between non printable characters. I've extracted some below. Scan not valid for mh mailboxes Bogus character 0x%x in news state Can't rewrite news state %.80s Error closing backup news state %.80s No state for newsgroup %.80s found Now, a few concerns: Am I under attack? The messages seem to be about my webmail but I don't use my personal webmail that much---only for a vanity email address and an inbox for an outdated comments system. However, lately, I seem to notice a spike in the spam for my vanity mail. (Note: the comments system is covered by a captcha but every now and then some get through. My vanity email has a spam filter but it isn't as good as I'd like). Next, if this is a feature, can I turn it off? Is it advisable to? I've only 150MB so you see why I'm fretting over a 50MB spike. Some final details: my only server-side scripts are in PHP. The directory which accumulated the most number of these core files is the one containing the Wordpress-managed subdomain of my site. I manage my server through CPanel. Lastly, I decided to delete this files and after some checking nothing seems amiss in my websites nor in my mail. They are indeed the ones responsible for the ~50MB spike as my disk space usage is back to expected.

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• SMTP POP3 & PST. Acronyms from Hades.

  - by mikef

  A busy SysAdmin will occasionally have reason to curse SMTP. It is, certainly, one of the strangest events in the history of IT that such a deeply flawed system, designed originally purely for campus use, should have reached its current dominant position. The explanation was that it was the first open-standard email system, so SMTP/POP3 became the internet standard. We are, in consequence, dogged with a system with security weaknesses so extreme that messages are sent in plain text and you have no real assurance as to who the message came from anyway (SMTP-AUTH hasn't really caught on). Even without the security issues, the use of SMTP in an office environment provides a management nightmare to all commercial users responsible for complying with all regulations that control the conduct of business: such as tracking, retaining, and recording company documents. SMTP mail developed from various Unix-based systems designed for campus use that took the mail analogy so literally that mail messages were actually delivered to the users, using a 'store and forward' mechanism. This meant that, from the start, the end user had to store, manage and delete messages. This is a problem that has passed through all the releases of MS Outlook: It has to be able to manage mail locally in the dreaded PST file. As a stand-alone system, Outlook is flawed by its neglect of any means of automatic backup. Previous Outlook PST files actually blew up without warning when they reached the 2 Gig limit and became corrupted and inaccessible, leading to a thriving industry of 3rd party tools to clear up the mess. Microsoft Exchange is, of course, a server-based system. Emails are less likely to be lost in such a system if it is properly run. However, there is nothing to stop users from using local PSTs as well. There is the additional temptation to load emails into mobile devices, or USB keys for off-line working. The result is that the System Administrator is faced by a complex hybrid system where backups have to be taken from Servers, and PCs scattered around the network, where duplication of emails causes storage issues, and document retention policies become impossible to manage. If one adds to that the complexity of mobile phone email readers and mail synchronization, the problem is daunting. It is hardly surprising that the mood darkens when SysAdmins meet and discuss PST Hell. If you were promoted to the task of tormenting the souls of the damned in Hades, what aspects of the management of Outlook would you find most useful for your task? I'd love to hear from you. Cheers, Michael

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• “It Isn’t Easy At All; Otherwise, Everyone Would Be Doing It”

  - by Kathryn Perry

  A few months ago, JP Saunders (pictured left), who leads the go-to-market initiatives for the Oracle CX Service offering, kicked off a series of articles about modern customer service. He contends that to take care of customers?and the people that support those customers?companies need to make it easy to deliver consistently great experiences. But it’s not easy; it’s an art. The six posts in The Art of Easy series will help you better understand some of the customer service challenges you face and how to avoid common pitfalls. We pulled them all together here in one post for continuity and easy access. Saunders introduces the series with The Art of Easy: Make It Easy To Deliver Great Customer Service Experiences (Part 1). The Art of Easy: Offer Self Service With the Emphasis on Service (Part 2) by David Fulton (pictured left): David Fulton, Director of Product Management, Oracle Service Cloud, shares five tenets of customer self service that move an organization closer to becoming a modern customer service business. Easy Decisions For Complex Problems (Part 3) by Heike Lorenz (pictured right): Heike Lorenz, Director of Global Product Marketing, Policy Automation, writes about automating service policies to ensure that the correct decisions are being applied to the right people. The goal is to nurture the trusted relationships with customers during complex decision-making processes. Moving at the Speed of Easy (Part 4) by Chris Ulmand (pictured left): Chris Omland, Director of Product Management, Oracle Service Cloud, addresses the need for speed to keep up with customers’ expectations. His advice—start with a platform that enables agile innovation, respects a company’s unique needs, and has proven reliability to protect customer relationships. Knowledge Makes It Easy For Everyone (Part 5) by Nav Chakravarti (pictured rig: Vice President Nav Chakravarti, Oracle Service Cloud, talks about managing the knowledge that customers need and want. He coaches readers on delivering answers to customers’ questions easily, in context, with relevance, reliably, and accurately. Making Easy, Both Effective and Efficient (Part 6) by Melinda Uhland (pictured left): Melinda Uhland, Oracle CX Product Management teaches us that happy agents produce happy customers. A Modern Customer Service organization is one that invests in its agents and empowers them with tools to make them efficient and effective, which, in turn, improves customer results.

