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  • Does anyone know the touchpad disabling driver for Dell xps 14?

    - by rkar
    I accidentally deleted my Dell xps 14 touch pad disabling driver and I don't know where to find it and reinstall it. I have already tried Dell support and without luck (I don't want to install something that I don't know). Would anyone please send me the link to that driver To clarify: There is this Fn shortcut key used to disable/enable touch pad in Dell xps14 and when press it orange light on touch pad will lit and touch pad will stop working. But after deleting the driver that responsible for that function,it stopped working. My service center is almost 600 miles away and he said that he forgot to add it last time he fix my laptop. Since the internet connection at his place is slow,he can't send me from mail either.So can anyone send me the link for that driver. Since I don't really know about drivers it would be really nice if some one show me the driver name or link. Sorry,here is my laptop service tag "C37KWL1".I don't know how to find the specific driver for that function key.My dell has a short cut for disabling touchpad with picture on it along with the other multimedia short cut key with picture. since xps 15 and 17 have seperated touch key instead of on function keys mine have to choose function key or multimedia key through setting.To be honest my service center tech guy forgot to install it when he repair it and can't send me the file(which is about over 20mb or something according to him)for some reason.All i need is that particular file.

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  • different user group can not upload file in the server

    - by Dallal
    I have a CentOS server running in Thailand, and I'm in Canada. The guy at the computer center who set up the server for me doesn't really understand much about linux and left me off an issue to solve myself. I just moved from Mac Server to Linux server, and the first thing I'm facing a problem now is `file name` has failed to upload due to an error The uploaded file could not be moved to `location name` So what happen is that I knew from my experiences of these problem is all about permissions. So I go ahead and checked on my whole folder and found that everything in the folder permission is like myusername mygroupname then I checked the httpd file in the server and it is default to apache apache. My question is that how can I make my user to be in the same group with apache group so that I don't have to have any problem about uploading, changing data in my file....? But without having to affect other user in the same server. I'm holding Administrator account, but not root account, but I can change stuff on the server root no problem. When I was with godaddy.com there never been any problem about the permission and I wish I know how they configure that :(

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  • Network outage caused by SMC8013WG Cable Modem/Router ?

    - by mkocubinski
    At work, we have a basic Class C Network. The gateway/router is a SMC8013WG (stock comcast commercial cable modem), and simple unmanaged switch (HP Pro Curve 1400 24G). The SMC8013WG is our default gateway as well as DHCP server. Periodically, I'd say almost every other day.. the entire network will just stop responding. I won't be able to ping/see the gateway, any computers on our local network, or anything on the internet. The only way to fix this is to unplug the Comcast cable modem, wait, and plug back in. This unfailingly fixes the problem. But this doesn't make much sense to me.. shouldn't the network still be fine locally, since everything is plugged into the switch anyway? Why would resetting the router fix this? Can anyone suggest anything to check to in order to narrow this problem down? Just to be clear.. here is the basic topology: { Internet } -- (12.345.67.89) Comcast Cable Modem (192.168.1.1) -- Switch -- 192.168.1.2-254 P.S. Our IT guy is in about 3 hours a day every other week or so, so.. we're kind of on our own most of the time.

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  • Very high Magento/Apache memory usage even without visitors (are we fooled by our hosting company?)

    - by MrDobalina
    I am no server guy and we have issues with our speed so I come here asking for advise. We have a VPS with 2 cores and 2gb of RAM at a Magento specialized hosting company. Over the course of the last weeks our site speed has gotten worse, even though our store is new, has less than 1000 SKUs and not even 100 visitos a day. At magespeedtest.com we only get 1.87 trans/sec @ 2.11 secs each with a mere 5 concurrent users. Our magento log files are clean, we have no huge database tables or anything like that. When we take a look at our server real time stats, we see that the memory usage jumped up from about 34% to 71% and now 82% in just a few days in idle, with no visitors on the site. Our hosting company said that we do not need to worry about that as it`s maybe related to mysql which creates buffers (which are maybe not even actually being used) and what is important is CPU and swap - stats are ok here. They also said that the low benchmark scores are caused by bad extensions or template modifications on our side. We are not sure if we can trust that statement as we only have 4 plugins installed (all from aheadworks and amasty which are known to be one of the best magento extension developers). Our template modifications are purely html and css, no modifications to the php code. Our pagespeed is ranked with 93/100 in firebug and Magento is properly configured, so the problem really just gets obvious when there are a handful of users on the site at the same time. Can anyone confirm our hosting`s statement about memory usage and where can I start looking for a solution?

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  • Set up layer 2 vlan between 2 data centres

    - by user41679
    Hello, Our data centre provider operates 2 sites, and we currently have equipment in one and would like to have equipment in the second. They've told me that they operate a layer 2 vlan between the 2 sites over a 20gbit connection, and that they'd just give me ethernet cable at each end to connect the locations. At the current site, we have Cisco 2960 48TC-L switches, all the machines are on a 192.168.x.x subnet and we have cisco firewalls with which we connect to our internet provider with. My question is what would I need to do to connect the 2 sites? could I just plug the ethernet cables the provide into the cisco switches, and have the same switches the other end? would I need to set up a separate internal network on the other side and connect both through the firewalls? Would the cisco switches need special configuration? We expect to maintain a number of connections between the 2 sites, and each site would have its own internal dns name like dc1.xx.com. Sorry if I'm being vague or haven't included enough information, I've a fairly good knowledge of hardware but we're down a netops guy at the moment and I'd like to get both sites on-line ASAP! Thanks in advance!

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  • Old network login passed to IIS

    - by 300 baud
    Let me start by saying that I am not a server guy - I am a developer. But I develop and manage an ASP.NET application that uses Windows authentication. I've run into the problem I am about to describe before, and I would just like to understand how to remedy it since I am the one who always gets the original support request. A user, let's call her JaneDoe, has just gotten married and her login has been changed to JaneJones. We have an application that uses Windows authentication to store the user's login name to a table and then redirects the user to another non-Windows authenticated site with a GUID which points to the table entry we just made. When the user reaches the second site, we read in the login name from the database using the GUID that was passed. Then, we look up the login name in another database where we track application permissions. The problem is that the user is logging into her workstation as JaneJones, but the Windows authenticated site is still receiving a login name of JaneDoe. Is this a domain controller issue? Is it a workstation issue? What's the best way to resolve this?