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• SharePoint 2010 HierarchicalConfig Caching Problem

  - by Damon

  We've started using the Application Foundations for SharePoint 2010 in some of our projects at work, and I came across a nasty issue with the hierarchical configuration settings.  I have some settings that I am storing at the Farm level, and as I was testing my code it seemed like the settings were not being saved - at least that is what it appeared was the case at first.  However, I happened to reset IIS and the settings suddenly appeared.  Immediately, I figured that it must be a caching issue and dug into the code base.  I found that there was a 10 second caching mechanism in the SPFarmPropertyBag and the SPWebAppPropertyBag classes.  So I ran another test where I waited 10 seconds to make sure that enough time had passed to force the caching mechanism to reset the data.  After 10 minutes the cache had still not cleared.  After digging a bit further, I found a double lock check that looked a bit off in the GetSettingsStore() method of the SPFarmPropertyBag class: if (_settingStore == null || (DateTime.Now.Subtract(lastLoad).TotalSeconds) > cacheInterval)) { //Need to exist so don't deadlock. rrLock.EnterWriteLock(); try { //make sure first another thread didn't already load... if (_settingStore == null) { _settingStore = WebAppSettingStore.Load(this.webApplication); lastLoad = DateTime.Now; } } finally { rrLock.ExitWriteLock(); } } What ends up happening here is the outer check determines if the _settingStore is null or the cache has expired, but the inner check is just checking if the _settingStore is null (which is never the case after the first time it's been loaded).  Ergo, the cached settings are never reset.  The fix is really easy, just add the cache checking back into the inner if statement. //make sure first another thread didn't already load... if (_settingStore == null || (DateTime.Now.Subtract(lastLoad).TotalSeconds) > cacheInterval) { _settingStore = WebAppSettingStore.Load(this.webApplication); lastLoad = DateTime.Now; } And then it starts working just fine. as long as you wait at least 10 seconds for the cache to clear.

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• Can you work for the big (Google, Microsoft, Facebook etc.) without getting too much involved?

  - by Developer Art

  Having seen people talking about interviewing and working for the big companies, I keep wondering how much are you expected to actually get involved in there. 1) That's because I keep seeing folks from Google and Microsoft and others writing in forums, blogging, tweeting, speaking at conferences and seemingly doing this on the 24/7/365 basis from their office, apartment, hotel and even plane. Are you really expected to commit that much if you come to work for them? Do they want you to think about your work while you're eating, sleeping, taking a shower, making love and so on? Can you in fact "switch off" at five and go home forgetting everything? Perhaps you have a hobby, family life, kids, friends, personal projects anyone? Is it so that if you work for the big then you're expected not to have any life outside of the company? You can't develop own projects, have own clients and just have another life? 2) One other thing is the work contracts the big use. I've heard for instance that when you join Microsoft you need to provide a list of projects you're currently working on and after that anything new you'll come up with during your employment automatically belongs to the company. Are all of the big doing this? Can you deny signing a contract until such clause is removed or with the big it is "take it or leave it" because the legal department won't accept any change? Can you make them write the contract in that manner that they step away from anything you've developed in your private time? Of all the big I have only been at SAP during my internship. Lately while browsing through the old papers I've found my old contact which stipulated they owned everything I developed or invented during my employment, which I would never have signed these days. On a side note I don't think I would return to SAP since I remember most people there were clueless and provided the impression they were simply sitting out their years waiting for the retirement. But anyway, what do the other big put in their contracts? How far do you get involved when you go working for the big? Or perhaps fully committed with your body and soul? P.S. I'm not planning to join any of them I'm just curious.

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• In-Store Tracking Gets a Little Harder

  - by David Dorf

  Remember how Nordstrom was tracking shopper movements within their stores using the unique number, called a MAC, emitted by the WiFi radio in smartphones?  The phones didn't need to connect to the network, only have their WiFi enabled, as most people do by default.  They did this, presumably, to track shoppers' path to purchase and better understand traffic patterns.  Although there were signs explaining this at the entrances, people didn't like the notion of being tracked.  (Nevermind that there are cameras in the ceiling watching them.)  Nordstrom stopped the program. To address this concern the Future of Privacy, a Washington think tank, created Smart Store Privacy, a do-not-track service that allows consumers to register their MAC address in much the same way people register their phone numbers in the national do-not-call list.  A group of companies agreed to respect consumers' wishes and ignore smartphones listed in the database.  The database includes Bluetooth identifiers as well.  Of course you could simply turn your bluetooth and WiFi off when shopping as well. Most know that Apple prefers to use BLE beacons to contact and track smartphones within their stores.  This feature extends the typical online experience to also work in physical stores.  By identifying themselves, shoppers can expect a more tailored shopping experience much like what we've come to expect from Amazon's website, with product recommendations and offers that are (usually) relevant. But the upcoming release of iOS8 is purported to have a new feature that randomizes the WiFi MAC address of smartphones during the "probing" phase.  That is, before connecting to the WiFi network, a random MAC number is used so as to keep the smartphone's real MAC address secret.  Unless you actually connect to the store's WiFi, they won't recognize the MAC address. The details on this are still sketchy, but if the random MAC is consistent for a short period, retailers will still be able to track movements anonymously, but they won't recognize repeat visitors.  That may be sufficient for traffic analytics, but it will stymie target marketing.  In the case of marketing, using iBeacons with opt-in permission from consumers will be the way forward. There is always a battle between utility and privacy, so I expect many more changes in this area.  Incidentally, if you'd like to see where beacons are being used this site tracks them around the world.

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• Getting started with object detection - Image segmentation algorithm

  - by Dev Kanchen

  Just getting started on a hobby object-detection project. My aim is to understand the underlying algorithms and to this end the overall accuracy of the results is (currently) more important than actual run-time. I'm starting with trying to find a good image segmentation algorithm that provide a good jump-off point for the object detection phase. The target images would be "real-world" scenes. I found two techniques which mirrored my thoughts on how to go about this: Graph-based Image Segmentation: http://www.cs.cornell.edu/~dph/papers/seg-ijcv.pdf Contour and Texture Analysis for Image Segmentation: http://www.eng.utah.edu/~bresee/compvision/files/MalikBLS.pdf The first one was really intuitive to understand and seems simple enough to implement, while the second was closer to my initial thoughts on how to go about this (combine color/intensity and texture information to find regions). But it's an order of magnitude more complex (at least for me). My question is - are there any other algorithms I should be looking at that provide the kind of results that these two, specific papers have arrived at. Are there updated versions of these techniques already floating around. Like I mentioned earlier, the goal is relative accuracy of image segmentation (with an eventual aim to achieve a degree of accuracy of object detection) over runtime, with the algorithm being able to segment an image into "naturally" or perceptually important components, as these two algorithms do (each to varying extents). Thanks! P.S.1: I found these two papers after a couple of days of refining my search terms and learning new ones relevant to the exact kind of techniques I was looking for. :) I have just about reached the end of my personal Google creativity, which is why I am finally here! Thanks for the help. P.S.2: I couldn't find good tags for this question. If some relevant ones exist, @mods please add them. P.S.3: I do not know if this is a better fit for cstheory.stackexchange (or even cs.stackexchange). I looked but cstheory seems more appropriate for intricate algorithmic discussions than a broad question like this. Also, I couldn't find any relevant tags there either! But please do move if appropriate.

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• How can we unify business goals and technical goals?

  - by BAM

  Some background I work at a small startup: 4 devs, 1 designer, and 2 non-technical co-founders, one who provides funding, and the other who handles day-to-day management and sales. Our company produces mobile apps for target industries, and we've gotten a lot of lucky breaks lately. The outlook is good, and we're confident we can make this thing work. One reason is our product development team. Everyone on the team is passionate, driven, and has a great sense of what makes an awesome product. As a result, we've built some beautiful applications that we're all proud of. The other reason is the co-founders. Both have a brilliant business sense (one actually founded a multi-million dollar company already), and they have close ties in many of the industries we're trying to penetrate. Consequently, they've brought in some great business and continue to keep jobs in the pipeline. The problem The problem we can't seem to shake is how to bring these two awesome advantages together. On the business side, there is a huge pressure to deliver as fast as possible as much as possible, whereas on the development side there is pressure to take your time, come up with the right solution, and pay attention to all the details. Lately these two sides have been butting heads a lot. Developers are demanding quality while managers are demanding quantity. How can we handle this? Both sides are correct. We can't survive as a company if we build terrible applications, but we also can't survive if we don't sell enough. So how should we go about making compromises? Things we've done with little or no success: Work more (well, it did result in better quality and faster delivery, but the dev team has never been more stressed out before) Charge more (as a startup, we don't yet have the credibility to justify higher prices, so no one is willing to pay) Extend deadlines (if we charge the same, but take longer, we'll end up losing money) Things we've done with some success: Sacrifice pay to cut costs (everyone, from devs to management, is paid less than they could be making elsewhere. In return, however, we all have creative input and more flexibility and freedom, a typical startup trade off) Standardize project management (we recently started adhering to agile/scrum principles so we can base deadlines on actual velocity, not just arbitrary guesses) Hire more people (we used to have 2 developers and no designers, which really limited our bandwidth. However, as a startup we can only afford to hire a few extra people.) Is there anything we're missing or doing wrong? How is this handled at successful companies? Thanks in advance for any feedback :)

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• So Much Happening at Devoxx

  - by Tori Wieldt

  Devoxx, the premier Java conference in Europe, has been sold out for a while. The organizers (thanks Stephan and crew!) cap the attendance to make sure all attendees have a great experience, and that speaks volumes about their priorities. The speakers, hackathons, labs, and networking are all first class. The Oracle Technology Network will be there, and if you were smart/lucky enough to get a ticket, come find us and join the fun: IoT Hack Fest Build fun and creative Internet of Things (IoT) applications with Java Embedded, Raspberry Pi and Leap Motion on the University Days (Monday and Tuesday). Learn from top experts Yara & Vinicius Senger and Geert Bevin at two Raspberry Pi & Leap Motion hands-on labs and hacking sessions. Bring your computer. Training and equipment will be provided. Devoxx will also host an Internet of Things shop in the exhibition floor where attendees can purchase Arduino, Raspberry PI and Robot starter kits. Bring your IoT wish list! Video Interviews Yolande Poirier and I will be interviewing members of the Java Community in the back of the Expo hall on Wednesday and Thursday. Videos are posted on Parleys and YouTube/Java. We have a few slots left, so contact me (you can DM @Java) if you want to share your insights or cool new tip or trick with the rest of the developer community. (No commercials, no fluff. Keep it techie and keep it real.)  Oracle Keynote Wednesday morning Mark Reinhold, Chief Java Platform Architect, and Brian Goetz, Java Language Architect will provide an update on Java 8 and beyond. Oracle Booth Drop by the Oracle booth to see old and new friends.  We'll have Java in Action demos and the experts to explain them and answer your questions. We are raffling off Raspberry Pi's each day, so be sure to get your badged scanned. We'll have beer in the booth each evening. Look for @Java in her lab coat.  See you at Devoxx! 