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  • Inspire Geek Love with These Hilarious Geek Valentines

    - by Eric Z Goodnight
    Want to send some Geek Love to that special someone? Why not do it with these elementary school throwback valentines, and win their heart this upcoming Valentine’s day—the geek way! Read on to see the simple method to make your own custom Valentines, as well as download a set of eleven ready-made ones any geek guy or gal should be delighted get. It’s amore! How to Make Custom Valentines A size we’ve used for all of our Valentines is a 3” x 4” at 150 dpi. This is fairly low resolution for print, but makes a great graphic to email. With your new image open, Navigate to Edit > Fill and fill your background layer with a rich, red color (or whatever appeals to you.) By setting “Use” to “Foreground color as shown above, you’ll paint whatever foreground color you have in your color picker. Press to select the text tool. Set a few text objects, using whatever fonts appeal to you. Pixel fonts, like this one, are freely downloadable, and we’ve already shared a great list of Valentines fonts. Copy an image from the internet if you’re confident your sweetie won’t mind a bit of fair use of copyrighted imagery. If they do mind, find yourself some great Creative Commons images. to do a free transform on your image, sizing it to whatever dimensions work best for your design. Right click your newly added image layer in your panel and Choose “Blending Effects” to pick a Layer Style. “Stroke” with this setting adds a black line around your image. Also turning on “Outer Glow” with this setting puts a dark black shadow around the top and bottom (and sides, although they are hidden). Add some more text. Double entendre is recommended. Click and hold down on the “Rectangle Tool” to get the “Custom Shape Tool.” The custom shape tool has useful vector shapes built into it. Find the “Shape” dropdown in the menu to find the heart image. Click and drag to create a vector heart shape in your image. Your layers panel is where you can change the color, if it happens to use the wrong one at first. Click the color swatch in your panel, highlighted in blue above. will transform your vector heart. You can also use it to rotate, if you like. Add some details, like this Power or Standby symbol, which can be found in symbol fonts, taken from images online, or drawn by hand. Your Valentine is now ready to be saved as a JPG or PNG and sent to the object of your affection! Keep reading to see a list of 11 downloadable How-To Geek Valentines, including this one and the three from the header image. Download The HTG Set of Valentines Download the HTG Geek Valentines (ZIP) Download the HTG Geek Valentines (ZIP) When he’s not wooing ladies with Valentines cards, you can email the author at [email protected] with your Photoshop and Graphics questions. Your questions may be featured in a future How-To Geek article! Latest Features How-To Geek ETC Inspire Geek Love with These Hilarious Geek Valentines How to Integrate Dropbox with Pages, Keynote, and Numbers on iPad RGB? CMYK? Alpha? What Are Image Channels and What Do They Mean? How to Recover that Photo, Picture or File You Deleted Accidentally How To Colorize Black and White Vintage Photographs in Photoshop How To Get SSH Command-Line Access to Windows 7 Using Cygwin How to Kid Proof Your Computer’s Power and Reset Buttons Microsoft’s Windows Media Player Extension Adds H.264 Support Back to Google Chrome Android Notifier Pushes Android Notices to Your Desktop Dead Space 2 Theme for Chrome and Iron Carl Sagan and Halo Reach Mashup – We Humans are Capable of Greatness [Video] Battle the Necromorphs Once Again on Your Desktop with the Dead Space 2 Theme for Windows 7

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  • SQLAuthority News – 1600 Blog Post Articles – A Milestone

    - by pinaldave
    It was really a very interesting moment for me when I was writing my 1600th milestone blog post. Now it`s a lot more exciting because this time it`s my 1600th blog post. Every time I write a milestone blog post such as this, I have the same excitement as when I was writing my very first blog post. Today I want to write about a few statistics of the blog. Statistics I am frequently asked about my blog stats, so I have already published my blog stats which are measured by WordPress.com. Currently, I have more than 22 Million+ Views on this blog from various sources. There are more than 6200+ feed subscribers in Google Reader only; I think I don`t have to count all other subscribers. My LinkedIn has 1250+ connection, while my Twitter has 2150+. Because I feel that I`m well connected with the Community, I am very thankful to you, my readers. Today I also want to say Thank You to those experts who have helped me to improve. I have maintained a list of all the articles I have written. If you go to my first articles, you will notice that they were a little different from the articles I am writing today. The reason for this is simple: I have two kinds of people helping me write all the better: readers and experts. To my Readers You read the articles and gave me feedback about what was right or wrong, what you liked or disliked. Quite often, you were helpful in writing guest posts, and I also recognize how you were a bit brutal in criticizing some articles, making me re-write them. Because of you, I was able to write better blog posts. To Experts You read the articles and helped me improve. I get inspiration from you and learned a lot from you. Just like everybody, I am a guy who is trying to learn. There are times when I had vague understanding of some subjects, and you did not hesitate to help me. Number of Posts Many ask me if the number of posts is important to me. My answer is YES. Actually, it`s just not about the number of my posts; it is about my blog, my routine, my learning experience and my journey. During the last four years, I have decided that I would be learning one thing a day. This blog has helped me accomplish this goal because in here I have been able to keep my notes and bookmarks. Whatever I learn or experience, I blog and share it with the Community. For me, the blog post number is more than just a number: it`s a summary of my experiences and memories. Once again, thanks for reading and supporting my blog! Reference: Pinal Dave (http://blog.SQLAuthority.com) Filed under: About Me, Pinal Dave, PostADay, SQL, SQL Authority, SQL Milestone, SQL Query, SQL Server, SQL Tips and Tricks, SQLAuthority News, SQLServer, T SQL, Technology

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  • Performance and Optimization Isn’t Evil

    - by Reed
    Donald Knuth is a fairly amazing guy.  I consider him one of the most influential contributors to computer science of all time.  Unfortunately, most of the time I hear his name, I cringe.  This is because it’s typically somebody quoting a small portion of one of his famous statements on optimization: “premature optimization is the root of all evil.” I mention that this is only a portion of the entire quote, and, as such, I feel that Knuth is being quoted out of context.  Optimization is important.  It is a critical part of every software development effort, and should never be ignored.  A developer who ignores optimization is not a professional.  Every developer should understand optimization – know what to optimize, when to optimize it, and how to think about code in a way that is intelligent and productive from day one. I want to start by discussing my own, personal motivation here.  I recently wrote about a performance issue I ran across, and was slammed by multiple comments and emails that effectively boiled down to: “You’re an idiot.  Premature optimization is the root of all evil.  This doesn’t matter.”  It didn’t matter that I discovered this while measuring in a profiler, and that it was a portion of my code base that can take “many hours to complete.”  Even so, multiple people instantly jump to “it’s premature – it doesn’t matter.” This is a common thread I see.  For example, StackOverflow has many pages of posts with answers that boil down to (mis)quoting Knuth.  In fact, just about any question relating to a performance related issue gets this quote thrown at it immediately – whether it deserves it or not.  That being said, I did receive some positive comments and emails as well.  Many people want to understand how to optimize their code, approaches to take, tools and techniques they can use, and any other advice they can discover. First, lets get back to Knuth – I mentioned before that Knuth is being quoted out of context.  Lets start by looking at the entire quote from his 1974 paper Structured Programming with go to Statements: “We should forget about small efficiencies, say about 97% of the time: premature optimization is the root of all evil. Yet we should not pass up our opportunities in that critical 3%. A good programmer will not be lulled into complacency by such reasoning, he will be wise to look carefully at the critical code; but only after that code has been identified.” Ironically, if you read Knuth’s original paper, this statement was made in the middle of a discussion of how Knuth himself had changed how he approaches optimization.  It was never a statement saying “don’t optimize”, but rather, “optimizing intelligently provides huge advantages.”  His approach had three benefits: “a) it doesn’t take long” … “b) the payoff is real”, c) you can “be less efficient in the other parts of my programs, which therefore are more readable and more easily written and debugged.” Looking at Knuth’s premise here, and reading that section of his paper, really leads to a few observations: Optimization is important  “he will be wise to look carefully at the critical code” Normally, 3% of your code – three lines out of every 100 you write, are “critical code” and will require some optimization: “we should not pass up our opportunities in that critical 3%” Optimization, if done well, should not be time consuming: “it doesn’t take long” Optimization, if done correctly, provides real benefits: “the payoff is real” None of this is new information.  People who care about optimization have been discussing this for years – for example, Rico Mariani’s Designing For Performance (a fantastic article) discusses many of the same issues very intelligently. That being said, many developers seem unable or unwilling to consider optimization.  Many others don’t seem to know where to start.  As such, I’m going to spend some time writing about optimization – what is it, how should we think about it, and what can we do to improve our own code.