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• How / Where can I host my Java web application? [closed]

  - by Huliax

  Possible Duplicate: How to find web hosting that meets my requirements? In case you want to skip to the crux of my inquiry just read the bold type. I just finished my CS degree (at 39 years old :-)). For my final project I designed and built a system that can provide local positioning / location awareness to mobile wifi devices (only have Android client thus far). The server receives data from clients, processes it, and responds to the clients with a messages containing information about their respective locations. I would like to continue the project (perhaps release as open source but that is a different discussion). Thus far my server application has been running on the CS department's hardware where I could pretty much do whatever I wanted. I'm getting kicked off that system in a few weeks so I have to find a new home for my server application. I need a host that will let me run my Java server (along w/ mySQL db) -- preferably on the cheap since I haven't yet got a job. I have very little experience with the "real world" of web development / hosting. I'm having trouble figuring out what kind of hosting service will let me run my application as is. If that turns out to be a tall order then I need to know what my options are for changing thing so that I can get up and running with some hosting. As an aside, I'm also researching whether or not I should rewrite this in a different language. Trying to figure out if there is a substantially better (for whatever reason) one for what I'm doing. This might also potentially have a bearing on my hosting needs. One possibility is to write the server in something more widely accepted by hosting services. I have been searching for answers to my question and haven't found quite what I'm looking for. Part of the problem might be that I don't know exactly what terminology to use. If there is a good answer to this question elsewhere please feel free to point me towards it. Thanks for help / advice.

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• ATI Radeon HD7000 Series (Laptop) - Switch Mode Between ATI & Intel Integrated GPU. Stuck on Boot Screen On Intel GPU Selection Mode

  - by Monkey Drone

  Laptop Specs: HP Pavilion G6-2020SE GPUs 1) ATI HD7000 Series 2) Intel Integrated OS Installed: x) Ubuntu 12.04 (64 bit) i) ATI Graphics Card Drivers Installed From AMD website. Note: Graphics Card Drivers are Working Fine in 3D Mode. It runs a little Hot as it should since its a GPU. Observation) AMD Catalyst Control Centre Lets me Choose If I want to run the system in HIGH-END (ATI GPU) OR Intel Integrated (Better battery life) While I am on High End GPU Choice, Ubuntu works fine. Problem) But when I switch to Intel Mode in the AMD CCC and reboot the Machine. Ubuntu goes into 'Low Graphics Mode'. The problem is not that it goes into low graphics mode, it is completely expected since I am no longer using the ATI GPU but the integrated Intel GPU. Problem starts with the 'Selection' of the options. During that screen, I have no mouse on the screen (even tried plugging in an external USB mouse) & No Keyboard functionality. Thus I am left completely disabled to choose any option and load into Ubuntu. The Only thing I can do is switch to a terminal and enable ATI GPU through command-line and Ubuntu works Fine again. Is it a bug that there is no mouse/keyboard available to me during the startup of Ubuntu when its launched in Low-Graphics Mode? Any suggestions on how to pass through that? My palms are sweating as I write this down because the ATI GPU is really heating up my laptop. I dont want to boot into Windows or keep it around any longer than necessary. Please advise with help and directions. Sincerely, MonkeyD Edit1: The Answer by Celso has helped me switch to Intel, thus giving me sufficient battery power. Kudos to Celso. Now I can at least use my laptop for the time being without having it burn hair off my skin. I am still looking for answer to my original question of, 'why is lightdm not working properly when I switch to Intel GPU using ATI HD7000 series official drivers provided by AMD'.

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• Are You Meeting Social Customer Service Expectations?

  - by Mike Stiles

  Whether it’s B2B or B2C, one sure path to repeat business is making sure your buyer has a memorably pleasant and successful customer service experience with you. If they get that kind of treatment consistently, that’s called a relationship. And those aren’t broken easily. Social customer service, driven by integrated SRM (social relationship management) technology, is the venue that can effectively connect customers not only to the brand, but to other customers. Positive experiences, once administered, don’t just rest with the recipient. They’re published in the form of public raves and peer-to-peer recommendation, a force far more actionable than push advertising. What’s more, your customers have come to expect access to you and satisfaction from you using social. An NM Incite study shows 83% of Twitter users and 71% of Facebook users expect to get an answer from brands the same day they post to them on their social assets. To make sure you’re responding, you’ve got to have a tech platform that’s set up to moderate and alert so you’ll know ASAP a customer needs help. The more integrated your social enterprise is, the faster you can not only respond, but respond with the answer they’re looking for, because your system is connected to the internal resources that can surface the answer or put wheels in motion to rectify the situation in the shortest amount of time possible. But if you go to the necessary lengths to make sure your customers feel valued and important, will they really reward you? The study says 71% of consumers who got quick and effective responses from companies they contacted via social were more likely to recommend the brand to their friends and followers. So yes, sweeping people off their feet pays big dividends in terms of word-of-mouth marketing. But you should be keenly aware of the reverse side of that coin. Give people a negative experience, either in real world or virtual customer service, and that message is highly likely to get amplified through social channels faster and louder. Only 36% of the NM Incite study’s respondents reported that their problems were solved quickly and effectively. 36%? That’s hardly an impressive number. It gets worse. 10% never got so much as a response - at all. Going back to the relationship analogy, companies that are this deep in the ditch where customer service is concerned are making their girl or boyfriends really easy for a competitor to steal. Given the technology tools and data available right now for having an intimate knowledge of the customer, what products they’ve purchased, likely problems with those products, effective resolutions to those problems, and follow-up communication to gauge satisfaction, there are fewer excuses than ever for making the lifeblood of your business feel like you couldn’t care less. @mikestiles

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• How to refactor a method which breaks "The law of Demeter" principle?

  - by dreza

  I often find myself breaking this principle (not intentially, just through bad design). However recently I've seen a bit of code that I'm not sure of the best approach. I have a number of classes. For simplicity I've taken out the bulk of the classes methods etc public class Paddock { public SoilType Soil { get; private set; } // a whole bunch of other properties around paddock information } public class SoilType { public SoilDrainageType Drainage { get; private set; } // a whole bunch of other properties around soil types } public class SoilDrainageType { // a whole bunch of public properties that expose soil drainage values public double GetProportionOfDrainage(SoilType soil, double blockRatio) { // This method does a number of calculations using public properties // exposed off SoilType as well as the blockRatio value in some conditions } } In the code I have seen in a number of places calls like so paddock.Soil.Drainage.GetProportionOfDrainage(paddock.Soil, paddock.GetBlockRatio()); or within the block object itself in places it's Soil.Drainage.GetProportionOfDrainage(this.Soil, this.GetBlockRatio()); Upon reading this seems to break "The Law of Demeter" in that I'm chaining together these properties to access the method I want. So my thought in order to adjust this was to create public methods on SoilType and Paddock that contains wrappers i.e. on paddock it would be public class Paddock { public double GetProportionOfDrainage() { return Soil.GetProportionOfDrainage(this.GetBlockRatio()); } } on the SoilType it would be public class SoilType { public double GetProportionOfDrainage(double blockRatio) { return Drainage.GetProportionOfDrainage(this, blockRatio); } } so now calls where it used would be simply // used outside of paddock class where we can access instances of Paddock paddock.GetProportionofDrainage() or this.GetProportionOfDrainage(); // if used within Paddock class This seemed like a nice alternative. However now I have a concern over how would I enforce this usage and stop anyone else from writing code such as paddock.Soil.Drainage.GetProportionOfDrainage(paddock.Soil, paddock.GetBlockRatio()); rather than just paddock.GetProportionOfDrainage(); I need the properties to remain public at this stage as they are too ingrained in usage throughout the code block. However I don't really want a mixture of accessing the method on DrainageType directly as that seems to defeat the purpose altogether. What would be the appropiate design approach in this situation? I can provide more information as required to better help in answers. Is my thoughts on refactoring this even appropiate or should is it best to leave it as is and use the property chaining to access the method as and when required?

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• Could I be going crazy with Event Handlers? Am I going the "wrong way" with my design?

  - by sensae

  I guess I've decided that I really like event handlers. I may be suffering a bit from analysis paralysis, but I'm concerned about making my design unwieldy or running into some other unforeseen consequence to my design decisions. My game engine currently does basic sprite-based rendering with a panning overhead camera. My design looks a bit like this: SceneHandler Contains a list of classes that implement the SceneListener interface (currently only Sprites). Calls render() once per tick, and sends onCameraUpdate(); messages to SceneListeners. InputHandler Polls the input once per tick, and sends a simple "onKeyPressed" message to InputListeners. I have a Camera InputListener which holds a SceneHandler instance and triggers updateCamera(); events based on what the input is. AgentHandler Calls default actions on any Agents (AI) once per tick, and will check a stack for any new events that are registered, dispatching them to specific Agents as needed. So I have basic sprite objects that can move around a scene and use rudimentary steering behaviors to travel. I've gotten onto collision detection, and this is where I'm not sure the direction my design is going is good. Is it a good practice to have many, small event handlers? I imagine going the way I am that I'd have to implement some kind of CollisionHandler. Would I be better off with a more consolidated EntityHandler which handles AI, collision updates, and other entity interactions in one class? Or will I be fine just implementing many different event handling subsystems which pass messages to each other based on what kind of event it is? Should I write an EntityHandler which is simply responsible for coordinating all these sub event handlers? I realize in some cases, such as my InputHandler and SceneHandler, those are very specific types of events. A large portion of my game code won't care about input, and a large portion won't care about updates that happen purely in the rendering of the scene. Thus I feel my isolation of those systems is justified. However, I'm asking this question specifically approaching game logic type events.