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  • My new laptop - with a really nice battery option

    - by Rob Farley
    It was about time I got a new laptop, and so I made a phone-call to Dell to discuss my options. I decided not to get an SSD from them, because I’d rather choose one myself – the sales guy tells me that changing the HD doesn’t void my warranty, so that’s good (incidentally, I’d love to hear people’s recommendations for which SSD to get for my laptop). Unfortunately this machine only has one HD slot, but I figure that I’ll put lots of stuff onto external disks anyway. The machine I got was a Dell Studio XPS 16. It’s red (which suits my company), but also has the Intel® Core™ i7-820QM Processor, which is 4 Cores/8 Threads. Makes for a pretty Task Manager, but nothing like the one I saw at SQLBits last year (at 96 cores), or the one that my good friend James Rowland-Jones writes about here. But the reason for this post is actually something in the software that comes with the machine – you know, the stuff that most people uninstall at the earliest opportunity. I had just reinstalled the operating system, and was going through the utilities to get the drivers up-to-date, when I noticed that one of Dell applications included an option to disable battery charging. So I installed it. And sure enough, I can tell the battery not to charge now. Clearly Dell see it as a temporary option, and one that’s designed for when you’re on a plane. But for me, I most often use my laptop with the power plugged in, which means I don’t need to have my battery continually topping itself up. So I really love this option, but I feel like it could go a little further. I’d like “Not Charging” to be the default option, and let me set it when I want to charge it (which should theoretically make my battery last longer). I also intend to work out how this option works, so that I can script it and put it into my StartUp options (so it can be the Default setting). Actually – if someone has already worked this out and can tell me what it does, then please feel free to let me know. Even better would be an external switch. I had a switch on my old laptop (a Dell Latitude) for WiFi, so that I could turn that off before I turned on the computer (this laptop doesn’t give me that option – no physical switch for flight mode). I guess it just means I’ll get used to leaving the WiFi off by default, and turning it on when I want it – might save myself some battery power that way too. Soon I’ll need to take the plunge and sync my iPhone with the new laptop. I’m a little worried that I might lose something – Apple’s messages about how my stuff will be wiped and replaced with what’s on the PC doesn’t fill me with confidence, as it’s a new PC that doesn’t have stuff on it. But having a new machine is definitely a nice experience, and one that I can recommend. I’m sure when I get around to buying an SSD I’ll feel like it’s shiny and new all over again! Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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  • 11 Types of Developers

    - by Lee Brandt
    Jack Dawson Jack Dawson is the homeless drifter in Titanic. At one point in the movie he says, “I figure life’s a gift, and I don’t intend on wasting it.” He is happy to wander wherever life takes him. He works himself from place to place, making just enough money to make it to his next adventure. The “Jack Dawson” developer clings on to any new technology as the ‘next big thing’, and will find ways to shoe-horn it in to places where it is not a fit. He is very appealing to the other developers because they want to try the newest techniques and tools too, He will only stay until the new technology either bores him or becomes problematic. Jack will also be hard to find once the technology has been implemented, because he will be on to the next shiny thing. However, having a Jack Dawson on your team can be beneficial. Jack can be a great ally when attempting to convince a stodgy, corporate entity to upgrade. Jack usually has an encyclopedic recall of all the new features of the technology upgrade and is more than happy to interject them in any conversation. Tom Smykowski Tom is the neurotic employee in Office Space, and is deathly afraid of being fired. He will do only what is necessary to keep the status quo. He believes as long as nothing changes, his job is safe. He will scoff at anything new and be the naysayer during any change initiative. Tom can be useful in off-setting Jack Dawson. Jack will constantly be pushing for change and Tom will constantly be fighting it. When you see that Jack is getting kind of bored with a new technology and Tom has finally stopped wetting himself at the mere mention of it, then it is probably the sweet spot of beginning to implement that new technology (providing it is the right tool for the job). Ray Consella Ray is the guy who built the Field of Dreams. He took a risk. Sometimes he screwed it up, but he knew he didn’t want to end up regretting not attempting it. He constantly doubted himself, but he knew he had to keep going. Granted, he was doing what the voices in his head were telling him to do, but my point is he was driven to do something that most people considered crazy. Even when his friends, his wife and even he told himself he was crazy, somewhere inside himself, he knew it was the right thing to do. These are the innovators. These are the Bill Gates and Steve Jobs of the world. The take risks, they fail, they learn and the get better. Obviously, this kind of person thrives in start-ups and smaller companies, but that is due to their natural aversion to bureaucracy. They want to see their ideas put into motion quickly, and withdrawn quickly if it doesn’t work. Short feedback cycles are essential to Ray. He wants to know if his idea is working or not. He wants to modify or reverse his idea if it is not working or makes things worse. These are the agilistas. May I always be one.

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  • SQLAuthority News – The Best Quotes of “Who Wrote This?” Contest

    - by pinaldave
    I am a frequent reader of Brent Ozar PLF, it is one of my favorite blogs. A recent post announced a “Who Wrote This?” contest to see if readers could tell their three contributors apart based on some writing samples. Here are my favorite lines from the sample paragraphs, from each of the three “mystery authors.” Topic 1: Working with Bad Managers Mystery Author A – “Working with bad managers means working against my own happiness, and I’ve come to learn that there’s no changing bad managers.” I love this line because, as anyone who has had a bad manager knows, often a lot of self-doubt rises up. We all have to remember that sometimes the problem is out of our control. Mystery Author B – “Mentor your manager just like you would mentor a junior DBA.” Having a bad manager can be extremely depressing, and we often feel out of control. But we all need to remember that our work is a two-way street, and that sometimes we can subtly influence those above us. Mystery Author C – “The trick to working for all bad managers is to remember that they aren’t your parent. Take charge of your career.” We all also need to learn not to play the blame game. Would you rather stay in a place where you are unhappy, or would you rather take charge of your life? I hope most people would pick the latter. Topic 2: Working with Remote Teams Mystery Author A – “Like almost anything else the key is to make sure that everyone on the team has an understanding of how and when communication will occur.” Communication is so important. I cannot over emphasize how much. And this one line captures how I feel and even communicates the idea clearly! Mystery Author B – “The key to remote team success is verifiable trust: feeling confident that invisible team members are doing the right amount of the right thing at the right time.” I think this line not only captures the key aspects of remote work – verifiable work and trust – but there were so many lines that followed that I loved and could not fit here. The whole paragraph is a list for successful remote work. Everyone could benefit from reading it. Mystery Author C – “What seems clear, precise, and specific in one time zone comes across as vague, soupy, and just plain weird in another.” You know what? I just love this description. The author is right – sometimes vague e-mails really do seem soupy and weird! Topic 3: Working with Your Nemesis Mystery Author A – “Every job is temporary, but your reputation stays with you.” Everyone needs to remember this. The workplace is meant to be a professional arena, and many people have the opinion that work is temporary and disposable. No one wants to work with co-worker like that. Mystery Author B – “Unhealthy conflict is going to lead to leaving three week old tuna fish sandwiches in someone’s desk drawer.” Sometimes humor really is the best policy! Mystery Author C – “Oh no, it’s that guy.” This might seem like a weird phrase to choose as my favorite from an entire paragraph. But the whole piece was written in the form of a story of co-workers getting drunk and plotting against a nemesis. It was too funny to overlook, but too long to post here. A must read! Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, SQLAuthority News, T SQL, Technology