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• The Problem Should Define the Process, Not the Tool

  - by thatjeffsmith

  All around awesome tool, but not the only gadget in your toolbox.I’m stepping down from my SQL Developer pulpit today and standing up on my philosophical soap box. I’m frequently asked to help folks transition from one set of database tools over to Oracle SQL Developer, which I’m MORE than happy to do. But, I’m not looking to simply change the way people interact with Oracle database. What I care about is your productivity. Is there a faster, more efficient way for you to connect the dots, get from A to B, or just get home to your kids or to the pub for happy hour? If you have defined a business process around a specific tool, what happens when that tool ‘goes away?’ Does the business stop? No, you feel immediate pain until you are able to re-implement the process using another mechanism. Where I get confused, or even frustrated, is when someone asks me to redesign our tool to match their problem. Tools are just tools. Saying you ‘can’t load your data anymore because XYZ’ isn’t valid when you could easily do that same task via SQL*Loader, Create Table As Selects, or 9 other different mechanisms. Sometimes changes brings opportunity for improvement in the process. Don’t be afraid to step back and re-evaluate a problem with a fresh set of eyes. Just trying to replicate your process in another tool exactly as it was done in the ‘old tool’ doesn’t always make sense. Quick sidebar: scheduling a Windows program to kick off thousands if not millions of table inserts from Excel versus using a ‘proper’ server process using SQL*Loader and or external tables means sacrificing scalability and reliability for convenience. Don’t let old habits blind you to new solutions and possibilities. Of couse I’m not going to sit here and say that our tools aren’t deficient in some areas or can’t be improved upon. But I bet if we work together we can find something that’s not only better for the business, but is also better for you. What do you ‘miss’ since you’ve started using SQL Developer as your primary Oracle database tools? I’d love to start a thread here and share ideas on how we can better serve you and your organizations needs. The end solution might not look exactly what you have in mind starting out, but I had no idea I’d be a Product Manager when I started college either What can you no longer ‘do’ since you picked up SQL Developer? What hurts more than it should? What keeps you from being great versus just good?

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• Configuring trace file size and number in WebCenter Content 11g

  - by Kyle Hatlestad

  Lately I've been doing a lot of debugging using the System Output tracing in WebCenter Content 11g.  This is built-in tracing in the content server which provides a great level of detail on what's happening under the hood.  You can access the settings as well as a view of the tracing by going to Administration -> System Audit Information.  From here, you can select the tracing sections to include.  Some of my personal favorites are searchquery,  systemdatabase, userstorage, and indexer.  Usually I'm trying to find out some information regarding a search, database query, or user information.  Besides debugging, it's also very helpful for performance tuning. One of the nice tricks with the tracing is it honors the wildcard (*) character.  So you can put in 'schema*' and gather all of the schema related tracing.  And you can notice if you select 'all' and update, it changes to just a *.   To view the tracing in real-time, you simply go to the 'View Server Output' page and the latest tracing information will be at the bottom. This works well if you're looking at something pretty discrete and the system isn't getting much activity.  But if you've got a lot of tracing going on, it would be better to go after the trace log file itself.  By default, the log files can be found in the <content server instance directory>/data/trace directory. You'll see it named 'idccs_<managed server name>_current.log.  You may also find previous trace logs that have rolled over.  In this case they will identified by a date/time stamp in the name.  By default, the server will rotate the logs after they reach 1MB in size.  And it will keep the most recent 10 logs before they roll off and get deleted.  If your server is in a cluster, then the trace file should be configured to be local to the node per the recommended configuration settings. If you're doing some extensive tracing and need to capture all of the information, there are a couple of configuration flags you can set to control the logs. #Change log size to 10MB and number of logs to 20FileSizeLimit=10485760FileCountLimit=20 This is set by going to Admin Server -> General Configuration and entering them in the Additional Configuration Variables: section.  Restart the server and it should take on the new logging settings. 

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• PHP - Internal APIs/Libraries - What makes sense?

  - by Mark Locker

  I've been having a discussion lately with some colleagues about the best way to approach a new project, and thought it'd be interesting to get some external thoughts thrown into the mix. Basically, we're redeveloping a fairly large site (written in PHP) and have differing opinions on how the platform should be setup. Requirements: The platform will need to support multiple internal websites, as well as external (non-PHP) projects which at the moment consist of a mobile app and a toolbar. We have no plans/need in the foreseeable future to open up an API externally (for use in products other than our own). My opinion: We should have a library of well documented native model classes which can be shared between projects. These models will represent everything in our database and can take advantage of object orientated features such as inheritance, traits, magic methods, etc. etc. As well as employing ORM. We can then add an API layer on top of these models which can basically accept requests and route them to the appropriate methods, translating the response so that it can be used platform independently. This routing for each method can be setup as and when it's required. Their opinion: We should have a single HTTP API which is used by all projects (internal PHP ones or otherwise). My thoughts: To me, there are a number of issues with using the sole HTTP API approach: It will be very expensive performance wise. One page request will result in several additional http requests (which although local, are still ones that Apache will need to handle). You'll lose all of the best features PHP has for OO development. From simple inheritance, to employing the likes of ORM which can save you writing a lot of code. For internal projects, the actual process makes me cringe. To get a users name, for example, a request would go out of our box, over the LAN, back in, then run through a script which calls a method, JSON encodes the output and feeds that back. That would then need to be JSON decoded, and be presented as an array ready to use. Working with arrays, as appose to objects, makes me sad in a modern PHP framework. Their thoughts (and my responses): Having one method of doing thing keeps things simple. - You'd only do things differently if you were using a different language anyway. It will become robust. - Seeing as the API will run off the library of models, I think my option would be just as robust. What do you think? I'd be really interested to hear the thoughts of others on this, especially as opinions on both sides are not founded on any past experience.

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• Deploying, but without those pesky test files!

  - by Chris Skardon

  Silverlight testing is great, we all know that (don’t we??), we’re expected to do it as part of the development process, but once we’ve got an awesome application written and we come to deploy it, we don’t want the test files going out with it… You might be like me, have the files in a Web project – let’s face it, that’s how we’re pushed into doing it… So let’s stick with it! Now. I’m deploying via the wonders of the Web Deployment shizzle, but this also applies to the classic ‘installer’ project as well.. Baaaasically, we’re going to use the ‘Debug’ / ‘Release’ configurations to include given files. ?? OK, you know in the top of your visual studio editor, you (usually) have a drop down which predominantly reads ‘Debug’? Those are ‘configurations’. Mostly we don’t bother changing it, primarily due to laziness, but also the fact that we generally don’t see ‘Release’ as actually doing anything other than making it harder to find problems :) Well today my friends we’re going to change that bad boy… The next few steps are just helping you set up a new ‘Debug’ configuration, but you can just switch to the ‘Release’ configuration and skip to the end… First let’s go to the Configuration Manager. There are multiple ways, through the ‘Build’ menu (at the bottom), or via the drop down which currently has ‘Debug’ in it :) Got it? Select ‘New’ from the ‘Active solution configuration’ drop down: Create a new configuration, kind of like the picture below shows (or for those graphically challenged – Name: DebugWithNoTests, and Copy settings from: ‘Debug’, ensuring the ‘Create new project configurations’ checkbox is checked). Press OK. VS will do some shizzle, and in the Configuration manager, you will see pretty much exactly what you did before, only with ‘Debug’ replaced with ‘DebugWithNoTests’. Turn off the build options for the test projects. We won’t need them.. IF you skipped down from the top, this is where you’ll be wanting to stop!!! Close and now we’re one notepad step away from achieving our goals. Yes, I said notepad. You can’t do what we’re going to do in VS. (Pity). Go to the folder where your web project is, and right click on the ‘.csproj’ file. Now open it with notepad. Head on down to the ‘<Content Include’ bits, they’ll look like this: <ItemGroup> <Content Include="ClientBin\Tests.xap" /> ... </ItemGroup> Take this and modify each of the files you don’t want deployed and change to: <Content Include="ClientBin\Tests.xap" Condition="'$(Configuration)' == 'Debug'" /> Once you’ve got that sorted publish your project, once with the Debug configuration selected, and another with any other configuration (‘Release’, ‘DebugWithNoTests’ etc).. No files! Huzzah!

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• Calculating a circle or sphere along a vector

  - by Sparky

  Updated this post and the one at Math SE (http://math.stackexchange.com/questions/127866/calculating-a-circle-or-sphere-along-a-vector), hope this makes more sense. I previously posted a question (about half an hour ago) involving computations along line segments, but the question and discussion were really off track and not what I was trying to get at. I am trying to work with an FPS engine I am attempting to build in Java. The problem I am encountering is with hitboxing. I am trying to calculate whether or not a "shot" is valid. I am working with several approaches and any insight would be helpful. I am not a native speaker of English nor skilled in Math so please bear with me. Player position is at P0 = (x0,y0,z0), Enemy is at P1 = (x1,y1,z1). I can of course compute the distance between them easily. The target needs a "hitbox" object, which is basically a square/rectangle/mesh either in front of, in, or behind them. Here are the solutions I am considering: I have ruled this out...doesn't seem practical. [Place a "hitbox" a small distance in front of the target. Then I would be able to find the distance between the player and the hitbox, and the hitbox and the target. It is my understanding that you can compute a circle with this information, and I could simply consider any shot within that circle a "hit". However this seems not to be an optimal solution, because it requires you to perform a lot of calculations and is not fully accurate.] Input, please! Place the hitbox "in" the player. This seems like the better solution. In this case what I need is a way to calculate a circle along the vector, at whatever position I wish (in this case, the distance between the two objects). Then I can pick some radius that encompasses the whole player, and count anything within this area a "hit". I am open to your suggestions. I'm trying to do this on paper and have no familiarity with game engines. If any software folk out there think I'm doing this the hard way, I'm open to help! Also - Anyone with JOGL/LWJGL experience, please chime in. Is this making sense?