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  • What makes them click ?

    - by Piet
    The other day (well, actually some weeks ago while relaxing at the beach in Kos) I read ‘Neuro Web Design - What makes them click?’ by Susan Weinschenk. (http://neurowebbook.com) The book is a fast and easy read (no unnecessary filler) and a good introduction on how your site’s visitors can be steered in the direction you want them to go. The Obvious The book handles some of the more known/proven techniques, like for example that ratings/testimonials of other people can help sell your product or service. Another well known technique it talks about is inducing a sense of scarcity/urgency in the visitor. Only 2 seats left! Buy now and get 33% off! It’s not because these are known techniques that they stop working. Luckily 2/3rd of the book handles less obvious techniques, otherwise it wouldn’t be worth buying. The Not So Obvious A less known influencing technique is reciprocity. And then I’m not talking about swapping links with another website, but the fact that someone is more likely to do something for you after you did something for them first. The book cites some studies (I always love the facts and figures) and gives some actual examples of how to implement this in your site’s design, which is less obvious when you think about it. Want to know more ? Buy the book! Other interesting sources For a more general introduction to the same principles, I’d suggest ‘Yes! 50 Secrets from the Science of Persuasion’. ‘Yes!…’ cites some of the same studies (it seems there’s a rather limited pool of studies covering this subject), but of course doesn’t show how to implement these techniques in your site’s design. I read ‘Yes!…’ last year, making ‘Neuro Web Design’ just a little bit less interesting. !!!Always make sure you’re able to measure your changes. If you haven’t yet, check out the advanced segmentation in Google Analytics (don’t be afraid because it says ‘beta’, it works just fine) and Google Website Optimizer. Worth Buying? Can I recommend it ? Sure, why not. I think it can be useful for anyone who ever had to think about the design or content of a site. You don’t have to be a marketing guy to want a site you’re involved with to be successful. The content/filler ratio is excellent too: you don’t need to wade through dozens of pages to filter out the interesting bits. (unlike ‘The Design of Sites’, which contains too much useless info and because it’s in dead-tree format, you can’t google it) If you like it, you might also check out ‘Yes! 50 Secrets from the Science of Persuasion’. Tip for people living in Europe: check Amazon UK for your book buying needs. Because of the low UK Pound exchange rate, it’s usually considerably cheaper and faster to get a book delivered to your doorstep by Amazon UK compared to having to order it at the local book store or web-shop.

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  • Where Next for Google Translate? And What of Information Quality?

    - by ultan o'broin
    Fascinating article in the UK Guardian newspaper called Can Google break the computer language barrier? In it, Andreas Zollman, who works on Google Translate, comments that the quality of Google Translate's output relative to the amount of data required to create that output is clearly now falling foul of the law of diminishing returns. He says: "Each doubling of the amount of translated data input led to about a 0.5% improvement in the quality of the output," he suggests, but the doublings are not infinite. "We are now at this limit where there isn't that much more data in the world that we can use," he admits. "So now it is much more important again to add on different approaches and rules-based models." The Translation Guy has a further discussion on this, called Google Translate is Finished. He says: "And there aren't that many doublings left, if any. I can't say how much text Google has assimilated into their machine translation databases, but it's been reported that they have scanned about 11% of all printed content ever published. So double that, and double it again, and once more, shoveling all that into the translation hopper, and pretty soon you get the sum of all human knowledge, which means a whopping 1.5% improvement in the quality of the engines when everything has been analyzed. That's what we've got to look forward to, at best, since Google spiders regularly surf the Web, which in its vastness dwarfs all previously published content. So to all intents and purposes, the statistical machine translation tools of Google are done. Outstanding job, Googlers. Thanks." Surprisingly, all this analysis hasn't raised that much comment from the fans of machine translation, or its detractors either for that matter. Perhaps, it's the season of goodwill? What is clear to me, however, of course is that Google Translate isn't really finished (in any sense of the word). I am sure Google will investigate and come up with new rule-based translation models to enhance what they have already and that will also scale effectively where others didn't. So too, will they harness human input, which really is the way to go to train MT in the quality direction. But that aside, what does it say about the quality of the data that is being used for statistical machine translation in the first place? From the Guardian article it's clear that a huge humanly translated corpus drove the gains for Google Translate and now what's left is the dregs of badly translated and poorly created source materials that just can't deliver quality translations. There's a message about information quality there, surely. In the enterprise applications space, where we have some control over content this whole debate reinforces the relationship between information quality at source and translation efficiency, regardless of the technology used to do the translation. But as more automation comes to the fore, that information quality is even more critical if you want anything approaching a scalable solution. This is important for user experience professionals. Issues like user generated content translation, multilingual personalization, and scalable language quality are central to a superior global UX; it's a competitive issue we cannot ignore.

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  • 2010 April Fools Joke

    - by Dane Morgridge
    I started at my current job at the end of March last year and there were some pretty funny April fools jokes.  Nothing super crazy, but pretty funny.  One guy came in and there was a tree in his cube.  We (me and the rest of my team) were planning for a couple of weeks on what we could do that would be just awesome.  We had a lot of really good ideas but nothing was spectacular.  Then Steve Andrews had a brilliant idea (yes it's true).  Since we have internal DNS servers we could redirect DNS to our internal servers for a site such as cnn.com.  Then we would lift the code from the site and create our own home page that would contain news about people in the company.  Steve was actually laughing so hard when he thought of the idea that it took him almost 30 minutes to spit it out. I thought, "this is perfect". I had enlisted a couple of people to help come up with the stories and at the same time we were trying to figure out how to get everybody to the site the morning of the 1st.  Then it hit me.  We could have the main article be one of my getting picked up by the FBI on hacking charges.  Then Chris (my boss) could send an email out telling everyone that I would not be there today and direct them to the site.  That would for sure get everyone to go to cnn.com first thing and see our prank.  I begun the process of looking for photos I could crop myself into and found the perfect one.  Then my wife took a good pic with our Canon 40D and I went to work.  The night before I didn't have any other stories due to everyone being really busy at work, but I decided to go ahead with just the FBI bust on it's own.  I got everything working and tested and coordinated with Chris for me to come in late so no one would see me at the office until after everyone had seen the joke. And so the morning of April fools came and I was waiting at home and the email was perfect.  Chris told everyone that I wouldn't be in and that not to answer any questions if you got any calls from anybody.  The Photoshop job I did was not perfect, but good enough and I even wrote an article with it that went into more detail about how I had been classified as a terrorist and all kinds of stuff. People at work started getting the emails and a few people didn't realize it was a joke (as I had hoped), including some from senior management (one person in particular who shall remain nameless in this post).  Emails started flying around about how to contain the situation and how to handle bad PR.  He basically bought it hook, line and sinker and then went in to crisis mode.  It was awesome! He did finally realize it was a joke and I will likely print and frame the email he sent out.  In short, April fools this year was a huge success.

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  • Google, typography, and cognitive fluency for persuasion

    - by Roger Hart
    Cognitive fluency is - roughly - how easy it is to think about something. Mere Exposure (or familiarity) effects are basically about reacting more favourably to things you see a lot. Which is part of why marketers in generic spaces like insipid mass-market lager will spend quite so much money on getting their logo daubed about the place; or that guy at the bus stop starts to look like a dating prospect after a month or two. Recent thinking suggests that exposure effects likely spin off cognitive fluency. We react favourably to things that are easier to think about. I had to give tech support to an older relative recently, and suggested they Google the problem. They were confused. They could not, apparently, Google the problem, because part of it was that their Google toolbar had mysteriously vanished. Once I'd finished trying not to laugh, I started thinking about typography. This is going somewhere, I promise. Google is a ubiquitous brand. Heck, it's a verb, and their recent, jaw-droppingly well constructed Paris advert is more or less about that ubiquity. It trades on Google's integration into any information-seeking behaviour. But, as my tech support encounter suggests, people settle into comfortable patterns of thinking about things. They build schemas, and altering them can take work. Maybe the ubiquity even works to cement that. Alongside their online effort, Google is running billboard campaigns to advertise Chrome, a free product in a crowded space. They are running these ads in some kind of kooky Calibri / Comic Sans hybrid. Now, at first it seems odd that one of the world's more ubiquitous brands needs to run a big print campaign in public places - surely they have all the fluency they need? Well, not so much. Chrome, after all, is not the same as their core product, so there's some basic awareness work to do, and maybe a whole new batch of exposure effect to try and grab. But why the typeface? It's heavily foregrounded, and the ads are extremely textual. Plus, don't we all know that jovial, off-beat fonts look unprofessional, or something? There's a whole bunch of people who want (often rightly) to ban Comic Sans I wonder, though. Are Google trying to subtly disrupt cognitive fluency? There's an interesting paper (pdf) about - among other things - the effects of typography on they way people answer survey questions. Participants given the slightly harder to read question gave more abstract answers. The paper references other work suggesting that generally speaking, less-fluent question framing elicits more considered answers. The Chrome ad typeface is less fluent for print. Reactions may therefore be more considered, abstract, and disruptive. Is that, in fact, what Google need? They have brand ubiquity, but they want here to change accustomed behaviour, to get people to think about changing their browser. Is this actually a very elegant piece of persuasive information design? If you think about their "what is a browser?" vox pop research video, there's certainly a perceptual barrier they're going to have to tackle somehow.

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  • Reconciling the Boy Scout Rule and Opportunistic Refactoring with code reviews

    - by t0x1n
    I am a great believer in the Boy Scout Rule: Always check a module in cleaner than when you checked it out." No matter who the original author was, what if we always made some effort, no matter how small, to improve the module. What would be the result? I think if we all followed that simple rule, we'd see the end of the relentless deterioration of our software systems. Instead, our systems would gradually get better and better as they evolved. We'd also see teams caring for the system as a whole, rather than just individuals caring for their own small little part. I am also a great believer in the related idea of Opportunistic Refactoring: Although there are places for some scheduled refactoring efforts, I prefer to encourage refactoring as an opportunistic activity, done whenever and wherever code needs to cleaned up - by whoever. What this means is that at any time someone sees some code that isn't as clear as it should be, they should take the opportunity to fix it right there and then - or at least within a few minutes Particularly note the following excerpt from the refactoring article: I'm wary of any development practices that cause friction for opportunistic refactoring ... My sense is that most teams don't do enough refactoring, so it's important to pay attention to anything that is discouraging people from doing it. To help flush this out be aware of any time you feel discouraged from doing a small refactoring, one that you're sure will only take a minute or two. Any such barrier is a smell that should prompt a conversation. So make a note of the discouragement and bring it up with the team. At the very least it should be discussed during your next retrospective. Where I work, there is one development practice that causes heavy friction - Code Review (CR). Whenever I change anything that's not in the scope of my "assignment" I'm being rebuked by my reviewers that I'm making the change harder to review. This is especially true when refactoring is involved, since it makes "line by line" diff comparison difficult. This approach is the standard here, which means opportunistic refactoring is seldom done, and only "planned" refactoring (which is usually too little, too late) takes place, if at all. I claim that the benefits are worth it, and that 3 reviewers will work a little harder (to actually understand the code before and after, rather than look at the narrow scope of which lines changed - the review itself would be better due to that alone) so that the next 100 developers reading and maintaining the code will benefit. When I present this argument my reviewers, they say they have no problem with my refactoring, as long as it's not in the same CR. However I claim this is a myth: (1) Most of the times you only realize what and how you want to refactor when you're in the midst of your assignment. As Martin Fowler puts it: As you add the functionality, you realize that some code you're adding contains some duplication with some existing code, so you need to refactor the existing code to clean things up... You may get something working, but realize that it would be better if the interaction with existing classes was changed. Take that opportunity to do that before you consider yourself done. (2) Nobody is going to look favorably at you releasing "refactoring" CRs you were not supposed to do. A CR has a certain overhead and your manager doesn't want you to "waste your time" on refactoring. When it's bundled with the change you're supposed to do, this issue is minimized. The issue is exacerbated by Resharper, as each new file I add to the change (and I can't know in advance exactly which files would end up changed) is usually littered with errors and suggestions - most of which are spot on and totally deserve fixing. The end result is that I see horrible code, and I just leave it there. Ironically, I feel that fixing such code not only will not improve my standings, but actually lower them and paint me as the "unfocused" guy who wastes time fixing things nobody cares about instead of doing his job. I feel bad about it because I truly despise bad code and can't stand watching it, let alone call it from my methods! Any thoughts on how I can remedy this situation ?