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• password incorrect 3 times + suspected failed update

  - by Cheese

  I have been lurking your site for the past few hours, and have found myself in a bit of a pickle. Visiting my parents, I discover that neither computer, nor laptop work. Long story short, I've got the laptop working, but have completely fudged up the computer. I am a n00b, but I was at least willing to give it a go. The comp originally had ubuntu 11.10 installed, later updated to 12.04. We have cds for both. I do not understand what the initial problem was for my parents, but somehow when I turned on the computer, it worked for me. Soon after, I was nagged to install the latest updates. So, I spent the next half an hour wondering why the updates kept on asking for 11.04 cdroms, until I realised that you could turn off the cdrom necessity. After doing this via console, I installed some of the smaller updates, before being told to do a partial update. This failed a few times, and ended up freezing whilst reinstalling drivers. After a hard restart I continued to type whatever I could find on the forum into the console. At some point, the console started saying that I had 3 incorrect password inputs, and sudo commands stopped altogether. I found another thread discussing this; but people kept on suggesting changing passwords (which I did to no avail) or other things that made use of sudo (which I am locked out of, although I am technically the admin) I found myself somehow on the Ctrl+Alt+F1 console, and after being utterly confused (and Ctrl+AltF5 failing for me), another hard reset occurred. Somewhere along the way I created a USB start up for 14.04, (but this does not seem to work) Now I am left with an admin (and guest) account that log in but have blank screens (with only the desktop background showing) and I can't do anything in the console because I'm locked out. Interestingly, the console now says that I am running 14.04 although all updates said they had failed. Aside from the obvious lessons I have learnt (don't fiddle about in the console when you have no idea what you're doing "Dog wearing safety glasses "I have no idea what I am doing" GIF would be inserted here ) Is there any way I can redeem this almighty muck up? A million thanks for any help!

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• Cannot boot from K/Ubuntu install disk on my UEFI system

  - by user93241

  I just got a new system and have been trying to get it set up w/ Win7 & Kubuntu dual-boot, but I've got a major problem. The BIOS of my motherboard (an Asus Crosshair 990FX) is strictly UEFI -- there is no legacy support mode available. I've been reading up on how to get Kubuntu installed in UEFI mode but no matter what I try I cannot seem to even boot into my install CD/USB key properly. I can get as far as the selection screen ("Try Kubuntu", "Install Kubuntu"...) but this screen starts off not appearing correctly. If I try moving the cursor around it sometimes seems to correct itself and show me my choices. But once I select "Try Kubuntu" it starts loading, the screen goes black and then proceeds to flicker -- about once every 5-10 seconds or so. This continues indefinitely. I've tried this with both Kubuntu & Ubuntu installation media, even the AMD64+Mac Ubuntu variety that is supposed to be a lot more flexible w.r.t. UEFI. The only hint I've had that the system might have booted correctly is a little drum sound that plays when booting from the Ubuntu install disk. Well, that and the fact that when I hit my system's power button it seems to shut down correctly, even ejecting the CD at the end. This might be a video driver issue; my system has two nVidia 550's, one of which is attached to my primary monitor. (The secondary isn't hooked up yet.) I'll keep looking over similar questions but any advice would be greatly appreciated. UPDATE: I've tried booting into my 12.04 install CD twice now, each time using two different options supplied by my BIOS. One seemed to offer the ability to boot into my CD under UEFI mode -- this didn't even produce the initial boot menu. The other method offers the ability to boot into my CD NOT under UEFI mode. This DOES produce the boot menu, but after this point it seems I still cannot get to a proper video mode to see what's going on.

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• Boot error aftter clean Ubuntu 13.04 install: [Reboot and select proper boot device]

  - by IcarusNM

  I am having the same problem as this guy where a fresh Ubuntu install completes beautifully but will not boot. I get the ASUS (?) "Reboot and select proper boot device" error, first with Xubuntu 13.10 and after finally giving up there, and Xubuntu 13.4, I am back to regular Ubuntu 13.4. ASUS motherboard Z77, Intel chipset. Standard internal SATA 500GB HD. 64-bit. All-new hardware less than 3 months old. It was running Ubuntu 12.04LTC great until I tried this upgrade. I have re-installed from scratch every which way: with LVM, without LVM; with the default partitions, with my own partitions. With ext3 or ext4. Alongside; replace; upgrade. No difference. On the last two tries, I have booted afterward from the same USB stick, downloaded and run boot-repair, and now I guess I am off to the boot-repair support email with my URLs from that. It did all kinds of cool stuff but ultimately made no difference. I never got anything like this with Ubuntu 12.04. I've now probably re-installed Ubuntu 13.04 ten times slightly different ways. I finally found how to skip the language packs, so at least that sped things up! :) This starts from the ubuntu-13.04-desktop-amd64.iso and UNetbootin as suggested on the official instructions for USB thumb drive creation from OSX. That part all works fine (booting the USB on the PC and trying Ubuntu and/or installing from there on the PC HD.) I have no CD drive on this PC, but I suppose I could get one. I would rather find some Linux install that works from USB like I've always done. After running boot-repair twice, in the ASUS BIOS I now see three different UEFI boot options in the priority list, and they are all labeled exactly the same: ubuntu (P6: WDC WD5000AAKX-00U6AA0) Then there's a non-UEFI option: P6: WDC WD5000AAKX-00U6AA0 (476940MB) And a fifth option appeared after the first boot-repair: Windows Boot Manager (P6: WDC WD5000AAKX-00U6AA0) I have tried all 5 of these, and I get exactly the same error. I have never had Windows installed on this HD. ASUS is calling it Windows Boot Manaer but I presume that's a mistaken label for whatever boot-repair did. I can boot on USB and run GParted and it looks great. The partitions all look normal. I found another case of this online with no solution posted. I can't find much about it online. Needs a Master Boot Record wipe/redo?? I'm not sure how.

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