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  • Brainless Backups

    - by Jesse
    I’m a software developer by trade which means to my friends and family I’m just a “computer guy”. It’s assumed that I know everything about every facet of computing from removing spyware to replacing hardware. I also can do all of this blindly over the phone or after hearing a five to ten word description of the problem over dinner ;-) In my position as CIO of my friends and families I’ve been in the unfortunate position of trying to recover music, pictures, or documents off of failed hard drives on more than one occasion. It’s not a great situation for anyone, and it’s always at these times that the importance of backups becomes so clear. Several months back a friend of mine found himself in this situation. The hard drive on his 8 year old laptop failed and took a good number of his digital photos with it. I think most folks can deal with losing some of their music and even some of their documents, but it really stings to lose pictures of past events and loved ones. After ordering a new laptop, my friend went out and bought an external hard drive so that he could start keeping a backup of his data. As fate would have it, several months later the drive in his new laptop failed and he learned the hard way that simply buying the external hard drive isn’t enough… you actually have to copy your stuff over every once in awhile! The importance of backup and recovery plans is (hopefully) well known in IT organizations. Well executed backup plans are in place, and hopefully the backup and recovery process is tested regularly. When you’re talking about users at home, however, the need for these backups is often understood far too late. Most typical users can’t be expected to remember to backup their data regularly and also don’t always have the know-how to setup automated backups. For my friends and family members in this situation I recommend tools like Dropbox, Carbonite, and Mozy. Here’s why I like them: They’re affordable: Dropbox and Mozy both have free offerings, though most people with lots of music and/or photos to backup will probably exceed the storage limitations of those free plans pretty quickly. Still, all three offer pretty affordable monthly or yearly plans. In my opinion, Carbonite’s unlimited storage plan for $50-$60 per year is the best value around. They’re easy to setup: Both Dropbox and Carbonite are very easy to get setup and start using. I’ve never used Mozy, but I imagine it’s similarly painless to get up and running. Backups are automatically “off-site”: A backup that is sitting on an external hard drive right next to your computer is great, but might not protect against flood damage, a power surge, or other disasters in that single location. These services exist “in the cloud” so to speak, helping mitigate those concerns. Granted, this kind of backup scheme requires some trust in the 3rd party to protect your data from both malicious people and disastrous events. This truly is a bit of a double edged sword, but I sleep well at night knowing that my data is being backed up and secured by a company made up of engineers that focus on the business of doing backups right. Backups are “brainless”: What I like most about services like these is that they work “automagically” in the background, watching for files to be updated and automatically backing up those changes. There’s no need to remember to plug in that external drive and copy your data over. Since starting to recommend these services to my friends and family I find myself wearing my “data recovery” hat far less often. The only way backups are effective for your standard computer user is if they’re completely automatic. Backups need to be brainless, or they just won’t work.

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  • How can we improve overall Programmer Education & Training?

    - by crosenblum
    Last week, I was just viewing this amazing interview by Kevin Rose of Phillip Rosedale, of Second Life. And they had an amazing discussion about how to find, hire and identify good programmer's, and how hard it is to find good ones. Which has lead me to really think about the way we programmer's learn, are taught. For a majority of us, myself included, we are self-taught. Which is great about being a programmer, anyone can learn and develop skills. But this also means, that there is no real standards of what a good programmer is/are, and what kind of environment's encourage the growth of programming skills. This isn't so much a question, but just a desire in me, to see how we can change the culture of programming, and the manager's of programming, so that education and self-improvement is encouraged. There are a lot of avenue's for continued education, youtube videos, books, conferences, but because of the experiental nature of what we do, it isn't always clear what's important to learn and to master. Let's look at the The Joel 12 Steps. The Joel Test Do you use source control? Can you make a build in one step? Do you make daily builds? Do you have a bug database? Do you fix bugs before writing new code? Do you have an up-to-date schedule? Do you have a spec? Do programmers have quiet working conditions? Do you use the best tools money can buy? Do you have testers? Do new candidates write code during their interview? Do you do hallway usability testing? I think all of these have important value, but because of something I call the Experiential Gap, if a programmer or manager has never experienced any of the negative consequences for not having done items on the list, they will never see the need to do any of them. The Experiental Gap, is my basic theory, that each of us has different jobs and different experiences. So for some of us, that have always worked with dozens of programmer's, source control is a must have. But for people who have always been the only programmer, they can not imagine the need for source control. And it's because of this major flaw in how we learn, that we evaluate people by what best practices they do or not do, and the reason for either can start a flame war. We always evaluate people in our field by what they do, and think "Oh if this guy/gal isn't doing xyz best practice, he/she can't be a good programmer, so let's not waste time or energy talking to them." This is exactly why we have so many programming flame wars, that it becomes, because of the Experiental Gap, we can't imagine people not having made the decisions that we have had to made. So this has lead me to think, that we totally need to rethink how we train, educate and manage programmer's. For example, what percentage of you have had encouragement by your manager's to go to conferences, and even have them pay for it? For me, and a lot of people, this is extremely rare, a lot of us would love to go to conferences, to learn more, but the money ain't there to do that. So the point of this question is really to spark a lot of how can we train, learn and manage better? How can we create a new culture of learning that doesn't insult people for not having the same job experiences. Yes we all have jobs and work to do, but our ability to do our jobs well, depends on our desire, interest and support in improving our mastery of our skills. Right now, I see our culture being rather disorganized, we support the elite, but those tons of us that want to get better, just don't have enough support to learn and improve ourselves. I mean, do we as an industry, want to be perceived as just replaceable cogs? Thank you...

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  • Sorry about the wait.

    - by Ratman21
    In the last two days have been trying remove “Iolo System Mechanic Professional” (With anti-virus and FireWall) from 3 of the 5 pc’s we have (3 lap tops and two Desk tops) as it was going to expire on the 13th.   So I could replace them with a free anti-virus (AVG) and just use the windows fire wall. I have been using the same set up on one of my desk tops (XP Pro) for 8 months and one of the Lap tops (Vista) for 5 months.   The problem was that System Mechanic did not want to go. Even after using the uninstall option on the desk top (my main PC, well its that because has the larger of all the PC’s hard drives but, is the oldest and runs XP home) and using Ccleaner to try and remove it.  It was still showing up as there and after I went a head and tried installing AVG and ran it. I found that the TCP/IP module was missing.  So no internet, I had to restore the PC back to the 1st to get the module back and then install AVG (after making sure window firewall was back on. I didn’t check that on the first try). Got the PC back to normal, very late last night. Only one of the two lap tops was easy but, even at that there are still some parts of System Mechanic on it but, AVG and firewall are working.   I may try an hunt down parts of System Mechanic on it and delete them on this lap top. Which was what finally had to do on the one of the Lap tops (also XP Home) as it would not uninstall after I restored the PC back to the 4th. So delete, delete, delete and Ccleaner (one dl file would not delete though). And I just finish installing AVG and now running a scan on the lap top. So all of this took two days (well three counting today). I started late Friday night and just finishing up now.   I only started this switch over after I had finished my Job search for day on Friday.   As for blogging on Tuesday, Wednesday and Thursday, I was busy and by the end of the day was too tired to blog, that and was hung up still on that 2nd dare of The Love Dare. So I cleaned the house, while she was out of the house. I mean, I cleaned, not just vacuumed house I cleaned the kitchen counter tops and the sinks. Did the dishes and some of the laundry over two of the those days.   As to the third day of Love Dare which is “Love is not selfish” and the dare “Whatever you put your time, energy, and money into will become more important to you. It’s hard to care for something you are not investing in. Along with restraining from negative comments, buy your spouse something that says, I was thinking of you today.”   Being on a very limited income, a lot of normal guy buying for girls is out (for one thing, the comment why did you waste our money on flowers, etc, etc, would come up. Not from me though). So that one is on hold till money issues are not a problem (no that does not mean never). The 4th day “Love is thoughtful” and the dare “Contact your spouse sometime during the business of the day. Have no agenda other than asking how he or she is doing and if there is anything you could do for them”.   I did this dare while I was still working with census last week and trying to do the dares. Well I start my CCNA classes Monday the 15th and I move on to the next Love Dare day “Love is not rude”.

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  • Thoughts on Thoughts on TDD

    Brian Harry wrote a post entitled Thoughts on TDD that I thought I was going to let lie, but I find that I need to write a response. I find myself in agreement with Brian on many points in the post, but I disagree with his conclusion. Not surprisingly, I agree with the things that he likes about TDD. Focusing on the usage rather than the implementation is really important, and this is important whether you use TDD or not. And YAGNI was a big theme in my Seven Deadly Sins of Programming series. Now, on to what he doesnt like. He says that he finds it inefficient to have tests that he has to change every time he refactors. Here is where we part company. If you are having to do a lot of test rewriting (say, more than a couple of minutes work to get back to green) *often* when you are refactoring your code, I submit that either you are testing things that you dont need to test (internal details rather than external implementation), your code perhaps isnt as decoupled as it could be, or maybe you need a visit to refactorers anonymous. I also like to refactor like crazy, but as we all know, the huge downside of refactoring is that we often break things. Important things. Subtle things. Which makes refactoring risky. *Unless* we have a set of tests that have great coverage. And TDD (or Example-based Design, which I prefer as a term) gives those to us. Now, I dont know what sort of coverage Brian gets with the unit tests that he writes, but I do know that for the majority of the developers Ive worked with and I count myself in that bucket the coverage of unit tests written afterwards is considerably inferior to the coverage of unit tests that come from TDD. For me, it all comes down to the answer to the following question: How do you ensure that your code works now and will continue to work in the future? Im willing to put up with a little efficiency on the front side to get that benefit later. Its not the writing of the code thats the expensive part, its everything else that comes after. I dont think that stepping through test cases in the debugger gets you what you want. You can verify what the current behavior is, sure, and do it fairly cheaply, but you dont help the guy in the future who doesnt know what conditions were important if he has to change your code. His second part that he doesnt like backing into an architecture (go read to see what he means). Ive certainly had to work with code that was like this before, and its a nightmare the code that nobody wants to touch. But thats not at all the kind of code that you get with TDD, because if youre doing it right youre doing the write a failing tests, make it pass, refactor approach. Now, you may miss some useful refactorings and generalizations for this, but if you do, you can refactor later because you have the tests that make it safe to do so, and your code tends to be easy to refactor because the same things that make code easy to write unit tests for make it easy to refactor. I also think Brian is missing an important point. We arent all as smart as he is. Im reminded a bit of the lesson of Intentional Programming, Charles Simonyis paradigm for making programming easier. I played around with Intentional Programming when it was young, and came to the conclusion that it was a pretty good thing if you were as smart as Simonyi is, but it was pretty much a disaster if you were an average developer. In this case, TDD gives you a way to work your way into a good, flexible, and functional architecture when you dont have somebody of Brians talents to help you out. And thats a good thing.Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • How do you educate your teammates without seeming condescending or superior?

    - by Dan Tao
    I work with three other guys; I'll call them Adam, Brian, and Chris. Adam and Brian are bright guys. Give them a problem; they will figure out a way to solve it. When it comes to OOP, though, they know very little about it and aren't particularly interested in learning. Pure procedural code is their MO. Chris, on the other hand, is an OOP guy all the way -- and a cocky, condescending one at that. He is constantly criticizing the work Adam and Brian do and talking to me as if I must share his disdain for the two of them. When I say that Adam and Brian aren't interested in learning about OOP, I suspect Chris is the primary reason. This hasn't bothered me too much for the most part, but there have been times when, looking at some code Adam or Brian wrote, it has pained me to think about how a problem could have been solved so simply using inheritance or some other OOP concept instead of the unmaintainable mess of 1,000 lines of code that ended up being written instead. And now that the company is starting a rather ambitious new project, with Adam assigned to the task of getting the core functionality in place, I fear the result. Really, I just want to help these guys out. But I know that if I come across as just another holier-than-thou developer like Chris, it's going to be massively counterproductive. I've considered: Team code reviews -- everybody reviews everybody's code. This way no one person is really in a position to look down on anyone else; besides, I know I could learn plenty from the other members on the team as well. But this would be time-consuming, and with such a small team, I have trouble picturing it gaining much traction as a team practice. Periodic e-mails to the team -- this would entail me sending out an e-mail every now and then discussing some concept that, based on my observation, at least one team member would benefit from learning about. The downside to this approach is I do think it could easily make me come across as a self-appointed expert. Keeping a blog -- I already do this, actually; but so far my blog has been more about esoteric little programming tidbits than straightforward practical advice. And anyway, I suspect it would get old pretty fast if I were constantly telling my coworkers, "Hey guys, remember to check out my new blog post!" This question doesn't need to be specifically about OOP or any particular programming paradigm or technology. I just want to know: how have you found success in teaching new concepts to your coworkers without seeming like a condescending know-it-all? It's pretty clear to me there isn't going to be a sure-fire answer, but any helpful advice (including methods that have worked as well as those that have proved ineffective or even backfired) would be greatly appreciated. UPDATE: I am not the Team Lead on this team. Chris is. UPDATE 2: Made community wiki to accord with the general sentiment of the community (fancy that).

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  • Exclusive Webcast Series Explains How Project Success Drives Business Success

    - by Melissa Centurio Lopes
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} In the wake of the global financial crisis, organizations throughout the world are redoubling their efforts to enhance financial discipline, achieve operational excellence, and mitigate risk. How can they address all these areas with one comprehensive strategy? With enterprise project portfolio management solutions that provide greater transparency and visibility across all projects and portfolios, says Guy Barlow, Oracle director of industry strategy. In the following interview and in an exclusive, three-part webcast series, Barlow examines today’s new management realities and explains how organizations can succeed in this environment. Q: Financial discipline has always been important, what’s different today? A: A number of organizations are showing that by fiscally aligning projects with the business goals of their organizations, they can shave off hundreds of thousands if not millions of dollars in inefficiency and waste. For example, one Oracle customer, the Columbus Regional Airport Authority, reduced its unbudgeted costs from US$24.4 million to US$3.5 million, for an 88 percent improvement. Q: How do organizations achieve results like this? A: First, they need to have the vision to see project management as part of a broad and critical element in their overall enterprise strategy. That means using a single solution, such as Oracle‘s Primavera, to manage multiple projects across multiple functions within a company. So someone in corporate mergers and acquisitions as well as a capital projects team can standardize on the same technology. By doing so they all gain greater efficiency in planning and execution—because the technology can be configured for their specific roles and needs—and the IT organization really benefits from lower maintenance. Second, enterprises must give executive leaders—CFOs, COOs, and CEOs—visibility across the entire business to easily see what projects are on track and which ones are falling behind. In fact, once executives see the power of enterprise project portfolio management, uptake is very quick across the organization. Read the full interview here.

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  • What Counts For a DBA – Decisions

    - by Louis Davidson
    It’s Friday afternoon, and the lead DBA, a very talented guy, is getting ready to head out for two well-earned weeks of vacation, with his family, when this error message pops up in his inbox: Msg 211, Level 23, State 51, Line 1. Possible schema corruption. Run DBCC CHECKCATALOG. His heart sinks. It’s ten…no eight…minutes till it’s time to walk out the door. He glances around at his coworkers, competent to handle many problems, but probably not up to the challenge of fixing possible database corruption. What does he do? After a few agonizing moments of indecision, he clicks shut his laptop. He’ll just wait and see. It was unlikely to come to anything; after all, it did say “possible” schema corruption, not definite. In that moment, his fate was sealed. The start of the solution to the problem (run DBCC CHECKCATALOG) had been right there in the error message. Had he done this, or at least took two of those eight minutes to delegate the task to a coworker, then he wouldn’t have ended up spending two-thirds of an idyllic vacation (for the rest of the family, at least) dealing with a problem that got consistently worse as the weekend progressed until the entire system was down. When I told this story to a friend of mine, an opera fan, he smiled and said it described the basic plotline of almost every opera or ‘Greek Tragedy’ ever written. The particular joy in opera, he told me, isn’t the warbly voiced leading ladies, or the plump middle-aged romantic leads, or even the music. No, what packs the opera houses in Italy is the drama of characters who, by the very nature of their life-experiences and emotional baggage, make all sorts of bad choices when faced with ordinary decisions, and so move inexorably to their fate. The audience is gripped by the spectacle of exotic characters doomed by their inability to see the obvious. I confess, my personal experience with opera is limited to Bugs Bunny in “What’s Opera, Doc?” (Elmer Fudd is a great example of a bad decision maker, if ever one existed), but I was struck by my friend’s analogy. If all the DBA cubicles were a stage, I think we would hear many similarly tragic tales, played out to music: “Error handling? We write our code to never experience errors, so nah…“ “Backups failed today, but it’s okay, we’ll back up tomorrow (we’ll back up tomorrow)“ And similarly, they would leave their audience gasping, not necessarily at the beauty of the music, or poetry of the lyrics, but at the inevitable, grisly fate of the protagonists. If you choose not to use proper error handling, or if you choose to skip a backup because, hey, you haven’t had a server crash in 10 years, then inevitably, in that moment you expected to be enjoying a vacation, or a football game, with your family and friends, you will instead be sitting in front of a computer screen, paying for your poor choices. Tragedies are very much part of IT. Most of a DBA’s day to day work has limited potential to wreak havoc; paperwork, timesheets, random anonymous threats to developers, routine maintenance and whatnot. However, just occasionally, you, as a DBA, will face one of those decisions that really matter, and which has the possibility to greatly affect your future and the future of your user’s data. Make those decisions count, and you’ll avoid the tragic fate of many an operatic hero or villain.

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  • Announcing Oracle Knowledge 8.5: Even Superheroes Need Upgrades

    - by Richard Lefebvre
    It’s no secret that we like Iron Man here at Oracle. We've certainly got stuff in common: one of the world’s largest technology companies and one of the world’s strongest technology-driven superheroes. If you've seen the recent Iron Man movies, you might have even noticed some of our servers sitting in Tony Stark’s lab. Heck, our CEO made a cameo appearance in one of the movies. Yeah, we’re fans. Especially as Iron Man is a regular guy with some amazing technology – like us. But Like all great things even Superheroes need upgrades, whether it’s their suit, their car or their spacestation. Oracle certainly has its share of advanced technology.  For example, Oracle acquired InQuira in 2011 after years of watching the company advance the science of Knowledge Management.  And it was some extremely super technology.  At that time, Forrester’s Kate Leggett wrote about it in ‘Standalone Knowledge Management Is Dead With Oracle's Announcement To Acquire InQuira’ saying ‘Knowledge, accessible via web self-service or agent UIs, is a critical customer service component for industries fielding repetitive questions about policies, procedures, products, and solutions.’  One short sentence that amounts to a very tall order.  Since the acquisition our KM scientists have been hard at work in their labs. Today Oracle announced its first major knowledge management release since its acquisition of InQuira: Oracle Knowledge 8.5. We’ve put a massively-upgraded supersuit on our KM solution because we still have bad guys to fight. And we are very proud to say that we went way beyond our original plans. So what, exactly, did we do in Oracle Knowledge 8.5? We did what any high-tech super-scientist would do. We made Oracle Knowledge smarter, stronger and faster. First, we gave Oracle Knowledge a stronger heart: Certified on Oracle technologies, including Oracle WebLogic Server, Oracle Business Intelligence, Oracle Exadata Database Machine and Oracle Exalogic Elastic Cloud. Huge scaling and performance improvements. Then we gave it a better reach: Improved iConnect functionality that delivers contextualized knowledge directly into CRM applications. Better content acquisition support across disparate sources. Enhanced Language Support including Natural Language search support for 16 Languages. Enhanced Keyword Search for 23 authoring languages, as well as enhanced out-of-the-box industry ontologies covering 14 languages. And finally we made Oracle Knowledge ridiculously smarter: Improved Natural Language Search and a new Contextual Answer Delivery that understands the true intent of each inquiry to deliver the best possible answers. AnswerFlow for Guided Navigation & Answer Delivery, a new application for guided troubleshooting and answer delivery. Knowledge Analytics standardized on Oracle’s Business Intelligence Enterprise Edition. Knowledge Analytics Dashboards optimized search and content creation through targeted, actionable insights. A new three-level language model "Global - Language - Locale" that provides an improved search experience for organizations with a global footprint. We believe that Oracle Knowledge 8.5 is the most sophisticated KM solution in existence today and we’ve worked very hard to help it fulfill the promise of KM: empowering customers and employees with deep insights wherever they need them. We hope you agree it’s a suit worth wearing. We are continuing to invest in Knowledge Management as it continues to be especially relevant today with the enterprise push for peer collaboration, crowd-sourced wisdom, agile innovation, social interaction channels, applied real-time analytics, and personalization. In fact, we believe that Knowledge Management is a critical part of the Customer Experience portfolio for success. From empowering employee’s, to empowering customers, to gaining the insights from interactions across all channels, businesses today cannot efficiently scale their efforts, strengthen their customer relationships or achieve their growth goals without a solid Knowledge Management foundation to build from. And like every good superhero saga, we’re not even close to being finished. Next we are taking Oracle Knowledge into the Cloud. Yes, we’re thinking what you’re thinking: ROCKET BOOTS! Stay tuned for the next adventure… By Nav Chakravarti, Vice-President, Product Management, CRM Knowledge and previously the CTO of InQuira, a knowledge management company acquired by Oracle in 2011

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